Elo TouchSystems 1767L Series User Manual

ELO Entuitive Touchmonitor  
User Guide  
For 17" LCD Modular Kiosk Touchmonitors  
1747L/1767L Series  
Revision A  
Copyright © 2002 Elo TouchSystems Inc. All Rights Reserved.  
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system,  
or translated into any language or computer language, in any form or by any means, including, but not  
limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written  
permission of Elo TouchSystems.  
Disclaimer  
The information in this document is subject to change without notice. Elo TouchSystems makes no  
representations or warranties with respect to the contents hereof, and specifically disclaims any  
implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves  
the right to revise this publication and to make changes from time to time in the content hereof  
without obligation of Elo TouchSystems to notify any person of such revisions or changes.  
Trademark Acknowledgments  
IntelliTouch, iTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo  
TouchSystems Inc.  
Other product names mentioned herein may be trademarks or registered trademarks of their  
respective companies. Elo TouchSystems claims no interest in trademarks other than its own.  
iii  
iv  
Table of Contents  
Chapter 1  
Chapter 3  
Introduction  
1 Operation  
23  
Precautions . . . . . . . . . . . . . . . . . . . . 1 About Touchmonitor Adjustments . . . . . . . . 23  
About the Product . . . . . . . . . . . . . . . . . 1 Using the On-Screen Display (OSD) Menus . . 23  
Remote OSD Buttons . . . . . . . . . . . . . 24  
Chapter 2  
OSD Menu Function . . . . . . . . . . . . . . 25  
3
. . . . . . . . . . . 3  
Installation and Setup  
Unpacking Your Touchmonitor  
Product Overview . . . . . . . . . . . . . . . . . 4  
Chapter 4  
Trouble shooting  
27  
. . . . . . . . . . . . . . . . . . 4  
Main Unit  
Rear View  
. . . . . . . . . . . . . . . . . . 4 Solutions to Common Problems . . . . . . . . 27  
. . . . . . . . . . . . . . . . . . 5  
Side View  
Top View  
. . . . . . . . . . . . . . . . . . 5  
. . . . . . . . . . 6  
Appendix A  
Native Resolution  
Attaching the L-Brackets  
Panel Cut Out . . . . . . . . . . . . . . . . 6  
29  
.
1747L Option 1 . . . . . . . . . . . . . . . 6.  
Appendix B  
Touchmonitor Safety 31  
Care and Handling of your Touchmonitor . . . . 32  
. . . . . . . . . . . . . . .  
7
1747L Option 2  
1747L Option 3  
1767L Option 1  
1767L Option 2  
. . . . . . . . . . . . . . .  
. . . . . . . . . . . . . . .  
. . . . . . . . . . . . . . .  
8
9
10  
Appendix C  
Technical Specifications  
Compatible Video Modes . . . . . . . . . . . . 33  
Touchmonitor Specifications . . . . . . . . . . 34  
17" LCD Touchmonitor (ET 17X7L-XXWB-X)  
Touch Interference Connection . . . . . . . . . 11  
. . . . 12  
33  
STEP 1-Connecting the Video Cable  
STEP 2-Connecting the Serial or USB  
Touchscreen cable  
. . . . . . . . . . . . . 13  
STEP 3-Connecting the OSD Remote  
Cable  
Dimensions  
. . . . . . . . . . . . . . . . . . 38  
. . . . . . . . . . . . . . . . . . . . . 14  
STEP 4-Connecting the Power Cable  
Regulatory Information  
Warranty  
39  
43  
. . . . . 15  
Optimizing the LCD Display. . . . . . . . . . . . . 16  
VESA Mount on Your Touchmonitor. . . . . . . . 16  
. . . . . . . . . .  
17  
VESA Mounting Interface  
Index  
45  
Installing the Drive Software . . . . . . . . . . . . 18  
Installing the Serial Touch Drive.r. . . . . . .19  
Installing the Serial Touch Driver for Windows  
XP, 2000, Me, 95/98 and NT 4.0 . . . . . .  
19  
Installing the Serial Touch Driver for MS-DOS  
and Windows 3.1  
. . . . . . . . . . . . . . 20  
Installing the USB Touch Driver . . . . . . . . 21  
Installing the USB Touch Driver for Windows  
. . . . . . . . . . . .  
XP, 2000, Me and 98  
21  
v
vi  
C H A P T E R  
1
CHAPTER 1  
INTRODUCTION  
Congratulations on your purchase of an Elo TouchSystems Entuitive  
touchmonitor. Your new touchmonitor combines the reliable performance of  
Elo’s touch technology with the latest advances in LCD display design. This  
combination of features creates a natural flow of information between a user  
and your touchmonitor.  
Precautions  
Follow all warnings, precautions and maintenance as recommended in this  
user’s manual to maximize the life of your unit. See Appendix B for more  
information on touchmonitor safety.  
About the Product  
Your LCD Kiosk Touchmonitor is a 17.0” SXGA TFT color display with the  
following features:  
• Direct analog RGB or Digital RGB input  
• 17.0” diagonal screen size  
• 16.7 million displayable colors  
• 1280 x 1024 resolution  
• SXGA/XGA/SVGA/VGA/VESA/Mac compatible  
• 30kHz~80kHz horizontal scan  
• 56~75Hz refresh rate  
1-1  
• Auto adjustment capability  
• High quality full screen re-scaling  
• Multilingual OSD menus in six languages: English, French, German,  
Spanish, Italian and Japanese  
• Serial or USB touch interface (USB requires Windows 98, 2000, Me and  
XP.)  
• Patented touch technology of Elo TouchSystems  
• VESA DDC 1/2B data communication  
• VESA DPMS power saving  
• Cable management device  
• VESA flat panel monitor physical mounting interface (Both of 75 & 100mm)  
• Remote OSD and Power button lockouts  
Cable stain reliefs for all cables  
For full Product Specifications refer to Appendix C.  
