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Dell™ PowerEdge™ 1950 Systems
Hardware Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
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Accessing System Features During Startup .
10
Front-Panel Features and Indicators.
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11
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Power Indicator Codes
NIC Indicator Codes
LCD Status Messages .
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15
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System Messages .
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25
30
Diagnostics Messages.
Using the System Setup Program
System Setup Options.
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32
Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CPU Information Screen .
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35
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38
Integrated Devices Screen .
System Security Screen
Exit Screen. .
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Contents
3
System and Setup Password Features .
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38
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Using the System Password .
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Using the Setup Password .
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Disabling a Forgotten Password.
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41
Baseboard Management Controller Configuration
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42
BMC Setup Module Options.
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Inside the System .
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44
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Removing and Replacing the Front Bezel .
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50
50
Removing the Plastic Fan Guide .
Replacing the Plastic Fan Guide .
SAS Controller Daughter Card .
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56
56
Removing a SAS Controller Daughter Card .
Installing a SAS Controller Daughter Card or SAS RAID
Controller Daughter Card
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56
60
RAID Battery .
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4
Contents
Expansion Cards
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61
Configuring the Boot Device .
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63
System Memory.
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63
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General Memory Module Installation Guidelines
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Memory Sparing Support
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Memory Mirroring Support
Installing Memory Modules .
Removing Memory Modules.
Activating the Integrated NIC TOE .
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67
Processors.
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67
70
Removing the Processor .
Installing a Processor
RAC Card.
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71
72
Installing a RAC Card .
Removing the RAC Card and Cables
Optical Drive .
Replacing a Hard-Drive Carrier .
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78
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Removing a Hard Drive From a Hard-Drive Carrier .
Installing a SAS Hard Drive Into a SATAu Drive Carrier
Installing a SATA Hard Drive Into a SATA Drive Carrier
Installing a SATA Hard Drive and Interposer Card Into a
SATAu Hard-Drive Carrier.
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80
Contents
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82
83
Removing an Expansion-Card Riser .
Installing an Expansion-Card Riser
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83
85
Removing the Backplane Board .
Installing the Backplane Board.
Sideplane Board.
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85
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86
Removing the Sideplane Board
Installing the Sideplane Board .
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System Battery .
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86
86
Replacing the System Battery .
Control Panel Assembly
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88
89
Removing the Control Panel .
Installing the Control Panel
System Board .
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90
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Installing the System Board .
Safety First—For You and Your System.
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93
Start-Up Routine
Checking the Equipment
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94
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Troubleshooting the Keyboard .
Troubleshooting the Mouse
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Troubleshooting Basic I/O Functions .
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Troubleshooting a USB Device
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Troubleshooting a NIC .
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98
98
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Troubleshooting a Wet System
Troubleshooting a Damaged System
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Contents
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104
107
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Troubleshooting a Hard Drive.
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Troubleshooting Expansion Cards.
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Troubleshooting the Microprocessors .
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112
112
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Running the System Diagnostics
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System Diagnostics Testing Options
Using the Custom Test Options .
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112
112
113
Selecting Devices for Testing
Viewing Information and Results
System Board Connectors. .
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118
120
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123
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SAS/SATA Backplane Board Connectors .
Expansion-Card Riser-Board Components and PCI Buses
SAS Sideplane Board Connectors. .
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Contents
7
7 Getting Help
Technical Assistance
Online Services
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125
126
AutoTech Service
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127
127
128
130
Product Information.
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Before You Call .
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Glossary
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147
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Index
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8
Contents
1
About Your System
This section describes the physical, firmware, and software interface features that provide and ensure
the essential functioning of your system. The physical connectors on your system’s front and back
panels provide convenient connectivity and system expansion capability. The system firmware,
applications, and operating systems monitor the system and component status and alert you when a
problem arises. System conditions can be reported by any of the following:
•
•
•
•
•
•
Front or back panel indicators
LCD status messages
System messages
Warning messages
Diagnostics messages
Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve any
problems indicated by a message. The system indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and regulatory information.
Warranty information may be included within this document or as a separate document.
•
•
•
•
•
•
•
The Rack Installation Guide or Rack Installation Instructions included with your rack solution
describes how to install your system into a rack.
The Getting Started Guide provides an overview of system features, setting up your system, and
technical specifications.
CDs included with your system provide documentation and tools for configuring and managing your
system.
Systems management software documentation describes the features, requirements, installation, and
basic operation of the software.
Operating system documentation describes how to install (if necessary), configure, and use the
operating system software.
Documentation for any components you purchased separately provides information to configure and
install these options.
Updates are sometimes included with the system to describe changes to the system, software, and/or
documentation.
About Your System
9
NOTE: Always check for updates on support.dell.com and read the updates first because they often
supersede information in other documents.
•
Release notes or readme files may be included to provide last-minute updates to the system or
documentation or advanced technical reference material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access system features. If your
operating system begins to load before you enter the keystroke, allow the system to finish booting, and then
restart your system and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke
<F2>
Description
Enters the System Setup program. See "Using the System Setup Program" on page 31.
Enters the System Diagnostics program. See "Running the System Diagnostics" on page 112.
<F10>
<Ctrl+E>
Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to the
<Ctrl+C>
<Ctrl+R>
Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information.
Enters the RAID configuration utility, which allows you to configure an optional RAID card. For more
information, see the documentation for your RAID card.
<Ctrl+S>
<Ctrl+D>
Option is displayed only if you have PXE support enabled through the System Setup Program (see
"Integrated Devices Screen" on page 36). This keystroke allows you to configure NIC settings for PXE
boot. For more information, see the documentation for your integrated NIC.
If you have the optional Dell Remote Access Controller (DRAC) installed, this keystroke allows
access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on
setup and use of DRAC.
10
About Your System
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the
system's front panel.
Figure 1-1. Front-Panel Features and Indicators
1
2
3
4
5
6
8
7
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors
Ite
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Indicator, Button, or Connector
Power-on indicator, power button
Icon
Description
1
The power button controls the DC power supply output to
the system.
NOTE: If you turn off the system using the power button
and the system is running an ACPI-compliant operating
system, the system performs a graceful shutdown before
the power is turned off. If the system is not running an
ACPI-compliant operating system, the power is turned off
immediately after the power button is pressed.
2
3
NMI button
Used to troubleshoot software and device driver errors
when using certain operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
System identification button
The identification buttons on the front and back panels can
be used to locate a particular system within a rack. When
one of these buttons is pushed, the blue system status
indicator on the front and back blinks until one of the
buttons is pushed again.
About Your System
11
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)
Ite
m
Indicator, Button, or Connector
LCD display
Icon
Description
4
Provides system ID, status information, and system error
messages.
The LCD display lights during normal system operation.
Both the systems management software and the
identification buttons located on the front and back of the
system can cause the LCD to flash blue to identify a
particular system.
The LCD display lights amber when the system needs
attention due to a problem with power supplies, fans,
system temperature, or hard drives.
NOTE: If the system is connected to AC power and an
error has been detected, the LCD display lights amber
regardless of whether the system has been powered on.
5
6
USB connectors (2)
Video connector
Connects USB 2.0-compliant devices to the system.
Connects a monitor to the system.
7
8
Hard drives (optional)
Optical drive (optional)
Four 2.5" drives or two 3.5" drives (shown in figure).
One optional slimline optical drive
NOTE: DVD devices are data only.
Hard-Drive Indicator Codes
If your hard drives are configured with the optional SAS RAID daughter card, two indicators on each of the
hard-drive carriers provide information on the status of the hard drives. See Figure 1-2 and Table 1-3. The
SAS backplane firmware controls the drive power-on/fault indicator.
12
About Your System
Figure 1-2. Hard-Drive Indicators
1
2
1
drive-status indicator (green
and amber)
2
green drive-activity indicator
Table 1-3 lists the drive indicator patterns. Different patterns are displayed as drive events occur in the
system. For example, if a hard-drive fails, the "drive failed" pattern appears. After the drive is selected for
removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion
or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern
appears, followed by the "drive online" pattern.
NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.
About Your System
13
Table 1-3. Hard-Drive Indicator Patterns for RAID
Condition
Drive-Status Indicator Pattern
Identify drive/preparing for removal
Drive ready for insertion or removal
Drive predicted failure
Drive failed
Blinks green two times per second.
Off
Blinks green, amber, and off.
Blinks amber four times per second.
Blinks green slowly.
Drive rebuilding
Drive online
Steady green.
Rebuild aborted
Blinks green three seconds, amber three seconds, and off six seconds.
Back-Panel Features and Indicators
Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.
Figure 1-3. Back-Panel Features and Indicators
1
2
3
6
4
5
7
8
9
10
12
11
13
1
remote access controller
(optional)
2
serial connector
NIC1 connector
3
video connector
4
7
USB connectors (2)
power supply 1
5
8
6
9
NIC2 connector
power supply 2 (optional)
system status indicator
1
0
system identification button
11 system status indicator
connector
12 left PCI expansion slot (slot 2)
1
3
center PCI expansion slot
(slot 1)
14
About Your System
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
•
Most devices must be connected to a specific connector and device drivers must be installed before the
device operates properly. (Device drivers are normally included with your operating system software or
with the device itself.) See the documentation that accompanied the device for specific installation and
•
Always attach external devices while your system is turned off. Next, turn on any external devices before
turning on the system (unless the documentation for the device specifies otherwise).
For information about individual connectors, see "Jumpers and Connectors" on page 115. For information about
enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on
page 31.
Power Indicator Codes
The power button on the front panel controls the power input to the system's power supplies. The power
indicator can provide information on power status (see Figure 1-1). Table 1-4 lists the power button indicator
codes.
Table 1-4. Power Button Indicators
Indicator
On
Indicates that power is supplied to the system and the system is operational.
Indicates that no power is supplied to the system.
Off
The indicators on the power supplies show whether power is present or whether a power fault has occurred
(see Figure 1-4).
Table 1-5. Power Supply Indicators
Indicator
Function
Power supply status Green indicates that the power supply is operational.
Power supply fault
AC line status
Amber indicates a problem with the power supply.
Green indicates that a valid AC source is connected to the power supply.
About Your System
15
Figure 1-4. Power Supply Indicators
1
2
3
1
power supply status indicator
2
power supply fault indicator
3
AC line status indicator
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on network activity and link status.
See Figure 1-5. Table 1-6 lists the NIC indicator codes.
Figure 1-5. NIC Indicators
1
2
1
link indicator
2
activity indicator
Table 1-6. NIC Indicator Codes
Indicator
Indicator Code
Link and activity indicators are off
Link indicator is green
The NIC is not connected to the network.
The NIC is connected to a valid link partner on the network.
Network data is being sent or received.
Activity indicator is amber blinking
16
About Your System
LCD Status Messages
The system's control panel LCD provides status messages to signify when the system is operating correctly
or when the system needs attention.
The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error
condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-7 lists
the LCD status messages that can occur and the probable cause for each message. The LCD messages refer
to events recorded in the System Event Log (SEL). For information on the SEL and configuring system
management settings, see the systems management software documentation.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code
appears on the LCD. Record the code, then see "Getting Help" on page 125.
Table 1-7. LCD Status Messages
Code
Text
Causes
Corrective Actions
N/A
SYSTEM NAME
A 62-character string that can be This message is for information
defined by the user in the System only.
Setup program.
The SYSTEM NAMEdisplays
under the following conditions:
in the System Setup program. See
"Using the System Setup Program"
on page 31.
• The system is powered on.
• The power is off and active
POST errors are displayed.
E1000
E1114
E1116
FAILSAFE, Call
Support
See "Getting Help" on page 125.
Temp Ambient
of acceptable range. Cooling Problems" on page 101.
Temp Memory
to prevent damage to the
components.
E12nn
xx PwrGd
Specified voltage regulator has
failed.
See "Getting Help" on page 125.
See "Troubleshooting the System
E1210
CMOS Batt
CMOS battery is missing, or the
voltage is out of acceptable range. Battery" on page 100.
About Your System
17
Table 1-7. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1211
ROMB Batt
RAID battery is either missing,
Reseat the RAID battery
thermal issues.
System Cooling Problems" on
page 101.
E1229
E1310
E1311
E1313
CPU # VCORE
Processor # VCORE voltage
regulator has failed.
See "Getting Help" on page 125.
RPM Fan ##
RPM of specified cooling fan is
See "Troubleshooting System
RPM of fan x in the # module is See "Troubleshooting System
out of acceptable operating range. Cooling Problems" on page 101.
The system is no longer fan- Check control panel LCD for
redundant. Another fan failure will additional scrolling messages. See
RPM Fan Mod #x
Fan Redundancy
put the system at risk of over-
heating.
E1410
E1414
CPU # IERR
Specified microprocessor is
reporting an internal error.
Update Tech Sheet" located on
support.dell.com for the most
current system information. If the
problem persists, see "Getting
Help" on page 125.
CPU # Thermtrip Specified microprocessor is out of See "Troubleshooting System
acceptable temperature range and Cooling Problems" on page 101. If
has halted operation.
the problem persists, ensure that
the microprocessor heat sinks are
properly installed. See
"Troubleshooting the
Microprocessors" on page 108.
NOTE: The LCD continues to
display this message until the
system’s power cord is
disconnected and reconnected to
the AC power source, or the SEL
is cleared using either Server
Assistant or the BMC
Management Utility. See the Dell
OpenManage Baseboard
Management Controller User’s
Guide for information about these
utilities.
18
About Your System
Table 1-7. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1418
CPU # Presence
Specified processor is missing or See "Troubleshooting the
bad, and the system is in an
unsupported configuration.
Microprocessors" on page 108.
E141C
CPU Mismatch
unsupported by Dell.
Ensure that your processors match
and conform to the type described
in the Microprocessor Technical
Specifications outlined in your
E141F
E1420
E1421
E1422
E1610
CPU Protocol
CPU Bus PERR
CPU Init
The system BIOS has reported a See "Getting Help" on page 125.
processor protocol error.
The system BIOS has reported a See "Getting Help" on page 125.
processor bus parity error.
The system BIOS has reported a See "Getting Help" on page 125.
processor initialization error.
machine check error.
PS # Missing
No power is available from the
See "Troubleshooting Power
specified power supply; specified Supplies" on page 100.
power supply is improperly
installed or faulty.
E1614
E1618
E161C
PS # Status
No power is available from the
specified power supply; specified Supplies" on page 100.
power supply is improperly
See "Troubleshooting Power
installed or faulty.
PS # Predictive Power supply voltage is out of
See "Troubleshooting Power
supply is improperly installed or
faulty.
PS # Input Lost Power source for specified power Check the AC power source for the
supply is unavailable, or out of
acceptable range.
specified power supply. If the
on page 100.
E1620
PS # Input Range Power source for specified power Check the AC power source for the
supply is unavailable, or out of
acceptable range.
specified power supply. If the
problem persists, see
"Troubleshooting Power Supplies"
on page 100.
About Your System
19
Table 1-7. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1624
PS Redundancy
The power supply subsystem is no See "Troubleshooting Power
fails, the system will go down.
E1710
E1711
I/O Channel Chk The system BIOS has reported an See "Getting Help" on page 125.
I/O channel check.
F##
PCI parity error on a component expansion cards. If the problem
that resides in PCI configuration persists, see "Troubleshooting
space at bus ##, device ##,
function ##.
Expansion Cards" on page 107.
If the problem persists, the riser
PCI PERR Slot #
that resides in the specified PCI
slot.
E1712
F##
PCI system error on a component expansion cards. If the problem
space at bus ##, device ##,
function ##.
page 125.
If the problem persists, the riser
PCI SERR Slot #
Unknown Err
The system BIOS has reported a card or system board is faulty. See
PCI system error on a component "Getting Help" on page 125.
that resides in the specified slot.
E1714
E171F
that there has been an error in the
system, but is unable to determine
its origin.
PCIE Fatal Err
B## D## F##
PCIe fatal error on a component
expansion cards. If the problem
that resides in PCI configuration persists, see "Troubleshooting
space at bus ##, device ##,
function ##.
Expansion Cards" on page 107.
If the problem persists, the riser
PCIE Fatal Err
Slot #
The system BIOS has reported a card or system board is faulty. See
PCIe fatal error on a component
that resides in the specified slot.
"Getting Help" on page 125.
E1810
HDD ## Fault
The SAS subsystem has
See "Troubleshooting a Hard
determined that hard drive ## has Drive" on page 104.
experienced a fault.
20
About Your System
Table 1-7. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E1811
HDD ## Rbld Abrt The specified hard drive has
See "Troubleshooting a Hard
Drive" on page 104. If the problem
persists, see your RAID
documentation.
experienced a rebuild abort.
E1812
E1913
HDD ## Removed
The specified hard drive has been Information only.
removed from the system.
CPU & Firmware
Mismatch
The BMC firmware does not
support the CPU.
Update to the latest BMC
Guide for more information on
setup and use of BMC.
E1A14
E1A15
E1A17
E1A18
SAS Cable A
SAS Cable B
Pwr Cable FB
PDB Ctrl Cable
SAS cable A is missing or bad.
SAS cable B is missing or bad.
Reseat the cable. If the problem
"SAS Controller Daughter Card"
on page 56.
Reseat the cable. If the problem
"SAS Controller Daughter Card"
on page 56.
bad.
on page 56.
Flex bay control signals cable is
missing or bad.
Reseat the cable. If the problem
"SAS Controller Daughter Card"
on page 56.
E2010
E2011
No Memory
No memory is installed in the
system.
Install memory. See "Installing
Memory Modules" on page 65.
Mem Config Err
Memory detected, but is not
configurable. Error detected
during memory configuration.
See "Troubleshooting System
Memory" on page 102.
E2012
E2013
E2014
E2015
Unusable Memory Memory is configured, but not
See "Troubleshooting System
Shadow BIOS Fail The system BIOS failed to copy its See "Troubleshooting System
flash image into memory. Memory" on page 102.
CMOS Fail
CMOS failure. CMOS RAM not See "Getting Help" on page 125.
functioning properly.
DMA Controller
DMA controller failure.
See "Getting Help" on page 125.
About Your System
21
Table 1-7. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E2016
E2017
E2018
E2019
E201A
E201B
E201C
Int Controller
Timer Fail
Prog Timer
Parity Error
SIO Err
Interrupt controller failure.
Timer refresh failure.
See "Getting Help" on page 125.
See "Getting Help" on page 125.
Programmable interval timer error. See "Getting Help" on page 125.
Parity error.
SIO failure.
