Elo TouchSystems Elotouch 2243L LCD Touch Monitor 2243L User Manual

Elo TouchSystems  
2243L, 2244L Touchmonitor  
User Manual  
User Manual – 2243L, 2244L  
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Table of Contents  
Chapter 1 - Introduction ........................................................................... 4  
Chapter 2 – Installation............................................................................. 5  
Chapter 3 – Mounting................................................................................ 9  
Chapter 4 – Operation............................................................................... 10  
Chapter 5 – Technical Support............................................................... 14  
Chapter 6 – Safety & Maintenance........................................................ 15  
Chapter 7 – Regulatory Information..................................................... 16  
Chapter 8 – Warranty Information......................................................... 19  
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Chapter 1 - Introduction  
Product Description  
Your new touchmonitor combines Elo TouchSystems’ reliable performance with the latest  
developments in touch technology and display design. This combination of features creates a  
natural flow of information between a user and the touchmonitor.  
This touchmonitor incorporates a 24-bit color, active matrix thin-film-transistor LCD panel to  
provide high quality display performance. Its Full HD resolution of 1920x1080 is suitable for  
displaying graphics and images. Its LED backlight significantly reduces power consumption and  
eliminates mercury (compared to CCFL-backlit panels). Other features that enhance this LCD  
monitor’s performance are Plug & Play compatibility and on-screen display (OSD) controls.  
Precautions  
Follow all warnings, precautions and maintenance as recommended in this user manual to  
maximize the life of your unit and prevent risks to user safety. See the Safety & Maintenance  
chapter for more information.  
This manual contains information that is important for the proper setup and maintenance of the  
unit. Before setting up and powering on your new touchmonitor, read through this manual,  
especially the Installation, Mounting, and Operation chapters.  
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Chapter 2 –Installation  
Unpacking the Touchmonitor  
Open the carton and verify the following items are present:  
Touchmonitor with protective sheet for its face  
Elo TouchTools CD & User Manuals CD  
Quick Install Guide  
Japanese language regulatory information pamphlet  
DVI cable  
VGA cable  
USB cable  
Mounting brackets  
Connector Panel & Interfaces  
Touchmonitor Connections  
1. Connect the DVI or VGA video cables between the monitor’s DVI/VGA input connectors and  
your DVI/VGA video source. Tighten the video cable’s screws for best performance.  
2. Connect the USB touch cable between the monitor’s USB connector & your PC’s USB port.  
3. Connect a 12VDC power supply to the monitor’s input power jack.  
5. The touchmonitor ships in an ON state, video should be displayed on your monitor already.  
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Installing the Touch Technology Software Drivers  
Some software installation is required for your touchmonitor to work with your computer.  
The drivers for the Windows 7, XP, Vista, WePOS, and 32-bit Server 2003 and 2008 operating  
systems are provided with your touchmonitor on a CD.  
The most up-to-date touch driver versions  
Additional touch driver information  
Detailed touch driver installation guides  
Touch drivers for other operating systems  
Insert the Elo TouchTools CD into your computer’s CD-ROM drive. The CD should  
automatically run the Elo TouchTools application. Select “Install Driver for This computer”:  
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For Windows XP, Vista, Server 2003, Server 2008, and WEPOS installations, install the “USB  
Touchscreen Drivers” when prompted:  
For Windows 7 installations, check the “Install driver” box under “Elo USB Interfaces – Other  
Touchscreens”  
After accepting the end-user license agreement, the drivers will finish installing.  
Reboot your computer after the install is complete.  
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Chapter 3 – Mounting  
General Mounting Information  
The OSD text can be rotated through the OSD menu to better suit your mounting orientation.  
Side Bracket Mount  
Threaded holes are provided on the sides of the monitor for mounting using the provided  
brackets.  
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Chapter 4 – Operation  
Power  
To turn the touchmonitor on or off, press the touchmonitor power button once.  
