Elo TouchSystems ENTUITIVE TOUCHMONITOR ET1745C User Manual

Elo Entuitive Touchmonitor  
User Guide  
For 15” and 17” CRT Rear Mount  
Touchmonitors  
Version 1.0  
DOC# SW500127  
P/N 008527  
ET1545C Series Models  
ET1745C Series Models  
Elo TouchSystems, Inc.  
1-800-ELOTOUCH  
Copyright © 2000 Elo TouchSystems Inc. All Rights Reserved.  
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or  
translated into any language or computer language, in any form or by any means, including, but not lim-  
ited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of  
Elo TouchSystems.  
Disclaimer  
The information in this document is subject to change without notice. Elo TouchSystems makes no rep-  
resentations or warranties with respect to the contents hereof, and specifically disclaims any implied  
warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves the right to  
revise this publication and to make changes from time to time in the content hereof without obligation of  
Elo TouchSystems to notify any person of such revisions or changes.  
Trademark Acknowledgments  
IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo TouchSys-  
tems, Inc.  
Other product names mentioned herein may be trademarks or registered trademarks of their respective  
companies. Elo TouchSystems claims no interest in trademarks other than its own.  
Elo Entuitive Touchmonitor  
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iv-Elo Entuitive Touchmonitor  
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Contents  
Vertical Mount .....................................................................................6  
Connecting Your Touchmonitor...............................................................7  
Installing the Driver Software...................................................................11  
Chapter 3. Operation.............................................................................15  
Using the On Screen Display (OSD) ...................................................17  
OSD Adjustments ................................................................................18  
Appendix A. Touch Technology ...........................................................25  
IntelliTouch Touchscreens........................................................................25  
AccuTouch Touchscreens.........................................................................26  
Appendix B. Touchmonitor Safety.......................................................27  
Care and Handling of Your Touchmonitor...............................................28  
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Contents  
Signal PINOUT for 15” and 17” Monitors ..........................................36  
Preset Timing Table..................................................................................38  
Regulatory Information ............................................................................39  
Warranty ................................................................................................41  
Index ........................................................................................................43  
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Precautions  
Chapter 1  
Introduction  
Congratulations on your purchase of an Elo TouchSystems Entuitive  
touchmonitor. Your new high-resolution touchmonitor combines the  
reliable performance of Elos touch technology with the latest advances  
in CRT display design. This combination of features creates a natural  
flow of information between a user and the touchmonitor.  
Precautions  
Follow all warnings, precautions and maintenance as recommended in  
this users manual to maximize the life of your unit. See Appendix B for  
more information on touchmonitor safety.  
About the Product  
Your CRT touchmonitor is a color display with the following features:  
13.8-inch viewable image microprocessor-based display for  
15-inch monitor and 15.7-inch viewable image microproces-  
sor-based display for 17-inch monitor.  
Supports a wide range of screen refresh rates with flicker-free  
picture quality.  
Plug and Play functionality automatically adjusts the monitor  
to its optimum performance.  
VESA DPMS (Display Power Management Signaling).  
VESA DDC1/2B compatibility.  
Patented touch technology from Elo TouchSystems.  
RS-232 or Universal Serial Bus (USB) touch interface.  
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Chapter 1 : Introduction  
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Unpacking Your Touchmonitor  
Chapter 2  
Installation and Setup  
This chapter discusses how to install your CRT touchmonitor and how  
to install Elo TouchSystems driver software.  
Unpacking Your Touchmonitor  
Check that the following 7 items are present and in good condition:  
Monitor power cable  
CRT Rear Mount monitor  
with tethered video cable  
Mounting L-brackets (2)  
Elo QuickStart  
CD  
Software  
OR  
User  
Guide  
USB touchscreen cable  
Serial touchscreen cable  
Users Guide, Quick Start Guide,  
and TouchTools CD-ROM  
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Chapter 2 : Installation and Setup  
Getting Started  
Selecting a Suitable Location  
Place the monitor at least 12 inches from other electrical or  
heat-emitting equipment and allow at least 4 inches on each  
side for ventilation.  
Place the monitor in a position where no light shines or is  
reflected directly on the screen.  
To reduce eye strain, avoid installing the monitor unit against a  
bright background such as a window.  
Position the monitor so the top of the screen is no higher than  
eye level.  
Position the monitor directly in front of you at a comfortable  
reading distance.  
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Mounting Your Touchmonitor  
Mounting Your Touchmonitor  
Your Elo touchmonitor is designed to be mounted in a variety of ways.  
The mounting brackets enable you to mount your touchmonitor horizon-  
tally or vertically. You can also use the keyholes on the bottom of the  
monitor for slide-in-place mounting. See Appendix C for dimension  
drawings of all mounting options.  
Note: You will need a Phillips screwdriver to attach the L-brackets.  
Your touchmonitor comes with two L-brackets (and four screws) that  
attach to both sides of the touchmonitor.  
Horizontal Mount  
To mount the brackets horizontally to your touchmonitor:  
1. Locate the two holes on each side of the touchmonitor toward  
the bottom. Match up the two holes of one bracket to the holes  
on one side of your monitor.  
L-bracket  
2. Place two screws in the holes and with the screwdriver, screw  
them in to secure the bracket.  
3. Repeat steps 1 and 2 to attach the other L-bracket to the other  
side of the touchmonitor.  
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Chapter 2 : Installation and Setup  
Vertical Mount  
To mount the brackets vertically to your touchmonitor:  
1. Locate the two holes on each side of your touchmonitor. Match  
up the two holes of one bracket to the holes on one side of your  
touchmonitor.  