Kybd Controller Keyboard controller failure.
SMI Init
System management interrupt
(SMI) initialization failure.
E201D
E201E
Shutdown Test
POST Mem Test
BIOS shutdown test failure.
See "Getting Help" on page 125.
BIOS POST memory test failure. See "Troubleshooting System
Memory" on page 102. If the
problem persists, see "Getting
Help" on page 125.
E201F
DRAC Config
Dell remote access controller
(DRAC) configuration failure.
Check for specific error messages.
Ensure that DRAC cables and
the problem persists, see your
DRAC documentation.
E2020
E2021
CPU Config
CPU configuration failure.
Check for specific error messages.
Memory
Incorrect memory configuration. Check for specific error messages.
Population
Memory population order
incorrect.
See "Troubleshooting System
Memory" on page 102.
E2022
E2110
POST Fail
General failure after video.
Check for specific error messages.
MBE Crd # DIMM ## One of the DIMMs in the set
& ##
See "Troubleshooting System
implicated by "## & ##" has had a Memory" on page 102.
memory multi-bit error (MBE). If
no memory card is present, the
"Crd #" string is left out of the
message.
22
About Your System
Table 1-7. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
E2111
SBE Log Disable The system BIOS has disabled
See "Troubleshooting System
Memory" on page 102.
Crd # DIMM ##
memory single-bit error (SBE)
logging, and will not resume
logging further SBEs until the
system is rebooted. "##" represents
the DIMM implicated by the
BIOS. If no memory riser card is
present, the "Crd #" string is left
out of the message.
E2112
Mem Spare Crd # The system BIOS has spared the See "Troubleshooting System
DIMM ##
memory because it has determined Memory" on page 102.
that the memory had too many
errors. "## & ##" represents the
DIMM pair implicated by the
BIOS. If no memory card is
present, the "Crd #" string is left
out of the message.
E2113
Mem Mirror Crd # The system BIOS has disabled
See "Troubleshooting System
DIMM ## & ##
memory mirroring because it has Memory" on page 102.
determined that one half of the
mirror has had too many errors.
"## & ##" represents the DIMM
pair implicated by the BIOS. If no
memory card is present, the "Crd
#" string is left out of the message.
E2118
E2119
Fatal NB Mem CRC One of the connections in the FBD See "Troubleshooting System
memory subsystem link on the
Northbound side has failed.
Memory" on page 102.
Fatal SB Mem CRC One of the connections in the FBD See "Troubleshooting System
memory subsystem link on the
Southbound side has failed.
Memory" on page 102.
I1910
I1911
Intrusion
System cover has been removed. Information only.
>3 ERRs Chk Log LCD overflow message.
Check the SEL for details on the
events.
A maximum of three error
messages can display sequentially
on the LCD. The fourth message
displays as the standard overflow
message.
About Your System
23
Table 1-7. LCD Status Messages (continued)
Code
Text
Causes
Corrective Actions
I1912
SEL Full
and is unable to log any more
events.
entries.
W1228
ROMB Batt < 24hr Warns predictively that the RAID Replace RAID battery. See "RAID
battery has less than 24 hours of
charge left.
Battery" on page 60.
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.
Solving Problems Described by LCD Status Messages
The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For
example, if the code E1418 CPU_1_Presenceappears, you know that a microprocessor is not
installed in socket 1.
In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you
receive a series of messages indicating multiple voltage faults, you might determine that the problem is a
failing power supply.
Removing LCD Status Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is
automatically removed when that sensor returns to a normal state. For example, if temperature for a
component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable
range, the message is removed from the LCD. For other faults, you must take action to remove the message
from the display:
•
•
Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.
Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten
seconds, reconnect the power cable, and restart the system.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the
normal state. Messages will reappear under the following conditions:
•
•
•
The sensor returns to a normal state but fails again, resulting in a new SEL entry.
The system is reset and new error events are detected.
A failure is recorded from another source that maps to the same display entry.
24
About Your System
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 1-8 lists
the system messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 1-8, check the documentation for the
application that is running when the message appears or the operating system's documentation for an explanation
of the message and recommended action.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Table 1-8. System Messages
Message
Causes
Corrective Actions
Alert! Redundant memory
disabled! Memory
configuration does not
support redundant memory.
Installed memory modules are not the Ensure that all memory modules are of the
same type and size; faulty memory
module(s).
same type and size and that they are
properly installed. If the problem persists,
see "Troubleshooting System Memory"
on page 102.
Attempting to update
Remote Configuration.
Please wait...
detected and is being processed.
BIOS Update Attempt
Failed!
Remote BIOS update attempt failed.
Retry the BIOS update. If the problem
persists, see "Getting Help" on page 125.
Caution! NVRAM_CLR jumper NVRAM_CLR jumper is installed.
is installed on system
board.
CMOS has been cleared.
CPUs with different cache Microprocessors with different cache Ensure that all microprocessors have the
sizes detected!
sizes are installed.
same cache size and that they are properly
Decreasing available
memory
modules.
on page 102.
DIMM pairs must be matched Mismatched or unmatched DIMMs
in size, speed, and installed; faulty or improperly seated
technology. The following memory module(s).
DIMM pair is mismatched:
Ensure that all pairs of memory modules
are of the same type and size and that they
are properly installed. See "System
Memory" on page 63. If the problem
persists, see "Troubleshooting System
Memory" on page 102.
DIMM x and DIMM y.
About Your System
25
Table 1-8. System Messages (continued)
Message Causes
Corrective Actions
DIMMs must be populated in The specified DIMM is inaccessible to Populate 2, 4, 8, or 12 DIMMs
sequential order beginning the system due to its location. DIMMs sequentially beginning with slot 1. See
DIMM is electrically
isolated: DIMM x.
beginning with slot 1.
DIMMs should be installed Mismatched or unmatched DIMMs
Ensure that all pairs of memory modules
are of the same type and size and that they
are properly installed. See "System
Memory" on page 63. If the problem
in pairs. Pairs must be
matched in size, speed,
and technology.
installed; faulty or improperly seated
memory module(s). The system will
operate in a degraded mode with
installed in channel 0 will be
accessible.
Memory" on page 102.
Dual-rank DIMM paired with Mismatched DIMMs installed; faulty Ensure that all pairs of memory modules
Single-rank DIMM - The
following DIMM/rank has
been disabled by BIOS:
DIMM x Rank y
memory module(s). The system has
detected a dual-rank DIMM paired with are properly installed. See "System
of the dual-rank DIMM will be
disabled.
are of the same type and size and that they
persists, see "Troubleshooting System
Memory" on page 102.
Error: Incorrect memory
configuration. DIMMs must installed; faulty or improperly seated
be installed in pairs of
matched memory size,
speed, and technology.
Mismatched or unmatched DIMMs
are properly installed. See "System
Memory" on page 63. If the problem
persists, see "Troubleshooting System
Memory" on page 102.
memory module(s).
Error: Memory failure
detected. Memory size
reduced. Replace the
faulty DIMM as soon as
possible.
Faulty or improperly seated memory
module(s).
See "Troubleshooting System Memory"
on page 102.
!!*** Error: Remote Access Remote Access Controller initialization Ensure that the Remote Access Controller
Controller initialization failure.
failure*** RAC virtual USB
devices may not be
is properly installed. See "RAC Card" on
page 71.
available...
FBD training error: The
The specified branch (channel pair)
Ensure that only Dell-qualified memory is
following branch has been contains DIMMs that are incompatible used. Dell recommends purchasing
disabled: Branch x
with each other.
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
Gate A20 failure
Faulty keyboard controller; faulty
system board.
See "Getting Help" on page 125.
26
About Your System
Table 1-8. System Messages (continued)
Message
Causes
Corrective Actions
General failure
The operating system is unable to carry This message is usually followed by
out the command.
specific information. Note the
information, and take the appropriate
action to resolve the problem.
Invalid NVRAM
configuration, Resource
Re-allocated
System detected and corrected a
resource conflict.
No action is required.
Keyboard Controller
failure
Faulty keyboard controller; faulty
system board
See "Getting Help" on page 125.
Manufacturing mode
detected
System is in manufacturing mode.
MEMBIST failure - The
following DIMM/rank has
been disabled by BIOS:
DIMM x Rank y
Faulty memory module(s).
See "Troubleshooting System Memory"
on page 102.
Memory address line
Faulty or improperly installed memory See "Troubleshooting System Memory"
failure at address, read
value expecting value
modules.
on page 102.
Memory double word logic
failure at address, read
value expecting value
Memory odd/even logic
failure at address, read
value expecting value
Memory write/read failure
at address, read value
expecting value
Memory tests terminated by POST memory test terminated by
keystroke.
pressing the spacebar.
No boot device available
Faulty or missing optical drive
subsystem, hard drive, or hard-drive
Use a CD or hard drive. If the problem
persists, see "Troubleshooting an Optical
subsystem, or no boot disk in drive A. Drive" on page 103 and "Troubleshooting
a Hard Drive" on page 104. See "Using
the System Setup Program" on page 31
for information on setting the order of
boot devices.
About Your System
27
Table 1-8. System Messages (continued)
Message
Causes
Incorrect configuration settings in
Corrective Actions
No boot sector on hard
drive
system on hard drive.
"Using the System Setup Program" on
page 31. If necessary, install the operating
system on your hard drive. See your
operating system documentation.
No timer tick interrupt
Faulty system board.
See “"Getting Help" on page 125."
Northbound merge error -
The following DIMM has
been disabled by BIOS:
DIMM x
The specified DIMM was unable to
memory controller.
PCIe Degraded Link Width
Error: Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified slot
number. See "Expansion-Card Riser" on
Expected Link Width is n
Actual Link Width is n
PCIe Degraded Link Width
Error: Slot n
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified slot
"Getting Help" on page 125.
Expected Link Width is n
Actual Link Width is n
PCIe Training Error:
Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly installed PCIe
card in the specified slot.
Reseat the PCIe card in the specified slot
number. See "Expansion-Card Riser" on
page 82. If the problem persists, see
PCIe Training Error:
Slot n
PCI BIOS failed to install PCI device BIOS (Option ROM)
checksum failure is detected during
Reseat the expansion card(s). Ensure that
all appropriate cables are securely
connected to the expansion card(s). If the
shadowing.
Loose cables to expansion card(s);
faulty or improperly installed
expansion card(s).
Plug & Play Configuration Error encountered in initializing PCI
Install the NVRAM_CLR jumper and
reboot the system. See Figure 6-1 for
jumper location. If the problem persists,
see "Troubleshooting Expansion Cards"
on page 107.
Error
device; faulty system board.
28
About Your System
Table 1-8. System Messages (continued)
Message
Causes
Read fault
The operating system cannot read from Replace the diskette. Ensure that the
the diskette or hard drive, the system
could not find a particular sector on the connected. See "Troubleshooting
diskette and hard drive cables are properly
Requested sector not found
disk, or the requested sector is
defective.
Expansion Cards" on page 107, or
"Troubleshooting a Hard Drive" on
page 104 for the appropriate drive(s)
installed in your system.
Remote configuration
update attempt failed
System unable to process Remote
Configuration request.
ROM bad checksum = address Expansion card improperly installed or Reseat the expansion card(s). Ensure that
faulty.
all appropriate cables are securely
connected to the expansion card(s). If the
Sector not found
Seek error
Faulty diskette or hard drive.
Shutdown test failure.
See "Troubleshooting a Hard Drive" on
page 104 for the appropriate drive(s)
installed in your system.
Seek operation failed
Shutdown failure
See "Troubleshooting System Memory"
on page 102.
The amount of system
memory has changed
a memory module may be faulty.
this message is informative and can be
ignored. If memory has not been added or
single-bit or multi-bit errors were detected
and replace the faulty memory module.
See "Troubleshooting System Memory"
on page 102.
Time-of-day clock stopped Faulty battery or faulty chip.
See "Troubleshooting the System Battery"
on page 100.
The following DIMM pair is The specified DIMM(s) are
Ensure that only Dell-qualified memory is
used. Dell recommends purchasing
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
not compatible with the
memory controller: DIMM x
and DIMM y
incompatible with the system.
The following DIMMs are
not compatible: DIMM x and incompatible with the system.
DIMM y
The specified DIMM(s) are
Ensure that only ECC FBD1 memory is
used. Dell recommends purchasing
memory upgrade kits directly from
www.dell.com or your Dell sales agent to
ensure compatibility.
About Your System
29
Table 1-8. System Messages (continued)
Message
Causes
Time-of-day not set -
Incorrect Time or Date settings; faulty Check the Time and Date settings. See
please run SETUP program
system battery.
"Using the System Setup Program" on
page 31. If the problem persists, replace
on page 86.
Timer chip counter 2
failed
Faulty system board.
See "Getting Help" on page 125.
Unsupported CPU
combination
Microprocessor(s) is not supported by Install a supported microprocessor or
the system.
microprocessor combination. See
"Processors" on page 67.
Unsupported CPU stepping
detected
Utility partition not
available
The <F10> key was pressed during
POST, but no utility partition exists on drive. See the CDs that came with your
the boot hard drive. system.
Create a utility partition on the boot hard
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system
continues a task. For example, before you format a diskette, a message will warn you that you may lose all
data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y
(yes) or n(no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not covered
in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 125,
and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include
information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For
more information, see the systems management software documentation.
30
About Your System
2
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize yourself with your system
configuration and optional settings. Record the information for future reference.
You can use the System Setup program to:
•
•
•
•
Change the system configuration stored in NVRAM after you add, change, or remove hardware
Set or change user-selectable options—for example, the time or date
Enable or disable integrated devices
Correct discrepancies between the installed hardware and configuration settings
Entering the System Setup Program
1
Turn on or restart your system.
2
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting,
and then restart your system and try again.
operating system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error messages. If an error message
appears while the system is booting, make a note of the message. Before entering the System Setup
program, see "System Messages" on page 25 for an explanation of the message and suggestions for
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you
start your system.
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the System Setup program
screens and to exit the program.
Using the System Setup Program
31
Table 2-1. System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Down arrow or <Tab>
Moves to the previous field.
Moves to the next field.
Spacebar, <+>, <–>, left and right
arrows
Cycles through the settings in a field. In many fields,
you can also type the appropriate value.
<Esc>
Exits the System Setup program and restarts the system
if any changes were made.
<F1>
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart
the system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program screen appears (see Figure 2-1).
32
Using the System Setup Program
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup
program screen. For related information, see "System Security Screen Options" on page 37.
NOTE: The options for the System Setup program change based on the system configuration.
NOTE: The System Setup program defaults are listed under their respective options, where applicable.
Table 2-2. System Setup Program Options
Option
Description
System Time
System Date
Memory Information
Resets the time on the system's internal clock.
Resets the date on the system's internal calendar.
Displays information related to installed system, video, and redundant memory,
including size, type, and speed of memory modules, system memory test option
status, and redundant memory status.
CPU Information
SATA Port x
Displays information related to microprocessors (speed, cache size, and so on). See
"CPU Information Screen" on page 35."
Displays type and capacity of drive attached to port x.
Using the System Setup Program
33
Table 2-2. System Setup Program Options (continued)
Option
Description
Boot Sequence
Determines the order in which the system searches for boot devices during system
startup. Available options can include the diskette drive, CD drive, hard drives, and
network. If you have installed a RAC, additional options, such as virtual floppy and
virtual CD-ROM, may be present.
SCSI adapter. See support.dell.com for the latest support information about booting
from external devices.
USB Flash Drive Type
Determines the emulation type for a USB flash drive. Hard disk allows the USB flash
drive to act as a hard drive. Floppy allows the USB flash drive to act as a removal
diskette drive. Auto automatically chooses an emulation type.
(Auto default)
Integrated Devices
See "Integrated Devices Screen" on page 36.
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of the integrated devices on the
PCI bus, and any installed expansion cards that require an IRQ.
Serial Communication
Options are On with Console Redirection via COM2, and Off.
(Off default)
Failsafe Baud Rate
(57600 default)
Displays the failsafe baud rate used for console redirection when the baud rate cannot
be negotiated automatically with the remote terminal. This rate should not be
adjusted.
Remote Terminal Type
Select either VT 100/VT 220 or ANSI.
(VT 100/VT 220 default)
Redirection After Boot
(Enabled default)
Enables or disables BIOS console redirection after your system boots to the operating
system.
Embedded Server
Management
Displays a screen to configure the front-panel LCD options and to set a user-defined
LCD string. For more information, see the systems management software
documentation that describes the features, requirements, installation, and basic
operation of the embedded software.
System Security
Displays a screen to configure the system password and setup password features. See
"System Security Screen" on page 37, "Using the System Password" on page 38, and
"Using the Setup Password" on page 40 for more information.
Keyboard NumLock
Determines whether your system starts up with the NumLock mode activated on 101-
or 102-key keyboards (does not apply to 84-key keyboards).
(
On default)
Report Keyboard Errors
Report default)
Enables or disables reporting of keyboard errors during the POST. Select Report for
host systems that have keyboards attached. Select Do Not Report to suppress all error
messages relating to the keyboard or keyboard controller during POST. This setting
does not affect the operation of the keyboard itself if a keyboard is attached to the
system.
(
34
Using the System Setup Program
CPU Information Screen
Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information
screen.
Table 2-3. CPU Information Screen
Option
Description
Bus Speed
Displays the bus speed of the processors.
Logical Processor
(Enabled default)
Displays when the processors support HyperThreading. Enabled
permits all logical processors to be used by the operating system.
Only the first logical processor of each processor installed in the
system is used by the operating system if Disabled is selected.
Virtualization Technology Displays when the processor(s) support Virtualization Technology.
Enabled permits virtualization software to utilize Virtualization
(Disabled default)
Technology functions incorporated in the processor design. This
feature can only be used by software that supports Virtualization
Technology.
Adjacent Cache Line
Prefetch
(Enabled default)
Enables or disables optimal use of sequential memory access. Disable
this option for applications that require high use of random memory
access.
Hardware Prefetcher
Enables or disables the hardware prefetcher.
(Enabled default)
Demand-Based Power
Management
(Disabled default)
Enables or disables demand-based power management. When
enabled, the CPU Performance State tables will be reported to the
operating system; when disabled, the CPU Performance State tables
will not be reported to the operating system. If any of the CPUs do not
support demand-based power management, the field will become
read-only, and automatically set to Disabled.
Processor X ID
Displays the family and model number of each processor. A submenu
displays processor and core speed, amount of level 2 cache, and the
number of cores.
Using the System Setup Program
35
Integrated Devices Screen
Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices
screen.