The Power Status LED on the OSD controller functions according to the following table:  
TouchMonitor/Computer Module status  
LED status  
OFF  
PULSING  
ON  
OFF  
SLEEP  
ON  
The system consumes low power when in SLEEP and OFF modes. For detailed power  
consumption specifications, refer to technical specifications on the Elo website  
Touching the screen will bring the attached host PC out of SLEEP mode (similar to moving the  
mouse or pressing a keyboard key).  
To improve reliability and reduce wasteful power consumption, disconnect the AC power cable  
from the power adapter when long periods of disuse are planned.  
APR Touch Technology  
For full APR touch functionality, the input video image should be fully scaled to the display’s  
native resolution.  
Your APR Touchmonitor is factory-calibrated and will never need manual calibration.  
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The APR performance can be customized to better suit your application. Access the “Set APR  
Preference” window from the Mode tab of the Elo APR driver control panel:  
Select the usage type best suited for your application, then press Apply.  
General: No particular optimization (default)  
Best Signature: APR performance optimized for signature capture applications  
Point of Sale: APR performance optimized for Point-of-Sale applications  
Gaming: APR performance optimized for gaming applications  
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Video  
A display’s native resolution is its width and height measured in number of pixels. Generally, for  
best performance, an image displayed on this monitor will look best when your computer’s  
output resolution matches this monitor’s native resolution of 1920x1080.  
For computer output resolutions at non-native resolutions, the monitor will scale the video to its  
panel’s native resolution. This involves stretching or compressing the input image as needed in  
the X- and Y-dimensions to fit the display’s native resolution. An unavoidable byproduct of the  
scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the  
monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich images  
at close distances (for example images containing small-font text).  
Your touchmonitor will likely not require video adjustments. However, for analog VGA video,  
variations in video graphic card outputs may require user adjustments through the OSD to  
optimize the quality of the touchmonitor’s displayed image. These adjustments are  
“remembered” by the touchmonitor. Also, to reduce the need for adjustments for different video  
mode timings, the monitor correctly scales and displays some of the video industry’s most  
common video timing modes. Refer to the technical specifications for this monitor at  
On-Screen Display (OSD)  
Four OSD buttons are located on a wired control box. These can be used to adjust various  
display parameters. The buttons and their functionality are:  
Button  
Menu Display OSD main menu  
Display OSD Brightness submenu  
Function when OSD is not displayed:  
Function when OSD is displayed:  
Return to previous OSD menu  
Increase value of selected parameter /  
select previous menu item  
Decrease value of selected parameter /  
select next menu item  
Display OSD Contrast submenu  
Select parameter for adjustment /  
select submenu to enter  
Select Display Video Source submenu  
Using the OSD buttons controls an on-screen graphical user interface which displays on top of  
your input video, allowing intuitive adjustment of the following display parameters:  
Parameter  
Available Adjustment  
Increase/decrease monitor brightness.  
Default: maximum  
Increase/decrease monitor contrast.  
Default: best gray-shade performance  
Allows fine adjustments of the panel’s pixel dot clock.  
Only applicable for VGA input video  
Brightness  
Contrast  
Clock  
Allows fine adjustments of the panel’s pixel dot clock phase.  
Only applicable for VGA input video  
Phase  
Automatically adjusts the system clock to the input analog VGA video signal, affecting the  
Auto Adjust H-position, V-position, Clock, and Phase menu items.  
Only applicable for VGA input video  
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Moves the image horizontally on the display in single-pixel increments.  
Default: centered.  
Only applicable for VGA input video  
Moves the image vertically on the display in single-pixel increments.  
Default: centered.  
H-position  
V-position  
Only applicable for VGA input video  
Switches the scaling method between Full Scaling and Maintain Aspect Ratio.  
Default: Full Scaling  
Full Scaling – scales the X- and Y-dimensions of the input video (up or down as needed) to the  
display’s native resolution.  
