Heat Glo LifeStyle VRTIKL AU User Manual

Installation & Operation  
Instructions  
Model:  
VRTIKL-AU  
FREESTANDING STOVE  
AUSTRALIAN GAS ASSOCIATION CERTIFIED  
Certicate Number: 7153  
CAUTION  
DO NOT DISCARD THIS MANUAL  
• Important operating  
and maintenance  
instructions included.  
• Read, understand and follow  
these instructions for safe  
installation and operation.  
• Leave this manual with  
party responsible for use  
and operation.  
WARNING  
WARNING: If the information in these  
instructions is not followed exactly, a re  
or explosion may result causing property  
damage, personal injury, or death.  
HOT! DO NOT TOUCH.  
SEVERE BURNS MAY RESULT.  
CLOTHING IGNITION MAY RESULT.  
Glass and other surfaces are hot during  
operation and cool down.  
• Do not store or use gasoline or other am-  
mable vapors and liquids in the vicinity of  
this or any other appliance.  
• Keep children away.  
• CAREFULLY SUPERVISE children in same room as  
appliance.  
• What to do if you smell gas  
• Alert children and adults to hazards of high temperatures.  
• Do NOT operate with protective barriers open or  
removed.  
- Do not try to light any appliance.  
- Do not touch any electrical switch. Do not  
use any phone in your building.  
• Keep clothing, furniture, draperies and other combustibles  
away.  
- Immediately call your gas supplier from a  
neighbor’s phone. Follow the gas suppli-  
er’s instructions.  
Installation and service of this gas stove should be  
performed by qualied personnel.  
- If you cannot reach your gas supplier, call  
the re department.  
• Installation and service must be performed  
by a qualied installer, service agency, or the  
gas supplier.  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
Gas Information  
5
A. Gas Pressure Requirements  
B. Gas Connection  
Pressure requirements for VRTIKL-AU Stoves are shown  
in Table 1 below.  
Note: Have the gas supply line installed in accordance with  
local building codes by a qualied installer approved and/or  
licensed as required by the locality.  
Two taps are provided on the right hand side of the gas  
control for a test gauge connection to measure the inlet  
and outlet pressures. See Section 10: Maintaining and  
Servicing the Appliance.  
Note: Before the rst ring of the stove, the gas supply line  
should be purged of any trapped air.  
The stove and its individual shut-off valve must be dis-  
connected from the gas supply piping system during any  
pressure testing of the system at test pressures in excess  
of 60 mbar.  
Leak test all gas line points and the gas control valve prior  
to and after starting the gas stove.  
If the stove must be isolated from the gas supply piping  
system by closing an individual shut-off valve, it must be  
of the handle-less type.  
WARNING  
CHECK FOR GAS LEAKS  
Explosion Risk  
WARNING  
Fire Risk  
Fire Risk.  
Asphyxiation Risk  
Explosion Hazard.  
• Check all ttings and connections.  
• Do not use open ame.  
High pressure will damage valve.  
• Disconnect gas supply piping BEFORE  
pressure testing gas line at test pressures  
above 6 kPa.  
• After the gas line installation is complete, all  
connections must be tightened and checked  
for leaks with a commercially-available,  
non-corrosive leak check solution. Be sure  
to rinse off all leak check solution following  
testing.  
• Close the manual shutoff valve BEFORE  
pressure testing gas line at test pressures  
equal to or less than 6kPa..  
Fittings and connections may have loosened  
during shipping and handling.  
Table 1  
Natural Gas  
Minimum Inlet Pressure 1.13 kPa  
Outlet Pressure .80 kPa  
Max. Gas Consumption 26.7 mJ  
Burner Injector 2.53 mm  
Propane  
2.75 kPa  
2.40 kPa  
24.5 mJ  
1.45 mm  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
Electrical Information  
6
A. Ignition System Wiring  
WARNING  
Shock hazard.  
• This gas stove is equipped with an electronic ignition  
system which operates on a 6 volt system.  
• Replace damaged wire with type 105º C rated  
wire.  
• The batteries are located within the ignition module  
which is located behind the glass door assembly.Awiring  
diagram is shown in Figure 7.1.  
• Wire must have high temperature insulation.  
• The ignition module requires four AA batteries (not  
included).  
CAUTION  
Label all wires prior to disconnection when servicing controls.  
Wiring errors can cause improper and dangerous operation.  
Verify proper operation after servicing.  
CAUTION  
Battery polarity must be correct or module damage will  
occur.  
FLAME SPARKER/  
SENSOR  
VALVE  
PILOT  
REMOTE  
IGNITION MODULE  
6VDC  
CONTROL  
ANT.  