Table 2-4. Integrated Devices Screen Options
Option
Description
Integrated SAS Controller Enables or disables the integrated SAS controller.
(Enabled default)
Embedded SATA
Controller
Allows the integrated SATA controller to be set to Off or ATA mode.
(Off default)
IDE CD-ROM Controller Enables the integrated IDE controller. When set to Auto, each channel of the integrated
(Auto default)
IDE controller is enabled if IDE devices are attached to the channel and an external IDE
controller is not detected.
NOTE: This CD-ROM option will not appear on this menu screen if your system
does not include this optional device.
User-Accessible USB Ports Enables or disables the system's user-accessible ports. Options are All Ports On,
(All Ports On default)
Only Back Ports On, or All Ports Off. Disabling the USB ports makes system
resources available for other devices.
Embedded Gb NIC1
(Enabled with PXE
default)
Enables or disables the system's integrated NIC1. Options are Enabled without PXE,
Enabled with PXE, and Disabled. PXE support allows the system to boot from the
network. Changes take effect after the system reboots.
MAC Address
TOE Capability
Displays the MAC address for NIC1. This field does not have user-selectable settings.
Displays the TCP/IP Offload Engine (TOE) feature status of NIC1.
Embedded Gb NIC2
(Enabled without PXE
default)
Enables or disables the system's integrated NIC2. Options are Enabled without PXE,
Enabled with PXE, and Disabled. PXE support allows the system to boot from the
network. Changes take effect after the system reboots.
MAC Address
TOE Capability
Displays the MAC address for NIC2. This field does not have user-selectable settings.
Displays the TCP/IP Offload Engine (TOE) feature status of NIC2.
36
Using the System Setup Program
System Security Screen
Table 2-5 lists the options and descriptions for the information fields that appear on the System Security
screen.
Table 2-5. System Security Screen Options
Option
Description
System Password
to assign and verify a new system password.
NOTE: See "Using the System Password" on page 38 for instructions on assigning a
system password and using or changing an existing system password.
Setup Password
Password Status
Restricts access to the System Setup program in the same way that you restrict access
to your system using the system password feature.
NOTE: See "Using the Setup Password" on page 40 for instructions on assigning a
setup password and using or changing an existing setup password.
Setting the Setup Password option to Enabled prevents the system password from
being changed or disabled at system start-up.
To lock the system password, assign a setup password in the Setup Password option
and then change the Password Status option to Locked. In this state, you cannot
change the system password using the System Password option and cannot be
disabled at system start-up by pressing <Ctrl><Enter>.
To unlock the system password, enter the setup password in the Setup Password field
and then change the Password Status option to Unlocked. In this state, you can
disable the system password at system start-up by pressing <Ctrl><Enter> and then
change the password using the System Password option.
Power Button
Turns system's power off and on.
• If you turn off the system using the power button and the system is running an ACPI-
compliant operating system, the system can perform an orderly shutdown before
power is turned off.
• If the system is not running an ACPI-compliant operating system, power is turned off
immediately after the power button is pressed.
The button is enabled in the System Setup program. When disabled, the button can
only turn on system power.
NOTE: You can still turn on the system by using the power button, even if the Power
Button option is set to Disabled.
NMI Button
NOTICE: Use the NMI button only if directed to do so by qualified support
personnel or by the operating system's documentation. Pressing this button halts
the operating system and displays a diagnostic screen.
Enables or disables the NMI feature.
Using the System Setup Program
37
Table 2-5. System Security Screen Options (continued)
Option
Description
AC Power Recovery
(Last default)
Determines how the system reacts when power is restored to the system. If system is
set to Last, the system returns to the last power state. On turns on the system after
power is restored. When set to Off, the system remains off after power is restored.
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:
Save Changes and Exit
•
• Discard Changes and Exit
• Return to Setup
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on your system. If your data
requires more security, use additional forms of protection, such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended
without having a system password assigned or if you leave your system unlocked so that someone can disable the
password by changing a jumper setting.
Your system is shipped to you without the system password feature enabled. If system security is a concern,
operate your system only with system password protection.
To change or delete an existing password, you must know the password (see "Deleting or Changing an
Existing System Password" on page 40). If you forget your password, you cannot operate your system or
change settings in the System Setup program until a trained service technician changes the password jumper
setting to disable the passwords, and erases the existing passwords. This procedure is described in
"Disabling a Forgotten Password" on page 117.
Using the System Password
After a system password is assigned, only those who know the password have full use of the system. When
the System Password option is set to Enabled, the system prompts you for the system password after the
system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and check the System Password
option.
38
Using the System Setup Program
When a system password is assigned, the setting shown for the System Password option is Enabled. If the
setting shown for the Password Status is Unlocked, you can change the system password. If the Password
Status option is Locked, you cannot change the system password. When the system password feature is
disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system
password.
When a system password is not assigned and the password jumper on the system board is in the enabled
(default) position, the setting shown for the System Password option is Not Enabled and the Password
Status field is Unlocked. To assign a system password:
1
2
3
Verify that the Password Status option is set to Unlocked.
Highlight the System Password option and press <Enter>.
Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key combinations are not valid. To erase
a character when entering your password, press <Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press <Enter> to move to another
field, or press <Esc> at any time prior to completing step 5.
4
5
Press <Enter>.
To confirm your password, type it a second time and press <Enter>.
The setting shown for the System Password changes to Enabled. Exit the System Setup program and
begin using your system.
6
Either reboot your system now for your password protection to take effect or continue working.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 40"), the system accepts
your setup password as an alternate system password.
When the Password Status option is set to Unlocked, you have the option to leave the password security
enabled or to disable the password security.
To leave the password security enabled:
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
Type your password and press <Enter>.
To disable the password security:
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
Type your password and press <Ctrl><Enter>.
Using the System Setup Program
39
When the Password Status option is set to Locked whenever you turn on your system or reboot your
system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system operates as usual.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your
password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the
system displays an error message showing the number of unsuccessful attempts and that the system has
halted and will shut down. This message can alert you to an unauthorized person attempting to use your
system.
Even after you shut down and restart the system, the error message continues to be displayed until the
correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to further protect your system from unauthorized changes.
Deleting or Changing an Existing System Password
1
When prompted, press <Ctrl><Enter> to disable the existing system password.
If you are asked to enter your setup password, contact your network administrator.
2
3
4
5
Enter the System Setup program by pressing <F2> during POST.
Select the System Security screen field to verify that the Password Status option is set to Unlocked
When prompted, type the system password.
.
Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed for the System Password option, the system password has been deleted. If
Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the
system, and then repeat steps 2 through 5.
Using the Setup Password
Read the information in the following sections to assign or change your setup password.
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.
To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system
prompts you to enter and verify the password. If a character is illegal for password use, the system beeps.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup
password can be used as an alternate system password. However, the system password cannot be used in place of
the setup password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
40
Using the System Setup Program
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you
enter one of these combinations, the system beeps. To erase a character when entering your password, press
<Backspace> or the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the
System Setup program, the system prompts you for the setup password.
A change to the Setup Password option becomes effective immediately (restarting the system is not
required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup password before you can modify
most of the System Setup options. When you start the System Setup program, the program prompts you to
enter a password.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the
System Setup screens—with the following exception: If System Password is not set to Enabled and is not
locked through the Password Status option, you can assign a system password (however, you cannot
disable or change an existing system password).
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1
2
Highlight the Setup Password option, press <Enter> to access the setup password window, and press
<Enter> twice to clear the existing setup password.
The setting changes to Not Enabled
.
3
If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on
page 40.
Disabling a Forgotten Password
See "Disabling a Forgotten Password" on page 117.
Baseboard Management Controller Configuration
The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems
remotely. BMC provides the following features:
•
•
•
•
Uses the system’s integrated NIC
Fault logging and SNMP alerting
Access to system event log and sensor status
Control of system functions including power on and off
Using the System Setup Program
41
•
•
Support is independent of the system’s power or operating state
Provides text console redirection for system setup, text-based utilities, and operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to
integrated NIC1.
For additional information on using BMC, see the documentation for the BMC and systems management
applications.
Entering the BMC Setup Module
1
2
Turn on or restart your system.
Press <Ctrl-E> when prompted after POST.
If your operating system begins to load before you press <Crtl-E>, allow the system to finish booting,
and then restart your system and try again.
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure the emergency management port
(EMP), see the BMC User’s Guide
.
42
Using the System Setup Program
3
Installing System Components
This section describes how to install the following system components:
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Cooling fan modules
Cooling shrouds
Power supplies
SAS controller daughter card or SAS RAID controller daughter card
RAID battery
RAID controller expansion card
Expansion cards
Boot drive
System memory
Processors
RAC card
Optical drive
Hard drives
SAS backplane boards
Risers
Sideplane board
System battery
Control panel assembly
System board
Installing System Components
43
Recommended Tools
You may need the following items to perform the procedures in this section:
•
•
•
•
•
Key to the system keylock
#2 Phillips screwdriver
T10 Torx driver
Small flat-blade screwdriver
Wrist grounding strap
Inside the System
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules
sufficient time to cool before handling.
In Figure 3-1, the bezel, system cover, and memory cooling shroud are removed to provide an interior view
of the system.
Figure 3-1. Inside the System
5
6
4
3
7
2
8
1
9
14
10
11
13
12
44
Installing System Components
1
control panel
2
SAS controller daughter card
or SAS RAID controller
daughter card (optional)
3
sideplane
4
7
cooling fan modules (4)
center riser (slot 1)
5
8
power supply bays (2)
battery
6
9
left riser (slot 2)
system board cooling shroud
1
0
memory modules (8)
11 heatsink/microprocessor (2)
12 backplane
1
3
two 3.5-inch or four 2.5-inch
hard drive bays
(optional)
The system board holds the system's control circuitry and other electronic components. Several hardware
options, such as the microprocessors and memory, are installed directly on the system board. The left and
center risers each have one slot and can accommodate up to two half-length PCI-X cards or two half-length
PCIe expansion cards. For more information, see "Expansion Cards" on page 61.
The system provides space for one optional slimline optical drive. The optical drive tray connects to the
controller on the system board through the sideplane board. For more information, see "Installing the Optical
Drive Tray" on page 74.
The hard-drive bays provide space for up to two 3.5-inch or four 2.5-inch SAS/SATA hard drives. The hard
drives connect to a SAS controller daughter card or a SAS RAID controller daughter card. For more
information, see "Installing a Hot-Plug Hard Drive" on page 76.
During an installation or troubleshooting procedure, you may be required to change a jumper setting. For
more information, see "Jumpers and Connectors" on page 115.
NOTE: There are no hot-pluggable components inside this system except for externally accessible components,
such as the power supplies and the hard drives.
Removing and Replacing the Front Bezel
1
The system is enclosed by an optional bezel. To upgrade or troubleshoot the system, remove the bezel and
cover to access the internal system components. Unless you are installing a hot-plug hard drive, turn off
the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.
NOTE: You do not need to remove the front bezel to remove the system cover.
Using the system key, unlock the bezel.
2
3
4
5
Press the tab at the left end of the bezel.
Rotate the left end of the bezel away from the system to release the right end of the bezel.
Pull the bezel away from the system. See Figure 3-2.
Installing System Components
45
Figure 3-2. Removing the Bezel
1
2
1
key lock
2
bezel cover
To replace the front bezel, perform the preceding steps in reverse.
Opening and Closing the System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift
the system by yourself.
CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules
sufficient time to cool before handling.
Opening the System
To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.
1
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2
3
Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.
To remove the system cover, rotate the latch release lock on the latch in a counter clockwise direction to
the unlocked position. See Figure 3-3.
46
Installing System Components
4
5
Lift up on the latch on top of the system to guide it back and into an offset position. See Figure 3-3.
Grasp the cover on both sides and carefully lift the cover away from the system.
Figure 3-3. Removing the Cover
1
2
3
4
1
4
latch
2
latch release lock
3
alignment J hooks
chassis tabs
Closing the System
1
2
Lift up the latch on the cover.
Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks
and lays flat on the system chassis. See Figure 3-3.
3
4
Lower the cover into the closed position aligning it with the J hooks and push down on the latch to guide
the cover into place.
Rotate the latch release lock in a clockwise direction to secure the cover.
Installing System Components
47
Cooling Fan Modules
This system contains four cooling fan modules, each comprised of two dual-rotor fans, for a total of eight fans
that are connected directly to the system board.
Removing a Cooling Fan Module
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: The procedure for removing each individual fan module is the same.
1
2
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
NOTE: You can remove the fan modules without removing the memory cooling shroud; however, Dell
recommends that you remove this shroud before removing a fan module. Do not remove the system board cooling
shroud. See "Removing the Memory Cooling Shroud" on page 52.
3
4
Raise the fan handle, disconnect the module wire harness from the system board, and pull the fan straight
up to clear the chassis. See Figure 3-4.
Unplug the fan module connector.
48
Installing System Components
Figure 3-4. Removing and Installing a Cooling Fan
2
3
1
4
5
1
4
cooling fan modules (4)
2
5
fan module handles
3
module wire harness
cooling fan module connector
system board cooling shroud
Replacing a Cooling Fan Module
1
Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated.
Then lower the fan handle until it snaps into place. See Figure 3-4.
2
3
Attach the fan module connectors.
If you removed the memory cooling shroud to access the fan modules, replace the shroud. See "Replacing
the Memory Cooling Shroud" on page 53.
4
Close the system. See "Opening and Closing the System" on page 46.
Installing System Components
49
Removing the Plastic Fan Guide
NOTE: The plastic fan guide is mounted to the chassis between the fans.
NOTE: You may need to remove the system from the rack.
1
2
3
4
Remove the cooling fan modules. See "Removing a Cooling Fan Module" on page 48.
Place the system upside-down on a flat surface.
Using a #2 Phillips screwdriver, remove the two screws from the bottom of the chassis that secure the fan
bracket.
5
Turn the system right-side up, place it on a flat surface, and then remove the fan bracket.
Replacing the Plastic Fan Guide
1
While the system is out of the rack, and with the top cover removed, place the system on its side on a flat
surface.
2
3
Place the fan bracket into its location inside the chassis.
Holding the fan bracket in place, use a #2 Phillips screwdriver to replace the two screws on the bottom of
the chassis.
4
5
6
Place the system right-side up on a flat surface.
Replace the cooling fan modules. See "Replacing a Cooling Fan Module" on page 49.
Cooling Shrouds
Your system contains two cooling shrouds.
•
•
System board cooling shroud
Memory cooling shroud
System Board Cooling Shroud
The system board cooling shroud directs airflow over the system memory modules, channeling the air from the
four fan modules. See Figure 3-5.
50
Installing System Components
Figure 3-5. System Board Cooling Shroud
1
1
system board cooling shroud
Removing the System Board Cooling Shroud
1
2
3
4
5
Turn off the system and attached peripherals, and then disconnect the system from the electrical outlet.
Open the system. See "Opening the System" on page 46.
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.
Remove both the center and left risers from the system board. See "Removing an Expansion-Card Riser"
on page 82.
6
Press the tabs on the front side of the shroud (nearest to the processors), and then lift the shroud up and
away from the system.
Installing the System Board Cooling Shroud
1
2
3
4
5
Align the back of the shroud to the front of the posts of the center and rear card risers on the motherboard.
Press down gently on the front of the shroud until it engages with the plastic tabs on the motherboard.
Place the center and left risers. See "Installing an Expansion-Card Riser" on page 83.
Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.
Close the system. See "Closing the System" on page 47.
Installing System Components
51
6
7
Attach any peripherals, connect the system to the electrical source, and then turn on the system.
Memory Cooling Shroud
The memory cooling shroud covers both the memory modules (DIMMs) and the processors. This shroud can be
removed and installed. See Figure 3-6 and "System Board Removal" on page 91.
Removing the Memory Cooling Shroud
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can
develop quickly resulting in a shutdown of the system and the loss of data.
1
To remove the cooling shroud, locate the release tab on the shroud edge that is nearest to the adjacent
system board shroud. See Figure 3-6.
2
3
4
Pull up on the release tab to release the memory cooling shroud.
Unseat the shroud from the securing tabs located on the periphery of the shroud.
Carefully lift the shroud straight up to disengage it from the system board, and then lift the shroud away
from the system.
52
Installing System Components
Figure 3-6. Memory Cooling Shroud
1
2
3
4
1
4
memory cooling shroud
system processors (2)
2
memory shroud release tab
3
memory modules (8)
Replacing the Memory Cooling Shroud
1
2
3
To install the memory cooling shroud, align the shroud directly over the memory modules and the
processors.
Using the interior system board cooling shroud as a guide, slowly lower the shroud straight down onto the
system, directly over the processors and memory modules.
Gently press around the periphery of the shroud until it engages with the external tabs and snaps into
place.
Power Supplies
Your system supports one or two power supplies rated at an output of 670 W. If only one power supply is
installed, it must be installed in the left power supply bay (bay 1). If two power supplies are installed, the
second power supply serves as a redundant, hot-plug power source.
NOTICE: In a non-redundant configuration, the power supply blank must be installed in the unoccupied power
supply bay to ensure proper system cooling. See "Installing the Power Supply Blank" on page 56.
Installing System Components
53
Removing a Power Supply
NOTICE: The system requires one power supply for the system to operate normally. The system is in the
redundant mode when two power supplies are installed and both power supplies are connected to an AC power
source. Remove and replace only one power supply at a time in a system that is powered on. Operating the system
with only one power supply installed and without a power supply blank installed for extended periods of time can
cause the system to overheat.
NOTICE: If only one power supply is installed, it must be installed in the left power supply bay (1).
NOTICE: If you connect the system to a power source in the range of 120 to 220 VAC, and if two power supplies
are installed, the second power supply serves as a redundant, hot-plug power source.
NOTE: On your rack system, you may have to unlatch and lift the cable management arm if it interferes with
power supply removal. For information about the cable management arm, see the system’s Rack Installation
Guide.
1
If your system has a single power supply, turn off the system and all attached peripherals. For a redundant
system, you can leave the system running and proceed to the next step.
2
3
Disconnect the power cable from the power source.
Disconnect the power cable from the power supply and remove the cable from the cable retention bracket.
NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For
information about the cable management arm, see the system’s Rack Installation Guide.
4
5
Release the locking tab on the left side of the power supply by pressing in toward the right until the power
supply is released from the chassis. See Figure 3-7.
Holding the power-supply handle, pull the power supply straight out to clear the chassis.
