Keystone Computer Keyboard User Manual

Keystone™ Labeling System  
Instruction Manual  
TimeMed Labeling Systems, Inc.  
144 Tower Drive  
Burr Ridge, IL 60527  
Phone: 800-323-4840  
Fax: 800-548-5359  
a. UnPaCKinG KeySTone  
After removing the printer from the packaging material, check the contents. The following items  
should be included:  
Thermal printer  
Power cord for thermal printer  
Sample roll of labels (HCP-TD-115-Y)  
Keystone user manual  
Keystone brochure/label information  
Keystone keyboard unit  
Serial data transfer cable  
USB to serial power cable (Not for data transfer)  
Keystone installation CD  
All technical support calls related to the Keystone product should be directed to TimeMed  
Technical Support by contacting:  
(800) 323-4840 extension 290  
Monday through friday between 8:00 a.m. and 5:00 p.m. CST  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
3
important Safety instructions  
This printer has been carefully designed to provide many years of safe, reliable performance. As  
with all types of electrical equipment, however, there are a few basic precautions you should take  
to avoid hurting yourself or damaging the device:  
Always ensure that the printer is connected to a UL rated surge protector  
Read and follow all warning instruction labels on the printer  
Place the printer on a flat, firm, solid surface  
To protect your printer from overheating, make sure all openings on the printer are not blocked  
Do not place the printer on or near a heat source  
Do not use your printer near water, or spill liquid into it  
Be certain that your power source matches the rating listed on your printer  
Do not place the power cord where it will be walked on. If the power cord becomes damaged  
or frayed replace it immediately.  
Do not insert anything into the ventilation slots or openings on the printer  
Only qualified, trained service technicians should attempt printer repair  
b. LoadinG The LabeL Media  
Load label media into the printer as follows:  
Open the media cover and lower the Media Hub Guide and Media Guide.  
Press in on the Printhead Latch and raise the Printhead Assembly.  
1. Printhead Latch  
2. Media Guide  
3. Media Hub Guide  
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Slide the Roll Media onto the Media Hub and raise the Media Hub Guide. The Media Hub  
Guide should be pushed inward so that it is just touching the Roll Media.  
Route the Media through the printer as shown. Raise the Media Guide. The Media Guide  
should be pushed inward so that it is just touching the edge of the Media.  
1. Label Roll Media  
2. Media Hub Guide  
3. Media Sensor  
4. Media Guide  
Close the Printhead Assembly and press down until it locks into place.  
Close the cover and press the FEED button several times to position the media and ensure  
proper tracking.  
1. Printhead assembly  
Label Media Sensor adjustment  
The Media Sensor needs to be positioned so that the printer can detect the presence of label  
media and the top-of-form (except for continuous stock, where the TOF is set through the front  
panel.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
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With label media loaded, grasp the Slide Tab  
and move the Sensor Eye Mark into the  
center position over label media.  
1. ‘Sensor Eye’ Mark  
2. Slide Tab  
C. eqUiPMenT ServiCe CoveraGe  
Equipment Service/Support  
TimeMed has access to an extensive network of service providers to support your Keystone  
installation. As a Keystone customer, this network is available at a charge for labor and  
materials. If you are a Keystone and TimeMed thermal label user, TimeMed will provide full  
equipment coverage which includes technical support and on-site service*. Please refer to  
the information in this document for equipment coverage details.  
The equipment service coverage is for a period of twenty-four (24) months from the date of the  
customer invoice.  
All technical support calls related to the Keystone product should be directed to TimeMed  
Technical Support by contacting:  
(800) 323-4840 extension 290  
Monday through Friday between 8:00 a.m. and 5:00 p.m. CST  
* Service coverage does not include damage caused by operator error or misuse. Service  
coverage beyond the 24-month period can be purchased by contacting TimeMed Technical  
Support.  
Printer Coverage  
If the customer problem is printer related, TimeMed Technical Support will collect detailed  
information on the symptoms of the printer problem from the customer. A printer service support  
representative will contact the customer within 3 business hours to schedule an on-site service  
call if necessary. If on-site service for the printer related issue is deemed necessary, an on-site  
service technician will be at the customer location within an 8 working business hour window.  
Information collected may include:  
Description of the equipment and serial numbers  
Equipment location  
Information regarding the printer issue  
The customer will not have to cover the cost of travel and labor related to the service call.  
Replacement parts will be provided at no charge except for those parts which by their nature are  
considered consumable (example: ribbons, paper, printheads, etc).  
