Dell POWER VAULT 745N User Manual
Dell™ PowerVault™ 745N Systems  
Installation and  
Troubleshooting Guide  
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m  
Contents  
1
Introduction  
Other Documents You May Need .  
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9
Obtaining Technical Assistance .  
10  
2
Indicators, Messages, and Codes  
Front-Panel Indicators and Features .  
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11  
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Back-Panel Indicators and Features .  
System Messages .  
System Beep Codes .  
Warning Messages  
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Diagnostics Messages.  
Alert Messages .  
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3
Finding Software Solutions  
Before You Begin  
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27  
Troubleshooting Errors and Conflicts .  
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Input Errors .  
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Application Conflicts  
IRQ Assignment Conflicts .  
4
Running the System Diagnostics  
Using Server Administrator Diagnostics  
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32  
System Diagnostics Features .  
When to Use the System Diagnostics .  
Running the System Diagnostics .  
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Contents  
3
System Diagnostics Testing Options  
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33  
Using the Custom Test Options .  
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33  
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34  
Selecting Devices for Testing  
Selecting Diagnostics Options .  
Viewing Information and Results .  
5
Troubleshooting Your System  
Safety First—For You and Your System .  
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35  
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35  
External Connections  
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Checking Basic Power Problems.  
Start-Up Routine .  
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Checking the Equipment .  
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36  
36  
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37  
Troubleshooting the Video Subsystem  
Troubleshooting the Keyboard .  
Troubleshooting the Mouse .  
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Troubleshooting Basic I/O Functions .  
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38  
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Troubleshooting a Serial I/O Device  
Troubleshooting a USB Device .  
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Troubleshooting a Network Adapter  
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46  
Responding to a Systems Management Software Alert Message.  
Inside the System .  
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Removing and Replacing the Bezel .  
Opening the System .  
Closing the System.  
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Troubleshooting a Wet System .  
Troubleshooting a Damaged System  
Troubleshooting the System Battery  
Troubleshooting the Power Supply .  
Troubleshooting System Cooling Problems .  
Troubleshooting a Fan .  
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46  
4
Contents  
Troubleshooting Hard Drives .  
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47  
48  
49  
50  
51  
Troubleshooting Expansion Cards  
Troubleshooting System Memory .  
Troubleshooting the Processor .  
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Troubleshooting the System Board .  
6
Installing System Components  
System Board Components .  
Cooling Shroud  
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54  
54  
55  
Removing the Cooling Shroud .  
Installing the Cooling Shroud  
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System Battery.  
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55  
Replacing the System Battery .  
55  
Fan Assembly .  
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56  
57  
58  
Removing the Fan Assembly .  
Installing the Fan Assembly .  
Power Distribution Board  
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58  
58  
58  
Removing the Power Distribution Board .  
Installing the Power Distribution Board.  
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Power Supply .  
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59  
59  
60  
Removing the Power Supply .  
Installing the Power Supply .  
Expansion Cards.  
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61  
61  
64  
Installing an Expansion Card.  
Removing an Expansion Card  
Riser Board .  
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64  
64  
65  
Removing the Riser Board .  
Installing the Riser Board .  
Daughter Card .  
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65  
65  
66  
Removing a Daughter Card  
Installing a Daughter Card .  
System Memory .  
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67  
Contents  
5
Memory Module Installation Guidelines  
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67  
68  
69  
Installing Memory Modules .  
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Removing Memory Modules .  
Control Panel .  
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69  
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71  
Removing the Control Panel .  
Installing the Control Panel  
SATA Cable Kits .  
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72  
Removing the SATA Cable Kits .  
72  
Processor .  
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72  
Replacing the Processor  
72  
System Board .  
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76  
76  
78  
Removing the System Board Assembly .  
Installing the System Board Assembly .  
7
Installing Drives  
Configuring the Boot Drive .  
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81  
81  
83  
Removing a Hard Drive.  
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Installing a Hard Drive .  
Connecting Hard Drives for RAID .  
Software RAID .  
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84  
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Hardware RAID (Internal Drives) .  
Hardware RAID (External Drives) and Software RAID (Internal Drives) .  
8
Getting Help  
Technical Assistance  
Online Services .  
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85  
85  
86  
86  
87  
AutoTech Service .  
Automated Order-Status Service.  
Technical Support Service.  
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Dell Enterprise Training and Certification .  
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87  
87  
87  
Problems With Your Order .  
Product Information .  
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6
Contents  
Returning Items for Warranty Repair or Credit.  
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87  
88  
88  
Before You Call  
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Contacting Dell .  
A Jumpers, Switches, and Connectors  
Jumpers—A General Explanation  
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105  
Jumpers .  
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105  
System Board Jumpers.  
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106  
107  
108  
109  
System Board Connectors  
Riser Board Connectors .  
Disabling a Forgotten Password .  
B I/O Connectors  
I/O Connectors.  
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111  
Serial Connector.  
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112  
Serial Connector Autoconfiguration .  
112  
PS/2-Compatible Keyboard and Mouse Connectors .  
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113  
114  
115  
115  
116  
Video Connector .  
USB Connector  
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Integrated Network Adapter Connector .  
Network Cable Requirements  
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Abbreviations and Acronyms  
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117  
121  
Index  
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Contents  
7
8
Contents  
Introduction  
Your system includes the following significant service and upgrade feature:  
•
System diagnostics, which checks for hardware problems (if the system can boot)  
The following system upgrade options are available:  
•
•
•
Processor  
Memory  
PCI expansion card  
Other Documents You May Need  
The System Information Guide provides important safety and regulatory information.  
Warranty information may be included within this document or as a separate document.  
•
The Rack Installation Guide or Rack Installation Instructions included with your rack solution  
describes how to install your system into a rack.  
•
•
•
The Getting Started Guide provides an overview of initially setting up your system.  
The User's Guide provides information about system features and technical specifications.  
The Administrator's Guide provides system configuration, operation, and  
management information.  
•
•
•
•
Systems management software documentation describes the features, requirements,  
installation, and basic operation of the software.  
Operating system documentation describes how to install (if necessary), configure, and use  
the operating system software.  
Documentation for any components you purchased separately provides information to  
configure and install these options.  
Updates are sometimes included with the system to describe changes to the system, software,  
and/or documentation.  
NOTE: Always read the updates first because they often supersede information in other  
documents.  
Introduction  
9
     
•
Release notes or readme files may be included to provide last-minute updates to the system or  
documentation or advanced technical reference material intended for experienced users or  
technicians.  
Obtaining Technical Assistance  
If you do not understand a procedure in this guide or if the system does not perform as expected,  
see "Getting Help."  
Dell Enterprise Training and Certification is available; see www.dell.com/training for more  
information. This service may not be offered in all locations.  
10  
Introduction  
   
Indicators, Messages, and Codes  
The system, applications, and operating systems can identify problems and alert you to them. Any  
of the following can indicate when the system is not operating properly:  
•
•
•
•
•
•
System indicators  
System messages  
Beep codes  
Warning messages  
Diagnostics messages  
Alert messages  
This section describes each type of message, lists the possible causes, and provides steps to resolve  
any problems indicated by a message. The system indicators and features are illustrated in this  
section.  
Front-Panel Indicators and Features  
Figure 2-1 shows the front-panel indicators for the system status and hard drive activity. Table 2-1  
details the conditions associated with each indicator code.  
Indicators, Messages, and Codes  
11  
       
Figure 2-1. Front-Panel Features  
system identification button  
hard-drive 0 status indicator  
hard-drive 0 activity indicator  
power indicator  
blue/amber system status indicator  
NIC 1 indicator  
NIC 2 indicator  
power button  
hard-drive 1  
activity indicator  
hard-drive 1 status  
indicator  
hard-drive 2 status  
indicator  
hard-drive 2  
activity indicator  
hard-drive 3 activity  
indicator  
hard-drive 3 status indicator  
Table 2-1. Front-Panel Indicator Codes  
LED Indicator  
Description  
Blue/amber system status indicator  
The blue system status indicator lights up during normal  
system operation or when you press the system identification  
button. You can also use the systems management software to  
cause this indicator to flash to identify a particular system.  
The amber system status indicator flashes when the system  
needs attention due to a possible system problem.  
Hard-drive activity indicator  
The green hard-drive activity indicator flashes when the hard  
drives are in use.  
12  
Indicators, Messages, and Codes  
     
