Intel A96134 002 User Manual

Intel® Server Board  
Platform Confidence Test  
Installation and Operating Instructions  
Order number A96134-002  
TABLE OF CONTENTS  
INTRODUCTION.........................................................................................................................................1  
CONVENTIONS ...........................................................................................................................................1  
ASSUMPTIONS............................................................................................................................................1  
INSTALLING THE SERVER BOARD PLATFORM CONFIDENCE TEST PACKAGE ..................2  
QUICK TESTS................................................................................................................................................2  
COMPREHENSIVE TESTS ...............................................................................................................................3  
COMPREHENSIVE TEST WITH CONTINUOUS LOOPING...................................................................................3  
USING THE INTEL SERVER BOARD PLATFORM CONFIDENCE TEST ......................................4  
TROUBLESHOOTING................................................................................................................................7  
iii  
Introduction  
The Intel® Server Board Platform Confidence Test package provides a method to determine if an Intel-based server  
system is correctly assembled and functioning properly. The package provides three test suites for the onboard  
resources. The test suites included in the package are: the Quick Test, the Comprehensive Test, and a continuous  
loop of the Comprehensive Test. These tests can be run without user intervention.  
At the start of each test, the Platform Confidence Test package probes for the hardware present and reports the  
identified components. The probe will indirectly identify many assembly and cabling errors, such as broken or  
improperly seated cables, because the associated hardware component will not be located.  
Test results are reported directly to field replaceable units (FRUs), such as the installed processor modules, the  
server board, disks, and memory. Upon completion of the test, the test results are saved to the RESULT.LOG for  
viewing.  
Conventions  
In this document the following conventions are used:  
Selections you need to make from a screen are indicated in bold type, such as run file from current  
location  
Input that you need to type on your keyboard is indicated by bold and underlined text, such as a\:testmenu  
When you need to press a specific key on the keyboard, the text indicating the key that you should press is  
enclosed between brackets, such as <ENTER>  
Combinations of keys that must be pressed together are enclosed in brackets with a plus (+) between the  
keys, such as <CTRL+ALT+DEL>)  
Assumptions  
It is assumed that the integrator has configured a server with an Intel based server board and has worked with the  
following minimum components:  
The Intel server board integrated in an approved chassis  
At least one Intel processor  
A processor terminator  
A minimum memory configuration or greater, selected from the tested memory list for the board to be  
tested  
A floppy disk drive  
A hard disk drive  
Refer to the server board tested memory document and the tested Hardware and Operating System document for  
Intel tested components. These documents can be found at the Intel Corporation support website  
1
Installing the Server Board Platform Confidence Test Package  
The Platform Confidence Test program files are available on the software CD that accompanies the server board.  
Updates to this manual can be downloaded from the Intel support website at:  
WARNING: Each Intel server board has a Platform Confidence Test package specific to that board. Do  
not attempt to run the wrong Platform Confidence Test package on your server board. Running the wrong set of  
tests could cause unreliable results and may damage components on the server board.  
1. Insert the resource CD into a Windows* based system and allow the autorun feature launch the graphical user  
interface. If autorun does not launch the GUI, launch it manually by double clicking on your CD-ROM drive.  
2. On the side bar menu, under Utilities, choose Platform Confidence Test.  
3. Click on the Create Diskette icon. When prompted, choose run file from current location. Follow the  
instructions to create a floppy diskette that will contain the Platform Confidence Tests.  
4. Insert the floppy diskette that you created in Step 3 into the server you want to test.  
5. Power on the server and allow the system to boot the floppy diskette.  
6. Read and respond to the license agreement. After agreeing to the terms of the license agreement, the Platform  
Confidence Test file will expand.  
7. A RAMDRIVE will be created and the diagnostic tests are copied into it.  
8. When the copy process is complete, you will be presented with a menu of five options:  
Server Diagnostic Options  
Quick Test  
Comprehensive Test  
Comprehensive Test with continuous looping  
Display Help Text  
These menu options are discussed in greater detail below.  
