HP Hewlett Packard Hewlett Packard Computer Drive D2D4324 G2 User Manual

HP StoreOnce  
D2D Backup System rack models  
nl  
service and maintenance guide  
Abstract  
This guide is intended for users who maintain the following rack-mounted models of the HP StoreOnce D2D Backup System:  
HP D2D4324 G2 (12–disk)  
HP D2D4312 G2 (12–disk)  
HP D2D4112 and HP D2D4106 G2 (12–disk)  
HP D2D2502 and 2504 G2 (4–disk)  
HP D2D4112 G1 (12–disk)  
HP D2D4004 G1 (6–disk)  
HP D2D4009 G1 (12–disk)  
HP D2D2502, 2503 and 2504 G1 (4–disk)  
The architecture of these D2D Backup Systems is based upon established HP ProLiant and HP Smart Array RAID controller  
products, which have their own user and service and maintenance guides. This document provides information on only those  
aspects that are not covered in the existing guides.  
Please note that there is a separate document for Gen2E products that were introduced after March 2012. This document is  
called: HP StoreOnce D2D Backup System maintenance and service guide Addendum for Gen2E models.  
HP Part Number: EH985-90937  
Published: April 2012  
Edition: Sixth  
Contents  
Contents  
3
4
Contents  
1 Introduction  
This is the Service and Maintenance Guide for the following rack-mounted models of the HP D2D  
Backup System:  
G2 models:  
HP D2D4324 G2 (12–disk)  
HP D2D4312 G2 (12–disk)  
HP D2D4112 and HP D2D4106 G2 (12–disk)  
HP D2D2502 and HP D2D2504 G2 (4–disk)  
G1 models:  
HP D2D4112 (12–disk)  
HP D2D4004 (6–disk)  
HP D2D4009 (12–disk)  
HP D2D2500 series (4–disk)  
The hardware for the HP D2D4324, the HP D2D4312/4112 and the HP D2D4106 Capacity  
Upgrade Kits are not described in this guide. Further information about these kits can be found in  
the Installation Instructions supplied with the kit.  
NOTE: The tower or desktop version of the HP D2D Backup System uses a different system  
architecture and has a different service and maintenance model. It is not described in this guide.  
Performance best practices  
HP recommends that you review the Best Practices for Perfomance Optimization White Paper,  
describing simple steps that can be performed to ensure that your HP D2D Backup System is  
optimized as efficiently as possible.  
You can view this white paper from http://www.hp.com/support/manuals. Search for "D2D" and  
your specific product. The white papers are shown under the 'White paper' section.  
HP D2D and HP ProLiant  
The information in the appropriate ProLiant Maintenance and Service Guide should be the primary  
reference source for hardware issues on the related D2D Backup System. Spare part numbers are  
available in the ProLiant guides. This guide contains only information that is not included in the  
ProLiant documentation.  
Table 1 Identifying the correct server guide  
HP D2D Backup System  
HP ProLiant server  
G2 products  
HP D2D4324/4312 G2 Backup System  
HP D2D4106/4112 G2 Backup System  
HP D2D2502/2504 G2 Backup System  
G1 products  
HP ProLiant DL370 G6 server  
HP ProLiant DL180se G6 server  
HP ProLiant DL160se G6 server  
HP D2D4112 G1 Backup System  
HP D2D4004/4009 G1 Backup Systems  
HP D2D2502/2503/2504 G1 Backup Systems  
HP ProLiant DL185 G5 server  
HP ProLiant DL185 G5 server  
HP ProLiant DL165 G5 server  
Performance best practices  
5
     
NOTE: The software and, in some cases, the BIOS are unique to the HP D2D Backup System; it  
does not use the same software (nor, in some cases, BIOS) as the ProLiant server.  
There are a number of ways of accessing the ProLiant documentation on the HP web. A quick  
method is to:  
2. Search on the ProLiant server name, as shown in Table 1.  
How do I tell whether I have a G1 or G2 product?  
In later revisions of D2D software, the Summary Page of the Web Management Interface will tell  
you the Type of product".  
The product model number also identifies whether it is a G1 or a G2 product. This number can  
be found on the product label (you may need to remove the product from the rack to locate the  
label).  
Table 2 Identifying G1 and G2 products from the product model number  
HP D2D Backup System  
Model  
G1 or G2  
G2  
HP D2D4324 Backup System  
HP D2D4312 Backup System  
HP D2D4106i Backup System  
HP D2D4106fc Backup System  
HP D2D4112 Backup System  
HP D2D4112 Backup System  
HP D2D2502i Backup System  
HP D2D2504i Backup System  
HP D2D2502i Backup Systems  
HP D2D2503i Backup Systems  
HP D2D2504i Backup Systems  
HP D2D4004i Backup Systems  
HP D2D4004fc Backup Systems  
HP D2D4009i Backup Systems  
HP D2D4009fc Backup Systems  
EH985A  
EH983A  
EH996A  
EH998A  
EH993B  
EH993A  
EJ001B  
G2  
G2  
G2  
G2  
G1  
G2  
EJ002B  
EJ001A  
EH945A  
EJ002A  
EH938A  
EH941A  
EH939A  
EH942A  
G2  
G1  
G1  
G1  
G1  
G1  
G1  
G1  
NOTE: The Smart Buy versions of the HP D2D2500 series Backup System are all G1 products.  
NOTE: There is a separate document for Gen2E products that were introduced after March  
2012. This document is called: HP StoreOnce D2D Backup System maintenance and service guide  
Addendum for Gen2E models.  
6
Introduction  
   
Using the ProLiant Guide with HP D2D4324 G2 models  
When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific  
information:  
The CPU is Intel Xeon W5680 (Kit part number 601315-B21 includes Heatsink) – there are  
two per system.  
The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of  
the other disks fails, the online spare disk immediately takes its place.  
The system comes with four RAID controller cards — the HP Smart Array P410i (integrated  
into the Motherboard and with FBWC) and three HP Smart Array P812 cards (each with  
1024MB cache module and FBWC). The P812 cards are installed in PCI-e Slots 4, 5 and 6.  
Part numbers for the P812 card are as follows:  
HP Smart Array P812/1024 MB with FBWC Controller: 487204-B21  
FBWC: 534562-B21 (this comprises the 1024 cache, capacitor and cable assembly)  
For more information about the HP Smart Array cards, search on http://www.hp.com/support/  
The configuration of the system memory is 96 GB (12 x 8 GB DIMMs, 6 per processor). The  
part number for each 8 GB DIMM is 500662-B21.  
The system has an HP 8Gb Dual Channel PCI-e to Fibre Channel Host Bus Adapter, part  
number AJ764A.  
The system has either an HP NC550SFP Dual Port 10GbE Server Adapter, part number  
581201-B21, or an HP NC522SFP Dual Port 10GbE Server Adapter, part number  
614203-B21.  
The system has an HP SAS Expander Card, part number 468406-B21, in PCI-e Slot 1.  
Figure 1 Rear view of the HP D2D4324  
1. Power supplies (two)  
5. Fibre Channel card  
6 and 7. RAID cards  
2. iLO2 Management port (do not use for data)  
3. LAN ports 3 (required connection) and 4  
4. 10–Gb Ethernet card with two ports  
8. HP SAS expander card  
HP D2D and HP ProLiant  
7
 