Table 2-1. Front-Panel Indicator Codes (continued)  
LED Indicator  
Description  
Hard-drive status indicator  
The green hard-drive status indicator lights up when the drive  
is ready and is functioning normally. The status indicator is off  
when the drive is absent and is not configured as part of a RAID  
or non-RAID volume or cannot be detected by the operating  
system or RAID controller.  
The green status indicator blinks when a volume of which the  
drive is a member is rebuilding.  
The amber status indicator blinks when a fault occurs with the  
drive.  
NIC1 and NIC2 link indicators  
The indicators for the two integrated network adapters light  
green if the network adapters are connected to the network.  
The indicators flash green when data is being transmitted.  
Power indicator  
The green indicator flashes if AC power is available to the  
system, but the system is not powered on.  
The green indicator is on when the system is powered on.  
If the system is not connected to AC power, the green indicator  
is off.  
•
•
The power button provides the ability to soft switch the power cycling to the system.  
The two system identification buttons on the front and back panels can be used to locate a  
particular system within a rack. When one of these buttons is pushed or the system  
management software is used to identify the system, the blue system status indicators on the  
front and back of the system blink. (To stop the indicator from blinking press one of the  
identification buttons a second time, or use the systems management software.)  
The front panel also incorporates a USB connector that is accessible when the bezel is removed.  
See Figure 2-4.  
Back-Panel Indicators and Features  
Figure 2-2 shows the back-panel indicators and features and Figure 2-3 shows the indicators for the  
integrated network adapters. Table 2-2 details the conditions associated with each back-panel  
indicator code.  
Indicators, Messages, and Codes  
13  
   
Figure 2-2. Back-Panel Features  
serial connector  
security lock slot  
USB connectors (2)  
mouse connector  
video connector  
NIC1 connector  
NIC2 connector  
PCI slot (5 V)  
keyboard connector  
power supply  
connector  
PCI-X slot (3.3 V)  
system  
identification button  
blue/amber status indicator  
14  
Indicators, Messages, and Codes  
   
Figure 2-3. Network Adapter Indicators  
NIC 2 link indicator/activity indicator  
NIC 1 link  
indicator/activity  
indicator  
Figure 2-4. Front-Panel USB Connector  
Indicators, Messages, and Codes  
15  
   
Table 2-2. Back-Panel LED Codes  
LED Indicator  
LED States  
Off  
Description  
Status  
The system is off.  
Blue  
The system is operating normally.  
Blue blinking  
The system is identifying itself due to  
the pressing of the identification  
button.  
NOTE: Systems management software  
causes the indicator to blink to identify  
the system.  
Amber blinking  
Off  
Indicates a fault with the system.  
NIC link/activity  
The network adapter is not connected to  
the network.  
Green  
The network adapter has established a  
link to the network  
Flashing green  
Data is being transmitted.  
System Messages  
System messages appear on the screen during power-on self test (POST) to notify you of a possible  
problem with the system. Table 2-3 lists the system messages that can occur and the probable cause  
and corrective action for each message.  
NOTE: If you receive a system message that is not listed in Table 2-3, check the documentation for the  
application that is running when the message appears or the operating system's documentation for an  
explanation of the message and recommended action.  
Table 2-3. System Messages  
Message  
Causes  
Corrective Actions  
Address mark not found  
Faulty hard-drive subsystem; defective Ensure that the hard drive cables are  
system board.  
properly connected. See  
"Troubleshooting Hard Drives" in  
"Troubleshooting Your System" for the  
appropriate drive(s) installed. If the  
problem persists, the system board may  
be defective. See "Troubleshooting the  
System Board."  
Alert! Cover was  
The chassis has been opened.  
Information only.  
previously removed!  
16  
Indicators, Messages, and Codes  
           