1-2 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
C H A P T E R  
2
CHAPTER 2  
INSTALLATION AND SETUP  
This chapter discusses how to install your LCD touchmonitor and how to install  
Elo TouchSystems driver software.  
Unpacking Your Touchmonitor  
Check that the following 10 items are present and in good condition:  
OR  
Serial touchscreen cable  
USB Cable  
Video cable  
LCD Display  
Monitor power cable  
(US/Canada)  
Quick Install Guide  
CD  
Software  
European monitor  
power cable  
Adapter  
User Guide-on CD,  
Quick Install Guide and software CD  
OSD Remote  
DVI-D Video cable  
2-3  
Product Overview  
Main Unit  
1767L Front-Mount  
1747L Rear-Mount  
Rear View  
1747L  
1767L  
Bottom View (1747L shown)  
OSD  
POWER  
POWER  
FEMALE DVI-D  
VIDEO CONNECTOR  
FEMALE 15-PIN  
VIDEO CONNECTOR  
FEMALE 9-PIN SERIAL  
TOUCHSCREEN CONNECTOR  
USB CONNECTOR  
REMOTE SWITCH  
Detail A  
See Detail A  
2-4 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Attaching the L-Brackets  
Depending on your mounting scheme, use the L-brackets or the VESA 75/100mm  
standard holes located on the back of the kiosk monitor or the 5.5 diameter holes  
(only on rear mount). See page 15 for VESA mounting information.  
NOTE: You will need a screwdriver to attach the L-brackets.  
Your kiosk touchmonitor comes with a mounting bracket (C-bracket) attached  
at the back. Included are two L-brackets (and four screws) that attach to both  
ends of the C-bracket for additional mounting options.  
To attach the L-brackets:  
1 Lay the monitor face down.  
2 Place the long end of the L-bracket against the end of the mounting  
C-bracket. Line up the two holes of the L-bracket with the two holes of the  
C-bracket. See the illustration below.  
L bracket  
C bracket  
3 Place two screws in the holes and with the screwdriver, screw them in to  
secure the bracket.  
4 Repeat steps 2 and 3 to attach the other L-bracket to the other side of the  
mounting bracket.  
2-5  
Panel Cut Outs  
1747L Option 1  
TOP  
TOP  
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1747L Option 2  
TOP  
2-7  
1747L Option 3  
TOP  
TOP  
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1767L Option 1  
Top  
TOP  
2-9  
1767L Option 2  
Top  
2-10 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Touch Interface Connection  
Your touchmonitor comes with one of the following touchscreen connector  
cables: Serial (RS-232) cable or USB cable. (For Windows 98, 2000, Me and  
XP systems only.)  
To set up this display, please refer to the following figures and procedures:  
Serial or USB Connection  
The following illustrations guide you step by step in connecting your  
touchmonitor using a serial or USB cable connection  
CAUTION Before connecting the cables to your touchmonitor and PC, be sure that the computer  
and the touchmonitor are turned off.  
CONNECTIONS ON UNDERSIDE  
OSD  
POWER  
POWER  
FEMALE DVI-D  
FEMALE 15-PIN  
FEMALE 9-PIN SERIAL  
USB CONNECTOR  
REMOTE SWITCH  
VIDEO CONNECTOR  
VIDEO CONNECTOR  
TOUCHSCREEN CONNECTOR  
Serial touchscreen  
cable  
USB Cable  
Video cable  
or  
Monitor  
power cable  
(US/Canada)  
European monitor  
power cable  
Adapter  
DVI-D Video Cable  
2-11  
STEP 1-Connecting the Video Cable  
VIDEO PORT  
VIDEO CABLE  
FEMALE 15-PIN  
VIDEO CONNECTOR  
CONNECTIONS ON UNDERSIDE  
or 24-pin DVI-D cable  
Connect the 15-pin video cable (the ferrite bead end)  
to the video port on your PC.  
Connect the other end of the video cable to the video connector on your  
touchmonitor.  
Secure the cable to your touchmonitor and PC by turning the screws on the  
connector clockwise.  
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STEP 2-Connecting the Serial or USB Touchscreen Cable  
USB CONNECTOR  
FEMALE 9-PIN SERIAL  
TOUCHSCREEN CONNECTOR  
SERIAL OR USB TOUCHSCREEN CABLE  
CONNECTORS ON THE UNDERSIDE  
Connect the female end of the serial (RS-232) cable to the serial port on your  
PC, or connect the USB touchscreen cable to the USB touchscreen connector  
on the back of your touchmonitor.  
Connect the male end of the cable to the serial touchscreen connector on your  
touchmonitor, or connect the other end of the USB touchscreen cable to your  
PC.  
Secure the cable to your touchmonitor and PC by turning the screws on the  
connector.  
2-13  
STEP 3-Connecting the OSD Remote Cable  
OSD Remote  
CONNECTIONS ON UNDERSIDE  
Connect the 6-pin Remote OSD DIN cable to the black Remote OSD port  
of the monitor.  
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STEP 4-Connecting the Power Cable  
POWER  
POWER CABLE  
CONNECTIONS ON UNDERSIDE  
Depending on where you live, you will use either the European or US/Canadian  
power cable.  
Brick power supply.  
Connect the female end of the power cable to the  
Connect the Brick power cable into the power port on the touchmonitor.  
Route the cable through the cable management channel.  
NOTE: To protect your equipment against risk of damage from electrical surges in the power  
line, plug the touchmonitor’s power cord into a surge protector, and then connect the  
surge protector to a grounded AC electrical outlet.  
2-15  
Optimizing the LCD Display  
To ensure the LCD display works well with your computer, configure the  
display mode of your graphic card to make it less than or equal to 1024 x 768  
resolution, and make sure the timing of the display mode is compatible with the  
LCD display. Refer to Appendix A for more information about resolution.  