ON/OFF  
WALL SWITCH  
IGNITION  
MODULE  
(6V)  
BATTERY PORT  
(4 AA BATTERIES)  
THERMOCOUPLE  
BLOCK  
(CONNECTED TO  
BACK OF VALVE)  
ON/OFF  
SWITCH  
VALVE  
PILOT GAS LINE  
CONNECTED TO  
BACK OF VALVE  
Figure 6.1 Electronic Ignition Wiring Diagram  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
Appliance Setup  
7
A. Remove Glass Door  
D. Leveling and Lagging Down the Appliance  
Remove the front door assembly by pulling bottom of front  
away from gas stove and lifting it off of the hooks on top of  
the stove. Set door assembly aside.  
SECURING THE GAS STOVE  
IS REQUIRED.  
WARNING  
B. Remove Shipping Materials  
Fire Risk.  
Remove shipping materials from inside or underneath the  
rebox.  
Odor Risk.  
Tipping Risk  
The gas line is shipped inside back panel. To access the  
gas line remove the top plate from the gas stove. Remove  
and retain the two Allen head screws that hold the back  
panel in place. Replace panel when nished.  
• Install gas stove on a stable, level platform/  
oor strong enough to support gas stove  
without tipping.  
• USE wood ooring, ceramic tile, brick hearth  
or high pressure laminate ooring applied  
directly over the sub-ooring material.  
ALLEN HEAD SSCREWS  
LEVELING  
SCREWS  
LAG BOLT  
HOLE  
Figure 7.1  
C. Unbolting Appliance from the Pallet  
The gas stove is bolted and screwed to the pallet for ship-  
ping. Use a 1/2 in. socket to remove the bolt in center of  
bottom plate. Use a Phillips screwdriver to remove the  
two screws in the front of the bottom plate and the two  
screws holding the metal strap across the back of the gas  
stove. Refer to Figure 7.2 for locations.  
Figure 7.3  
After unbolting the gas stove from the pallet, insert two  
1/4 20 x 1-1/2 (or equivalent) counterscrews.  
Figure 7.2  
Using pliers, adjust the counterscrews to level the gas  
stove.  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
F. Top to Rear Flue Conversion  
CLEARANCE  
HOLE  
KIT CONTENTS: Top cover (without hole);  
Back panel (with hole).  
1. Remove the front door assembly by pulling bottom  
of front away from gas stove and lifting it off of the  
hooks on top of the gas stove. Set door aside.  
ON TOP OF APPLIANCE:  
2. Remove the top plate with hole and discard. (Figure 7.7)  
Figure 7.4  
The manufacturer recommends securing the lag bolt  
from the component bag in the center hole in the bottom  
plate (clearance hole). This bolt will help to prevent tip-  
ping forward.  
Figure 7.7  
3. Remove and retain the Allen head screws that hold  
the solid back panel in place (Figure 7.8). Remove  
and discard the solid back panel.  
Figure 7.5  
Using pliers, adjust the counter screws to level the gas  
stove.  
INNER EXTENNSIONN COLLAR  
DV ADAPTER  
E. Accessories  
Install approved accessories per instructions included  
with accessories.  
WARNING  
ALLENHEAD  
SCREWS  
Shock or re risk.  
Use ONLY optional accessories approved for  
this appliance.  
Figure 7.8  
• Using non-listed accessories voids warranty.  
• Using non-listed accessories may result in a  
safety hazard.  
4. Remove the inner extension collar (Shown in Figure  
7.8) and set aside.  
• Only Hearth & Home Technologies approved  
accessories may be used safely.  
5. Remove the four screws from the DV adapter collar  
(Figure 7.8). Set aside DV adapter collar and  
screws.  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
ON BACK OF APPLIANCE:  
ON TOP OF APPLIANCE:  
6. Remove the four screws from the cover plate on rear  
of gas stove. Set cover plate aside. Retain screws.  
(See Figure 7.9). Attach DV adapter collar in its  
place. Install the inner extension collar.  
8. Install the new back panel (without hole) to the rear of  
gas stove. Replace the Allen head screws removed  
in Step 3 to hold the back panel in place.  
9. Install the new top as shown in Figure 7.11.  
INNER EXTEENSION COLLAR  
Figure 7.11  
Figure 7.9  
7. Install the cover plate with gasket to the top of gas stove  
with screws previously removed (Figure 7.10).  
Figure 7.10  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
G. Positioning the Logs  
While still breakable, the logs do not become fragile until  
after the gas stove is burned and they have cured. After  
curing, any handling must be done with care as breakage  
can easily occur.  
PLEASE NOTE: Logs have been designed to work  
specifically with the burner of this gas stove. Exact  
placement will ensure proper operation of your gas  
stove.  
Figure 7.15  
Locate log #2 over the pin in log #1 and into notch in log  
#1. Lean the log back toward the left corner of the fire-  
box.  
H. Placing Mineral Wool  
Figure 7.13  
WARNING  
Explosion Risk.  
• Follow ember placement instructions in manual.  
• Do NOT place embers directly over burner ports.  