L-bracket  
2. Place two screws in the holes and with the screwdriver, screw  
them in to secure the bracket.  
3. Repeat steps 1 and 2 to attach the other L-bracket to the other  
side of the touchmonitor.  
Bottom Mount  
You can also mount your touchmonitor by using the keyholes on the  
bottom of the monitor. These keyholes provide easy slide on mounting.  
You can also bolt your touchmonitor to a tabletop or other flat surface.  
Please refer to Appendix C for location and dimension of the mounting  
holes.  
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Connecting Your Touchmonitor  
Connecting Your Touchmonitor  
Your touchmonitor comes with one of the following touchscreen con-  
nector cables: Serial (RS-232) or USB cable (for Windows 98 and Win-  
dows 2000 systems only).  
IMPORTANT: Before connecting the cables to your touchmonitor  
and PC, be sure that the computer and touchmonitor are turned off.  
1. Connect the video cable to the video connector on your PC.  
Secure the cable to your PC by turning the screws on the con-  
nector.  
Tethered video cable  
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Chapter 2 : Installation and Setup  
2. Connect the power cable to the AC connector on your touch-  
monitor. To protect your equipment against risk of damage from  
electrical surges in the power line, plug the touchmonitors  
power cord into a surge protector, and then connect the surge  
protector to a grounded (three-pronged) AC electrical outlet.  
Power cable  
Tethered video cable  
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Connecting Your Touchmonitor  
3. Connect the touchscreen cable. Determine if you have RS-232  
or USB. Connect one end to the appropriate port on the back of  
your PC. Connect the other end of the cable to the touchscreen  
connector on your touchmonitor. Secure the serial cable to your  
touchmonitor and PC by turning the screws on the connector.  
The USB cable connectors should fit snugly into the connectors  
on your PC and touchmonitor.  
Power cable  
Tethered video cable  
Serial touchscreen cable  
OR  
Power cable  
Tethered video cable  
USB  
touchscreen cable  
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Chapter 2 : Installation and Setup  
4. The OSD controls and the Soft Power switch are located on a  
panel inside the bottom of your monitor. Power on your monitor  
using the Soft power switch and check that the power LED is on,  
then power on your PC. If the LED is not on, repeat steps 2, 3,  
and 4, or refer to Chapter 4, Troubleshooting.  
Underside view of the touchmonitor  
Menu  
Brightness  
Power LED  
Soft Power Switch  
Select Contrast  
5. After a brief pause the picture should appear. If necessary, adjust  
the OSD controls according to your personal preference (see  
Chapter 3).  
6. Insert the Elo TouchTools CD-ROM in your computers CD-  
ROM drive to install the appropriate touchscreen driver soft-  
ware. Follow the directions starting on the next page to install  
the driver software.  
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Installing the Driver Software  
Installing the Driver Software  
Elo TouchSystems provides driver software that allows your touchmoni-  
tor to work with your computer. Drivers are located on the enclosed CD-  
ROM for the following operating systems:  
Windows 2000  
Windows 98  
Windows 95  
Windows NT 4.0  
Additional drivers and driver information for other operating systems  
(including MS DOS, Windows 3.x, OS/2, Macintosh and Linux) are  
Your Elo touchmonitor is plug-and-play compliant. Information on the  
video capabilities of your touchmonitor is sent to your video display  
adapter when Windows starts. If Windows detects your touchmonitor,  
follow the instructions on the screen to install a generic plug-and-play  
monitor.  
Refer to the appropriate following section for driver installation instruc-  
tions.  
Installing the Serial Touch Driver for  
Windows 2000, 95/98 and NT 4.0  
Note: For Windows 2000 and NT 4.0 you must have administrator  
access rights to install the driver.  
1. Insert the Elo CD-ROM in your computers CD-ROM drive.  
If the AutoStart feature for your CD-ROM drive is active, the system  
automatically detects the CD and starts the setup program.  
2. Follow the directions on the screen to complete the driver setup  
for your version of Windows.  
If the AutoStart feature is not active:  
1. Click Start > Run.  
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Chapter 2 : Installation and Setup  
2. Click the Browse button to locate the EloCd.exe program on the  
CD-ROM.  
3. Click Open, then OK to run EloCd.exe.  
4. Follow the directions on the screen to complete the driver setup  
for your version of Windows.  
Installing the USB Touch Driver for  
Windows 2000 and Windows 98  
1. Insert the Elo CD-ROM in your computers CD-ROM drive.  
If Windows 98 or Windows 2000 starts the Add New Hardware Wizard:  
2. Choose Next. Select Search for the best driver for your device  
(Recommended)and choose Next.  
3. When a list of search locations is displayed, place a checkmark  
on Specify a locationand use Browse to select the \EloUSB  
directory on the Elo CD-ROM.  
4. Choose Next. Once the Elo TouchSystems USB touchscreen  
driver has been detected, choose Next again.  
5. You will see several files being copied. Insert your Windows 98  
CD if prompted. Choose Finish.  
If Windows 98 or Windows 2000 does not start the Add New Hardware  
Wizard:  
Note: For Windows 2000 you must have administrator access rights to  
install the driver.  
1. Insert the Elo CD-ROM in your computers CD-ROM drive.  
If the AutoStart feature for your CD-ROM drive is active, the system  
automatically detects the CD and starts the setup program.  
2. Follow the directions on the screen to complete the driver setup  
for your version of Windows.  
If the AutoStart feature is not active:  
1. Click Start > Run.  
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Installing the Driver Software  
2. Click the Browse button to locate the EloCd.exe program on the  
CD-ROM.  