Compatible video modes for your touchmonitor are listed in Appendix C.  
VESA Mount on Your Touchmonitor  
Your touchmonitor conforms to the VESA Flat Panel Monitor Physical  
Mounting Interface (FPMPMI™) Standard which defines a physical mounting  
interface for flat panel monitors, and corresponding standards for flat panel  
monitor mounting devices, such as wall and table arms. The VESA mounting  
interface is located on the back of your touchmonitor and is shipped  
pre-connected to the base.  
To use the VESA mount, unscrew the rear U bracket, then mount to either 75mm  
or 100mm VESA mount. Use M4x.7 machine screws. Do not penitrate the screw  
into the monitor more than 10mm.  
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VESA Mounting Interface  
Your monitor has standard VESA mounting holes on the rear of the unit. The  
holes are spaced at 75mm and 100mm standard.  
The following companies provide VESA mounting devices compatible with  
your touchmonitor:  
Ergotron  
Innovative Office Products  
800-524-2744  
800-888-8458  
651-681-7600  
610-253-9554  
GCX  
MRI  
800-228-2555  
707-773-1100  
800-688-2414  
2-17  
Installing the Driver Software  
Elo TouchSystems provides driver software that allows your touchmonitor to  
work with your computer. Drivers are located on the enclosed CD-ROM for the  
following operating systems:  
• Windows XP  
• Windows 2000  
• Windows Me  
• Windows 98  
• Windows 95  
• Windows NT 4.0  
Additional drivers and driver information for other operating systems are  
Your Elo touchmonitor is plug-and-play compliant. Information on the video  
capabilities of your touchmonitor is sent to your video display adapter when  
Windows starts. If Windows detects your touchmonitor, follow the instructions  
on the screen to install a generic plug-and-play monitor.  
Refer to the appropriate following section for driver installation instructions.  
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Installing the Serial Touch Driver  
Installing the Serial Touch Driver for Windows XP,  
Windows 2000, Me, 95/98 and NT 4.0  
NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install the  
driver.  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
2 If the AutoStart feature for your CD-ROM drive is active, the system  
automatically detects the CD and starts the setup program.  
3 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
4 If the AutoStart feature is not active:  
5 Click Start > Run.  
6 Click the Browse button to locate the EloCd.exe program on the CD-ROM.  
7 Click Open, then OK to run EloCd.exe.  
8 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
To install Windows 2000 and Windows XP, you must use the "update driver" method;  
you will not find a setup.exe file within the download.  
2-19  
Installing the Serial Touch Driver for MS-DOS and  
Windows 3.1  
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse  
if you wish to continue using your mouse along with your touchmonitor in  
DOS.  
To install Windows 3.x and MS-DOS from Windows 95/98, follow the  
directions below:  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
2 From DOS, type d:\EloDos_W31 to change to the correct directory on the  
CD-ROM (your CD-ROM drive may be mapped to a different drive letter).  
3 Type install and press Enter to start the installation.  
4 Align the touchscreen.  
You must have already completed Steps 1 and 2 before proceeding. Refer to  
Chapter 2 of the Elo DOS and Windows Driver Guide as necessary for  
additional installation information.  
To run the INSTALL program:  
1 Type INSTALL at the DOS prompt in the directory containing the driver  
install files.  
2 INSTALL asks you to select the software to install. Then choose  
d:\EloDos_W31 from the displayed list.  
3 INSTALL also asks you for the paths to use during installation, or you may  
use its defaults. INSTALL creates directories as necessary, and warns you if  
they exist.  
If you are updating your software, you may wish to specify the paths containing  
the earlier versions, and overwrite the obsolete files. All executable programs  
are upward compatible. For a list of differences from each previous version of  
the drivers, be sure to select "Differences from Previous Versions" during the  
installation process.  
INSTALL updates your AUTOEXEC.BAT file with the drivers you select.  
INSTALL makes a copy of your original AUTOEXEC.BAT file, called  
AUTOEXEC.OLD. If you already have Elo driver commands in your  
AUTOEXEC.BAT file, they will be commented out.  
When INSTALL is finished, it leaves a file called GO.BAT in the subdirectory  
you specified. GO loads the touchscreen driver, runs the calibration program  
ELOCALIB, and gives you some final instructions.  
If you are using Windows 3.1, you will also calibrate the touchscreen within  
Windows 3.1 with the Touchscreen Control Panel.  
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Installing the USB Touch Driver  
Installing the USB Touch Driver for Windows XP,  
Windows 2000, Me and 98  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
If Windows 98, Windows Me or Windows 2000 starts the Add New  
Hardware Wizard:  
2 Choose Next. Select “Search for the best driver for your device  
(Recommended)” and choose Next.  
3 When a list of search locations is displayed, place a checkmark on “Specify a  
location” and use Browse to select the \EloUSB directory on the Elo  
CD-ROM.  
4 Choose Next. Once the Elo TouchSystems USB touchscreen driver has been  
detected, choose Next again.  
5 You will see several files being copied. Insert your Windows 98 CD if  
prompted. Choose Finish.  
If Windows 98, Windows Me or Windows 2000 does not start the Add New  
Hardware Wizard:  
NOTE: For Windows 2000 you must have administrator access rights to install the driver.  
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.  
If the AutoStart feature for your CD-ROM drive is active, the system  
automatically detects the CD and starts the setup program.  
2 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
If the AutoStart feature is not active:  
1 Click Start > Run.  
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.  
3 Click Open, then OK to run EloCd.exe.  
4 Follow the directions on the screen to complete the driver setup for your  
version of Windows.  
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you will not find a setup.exe ffiillee wwiitthhiinn tthhee ddoowwnnllooaadd..  
2-21  
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C H A P T E R  
3
CHAPTER 3  
OPERATION  
About Touchmonitor Adjustments  
Your touchmonitor will unlikely require adjustment. Variations in video output  
and application may require adjustments to your touchmonitor to optimize the  
quality of the display.  