Using the ProLiant Guide with HP D2D4312 G2 models  
When using the HP ProLiant DL370 G6 guide, be aware of the following HP D2D-specific  
information:  
The CPU is Intel Xeon W5580 (Kit part number 495928-B21 includes Heatsink) – there are  
two per system.  
The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of  
the other disks fails, the online spare disk immediately takes its place.  
The system comes with three RAID controller cards — the HP Smart Array P410i (integrated  
into the Motherboard and with BBWC) and two HP Smart Array P411 cards (each with 512MB  
cache module and BBWC). The P411 cards are installed in PCI-e Slots 5 and 6. Part numbers  
for the P411 card are as follows:  
HP Smart Array P411/512 MB with BBWC Controller: 462832-B21  
512 MB memory: 462975-001  
BBWC: 462976-001  
For more information about the HP Smart Array cards, search on http://www.hp.com/support/  
The configuration of the system memory is 96 GB (12 x 8 GB DIMMs, 6 per processor). The  
part number for each 8 GB DIMM is 500662-B21.  
The system has an HP 8Gb Dual Channel PCI-e to Fibre Channel Host Bus Adapter, part  
number AJ764A.  
The system has an HP NC550SFP Dual Port 10GbE Server Adapter, part number 581201-B21.  
The system has an HP SAS Expander Card, part number 468406-B21, in PCI-e Slot 1.  
Figure 2 Rear view of the HP D2D4312  
1. Power supplies (two)  
5. Fibre Channel card  
6. RAID cards  
2. iLO2 Management port (do not use for data)  
3. LAN ports 3 (required connection) and 4  
4. 10–Gb Ethernet card with two ports  
7. HP SAS expander card  
8
Introduction  
 
Using the ProLiant Guide with HP D2D4106/4112 G2 models  
When using the HP ProLiant DL180se G6 guide, be aware of the following HP D2D-specific  
information:  
The CPU is Intel Xeon X5550 (Spare P/N 490070-001) – there are two per system  
The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of  
the other disks fails, the online spare disk immediately takes its place. (The HP D2D4106 has  
12 x 500 GB hard disks; the HP D2D4112 has 12 x 1 TB hard disks.)  
The configuration of the system memory is 72 GB (9 x 8 GB DIMMs; 5 for the first processor,  
4 for the second). The part number for each 8 GB DIMM is 500662-B21.  
The HP D2D is supplied with an HP Smart Array P212/Zero Memory Controller (with 512  
MB and BBWC) pre-installed in one of the full-height PCI-e slots. For more information about  
this card, search on http://www.hp.com/support/manuals. Part numbers are as follows:  
HP Smart Array P212/Zero Memory Controller: 462828-B21  
512MB BBWC -Cache and BBWC: 462967-B21  
512 MB memory: 462975-001  
BBWC: 462976-001  
The system has an HP Dual Channel 4Gb PCIe Fibre Channel Host Bus Adapter, part number  
AE312A, which is installed in a full-height slot  
Figure 3 Rear view of the HP D2D4106/4112 G2  
1. Power supply cable sockets (two)  
2. LAN port 1 (always used for data connection)  
3. LAN port 2  
6. VGA port for system console monitor  
7. USB ports for system console keyboard and mouse  
8. RAID controller  
4. Management LAN port (Do not use for data)  
5. PCI-e slots  
9. Fibre Channel card (HP D2D4106fc/4112)  
Using the ProLiant Guide with HP D2D2502/2504 G2 models  
When using the HP ProLiant DL160se G6 guide, be aware of the following HP D2D-specific  
information:  
The CPU is the Intel Xeon E5520, part number 506013-001. There is one per system.  
The HP D2D has four removable hard disks.  
There is no optical media storage.  
HP D2D and HP ProLiant  
9
   
HP D2D2502 Backup System: The configuration of the system memory is 24 GB (3 x 8 GB  
DIMMs) for the HP D2D2502 Backup System.  
HP D2D2504 Backup System: The configuration of the system memory is 32 GB (4 x 8 GB  
DIMMs).  
The part number for each 8 GB DIMM is 500662-B21.  
The HP D2D is supplied with an HP Smart Array P212 controller (with 512 MB and BBWC)  
pre-installed in one of the full-height PCI-e slots. For more information about this card, search  
on http://www.hp.com/support/manuals. Part numbers are as follows:  
HP Smart Array P212/Zero Memory Controller: 462828-B21  
512MB BBWC -Cache and BBWC: 462967-B21  
512 MB memory: 462975-001  
BBWC: 462976-001  
Figure 4 Rear view of the HP D2D2502/2504 G2  
1. Power supply cable socket  
5. PCIe slots (one full and one low profile)  
6. VGA port for system console monitor  
2. LAN port 1 (always used for data connection)  
3. LAN port 2  
7. USB ports for system console keyboard and mouse  
4. iLO2 Management port (Do not use for data)  
Using the ProLiant Guide with HP D2D4112 G1 models  
When using the HP ProLiant DL185 G5 guide, be aware of the following HP D2D-specific  
information:  
The system components are illustrated in the 12HDD server diagram and the Opteron 2384,  
part number 495643-005, is the only processor that is supported.  
The HP D2D has 12 removable hard disks. The 12th disk is an online spare disk. If one of  
the other disks fails, the online spare disk immediately takes its place.  
There is no optical media storage.  
The configuration of the system memory is 16 GB (8 x 2 GB DIMMs). The part number for  
each 2 GB DIMM is 499276-061.  
10  
Introduction  
 
The HP D2D is supplied with an HP Smart Array P800 controller (with 512 MB and two  
BBWCs) pre-installed in one of the full-height PCI-e slots. For more information about this card,  
search on http://www.hp.com/support/manuals. Part numbers are as follows:  
P800 card: 398647–001  
512 MB memory: 398645–001  
BBWC: 398648–001  
The system has an HP Dual Channel 4Gb PCIe Fibre Channel Host Bus Adapter, part number  
AE312A  
Figure 5 Rear view of the HP D2D4112 G1  
1. Power supply cable sockets (two)  
2. LAN port 1 (always used for data connection)  
3. LAN port 2  
5. PCI-e slots (two full and one low profile)  
6. VGA port for system console monitor  
7. Ports for system console keyboard and mouse  
4. Management LAN port (Do not use for data))  
NOTE: One full PCIe slot has a SmartArray RAID controller card pre-installed. The other full PCIe  
slot is used for the FC card. You must install the Tape Attach card (SAS or SCSI) in the low profile  
slot.  
Using the ProLiant Guide with HP D2D4004 and 4009 G1 models  
When using the HP ProLiant DL185 G5 guide, be aware of the following HP D2D-specific  
information:  
The system components are illustrated in the 12HDD server diagram. Two processors are  
supported - Opteron 2222, part number 451810–001, and Opteron 2384, part number  
495643-005. If you need to replace a processor, please refer to the document EH938-90942  
Replacing processor in HP D2D400x, which can be found on the Manuals page of the HP  
The HP D2D has removable hard disks, either 6 or 12.  
There is no optical media storage.  
The configuration of the system memory is 8 GB (8 x 1 GB DIMMs). The part number for each  
1 GB DIMM is 416356-001.  
HP D2D and HP ProLiant  
11  
 
