Dell POWEREDGE R515 User Manual
Dell PowerEdge  
R515 Systems  
Hardware Owner’s  
Manual  
Regulatory Model E12S Series and E13S Series  
Regulatory Type E12S002 and E13S002  
Contents  
1
About Your System  
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11  
11  
Accessing System Features During Startup.  
Front-Panel Features and Indicators  
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12  
LCD Panel Features (Optional).  
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16  
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Home Screen .  
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Setup Menu.  
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View Menu .  
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Hard-Drive Indicator Patterns .  
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19  
20  
Back-Panel Features and Indicators  
Guidelines for Connecting Optional External  
Devices.  
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23  
23  
24  
25  
27  
NIC Indicator Codes .  
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Power Indicator Codes  
Diagnostic Lights (Optional).  
LCD Status Messages (Optional)  
Solving Problems Described by  
LCD Status Messages  
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39  
39  
Removing LCD Status Messages.  
System Messages .  
Warning Messages  
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40  
55  
Contents  
3
Diagnostics Messages.  
Alert Messages  
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55  
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56  
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Other Information You May Need  
2
Using the System Setup Program and  
UEFI Boot Manager  
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57  
Choosing the System Boot Mode  
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57  
Entering the System Setup Program .  
Responding to Error Messages.  
Using the System Setup Program  
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58  
58  
Navigation Keys .  
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58  
System Setup Options  
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59  
Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59  
Memory Settings Screen .  
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61  
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69  
Processor Settings Screen .  
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SATA Settings Screen (Optional) .  
Boot Settings Screen .  
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Integrated Devices Screen .  
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PCI IRQ Assignments Screen .  
Serial Communication Screen  
Embedded Server Management Screen .  
Power Management Screen .  
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System Security Screen  
Exit Screen .  
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Entering the UEFI Boot Manager.  
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70  
Using the UEFI Boot Manager  
Navigation Keys .  
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70  
71  
71  
UEFI Boot Manager Screen.  
UEFI Boot Settings Screen .  
4
Contents  
System Utilities Screen .  
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72  
System and Setup Password Features  
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72  
72  
75  
Using the System Password  
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Using the Setup Password .  
Embedded System Management  
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76  
Baseboard Management Controller Configuration .  
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77  
Entering the BMC Setup Module .  
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77  
iDRAC6 Configuration Utility  
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78  
Entering the iDRAC6 Configuration Utility  
78  
3
Installing System Components  
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79  
79  
Recommended Tools.  
Inside the System  
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79  
Front Bezel (Optional) .  
82  
82  
83  
Removing the Front Bezel  
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Installing the Front Bezel .  
Opening and Closing the System  
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83  
83  
85  
Opening the System  
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Closing the System .  
Cooling Shroud.  
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86  
86  
87  
Removing the Cooling Shroud  
Installing the Cooling Shroud.  
Hard Drives.  
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87  
87  
88  
88  
Removing a Hard-Drive Blank  
Installing a Hard-Drive Blank.  
Removing a Hard Drive .  
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Contents  
5
Installing a Hard Drive  
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89  
90  
91  
Removing a Hard Drive From a  
Hard-Drive Carrier  
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Installing a Hard Drive Into a  
Hard-Drive Carrier  
Internal Hard Drives .  
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91  
91  
93  
Removing an Internal Hard-Drive Bay .  
Installing an Internal Hard-Drive Bay.  
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Removing an Internal Hard Drive From the  
Internal Hard-Drive Bay.  
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93  
94  
Installing a Hard Drive Into a  
Hard-Drive Bay .  
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Optical Drive (Optional) .  
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95  
95  
96  
Removing an Optical Drive .  
Installing an Optical Drive  
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Cooling Fans .  
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97  
98  
Removing a Cooling Fan  
Installing a Cooling Fan .  
101  
Power Supplies  
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102  
102  
103  
104  
104  
Removing a Power Supply  
Installing a Power Supply.  
Removing the Power Supply Blank .  
Installing the Power Supply Blank .  
System Memory  
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104  
General Memory Module Installation  
Guidelines .  
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105  
106  
108  
110  
Mode-Specific Guidelines  
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Installing Memory Modules.  
Removing Memory Modules  
Expansion Cards and Expansion-Card Risers .  
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111  
6
Contents  
Expansion Card Installation Guidelines  
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111  
113  
115  
116  
118  
Installing an Expansion Card .  
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Removing an Expansion Card  
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Removing an Expansion-Card Riser  
Installing an Expansion-Card Riser.  
Integrated Storage Controller Card .  
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119  
119  
121  
Removing the Storage Controller Card .  
Installing the Storage Controller Card .  
iDRAC6 Express Card (Optional).  
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122  
122  
123  
Installing an iDRAC6 Express Card .  
Removing an iDRAC6 Express Card  
iDRAC6 Enterprise Card (Optional)  
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124  
124  
126  
Installing an iDRAC6 Enterprise Card  
Removing an iDRAC6 Enterprise Card .  
VFlash Media (Optional) .  
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127  
127  
127  
Installing a VFlash Media Card .  
Removing a VFlash Media Card  
Internal USB Memory Key  
Processors .  
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127  
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128  
128  
132  
Removing a Processor .  
Installing a Processor  
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System Battery .  
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133  
Replacing the System Battery  
133  
RAID Battery (Optional)  
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136  
136  
137  
Removing the RAID Battery  
Installing the RAID Battery .  
Control Panel Assembly—LED  
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137  
Removing the Control-Panel Module–LED .  
137  
Contents  
7
Installing the Control-Panel Module–LED  
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139  
Control Panel Assembly—LCD (Optional) .  
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140  
Removing the Control Panel Display  
Module  
Installing the Control Panel Display  
Module  
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140  
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141  
141  
143  
Removing the Control Panel Assembly .  
Installing the Control Panel Assembly  
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SAS Backplane.  
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143  
143  
147  
Removing the SAS Backplane  
Installing the SAS Backplane.  
Power Distribution Board .  
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148  
148  
151  
Removing the Power Distribution Board .  
Replacing the Power Distribution Board .  
System Board.  
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152  
152  
154  
Removing the System Board  
Installing the System Board.  
4
Troubleshooting Your System  
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157  
157  
157  
157  
158  
158  
159  
159  
Safety First—For You and Your System  
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Troubleshooting System Startup Failure.  
Troubleshooting External Connections .  
Troubleshooting the Video Subsystem.  
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Troubleshooting a USB Device  
Troubleshooting a Serial I/O Device.  
Troubleshooting a NIC .  
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8
Contents  
Troubleshooting a Wet System  
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160  
162  
162  
163  
163  
164  
165  
167  
168  
169  
170  
171  
172  
174  
Troubleshooting a Damaged System  
Troubleshooting the System Battery.  
Troubleshooting Power Supplies .  
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Troubleshooting System Cooling Problems .  
Troubleshooting a Fan .  
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Troubleshooting System Memory .  
Troubleshooting an Internal USB Key .  
Troubleshooting an Optical Drive .  
Troubleshooting a Hard Drive .  
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Troubleshooting an Internal Hard Drive.  
Troubleshooting a Storage Controller .  
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Troubleshooting Expansion Cards.  
Troubleshooting Processors.  
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5
Running the System Diagnostics  
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177  
177  
177  
178  
178  
179  
179  
Using Online Diagnostics .  
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Embedded System Diagnostics Features .  
When to Use the Embedded System Diagnostics .  
Running the Embedded System Diagnostics  
Embedded System Diagnostics Testing Options  
Using the Custom Test Options .  
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Contents  
9
Selecting Devices for Testing.  
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179  
179  
180  
Selecting Diagnostics Options .  
Viewing Information and Results .  
6
Jumpers and Connectors  
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181  
181  
System Board Jumpers.  
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System Board Connectors .  
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182  
Disabling a Forgotten Password.  
184  
7
Getting Help  
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187  
Contacting Dell.  
187  
Index  
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189  
10  
Contents  
1
About Your System  
Accessing System Features During Startup  
The following keystrokes provide access to system features during startup.  
Keystroke  
Description  
<F2>  
Enters the System Setup program. See "Using the System Setup  
Program and UEFI Boot Manager" on page 57.  
<F10>  
Enters System Services, which opens the Lifecycle Controller.  
The controller allows you to access utilities such as embedded system  
diagnostics. For information on Lifecycle Controller or any of the  
Lifecycle Controller software components, see the Lifecycle  
Controller documentation at support.dell.com/manuals.  
<F11>  
<F12>  
Enters the BIOS Boot Manager or the Unified Extensible Firmware  
Interface (UEFI) Boot Manager, depending on the system’s boot  
configuration. See "Using the System Setup Program and  
UEFI Boot Manager" on page 57.  
Starts Preboot eXecution Environment (PXE) boot.  
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC6  
Configuration Utility, which allows access to the system event log  
(SEL) and configuration of remote access to the system. For more  
information, see the BMC or iDRAC6 user documentation.  
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the  
SAS adapter documentation.  
<Ctrl><R> Enters the RAID configuration utility. For more information, see the  
documentation for your SAS RAID card.  
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more  
information, see the documentation for your integrated NIC.  
About Your System  
11  
     
Front-Panel Features and Indicators  
Figure 1-1. Front-Panel Features and Indicators (Eight–Hard-Drive System)  
1
2
3
4
5
6
7
8
9
10  
Item  
Indicator, Button,  
or Connector  
Icon  
Description  
1
Power-on indicator/  
power button  
The power-on indicator lights  
when the system power is on.  
The power button controls the  
DC power supply output to the system.  
When the optional system bezel is  
installed, the power button is not  
accessible.  
NOTE: When powering on the system,  
the video monitor can take from several  
seconds to over 2 minutes to display an  
image, depending on the amount of  
memory installed in the system.  
NOTE: On ACPI-compliant operating  
systems, turning off the system using the  
power button causes the system to  
perform a graceful shutdown before  
power to the system is turned off.  
NOTE: To force an ungraceful shutdown,  
press and hold the power button for  
5 seconds.  
12  
About Your System  
     
Item  
Indicator, Button,  
or Connector  
Icon  
Description  
2
NMI button  
Used to troubleshoot software and  
device driver errors when using certain  
operating systems. This button can be  
pressed using the end of a paper clip.  
Use this button only if directed to do so  
by qualified support personnel or by the  
operating system's documentation.  
3
4
Video connector  
Connects a monitor to the system.  
LCD menu buttons  
Allows you to navigate the control panel  
LCD menu.  
5
LCD panel  
Provides system ID, status information,  
and system error messages.  
The LCD lights blue during normal  
system operation. The LCD lights  
amber when the system needs attention,  
and the LCD panel displays an error  
code followed by descriptive text.  
NOTE: If the system is connected to  
AC power and an error has been  
detected, the LCD lights amber  
regardless of whether the system  
has been powered on.  
6
7
System identification  
button  
The identification buttons on the front  
and back panels can be used to locate  
a particular system within a rack.  
When one of these buttons is pushed,  
the LCD panel on the front and the blue  
system status indicator on the back blink  
until one of the buttons is pushed again.  
USB connectors (2)  
Connect USB devices to the system.  
The ports are USB 2.0-compliant.  
About Your System  
13  
Item  
8
Indicator, Button,  
or Connector  
Icon  
Description  
Hard drives  
Up to eight 3.5-inch or 2.5-inch,  
hot-swappable SAS or SATA drives.  
9
System identification  
panel  
A slide-out panel for system information  
including the Express Service tag,  
embedded NIC MAC address, and  
iDRAC6 Enterprise card MAC address.  
10  
Optical drive  
One optional slimline SATA DVD-ROM  
drive or DVD+/-RW drive.  
NOTE: DVD devices are data only.  
Figure 1-2. Front-Panel Features and Indicators (Twelve–Hard-Drive System)  
3
4
5
6
7
2
1
8
Item  
Indicator, Button,  
or Connector  
Icon  
Description  
1
System identification  
button  
The identification buttons on the front  
and back panels can be used to locate  
a particular system within a rack.  
When one of these buttons is pushed,  
the blue system status indicator on the  
back blinks until one of the buttons is  
pushed again.  
14  
About Your System  
Item  
Indicator, Button,  
or Connector  
Icon  
Description  
2
LED panel  
The LED panel has four diagnostic  
indicator lights that display error codes  
during system startup. See "Diagnostic  
Lights (Optional)" on page 25.  
3
Power-on indicator/  
power button  
The power-on indicator lights  
when the system power is on.  
The power button controls the  
DC power supply output to the system.  
When the optional system bezel is  
installed, the power button is not  
accessible.  
NOTE: When powering on the system,  
the video monitor can take from several  
seconds to over 2 minutes to display an  
image, depending on the amount of  
memory installed in the system.  
NOTE: On ACPI-compliant operating  
systems, turning off the system using the  
power button causes the system to  
perform a graceful shutdown before  
power to the system is turned off.  
NOTE: To force an ungraceful shutdown,  
press and hold the power button for  
5 seconds.  
4
5
NMI button  
Hard drives  
Used to troubleshoot software and  
device driver errors when using certain  
operating systems. This button can be  
pressed using the end of a paper clip.  
Use this button only if directed to do so  
by qualified support personnel or by the  
operating system's documentation.  
Up to twelve 3.5-inch or 2.5-inch,  
hot-swappable SAS or SATA drives.  
About Your System  
15  
Item  
Indicator, Button,  
or Connector  
Icon  
Description  
6
7
Video connector  
Connects a monitor to the system.  
USB connector  
Connect USB devices to the system.  
The ports are USB 2.0-compliant.  
8
System identification  
panel  
A slide-out panel for system information  
including the Express Service tag,  
embedded NIC MAC address, and  
iDRAC6 Enterprise card MAC address.  
LCD Panel Features (Optional)  
NOTE: This section is applicable only to eight–hard-drive systems.  
The system's LCD panel provides system information and status and error  
messages to signify when the system is operating correctly or when the system  
needs attention. See "LCD Status Messages (Optional)" on page 27 for  
information on specific status codes.  
The LCD backlight lights blue during normal operating conditions and lights  
amber to indicate an error condition. When the system is in standby mode,  
the LCD backlight switches off after five minutes of inactivity, and can be  
turned on by pressing the Select button on the LCD panel. The LCD  
backlight remains off if LCD messaging is turned off through the BMC or  
iDRAC6 utility, the LCD panel, or other tools.  
Figure 1-3. LCD Panel Features  
1
2
3
4
Item  
Buttons  
Left  
Description  
1
2
Moves the cursor back in one-step increments.  
Selects the menu item highlighted by the cursor.  
Select  
16  
About Your System  
   
Item  
Buttons  
Description  
3
Right  
Moves the cursor forward in one-step  
increments.  
During message scrolling:  
• Press once to increase scrolling speed.  
• Press again to stop.  
• Press again to return to default scrolling.  
• Press again to repeat the cycle.  
Turns the system ID mode on and off.  
4
System ID  
Press quickly to toggle the system ID on and off.  
If the system hangs during POST, press and hold  
the system ID button for more than 5 seconds to  
enter BIOS Progress mode.  
Home Screen  
The Home screen displays user-configurable information about the system.  
This screen is displayed during normal system operation when there are no  
status messages or errors present. When the system is in standby mode,  
the LCD backlight turns off after 5 minutes of inactivity if there are no error  
messages. Press one of the three navigation buttons (Select, Left, or Right) to  
view the Home screen.  
To navigate to the Home screen from another menu, continue to select the  
up arrow until the Home icon  
Home icon.  
is displayed, and then select the  
About Your System  
17  
   
Setup Menu  
Option  
Description  
BMC or DRAC  
Select DHCP or Static IP to configure the network mode.  
If Static IP is selected, the available fields are IP, Subnet  
(Sub), and Gateway (Gtw). Select Setup DNS to enable DNS  
and to view domain addresses. Two separate DNS entries are  
available.  
NOTE: If an iDRAC6  
Express card is  
installed on the  
system, the BMC  
option is replaced by  
DRAC.  
Set error  
Select SEL to display LCD error messages in a format that  
matches the IPMI description in the SEL. This can be useful  
when trying to match an LCD message with an SEL entry.  
Select Simple to display LCD error messages in a more  
user-friendly description. See "LCD Status Messages  
(Optional)" on page 27 for a list of messages in this format.  
Set home  
Select the default information to be displayed on the LCD  
Home screen. See "View Menu" on page 18 to see the options  
and option items that can be selected to display by default on  
the Home screen.  
View Menu  
Option  
Description  
BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the optional iDRAC6.  
Addresses include DNS (Primary and Secondary), Gateway, IP,  
and Subnet (IPv6 does not have Subnet).  
NOTE: If an iDRAC6  
Express card is  
installed on the  
system, the BMC IP  
option is replaced by  
DRAC IP.  
NOTE: BMC IP supports only IPv4 addresses.  
MAC  
Displays the MAC addresses for DRAC, iSCSIn, or NETn.  
NOTE: If the iDRAC6 Express card is not installed on the system,  
the MAC option displays the MAC addresses for BMC, iSCSIn,  
or NETn.  
Name  
Displays the name of the Host, Model, or User String  
for the system.  
18  
About Your System  
   
Option  
Number  
Power  
Description  
Displays the Asset tag or the Service Tag for the system.  
Displays the power output of the system in BTU/hr or Watts.  
The display format can be configured in the Set home  
submenu of the Setup menu (see "Setup Menu" on page 18).  
Temperature  
Displays the temperature of the system in Celsius or  
Fahrenheit. The display format can be configured in the Set  
home submenu of the Setup menu (see "Setup Menu" on  
page 18).  
Hard-Drive Indicator Patterns  
Figure 1-4. Hard-Drive Indicators  
1
2
1
hard-drive activity indicator  
(green)  
2
hard-drive status indicator  
(green and amber)  
About Your System  
19  
   
Drive-Status Indicator Pattern  
Blinks green two times per second  
Off  
Condition  
Identify drive/preparing for removal  
Drive ready for insertion or removal  
NOTE: The drive status indicator remains off  
until all hard drives are initialized after system  
power is applied. Drives are not ready for  
insertion or removal during this time.  
Blinks green, amber, and off  
Blinks amber four times per second  
Blinks green slowly  
Drive predicted failure  
Drive failed  
Drive rebuilding  
Drive online  
Steady green  
Blinks green three seconds, off three  
seconds, amber three seconds, and off  
three seconds.  
Rebuild aborted  
Back-Panel Features and Indicators  
Figure 1-5 shows the controls, indicators, and connectors located on the back  
panel of the system.  
Figure 1-5. Back-Panel Features and Indicators  
1
1
2
Gb  
1
2
3
Gb  
2
1
2
3
4
5
6
7
8
9
10  
11 12  
20  
About Your System  
         
Item  
1
Indicator, Button, or  
Connector  
Icon  
Description  
Serial connector  
Connects a serial device to the system.  
Connects a VGA display to the system.  
2
Video connector  
3
iDRAC6 Enterprise  
port (optional)  
Dedicated management port for the  
optional iDRAC6 Enterprise card.  
4
VFlash media slot  
(optional)  
Connects an external SD memory card  
for the optional iDRAC6 Enterprise card.  
5
USB connectors (2)  
Connect USB devices to the system.  
The ports are USB 2.0-compliant.  
6
Ethernet connectors (2)  
Embedded 10/100/1000 NIC  
connectors.  
7
PCIe expansion card  
slots using riser card  
Depending on the configuration, your  
system may have either riser 1 or riser 2.  
NOTE: See the Getting Started Guide  
that ships with your system for more  
information.  
Connects four PCI Express Generation  
2 expansion cards  
Riser 1  
OR  
NOTE: All four slots are x8 connectors.  
Connects two PCI Express Generation  
2 expansion cards.  
Riser 2  
NOTE: A General Purpose Computation  
on Graphics Processing Units (GPGPU)  
optimized configuration is available on  
Riser 2.  
8
System identification  
connector  
Connects the optional system status  
indicator assembly through the  
optional cable management arm.  
About Your System  
21  
Item  
Indicator, Button, or  
Connector  
Icon  
Description  
9
System status  
indicator  
Lights blue during normal  
system operation.  
Both the systems management software  
and the identification buttons located  
on the front and back of the system can  
cause the indicator to flash blue to  
identify a particular system.  
Lights amber when the system needs  
attention due to a problem.  
10  
System identification  
button  
Turns the system ID modes on and off.  
The identification buttons on the front  
and back panels can be used to locate a  
particular system within a rack. When  
one of these buttons is pushed, the  
LCD panel on the front and the system  
status indicator on the chassis back  
panel light blue until one of the  
buttons is pushed again.  
11  
12  
Power supply 2 (PS2)  
Power supply 1 (PS1)  
750 W redundant power supply  
750 W redundant power supply  
22  
About Your System  
Guidelines for Connecting Optional  
External Devices  
•
Turn off power to the system and external devices before attaching a new  
external device. Turn on any external devices before turning on the system  
(unless the documentation for the device specifies otherwise).  
•
•
Ensure that the appropriate driver for the attached device has been  
installed on the system.  
If necessary to enable ports on your system, use the System Setup program.  
S
ee "Using the System Setup Program and UEFI Boot Manager" on  
page 57  
.
NIC Indicator Codes  
Figure 1-6. NIC Indicators  
1
2
1
link indicator  
2
activity indicator  
Indicator  
Indicator Code  
Link and activity  
indicators are off  
The NIC is not connected to the network.  
Link indicator is green  
The NIC is connected to a valid network link  
at 1000 Mbps.  
Link indicator is amber  
The NIC is connected to a valid network link  
at 10/100 Mbps.  
Activity indicator is green Network data is being sent or received.  
About Your System  
23  
         
Power Indicator Codes  
The power supplies have an indicator that shows whether power is present or  
whether a power fault has occurred.  
•
•
Not lit—AC power is not connected.  
Green—In standby mode, indicates that a valid AC source is connected  
to the power supply, and that the power supply is operational. When the  
system is on, it also indicates that the power supply is providing DC power  
to the system.  
•
•
Amber—Indicates a problem with the power supply.  
Alternating green and amber—When hot-adding a power supply, this  
indicates that the power supply is mismatched with the other power  
supply. Replace the power supply that has the flashing indicator with a  
power supply that matches the capacity of the other installed power  
supply.  
Figure 1-7. Power Supply Status Indicator  
1
1
power supply status  
24  
About Your System  
       