Maintenance provided shall extend to service, repairs and replacements made necessary by  
normal wear and usage of the equipment. Maintenance provided under this Agreement shall not  
include any service, repairs or replacements required or made necessary as a result of electrical  
power failure, fire, theft, software virus, water, casualty, employee negligence, abuse, misuse,  
inadequate or inappropriate environment, room size, inadequate ventilation, or other external  
forces. Maintenance provided does not cover consumables or label jams.  
TimeMed’s responsibility under this Maintenance Agreement is limited to providing service,  
replacement or repair. TimeMed shall not be responsible or liable for any direct, special or  
consequential damages resulting from any cause whatsoever.  
On-site service calls will be made at the customer’s premises within the next business day. The  
principal period of maintenance is Monday through Friday 8 a.m. to 5 p.m. (excluding holidays) in  
the time zone where the equipment is located.  
The on-site service plan includes preventative maintenance (PM) service calls over the two  
year service coverage period and is available on request. Typically during a PM call the service  
rep will do a full cleaning of the printer, check that all settings are within factory specifications,  
and check all high failure parts for abnormal wear. The PM call helps minimize downtime by  
proper inspection and cleaning. TimeMed may initiate a courtesy PM reminder call to Keystone  
customers to ensure that their printers are serviced and function correctly.  
Thermal Printhead Coverage  
The standard manufacturer’s (Datamax) thermal printhead warranty is limited to 1 year (365 days)  
or 1,000,000 linear inches, whichever comes first. This warranty does not cover printheads that  
have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning  
or unauthorized repairs.  
The thermal printhead is covered under the manufacturer’s (Datamax) warranty. In order for  
TimeMed to replace a printhead while the original printhead is under warranty evaluation by  
Datamax, a customer purchase order will be required for the cost of a new replacement printhead.  
If the printhead issue is covered under the manufacturer’s warranty, the purchase order will not be  
used. We strongly encourage customers to purchase a spare printhead to minimize downtime.  
Keyboard Coverage  
If the customer issue is deemed to be keyboard or software related, TimeMed Technical  
Support will assist in diagnosing errors and malfunctions over the phone. If the issue cannot be  
resolved over the phone and/or the issue has been identified as a keyboard hardware failure, a  
replacement keyboard will be sent to the customer via next day delivery with a call tag for their  
existing keyboard.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
returns  
If necessary, Keystone products may be returned for credit within 30 days from date of invoice.  
Returned stock products will be subject to a 20% handling/restocking charge. Shipping costs are  
the responsibility of the customer. Stock products that are more than 30 days from the date of  
invoice will not be accepted for return. Unauthorized returns sent “collect” to TimeMed will not be  
accepted.  
Items must be returned in original cartons and in unused re-salable condition. All returns require a  
Return Goods Authorization Number obtained from your TimeMed representative or by contacting  
the TimeMed Technical Support. The Return Goods Authorization Form must have supporting  
paperwork indicating original purchase order number, TimeMed work order number, date of  
original order, etc.  
d. inSTaLLinG The LabeLinG SofTware  
System Requirements:  
Pentium based computer with at least 64 MB of RAM and CD-ROM drive  
Windows 98, ME, NT4, 2000, XP  
Hard Drive with at least 10 MB of free disk space  
One open COM port  
User database (if applicable) in Microsoft Excel or Microsoft Access.  
Files created on a newer version (higher than Excel 2003 or Access 2003) must be saved  
down to version 2003 or lower  
IMPORTANT:  
When using the labeling software, make sure that the user database (Microsoft  
Excel or Microsoft Access) is closed before proceeding  
Notes for Windows NT/2000/XP/Server 2003 users:  
If you are installing onto a Windows NT/2000/XP/Server 2003 system, you must have  
“Administrator rights” during the installation. “Normal user rights” are sufficient to run the  
program. “Administrator rights” are only required for the initial installation (Please contact your IT  
department if necessary).  
Notes for Windows 95 users:  
Due to Microsoft’s discontinued support for Windows 95, database features within the program are  
not supported on this operating system.  
Software installation  
Before commencing installation, you should shut down any other applications currently running.  
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You will be required to restart your PC when the program installation has completed. The program  
will not function correctly until your PC has re-started.  
Insert the CD into your CD-ROM drive. The install program should run automatically – if it does  
not, click Start>Run>Browse and select SETUP.EXE from the root directory of the CD. Follow the  
on-screen instructions to complete the installation.  
iMPorTanT: during the installation you will asked for a Cd key.  