Table 2-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Alert! CPU fan was not  
detected.  
Specified fan is faulty or the fan  
assembly is not installed correctly.  
Ensure that the fan assembly is properly  
installed. See "Troubleshooting a Fan" in  
"Troubleshooting Your System."  
Alert! Memory fan was not  
detected.  
Alert! PCI fan was not  
detected.  
Alert! DIMM(s) n are  
unsupported.  
Unsupported or faulty memory  
module(s).  
Ensure that the memory modules are  
properly populated. See "Memory  
Module Installation Guidelines" in  
"Installing System Components." If the  
problem persist, see "Troubleshooting  
System Memory" in "Troubleshooting  
Your System."  
Alert! Mismatched DIMMs  
are detected in Bank n.  
Potential for decreased  
performance!  
The memory module installation  
guidelines have not been properly  
followed.  
Ensure that the memory modules are  
properly populated. See "Memory  
Module Installation Guidelines" in  
"Installing System Components."  
Alert! Previous CPU fan  
failure.  
Specified fan failed before last system Information only.  
startup.  
Alert! Previous Memory fan  
failure.  
Alert! Previous PCI fan  
failure.  
Alert! Previous voltage  
failure.  
The power supply failed before last  
system startup.  
Information only.  
Alert! Processor thermal  
probe failure detected.  
The processor fan is faulty, or the fan Ensure that the fan assembly is properly  
assembly is improperly installed.  
installed. See "Troubleshooting a Fan" in  
"Troubleshooting Your System."  
Alert! Previous processor The processor fan failed before the  
Information only.  
thermal event was  
detected.  
last system startup.  
Auxiliary device failure  
Loose or improperly connected mouse Replace the mouse. If the problem  
or keyboard cable; faulty mouse or persists, replace the keyboard.  
keyboard.  
BIOS Update Attempt  
Failed!  
Remote BIOS update attempt failed. Retry the BIOS update. If the problem  
persists, see "Getting Help."  
Indicators, Messages, and Codes  
17  
Table 2-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Caution! NVRAM_CLR jumper Incorrect configuration settings in  
Check the System Setup configuration  
settings. See "Using the System Setup  
Program" in your User's Guide. Remove  
the NVRAM_CLR jumper. See  
is installed on system  
board. Please run SETUP  
System Setup program;  
NVRAM_CLR jumper is installed;  
faulty system battery.  
Figure A-2 for jumper location.  
Data error  
Faulty hard drive.  
Ensure that the hard drive cables are  
properly connected. See  
"Troubleshooting Hard Drives" in  
"Troubleshooting Your System" for the  
appropriate drive(s) installed in your  
system.  
Decreasing available  
memory  
Faulty or improperly installed memory Ensure that all memory modules are  
modules.  
properly installed. See "Troubleshooting  
System Memory" in "Troubleshooting  
Your System."  
Embedded server management Faulty or improperly installed remote Ensure that the RAC’s cable is properly  
error access controller (RAC) or loose cable connected. Ensure that the RAC is  
connection.  
properly installed. See "Troubleshooting  
Expansion Cards" in "Troubleshooting  
Your System."  
Embedded server management Faulty or improperly installed RAC or Ensure that the RAC is properly  
is not present  
loose cable connection.  
installed. See "Troubleshooting  
Expansion Cards" in "Troubleshooting  
Your System."  
Error: More than one RAC  
detected, system halted.  
Two RACs are installed, or faulty or  
improperly installed RAC.  
Ensure that only one RAC is installed  
and that it is installed in the upper slot.  
Ensure that the RAC is properly  
installed. See "Troubleshooting  
Expansion Cards" in "Troubleshooting  
Your System."  
Error: Remote Access Card Faulty or improperly installed RAC.  
initialization failure.  
Ensure that the RAC is properly  
installed. See "Troubleshooting  
Expansion Cards" in "Troubleshooting  
Your System."  
Error: RAC is not in the  
correct PCI slot, system  
halted.  
The RAC is not installed in the proper Ensure that the RAC is installed in the  
PCI slot.  
upper slot. See "Troubleshooting  
Expansion Cards" in "Troubleshooting  
Your System."  
18  
Indicators, Messages, and Codes  
Table 2-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Error: RAC cannot be used Add-in video card is installed.  
with an add-in video card  
in this slot.  
Remove the add-in video card. See  
"Installing and Removing a CERC SATA  
RAID Controller" in "Installing System  
Components." To use the add-in video  
card, remove the RAC.  
Gate A20 failure  
General failure  
Faulty keyboard controller (faulty  
system board).  
See "Getting Help."  
Operating system corrupted or  
improperly installed.  
Reinstall the operating system.  
Hard disk controller  
failure  
Incorrect configuration settings in  
System Setup program.  
Run the System Setup program to  
correct the settings. See "Using the  
System Setup Program" in your User's  
Guide.  
Faulty or improperly installed hard  
drive, or loose power cable.  
Ensure that the hard-drive subsystem is  
properly installed. See "Troubleshooting  
Hard Drives" in "Troubleshooting Your  
System" for the type of hard drive  
installed in your system.  
Invalid memory  
Memory module installation  
guidelines have not been properly  
followed.  
Ensure that the memory modules are  
properly populated. See "Memory  
Module Installation Guidelines" in  
"Installing System Components."  
configuration detected.  
Potential corruption  
exists!  
Keyboard controller  
failure  
Faulty keyboard controller (faulty  
system board).  
See "Getting Help."  
Keyboard data line failure Loose or improperly connected  
Ensure that the keyboard is properly  
keyboard cable; faulty keyboard; faulty connected. If the problem persists,  
Keyboard failure  
keyboard controller.  
replace the keyboard. If the problem  
persists, see "Troubleshooting the  
System Board" in "Troubleshooting Your  
System."  
Keyboard stuck key failure  
Indicators, Messages, and Codes  
19  
Table 2-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Memory address line  
Faulty or improperly installed memory Ensure that all memory modules are  
failure at address, read  
value expecting value  
modules, or faulty system board.  
properly installed. See "Troubleshooting  
System Memory" in "Troubleshooting  
Your System." If the problem persists, see  
"Troubleshooting the System Board."  
Memory double word logic  
failure at address, read  
value expecting value  
Memory odd/even logic  
failure at start address  
to end address  
Memory write/read failure  
at address, read value  
expecting value  
Memory allocation error  
Faulty application program.  
Restart the application program.  
Memory bank population  
error!  
Memory modules are not installed in Ensure that the memory modules are  
identical pairs; faulty memory  
module(s).  
properly installed. See "Memory Module  
Installation Guidelines" in "Installing  
System Components." If the problem  
persists, see "Troubleshooting System  
Memory" in "Troubleshooting Your  
System."  
Memory parity interrupt at Faulty or improperly installed memory Ensure that all memory modules are  
address  
modules.  
properly installed. See "Memory Module  
Installation Guidelines" in "Installing  
System Components." If the problem  
persists, see "Troubleshooting System  
Memory" in "Troubleshooting Your  
System."  
Memory tests terminated by The spacebar was pressed during  
keystroke POST to terminate the memory test.  
Information only.  
20  
Indicators, Messages, and Codes  
Table 2-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
No boot device available  
Faulty or missing hard drive or hard- Check the Integrated Devices  
drive subsystem.  
configuration settings in the System  
Setup program. See "Using the System  
Setup Program" in your User's Guide.  
Ensure that either SCSI Controller or  
Integrated Drive Controller is enabled.  
If the system is booting from a SCSI  
controller, ensure that the controller is  
properly connected. If the problem  
persists, replace the faulty hard drive.  
See "Installing a Hard Drive" in  
"Installing Drives."  
No boot sector on  
hard-disk drive  
An operating system is not on the hard Check the hard drive configuration  
drive.  
settings in the System Setup program.  
See "Using the System Setup Program"  
in your User's Guide.  
No timer tick interrupt  
Faulty system board.  
See "Getting Help."  
Non-system disk or disk  
error  
Faulty hard drive or hard-drive  
subsystem; no operating system on  
hard drive.  
See "Troubleshooting Hard Drives" in  
"Troubleshooting Your System."  
PCI BIOS failed to install Loose cables to expansion card(s);  
faulty or improperly installed  
Ensure that all appropriate cables are  
securely connected to the expansion  
cards. See "Troubleshooting Expansion  
Cards" in "Troubleshooting Your  
System."  
expansion card.  
Plug & Play Configuration Error encountered in initializing PCI Install the NVRAM_CLR jumper and  
Error  
device; faulty system board.  
reboot the system. See Figure A-2 for  
jumper location. Check for a BIOS  
update. If the problem persists, see  
"Troubleshooting Expansion Cards" in  
"Troubleshooting Your System." If the  
problem persists, see "Troubleshooting  
the System Board."  
Read fault  
Faulty hard drive.  
Ensure that the hard drive cables are  
properly connected. See  
Requested sector not found  
"Troubleshooting Hard Drives" in  
"Troubleshooting Your System" for the  
appropriate drive(s) installed in your  
system.  
Indicators, Messages, and Codes  
21  
Table 2-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Reset failed  
Improperly connected drive interface Ensure that the interface and power  
or power cable.  
cables are securely connected. See  
"Troubleshooting Hard Drives" in  
"Troubleshooting Your System."  
ROM bad checksum = address Faulty or improperly installed  
expansion card.  
Remove and reseat the expansion cards.  
See "Troubleshooting Expansion Cards"  
in "Troubleshooting Your System."  
Sector not found  
Seek error  
Faulty hard drive.  
Replace the hard drive. See  
"Troubleshooting Hard Drives" in  
"Troubleshooting Your System" for the  
appropriate drive installed in your  
system.  
Seek operation failed  
Shutdown failure  
Shutdown test failure.  
Ensure that all memory modules are  
properly installed. See "Troubleshooting  
System Memory" in "Troubleshooting  
Your System." If the problem persists, see  
"Troubleshooting the System Board."  
Time-of-day clock stopped Faulty battery; faulty system board.  
See "Troubleshooting the System  
Battery" in "Troubleshooting Your  
System." If the problem persists, see  
"Troubleshooting the System Board."  
Time-of-day not set -  
Incorrect Time or Date settings; faulty Check the Time and Date settings See  
please run SETUP program  
system battery.  
"Using the System Setup Program" in  
your User's Guide. If the problem  
persists, see "Troubleshooting the  
System Battery" in "Troubleshooting  
Your System."  
Timer chip counter 2  
failed  
Faulty system board.  
See "Getting Help."  
Unexpected interrupt in  
protected mode  
Faulty or improperly installed memory Ensure that all memory modules are  
modules or faulty system board.  
properly installed. See "Memory Module  
Installation Guidelines" in "Installing  
System Components." If the problem  
persists, see "Troubleshooting System  
Memory" in "Troubleshooting Your  
System." If the problem persists, see  
"Troubleshooting the System Board."  
Unsupported CPU stepping  
detected  
Processor is not supported by the  
system.  
Check for a BIOS update. If the problem  
persists, install a supported processor.  
See "Control Panel."  
22  
Indicators, Messages, and Codes  
Table 2-3. System Messages (continued)  
Message  
Causes  
Corrective Actions  
Warning! Firmware is  
out-of-date  
Firmware is out-of-date.  
Update the firmware. See "Getting  
Help."  
Warning! No microcode  
update loaded for  
processor  
New or unsupported processor.  
Update the BIOS firmware. See  
"
Getting Help."  
Write fault  
Faulty hard drive.  
Ensure that the hard drive cables are  
properly connected. See  
Write fault on selected  
drive  
"Troubleshooting Hard Drives" in  
"Troubleshooting Your System" for the  
appropriate drive(s) installed in your  
system.  
System Beep Codes  
If an error that cannot be reported on the screen occurs during POST, the system may emit a series  
of beeps that identifies the problem.  
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue  
beep codes related to those peripherals.  
If a beep code is emitted, write down the series of beeps and then look it up in Table 2-4. If you are  
unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics  
to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help."  
Table 2-4. Server Module Beep Codes  
Code  
Cause  
Corrective Action  
1-1-2  
CPU register test failure  
See "Troubleshooting the Processor" in  
"Troubleshooting Your System."  
1-1-3  
CMOS write/read failure; faulty  
system board  
Faulty system board. See "Troubleshooting the  
System Board" in "Troubleshooting Your System."  
1-1-4  
1-2-1  
BIOS error  
Reflash the BIOS.  
Programmable interval-timer failure; Faulty system board. See "Troubleshooting the  
faulty system board  
System Board" in "Troubleshooting Your System."  
Indicators, Messages, and Codes  
23  
       
Table 2-4. Server Module Beep Codes (continued)  
Code  
1-2-2  
1-2-3  
1-3-1  
Cause  
Corrective Action  
DMA initialization failure  
DMA page register write/read failure  
See "Troubleshooting System Memory" in  
"Troubleshooting Your System."  
Main-memory refresh verification  
failure  
1-3-2  
1-3-3  
No memory installed  
Chip or data line failure in the first  
64 KB of main memory  
1-3-4  
1-4-1  
1-4-2  
Odd/even logic failure in the first  
64 KB of main memory  
Address line failure in the first 64 KB  
of main memory  
Parity failure in the first 64 KB of  
main memory  
1-4-3  
1-4-4  
Fail-safe timer test failure  
Software NMI port test failure  
2-1-1  
Bit failure in the first 64 KB of main  
memory  
through  
2-4-4  
24  
Indicators, Messages, and Codes  
Table 2-4. Server Module Beep Codes (continued)  
Code  
3-1-1  
3-1-2  
3-1-3  
Cause  
Corrective Action  
Slave DMA-register failure  
Master DMA-register failure  
Faulty system board. See "Troubleshooting the  
System Board" in "Troubleshooting Your System."  
Master interrupt-mask register  
failure  
3-1-4  
3-2-2  
3-2-4  
3-3-1  
3-3-2  
3-3-3  
3-3-4  
3-4-1  
3-4-2  
3-4-3  
4-2-1  
4-2-2  
4-2-3  
4-2-4  
Slave interrupt-mask register failure  
Interrupt vector loading failure  
Keyboard-controller test failure  
CMOS failure  
System configuration check failure  
Keyboard controller not detected  
Video memory test failure  
Screen initialization failure  
Screen-retrace test failure  
Video ROM search failure  
No timer tick  
Shutdown test failure  
Gate A20 failure  
Unexpected interrupt in protected See "Troubleshooting Expansion Cards" in  
mode  
"Troubleshooting Your System."  
4-3-1  
4-3-2  
Improperly installed or faulty  
memory modules  
See "Troubleshooting System Memory" in  
"Troubleshooting Your System."  
No memory modules installed in the Install a memory module in the first memory  
first memory module connector  
module connector. See "Installing Memory  
Modules" and "Memory Module Installation  
Guidelines" in "Installing System Components."  
4-3-3  
4-3-4  
Faulty system board  
Faulty system board. See "Troubleshooting the  
System Board" in "Troubleshooting Your System."  
Time-of-day clock stopped  
See "Troubleshooting System Memory" in  
"Troubleshooting Your System." If the problem  
persists, see "Troubleshooting the System Board" in  
"Troubleshooting Your System."  
Indicators, Messages, and Codes  
25  
Table 2-4. Server Module Beep Codes (continued)  
Code  
Cause  
Super I/O chip failure; faulty system Faulty system board. See "Troubleshooting the  
board System Board" in "Troubleshooting Your System."  
Corrective Action  
4-4-1  
4-4-4  
Cache test failure; faulty processor See "Troubleshooting the Processor" in  
"Troubleshooting Your System."  
Warning Messages  
A warning message alerts you to a possible problem and prompts you to respond before the system  
continues a task. For example, before you format a hard drive, a message warns that you may lose all  
data on the drive. Warning messages usually interrupt the task and require you to respond by  
typing  
y
(yes) or  
n
(no).  
NOTE: Warning messages are generated by either the application or the operating system. For more  
information, see "Finding Software Solutions" and the documentation that accompanied the operating  
system or application.  
Diagnostics Messages  
When you run system diagnostics, an error message may result. Diagnostic error messages are not  
covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting  
Help," and then follow the instructions in that section for obtaining technical assistance.  
Alert Messages  
Systems management software generates alert messages for your system. Alert messages include  
information, status, warning, and failure messages for drive, temperature, fan, and power  
conditions. For more information, see the systems management software documentation on your  
NAS system’s Resource CD.  
26  
Indicators, Messages, and Codes  
         