Diagnostic Lights (Optional)  
NOTE: This section is applicable to twelve–hard-drive systems.  
The four diagnostic indicator lights on the system front panel display error  
codes during system startup. Table 1-1 lists the causes and possible corrective  
actions associated with these codes. A highlighted circle indicates the light is  
on; a non-highlighted circle indicates the light is off.  
Table 1-1. Diagnostic Indicator Codes  
Code  
Causes  
Corrective Action  
The system is in a normal Plug the system into a working  
off condition or a possible electrical outlet and press the  
pre-BIOS failure has  
occurred.  
power button.  
The diagnostic lights are  
not lit after the system  
successfully boots to the  
operating system.  
The system is in a normal Information only.  
operating condition  
after POST.  
BIOS checksum failure  
detected; system is in  
recovery mode.  
See "Getting Help" on page 187.  
Possible processor failure. See "Troubleshooting Processors"  
on page 174.  
Memory failure.  
See "Troubleshooting System  
Memory" on page 165.  
Possible expansion card See "Troubleshooting Expansion  
failure.  
Cards" on page 172.  
Possible video failure.  
See "Getting Help" on page 187.  
About Your System  
25  
   
Table 1-1. Diagnostic Indicator Codes (continued)  
Code  
Causes  
Corrective Action  
Hard drive failure.  
Ensure that the diskette drive and  
hard drive are properly connected.  
See "Hard Drives" on page 87 for  
information on the drives  
installed in your system.  
Possible USB failure.  
See "Troubleshooting a USB  
Device" on page 158.  
No memory modules  
detected.  
See "Troubleshooting System  
Memory" on page 165.  
System board failure.  
See "Getting Help" on page 187.  
Memory configuration  
error.  
See "Troubleshooting System  
Memory" on page 165.  
Possible system board  
resource and/or system  
board hardware failure.  
See "Getting Help" on page 187.  
Possible system resource See "Contacting Dell" on  
configuration error.  
page 187.  
Other failure.  
Ensure that the optical drive,  
and hard drives are properly  
connected. See "Troubleshooting  
Your System" on page 157 for the  
appropriate drive installed in your  
system. If the problem persists,  
see "Getting Help" on page 187.  
26  
About Your System  
LCD Status Messages (Optional)  
NOTE: This section is applicable only to eight–hard-drive systems.  
The system's control panel LCD provides status messages to signify when the  
system is operating correctly or when the system needs attention.  
The LCD lights blue to indicate a normal operating condition, and lights  
amber to indicate an error condition. The LCD scrolls a message that  
includes a status code followed by descriptive text. The table that follows  
provides a listing of LCD status messages and the probable cause for each  
message. The LCD messages refer to events recorded in the system event log  
(SEL). For information on the SEL and configuring system management  
settings, see the systems management software documentation.  
NOTE: If your system fails to boot, press the System ID button for at least 5 seconds  
until an error code appears on the LCD. Record the code, then see "Getting Help" on  
page 187.  
Code  
Text  
Causes  
Corrective Actions  
N/A  
SYSTEM NAME  
A 62-character string that This message is for  
can be defined by the user information only.  
in the System Setup  
program.  
You can change the  
system ID and name in  
The SYSTEM NAME  
displays under the  
following conditions:  
the System Setup  
program. See "Using the  
System Setup Program  
and UEFI Boot Manager"  
on page 57.  
• The system is  
powered on.  
• The power is off and  
active errors are  
displayed.  
E1000 Failsafe  
voltage  
Check the system  
event log for critical  
failure events.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
error.  
Contact  
support.  
If the problem persists,  
see "Getting Help" on  
page 187.  
About Your System  
27  
     
Code  
Text  
Causes  
Corrective Actions  
E1114 Ambient Temp  
exceeds  
Ambient temperature has See "Troubleshooting  
a reached a point outside System Cooling  
allowed range. of the allowed range.  
Problems" on page 163.  
E1116 Memory  
disabled,  
temp above  
range.  
Memory has exceeded  
allowable temperature and system for 10 seconds and  
has been disabled to  
prevent damage to the  
components.  
Remove AC power to the  
restart the system.  
See "Troubleshooting  
System Cooling  
Problems" on page 163.  
If the problem persists,  
see "Getting Help" on  
page 187.  
Power  
cycle AC.  
E1210 Motherboard  
battery  
CMOS battery is missing See "Troubleshooting the  
or the voltage is outside of System Battery" on  
failure.  
the allowable range.  
page 162.  
Check  
battery.  
E1211 RAID  
Controller  
battery  
RAID battery is either  
missing, bad, or unable  
to recharge due  
Reseat the RAID battery  
connector. See "Installing  
the RAID Battery" on  
page 137, and  
"Troubleshooting System  
Cooling Problems" on  
page 163.  
failure.  
Check  
battery.  
to thermal issues.  
E1216 3.3VRegulator 3.3 V voltage regulator  
Remove and reseat the  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting  
Expansion Cards" on  
page 172.  
failure.  
Reseat PCIe  
cards.  
has failed.  
E1229 CPU # VCORE  
Regulator  
Specified processor  
VCORE voltage  
regulator has failed.  
Reseat the processor(s).  
See "Troubleshooting  
Processors" on page 174.  
failure.  
Reseat CPU.  
If the problem persists,  
see "Getting Help" on  
page 187.  
28  
About Your System  
Code  
Text  
Causes  
Corrective Actions  
E122A CPU # VTT  
Regulator  
Specified processor  
VTT voltage regulator  
has failed.  
Reseat the processor(s).  
See "Troubleshooting  
Processors" on page 174.  
failure.  
Reseat CPU.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E122C CPU Power  
Fault. Power  
cycle AC.  
A power fault was  
detected when powering system for 10 seconds and  
up the processor(s).  
Remove AC power to the  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E122D Memory  
Regulator #  
Failed.  
One of the memory  
regulators has failed.  
Reseat the memory  
modules. See  
"Troubleshooting System  
Memory" on page 165.  
Reseat DIMMs.  
E122E On-board  
regulator  
One of the on-board  
voltage regulators has  
failed.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
failed.  
Call support.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E1310 Fan ## RPM  
exceeding  
RPM of specified fan is  
outside of the intended  
operating range.  
See "Troubleshooting  
System Cooling  
Problems" on page 163.  
range.  
Check fan.  
E1313 Fanredundancy The system is no longer  
Check LCD for  
additional scrolling  
lost.  
fan redundant. Another  
Check fans.  
fan failure would put the messages. See  
system at risk of  
overheating.  
"Troubleshooting a Fan"  
on page 164.  
About Your System  
29  
Code  
Text  
Causes  
Corrective Actions  
E1410 System Fatal  
Error  
Specified processor has an Remove AC power to the  
internal error. The error  
may or may not have  
been caused by  
system for 10 seconds and  
restart the system.  
detected.  
If the problem persists,  
see "Getting Help" on  
page 187.  
the processor.  
E1414 CPU # temp  
exceeding  
Specified processor is out Ensure that the processor  
of acceptable  
heat sinks are properly  
installed. See  
range.  
temperature range.  
Check CPU  
"Troubleshooting  
heatsink.  
Processors" on page 174  
and "Troubleshooting  
System Cooling  
Problems" on page 163.  
E1418 CPU # not  
detected.  
Specified processor is  
missing or bad,  
and the system is in an  
unsupported  
Ensure that the specified  
processor is properly  
installed. See  
Check CPU  
is seated  
"Troubleshooting  
properly.  
configuration.  
Processors" on page 174.  
E141C Unsupported  
CPU config.  
Processors are in an  
unsupported  
configuration.  
Ensure that your  
processors match and  
conform to the type  
Check CPU or  
BIOSrevision.  
described in the processor  
technical specifications  
outlined in your system’s  
Getting Started Guide.  
E141F CPU # protocol The system BIOS  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
error. Power  
has reported a processor  
protocol error.  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 187.  
30  
About Your System  
Code  
Text  
Causes  
Corrective Actions  
E1420 CPU Bus parity The system BIOS has  
Remove AC power to  
error. Power  
cycle AC.  
reported a processor bus the system for 10 seconds  
parity error.  
and restart the system.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E1422 CPU # machine The system BIOS has  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
check error.  
reported a machine  
check error.  
Power  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E1610 Power Supply # Specified power supply  
See "Troubleshooting  
(### W)  
was removed or is missing Power Supplies" on  
missing.  
Check power  
supply.  
from the system.  
page 163.  
E1614 Power Supply # Specified power supply  
(### W) error. has failed.  
Check power  
See "Troubleshooting  
Power Supplies" on  
page 163.  
supply.  
E1618 Predictive  
failure on  
An over-temperature  
condition or power supply Power Supplies" on  
See "Troubleshooting  
Power Supply # communication error has page 163.  
(### W).  
Check PSU.  
caused the predictive  
warning of an impending  
power supply failure.  
E161C Power Supply # Specified power supply  
Check the AC power  
(### W) lost  
AC power.  
Check PSU  
cables.  
is attached to the system, source for the specified  
but it has lost its  
AC input.  
power supply. If the  
problem persists, see  
"Troubleshooting Power  
Supplies" on page 163.  
About Your System  
31  
Code  
Text  
Causes  
Corrective Actions  
E1620 Power Supply # Specified power supply's Check the AC power  
(### W) AC  
power error.  
Check PSU  
cables.  
AC input is outside of the source for the specified  
allowable range.  
power supply. If the  
problem persists,  
see "Troubleshooting  
Power Supplies" on  
page 163.  
E1624 Lost power  
supply  
The power supply  
subsystem is no longer  
redundant. If the  
remaining power supply  
fails, the system  
See "Troubleshooting  
Power Supplies" on  
page 163.  
redundancy.  
Check PSU  
cables.  
shuts down.  
E1626 PSU Mismatch. The power supplies in  
the system are not the  
Ensure that power  
supplies with matching  
wattage are installed.  
See the Technical  
same wattage.  
Specifications outlined in  
your system’s Getting  
Started Guide.  
E1629 Powerrequired The system configuration Turn off power to the  
> PSU wattage. requires more power than system, reduce the  
Check PSU and the power supplies can  
hardware configuration or  
install higher-wattage  
power supplies, and then  
restart the system.  
config.  
provide, even with  
throttling.  
E1710 I/O channel  
check error.  
The system BIOS has  
reported an I/O channel  
Check the SEL for  
more information and  
then clear the SEL.  
Review & clear check.  
SEL.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 187.  
32  
About Your System  
Code  
Text  
Causes  
Corrective Actions  
E1711 PCI parity  
error on #.  
The system BIOS has  
reported a PCI parity  
Remove and reseat the  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting  
Expansion Cards" on  
page 172.  
Review & clear error on a component  
SEL.  
that resides in PCI  
configuration space at  
bus ##, device ##,  
function ##.  
E1712 PCI system  
error on #.  
The system BIOS has  
reported a PCI system  
Remove and reseat the  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting  
Expansion Cards" on  
page 172.  
Review & clear error on a component  
SEL.  
that resides in PCI  
configuration space at  
bus ##, device ##,  
function ##.  
E1714 Unknownerror. The system BIOS has  
Check the SEL for  
more information and  
then clear the SEL.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Review & clear determined there has  
SEL.  
been an error in the  
system, but is unable to  
determine its origin.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E171F PCI fatal  
error on #.  
The system BIOS has  
reported a PCIe fatal  
Remove and reseat the  
PCIe expansion cards.  
If the problem persists,  
see "Troubleshooting  
Expansion Cards" on  
page 172.  
Review & clear error on a component  
SEL.  
that resides in PCI  
configuration space at  
bus ##, device ##,  
function ##.  
E1810 Hard drive ## The specified hard drive See "Troubleshooting a  
fault. Review has experienced a fault.  
Hard Drive" on page 169.  
& clear SEL.  
E1812 Hard drive ## The specified hard  
Information only.  
removed.  
Check drive.  
drive has been removed  
from the system.  
About Your System  
33  
Code  
Text  
Causes  
Corrective Actions  
E1920 iDRAC6Upgrade The iDRAC6 Express  
Reseat the iDRAC6  
Express Card. If the  
Failed  
Card is not installed  
properly or the card is bad. problem persists, see  
"Getting Help" on  
page 187.  
E1A14 SAS cable A  
failure.  
SAS cable A is missing  
or bad.  
Reseat the cable. If the  
problem persists,  
replace cable.  
Check  
connection.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E1A15 SAS cable B  
failure.  
SAS cable B is missing  
or bad.  
Reseat the cable. If the  
problem persists,  
replace cable.  
Check  
connection.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E1A1D Control panel USB cable to the control Reseat the cable.  
USB cable not panel is missing or bad.  
detected.  
If the problem persists,  
replace cable.  
Check cable.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E2010 Memory not  
detected.  
No memory was detected Install memory or reseat  
in the system.  
memory modules.  
Inspect DIMMs.  
See "Installing Memory  
Modules" on page 108 or  
"Troubleshooting System  
Memory" on page 165.  
E2011 Memory  
Memory detected,  
See "Troubleshooting  
System Memory" on  
page 165.  
configuration but is not configurable.  
failure.  
Check DIMMs.  
Error detected during  
memory configuration.  
34  
About Your System  
Code  
Text  
Causes  
Corrective Actions  
E2012 Memory  
Memory configured,  
See "Troubleshooting  
System Memory" on  
page 165.  
configuredbut but is unusable.  
unusable.  
Check DIMMs.  
E2013 BIOS unable to The system BIOS failed  
See "Troubleshooting  
System Memory" on  
page 165.  
shadowmemory. to copy its flash image  
Check DIMMs.  
into memory.  
E2014 CMOS RAM  
CMOS failure. CMOS  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
failure. Power RAM not functioning  
cycle AC. properly.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E2015 DMAController DMA controller failure.  
failure. Power  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E2016 Interrupt  
Controller  
Interrupt controller  
failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
failure. Power  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E2017 Timer refresh Timer refresh failure.  
failure. Power  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
cycle AC.  
If the problem persists,  
see "Getting Help" on  
page 187.  
About Your System  
35  
Code  
Text  
Causes  
Corrective Actions  
E2018 Programmable  
Timer error.  
Power cycle  
AC.  
Programmable interval  
timer error.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E2019 Parity error. Parity error.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E201A SuperIO  
failure.  
SIO failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
Power cycle  
AC.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E201B Keyboard  
Controller  
error.  
Keyboard  
controller failure.  
Remove AC power to the  
system for 10 seconds and  
restart the system.If the  
problem persists,  
see "Getting Help" on  
page 187.  
Power cycle  
AC.  
E201C SMI  
System management  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
initialization interrupt (SMI)  
failure.  
Power cycle  
AC.  
initialization failure.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E201D Shutdown test BIOS shutdown test  
failure. Power failure.  
cycle AC.  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
If the problem persists,  
see "Getting Help" on  
page 187.  
36  
About Your System  
Code  
Text  
Causes  
Corrective Actions  
E201E POST memory  
BIOS POST memory test See "Troubleshooting  
test failure. failure.  
Check DIMMs.  
System Memory" on  
page 165.  
If the problem persists,  
see "Getting Help" on  
page 187.  
E2020 CPU  
Processor configuration  
Check screen for specific  
error messages.  
configuration failure.  
failure. Check  
screen  
See "Troubleshooting  
Processors" on page 174.  
message.  
E2021 Incorrect  
Incorrect memory  
configuration.  
Check screen for specific  
error messages. See  
memory  
configuration.  
Review User  
Guide.  
"Troubleshooting System  
Memory" on page 165.  
E2022 General  
General failure after video. Check screen for specific  
error messages.  
failure  
during POST.  
Check screen  
message.  
E2110 MultibitError The memory module in  
See "Troubleshooting  
System Memory" on  
page 165.  
on DIMM ##.  
slot “##” has had a  
Reseat DIMM.  
multi-bit error (MBE).  
E2111 SBE log  
The system BIOS has  
disabled memory  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
disabled on  
DIMM ##.  
Reseat DIMM.  
single-bit error (SBE)  
logging and does not log  
anymore SBEs until the  
system is rebooted. "##"  
represents the memory  
module implicated by  
the BIOS.  
If the problem persists,  
see "Troubleshooting  
System Memory" on  
page 165.  
About Your System  
37  
Code  
Text  
Causes  
Corrective Actions  
E2112 Memory spared The system BIOS has  
Remove AC power to the  
system for 10 seconds and  
on DIMM ##.  
Power cycle  
AC.  
spared the memory  
because it has determined restart the system.  
the memory had too many  
If the problem persists,  
errors. "##" represents the  
see "Troubleshooting  
memory module  
System Memory" on  
page 165.  
implicated by the BIOS.  
I1910 Intrusion  
detected.  
System cover has been  
removed.  
Information only.  
Check chassis  
cover.  
I1912 System Event  
Log full.  
The SEL is full of events Check the SEL for details  
and is unable to log any  
more.  
on the events, then clear  
the SEL.  
Review &  
clear log.  
I1920 iDRAC6Upgrade Optional iDRAC6 has  
Information only.  
Successful  
been upgraded  
successfully.  
W1228 RAID  
Warns predictively that  
the RAID battery has  
less than 24 hours of  
charge left.  
Allow RAID battery  
to charge to greater  
than 24 hours of  
Controller  
battery  
capacity <  
24hr.  
sustained charge.  
If problem persists,  
replace RAID battery.  
See "Installing the RAID  
Battery" on page 137.  
W1627 Powerrequired The system configuration Turn off power to the  
> PSU wattage. requires more power  
Check PSU and than what the power  
system, reduce the  
hardware configuration or  
install higher-wattage  
power supplies, and then  
restart the system.  
config.  
supply can provide.  
38  
About Your System  
Code  
Text  
Causes  
Corrective Actions  
W1628 Performance  
degraded.  
The system configuration Turn off power to the  
requires more power  
system, reduce the  
Check PSU and than what the power  
system supply can provide,  
configuration. but it can boot if  
hardware configuration or  
install higher-wattage  
power supplies, and then  
restart the system.  
throttled.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
Glossary at support.dell.com/manuals.  
Solving Problems Described by LCD Status Messages  
The code and text on the LCD can often specify a very precise fault condition  
that is easily corrected. For example, if the code E1418 CPU_1_Presence  
appears, you know that a processor is not installed in socket 1.  
You might be able to determine the problem if multiple related errors occur.  
For example, if you receive a series of messages indicating multiple voltage  
faults, you might determine that the problem is a failing power supply.  
Removing LCD Status Messages  
For faults associated with sensors, such as temperature, voltage, fans, and so  
on, the LCD message is automatically removed when that sensor returns to a  
normal state. For example, if temperature for a component goes out of range,  
the LCD displays the fault; when the temperature returns to the acceptable  
range, the message is removed from the LCD. For other faults, you must take  
action to remove the message from the display:  
•
Clear the SEL—You can perform this task remotely, but you will lose the  
event history for the system.  
•
Power cycle—Turn off the system and disconnect it from the electrical  
outlet; wait approximately ten seconds, reconnect the power cable,  
and restart the system.  
About Your System  
39  
   
Any of these actions will remove fault messages, and return the status  
indicators and LCD colors to the normal state. Messages will reappear under  
the following conditions:  
•
The sensor returns to a normal state but fails again, resulting in  
a new SEL entry.  
•
•
The system is reset and new error events are detected.  
A failure is recorded from another source that maps to the  
same display entry.  
System Messages  
System messages appear on the screen to notify you of a possible problem  
with the system.  
NOTE: If you receive a system message not listed in the table, check the  
documentation for the application that is running or the operating system's  
documentation for an explanation of the message and recommended action.  
Message  
Causes  
Corrective Actions  
Alert! iDRAC6 not The optional iDRAC6 is not Wait for the system  
responding.  
Rebooting.  
responding to BIOS  
to reboot.  
communication either  
because it is not functioning  
properly or has not  
completed initialization.  
The system reboots.  
Alert! iDRAC6 not The optional iDRAC6  
Remove AC power to the  
system for 10 seconds and  
restart the system.  
responding.  
Power required  
may exceed PSU  
wattage.  
has hung.  
The optional iDRAC6 was  
remotely reset while  
system was booting.  
Alert!  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
After AC recovery, the  
optional iDRAC6 takes  
longer than normal to boot.  
without warning.  
40  
About Your System  
     