Fill To Aspect Ratio – Assuming a landscape orientation and an input video with aspect ratio  
smaller than 1920x1080, scales the Y-dimension of the input video (up or down as needed) to  
the display’s Y-resolution, and scales the X-dimension to maintain the input video’s aspect ratio  
(and fills the rest of the display with equal black bars on the left and right).  
Aspect Ratio  
APR touchscreen functionality is only guaranteed at full scaling. Other touchscreen  
technologies may need recalibration when switching between Aspect Ratio options.  
Adjusts sharpness of the displayed images.  
Sharpness  
Color  
Default: no sharpness adjustment  
Only applicable at non-native input video resolutions  
Selects the display’s color temperature. The available color temperatures are 9300K, 7500K,  
6500K, 5500K, and User Defined. If the User Defined option is selected, the user can change  
Temperature the color temperature by changing individual R, G, and B gains on a scale from 0 to 100.  
Default: User Defined with R, G, and B all set to 100.  
OSD  
H-Position  
Adjusts the horizontal location of the OSD menus on the display  
Default: centered.  
OSD  
V-Position  
Adjusts the vertical location of the OSD menus on the display.  
Default: centered.  
Adjusts how long a period of OSD button inactivity the touchmonitor will wait before closing the  
OSD Timeout OSD. The adjustable range is between 5 and 60 seconds.  
Default: 15 seconds  
Selects which language the OSD information is displayed in. The available languages are:  
OSD  
English, French, Italian, German, Spanish, Simplified Chinese, Traditional Chinese, and  
Language  
Japanese.  
Default: English.  
Selects which orientation the OSD text is displayed in. The available options are: 0 degrees  
OSD Rotation (landscape) and 90 degrees (portrait).  
Default: 0 degrees (landscape)  
Selects the touchmonitor mounting orientation between Landscape and Portrait to match your  
Mounting  
physical orientation. This adjusts the rotation of the OSD text  
Default: Landscape  
Recall  
Defaults  
Selecting “Recall Defaults” restores all factory default settings for OSD-adjustable parameters  
(except OSD Language) and for Preset Video Mode timings.  
The monitor continually scans for active video on the VGA and DVI connectors. This adjustment  
selects which of those input ports should be given priority to be displayed.  
Video Source The options are: VGA Priority, DVI Priority  
Default: DVI Priority  
Not available on models with only VGA input.  
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All touchmonitor adjustments made through the OSD are automatically memorized as soon as  
they are entered. This feature saves you from having to reset your choices every time the  
touchmonitor is unplugged or powered off and on. If there is a power failure, the touchmonitor  
settings will not default to the factory specifications.  
OSD and Power Lockouts  
Press and hold the “Menu” and “Up” buttons for two seconds to enable/disable the OSD  
Locking feature. When the OSD Locking is enabled, pressing any of the Menu, Up, Down, or  
Select keys will have no effect on the system.  
Press and hold the “Menu” and “Down” buttons for two seconds to enable/disable the Power  
Locking feature. When the Power Locking is enabled, pressing the power switch will have no  
effect on the system.  
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Chapter 5 – Technical Support  
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.  
If the problem persists, please contact your local dealer or contact Elo TouchSystems Customer  
Service.  
Solutions to Common Problems  
Problem  
Suggested Troubleshooting  
The touchmonitor does not respond when Check that the power cables are correctly attached.  
turning on the system.  
Monitor display is dim  
Verify the power supplies are functioning.  
Use the OSD to increase the brightness.  
Use the OSD to increase the contrast.  
If the Power Status LED is blinking, the monitor or  
Computer Module may be in SLEEP mode. Press  
any key / move the mouse / touch the Touchscreen to  
see if the image reappears.  
Monitor display is blank.  
Adjust your computer’s resolution/timing mode to be  
within the allowable timing ranges specified for your  
touchmonitor (see website for specifications)  
Verify your PC has the latest Elo drivers installed.  
Perform the calibration routine provided with the  
latest Elo drivers.  