For best performance, your touchmonitor should be operating in native  
resolution, that is 1280 x 1024 at 80k-75 Hz. Use the Display control panel in  
Windows to choose 1280 x 1024 resolution.  
Operating in other resolutions will degrade video performance. For further  
information, please refer to Appendix A.  
All adjustments you make to the controls are automatically memorized. This  
feature saves you from having to reset your choices every time you unplug or  
power your touchmonitor off and on. If there is a power failure your  
touchmonitor settings will not default to the factory specifications.  
Using the On-Screen Display (OSD) Menus  
All adjustments are made by using the on-screen display (OSD) menus. All  
menu items can be selected by using the buttons on the Remote OSD key.  
NOTE: OSD menu default is enabled.  
3-23  
Remote OSD Buttons  
AUTO/SEL DOWN  
UP  
MENU  
AUTO/SEL DOWN  
UP  
MENU  
3
4
Control  
Function  
Menu  
Display/Ex s the OSD menus.  
it  
1
2
MENU  
1. Adjust brightness of the OSD.  
2. Increase value of the adjustment item.  
3. Select item clockwise.  
Brightness/  
Plus/Clockwise  
Up  
1. Decrease value of the adjustment item.  
2. Select item counter-clockwise.  
Minus  
Counter-clockwise  
Down  
3
Select- To select the adjustment items from the  
OSD menus.  
Enter Select item  
4
5
AUTO/SEL  
Auto- To activate the “Auto Adjustment” function  
to obtain an optimum image.  
Power Switch  
Enable/Disable  
Switches on/off the power of your touchmonitor.  
. Press the Menu and  
buttons at the same  
1
time and hold for two seconds to enable/disable  
the OSD functions. OSD menu default is  
enabled.  
. Press the Menu and  
time and hold for two seconds to enable/disable  
buttons at the same  
2
the power lock function.  
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OSD Menu Function  
CONTRAST  
ANALOG CONTRAST  
AUTO CONTRAST  
??  
YUV  
Function  
Symbol P r o c e s s  
Contrast  
Controls the picture contrast  
Analog Contrast  
Adjusts the picture contrast specifically for the analog VGA connection of  
the LCD monitor.  
Auto Contrast  
Brightness  
Automatically selects an appropriate contrast setting for the picture.  
Controls the picture brightness.  
Left/Right  
Up/Down  
Controls the horizontal position.  
Controls the vertical position.  
Recall defaults  
Recall factory settings of the image parameters.  
Color Temperature  
In this menu you can select one of the default color temperatures (5500 K,  
6500 K, 7500 K, 9300 K)  
Press the OSD button Up or Down or set color  
values individually using the "USER" option. To define the color values  
individually, select the "USER" option. You can switch between the setting  
options for R/G/B (red, green and blue foreground) using the OSD direction  
button. Select and specify the desired value by using the OSD button.  
3-25  
Information  
Displays the current graphics mode.  
DSUB Analog/  
DVI Digital  
Select the connection for the display: DSUB Analog (15-pin connector) or  
DVI Digital (24-pin connector). In this way you can connect your monitor to  
2 computers (by simultaneously using both connectors) and switch between  
displays.  
Clock  
Phase  
Controls the horizontal image size.  
Controls the vertical and horizontal fine tuning.  
Additional Color Settings  
SATURATION  
Adjusts color intensity.  
HUE  
Adjusts color tint.  
YUV  
FLESH TONE  
Adjusts the color so faces appear natural.  
OSD Left/Right  
OSD Up/Down  
Adjusts the horizontal position of the OSD menu.  
Adjusts the vertical position of the OSD menu.  
OSD Timeout  
Auto Adjust  
Determines how long (in seconds) the OSD menu waits before closing  
automatically after no action has been performed.  
Automatically selects the optional settings for image parameters (brightness,  
contrast, image position, phase etc).  
Language  
Selection of the OSD menu language: English, Fresh, Italian, German,  
Spanish, Japanese.  
?
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C H A P T E R  
4
CHAPTER 4  
TROUBLESHOOTING  
If you are experiencing trouble with your touchmonitor, refer to the following  
table. If the problem persists, please contact your local dealer or our service  
center.  
Solutions to Common Problems  
Problem  
Suggestion(s)  
No image appears on screen.  
Check that all the I/O and power connectors are properly  
connected as described in Chapter 2.  
Make sure the pins of the connectors are not crooked or  
broken.  
Test power supply by trying different cables, a different  
wall outlet or plug another appliance into the outlet.  
Make certain the video cable is properly connected and that  
it is not damaged. Check for bent pins on the cable  
connectors.  
Ensure that your computer and video card are properly  
configured. (Consult video card documentation.)  
“Out of Range” display  
Check to see if the resolution of your computer is higher  
than that of the LCD display.  
Reconfigure the resolution of your computer to make it less  
than or equal to 1280 x 1024. See Appendix A for more  
information on resolution.  
OSD/Power buttons don't respond  
See page 3-26 for OSD enable/disable.  
4-27  
Image has vertical flickering line bars.  
Use “Phase” to make an adjustment.  
Check and reconfigure the display mode of the vertical  
refresh rate of your graphic card to make it compatible with  
the LCD display.  
Image is unstable and flickering  
Image is scrolling  
Use “CLOCK” to make an adjustment.  
Make sure the VGA signal cable (or adapter) is well  
connected.  
Check and reconfigure the display mode of the vertical  
refresh rate of your graphic card to make it compatible with  
the LCD display.  
Touch doesn’t work  
Make sure cable is securely attached at both ends.  
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A P P E N D I X  
A
CHAPTER 4  
NATIVE RESOLUTION  
The native resolution of a monitor is the resolution level at which the LCD  
panel is designed to perform best. For the Elo LCD touchmonitor, the native  
resolution is 1280 x 1024 for the SXGA-17 inch size. In almost all cases,  
screen images look best when viewed at their native resolution. You can lower  
the resolution setting of a monitor but not increase it.  