Finding Software Solutions  
Software problems can be caused by:  
•
•
•
•
Improper installation or configuration of an application  
Application conflicts  
Input errors  
Interrupt assignment conflicts  
Ensure that you are installing the software application according to the software manufacturer’s  
recommended procedures. If a problem occurs after you install the software, you might need to  
troubleshoot your software application and your system.  
See the documentation that accompanied the software or contact the software manufacturer for  
detailed troubleshooting information.  
NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused  
by the software and not the hardware.  
Before You Begin  
•
•
•
Scan the software media with antivirus software.  
Read the software documentation before you run the installation utility.  
Be prepared to respond to prompts from the installation utility.  
The installation utility may require you to enter information about your system, such as how  
the operating system is configured, and the type of peripherals that are connected to the  
system. Have this information available before running the installation utility.  
Troubleshooting Errors and Conflicts  
While configuring and running software, problems might occur that are caused by input errors,  
application conflicts, and/or IRQ assignment conflicts. The problems are sometimes indicated by  
error messages.  
Finding Software Solutions  
27  
             
Error messages are generated by system hardware or software. "Indicators, Messages, and Codes"  
provides information about error messages that are hardware-based. If you receive an error message  
that is not listed, see your operating system or software program documentation for  
troubleshooting information.  
Input Errors  
Pressing a specific key or set of keys at the wrong time may produce unexpected results. See the  
documentation that came with the software application to ensure that the values or characters you  
are entering are valid.  
Ensure that your operating system is configured properly to run the application. Remember that  
whenever you change the parameters of the operating system, the changes can conflict with an  
application’s operating requirements. After you configure the operating system, you may need to  
reinstall or reconfigure a software application so that it can run properly in its new environment.  
Application Conflicts  
Some applications can leave unnecessary files or data behind after they are deleted from your  
system. Device drivers can also create application errors. If application errors occur, see your  
application device driver or operating system documentation for troubleshooting information.  
IRQ Assignment Conflicts  
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ  
simultaneously. To avoid this type of conflict, see the documentation for each PCI device for  
specific IRQ requirements.  
Table 3-1. IRQ Assignment Defaults  
IRQ Line  
IRQ0  
IRQ1  
IRQ2  
IRQ3  
IRQ4  
IRQ5  
IRQ6  
IRQ7  
IRQ8  
IRQ9  
IRQ10  
Assignment  
System timer  
Keyboard controller  
Interrupt controller 1 to enable IRQ8 through IRQ15  
Remote access controller serial port (when applicable)  
Serial port 1 (COM1 and COM3)  
Available  
Available  
Available  
Real-time clock  
ACPI functions (used for power management)  
Available  
28  
Finding Software Solutions  
               
Table 3-1. IRQ Assignment Defaults (continued)  
IRQ Line  
IRQ11  
IRQ12  
IRQ13  
IRQ14  
IRQ15  
Assignment  
Available  
PS/2 mouse port unless the mouse is disabled through the System Setup program  
Math coprocessor  
Reserved for IDE devices  
Integrated drive controller for the SATA ports  
Finding Software Solutions  
29  
30  
Finding Software Solutions  
Running the System Diagnostics  
If you experience a problem with your system, run the diagnostics before calling for technical  
assistance. The purpose of the diagnostics is to test your system's hardware without requiring  
additional equipment or risking data loss. If you are unable to fix the problem yourself, service and  
support personnel can use diagnostics test results to help you solve the problem.  
Using Server Administrator Diagnostics  
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable  
to identify the problem, then use the system diagnostics.  
To access the online diagnostics, log into the Server Administrator home page, and then click the  
Diagnostics tab. For information about using diagnostics, see the online help. For additional  
information, see the Server Administrator User's Guide on your NAS system’s Resource CD.  
System Diagnostics Features  
The system diagnostics provides a series of menus and options for particular device groups or  
devices. The system diagnostics menus and options allow you to:  
•
•
•
•
•
Run tests individually or collectively.  
Control the sequence of tests.  
Repeat tests.  
Display, print, or save test results.  
Temporarily suspend testing if an error is detected or terminate testing when a user-defined  
error limit is reached.  
•
•
•
View help messages that briefly describe each test and its parameters.  
View status messages that inform you if tests are completed successfully.  
View error messages that inform you of problems encountered during testing.  
Running the System Diagnostics  
31  
           
When to Use the System Diagnostics  
If a major component or device in the system does not operate properly, component failure may be  
indicated. As long as the processor and the system's input/output devices (monitor, keyboard, and  
USB port) are functioning, you can use the system diagnostics to help identify the problem.  
Running the System Diagnostics  
To run the system diagnostics, you need the Resource CD, a USB key, and a system with a CD  
drive.  
NOTICE: Use the system diagnostics to test only your NAS system. Using this program with other  
systems may cause invalid results or error messages. In addition, use only the program that came with  
your system (or an updated version of that program).  
To run the diagnostics:  
®
®
1
2
3
On a system running Microsoft Windows with a CD drive, insert the Resource CD into the  
CD drive and a 64-MB USB key into a USB port.  
Click Reinstallation utilities, and then click Dell PowerVault USB Key Preparation Utility to  
install the utility.  
After installation completes, double-click the Dell PowerVault USB Key Preparation Utility  
icon on the Windows desktop.  
NOTE: Always check support.dell.com for diagnostics updates for your NAS system. If an updated  
version is available, replace the contents of the diags folder on the USB key with the new files. Do  
not modify the existing directory structure.  
4
In the Dell PowerVault USB Key Preparation Utility window, click a key in the Detected  
USB Key list and then click Prepare USB Key  
.
5
6
When you receive a message that the key preparation is complete, click OK  
.
Click the Safely Remove Hardware icon on the Windows toolbar and then click Safely  
remove Mass Storage Device  
.
7
8
Remove the key from the system.  
On the NAS system, change the System Setup settings so that the NAS system boots first  
from the Hard-disk-emulated USB flash drive  
.
See your system’s User’s Guide for information on how to change the boot order and other  
system settings.  
9
Insert the USB key into one of the USB ports on the NAS system.  
32  
Running the System Diagnostics  
       
10 Reboot the NAS system.  
11 When the USB Key menu appears, press <2> and then press <Enter>.  
When you start the system diagnostics, a message is displayed stating that the diagnostics are  
initializing. Next, the diagnostics Main Menu window appears. The window allows you to run  
all or specific diagnostics tests or to exit the system diagnostics.  
System Diagnostics Testing Options  
Click the testing option in the Main Menu window. Table 4-1 provides a brief explanation of  
testing options.  
Table 4-1. System Diagnostics Testing Options  
Testing Option  
Function  
Express Test  
Performs a quick check of the system. This option runs device tests  
that do not require user interaction. Use this option to quickly identify  
the source of your problem.  
Extended Test  
Performs a more thorough check of the system. This test can take an  
hour or longer.  
Custom Test  
Information  
Tests a particular device.  
Displays test results.  
Using the Custom Test Options  
When you select Custom Test in the Main Menu window, the Customize window appears and  
allows you to select the device(s) to be tested, select specific options for testing, and view the test  
results.  
Selecting Devices for Testing  
The left side of the Customize window lists devices that can be tested. Devices are grouped by  
device type or by module, depending on the option you select. Click the (+) next to a device or  
module to view its components. Click (+) on any component to view the tests that are available.  
Clicking a device, rather than its components, selects all of the components of the device for  
testing.  
Selecting Diagnostics Options  
Use the Diagnostics Options area to select how you want to test a device. You can set the following  
options:  
•
Non-Interactive Tests Only — When checked, runs only tests that require no user  
intervention.  
Running the System Diagnostics  
33  
             