Monitor displays an “Out Of Range”  
message  
Touch functionality doesn’t work  
Technical Assistance  
See this user manual’s last page for worldwide technical support phone numbers.  
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Chapter 6 - Safety & Maintenance  
Safety  
To avoid risk of electric shock, follow all safety notices and do not disassemble the touchmonitor. They  
are not user-serviceable.  
The slots located on the sides and top of the touchmonitor case are for ventilation. Do not block or insert  
anything inside the ventilation slots.  
Ensure that your installation is equipped to maintain the specified environmental conditions listed in the  
Technical Specifications chapter.  
Care and Handling  
The following tips will help keep your touchmonitor functioning at an optimal level:  
Disconnect the AC power cable before cleaning.  
To clean the display unit cabinet, use a clean cloth lightly dampened with a mild detergent.  
It is important that your unit remains dry. Do not get liquids on or inside the unit. If liquid does get  
inside, have a qualified service technician check it before you power it on again.  
Do not wipe the screen with a cloth or sponge that could scratch the surface.  
To clean the touchscreen, use window or glass cleaner applied to a clean cloth or sponge. Never  
apply the cleaner directly to the touchscreen. Do not use alcohol (methyl, ethyl or isopropyl),  
thinner, benzene, or other abrasive cleaners.  
Waste Electrical & Electronic Equipment Directive (WEEE)  
This product should not be disposed of with household waste. It should be deposited at a  
facility that enables recovery and recycling.  
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Chapter 7 – Regulatory Information  
I. Electrical Safety Information:  
Compliance is required with respect to the voltage, frequency, and current requirements  
indicated on the manufacturer’s label. Connection to a different power source than those specified  
herein will likely result in improper operation, damage to the equipment or pose a fire hazard if the  
limitations are not followed.  
There are no operator serviceable parts inside this equipment. There are hazardous voltages  
generated by this equipment which constitute a safety hazard. Service should be provided only by  
a qualified service technician.  
Contact a qualified electrician or the manufacturer if there are questions about the installation  
prior to connecting the equipment to mains power.  
II. Emissions and Immunity Information  
Notice to Users in the United States: This equipment has been tested and found to comply with  
the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed  
to provide reasonable protection against harmful interference in a residential installation. This  
equipment generates, uses, and can radiate radio frequency energy, and if not installed and used  
in accordance with the instructions, may cause harmful interference to radio communications.  
Notice to Users in Canada: This equipment complies with the Class A limits for radio noise  
emissions from digital apparatus as established by the Radio Interference Regulations of Industrial  
Canada.  
Notice to Users in the European Union: Use only the provided power cords and interconnecting  
cabling provided with the equipment. Substitution of provided cords and cabling may compromise  
electrical safety or CE Mark Certification for emissions or immunity as required by the following  
standards:  
This Information Technology Equipment (ITE) is required to have a CE Mark on the  
Manufacturer’s label which means that the equipment has been tested to the following Directives  
and Standards: This equipment has been tested to the requirements for the CE Mark as required  
by EMC Directive 89/336/EEC as indicated in European Standard EN 55022 Class A and the Low  
Voltage Directive 73/23/EEC as indicated in European Standard EN 60950.  
General Information to all Users: This equipment generates, uses and can radiate radio  
frequency energy. If not installed and used according to this manual the equipment may cause  
interference with radio and television communications. There is, however, no guarantee that  
interference will not occur in any particular installation due to site-specific factors.  
1) In order to meet emission and immunity requirements, the user must observe the following:  
a) Use only the provided I/O cables to connect this digital device with any computer.  
b) To ensure compliance, use only the provided manufacturer’s approved line cord.  
c) The user is cautioned that changes or modifications to the equipment not expressly approved  
by the party responsible for compliance could void the user’s authority to operate the equipment.  
2) If this equipment appears to cause interference with radio or television reception, or any  
other device:  
a) Verify as an emission source by turning the equipment off and on.  