Message  
Causes  
Corrective Actions  
Alert! Node  
Interleaving  
disabled! Memory interleaving, or the  
The memory configuration Ensure that the memory  
does not support node  
modules are installed in a  
configuration that supports  
node interleaving.  
configuration  
configuration has changed  
does not support (for example, a memory  
Check other system  
messages for additional  
Node  
module has failed) so that  
Interleaving.  
node interleaving cannot be information for possible  
supported. The system still causes. For memory  
runs, but without node  
interleaving.  
configuration information,  
see "General Memory  
Module  
Installation Guidelines" on  
page 105. If the problem  
persists,  
see "Troubleshooting System  
Memory" on page 165.  
Alert! Power  
required exceeds of processor(s),  
The system configuration  
If any system components  
were just upgraded,  
PSU wattage.  
Check PSU and  
system  
memory modules,  
return the system to the  
previous configuration.  
If the system boots without  
this warning, then the  
replaced component(s) are  
not supported with this  
power supply. If Energy  
Smart power supplies are  
installed, replace them with  
High Output power supplies  
to use the components.  
See "Power Supplies" on  
page 102.  
and expansion cards may  
not be supported by the  
power supplies.  
configuration.  
Alert!  
Continuing  
system boot  
accepts the risk  
that system may  
power down  
without warning.  
Alert! System  
fatal error  
during previous  
boot.  
An error caused the  
system to reboot.  
Check other system  
messages for additional  
information for possible  
causes.  
About Your System  
41  
Message  
Causes  
Corrective Actions  
BIOS  
System is in manufacturing Reboot to take the system  
MANUFACTURING  
MODE detected.  
MANUFACTURING  
MODE will be  
cleared before  
the next boot.  
System reboot  
required for  
normal  
mode.  
out of manufacturing mode.  
operation.  
BIOS Update  
Attempt Failed!  
Remote BIOS update  
attempt failed.  
Retry the BIOS update.  
If problem persists,  
see "Getting Help" on  
page 187.  
Caution!  
NVRAM_CLR jumper is  
Move the NVRAM_CLR  
NVRAM_CLR jumper installed in the clear setting. jumper to the default  
is installed on  
system board.  
Please run SETUP  
CMOS has been cleared.  
position (pins 3 and 5).  
See Figure 6-1 for jumper  
location. Restart the system  
and re-enter the BIOS  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 57.  
CPU set to  
minimum  
frequency.  
The processor speed may be If not an intentional setting,  
intentionally set lower for  
power conservation.  
check any other system  
messages for possible causes.  
CPU x installed  
with no memory.  
Memory modules are  
required but not installed in the processor. See "System  
Install memory modules for  
the indicated processor’s  
memory slots.  
Memory" on page 104.  
42  
About Your System  
Message  
Causes  
Corrective Actions  
CPUs with  
different cache  
sizes detected.  
Mismatched processors have Ensure that all processors  
been installed in the system. have the same cache size,  
number of cores and logical  
processors, and power rating.  
Ensure that the processors  
are properly installed. See  
"Processors" on page 128.  
CPUs with  
different core  
sizes detected!  
System halted  
CPUs with  
different  
logical  
processors  
detected! System  
halted  
CPUs with  
different power  
rating detected!  
System halted  
Current boot mode The system failed to boot  
Ensure that the boot mode is  
is set to UEFI.  
Please ensure  
compatible  
bootable media  
is available.  
Use the system  
setup program to  
change the boot  
mode as needed.  
because UEFI boot mode is set correctly and that the  
enabled in BIOS and the  
boot operating system is  
non-UEFI.  
proper bootable media is  
available. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 57.  
Decreasing  
Faulty or improperly installed Reseat the memory modules.  
available memory memory modules.  
See "Troubleshooting  
System Memory" on  
page 165.  
About Your System  
43  
Message  
Causes  
Corrective Actions  
DIMM  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module  
configuration on configuration on a  
each CPU should  
match.  
dual-processor system.  
The memory module  
configuration for each  
processor must be identical. Installation Guidelines" on  
page 105.  
Embedded NICx and The operating system NIC  
Check the system  
NICy:  
interface is set in BIOS. The management software or the  
OS NIC=<ENABLED  
|DISABLED>,  
Management  
Shared NIC=  
<ENABLED  
Management Shared NIC  
interface is set  
in management tools.  
System Setup program for  
NIC settings. If a problem is  
indicated, see  
"Troubleshooting a NIC" on  
page 159.  
|DISABLED>  
Error 8602 -  
Auxiliary Device loose or improperly  
Mouse or keyboard cable is  
Reseat the mouse or  
keyboard cable.  
Failure. Verify  
that mouse and  
keyboard are  
securely  
attached to  
correct  
connected.  
Defective mouse or keyboard. Ensure that the mouse or  
keyboard is operational.  
See "Troubleshooting a USB  
Device" on page 158.  
connectors.  
Gate A20 failure Faulty keyboard controller;  
See "Getting Help" on  
page 187.  
faulty system board.  
Invalid  
An invalid system  
configuration caused a  
system halt.  
Run the System Setup  
program and review the  
current settings. See "Using  
the System Setup Program  
and UEFI Boot Manager" on  
page 57.  
configuration  
information -  
please run SETUP  
program.  
Invalid PCIe card The system halted because Remove the PCIe expansion  
found in the  
Internal_Storage card is installed in the  
slot!  
an invalid PCIe expansion  
card and install the  
integrated storage controller  
dedicated storage controller in the dedicated slot. See  
slot.  
"RAID Battery (Optional)"  
on page 136.  
44  
About Your System  
Message  
Causes  
Corrective Actions  
Keyboard fuse has Overcurrent detected at the See "Getting Help" on  
failed  
keyboard connector.  
page 187.  
Local keyboard  
may not work  
The USB ports are disabled Power down and restart the  
in the system BIOS.  
system from the power  
because all user  
accessible USB  
ports are  
disabled.  
If operating  
button, and then enter the  
System Setup program to  
enable the USB port(s).  
See "Entering the System  
Setup Program" on page 58.  
locally, power  
cycle the system  
and enter system  
setup program to  
change settings.  
Manufacturing  
mode detected  
System is in manufacturing Reboot to take the system  
mode.  
out of manufacturing mode.  
Maximum rank  
count exceeded.  
The following  
DIMM has been  
disabled: x  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines" on  
page 105.  
configuration. The system  
runs but with the specified  
memory module disabled.  
Memory  
Invalid memory  
configuration. The system  
runs but with less memory  
Ensure that the memory  
modules are installed in a  
valid configuration.  
Initialization  
Warning: Memory  
size may be  
reduced  
than is physically available. See "General Memory  
Module  
Installation Guidelines" on  
page 105.  
About Your System  
45  
Message  
Causes  
Corrective Actions  
Memory set to  
minimum  
The memory frequency may If not an intentional setting,  
be intentionally set lower for check any other system  
frequency.  
power conservation.  
messages for possible causes.  
The current memory  
configuration may support  
Ensure that your memory  
configuration supports the  
only the minimum frequency. higher frequency.  
See "General Memory  
Module  
Installation Guidelines" on  
page 105.  
Memory tests  
terminated by  
keystroke.  
POST memory test was  
terminated by pressing the  
spacebar.  
Information only.  
Invalid memory  
configuration. Mismatched modules are installed in a  
memory modules are  
installed.  
Ensure that the memory  
MEMTEST lane  
failure  
detected on x  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 105.  
No boot device  
available.  
Faulty or missing optical  
drive subsystem, hard drive, optical drive, or hard drive.  
Use a bootable USB key,  
or hard drive subsystem, or  
no bootable USB key  
installed.  
If the problem persists,  
see "Troubleshooting an  
Optical Drive" on page 168,  
"Troubleshooting a USB  
Device" on page 158,  
"Troubleshooting an Internal  
USB Key" on page 167, and  
"Troubleshooting a Hard  
Drive" on page 169.  
See "Using the System Setup  
Program and  
UEFI Boot Manager" on  
page 57 for information on  
setting the order of boot  
devices.  
46  
About Your System  
Message  
Causes  
Corrective Actions  
No boot sector on Incorrect configuration  
Check the hard drive  
configuration settings in the  
System Setup program.  
See "Using the System Setup  
Program and  
hard drive.  
settings in System Setup  
program, or no operating  
system on hard drive.  
UEFI Boot Manager" on  
page 57. If necessary, install  
the operating system on your  
hard drive. See your  
operating system  
documentation.  
No timer tick  
interrupt.  
Faulty system board.  
See "Getting Help" on  
page 187.  
PCIe Training  
Error: Expected  
Link Width is x, specified slot.  
Actual Link Width  
is y.  
Faulty or improperly  
installed PCIe card in the  
Reseat the PCIe card in the  
specified slot number.  
See "Troubleshooting  
Expansion Cards" on  
page 172. If the problem  
persists, see "Getting Help"  
on page 187.  
Plug & Play  
Configuration  
Error  
Error encountered in  
initializing PCIe device;  
faulty system board.  
Install the NVRAM_CLR  
jumper in the clear position  
(pins 1 and 3) and reboot the  
system. See Figure 6-1 for  
jumper location. If the  
problem persists,  
see "Troubleshooting  
Expansion Cards" on  
page 172.  
Quad rank DIMM  
detected after  
single rank or  
dual rank DIMM in  
socket.  
Invalid memory  
configuration.  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 105.  
About Your System  
47  
Message  
Causes  
The operating system cannot Replace the optical medium,  
read from the hard drive, USB medium, or USB  
optical drive, or USB device, device. Ensure that the USB  
the system could not find a cables, SAS/SATA backplane  
particular sector on the disk, cables, or optical drive cables  
Corrective Actions  
Read fault  
Requested sector  
not found  
or the requested sector is  
defective.  
are properly connected.  
See "Troubleshooting a USB  
Device" on page 158,  
"Troubleshooting an Optical  
Drive" on page 168, or  
"Troubleshooting a Hard  
Drive" on page 169 for the  
appropriate drive(s) installed  
in your system.  
SATA Port x  
device not  
found  
There is no device connected Information only.  
to the specified SATA port.  
Sector not found Faulty hard drive, USB  
Replace the USB medium or  
device. Ensure that the USB  
or SAS backplane cables are  
properly connected. See  
"Troubleshooting a USB  
Device" on page 158 or  
"Troubleshooting a Hard  
Drive" on page 169 for the  
appropriate drive(s) installed  
in your system.  
device, or USB medium.  
Seek error  
Seek operation  
failed  
Shutdown failure General system error.  
See "Getting Help" on  
page 187.  
Sparing mode  
disabled. For  
sparing mode,  
matched sets  
of three must  
be populated  
across slots.  
The memory configuration Reconfigure the memory  
does not match the setting  
in BIOS. The BIOS setting  
has been disabled.  
modules for Memory  
Sparing mode. See "System  
Memory" on page 104.  
48  
About Your System  
Message  
Causes  
Corrective Actions  
The amount of  
Memory has been added or If memory has been added or  
system memory has removed or a memory  
removed, this message is  
informative and can be  
ignored. If memory has not  
been added or removed,  
check the SEL to determine  
if single-bit or multi-bit  
errors were detected and  
replace the faulty memory  
module.  
changed  
module may be faulty.  
See "Troubleshooting  
System Memory" on  
page 165.  
The following  
DIMMs should  
match in  
geometry:  
x,x,...  
Invalid memory  
configuration. The specified modules are installed in a  
memory modules do not  
match in size, number of  
ranks, or number of  
data lanes.  
Ensure that the memory  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 105.  
The following  
DIMMs should  
match in rank  
count: x,x,...  
The following  
DIMMs should  
match in size:  
x,x,...  
The following  
DIMMs should  
match in size  
and geometry:  
x,x,...  
The following  
DIMMs should  
match in size  
and rank count:  
x,x,...  
About Your System  
49  
Message  
Causes  
Corrective Actions  
Thermal sensor  
not detected  
on x  
A memory module without a Replace the memory  
thermal sensor is installed in module. See "System  
the specified memory slot.  
Memory" on page 104.  
Time-of-day  
clock stopped  
Faulty battery or faulty chip. See "Troubleshooting the  
System Battery" on page 162.  
Time-of-day not  
set - please run settings; faulty system  
SETUP program  
Incorrect Time or Date  
Check the Time and Date  
settings. See "Using the  
System Setup Program and  
UEFI Boot Manager" on  
page 57. If the problem  
persists, replace the system  
battery. See "System Battery"  
on page 133.  
battery.  
Timer chip  
counter 2 failed  
Faulty system board.  
See "Getting Help" on  
page 187.  
TPM  
A TPM configuration  
Information only.  
configuration  
operation  
honored. System  
will now reset.  
command has been entered.  
The system reboots and  
executes the command.  
TPM  
This message displays during Enter I or M to proceed.  
system restart after a TPM  
configuration command has  
been entered. User  
configuration  
operation is  
pending. Press  
(I) to Ignore  
interaction is required to  
OR (M) to Modify proceed.  
to allow this  
change and reset  
the system.  
WARNING:  
Modifying could  
prevent  
security.  
TPM failure  
A Trusted Platform Module See "Getting Help" on  
(TPM) function has failed. page 187.  
50  
About Your System  
Message  
Causes  
Corrective Actions  
Unable to launch System halted after F10  
Restart the system and  
update the Lifecycle  
Controller repository to the  
latest software to restore full  
System Services  
image. System  
halted!  
keystroke because System  
Services image is either  
corrupted in the system  
firmware or has been lost due functionality. See the  
to system board replacement. Lifecycle Controller User  
Guide for more information.  
The optional iDRAC6  
Enterprise card flash memory Restore the flash memory  
or BMC SPI flash may be  
corrupted.  
using the latest version on  
support.dell.com. See the  
Integrated Dell Remote  
Access Controller 6  
(iDRAC6) User Guide for  
instructions on performing a  
field replacement of the  
flash memory.  
Unexpected  
interrupt in  
protected mode  
Improperly seated memory  
modules or faulty  
keyboard/mouse  
Reseat the memory modules.  
See "Troubleshooting  
System Memory" on  
controller chip.  
page 165. If the problem  
persists, see "Getting Help"  
on page 187.  
Unsupported CPU  
combination  
Processor(s) is not supported Install a supported processor  
by the system.  
or processor combination.  
See "Processors" on  
page 128.  
Unsupported CPU  
stepping  
detected  
Unsupported DIMM Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration. See  
"General Memory Module  
Installation Guidelines" on  
page 105.  
detected. The  
following DIMM  
has been  
configuration. The system  
runs but with the specified  
memory module disabled.  
disabled: x  
About Your System  
51  
Message  
Causes  
Corrective Actions  
Invalid memory  
configuration.  
Memory modules are  
mismatched in the  
specified slots.  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 105.  
Unsupported  
memory  
configuration.  
DIMM mismatch  
across slots  
detected:  
x,x,...  
Unused memory  
The memory configuration is Reconfigure the memory for  
detected. DIMM’s not optimal for Advanced  
installed in the ECC Memory Mode.  
Advanced ECC Memory  
Mode, or change the  
following slot  
are not available slots are unused.  
when in 128-bit  
Modules in the specified  
memory mode to Optimized  
or Sparing in the BIOS setup  
screen. See "System  
advanced ECC  
Memory" on page 104.  
mode: x,x,x  
Warning: A fatal A fatal system error  
error has caused occurred and caused the  
Check the SEL for  
information that was logged  
during the error. See the  
applicable troubleshooting  
section in "Troubleshooting  
Your System" on page 157 for  
any faulty components  
specified in the SEL.  
system reset!  
system to reboot.  
Please check the  
system event log!  
Warning: Control The control panel is not  
Install the control panel, or  
Panel is not  
installed or has a faulty cable check the cable connections  
installed.  
connection.  
between the display module,  
the control panel board,  
and the system board.  
See "Integrated Storage  
Controller Card" on  
page 119.  
52  
About Your System  
Message  
Causes  
Corrective Actions  
Warning! Power  
The system configuration of If any system components  
required exceeds processor(s), memory  
were just upgraded,  
return the system to the  
PSU wattage.  
Check PSU and  
system  
modules, and expansion  
cards may not be supported previous configuration. If  
by the power supplies.  
the system boots without  
this warning, then the  
replaced component(s) are  
not supported with this  
power supply. If Energy  
Smart power supplies are  
installed, replace them with  
the High Output power  
supplies to use the  
configuration.  
Warning!  
Performance  
degraded. CPU and  
memory set to  
minimum  
frequencies to  
meet PSU wattage.  
System will  
reboot.  
components. See "Power  
Supplies" on page 102.  
Warning! PSU  
mismatch. PSU  
A High Output power supply Install two High Output  
and an Energy Smart power or two Energy Smart power  
redundancy lost. supply are installed in the  
supplies in the system.  
Check PSU.  
system at the same time.  
You can also run the system  
on one power supply until  
you can obtain two power  
supplies of the same type.  
See "Troubleshooting Power  
Supplies" on page 163.  
Warning!  
Unsupported  
memory  
configuration  
detected. The  
memory  
configuration is  
not optimal. The  
recommended  
memory  
Invalid memory  
Ensure that the memory  
modules are installed in a  
valid configuration.  
See "General Memory  
Module  
Installation Guidelines" on  
page 105. If the  
problem persists,  
see "Troubleshooting System  
Memory" on page 165.  
configuration. The system  
runs but with reduced  
functionality.  
configuration  
is: <message>  
About Your System  
53  
Message  
Causes  
Corrective Actions  
Write fault  
Faulty USB device, USB  
medium, optical drive  
assembly, hard drive, or hard SAS backplane, or SATA  
Replace the USB medium or  
device. Ensure that the USB,  
Write fault on  
selected drive  
drive subsystem.  
cables are properly  
connected.  
See "Troubleshooting a USB  
Device" on page 158,  
"Troubleshooting an Internal  
USB Key" on page 167,  
"Troubleshooting an Optical  
Drive" on page 168,  
and "Troubleshooting a Hard  
Drive" on page 169.  
NOTE: For the full name of an abbreviation or acronym used in this table, see the  
Glossary at support.dell.com/manuals.  
54  
About Your System  
Warning Messages  
A warning message alerts you to a possible problem and prompts you to  
respond before the system continues a task. For example, before you format  
a diskette, a message warns you that you may lose all data on the diskette.  
Warning messages usually interrupt the task and require you to respond  
by typing y(yes) or n(no).  
NOTE: Warning messages are generated by either the application or the  
operating system. For more information, see the documentation that  
accompanied the application or operating system.  
Diagnostics Messages  
The system diagnostic utilities may issue messages if you run diagnostic tests  
on your system. See "Running the Embedded System Diagnostics" on  
page 178 for more information about system diagnostics.  
Alert Messages  
Systems management software generates alert messages for your system.  
Alert messages include information, status, warning, and failure messages  
for drive, temperature, fan, and power conditions. For more information,  
see the systems management software documentation.  
About Your System  
55  
       
Other Information You May Need  
WARNING: See the safety and regulatory information that shipped with your  
system. Warranty information may be included within this document or as a  
separate document.  
•
•
•
The rack documentation included with your rack solution describes how to  
install your system into a rack.  
The Getting Started Guide provides an overview of system features,  
setting up your system, and technical specifications.  
Any media that ships with your system that provides documentation and  
tools for configuring and managing your system, including those  
pertaining to the operating system, system management software,  
system updates, and system components that you purchased  
with your system.  
•
The Lifecycle Controller User Guide provides information about setting up  
the controller, configuring hardware and firmware, and deploying the  
operating system.  
NOTE: Always check for updates on support.dell.com/manuals and read the  
updates first because they often supersede information in other documents.  
56  
About Your System  
   
2
Using the System Setup Program  
and UEFI Boot Manager  
The System Setup program is the BIOS program that enables you to manage  
your system hardware and specify BIOS-level options. From the System Setup  
program, you can:  
•
•
•
•
•
Change the NVRAM settings after you add or remove hardware  
View the system hardware configuration  
Enable or disable integrated devices  
Set performance and power management thresholds  
Manage system security  
Choosing the System Boot Mode  
The System Setup program also enables you to specify the boot mode for  
installing your operating system:  
•
•
BIOS boot mode (the default) is the standard BIOS-level boot interface.  
Unified Extensible Firmware Interface (UEFI) boot mode is an enhanced  
64-bit boot interface based on Unified Extensible Firmware Interface  
(UEFI) specifications that overlays the system BIOS. See "Entering the  
UEFI Boot Manager" on page 70 for more information on this interface.  
You select the boot mode in the Boot Mode field of the Boot Settings screen of  
the System Setup program. After specifying the boot mode, proceed to install  
your operating system from that mode. Thereafter, you must boot the system  
to the same boot mode (BIOS or UEFI) to access the installed operating  
system. Trying to boot the operating system from the other boot mode causes  
the system to halt immediately at startup.  
NOTE: Operating systems must be UEFI-compatible (for example, Microsoft  
Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and  
32-bit operating systems do not support UEFI and can only be installed from the  
BIOS boot mode.  
Using the System Setup Program and UEFI Boot Manager  
57  
     
Entering the System Setup Program  
1
Turn on or restart your system.  
2
Press <F2> after you see the following message:  
<F2> = System Setup  
NOTE: The system does not respond until the USB keyboard is active.  
If your operating system begins to load before you press <F2>, allow the  
system to finish booting, and then restart your system and try again.  
Responding to Error Messages  
If an error message appears while the system is booting, make a note of the  
message. See "System Messages" on page 40 for an explanation of the message  
and suggestions for correcting errors.  
NOTE: After installing a memory upgrade, it is normal for your system to  
display a message that the system memory size has changed the first time you  
start your system.  
Using the System Setup Program Navigation Keys  
Keys  
Action  
Up arrow or <Shift><Tab>  
Down arrow or <Tab>  
Moves to the previous field.  
Moves to the next field.  
<Enter>, <Spacebar>, <+>, Cycles through the settings in a field. In many  
<–>, left and right arrows  
fields, you can also type the appropriate value.  
<Esc>  
Exits the System Setup program and restarts the  
system if any changes were made.  
<F1>  
Displays the System Setup program's help file.  
NOTE: For most of the options, any changes that you make are recorded but do not  
take effect until you restart the system.  
58  
Using the System Setup Program and UEFI Boot Manager  
             
System Setup Options  
Main Screen  
Figure 2-1. System Setup Program Main Screen  
NOTE: The options for the System Setup program change based on the  
system configuration.  
NOTE: The System Setup program defaults are listed under their respective options  
in the following sections, where applicable.  
Option  
Description  
System Time  
System Date  
Sets the time on the system's internal clock.  
Sets the date on the system's internal calendar.  
Memory Settings Displays information related to installed memory. See "Memory  
Settings Screen" on page 61.  
Processor Settings Displays information related to processors (speed, cache size,  
and so on). See "Processor Settings Screen" on page 61.  
Using the System Setup Program and UEFI Boot Manager  
59  
       
Option  
Description  
SATA Settings  
(Optional)  
See "SATA Settings Screen (Optional)" on page 62.  
Boot Settings  
See "Boot Settings Screen" on page 63.  
Integrated Devices See "Integrated Devices Screen" on page 64.  
PCI IRQ  
Assignment  
Displays a screen to change the IRQ assigned to each of the  
integrated devices on the PCI bus, and any installed expansion  
card that requires an IRQ.  
Serial  
See "Serial Communication Screen" on page 65.  
Communication  
(Off default)  
Embedded Server See "Embedded Server Management Screen" on page 66.  
Management  
Power  
Management  
Enables you to manage power usage of the processor, fans, and  
memory modules with preconfigured or customized settings.  
See "Power Management Screen" on page 67.  
System Security  
Displays a screen to configure the system password and setup  
password features. See "System Security Screen" on page 67,  
"Using the System Password" on page 72, and "Using the Setup  
Password" on page 75 for more information.  
Keyboard  
NumLock  
(On default)  
Determines whether your system starts up with the NumLock  
mode activated on 101- or 102-key keyboards (does not apply to  
84-key keyboards).  
Report Keyboard Enables or disables reporting of keyboard errors during the  
Errors  
(Report default)  
POST. Select Report for host systems that have keyboards  
attached. Select Do Not Report to suppress all error messages  
relating to the keyboard or keyboard controller during POST.  
This setting does not affect the operation of the keyboard itself if  
a keyboard is attached to the system.  
F1/F2 Prompt on Enables the system to halt on errors during POST, which allows  
Error (Enabled  
default)  
the user to observe events that may scroll by unnoticed during  
normal POST. You can select F1 to continue or F2 to enter the  
System Setup program.  
CAUTION: When setting this option to Disabled, the system  
does not halt if an error occurs during POST. Any critical  
errors are displayed and logged in the system event log.  
60  
Using the System Setup Program and UEFI Boot Manager  
Memory Settings Screen  
Option  
Description  
System Memory Size  
System Memory Type  
System Memory Speed  
Video Memory  
Displays the system memory size.  
Displays the system memory type.  
Displays the system memory speed.  
Displays the video memory size.  
System Memory Testing  
(Enabled default)  
Specifies whether system memory tests are run at system  
boot. Options are Enabled and Disabled.  
Redundant Memory  
(Disabled default)  
Specifies whether redundant memory is enabled on the  
system. Options are Spare Mode and Disabled. For  
information about the memory modes, see "System  
Memory" on page 104.  
Node Interleaving  
(Disabled default)  
If this field is Enabled, memory interleaving is supported  
if a symmetric memory configuration is installed. If  
Disabled, the system supports Non-Uniform Memory  
architecture (NUMA) (asymmetric) memory  
configurations.  
Processor Settings Screen  
Option  
Description  
64-bit  
Specifies if the processor(s) support 64-bit extensions.  
Displays the processor clock speed.  
Core Speed  
Bus Speed  
Displays the processor bus speed.  
HyperTransport  
Technology  
Specifies the supported HyperTransport I/O Link  
Specification.  
HT Assist  
(Enabled default)  
Provides filtering of broadcast probes to improve  
HyperTransport I/O Link bandwidth and performance  
on multi-node systems.  
Virtualization Technology When set to Enabled, the additional hardware  
(Disabled default)  
capabilities provided by Virtualization Technology are  
available.  
DMA Virtualization  
(Disabled default)  
When set to Enabled, additional hardware capabilities  
for DMA Remapping and Virtualization are available.  
Using the System Setup Program and UEFI Boot Manager  
61  
         