54
Installing System Components
Figure 3-7. Removing and Installing a Power Supply
3
4
1
2
5
6
7
1
4
7
power-supply
2
5
power-supply handle
3
6
locking tab
power-supply bay 2 (optional)
redundant power supply bay 1
Replacing a Power Supply
1
If you are adding a second power supply, remove the power supply blank. See "Removing a Power
Supply" on page 54.
2
Holding the power-supply handle, slide the new power supply into the chassis until it is fully seated and
contacts the system chassis. See Figure 3-7.
NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For
information about the cable management arm, see the system’s Rack Installation Guide.
3
Insert the power cable through the cable retention bracket, connect the power cable to the power supply,
and plug the cable into a power outlet.
NOTICE: For more information about the power cable retention bracket, see the Getting Started With Your
System guide.
NOTE: After installing a new power supply in a system with two power supplies, allow several seconds for the
system to recognize the power supply and determine its status. The power-supply status indicator turns green to
signify that the power supply is functioning properly (see Figure 1-4).
Installing System Components
55
Removing the Power Supply Blank
Press the latch on the left side to release and remove the blank, rotating the blank slightly to clear the bay,
and remove from the chassis.
NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power
supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second
power supply.
Installing the Power Supply Blank
To install the power supply blank, insert the tab on the right edge of the blank into the slot in the power
supply bay wall. Rotate the blank into the power supply bay until it is fully seated.
SAS Controller Daughter Card
Your system includes a dedicated slot on the sideplane for an optional SAS controller daughter card. The
SAS controller daughter card provides the SAS storage subsystem for your system’s two optional internal
hard drives. The optional SAS RAID controller daughter card allows you to set up any internal hard drives
in a RAID configuration.
Removing a SAS Controller Daughter Card
1
2
3
If you are removing a SAS RAID controller daughter card, disconnect the battery cable from the card by
releasing the tab on the cable connector on the daughter card. See Figure 3-26.
Pull on the release latch on the daughter card (see Figure 3-8) and slide the daughter card tray towards the
hard drives.
Continue to hold the guide rails outward as you pull the SAS controller daughter card upward from the
rails.
Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card
NOTICE: If you are installing a SAS RAID daughter card, be careful not to press on the memory module on the
card (see Figure ). to avoid damaging the memory module or its socket.
NOTICE: If you are installing a new or replacement SAS RAID daughter card, do not remove the card’s plastic
cover until you have completed installing the card.
1
2
3
sideplane board. See Figure 3-8.
Align the two slots in the daughter card tray and the corresponding tabs on the chassis, then lower the card
tray onto the chassis.
Slide the daughter card tray towards the sideplane until the edge connector on the daughter card fits into
the socket on the sideplane board and the release latch engages. See Figure 3-8.
56
Installing System Components
Figure 3-8. Installing a SAS Controller Daughter Card
4
3
2
5
1
6
7
8
1
4
SAS controller daughter card
and tray assembly
2
5
sideplane
3
6
daughter card socket
release latch
RAID battery connector (SAS
RAID controller daughter card
only)
RAID memory module
(DIMM) (SAS RAID
controller daughter card only)
7
SAS RAID connector 0 (to
backplane SAS A)
8
alignment slots in card tray (2)
4
Attach any cables from the internal storage daughter card to the backplane, referring to Figure 3-9 and
Figure 3-10 for the cabling guidelines for your system’s card and backplane configuration.
NOTICE: You must follow the cabling diagrams for connecting the hard drives to either of the internal storage
daughter cards that are illustrated in the following figures to ensure proper connection. Figure 3-9 illustrates the
cable routing for the SAS controller daughter card and Figure 3-10 illustrates the cable routing for the SAS RAID
controller daughter card.
Installing System Components
57
RAID Battery
Installing a RAID Battery
1
2
3
Locate the RAID battery pocket on the chassis that is adjacent to hard drive bay 0. See Figure 3-11.
Insert the battery in the battery pocket.
Connect the battery cable to the RAID controller daughter card. See Figure 3-11.
Figure 3-11. Installing a SAS RAID Battery
2
3
1
1
RAID battery
2
SAS RAID daughter card
battery connector
3
release latch
Removing a RAID Battery
1
2
Disconnect the RAID battery cable from the SAS RAID daughter card. See Figure 3-11.
Press the release latch toward the hard-drive bays and remove the battery from the battery pocket.
60
Installing System Components
Expansion Cards
The system is available with one of two optional PCI riser configurations.
PCIe Riser Board Expansion Slots
The PCIe riser configuration provides two PCI Express expansion slots with the following features:
•
•
•
Two PCIe risers, installed in the left and center riser connectors.
Two x8-lane PCIe expansion slots.
Support for full height/half-length PCI cards in both slots.
PCI-X Riser Board Expansion Slots
The PCI-X riser configuration provides two PCI-X slots with the following features:
•
•
•
Two PCI-X risers, installed in the left and center riser connectors.
Two PCI-X 64-bit/133-MHz expansion slots (on separate buses).
Expansion Card Installation Guidelines
NOTE: You cannot combine PCIe and PCI-X risers. Two risers must be installed or the system will not power up.
NOTE: The expansion-card slots are not hot-pluggable.
To identify expansion slots, see Figure 3-12. The two expansion card slots are on separate buses.
Installing an Expansion Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
Unpack the expansion card and prepare it for installation.
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3
4
Open the system. See "Opening and Closing the System" on page 46.
If you are adding a new card, open the expansion-card latch and remove the filler bracket. See
Figure 3-12.
5
Install the expansion card:
a
Position the expansion card so that the card-edge connector aligns with the expansion-card connector
on the PCI riser board.
Installing System Components
61
b
c
Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
When the card is seated in the connector, close the expansion-card latch. See Figure 3-12.
Figure 3-12. Installing an Expansion Card
3
2
1
5
4
1
4
PCI riser
5
card-edge connector
expansion-card latch
expansion card
6
7
Connect any cables to the expansion card.
See the documentation that came with the card for information about its cable connections.
Close the system. See "Opening and Closing the System" on page 46.
Removing an Expansion Card
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
Open the system. See "Opening and Closing the System" on page 46.
Disconnect all cables from the card.
62
Installing System Components
4
5
Remove the expansion card:
a
Open the expansion-card latch. See Figure 3-12.
b
Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.
If you are removing the card permanently, install a metal filler bracket over the empty expansion slot
opening and close the expansion-card latch.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid
in proper cooling and airflow inside the system.
6
Close the system. See "Opening and Closing the System" on page 46.
If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot)
controller. The device that the system boots from is determined by the boot order specified in the System
Setup program.
The System Setup program provides options that the system uses to scan for installed boot devices. See
"Using the System Setup Program" on page 31 for information about the System Setup program.
Configuring the Boot Drive
The drive or device from which the system boots is determined by the boot order specified in the System Setup
program. See "Using the System Setup Program" on page 31 for information about the System Setup
program
.
System Memory
You can upgrade your system memory to a maximum of 32 GB by installing 533-MHz or 667-MHz fully
buffered (FB) DDR II memory modules (DIMMs) in sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB modules.
The eight memory sockets are located on the system board under the memory cooling shroud.You can purchase
memory upgrade kits from Dell.
NOTICE: If you remove your original memory modules from the system during a memory upgrade, keep them
separate from any new memory modules that you may have, even if you purchased the new memory modules from
Dell. Use only 533-MHz or 667-MHz DDR II fully buffered DIMMS (FBDs).
The memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two
channels:
•
•
Channel 0 and channel 1 are in branch 0.
Channel 2 and channel 3 are in branch 1.
Installing System Components
63
Each channel consists of two memory module sockets:
•
•
•
•
Channel 0 contains DIMM_1, DIMM_5.
Channel 1 contains DIMM _2, DIMM_6.
Channel 2 contains DIMM_3, DIMM_7.
Channel 3 contains DIMM _4, DIMM _8.
The first DIMM socket of each channel has white release tabs.
General Memory Module Installation Guidelines
To ensure optimal performance of your system, observe the following guidelines when configuring your
system memory.
•
Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are
single-ranked and modules marked with a 2R are dual-ranked.
•
•
•
A minimum of two identical FBDs must be installed.
DIMM sockets must be populated by lowest number first.
Memory modules must be installed in pairs of matched memory size, speed, and technology, and the
total number of memory modules in the configuration must total two, four, or eight. For best system
performance, all four, or eight memory modules should be identical in size, speed, and technology.
•
•
Memory sparing and memory mirroring require
identical memory size, speed, and technology.
eight memory, and all memory modules must be of
Memory sparing and memory mirroring cannot be implemented at the same time.
Non-Optimal Memory Configurations
System performance can be affected if your memory configuration does not conform to the preceding
installation guidelines. Your system may issue an error message during startup stating that your memory
configuration is non-optimal.
Memory Sparing Support
The system supports memory sparing if eight identical memory modules are installed in the system. The
memory sparing feature must be enabled in the System Setup program and can be used only if memory
mirroring is not enabled.(See "Using the System Setup Program" on page 31.)
Memory sparing allocates four ranks of DIMM memory to the spare bank. These four ranks consist of the
first rank of memory in DIMM sockets 1 through 4. For single-rank DIMMs, the entire capacity of the four
DIMMs is allocated to sparing whereas for dual-rank DIMMs, only half of the four-DIMM capacity is
allocated to sparing. Table 3-1 shows how memory sparing splits the available and spared memory in each
of the single- and dual-ranked memory module combinations.
64
Installing System Components
Table 3-1. Memory Sparing Configurations
DIMMs Size/Type
Total Memory
2 GB
Available
1 GB
Spare
1 GB
2 GB
4 GB
8 GB
4 GB
8 GB
8
256-MB single-rank
512-MB single-rank
1-GB single-rank
2-GB single-rank
2-GB dual-rank
4 GB
2 GB
8 GB
4 GB
16 GB
16 GB
32 GB
8 GB
12 GB
24 GB
4-GB dual-rank
Memory Mirroring Support
The system supports memory mirroring if eight identical memory modules are installed in the system.
Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled.
(See "Using the System Setup Program" on page 31.) In a mirrored configuration, the total available system
memory is one-half of the total installed memory.
Installing Memory Modules
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
1
2
3
4
Open the system. See "Opening and Closing the System" on page 46.
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.
Locate the memory module sockets. See Figure 6-2.
Press the ejectors on the memory module socket down and out, as shown in Figure 3-13, to allow the
memory module to be inserted into the socket.
5
Handle each memory module only on either card edge, ensuring not to touch the middle of the memory
module.
Installing System Components
65
Figure 3-13. Installing and Removing a Memory Module
1
2
3
1
memory module
2
memory module socket
ejectors (2)
3
alignment key
6
7
Align the memory module's edge connector with the alignment key of the memory module socket, and
insert the memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in
Press down on the memory module with your thumbs while pulling up on the ejectors with your index
fingers to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket
align with the ejectors on the other sockets that have memory modules installed.
8
9
Repeat step 3 through step 7 of this procedure to install the remaining memory modules. See Table 3-1.
Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.
11 Press <F2> to enter the System Setup program, and check the System Memory setting on the main
System Setup screen.
12 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1
through step 11 of this procedure, checking to ensure that the memory modules are firmly seated in their
sockets.
13 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on
page 111.
66
Installing System Components
Removing Memory Modules
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
1
2
3
4
Open the system. See "Opening and Closing the System" on page 46.
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.
Locate the memory module sockets. See Figure 6-2.
Press down and out on the ejectors on each end of the socket until the memory module pops out of the
socket. See Figure 3-13.
Handle each memory module only on either card edge, ensuring not to touch the middle of the memory
module.
5
6
Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.
Activating the Integrated NIC TOE
To add TCP/IP Offload Engine (TOE) or iSCSI TOE functionality to the system's integrated NIC, install the
appropriate TOE or iSCSI TOE NIC hardware key in the TOE_KEY socket on the system board. See
Figure 6-2.
Processors
You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each
processor and its associated internal cache memory are contained in a land grid array (LGA) package that is
installed in a ZIF socket on the system board.
The following items are included in the processor upgrade kit:
•
•
Processor
Heat sink
Removing the Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
Prior to upgrading your system, download the latest system BIOS version on support.dell.com
.
Installing System Components
67
2
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
3
4
Open the system. See "Opening and Closing the System" on page 46.
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.
NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink
and be removed from the socket. It is recommended that you remove the heat sink while the processor is warm.
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink
is necessary to maintain proper thermal conditions.
NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time
to cool before handling.
5
Press the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift the
lever 90 degrees. See Figure 3-14.
Figure 3-14. Installing and Removing the Heat Sink
1
2
3
1
heat sink
2
heat-sink retention lever (2)
3
retention lever latch
68
Installing System Components
6
7
8
Wait 30 seconds for the heat sink to loosen from the processor.
Open the other heat sink retention lever.
If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then
processor.
9
Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the
thermal grease.
10 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See
Figure 3-15.
11 Rotate the processor shield upward and out of the way.
Figure 3-15. Installing and Removing the Processor
3
4
5
2
1
6
1
4
socket key (2)
processor
2
5
notch in processor
socket-release lever
3
6
processor shield
ZIF socket
12 Lift the processor shield to release the processor, and then lift the processor out of the socket. Leave the
release lever up so that the socket is ready for the new processor.
NOTICE: Be careful not to bend any of the pins on the LGA socket when removing the processor. Bending the
pins can permanently damage the socket and system board.
Installing System Components
69
Installing a Processor
1
2
3
Unpack the new processor.
Align the rocessor with the socket keys on the ZIF socket. See Figure 3-15.
nstall the processor in the socket.
p
I
NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when
you turn the system on.
a
If the release lever on the processor socket is not positioned all the way up, move it to that position.
b
p
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily
into the socket.
c
When the processor is fully seated in the socket, rotate the socket release lever back down until it
snaps into place, securing the processor. See Figure 3-15.
d
Close the processor shield. See Figure 3-15.
4
Install the heat sink.
If you receive a heat sink and pre-applied thermal grease with your processor kit, remove the
a
protective sheet from the thermal grease layer on top of the heat sink.
•
in step 9.
•
top of the processor.
b
c
d
Place the heat sink onto the processor. See Figure 3-14.
Close one of the two heat sink retention levers until it locks. See Figure 3-14
.
Repeat for the other heat sink retention lever.
5
6
7
Close the system. See "Closing the System" on page 47.
As the system boots, it detects the presence of the new processor and automatically changes the system
configuration information in the System Setup program.
Press <F2> to enter the System Setup program, and check that the processor information matches the new
system configuration.
See "Using the System Setup Program" on page 31 for instructions about using the System Setup program.
Run the system diagnostics to verify that the new processor operates correctly.
See "Running the System Diagnostics" on page 111 for information about running the diagnostics.
70
Installing System Components
RAC Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
The optional Remote Access Controller (RAC) provides a set of advanced features for managing the server
remotely. The following procedure describes the steps for installing or removing the optional RAC card.
Installing a RAC Card
1
Turn off the system, including any attached peripherals, and then disconnect the system from the electrical
outlet.
2
3
4
5
6
Open the system. See "Opening the System" on page 46
If applicable, remove the plastic filler plug from the system back panel. See Figure 3-16.
Remove any PCI cards attached to the center riser. See "Removing an Expansion Card" on page 62.
Remove the center riser card from the system board. See "Expansion-Card Riser" on page 82.
Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening, aligning
the card with the back standoff.
Figure 3-16. Installing and Removing a RAC Card
2
1
3
6
4
5
1
4
RAC card
2
5
RAC-card connectors (2)
front standoffs (2)
3
6
filler plug location
back standoff
RAC-card cable connectors
Installing System Components
71
7
Align the front edge of the RAC card with the front plastic retention standoffs, and then press down on the
front of the card until it is fully seated. See Figure 3-16.
When the front of the card is fully seated, the front plastic standoffs snap over the front edge of the card.
8
9
Connect the two small cables (44-pin cable and 50-pin cable), ensuring that connector labeled "Planar" is
attached to the appropriate system board connector and the connector labeled "DRAC" is attached to the
appropriate RAC card connector.
Replace the center riser card. See "Expansion-Card Riser" on page 82.
10 Replace any PCI cards that were removed from the center riser. See "Installing an Expansion Card" on
page 61.
11 Close the system. See "Closing the System" on page 47.
12 Reconnect the system and peripherals to their power sources, and then turn them on.
Removing the RAC Card and Cables
1
Turn off the system, including any attached peripherals, and then disconnect the system from the electrical
outlet.
2
3
4
5
Open the system. See "Opening the System" on page 46.
Remove any PCI cards attached to the center riser. See "Removing an Expansion Card" on page 62.
Remove the center riser card from the system board. See "Expansion-Card Riser" on page 82.
Remove the RAC card cables from the system board connectors by pressing the metal tabs inward and
then pulling up.
6
7
Remove the RAC card cables from the RAC connectors by pressing the metal tabs inward and then
Remove the RAC card by pressing outwardly on the front standoffs, and then lifting the RAC card up and
out of the system.
8
9
Replace the center riser card. See "Expansion-Card Riser" on page 82.
Replace any PCI cards that were removed from the center riser. See "Installing an Expansion Card" on
page 61.
10 Close the system. See "Closing the System" on page 47.
11 Reconnect the system and peripherals to their power sources, and then turn them on.
72
Installing System Components
Optical Drive
The optional slimline optical drive is mounted on a tray that slides into the front panel and connects to the
controllers on the system board through the sideplane board.
NOTE: DVD devices are data only.
Removing the Optical Drive Tray
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
Turn off the system, including any attached peripherals, and then disconnect the system from its electrical
outlet.
2
3
4
5
6
Open the system. See "Opening and Closing the System" on page 46.
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.
Disconnect the optical-drive cable from the back of the drive. See Figure 3-17.
To remove the optical drive, press forward on the blue tray release tab, and then slide the drive tray out of
the system. See Figure 3-17.
Installing System Components
73
Figure 3-17. Removing and Installing the Optical Drive Tray
1
2
3
4
1
4
optical -drive tray
optical drive
2
optical-drive cable
3
optical-drive release tab
Installing the Optical Drive Tray
1
Align the optical drive tray with its opening in the front panel.
The optical drive opening is located directly below the SAS daughter card bay.
2
3
4
Slide in the drive tray until the tray snaps into place. See Figure 3-17.
Connect the optical-drive cable from the back of the drive. See Figure 3-17.
Replace the SAS controller daughter card.See "Installing a SAS Controller Daughter Card or SAS RAID
Controller Daughter Card" on page 56.
