Elo TouchSystems 2125C Series User Manual

Copyright © 2001 Elo TouchSystems Inc. All Rights Reserved.  
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system,  
or translated into any language or computer language, in any form or by any means, including, but not  
limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permis-  
sion of Elo TouchSystems.  
Disclaimer  
The information in this document is subject to change without notice. Elo TouchSystems makes no  
representations or warranties with respect to the contents hereof, and specifically disclaims any  
implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves  
the right to revise this publication and to make changes from time to time in the content hereof with-  
out obligation of Elo TouchSystems to notify any person of such revisions or changes.  
Trademark Acknowledgments  
IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo Touch-  
Systems, Inc.  
Other product names mentioned herein may be trademarks or registered trademarks of their respec-  
tive companies. Elo TouchSystems claims no interest in trademarks other than its own.  
iii  
iv  
Table of Contents  
Appendix C  
Chapter 1  
Introduction  
1
Technical Specifications  
27  
Precautions . . . . . . . . . . . . . . . . . . . . 1  
About the Product . . . . . . . . . . . . . . . . . 1  
Touchmonitor Specifications . . . . . . . . . . 27  
21" CRT Touchmonitor Dimensions . . . . . 31  
Signal PINOUT for 21" Monitor . . . . . . . 33  
Power Consumption. . . . . . . . . . . . . . . 34  
Preset Timing Table. . . . . . . . . . . . . . . 35  
Setting the Refresh Rate . . . . . . . . . . 35  
Chapter 2  
Installation and Setup  
3
Unpacking Your Touchmonitor. . . . . . . . . . . 3  
Getting Started . . . . . . . . . . . . . . . . . . 4  
Installing the Base . . . . . . . . . . . . . . . 4  
Selecting a Suitable Location . . . . . . . . . 4  
Connecting Your Touchmonitor . . . . . . . . . . 5  
Installing the Driver Software . . . . . . . . . . . 8  
Installing the Serial Touch Driver for Windows  
2000, Me, 95/98 and NT 4.0 . . . . . . . . . 9  
Installing the USB Touch Driver for Windows  
2000, Windows Me and Windows 98 . . . . . 9  
Warranty  
37  
Index  
39  
Chapter 3  
Operation  
11  
About Touchmonitor Adjustments . . . . . . . . 11  
Touchmonitor Controls . . . . . . . . . . . . . 12  
Using the On Screen Display (OSD) . . . . . 12  
Brightness. . . . . . . . . . . . . . . . . 13  
Contrast . . . . . . . . . . . . . . . . . . 13  
Locking/Unlocking the OSD Functions . . . . 13  
OSD Adjustments . . . . . . . . . . . . . . 14  
Chapter 4  
Troubleshooting  
17  
Monitor Warning Messages . . . . . . . . . 18  
Appendix A  
Touch Technology  
19  
Touchscreens: An Overview. . . . . . . . . . . 19  
IntelliTouch Touchscreens . . . . . . . . . . . . 20  
AccuTouch Touchscreens . . . . . . . . . . . . 21  
Appendix B  
Touchmonitor Safety  
23  
Care and Handling of Your Touchmonitor . . . . 24  
Regulatory Information  
25  
v
Copyright © 1996, Borland International. All rights reserved. BORLAND CONFIDENTIAL  
September 21, 2001 9:10 am (D:\Vera new\8544-21 inch Hyundai CRT UG\21inch Hyundai  
CRTTOC.fm)  
vi  
C H A P T E R  
1
CHAPTER 1  
INTRODUCTION  
Congratulations on your purchase of an Elo TouchSystems Entuitive  
touchmonitor. Your new high-resolution touchmonitor combines the reliable  
performance of Elo’s touch technology with the latest advances in CRT display  
design. This combination of features creates a natural flow of information  
between a user and the touchmonitor.  
Precautions  
Follow all warnings, precautions and maintenance as recommended in this  
user’s manual to maximize the life of your unit. See Appendix B for more  
information on touchmonitor safety.  
About the Product  
Your CRT touchmonitor is a color display with the following features:  
• 20-inch viewable image 0.25mm dot pitch CDT  
• Supports a widerange of screen refresh rates with flicker-free picture quality.  
• Plug and Play functionality automatically adjusts the monitor to its optimum  
performance.  
• VESA DPMS (Display Power Management Signaling).  
• VESA DDC1/2B compatibility.  
• Patented touch technology from Elo TouchSystems.  
• RS-232 or Universal Serial Bus (USB) touch interface.  
1-1  
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C H A P T E R  
2
CHAPTER 2  
INSTALLATION AND SETUP  
This chapter discusses how to install your CRT touchmonitor and how to install  
Elo TouchSystems driver software.  
Unpacking Your Touchmonitor  
Check that the following 9 items are present and in good condition:  
Quick Installation Guide  
CD  
Software  
User's  
Guide  
User’s Guide, Quick Install Guide,  
and TouchTools CD-ROM  
CRT Touchmonitor  
European power cable  
Monitor power cable (US/Canada)  
Serial touchscreen cable  
Video cable  
Base  
2-3  
Getting Started  
Installing the Base  
• Carefully turn the touchmonitor upside-down.  
• Place the base against the bottom of the monitor so that the base fasteners are  
aligned with appropriate slots.  
• Push the base towards the front of the monitor until the latch locks into  
position.  
• Carefully turn the touchmonitor right-side up.  