Option  
Description  
DRAM Prefetcher  
(Enabled default)  
When Enabled, it turns on the DRAM prefetch unit in  
the Northbridge. When Disabled, it prevents DRAM  
references from triggering DRAM prefetch requests.  
Hardware Prefetch  
Training on Software  
Prefetch  
When Enabled, the hardware prefetcher considers  
software prefetches when detecting strides for prefetch  
requests.  
(Enabled default)  
Hardware Prefetcher  
Enables or disables the hardware prefetcher.  
(Enabled default)  
Execute Disable  
(Enabled default)  
Specifies whether Execute Disable Memory Protection  
Technology is enabled.  
Number of Cores per  
Processor  
Controls the number of enabled cores in each processor.  
(All default)  
C1E  
(Enabled default)  
When Enabled, the processor is allowed to switch to  
minimum performance state when idle.  
Processor 1 Family  
-Model-Stepping  
Displays the family, model, and stepping of the selected  
processor.  
Processor 2 Family  
-Model-Stepping  
Displays the family, model, and stepping of the  
selected processor.  
SATA Settings Screen (Optional)  
Option  
Description  
SATA controller  
(Off default)  
ATA Mode enables the integrated SATA controller. RAID  
Mode enables the integrated SATA controller to RAID  
mode. Off disables the controller.  
NOTE: When set to RAID mode, all ports are set to OFF.  
Port A  
(Off default)  
Auto enables BIOS support for the device attached to  
SATA port A. Off disables BIOS support for the device.  
Port B  
(Off default)  
Auto enables BIOS support for the device attached to  
SATA port B. Off disables BIOS support for the device.  
Port C  
(Off default)  
Auto enables BIOS support for the device attached to  
SATA port C. Off disables BIOS support for the device.  
62  
Using the System Setup Program and UEFI Boot Manager  
   
Option  
Description  
Port D  
(Off default)  
Auto enables BIOS support for the device attached to  
SATA port D. Off disables BIOS support for the device.  
Port E  
(Off default)  
Auto enables BIOS support for the device attached to  
SATA port E. Off disables BIOS support for the device.  
Boot Settings Screen  
Option  
Description  
Boot Mode  
(BIOS default)  
CAUTION: Switching the boot mode could prevent  
the system from booting if the operating system was  
not installed in the same boot mode.  
If the operating system supports UEFI, you can set this  
option to UEFI. Setting this field to BIOS allows  
compatibility with non-UEFI operating systems.  
NOTE: Setting this field to UEFI disables the Boot  
Sequence, Hard-Disk Drive Sequence, and USB Flash Drive  
Emulation Type fields.  
Boot Sequence  
If Boot Mode is set to BIOS, this field indicates to the  
system the location of the operating system files needed  
for startup. If Boot Mode is set to UEFI, you can access  
the UEFI boot manager utility by rebooting the system  
and pressing F11 when prompted to do so.  
Hard-Disk Drive  
Sequence  
Determines the order in which the BIOS attempts to  
boot from hard drives in the system during system  
startup.  
USB Flash Drive  
Emulation Type  
(Auto default)  
Determines the emulation type for a USB flash drive.  
Hard disk allows the USB flash drive to act as a hard  
drive. Floppy allows the USB flash drive to act as a  
removable diskette drive. Auto automatically chooses an  
emulation type.  
Boot Sequence Retry  
(Disabled default)  
If this field is enabled and the system has failed to boot,  
the system reattempts to boot after 30 seconds.  
Using the System Setup Program and UEFI Boot Manager  
63  
   
Integrated Devices Screen  
Option  
Description  
Integrated SAS  
Controller  
Enables or disables the integrated storage controller.  
(Enabled default)  
User Accessible USB  
Ports  
Enables or disables the user-accessible USB ports. Options  
are All Ports On, Only Back Ports On, and All Ports Off.  
(All Ports On default)  
Internal USB Port 1  
(On default)  
Enables or disables the internal USB port.  
Enables or disables the internal USB port.  
Internal USB Port 2  
(On default)  
Embedded NIC1 and  
NIC2  
(Enabled default)  
Enables or disables the operating system interface of the  
two embedded NICs. (The NICs may also be accessed  
through the system’s management controller.)  
Embedded Gb NICx  
Enables or disables the embedded NICs. Options are  
(NIC1 default: Enabled Enabled, Enabled with PXE, and Enabled with iSCSI  
with PXE;  
Other NICs: Enabled)  
Boot. PXE support allows the system to boot from the  
network.  
MAC Address  
Displays the MAC address for the NIC.  
OS Watchdog Timer  
(Disabled default)  
Sets a timer to monitor the operating system for activity,  
and aids in recovery if the system stops responding.  
When Enabled, the operating system is allowed  
to initialize the timer. When Disabled, the timer is  
not initialized.  
NOTE: This feature is usable only with operating systems  
that support WDAT implementations of the Advanced  
Configuration and Power Interface (ACPI) 3.0b specification.  
Embedded Video  
Controller  
Displays the total amount of video memory available in  
the embedded video controller.  
(Enabled default)  
64  
Using the System Setup Program and UEFI Boot Manager  
     
PCI IRQ Assignments Screen  
Option  
Description  
Embedded X-treme PCI  
Adapter  
(IRQ 5 default)  
Use the <+> and <-> keys to manually select an IRQ  
for a given device, or select Default to allow the BIOS to  
select an IRQ value at system startup.  
Slot 2: X-treme Add-in PCI Use the <+> and <-> keys to manually select an IRQ  
Adapter  
(IRQ 11 default)  
for a given device, or select Default to allow the BIOS to  
select an IRQ value at system startup.  
Slot 3: X-treme Bridged  
PCI Adapter  
(IRQ 5 default)  
Use the <+> and <-> keys to manually select an IRQ  
for a given device, or select Default to allow the BIOS to  
select an IRQ value at system startup.  
Slot 3: X-treme Bridged  
PCI Adapter  
(IRQ 11 default)  
Use the <+> and <-> keys to manually select an IRQ  
for a given device, or select Default to allow the BIOS to  
select an IRQ value at system startup.  
Serial Communication Screen  
Option  
Description  
Serial Communication  
(On without Console  
Redirection default)  
Selects whether the serial communication devices  
(Serial Device 1 and Serial Device 2) are enabled in  
BIOS. BIOS console redirection can also be enabled and  
the port address used can be specified.  
Options are On without Console Redirection, On with  
Console Redirection via COM1, On with Console  
Redirection via COM2, and Off.  
Serial Port Address  
(Serial Device 1=COM1,  
Serial Device 2=COM2  
default)  
Sets the serial port addresses for the two serial devices.  
NOTE: Only Serial Device 2 can be used for Serial Over  
LAN (SOL). To use console redirection by SOL, configure  
the same port address for console redirection and the  
serial device.  
External Serial Connector Specifies whether Serial Device 1, Serial Device 2,  
(Serial Device1 default)  
or Remote Access Device has access to the  
external serial connector.  
NOTE: Only Serial Device 2 can be used for SOL. To use  
console redirection by SOL, configure the same port  
address for console redirection and the serial device.  
Using the System Setup Program and UEFI Boot Manager  
65  
       
Option  
Description  
Failsafe Baud Rate  
(115200 default)  
Displays the failsafe baud rate used for console  
redirection. BIOS attempts to determine the baud rate  
automatically. This failsafe baud rate is used only if the  
attempt fails. This rate should not be adjusted.  
Remote Terminal Type  
(VT100/VT220 default)  
Sets the remote console terminal type, either  
VT100/VT220 or ANSI.  
Redirection After Boot  
(Enabled default)  
Enables or disables BIOS console redirection when the  
operating system is loaded.  
Embedded Server Management Screen  
Option  
Description  
Front Panel LCD Options are User Defined String, Model Number, or None.  
Options  
If the LCD Home display is set to anything other than User  
Defined String, Model Number, or None, this option in BIOS  
will display Advanced. You will not be able to edit this setting in  
BIOS until it is set back to User Defined String, Model Number,  
or None through another LCD configuration utility (such as the  
optional BMC or iDRAC6 Configuration Utility or LCD panel  
menu).  
User-Defined  
LCD String  
You can enter a name or other identifier for the system, to be  
displayed on the LCD module screen.  
66  
Using the System Setup Program and UEFI Boot Manager  
   
Power Management Screen  
Option  
Description  
Power  
Options are OS Control, Active Power Controller, Custom,  
or Maximum Performance. For all but the Custom setting, the  
BIOS pre-configures the power settings on this screen as follows:  
Management  
(OS Control  
default)  
•
OS Control sets the CPU power to OS DBPM, the fan power to  
Minimum Power, and the memory power to Maximum  
Performance. In this setting, all processor performance  
information is passed from the system BIOS to the operating  
system for control. The operating system sets the processor  
performance based on processor utilization.  
•
•
Active Power Controller sets the CPU power to System DBPM  
the fan power to Minimum Power, and the memory power to  
Maximum Performance. The BIOS sets the processor  
performance based on processor utilization.  
,
Maximum Performance sets all fields to Maximum  
Performance  
.
CPU Power and  
Performance  
Options are OS DBPM, System DBPM, Maximum  
Performance, or Minimum Power.  
Management  
Fan Power and  
Performance  
Management  
Options are Maximum Performance or Minimum Power.  
Memory Power  
Options are Maximum Performance, a specified frequency, or  
and Performance Minimum Power.  
Management  
System Security Screen  
Option  
Description  
System Password  
Displays the current status of the password security  
feature and allows a new system password assignment and  
verification.  
NOTE: See "Using the System Password" on page 72 for  
more information.  
Using the System Setup Program and UEFI Boot Manager  
67  
       
Option  
Description  
Setup Password  
Restricts access to the System Setup program by using a  
setup password.  
NOTE: See "Using the System Password" on page 72 for  
more information.  
Password Status  
(Unlocked default)  
When Setup Password is assigned and this field is  
Locked, the system password cannot be changed or  
disabled at system start-up.  
See "Using the System Password" on page 72 for more  
information.  
TPM Security  
(Off default)  
Sets the reporting of the Trusted Platform Module  
(TPM) in the system.  
If Off, the presence of the TPM is not reported to the  
operating system.  
If On with Pre-boot Measurements, the system reports  
the TPM to the operating system and stores the pre-boot  
measurements to the TPM during POST.  
If On without Pre-boot Measurements, the system  
reports the TPM to the operating system and bypasses  
pre-boot measurements.  
TPM Activation  
(No Change default)  
When set to Activate, the TPM is enabled to default  
settings. When set to Deactivate, the TPM is disabled.  
The No Change state initiates no action. The operational  
state of the TPM remains unchanged (all user settings for  
the TPM are preserved).  
NOTE: This field is read-only when TPM Security is set  
to Off.  
TPM Clear  
(No default)  
CAUTION: Clearing the TPM will lose all encryption  
keys in the TPM. This option prevents booting to the  
operating system and results in data loss if the  
encryption keys cannot be restored. Back up the  
TPM keys prior to enabling this option.  
When set to Yes, all TPM contents are cleared.  
NOTE: This field is read-only when TPM Security  
is set to Off.  
68  
Using the System Setup Program and UEFI Boot Manager  
Option  
Description  
Power Button  
(Enabled default)  
If Enabled, the power button can turn the system's power  
off and on. On an ACPI-compliant operating system, the  
system performs an orderly shutdown before power is  
turned off.  
When Disabled, the button can only turn on  
system power.  
NMI Button  
(Disabled default)  
CAUTION: Use the NMI button only if directed to  
do so by qualified support personnel or by the  
operating system's documentation. Pressing this  
button halts the operating system and displays a  
diagnostic screen.  
Enables or disables the NMI feature.  
AC Power Recovery  
(Last default)  
Determines how the system reacts when power is restored.  
If set to Last, the system returns to the last power state.  
On turns on the system after power is restored. Off allows  
the system to remain off after power is restored.  
AC Power Recovery Delay Determines when the system restarts after power is  
(Immediate default)  
restored. Options are Immediate (no delay),  
Random (between 30 to 240 seconds for iDRAC6,  
or 45 to 240 seconds for BMC), or User Defined.  
User Defined Delay  
Determines the user defined AC Recovery Delay.  
Exit Screen  
Press <Esc> to exit the System Setup program; the Exit screen displays:  
• Save changes and exit  
• Discard changes and exit  
• Return to Setup  
Using the System Setup Program and UEFI Boot Manager  
69  
 
Entering the UEFI Boot Manager  
NOTE: Operating systems must be 64-bit UEFI-compatible (for example,  
Microsoft Windows Server 2008 x 64 version) to be installed from  
the UEFI boot mode. DOS and 32-bit operating systems can only be installed  
from the BIOS boot mode.  
NOTE: The Boot Mode must be set to UEFI in the System Setup program to access  
the UEFI Boot Manager.  
The UEFI Boot Manager enables you to:  
•
•
Add, delete, and arrange boot options  
Access the System Setup program and BIOS-level boot options without  
rebooting  
1
Turn on or restart your system.  
2
Press <F11> after you see the following message:  
<F11> = UEFI Boot Manager  
NOTE: The system does not respond until the USB keyboard is active.  
If your operating system begins to load before you press <F11>, allow the  
system to finish booting, and then restart your system and try again.  
Using the UEFI Boot Manager Navigation Keys  
Keys  
Action  
Up arrow  
Down arrow  
Moves to and highlights the previous field.  
Moves to and highlights the next field.  
Spacebar, <Enter>, <+>, <–> Cycles through the settings in a field.  
<Esc>  
Refreshes the UEFI Boot Manager screen  
(page one) or returns to the previous screen.  
<F1>  
Displays the UEFI Boot Manager help file.  
70  
Using the System Setup Program and UEFI Boot Manager  
     
UEFI Boot Manager Screen  
Option  
Description  
Continue  
The system attempts to boot to devices starting with  
the first item in the boot order. If the boot attempt fails,  
the system continues with the next item in the boot  
order until the boot is successful or no more boot  
options are found.  
<Boot options>  
Displays the list of available boot options (marked with  
asterisks). Select the boot option you wish to use and  
press <Enter>.  
NOTE: If you hot-swap a boot device, press <ESC> to  
refresh the list of boot options.  
UEFI Boot Settings  
System Utilities  
Enables you to add, delete, enable, or disable boot  
options; change boot order; or execute a one-time boot  
option.  
Enables you to access the System Setup program,  
System Services (USC), Diagnostics, and BIOS-level  
boot options.  
UEFI Boot Settings Screen  
Option  
Description  
Add Boot Option  
Delete Boot Option  
Adds a new boot option.  
Deletes an existing boot option.  
Enable/Disable  
Boot Option  
Disables and enables an option in the boot option list.  
Change Boot Order  
Changes the order of the boot option list.  
One-Time Boot from File Sets a one-time boot option not included in the boot  
option list.  
Using the System Setup Program and UEFI Boot Manager  
71  
       
System Utilities Screen  
Option  
Description  
System Setup  
System Services  
Accesses the System Setup program without rebooting.  
Restarts the system and accesses the controller, which  
enables you to run utilities such as system diagnostics.  
BIOS Boot Manager  
Reboot System  
Accesses the BIOS-level boot options list without  
rebooting. This option enables you to conveniently  
switch to BIOS boot mode if you need to boot to a  
device with a non-UEFI operating system, such as a  
bootable DOS media with diagnostics software.  
Restarts the system.  
System and Setup Password Features  
NOTE: For a forgotten password, see "Disabling a Forgotten Password" on  
page 184.  
Your system is shipped without the system password feature enabled in BIOS.  
CAUTION: The password features provide a basic level of security for the data on  
your system. Anyone can access the data stored on your system if the system is  
running and unattended.  
Using the System Password  
When a system password is assigned, the system prompts for the system  
password after the system starts and only those with the password have full  
use of the system.  
Assigning a System Password  
Before assigning a system password, enter the System Setup program and  
check the System Password option.  
When a system password is assigned, System Password is Enabled.  
If Password Status is Unlocked, you can change the system password.  
If Locked, you cannot change the system password. Disabling the password  
jumper on the system board sets System Password to Disabled, and you  
cannot change or enter a new system password.  
72  
Using the System Setup Program and UEFI Boot Manager  
           
When a system password is not assigned and the password jumper on the  
system board is in the enabled position, System Password is Not Enabled and  
Password Status is Unlocked. To assign a system password:  
1
2
3
Verify that Password Status is Unlocked.  
Highlight the System Password option and press <Enter>.  
Type your new system password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. To erase a character, press  
<Backspace> or the left-arrow key.  
NOTE: To escape from the field without assigning a system password, press  
<Enter> to move to another field, or press <Esc> prior to completing step 5.  
4
5
Press <Enter>.  
To confirm your password, type it a second time and press <Enter>.  
System Password changes to Enabled. Exit the System Setup program and  
begin using your system.  
6
Either reboot the system now for the password protection to take effect or  
continue working.  
NOTE: Password protection does not take effect until the system reboots.  
Using Your System Password to Secure Your System  
NOTE: If you have assigned a setup password (see "Using the Setup Password" on  
page 75), the system accepts your setup password as an alternate system  
password.  
When Password Status is Unlocked, you have the option to leave the  
password security enabled or to disable password security.  
To leave the password security enabled:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.  
Type your password and press <Enter>.  
Using the System Setup Program and UEFI Boot Manager  
73  
   
To disable the password security:  
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Delete>.  
Type your password and press <Ctrl><Enter>.  
When Password Status is Locked, you must type the password and press  
<Enter> when prompted at reboot.  
If an incorrect system password is entered, the system displays a message and  
prompts you to re-enter your password. You have three attempts to enter the  
correct password. After the third unsuccessful attempt, the system displays an  
error message that the system has halted and must be shut down manually  
using the power button.  
Even after you shut down and restart the system, the error message continues  
to be displayed until the correct password is entered.  
NOTE: You can use the Password Status option in conjunction with the System  
Password and Setup Password options to protect your system from unauthorized  
changes.  
Disabling the System Password  
If the system password is already set, you can disable it by typing the password  
during POST and pressing <Ctrl><Enter> or you can enter the system  
setup and press <Enter> twice when you are in the system password menu.  
Changing an Existing System Password  
1
2
3
4
Enter the System Setup program by pressing <F2> during POST.  
Select the System Security screen.  
Verify that the Password Status is Unlocked  
.
Type the new system password in the two password fields.  
The System Password field changes to Not Enabled if the password was  
deleted.  
74  
Using the System Setup Program and UEFI Boot Manager  
Using the Setup Password  
Assigning a Setup Password  
You can assign a setup password only when the Setup Password is Not  
Enabled. To assign a setup password, highlight the Setup Password option  
and press the <+> or <–> key. The system prompts you to enter and  
verify the password.  
NOTE: The setup password can be the same as the system password. If the two  
passwords are different, the setup password can be used as an alternate system  
password. The system password cannot be used in place of the setup password.  
You can use up to 32 characters in your password.  
As you type, placeholders appear in the field.  
The password assignment is not case-sensitive. To erase a character, press  
<Backspace> or the left-arrow key.  
When you verify the password, the Setup Password changes to Enabled.  
The next time you enter the System Setup program, the system prompts you  
for the setup password.  
A change to the Setup Password option becomes effective immediately  
(restarting the system is not required).  
Operating With a Setup Password Enabled  
If Setup Password is Enabled, you must enter the correct setup password  
before modifying most of the System Setup options.  
If you do not enter the correct password in three attempts, the system lets you  
view, but not modify, the System Setup screens. The following options are  
exceptions: If System Password is not Enabled and is not locked through the  
Password Status option, you can assign a system password. You cannot disable  
or change an existing system password.  
NOTE: You can use the Password Status option in conjunction with the Setup  
Password option to protect the system password from unauthorized changes.  
Using the System Setup Program and UEFI Boot Manager  
75  
     
Deleting or Changing an Existing Setup Password  
1
2
Enter the System Setup program and select System Security  
.
Highlight Setup Password, press <Enter> to access the setup password  
window. Press <Enter> twice to clear the existing setup password.  
The setting changes to Not Enabled  
.
3
If you want to assign a new setup password, perform the steps in "Assigning  
a Setup Password" on page 75.  
Embedded System Management  
The Lifecycle Controller is an embedded utility that enables systems  
management tasks from an embedded environment throughout the server’s  
lifecycle.  
The controller can be started during the boot sequence and can function  
independently of the operating system.  
NOTE: Certain platform configurations may not support the full set of features  
provided by the controller.  
The following features of the Lifecycle Controller are supported on systems  
with Baseboard Management Controller (BMC):  
•
•
Installing an operating system  
Running diagnostics to validate the memory, I/O devices, processors,  
physical disks, and other peripherals  
When an optional iDRAC6 Express card is installed, the controller provides  
the following additional features:  
•
•
Downloading and applying firmware updates  
Configuring hardware and firmware  
For more information about setting up the controller, configuring hardware  
and firmware, and deploying the operating system, see the Lifecycle Controller  
User Guide at support.dell.com/manuals.  
76  
Using the System Setup Program and UEFI Boot Manager  
   