3. Click Open, then OK to run EloCd.exe.  
4. Follow the directions on the screen to complete the driver setup  
for your version of Windows.  
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Chapter 2 : Installation and Setup  
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About Touchmonitor Adjustments  
Chapter 3  
Operation  
About Touchmonitor Adjustments  
By design, your Elo Entuitive touchmonitor should not require any  
adjustments. The factory settings will give you optimum video results  
with most standard PC video display adapters.  
However, after connecting your touchmonitor you can further optimize  
the settings to meet your requirements by following the directions in this  
chapter.  
All adjustments you make to the controls are automatically memorized,  
so you do not need to reset your choices every time you unplug your  
touchmonitor or power it off and on. If there is a power failure your  
touchmonitor settings will not default to the factory specifications.  
IMPORTANT: Do not remove the CRT touchmonitor cover. The  
touchmonitor uses high voltages, and the metal edges inside the touch-  
monitor cover are sharp. Removing the touchmonitor cover voids the  
warranty.  
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Chapter 3 : Operation  
Touchmonitor Controls  
You can adjust the screen display by using the control buttons located on  
a panel thats inside the bottom of your touchmonitor.  
Underside view of the touchmonitor  
Menu  
Brightness  
Power LED  
Soft Power Switch  
Select Contrast  
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Touchmonitor Controls  
Using the On Screen Display (OSD)  
The 3rd and 4th buttons (Brightness/ and Contrast/ ) have a dual  
function:  
Brightness  
Use the Brightness/ button to select the brightness adjustment and to  
decrease the value of a selection.  
Contrast  
Use the Contrast/  
button to select the contrast adjustment and to  
increase the value of a selection.  
To use the OSD:  
1. Push the Menu button to access the OSD. The resolution and  
frequency are displayed at the top of the menu for your informa-  
tion.  
2. Push the Brightness/  
or Contrast/  
button to choose the  
item you want to adjust. The selected item is highlighted.  
3. Push the Select button to adjust the highlighted item.  
4. Push the Brightness/  
or Contrast/  
button to adjust the  
selection.  
5. Push the Select button to return to the previous menu if you are  
in a submenu.  
6. The display unit automatically saves the new settings in 3 to 4  
seconds after your last adjustments and the menu disappears.  
You can also push the Menu button to make the menu disappear.  
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Chapter 3 : Operation  
OSD Adjustments  
H. Size  
Adjusts the horizontal size of the entire screen image.  
H. Position  
V. Size  
Adjusts the horizontal position of the entire screen image.  
Adjusts the vertical size of the entire screen image.  
V. Position  
Pincushion  
Adjusts the vertical position of the entire screen image.  
If the vertical sides of the picture curve in or bulge out, you  
can correct the distortion by using the pincushion adjust-  
ment.  
If the picture is wider at the top or at the bottom, you can cor-  
rect the distortion by using the trapezoid adjustment.  
Trapezoid  
Parallel  
If the sides of the screen image are tilted, you can correct  
the distortion by using the parallel adjustment.  
If the sides of the picture are bowed to the right or the left,  
you can correct the pin cushion balance by using this adjust-  
ment.  
Pin Balance  
Clears vertical moire if a series of concentric circles or arcs  
appear on your screen.  
V. Moire  
Note: Moire is an interface pattern that makes the screen seem to have faint lines. A  
picture that is rastered or consists of small repeating figures is sensitive to moire inter-  
ference. Strong colors are also liable to intensify moire. The moire pattern on the  
screen does not affect the printout of the image.  
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Touchmonitor Controls  
Clears horizontal moire if a series of concentric circles or  
arcs appear on your screen.  
H. Moire  
You can select the language in which adjustment menus are  
displayed. The following languages are available; English,  
German, French, Italian, Spanish, Swedish, Finnish, Danish,  
and Portuguese.  
Language  
If the entire screen image is tilted, you can correct the distor-  
tion by using the rotation adjustment.  
Rotation  
OSD H.  
Position  
Adjusts the OSD menu’s horizontal position on the screen.  
Adjusts the OSD menu’s vertical position on the screen.  
OSD V.  
Position  
Color temperature affects the  
tint of the image. With lower  
color temperature the image  
turns reddish and with higher  
temperatures bluish.  
Color  
Control  
There are three color setting  
available: 9300K, 6500K, or  
USER. With the USER setting  
you can set individual values for  
red, green, and blue.  
If you operate your display unit in a factory preset mode, this  
function deletes adjustments you made for size, position and  
shape, and restores the properties which have been set in  
the factory. If you operate your display unit in user mode, this  
function has no effect except that the contrast will be reset to  
the maximum value and the brightness to the cut-off level.  
Recall  
Information shows horizontal and vertical sync polarity of  
current timing set.  
Information  
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Chapter 3 : Operation  
External magnetic fields may cause distortion or discolora-  
tion in the picture. Demagnetizing takes place automatically  
when the display unit is switched on, and the unit normally  
maintains faultless color purity during operation.  
If you have tilted, swiveled or moved the display unit, you can  
perform demagnetization. During the process the picture is  
distorted for a few seconds. After demagnetization, the color  
impurities have disappeared if caused by stray magnetic  
fields.  
Degauss  
Do not use the degauss feature more than once every half  
hour or the degauss function will not work.  
Brightness  
Contrast  
Adjusts the brightness of the screen.  
Adjusts the contrast of the screen.  
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Chapter 4  
Troubleshooting  
Problem  
Suggestion (s)  
No picture.  
Your touchmonitor may not be getting power. Make  
certain that your power strip is plugged into the wall  
socket and that the PC and touchmonitor are plugged in  
and powered on.  