Selecting a Suitable Location  
• Place the monitor at least 12 inches from other electrical or heat-emitting  
equipment and allow at least 4 inches on each side for ventilation.  
• Place the monitor in a position where no light shines or is reflected directly  
on the screen.  
• To reduce eye strain, avoid installing the display unit against a bright  
background such as a window.  
• Position the monitor so the top of the screen is no higher than eye level.  
• Position the monitor directly in front of you at a comfortable reading  
distance.  
2-4 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Connecting Your Touchmonitor  
Your touchmonitor comes with a Serial (RS-232) touchscreen connector cable.  
IMPORTANT: Before connecting the cables to your touchmonitor and PC, be sure that the computer  
and touchmonitor are turned off.  
Video cable  
1 Connect one end of the video cable to the video connector on your PC and  
the other end of the cable to the video connector on your monitor. Secure the  
cable by turning the screws on the connector.  
2-5  
Power cable  
Video cable  
2 Connect the power cable to the AC connector on your touchmonitor. To  
protect your equipment against risk of damage from electrical surges in the  
power line, plug the touchmonitor’s power cord into a surge protector, and  
then connect the surge protector to a grounded (three-pronged) AC electrical  
outlet.  
2-6 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Video cable  
Power cable  
Touchscreen cable  
3 Connect the touchscreen cable. Connect one end to the appropriate port on  
the back of your PC. Connect the other end of the cable to the touchscreen  
connector on your touchmonitor. The touchscreen cable connectors should fit  
snugly into the connectors on your touchmonitor and PC.  
2-7  
Power LED  
Soft Power Switch  
4 Power on your monitor using the Soft power switch and check that the power  
LED is on, then power on your PC. If not, repeat steps 2, 3, and 4, or refer to  
Chapter 4, Troubleshooting.  
5 After a brief pause the picture should appear. If necessary, adjust the front  
panel controls according to your personal preference (see Chapter 3).  
6 Insert the Elo TouchTools CD-ROM in your computer’s CD-ROM drive to  
install the appropriate touchscreen driver software. Follow the directions  
starting on the next page to install the driver software.  
Installing the Driver Software  
Elo TouchSystems provides driver software that allows your touchmonitor to  
work with your computer. Drivers are located on the enclosed CD-ROM for the  
following operating systems:  
• Windows 2000  
• Windows Me  
• Windows 98  
• Windows 95  
• Windows NT 4.0  
Additional drivers and driver information for other operating systems (including  
MS DOS, Windows 3.x, OS/2, Macintosh and Linux) are available on the Elo  
2-8 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Your Elo touchmonitor is plug-and-play compliant. Information on the video  
capabilities of your touchmonitor is sent to your video display adapter when  
Windows starts. If Windows detects your touchmonitor, follow the instructions  
on the screen to install a generic plug-and-play monitor.  
Refer to the appropriate following section for driver installation instructions.  
Installing the Serial Touch Driver for Windows 2000, Me,  
95/98 and NT 4.0  
NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install the  
driver.  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
If the AutoStart feature for your CD-ROM drive is active, the system  
automatically detects the CD and starts the setup program.  
2 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
If the AutoStart feature is not active:  
1 Click Start > Run.  
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.  
3 Click Open, then OK to run EloCd.exe.  
4 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
Installing the USB Touch Driver for Windows 2000,  
Windows Me and Windows 98  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
If Windows 98, Windows Me or Windows 2000 starts the Add New  
Hardware Wizard:  
2 Choose Next. Select “Search for the best driver for your device  
(Recommended)” and choose Next.  
3 When a list of search locations is displayed, place a checkmark on “Specify a  
location” and use Browse to select the \EloUSB directory on the Elo  
CD-ROM.  
2-9  
4 Choose Next. Once the Elo TouchSystems USB touchscreen driver has been  
detected, choose Next again.  
5 You will see several files being copied. Insert your Windows 98 CD if  
prompted. Choose Finish.  
If Windows 98, Windows Me or Windows 2000 does not start the Add New  
Hardware Wizard:  
NOTE For Windows 2000 you must have administrator access rights to install the driver.  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
2 If the AutoStart feature for your CD-ROM drive is active, the system  
automatically detects the CD and starts the setup program.  
3 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
If the AutoStart feature is not active:  
1 Click Start > Run.  
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.  
3 Click Open, then OK to run EloCd.exe.  
4 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
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C H A P T E R  
3
CHAPTER 3  
OPERATION  
About Touchmonitor Adjustments  
By design, your Elo Entuitive touchmonitor should not require any adjustments.  
The factory settings will give you optimum video results with most standard PC  
video display adapters.  
However, after connecting your touchmonitor you can further optimize the  
settings to meet your requirements by following the directions in this chapter.  
All adjustments you make to the controls are automatically memorized, so you  
do not need to reset your choices every time you unplug your touchmonitor or  
power it off and on. If there is a power failure your touchmonitor settings will  
not default to the factory specifications.  
IMPORTANT: Do not remove the CRT touchmonitor cover. The touchmonitor uses high voltages, and  
the metal edges inside the touchmonitor cover are sharp. Removing the touchmonitor  
cover voids the warranty.  
3-11  
Touchmonitor Controls  
You can adjust the screen display by using the buttons located below the screen.  
Using the On Screen Display (OSD)  
1 Push the MENU button to access the OSD. The resolution and frequency are  
displayed at the top of the menu for your information.  