Use the Cd key #: 42885  
Type in the CD key #: 42885, click on “Next” to continue  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
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Click on “Next” to continue  
Click on “I accept the terms of the license agreement” to continue  
10  
Type in the appropriate User and Company Names and click on “Next” to continue  
Select “English (United States)” from the drop down menu, click on “Next” to continue  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
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Using the drop down menu, select the appropriate printer model (Select the model: M-4206) and  
click “Next” to continue  
Click on “Next” to continue for the software to be installed in the default directory  
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Click “Install” to begin the installation process  
When the program installation has finished you will be prompted to restart your PC.  
iMPorTanT: The program will not function correctly until your PC has re-started.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
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rUnninG The ProGraM:  
Double-click on the Solo Studio icon to run the program or click on the Windows Start Menu and  
select Program>Solo Studio. Detailed information on the features of the program can be found  
under Help>Help Topics.  
e. ConneCTinG The Keyboard To The PC  
Please note: the Keyboard to PC connection is only required when importing the data files and  
label formats from the PC to the Keyboard.  
1. The included USB to serial cable will provide power to the keyboard. Simply plug the USB  
end into your PC and connect the other end of the cable to the serial cable which originates  
from the back of the keyboard. The keyboard will beep and you will see a welcome message  
on the keyboard display.  
2. Ensure that the included serial data transfer cable is connected to the 2nd port on the  
keyboard and the other end of the cable is connected to the serial port on your PC.  
3. Click on the menu and select Keyboard>Connection Wizard and click Next. You should have  
a message that the keyboard has been successfully connected. Click on “Finish”.  
If you see “Unable to locate a Solo keyboard”,  
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re-check the physical cable connections between the keyboard and the PC. Also re-check the  
COM port settings:  
Click on the menu bar on the top section of the program and select Keyboard>Keyboard settings  
and check that the correct COM port is selected. Click on the “Settings” button and verify that the  
following settings are correct and Click on the OK button:  
baud rate:  
data bits:  
Parity:  
57,600  
8
none  
Stop bits:  
flow Control:  
1
Xon/Xoff  
Verify (with the help of your IT person if necessary) that the COM settings for your PC COM port  
are set at 57,600.  
On your PC desktop right click “My Computer” and select “Properties” and click on the “Hardware”  
tab. Now click on Device Manager. Click on “Ports” and right click on “COM 1” and select  
“Properties”. Verify that the Baud settings for the COM port are set at 57,600.  
iMPorTanT: the communication settings MUST be idenTiCaL between:  
The keyboard and the printer  
The keyboard and the PC  
On the keyboard, the communication settings can be accessed by pressing the “Exit” button which  
will bring you to the main menu; you will see “Press FORM to select”. While at the main menu,  
press and hold the “ALT” key and the “F1” keys simultaneously. You will see “SETUP: COM 1  
SETUP”. Using the Up and Down arrow keys, you can scroll between the setup for COM 1 or  
COM 2. Press the “Enter” key to select the appropriate choice. You can now use the Up and  
Down arrow keys to scroll between the 5 setting choices listed below. Simply press the Right or  
Left arrow keys to change each setting. When you are done with the changes, press the “Exit”  
button twice to exit to the main menu.  
Communication settings on the keyboard:  
Keyboard and the printer (COM 1)  
baUd:  
PariTy:  
9,600  
none  
daTa biT:  
SToP biT:  
ShaKe:  
8
1
Xon/Xoff  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
15  
Keyboard and the PC (COM 2)  
baUd:  
PariTy:  
57,600  
none  
daTa biT:  
SToP biT:  
ShaKe:  
8
1
Xon/Xoff  
Keyboard Internal DIP switches  
Default  
Datamax M-Class/Z:  
Datamax I-Class:  
Both switches are set toward the connector cord  
Both switches should be set away from the connector cord  
instructions to change the communication settings for the printer (M-4206)  
• Turn on the printer  
On the front panel, press the “Menu” button (which is also the left arrow button).  
You will see the “User Menu” with various options. Use the Up and Down buttons to scroll  
to “System Settings” and press the “Enter” button once.  
You will see “Menu Mode” selected; press the “Enter” button once. Scroll down to the  
“Advanced Menu” option and press the “Enter” button once.  
You will now be back in the main menu. Press the “Menu” button once. Using the “Down  
arrow” button, scroll down to the “Communications” option and press the “Enter” button  
once. The “Serial Port A” option will be highlighted, press the “Enter” button once.  
Scroll through the Communication options and press the “Enter” button for each to verify  
that the settings are correct.  
baUd raTe:  
ProToCoL:  
PariTy:  
daTa biTS:  
SToP biTS:  
9,600  
boTh  
none  
8
1
When you have confirmed each Communication option, press the “Left arrow” button to go back.  
When you are done, press the “Left arrow” button three times to exit to the main menu.  