• Replace ember material annually.  
Improperly placed embers interferes with proper burner  
operation.  
Figure 7.16  
Figure 7.14  
Apply 15 mm size pieces sparingly along ports as shown.  
Do not block ports.  
Place log #1 into the cradle in the burner. Lean the log  
back towards right corner of firebox.  
26  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
Operating Instructions  
8
A. Before Lighting Appliance  
WARNING  
Read this entire manual prior to using the appliance.  
Failure to follow the instructions may result in property  
damage, bodily injury, or even death.  
HOT! DO NOT TOUCH.  
SEVERE BURNS MAY RESULT.  
CLOTHING IGNITION MAY RESULT.  
• Remove all shipping materials from inside and/or  
underneath the rebox.  
Glass and other surfaces are hot during operation and cool  
down.  
Keep children away.  
• Review proper placement of logs and mineral wool.  
• Check the wiring.  
CAREFULLY SUPERVISE children in same room as appli-  
ance.  
• Check the bafe adjustment.  
Alert children and adults to hazards of high temperatures.  
Do NOT operate with protective barriers open or removed.  
• Ensure that there are no gas leaks.  
Keep clothing, furniture, draperies and other combustibles  
away.  
• Ensure that the glass is sealed and in the proper  
position.  
• Ensure that the ow of combustion and ventilation air is  
not obstructed (front grilles and ue terminations).  
WARNING  
Improper installation, adjustment, alteration, service or  
maintenance can cause injury or property damage. Refer to  
the owner’s information manual provided with this appliance.  
For assistance or additional information consult a qualied  
installer, service agency or the gas supplier.  
WARNING  
Glass door must be in place when  
appliance is operating.  
Risk of:  
• Combustion Fumes  
• Fire  
Do NOT operate appliance with glass  
door removed.  
WARNING  
• Open viewing glass for servicing only.  
Do NOT use this appliance if any part has been under water.  
Immediately call a qualied service technician to inspect the  
appliance and to replace any part of the control system and  
any gas control which has been under water.  
• Glass door MUST be in place and sealed before operating  
appliance.  
• Only use glass door certied for use with appliance.  
• Glass replacement should be done by qualied technician.  
WARNING  
WARNING  
Risk of Fire  
Risk of Fire  
Risk of Burns  
Risk of Burns  
• Do not place articles on or against this  
appliance.  
• Do not remove guard. The guard is tted  
to this appliance to reduce the risk of re  
or injury from burns and no part of it should  
be permanently removed. For protection of  
young children or the inrm, a secondary  
guard is required.  
• Do not use or store ammable materials near  
this appliance.  
• Do not spray aerosols in the vicinity of this  
appliance while it is in operation.  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
B. Lighting the Appliance  
Electronic Ignition  
FOR YOUR SAFETY  
READ BEFORE LIGHTING  
LIGHTING  
INSTRUCTIONS  
WARNING: If you do not follow these instructions  
exactly, a re or explosion may result causing property  
damage, personal injury or loss of life.  
1. This heater is equipped with an igni-  
tion device which automatically lights  
the burner. Do not try to light the  
burner by hand.  
A. This heater is equipped with an  
Do not touch any electric switch; do  
not use any phone in your building.  
electronic pilot ignition device  
which automatically lights the  
burner. Do not try to light the  
burner by hand.  
Immediately call your gas supplier  
from a neighbor’s phone. Follow  
the gas supplier’s instructions.  
2. Wait ve (5) minutes to clear out any  
gas. Then smell for gas, including  
near the oor. If you smell gas, STOP!  
Follow “B” in the Safety Information  
located on the left side of this page. If  
you don’t smell gas, go to next step.  
B. BEFORE LIGHTING, smell all  
around the heater area for gas.  
Be sure to smell next to the oor  
because some gas is heavier than  
air and will settle on the oor.  
If you cannot reach your gas sup-  
plier, call the re department.  
C. Do not use this replace if any part  
has been under water. Immediately  
call a qualied service technician to  
inspect the heater and to replace  
any part of the control system and  
any gas control which has been  
under water.  
WHAT TO DO IF YOU SMELL  
GAS  
Do not try to light any appliance.  
WARNING: CAUTION:  
Improper installation, adjustment, Hot while in operation. Do not touch.  
alteration, service or maintenance Keep children, clothing, furniture,  
can cause injury or property dam- gasoline and other liquids having  
age. Refer to the owner’s information ammable vapors away.  
3. To light the burner, simultaneously  
press the star  
and up  
arrow  
buttons on the remote control until a  
short acoustic signal conrms the start  
sequence has begun.  
manual provided with this replace.  
4. Ifthe heater will not operate, check the  
batteries then follow the instructions  
To Turn Off Gas to Heater” and call  
your service technician or gas sup-  
plier.  