2 Push the  
or  
button to choose the item you want to adjust. The selected  
item is highlighted.  
3 Push the SELECT button to adjust the highlighted item.  
4 Push the or button to adjust the selection.  
5 Push the SELECT button to return to the previous menu if you are in a  
submenu.  
The display unit automatically saves the new settings in 3 to 4 seconds after  
your last adjustments and the menu disappears. You can also push the  
MENU button to make the menu disappear.  
3-12 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Brightness  
Use the  
button to select the brightness adjustment.  
or button.  
Adjust with  
Contrast  
Use the  
button to select the brightness adjustment.  
or button.  
Adjust with  
Locking/Unlocking the OSD Functions  
You are able to lock the OSD functions if you do not want them to be changed.  
To lock the OSD functions:  
1 Press the power button to turn the monitor off.  
2 Press the power button on and press the Menu key for 2 or 3 seconds or until  
you see the green LED on the power button. The factory OSD menu window  
will appear.  
3 Use the  
or  
button to select the OL option.  
4 Press the Select button to highlight the Locked option on the menu.  
5 Press the power button to turn the monitor off then turn it back on.  
To unlock the OSD functions:  
1 Press the power button to turn the monitor off.  
2 Press the power button on and press the Menu key for 2 or 3 seconds or until  
you see the green LED on the power button. The factory OSD menu window  
will appear.  
3 Use the  
or  
button to select the OL option.  
4 Press the Select button to highlight the Unlocked option on the menu.  
5 Press the power button to turn the monitor off then turn it back on.  
3-13  
OSD Adjustments  
H. Size  
Adjusts the horizontal size of the entire screen image.  
Adjusts the horizontal position of the entire screen image.  
Adjusts the vertical size of the entire screen image.  
H. Position  
V. Size  
V. Position  
Adjusts the vertical position of the entire screen image.  
If the vertical sides of the picture curve in or bulge out, you can  
correct the distortion by using the pincushion adjustment.  
Pincushion  
Trapezoid  
Parallel  
If the picture is wider at the top or at the bottom, you can  
correct the distortion by using the trapezoid adjustment.  
If the sides of the screen image are tilted, you can correct the  
distortion by using the parallel adjustment.  
If the sides of the picture are bowed to the right or the left, you  
can correct the pin cushion balance by using this adjustment.  
Pin Balance  
Clears vertical moire if a series of concentric circles or arcs  
appear on your screen.  
V. Moire  
Clears horizontal moire if a series of concentric circles or arcs  
appear on your screen.  
H. Moire  
Top Corner  
If the top corner sides of the picture curve in or bulge out, you  
can correct the top corner distortion by using this adjustment.  
If the bottom corner sides of the picture curve in or bulge out,  
you can correct the top corner distortion by using this  
adjustment.  
Bottom  
Corner  
If either the left or right side of the picture is out of proportion  
from the other, you can correct this by using the horizontal  
linearity adjustment.  
H. Linearity  
V. Linearity  
If either the top or bottom side of the picture is out of  
proportion with the center, you can correct this by using the  
vertical linearity adjustment.  
Press the Select button to select the signal source  
(BNC or D-Sub).  
BNC/D-Sub  
(Option)  
3-14 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
If the primary colors like white, blue or red display some areas  
or dots showing different colors, you can correct this by using  
the purity adjustment.  
Purity  
PR  
HC  
VC  
If shadows appear around text or graphic images, you can  
remove them by using the horizontal convergence adjustment.  
H.  
Convergence  
If shadows appear around text or graphic images, you can  
remove them by using the vertical convergence adjustment.  
V.  
Convergence  
You can select the language in which adjustment menus are  
displayed. The following languages are available; English,  
German, French, Italian, Spanish, Swedish, Finnish, Danish,  
and Portuguese.  
Language  
Rotation  
If the entire screen image is tilted, you can correct the  
distortion by using the rotation adjustment.  
OSD H.  
Position  
Adjusts the OSD menu’s horizontal position on the screen.  
Adjusts the OSD menu’s vertical position on the screen.  
OSD V.  
Position  
Color temperature affects the tint of the image. With lower  
color temperature the image turns reddish and with higher  
temperatures bluish.  
Color  
Control  
There are three color setting available: 9300K, 6500K, or  
USER. With the USER setting you can set individual values  
for red, green, and blue.  
If you operate your display unit in a factory preset mode, this  
function deletes adjustments you made for size, position and  
shape, and restores the properties which have been set in the  
factory. If you operate your display unit in user mode, this  
function has no effect except that the contrast will be reset to  
the maximum value and the brightness to the cut-off level.  
Recall  
Information shows horizontal and vertical sync polarity of  
current timing set.  
Information  
3-15  
External magnetic fields may cause distortion or discoloration  
in the picture. Demagnetizing takes place automatically when  
the display unit is switched on, and the unit normally maintains  
faultless color purity during operation.  
If you have tilted, swiveled or moved the display unit, you can  
perform demagnetization. During the process the picture is  
distorted for a few seconds. After demagnetization, the color  
impurities have disappeared if caused by stray magnetic fields.  
Degauss  
Do not use the degauss feature more than once every half hour  
or the degauss function will not work.  
Brightness  
Contrast  
Adjusts the brightness of the screen.  
Adjusts the contrast of the screen.  
NOTE: Moire is an interface pattern that makes the screen seem to have faint lines. A picture  
that is rastered or consists of small repeating figures is sensitive to moire interference.  