Summary of Available Tests  
Quick Tests  
The quick test suite runs a small subset of available tests. This suite identifies the processor type, speed, and the  
number of processors present. It also identifies the base and total memory sizes, external L2 cache size, and the  
attached hard disks. The system will identify drives attached to any SCSI controllers in the system, not just the  
onboard controller. It will not identify any other SCSI devices (CDROM, tape drives, etc.).  
When running the quick test, verify that the configuration that is displayed following the probe includes all of the  
hard disks, memory, and processors that are installed in the system. If the configuration does not identify all of  
these items, exit by pressing <CTRL+BREAK> and review the troubleshooting section later in this document.  
The quick test duration is dependent upon the number of processors and the amount of memory installed. With a  
800 MHz processor and 64 MB of memory the quick test will run to completion in about 1 minute. Each additional  
64 MB of memory adds about 1 minute to the total test time.  
On completion of the test and after the test results are displayed, the program returns to the main menu.  
2
Comprehensive Tests  
The comprehensive test probes for the same items as the Quick Test, but in greater depth. In addition, it identifies  
the keyboard and mouse, the COM1 and COM2 ports, the LPT port, the floppy drive, and the onboard video  
controller with its memory. The system will identify drives attached to any SCSI controllers in the system, not just  
the onboard controller.  
When running the quick test, verify that the configuration that is displayed following the probe includes all of the  
hard disks, memory, and processors that are installed in the system. If the configuration does not identify all of  
these items, exit by pressing <CTRL+BREAK> and review the troubleshooting section later in this document.  
An example of a comprehensive test configuration is shown below in the Using the Intel Server Board Platform  
Confidence Test section.  
The tests executed are a superset of the quick tests. The processor floating point unit (FPU) is tested and more  
extensive tests are run on the memory and cache. Extensive tests are also run on the onboard peripheral controllers,  
integrated components, and the chipset.  
The test duration is dependent on the number of processors and the amount of memory installed. With a 800 MHz  
processor and 64 MB of memory the comprehensive test will run to completion in about 2.5 minutes. Each  
additional 64 MB adds about 2 minutes to the test time. The video tests drive the monitor using what appears as  
random test patterns.  
On completion of the test and after the test results are displayed, the program returns to the main menu.  
Comprehensive Test with Continuous Looping  
The comprehensive test with continuous looping is identical to the comprehensive test, but it continuously loops  
through the tests until the user presses <CTRL+BREAK>. This mode of operation will help to identify  
intermittent failures in a Field Replaceable Unit. When the test is halted, the normal comprehensive test result  
summary is displayed, but the status reflects the sum of all tests. Therefore, if a test failed one or more times during  
the run, it will be reported as failing. The number of times the test cycle was repeated is displayed in the result  
summary screen.  
3
Using the Intel Server Board Platform Confidence Test  
To begin the Platform Confidence Tests boot the server from the bootable diskette described above. The system  
displays the menu below.  
**** Platform Confidence Test. Ver. X  
(c)Copyright 2001 Intel Corp. All Rights Reserved.  
Server Diagnostic Options  
Quick Test  
Comprehensive Test (DEFAULT)  
Comprehensive Test with continuous looping  
Display Help Text  
EXIT  
Highlight your selection using Cursor UP/DOWN and press ENTER  
Note: The **** in the title of the screen will be replaced by the name of the board being tested. “Ver. X” will be  
replaced by the Version number of the test package.  
The “Comprehensive Test” option is highlighted by default. When one of the first three options is selected, the test  
system probes the hardware to determine which tests in the suite are applicable to the current hardware  
configuration.  
Selecting the option Display Help Text results in a display of the help text file for the test options.  
Selecting EXIT saves the test results in a RESULT.LOG file and returns you to the DOS prompt. Typing testmenu  
at the prompt will restart the menu system.  
Select the test desired with the cursor and press <ENTER>. If the system under test is not supported by the  
Platform Confidence Test package being used, the following message is displayed:  
This motherboard is not supported by these Platform Confidence Test. Press any  
key to exit  
The hardware configuration test will begin. Upon completion, a configuration summary is displayed. Below is an  
example of the hardware configuration results for the “Comprehensive “Test.” The results for the “Quick Test” are  
similar, but not as detailed. Test results will vary, depending on the system configuration.  