Test the power supply by trying different cables or a  
different wall outlet, or by plugging another appliance  
into the outlet.  
The touchmonitor might be in standby mode. Push one  
of the keyboard keys. Check that the keyboard is  
properly connected to the computer.  
Ensure that your computer and video card are properly  
configured (consult the video card documentation).  
Touchmonitor does not enter  
power management mode.  
The video signal from the computer does not comply  
with VESA DPMS standard. Either the computer or the  
graphics adapter is not using the VESA DPMS power  
management function.  
Screen flickers  
Color defects  
The screen may seem to flicker when the refresh rate is  
less than 75Hz. See the list of recommended modes in  
Appendix C, page 38.  
If your color is not uniform, degauss the touchmonitor as  
described in Chapter 3, page 20, and make sure that the  
touchmonitor is at least 12 inches from any other  
electrical equipment.  
Picture appears to be ghosting.  
Picture is not centered.  
Make certain there is a good connection between the  
touchmonitor and the computer.  
Read about adjusting your touchmonitor picture and  
make the appropriate adjustments.  
Picture appears washed out.  
Readjust your brightness and contrast settings.  
Picture not present or severely  
distorted.  
Verify that your video display adapter settings are  
formatted for the correct resolution and vertical refresh  
rates.  
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Chapter 4 : Troubleshooting  
Problem  
Suggestion (s)  
Duplicated images  
A problem with your graphics adapter or touchmonitor.  
Contact your service representative.  
Touch doesnt work.  
Check to make sure the touchscreen cable is securely  
attached at both ends.  
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Monitor Warning Messages  
Message  
Suggestion  
Error message: OUT OF RANGE The graphics adapter is set for a refresh rate or a line  
frequency that is too high. Select another display mode  
with lower frequencies as directed by your video card  
vendor.  
Self diagnostics message: NO  
SIGNAL  
This message indicates that the signal is missing or  
faulty. Check that the signal cable connector is properly  
connected and that the connection pins are not bent or  
damaged. If the connector is loose, tighten the connector  
screws. Check that the PC is powered on.  
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Chapter 4 : Troubleshooting  
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Touchscreens: An Overview  
Appendix A  
Touch Technology  
Touchscreens: An Overview  
Typically, users communicate with computers by using a mouse, a key-  
board, or a combination of the two. Users who are not keyboard-literate  
or mouse-savvy can become frustrated with how long human-to-com-  
puter interactions take.  
Computer literacy is learned. This is complicated by the fact that using a  
keyboard or a mouse is neither intuitive nor natural for most people.  
Touchscreens cut out the learning curve by eliminating keyboard/mouse  
intermediaries and allowing a natural flow of information to develop  
between a user and a computer.  
When a user wants to access information or perform a function on a  
computer with a touchscreen installed, a touch quickly and accurately  
does the job that once required complicated keyboard interactions or  
precise mouse movements.  
A frustrating experience with a computer during a transaction can create  
dissatisfaction for your customer. Touchscreens help eliminate unpleas-  
ant transactions by creating a natural flow of information that enhances  
your product or service. Touchscreens speed up user/computer interac-  
tions. People get what they want faster and are more satisfied with the  
process.  
IntelliTouch Touchscreens  
IntelliTouch uses Elos patented surface wave technology to provide  
superior image clarity, stable drift-free operation, and a durable surface  
that is unaffected by scratches. With IntelliTouch you get fast, accurate  
response to soft stylus stimulation (finger, gloved hand, pencil eraser)  
that is also sensitive to pressure.  
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Appendix A : Touch Technology  
For example, a customer in a department store could scroll through a  
product catalog by increasing or decreasing pressure on an icon. Intelli-  
Touchs pressure sensitivity increases the intuitive nature of a user/  
touchscreen interaction by allowing for increased selectivity.  
An IntelliTouch touchscreen is a great choice for point-of-information  
or public access applications such as the following:  
Point-of-information kiosks  
Vending  
Electronic catalogs  
In-store locators  
Gaming and lottery  
Banking/financial transactions  
Ticket sales  
Interactive education  
Multimedia demonstrations  
AccuTouch Touchscreens  
Elos patented five-wire resistive technology makes AccuTouch prod-  
ucts unmatched for durability and accuracy. Touch an AccuTouch screen  
with a finger, gloved hand, stylus, fingernail, or even a credit card, and  
youll receive a fast, accurate responseevery time. The surface of an  
AccuTouch touchscreen is scratch-resistant and can withstand spills and  
other types of wear and tear that often occur in heavy-usage environ-  
ments.  
An AccuTouch touchscreen is best used for clerk- or employee-acti-  
vated applications such as:  
Industrial process control  
Medical equipment  
Point-of-sale terminals  
Transportation  
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Appendix B  
Touchmonitor Safety  
This manual contains information that is important for the proper setup  
and maintenance of your touchmonitor. Before setting up and powering  
on your new touchmonitor, read through this manual, especially Chapter  
2, Installation and Setup, and Chapter 3, Operation.  
1. To reduce the risk of electric shock, follow all safety notices and  
never open the touchmonitor case.  
2. Your new touchmonitor is equipped with a three-wire, ground-  
ing power cord. The power cord plug will only fit into a three-  
pronged safety ground outlet. Do not attempt to fit the plug into  
an outlet that has not been configured for this purpose. Do not  
use a damaged power cord. Use only the power cord that comes  
with your Elo TouchSystems touchmonitor. Use of an unautho-  
rized power cord may invalidate your warranty.  
3. The slots located on the sides and top of the touchmonitor case  
are for ventilation. Do not block or insert anything to the ventila-  
tion slots.  