Strong colors are also liable to intensify moire. The moire pattern on the screen does not  
affect the printout of the image.  
3-16 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
C H A P T E R  
4
CHAPTER 4  
TROUBLESHOOTING  
Problem  
Suggestion (s)  
No picture.  
Your touchmonitor may not be getting power.  
Make certain that your power strip is plugged into  
the wall socket and that the PC and touchmonitor  
are plugged in and powered on.  
Test the power supply by trying different cables or  
a different wall outlet, or by plugging another  
appliance into the outlet.  
The touchmonitor might be in standby mode. Push  
one of the keyboard keys. Check that the keyboard  
is properly connected to the computer.  
Ensure that your computer and video card are  
properly configured (consult the video card  
documentation).  
Touchmonitor does not enter power  
management mode.  
The video signal from the computer does not  
comply with VESA DPMS standard. Either the  
computer or the graphics adapter is not using the  
VESA DPMS power management function.  
Screen flickers  
Color defects  
The screen may seem to flicker when the refresh  
rate is less than 75Hz. See the list of recommended  
modes in Appendix C, page 27.  
If your color is not uniform, degauss the  
touchmonitor as described in Chapter 3, page 15,  
and make sure that the touchmonitor is at least 12  
inches from any other electrical equipment.  
Picture appears to be ghosting.  
Picture is not centered.  
Make certain there is a good connection between  
the touchmonitor and the computer.  
Read about adjusting your touchmonitor picture  
and make the appropriate adjustments.  
Picture appears “washed out”.  
Readjust your brightness and contrast settings.  
4-17  
Problem  
Suggestion (s)  
Picture not present or severely  
distorted.  
Verify that your video display adapter settings are  
formatted for the correct resolution and vertical  
refresh rates.  
Duplicated images  
A problem with your graphics adapter or  
touchmonitor. Contact your service representative.  
Touch doesn’t work.  
Check to make sure the touchscreen cable is  
securely attached at both ends.  
Monitor Warning Messages  
Message  
Suggestion  
Error message: OUT OF RANGE  
The graphics adapter is set for a refresh rate or a  
line frequency that is too high. Select another  
display mode with lower frequencies as directed  
by your video card vendor.  
Self diagnostics message: NO SIGNAL This message indicates that the signal is missing or  
faulty. Check that the signal cable connector is  
properly connected and that the connection pins  
are not bent or damaged. If the connector is loose,  
tighten the connector screws. Check that the PC is  
powered on.  
4-18 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
A P P E N D I X  
A
CHAPTER 4  
TOUCH TECHNOLOGY  
Touchscreens: An Overview  
Typically, users communicate with computers by using a mouse, a keyboard, or  
a combination of the two. Users who are not keyboard-literate or mouse-savvy  
can become frustrated with how long human-to-computer interactions take.  
Computer literacy is learned. This is complicated by the fact that using a  
keyboard or a mouse is neither intuitive nor natural for most people.  
Touchscreens cut out the learning curve by eliminating keyboard/mouse  
intermediaries and allowing a natural flow of information to develop between a  
user and a computer.  
When a user wants to access information or perform a function on a computer  
with a touchscreen installed, a touch quickly and accurately does the job that  
once required complicated keyboard interactions or precise mouse movements.  
A frustrating experience with a computer during a transaction can create  
dissatisfaction for your customer. Touchscreens help eliminate unpleasant  
transactions by creating a natural flow of information that enhances your  
product or service. Touchscreens speed up user/computer interactions. People  
get what they want faster and are more satisfied with the process.  
A-19  
IntelliTouch Touchscreens  
IntelliTouch uses Elo’s patented surface wave technology to provide superior  
image clarity, stable drift-free operation, and a durable surface that is unaffected  
by scratches. With IntelliTouch you get fast, accurate response to soft stylus  
stimulation (finger, gloved hand, pencil eraser) that is also sensitive to pressure.  
For example, a customer in a department store could scroll through a product  
catalog by increasing or decreasing pressure on an icon. IntelliTouch’s pressure  
sensitivity increases the intuitive nature of a user/touchscreen interaction by  
allowing for increased selectivity.  
An IntelliTouch touchscreen is a great choice for point-of-information or public  
access applications such as the following:  
• Point-of-information kiosks  
• Vending  
• Electronic catalogs  
• In-store locators  
• Gaming and lottery  
• Banking/financial transactions  
• Ticket sales  
• Interactive education  
• Multimedia demonstrations  
A-20 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
AccuTouch Touchscreens  
Elo’s patented five-wire resistive technology makes AccuTouch products  
unmatched for durability and accuracy. Touch an AccuTouch screen with a  
finger, gloved hand, stylus, fingernail, or even a credit card, and you’ll receive a  
fast, accurate response—every time. The surface of an AccuTouch touchscreen  
is scratch-resistant and can withstand spills and other types of wear and tear that  
often occur in heavy-usage environments.  
An AccuTouch touchscreen is best used for clerk- or employee-activated  
applications such as:  
• Industrial process control  
• Medical equipment  
• Point-of-sale terminals  
• Transportation  
A-21  
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A P P E N D I X  
B
CHAPTER 4  
TOUCHMONITOR SAFETY  
This manual contains information that is important for the proper setup and  
maintenance of your touchmonitor. Before setting up and powering on your new  
touchmonitor, read through this manual, especially Chapter 2, Installation and  
Setup, and Chapter 3, Operation.  