1ꢀ  
f. ConneCTinG To a daTabaSe (oPTion 1 - MiCroSofT eXCeL)  
1. Ensure that your data is in an Excel Spreadsheet format, as shown below.  
reCord #  
123456  
654321  
deSCriPTion  
COTTON BALLS  
TRAY C SECTION  
SYRINGE 10ML  
barCode #  
12345678  
87654321  
98765432  
9876543  
Give the spreadsheet any name you want and save it on your computer.  
iMPorTanT: be sure to put the column names in row 1.  
Make sure that the excel spreadsheet containing the user database is  
closed before proceeding with using the Solo Studio software  
2. Run SOLO Studio from the Start|Programs|SOLO Studio menu (or by clicking on the Solo  
Studio icon on your desktop), after it has been installed.  
3. Use the Database Connection Wizard, from the Database|Properties top menu item,  
to connect SOLO Studio to the Excel spreadsheet you have just saved.  
Select “Excel (*xls)” and locate your saved Excel spreadsheet  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
1ꢁ  
Select “Sheet 1$”  
Click the check box for “First Row Contains Field Names”  
Select “Record #” as the field that uniquely identifies each database table row. Notice that “Select  
Record” will be the database prompt. Click on Finish button to complete the database connection  
process.  
you have now connected your excel spreadsheet to the software.  
you can now go directly to Section G - Setting up the labels/building the label template.  
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f. ConneCTinG To a daTabaSe (oPTion 2 - MiCroSofT aCCeSS)  
1. To set up a new database in Access, an easy method is to first create your data in an  
Excel Spreadsheet format (as shown below) and export the spreadsheet into Access.  
reCord #  
123456  
654321  
deSCriPTion  
COTTON BALLS  
TRAY C SECTION  
SYRINGE 10ML  
barCode #  
12345678  
87654321  
98765432  
9876543  
Give the spreadsheet any name you want and save it on your computer.  
iMPorTanT: be sure to put the column names in row 1.  
Make sure that the access database containing the user database is closed  
before proceeding with using the Solo Studio software  
Next, follow the detailed instructions on how to import the spreadsheet you just created  
into an Access database and give the database any name you want and save it on your  
computer.  
how to import a Microsoft excel spreadsheet into an access database  
Open Microsoft Access  
Click on the top menu “File” and “New”  
Select “Blank Database”  
Assign an appropriate file name to the new Access database and save it to the desired directory  
Click on the “Create” button  
Click on top menu “File” and select “Get External Data” and select “Import”  
Right click on “Tables” in the “Database - Objects” section  
Locate the original spreadsheet containing the label data  
Make sure to use the drop down menu under “Files of Type” and select “Microsoft Excel (*.xls)”  
files and click on the “Import” button  
Make sure that the “First Row Contains Column headings” option is selected/checked  
Click “Next”; select “In a New Table” when asked where would you like to store your data, click  
“Next” to continue  
You will now see the Field Options screen and “Record #” selected as the “Field Name”,  
click on “Next”  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
19  
You will now be given the choice to select the primary key, check the “Choose my own Primary  
Key” option and select “Record #” as the drop down option, click on “Next”  
Select an appropriate name for the Table and click on “Finish” to complete  
Double click on the new table name you created in the database window  
You will now see the data that was imported from Excel  
Column widths can be adjusted by clicking and dragging the end of each column  
To add additional data, simply scroll down to the end of the table and add additional  
information as needed, click on the “Save” icon to save the newly entered data  
2. Run SOLO Studio from the Start|Programs|SOLO Studio menu (or by clicking on the Solo  
Studio icon on your desktop), after it has been installed.  
3. Use the Database Connection Wizard, from the Database|Properties top menu item, to  
connect SOLO Studio to the Access database you have just saved.  
Select “Access (*mdb)” and locate your saved Access database  
Select “Sheet 1$”  
Click the check box for “First Row Contains Field Names”  
20  
Select “Record #” as the field that uniquely identifies each database table row. Notice that “Select  
Record” will be the database prompt.  
Click on Finish button to complete the database connection process.  
You have now connected your database to the software.  
You can now proceed to Section G - Setting up the labels/building the label template.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
21  
G. SeTTinG UP The LabeLS/bUiLdinG The LabeL TeMPLaTe  
TimeMed’s Keystone product comes pre-installed with TimeMed label formats (20 different  
formats) and application specific TimeMed label templates (7 different templates) for your  
convenience.  