4
The following is an example of the configuration summary for a Comprehensive Test:  
Hardware Test Configuration  
Base Memory Size:  
CPU Type:  
640 KB  
A Pentium® III microprocessor  
CPU Speed:  
CPU SMP #0:  
CPU SMP #1:  
1000 MHz  
Present  
Present  
NUMBER_OF_SCSI_CHANNELS: 2  
KEYBOARD_TYPE:  
RTC RAM SIZE:  
PC97317  
101_KEY  
128  
Found  
COM1 at Port Address: 3F8 is enabled  
COM2 at Port Address: 2F8 is enabled  
LPT1 Ox378  
Floppy cfg.Drive A: 1.4Mb (3.5 Inch)  
Hard Drive 0 Cylinders: 1023 Heads: 64 Sectors: 63 Total Size: 2014MB  
External Cache size: 256 KB  
Video Subsystem:  
Video Controller:  
Video Bios:  
VGA-compatible controller, 256KB Ram  
Any ATI Controller Config_Chip_AD 0X7A004756  
Vesa 2.0 ATI RAGEXL  
Video Memory:  
8MB  
If configuration is correct press ENTER to continue or CTRL+BREAK to quit  
Confirm that the configuration displayed is correct, then press <ENTER> to begin the Platform Confidence Test. A  
scrolling display of test details is displayed. In this display, white entries are for information only (tests starting, test  
progress, internal messages, etc.), green entries indicate successful completion of the test and red entries indicate  
test failures. Use this display as a progress indicator; a summary of the results is displayed at the end of the test run.  
An excerpt of the progress log is as follows.  
CACHE.PERFORMANCE-RATIO PASSED  
MEMORY.ADDRESS-PATTERNS (1-17-00 18:49:09)  
MEMORY.ADDRESS-PATTERNS PASSED  
MEMORY.ADDRESS RIPPLE (1-17-00 18:52:17)  
MEMORY.ADDRESS RIPPLE PASSED  
MEMORY.RANDOM-PATTERNS (1-17-00 18:52:18)  
MEMORY.RANDOM PATTERNS PASSED  
MEMORY.CACHE -RANDOM PATTERNS (1-17-00 18:55:38)  
MEMORY.CACHE -RANDODCPATTERNS PASSED  
MEMORY.CACHE -PSEUDO - RANDOM PATTERNS (1-17-00 18:55:55)  
MEMORY.CACHE -PSEUDO - RANDOM-PATTERNS PASSED  
MEMORY.CACHE -CHECKERBOARD PATTERNS (1-17-00 18:57:19)  
MEMORY.CACHE -CHECKERBOARD-PATTERNS PASSED  
MEMORY.CACHE -ADDRESS-PATTERNS (1-17-00 18:57:53)  
MEMORY.CACHE -ADDRESS PATTERNS PASSED  
MEMORY.CACHE - 32KB ACCESS (1-17-00 18:58:01)  
MEMORY.CACHE - 32KB ACCESS PASSED  
5
The test results summary uses similar conventions with the FRUs listed in green to indicate a passing test, with  
submodules in a darker shade of green. Red indicates failures. Test results will vary, depending on the system  
configuration.  