Baseboard Management Controller Configuration  
NOTE: If an iDRAC6 Express card is installed on the system, the BMC utility is  
replaced by the iDRAC6 utility.  
The BMC enables configuring, monitoring, and recovery of systems remotely.  
BMC provides the following features:  
•
•
•
•
•
Uses the system’s integrated NIC  
Enables fault logging and SNMP alerting  
Provides access to system event log and sensor status  
Allows control of system functions including power on and off  
Functions independently of the system’s power state or the system’s  
operating system  
•
Provides text console redirection for system setup, text-based utilities,  
and operating system consoles  
NOTE: To remotely access the BMC through the integrated NIC, you must connect  
the network connection to integrated NIC1.  
For additional information on using BMC, see the documentation for the  
BMC and systems management applications.  
Entering the BMC Setup Module  
1
2
Turn on or restart your system.  
Press <Ctrl><E> when prompted after POST.  
If your operating system begins to load before you press <Ctrl><E>,  
allow the system to finish booting, and then restart your system  
and try again.  
Using the System Setup Program and UEFI Boot Manager  
77  
     
iDRAC6 Configuration Utility  
The iDRAC6 Configuration Utility is a pre-boot configuration environment  
that allows you to view and set parameters for the optional iDRAC6 and for  
the managed server. The iDRAC6 Configuration Utility enables you to:  
•
Configure, enable, or disable the iDRAC6 local area network (LAN)  
through the dedicated iDRAC6 Enterprise card port or the  
embedded NICs.  
•
•
•
•
Enable or disable IPMI over LAN.  
Enable a LAN Platform Event Trap (PET) destination.  
Attach or detach the Virtual Media devices.  
Change the administrative username and password and  
manage user privileges.  
•
View System Event Log (SEL) messages or clear messages from the log.  
For additional information on using iDRAC6, see the documentation for  
iDRAC6 and systems management applications.  
Entering the iDRAC6 Configuration Utility  
1
2
Turn on or restart your system.  
Press <Ctrl><E> when prompted during POST.  
If your operating system begins to load before you press <Ctrl><E>,  
allow the system to finish booting, restart your system and try again.  
78  
Using the System Setup Program and UEFI Boot Manager  
     
3
Installing System Components  
Recommended Tools  
•
•
•
•
Key to the system keylock  
#1 and #2 Phillips screwdrivers  
T10 Torx screwdriver  
Wrist grounding strap  
Inside the System  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the product.  
Installing System Components  
79  
       
Figure 3-1. Inside the System (Eight–Hard-Drive System)  
6
5
4
3
2
1
7
8
11  
9
10  
1
3
5
7
9
control panel board  
2
4
6
8
SAS backplane  
power supply cooling fan  
power supply bays (2)  
heat sink/processor (2)  
system cooling fans (4)  
expansion-card riser  
cooling shroud  
me mory modules (8)  
10 optical drive (optional)  
11 hard drives (8)  
80  
Installing System Components  
 
Figure 3-2. Inside the System (Twelve–Hard-Drive System)  
5
4
3
2
1
6
7
8
10  
9
1
3
5
7
9
power supply cooling fan  
expansion-card riser  
cooling shroud  
2
4
6
8
internal hard drives (2)  
power supply bays (2)  
heat sink/processor (2)  
system cooling fans (4)  
memory modules (8)  
SAS backplane  
10 hard drives (12)  
Installing System Components  
81  
Front Bezel (Optional)  
A lock on the bezel restricts access to the power button, optical drive,  
and hard drive(s). The LCD panel and navigation buttons are accessible  
through the front bezel.  
Removing the Front Bezel  
1
2
3
4
Using the system key, unlock the bezel.  
Lift the release latch next to the key lock.  
Rotate the left end of the bezel away from the front panel.  
Unhook the right end of the bezel and pull the bezel away from  
the system.  
Figure 3-3. Removing and Replacing the Front Bezel  
3
2
1
4
1
3
release latch  
bezel  
2
4
keylock  
hinge tab  
82  
Installing System Components  
         
Installing the Front Bezel  
1
2
3
Hook the right end of the bezel onto the chassis.  
Fit the free end of the bezel onto the system.  
Secure the bezel with the keylock. See Figure 3-3.  
Opening and Closing the System  
WARNING: Whenever you need to lift the system, get others to assist you.  
To avoid injury, do not attempt to lift the system by yourself.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
Opening the System  
1
2
3
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
Rotate the latch release lock on the system cover counter clockwise to the  
unlocked position. See Figure 3-4 and Figure 3-5.  
4
5
Lift the latch on top of the system and slide the cover back.  
Grasp the cover on both sides and lift the cover away from the system.  
See Figure 3-4 and Figure 3-5.  
Installing System Components  
83  
           
Figure 3-4. Removing and Replacing the System Cover (Eight–Hard-Drive System)  
2
1
1
system cover latch  
2
latch release lock  
84  
Installing System Components  
 
Figure 3-5. Removing and Replacing the System Cover (Twelve–Hard-Drive System)  
2
1
1
system cover latch  
2
latch release lock  
Closing the System  
1
2
Lift the latch on the system cover.  
Place the cover onto the chassis and offset it slightly back so that the two  
hooks on the back edge of the cover fit the corresponding tabs on the back  
edge of the chassis. See Figure 3-4 and Figure 3-5.  
3
4
5
Slide the cover towards the front of the chassis and press down the latch.  
Rotate the latch release lock in the clockwise direction to secure the cover.  
Reconnect the system and peripherals to their electrical outlets, and turn  
on the system.  
Installing System Components  
85  
       
Cooling Shroud  
The cooling shroud directs airflow from the cooling fans over the system  
processor(s) and memory module(s).  
Removing the Cooling Shroud  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Open the system. See "Opening the System" on page 83.  
Grasp and gently lift the shroud up and away from the system board.  
See Figure 3-6.  
Figure 3-6. Removing and Installing the Cooling Shroud  
2
1
1
numbered fan bays  
2
cooling shroud  
86  
Installing System Components  
         
Installing the Cooling Shroud  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
4
Align the shroud using the center of the numbered fan bays as a guide.  
Press the cooling shroud down into the chassis.  
Close the system. See "Closing the System" on page 85.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Hard Drives  
Your system supports 3.5-inch and 2.5-inch (SAS or SATA) hard drives in  
3.5-inch hot-swap hard drive carrier or cabled internal drives. Depending  
on your chassis, the hard drives are installed internally or at the front of the  
system (see Figure 3-1). Front-mounted hard drives are connected to a SAS  
backplane through hard-drive carriers and can be configured as hot-  
swappable.  
Removing a Hard-Drive Blank  
CAUTION: To maintain proper system cooling, all empty hard-drive bays must  
have drive blanks installed.  
1
2
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
Grasp the front of the hard-drive blank, press the release lever on  
the right side, and slide the blank out until it is free of the drive bay.  
See Figure 3-7.  
Installing System Components  
87  
               
Figure 3-7. Removing and Installing a Hard-Drive Blank  
1
2
1
hard-drive blank  
2
release lever  
Installing a Hard-Drive Blank  
Align the hard-drive blank with the drive bay and insert the blank into the  
drive bay until the release lever clicks into place. See Figure 3-7.  
Removing a Hard Drive  
1
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
2
Using the RAID management software, prepare the drive for removal. Wait  
until the hard-drive indicators on the drive carrier signal that the drive can  
be removed safely. See "Hard-Drive Indicator Patterns" on page 19  
.
If the drive has been online, the green activity/fault indicator flashes as  
the drive is powered down. When the drive indicators are off, the drive is  
ready for removal.  
3
Press the release button and open the drive carrier release handle to  
release the drive. See Figure 3-8.  
4
5
Slide the hard drive out of the drive bay.  
Insert a drive blank in the vacated drive bay. See "Installing a Hard-Drive  
Blank" on page 88.  
CAUTION: To maintain proper system cooling, all empty hard-drive bays must  
have hard-drive blanks installed.  
88  
Installing System Components  
         
Figure 3-8. Removing and Installing a Hard Drive  
1
2
1
release button  
2
hard-drive carrier handle  
Installing a Hard Drive  
CAUTION: Use only hard drives that have been tested and approved for use with  
the SAS/SATA backplane.  
CAUTION: When installing a hard drive, ensure that the adjacent drives are fully  
installed. Inserting a hard-drive carrier and attempting to lock its handle next to a  
partially installed carrier can damage the partially installed carrier's shield spring  
and make it unusable.  
CAUTION: To prevent data loss, ensure that your operating system  
supports hot-swap drive installation. See the documentation supplied  
with the operating system.  
CAUTION: Combining SATA and SAS hard drives in the same system  
configuration is not supported on all configurations.  
1
2
3
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
If a drive blank is present in the bay, remove it. See "Removing a  
Hard-Drive Blank" on page 87.  
Press the button on the front of the drive carrier.  
Installing System Components  
89  
     
4
5
With the lever on the hard drive carrier open, slide the hard drive into  
the drive bay until the carrier contacts the backplane. See Figure 3-8.  
Close the handle to lock the drive in place.  
Removing a Hard Drive From a Hard-Drive Carrier  
Remove the screws from the slide rails on the hard-drive carrier and separate  
the hard drive from the carrier. See Figure 3-9.  
Figure 3-9. Installing a Hard Drive Into a Drive Carrier  
1
4
3
2
1
3
hard drive  
2
4
SAS/SATA indicator  
screws (4)  
drive carrier  
90  
Installing System Components  
   
Installing a Hard Drive Into a Hard-Drive Carrier  
1
Insert the hard drive into the hard-drive carrier with the connector end of  
the drive at the back. See Figure 3-9.  
2
Align the holes on the hard drive with the holes on the hard-drive carrier.  
When aligned correctly, the back of the hard drive will be flush with the  
back of the hard-drive carrier.  
3
Attach the four screws to secure the hard drive to the hard-drive carrier.  
Internal Hard Drives  
All twelve–hard-drive systems support two cabled 2.5-inch (SAS or SATA)  
internal hard drives. Internal hard drives are connected to the SAS backplane.  
It is recommended that you install the operating system on the internal hard  
drives in a RAID 1 configuration. For information on RAID configuration, see  
the RAID documentation at support.dell.com/manuals.  
Removing an Internal Hard-Drive Bay  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that  
came with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Open the system. See "Opening the System" on page 83.  
Lift the latch on your internal hard drive bay and lift it out of the system.  
See Figure 3-10.  
Installing System Components  
91  
       
Figure 3-10. Removing and Installing an Internal Hard-Drive Bay  
2
3
1
4
1
3
internal hard drives (2)  
internal hard-drive bay  
2
4
release latch  
support bracket  
92  
Installing System Components  
 
Installing an Internal Hard-Drive Bay  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that  
came with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and from the peripherals.  
2
3
Open the system. See "Opening the System" on page 83.  
Lift the latch on your internal hard-drive bay and align the bay on the  
support bracket.  
4
Rotate the latch to lock.  
Removing an Internal Hard Drive From the Internal Hard-Drive Bay  
Remove the screws on the sides of the internal hard-drive bay and slide out  
the hard drive. See Figure 3-11.  
Installing System Components  
93  
   
Figure 3-11. Removing and Installing an Internal Hard Drive From the Internal  
Hard-Drive Bay  
3
2
1
4
1
3
internal hard-drive bay  
2
4
release latch  
screws (4) *  
internal hard drive  
*Screws are supplied along with the hard drives ordered from Dell.  
Installing a Hard Drive Into a Hard-Drive Bay  
1
Insert the hard drive into the internal hard-drive bay with the connector  
end of the drive at the back, until it is flush with the back of the hard-drive  
bay. See Figure 3-11.  
2
Attach the four screws to secure the hard drive to the hard-drive bracket.  
94  
Installing System Components  
   
Optical Drive (Optional)  
An optional slimline SATA DVD-ROM or DVD+/-RW optical drive slides into  
the front panel and connects to the SATA controller on the system board.  
NOTE: The twelve–hard-drive systems support only an external USB optical drive.  
NOTE: DVD devices are data only.  
Removing an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
3
4
Open the system. See "Opening the System" on page 83.  
Disconnect the optical drive cable from the back of the drive.  
Note the routing of the optical drive cable underneath the tabs on the  
system chassis as you remove them from the system board and drive.  
You must route these cables properly when you replace them to prevent  
the cables from being pinched or crimped.  
5
6
To remove the drive, press down the blue release tab at the back of the  
optical drive and gently push the drive out of the system. See Figure 3-12  
.
If you are not adding a new optical drive, replace the optical drive insert.  
Installing System Components  
95  
     
Figure 3-12. Removing and Installing the Optical Drive  
1
2
3
1
3
optical drive  
release tab  
2
optical drive cable  
Installing an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
3
4
Open the system. See "Opening the System" on page 83.  
If applicable, remove the optical drive blank by pressing down on the blue  
release tab at the back of the blank and push the blank out of the system.  
5
Align the optical drive with its opening in the front panel. See Figure 3-12.  
96  
Installing System Components  
   
6
7
Slide in the optical drive until the latch snaps into place.  
Connect the optical drive cable to the back of the drive.  
You must route these cables properly through the tabs on the system  
chassis to prevent them from being pinched or crimped. See Figure 3-1.  
8
9
Connect the data cable to the system board and the interface cable to  
SAS_B on the backplane. See Figure 6-1.  
Close the system. See "Closing the System" on page 85.  
10 If applicable, replace the front bezel. See "Removing the Front Bezel" on  
page 82.  
11 Reconnect the system and peripherals to their electrical outlets, and turn  
on the system.  
Cooling Fans  
Your system contains five cooling fans, single- or dual-motor depending on  
your system configuration. These provide cooling for the processor, PCI cards,  
memory modules, and power supplies.  
NOTE: Hot-swap removal or installation of the cooling fans is not supported.  
NOTE: In the event of a problem with a particular fan, the fan number is referenced  
by the system’s management software, allowing you to easily identify and replace  
the proper fan by noting the fan numbers on the fan assembly.  
Installing System Components  
97  
 
Removing a Cooling Fan  
WARNING: The cooling fan can continue to spin for some time after the system  
has been powered down. Allow time for the fan to stop spinning before removing  
it from the system.  
WARNING: Do not attempt to operate the system without the cooling fans.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that  
came with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from its electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
If applicable, remove the cooling shroud. See "Removing the Cooling  
Shroud" on page 86.  
4
Disconnect the fan’s power cable from the system board or power  
distribution board as applicable. See Figure 3-14.  
NOTE: To remove fans 3 and 4, remove the storage controller card first.  
See "Removing the Storage Controller Card" on page 119.  
NOTE: To remove fan 5 in the twelve–hard-drive systems, remove the internal  
hard-drive bay and carrier. See "Removing an Internal Hard-Drive Bay" on  
page 91.  
5
Press the release tab while grasping the ends of the fan and lift the fan  
straight up from the fan bracket. See Figure 3-13 and Figure 3-14.  
98  
Installing System Components  
 
Figure 3-13. Removing and Installing a Fan (Eight–Hard-Drive System)  
2
1
3
1
3
fans (5)  
2
release tab  
fan cable  
Installing System Components  
99  
 
Figure 3-14. Removing and Installing a Fan (Twelve–Hard-Drive System)  
2
1
3
1
3
fans (5)  
2
release tab  
fan cable  
100  
Installing System Components  
 
Installing a Cooling Fan  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
2
3
4
Align the fan module so that the side with the power cable faces toward  
the back of the system.  
Slide the fan module into the fan assembly until the fan is fully seated.  
See Figure 3-13 and Figure 3-14.  
Connect the fan’s power cable to the power connector on the system board  
or power distribution board as applicable.  
Route the power cable through the guides on the chassis.  
NOTE: For twelve–hard-drive systems, first replace the internal hard-drive  
carrier and bay. See "Installing an Internal Hard-Drive Bay" on page 93.  
NOTE: After installing fans 3 and 4, replace the storage controller card. See  
"Installing the Storage Controller Card" on page 121.  
5
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
6
7
Close the system. See "Closing the System" on page 85.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Installing System Components  
101  
     
Power Supplies  
Your system supports 750 W power supply.  
NOTE: The maximum output power (shown in watts) is listed on the  
power supply label.  
If two power supplies are installed, the second power supply provides  
hot-swappable, power redundancy. When a power supply is removed with the  
system powered on, the full power load is picked up by the remaining power  
supply.  
CAUTION: To ensure proper system cooling, the power supply blank must  
be installed in the PS2 bay in a redundant configuration. See "Installing the Power  
Supply Blank" on page 104.  
NOTE: If only one power supply is installed, it must be installed in the PS1 power  
supply bay.  
Removing a Power Supply  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
CAUTION: The system requires one power supply to operate the system normally.  
On power-redundant systems, remove and replace only one power supply at a time  
in a system that is powered on.  
1
2
Disconnect the power cable from the power source.  
Disconnect the power cable from the power supply and remove the system  
cables from the Velcro straps.  
NOTE: You may have to unlatch and lift the optional cable management arm if  
it interferes with power-supply removal. For information about the cable  
management arm, see the system’s rack documentation.  
3
Press the lever release latch and slide the power supply out of the chassis.  
See Figure 3-15.  
NOTE: Install a power supply blank if you are not replacing the power supply.  
See "Installing the Power Supply Blank" on page 104.  
102  
Installing System Components  
       
Figure 3-15. Removing and Installing a Power Supply  
1
2
4
3
1
3
power supply  
velcro strap  
2
4
power supply handle  
release latch  
Installing a Power Supply  
1
Verify that both power supplies are of the same type and have the same  
maximum output power.  
NOTE: The maximum output power (shown in watts) is listed on  
the power supply label.  
2
Slide the new power supply into the chassis until the power supply is  
fully seated and the release latch snaps into place. See Figure 3-15.  
NOTE: If you unlatched the cable management arm in step 2 of the previous  
procedure, relatch it. For information about the cable management arm,  
see the system’s rack documentation.  
Installing System Components  
103  
     
3
Connect the power cable to the power supply and plug the cable into a  
power outlet.  
CAUTION: When connecting the power cable, secure the cable with  
the Velcro strap.  
NOTE: When installing, hot-swapping, or hot-adding a new power supply in a  
system with two power supplies, allow several seconds for the system to recognize  
the power supply and determine its status. The power-supply status indicator turns  
green to signify that the power supply is functioning properly (see Figure 1-7).  
Removing the Power Supply Blank  
If you are installing a second power supply, remove the power supply blank  
in bay PS2 by pulling outward on the blank.  
CAUTION: To ensure proper system cooling, the power supply blank must  
be installed in power supply bay PS2 in a redundant configuration. Remove the  
power supply blank only if you are installing a second power supply.  
Installing the Power Supply Blank  
NOTE: Install the power supply blank only in power supply bay PS2.  
To install the power supply blank, align the blank with the power supply bay  
and insert the blank into the chassis until it clicks into place.  
System Memory  
Your system supports standard (1.5 V) DDR3 and low voltage (1.35 V)  
DDR3L registered DIMMs (RDIMMs) or unbuffered ECC DIMMs  
(UDIMMs). Single and dual-rank DIMMs can be 1067 MHz or 1333 MHz,  
and quad-rank DIMMs can be 800 MHz or 1067 MHz.  
The system contains eight memory sockets split into two sets of four sockets,  
one set per processor. Each four-socket set is organized into three channels.  
Two DIMMs for channel 0 and a single DIMM for channel 1 and 2. The first  
socket of each channel is marked with white release levers.  
104  
Installing System Components  
             
The maximum memory that is supported on your system varies according to  
the types and sizes of memory modules being used:  
•
Single-rank, dual-rank, and quad-rank RDIMMs of sizes 2 GB,  
4 GB, 8 GB, and 16 GB are supported for a total of up to 128 GB.  
•
1 GB, 2 GB, and 4 GB UDIMMs are supported for a total of up to  
32 GB.  
General Memory Module Installation Guidelines  
To ensure optimal performance of your system, observe the following general  
guidelines when configuring your system memory.  
NOTE: Memory configurations that fail to observe these guidelines can prevent  
your system from starting and producing any video output.  
•
1.35 V DDR3L memory operates the memory modules at 1.5 V, if any of  
the following conditions exist:  
–
–
Two 1333 MHz DIMMs per channel.  
A combination of both standard and low voltage memory modules.  
•
•
RDIMMs and UDIMMs cannot be mixed.  
Except for memory channels that are unused, all populated memory  
channels must have identical configurations.  
•
•
The memory configuration for each processor must be identical.  
Memory modules of different sizes can be mixed in A1-A4 or B1-B4  
(for example, 2 GB and 4 GB), but all populated channels must have  
identical configurations.  
•
•
For Optimizer Mode, memory modules are installed in the numeric order  
of the sockets beginning with A1 or B1.  
The memory speed of each channel depends on the memory  
configuration:  
–
For single rank memory modules:  
•
•
One memory module per channel supports up to 1333 MHz.  
Two memory modules per channel support up to 1333 MHz.  
Installing System Components  
105  
     
–
–
For dual-rank memory modules:  
•
•
One memory module per channel supports up to 1333 MHz.  
Two memory modules per channel support up to 1067 MHz.  
For quad-rank memory modules:  
•
•
One memory module per channel supports up to 1333 MHz.  
Two memory modules per channel are limited to 800 MHz,  
regardless of memory module speed.  
•
•
If quad-rank memory modules are mixed with single- or dual-rank  
modules, the quad-rank modules must be installed in the sockets  
with the white release levers.  
If memory modules with different speeds are installed, they operate at the  
speed of the slowest installed memory module(s).  
Mode-Specific Guidelines  
Two memory channels are allocated to each processor. The number of  
channels used and the allowable configurations depend on the memory mode  
selected.  
Optimizer (Independent Channel) Mode  
In this mode, both the channels are populated with identical memory  
modules. This mode permits a larger total memory capacity but does not  
support SDDC with x8-based memory modules.  
A minimal single-channel configuration of one 1 GB memory module per  
processor is also supported in this mode.  
Table 3-1 and Table 3-2 show sample memory configurations that follow the  
appropriate memory guidelines stated in this section. The samples show  
identical memory-module configurations and their physical and available  
memory totals. The tables do not show mixed or quad-rank memory-module  
configurations, nor do they address the memory speed considerations of any  
configuration.  
106  
Installing System Components  
   
Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations  
(Per Processor)  
Memory  
Module  
Size  
Memory  
Sockets  
Single Processor  
Dual Processor  
1
3
2
4
Physical Available Physical Available  
Memory Memory Memory Memory  
(GB) (GB) (GB) (GB)  
2 GB  
4 GB  
X
X
X
2
4
8
all  
4
8
16  
all  
X
X
X
X
X
X
X
4
8
16  
all  
8
16  
32  
all  
X
X
X
X
X
X
X
X
8 GB  
X
X
X
X
16  
32  
all  
all  
32  
64  
all  
all  
16 GB  
X
X
X
X
32  
64  
64  
128  
Table 3-2. Sample UDIMM Memory Configurations (Per Processor)  
Memory  
Sockets  
Single Processor  
Dual Processor  
Memory  
Module  
Size  
1
3
2
4
Physical Available Physical Available  
Memory Memory Memory Memory  
(GB) (GB) (GB) (GB)  
1 GB  
2 GB  
4 GB  
X
X
X
1
2
4
all  
all  
all  
2
4
8
all  
all  
all  
X
X
X
X
X
X
X
X
X
X
X
2
4
8
4
8
16  
X
X
X
X
X
4
8
16  
8
16  
32  
X
X
Installing System Components  
107  
   