TM LBL 1  
(1” x 1-1/2”)  
TM LBL 2  
(1” x 1-1/2”)  
TM LBL 3  
(1” x 1-1/2”)  
TM LBL 4  
(1” x 1-1/2”)  
SOLUTION BTG IV  
ST. LUKE’S HOSPITAL  
12345678  
123456  
COTTON BALLS  
LATEX FREE  
TYLENOL  
LOT: 123456  
EXP: 01/01/2008  
12345678  
98765  
TM LBL 5  
(3” x 1”)  
TM LBL 6  
(1” x 1-1/2”)  
TM LBL 7  
(1” x 1-1/2”)  
123456  
COTTON BALLS  
123456  
COTTON BALLS  
JANE DOE  
12345678  
12345678  
12345678  
JOHN SMITH  
To choose from the selection of pre-set label templates, click on “Open” from the menu bar to  
select the pre-set label template that best matches your requirements (the preview screen on the  
right will display the sample chosen)  
22  
To select a different label size, you can change the “Stock Settings” on the right. Click on  
“Change” and you will be offered a selection of different label choices to select. Click on “OK”  
when you are done.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
23  
To verify that the appropriate label type (Direct Thermal/Thermal Transfer) has been selected in  
the software, check your printer’s settings under Settings > Printer.  
Ensure that the printer model matches the printer you are using (M-4206). Make sure that the  
Direct Thermal option is selected (For thermal transfer media, ensure that the Print Method is set  
to Thermal Transfer and that your printer is appropriately equipped).  
The correct default settings should be:  
Printer Model: M-4206  
Print Method: direct Thermal  
Print Speed: 2.0 inches/second  
Print density: 10  
removal Method: Tear-off  
24  
There are 3 different options to map each data element (text or barcode):  
fixed data – The information printed will always be the same  
Keyboard – User input is required by typing on the keyboard  
Database – The data will come from the database based on the appropriate fields selected  
The next step is to either map a label element (text or barcode) to a Database Field or map a label  
element using Keyboard User Input  
Map a TeXT label element to a database field  
The example shown below has three data elements:  
Item # (TEXT)  
Description (TEXT)  
Barcode (BARCODE)  
1. Select the TEXT label element “123456”, as shown below.  
2. Map this label element to a Source Type of “Database” and Field of “Record #” which  
are located in the lower right hand section of the screen. This field name is from the Excel  
Spreadsheet you created earlier.  
3. Select the TEXT label element “Cotton Balls”, as shown below.  
4. Map this label element to a Source Type of “Database” and Field of “Description” which  
are located in the lower right hand section of the screen. This field name is from the Excel  
Spreadsheet you created earlier.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
25  
Map a barCode label element to a database field  
1. Click on the BARCODE element.  
2. Map this barcode label element to the Source Type of “Database” and Field of “Barcode”.  
3. The default barcodes used are Code 39. You also have the option to create barcodes using  
Code 128, 2-D or other barcodes by referring to the barcode section titled “Map a BARCODE  
label element to a Database Field”.  
At this point you can save the label format you have created. Go to the top menu bar and click on  
“File, Save As” and type in the appropriate file name (the file name used can be up to a maximum  
of 8 characters).  
iMPorTanT:  
when creating a label template using a daTabaSe, we recommend that  
you also create a separate label template (with the same layout) using the  
Keyboard input method. This will allow you to create and print labels  
even if an item currently does not exist in your database.  
2ꢀ  
Map a Label element using the Keyboard User input  
You can also setup a label format to prompt the user to manually input data with the keyboard.  
This can be used for expiration dating when user intervention is required to complete the  
information (TM LBL 4 from the pre-set selection of label templates is a good example).  
1. Select the TEXT label element “01/01/2008”, as shown below.  
2. Map this label element to a Source Type of “Keyboard” which is located in the lower right hand  
section of the screen.  
3. Rename the Element name to “EXP DATE” in the top right section of the screen.  
4. Set the “Prompt” field on the properties panel to “EXP DATE”. This will be the prompt that the  
user sees on the Keyboard screen.  
At this point you can save the label format you have created. Go to the top menu bar and click on  
“File, Save As” and type in the appropriate file name (the file name used can be up to a maximum  
of 8 characters).  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
2ꢁ  
other Label Setup options  
You can also select the label size manually. To set the label size to match the labels you have  
loaded into your printer, click on or go to Stock > Select... Look for a label format matching your  
label dimensions (select 1.5” x 1” which is a common label size), or click on New to create a new  
label size. Click on OK when you are done.  
Check your printer’s settings under Settings > Printer... Ensure the printer model matches  
the printer you are using. Make sure that the Direct Thermal option is selected (For thermal  
transfer media, ensure that the Print Method is set to Thermal Transfer and that your printer is  
appropriately equipped).  
You can also custom design the label layout to meet your needs.  
for yoUr referenCe: Use the help Topics (help > help Topics) for  
detailed information on additional features.  