Input Video  
17" LCD  
640x480 (VGA)  
800x600 (SVGA)  
1024x768 (XGA)  
1280x1024 (SXGA)  
Transforms input format to 1280x1024  
Transforms input format to 1280x1024  
Transforms input format to 1280x1024  
Displays in Native Resolution  
The native resolution of an LCD is the actual number of pixels horizontally in  
the LCD by the number of pixels vertically in the LCD. LCD resolution is  
usually represented by the following symbols:  
VGA  
640x480  
800x600  
SVGA  
XGA  
1024x768  
1280x1024  
1600x1200  
SXGA  
UXGA  
A-29  
As an example, a SVGA resolution LCD panel has 800 pixels horizontally by  
600 pixels vertically. Input video is also represented by the same terms. XGA  
input video has a format of 1024 pixels horizontally by 768 pixels vertically.  
When the input pixels contained in the video input format match the native  
resolution of the panel, there is a one to one correspondence of mapping of input  
video pixels to LCD pixels. As an example, the pixel in column 45 and row 26  
of the input video is in column 45 and row 26 of the LCD. For the case when  
the input video is at a lower resolution than the native resolution of the LCD, the  
direct correspondence between the video pixels and the LCD pixels is lost. The  
LCD controller can compute the correspondence between video pixels and LCD  
pixels using algorithms contained on its controller. The accuracy of the  
algorithms determines the fidelity of conversion of video pixels to LCD pixels.  
Poor fidelity conversion can result in artifacts in the LCD displayed image such  
as varying width characters.  
A-30 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
A P P E N D I X  
B
CHAPTER 4  
TOUCHMONITOR SAFETY  
This manual contains information that is important for the proper setup and  
maintenance of your touchmonitor. Before setting up and powering on your new  
touchmonitor, read through this manual, especially Chapter 2 (Installation), and  
Chapter 3 (Operation).  
1 To reduce the risk of electric shock, follow all safety notices and never open  
the touchmonitor case.  
2 Turn off the product before cleaning  
3 Your new touchmonitor is equipped with a 3-wire, grounding power cord.  
The power cord plug will only fit into a grounded outlet. Do not attempt to fit  
the plug into an outlet that has not been configured for this purpose. Do not  
use a damaged power cord. Use only the power cord that comes with your  
Elo TouchSystems Touchmonitor. Use of an unauthorized power cord may  
invalidate your warranty.  
4 The slots located on the sides and top of the touchmonitor case are for  
ventilation. Do not block or insert anything inside the ventilation slots.  
5 It is important that your touchmonitor remains dry. Do not pour liquid into or  
onto your touchmonitor. If your touchmonitor becomes wet do not attempt to  
repair it yourself.  
B-31  
Care and Handling of Your Touchmonitor  
The following tips will help keep your Elo Entuitive touchmonitor functioning  
at the optimal level.  
• To avoid risk of electric shock, do not disassemble the brick supply or  
display unit cabinet. The unit is not user serviceable. Remember to unplug  
the display unit from the power outlet before cleaning.  
• Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do  
not use thinner or benzene, abrasive cleaners or compressed air.  
• To clean the display unit cabinet, use a cloth lightly dampened with a mild  
detergent.  
• Avoid getting liquids inside your touchmonitor. If liquid does get inside,  
have a qualified service technician check it before you power it on again.  
• Do not wipe the screen with a cloth or sponge that could scratch the surface.  
• To clean the touchscreen, use window or glass cleaner. Put the cleaner on the  
rag and wipe the touchscreen. Never apply the cleaner directly on the  
touchscreen  
B-32 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
A P P E N D I X  
C
CHAPTER 4  
TECHNICAL SPECIFICATIONS  
Compatible Video Modes  
Your Elo Entuitive touchmonitor is compatible with the following standard  
video modes:  
Mode  
VGA  
VGA  
Resolution  
720 x 400  
640 x 480  
640 x 480  
640 x 480  
640 x 480  
800 x 600  
800 x 600  
800 x 600  
800 x 600  
832 x 624  
1024 x 768  
1024 x 768  
1024 x 768  
1280 x 1024  
1280 x 1024  
1152 x 864  
1280 x 960  
H. Frequency(kHz)  
31,470  
31,470  
35,000  
37,860  
37,500  
35,160  
37,880  
46,880  
48,080  
49,720  
48,360  
56,480  
60,020  
V. Frequency(Hz)  
70  
60  
66  
72  
75  
56  
60  
75  
72  
75  
60  
70  
75  
60  
75  
75  
60  
MAC  
VESA  
VESA  
VESA  
VESA  
VESA  
VESA  
MAC  
VESA  
VESA  
VESA  
SXGA  
SXGA  
SXGA  
SXGA  
64,000  
80,000  
67,500  
60,000  
C-33  
Touchmonitor Specifications  
Table C.1 17" LCD Touchmonitor (ET17X7L-XXWB-1) Specifications  
Active matrix, thin film transistor  
(TFT), liquid crystal display  
Display Type  
17-inch diagonal  
Size  
337.920 x 270.336 mm useful screen  
area  
1280 x 1024  
Pixel Format  
0.125-inch IntelliTouch and  
AccuTouch, anti-glare  
Touchscreen  
IntelliTouch or AccuTouch  
16 million with dithering  
Colors  
Non-Touch: 250 cd/m² (Typical)  
AccuTouch: 200 cd/m² (Typical)  
Display  
Brightness  
50,000 hours at 50% brightness  
typical  
Back-light Lamp  
Life  
Horizontal  
Vertical  
-75~75 or 150 degrees total  
-70~70 or 140 degrees total  
Viewing Angle  
400:1 typical  
Contrast Ratio  
30 ms (tr) /15 ms (tf)  
Display Response  
Time  
Operating Temp  
Storage Temp  
Humidity  
0°C to 40°C  
Environmental  
-30°C to +60°C  
80% non-condensing AT  
95% IT  
Weight  
20 lbs. maximum approx. weight  
for IntelliTouch and AccuTouch  
Mechanical  
Electrical  
See drawings on next page.  