The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)  
pre-installed in one of the full-height PCI-e slots. For more information about this card, search  
on http://www.hp.com/support/manuals. Part numbers are as follows:  
P400 card: 441823–001  
512 MB memory: 405835–001  
BBWC: 398648–001  
BBWC cable assembly: 409125–001  
The FC model has an HP Dual Channel 4Gb PCIe Fibre Channel Host Bus Adapter, part  
number AE312A  
Figure 6 Rear view of the HP D2D4004/4009  
1. Power supply cable sockets (two)  
2. LAN port 1 (always used for data connection)  
3. LAN port 2  
5. PCIe slots (two full and one low profile)  
6. VGA port for system console monitor  
7. PS/2 ports for system console keyboard and mouse  
4. Management LAN port (Do not connect to this port)  
NOTE: One full PCIe slot has a SmartArray RAID controller card pre-installed. The other full PCIe  
slot is used for the FC card. You must install the Tape Attach card (SAS or SCSI) in the low profile  
slot.  
Using the ProLiant Guide with HP D2D2502 G1 models  
When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific  
information:  
The AMD Opteron 2376 2.3GHz (75W), part number 495643-003, is the only processor  
that is supported.  
The HP D2D has four fixed hard disks.  
There is no optical media storage.  
12  
Introduction  
 
The configuration of the system memory is 8 GB (4 x 2 GB DIMMS PC2-6400). The part  
number for each 2 GB DIMM is 499276-061.  
The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)  
pre-installed. For more information about this card, search on http://www.hp.com/support/  
P400 card: 441823–001  
512 MB memory: 405835–001  
BBWC: 398648–001  
BBWC cable assembly: 409125–001  
Figure 7 Rear view of the HP D2D2502/2503/2504 G1  
1. Power supply cable socket  
5. PCIe slots (one full and one low profile)  
2. LAN port 1 (always used for data connection)  
3. LAN port 2  
6. VGA port for system console monitor  
7. PS/2 ports for system console keyboard and mouse  
4. Management port (Do not use for data)  
Using the ProLiant Guide with HP D2D2503 G1 models  
When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific  
information:  
The Opteron 2218, part number 419480-001, is the only processor that is supported.  
The HP D2D has four fixed hard disks.  
There is no optical media storage.  
The configuration of the system memory is 4 GB (4 x 1 GB DIMMs). The part number for each  
1 GB DIMM is 416356-001.  
The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)  
pre-installed. For more information about this card, search on http://www.hp.com/support/  
P400 card: 441823–001  
512 MB memory: 405835–001  
BBWC: 398648–001  
BBWC cable assembly: 409125–001  
HP D2D and HP ProLiant  
13  
 
Using the ProLiant Guide with HP D2D2504 G1 models  
When using the HP ProLiant DL165 G5 guide, be aware of the following HP D2D-specific  
information:  
The AMD Opteron 2384 2.7GHz (75W), part number 495643-005, is the only processor  
that is supported.  
The HP D2D has four removable hard disks.  
There is no optical media storage.  
The configuration of the system memory is 8 GB (4 x 2 GB DIMMS PC2-6400). The part  
number for each 2 GB DIMM is 499276-061.  
The HP D2D is supplied with an HP Smart Array P400 controller (with 512 MB and BBWC)  
pre-installed. For more information about this card, search on http://www.hp.com/support/  
P400 card: 441823–001  
512 MB memory: 405835–001  
BBWC: 398648–001  
BBWC cable assembly: 409125–001  
POST messages and troubleshooting  
The HP D2D Web Management Interface is the primary source of troubleshooting information.  
However, it is not able to capture power-on self-test hardware-related issues. Always refer to the  
appropriate Maintenance and Service Guide for Power-On Self-Test (POST) information. To view  
POST messages you will need a system console attached to the HP D2D. Please see the HP D2D  
Backup System User Guide for more information about connecting and using the system console.  
Tasks that are unique to the HP D2D  
The following tasks are described in this guide:  
How to replace the flash memory module  
How to replace the motherboard  
How to replace the HP Smart Array RAID controller  
Software upgrades  
The Web Management Interface is used to upgrade software and also has a link to the HP Support  
website from where the software must be downloaded. Language Pack upgrades are also available  
to ensure all updates to screen messages and help text are displayed correctly in all languages.  
For more information about the upgrade process and how to use the Web Management Interface,  
please refer to the Software (Administration) section of the Web Management Interface chapter  
in the HP D2D Backup System User Guide. See also Related documentation (page 42).  
14  
Introduction  
       
2 The flash memory module  
Overview  
The flash memory module is required to boot up the HP D2D Backup System.  
With HP D2D4324/4312 Backup Systems, this consists of a USB flash stick that plugs into  
the system board.  
With all other HP D2D Backup Systems, this consists of a USB flash stick and cable.  
There are different memory sticks for G2 and G1 products. Make sure you are using the  
Part number  
Each software revision has its own part number. Please refer to http://www.hp.com or contact  
HP Support to find out which part number is required.  
Identifying a flash memory module failure  
Symptoms of problems with the memory module are:  
The system hangs  
Hosts cannot connect to the HP D2D Backup System via the Web Management Interface  
Troubleshooting procedure  
1. If it is not already connected, connect the system console to the HP D2D Backup System.  
2. Power cycle the HP D2D Backup System.  
3. The HP D2D will attempt to boot from the flash memory module. The flash memory module is  
at fault, if the reboot fails with the following message: “Cannot find any bootable media” or  
if the system fails to boot completely or if it attempts to PXE boot.  
4. Power off the system, remove the cover and check the cabling on the flash memory module.  
If this does not remedy the problem, replace the flash memory module.  
Replacing the memory module, G2 HP D2D Backup Systems only  
NOTE: The memory module for the HP D2D4324 and HP D2D4312 model consists of a USB  
flash stick. The memory module for the other G2 models consists of a flash stick with cable. It is  
normally sufficient to replace only the USB stick, leaving the existing cable in place.  
See the next section, if you are replacing the memory model in a G1 product.  
1. Power off the system and remove the cover from the HP D2D, as described in the appropriate  
HP ProLiant Maintenance and Service guide. Locate the memory module (labeled 1 on the  
diagrams below).  
2. Pull the failed memory module out of the USB connector (1) and simply plug in the replacement  
module.  
3. HP D2D4112/4106 and HP D2D2502/2504 models only: If you need to replace the cable  
as well, first unscrew the bracket (2) holding the USB connector and then disconnect the cable  
from the motherboard (3). Replace the whole cable and tighten the screw on the bracket.  
Make sure both ends of the cable are connected securely.  
NOTE: The memory module for the HP D2D4324/4312 model does not have a cable.  
Overview  
15  
           