Do not operate the heater with  
This heater needs fresh air for safe panel(s) removed, cracked or bro-  
operation and must be installed so ken. Replacement of the panel(s)  
there are provisions for adequate should be done by a licensed or  
combustion and ventilation air.  
qualied service person.  
If not installed, operated, and main-  
tained in accordance with the man-  
ufacturer’s instructions, this product  
could expose you to substances in  
fuel or fuel combustion.  
NOT FOR USE  
TO TURN OFF  
WITH SOLID FUEL  
GAS TO HEATER  
For use with natural or propane  
gases.  
1. Push the ‘OFF’ button on remote.  
Keep burner and control compart-  
ment clean. See installation and  
operating instructions accompany-  
ing heater.  
2. Remove batteries from receiver.  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
C. After Appliance is Lit  
CAUTION  
Initial Break-in Procedure  
• Prevent accidental appliance operation when not  
attended.  
When you light the appliance, you may notice that it pro-  
duces heat which does have an associated odor or smell.  
If you feel this odor is excessive it may require the initial  
three to four hour continuous burn on high followed by a  
second burn up to 12 hours to fully drive off any odor from  
paint and lubricants used in the manufacturing process.  
Condensation of the glass is normal.  
• Unplug or remove batteries from remote control if absent  
or if appliance will not be used for an extended period of  
time.  
• Property damage possible from elevated temperatures.  
CAUTION  
NOTE: The appliance should be run three to four hours  
on the initial start-up. Turn it off and let it cool completely.  
Remove and clean the glass. Replace the glass and run  
the appliance for an additional 12 hours. This will help to  
cure the products used in the paint and logs.  
Smoke and odors released during initial operation.  
Open windows for air circulation.  
Leave room during initial operation.  
Smoke may set off smoke detectors.  
Smoke and odors may be irritating to sensitive  
individuals.  
During this break-in period it is recommended that some  
windows in the house be opened for air circulation. This will  
help avoid setting off smoke detectors, and help eliminate any  
odors associated with the appliance’s initial burning.  
WARNING  
Fire Hazard.  
WARNING  
Keep combustible materials, gasoline and  
other ammable vapors and liquids clear of  
appliance.  
Fire Risk.  
High Temperatures.  
• Do NOT store ammable materials in the  
appliance’s vicinity.  
Keep combustible household items away from  
appliance.  
• Do NOT use gasoline, lantern fuel, kerosene,  
charcoal lighter uid or similar liquids in this  
appliance.  
Do NOT obstruct combustion and ventilation air.  
• Do NOT place combustible items on top of or  
in front of appliance.  
• Combustible materials may ignite.  
• Keep furniture, draperies away from  
appliance.  
D. Frequently Asked Questions  
ISSUE  
SOLUTIONS  
Condensation on the glass  
This is a result of gas combustion and temperature variations. As the gas stove warms,  
this condensation will disappear.  
Blue ames  
This is a result of normal operation and the ames will begin to yellow as the gas stove  
is allowed to burn for 20 to 40 minutes.  
Odor from gas stove  
When rst operated, this gas stove may release an odor for the rst several hours.  
This is caused by the curing of the paint and the burning off of any oils remaining from  
manufacturing.  
Film on the glass  
Metallic noise  
This is a normal result of the curing process of the paint and logs. Glass should be  
cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the  
manufacturing process. A non-abrasive cleaner such as gas stove cleaner may be  
necessary. See your dealer. Ensure glass has cooled before cleaning.  
Noise is caused by metal expanding and contracting as it heats up and cools down,  
similar to the sound produced by a furnace or heating duct. This noise does not affect  
the operation or longevity of the gas stove.  
29  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
Maintaining and Servicing Appliance  
9
Although the frequency of appliance servicing and maintenance will depend on use and the type of installation, a qualied  
service technician should perform an appliance checkup at the beginning of each heating season.  
WARNING  
WARNING  
Annual inspection by qualied technician recommended.  
Risk of injury or property damage.  
Before servicing:  
Check:  
• Condition of glass, glass assembly and glass seal.  
• Obstructions of combustion and ventilation air.  
• Burner ignition and operation.  
• Burner air shutter adjustment  
• Gas connections and ttings.  
• Obstructions of termination cap.  
• Turn off gas.  
• Remove batteries from remote control to disable it.  
• Ensure appliance is completely cooled.  
After servicing:  
• Replace any screen or barrier that was removed.  
• Reinstall and reseal any ueing removed for servicing.  
• Replace batteries in remote control.  
Clean:  
• Glass  
• Air passageways, grilles,  
control compartment  
• Burner, burner ports  
Risk of:  
• Fire  
A. Front Door Glass Assembly Removal  
Remove the front door assembly by pulling bottom of  
front away from gas stove and lifting it off of the hooks  
on top of the gas stove (see Figure 8.18).  
• Delayed ignition or explosion  
• Exposure to combustion fumes  
• Odors  
CAUTION  
Handle glass assembly with care.  