If you determine that this equipment is causing the interference, try to correct the interference  
by using one or more of the following measures:  
i) Move the digital device away from the affected receiver.  
ii) Reposition (turn) the digital device with respect to the affected receiver.  
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iii) Reorient the affected receiver’s antenna.  
iv) Plug the digital device into a different AC outlet so the digital device and the receiver are on  
different branch circuits.  
v) Disconnect and remove any I/O cables that the digital device does not use.(Unterminated I/O  
cables are a potential source of high RF emission levels.)  
vi) Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter plugs.  
(Removing or cutting the line cord ground may in crease RF emission levels and may also present  
a lethal shock hazard to the user.)  
If you need additional help, consult your dealer, manufacturer, or an experienced radio or  
television technician.  
III. Agency Certifications  
The following certifications and marks have been issued or declared for this monitor:  
Australia C-Tick  
Canada CUL, IC  
China CCC  
Europe CE  
Japan VCCI  
Korea KCC  
Mexico NOM CoC  
Taiwan BSMI  
United States FCC, UL  
IV. China RoHS  
In accordance to Chinese law (Administration on the Control of Pollution Caused by Electronic  
Information Products), the section below lists out the name and amount of the toxic and/or  
hazardous materials that this product may contain.  
Component Toxic or Hazardous Substances and Elements  
Name  
Lead(Pb) Mercury(Hg) Cadmium(Cd) Hexavalent Polybrominated Polybrominated  
Chromium  
Biphenyls  
Diphenyl  
(Cr6+)  
(PBB)  
Ethers (PBDE)  
Plastic Parts O  
Metal Parts X  
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
Wire and  
Cable  
X
Assembly  
LCD Panel  
Touch  
X
X
O
O
O
O
O
O
O
O
O
O
Screen  
Panel  
PCBA  
Software  
(CD, etc.)  
X
O
O
O
O
O
O
O
O
O
O
O
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for  
this component is below the limit requirement in SJ/T11363-2006.  
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous  
materials used for this component is above the limit requirement in SJ/T11363-2006. For items marked  
with X, exemptions were taken according to EU RoHS.  
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Explanation of Markings  
(1). In accordance with the SJ/T11364-2006 requirement, the electronic information products are  
marked with the following pollution control logo. The Environment-Friendly Use Period for this product  
is 10 years. The product will not leak or mutate under normal operating conditions listed below, so that  
the use of this electronic information product will not result in any severe environmental pollution, any  
bodily injury, or damage to any assets.  
Operating Temperature:0-40 / Humidity:20%-80% (non-condensing).  
Storage Temperature:-20~60 / Humidity:10%~90% (non-condensing).  
(2). It is encouraged and recommended that this product be recycled and reused according to local  
laws. The product should not be thrown away casually.  
V. Power Adapter Specifications  
Electrical Ratings:  
Input: 100-240VAC, 50-60Hz  
Output: 12VDC, minimum 3A, LPS  
(Power adapter needs to be UL approved)  
VI. Monitor Specifications  
Electrical Ratings:  
Input: 12VDC, 3A  
Operating Conditions:  
Temperature: 0°C - 40°C  
Humidity: 20% to 80% (non-condensing)  
Altitude: 0 to 3,048m  
Storage Conditions:  
Temperature: -20°C - 50°C  
Humidity: 10% to 90% (non-condensing)  
Altitude: 0 to 12,192m  
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Chapter 8 – Warranty Information  
Except as otherwise stated herein, or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer  
that the Product shall be free of defects in materials and workmanship. The warranty for the TouchMonitors,  
Computer Module, and their components is 3 (three) years.  
Seller makes no warranty regarding the model life of components. Seller’s suppliers may at any time and from  
time to time make changes in the components delivered as Products or components.  