4. Be sure to update the HP D2D software to the latest version. This is done from the Web  
Management Interface (Settings/Software page), as described in the HP StoreOnce D2D  
Backup System User Guide.  
IMPORTANT: If your replacement flash stick is at a lower revision than the one it replaces,  
you may experience a message of “Devices Starting” or “Initialising". This message will also  
occur, if the D2D Backup System did not shutdown correctly. In this case, please wait a  
minimum of 12 hours before updating software.  
Figure 8 HP D2D4324 and D2D4312 G2 Series flash memory module  
Figure 9 HP D2D4106 or HP D2D4112 G2 flash memory module  
16  
The flash memory module  
Figure 10 HP D2D2502 and HP D2D2504 G2 Series flash memory module  
1
2
3
location of the memory module and USB connector  
screw and bracket securing USB cable connector (not HP D2D4324/4312)  
cable and connector to the motherboard (not HP D2D4324/4312)  
Replacing the memory module, G1 HP D2D Backup Systems  
NOTE:  
It is normally sufficient to replace the USB stick, leaving the existing cable in place.  
See the previous section, if you are replacing the memory model in a G2 product.  
1. Power off and remove the cover from the HP D2D, as described in the appropriate HP ProLiant  
Maintenance and Service guide, and locate the memory module (labeled 4 on the diagram).  
2. Pull the failed memory module out of the USB connector (1) and simply plug in the replacement  
module.  
3. If you need to replace the cable as well, first unscrew the bracket (2) holding the USB connector  
and then disconnect the cable from the motherboard (3). Replace the whole cable and tighten  
the screw on the bracket. Make sure both ends of the cable are connected securely.  
4. Be sure to update the HP D2D software to the latest version. This is done from the Web  
Management Interface (Settings/Software page), as described in the HP StoreOnce D2D  
Backup System User Guide.  
IMPORTANT: If your replacement flash stick is at a lower revision than the one it replaces,  
you may experience a message of “Devices Starting” or “Initialising". This message will also  
occur, if the D2D Backup System did not shutdown correctly. In this case, please wait a  
minimum of 12 hours before updating software.  
Replacing the memory module, G1 HP D2D Backup Systems  
17  
 
Figure 11 HP D2D 4112, HP D2D4004 or HP D2D4009 G1 flash memory module  
Figure 12 HP D2D2500 G1 Series flash memory module  
1
2
3
4
cable and USB connector to the memory module  
screw and bracket securing USB cable connector  
cable and connector to the motherboard  
flash memory module  
18  
The flash memory module  
3 Replacing the system motherboard  
For all products, G1 and G2, refer to the appropriate Maintenance and Server Guide for detailed  
instructions on replacing the motherboard. This chapter describes the following tasks that are  
specific to HP D2D Backup Systems:  
Set the J27 jumper on HP D2D4106/4112 G2 and HP D2D2502/2504 G2 products.  
Update BIOS IDs on all products.  
Reinstate iLO2 licences on all G2 products  
Reinstate the RAID 6 license for the integral RAID controller on HP D2D4324/4312 products  
IMPORTANT: When replacing the motherboard (or individual cards) be sure to always replace  
cards into the same slot from which they were removed. See also the rear view drawings in Chapter  
1.  
Motherboard part numbers  
HP D2D4324/4312 G2 Backup Systems: The motherboard for the HP D2D4324/4312  
Backup System is the standard DL370 G6 motherboard. Please refer to DL370 G6 Maintenance  
and Service Guide for details of how to replace it.  
IMPORTANT: Please ensure that the system maintenance switch SW1, S3 setting is set to  
ON - to ensure that the motherboard is seen as a DL370 and not an ML370.  
HP D2D4106/4112 G2 and HP D2D2502/2504 G2 Backup Systems: The motherboard for  
both the HP D2D4106/4112 Backup System and the HP D2D2502/2504 Backup System is  
part number: 583724-001.  
All G1 HP D2D Backup Systems: The motherboard for all G1 products is the standard  
motherboard.  
Before replacing the motherboard— a note about licenses  
iLO2 licenses  
All G2 products are shipped with paper copies of the iLO2 licenses. If you no longer have these  
licenses and the board is still working for the iLO2 GUI connection via its management Ethernet  
port, make a note of the license before you remove the motherboard. (If it is not working, contact  
HP Support.)  
1. Log on to the iLO2 GUI.  
2. Select the Administration Tab.  
3. Select Licensing and make a note of the License Key.  
NOTE: G1 products do not support iLO2.  
SAAP licence (HP D2D4324 and D2D4312)  
The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate  
the SAAP license, if you replace the motherboard on an HP D2D4324 or D2D4312 product,  
Motherboard part numbers  
19  
         
because it has an integral P410i card. If you do not, the system will experience one of the following  
symptoms :  
Very slow product performance (Running as RAID5 access to the disks, if the arrays had not  
failed themselves)  
Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from  
scratch)  
The units are shipped with paper copies of the SAAP license. If you no longer have this license  
and the board is still working, make a note of the license before you replace the motherboard.  
1. Reboot the system.  
2. During the POST screen, when advised, hit any key to see further messages.  
3. Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST  
messages.  
4. Select the Manage Licenses option in the Smart Array menu, and then select View Licenses.  
5. Make a note of the licence key reported. This key is unique to the system and can be used  
for any replacement Smart Array card (or HP D2D4312 motherboard).  
J27 settings (HP D2D4106/4112 G2 and HP D2D2502/2504 G2)  
NOTE: This section is not relevant for HP D2D4324/4312 models.  
The following diagram shows the location of the J27 jumper on the motherboard.  
Figure 13 Location of the J27 jumper  
1
J27 jumper  
When replacing the motherboard on HP D2D4106/4112 G2 models or on HP D2D2502/2504  
G2 models, set the jumper as follows.  
20 Replacing the system motherboard  
 
Table 3 J27 jumper settings  
D2D Backup System  
HP D2D4106/4112 G2:  
Remove all jumpers  
HP D2D2502/2504 G2:  
Jumper should be set on pins 1 and 2  
After replacing the motherboard  
G2 products  
For all G2 products you must:  
1. Install the latest BIOS revision from the relevant product site. All BIOS revisions can be found  
at http://www.hp.com/support/downloads (under Storage — Disk Storage Systems — Disk  
to disk Backup — HP D2D Backup Systems).  
2. Reboot the system. During the system BIOS boot process, when the prompt to Press F9 is  
visible, press the F9 key to enter the RBSU (ROM-based Setup Utility) or BIOS Setup. This is  
so that you can change.  
3. Change the Performance options, as shown in the following table.  
NOTE: Unless noted otherwise, the settings apply to all G2 products.  
Table 4 RBSU settings  
RBSU setting  
Sub-setting  
Sub-sub-setting  
Current  
Change to...  
Advanced Options  
Advanced  
Memory Speed with 1066 MHz  
1333 MHz Maximum  
Performance Tuning 2 DIMMs per  
Maximum  
Options  
Channel  
Service Options  
Product Id (ignore  
warning displayed)  
M/B default  
Appropriate Product  
ID for G2 shown in  
table below  
Advanced Options  
(HP D2D4324/4312  
only)  
Thermal Configuration  
Optimal Cooling  
Increased Cooling  
Power Management HP Power Profile  
Options  
Balanced Power and Maximum  
Performance  
Performance  
HP Power Regulator  
HP Dynamic Power  
Savings Mode  
HP Static High  
Performance Mode  
4. Change the BIOS ID, as shown in the following table.  
Table 5 BIOS IDs for G2 products  
Model  
BIOS ID number  
596141-B21  
D2D2502i G2  
After replacing the motherboard  
21  
   