•
Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests  
will not run when you select this option.  
•
•
•
Show Ending Timestamp — When checked, time stamps the test log.  
Test Iterations — Selects the number of times the test is run.  
Log output file pathname — When checked, enables you to specify where the test log file is  
saved.  
Viewing Information and Results  
The tabs in the Customize window provide information about the test and the test results. The  
following tabs are available:  
•
•
•
•
Results — Displays the test that ran and the result.  
Errors — Displays any errors that occurred during the test.  
Help — Displays information about the currently selected device, component, or test.  
Configuration — Displays basic configuration information about the currently selected  
device.  
•
Parameters — If applicable, displays parameters that you can set for the test.  
34  
Running the System Diagnostics  
 
Troubleshooting Your System  
Safety First—For You and Your System  
To perform certain procedures in this document, you must remove the system cover and work  
inside the system. While working inside the system, do not attempt to service the system except as  
explained in this guide and elsewhere in your system documentation.  
CAUTION: Always follow the instructions closely, and ensure that you review all information in  
"Safety Instructions" in the System Information Guide.  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
External Connections  
Loose or improperly connected cables are the most likely source of problems for the system,  
monitor, and other peripherals (such as a keyboard, mouse, or other external device). Ensure that  
all external cables are securely attached to the external connectors on your system. See Figure 2-1  
and Figure 2-2 for the front- and back-panel connectors on your system.  
Checking Basic Power Problems  
If the power indicator on the bezel does not indicate that power is available to the system,  
1
ensure that the power cable is securely connected to the power supply.  
2
3
If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on.  
If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not  
receiving power, try another PDU or UPS.  
4
5
Reconnect the system to the electrical outlet and turn on the system.  
If the system still is not working properly, see "Troubleshooting the Power Supply."  
Start-Up Routine  
Look and listen during the system's start-up routine for the indications described in Table 5-1.  
Troubleshooting Your System  
35  
                 
Table 5-1. Start-Up Routine Indications  
Look/listen for:  
Action  
An error message displayed on the monitor. See "System Messages" in "Indicators, Codes, and  
Messages."  
A series of beeps emitted by the system.  
See "System Beep Codes" in "Indicators, Codes, and  
Messages."  
Alert messages from the systems  
management software.  
See the systems management software documentation.  
The monitor's power indicator.  
The keyboard indicators.  
See "Troubleshooting the Video Subsystem."  
See "Troubleshooting the Keyboard."  
See "Troubleshooting Hard Drives."  
The hard-drive status and activity  
indicators.  
An unfamiliar constant scraping or grinding See "Getting Help."  
sound when you access a drive.  
Checking the Equipment  
This section provides troubleshooting procedures for external devices attached to the system, such  
as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "External  
Connections."  
Troubleshooting the Video Subsystem  
Problem  
•
•
Monitor is not working properly.  
Video memory is faulty.  
Action  
1
2
Check the system and power connections to the monitor.  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in  
"Running System Diagnostics."  
If the tests run successfully, the problem is not related to video hardware. See "Finding  
Software Solutions."  
If the tests fail, see "Getting Help."  
36  
Troubleshooting Your System  
         
Troubleshooting the Keyboard  
Problem  
•
•
System message indicates a problem with the keyboard.  
Keyboard is not functioning properly.  
Action  
1
2
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in  
"Running System Diagnostics."  
If the test fails, continue to the next step.  
Examine the keyboard and its cable for signs of damage.  
If the keyboard is not damaged, go to step 4.  
If the keyboard is damaged, continue to the next step.  
3
4
Swap the faulty keyboard with a working keyboard.  
If the problem is resolved, replace the faulty keyboard. See "Getting Help."  
Run the keyboard test in the system diagnostics. See "Running the System Diagnostics."  
If the test fails, see "Getting Help."  
Troubleshooting the Mouse  
Problem  
•
•
System message indicates a problem with the mouse.  
Mouse is not functioning properly.  
Action  
1
2
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in  
"Running System Diagnostics."  
If the test fails, continue to the next step.  
Examine the mouse and its cable for signs of damage.  
If you are using a USB mouse and it is not damaged, go to step 4.  
If you are using a PS/2 mouse and it is not damaged, go to step 5.  
If the mouse is damaged, continue to the next step.  
3
Swap the faulty mouse with a working mouse.  
If the problem is resolved, replace the faulty mouse. See "Getting Help."  
Troubleshooting Your System  
37  
         
4
5
Enter the System Setup program and ensure that the USB ports are enabled. See "Using the  
System Setup Program" in your User's Guide.  
If the problem is not resolved, continue to the next step.  
Run the pointing devices test in the system diagnostics. See "Running the System  
Diagnostics."  
If the test fails, see "Getting Help."  
Troubleshooting Basic I/O Functions  
Problem  
•
•
Error message indicates a problem with a serial port.  
Device connected to a serial port is not operating properly.  
Action  
1
2
3
Enter the System Setup program and ensure that the serial port(s) are enabled. See "Using  
the System Setup Program" in the User's Guide.  
If the problem is confined to a particular application, see the application documentation for  
specific port configuration requirements that the program may require.  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in  
"Running System Diagnostics."  
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O  
Device."  
Troubleshooting a Serial I/O Device  
Problem  
•
Device connected to the serial port is not operating properly.  
Action  
1
2
Turn off the system and any peripheral devices connected to the serial port.  
Swap the serial interface cable with a working cable, and turn on the system and the serial  
device.  
If the problem is resolved, replace the interface cable. See "Getting Help."  
3
4
Turn off the system and the serial device, and swap the device with a comparable device.  
Turn on the system and the serial device.  
If the problem is resolved, replace the serial device. See "Getting Help."  
If the problem persists, see "Getting Help."  
38  
Troubleshooting Your System  
           
Troubleshooting a USB Device  
Problem  
•
•
System message indicates a problem with a USB device.  
Device connected to a USB port is not operating properly.  
Action  
1
Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the  
System Setup Program" in your User's Guide.  
2
3
Turn off the system and any USB devices.  
Disconnect the USB devices, and connect the malfunctioning device to the other USB  
connector.  
4
5
Turn on the system and the reconnected device.  
If the problem is resolved, the USB connector might be defective. See "Getting Help."  
If possible, swap the interface cable with a working cable.  
If the problem is resolved, replace the interface cable. See "Getting Help."  
6
7
Turn off the system and the USB device, and swap the device with a comparable device.  
Turn on the system and the USB device.  
If the problem is resolved, replace the USB device. See "Getting Help."  
If the problem persists, see "Getting Help."  
Troubleshooting a Network Adapter  
Problem  
•
Network adapter cannot communicate with network.  
Action  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in  
1
"Running System Diagnostics."  
If the tests fail, continue to the next step.  
Troubleshooting Your System  
39  
       
2
Check the appropriate indicator on the NIC connector. See Table 2-2 in "Indicators,  
Messages, and Codes."  
•
•
If the link indicator does not light, check all cable connections.  
If the activity indicator does not light, the network driver files might be damaged or  
missing.  
Remove and reinstall the drivers if applicable. See the network adapter's documentation.  
•
•
Change the autonegotiation setting, if possible.  
Use another connector on the switch or hub.  
3
4
5
6
Ensure that the appropriate drivers are installed and the protocols are bound. See the network  
adapter's documentation.  
Enter the System Setup program and confirm that the network adapters are enabled. See  
"Using the System Setup Program" in your User's Guide.  
Ensure that the network adapters, hubs, and switches on the network are all set to the same  
data transmission speed. See the network equipment documentation.  
Ensure that all network cables are of the proper type and do not exceed the maximum length.  
See "Network Cable Requirements" in your User's Guide.  
Responding to a Systems Management Software  
Alert Message  
Systems management software monitors critical system voltages and temperatures, fans, and hard  
drives in the system. Alert messages appear in the Alert Log window. For information about the  
Alert Log window, see the systems management software documentation on your Resource CD or  
at support.dell.com  
.
Inside the System  
In Figure 5-1, the bezel and system cover are removed to provide an interior view of the system.  
40  
Troubleshooting Your System  
       
Figure 5-1. Inside the System  
RAID controller (optional)  
fan assembly  
heat sink  
power supply  
daughter card (optional)  
DIMMs  
power distribution board  
hard drives (2 or 4)  
The system board holds the system's control circuitry and other electronic components. Several  
hardware options such as the processor and memory are installed directly on the system board.  
Using a riser board, the system can accommodate up to two expansion cards. The upper slot  
supports PCI 32-bit, 33-MHz (5.0-V) expansion cards and the lower slot supports PCI-X 64-bit,  
66-MHz (3.3-V) expansion cards.  
NOTE: The connectors on 64-bit cards are longer than the 32-bit PCI connector in the system. However,  
as long as the card is installed properly, the card will still function.  
The hard-drive bays provide space for up to four SATA hard drives. Power is supplied to the system  
board, hard drives, and internal peripherals through a single nonredundant power supply.  
Removing and Replacing the Bezel  
To access the hard drives or the front USB connector, you must first remove the system's bezel. To  
remove the bezel, push the bezel release latches inward and pull the bezel away from the system.  
See Figure 5-2.  
Troubleshooting Your System  
41  
     