Creating fixed Text that does not change  
1. To choose from a selection of pre-set label templates, click on “Open” to select the pre-set  
label template that best matches your requirements (the preview screen on the right will  
display the sample chosen).  
2. Click on the TEXT icon on the left-hand toolbar.  
3. Click on the label and type “XYZ Hospital”.  
4. Click on this typed text to highlight it, and resize the text by dragging the resize handles  
on the text box.  
5. Position the text box by using the arrow keys on your computer keyboard, or dragging  
with your mouse.  
6. This label element “XYZ Hospital” will be automatically set to a Source Type of “Fixed” on  
the right-hand properties panel.  
Map a TeXT label element to a database field  
1. Add a new TEXT label element “Item Description”, as shown below.  
2. Map this label element to a Source Type of “Database” and Field of “Item Description”.  
This field name will be from the Excel Spreadsheet you created earlier.  
28  
Map a barCode label element to a database field  
1. Click on the BARCODE icon on the left toolbar to add a barcode label element.  
The “Select Barcode Type” dialog will pop up. Select the appropriate barcode type  
and click OK to close the dialog.  
Under the barcode properties section, select “High Density” in the format area. You can also click  
on the barcode and resize it by dragging the resize points in the top and bottom of the barcode  
element.  
2. Map this barcode label element to the Source Type of “Database” and Field of “BarcodeData”.  
Map a label element using Keyboard User input  
1. Add a TEXT label element “Quantity:”  
2. Add another TEXT label element “user input”, and set the Source Type to “Keyboard”.  
Rename to “USER_INPUT” in the “Element Name” field on the properties panel  
- This element name will be used later in the tutorial.  
Set the “Prompt” field on the properties panel to “Enter QTY:” - this will be the prompt that the  
user sees on the Keyboard’s screen.  
Save your label template design by going to the menu bar and selecting “File, Save As”.  
iMPorTanT:  
when creating a label template using a daTabaSe, we recommend that  
you also create a separate label template (with the same layout) using the  
Keyboard input method. This will allow you to create and print labels  
even if an item currently does not exist on your database.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
29  
h. TranSferrinG LabeLS To The Keyboard  
Your labels can be transferred to the keyboard at any time by selecting Keyboard > Keyboard  
Builder or by clicking on the Keyboard Builder which will show a list of all the labels you have  
saved on your PC. Check all the labels you wish to include in your keyboard and click on Build  
SOLO Keyboard.  
Please note:  
The transfer process will overwrite/erase all existing data on the keyboard.  
i. STand-aLone oPeraTion - CaLLinG UP/PrinTinG a reCord  
Calling up a record from a database  
Ensure that the keyboard is connected to your printer and that the printer is switched on. The  
keyboard will beep and you will see a welcome message on the keyboard display. Provided the  
keyboard has had labels transferred to it, pressing any key will take you to a second screen  
displaying the current date and time. You may return to this point at any stage by pressing “Exit”.  
Press “Form” for the label selection menu. You will see a prompt reading Select SOLO label:  
Scroll through the labels using the “Up” and “Down” arrow keys. Typing a single letter will jump the  
selection to the first label template beginning with that letter. Press “Enter” to select the desired  
label template. Note: The list will contain a file named AUTO.BAS which should be ignored.  
30  
You will now be prompted to enter the record you wish to call up. Enter the desired record # and  
press the enter key. The keyboard will not prompt you for the number of labels you wish to print.  
Enter the number of labels required and press the Enter key. Your labels should now print.  
Please note: For database records, when entering data relating to a record in a database, you  
may experience a delay depending on the size of the database: the Keyboard takes one second  
to search approximately 27 records. (Note: Entering *.* will print all records of a database)  
data entry (Keyboard User input)  
If you have created a label template that contains variable data (content that can change on each  
label), you will be prompted to enter data or make selections.  
When presented with a prompt and one of a series of predefined options, you may navigate  
through these using the “Up” and “Down” arrow keys. Press “Enter” to select.  
Keyboard input can also be used to create temporary labels if you come across an item that  
currently does not exist on your database using the Database label element mapping method.  
A prompt with no options indicates that the label requires keyboard input. Enter the requested  
information using the Keyboard and press “Enter” to confirm your entry. Use the “Backspace”  
key to correct any mistyped errors. To enter country-specific characters, press the key below the  
corresponding symbol printed on the decal in conjunction with the “Alt” key, for example - for the £  
symbol, hold down and press 3.  
After printing, you will be returned either to the first prompt or to the copy/batch prompt for the  
label you last selected. To select a different label, press the “Exit” then “Form” keys.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
31  
J. freqUenTLy aSKed qUeSTionS and TroUbLeShooTinG TiPS  
q. i am not able to install the label software on my computer, the screen says to contact  
my iT department.  