NOTE: Clean glass after initial 3-4 hours operation.  
Longer operation without cleaning glass may  
cause a permanent white lm on glass.  
When cleaning glass door:  
• Avoid striking, scratching or slamming glass.  
• Do NOT use abrasive cleaners.  
• Use a hard water deposit glass cleaner on white lm.  
• Do NOT clean glass when hot.  
• Turn off appliance after 3-4 hours of operation and  
ALLOW TO COOL.  
• Remove and clean glass assembly.  
• Replace glass assembly and operate appliance for  
additional 12 hours.  
Refer to maintenance instructions.  
Figure 8.18  
WARNING  
Inspect external vent cap regularly.  
• Ensure no debris blocks cap.  
• Combustible materials blocking cap may ignite.  
• Restricted air ow affects burner operation.  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
B. Maintenance Tasks  
Inspect  
Maintenance Tasks  
Doors  
1. Inspect for scratches, dents or other damage and repair as necessary.  
2. Verify no obstructions to air ow.  
3. Verify maintenance of proper clearance to combustible household objects.  
1. Inspect gasket seal and its condition.  
Gasket Seal, Glass  
Assembly and Glass  
2. Inspect glass for scratches and nicks that can lead to breakage when exposed to heat.  
3. Conrm there is no damage to glass or glass frame, Replace as necessary.  
4. Verify that latches engage properly and glass attachment components are intact and operat-  
ing properly. Replace as necessary.  
5. Clean glass. Replace glass assembly if severely coated with silicate deposits that cannot be  
removed.  
Valve Compartment  
and Firebox Top  
1. Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these  
areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.  
2. Remove any foreign objects.  
3. Verify unobstructed air circulation.  
Logs  
1. Inspect for broken, damaged, or missing logs. Replace as necessary.  
2. Verify correct log placement and no ame impingement causing sooting. Correct as necessary.  
1. Inspect for paint condition, warpage, corrosion or perforation. Sand and repaint as necessary.  
2. Replace gas stove if rebox has been perforated.  
Firebox  
Burner Ignition and  
Operation  
1. Verify burner is properly secured and aligned with pilot or igniter.  
2. Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if  
necessary.  
3. Replace ember material with new 15 mm pieces. Do not block ports or obstruct lighting paths.  
4. Check for smooth lighting and ignition carryover to all ports. Verify there is no ignition delay.  
5. Inspect for lifting and other ame problems.  
6. Inspect orice for soot, dirt or corrosion.  
7. Verify manifold and inlet pressures. Adjust regulator as required.  
8. Inspect pilot ame strength. Clean or replace orice as necessary.  
9. Inspect thermocouple sensor rod for soot, corrosion and deterioration. Clean with emery  
cloth or replace as required.  
10. Verify millivolt output. Replace as necessary.  
Flueing  
1. Inspect ueing for blockage or obstruction such as bird nests, leaves, etc.  
2. Conrm that termination cap remains clear and unobstructed by plants, etc.  
3. Verify that termination cap clearance to subsequent construction (building additions, decks,  
fences or sheds) has been maintained.  
4. Inspect for corrosion or separation.  
5. Verify weather stripping, sealing and ashing remains intact.  
1. Verify operation of remote.  
Remote Control  
2. Replace batteries in remote transmitters and battery-powered receivers.  
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Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
Troubleshooting  
10  
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do  
experience a problem, this troubleshooting guide will assist a qualied service person in the diagnosis of a problem and the  
corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician.  
A. Electronic Ignition System  
Symptom  
Possible Causes  
Corrective Actions  
1. No transmission, motor  
Receiver must learn  
new code.  
Press and hold the receiver’s reset button until you hear 2 acoustic  
signals. After the second longer acoustic signal, release the reset  
button and within the subsequent 20 seconds, press the down arrow  
on the remote handset until you hear an additional long acoustic  
signal conrming the new code is set.  
does not turn.  
A.  
2. No ignition. No tone.  
Receiver  
Replace receiver and reprogram code.  
A.  
A.  
3. No ignition; one 5 sec-  
onds continuous tone  
(7 shorts beeps might  
be heard prior to the 5  
seconds tone).  
ON/OFF switch is in  
OFF position.  
Loose wire.  
Push switch to ON position.  
Secure wire.  
B.  
C.  
Receiver.  
Replace receiver and reprogram.  
Bent pins on 8 wire  
connector.  
Straighten pins on 8 wire connector.  
D.  
E. Valve.  
Replace valve.  
4. No pilot ame and con-  
Air in the pilot supply  
line.  
Thermocouple circuit  
wired incorrectly.  
No spark at pilot  
burner.  
Purge the line or start ignition several times.  
A.  
B.  
trol continues to spark.  
Check polarity of the thermocouple wires.  