Figure 5-2. Installing and Removing the Bezel  
release latch (2)  
bezel  
To replace the bezel, push the latches inward, place the bezel on the front of the system and release  
the latches.  
Opening the System  
1
Observe the precautions in "Safety First—For You and Your System."  
2
Turn off the system and attached peripherals, and disconnect the system from the electrical  
outlet.  
3
4
5
To remove the system cover, loosen the two captive screws at the back of the system. See  
Figure 5-3.  
While pressing down on the cover indention, slide the cover backward about an inch, and  
grasp the cover on both sides.  
Carefully lift the cover away from the system.  
42  
Troubleshooting Your System  
     
Figure 5-3. Installing and Removing the System Cover  
cover indention  
system cover  
captive screws (2)  
Closing the System  
1
2
3
4
5
Ensure that you did not leave tools or parts inside the system.  
Place the cover over the sides of the chassis, and slide the cover forward. See Figure 5-3.  
Tighten the two captive screws at the back of the system to secure the cover.  
Replace the bezel. See "Removing and Replacing the Bezel."  
Reconnect the system to the electrical outlet, and turn on the system.  
Troubleshooting Your System  
43  
     
Troubleshooting a Wet System  
Problem  
•
•
Liquid spilled on the system.  
Excessive humidity.  
Action  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening the System."  
Remove all expansion cards installed in the system. See "Installing and Removing a CERC  
SATA RAID Controller" in "Installing System Options."  
4
5
6
Let the system dry thoroughly for at least 24 hours.  
Close the system. See "Closing the System."  
Reconnect the system to the electrical outlet, and turn on the system and attached  
peripherals.  
If the system does not start properly, see "Getting Help."  
7
8
If the system starts properly, shut down the system and reinstall all of the expansion cards  
that you removed. See "Installing an Expansion Card" in "Installing System Options."  
Run the system board tests in the system diagnostics to confirm that the system is working  
properly. See "Running the System Diagnostics."  
If the tests fail, see "Getting Help."  
Troubleshooting a Damaged System  
Problem  
•
System was dropped or damaged.  
44  
Troubleshooting Your System  
       
Action  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Open the system. See "Opening the System."  
Ensure that the following components are properly installed:  
•
•
•
•
Expansion cards  
Power supply  
Fans  
Hard drive connections  
3
4
5
Ensure that all cables are properly connected.  
Close the system. See "Closing the System."  
Run the system board tests in the system diagnostics. See "Running the System Diagnostics."  
If the tests fail, see "Troubleshooting the System Board."  
Troubleshooting the System Battery  
Problem  
•
•
•
System message indicates a problem with the battery.  
System Setup program loses system configuration information.  
System date and time do not remain current.  
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its  
system configuration information. This situation is caused by a defective battery.  
Action  
1
Re-enter the time and date through the System Setup program. See "Using the System Setup  
Program" in your User's Guide.  
2
3
4
Turn off the system and disconnect it from the electrical outlet for at least one hour.  
Reconnect the system to the electrical outlet and turn on the system.  
Enter the System Setup program.  
If the date and time are not correct in the System Setup program, replace the battery. See  
"System Battery" in "Installing System Components."  
If the problem is not resolved by replacing the battery, see "Getting Help."  
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to  
operate normally except for the time kept in the System Setup program, the problem may be caused by  
software rather than by a defective battery.  
Troubleshooting Your System  
45  
     
Troubleshooting the Power Supply  
Problem  
•
The power LED on the front of the system is not lit.  
Action  
1
2
3
Check the connection of the power cable to the power supply and the outlet.  
Remove the bezel. See "Removing and Replacing the Bezel."  
Turn on the system.  
If the problem is not resolved, continue to the next step.  
4
5
6
Open the system. See "Opening the System."  
Ensure that the power supply cable is properly connected to the backplane board.  
Close the system. See "Closing the System."  
If the problem is still not resolved, replace the power supply. See "Power Supply" in "Installing  
System Components."  
Troubleshooting System Cooling Problems  
Problem  
•
Systems management software issues a fan-related error message.  
Action  
Ensure that none of the following conditions exist:  
•
•
•
•
Ambient temperature is too high.  
External airflow is obstructed.  
Cables inside the system obstruct airflow.  
An individual cooling fan has failed. See "Troubleshooting a Fan."  
Troubleshooting a Fan  
Problem  
•
•
System-status indicator is amber.  
Systems management software issues a fan-related error message.  
46  
Troubleshooting Your System  
             
Action  
1
Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in Running  
System Diagnostics."  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
2
3
Open the system. See "Opening the System."  
Ensure that the fan assembly’s power cable is firmly attached to the fan power connector on  
the system board. See "Fan Assembly" in "Installing System Components."  
NOTE: Wait 30 seconds for the system to recognize the fans and determine whether it is working  
properly.  
4
If the problem is not resolved, install a new fan assembly. See "Fan Assembly" in "Installing  
System Components."  
If the replacement fan assembly is working properly, close the system. See "Closing the  
System."  
If the replacement fan assembly does not operate, see "Getting Help."  
Troubleshooting Hard Drives  
Problem  
•
•
Faulty hard drive.  
Damaged or improperly connected hard-drive cables.  
Action  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed,  
back up all files on the hard drive.  
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in  
"Running the System Diagnostics."  
If the test fails, continue to the next step.  
2
3
Enter the System Setup program and verify that the system is configured correctly. See  
"Using the System Setup Program" in your User's Guide.  
Run the hard drive tests in the system diagnostics. See "Running the System Diagnostics."  
If the tests fail, continue to the next step.  
4
Open the system. See "Opening the System."  
Troubleshooting Your System  
47  
     
5
6
Ensure that the hard-drive interface cable is properly connected between the drive and the  
daughter card and/or RAID controller.  
To identify system board connectors, see Figure A-3.  
If the hard drive is the boot drive, ensure that the drive is configured and connected properly.  
See "Configuring the Boot Drive" in "Installing Drives."  
7
8
Ensure that the power cable is properly connected to the drive.  
Close the system. See "Closing the System."  
Troubleshooting Expansion Cards  
NOTE: When you are troubleshooting an expansion card, see the documentation for your operating  
system and the expansion card.  
Problem  
•
•
Error message indicates a problem with an expansion card.  
Expansion card performs incorrectly or not at all.  
Action  
1
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in  
"Running System Diagnostics."  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
2
3
Open the system. See "Opening the System."  
Ensure that each expansion card is firmly seated in its connector. See "Expansion Cards" in  
"Installing System Components."  
4
5
Close the system. See "Closing the System."  
Run the appropriate tests in the system diagnostics. See "Running the System Diagnostics."  
If the problem persists, continue to the next step.  
6
7
Open the system. See "Opening the System."  
Remove all expansion cards installed in the system. See "Installing and Removing a CERC  
SATA RAID Controller" in "Installing System Components."  
8
9
Close the system. See "Closing the System."  
Run Quick Tests in the system diagnostics.  
If the tests fail, see "Getting Help."  
48  
Troubleshooting Your System  
       
10 For each expansion card that you removed in step 7, perform the following steps:  
a
b
c
d
Open the system. See "Opening the System."  
Reinstall one of the expansion cards.  
Close the system. See "Closing the System."  
Run the appropriate tests in the system diagnostics.  
If the tests fail, see "Getting Help."  
If you reinstall all of the expansion cards and the tests fail, see "Getting Help."  
Troubleshooting System Memory  
Problem  
•
•
Faulty memory module.  
Faulty system board.  
Action  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Ensure that the memory modules are properly installed. See "Memory Module Installation  
Guidelines" in "Installing System Components."  
Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in  
"Running System Diagnostics."  
If the test fails, continue to the next step.  
3
4
Reboot the system.  
If an error message does not appear, continue to the next step.  
If an error message appears, go to step 5.  
Enter the System Setup program and check the system memory setting. See "Using the  
System Setup Program" in your User's Guide.  
If the amount of memory installed matches the system memory setting, go to step 12.  
5
6
Open the system. See "Opening the System."  
Reseat the memory modules in their sockets. See "Installing Memory Modules" in "Installing  
System Options."  
7
Close the system. See "Closing the System."  
Troubleshooting Your System  
49  
       
8
Enter the System Setup program and check the system memory setting. See "Using the  
System Setup Program" in your User's Guide.  
If the amount of memory installed does not match the system memory setting, then perform  
the following steps:  
a
b
Turn off the system and attached peripherals, and disconnect the system from its  
electrical outlet.  
Open the system. See "Opening the System."  
NOTE: Several configurations for memory modules exist; see "Memory Module Installation  
Guidelines" in "Installing System Options."  
c
d
Swap the memory module in socket DIMM1_A with another of the same capacity. See  
"Installing Memory Modules" in "Installing System Options."  
Close the system. See "Closing the System."  
9
Reconnect the system to its electrical outlet, and turn on the system and attached  
peripherals.  
10 As the system boots, observe the monitor screen and the indicators on the keyboard.  
11 Repeat step 8 through step 10 for each memory module installed.  
If the problem persists, see "Getting Help."  
12 Run the system memory test in the system diagnostics. See "Running the System  
Diagnostics."  
If the test fails, see "Getting Help."  
Troubleshooting the Processor  
Problem  
•
•
Error message indicates a processor problem.  
A heat sink is not installed for the processor.  
Action  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in  
"Running the System Diagnostics."  
2
3
Open the system. See "Opening the System."  
Ensure that the processor and heat sink are properly installed. See "Replacing the Processor"  
in "Installing System Options."  
4
Close the system. See "Closing the System."  
50  
Troubleshooting Your System  
           