Buyer shall notify Seller in writing promptly (and in no case later than thirty days after discovery) of the failure of  
any Product to conform to the warranty set forth above; shall describe in commercially reasonable detail in such  
notice the symptoms associated with such failure; and shall provide to Seller the opportunity to inspect such  
Products as installed, if possible. The notice must be received by Seller during the Warranty Period for such  
product, unless otherwise directed in writing by the Seller. Within thirty days after submitting such notice, Buyer  
shall package the allegedly defective Product in its original shipping carton(s) or a functional equivalent and  
shall ship to Seller at Buyer’s expense and risk.  
Within a reasonable time after receipt of the allegedly defective Product and verification by Seller that the  
Product fails to meet the warranty set forth above, Seller shall correct such failure by, at Seller’s options, either (i)  
modifying or repairing the Product or (ii) replacing the Product. Such modification, repair, or replacement and  
the return shipment of the Product with minimum insurance to Buyer shall be at Seller’s expense. Buyer shall  
bear the risk of loss or damage in transit, and may insure the Product. Buyer shall reimburse Seller for  
transportation cost incurred for Product returned but not found by Seller to be defective. Modification or repair, of  
Products may, at Seller’s option, take place either at Seller’s facilities or at Buyer’s premises. If Seller is unable  
to modify, repair, or replace a Product to conform to the warranty set forth above, then Seller shall, at Seller’s  
option, either refund to Buyer or credit to Buyer’s account the purchase price of the Product less depreciation  
calculated on a straight-line basis over Seller’s stated Warranty Period.  
These remedies shall be the buyer’s exclusive remedies for breach of warranty. Except for the express warranty  
set forth above, seller grants no other warranties, express or implied by statute or otherwise, regarding the  
products, their fitness for any purpose, their quality, their merchantability, their non-infringement, or otherwise.  
No employee of Seller or any other party is authorized to make any warranty for the goods other than the  
warranty set forth herein. Seller’s liability under the warranty shall be limited to a refund of the purchase price of  
the product. In no event shall Seller be liable for the cost of procurement or installation of substitute goods by  
Buyer or for any special, consequential, indirect, or incidental damages.  
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller harmless from all liability relating  
to (i) assessing the suitability for Buyer’s intended use of the Products and of any system design or drawing and  
(ii) determining the compliance of Buyer’s use of the Products with applicable laws, regulations, codes, and  
standards. Buyer retains and accepts full responsibility for all warranty and other claims relating to or arising  
from Buyer’s products, which include or incorporate Products or components manufactured or supplied by  
Seller. Buyer is solely responsible for any and all representations and warranties regarding the Products made  
or authorized by Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability, claims, loss, cost,  
or expenses (including reasonable attorney’s fees) attributable to Buyer’s products or representations or  
warranties concerning same.  
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Check out the Elo TouchSystems Website!  
Get the latest...  
Product Information  
Specifications  
News on upcoming events  
Press releases  
Software drivers  
TouchMonitor Newsletter  
Getting in Touch with TE Touch Solutions  
office nearest you:  
North America  
TE Touch Solutions  
301 Constitution Drive  
Menlo Park, CA 94025  
USA  
Belgium  
Asian-Pacific  
Latin America  
Tyco Electronics Raychem bvba  
Diestsesteenweg 692  
B-3010 Kessel-Lo  
Belgium  
Sun Homada Bldg. 2F  
1-19-20 Shin-Yokohama  
Kanagawa 222-0033  
Japan  
TE Touch Solutions  
20801 Biscayne Blvd, Ste. 403  
Miami, FL 33180  
USA  
Tel +32(0)(16)35-2100  
Fax +32(0)(16)35-2101  
Tel +81(45)478-2161  
Fax +81(45)478-2180  
Tel: +1-786-923-0251  
Fax: +1-305-931-0124  
Tel 800-ELO-TOUCH  
Tel 800-557-1458  
Tel 650-361-4800  
Fax 650-361-4722  
©2011 Tyco Electronics Corporation, a TE Connectivity Ltd. Company. All rights reserved.  
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