Installing Memory Modules  
WARNING: The memory modules are hot to the touch for some time after the  
system has been powered down. Allow time for the memory modules to cool  
before handling them. Handle the memory modules by the card edges and avoid  
touching the components on the memory module.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
4
5
Locate the memory module sockets. See Figure 6-1.  
Press the ejectors on the memory module socket down and out, as shown  
in Figure 3-16, to allow the memory module to be inserted into the socket.  
6
Handle each memory module only on either card edge, making sure not to  
touch the middle of the memory module.  
108  
Installing System Components  
         
Figure 3-16. Removing and Installing a Memory Module  
1
2
3
1
3
memory module  
alignment key  
2
memory module socket ejectors (2)  
7
Align the memory module's edge connector with the alignment key of the  
memory module socket, and insert the memory module in the socket.  
NOTE: The memory module socket has an alignment key that allows you to  
install the memory module in the socket in only one way.  
8
9
Press down on the memory module with your thumbs to lock the memory  
module into the socket.  
When the memory module is properly seated in the socket, the ejectors on  
the memory module socket align with the ejectors on the other sockets  
that have memory modules installed.  
Repeat step 5 through step 8 of this procedure to install the remaining  
memory modules. See Table 3-2  
.
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
11 Close the system. See "Closing the System" on page 85.  
Installing System Components  
109  
   
12 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
13 Start up the system, press <F2> to enter the System Setup program,  
and check the System Memory settings on the main System Setup screen.  
The system should have already changed the value to reflect the newly  
installed memory.  
14 If the value is incorrect, one or more of the memory modules may not be  
installed properly. Repeat step 2 through step 13 of this procedure,  
checking to ensure that the memory modules are firmly seated in their  
sockets.  
15 Run the system memory test in the system diagnostics. See "Running the  
Embedded System Diagnostics" on page 178.  
Removing Memory Modules  
WARNING: The memory modules are hot to the touch for some time after the  
system has been powered down. Allow time for the memory modules to cool  
before handling them. Handle the memory modules by the card edges and avoid  
touching the components on the memory module.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
4
5
Locate the memory module sockets. See Figure 6-1.  
Press down and out on the ejectors on each end of the socket until the  
memory module pops out of the socket. See Figure 3-16.  
Handle each memory module only on either card edge, making sure not to  
touch the middle of the memory module.  
110  
Installing System Components  
     
6
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
7
8
Close the system. See "Closing the System" on page 85.  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
Expansion Cards and Expansion-Card Risers  
Your system supports up to four PCI Express (PCIe) expansion cards installed  
in connectors on an expansion-card riser.  
Depending on the configuration, your system may have either riser 1 or  
riser 2:  
•
Expansion-card riser 1 provides three x4 Generation 2 PCIe expansion-  
card slots and one x8 Generation 2 PCIe expansion-card slot.  
•
Expansion-card riser 2 provides one x4 Generation 2 PCIe expansion-card  
slot and one x16 Generation 2 PCIe expansion-card slot.  
CAUTION: Expansion cards can only be installed in the slots on the  
expansion-card riser. Do not attempt to install expansion cards directly into  
the riser connector on the system board.  
Expansion Card Installation Guidelines  
•
•
•
•
The expansion-card slots support full-height, half-length cards.  
The expansion-card slots are hot-swappable.  
PCI Express Generation 2 expansion cards are supported in all the slots.  
All the slots are x8 connectors.  
CAUTION: To ensure proper cooling, only one of the two expansion cards  
can have a power consumption of greater than 15 W (up to 25 W maximum),  
not including the integrated storage controller.  
•
Table 3-3 and Table 3-4 provide information about installing expansion  
cards to ensure proper cooling and mechanical fit. The expansion cards  
with the highest priority should be installed first using the slot priority  
indicated. All other expansion cards should be installed in card priority and  
slot priority order.  
Installing System Components  
111  
           
Table 3-3. Expansion-Card Installation Priority for Riser 1  
Card  
Priority  
Card Type  
Slot  
Priority  
Max  
Allowed  
25-W  
Card  
1
2
3
4
5
6
7
PERC S300*  
PERC H800  
HPCC  
1, 2  
3, 2  
2, 1  
2, 1  
2, 1  
1, 2  
4
2
2
2
2
2
2
1
Y
Y
Y
Y
Y
N
Y
Fibre Channel  
10 Gb NIC  
All other NICs  
All other Dell internal  
storage cards  
8
Non-Dell storage cards  
1, 2  
2
N*  
* PERC S300 is available only on eight–hard-drive systems.  
Table 3-4. Expansion-Card Installation Priority for Riser 2  
Card  
Priority  
Card Type  
Slot  
Priority  
Max  
Allowed  
25-W  
Card  
1
2
3
4
PERC H700  
2
2
1
1
1
1
1
1
Y
PERC H200  
Y
All other NICs  
Non-Dell storage cards  
N
N
112  
Installing System Components  
     
Installing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Unpack the expansion card and prepare it for installation.  
For instructions, see the documentation accompanying the card.  
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
5
Open the expansion-card latch and remove the filler bracket.  
See Figure 3-17.  
NOTE: Keep this bracket in case you need to remove the expansion card.  
Filler brackets must be installed over empty expansion-card slots to maintain  
FCC certification of the system. The brackets also keep dust and dirt out of the  
system and aid in proper cooling and airflow inside the system.  
6
Holding the card by its edges, position the card so that the card-edge  
connector aligns with the expansion-card connector on the expansion-card  
riser.  
7
8
Insert the card-edge connector firmly into the expansion-card connector  
until the card is fully seated.  
Close the expansion-card latch. See Figure 3-17.  
Installing System Components  
113  
     
Figure 3-17. Removing and Installing an Expansion Card  
1
2
3
1
3
expansion-card riser  
expansion card  
2
expansion-card latch  
9
Connect any cables to the expansion card.  
10 Close the system. See "Closing the System" on page 85.  
11 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
114  
Installing System Components  
 
Removing an Expansion Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
4
5
6
Disconnect all cables from the card.  
Open the expansion-card latches. See Figure 3-17.  
Grasp the expansion card by its edges, and carefully remove it from the  
expansion-card connector.  
7
If you are removing the card permanently, install a metal filler bracket over  
the empty expansion slot opening and close the expansion-card latch.  
NOTE: You must install a filler bracket over an empty expansion slot to  
maintain Federal Communications Commission (FCC) certification of the  
system. The brackets also keep dust and dirt out of the system and aid in  
proper cooling and airflow inside the system.  
8
9
Close the system. See "Closing the System" on page 85.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Installing System Components  
115  
     
Removing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
4
5
If installed, remove the expansion card from the expansion-card slot. See  
"Removing an Expansion Card" on page 115.  
If installed, remove the storage controller card. See "Removing the Storage  
Controller Card" on page 119.  
6
7
Disconnect the cables connected to the riser card.  
To remove the expansion-card riser, simultaneously press both the blue  
tabs on the expansion-card riser and lift it from the chassis. See  
Figure 3-18.  
116  
Installing System Components  
 
Figure 3-18. Removing and Installing an Expansion-Card Riser  
3
4
2
1
5
6
1
3
5
integrated storage controller slot  
expansion-card riser  
2
4
6
riser guides (2)  
expansion card slot  
expansion-card riser slots (2)  
riser guide posts (2)  
Installing System Components  
117  
 
Installing an Expansion-Card Riser  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
To install an expansion-card riser, align the riser guides with the riser guide  
posts on the system board. See Figure 3-18.  
Lower the expansion-card riser into place until the expansion-card riser  
connector is fully seated.  
If applicable, reinstall the expansion card. See "Installing an Expansion  
Card" on page 113.  
Reinstall the storage controller card. See "Installing the Storage Controller  
Card" on page 121.  
5
6
Reconnect all cables.  
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
7
8
Close the system. See "Closing the System" on page 85.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
118  
Installing System Components  
   
Integrated Storage Controller Card  
Your system includes a dedicated expansion-card slot on the riser for an  
integrated SAS or RAID controller card that provides the integrated storage  
subsystem for your system’s hard drives. The controller supports SAS and  
SATA hard drives and also enables you to set up the hard drives in RAID  
configurations as supported by the version of the storage controller included  
with your system.  
Removing the Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
If installed, remove the expansion card. See "Removing an Expansion  
Card" on page 115.  
4
5
6
Disconnect the SAS cables connected to the card.  
Disconnect the cable connecting the card to the expansion-card riser.  
For a battery-cached RAID controller, disconnect the cable connecting the  
card to the RAID battery.  
7
Bend both the card-edge guides outward and pull the storage controller  
card out of the connector.  
Installing System Components  
119  
       
Figure 3-19. Removing and Installing the Storage Controller Card  
2
1
3
4
5
6
1
3
5
storage connector  
2
4
6
expansion-card riser  
storage controller card  
SAS data cable connector  
storage controller card cable  
release lever (blue)  
120  
Installing System Components  
   
Installing the Storage Controller Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
If installed, remove the expansion card. See "Removing an Expansion  
Card" on page 115.  
4
5
Route the cables in the cable path under the storage controller card slot on  
the expansion card riser.  
With the storage controller card edge facing the riser, insert one side of the  
card into the black card-edge guide.  
NOTE: For expansion-card riser 1, the installation sequence must be slot 3, 2,  
1, and 4. The storage controller card must be installed in slot 4 after the other  
expansion cards have been installed.  
6
7
8
Bend outward on the blue card-edge guide, lower the card onto the blue  
card-edge guide, and release the guide. See Figure 3-19.  
Slide the storage controller’s card edge connector into the card slot on the  
riser until the card is fully seated.  
Connect the two SAS data cable connectors, CNTRL 0 and CNTRL 1, to  
the storage controller card. See Figure 3-19.  
NOTE: Ensure that you connect the cables according to the connector labels  
on the cable. The cables do not function properly if reversed.  
9
For a battery-cached RAID controller, connect the RAID battery cable to  
the controller card.  
Installing System Components  
121  
     
10 Replace the expansion card. See "Installing an Expansion Card" on  
page 113.  
11 Close the system. See "Closing the System" on page 85.  
12 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
iDRAC6 Express Card (Optional)  
Installing an iDRAC6 Express Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
If installed, remove all expansion cards from expansion-card riser.  
"Removing an Expansion Card" on page 115.  
4
5
6
Insert the notch on the iDRAC6 Express card into the clip on the system  
board.  
Align the front edge of the card with the connector on the system board.  
See Figure 6-1 for the location of the connector.  
Press the card down until it is fully seated. See Figure 3-20.  
When the front of the card is fully seated, the plastic standoff tab snaps  
over the edge of the holder.  
122  
Installing System Components  
     
Figure 3-20. Removing and Installing an iDRAC6 Express Card  
1
2
3
4
1
3
iDRAC6 Express card  
notch  
2
4
plastic standoff tab  
clip  
7
Reinstall all expansion cards in the expansion-card riser. See "Installing an  
Expansion Card" on page 113.  
8
9
Close the system. See "Closing the System" on page 85.  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
Removing an iDRAC6 Express Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
Open the system. See "Opening the System" on page 83.  
Installing System Components  
123  
   
3
Pull back slightly on the retention standoff tab at the front edge  
of the card and gently lift the card off the retention standoff.  
See Figure 3-20.  
As the holder releases from the standoff, the connector under the card  
disengages from the system board connector.  
4
5
Angle the card so that the notch on the card slips through the clip on the  
system board.  
Replace the expansion cards. See "Installing an Expansion Card" on  
page 113.  
6
7
Close the system. See "Closing the System" on page 85.  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
iDRAC6 Enterprise Card (Optional)  
Installing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
4
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on page 86.  
Remove the plastic filler plug of the iDRAC6 Enterprise port from the  
system back panel.  
5
6
Angle the card so that the RJ-45 connector fits through the back-panel  
opening. See Figure 3-21.  
Align the front edge of the card with the two front plastic retention  
standoffs next to the iDRAC6 connector on the system board, and lower  
the card into place. See Figure 3-21.  
When the front of the card is fully seated, the plastic standoffs snap over  
the edge of the card.  
124  
Installing System Components  
     
Figure 3-21. Removing and Installing an iDRAC6 Enterprise Card  
1
2
3
4
6
5
1
3
5
VFlash SD card  
2
4
6
VFlash media slot  
retention standoff posts (2)  
iDRAC6 Enterprise card connector  
iDRAC6 Enterprise card  
retention standoff tabs (2)  
7
If applicable, install the VFlash media card. See "Installing a VFlash Media  
Card" on page 127.  
8
9
Close the system. See "Closing the System" on page 85.  
Reconnect the system and peripherals to their power sources, and turn  
them on.  
Installing System Components  
125  
 
Removing an iDRAC6 Enterprise Card  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
If present, disconnect the Ethernet cable from the iDRAC6 enterprise card  
connector on the system back panel. See Figure 1-5.  
3
4
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
5
6
Remove the VFlash media card (if installed) from the iDRAC6 enterprise  
card. See "Removing a VFlash Media Card" on page 127.  
Pull back slightly on the two tabs at the front edge of the card and gently  
lift the front edge of the card off of the retention standoffs.  
As the card releases from the standoffs, the connector under the card  
disengages from the system board connector.  
7
8
Slide the card away from the back of the system until the RJ-45 connector  
is clear of the back panel, then lift the card out of the system.  
Replace the plastic filler plug over the port at the system back panel.  
See "Back-Panel Features and Indicators" on page 20 for the location  
of the port.  
9
Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
10 Close the system. See "Closing the System" on page 85.  
11 Reconnect the system and peripherals to their power sources, and turn  
them on.  
126  
Installing System Components  
 
VFlash Media (Optional)  
The VFlash media card is a Secure Digital (SD) card that plugs into the  
iDRAC6 Enterprise card at the back corner of the system.  
Installing a VFlash Media Card  
1
2
Locate the VFlash media slot at the back of the system.  
With the label side facing up, insert the contact-pin end of the SD card  
into the card slot on the module.  
NOTE: The slot is keyed to ensure correct insertion of the card.  
3
Press inward on the card to lock it into the slot.  
Removing a VFlash Media Card  
To remove the VFlash media, push inward on the card to release it, and pull  
the card from the card slot.  
Internal USB Memory Key  
Optional USB memory keys installed inside your system can be used as a boot  
device, security key, or mass storage device. The USB connector must be  
enabled by the Internal USB Port option in the Integrated Devices screen of  
the System Setup program.  
To boot from the USB memory key, configure the USB memory key with a  
boot image and then specify the USB memory key in the boot sequence in the  
System Setup program.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Locate the USB connector on the control panel or SAS backplane, based  
on your system configuration. See Figure 3-28 or Figure 3-30.  
Installing System Components  
127  
           
4
5
6
Insert the USB memory key into the USB connector. See Figure 3-22.  
Close the system. See "Closing the System" on page 85.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
7
Enter the System Setup program and verify that the USB key has been  
detected by the system. See "Using the System Setup Program Navigation  
Keys" on page 58.  
Figure 3-22. Removing and Installing a USB Memory Key  
1
2
1
USB memory key connector  
2
USB memory key  
Processors  
Removing a Processor  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Prior to upgrading your system, download the latest system BIOS version  
on support.dell.com  
.
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
128  
Installing System Components  
             
3
4
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
WARNING: The heat sink and processor are hot to touch for some time after the  
system has been powered down. Allow the heat sink and processor to cool before  
handling them.  
CAUTION: Never remove the heat sink from a processor unless you intend to  
remove the processor. The heat sink is necessary to maintain proper thermal  
conditions.  
5
Using a #2 Phillips screwdriver, loosen one of the heat-sink retention  
screws. See Figure 3-23.  
6
7
8
Wait 30 seconds for the heat sink to loosen from the processor.  
Loosen the other three heat-sink retention screws.  
Gently lift the heat sink off of the processor and set the heat sink aside  
with thermal grease side facing up.  
CAUTION: The processor is held in its socket under strong pressure. Be aware  
that the release lever can spring up suddenly if not firmly grasped.  
9
Position your thumb firmly over the processor socket-release lever and  
release the lever from the locked position. Rotate the lever 90 degrees  
upward until the processor is released from the socket. See Figure 3-24.  
Installing System Components  
129  
Figure 3-23. Removing and Installing the Heat Sink  
1
2
1
heat sink  
2
retention screws (4)  
10 Rotate the processor shield upward and out of the way. See Figure 3-24.  
11 Lift the processor out of the socket and leave the release lever up so that  
the socket is ready for the new processor.  
CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing  
the processor. Bending the pins can permanently damage the system board.  
NOTE: In single-processor configurations, a processor must be installed in socket  
CPU1. Install the blank in socket CPU2 only.  
130  
Installing System Components  
   
Figure 3-24. Removing and Installing a Processor  
2
3
1
6
4
5
1
3
5
processor  
2
4
6
processor shield  
socket key  
notch in processor  
ZIF socket  
socket-release lever  
Installing System Components  
131  
 
Installing a Processor  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
If you are upgrading your processors, prior to upgrading your system,  
download and install the latest system BIOS version from  
support.dell.com. Follow the instructions included in the file download to  
install the update on your system.  
NOTE: In single-processor configurations, socket CPU1 must be used.  
2
3
Unpack the processor if it has not been used previously.  
If the processor has already been used, remove any thermal grease from the  
top of the processor using a lint-free cloth.  
Align the processor with the socket keys on the ZIF socket.  
See Figure 3-24.  
CAUTION: Positioning the processor incorrectly can permanently damage the  
system board or the processor. Be careful not to bend the pins in the ZIF socket.  
4
With the release lever on the processor socket in the open position, align  
the processor with the socket keys and set the processor lightly in the  
socket.  
CAUTION: Do not use force to seat the processor. When the processor is  
positioned correctly, it engages easily into the socket.  
5
6
7
8
Close the processor shield.  
R
otate the socket release lever down until it snaps into place.  
Using a clean lint-free cloth, remove the thermal grease from the heat sink.  
Open the grease packet included with your processor kit and apply thermal  
grease evenly to the center of the top of the new processor.  
CAUTION: Using excess thermal grease can cause grease to contact the  
processor shield, which can cause contamination of the processor socket.  
9
Place the heat sink on the processor. See Figure 3-23.  
132  
Installing System Components  
   
10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws.  
See Figure 3-23  
.
11 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
12 Close the system. See "Closing the System" on page 85.  
13 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
14 Press <F2> to enter the System Setup program, and check that the processor  
information matches the new system configuration. See "Entering the  
System Setup Program" on page 58.  
15 Run the system diagnostics to verify that the new processor operates  
correctly.  
See "Running the Embedded System Diagnostics" on page 178 for  
information about running the diagnostics.  
System Battery  
Replacing the System Battery  
WARNING: There is a danger of a new battery exploding if it is incorrectly  
installed. Replace the battery only with the same or equivalent type recommended  
by the manufacturer. See your safety information for additional info.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system, including any attached peripherals,  
and disconnect the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
Installing System Components  
133  
         
Figure 3-25. Replacing the System Battery  
1
3
2
1
3
system battery  
2
negative side of battery connector  
positive side of battery connector  
4
If installed, remove the expansion card from the expansion-card slot.  
See "Removing an Expansion Card" on page 115.  
5
6
7
If installed, remove the storage controller card. See "Removing the Storage  
Controller Card" on page 119.  
Remove the expansion-card riser. See "iDRAC6 Express Card (Optional)"  
on page 122.  
Locate the battery socket. See "Jumpers and Connectors" on page 181.  
CAUTION: To avoid damage to the battery connector, you must firmly support the  
connector while installing or removing a battery.  
8
Support the battery connector by firmly holding the positive side of  
the connector.  
134  
Installing System Components  
9
Press the battery toward the negative side of the connector and lift it out of  
the securing tab.  
10 Support the battery connector by pressing down firmly on the positive side  
of the connector.  
11 Hold the new battery with the "+" facing the plastic connector on the  
system board and slide it under the securing tabs.  
12 Press the battery straight down into the connector until it snaps into place.  
13 Replace the expansion-card riser. See "Installing an Expansion-Card Riser"  
on page 118.  
14 Replace the storage controller card. See "Installing the Storage Controller  
Card" on page 121.  
15 Replace the expansion card from the expansion-card slot. See "Installing  
an Expansion Card" on page 113.  
16 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
17 Close the system. See "Closing the System" on page 85.  
18 Reconnect the system to the electrical outlet and turn the system on,  
including any attached peripherals.  
19 Enter the System Setup program to confirm that the battery is operating  
properly. See "Entering the System Setup Program" on page 58.  
20 Enter the correct time and date in the System Setup program's Time  
and Date fields.  
21 Exit the System Setup program.  
Installing System Components  
135  
RAID Battery (Optional)  
Removing the RAID Battery  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
NOTE: The information in this section applies only to systems with the optional  
RAID controller card.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Disconnect the RAID battery cable by gently pulling the cable connector  
out of the connector. See Figure 3-26.  
4
Pull back gently on the two tabs holding the RAID battery and lift the  
RAID battery from the battery carrier. See Figure 3-26.  
Figure 3-26. Removing and Installing the RAID Battery  
1
2
3
4
1
3
battery carrier  
RAID battery  
2
4
battery cable  
battery carrier tabs (2)  
136  
Installing System Components  
       
Installing the RAID Battery  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Insert the RAID battery into the battery carrier until it locks into place.  
See Figure 3-26.  
2
3
4
Connect the cable to the battery. See Figure 3-26.  
Close the system. See "Closing the System" on page 85.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Control Panel Assembly—LED  
NOTE: This section applies to twelve–hard-drive systems only.  
Removing the Control-Panel Module–LED  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
4
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
Remove the single screw securing the bracket to the module and remove  
the bracket.  
Disconnect the control-panel cable at back of the module by using the pull  
tab. See Figure 3-27.  
CAUTION: Do not pull on the cable to unseat the connector. Doing so can  
damage the cable.  
Installing System Components  
137  
         
5
6
Remove the screw securing the power button board to the control-panel  
module. See Figure 3-27.  
Remove the power button board and power button from the control-panel  
module.  
Figure 3-27. Removing and Installing the Control Panel—LED  
2
1
3
4
5
1
3
5
bracket  
2
4
control-panel cable  
power button  
power button board  
control-panel module  
138  
Installing System Components  
 
Installing the Control-Panel Module–LED  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Assemble the power button and power button board in the control-panel  
module.  
Tighten the screw to secure the power button board to the control-panel  
module. See Figure 3-27.  
3
4
Connect the control-panel cable to the control-panel module.  
Replace the bracket and tighten the single screw to secure the bracket to  
the back of the control-panel module.  
5
6
Reconnect the system to the power source and turn on the system and  
attached peripherals.  
If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 83.  
Installing System Components  
139  
   