1 To reduce the risk of electric shock, follow all safety notices and never open  
the touchmonitor case.  
2 Your new touchmonitor is equipped with a three-wire, grounding power  
cord. The power cord plug will only fit into a three-pronged safety ground  
outlet. Do not attempt to fit the plug into an outlet that has not been  
configured for this purpose. Do not use a damaged power cord. Use only the  
power cord that comes with your Elo TouchSystems touchmonitor. Use of an  
unauthorized power cord may invalidate your warranty.  
3 The slots located on the sides and top of the touchmonitor case are for  
ventilation. Do not block or insert anything to the ventilation slots.  
4 It is important that your touchmonitor remains dry. Do not pour liquid into or  
onto your touchmonitor. If your touchmonitor becomes wet do not attempt to  
repair it yourself.  
B-23  
Care and Handling of Your Touchmonitor  
The following tips will help keep your Elo Entuitive touchmonitor functioning  
at the optimal level.  
• To avoid risk of electric shock, do not disassemble the display unit cabinet.  
The unit is not user serviceable. Remember to unplug the display unit from  
the power outlet before cleaning.  
• Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do  
not use thinner or benzene, abrasive cleaners or compressed air.  
• To clean display unit cabinet, use a cloth lightly dampened with a mild  
detergent.  
• Avoid getting liquids inside your touchmonitor. If liquid does get inside,  
have a qualified service technician check it before you power it on again.  
• Do not wipe the screen with a cloth or sponge that could scratch the surface.  
• During transportation of the monitor, the swivel base must be removed.  
B-24 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
CHAPTER 4  
REGULATORY INFORMATION  
Electrical Safety Information  
A) Compliance is required with respect to the voltage, frequency, and current  
requirements indicated on the manufacturer’s label. Connection to a different  
power source than those specified herein will likely result in improper operation or  
damage to the equipment, or may pose a fire hazard if the limitations are exceeded.  
B) There are no operator serviceable parts inside this equipment. This equipment  
generates hazardous voltages that constitute a safety hazard. Service should be  
provided only by a qualified service technician.  
C) This equipment is provided with a detachable power cord that has an integral  
safety ground wire and three-prong connector intended for connection to a  
grounded safety outlet.  
1) Do not substitute the cord with any cord other than the provided approved  
type. Under no circumstances use an adapter plug to connect to a two-wire  
outlet, as this will defeat the continuity of the grounding wire.  
2) This equipment requires the use of the ground wire as a part of its safety  
certification. Modification or misuse can provide a shock hazard that can  
result in serious injury or death.  
3) If there are any questions about the installation prior to connecting the  
equipment to mains power, contact a qualified electrician or the manufacturer.  
Emissions and Immunity Information  
A) Notice to Users in the United States: This equipment has been tested and found  
to comply with Part 15 Class B of FCC Rules for digital devices. These limits are  
designed to provide reasonable protection against harmful interference in a resi-  
dential installation. This equipment generates, uses, and can radiate radio fre-  
quency energy, and if not installed and used in accordance with the instructions,  
may cause harmful interference to radio communications.  
B) Notice to Users in Canada: This equipment has been tested and found to com-  
ply with Class B radio noise emission limits as established by the Radio Interfer-  
ence Regulations of Industrie Canada for digital devices.  
C) Notice to Users in the European Union: This equipment has been tested and  
found to comply with the Class B requirements of CE marking for Information  
Technology Equipment as required by: Low Voltage Directive 73/23/ECC and  
standard EN 60950; EMC Directive 89/336/ECC, and per standard EN 55022.  
D) General Information to All Users: This equipment generates, uses, and can  
radiate radio frequency energy. If not installed and used according to this manual,  
the equipment may cause interference with radio and television communications.  
There is, however, no guarantee that interference will not occur in any particular  
installation due to site-specific factors.  
25  
1) In order to meet emission and immunity requirements, the user must  
observe the following:  
a) Use only the provided I/O cables to connect this digital device with  
any computer.  
b) To ensure compliance, use only the provided manufacturer-approved  
line cord.  
c) The user is cautioned that changes or modifications to the equipment  
not expressly approved by the party responsible for compliance could  
void the user’s authority to operate the equipment.  
2) If this equipment appears to cause interference with radio or television  
reception, or any other device:  
a) Verify as an emission source by turning the equipment off and on.  
b) If you determine that this equipment is causing the interference, try to  
correct the interference by using one or more of the following measures:  
i) Move the digital device away from the affected receiver.  
ii) Reposition (turn) the digital device with respect to the affected  
receiver.  
iii) Reorient the affected receiver’s antenna.  
iv) Plug the digital device into a different AC outlet so the digital  
device and the receiver are on different branch circuits.  
v) Disconnect and remove any I/O cables that the digital device  
does not use. (Unterminated I/O cables are a potential source of  
high RF emission levels.)  
vi) Plug the digital device into only a grounded outlet receptacle.  
Do not use AC adapter plugs. (Removing or cutting the line cord  
ground may increase RF emission levels and may also present a  
lethal shock hazard to the user.)  
If you need additional help, consult your dealer, manufacturer, or an experi-  
enced radio or television technician  
DHHS  
26 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
A P P E N D I X  
C
CHAPTER 4  
TECHNICAL SPECIFICATIONS  
NOTE: All specifications are subject to change.  