5
6
7
Close the system. See "Opening and Closing the System" on page 46.
Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
74
Installing System Components
Hard Drives
This subsection describes how to install and configure SAS or SATA hard drives in the system's internal
hard-drive bays. Your system features the option of two 3.5-inch (SAS/SATA) internal hard-drive bays or four
2.5-inch (SAS only) internal hard-drive bays that accommodate up to either two or four hard drives. All drives
connect to the system board through one of two optional backplane boards.
NOTE: Depending on the hard drive configuration you ordered, your hard drive(s) may come with a drive
interposer that allows your SATA drive to attach to the SAS connector on the backplane.
Before You Begin
Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on
your configuration, you received one of the following two drive carrier types:
•
•
SATA drive carrier — Usable only with a SATA hard drive.
SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal
interposer card. The interposer card provides enhanced functionality that makes the SATA hard drive
usable in some storage systems.
NOTICE: Before you attempt to remove or install a drive while the system is running, see the documentation for
the optional SAS RAID daughter card to ensure that the host adapter is configured correctly to support hot-
pluggable drive removal and insertion.
NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS
backplane board.
You may need to use different programs than those provided with the operating system to partition and format
SAS or SATA hard drives.
NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive
failure.
When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long
format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours to format.
Removing a Drive Blank
NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you
remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank.
The process for removing a drive blank depends on whether your system is configured with 3.5-inch or 2.5-
inch hard drives.
For 3.5-inch hard drive configurations:
1
2
Remove the front bezel, if attached. See "Removing and Replacing the Front Bezel" on page 45.
Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward
from the bay.
3
Pry the ends of the blank outward until the blank is free.
Installing System Components
75
For 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier:
1
2
3
Remove the front bezel, if attached. See "Replacing the System Battery" on page 86.
Open the drive blank release handle to release the blank. See Figure 3-18
.
Slide the drive blank out until it is free of the drive bay.
Installing a Drive Blank
The process for installing a drive blank depends on whether your system is configured with 3.5-inch or 2.5-
inch hard drives.
For 3.5-inch hard drive configurations, the drive blank is keyed to ensure correct insertion into the drive bay.
To install a 3.5-inch drive blank, insert the blank into the drive bay rotating in with the key side first, and
press evenly on the ends of the blank until it is fully inserted and latched.
For 2.5-inch hard drive configurations, install the hard drive blank as a 2.5-inch hard drive carrier:
1
2
3
4
5
Remove the front bezel, if attached. See "Removing and Replacing the Front Bezel" on page 45
.
Open the handle on the hard-drive blank.
Insert the hard-drive blank into the drive bay until it is fully seated.
Close the handle to lock the blank in place.
Replace the front bezel, if it was removed in step 1.
Installing a Hot-Plug Hard Drive
NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive
carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed
carrier's shield spring and make it unusable.
NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with
your operating system.
1
2
Remove the front bezel if attached. See "Removing and Replacing the Front Bezel" on page 45.
If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 75.
76
Installing System Components
3
Install the hot-plug hard drive.
Open the hard-drive carrier handle. See Figure 3-18.
a
Figure 3-18. Installing a Hot-Plug Hard-Drive
3
2
1
1
2
drive carrier
3
hard drive
NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier.
Doing so can damage the partially installed carrier's shield spring and make it unusable. Ensure that the adjacent
b
Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. See
Figure 3-18.
c
Close the hard-drive carrier handle to lock it in place.
4
Replace the front bezel if it was removed in step 1. See "Removing and Replacing the Front Bezel" on
page 45.
Installing System Components
77
Replacing a Hard-Drive Carrier
Removing a Hard Drive From a Hard-Drive Carrier
1
If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card:
a
Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer
card.
b
c
d
Push the lever away from the carrier rail to release the left end of the card.
Rotate the left end away from the hard drive to release the connector.
Pull the right end of the interposer card clear of the slots in the carrier rail.
2
Remove the four screws from the slide rails on the hard-drive carrier and separate the hard drive from the
carrier.
NOTE: SAS hard drives must be installed only in SATAu drive carriers. The SATAu drive carrier is labeled
"SATAu" and also has marks indicating the SAS and SATA mounting screws.
1
2
Insert the SAS hard drive into the hard-drive carrier with the connector end of the drive at the rear. See
Figure 3-19
.
Viewing the assembly as shown in Figure 3-19, align the bottom rear screw hole on the hard drive with
the hole labeled "SAS" on the hard drive carrier.
When aligned correctly, the rear of the hard drive will be flush with the rear of the hard-drive carrier.
3
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-19.
78
Installing System Components
Figure 3-19. Installing a SAS Hard Drive Into a Drive Carrier
1
2
3
1
screws (4)
2
SATAu drive carrier
3
SAS hard drive
Installing a SATA Hard Drive Into a SATA Drive Carrier
NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers
(labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers.
1
Insert the SATA hard drive into the hard-drive carrier with the connector end of the drive at the rear.
See Figure 3-20
Align the screw holes on the hard drive with the holes on the hard-drive carrier. See Figure 3-20
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-20
.
2
3
.
.
Installing System Components
79
Figure 3-20. Installing a SATA Hard Drive Into a SATA Drive Carrier
2
1
3
1
screws (4)
2
SATA drive carrier
3
SATA hard drive
NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto
the back of the hard drive. The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and
SATA mounting screws.
1
2
Insert the SATA hard drive into the SATAu hard-drive carrier with the connector end of the drive at the
rear. See Figure 3-21
.
Viewing the assembly as shown in Figure 3-21, align the bottom rear screw hole on the hard drive with
the hole labeled "SATAu" on the hard drive carrier.
When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier.
Attach the four screws to secure the hard drive to the hard-drive carrier. See Figure 3-21.
3
80
Installing System Components
4
Attach the interposer card to the rear of the SATA hard drive:
a
Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer
card bracket attach to the slots on the inside of the carrier rail. See Figure 3-21.
b
c
Rotate the bottom end of the card toward the hard drive to seat the connector. See Figure 3-21.
Push the bottom end of the card towards the hard drive until the latch on the card bracket clicks into
place.
Figure 3-21. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier
1
2
3
4
5
1
4
screws (4)
SATA hard-drive
2
5
SATAu drive carrier
hole labels
3
interposer card (SATA only)
Installing System Components
81
Expansion-Card Riser
Removing an Expansion-Card Riser
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
3
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Figure 3-22. Expansion-Card Riser Removal
3
2
1
4
8
7
6
5
1
4
7
left riser board
2
5
8
left riser board release
latches (2)
3
6
left riser board alignment
pins (2)
left riser board connectors (2)
center riser board
center riser board connector
center riser board alignment
pins (2)
center riser board release latch
82
Installing System Components
4
5
If applicable, remove the expansion card from the riser.
Press the release latch(es) on the riser board and lift the riser board straight up from the system board. See
Figure 3-22.
The left riser board has two release latches; the center riser board has one latch.
Installing an Expansion-Card Riser
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
Align the riser board with the alignment pins on the system board, then lower the board onto the pins.
Press down on the riser board until the edge connector(s) on the board is (are) fully seated in the riser
board connector on the system board. See Figure 3-22.
3
4
5
6
If applicable, install the expansion card in the expansion-card slot.
Close the system. See "Opening and Closing the System" on page 46.
Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
Backplane Board
Removing the Backplane Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
The removal procedure varies slightly, depending on which backplane board you have in your system.
1
2
3
4
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Remove the hard drives.
NOTICE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from
which bay.
5
Disconnect the SAS cable and power cable from the backplane.
–
–
If you are removing a 3.5-inch hard drive (two-drive) backplane, see Figure 3-23.
If you are removing a 2.5-inch hard drive (four-drive) backplane, see Figure 6-4.
Installing System Components
83
6
Remove the backplane board:
–
If you are removing a 3.5-inch hard drive (two-drive) backplane, press the release latch at the left end
of the board, slide the board to its right, and lift the backplane off of the securing tabs. See
Figure 3-23.
–
If you are removing a 2.5-inch hard drive (four-drive) backplane, press the release latch at each end of
the backplane and lift the backplane off of the securing tabs. See Figure 6-4.
Figure 3-23. 2.5-Inch Hard Drive Backplane Board Removal and Installation
1
2
6
3
5
4
1
4
backplane board release latch
securing tabs
2
5
backplane board
3
6
securing slots
power cable
SAS interface cable
84
Installing System Components
Installing the Backplane Board
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
Replace the backplane board:
–
If you are installing a 3.5-inch hard drive (two-drive) backplane, fit the board onto the securing tabs,
press the release latch at the left end of the board and slide the board to its left. See Figure 3-23.
–
If you are installing a 2.5-inch hard drive (four-drive) backplane, fit the board onto the securing tabs
on the back of the drive cage and slide the board downwards until the release latch at each end of the
backplane clicks into place. See Figure 6-4.
2
3
Connect the SAS cable and power cable to the backplane connectors.
Reinstall the hard drives.
NOTE: Reinstall the hard drives in the same drive bays from which they were removed.
4
5
Close the system.
If applicable, replace the bezel.
Sideplane Board
Removing the Sideplane Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
3
4
5
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.
Disconnect the control panel cable and optical drive cable (if applicable) from the sideplane. See
Figure 6-8.
6
Press inward on the two sideplane release latches marked in blue and lift the sideplane up and away from
the system board.
Installing System Components
85
Installing the Sideplane Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
sideplane until that the sideplane connector is fully seated into the connector on the system board.
2
3
Connect the control panel cable and optical drive cable (if applicable) to the sideplane. See Figure 6-8.
Replace the SAS controller daughter card. See "Installing a SAS Controller Daughter Card or SAS RAID
Controller Daughter Card" on page 56.
4
5
6
Close the system. See "Opening and Closing the System" on page 46.
Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
System Battery
The system battery is a 3.0-volt (V), coin-cell battery.
Replacing the System Battery
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only
with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
Open the system. See "Opening and Closing the System" on page 46.
If an expansion card is installed in the left riser board, remove the card. See "Removing an Expansion
Card" on page 62.
4
Locate the battery socket. See Figure 3-24.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with
the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the
battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the
system board.
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
86
Installing System Components
5
Remove the system battery.
a
Support the battery connector by pressing down firmly on the positive side of the connector.
b
While supporting the battery connector, press the battery toward the positive side of the connector and
pry it up out of the securing tabs at the negative side of the connector.
Figure 3-24. Replacing the System Battery
1
2
3
1
positive side of battery
connector
2
system battery
3
negative side of battery
connector
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or
removing a battery.
6
7
Install the new system battery.
a
Support the battery connector by pressing down firmly on the positive side of the connector.
b
Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the
connector.
c
Press the battery straight down into the connector until it snaps into place.
If you removed an expansion card in step 3, replace the card now. See "Installing an Expansion Card" on
page 61.
8
9
Close the system. See "Opening and Closing the System" on page 46.
Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
10 Enter the System Setup program to confirm that the battery is operating properly. See "Using the System
Setup Program" on page 31.
11 Enter the correct time and date in the System Setup program's Time and Date fields.
12 Exit the System Setup program.
13 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at
least an hour.
Installing System Components
87
14 After an hour, reconnect the system to its electrical outlet and turn it on.
15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on
page 125 for instructions on obtaining technical assistance.
Control Panel Assembly
Removing the Control Panel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
3
4
5
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.
Disconnect the control panel cable at the back of the control panel board. See Figure 3-25.
a
Squeeze the metal tabs on the ends of the cable connector.
Gently work the connector out of the socket.
b
6
7
Disconnect the front panel cable from the control panel board. See Figure 3-25.
Lift the release tab at the back of the control panel carrier and slide the carrier towards the back of the
system, then lift the carrier out of the system. See Figure 3-25.
8
9
Remove the three screws that secure the control panel board to the carrier and remove the board. See
Figure 3-25.
Remove the display module:
a
b
c
Insert the end of a paper clip into the hole on the right side of the display module and gently pry the
label off.
Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis.
See Figure 3-25.
Remove the display module from the chassis cutout.
88
Installing System Components
Figure 3-25. Control Panel Removal and Installation
4
3
5
1
2
6
9
8
7
1
4
display module
2
5
display module LCD cable
3
6
control panel circuit board
control panel cable
control-panel circuit board
securing screws (3)
control panel carrier release
tab
7
control panel carrier
8
display module label
9
display module securing
screws (2)
Installing the Control Panel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
3
4
5
6
Insert the display module into the chassis cutout and secure it with the two screws.
Affix the control panel label to the display module.
Install the control panel board on the carrier, and secure it with the three Phillips screws. See Figure 3-25.
Install the carrier in the system chassis.
Connect the display module ribbon cable to the control panel board.
Connect the control panel ribbon cable to the control panel board.
Installing System Components
89
7
Replace the SAS controller daughter card. See "Installing a SAS Controller Daughter Card or SAS RAID
Controller Daughter Card" on page 56.
8
9
Close the system. See "Opening and Closing the System" on page 46.
Reconnect the system to the power source and turn on the system and attached peripherals.
10 If applicable, install the bezel. See "Removing and Replacing the Front Bezel" on page 45.
System Board
Removing the System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
3
4
5
6
7
8
If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Remove both the center and left risers from the system board. See "Removing an Expansion-Card Riser"
on page 82.
9
Remove the four fan modules. See "Removing a Cooling Fan Module" on page 48.
10 If applicable, remove the RAC card. See "RAC Card" on page 71.
11 Remove the memory modules. See "Removing Memory Modules" on page 67.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
installation.
NOTE: Your system also comes with a pre installed system board cooling shroud. Do not remove the
system board cooling shroud. See Figure 3-5.
12 Remove the heatsink(s) and microprocessor(s). See "Removing the Processor" on page 67.
13 If applicable, remove the TOE key. See "Activating the Integrated NIC TOE" on page 67.
90
Installing System Components
14 Remove the system board:
a
Pull the system-board release pin. See Figure 3-26.
b
While pulling the release pin, grasp the system board release handle and slide the system-board tray
toward the front of the chassis.
c
Lift up the system-board tray and remove it from the chassis.
Figure 3-26. System Board Removal
3
2
4
1
5
6
1
4
system-board tray release
handle
2
5
system board attached to
system-board tray
3
6
system board release pin
system board cooling shroud
system-board securing tabs
system-board securing slots
Installing the System Board
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
Lower the system-board tray until the tray sits flat on the bottom of the chassis.
Ensure that all system-board securing tabs are fully inserted into the system-board securing slots. See
Figure 3-26.
Installing System Components
91
3
4
5
6
7
8
9
Slide the system-board tray toward the back of the chassis until it locks into position.
If applicable, replace the RAC card. See "RAC Card" on page 71.
If applicable, replace the TOE key. See "Activating the Integrated NIC TOE" on page 67.
Replace the heatsink(s) and microprocessor(s).
Replace the memory modules. See "Installing Memory Modules" on page 65.
Replace both the center and left risers. See "Installing an Expansion-Card Riser" on page 83.
Replace any expansion card(s). See "Installing an Expansion Card" on page 61.
10 Replace the sideplane board. See "Installing the Sideplane Board" on page 86.
11 Replace the fan modules. See "Replacing a Cooling Fan Module" on page 49.
12 Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.
13 Replace the power supplies. See "Replacing a Power Supply" on page 55.
14 Connect any cables to the system.
15 Close the system. See "Opening and Closing the System" on page 46.
16 Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.
92
Installing System Components
4
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the
system. While working inside the system, do not attempt to service the system except as explained in
this guide and elsewhere in your system documentation.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online
or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered
by your warranty. Read and follow the safety instructions that came with the product.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 1-1.
Table 4-1. Start-Up Routine Indications
Look/listen for:
Action
A status or error message displayed on the front-panel
LCD.
See "LCD Status Messages" on page 17.
An error message displayed on the monitor.
See "System Messages" on page 25.
Alert messages from the systems management software. See the systems management software documentation.
The monitor's power indicator.
The keyboard indicators.
See "Troubleshooting the Video Subsystem" on page 95.
See "Troubleshooting the Keyboard" on page 95.
See "Troubleshooting a USB Device" on page 97.
See "Troubleshooting an Optical Drive" on page 103.
See "Troubleshooting a Hard Drive" on page 104.
The USB CD drive activity indicator.
The CD drive activity indicator.
The hard-drive activity indicator.
An unfamiliar constant scraping or grinding sound when See "Getting Help" on page 125.
you access a drive.
Troubleshooting Your System
93
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the
monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External
Connections" on page 94.
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To
avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 4-2 lists the IRQ assignments.
Table 4-2. IRQ Assignment Defaults
IRQ Line
IRQ0
Assignment
System timer
IRQ1
Keyboard controller
IRQ2
Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3
Available
IRQ4
Serial port 1 (COM1 and COM3)
Remote access controller
Reserved
IRQ5
IRQ6
IRQ7
Reserved
IRQ8
Real-time clock
IRQ9
ACPI functions (used for power management)
Available
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15
Available
Available
Math coprocessor
IDE CD drive controller
Available
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and
other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external
cables are securely attached to the external connectors on your system. See "Front-Panel Features and
Indicators" on page 11 and "Back-Panel Features and Indicators" on page 14 for the front- and back-panel
connectors on your system.
94
Troubleshooting Your System
Troubleshooting the Video Subsystem
Problem
•
•
Monitor is not working properly.
Video memory is faulty.
Action
1
2
Check the system and power connections to the monitor.
Determine whether the system has an expansion card with a video output connector.
In this system configuration, the monitor cable should normally be connected to the connector on the
expansion card, not to the system’s integrated video connector.
To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1
minute, then connect the monitor to the other video connector and turn the system on again.
3
4
Determine whether the system has monitors attached to both the front and rear video connectors.
The system supports only one monitor attached to either the front or rear video connector. When a monitor
is connected to the front panel, the back-panel video connector is disabled.
If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved,
continue to the next step.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 125.
Troubleshooting the Keyboard
Problem
•
•
System message indicates a problem with the keyboard
Keyboard is not functioning properly
Action
1
2
Examine the keyboard and its cable for signs of damage.
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 125.
3
4
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup
Program" on page 31.
If the problem is not resolved, see "Getting Help" on page 125.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
Troubleshooting Your System
95
Troubleshooting the Mouse
Problem
•
•
Mouse is not functioning properly.
Action
1
Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
2
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup
Program" on page 31.
If the mouse is damaged, continue to the next step.
3
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 125.
4
5
If the problem is not resolved, see "Getting Help" on page 125.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
If the test fails, continue to the next step.