Control Panel Assembly—LCD (Optional)  
NOTE: This section applies to eight–hard-drive systems only.  
NOTE: The control panel assembly consists of two separate modules—the display  
module and the control panel circuit board. Use the following instructions to  
remove and install either module.  
Removing the Control Panel Display Module  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
3
4
Open the system. See "Opening the System" on page 83.  
Disconnect the display module cable from the control panel board.  
See Figure 3-28.  
5
Using a knife or a small flat-blade screwdriver, insert the blade beneath the  
front panel of the display and slide the blade across the bottom to lift the  
panel outward. See Figure 3-28.  
6
7
8
Remove the front panel plate until it separates from the display module to  
allow access to the mounting screws.  
Remove the two screws that secure the display module to the system  
chassis.  
Remove the display module from the chassis cutout.  
140  
Installing System Components  
   
Installing the Control Panel Display Module  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Insert the display module into the chassis cutout and secure it with the  
Torx screw. See Figure 3-28.  
2
3
4
5
Attach the replacement panel to the front of the display module.  
Connect the display module cable to the control panel board.  
Close the system. See "Closing the System" on page 85.  
Reconnect the system to the power source and turn on the system and  
attached peripherals.  
6
If applicable, install the front bezel. See "Installing the Front Bezel" on  
page 83.  
Removing the Control Panel Assembly  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet and peripherals.  
2
3
Open the system. See "Opening the System" on page 83.  
Disconnect the control panel cable at the back of the control panel board  
by pressing the metal tabs on the ends of the cable connector and gently  
working the connector out of the socket.  
CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage  
the cable.  
4
Disconnect the USB cable at the back of the control panel board. See  
Figure 3-28.  
Installing System Components  
141  
     
5
6
Disconnect the display module cable from the control panel board. See  
Figure 3-28.  
Remove the two screws that secure the control panel board to the system  
chassis and remove the board.  
Figure 3-28. Removing and Installing the Control Panel—LCD  
1
2
3
4
5
7
6
1
3
5
7
slot  
2
4
6
control panel cable  
power cable  
USB memory key connector  
control panel board  
LCD display module  
display module cable  
142  
Installing System Components  
 
Installing the Control Panel Assembly  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
3
Install the control panel board in the system chassis and secure it with the  
two screws. See Figure 3-28.  
Connect the display module cable to the control panel board.  
See Figure 3-28.  
Connect the control panel cable to the control panel board. See  
Figure 3-28.  
4
5
6
Connect the USB cable to the control panel board. See Figure 3-28.  
Close the system. See "Closing the System" on page 85.  
Reconnect the system to the power source and turn on the system and  
attached peripherals.  
SAS Backplane  
Removing the SAS Backplane  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
Installing System Components  
143  
         
3
Open the system. See "Opening the System" on page 83.  
CAUTION: To prevent damage to the drives and backplane, you must remove the  
hard drives from the system before removing the backplane.  
CAUTION: You must note the number of each hard drive and temporarily label  
them before removal so that you can replace them in the same locations.  
4
5
6
7
Remove all hard drives. See "Removing a Hard Drive" on page 88.  
Disconnect the power cable from the end of the SAS backplane.  
Disconnect the SAS data cables from the backplane.  
Disconnect the optical-drive cable, USB cable, and the control-panel  
cable.  
CAUTION: Handle the cables gently to prevent damage.  
NOTE: In case of the twelve–hard-drive systems, disconnect the internal  
hard-drive cables.  
8
9
While pressing the two blue latches toward each other, lift the backplane  
upward. See Figure 3-30.  
When the backplane cannot slide upward any farther, pull the backplane  
toward the back of the system to remove it from the retention hooks.  
10 Lift the board out of the system, being careful to avoid damaging  
components on the face of the board.  
11 Place the SAS backplane face down on a work surface.  
144  
Installing System Components  
Figure 3-29. Removing and Installing a SAS Backplane (Eight–Hard-Drive System)  
1
2
3
4
5
6
1
3
5
backplane retention latches (2)  
SAS A cable  
2
4
6
SAS backplane power cable  
SAS backplane  
SAS B cable  
retention hooks (4)  
Installing System Components  
145  
Figure 3-30. Removing and Installing a SAS Backplane (Twelve–Hard-Drive System)  
3
4
5
6
2
7
8
1
9
10  
1
3
5
7
9
SAS backplane  
SAS cables  
2
4
6
8
backplane retention latches (2)  
control panel module cable  
SAS backplane power cable  
internal hard drive cables (2)  
USB memory key connector  
control panel cable  
USB cable  
10 SAS backplane cable  
146  
Installing System Components  
 
Installing the SAS Backplane  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Lower the backplane into the system, being careful to avoid damaging  
components on the face of the board.  
Align the slots in the backplane with the retention hooks on the back of  
the drive bays, then move the backplane forward until the retention hooks  
fit through the slots in the backplane. See Figure 3-30.  
3
Slide the backplane downward until the two blue retention latches snap  
into place.  
4
5
6
Connect the SAS data and power cables to the SAS backplane.  
Install the hard drives in their original locations.  
Connect the optical drive cable, USB cable, and the control panel cable to  
the system board.  
CAUTION: Handle the cables gently to prevent damage.  
NOTE: In case of the twelve–hard-drive systems, connect the internal  
hard-drive cables.  
7
8
Close the system. See "Closing the System" on page 85.  
Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
9
If applicable, install the front bezel. See "Installing the Front Bezel" on  
page 83.  
Installing System Components  
147  
   
Power Distribution Board  
The power distribution board is located on your system directly behind the  
power supply fan module. See Figure 3-32.  
Removing the Power Distribution Board  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
If applicable, remove the internal hard drive bay and support carrier. See  
"Removing an Internal Hard-Drive Bay" on page 91.  
4
5
6
7
8
9
If applicable, remove the thumb screw on the support bracket and lift it up  
and out of the system.  
Remove the power supplies from the system. See "Removing a Power  
Supply" on page 102.  
Remove the expansion cards. See "Removing an Expansion Card" on  
page 115.  
Remove the expansion card riser. See "iDRAC6 Express Card (Optional)"  
on page 122.  
Disconnect power distribution cables from the system board (see "System  
Board" on page 152).  
Disconnect the fan cable.  
10 Remove the screws securing the power distribution board to the chassis.  
See Figure 3-31 and Figure 3-32.  
NOTE: The twelve–hard-drive systems have three screws securing the power  
distribution board to the chassis. The eight–hard-drive systems have four  
securing screws securing the power distribution board to the chassis.  
148  
Installing System Components  
   
11 Pull the blue tab, lift the power distribution board, and move it toward the  
front of the system to disengage from the tabs on the power supply bay.  
See Figure 3-31 and Figure 3-32.  
Figure 3-31. Removing and Installing the Power Distribution Board (Eight–Hard-Drive  
System)  
4
3
2
1
6
5
1
screws (4)  
2
4
6
power supply connector  
blue tab  
3
5
power-interposer board  
power-distribution board  
fan module cable connector  
Installing System Components  
149  
 
Figure 3-32. Removing and Installing the Power Distribution Board (Twelve–Hard-  
Drive System)  
3
4
2
1
6
5
1
3
5
screws (3)  
2
4
6
power supply connector  
blue tab  
power-interposer board  
power-distribution board  
fan module cable connector  
150  
Installing System Components  
 
Replacing the Power Distribution Board  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Unpack the new power distribution board assembly.  
Align the power distribution board with the tabs on the chassis and slide it  
in place until the blue tab snaps over the edge of the board. See  
Figure 3-32.  
3
4
Install the four screws that secure the power distribution board to the  
chassis. See Figure 3-31 and Figure 3-32.  
NOTE: The twelve–hard-drive systems have only three screws securing the  
power distribution board to the chassis.  
Connect the power distribution cables to the system board (see "System  
Board" on page 152) and fan cable to the power distribution board as  
shown in Figure 3-31 and Figure 3-32.  
5
6
7
8
9
If applicable, align the support bracket over the power distribution board  
and secure in place with the screw.  
If applicable, install the internal hard-drive bay. See "Installing an Internal  
Hard-Drive Bay" on page 93.  
Install the power supplies in the system. See "Installing a Power Supply" on  
page 103.  
Replace the expansion-card riser. See "Installing an Expansion-Card Riser"  
on page 118.  
Replace the expansion cards. See "Installing an Expansion Card" on  
page 113.  
10 Close the system. See "Closing the System" on page 85.  
11 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Installing System Components  
151  
 
System Board  
Removing the System Board  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption  
key, you may be prompted to create a recovery key during program or system  
setup. Be sure to create and safely store this recovery key. If you replace this  
system board, you must supply the recovery key when you restart your system or  
program before you can access the encrypted data on your hard drives.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
4
5
Remove the power supplies. See "Removing a Power Supply" on page 102  
or "System Memory" on page 104.  
Remove all expansion cards and, if applicable, the storage controller card.  
See "Removing an Expansion Card" on page 115 and "Removing the  
Storage Controller Card" on page 119.  
6
7
8
9
Remove the expansion-card riser. See "iDRAC6 Express Card (Optional)"  
on page 122.  
Remove the heat sinks, processors, and heat-sink blanks. See "Removing a  
Processor" on page 128.  
If installed, remove the iDRAC6 Enterprise card. See "Removing an  
iDRAC6 Enterprise Card" on page 126.  
If installed, remove the iDRAC6 Express card. See "Removing an iDRAC6  
Express Card" on page 123.  
10 Disconnect all cables from the system board.  
152  
Installing System Components  
     
11 Remove the nine screws securing the system board to the chassis and then  
slide the system board assembly toward the front end of the chassis.  
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
12 Grasp the system board assembly by the edges and lift the system board  
assembly away from the chassis. See Figure 3-33.  
Figure 3-33. Removing and Installing the System Board  
1
2
1
screws (9)  
2
system board assembly  
Installing System Components  
153  
 
Installing the System Board  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
2
Unpack the new system board.  
Remove the labels from the processor shield and affix them to the system  
identification panel on the front of the system. See Figure 1-1.  
3
Holding the system board by the edges, lower it into the chassis.  
CAUTION: Do not lift the system board assembly by grasping a memory module,  
processor, or other components.  
4
5
6
7
8
Slightly lift up the front of the system board and maneuver the system  
board to the bottom of the chassis until it lays completely flat.  
Push the system board toward the back of the chassis until the board is in  
place.  
Tighten the nine screws that secure the system board to the chassis.  
See Figure 3-33.  
Transfer the processors to the new system board. See "Removing a  
Processor" on page 128 and "Installing a Processor" on page 132.  
Remove the memory modules and transfer them to the same locations on  
the new board. See "Removing Memory Modules" on page 110 and  
"Installing Memory Modules" on page 108.  
9
Connect the cables to the system board. See Figure 6-1 for the locations of  
the connectors on the system board.  
10 Replace the expansion-card riser. See "Installing an Expansion-Card Riser"  
on page 118.  
11 Install all expansion cards. See "Installing an Expansion Card" on page 113.  
12 If applicable, reinstall the storage controller card. See "Installing the  
Storage Controller Card" on page 121.  
After connecting the SAS cables to the controller, ensure that you place  
the cables under the guide on the end of riser 1.  
154  
Installing System Components  
   
13 If applicable, install the iDRAC6 Enterprise card. See "Installing an  
iDRAC6 Enterprise Card" on page 124.  
14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6  
Express Card" on page 122.  
15 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
16 Close the system. See "Closing the System" on page 85.  
17 Reconnect the system to its electrical outlet and turn the system on,  
including any attached peripherals.  
Installing System Components  
155  
156  
Installing System Components  
4
Troubleshooting Your System  
Safety First—For You and Your System  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
Troubleshooting System Startup Failure  
If your system halts during startup prior to video imaging or LCD messaging,  
especially after installing an operating system or reconfiguring your system’s  
hardware, check for the following conditions.  
•
If you boot the system to the BIOS boot mode after installing an operating  
system from the UEFI Boot Manager, the system will hang. The reverse is  
also true. You must boot to the same boot mode in which you installed the  
operating system. See "Using the System Setup Program and  
UEFI Boot Manager" on page 57.  
•
Invalid memory configurations could cause the system to halt at startup  
without any video output. See "Expansion Cards and Expansion-Card  
Risers" on page 111.  
For all other startup issues, note the LCD panel messages and any system  
messages that appear onscreen. See "LCD Status Messages (Optional)" on  
page 27 and "System Messages" on page 40 for more information.  
Troubleshooting External Connections  
Ensure that all external cables are securely attached to the external  
connectors on your system before troubleshooting any external devices.  
See Figure 1-1 and Figure 1-5 for the front- and back-panel connectors  
on your system.  
Troubleshooting Your System  
157  
             
Troubleshooting the Video Subsystem  
1
2
3
Check the system and power connections to the monitor.  
Check the video interface cabling from the system to the monitor.  
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 177.  
If the tests run successfully, the problem is not related to video hardware.  
If the tests fail, see "Getting Help" on page 187.  
Troubleshooting a USB Device  
Use the following steps to troubleshoot a USB keyboard and/or mouse.  
For other USB devices, go to step 5.  
1
2
3
4
Disconnect the keyboard and mouse cables from the system briefly and  
reconnect them.  
Connect the keyboard/mouse to the USB port(s) on the opposite side of  
the system.  
If the problem is resolved, restart the system, enter the System Setup  
program, and check if the nonfunctioning USB ports are enabled.  
Replace the keyboard/mouse with another working keyboard/mouse.  
If the problem is resolved, replace the faulty keyboard/mouse.  
If the problem is not resolved, proceed to the next step to begin  
troubleshooting the other USB devices attached to the system.  
5
6
Power down all attached USB devices and disconnect them from the system.  
Restart the system and, if your keyboard is functioning, enter the system  
setup program. Verify that all USB ports are enabled. See "Integrated  
Devices Screen" on page 64.  
If your keyboard is not functioning, you can also use remote access. If the  
system is not accessible, see "System Board Jumpers" on page 181 for  
instructions on setting the NVRAM_CLR jumper inside your system and  
restoring the BIOS to the default settings.  
158  
Troubleshooting Your System  
           
7
8
Reconnect and power on each USB device one at a time.  
If a device causes the same problem, power down the device, replace the  
USB cable, and power up the device.  
If the problem persists, replace the device.  
If all troubleshooting fails, see "Getting Help" on page 187.  
Troubleshooting a Serial I/O Device  
1
Turn off the system and any peripheral devices connected to the  
serial port.  
2
Swap the serial interface cable with another working cable, and turn on the  
system and the serial device.  
If the problem is resolved, replace the interface cable.  
3
4
Turn off the system and the serial device, and swap the device with a  
comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device.  
If the problem persists, see "Getting Help" on page 187.  
Troubleshooting a NIC  
1
2
3
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 177.  
Restart the system and check for any system messages pertaining to the  
NIC controller.  
Check the appropriate indicator on the NIC connector. See "NIC Indicator  
Codes" on page 23.  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might  
be damaged or missing.  
Remove and reinstall the drivers if applicable. See the  
NIC's documentation.  
Troubleshooting Your System  
159  
       
•
•
Change the auto-negotiation setting, if possible.  
Use another connector on the switch or hub.  
If you are using a NIC card instead of an integrated NIC, see the  
documentation for the NIC card.  
4
5
6
Ensure that the appropriate drivers are installed and the protocols are  
bound. See the NIC's documentation.  
Enter the System Setup program and confirm that the NIC ports are  
enabled. See "Integrated Devices Screen" on page 64.  
Ensure that the NICs, hubs, and switches on the network are all set to the  
same data transmission speed. See the documentation for each network  
device.  
7
Ensure that all network cables are of the proper type and do not exceed the  
maximum length.  
If all troubleshooting fails, see "Getting Help" on page 187.  
Troubleshooting a Wet System  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Disassemble components from the system. See "Installing System  
Components" on page 79.  
•
•
•
Cooling shroud  
Hard drives  
SAS backplane  
160  
Troubleshooting Your System  
     
•
•
•
•
•
•
•
•
•
•
•
VFlash media cards  
USB memory keys  
NIC hardware key  
Expansion-card riser  
Integrated storage controller card  
iDRAC6 Express card  
iDRAC6 Enterprise card  
Power supplies  
Fans  
Processors and heat sinks  
Memory modules  
4
5
6
7
Let the system dry thoroughly for at least 24 hours.  
Reinstall the components you removed in step 3.  
Close the system. See "Closing the System" on page 85.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the system does not start properly, see "Getting Help" on page 187.  
8
9
If the system starts properly, shut down the system and reinstall all of the  
expansion cards that you removed. See "Installing an Expansion Card" on  
page 113.  
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 177.  
If the tests fail, see "Getting Help" on page 187.  
Troubleshooting Your System  
161  
Troubleshooting a Damaged System  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Ensure that the following components are properly installed:  
•
•
•
•
•
•
•
Expansion-card riser  
Power supplies  
Fans  
Processors and heat sinks  
Memory modules  
Hard-drive carriers  
Cooling shroud  
4
5
6
Ensure that all cables are properly connected.  
Close the system. See "Closing the System" on page 85.  
Run the system board tests in the system diagnostics. See "Running the  
System Diagnostics" on page 177.  
If the tests fail, see "Getting Help" on page 187  
.
Troubleshooting the System Battery  
NOTE: If the system is turned off for long periods of time (for weeks or months),  
the NVRAM may lose its system configuration information. This situation is  
caused by a defective battery.  
1
2
Re-enter the time and date through the System Setup program.  
See "System Setup Options" on page 59.  
Turn off the system and disconnect it from the electrical outlet for at  
least one hour.  
162  
Troubleshooting Your System  
         
3
4
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program,  
replace the battery. See "Replacing the System Battery" on page 133.  
If the problem is not resolved by replacing the battery, see "Getting Help"  
on page 187.  
NOTE: Some software may cause the system time to speed up or slow down.  
If the system seems to operate normally except for the time kept in the  
System Setup program, the problem may be caused by software rather than by  
a defective battery.  
Troubleshooting Power Supplies  
1
Identify the faulty power supply by the power supply's fault indicator.  
See "Power Indicator Codes" on page 24.  
CAUTION: At least one power supply must be installed for the system to operate.  
Operating the system with only one power supply installed for extended periods of  
time can cause the system to overheat.  
2
Reseat the power supply by removing and reinstalling it. See "Power  
Supplies" on page 102.  
NOTE: After installing a power supply, allow several seconds for the system  
to recognize the power supply and to determine if it is working properly.  
The power indicator turns green to signify that the power supply is  
functioning properly.  
If the problem persists, replace the faulty power supply.  
If all troubleshooting fails, see "Getting Help" on page 187.  
3
Troubleshooting System Cooling Problems  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
Troubleshooting Your System  
163  
         
Ensure that none of the following conditions exist:  
•
System cover, cooling shroud, drive blank, power supply blank, or front or  
back filler panel is removed.  
•
•
•
•
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan is removed or has failed. See "Troubleshooting a  
Fan" on page 164.  
•
The expansion card installation guidelines have not been followed.  
See "Expansion Card Installation Guidelines" on page 111.  
Troubleshooting a Fan  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Locate the faulty fan indicated by the LCD panel or the  
diagnostic software.  
2
3
4
5
Turn off the system and all attached peripherals.  
Open the system. See "Opening the System" on page 83.  
Reseat the fan's power cable.  
Restart the system.  
If the fan functions properly, close the system. See "Closing the System" on  
page 85.  
6
7
If the fan does not function, turn off the system and install a new fan.  
See "Installing a Cooling Fan" on page 101.  
Restart the system.  
If the problem is resolved, close the system. See "Closing the System" on  
page 85.  
If the replacement fan does not operate, see "Getting Help" on page 187  
.
164  
Troubleshooting Your System  
     
Troubleshooting System Memory  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
NOTE: Invalid memory configurations can cause your system to halt at startup  
without video output. See "General Memory Module Installation Guidelines" on  
page 105 and verify that your memory configuration complies with all  
applicable guidelines.  
1
If the system is operational, run the appropriate online diagnostic test.  
See "Using Online Diagnostics" on page 177.  
If diagnostics indicates a fault, follow the corrective actions provided  
by the diagnostic program.  
2
3
If the system is not operational, turn off the system and attached  
peripherals, and unplug the system from the power source. Wait at least  
10 seconds and then reconnect the system to power.  
Turn on the system and attached peripherals and note the messages  
on the screen.  
Go to step 14 if an error message appears indicating a fault with a  
specific memory module.  
4
Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen" on page 61. Make any changes to the  
memory settings, if needed.  
If the memory settings match the installed memory but a problem is still  
indicated, go to step 14.  
5
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System" on page 83.  
Remove the cooling shroud. See "Removing the Cooling Shroud" on  
page 86.  
8
Check the memory channels and ensure that they are populated correctly.  
See "General Memory Module Installation Guidelines" on page 105.  
Troubleshooting Your System  
165  
     
9
Reseat the memory modules in their sockets. See "Installing Memory  
Modules" on page 108.  
10 Replace the cooling shroud. See "Installing the Cooling Shroud" on  
page 87.  
11 Close the system. See "Closing the System" on page 85.  
12 Reconnect the system to its electrical outlet, and turn on the system  
and attached peripherals.  
13 Enter the System Setup program and check the system memory setting.  
See "Memory Settings Screen" on page 61.  
If the problem is not resolved, proceed with the next step.  
14 Turn off the system and attached peripherals, and disconnect the system  
from the power source.  
15 Open the system. See "Opening the System" on page 83.  
16 If a diagnostic test or error message indicates a specific memory module  
as faulty, swap or replace the module.  
17 To troubleshoot an unspecified faulty memory module, replace the  
memory module in the first DIMM socket with a module of the same type  
and capacity. See "Installing Memory Modules" on page 108.  
18 Close the system. See "Closing the System" on page 85.  
19 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
20 As the system boots, observe any error message that appears and the  
diagnostic indicators on the front of the system.  
21 If the memory problem is still indicated, repeat step 14 through step 20 for  
each memory module installed.  
If the problem persists after all memory modules have been checked,  
see "Getting Help" on page 187  
.
166  
Troubleshooting Your System  
   
Troubleshooting an Internal USB Key  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
Enter the System Setup program and ensure that the USB key port is  
enabled. See "Integrated Devices Screen" on page 64.  
2
3
4
Turn off the system and attached peripherals.  
Open the system. See "Opening the System" on page 83.  
Locate the USB key and reseat it. See "Internal USB Memory Key" on  
page 127.  
5
6
Close the system. See "Closing the System" on page 85.  
Turn on the system and attached peripherals and check if the USB key  
is functioning.  
7
8
9
If the problem is not resolved, repeat step 2 and step 3.  
Insert a different USB key that you know works properly.  
Close the system. See "Closing the System" on page 85.  
10 Turn on the system and attached peripherals and check if the USB key  
is functioning.  
11 Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 187.  
Troubleshooting Your System  
167  
         