Size  
Input Video  
Input Power  
Power Dissipation  
VGA/SVGA/XGA/SXGA analog or digital video  
Main Adapter:100-240VAC,50/60Hz /LCD:19VDC 3.42A  
Universal  
Safety & EMC  
RU and TUV-GS  
Agencies  
FCC-B, CE, VCCI, C-Tick, ICES-03  
C-34 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Table C.2 IntelliTouch Touchmonitor Specifications  
Mechanical  
Standard deviation of error is less than 0.080 in. (2.03 mm).  
Equates to less than ±1%.  
Positional Accuracy  
2
2
More than 100,000 touchpoints/in (15,500 touchpoints/cm ).  
Typically less than 3 ounces (85 grams).  
Touchpoint Density  
Touch Activation  
Force  
Surface durability is that of glass, Mohs’ hardness rating of 7.  
Surface Durability  
No known wear-out mechanism, as there are no layers, coatings,  
or moving parts. IntelliTouch technology has been operationally  
tested to more than 50 million touches in one location without  
failure, using a stylus similar to a finger.  
Expected Life  
Performance  
Unit is sealed to protect against splashed liquids, dirt, and dust.  
Sealing  
Optical  
80% AccuTouch; 90% IntelliTouch  
Light Transmission  
(per ASTM D1003)  
All measurements made using USAF 1951 Resolution Chart,  
under 30X magnification, with test unit located approximately  
1.5 in (38 mm) from surface of resolution chart.  
Clear surface: Excellent, with no noticeable degradation.  
Antiglare surface: 6:1 minimum.  
Visual Resolution  
Antiglare surface: Curved: 60 ± 20 gloss units or 75 ± 15 gloss  
units.  
Gloss (per ASTM  
D2457 using a 60-  
degree gloss meter)  
C-35  
Environmental  
The active area of the touchscreen is resistant to all chemicals  
that do not affect glass, such as:  
Chemical Resistance  
Acetone  
Toluene  
Methyl ethyl ketone  
Isopropyl alcohol  
Methyl alcohol  
Ethyl acetate  
Ammonia-based glass cleaners  
Gasoline  
Kerosene  
Vinegar  
Meets Level 4 (15 kV air/8 kV contact discharges).  
Electrostatic  
Protection (per EN 61  
000-4-2, 1995)  
C-36 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
Table C.3 AccuTouch Touchmonitor Specifications  
Mechanical  
Top: Polyester with outside hard-surface coating with clear or  
antiglare finish.  
Construction  
Inside: Transparent conductive coating.  
Bottom: Glass substrate with uniform resistive coating. Top and  
bottom layers separated by Elo-patented separator dots.  
Standard deviation of error is less than 0.080 in. (2.03 mm). This  
equates to less than ±1%.  
Positional Accuracy  
More than 100,000 touchpoints/in² (15,500 touchpoints/cm²).  
Typically less than 4 ounces (113 grams).  
Touchpoint Density  
Touch Activation Force  
Surface Durability  
Meets Taber Abrasion Test (ASTM D1044), CS-10F wheel, 500 g.  
Meets pencil hardness 3H.  
AccuTouch technology has been operationally tested to greater than  
35 million touches in one location without failure, using a stylus  
similar to a finger.  
Expected Life  
Performance  
Optical  
Typically 75% at 550-nm wavelength (visible light spectrum).  
Light Transmission  
(per ASTM D1003)  
All measurements made using USAF 1951 Resolution Chart, under  
30 X magnification, with test unit located approximately 1.5 in. (38  
mm) from surface of resolution chart.  
Visual Resolution  
Antiglare surface: 6:1 minimum.  
Antiglare surface: Less than 15%.  
Haze (per ASTM D1003)  
Gloss (per ASTM D2457)  
Antiglare surface: 90 ± 20 gloss units tested on a hard-coated front  
surface.  
C-37  
17 LCD Touchmonitor (ET17X7L-XXWB-X) Dimensions  
"
1767L  
1747L  
Side View  
C-38 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
CHAPTER 4  
REGULATORY INFORMATION  
I. Electrical Safety Information:  
A) Compliance is required with respect to the voltage, frequency, and current  
requirements indicated on the manufacturer’s label. Connection to a different  
power source than those specified herein will likely result in improper operation,  
damage to the equipment or pose a fire hazard if the limitations are not followed.  
B) There are no operator serviceable parts inside this equipment. There are hazard-  
ous voltages generated by this equipment which constitute a safety hazard. Service  
should be provided only by a qualified service technician.  
C) This equipment is provided with a detachable power cord which has an integral  
safety ground wire intended for connection to a grounded safety outlet.  
1) Do not substitute the cord with other than the provided approved type.  
Under no circumstances use an adapter plug to connect to a 2-wire outlet as  
this will defeat the continuity of the grounding wire.  
2) The equipment requires the use of the ground wire as a part of the safety  
certification, modification or misuse can provide a shock hazard that can  
result in serious injury or death.  
3) Contact a qualified electrician or the manufacturer if there are questions  
about the installation prior to connecting the equipment to mains power.  
II. Emissions and Immunity Information  
A) Notice to Users in the United States: This equipment has been tested and found  
to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC  
Rules. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses, and can  
radiate radio frequency energy, and if not installed and used in accordance with the  
instructions, may cause harmful interference to radio communications.  
B) Notice to Users in Canada: This equipment complies with the Class B limits for  
radio noise emissions from digital apparatus as established by the Radio Interfer-  
ence Regulations of Industrie Canada.  