4. It is important that your touchmonitor remains dry. Do not pour  
liquid into or onto your touchmonitor. If your touchmonitor  
becomes wet do not attempt to repair it yourself.  
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Appendix B : Touchmonitor Safety  
Care and Handling of Your  
Touchmonitor  
The following tips will help keep your Elo Entuitive touchmonitor func-  
tioning at the optimal level.  
To avoid risk of electric shock, do not disassemble the display  
unit cabinet. The unit is not user serviceable. Remember to  
unplug the display unit from the power outlet before cleaning.  
Do not use alcohol (methyl, ethyl or isopropyl) or any strong  
dissolvent. Do not use thinner or benzene, abrasive cleaners or  
compressed air.  
To clean display unit cabinet, use a cloth lightly dampened  
with a mild detergent.  
Avoid getting liquids inside your touchmonitor. If liquid does  
get inside, have a qualified service technician check it before  
you power it on again.  
Do not wipe the screen with a cloth or sponge that could  
scratch the surface.  
During transportation of the monitor, the swivel base must be  
removed.  
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Appendix C  
Technical Specifications  
Note: All specifications are subject to change.  
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Appendix C : Technical Specifications  
Touchmonitor Specifications  
17” Monitor  
15” Monitor  
Picture Tube  
17(15.7diagonal viewable  
image), 0.27-mm dot pitch,  
anti-static, anti-glare, and TCO  
treatment coated.  
15(13.8diagonal viewable  
image), 0.28-mm dot pitch,  
anti-static, anti-glare, and  
multiple layer coating.  
Maximum  
Resolution  
1280 x 1024 @ 60Hz  
1280 x 1024 @ 60Hz  
Deflection Frequency  
Horizontal: 30-70 kHz  
Horizontal: 30-70 kHz  
Vertical:  
50-150 Hz  
Vertical:  
50-150 Hz  
Maximum Video  
Input Bandwidth  
108 MHz  
108 MHz  
Display Area*  
Factory Setting:  
Factory Setting:  
approx. 305 mm x 229 mm  
R.G.B. Analog, 15 pin D-sub  
100-240 VAC 1.5A  
approx. 260 mm x 195 mm  
R.G.B. Analog, 15 pin D-sub  
100-240 VAC 1.3A  
Input Signal  
Input Voltage  
Display Colors*  
Power Consumption  
Power Management  
Analog input; unlimited colors  
80 watts  
Analog input; unlimited colors  
75 watts  
Compliant with EPA/Energy  
Star, NUTEK/TCO VESA  
DPMS signaling method.  
Compliant with EPA/Energy  
Star, VESA DPMS signaling  
method.  
Plug and Play  
Compatibility  
Compliant with VESA DDC 1/  
2B standards.  
Compliant with VESA DDC 1/  
2B standards.  
CRT Life  
Average operational CRT life is  
Average operational CRT life is  
12,000 hours to half brightness. 12,000 hours to half brightness.  
*Dependent on video controller/card used.  
30 - Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide  
                           
Touchmonitor Specifications  
15Monitor  
17Monitor  
On-Screen  
Adjustments  
H/V POSITION, H/V SIZE,  
PINCUSHION, TRAPEZIOD,  
PARALLEL, PIN BALANCE,  
H/V MOIRE, LANGUAGES,  
ROTATION, OSD H/V  
H/V POSITION, H/V SIZE,  
PINCUSHION, TRAPEZIOD,  
PARALLEL, PIN BALANCE,  
H/V MOIRE, LANGUAGES,  
ROTATION, OSD H/V  
POSITION, COLOR  
POSITION, COLOR  
CONTROL, RECALL,  
CONTROL, RECALL,  
INFORMATION, DEGAUSS,  
BRIGHTNESS, CONTRAST  
INFORMATION, DEGAUSS,  
BRIGHTNESS, CONTRAST  
Safety Regulations  
EMI  
UL, cUL, DHHS, TÜVGS  
UL, cUL, DHHS, TÜVGS  
TCO95, FCC Class B, (FCC  
Class A for models without  
touch controllers), CE  
FCC Class B, (FCC Class A for  
models without touch  
controllers), CE, TCO95  
Ergonomics  
ZH1/618:10.80; DIN EN 2941-  
3:1993  
ZH1/618:10.80; DIN EN 2941-  
3:1993  
ISO/DIS 9241-7,-8:1986; Anti-  
glare screens: Part 7 class 1.  
ISO/DIS 9241-7,-8:1986; Anti-  
glare screens: Part 7 class 1.  
Clear screens: Part 7 class 3.  
Clear screens: Part 7 class 3.  
Monitor Dimensions  
404mm (W) x 408mm (H) x  
420mm (D)  
360 mm (W) x 377mm (H) x  
392mm (D)  
Net Weight (without  
touchscreen)  
13.7kg unpacked, 16.7kg  
packed  
11.7kg unpacked, 13.5kg  
packed  
Ambient Temperature Operating: 0°C - 40°C  
Operating: 0°C - 40°C  
Storage: -20°C - 65°C  
Operating: 20%-95%  
Storage: 10%-95%  
Storage: -20°C - 65°C  
Humidity  
Operating: 20%-95%  
Storage: 10%-95%  
Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide - 31  
               
Appendix C : Technical Specifications  
IntelliTouch Touchmonitor Specifications  
Mechanical  
Positional Accuracy  
Standard deviation of error is less than 0.080 in. (2.03 mm).  
Equates to less than ±1%.  
More than 100,000 touchpoints/in2 (15,500 touchpoints/cm2).  
Typically less than 3 ounces (85 grams).  