5
Run Quick Tests in the system diagnostics. See "Running the System Diagnostics."  
If the test fails, continue to the next step.  
6
7
8
9
Open the system. See "Opening the System."  
Replace the processor. See "Replacing the Processor."  
Close the system. See "Closing the System."  
Run Quick Tests in the system diagnostics. See "Running the System Diagnostics."  
If the tests fail or the problem persists, see "Getting Help."  
Troubleshooting the System Board  
Problem  
•
Error message indicates a system board problem.  
Action  
1
2
Open the system. See "Opening the System."  
Remove the expansion cards, if installed. See "Installing and Removing a CERC SATA RAID  
Controller" in "Installing System Components."  
3
4
Close the system. See "Closing the System."  
Run the system board tests in the system diagnostics. See "Running the System Diagnostics."  
If the tests do not run successfully, see "Getting Help."  
5
6
Open the system. See "Opening the System."  
Reinstall the one of the expansion cards that you removed in step 2. See "Installing an  
Expansion Card" in "Installing System Components."  
7
8
Close the system. See "Closing the System."  
Run the system board tests again.  
If the tests do not complete successfully, the expansion card might be faulty. See "Getting  
Help."  
If the tests complete successfully, repeat step 5 through step 8 for the remaining expansion  
card, if applicable.  
Troubleshooting Your System  
51  
         
52  
Troubleshooting Your System  
Installing System Components  
This section describes how to install the following system components:  
•
•
•
•
•
•
•
•
•
•
•
Cooling shroud  
System battery  
Fan assembly  
Power supply  
Expansion cards  
Riser board  
System memory  
Control Panel Assembly  
SATA Cable Kits  
Processor  
System Board  
System Board Components  
When installing and replacing system board components, use Figure 6-1 to locate the components.  
Installing System Components  
53  
     
Figure 6-1. System Board Components and Connectors  
processor and  
heat sink  
riser board connector  
riser board  
DIMM1_A  
DIMM2_A  
DIMM1_B  
DIMM2_B  
power  
supply  
daughter card  
connector  
connectors  
DRAC  
connector  
fan assembly connector  
system battery  
Cooling Shroud  
The cooling shroud covers the processor and system battery. The shroud also directs air flow to the  
expansion cards and system memory.  
Removing the Cooling Shroud  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Open the system. See "Opening the System" in Troubleshooting Your System."  
While grasping the cooling shroud, press the release latch and rotate away from the fan  
assembly. See Figure 6-2.  
3
Remove the cooling shroud.  
54  
Installing System Components  
         
Figure 6-2. Installing and Removing the Cooling Shroud  
cooling shroud tabs  
inserted here  
cooling shroud  
release latch  
Installing the Cooling Shroud  
1
2
Insert the two tabs of the cooling shroud into the back panel. See Figure 6-2.  
Rotate the cooling shroud down until the release latch snaps into place securing the shroud to  
the fan assembly.  
3
Close the system. See "Closing the System" in "Troubleshooting Your System."  
System Battery  
Replacing the System Battery  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
Enter the System Setup program and, if possible, make a printed copy of the System Setup  
screens.  
See "Using the System Setup Program" in the User's Guide.  
2
3
Open the system. See "Opening the System" in "Troubleshooting Your System."  
Remove the cooling shroud. See "Removing the Cooling Shroud."  
Installing System Components  
55  
             
4
5
Locate the battery on the system board. See Figure A-3 for the battery location.  
Grasp the battery socket release tab with your fingers and gently pull out away from the  
battery to remove the battery from the battery socket. See Figure 6-3.  
6
Place the new battery in the battery socket as shown in Figure 6-3.  
NOTE: The side of the battery labeled "+" must face toward the open side of the battery socket.  
Figure 6-3. Replacing the Battery  
battery  
release tab  
battery socket  
7
8
9
Press the battery into the socket until it snaps into place.  
Install the cooling shroud. See "Installing the Cooling Shroud."  
Close the system. See "Closing the System" in "Troubleshooting Your System."  
10 Enter the System Setup program to confirm that the battery operates properly.  
11 From the main screen, select System Time to enter the correct time and date.  
Also, re-enter any system configuration information that is no longer displayed on the System  
Setup screens, and then exit the System Setup program.  
12 To test the newly installed battery, see "Troubleshooting the System Battery" in  
"Troubleshooting Your System."  
Fan Assembly  
The fan assembly contains three fans and provides cooling for the processor, memory modules, and  
expansion cards.  
56  
Installing System Components  
       
Removing the Fan Assembly  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
3
4
5
6
7
8
Open the system. See "Opening the System" in "Troubleshooting Your System."  
Remove the cooling shroud. See "Removing the Cooling Shroud."  
Remove the SATA cables from the daughter card. See "Removing a Daughter Card."  
Remove the blue plastic SATA cable guide by pulling upwards and out of the system.  
Disconnect the fan assembly’s power cable from the system board. See Figure 6-4.  
Remove the power distribution board. See "Removing the Power Distribution Board."  
Disengage the three forward-facing snaps on the fan assembly.  
While pressing the release levers on each end of the fan assembly, lift the fan assembly off the  
two securing posts and out of the chassis. See Figure 6-4.  
Figure 6-4. Installing and Removing the Fan Assembly  
release levers (2)  
power cable  
securing posts (2)  
power supply  
cable  
power distribution  
board  
Installing System Components  
57  
     
Installing the Fan Assembly  
1
2
3
4
5
6
Align the holes in the fan assembly with the three fan assembly securing posts.  
Lower the fan assembly until the release levers snap onto the securing posts.  
Re-engage the three forward-facing snaps.  
Install the power distribution board. See "Installing the Power Distribution Board."  
Reconnect data and power connector cable to the hard drives.  
Reconnect the fan assembly power cable to the connector on the system board. See  
Figure 6-4.  
7
8
Install the cooling shroud. See "Installing the Cooling Shroud."  
Close the system. See "Closing the System" in "Troubleshooting Your System."  
Power Distribution Board  
The system supports a power distribution board, which distributes power from the power supply to  
the hard drives.  
Removing the Power Distribution Board  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Open the system. See "Opening the System" in Troubleshooting Your System."  
Disconnect the hard drive connectors and power supply connectors from the power  
distribution board. See Figure 6-5.  
3
4
Using a #2 Phillips screwdriver, remove the four screws that secure the power distribution  
board.  
Lift the power distribution board out of the system.  
Installing the Power Distribution Board  
1
2
3
4
Align the four holes in the power distribution board with four mounting posts near the  
cooling fan.  
Using a #2 Phillips screwdriver, install the four screws that secure the power distribution  
board.  
Reconnect the connectors from the hard drives and the power supply to the power  
distribution board.  
Close the system. See "Closing the System" in "Troubleshooting Your System."  
58  
Installing System Components  
         
Figure 6-5. Removing the Power Distribution Board  
power distribution board  
power supply cable  
hard drive 0  
power cable  
hard drive 1  
power cable  
#2 Phillips screws (4)  
hard drive 2  
power cable  
hard drive 3 power cable  
fan  
Power Supply  
The system supports a single nonredundant power supply.  
Removing the Power Supply  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Open the system. See "Opening the System" in Troubleshooting Your System."  
Disconnect the following power supply cables:  
a
b
c
P3 from the power distribution board  
P2 from system board connector CN2  
P1 from system board connector CN1  
Installing System Components  
59  
       
3
4
Loosen the captive screw at the front of the power supply that secures the power supply to the  
chassis. See Figure 6-6.  
Slide the power supply forward and lift straight up to remove the power supply from the  
chassis.  
Figure 6-6. Installing and Removing the Power Supply  
P2 connector  
P1 connector  
power supply  
pins (4)  
captive screw  
P3  
connector  
securing  
brackets (4)  
Installing the Power Supply  
1
Lower the power supply into the chassis and slide it backward until the four pins on the power  
supply are engaged into the securing brackets.  
2
Tighten the captive screw at the front of the power supply that secures the power supply to  
the chassis.  
60  
Installing System Components  
   