The following is an example of the test results summary for a Quick Test:  
Test Result Summary  
FRU= CPU  
PASSED  
CPU Module  
PASSED SMP Processor 0  
PASSED  
PASSED  
PASSED  
FRU= BASEBOARD  
Power On Self Test  
PASSED  
PASSED CACHE Controller and memory  
FRU= MEMORY DIMM  
MEMORY Controller, SIMM, DIMM  
PASSED  
PASSED Extended Memory Controller, Dimm  
FRU= HARD DISK DRIVES  
Hard Disk Drive 0  
PASSED  
PASSED  
Press Any Key to Continue <DONE>  
The following is an example of the test results summary for a Comprehensive Test:  
Test Result Summary  
Pass Count = 1  
FRU= CPU  
PASSED  
CPU Module  
PASSED Math Coprocessor (FPU)  
PASSED  
FRU= BASEBOARD  
Power On Self Test  
Keyboard Controller  
PCI Bus Controller  
Memory Access Controller  
SCSI Controller  
INS8250 Serial Controller  
Video Controller  
Video Adapter  
PASSED  
PASSED Primary Interrupt Controller  
PASSED Real Time Clock  
PASSED  
PASSED  
PASSED  
PASSED  
PASSED  
PASSED  
PASSED  
PASSED Programmable Interval Timer  
PASSED SIO308 Super I/O Controller  
PASSED COMM1 INS8250 Serial Controller  
PASSED Parallel Port 1 Controller  
PASSED CACHE Controller and Memory  
PASSED  
Direct  
AIC78xx  
COMM2  
ATI  
VGA  
FRU= MEMORY DIMM  
PASSED  
MEMORY Controller, SIMM, DIMM  
PASSED MEMORY Cont, SIMM, DIMM stress  
PASSED  
FRU= Hard Disk Stress  
Hard Disk Drive 0  
PASSED  
PASSED  
Press Any Key to Continue  
Upon completion of the test and after the test results are displayed, the program returns to the main menu. When  
the EXIT option is selected, the most recent test results are saved to the RESULT.LOG file in the current directory,  
or to a: if the program is running from a ramdrive. The file can be opened and viewed with a text editor. Save the  
test results to a new file to prevent overwriting the contents the next time the tests are run.  
6
Troubleshooting  
This section is not intended to be a tutorial on repair and system troubleshooting. It is intended to provide hints for  
the technician. If the system experiencing problems has just been assembled, a first step should be to check the  
system against the assembly procedures in the printed “Quick Start User’s Guide,” and the electronic Product Guide  
that is provided on the CD provided with the system. In addition, a troubleshooting guide is available on the CD  
Trouble Shooting Information  
Problem  
Possible Solution  
System fails to boot  
Make sure the system is plugged into an AC power supply. Power off the system and  
make sure the cabling, connectors, and components are properly seated. Remove all  
components except form the minimum required memory and minimum required  
processors and reboot. If possible check individual components (especially  
processors and memory) in a known good system.  
1. Check for processor termination card in the empty secondary processor slot.  
2. Check for approved memory DIMM modules. See the tested memory list at:  
3. Make sure the power supply connector is correctly attached to the 24 pin (ATX  
20pin +4) power connector. Intel Server Chassis use a 24 pin SSI compliant  
power connector, but most third party chassis use 20 pin ATX power connectors.  
Refer to the printed “Quick Start Guide” or the electronic product guide also  
available on the CD that ships with the product. For further information, both of  
these documents are also available on the Intel Customer Support Website (see  
URL below).  
4. If applicable, verify the 3.3v sense (2x5pin) power connector is attached to the  
power supply signal connector located next to the server board power connector.  
5. Ensure the power supply being used is at least 800mA of +5V standby current to  
support WOL and is required for proper operation.  
System will not boot from An incorrect BIOS Boot priority order is set. Press <F2> during POST and configure  
the server board resource  
CDROM  
the boot order in BIOS setup.  
“motherboard is not  
supported” message at  
test start  
Each server board has a unique diagnostic package. Ensure you have downloaded  
and are using the proper version of the diagnostic tests for the board you are installing  
or testing. Ensure you have updated the board with the latest version of BIOS and  
firmware. The latest versions of the software are located at  
Probe did not identify all  
expected devices  
Make sure the system is plugged into an AC power supply. Power off the system and  
make sure the cabling, connectors, and components are properly seated. If possible,  
install individual components, especially processors, disks, and memory, into a  
known good system to determine if the device is recognized in a different system.  
Platform Confidence Test If the test software hangs during the probe for processors, memory, or disks,  
hangs during probe  
process  
remove/replace the device. Otherwise, replace server board.  
Platform Confidence Test Note the most recent test message to determine which FRU (Field Replaceable Unit)  
hangs during test  
execution  
Other  
is failing. Unless the test is specifically for processors, memory or disk, the probable  
cause is baseboard failure. Replace the failing component as necessary.  
For further support information, check  
7

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