Touchpoint Density  
Touch Activation Force  
Surface Durability  
Surface durability is that of glass, Mohshardness rating of 7.  
Expected Life  
Performance  
No known wear-out mechanism, as there are no layers, coatings,  
or moving parts. IntelliTouch technology has been operationally  
tested to more than 50 million touches in one location without  
failure, using a stylus similar to a finger.  
Sealing  
Unitissealedtoprotectagainstsplashedliquids,dirt, anddust.  
See IntelliTouch Product Manual for details.  
Optical  
Light Transmission (per  
ASTM D1003)  
90%  
Visual Resolution  
All measurements made using USAF 1951 Resolution Chart,  
under 30X magnification, with test unit located approximately  
1.5 in (38 mm) from surface of resolution chart.  
Clear surface: Excellent, with no noticeable degradation.  
Antiglare surface: 6:1 minimum.  
Gloss (per ASTM  
D2457 using a 60-  
degree gloss meter)  
Clear surface: N/A  
Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss  
units.  
32 - Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide  
                     
Touchmonitor Specifications  
Environmental  
Chemical Resistance  
The active area of the touchscreen is resistant to all chemicals  
that do not affect glass, such as:  
Acetone  
Toluene  
Methyl ethyl ketone  
Isopropyl alcohol  
Methyl alcohol  
Ethyl acetate  
Ammonia-based glass cleaners  
Gasoline  
Kerosene  
Vinegar  
Electrostatic Protection  
(per EN 61 000-4-2,  
1995)  
Meets Level 4 (15 kV air/8 kV contact discharges).  
Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide - 33  
   
Appendix C : Technical Specifications  
AccuTouch Touchmonitor Specifications  
Mechanical  
Construction  
Top: Polyester with outside hard-surface coating with clear or  
antiglare finish.  
Inside: Transparent conductive coating.  
Bottom: Glass substrate with uniform resistive coating. Top and  
bottom layers separated by Elo-patented separator dots.  
Positional Accuracy  
Standard deviation of error is less than 0.080 in. (2.03 mm). This  
equates to less than ±1%.  
Touchpoint Density  
Touch Activation Force  
Surface Durability  
More than 100,000 touchpoints/in² (15,500 touchpoints/cm²).  
Typically less than 4 ounces (113 grams).  
Meets Taber Abrasion Test (ASTM D1044), CS-10F wheel, 500  
g. Meets pencil hardness 3H.  
Expected Life  
Performance  
AccuTouch technology has been operationally tested to greater  
than 35 million touches in one location without failure, using a  
stylus similar to a finger.  
Optical  
Light Transmission (per  
ASTM D1003)  
Typically 75% at 550-nm wavelength (visible light spectrum).  
Visual Resolution  
All measurements made using USAF 1951 Resolution Chart,  
under 30 X magnification, with test unit located approximately  
1.5 in. (38 mm) from surface of resolution chart.  
Clear surface: N/A  
Antiglare surface: 6:1 minimum.  
Haze (per ASTM  
D1003)  
Clear surface: Less than 1.5%.  
Antiglare surface: Less than 15%.  
Gloss (per ASTM  
D2457)  
Clear surface: N/A  
Antiglare surface: 90 ± 20 gloss units tested on a hard-coated  
front surface.  
34 - Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide  
                       
Touchmonitor Specifications  
Environmental  
Chemical Resistance  
The active area of the touchscreen is resistant to the following  
chemicals when exposed for a period of one hour at a  
temperature of 21°C:  
Acetone  
Methylene chloride  
Methyl ethyl ketone  
Isopropyl alcohol  
Hexane  
Turpentine  
Mineral spirits  
Unleaded gasoline  
Diesel fuel  
Motor oil  
Transmission fluid  
Antifreeze  
Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide - 35  
 
Appendix C : Technical Specifications  
Signal PINOUT for 15and 17Monitors  
5
4
3
2
1
10  
9
8
7
6
15  
14  
13  
12  
11  
PIN  
Signal  
Number  
Red video  
Green video  
Blue video  
Ground  
1
2
3
4
*VGA card detection (GND)  
Red return  
5
6
Green return  
7
Blue return  
8
+5 V  
9
Sync return  
10  
11  
12  
13  
14  
15  
Ground  
SDA (Serial Data)  
Horizontal Sync  
Vertical Sync  
SCL (Serial Clock)  
*Pin 5, self-test pin shall be grounded when signal connector is plugged in.  
36 - Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide  
   
Power Consumption  
Power Consumption  
The touchmonitor comes with a power-saving feature that controls its  
power consumption. This feature complies with both the EPAs Energy  
Star requirements and European NUTEK/TCOs power management  
guidelines. It also conforms to the Display Power Management System  
(DPMS) power-down signaling method approved by the Video Elec-  
tronics Standard Association (VESA)  
15Monitor  
Power  
consumption (W)  
Mode  
LED  
Normal  
Standby  
Suspend  
Off  
Green  
75  
15  
15  
5
Green/Orange blinking (1 sec.)  
Green/Orange blinking (0.5 sec.)  
Orange  
Soft Power Switch Off Not illuminated  
4
Unplugged  
Not illuminated  
0
17Monitor  
Power  
consumption (W)  
Mode  
LED  
Normal  
Standby  
Suspend  
Off  
Green  
90  
15  
15  
5
Green/Orange blinking (1 sec.)  
Green/Orange blinking (0.5 sec.)  
Orange  
Soft Power Switch Off Not illuminated  
Unplugged Not illuminated  
4
0
IMPORTANT: The power button does not disconnect the display unit  
from the mains. The only way to isolate the display unit completely  
from the mains supply is to unplug the mains cable.  
Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide - 37  
     
Appendix C : Technical Specifications  
Preset Timing Table  
Your Elo Entuitive touchmonitor has 8 preset timing modes. The follow-  
ing are modes preset as factory defaults:  
No.  
1
Resolution  
720x400  
640x480  
640x480  
800x600  
800x600*  
800x600  
1024x768  
1024x768*  
Horizontal Frequency Refresh Rate  
31.5 kHz  
43.3 kHz  
50.6 kHz  
46.9 kHz  
53.7 kHz  
63.9 kHz  
60.0 kHz  
68.7 kHz  
70 Hz  
85 Hz  
100 Hz  
75 Hz  
85 Hz  
100 Hz  
75 Hz  
85 Hz  
2
3
4
5
6
7
8
*Recommended primary mode  
15and 17CRT Rear Mount Touchmonitor  
Dimensions  
For location and dimensions of all touchmonitor mounting options see  
38 - Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide  
         
Regulatory Information  
Electrical Safety Information  
A) Compliance is required with respect to the voltage, frequency, and current requirements indi-  
cated on the manufacturers label. Connection to a different power source than those specified  
herein will likely result in improper operation or damage to the equipment, or may pose a fire  
hazard if the limitations are exceeded.  
B) There are no operator serviceable parts inside this equipment. This equipment generates haz-  
ardous voltages that constitute a safety hazard. Service should be provided only by a qualified  
service technician.  
C) This equipment is provided with a detachable power cord that has an integral safety ground  
wire and three-prong connector intended for connection to a grounded safety outlet.  
1) Do not substitute the cord with any cord other than the provided approved type. Under  
no circumstances use an adapter plug to connect to a two-wire outlet, as this will defeat the  
continuity of the grounding wire.  
2) This equipment requires the use of the ground wire as a part of its safety certification.  
Modification or misuse can provide a shock hazard that can result in serious injury or  
death.  
3) If there are any questions about the installation prior to connecting the equipment to  
mains power, contact a qualified electrician or the manufacturer.  
Emissions and Immunity Information  
A) Notice to Users in the United States: This equipment has been tested and found to comply  
with Part 15 of FCC Rules for digital devices. Models with internal touch controllers meet Class  
B limits. Models without internal touch controllers meet Class A limits. These limits are  
designed to provide reasonable protection against harmful interference in a residential installa-  
tion. This equipment generates, uses, and can radiate radio frequency energy, and if not installed  
and used in accordance with the instructions, may cause harmful interference to radio communi-  
cations.  
B) Notice to Users in Canada: This equipment has been tested and found to comply with radio  
noise emission limits as established by the Radio Interference Regulations of Industrie Canada  
for digital devices. Models with internal touch controllers meet Class B limits. Models without  
internal touch controllers meet Class A limits.  
C) Notice to Users in the European Union: This equipment has been tested and found to comply  
with the requirements of CE marking for Information Technology Equipment as required by:  
Low Voltage Directive 73/23/ECC and standard EN 60950; EMC Directive 89/336/ECC, and  
per standard EN 55022, models with internal touch controllers meet Class B limits, and models  
without internal touch controllers meet Class A limits.  
D) General Information to All Users: This equipment generates, uses, and can radiate radio fre-  
quency energy. If not installed and used according to this manual, the equipment may cause  
interference with radio and television communications. There is, however, no guarantee that  
interference will not occur in any particular installation due to site-specific factors.  
1) In order to meet emission and immunity requirements, the user must observe the fol-  
lowing:  
a) Use only the provided I/O cables to connect this digital device with any computer.  
Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide - 39  
       
b) To ensure compliance, use only the provided manufacturer-approved line cord.  
c) The user is cautioned that changes or modifications to the equipment not  
expressly approved by the party responsible for compliance could void the users  
authority to operate the equipment.  
2) If this equipment appears to cause interference with radio or television reception, or any  
other device:  
a) Verify as an emission source by turning the equipment off and on.  
b) If you determine that this equipment is causing the interference, try to correct the  
interference by using one or more of the following measures:  
i) Move the digital device away from the affected receiver.  
ii) Reposition (turn) the digital device with respect to the affected receiver.  
iii) Reorient the affected receivers antenna.  
iv) Plug the digital device into a different AC outlet so the digital device and  
the receiver are on different branch circuits.  
v) Disconnect and remove any I/O cables that the digital device does not use.  
(Unterminated I/O cables are a potential source of high RF emission levels.)  
vi) Plug the digital device into only a grounded outlet receptacle. Do not use  
AC adapter plugs. (Removing or cutting the line cord ground may increase RF  
emission levels and may also present a lethal shock hazard to the user.)  
If you need additional help, consult your dealer, manufacturer, or an experienced radio or  
television technician  
DHHS  
40 - Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide  
Warranty  
Except as otherwise stated herein or in an order acknowledgment delivered to  
Buyer, Seller warrants to Buyer that the Product shall be free of defects in mate-  
rials and workmanship. See relevant specification sheet for touchmonitors.  
Seller makes no warranty regarding the model life of monitors. Sellers suppliers  
may at any time and from time to time make changes in the monitors delivered  
as Products or components.  
Buyer shall notify Seller in writing promptly (and in no case later than thirty  
[30] days after discovery) of the failure of any Product to conform to the war-  
ranty set forth above; shall describe in commercially reasonable detail in such  
notice the symptoms associated with such failure; and shall provide to Seller the  
opportunity to inspect such Products as installed, if possible. The notice must be  
received by Seller during the Warranty Period for such product, unless otherwise  
directed in writing by the Seller. Within thirty (30) days after submitting such  
notice, Buyer shall package the allegedly defective Product in its original ship-  
ping carton(s) or a functional equivalent and shall ship to Seller at Buyers  
expense and risk.  