Table 5 BIOS IDs for G2 products (continued)  
D2D2504i G2  
D2D4106i G2  
D2D4106fc G2  
D2D4112 G2  
D2D4312 G2  
D2D4324 G2  
596142-B21  
595249-B21  
595882-B21  
595248-B21  
581971-B21  
635236-B21  
5. Exit RBSU and add the iLO2 license.  
a. Log on to the iLO2 GUI.  
b. Select the Administration Tab.  
c. Select Licensing and enter the recorded licence key in the section marked Enter License  
Activation Key.  
6. HP D2D4324/4312 only: Add the SAAP license for the integral P410i RAID card.  
a. Reboot the system.  
b. During the POST screen, when advised, hit any key to see further messages.  
c. Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST  
messages.  
d. Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses.  
e. Enter the licence key previously noted.  
G1 products  
All G1 products require a BIOS ID, but there are no other settings (or licenses). There is a special  
utility that allows you to edit the BIOS ID. It is called Setsys Utility for HP D2D Backup Systems (for  
USB Key-Media).  
1. Download Setsys Utility for HP D2D Backup Systems (for USB Key-Media) from the relevant  
product site at http://www.hp.com/support/downloads (under Storage — Disk Storage  
Systems — Disk to disk Backup — HP D2D Backup Systems).  
2. Follow the instructions in the Release Notes to run the utility and change the BIOS ID, as shown  
in the following table.  
Table 6 BIOS IDs for G1 products  
Model  
BIOS ID number  
539194-B21  
482301-B21  
539195-B21  
482302–B21  
482303-B21  
512768-B21  
D2D2502i G1 (and Smart Buy)  
D2D2503i (and Smart Buy)  
D2D2504i G1 (and Smart Buy)  
D2D4004i and D2D4009i  
D2D4004fc and D2D4009fc  
D2D4112 G1  
22 Replacing the system motherboard  
 
4 Battery/Flash Backed Write Cache (BBWC or FBWC)  
module failures  
Part numbers  
Part numbers for a replacement cache modules are as follows:  
G1 products: BBWC = 398648–001  
G2 products apart from HP D2D4324: BBWC = 462976–001  
HP D2D4324 G2: FBWC = 534562-B21  
If replacing this module does not resolve the problem, it may be necessary to replace the RAID  
controller card. See the appropriate chapter for your RAID card for more information about  
replacement procedures and part numbers.  
Identifying the battery/flash capacitor module failure  
Module failures are reported in the Log and, if you have email alerts set up, you will be notified  
of any failure. The following example illustrates an alert for a failed RAID battery:  
******************************************************************************  
This is a system generated message from your HP StoreOnce D2D Backup System  
Email Notification From AB4032  
6-Jun-2008 8:08:15 : The RAID battery backup has failed  
For further information please browse to  
Please do not reply to this email.  
******************************************************************************  
HP D2D4324, D2D4312, D2D4106 and D2D4112  
The status of the cache module is also reported on the Summary and Storage-RAID pages of the  
Web Management Interface.  
The HP D2D4112 (G2) and the HP D2D4106 have one battery only. (The HP D2D4112 G1 has  
two batteries, both on the one controller.)  
The HP D2D4324 has four flash capacitor modules and the HP D2D4312 has three batteries; one  
for each RAID card. The Summary page shows that there is a flash capacitor module or RAID  
battery failure, but does not identify the card to which it belongs. Look at the Storage-RAID page  
to identify the card. The P410i card is identified as internal; the three P812 (HP D2D4324) and  
two P411 (HP D2D4312) cards are identified by their slot location.  
Figure 14 Example HP D2D4312 Summary page showing battery failure  
Part numbers 23  
       
Figure 15 Example HP D2D4312 Storage—RAID page showing battery failure  
HP D2D4004,/4009 and D2D2502/3/4 G1 and G2  
The status of the battery is reported on the Summary and Status-RAID pages of the Web Management  
Interface.  
Figure 16 Summary page showing a failed RAID battery  
Figure 17 RAID page showing a failed RAID battery (HP D2D2502/2504)  
Replacing the battery/flash capacitor module  
Battery/flash capacitor module location  
HP D2D4324  
There are four FBWC (flash backed write cache) modules, one for each Smart Array Controller.  
Each FBWC has a capacitor pack to ensure cache contents are maintained after a loss of power.  
Each P812 controller has an integral capacitor pack, whilst the P410i controller’s capacitor pack  
is located in the holder in the centre of the HP D2D4324 Backup System. Each FBWC module has  
two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache  
module to facilitate status viewing. See the HP Smart Array Controllers for HP ProLiant Servers User  
Guide for more information.  
24 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures  
       
Figure 18 FBWC module LEDs  
HP D2D4312  
There are three BBWC batteries, one for each Smart Array controller (P410i and two P411  
controllers), and they are located in the holder in the center of the HP D2D4312 Backup System.  
See the HP Smart Array Controllers for HP ProLiant Servers User Guide for more information.  
NOTE: Follow the cable back to identify to which card the battery belongs.  
Figure 19 Battery pack LEDs  
HP D2D4106/4112 G2  
The P212 card has only one BBWC, but it may be located in either of the locations shown on the  
following diagram. Always replace the BBWC in the same location from which you removed it.  
Replacing the battery/flash capacitor module 25  
   
Figure 20 BBWC battery and P212 card, HP D2D4106/4112 G2  
HP D2D2502/2504 G2  
The P212 card has one BBWC.  
Figure 21 BBWC battery and P212 card, HP D2D2502/2504 G2  
HP D2D4004/4009 and HP D2D2502/3/4 G1  
The P400 card has one BBWC.  
26 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures  
   
Figure 22 BBWC battery and P400 card  
1
2
BBWC  
cable that connects the BBWC to the P400 controller  
HP D2D4112 G1  
The P800 RAID controller is fitted with two batteries. The two BBWCs are aligned as a single unit  
in the battery clip.  
IMPORTANT: Refer to the HP Smart Arrays for HP ProLiant Servers User Guide for the latest,  
detailed instructions on replacing a P800 cache battery and carefully follow the Caution and  
Warning advice.  
Figure 23 BBWC battery and P800 card  
1
BBWCs  
Procedure  
1. Remove the cover from the HP D2D Backup System, as described in the appropriate HP ProLiant  
Maintenance and Service guide, and locate the battery (see previous section).  
2. Look at the LEDs on the battery. If LED 3 is steady, the battery must be replaced. It may also  
need replacing if it is blinking amber and there is no activity on LED 4.  
Replacing the battery/flash capacitor module 27  
   