Check spark gap, check wiring connection. Check for spark in loca-  
tion along cable.  
Replace valve. Do not over tighten.  
C.  
D.  
E.  
Valve.  
Over tightened ther-  
mocouple interrupter.  
Replace valve and thermocouple interrupter.  
F. Receiver.  
Receiver.  
Replace receiver and reprogram code.  
Replace receiver and reprogram code.  
5. Pilot is lit and control  
continues to spark. Valve  
shuts off after 10-30  
seconds. Valve operates  
manually.  
A.  
6. Pilot is lit, sparking stops  
if a ame is present.  
Valve shuts off after 10-  
60 seconds. Valve does  
not work manually.  
A. Thermocouple.  
Replace thermocouple.  
Conrm sufcient inlet pressure to the valve. Adjust or replace inlet  
regulator if necessary.  
Low inlet pressure to  
B.  
C.  
valve.  
Valve.  
Replace valve. Do not tighten the thermocouple interrupter.  
7. 3 short beeps while the  
motor turns.  
Batteries are low.  
Replace batteries - quality alkaline recommended. WARNING: Cre-  
ating an electrical short between the batteries/battery box and metal  
parts of the appliance may render the receiver inoperable.  
Turn Manual override know to ON position.  
A.  
8. Pilot ame lights but  
there is no main gas  
ow.  
Manual override  
A. know (if equipped) is  
in MAN position.  
Valve turned don to  
pilot ow.  
Turn ame to high re by pressing up button on remote handset.  
B.  
Low inlet pressure to  
valve.  
Conrm sufcient inlet pressure to the valve. Adjust or replace inlet  
regulator if necessary.  
C.  
D. Valve.  
Correct gas supply.  
A.  
Replace valve.  
9. Pilot sparks, but pilot will  
Verify that incoming gas line ball valve is “open”. Verify that inlet  
pressure reading is within acceptable limits, inlet pressure must not  
exceed 5 kPa.  
not light.  
Ignitor gap is too  
large.  
Verify that spark gap from ignitor to pilot hood is .43 cm.  
B.  
Module is not  
grounded.  
Verify module is securely grounded to metal chassis of stove.  
C.  
32  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
Reference Materials  
11  
A. Appliance Dimension Diagram Without Stone Surround  
Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 3.  
A
C
B
D
Height includes 9.53 mm hearth pad.  
E
F
I
G
Hearth Pad  
H
A
B
C
D
E
F
G
H
I
Millimeters  
479  
1045  
1035  
403  
76  
181  
762  
733  
867  
Figure 11.1 Appliance Dimensions  
33  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
B. Appliance Dimension with Stone Surround Diagram  
A
B
D
F
E
C
Hearth Pad  
Height includes 9.53 mm hearth pad.  
G
Height includes 9.53 mm hearth pad.  
A
B
C
D
E
F
G
Millimeters  
753  
620  
768  
83  
428  
867  
1126  
Figure 11.2 Appliance Dimensions with Stone Surround  
34  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
C. Flue Components List  
COMPONENTS  
Ceiling Support / Wall Thimble, Black  
150 mm Pipe Length, Black  
220 mm Pipe Length, Black  
310 mm Pipe Length, Black  
600 mm Pipe Length, Black  
910 mm Pipe Length, Black  
1210 mm Pipe Length, Black  
280 - 370 mm Pipe Length, Black  
310 - 430 mm Pipe, Adjustable, Black  
90 degree Elbow, Black  
150 mm Pipe  
656-230  
908B  
907B  
906B  
904B  
903B  
902B  
911B  
912B  
990B  
SL-06D  
SL-09D  
SL-12D  
SL-24D  
SL-36D  
SL-48D  
SL-90D  
SL-SCD  
SL-FCD  
SL-FWD  
SL-PSD  
DRC-RADIUS  
HTI-DV-WT  
220 mm Pipe  
310 mm Pipe  
600 mm Pipe  
910 mm Pipe  
1210 mm Pipe  
90 degree Elbow  
Storm Collar  
Ceiling Firestop  
Wall Firestop  
Pipe Support Strap  
Decorative Radius Cover  
Slim Line Heat Shield  
TERMINATION KITS  
Trapezoid Termination Kit 197 mm - 280 mm, 2 Firestops  
Vertical Termination Cap - High Wind  
SLK-01TRD  
SLK-991DA  
35  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
D. Service Parts  
VRTIKL-AU  
Beginning Manufacturing Date: July 2007  
Ending Manufacturing Date: ______  
Service Parts Diagram  
VRT-GY-N-AU, VRT-BZ-N-AU  
VRT-GY-P-AU, VRT-BZ-P-AU  
1
2
19  
20  
3
4
5
6
7
8
18  
9
10  
17  
16  
15  
Log Set Assembly  
14  
13  
11  
12  
Part number list on following page.  