Within a reasonable time after receipt of the allegedly defective Product and ver-  
ification by Seller that the Product fails to meet the warranty set forth above,  
Seller shall correct such failure by, at Sellers options, either (i) modifying or  
repairing the Product or (ii) replacing the Product. Such modification, repair, or  
replacement and the return shipment of the Product with minimum insurance to  
Buyer shall be at Sellers expense. Buyer shall bear the risk of loss or damage in  
transit, and may insure the Product. Buyer shall reimburse Seller for transporta-  
tion cost incurred for Product returned but not found by Seller to be defective.  
Modification or repair of Products may, at Sellers option, take place either at  
Sellers facilities or at Buyers premises. If Seller is unable to modify, repair, or  
replace a Product to conform to the warranty set forth above, then Seller shall, at  
Sellers option, either refund to Buyer or credit to Buyers account the purchase  
price of the Product less depreciation calculated on a straight-line basis over  
Sellers stated Warranty Period.  
THESE REMEDIES SHALL BE THE BUYERS EXCLUSIVE REMEDIES  
FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WAR-  
RANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRAN-  
TIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,  
REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE,  
THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGE-  
Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide - 41  
   
MENT, OR OTHERWISE. NO EMPLOYEE OF SELLER OR ANY OTHER  
PARTY IS AUTHORIZED TO MAKE ANY WARRANTY FOR THE GOODS  
OTHER THAN THE WARRANTY SET FORTH HEREIN. SELLERS LIA-  
BILITY UNDER THE WARRANTY SHALL BE LIMITED TO A REFUND  
OF THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL  
SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR INSTAL-  
LATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY SPECIAL,  
CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES.  
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller  
harmless from all liability relating to (i) assessing the suitability for Buyers  
intended use of the Products and of any system design or drawing and (ii) deter-  
mining the compliance of Buyers use of the Products with applicable laws, reg-  
ulations, codes, and standards. Buyer retains and accepts full responsibility for  
all warranty and other claims relating to or arising from Buyers products, which  
include or incorporate Products or components manufactured or supplied by  
Seller. Buyer is solely responsible for any and all representations and warranties  
regarding the Products made or authorized by Buyer. Buyer will indemnify  
Seller and hold Seller harmless from any liability, claims, loss, cost, or expenses  
(including reasonable attorneys fees) attributable to Buyers products or repre-  
sentations or warranties concerning same.  
Elo TouchSystems (800) 356-8682 or (650) 361-2507 · Fax (650) 361-5579 ·  
Users should independently evaluate the suitability of the product for their appli-  
cation.  
42 - Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide  
Index  
H. Size 18  
Haze 34  
INDEX  
Horizontal Mount 5  
15 38  
tor Dimensions 38  
Information 19  
Input Signal 30  
Input Voltage 30  
Installation 3  
A
About the Product 1  
About Touchmonitor Adjustments 15  
AccuTouch Touchmonitor Specifications ❑  
34  
AccuTouch Touchscreens 26  
Ambient Temperature 31  
Installing the Driver Software 11  
dows 2000, 95/98 and NT 4.0 11  
Installing the USB Touch Driver for Win-  
B
Bottom Mount 6  
Brightness 20  
IntelliTouch Touchscreens 25  
C
Care and Handling of Your Touchmonitor Language 19  
28  
Light Transmission 32, 34  
Chemical Resistance 33, 35  
Color Control 19  
Connecting Your Touchmonitor 7  
Construction 34  
Maximum Resolution 30  
Maximum Video Input Bandwidth 30  
Monitor Dimensions 31  
Monitor Warning Messages 23  
Contrast 20  
CRT Life 30  
D
Deflection Frequency 30  
Display Area 30  
Display Colors 30  
Net Weight 31  
E
On-Screen Adjustments 31  
Operation 15  
OSD Adjustments 18  
OSD H. Position 19  
Electrical Safety Information 39  
Electrostatic Protection 33  
EMI 31  
Emissions and Immunity Information 39  
Ergonomics 31  
Expected Life Performance 32, 34  
P
Picture Tube 30  
Pin Balance 18  
Pincushion 18  
Plug and Play Compatibility 30  
Positional Accuracy 32, 34  
Power Consumption 30, 37  
Power Management 30  
G
Getting Started 4  
Gloss 32, 34  
H
H. Moire 19  
H. Position 18  
Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide - 43  
 
Index  
Precautions 1  
Preset Modes 37  
Preset Timing Table 38  
Touchmonitor Controls 16  
Touchmonitor Safety 27  
Touchmonitor Specifications 30  
Touchpoint Density 32, 34  
R
An Overview 25  
Trapezoid 18  
Troubleshooting 21  
Recall 19  
Regulatory Information 39  
Rotation 19  
S
Unpacking Your Touchmonitor 3  
Using the On Screen Display (OSD) 17  
Safety Regulations 31  
Sealing 32  
Selecting a Suitable Location 4  
Signal PINOUT for 15and 17Monitors V  
36  
Solutions to Common Problems 21  
Surface Durability 32, 34  
V. Position 18  
V. Size 18  
Vertical Mount 6  
T
Visual Resolution 32, 34  
Technical Specifications 29  
Touch Activation Force 32, 34  
Touch Technology 25  
W
Warranty 41  
44 - Elo Entuitive Touchmonitor  
CRT Rear Mount User Guide  

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