Troubleshooting an Optical Drive  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
1
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
2
3
Try using a different CD or DVD.  
Enter the System Setup program and ensure that the integrated SATA  
controller and the drive's SATA port are enabled. See "Entering the System  
Setup Program" on page 58.  
4
5
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 177.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
6
7
Open the system. See "Opening the System" on page 83.  
Ensure that the interface cable is securely connected to the optical drive  
and to the system board.  
8
9
Ensure that a power cable is properly connected to the drive.  
Close the system. See "Closing the System" on page 85.  
10 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
If the problem is not resolved, see "Getting Help" on page 187  
.
168  
Troubleshooting Your System  
     
Troubleshooting a Hard Drive  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
CAUTION: This troubleshooting procedure can destroy data stored on the  
hard drive. Before you proceed, back up all files on the hard drive.  
1
Run the appropriate online diagnostics test. See "Using Online  
Diagnostics" on page 177.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
2
3
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
If your system has a RAID controller and your hard drives are configured in  
a RAID array, perform the following steps:  
a
Restart the system and enter the host adapter configuration utility  
program by pressing <Ctrl><R> for a PERC controller or  
<Ctrl><C> for a SAS controller.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
d
Ensure that the hard drive(s) have been configured correctly for the  
RAID array.  
Take the hard drive offline and reseat the drive. See "Removing a Hard  
Drive" on page 88  
Exit the configuration utility and allow the system to boot to the  
operating system.  
4
Ensure that the required device drivers for your controller card are installed  
and are configured correctly. See the operating system documentation for  
more information.  
Troubleshooting Your System  
169  
     
5
6
Restart the system, enter the System Setup program, and verify that the  
controller is enabled and the drives appear in the System Setup program.  
See "Entering the System Setup Program" on page 58.  
If the problem persists, see "Getting Help" on page 187  
.
Replace the front bezel. See "Installing the Front Bezel" on page 83.  
Troubleshooting an Internal Hard Drive  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
CAUTION: This troubleshooting procedure can destroy data stored on the  
hard drive. Before you proceed, back up all files on the hard drive.  
1
2
Run the appropriate online diagnostics test. See "Using Online  
Diagnostics" on page 177.  
Depending on the results of the diagnostics test, proceed as needed  
through the following steps.  
If your system has a RAID controller and your hard drives are configured in  
a RAID array, perform the following steps:  
a
Restart the system and enter the host adapter configuration utility  
program by pressing <Ctrl><R> for a PERC controller or  
<Ctrl><C> for a SAS controller.  
See the documentation supplied with the host adapter for information  
about the configuration utility.  
b
c
d
Ensure that the hard drive(s) have been configured correctly for the  
RAID array.  
Take the hard drive offline and reseat the drive. See "Removing an  
Internal Hard-Drive Bay" on page 91.  
Exit the configuration utility and allow the system to boot to the  
operating system.  
170  
Troubleshooting Your System  
     
3
4
Ensure that the required device drivers for your controller card are installed  
and are configured correctly. See the operating system documentation for  
more information.  
Restart the system, enter the System Setup program, and verify that the  
controller is enabled and the drives appear in the System Setup program.  
See "Entering the System Setup Program" on page 58.  
If the problem persists, see "Getting Help" on page 187  
.
Troubleshooting a Storage Controller  
NOTE: When troubleshooting a SAS or SAS RAID controller, also see the  
documentation for your operating system and the controller.  
1
2
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 177.  
Enter the System Setup program and ensure that the SAS or PERC  
controller is enabled. See "Entering the System Setup Program" on  
page 58.  
3
4
Restart the system and press the applicable key sequence to enter the  
configuration utility program.  
•
•
<Ctrl><C> for a SAS controller  
<Ctrl><R> for a PERC controller  
See the controller's documentation for information about configuration  
settings.  
Check the configuration settings, make any necessary corrections,  
and restart the system.  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
5
6
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
Turn off the system and attached peripherals, and disconnect the system  
from its electrical outlet.  
Troubleshooting Your System  
171  
   
7
8
Open the system. See "Opening the System" on page 83.  
Ensure that the controller card is firmly seated into the system board  
connector. See "Installing an Expansion Card" on page 113.  
9
If you have a battery-cached PERC controller, ensure that the RAID  
battery is properly connected and, if applicable, the memory module on  
the PERC card is properly seated.  
10 Verify that the cable connections between the SAS backplane(s) and the  
integrated storage controller are correct. See "Installing the Storage  
Controller Card" on page 121 and Figure 3-19.  
Ensure that the cables are firmly connected to the storage controller and  
the SAS backplane board.  
11 Close the system. See "Closing the System" on page 85.  
12 Reconnect the system to its electrical outlet, and turn on the system and  
attached peripherals.  
If the problem persists, see "Getting Help" on page 187  
.
13 If applicable, replace the front bezel. See "Installing the Front Bezel" on  
page 83.  
Troubleshooting Expansion Cards  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is not  
covered by your warranty. Read and follow the safety instructions that came  
with the product.  
NOTE: When troubleshooting an expansion card, see the documentation for your  
operating system and the expansion card.  
1
2
3
Run the appropriate online diagnostic test. See "Using Online Diagnostics"  
on page 177.  
If applicable, remove the front bezel. See "Removing the Front Bezel" on  
page 82.  
Turn off the system and attached peripherals, and disconnect the system  
from the electrical outlet.  
172  
Troubleshooting Your System  
     
4
5
Open the system. See "Opening the System" on page 83.  
Ensure that each expansion card is firmly seated in its connector.  
See "Installing an Expansion Card" on page 113.  
6
Ensure that each expansion-card riser is firmly seated in its connector.  
See "Installing an Expansion-Card Riser" on page 118.  
7
8
Close the system. See "Closing the System" on page 85.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
9
If problem is not resolved, turn off the system and attached peripherals,  
and disconnect the system from the electrical outlet.  
10 Open the system. See "Opening the System" on page 83.  
11 Remove all expansion cards installed in the system. See "Removing an  
Expansion Card" on page 115.  
12 Close the system. See "Closing the System" on page 85.  
13 Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
14 Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 177.  
If the tests fail, see "Getting Help" on page 187.  
15 For each expansion card you removed in step 11, perform the  
following steps:  
a
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
b
c
d
e
Open the system. See "Opening the System" on page 83.  
Reinstall one of the expansion cards.  
Close the system. See "Closing the System" on page 85.  
Run the appropriate diagnostic test.  
If the tests fail, see "Getting Help" on page 187.  
Troubleshooting Your System  
173  
 
Troubleshooting Processors  
CAUTION: Many repairs may only be done by a certified service technician.  
You should only perform troubleshooting and simple repairs as authorized in  
your product documentation, or as directed by the online or telephone service  
and support team. Damage due to servicing that is not authorized by Dell is  
not covered by your warranty. Read and follow the safety instructions that  
came with the product.  
1
2
Run the appropriate online diagnostics test. See "Using Online  
Diagnostics" on page 177.  
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
3
4
Open the system. See "Opening the System" on page 83.  
Ensure that each processor and heat sink are properly installed.  
See "Installing a Processor" on page 132.  
5
6
Close the system. See "Closing the System" on page 85.  
Reconnect the system to the electrical outlet, and turn on the system and  
attached peripherals.  
7
8
9
Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 177.  
Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
Open the system. See "Opening the System" on page 83.  
10 Remove processor 2. See "Removing a Processor" on page 128.  
11 Close the system. See "Closing the System" on page 85.  
12 Reconnect the system to the electrical outlet, and turn on the system  
and attached peripherals.  
13 Run the appropriate online diagnostic test. See "Running the System  
Diagnostics" on page 177.  
If the test fails, the processor is faulty. See "Getting Help" on page 187.  
14 Turn off the system and attached peripherals, and disconnect the  
system from the electrical outlet.  
15 Open the system. See "Opening the System" on page 83.  
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Troubleshooting Your System  
         
16 Replace processor 1 with processor 2. See "Installing a Processor" on  
page 132.  
17 Repeat step 11 through step 13.  
If you have tested both the processors and the problem persists, the system  
board is faulty. See "Getting Help" on page 187.  
Troubleshooting Your System  
175  
176  
Troubleshooting Your System  
5
Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before  
calling for technical assistance. The purpose of the diagnostics is to test  
your system's hardware without requiring additional equipment or risking  
data loss. If you are unable to fix the problem yourself, service and support  
personnel can use diagnostics test results to help you solve the problem.  
Using Online Diagnostics  
To assess a system problem, first use the Online Diagnostics. Dell Online  
Diagnostics is a suite of diagnostic programs, or test modules, that include  
diagnostic tests on chassis and storage components such as hard drives,  
physical memory, communications and printer ports, NICs, CMOS,  
and more. If you are unable to identify the problem using the  
Online Diagnostics, then use the embedded system diagnostics.  
The files required to run Online Diagnostics for systems running supported  
Microsoft Windows and Linux operating systems are available  
at support.dell.com and on the DVDs that came with your system.  
For information about using diagnostics, see the Dell Online  
Diagnostics User's Guide.  
The embedded system diagnostics can be launched using Lifecycle  
Controller. For more information about using the controller, see Lifecycle  
Controller documentation at support.dell.com/manuals.  
Embedded System Diagnostics Features  
The embedded system diagnostics provides a series of menus and options for  
particular device groups or devices. The system diagnostics menus and  
options allow you to:  
•
•
•
•
Run tests individually or collectively  
Control the sequence of tests  
Repeat tests  
Display, print, or save test results  
Running the System Diagnostics  
177  
         
•
Temporarily suspend testing if an error is detected or terminate testing  
when a user-defined error limit is reached  
•
•
•
View help messages that briefly describe each test and its parameters  
View status messages that inform you if tests are completed successfully  
View error messages that inform you of problems encountered  
during testing  
When to Use the Embedded System Diagnostics  
If a major component or device in the system does not operate properly,  
component failure may be indicated. As long as the processor and the  
system's input/output devices are functioning, you can use the system  
diagnostics to help identify the problem.  
Running the Embedded System Diagnostics  
You can run the embedded system diagnostics program from the USC main  
screen.  
CAUTION: Use the system diagnostics to test only your system. Using this  
program with other systems may cause invalid results or error messages.  
1
2
As the system boots, press <F10> to start the controller.  
Click Diagnostics in the left pane and click Launch Diagnostics in  
the right pane.  
The Diagnostics menu allows you to run all or specific diagnostics tests  
or to exit.  
178  
Running the System Diagnostics  
       
Embedded System Diagnostics Testing Options  
Click the testing option in the Main Menu window.  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs  
device tests that do not require user interaction.  
Extended Test  
Performs a more thorough check of the system.  
This test can take an hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize  
window allows you to select the device(s) to be tested, select specific options  
for testing, and view the test results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested.  
Click the (+) next to a device or module to view its components. Click (+)  
on any component to view the tests that are available. Clicking a device,  
rather than its components, selects all of the components of the  
device for testing.  
NOTE: After you select all the devices and components that you want to test,  
highlight All Devices and then click Run Tests.  
Selecting Diagnostics Options  
From the Diagnostics Options area, select the test(s) you want to run  
on a device:  
•
Non-Interactive Tests Only—Runs only tests that require no  
user intervention.  
•
•
Quick Tests Only—Runs only the quick tests on the device.  
Show Ending Timestamp—Time stamps the test log.  
Running the System Diagnostics  
179  
           
•
•
Test Iterations—Selects the number of times the test is run.  
Log output file pathname—Enables you to specify the diskette drive or  
USB memory key where the test log file is saved. You cannot save the file to  
a hard drive.  
Viewing Information and Results  
The following tabs in the Customize window provide information about the  
test and the test results:  
•
•
•
Results—Displays the test that ran and the result.  
Errors—Displays any errors that occurred during the test.  
Help—Displays information about the currently selected device,  
component, or test.  
•
•
Configuration—Displays basic configuration information about the  
currently selected device.  
Parameters—Displays parameters that you can set for the test.  
180  
Running the System Diagnostics  
 
6
Jumpers and Connectors  
This section provides specific information about the system jumpers. It also  
provides some basic information on jumpers and switches and describes the  
connectors on the various boards in the system.  
System Board Jumpers  
Figure 6-1 shows the location of the configuration jumpers on the system  
board. Table 6-1 lists the jumper settings.  
Table 6-1. System Board Jumper Settings  
Jumper  
Setting  
Description  
(default)  
(default)  
PWRD_EN  
The password feature is enabled  
(pins 2-4)  
The password feature is disabled,  
and iDRAC6 local access is unlocked at  
the next AC power cycle (pins 4-6)  
NVRAM_CLR  
The configuration settings are retained  
at system boot (pins 3-5)  
The configuration settings are cleared  
at the next system boot (pins 1-3)  
Jumpers and Connectors  
181  
           
System Board Connectors  
See Figure 6-1 and Table 6-2 for the location and description of the system  
board connectors.  
Figure 6-1. System Board Connectors  
1
2
21  
3
20  
19  
18  
4
17  
16  
5
15  
14  
13  
9
10  
8
6
12  
11  
7
182  
Jumpers and Connectors  
       
Table 6-2. System Board Connectors  
Item  
Connector  
Description  
1
2
3
CPU2  
Processor 2  
iDRAC6 Enterprise iDRAC6 Enterprise card connector  
PSWD_EN  
NVRM_CLR  
B4  
Password enable jumper  
NVRAM clear jumper  
4
Memory module slot B4  
B2  
Memory module slot B2 (White release lever)  
Memory module slot B3  
B3  
B1  
Memory module slot B1 (White release lever)  
Processor 1  
5
6
7
8
CPU1  
FAN1  
Cooling fan 1 connector  
FAN2  
Cooling fan 2 connector  
A1  
Memory module slot A1 (White release lever)  
Memory module slot A3  
A3  
A2  
Memory module slot A2 (White release lever)  
Memory module slot A4  
A4  
9
FAN3  
Cooling fan 3 connector  
10  
11  
12  
13  
14  
15  
16  
17  
BATTERY  
FAN4  
System battery  
Cooling fan 4 connector  
12V  
8-pin power connector  
FP_CONN  
BP_CONN  
PWR_CONN  
PDB_ I2C  
FP_USB_CONN  
Control panel connector  
Backplane power connector  
24-pin power connector  
Power distribution board connector  
Backplane USB connector  
Jumpers and Connectors  
183  
 
Table 6-2. System Board Connectors (continued)  
Item  
Connector  
SATA_A  
SATA_B  
Description  
18  
SATA connector A  
SATA connector B  
SATA_C  
SATA_D  
SATA_E  
RISER  
SATA connector C  
SATA connector D  
SATA connector E  
19  
20  
21  
Expansion-card riser connector  
Expansion-card riser connector  
iDRAC6 Express card connector  
RISER  
iDRAC6 Express  
Disabling a Forgotten Password  
The system's software security features include a system password and a setup  
password, which are discussed in detail in "Using the System Setup Program  
and UEFI Boot Manager" on page 57. The password jumper enables these  
password features or disables them and clears any password(s) currently in  
use.  
CAUTION: Many repairs may only be done by a certified service technician. You  
should only perform troubleshooting and simple repairs as authorized in your  
product documentation, or as directed by the online or telephone service and  
support team. Damage due to servicing that is not authorized by Dell is not covered  
by your warranty. Read and follow the safety instructions that came with the  
product.  
1
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
2
3
Open the system. See "Opening the System" on page 83.  
Move the password jumper to the "disabled" position to clear the password.  
See Table 6-1.  
See Figure 6-1 to locate the password jumper on the system board.  
Close the system. See "Closing the System" on page 85.  
4
184  
Jumpers and Connectors  
     
5
Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
The existing passwords are not disabled (erased) until the system boots  
with the password jumper plug in the "disabled" position. However, before  
you assign a new system and/or setup password, you must return the  
jumper plug to the enabled position.  
NOTE: If you assign a new system and/or setup password with the jumper  
plug still in the "disabled" position, the system disables the new password(s)  
the next time it boots.  
6
Turn off the system, including any attached peripherals, and disconnect  
the system from the electrical outlet.  
7
8
Open the system. See "Opening the System" on page 83.  
Move the password jumper back to the enabled position to restore the  
password function. See Table 6-1.  
9
Close the system. See "Closing the System" on page 85.  
10 Reconnect your system and peripherals to their electrical outlets, and turn  
on the system.  
11 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "System  
and Setup Password Features" on page 72.  
Jumpers and Connectors  
185  
186  
Jumpers and Connectors  
7
Getting Help  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact  
information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options.  
Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or  
customer service issues:  
1
2
Visit support.dell.com.  
Verify your country or region in the Choose A Country/Region drop-down  
menu at the bottom of the page.  
3
4
5
Click Contact Us on the left side of the page.  
Select the appropriate service or support link based on your need.  
Choose the method of contacting Dell that is convenient for you.  
Getting Help  
187  
         
188  
Getting Help  
Index  
control panel assembly  
features, 12  
installing, 138, 142  
LCD panel features, 16  
removing, 136, 140  
B
Back-Panel Features and  
Indicators, 20  
batteries  
troubleshooting, 160  
cooling fan  
replacing, 101  
battery  
troubleshooting the RAID card  
battery, 169  
cooling fans  
troubleshooting, 162  
battery (system)  
replacing, 132  
cooling shroud  
installing, 87  
removing, 86  
bezel, 82  
blank  
hard drive, 87  
power supply, 104  
cover  
closing, 85  
opening, 83  
BMC  
configuring, 77  
D
damaged systems  
troubleshooting, 160  
C
cabling  
optical drive, 95  
Dell  
contacting, 185  
CD drive  
troubleshooting, 166  
Dell PowerEdge Diagnostics  
using, 175  
connectors  
system board, 180  
USB, 12  
diagnostics  
advanced testing options, 177  
testing options, 177  
using Dell PowerEdge  
Diagnostics, 175  
video, 12  
contacting Dell, 185  
Index  
189  
 
when to use, 176  
DIMMs  
See memory modules (DIMMs).  
H
hard drive  
troubleshooting, 167-168  
drive blank  
installing, 88  
removing, 87  
hard drives (hot-swappable)  
installing, 89  
heat sink, 129  
E
I
Embedded System  
Management, 76  
iDRAC6 Configuration  
Utility, 78  
error messages, 58  
iDRAC6 Enterprise Card  
(Optional), 123  
expansion card  
troubleshooting, 170  
iDRAC6 Express Card  
(Optional), 121  
expansion cards  
installing, 113  
removing, 115  
indicators  
front-panel, 12  
NIC, 23  
SAS controller, 116  
expansion slots, 111  
power, 12, 24  
installing  
control panel assembly, 138, 142  
cooling shroud, 87  
F
expansion card, 113  
hard drive (hot-swappable), 89  
hard drive blank, 88  
memory modules, 108  
power supply blank, 104  
processor, 131  
front-panel features, 12  
G
guidelines  
connecting external devices, 23  
expansion card installation, 111  
memory installation, 105  
SAS backplane board, 146  
SAS controller, 118  
190  
Index  
warning, 55  
J
jumpers (system board), 179  
N
NIC  
indicators, 23  
NICs  
troubleshooting, 157  
K
keyboards  
troubleshooting, 156  
L
O
LCD panel  
features, 16  
menus, 17  
Optimizer memory mode, 106  
Lifecyle Controller, 76  
P
password  
setup, 75  
system, 72  
M
memory  
troubleshooting, 163  
passwords  
disabling, 182  
memory key connector  
(USB), 126  
phone numbers, 185  
POST  
memory mode  
Optimizer, 106  
accessing system features, 11  
power indicators, 12, 24  
memory modules (DIMMs)  
configuring, 105  
installing, 108  
removing, 110  
UDIMM configurations, 112  
power supplies  
indicators, 24  
removing, 102  
replacing, 103  
messages  
power supply blank, 104  
error messages, 58  
status LCD, 27  
system, 40  
processor  
installing, 131  
removing, 127  
Index  
191  
See processor.  
upgrades, 127  
installing, 118  
removing, 116  
processors  
troubleshooting, 172  
SAS controller daughter card  
troubleshooting, 169  
SAS hard drive. See hard drive.  
SAS RAID controller daughter  
card  
R
removing  
troubleshooting, 169  
bezel, 82  
SATA hard drive. See hard drive.  
control panel assembly, 136, 140  
cooling shroud, 86  
cover, 83  
SD card  
troubleshooting, 165  
securing your system, 67, 73  
setup password, 75  
expansion card, 115  
hard drive blank, 87  
memory modules, 110  
power supply, 102  
power supply blank, 104  
processor, 127  
SAS backplane board, 142  
SAS controller, 116  
system board, 151  
slots  
See expansion slots.  
startup  
accessing system features, 11  
support  
contacting Dell, 185  
replacing  
system  
cooling fan, 101  
power supply, 103  
system battery, 132  
closing, 85  
opening, 83  
system board  
connectors, 180  
installing, 153  
jumpers, 179  
removing, 151  
S
safety, 155  
system cooling  
troubleshooting, 161  
SAS backplane board  
installing, 146  
removing, 142  
system features  
accessing, 11  
SAS controller card  
192  
Index  
system messages, 40  
system password, 72  
memory, 163  
NIC, 157  
processors, 172  
SAS RAID controller daughter  
card, 169  
SD card, 165  
system cooling, 161  
video, 156  
system setup program  
boot settings, 63  
embedded server management  
options, 66  
integrated devices options, 64  
keystroke to enter, 58  
memory settings, 61  
PCI IRQ assignments, 65  
power management options, 67  
processor settings, 61  
SATA settings, 62  
wet system, 158  
U
UEFI Boot Manager  
entering, 70  
main screen, 71  
serial communications  
options, 65  
system security options, 67  
System Utilities screen, 72  
UEFI Boot Settings screen, 71  
system setup screens  
main, 59  
upgrades  
processor, 127  
USB  
T
front-panel connectors, 12  
internal connector for memory  
key, 126  
telephone numbers, 185  
TPM security, 67  
USB key  
troubleshooting, 165  
troubleshooting  
battery, 160  
CD drive, 166  
cooling fans, 162  
V
damaged system, 160  
expansion card, 170  
external connections, 155  
hard drive, 167-168  
internal hard drive, 168  
internal USB key, 165  
keyboard, 156  
video  
front-panel connectors, 12  
troubleshooting, 156  
Index  
193  
W
warning messages, 55  
warranty, 56  
wet system  
troubleshooting, 158  
194  
Index  

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