Touchmonitor Specifications  
21" Touchmonitor Specifications  
21” (20” diagonal viewable image), 0.25mm dot pitch,  
anti-static, anti-glare, and TCO treatment coated.  
Picture Tube  
1600 x 1200@85Hz  
Maximum Resolution  
Deflection Frequency  
Horizontal: 30-107kHz  
Vertical:  
261 MHz  
50-150Hz  
Maximum Video Input Bandwidth  
Display Area*  
Factory Setting: approx. 380mm x 285mm  
R.G.B. Analog, 15 pin D-sub, BNC optional  
100-240 VAC, 3.0A  
Input Signal  
Input Voltage  
Analog input; unlimited colors  
Display Colors*  
120 watts (typical)  
Power Consumption  
Power Management  
Plug and Play Compatibility  
CRT Life  
Compliant with VESA DPMS signaling method.  
Compliant with VESA DDC 1/2B standards.  
Average operational CRT life is 12,000 hours to half  
brightness.  
*Dependent on video controller/card used.  
C-27  
21" Touchmonitor Specifications  
H/V POSITION, H/V SIZE, PINCUSHION,  
TRAPEZIOD, PARALLEL, PIN BALANCE, H/V  
MOIRE, TOP CORNER, BOTTOM CORNER, H/V  
LINEARITY, BNC/D-SUB (OPTION), PURITY, H/V  
CONVERGENCE, LANGUAGES, ROTATION, OSD  
H/V POSITION, COLOR CONTROL, RECALL,  
INFORMATION, DEGAUSS, BRIGHTNESS,  
CONTRAST  
On-Screen Adjustments  
UL, cUL, DHHS, TÜVGS  
Safety Regulations  
EMI  
TCO95, FCC Class B, (FCC Class A for models  
without touch controllers), CE  
ZH1/618:10.80; DIN EN 2941-3:1993  
Ergonomics  
ISO/DIS 9241-7,-8:1986; Anti-glare screens: Part 7  
class 1.  
Clear screens: Part 7 class 3.  
500mm (W) x 495mm (H) x 484mm (D)  
13.7kg unpacked, 16.7kg packed  
Operating: 0°C - 40°C  
Monitor Dimensions  
Net Weight (without touchscreen)  
Ambient Temperature  
Storage: -20°C - 65°C  
Humidity  
Operating: 20%-95%  
Storage: 10%-95%  
C-28 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Table C.1 IntelliTouch Touchmonitor SpecificationS  
Mechanical  
Positional Accuracy  
Standard deviation of error is less than 0.080 in. (2.03 mm). Equates to less  
than ±1%.  
2
2
Touchpoint Density  
Touch Activation Force  
Surface Durability  
More than 100,000 touchpoints/in (15,500 touchpoints/cm ).  
Typically less than 3 ounces (85 grams).  
Surface durability is that of glass, Mohs’ hardness rating of 7.  
Expected Life  
Performance  
No known wear-out mechanism, as there are no layers, coatings, or moving parts.  
IntelliTouch technology has been operationally tested to more than 50 million  
touches in one location without failure, using a stylus similar to a finger.  
Sealing  
Unit is sealed to protect against splashed liquids, dirt, and dust. See IntelliTouch  
Product Manual for details.  
Optical  
Light Transmission (per  
ASTM D1003)  
90%  
Visual Resolution  
All measurements made using USAF 1951 Resolution Chart, under 30X  
magnification, with test unit located approximately 1.5 in (38 mm) from surface of  
resolution chart.  
Clear surface: Excellent, with no noticeable degradation.  
Antiglare surface: 6:1 minimum.  
Gloss (per ASTM D2457  
using a 60-degree gloss  
meter)  
Clear surface: N/A  
Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss units.  
Environmental  
Chemical Resistance  
The active area of the touchscreen is resistant to all chemicals that do not affect  
glass, such as:  
Acetone  
Toluene  
Methyl ethyl ketone  
Isopropyl alcohol  
Methyl alcohol  
Ethyl acetate  
Ammonia-based glass cleaners  
Gasoline  
Kerosene  
Vinegar  
Electrostatic Protection  
Meets Level 4 (15 kV air/8 kV contact discharges).  
(per EN 61 000-4-2, 1995)  
Mechanical  
Construction  
Top: Polyester with outside hard-surface coating with clear or antiglare finish.  
Inside: Transparent conductive coating.  
Bottom: Glass substrate with uniform resistive coating. Top and bottom layers  
separated by Elo-patented separator dots.  
C-29  
Table C.2 AccuTouch Touchmonitor Specifications  
Mechanical  
Positional Accuracy  
Standard deviation of error is less than 0.080 in. (2.03 mm). This equates to less  
than ±1%.  
Touchpoint Density  
Touch Activation Force  
Surface Durability  
More than 100,000 touchpoints/in² (15,500 touchpoints/cm²).  
Typically less than 4 ounces (113 grams).  
Meets Taber Abrasion Test (ASTM D1044), CS-10F wheel, 500 g. Meets pencil  
hardness 3H.  
Expected Life Performance  
AccuTouch technology has been operationally tested to greater than 35 million  
touches in one location without failure, using a stylus similar to a finger.  
Optical  
Light Transmission  
(per ASTM D1003)  
Typically 75% at 550-nm wavelength (visible light spectrum).  
Visual Resolution  
All measurements made using USAF 1951 Resolution Chart, under 30 X  
magnification, with test unit located approximately 1.5 in. (38 mm) from surface  
of resolution chart.  