Troubleshooting Basic I/O Functions
Problem
•
•
Error message indicates a problem with a serial port.
Device connected to a serial port is not operating properly.
Action
1
Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports
are configured appropriately for any applications you are using. See "Using the System Setup Program"
on page 31.
2
3
If the problem is confined to a particular application, see the application documentation for specific port
configuration requirements that the program may require.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on
page 97.
96
Troubleshooting Your System
Troubleshooting a Serial I/O Device
Problem
•
Device connected to the serial port is not operating properly.
Action
1
2
Turn off the system and any peripheral devices connected to the serial port.
Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable.
3
4
Turn off the system and the serial device, and swap the device with a comparable device.
Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on page 125.
If the problem persists, see "Getting Help" on page 125.
Troubleshooting a USB Device
Problem
•
•
Device connected to a USB port is not operating properly.
Action
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup
Program" on page 31.
2
3
4
Turn off the system and any USB devices.
Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 125.
5
If possible, swap the interface cable with a working cable.
6
7
Turn off the system and the USB device, and swap the device with a comparable device.
Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help" on page 125.
If the problem persists, see "Getting Help" on page 125.
Troubleshooting Your System
97
Troubleshooting a NIC
Problem
•
NIC cannot communicate with network.
Action
1
2
Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111.
Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 16.
•
•
If the link indicator does not light, check all cable connections.
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC documentation.
•
•
Change the autonegotiation setting, if possible.
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC documentation.
3
4
Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup
Program" on page 31.
5
6
Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed.
See the network equipment documentation.
Ensure that all network cables are of the proper type and do not exceed the maximum length. See Network
Cable Requirements in your Getting Started Guide
.
Troubleshooting a Wet System
Problem
•
•
Liquid spilled on the system.
Excessive humidity.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
3
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 62.
98
Troubleshooting Your System
4
5
6
Let the system dry thoroughly for at least 24 hours.
Close the system. See "Opening and Closing the System" on page 46.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help" on page 125.
7
8
If the system starts properly, shut down the system and reinstall all of the expansion cards that you
removed. See "Installing an Expansion Card" on page 61.
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
If the tests fail, see "Getting Help" on page 125.
Troubleshooting a Damaged System
Problem
•
System was dropped or damaged.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
Open the system. See "Opening and Closing the System" on page 46.
Ensure that the following components are properly installed:
•
•
•
•
•
•
Expansion cards and risers
Power supplies
Processor and heatsink
Memory modules
Fans
Drive-carrier connections to the SAS backplane board, if applicable
3
4
5
Ensure that all cables are properly connected.
Close the system. See "Opening and Closing the System" on page 46.
Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 112.
If the tests fail, see "Getting Help" on page 125.
Troubleshooting Your System
99
Troubleshooting the System Battery
Problem
•
•
•
System message indicates a problem with the battery.
System Setup program loses system configuration information.
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its
system configuration information. This situation is caused by a defective battery.
Action
1
Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on
page 31.
2
3
4
Turn off the system and disconnect it from the electrical outlet for at least one hour.
Reconnect the system to the electrical outlet and turn on the system.
Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System Battery"
on page 86.
If the problem is not resolved by replacing the battery, see "Getting Help" on page 125.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate
normally except for the time kept in the System Setup program, the problem may be caused by software rather
than by a defective battery.
Troubleshooting Power Supplies
Problem
•
•
•
System-status indicators are amber.
Power-supply fault indicators are amber.
Front-panel status LCD indicates a problem with the power supplies.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 111.
Locate the faulty power supply.
100
Troubleshooting Your System
The power supply's fault indicator is lit. See "Power Indicator Codes" on page 15.
NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate.
The system is in the redundant mode when two power supplies are installed. Remove and install only one power
supply at a time in a system that is powered on. Operating the system for extended periods of time with only one
power supply installed, without a power supply blank installed, can cause the system to overheat.
Remove the faulty power supply. See "Power Supplies" on page 53.
3
Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supplies"
on page 53.
NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply
and to determine if it is working properly. The power indicator turns green to signify that the power supply is
functioning properly. See "Power Indicator Codes" on page 15.
If the problem persists, see "Getting Help" on page 125.
Troubleshooting System Cooling Problems
Problem
•
Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
•
•
•
•
Ambient temperature is too high.
External airflow is obstructed.
Cables inside the system obstruct airflow.
An individual cooling fan has failed. See "Troubleshooting a Fan" on page 101.
Troubleshooting a Fan
Problem
•
•
•
System-status indicator is amber.
Systems management software issues a fan-related error message.
Display module LCD indicates a problem with the fan.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
Troubleshooting Your System
101
2
Open the system. See "Opening and Closing the System" on page 46.
CAUTION: The cooling fans are not hot-pluggable. To maintain proper cooling while the system is on, only
replace one fan at a time.
3
4
Locate the faulty fan indicated by the LCD display or diagnostic software. For the identification number
of each fan, see "Removing and Installing a Cooling Fan" on page 49.
Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "Cooling Fan
Modules" on page 48.
NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly.
If the problem is not resolved, install a new fan. See "Cooling Fan Modules" on page 48.
5
If the replacement fan is working properly, close the system. See "Opening and Closing the System" on
page 46.
If the replacement fan does not operate, see "Getting Help" on page 125.
Troubleshooting System Memory
Problem
•
•
•
Faulty memory module.
Faulty system board.
Front-panel status LCD indicates a problem with system memory.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step.
If an error message appears, go to step 12.
3
Enter the System Setup program and check the system memory setting. See "Entering the System Setup
Program" on page 31.
If the amount of memory installed matches the system memory setting, go to step 12.
4
5
6
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.
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Troubleshooting Your System
7
8
9
Replace the memory cooling shroud. See "Replacing the Memory Cooling Shroud" on page 53.
Close the system. See "Opening and Closing the System" on page 46.
10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
Program" on page 31.
If the amount of memory installed does not match the system memory setting, then perform the following
steps:
a
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
b
NOTE: Several configurations for memory modules exist; see "General Memory Module Installation
Guidelines" on page 64.
c
Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory
Modules" on page 65.
d
e
f
Close the system. See "Opening and Closing the System" on page 46.
Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
As the system boots, observe the monitor screen and the indicators on the keyboard.
12 Perform the following steps:
a
b
c
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Perform step c through step f in step 11 for each memory module installed.
If the problem persists, see "Getting Help" on page 125.
Troubleshooting an Optical Drive
Problem
•
•
System cannot read data from a CD or DVD in an optical drive.
Optical drive indicator does not blink during boot.
NOTE: DVD devices are data only.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Troubleshooting Your System
103
1
2
Try using a different CD or DVD that you know works properly.
Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the
System Setup Program" on page 31.
3
4
5
6
7
8
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
Open the system. See "Opening and Closing the System" on page 46.
Remove the SAS controller daughter card or the SAS RAID controller daughter card, as applicable. See
"Removing a SAS Controller Daughter Card" on page 56.
9
Close the system. See "Opening and Closing the System" on page 46.
10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 125.
Troubleshooting a Hard Drive
Problem
•
•
Device driver error.
One or more hard drives not recognized by the system.
Action
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up
all files on the hard drive.
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
Depending on the results of the diagnostics test, proceed as needed through the following steps.
2
3
Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.
If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single
hard drive, continue to the next step.
4
5
Turn off your system, reseat the hard drive, and restart the system.
If your system has a SAS RAID controller daughter card, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter configuration utility program.
104
Troubleshooting Your System
See the documentation supplied with the host adapter for information about the configuration utility.
b
c
Ensure that the hard drive has been configured correctly for the RAID.
Exit the configuration utility and allow the system to boot to the operating system.
6
7
Ensure that the required device drivers for your controller daughter card are installed and are configured
NOTICE: Do not perform the following step if you have a SAS RAID controller daughter card.
location with another hard drive that is functioning properly.
If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard
Drive" on page 76.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems.
Replace the hard-drive carrier. See "Getting Help" on page 125.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS
backplane has a defective connector. See "Getting Help" on page 125.
8
Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
b
c
Open the system. See "Opening and Closing the System" on page 46.
Verify that the cable connections between SAS backplane(s) and the SAS daughter card are correct.
See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on page 56.
d
e
f
Verify that the SAS cables are securely seated in their connectors.
Verify that the power connectors on the SAS backplane(s) are securely seated in their connectors.
Close the system. See "Opening and Closing the System" on page 46.
g
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 125.
Troubleshooting a SAS or SAS RAID Controller Daughter Card
NOTE: When troubleshooting a SAS or SAS RAID controller daughter card, also see the documentation for your
operating system and the controller daughter card.
Problem
•
•
Error message indicates a problem with the SAS or SAS RAID controller daughter card.
SAS or SAS RAID controller daughter card performs incorrectly or not at all.
Troubleshooting Your System
105
Action
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
Enter the System Setup program and ensure that the SAS or SAS RAID controller daughter card is
enabled. See "Using the System Setup Program" on page 31.
3
Restart the system and press the applicable key sequence to enter the configuration utility program:
•
•
<Ctrl><C> for a SAS controller
<Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration settings.
4
Check the configuration settings, make any necessary corrections, and restart the system.
If the problem is not resolved, continue to the next step.
5
6
7
8
Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.
Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Ensure that the controller card is firmly seated in its connector. See "SAS Controller Daughter Card" on
page 56.
9
•
•
Memory module
Battery
10 Verify that the cable connections between the SAS backplane(s) and the SAS controller daughter card are
correct. See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on
page 56.
11 Ensure that the cables are firmly connected to the SAS controller daughter card and the SAS backplane
board.
13 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the
problem persists, proceed as follows:
•
•
If you have a SAS controller daughter card, see "Getting Help" on page 125.
If you have a SAS RAID controller daughter card, replace the SAS RAID daughter card battery
"Installing a RAID Battery" on page 60. If replacing the battery does not solve the problem, see
"Getting Help" on page 125.
.
See
106
Troubleshooting Your System
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the
expansion card.
Problem
•
•
Error message indicates a problem with an expansion card.
Expansion card performs incorrectly or not at all.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
3
4
5
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on
page 61.
6
7
Close the system. See "Opening and Closing the System" on page 46.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, go to the next step.
8
9
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
10 Remove all expansion cards installed in the system. See "Installing an Expansion Card" on page 61.
11 Close the system. See "Opening and Closing the System" on page 46.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 125.
14 For each expansion card you removed in step 10, perform the following steps:
a
b
c
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Reinstall one of the expansion cards.
Troubleshooting Your System
107
d
e
Close the system. See "Opening and Closing the System" on page 46.
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 125.
Troubleshooting the Microprocessors
Problem
•
•
•
Error message indicates a processor problem.
Front-panel status LCD indicates a problem with the processors or system board.
A heat sink is not installed for each processor.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1
2
3
4
5
6
7
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 111.
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
Ensure that each processor and heat sink are properly installed. See "Removing the Processor" on page 67.
Close the system. See "Opening and Closing the System" on page 46.
Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Run the appropriate online diagnostic test.
If the tests fail or the problem persists, continue to the next step.
8
9
Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Open the system. See "Opening and Closing the System" on page 46.
10 Remove processor 2, leaving only processor 1 installed. See "Removing the Processor" on page 67.
If only one processor is installed, see "Getting Help" on page 125.
11 Close the system. See "Opening and Closing the System" on page 46.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13 Run the appropriate online diagnostic test.
If the tests complete successfully, go to step 19.
14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
15 Open the system. See "Opening and Closing the System" on page 46.
108
Troubleshooting Your System
16 Replace processor 1 with another processor of the same capacity. See "Removing the Processor" on
page 67.
17 Close the system. See "Opening and Closing the System" on page 46.
18 Run the appropriate online diagnostic test.
If the tests complete successfully, replace processor 1. See "Getting Help" on page 125.
19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
20 Open the system. See "Opening and Closing the System" on page 46.
21 Reinstall the processor that you removed in step 10. See "Removing the Processor" on page 67.
22 Close the system. See "Opening and Closing the System" on page 46.
23 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem persists, see "Getting Help" on page 125.
Troubleshooting Your System
109
110
Troubleshooting Your System
5
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance.
The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or
risking data loss. If you are unable to fix the problem yourself, service and support personnel can use
diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to
identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the
Diagnostics tab. For information about using diagnostics, see the online help. For additional information,
see the Server Administrator User's Guide
.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices. The
system diagnostics menus and options allow you to:
•
•
•
•
•
Run tests individually or collectively.
Control the sequence of tests.
Repeat tests.
Display, print, or save test results.
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit
is reached.
•
•
•
View help messages that briefly describe each test and its parameters.
View status messages that inform you if tests are completed successfully.
View error messages that inform you of problems encountered during testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be
indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and
diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
111
Running the System Diagnostics
The system diagnostics is run from the utility partition on your hard drive.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause
invalid results or error messages. In addition, use only the program that came with your system (or an updated
version of that program).
1
2
As the system boots, press <F10> during POST.
From the utility partition main menu, select Run System Diagnostics, or select Run Memory
Diagnostics if you are troubleshooting memory.
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next,
the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system
diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your
screen.
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 5-1 provides a brief explanation of testing options.
Table 5-1. System Diagnostics Testing Options
Testing Option
Express Test
Function
Performs a quick check of the system. This option runs device tests that
do not require user interaction. Use this option to quickly identify the
source of your problem.
Extended Test
Performs a more thorough check of the system. This test can take an hour
or longer.
Custom Test
Information
Tests a particular device.
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize window appears and allows you to
select the device(s) to be tested, select specific options for testing, and view the test results.
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or
by module, depending on the option you select. Click the (+) next to a device or module to view its components.
Click (+) on any component to view the tests that are available. Clicking a device, rather than its components,
selects all of the components of the device for testing.
112
Running the System Diagnostics
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You can set the following options:
•
•
Non-Interactive Tests Only — When checked, runs only tests that require no user intervention.
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run
when you select this option.
•
•
•
Show Ending Timestamp — When checked, time stamps the test log.
Test Iterations — Selects the number of times the test is run.
Log output file pathname — When checked, enables you to specify where the test log file is saved.
Viewing Information and Results
The tabs in the Customize window provide information about the test and the test results. The following tabs
are available:
•
•
•
•
•
Results — Displays the test that ran and the result.
Errors — Displays any errors that occurred during the test.
Help — Displays information about the currently selected device, component, or test.
Configuration — Displays basic configuration information about the currently selected device.
Parameters — If applicable, displays parameters that you can set for the test.
Running the System Diagnostics
113
114
Running the System Diagnostics
6
Jumpers and Connectors
This section provides specific information about the system jumpers. It also provides some basic
information on jumpers and switches and describes the connectors on the various boards in the system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the
jumper settings.
NOTE: To access the jumpers, remove the system board cooling shroud by lifting the release latch and
sliding the shroud towards the front of the system. See Figure 3-13.
NOTE: Lift up the memory module airflow shroud for easy access to the jumpers.
Jumpers and Connectors
115
Figure 6-1. System Board Jumpers
Table 6-1. System Board Jumper Settings
Jumper
Setting
Description
(default)
(default)
1
2
PWRD_EN
The password feature is enabled.
The password feature is disabled.
The configuration settings are retained at system boot.
NVRAM_CLR
The configuration settings are cleared at the next system
boot. (If the configuration settings become corrupted to the
point where the system will not boot, install the jumper and
boot the system. Remove the jumper before restoring the
configuration information.)
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.
116
Jumpers and Connectors
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed in
detail in "Using the System Setup Program" on page 31. The password jumper enables these password features
or disables them and clears any password(s) currently in use.
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information
Guide.
1
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
2
3
4
Open the system. See "Opening and Closing the System" on page 46.
Lift up the memory module shroud.
Remove the jumper plug from the password jumper.
See Figure 6-1 to locate the password jumper on the system board.
5
6
Close the system.
Reconnect your system and peripherals to their electrical outlets, and turn on the system.
The existing passwords are not disabled (erased) until the system boots with the password jumper plug
removed. However, before you assign a new system and/or setup password, you must install the jumper
plug.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system
disables the new password(s) the next time it boots.
7
Turn off the system, including any attached peripherals, and disconnect the system from the electrical
outlet.
8
9
Open the system. See "Opening and Closing the System" on page 46.
Install the jumper plug on the password jumper.
11 Close the system.
12 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
13 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Assigning a System Password" on
page 38.
Jumpers and Connectors
117
Table 6-2. System Board Connectors
Connector
RAC_CONN2
RAC_CONN1
NVRAM_CLR
PWRD_EN
DIMM 1
Description
1
2
3
4
5
6
7
8
9
Connector for the remote access control connector (RAC)
Connector for the remote access control connector
Configuration jumper
Password jumper
Memory module connector, slot 1
Memory module connector, slot 5
Memory module connector, slot 2
Memory module connector, slot 6
Memory module connector, slot 3
Memory module connector, slot 7
Memory module connector, slot 4
Memory module connector, slot 8
System cooling fan module 4 connector
Microprocessor connector 1
DIMM 5
DIMM 2
DIMM 6
DIMM 3
10 DIMM 7
11 DIMM 4
12 DIMM 8
13 FAN_MOD4
14 CPU1
15 FAN_MOD3
16 FAN_MOD2
17 CPU2
System cooling fan module 3 connector
System cooling fan module 2 connector
Microprocessor connector 2
18 FAN_MOD1
19 SIDEPLANE
20 BACKPLANE
21 TOE_KEY
22 LEFT PCIe RISER
23 SATA_A
System cooling fan module 1 connector
Sideplane connector
Backplane power connector
TCP/IP offload engine key
Left riser board connector
SATA A connector
24 BATTERY
25 LEFT PCI-X RISER
26 CENTER RISER
Connector for the 3.0-V coin battery
Left riser board connector (PCIe or PCI-X)
Center riser board connector (PCIe or PCI-X)
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.
Jumpers and Connectors
119
SAS/SATA Backplane Board Connectors
Figure 6-3 shows the location of the connectors on the SAS/SATA backplane board that supports two 3.5-inch
hard drives (Option 1).
Figure 6-3. SAS 3.5-Inch-Drive Backplane Board Components - Option 1
3
1
4
2
1
4
backplane power connector
Drive 1 connector
2
Drive 0 connector
3
SAS A connector
Figure 6-4 and Figure 6-5 show the location of the connectors on the SAS/SATA backplane board that supports
four 2.5-inch hard drives (Option 2).