Figure 24 Location of LEDS on the BBWC  
NOTE: For a detailed description of the LEDs, refer to the “HP Smart Arrays for HP ProLiant  
Servers user guide.  
3. Follow the instructions in the “HP Smart Arrays for HP ProLiant Servers user guide” to remove  
and dispose of the old battery and to replace it with the new one.  
4. Replace the cover and power up the HP D2D. Check the status of the battery on the Summary  
page. If the system does not power up, the associated RAID card may need replacing.  
28 Battery/Flash Backed Write Cache (BBWC or FBWC) module failures  
5 The HP SmartArray P410i and P812/P411 RAID  
controllers and HP SAS expander card (HP D2D4324  
and 4312)  
Overview  
HP D2D4324  
The HP D2D4324 has four RAID controllers.  
The P410i RAID controller is integral to the DL370G6 motherboard and is used to control the  
12 hard disk drives internal to the HP D2D4324 via the HP SAS Expander card in slot 1. The  
RAID controller is fitted with I GB RAM and one FBWC (flash backed write cache).  
The three P812 cards are used to connect the external storage shelves to the HP D2D4324  
and are located in PCI-e slots 4, 5 and 6. Each card is fitted with 1024 MB RAM and one  
FBWC (flash backed write cache).  
NOTE: If you replace a motherboard with integral P410i card, you must add the RAID 6 license  
for the card, as described in the relevant sections below.  
Figure 25 HP D2D4324, location of the P812 controller and HP SAS expander card  
1 P812 RAID controllers  
2 HP SAS expander card  
WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety  
information and user documentation provided with the server and RAID controllers before attempting  
the installation.  
HP D2D4312  
The HP D2D4312 has three RAID controllers.  
The P410i RAID controller is integral to the DL370G6 motherboard and is used to control the  
12 hard disk drives internal to the HP D2D4312 via the HP SAS Expander card in slot 1. The  
RAID controller is fitted with 512 MB RAM and one BBWC (battery backed write cache).  
The two P411 cards are used to connect the external storage shelves to the D2D 4312 and  
are located in PCI-e slots 5 and 6. Each card is fitted with 512 MB RAM and one BBWC  
(battery backed write cache).  
NOTE: If you replace a motherboard with integral P410i card, or a P411 card, you must add  
the RAID 6 license for the card, as described in the relevant sections below.  
Overview 29  
       
Figure 26 HP D2D4312, location of the P411 controller and HP SAS expander card  
1 and 2 P411 RAID controllers  
3 HP SAS expander card  
WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety  
information and user documentation provided with the server and RAID controllers before attempting  
the installation.  
Part numbers  
The P410i card is integral to the motherboard, which is the standard motherboard.  
The required part for the P812 card is: HP Smart Array P812/1024 MB with FBWC Controller:  
487204-B21  
The required part for the P411 card is: HP Smart Array P411/512 MB with BBWC Controller:  
462832-B21  
Identifying a RAID contoller failure  
RAID card failures are reported in the Log and in email alerts, if you have set them up. For example:  
cache module failure.  
You can identify which card has failed by looking at the Storage-RAID pages of the Web  
Management Interface. The P410i card is identified as “internal”; the P812 or P411 cards are  
identified by their slot number in the Controllers section. Any issues with logical units on this page  
also indicate a problem.  
If the HP SAS expander card is at fault, disks will not be visible on the Storage-Shelves tab  
NOTE: If RAID fails and the HP D2D Backup System is still functioning, you can also get  
information, including license keys, by generating a Support ticket (from the Administration-Support  
web page).  
Before replacing a RAID controller — a note about licenses  
The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate  
the SAAP license, if you replace the motherboard/P410i on the HP D2D4324 or HP D2D4312  
products or if you replace one of the P411 cards on an HP D2D4312 product. (You do not need  
to reinstate the license, if you replace one of the P812 cards on an HP D2D4324 product.)  
If you do not reinstate the license, the system will experience one of the following symptoms :  
Very slow product performance (Running as RAID 5 access to the disks, if the arrays had not  
failed themselves)  
Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from  
scratch)  
NOTE: It is not necessary to reinstate the license with the P812 card.  
30 The HP SmartArray P410i and P812/P411 RAID controllers and HP SAS expander card (HP D2D4324 and 4312)  
     
The units are shipped with paper copies of the SAAP license. If you no longer have this license  
and the board is still working, make a note of the license before you replace the motherboard. If  
it is not working, contact HP Support.  
1. Reboot the system.  
2. During the POST screen, when advised, hit any key to see further messages.  
3. Enter the Smart Array POST ORCA utility by pressing [F8] when advised during the POST  
messages.  
4. Select the Manage Licenses option in the Smart Array menu, and then select View Licenses.  
5. Make a note of the licence key reported. This key is unique to the system and can be used  
for any replacement Smart Array card (or HP D2D4312 motherboard).  
P410i controller failure (HP D2D4324 and D2D4312)  
If the P410i card fails, you must replace the motherboard.  
IMPORTANT: When replacing the motherboard/P410i controller be sure to always replace cards  
into the same slot from which they were removed. See also the rear view drawings in Chapter 1.  
Make sure the card is connected to its cache module. (Follow the cables back to identify to which  
card each battery is connected.)  
Replace the P410i card as described in the appropriate Maintenance and Service guide and then  
reinstate the SAAP license.  
1. Reboot the system.  
2. During the POST screen, when advised, hit any key to see further messages.  
3. Enter the Smart Array POST ORCA utility by pressing [F8] when details for the P410i card  
are displayed.  
4. Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses.  
5. Enter the licence key previously noted.  
P411 controller failure (HP D2D4312)  
IMPORTANT: When replacing the P411 controller be sure to always replace cards into the same  
slot from which they were removed. See also the rear view drawings in Chapter 1. Make sure the  
card is connected to the BBWC. (Follow the cables back to identify to which card each battery is  
connected.)  
1. Power off the HP D2D Backup System. Remove the cover from the HP D2D, as described in  
the appropriate HP ProLiant Maintenance and Service guide, and locate the P411 controllers  
in PCI-e slots 5 and 6.  
NOTE: The LEDs on the P411 controller card provide diagnostic information when the unit  
is powered on. For a detailed description of these LEDs, refer to the “HP Smart Arrays for HP  
ProLiant Servers user guide.  
2. Unclip the blue PCIe card retaining latch and remove the PCIe card.  
3. Install the new P411 card and check that it is seated properly. Close the blue PCIe card  
retaining latch.  
4. Replace the cover, as described in the appropriate HP ProLiant Maintenance and Service  
guide, and power on the HP D2D Backup System.  
P410i controller failure (HP D2D4324 and D2D4312)  
31  
   