C) Notice to Users in the European Union: Use only the provided power cords and  
interconnecting cabling provided with the equipment. Substitution of provided  
cords and cabling may compromise electrical safety or CE Mark Certification for  
emissions or immunity as required by the following standards:  
39  
This Information Technology Equipment (ITE) is required to have a CE Mark  
on the manufacturer’s label which means that the equipment has been tested  
to the following Directives and Standards:  
This equipment has been tested to the requirements for the CE Mark as  
required by EMC Directive 89/336/EEC indicated in European Standard EN  
55 022 Class B and the Low Voltage Directive 73/23/EEC as indicated in  
European Standard EN 60 950.  
D) General Information to all Users: This equipment generates, uses and can radi-  
ate radio frequency energy. If not installed and used according to this manual the  
equipment may cause interference with radio and television communications.  
There is, however, no guarantee that interference will not occur in any particular  
installation due to site-specific factors.  
1) In order to meet emission and immunity requirements, the user must  
observe the following:  
a) Use only the provided I/O cables to connect this digital device with  
any computer.  
b) To ensure compliance, use only the provided manufacturer’s approved  
line cord.  
c) The user is cautioned that changes or modifications to the equipment  
not expressly approved by the party responsible for compliance could  
void the user’s authority to operate the equipment.  
2) If this equipment appears to cause interference with radio or television  
reception, or any other device:  
a) Verify as an emission source by turning the equipment off and on.  
b) If you determine that this equipment is causing the interference, try to  
correct the interference by using one or more of the following measures:  
i) Move the digital device away from the affected receiver.  
ii) Reposition (turn) the digital device with respect to the affected  
receiver.  
iii) Reorient the affected receiver’s antenna.  
iv) Plug the digital device into a different AC outlet so the digital  
device and the receiver are on different branch circuits.  
v) Disconnect and remove any I/O cables that the digital device  
does not use. (Unterminated I/O cables are a potential source of  
high RF emission levels.)  
vi) Plug the digital device into only a grounded outlet receptacle.  
Do not use AC adapter plugs. (Removing or cutting the line cord  
ground may increase RF emission levels and may also present a  
lethal shock hazard to the user.)  
If you need additional help, consult your dealer, manufacturer, or an experi-  
enced radio or television technician.  
40 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
BAUART  
GEPRÜFT  
TÜV  
TYPE  
APPROVED  
RheinLand  
Product Safety  
C
US  
E141667  
Te ste d To Comply  
With FCC Sta nda rds  
N10051  
FOR HOME OR OFFICE USE  
"This application of this monitor is restricted to special controlled luminous environment. This screen surface  
trend to reflect annoying light of lamps and sunlight. To avoid these reflections the monitor should not be  
positioned in front of a window or directed to luminaries. The monitor is in compliance with Reflection Class III  
according to ISO 9241-7.  
41  
42 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
CHAPTER 4  
WARRANTY  
Except as otherwise stated herein or in an order acknowledgment delivered to  
Buyer, Seller warrants to Buyer that the Product shall be free of defects in  
materials and workmanship. The warranty for the touchmonitors and  
components of the product are: 3 years monitor, 10 years IntelliTouch screen, 5  
years Accu- Touch screen, 5 years Controller.  
Seller makes no warranty regarding the model life of components. Seller’s  
suppliers may at any time and from time to time make changes in the  
components delivered as Products or components.  
Buyer shall notify Seller in writing promptly (and in no case later than thirty  
(30) days after discovery) of the failure of any Product to conform to the  
warranty set forth above; shall describe in commercially reasonable detail in  
such notice the symptoms associated with such failure; and shall provide to  
Seller the opportunity to inspect such Products as installed, if possible. The  
notice must be received by Seller during the Warranty Period for such product,  
unless otherwise directed in writing by the Seller. Within thirty (30) days after  
submitting such notice, Buyer shall package the allegedly defective Product in  
its original shipping carton(s) or a functional equivalent and shall ship to Seller  
at Buyer’s expense and risk.  
Within a reasonable time after receipt of the allegedly defective Product and  
verification by Seller that the Product fails to meet the warranty set forth above,  
Seller shall correct such failure by, at Seller’s options, either (i) modifying or  
repairing the Product or (ii) replacing the Product. Such modification, repair, or  
replacement and the return shipment of the Product with minimum insurance to  
Buyer shall be at Seller’s expense. Buyer shall bear the risk of loss or damage in  
transit, and may insure the Product. Buyer shall reimburse Seller for  
transportation cost incurred for Product returned but not found by Seller to be  
defective. Modification or repair, of Products may, at Seller’s option, take place  
either at Seller’s facilities or at Buyer’s premises. If Seller is unable to modify,  
repair, or replace a Product to conform to the warranty set forth above, then  
Seller shall, at Seller’s option, either refund to Buyer or credit to Buyer’s  
account the purchase price of the Product less depreciation calculated on a  
straight-line basis over Seller’s stated Warranty Period.  
43  
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES  
FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS  
WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER  
WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,  
REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE,  
THEIR QUALITY, THEIR MERCHANTABILITY, THEIR  
NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER  
OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY  
FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH  
HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY SHALL BE  
LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT.  
IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF  
PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY  
BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR  
INCIDENTAL DAMAGES.  
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller  
harmless from all liability relating to (i) assessing the suitability for Buyer’s  
intended use of the Products and of any system design or drawing and (ii)  
determining the compliance of Buyer’s use of the Products with applicable  
laws, regulations, codes, and standards. Buyer retains and accepts full  
responsibility for all warranty and other claims relating to or arising from  
Buyer’s products, which include or incorporate Products or components  
manufactured or supplied by Seller. Buyer is solely responsible for any and all  
representations and warranties regarding the Products made or authorized by  
Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability,  
claims, loss, cost, or expenses (including reasonable attorney’s fees) attributable  
to Buyer’s products or representations or warranties concerning same.  