36  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
Service Parts  
VRTIKL-AU  
Service Parts List  
IMPORTANT: THIS IS DATED INFORMATION. The most current information is located on your dealers’ VIP site. When ordering, supply  
serial and model numbers to ensure correct service parts.  
ITEM  
DESCRIPTION  
SERIAL #  
PART NUMBER  
7031-033  
2123-012  
7031-013  
200-2470  
7000-162  
460-0610  
2123-027  
2123-004  
2123-124  
2123-120  
2123-005  
2123-028  
2123-016  
2123-002  
2123-003  
2098-143  
2098-142  
2098-148  
7031-023  
386-122A  
2123-026  
7031-021  
7010-159  
7010-160  
2123-015  
7000-194  
2123-157  
REM-DLX-CE  
WSK-DLX-CE  
PAL-GLS-GY  
PAL-GLS-BZ  
HP-PAL-GY  
HP-PAL-BZ  
GFK-240V  
2098-144  
546-251A  
TR-VRT-AU  
TUPP-12  
Log Set Assembly  
Removable Top  
1
2
3
4
5
6
7
Top Assembly  
Adaptor 4 inch ue collar  
DV Adaptor  
Adaptor Gasket  
Side Assembly Left  
Firebox Assembly  
Heat Shield  
8
9
Latch Assembly Upper  
Glass Frame Assembly  
Front Door Assembly, Bronze  
Front Door Assembly, Gray  
Firebox Bottom Assembly N  
Firebox Bottom Assembly P  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
Control Cable, 8 Pin Connector  
Control Module  
Control Wire  
Access Door assembly  
Latch Assembly Lower  
Side Assembly Right  
Back Panel Assembly  
Cover Plate  
Cover Plate Gasket  
Bottom Plate Assembly  
Blower Bracket  
Air Deector  
Multi-Function Remote  
Multi-Function Wall Switch  
Front Glass, Gray  
Front Glass, Bronze  
Hearth Pad, Gray  
Hearth Pad, Bronze  
Blower With Rheostat  
Adaptor Plug 240V-6V  
Power Cord-240V  
Top Vent Conversion Kit  
Touch Up Paint (Pewter)  
Conversion Kit (N to P)  
Conversion Kit (P to N)  
Pilot Orice N  
N2P-VRT-AU  
P2N-VRT-AU  
2098-518  
2098-512  
Pilot Orice P  
Additional service part numbers may appear on following page.  
37  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
VRTIKL-AU  
Service Parts  
Beginning Manufacturing Date: July 2007  
Ending Manufacturing Date: ______  
Valve Assembly Parts List  
Valve Assembly  
1
2
3
4
5
13  
7
6
8
12  
11  
10  
9
IMPORTANT: THIS IS DATED INFORMATION. The most current information is located on your dealers’ VIP site. When  
ordering, supply serial and model numbers to ensure correct service parts.  
ITEM  
DESCRIPTION  
SERIAL #  
PART NUMBER  
7031-282  
2098-050  
2098-051  
7031-280  
7031-279  
582-839  
1
Log Bracket  
Pilot Assembly N  
Pilot Assembly P  
Pilot Bracket  
2
3
4
Burner Support  
Orice N (#39C)  
Orice P (.057C)  
Valve Bracket  
Burner N  
5
6
7
582-057  
2111-186  
2123-017  
2123-022  
2123-126  
2098-145  
2098-130  
2098-131  
2098-146  
2098-022  
7000-156  
Burner P  
8
9
Burner Shelf  
Switch Assembly, Maxitrol  
Valve N  
10  
Valve P  
11  
12  
13  
Thermocouple Block  
Flex Gas Connector  
Flex Tube Assembly  
38  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
E. Warranty Policy  
HEAT & GLO  
LIMITED 10 YEAR WARRANTY  
In order to presumptively establish the dates to which your HEAT & GLO Limited Warranty runs, you must mail the  
completed warranty card to HEAT & GLO, 20802 Kensington Boulevard, Lakeville, MN 55044, USA, within 60 days  
of the date of the stove installation. If you fail to do so, you may be required to prove the date of installation before  
warranty work can be performed.  
The warranty exclusions and limitations of liability are effective upon installation of the stove.  
Subject to the conditions set forth herein, HEAT & GLO, a brand of Hearth & Home Technologies, Inc. (“HEAT &  
GLO”) extends the following warranty with respect to HEAT & GLO.  
If HEAT & GLO is reasonably satised that any part or portion of the stove covered by this Limited Warranty is defec-  
tive in material or workmanship under normal use and service as described in the User’s Manual, HEAT & GLO will  
take the following actions:  
1. If the defect is reported during the rst year from the date of installation (stainless steel burners and ber logs  
are covered for 3 years), HEAT & GLO will replace or repair the defective components at its sole expense. The  
decision whether to replace a component shall be made at HEAT & GLO’s sole discretion. This Limited Warranty  
does not cover components broken during shipping, misuse or careless handling. HEAT & GLO shall not be  
responsible for any indirect, incidental, or consequential damages or for any costs other than those incurred by  
HEAT & GLO to repair or replace the defective component. If components (including venting) other than factory  
approved components are used, all warranty and liability on the stove is voided. Defects reported after the rst  
year will not be covered by warranty unless they fall within the purview of paragraph 2 or 3 below.  