Clear surface: N/A  
Antiglare surface: 6:1 minimum.  
Haze (per ASTM D1003)  
Gloss (per ASTM D2457)  
Clear surface: Less than 1.5%.  
Antiglare surface: Less than 15%.  
Clear surface: N/A  
Antiglare surface: 90 ± 20 gloss units tested on a hard-coated front surface.  
Environmental  
Chemical Resistance  
The active area of the touchscreen is resistant to the following chemicals when  
exposed for a period of one hour at a temperature of 21°C:  
Acetone  
Methylene chloride  
Methyl ethyl ketone  
Isopropyl alcohol  
Hexane  
Turpentine  
Mineral spirits  
Unleaded gasoline  
Diesel fuel  
Motor oil  
Transmission fluid  
Antifreeze  
C-30 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
21" CRT Touchmonitor Dimensions  
500 mm (19.7)  
406.4 mm (16)  
484.5 mm (19)  
275 mm (10.8)  
C-31  
C-32 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Signal PINOUT for 21" Monitor  
5
4
3
2
1
10  
9
8
7
6
15  
14  
13  
12  
11  
PIN Number  
Signal  
1
Red video  
Green video  
Blue video  
Ground  
2
3
4
5
*VGA card detection (GND)  
Red return  
6
7
Green return  
8
Blue return  
9
+5 V  
10  
11  
12  
13  
14  
15  
Sync return  
Ground  
SDA (Serial Data)  
Horizontal Sync  
Vertical Sync  
SCL (Serial Clock)  
*Pin 5, self-test pin shall be grounded when signal connector is plugged in.  
C-33  
Power Consumption  
The touchmonitor comes with a power-saving feature that controls its power  
consumption. This feature complies with both the EPA’s Energy Star  
requirements and European NUTEK/TCO’s power management guidelines. It  
also conforms to the Display Power Management System (DPMS) power-down  
signaling method approved by the Video Electronics Standard Association  
(VESA).  
21" Monitor  
Power  
Mode  
LED  
consumption (W)  
Normal  
Green  
<=120  
<=10  
Standby  
Green/Orange blinking (1 sec.)  
Suspend  
Green/Orange blinking (0.5 sec.) <=10  
Off  
Orange  
<=5  
<=1  
Soft Power Switch Off  
Not illuminated  
NOTE: The power button does not disconnect the display unit from the mains. The only way to  
isolate the display unit completely from the mains supply is to unplug the mains cable.  
C-34 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Preset Timing Table  
Your Elo Entuitive touchmonitor has 11 preset timing modes. The following are  
modes preset as factory defaults:  
Horizontal  
Frequency  
No.  
Resolution  
Refresh Rate  
1
720x400  
31.5 kHz  
31.5 kHz  
63.7 kHz  
53.7 kHz  
67.5 kHz  
68.7 kHz  
81.8 kHz  
79.9 kHz  
91.9 kHz  
93.8 kHz  
106.3 kHz  
70 Hz  
60 Hz  
120 Hz  
85 Hz  
75 Hz  
85 Hz  
100 Hz  
75 Hz  
85 Hz  
75 Hz  
85 Hz  
2
640x480  
3
640x480  
4
800x600  
5
1152x864  
1024x768  
1024x768  
1280x1024  
1280x1024*  
1600x1200  
1600x1200  
6
7
8
9
10  
11  
*Recommended primary mode  
Setting the Refresh Rate  
To set the refresh rate for Windows 98:  
1 Access the Control Panel in Windows (Start > Settings > Control Panel).  
2 Double click on Display.  
3 Click the Settings tab.  
4 Click the Advanced button.  
5 Click on Adapter and select 85 Hz from the list.  
6 Click on Apply to set the selected value.  
C-35  
C-36 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
CHAPTER 4  
WARRANTY  
Except as otherwise stated herein or in an order acknowledgment delivered to  
Buyer, Seller warrants to Buyer that the Product shall be free of defects in  
materials and workmanship. See relevant specification sheet for touchmonitors.  
Seller makes no warranty regarding the model life of monitors. Seller’s  
suppliers may at any time and from time to time make changes in the monitors  
delivered as Products or components.  
Buyer shall notify Seller in writing promptly (and in no case later than thirty  
[30] days after discovery) of the failure of any Product to conform to the  
warranty set forth above; shall describe in commercially reasonable detail in  
such notice the symptoms associated with such failure; and shall provide to  
Seller the opportunity to inspect such Products as installed, if possible. The  
notice must be received by Seller during the Warranty Period for such product,  
unless otherwise directed in writing by the Seller. Within thirty (30) days after  
submitting such notice, Buyer shall package the allegedly defective Product in  
its original shipping carton(s) or a functional equivalent and shall ship to Seller  
at Buyer’s expense and risk.  
Within a reasonable time after receipt of the allegedly defective Product and  
verification by Seller that the Product fails to meet the warranty set forth above,  
Seller shall correct such failure by, at Seller’s options, either (i) modifying or  
repairing the Product or (ii) replacing the Product. Such modification, repair, or  
replacement and the return shipment of the Product with minimum insurance to  
Buyer shall be at Seller’s expense. Buyer shall bear the risk of loss or damage in  
transit, and may insure the Product. Buyer shall reimburse Seller for  
transportation cost incurred for Product returned but not found by Seller to be  
defective. Modification or repair of Products may, at Seller’s option, take place  
either at Seller’s facilities or at Buyer’s premises. If Seller is unable to modify,  
repair, or replace a Product to conform to the warranty set forth above, then  
Seller shall, at Seller’s option, either refund to Buyer or credit to Buyer’s  
account the purchase price of the Product less depreciation calculated on a  
straight-line basis over Seller’s stated Warranty Period.  