5. Install the SAAP license.  
a. Reboot the system.  
b. During the POST screen, when advised, hit any key to see further messages.  
c. Enter the Smart Array POST ORCA utility by pressing [F8] when details for the P411 card  
are displayed during the POST messages.  
d. Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses.  
e. Enter the licence key previously noted.  
P812 controller failure (HP D2D4324)  
IMPORTANT: When replacing the P812 controller be sure to always replace cards into the same  
slot from which they were removed. See also the rear view drawings in Chapter 1. The FBWC is  
an integral part of the card.  
1. Power off the HP D2D Backup System. Remove the cover from the HP D2D, as described in  
the appropriate HP ProLiant Maintenance and Service guide, and locate the P812 controllers  
in PCI-e slots 4, 5 and 6.  
NOTE: The LEDs on the P812 controller card provide diagnostic information when the unit  
is powered on. For a detailed description of these LEDs, refer to the “HP Smart Arrays for HP  
ProLiant Servers user guide.  
2. Unclip the blue PCIe card retaining latch and remove the PCIe card.  
3. Install the new P812 card and check that it is seated properly. Close the blue PCIe card  
retaining latch.  
4. Replace the cover, as described in the appropriate HP ProLiant Maintenance and Service  
guide, and power on the HP D2D Backup System.  
HP SAS expander card (HP D2D4324 and D2D4312)  
If no disks are showing on the Storage-Shelves page of the D2D Web Management Interface, there  
may be a problem with the HP SAS expander card.  
The part number for a replacement card is: 468405–001. It must be installed in PCI-e slot 1.  
Mini-SAS cables (part numbers 493228–005 and 493228–006) connect the expander card to  
the hard disk drive backplane, as described in the following table. SAS cables are also connected  
from the motherboard to the SAS expander card  
NOTE: Tuck the mini-SAS cables to be routed to the backplane into the side of the chassis. Loop  
the SAS cables to connect to the motherboard in the void.  
Table 7 Cabling to HP SAS expander card (HP D2D4312)  
Connect  
From.  
To  
1
493228–006 mini-SAS cable  
Port 2C on SAS expander card  
Bottom right HDD backplane  
connector  
2
3
493228–006 mini-SAS cable  
493228–005 mini-SAS cable  
Port 3C on SAS expander card  
Port 4C on SAS expander card  
Top right HDD backplane connector  
Bottom left HDD backplane  
connector  
4
5
493228–005 mini-SAS cable  
SAS cable  
Port 5C on SAS expander card  
Top left HDD backplane connector  
Port 8C on the SAS expander card  
Connector A (left) on the  
motherboard  
6
SAS cable  
Connector B (right) on the  
motherboard  
Port 9C on the SAS expander card  
32 The HP SmartArray P410i and P812/P411 RAID controllers and HP SAS expander card (HP D2D4324 and 4312)  
   
Figure 27 Cabling showing the SAS expander card  
Figure 28 Cabling showing the backplanes  
HP SAS expander card (HP D2D4324 and D2D4312) 33  
6 The HP SmartArray P212 RAID controller (HP D2D2502  
G2, 2504 G2, 4106 G2, 4112 G2)  
Overview  
The following G2 HP D2D Backup Systems use the HP SmartArray P212 RAID controller fitted with  
512 MB RAM and BBWC (battery backed write cache).  
HP D2D2502 G2  
HP D2D2504 G2  
HP D2D4106 G2  
HP D2D4112 G2  
NOTE: If you replace a P212 card in an HP D2D4106/4112, you must also add the RAID 6  
license for the new card, as described in the relevant sections below.  
Figure 29 HP D2D4106/4112 G2 models, location of the P212 controller  
1 RAID controller  
Figure 30 HP D2D2502/2504 G2 models, location of the P212 controller  
1 RAID controller  
WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety  
information and user documentation provided with the server and P212 controller before attempting  
the installation.  
Part numbers  
The required parts are:  
HP Smart Array P212/Zero Memory Controller, part number 462828-B21  
512 MB BBWC -Cache and BBWC, part number 462967-B21  
Identifying a RAID contoller failure  
NOTE: There are eight LEDs on the P212 controller card that provide diagnostic information  
when the unit is powered on. For a detailed description of these LEDs, refer to the “HP Smart Arrays  
for HP ProLiant Servers user guide.  
34 The HP SmartArray P212 RAID controller (HP D2D2502 G2, 2504 G2, 4106 G2, 4112 G2)  
       
P212 card failures are likely to occur only during power down or power up. Failure means that  
the P212 card is unable to mount the RAID array. Status messages on the Web Management  
Interface will advise that:  
Summary page: RAID catastrophically failed  
Storage—RAID page (HP D2D4106/4112): RAID device is not available. Any  
issues with logical units on this page also indicate a problem.  
RAID page (HP D2D2502/2504): RAID device is not available  
RAID card failures are also reported in the Log and in email alerts, if you have set them up. For  
example: cache module failure.  
NOTE: If RAID fails and the HP D2D Backup System is still functioning, you can also get  
information, including license keys, by generating a Support ticket (from the Administration-Support  
web page).  
Before replacing a RAID controller — a note about licenses  
NOTE: HP D2D2502/2504 G2 products do not require the SAAP license, since they operate  
in RAID 5 mode.  
The Smart Array Advanced Pack (SAAP) is required to enable RAID 6 support. You must reinstate  
the SAAP license, if you replace the P212 cards on an HP D2D4106/4112 G2 product. If you  
do not, the system will experience one of the following symptoms :  
Very slow product performance (Running as RAID 5 access to the disks, if the arrays had not  
failed themselves)  
Refusal to create the storage (if the storage arrays have failed and need to be rebuilt from  
scratch)  
The units are shipped with paper copies of the SAAP license. If you no longer have this license  
and the board is still working, make a note of the license before you replace the faulty SmartArray  
card. If it is not working, contact HP Support.  
1. Reboot the system.  
2. During the POST screen, when advised, hit any key to see further messages.  
3. Enter the Smart Array POST ORCA utility by pressing [F8] when the details for the RAID  
controller are displayed during the POST messages.  
4. Select the Manage Licenses option in the Smart Array menu, and then select View Licenses.  
5. Make a note of the licence key reported. This key is unique to the system and can be used  
for any replacement Smart Array card.  
Replacing the HP Smart Array P212 controller  
IMPORTANT: When replacing the P212 controller be sure to always replace the card into the  
same full-height slot from which it was removed. Make sure the card is connected to the BBWC.  
1. Check first that the P212 controller is seated properly and the cable to the BBWC is secure.  
2. Make sure the HP D2D is powered off and, observing the safety and antistatic procedures  
documented in the HP ProLiant and HP Smart Arrays for HP ProLiant Servers user guides,  
remove the cover and PCI cage from the HP D2D and disconnect the failed card from the  
cable. Replace it with the new card (1) and secure it to the bracket (2).  
Before replacing a RAID controller — a note about licenses 35  
   
Figure 31 Inserting a P212 card into an HP D2D4106/4112  
Figure 32 Inserting a P212 card into an HP D2D2502/2504  
3. Reconnect the card to the existing BBWC cable. (If preferred, replace the BBWC cable with  
the one supplied with the replacement card.)  
4. Check that the P212 controller is seated properly and the cable to the BBWC is secure.  
5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance  
and Service guide, and power on the HP D2D Backup System.  
6. HP D2D4106/4112 Backup Systems only: Reinstate the SAAP license.  
a. Reboot the system.  
b. During the POST screen, when advised, hit any key to see further messages.  
c. Enter the Smart Array POST ORCA utility by pressing [F8] when details for the P212 card  
are displayed during the POST messages.  
d. Select the Manage Licenses option in the Smart Array menu, and then select Install Licenses.  
e. Enter the licence key previously noted.  
36 The HP SmartArray P212 RAID controller (HP D2D2502 G2, 2504 G2, 4106 G2, 4112 G2)  
7 The HP SmartArray P400 RAID controller  
(D2D4004/4009/2500 G1)  
Overview  
The following HP D2D Backup Systems use the HP SmartArray P400 RAID controller fitted with  
512 MB RAM and one BBWC (battery backed write cache).  
HP StoreOnce D2D4004 and D2D4009 G1  
HP StoreOnce D2D2500 series (HP D2D2502/3/4) G1  
IMPORTANT: The HP D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller  
and has two RAID batteries. It is described in The HP SmartArray P800 RAID Controller (page 40).  
Figure 33 HP D2D4004 and HP D2D4009, location of the P400 controller  
1 RAID controller  
2 optional Tape Attach SAS or SCSI card  
3 Fibre Channel card (if fitted)  
Figure 34 HP D2D2500 series, location of the RAID controller  
1 RAID controller  
2 optional Tape Attach SAS or SCSI card  
WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety  
information and user documentation provided with the server and P400 controller before attempting  
the installation.  
Part numbers  
The component parts have the following part numbers:  
P400 card: 441823–001  
512 MB memory: 405835–001  
BBWC: 398648–001  
BBWC cable assembly: 409125–001  
Overview  
37  
     