120
Jumpers and Connectors
Figure 6-4. SAS 2.5-Inch-Drive Backplane Board Components - Option 2 (Front)
6
5
4
3
7
2
1
1
4
7
Drive 1 connector
Drive 2 connector
release latches (2)
2
5
Drive 0 connector
securing tabs
3
6
Drive 3 connector
securing slots
Figure 6-5. SAS Backplane Board Components - Option 2 (Back)
1
2
1
SAS A connector
2
backplane power connector
Jumpers and Connectors
121
There are two expansion card configurations for this systems. Each riser (center riser and left riser) contains
one slot for either a PCI-X configuration or a PCIe configuration. This system supports only one
configuration (PCI-X or PCIe) for both risers. Figure 6-6 and Figure 6-7 show the components on the
optional PCI-X expansion-card riser boards, including the expansion-card slots and buses. "PCIe Riser
Board Expansion Slots" on page 61 and "PCI-X Riser Board Expansion Slots" on page 61 list the PCI bus
and operating speed for each expansion-card slot.
NOTE: Because the orientation and physical connectors are similar, the PCIe expansion card configuration is not
shown.
Figure 6-6. Optional PCI-X Expansion-Card Left Riser Board Components
2
1
1
connector to system board
2
slot 2 PCI-X 64 bit/133 MHz
Figure 6-7. Optional PCI-X Expansion-Card Center Riser Board Components
2
1
1
slot 1 PCI-X
2
connector to system board
122
Jumpers and Connectors
124
Jumpers and Connectors
7
Getting Help
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1
2
3
4
Run the system diagnostics and record any information provided.
Make a copy of the Diagnostics Checklist, and fill it out.
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help
with installation and troubleshooting procedures.
For more information, see "Online Services" on page 125.
5
If the preceding steps have not resolved the problem, call Dell for technical assistance.
NOTE: Call technical support from a phone near or at the system so that technical support can assist you
with any necessary procedures.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call
directly to the proper support personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service" on page 126 and
"Before You Call" on page 128.
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
Getting Help
125
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American countries)
www.dell.ca (Canada only)
•
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
Electronic Support Service
[email protected] (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Electronic Quote Service
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only)
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the
technical support service. See the contact information for your region.
Automated Order-Status Service
To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you
can call the automated order-status service. A recording prompts you for the information needed to locate and
report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell
hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Before You Call" on page 128 and then see the contact
information for your region.
126
Getting Help
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This
service may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for
customer assistance. Have your invoice or packing slip available when you call. See the contact information for
your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order,
visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the
contact information for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the
outside of the box.
For the telephone number to call, see the contact information for your region.
Include a copy of the invoice and a letter describing the reason for the return.
2
3
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you
have run and any error messages reported by the system diagnostics.
4
5
Include any accessories that belong with the item(s) being returned (such as power cables, media such as
CDs and diskettes, and guides) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages
are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to
you.
Getting Help
127
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone
system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for
technical assistance and call from a telephone at or near the computer. You may be asked to type some
commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer system itself. Ensure that the system documentation is available.
CAUTION: Before servicing any components inside your computer, see your Product Information Guide for
important safety information.
128
Getting Help
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system’s start-up files.
If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Description of problem and troubleshooting procedures you performed:
Getting Help
129
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate
telephone number listed for participating countries. If you do not see a telephone number listed that is specific for
XPS portable computers, you may contact Dell through the support number listed and your call will be routed
appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the
following table. If you need assistance in determining which codes to use, contact a local or an international
operator.
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Anguilla
General Support
toll-free: 800-335-0031
1-800-805-5924
Antigua and Barbuda
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
General Support
Website: www.dell.com.ar
E-mail: [email protected]
E-mail for desktop and portable computers:
City Code: 11
®
E-mail for servers and EMC storage products:
Customer Care
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-810-444-3355
Technical Support
Technical Support Services
Sales
Aruba
General Support
toll-free: 800-1578
Australia (Sydney)
Website: support.ap.dell.com
International Access Code: 0011 E-mail: support.ap.dell.com/contactus
Country Code: 61
General Support
13DELL-133355
City Code: 2
130
Getting Help
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Austria (Vienna)
Website: support.euro.dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 81
0820 240 530 14
City Code: 1
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Support for XPS portable computers only
Home/Small Business Support for all other Dell
computers
Preferred Accounts/Corporate Support
Switchboard
0660 8779
0820 240 530 00
Bahamas
General Support
toll-free: 1-866-278-6818
1-800-534-3066
Barbados
General Support
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
Tech Support for XPS portable computers only
Tech Support for all other Dell computers
Tech Support Fax
02 481 92 96
02 481 92 88
02 481 92 95
Customer Care
02 713 15 65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
toll-free: 800-10-0238
Bolivia
General Support
Brazil
Website: www.dell.com/br
Customer Support, Tech Support
International Access Code: 00
Country Code: 55
City Code: 51
0800 90 3355
51 481 5470
Technical Support Fax
Customer Care Fax
Sales
51 481 5480
0800 90 3390
British Virgin Islands
General Support
toll-free: 1-866-278-6820
Getting Help
131
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Brunei
Technical Support (Penang, Malaysia)
Customer Care (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
604 633 4966
604 633 4888
604 633 4955
Country Code: 673
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus
International Access Code: 011 AutoTech (automated Hardware and Warranty
toll-free: 1-800-247-9362
Support)
Customer Service (Home Sales/Small Business)
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
toll-free: 1-800-847-4096
Customer Service (med./large business, government)
Customer Service (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
Hardware Warranty Support (Home Sales/Small
Business)
toll-free: 1-800-906-3355
toll-free: 1-800-387-5757
1-877-335-5767
Hardware Warranty Support (med./large bus.,
government)
Hardware Warranty Support (printers, projectors,
televisions, handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
Sales (med./large bus., government)
Spare Parts Sales & Extended Service Sales
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
General Support
1-800-805-7541
Sales and Customer Support
toll-free: 1230-020-4823
132
Getting Help
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Technical Support E-mail: [email protected]
Customer Care E-mail: [email protected]
Technical Support Fax
592 818 1350
Technical Support (Dell™ Dimension™ and
Inspiron)
toll-free: 800 858 2968
Technical Support (OptiPlex™, Latitude™, and Dell
Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (projectors, PDAs, switches,
routers, and so on)
Technical Support (printers)
Customer Care
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
Customer Care Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
toll-free: 800 858 2020
toll-free: 800 858 2669
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
General Support
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
980-9-15-3978
Colombia
Costa Rica
General Support
0800-012-0435
Getting Help
133
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
Customer Care
Fax
Technical Fax
Switchboard
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
General Support
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
Dominica
toll-free: 1-866-278-6821
1-800-148-0530
toll-free: 999-119
01-899-753-0777
Dominican Republic
Ecuador
General Support
General Support
El Salvador
General Support
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990 Technical Support
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
Country Code: 358
Customer Care
Fax
City Code: 9
Switchboard
134
Getting Help
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
City Codes: (1) (4)
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
Customer Care
Switchboard
Sales
Fax
Germany (Langen)
International Access Code: 00
Country Code: 49
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
06103 766-7222
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
City Code: 6103
Getting Help
135
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Greece
Website: support.euro.dell.com
International Access Code: 00
Country Code: 30
Technical Support
Gold Service Technical Support
Switchboard
00800-44 14 95 18
00800-44 14 00 83
2108129810
Gold Service Switchboard
Sales
2108129811
2108129800
Fax
2108129812
Grenada
General Support
General Support
General Support
Website: support.ap.dell.com
toll-free: 1-866-540-3355
1-800-999-0136
Guatemala
Guyana
toll-free: 1-877-270-4609
Hong Kong
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
2969 3191
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
India
E-mail: [email protected]
Technical Support
1600338045
and 1600448046
1600 33 8044
Sales (Large Corporate Accounts)
Sales (Home and Small Business)
1600 33 8046
136
Getting Help
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
City Code: 1
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
U.K. Sales (dial within U.K. only)
Fax/Sales Fax
0870 907 4000
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
Home and Small Business
Technical Support
International Access Code: 00
Country Code: 39
City Code: 02
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Customer Care
Fax
Switchboard
Corporate
Technical Support
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
Customer Care
Fax
Switchboard
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Getting Help
137
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001 Technical Support (servers)
toll-free: 0120-198-498
81-44-556-4162
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
81-44-520-1435
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
81-44-556-3894
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Faxbox Service
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
24-Hour Automated Order Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400
employees)
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
044-556-1469
Public Sales (government agencies, educational
institutions, and medical institutions)
Global Segment Japan
Individual User
044-556-3469
044-556-1760
044-556-4300
Switchboard
Korea (Seoul)
E-mail: [email protected]
International Access Code: 001 Support
toll-free: 080-200-3800
toll-free: 080-200-3801
Country Code: 82
Support (Dimension, PDA, Electronics and
Accessories)
City Code: 2
Sales
toll-free: 080-200-3600
2194-6202
Fax
Switchboard
2194-6000
138
Getting Help
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Latin America
Customer Technical Support (Austin, Texas, U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
512 728-4093
512 728-3619
512 728-3883
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4397
512 728-4600
SalesFax (Austin, Texas, U.S.A.)
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
Support
International Access Code: 00
Country Code: 352
342 08 08 075
+32 (0)2 713 15 96
26 25 77 81
Home/Small Business Sales
Corporate Sales
Customer Care
+32 (0)2 481 91 19
26 25 77 82
Fax
Macao
Technical Support
toll-free: 0800 105
34 160 910
Country Code: 853
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Website: support.ap.dell.com
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 880 193
toll-free: 1 800 881 306
toll-free: 1800 881 386
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
City Code: 4
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1800 881 306
(option 6)
Transaction Sales
Corporate Sales
toll-free: 1 800 888 202
toll-free: 1 800 888 213
Getting Help
139
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Mexico
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
50-81-8800
International Access Code: 00
Country Code: 52
Sales
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
50-81-8800
Customer Service
Main
or 01-800-888-3355
toll-free: 1-866-278-6822
001-800-882-1519
Montserrat
General Support
Netherlands Antilles
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
General Support
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Technical Support Fax
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
City Code: 20
Home/Small Business Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
New Zealand
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
International Access Code: 00
Country Code: 64
Nicaragua
0800 441 567
General Support
001-800-220-1006
140
Getting Help
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Norway (Lysaker)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 47
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Switchboard
815 35 043
671 16882
671 17575
23162298
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
0800-50-669
Peru
General Support
Poland (Warsaw)
Website: support.euro.dell.com
Country Code: 48
Customer Service Phone
Customer Care
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
City Code: 22
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Portugal
Website: support.euro.dell.com
Technical Support
Customer Care
International Access Code: 00
Country Code: 351
707200149
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
1-800-805-7545
Puerto Rico
General Support
General Support
General Support
St. Kitts and Nevis
St. Lucia
toll-free: 1-877-441-4731
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
Getting Help
141
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005 Technical Support (Dimension, Inspiron, and
toll-free: 1800 394 7430
toll-free: 1800 394 7488
toll-free: 1800 394 7478
Electronics and Accessories)
Country Code: 65
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1 800 394 7430
(option 6)
Transaction Sales
Corporate Sales
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
Slovakia (Prague)
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
International Access Code: 00
Country Code: 421
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
Fax
Tech Fax
Switchboard (Sales)
Website: support.euro.dell.com
E-mail: [email protected]
Gold Queue
South Africa (Johannesburg)
International Access Code:
09/091
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Country Code: 27
City Code: 11
Technical Support
Customer Care
Sales
Fax
Switchboard
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales
(Penang, Malaysia)
142
Getting Help
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 34
City Code: 91
Home and Small Business
Technical Support
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Customer Care
Switchboard
Fax
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Technical Support Fax
Sales
0771 340 340
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
City Code: 8
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
0848 33 88 57
0844 811 411
City Code: 22
Technical Support (Home and Small Business) for all
other Dell products
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
Switchboard
Getting Help
143
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Taiwan
Website: support.ap.dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
Dimension, and Electronics and Accessories)
toll-free: 00801 86 1011
toll-free: 00801 60 1256
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 00801 60 1250
(option 5)
Transaction Sales
toll-free: 00801 65 1228
toll-free: 00801 651 227
Corporate Sales
Thailand
Website: support.ap.dell.com
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell
toll-free: 1800 0060 07
toll-free: 1800 0600 09
Precision)
Country Code: 66
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Care
toll-free: 1800 006 007
(option 7)
Corporate Sales
toll-free: 1800 006 009
toll-free: 1800 006 006
1-800-805-8035
Transaction Sales
Trinidad/Tobago
General Support
General Support
Turks and Caicos Islands
toll-free: 1-866-540-3355
144
Getting Help
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 44
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: [email protected]
City Code: 1344
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support for XPS portable computers only
0870 366 4180
0870 908 0800
Technical Support (direct and general) for all other
products
Global Accounts Customer Care
Home and Small Business Customer Care
Corporate Customer Care
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
Preferred Accounts (500–5000 employees) Customer
Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
01344 373 193
01344 373 199
01344 373 194
Home and Small Business Sales
Corporate/Public Sector Sales
Home and Small Business Fax
General Support
0870 907 4000
01344 860 456
0870 907 4006
Uruguay
toll-free: 000-413-598-2521
Getting Help
145
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
toll-free: 1-800-247-9362
toll-free 1-877-459-7298
International Access Code: 011 AutoTech (portable and desktop computers)
Country Code: 1
Hardware and Warranty Support (Dell TV, Printers,
and Projectors) for Relationship customers
Consumer (Home and Home Office) Support for all
toll-free: 1-800-624-9896
other Dell products
Customer Service
toll-free: 1-800-624-9897
toll-free: 1-800-695-8133
Employee Purchase Program (EPP) Customers
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
Financial Services (Dell Preferred Accounts [DPA])
Business
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
Customer Service and Support
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
Employee Purchase Program (EPP) Customers
Printers and Projectors Support
Public (government, education, and healthcare)
Customer Service and Support
toll-free: 1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
toll-free: 1-888-798-7561
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Employee Purchase Program (EPP) Customers
Dell Sales
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
U.S. Virgin Islands
Venezuela
General Support
General Support
1-877-673-3355
8001-3605
146
Getting Help
Glossary
This section defines or identifies technical terms,
abbreviations, and acronyms used in your system
documents.
BIOS — Basic input/output system. Your system’s BIOS
contains programs stored on a flash memory chip. The
BIOS controls the following:
• Communications between the processor and peripheral
devices
• Miscellaneous functions, such as system messages
A — Ampere(s).
bit — The smallest unit of information interpreted by your
system.
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A
standard interface for enabling the operating system to
direct configuration and power management.
blade — A module that contains a processor, memory, and a
hard drive. The modules are mounted into a chassis that
includes power supplies and fans.
ambient temperature — The temperature of the area or
room where the system is located.
BMC — Baseboard management controller.
boot routine — A program that clears all memory,
initializes devices, and loads the operating system when you
start your system. Unless the operating system fails to
respond, you can reboot (also called warm boot) your
system by pressing <Ctrl><Alt><Del>. Otherwise, you
must restart the system by pressing the reset button or by
turning the system off and then back on.
ANSI — American National Standards Institute. The
primary organization for developing technology standards
in the U.S.
application — Software designed to help you perform a
specific task or series of tasks. Applications run from the
operating system.
ASCII — American Standard Code for Information
Interchange.
bootable diskette — A diskette that is used to start your
system if the system will not boot from the hard drive.
asset tag — An individual code assigned to a system,
usually by an administrator, for security or tracking
purposes.
BTU — British thermal unit.
bus — An information pathway between the components of
a system. Your system contains an expansion bus that
allows the processor to communicate with controllers for
the peripheral devices connected to the system. Your system
also contains an address bus and a data bus for
backup — A copy of a program or data file. As a
precaution, back up your system’s hard drive on a regular
basis. Before making a change to the configuration of your
system, back up important start-up files from your operating
system.
communications between the processor and RAM.
C — Celsius.
backup battery — A battery that maintains system
configuration, date, and time information in a special
section of memory when the system is turned off.
cache — A fast storage area that keeps a copy of data or
instructions for quick data retrieval. When a program makes
a request to a disk drive for data that is in the cache, the
disk-cache utility can retrieve the data from RAM faster
than from the disk drive.
Glossary
147
CD — Compact disc. CD drives use optical technology to
DIMM — Dual in-line memory module. See also memory
read data from CDs.
module.
cm — Centimeter(s).
DIN — Deutsche Industrie Norm.
cmos — Complementary metal-oxide semiconductor.
directory — Directories help keep related files organized
on a disk in a hierarchical, “inverted tree” structure. Each
disk has a “root” directory. Additional directories that
branch off the root directory are called subdirectories.
Subdirectories may contain additional directories branching
off them.
component — As they relate to DMI, components include
operating systems, computer systems, expansion cards, and
peripherals that are compatible with DMI. Each component
is made up of groups and attributes that are defined as
relevant to that component.
DMA — Direct memory access. A DMA channel allows
certain types of data transfer between RAM and a device to
bypass the processor.
COMn — The device names for the serial ports on your
system.
control panel — The part of the system that contains
indicators and controls, such as the power button and power
indicator.
DMI — Desktop Management Interface. DMI enables the
management of your system’s software and hardware by
collecting information about the system’s components, such
as the operating system, memory, peripherals, expansion
cards, and asset tag.
controller — A chip that controls the transfer of data
between the processor and memory or between the
processor and a peripheral.
DNS — Domain Name System. A method of translating
Internet domain names, such as www.dell.com, into IP
addresses, such as 143.166.83.200.
conventional memory — The first 640 KB of RAM.
Conventional memory is found in all systems. Unless they
®
are specially designed, MS-DOS programs are limited to
DRAM — Dynamic random-access memory. A system’s
RAM is usually made up entirely of DRAM chips.
running in conventional memory.
coprocessor — A chip that relieves the system’s processor
of specific processing tasks. A math coprocessor, for
example, handles numeric processing.
DVD — Digital versatile disc.
ECC — Error checking and correction.
CPU — Central processing unit. See processor.
EEPROM — Electronically erasable programmable read-
only memory.
DC — Direct current.
EMC — Electromagnetic compatibility.
DDR — Double-data rate. A technology in memory
modules that potentially doubles the output.
EMI — Electromagnetic interference.
device driver — A program that allows the operating
system or some other program to interface correctly with a
peripheral. Some device drivers—such as network
drivers—must be loaded from the config.sys file or as
memory-resident programs (usually, from the autoexec.bat
file). Others must load when you start the program for which
they were designed.
ERA — Embedded remote access. ERA allows you to
perform remote, or "out-of-band," server management on
your network server using a remote access controller.