A. Make sure that the software is installed on a computer with “Administrator rights”.  
Administrator rights are only required for the initial installation. Please check with the IT  
department if necessary. Normal user rights are sufficient to run the program.  
q. The keyboard does not respond or the screen is blank.  
A. If the keyboard stops responding or the keyboard screen is blank, simply restart the keyboard.  
Disconnect the keyboard cable connected to the printer for several seconds and reconnect the  
cable to printer.  
q. after installing the software and connecting the keyboard to the PC, i am not able to get  
the software/PC to communicate with the keyboard.  
A. Make sure that the keyboard is connected to the printer and the printer is turned on. The  
keyboard should be on at this point. Make sure that the keyboard is also connected to  
the PC and that both cable connections are secure. In the label program, click on the menu  
and select Keyboard>Connection Wizard and click “Next”. You should have a message that  
the keyboard has been successfully connected.  
If not, check that the communication settings on the keyboard and the PC are correctly  
configured. The communication settings MUST BE IDENTICAL between the keyboard  
and the PC.  
Keyboard communication settings  
The default communication settings for COM 2 on the keyboard should be:  
Keyboard and the PC (COM 2)  
baUd: 57,600  
PariTy: none  
daTa biT: 8  
SToP biT: 1  
ShaKe: Xon/Xoff  
Check the communication settings on the keyboard which can be accessed by pressing the “Exit”  
button which will bring you to the main menu; you will see “Press FORM to select”. While at the  
main menu, press and hold the “ALT” key and the “F1” keys simultaneously. You will see “SETUP:  
COM 1 SETUP”. Using the Up and Down arrow keys, you can scroll between the setup for COM  
1 or COM 2. Press the “Enter” key to select the appropriate choice. You can now use the Up and  
Down arrow keys to scroll between the 5 setting choices listed below. Simply press the Right or  
Left arrow keys to change each setting. When you are done with the changes, press the “Exit”  
button twice to exit to the main menu.  
32  
PC and Program Settings  
Click on the menu and select Keyboard>Keyboard settings and check that the correct COM port is  
selected. Click on the “Settings” button and verify that the following settings are correct and Click  
on the OK button:  
baud rate: 57,600  
data bits: 8  
Parity: none  
Stop bits: 1  
flow Control: Xon/Xoff  
Verify (with the help of your IT person if necessary) that the COM settings for your PC COM port  
are set at 57,600.  
On your PC desktop right click “My Computer” and select “Properties” and click on the “Hardware”  
tab. Now click on Device Manager. Click on “Ports” and right click on “COM 1” and select  
“Properties”. Verify that the Baud settings for the COM port are set at 57,600.  
Click on the menu and select Keyboard>Connection Wizard and click Next. You should have a  
message that the keyboard has been successfully connected. Click on “Finish”.  
q. after successfully transferring data to the keyboard and connecting the keyboard to the  
printer, i am not able to get the keyboard to communicate with the printer.  
A. Check that the keyboard is securely connected to the printer, the printer is turned on and  
the keyboard has been powered on as well.  
If not, check that the communication settings on the keyboard and the printer are correctly  
configured. The communication settings MUST BE IDENTICAL between the keyboard  
and the printer.  
Keyboard communication settings  
The default communication settings for COM 1 on the keyboard should be:  
Keyboard and the printer (COM 1)  
baUd: 9,600  
PariTy: none  
daTa biT: 8  
SToP biT: 1  
ShaKe: Xon/Xoff  
Printer communication settings (datamax M-Class)  
Turn on the printer. On the front panel, press the “Menu” button (which is also the left arrow  
button). You will see the “User Menu” with various options. Use the Up and Down buttons to  
scroll to “System Settings” and press the “Enter” button once. You will see “Menu Mode” selected;  
press the “Enter” button once. Scroll down to the “Advanced Menu” option and press the “Enter”  
button once.  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
33  
You will now be back at the main menu. Press the “Menu” button once. Using the “Down  
arrow” button, scroll down to the “Communications” option and press the “Enter” button once.  
The “Serial Port A” option will be highlighted, press the “Enter” button once. Scroll through the  
Communication options and press the “Enter” button for each to verify that the settings are correct.  
baUd raTe: 9,600  
ProToCoL: boTh  
PariTy: none  
daTa biTS: 8  
SToP biTS: 1  
When you have confirmed each Communication option, press the “Left arrow” button to go back.  