44 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e  
INDEX  
Numerics  
F
17" LCD Touchmonitor (ET17X7L-XXWB-X) Dimensions, 38  
17" LCD Touchmonitor (ET17X7L-XXWB-X) Specifications, 34  
Flesh Tone, 26  
G
A
Gloss, AccuTouch, 37  
Gloss, IntelliTouch, 35  
About the Product, 1  
About Touchmonitor Adjustments, 23  
VESA Mounting Interface, 17  
AccuTouch Touchmonitor Specifications, 37  
Additional Color setting, 26  
Agencies, 34  
H
Haze, AccuTouch, 37  
Hue, 26  
Analog Contrast, 25  
Analog Adjust, 26  
Attaching the L-Brackets, 5  
Auto Contrast, 25  
I
Image Information, 27  
Image problem, 27  
Image, scrolling, 28  
Image, unstable, 28  
Image, vertical flickering, 28  
Installation and Setup, 3  
B
Back-light Lamp Life, 34  
Bottom View, 4  
Brightness, 25,26  
Installing the Driver Software, 18  
Installing the Serial Touch Driver, 19  
Installing the Serial Touch Driver for MS-DOS and  
Windows 3.1, 20  
Installing the Serial Touch Driver for Windows XP, 2000,  
Me, 95/98 and NT 4.0, 19  
Installing the USB Touch Driver, 21  
Installing the USB Touch Driver for Windows XP, 2000, Me  
and 98, 21  
IntelliTouch Touchmonitor Specifications, 35  
Introduction, 1  
C
Care and Handling of Your Touchmonitor, 32  
Chemical Resistance, IntelliTouch, 36  
Cleaning Your Touchmonitor, 32  
Clock, 26  
Colors Temperature, 25  
Compatible Video Modes, 33  
Connecting the Power Cable, 15  
Connecting the OSD Remote Cable, 14  
Connecting the Serial or USB Touchscreen Cable, 13  
Connecting the Video Cable, 12  
Construction, AccuTouch, 37  
Contrast, 25  
L
Light Transmission, AccuTouch, 37  
Light Transmission, IntelliTouch, 35  
Contrast Ratio, 34  
D
M
Display Brightness, 34  
Display Response Time, 34  
Display Type, 34  
Main View, 4  
Mechanical, 34  
Mechanical, AccuTouch, 37  
Mechanical, IntelliTouch, 35  
Menu, 24  
DSUB Analog/DVI Digital, 26  
Minus Counter-clockwise, 24  
E
Electrical, 34  
Electrical Safety Information, 35  
Electrostatic Protection, IntelliTouch, 36  
Emissions and Immunity Information, 35  
Enable/Disable, 24  
N
Native Resolution, 29  
Enter Select item, 24  
Environmental, 34, 36  
Expected Life Performance, AccuTouch, 37  
Expected Life Performance, IntelliTouch, 35  
I n de x- 4 5  
O
T
Operation, 23  
Technical Specifications, 33  
Touch Activation Force, AccuTouch, 37  
Touch Activation Force, IntelliTouch, 35  
Touch Interface Connection, 11  
Touch not working, 28  
Optical, AccuTouch, 37  
Optical, IntelliTouch, 35  
Optimizing the LCD Display, 16  
OSD Left/Right, 26  
OSD Menu Function, 25  
OSD Timeout, 26  
OSD Up/Down, 26  
OSD Power, Respond, 27  
Out of Range display, 27  
Touchmonitor Safety, 31  
Touchmonitor Specifications, 34  
Touchpoint Density, AccuTouch, 37  
Touchpoint Density, IntelliTouch, 35  
Troubleshooting, 27  
P
U
Panel Cut Outs, 6  
Unpacking Your Touchmonitor, 3  
Using the On-Screen Display (OSD) Menus, 23  
UXGA, 29  
, 26  
Phase  
Pixel Format, 34  
Positional Accuracy, AccuTouch, 37  
Positional Accuracy, IntelliTouch, 35  
Power Switch, 24  
Precautions, 1  
Product Overview, 4  
V
VESA Mount on Your Touchmonitor, 16  
VGA, 29  
Viewing Angle, 34  
Visual Resolution, AccuTouch, 37  
Visual Resolution, IntelliTouch, 35  
R
Rear View, 4  
Recall Defaults, 25  
Regulatory Information, 41  
Remote OSD Buttons, 24  
W
Warranty, 45  
S
X
Saturation, 26  
XGA, 29  
Sealing, IntelliTouch, 35  
Serial or USB Connection, 11  
Side View, 38  
Solutions to Common Problems, 27  
Surface Durability, AccuTouch, 37  
Surface Durability, IntelliTouch, 35  
SVGA, 29  
SXGA, 29  
I n de x- 4 6  
Check out Elo's Web site!  
Get the latest...  
Product information  
Specifications  
News on upcoming events  
Press releases  
Software drivers  
Getting in Touch with Elo  
or simply call the office nearest you:  
USA  
Germany  
Belgium  
Japan  
Elo TouchSystems, Inc.  
6500 Kaiser Drive  
Fremont, CA 94555-3613  
Elo TouchSystems GmbH & Co. KG  
Haidgraben 6  
D-85521 Ottobrunn  
Germany  
Elo TouchSystems  
Diestsesteenweg 692  
B-3010 Kessel-Lo  
Belgium  
Touch Panel Systems K.K  
Sun Homada Bldg. 2F  
1-19-20 Shin-Yokohama,  
Kanagawa 222-0033  
Japan  
(800) ELO-TOUCH (800-356-8682)  
Tel 510-739-5016  
Fax 510-790-0627  
Tel +49(89)60822-0  
Fax +49(89)60822-150  
Tel +32(16) 35-2100  
Fax +32(16) 35-2101  
Tel +81(45)478-2161  
Fax +81(45)478-2180  

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