ESD — Electrostatic discharge.
ESM — Embedded server management.
expansion bus — Your system contains an expansion bus
that allows the processor to communicate with controllers
for peripherals, such as NICs.
DHCP — Dynamic Host Configuration Protocol. A method
of automatically assigning an IP address to a client system.
diagnostics — A comprehensive set of tests for your
system.
148
Glossary
expansion card — An add-in card, such as a NIC or SCSI
adapter, that plugs into an expansion-card connector on the
system board. An expansion card adds some specialized
function to the system by providing an interface between the
expansion bus and a peripheral.
guarding — A type of data redundancy in which a set of
physical drives stores data and an additional drive stores
parity data. See also mirroring, striping, and RAID.
h — Hexadecimal. A base-16 numbering system, often used
in programming to identify addresses in the system’s RAM
and I/O memory addresses for devices. In text, hexadecimal
numbers are often followed by h.
expansion-card connector — A connector on the system
board or riser board for plugging in an expansion card.
F — Fahrenheit.
headless system — A system or device that functions
without having a keyboard, mouse, or monitor attached.
Normally, headless systems are managed over a network
using an Internet browser.
FAT — File allocation table. The file system structure used
by MS-DOS to organize and keep track of file storage. The
®
®
Microsoft Windows operating systems can optionally use
a FAT file system structure.
host adapter — A host adapter implements communication
between the system’s bus and the controller for a peripheral
device. (Hard-drive controller subsystems include
integrated host adapter circuitry.) To add a SCSI expansion
bus to your system, you must install or connect the
appropriate host adapter.
FBD — Fully buffered DIMM.
flash memory — A type of EEPROM chip that can be
reprogrammed from a utility on diskette while still installed
in a system; most EEPROM chips can only be rewritten
with special programming equipment.
hot plug — Describes the feature of the system that enables
you to swap a component of the system while the system is
running.
format — To prepare a hard drive or diskette for storing
files. An unconditional format deletes all data stored on the
disk.
Hz — Hertz.
FSB — Front-side bus. The FSB is the data path and
physical interface between the processor and the main
memory (RAM).
I/O — Input/output. A keyboard is an input device, and a
monitor is an output device. In general, I/O activity can be
differentiated from computational activity.
ft — Feet.
ID — Identification.
FTP — File transfer protocol.
g — Gram(s).
IDE — Integrated drive electronics. A standard interface
between the system board and storage devices.
G — Gravities.
integrated mirroring — Provides simultaneous physical
mirroring of two drives. Integrated mirroring functionality
is provided by the system’s hardware. See also mirroring.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or
1,073,741,824 bytes. However, when referring to hard-drive
capacity, the term is usually rounded to 1,000,000,000
bytes.
internal processor cache — An instruction and data cache
built into the processor.
IP — Internet Protocol.
graphics mode — A video mode that can be defined as x
horizontal by y vertical pixels by z colors.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be
sent to or received by a peripheral device travels by an IRQ
line to the processor. Each peripheral connection must be
assigned an IRQ number. Two devices can share the same
IRQ assignment, but you cannot operate both devices
simultaneously.
group — As it relates to DMI, a group is a data structure
that defines common information, or attributes, about a
manageable component.
Glossary
149
jumper — Small blocks on a circuit board with two or more
pins emerging from them. Plastic plugs containing a wire fit
down over the pins. The wire connects the pins and creates a
circuit, providing a simple and reversible method of
changing the circuitry in a board.
local bus — On a system with local-bus expansion
capability, certain peripheral devices (such as the video
adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
LVD — Low voltage differential.
m — Meter(s).
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
mA — Milliampere(s).
MAC address — Media Access Control address. Your
system’s unique hardware number on a network.
mAh — Milliampere-hour(s).
key combination — A command requiring you to press
multiple keys at the same time (for example,
<Ctrl><Alt><Del>).
Mb — Megabit(s); 1,048,576 bits.
MB — Megabyte(s); 1,048,576 bytes. However, when
referring to hard-drive capacity, the term is often rounded to
mean 1,000,000 bytes.
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
Mbps — Megabits per second.
MBps — Megabytes per second.
MBR — Master boot record.
KMM — Keyboard/monitor/mouse.
KVM — Keyboard/video/mouse. KVM refers to a switch
that allows selection of the system from which the video
is displayed and for which the keyboard and mouse are
used.
memory address — A specific location, usually expressed
as a hexadecimal number, in the system’s RAM.
memory module — A small circuit board containing
DRAM chips that connects to the system board.
LAN — Local area network. A LAN is usually confined to
the same building or a few nearby buildings, with all
equipment linked by wiring dedicated specifically to the
LAN.
memory — An area in your system that stores basic system
data. A system can contain several different forms of
memory, such as integrated memory (ROM and RAM) and
add-in memory modules (DIMMs).
lb — Pound(s).
LCD — Liquid crystal display.
MHz — Megahertz.
LED — Light-emitting diode. An electronic device that
lights up when a current is passed through it.
mirroring — A type of data redundancy in which a set of
physical drives stores data and one or more sets of
additional drives stores duplicate copies of the data.
Mirroring functionality is provided by software. See also
guarding, integrated mirroring, striping, and RAID.
LGA — Land grid array. A type of processor socket. Unlike
the PGA interface, the LGA interface has no pins on the
chip; instead, the chip has pads that contact pins on the
system board.
mm — Millimeter(s).
Linux — A UNIX-like operating system that runs on a
variety of hardware systems. Linux is open source software,
which is freely available; however, the full distribution of
Linux along with technical support and training are
ms — Millisecond(s).
®
MS-DOS — Microsoft Disk Operating System.
available for a fee from vendors such as Red Hat Software.
150
Glossary
NAS — Network Attached Storage. NAS is one of the
concepts used for implementing shared storage on a
network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to
serve specific storage needs.
processor — The primary computational chip inside the
system that controls the interpretation and execution of
arithmetic and logic functions. Software written for one
processor must usually be revised to run on another
processor. CPU is a synonym for processor.
NIC — Network interface controller. A device that is
installed or integrated in a system to allow connection to a
network.
protected mode — An operating mode that allows
operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
NMI — Nonmaskable interrupt. A device sends an NMI to
signal the processor about hardware errors.
• Virtual memory, a method for increasing addressable
memory by using the hard drive
ns — Nanosecond(s).
The Windows 2000 and UNIX 32-bit operating systems run
in protected mode. MS-DOS cannot run in protected mode.
NTFS — The NT File System option in the Windows 2000
operating system.
PS/2 — Personal System/2.
NVRAM — Nonvolatile random-access memory. Memory
that does not lose its contents when you turn off your
system. NVRAM is used for maintaining the date, time, and
system configuration information.
PXE — Preboot eXecution Environment. A way of booting
a system via a LAN (without a hard drive or bootable
diskette).
parity — Redundant information that is associated with a
block of data.
RAC — Remote access controller.
RAID — Redundant array of independent disks. A method
of providing data redundancy. Some common
implementations of RAID include RAID 0, RAID 1,
RAID 5, RAID 10, and RAID 50. See also guarding,
mirroring, and striping.
partition — You can divide a hard drive into multiple
physical sections called partitions with the fdisk command.
Each partition can contain multiple logical drives. You must
format each logical drive with the format command.
PCI — Peripheral Component Interconnect. A standard for
local-bus implementation.
RAM — Random-access memory. The system’s primary
temporary storage area for program instructions and data.
Any information stored in RAM is lost when you turn off
your system.
PDU — Power distribution unit. A power source with
multiple power outlets that provides electrical power to
servers and storage systems in a rack.
RAS — Remote Access Service. This service allows users
running the Windows operating system to remotely access a
network from their system using a modem.
peripheral — An internal or external device, such as a
diskette drive or keyboard, connected to a system.
readme file — A text file, usually shipped with software or
hardware, that contains information supplementing or
updating the product’s documentation.
PGA — Pin grid array. A type of processor socket that
allows you to remove the processor chip.
pixel — A single point on a video display. Pixels are
arranged in rows and columns to create an image. A video
resolution, such as 640 x 480, is expressed as the number of
pixels across by the number of pixels up and down.
read-only file — A read-only file is one that you are
prohibited from editing or deleting.
ROM — Read-only memory. Your system contains some
programs essential to its operation in ROM code. A ROM
chip retains its contents even after you turn off your system.
Examples of code in ROM include the program that initiates
your system’s boot routine and the POST.
POST — Power-on self-test. Before the operating system
loads when you turn on your system, the POST tests various
system components such as RAM and hard drives.
Glossary
151
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
RTC — Real-time clock.
striping — Disk striping writes data across three or more
disks in an array, but only uses a portion of the space on
each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several
stripes on the same set of disks in an array. See also
guarding, mirroring, and RAID.
SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A
standard interface between the system board and storage
devices.
SVGA — Super video graphics array. VGA and SVGA are
video standards for video adapters with greater resolution
and color display capabilities than previous standards.
SCSI — Small computer system interface. An I/O bus
interface with faster data transmission rates than standard
ports.
system board — As the main circuit board, the system
board usually contains most of your system’s integral
components, such as the processor, RAM, controllers for
peripherals, and various ROM chips.
SDRAM — Synchronous dynamic random-access memory.
sec — Second(s).
system configuration information — Data stored in
memory that tells a system what hardware is installed and
how the system should be configured for operation.
SEL — System event log. Used in the system management
software to record system events and errors.
serial port — An I/O port used most often to connect a
modem to your system. You can usually identify a serial
port on your system by its 9-pin connector.
system diskette — See bootable diskette.
system memory — See RAM.
System Setup program — A BIOS-based program that
allows you to configure your system’s hardware and
customize the system’s operation by setting features such as
password protection. Because the System Setup program is
stored in NVRAM, any settings remain in effect until you
change them again.
service tag — A bar code label on the system used to
identify it when you call Dell for technical support.
simple disk volume — The volume of free space on a
single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting
Technology. Allows hard drives to report errors and failures
to the system BIOS and then display an error message on
the screen.
system.ini file — A start-up file for the Windows operating
system. When you start Windows, it consults the system.ini
file to determine a variety of options for the Windows
operating environment. Among other things, the system.ini
file records which video, mouse, and keyboard drivers are
installed for Windows.
SMP — Symmetric multiprocessing. Used to describe a
system that has two or more processors connected via a
high-bandwidth link and managed by an operating system,
where each processor has equal access to I/O devices.
TCP/IP — Transmission Control Protocol/Internet
Protocol.
SNMP — Simple Network Management Protocol. A
standard interface that allows a network manager to
remotely monitor and manage workstations.
termination — Some devices (such as the last device at
each end of a SCSI cable) must be terminated to prevent
reflections and spurious signals in the cable. When such
devices are connected in a series, you may need to enable or
disable the termination on these devices by changing jumper
or switch settings on the devices or by changing settings in
the configuration software for the devices.
spanning — Spanning, or concatenating, disk volumes
combines unallocated space from multiple disks into one
logical volume, allowing more efficient use of all the space
and all drive letters on a multiple-disk system.
152
Glossary
UNIX — Universal Internet Exchange. UNIX, the
precursor to Linux, is an operating system written in the C
programming language.
video resolution — Video resolution (800 x 600, for
example) is expressed as the number of pixels across by the
number of pixels up and down. To display a program at a
specific graphics resolution, you must install the appropriate
video drivers and your monitor must support the resolution.
uplink port — A port on a network hub or switch used to
connect to other hubs or switches without requiring a
crossover cable.
W — Watt(s).
UPS — Uninterruptible power supply. A battery-powered
unit that automatically supplies power to your system in the
event of an electrical failure.
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating
system. When you start Windows, it consults the win.ini file
to determine a variety of options for the Windows operating
environment. The win.ini file also usually includes sections
that contain optional settings for Windows application
programs that are installed on the hard drive.
USB — Universal Serial Bus. A USB connector provides a
single connection point for multiple USB-compliant
devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
utility — A program used to manage system resources—
memory, disk drives, or printers, for example.
Windows 2000 — An integrated and complete Microsoft
Windows operating system that does not require MS-DOS
and that provides advanced operating system performance,
improved ease of use, enhanced workgroup functionality,
and simplified file management and browsing.
UTP — Unshielded twisted pair. A type of wiring used to
connect systems in a business or home to a telephone line.
V — Volt(s).
Windows Powered — A Windows operating system
designed for use on NAS systems. For NAS systems, the
Windows Powered operating system is dedicated to file
service for network clients.
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video
standards for video adapters with greater resolution and
color display capabilities than previous standards.
Windows Server 2003 — A set of Microsoft software
technologies that enable software integration through the
use of XML Web services. XML Web services are small
reusable applications written in XML that allow data to be
communicated between otherwise unconnected sources.
video adapter — The logical circuitry that provides (in
combination with the monitor) your system’s video
capabilities. A video adapter may be integrated into the
system board or may be an expansion card that plugs into an
expansion slot.
XML — Extensible Markup Language. XML is a way to
create common information formats and to share both the
format and the data on the World Wide Web, intranets, and
elsewhere.
video driver — A program that allows graphics-mode
application programs and operating systems to display at a
chosen resolution with the desired number of colors. Video
drivers may need to match the video adapter installed in the
system.
ZIF — Zero insertion force.
video memory — Most VGA and SVGA video adapters
include memory chips in addition to your system’s RAM.
The amount of video memory installed primarily influences
the number of colors that a program can display (with the
appropriate video drivers and monitor capabilities).
Glossary
153
154
Glossary
removing, 46
A
C
airflow
CD drive
cooling shroud, 50
troubleshooting, 103
alert messages, 30
closing the cover, 47
troubleshooting, 99
configuring
memory, 64
daughter card
SAS, 56
B
back-panel
devices, 15
baseboard management
controller, 41
diagnostic messages, 30
connectors
BMC, 41
advanced testing options, 112
testing options, 112
when to use, 111
batteries
troubleshooting, 100
DIMMS
memory modules, 63
battery
raid, 60
control panel assembly, 88
bezel
sockets, 63
removing, 45-46
replacing, 46
troubleshooting, 101
blank
hard drive, 75
removing, 48
documentation
BMC, 41
cooling fan modules, 48
drive blank
removing, 75
boot device
configuring, 63
cooling shroud
memory, 52
system board, 50
drive carrier
boot drive
configuring, 63
SAS hard drive (SATAu), 78
SATA hard drive (SATA), 79
SATA hard drive (SATAu), 80
cover
closing, 47
opening, 46
Index
155
guidelines for memory
installation, 64
hard drive blank, 76
heat sink, 68
E
memory guidelines, 64
memory modules, 65
opening the cover, 46
power supply blank, 56
risers, 82
card, 56
SATA hard drive in a SATAu
expansion card
removing, 82
troubleshooting, 107
expansion cards
installation guidelines, 61
installing, 61
PCIe, 61
PCI-X, 61
installing SAS in a SATAu drive
installing SATA in a SATA drive
carrier, 79
removing from a drive
removing, 62
expansion slots
hard drives
expansion-card riser board
connectors, 122
PCI buses, 122
boot device, 63
indicator codes, 12
SAS hard drives, 75
SATA hard drives, 75
external devices
connecting, 15
sideplane board, 85
heat sink, 68
F
I
installing RAID battery, 60
internal hard drives, 75
fan modules
cooling, 48
indicators
front-panel, 11
NIC, 16
IRQs
avoiding conflicts, 94
features
front-panel, 11
front panel
features, 11
power, 15
information you may need, 9
fully buffered DIMMs
memory modules, 63
jumpers
system board, 115
installing, 68
closing the cover, 47
control panel assembly, 89
expansion card, 61
G
K
guidelines
expansion card guidelines, 61
keyboards
expansion card installation, 61
156
Index
troubleshooting, 95
installing, 69
replacing, 67
opening the cover, 46
optical drives
M
memory
installation guidelines, 64
installing, 65
optical/diskette drive tray
removing, 73
R
installing, 71
optional risers
removing, 82
troubleshooting, 102
installing, 60
removing, 60
memory cooling shroud, 52
removing, 52
options
raid battery, 60
memory module sockets, 63
troubleshooting, 105
memory modules
removing, 67
messages
alert, 30
battery, 86
bezel, 45
control panel assembly, 88
cover, 46
expansion card, 62
carrier, 78
setup, 38
diagnostics, 30
error messages, 31
hard-drive indicator codes, 12
status LCD, 17
passwords
warning, 30
system, 38
microprocessors
troubleshooting, 108
expansion-card riser board, 122
mouse
POST
memory, 67
troubleshooting, 96
RAID battery, 60
risers, 82
indicator, 15
N
power supplies
removing, 54
replacing, 55
NICs
indicators, 16
troubleshooting, 98
SAS controller daughter
card, 56
troubleshooting, 100
sideplane board, 83
system board, 90
power supply blank, 56
processor
Index
157
removing and replacing
bezel, 46
troubleshooting, 97
replacing
battery, 86
processor, 67
assigning, 40
changing, 41
troubleshooting, 101
accessing, 10
setup password enabled
system battery, 86
assigning, 38
deleting, 40
risers
expansion cards, 122
removing, 82
setup password features, 38
shroud
cooling DIMMs, 50
sideplane board, 83
removing, 83
using, 38
S
safety, 93
system setup
sideplane board
connectors, 123
SAS
backplane, 120
hard drives, 75
RAID battery, 60
sideplane board
connectors, 123
expansion cards, 61
using, 31
accessing system features, 10
integrated devices, 36
main, 32
connectors, 120
contacting Dell, 129-130
system securtiy, 37
interior, 44
SAS controller daughter card
removing, 56
opening, 46
troubleshooting, 104
T
SAS hard drives
installing, 76
system board
connectors, 118
installing, 91
jumpers, 115
removing, 90
tools
installing system
SATA
backplane, 120
hard drives, 75
troubleshooting
basic I/O, 96
system board cooling
shroud, 50
SATA backplane board
connectors, 120
battery, 100
CD drive, 103
cooling fan, 101
system components
securing your system, 39
158
Index
damaged system, 99
expansion card, 107
external connections, 94
keyboard, 95
memory, 102
mouse, 96
troubleshooting, 98
Z
ZIF socket, 67
NIC, 98
(integrated), 105
SAS hard drive, 104
serial I/O device, 97
start-up routine, 93
system cooling, 101
USB device, 97
video, 95
U
upgrades
processor, 67
USB device
troubleshooting, 97
using system setup, 31
V
video
troubleshooting, 95
W
warning messages, 30
wet system
Index
159
160
Index
|