When you are done, press the “Left arrow” button three times to exit to the main menu.  
q. The print quality on my labels is poor – (streaking lines, print density is too light)  
A. Make sure that the print head on the printer is secure and in the locked position, also, refer  
to the instructions on cleaning the printhead in the next section.  
34  
K. referenCe inforMaTion:  
iMPorTanT: the communication settings MUST be idenTiCaL between:  
The keyboard and the printer  
The keyboard and the PC  
The communication settings on the keyboard can be accessed by pressing the “Exit” button which  
will bring you to the main menu; you will see “Press FORM to select”. While at the main menu,  
press and hold the “ALT” key and the “F1” keys simultaneously. You will see “SETUP: COM 1  
SETUP”. Using the Up and Down arrow keys, you can scroll between the setup for COM 1 or  
COM 2. Press the “Enter” key to select the appropriate choice. You can now use the Up and  
Down arrow keys to scroll between the 5 setting choices listed below. Simply press the Right or  
Left arrow keys to change each setting. When you are done with the changes, press the “Exit”  
button twice to exit to the main menu.  
Communication settings on the keyboard:  
Keyboard and the printer (CoM 1)  
baUd:  
PariTy:  
9,600  
none  
daTa biT:  
SToP biT:  
ShaKe:  
8
1
Xon/Xoff  
Keyboard and the PC (CoM 2)  
baUd:  
PariTy:  
57,600  
none  
daTa biT:  
SToP biT:  
ShaKe:  
8
1
Xon/Xoff  
Keyboard Internal DIP switches  
Default  
datamax M-Class/Z: both switches are set toward the connector cord  
datamax i-Class: both switches should be set away from the connector cord  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
35  
Communication settings on the PC:  
Click on the menu bar on the top section of the program and select Keyboard>Keyboard settings  
and check that the correct COM port is selected. Click on the “Settings” button and verify that the  
following settings are correct and Click on the OK button:  
baud rate: 57,600  
data bits:  
8
Parity: none  
Stop bits:  
1
flow Control: Xon/Xoff  
Verify (with the help of your IT person if necessary) that the COM settings for your PC COM port  
are set at 57,600.  
On your PC desktop right click “My Computer” and select “Properties” and click on the “Hardware”  
tab. Now click on Device Manager. Click on “Ports” and right click on “COM 1” and select  
“Properties”. Verify that the Baud settings for the COM port are set at 57,600.  
Communication Settings on the Printer  
(Instructions on how to change the settings for a Datamax M-Class printer)  
Turn on the printer  
On the front panel, press the “Menu” button (which is also the left arrow button).  
You will see the “User Menu” with various options. Use the Up and Down buttons to scroll to  
“System Settings” and press the “Enter” button once.  
You will see “Menu Mode” selected; press the “Enter” button once. Scroll down to the  
“Advanced Menu” option and press the “Enter” button once.  
You will now be back in the main menu. Press the “Menu” button once. Using the “Down  
arrow” button, scroll down to the “Communications” option and press the “Enter” button once.  
The “Serial Port A” option will be highlighted, press the “Enter” button once. Scroll through  
the Communication options and press the “Enter” button for each to verify that the settings  
are correct.  
baUd raTe: 9,600  
ProToCoL: boTh  
PariTy: none  
daTa biTS:  
SToP biTS:  
8
1
When you have confirmed each Communication option, press the “Left arrow” button to go back.  
When you are done, press the “Left arrow” button three times to exit to the main menu.  
3ꢀ  
Cleaning the Printhead  
If print quality declines (symptoms include non-compliant bar codes, print dropouts, and streaks;  
see sample label below), the typical cause is debris build-up on the printhead. Furthermore, when  
the build-up is not removed it may lead to element failure, greatly reducing the service life of the  
printhead. Streaks indicate a dirty or faulty printhead.  
To CLean The PrinThead:  
Turn ‘Off’ and unplug the printer.  
Open the cover. Unlock the Printhead Latch and raise the Printhead assembly. Allow the  
printhead to cool before proceeding.  
Move media and ribbon away from the printhead as necessary.  
Using a Cotton Swab moistened, not soaked, with isopropyl alcohol gently wipe away any  
build-up on the printhead surface, paying close attention to the Burn Line. Allow the printhead  
to dry.  
Replace the ribbon and media. Lower the Printhead Assembly back to the locked position.  
Close the cover. Plug in and turn ‘On’ the printer. Feed several labels to normalize tracking.  
1. Printhead Latch  
2. Printhead Assembly  
3. Cotton Swab  
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)  
3ꢁ  
TimeMed Labeling Systems, Inc.  
144 Tower Drive  
Burr Ridge, IL 60527  
Phone: 800-323-4840  
Fax: 800-548-5359  

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