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES  
FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS  
WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER  
WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,  
REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE,  
THEIR QUALITY, THEIR MERCHANTABILITY, THEIR  
NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER  
OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY  
FOR THE GOODS  
37  
OTHER THAN THE WARRANTY SET FORTH HEREIN. SELLER’S  
LIABILITY UNDER THE WARRANTY SHALL BE LIMITED TO A  
REFUND OF THE PURCHASE PRICE OF THE PRODUCT. IN NO EVENT  
SHALL SELLER BE LIABLE FOR THE COST OF PROCUREMENT OR  
INSTALLATION OF SUBSTITUTE GOODS BY BUYER OR FOR ANY  
SPECIAL, CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES.  
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller  
harmless from all liability relating to (i) assessing the suitability for Buyer’s  
intended use of the Products and of any system design or drawing and (ii)  
determining the compliance of Buyer’s use of the Products with applicable  
laws, regulations, codes, and standards. Buyer retains and accepts full  
responsibility for all warranty and other claims relating to or arising from  
Buyer’s products, which include or incorporate Products or components  
manufactured or supplied by Seller. Buyer is solely responsible for any and all  
representations and warranties regarding the Products made or authorized by  
Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability,  
claims, loss, cost, or expenses (including reasonable attorney’s fees) attributable  
to Buyer’s products or representations or warranties concerning same.  
Elo TouchSystems (800) 356-8682 or (650) 361-2507 · Fax (650) 361-5579 ·  
Users should independently evaluate the suitability of the product for their  
application.  
38 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Index  
Humidity, 28  
A
About the Product, 1  
About Touchmonitor Adjustments, 11  
AccuTouch Touchscreens, 21  
Ambient Temperature, 28  
I
Information, 15  
Input Signal, 27  
Input Voltage, 27  
Installing the Base, 4  
Installing the Driver Software, 8  
Installing the Serial Touch Driver for Windows 2000, Me,  
95/98 and NT 4.0, 9  
B
BNC/D-Sub, 14  
Brightness, 16  
Installing the USB Touch Driver for Windows 2000,  
Windows Me and Windows 98, 9  
IntelliTouch Touchmonitor Specifications, 29  
IntelliTouch Touchscreens, 20  
C
Care and Handling of Your Touchmonitor, 24  
Chemical Resistance, 29, 30  
Color Control, 15  
Connecting Your Touchmonitor, 5  
Construction, 30  
Contrast, 16  
Corner adjustment, bottom, 14  
Corner adjustment, top, 14  
CRT Life, 27  
L
Language, 15  
Light Transmission, 29, 30  
Locking/Unlocking the OSD Functions, 13  
M
Maximum Resolution, 27  
Maximum Video Input Bandwidth, 27  
Monitor Dimensions, 28  
D
Deflection Frequency, 27  
Dimensions for 21" CRT Touchmonitor, 31  
Display Area, 27  
Monitor Warning Messages, 18  
Display Colors, 27  
N
Net Weight, 28  
E
Electrical Safety Information, 25  
Electrostatic Protection, 29  
EMI, 28  
O
On-Screen Adjustments, 28  
Operation, 11  
Emissions and Immunity Information, 25  
Ergonomics, 28  
Expected Life Performance, 29, 30  
OSD Adjustments, 14  
OSD Horizontal Position, 15  
OSD Vertical Position, 15  
G
Getting Started, 4  
Gloss, 29, 30  
P
Parallel, 14  
Picture Tube, 27  
Pin Balance, 14  
Pincushion, 14  
H
Haze, 30  
Plug and Play Compatibility, 27  
Positional Accuracy, 29, 30  
Power Consumption, 27, 34  
Power Management, 27  
Precautions, 1  
Horizontal convergence, 15  
Horizontal linearity, 14  
Horizontal Moire, 14  
Horizontal Position, 14  
Horizontal Size, 14  
I n d e x - 3 9  
Preset Modes, 34  
Preset Timing Table, 35  
Purity, 15  
Touchmonitor Safety, 23  
Touchmonitor Specifications, 27  
Touchpoint Density, 29, 30  
Touchscreens  
An Overview, 19  
Trapezoid, 14  
Troubleshooting, 17  
R
Recall, 15  
Regulatory Information, 25  
Rotation, 15  
U
Unpacking Your Touchmonitor, 3  
Using the On Screen Display (OSD), 12  
S
Safety Regulations, 28  
Sealing, 29  
V
Selecting a Suitable Location, 4  
Setting the Refresh Rate, 35  
Signal PINOUT for 21" Monitor, 33  
Solutions to Common Problems, 17  
Surface Durability, 29, 30  
Vertical convergence, 15  
Vertical linearity, 14  
Vertical Moire, 14  
Vertical Position, 14  
Vertical Size, 14  
Visual Resolution, 29, 30  
T
Technical Specifications, 27  
Touch Activation Force, 29, 30  
Touchmonitor Controls, 12  
W
Warranty, 37  
I n d e x - 4 0  

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