P400 controller failure  
Identifying a P400 card failure  
P400 card failures are likely to occur only during power down or power up. Failure means that  
the P400 card is unable to mount the RAID array. Status messages on the Web Management  
Interface will advise that:  
Summary page: RAID catastrophically failed  
RAID page: RAID device is not available  
Replacing the HP Smart Array P400 controller  
Replacement cards are supplied with a cable to connect the P400 controller to the BBWC, but this  
cable is too short for use in the HP D2D. It is normally sufficient to replace the P400 controller  
and/or battery, leaving the existing cable that connects the card to the BBWC in place. If the  
existing cable is damaged (for example, bent pins), you must order a separate replacement cable.  
1. Power off the HP D2D backup System. Remove the cover and PCI cage from the HP D2D, as  
described in the appropriate HP ProLiant Maintenance and Service guide, and locate the  
P400 controller.  
2. Check that the P400 controller is seated properly and the cable to the BBWC is secure.  
NOTE: There are eight LEDs on the P400 controller card that provide diagnostic information  
when the unit is powered on. For a detailed description of these LEDs, refer to the “HP Smart  
Arrays for HP ProLiant Servers user guide.  
Figure 35 Location of LEDs on the P400 controller card  
3. Make sure the HP D2D is powered off and, observing the safety and antistatic procedures  
documented in the HP ProLiant and HP Smart Arrays for HP ProLiant Servers user guides,  
disconnect the failed card from the cable. Replace it with the new card (1) and secure it to  
the bracket (2).  
38 The HP SmartArray P400 RAID controller (D2D4004/4009/2500 G1)  
     
Figure 36 Inserting a P400 card  
4. Reconnect the card to the existing BBWC cable. Do not use the cable supplied with the  
replacement card. It is not long enough to connect to the BBWC.  
5. Replace the PCI cage and cover, as described in the appropriate HP ProLiant Maintenance  
and Service guide, and power on the HP D2D Backup System.  
Replacing the HP Smart Array P400 controller 39  
8 The HP SmartArray P800 RAID controller (HP D2D4112  
G1 only)  
Overview  
The HP StoreOnce D2D4112 G1 Backup System uses the HP SmartArray P800 RAID controller  
fitted with 512 MB RAM and two BBWCs (battery backed write cache).  
IMPORTANT: The HP D2D4004, 4009 and 2500 Series G1 Backup Systems use the HP  
SmartArray P400 RAID controller and have one RAID battery. They are described in The HP  
Figure 37 HP D2D4112 G1, location of the P800 controller  
1 RAID controller  
2 optional Tape Attach SAS or SCSI card  
3 Fibre Channel card  
WARNING! To reduce the risk of personal injury or damage to the equipment, consult the safety  
information and user documentation provided with the server and P800 controller before attempting  
the installation.  
Part numbers  
The replacement kit has a part number of 381513–B21. The component parts have the following  
part numbers:  
P800 card: 398647-001  
512 MB memory: 398645–001  
BBWC: 398648–001  
P800 controller failure  
Identifying a P800 card failure  
P800 card failures are likely to occur only during power down or power up. Failure means that  
the P800 card is unable to mount the RAID array. Status messages on the Web Management  
Interface will advise that:  
Summary page: RAID catastrophically failed  
Storage page, RAID tab: RAID device is not available  
40 The HP SmartArray P800 RAID controller (HP D2D4112 G1 only)  
         
Replacing the HP Smart Array P800 controller  
For detailed instructions on replacing the P800 controller, refer to “HP Smart Arrays for HP ProLiant  
Servers User Guide. The replacement P800 controller is supplied without the BBWC batteries.  
The BBWCs must be removed from the failed board and installed on the replacement board.  
Instructions for doing this are also provided in the user guide.  
NOTE: There are ten LEDs on the P800 controller card that provide diagnostic information when  
the unit is powered on. For a detailed description of these LEDs, refer to “HP Smart Arrays for HP  
ProLiant Servers User Guide.  
Figure 38 Location of LEDs on the P800 controller card  
Replacing the HP Smart Array P800 controller  
41  
 
Support and other resources  
Related documentation  
In addition to this guide, the following documents provide related information:  
‘Start here' poster for an overview of the HP D2D (available in English, French, German and  
Japanese)  
HP D2D Backup System user guide  
HP D2D Backup System concepts guide  
HP D2D Backup System installation and configuration guide  
HP Smart Arrays for HP ProLiant user guide  
HP ProLiant DL370 G6 Maintenance and Service guides  
HP ProLiant DL180 G6 and DL160 G6 Maintenance and Service guides  
HP ProLiant DL185 G5 and DL165 G5 Maintenance and Service guides  
HP D2D4100 Series and D2D4300 Series Backup System Capacity Upgrade Kit Installation  
Instructions  
HP StoreOnce D2D Backup System Best Practices for Performance Optimization  
You can find these documents from the Manuals page of the HP Business Support Center website:  
In the Storage section, click Storage Solutions and then select your product.  
Document conventions and symbols  
Convention  
Element  
Blue text: ???  
Cross-reference links and e-mail addresses  
Website addresses  
Blue, underlined text: http://www.hp.com  
Bold text  
Keys that are pressed  
Text typed into a GUI element, such as a box  
GUI elements that are clicked or selected, such as menu  
and list items, buttons, tabs, and check boxes  
Italic text  
Text emphasis  
Monospace text  
File and directory names  
System output  
Code  
Commands, their arguments, and argument values  
WARNING! Indicates that failure to follow directions could result in bodily harm or death.  
CAUTION: Indicates that failure to follow directions could result in damage to equipment or data.  
IMPORTANT: Provides clarifying information or specific instructions.  
NOTE: Provides additional information.  
42  
       
HP technical support  
For worldwide technical support information, see the HP support website:  
Before contacting HP, collect the following information:  
Product model names and numbers  
Technical support registration number (if applicable)  
Product serial numbers  
Error messages  
Operating system type and revision level  
Detailed questions  
Customer self repair  
HP customer self repair (CSR) programs allow you to repair your HP product. If a CSR part needs  
replacing, HP ships the part directly to you so that you can install it at your convenience. Some  
parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair  
can be accomplished by CSR.  
For more information about CSR, contact your local service provider, or see the CSR website:  
Subscription service  
HP recommends that you register your product at the Subscriber's Choice for Business website:  
After registering, you will receive e-mail notification of product enhancements, new driver versions,  
software updates, and other product resources.  
HP websites  
For additional information, see the following HP websites:  
Documentation feedback  
HP welcomes your feedback.  
To make comments and suggestions about product documentation, please send a message to  
[email protected]. All submissions become the property of HP.  
HP technical support 43  
         

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