2. If the following defects are reported during the second year after the date of installation, HEAT & GLO will supply  
replacement parts at the current wholesale price: defective electrical or manual components, optional compo-  
nents or accessories, and glass panels (not including glass panels broken during misuse or careless handling).  
HEAT & GLO shall not be responsible for any labor, transportation or other costs. Furthermore, it shall not be  
liable for any indirect, incidental or consequential damages.  
3. HEAT & GLO will replace or repair a defective rebox or heat exchanger, at any time during the 10 years from the  
date of installation. The decision whether to replace the defective component shall be made at HEAT & GLO’s  
sole discretion. HEAT & GLO shall not be responsible for any indirect, incidental or consequential damages or for  
any costs other than those incurred by HEAT & GLO to repair or replace the defective component.  
This Limited Warranty is the exclusive remedy available to you. If HEAT & GLO cannot effectively resolve a warranty  
problem in an expedient and cost-effective manner, it can discharge its entire warranty liability by refunding the price  
of the product to you.  
Products made by other manufacturers, whether sold with the stove or added thereafter, are NOT covered by this  
Limited Warranty. The use of other unauthorized components will make this warranty null and void. This Limited  
Warranty will also be void if the appliance is not installed by a qualied installer in accordance with the Installation  
Instructions. Furthermore, the Limited Warranty will be void if the stove is not operated, at all times, according to  
the User’s Manual furnished with the stove. Any service work must be performed by authorized service representa-  
tives.  
EXCEPT TO THE EXTENT PROVIDED BY LAW, NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING  
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THE  
FIREPLACE PRODUCT. In States that do not allow limitations on how long an implied warranty lasts, or do not allow  
exclusion of indirect damages, those limitations or exclusions may not apply to you. You may also have additional  
rights not covered in this Limited Warranty.  
HEAT & GLO reserves the right to make changes at any time, without notice, in design, material, specications and  
prices. It also reserves the right to discontinue styles and products.  
Please complete this information and retain this warranty in a safe place for future reference:  
Installation Date:_______ Model #_________ Serial #__________ Installing Contractor:__________________  
39  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  
F. Contact Information  
Heat & Glo, a brand of Hearth & Home Technologies, Inc.  
20802 Kensington Boulevard  
Lakeville, MN 55044, USA  
CAUTION  
Do NOT discard this manual.  
Important operating and maintenance  
instructions included.  
Read, understand and follow these instruc-  
tions for safe installation and operation.  
Leave this manual with party responsible  
for use and operation.  
Please contact your Heat & Glo dealer  
with any questions or concerns.  
For the location of your nearest Heat & Glo dealer,  
For Service or Replacement Parts Contact:  
Melbourne  
Perth  
Sydney  
Jetmaster  
Fireplace Corner  
277 Lord Street  
East Perth 6000  
(08) 9228-2600  
Jetmaster  
444 Swan Street  
Richmond 3121  
(03) 9429-5573  
10 Martin Avenue  
Arncliff 2205  
(02) 9597-7222  
Your Records for Model:  
VRTIKL-AU Balanced Flue Gas Appliance  
DEALERSHIP WHERE PURCHASED:  
SERIAL NUMBER:  
DATE PURCHASED:  
DATE INSTALLED:  
___________________________  
___________________________  
___________________________  
_________________________________________________________________  
___________________________________________________________________  
___________________________________________________________________  
DEALER TELEPHONE: ________________________  
THIS PRODUCT MAY BE COVERED BY ONE OR MORE OF THE FOLLOWING PATENTS:  
(United States) 4593510, 4686807, 4766876, 4793322, 4811534, 5000162, 5016609, 5076254, 5113843, 5191877, 5218953, 5263471, 5328356, 5341794, 5347983,  
5429495, 5452708, 5542407, 5601073, 5613487, 5647340, 5688568, 5762062, 5775408, 5890485, 5931661, 5941237, 5947112, 5996575, 6006743, 6019099, 6048195,  
6053165, 6145502, 6170481, 6237588, 6296474, 6374822, 6413079, 6439226, 6484712, 6543698, 6550687, 6601579, 6672860, 6688302B2, 6715724B2, 6729551,  
6736133, 6748940, 6748942, D320652, D445174, D462436; (Canada) 1297749, 2195264, 2225408; (Australia) 543790;586383; (Mexico) 97-0457; (New Zealand) 200265;  
or other U.S. and foreign patents pending.  
40  
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07  

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