3
4
Connect the following power supply cables:  
a
b
c
P3 to the power distribution board  
P2 to the system board connector CN2  
P1 to the system board connector CN3  
Close the system. See "Closing the System" in "Troubleshooting Your System."  
Expansion Cards  
The system supports up to two PCI expansion cards, which are installed in connectors on a riser  
board. The upper slot supports PCI 32-bit, 33-MHz (5.0-V) expansion cards and the lower slot  
supports PCI-X 64-bit, 66-MHz (3.3-V) expansion cards. See Figure A-4. If you are installing a  
remote access controller card, it must be installed in the upper slot of the riser board. Install most  
RAID and SCSI controller cards in the lower slot.  
NOTE: The connectors on 64-bit cards are longer than the 32-bit PCI connector in the system. However,  
as long as the card is installed properly, the card will still function.  
Installing an Expansion Card  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Open the system. See "Opening the System" in Troubleshooting Your System."  
If you are installing a remote access controller card and a daughter card is installed, remove  
the daughter card. See "Removing a Daughter Card."  
3
4
Remove the expansion-card retainer adjacent to the PCI slots. See Figure 6-7.  
Remove the filler bracket on the slot you will be using.  
NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be  
installed over empty expansion card slots to maintain Federal Communications Commission (FCC)  
certification of the system. The brackets also keep dust and dirt out of the system and aid in proper  
cooling and airflow inside the system.  
5
If you are installing a CERC SATA RAID controller or remote access controller, do the  
following as appropriate:  
•
•
Connect the LED cable to bottom of the RAID controller. See Figure 6-8.  
Connect the remote access controller cable to the bottom of the remote access controller.  
See Figure 6-9.  
6
7
Insert the expansion card firmly into the expansion-card connector on the riser board until  
the card is fully seated, being careful not to remove the riser board from the system board.  
NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot on the  
chassis's back panel.  
Replace the expansion-card retainer. See Figure 6-7.  
Installing System Components  
61  
           
8
9
Connect any remaining internal or external cable(s) to the expansion card.  
If installing a remote access controller, connect the cable to the remote access controller  
connector on the system board. See Figure 6-9.  
10 Replace the daughter card if it was removed. See "Installing a Daughter Card."  
11 Close the system. See "Closing the System" in "Troubleshooting Your System."  
Figure 6-7. Installing and Removing Expansion Cards  
expansion-card  
retainer  
PCI slot 1  
PCI slot 2  
expansion card  
expansion-card  
connector (on riser board)  
62  
Installing System Components  
 
Figure 6-8. Installing and Removing a CERC SATA RAID Controller  
CERC card connector  
(PCI slot on riser board)  
LED cable  
Figure 6-9. Installing and Removing a Remote Access Controller  
remote access  
controller cable  
Installing System Components  
63  
     
Removing an Expansion Card  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Open the system. See "Opening the System" in Troubleshooting Your System."  
If you are removing a remote access controller card, remove the daughter card. See "Removing  
a Daughter Card."  
3
4
Disconnect any internal or external cable(s) that are connected to the expansion card.  
Remove the expansion-card retainer adjacent to the PCI slots using your index finger and  
pulling upwards. See Figure 6-7.  
5
6
Grasp the expansion card and carefully pull it away from the riser-board connector.  
If you are permanently removing the card, replace the metal filler bracket over the empty  
card-slot opening.  
NOTE: Filler brackets must be installed over empty expansion-card slots to maintain FCC  
certification of the system. The brackets also keep dust and dirt out of the system and aid in proper  
cooling and airflow inside the system.  
7
8
9
Replace the expansion-card retainer.  
Replace the daughter card if it was removed. See "Installing a Daughter Card."  
Close the system. See "Closing the System" in "Troubleshooting Your System."  
Riser Board  
The riser board provides two expansion-card slots.  
Removing the Riser Board  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Open the system. See "Opening the System" in Troubleshooting Your System."  
Remove any expansion card(s). See "Installing and Removing a CERC SATA RAID  
Controller."  
3
4
Loosen the two captive screws that secure the riser board to the system board. See  
Figure 6-10.  
From the back of the system, slide the riser board to the right to disconnect the riser board  
from the system board, and lift the riser board out of the chassis.  
64  
Installing System Components  
         
Figure 6-10. Installing and Removing the Riser Board  
riser board  
captive screws (2)  
Installing the Riser Board  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Slide the riser board onto the system board. See Figure 6-10.  
Tighten the two captive screws that secure the riser board to the system board. See  
Figure 6-10.  
3
4
Install any expansion card(s). See "Installing an Expansion Card."  
Close the system. See "Closing the System" in Troubleshooting Your System."  
Daughter Card  
The system uses a daughter card to support software RAID. Hardware RAID systems do not use a  
daughter card.  
Removing a Daughter Card  
1
2
Open the system. See "Opening the System" in Troubleshooting Your System."  
Disconnect the hard-drive cables from the daughter card. See Figure 6-11.  
Installing System Components  
65  
         
Figure 6-11. Installing and Removing a Daughter Card  
daughter card  
#2 Phillips screws  
daughter card connector  
LED cable  
hard-drive cables  
Grasp the daughter card and carefully pull it away from the system-board connector.  
3
4
Disconnect the LED cable from the daughter card. See Figure 6-11.  
Installing a Daughter Card  
1
2
Open the system. See "Opening the System" in Troubleshooting Your System."  
Connect the LED cable to the connector on the bottom of the daughter card. See  
Figure 6-11.  
3
4
Use the #2 Phillips screws to secure the daughter card to the system board.  
Insert the daughter card firmly into the connector on the system board until the card is fully  
seated.  
5
6
Connect the hard-drive cables to the connectors on the daughter card.  
Ensure that port 0 of the daughter card is connected to the cable for hard drive 0, port 1 is  
connected to the cable for hard drive 1, and so forth.  
Close the system. See "Closing the System" in "Troubleshooting Your System."  
66  
Installing System Components  
     
System Memory  
The four memory module sockets are located on the system board adjacent to the power supply  
and can accommodate from 512 MB to 4 GB of unbuffered ECC PC-3200 (DDR400) memory. See  
Figure 6-1 for the location of the memory module sockets.  
You can upgrade the system memory by installing combinations of 256-, 512-MB, and 1-GB  
unbuffered memory modules. If you receive an error message stating that maximum memory has  
been exceeded, see "Indicators, Messages, and Codes" for more information. You can purchase  
memory upgrade kits from Dell.  
NOTE: The memory modules must be PC-3200 compliant.  
Memory Module Installation Guidelines  
The memory module sockets are arranged in banks (1 and 2) on two channels (A and B). See  
Figure A-3 for the location of the memory module sockets. The memory module banks must be  
installed in identical pairs.  
The memory module banks are identified as follows:  
•
•
Bank 1: DIMM1_A and DIMM1_B  
Bank 2: DIMM2_A and DIMM2_B  
For example, if socket DIMM1_A contains a 256-MB memory module, then socket DIMM1_B  
must contain a 256-MB memory module.  
Table 6-1 shows examples of different memory configurations.  
•
•
•
If only one memory module is installed, it must be installed in the DIMM1_A socket.  
A bank must contain identical memory modules.  
Install the memory modules in bank 1 (DIMM1_x) before installing memory modules in  
bank 2 (DIMM2_x).  
•
Installing three memory modules is not supported.  
Table 6-1. Sample Memory Module Configurations  
Total  
Memory  
DIMM1_A  
DIMM2_A  
DIMM1_B  
DIMM2_B  
512 MB  
1 GB  
256 MB  
256 MB  
512 MB  
512 MB  
1 GB  
None  
256 MB  
256 MB  
512 MB  
512 MB  
1 GB  
None  
256 MB  
None  
256 MB  
None  
1 GB  
1.5 GB  
2 GB  
256 MB  
None  
256 MB  
None  
2 GB  
512 MB  
512 MB  
512 MB  
512 MB  
Installing System Components  
67  
           
Table 6-1. Sample Memory Module Configurations (continued)  
Total  
Memory  
DIMM1_A  
DIMM2_A  
DIMM1_B  
DIMM2_B  
3 GB  
4 GB  
1 GB  
1 GB  
512 MB  
1 GB  
1 GB  
1 GB  
512 MB  
1 GB  
Installing Memory Modules  
1
2
3
Open the system. See "Opening the System" in Troubleshooting Your System."  
Locate the memory module sockets. See Figure 6-1.  
Press the ejectors on the memory module socket down and out, as shown in Figure 6-12, to  
allow the memory module to be inserted into the socket.  
4
Align the memory module's edge connector with the alignment keys of the memory module  
socket, and insert the memory module in the socket.  
NOTE: The memory module socket has two alignment keys that allow you to install the memory  
module in the socket in only one way.  
5
Press down on the memory module with your thumbs while pulling up on the ejectors with  
your index fingers to lock the memory module into the socket.  
When the memory module is properly seated in the socket, the ejectors on the memory  
module socket align with the ejectors on the other sockets that have memory modules  
installed.  
6
Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See  
Table 6-1 for installing the total desired memory.  
7
8
Close the system. See "Closing the System" in "Troubleshooting Your System."  
(Optional) Press <F2> to enter the System Setup program, and check the System Memory  
setting on the main System Setup screen.  
The system should have already changed the value to reflect the newly installed memory.  
9
If the value is incorrect, one or more of the memory modules may not be installed properly.  
Repeat step 1 through step 8 of this procedure, checking to ensure that the memory modules  
are firmly seated in their sockets.  
10 Run the system memory test in the system diagnostics. See "Running the System  
Diagnostics."  
68  
Installing System Components  
             
Figure 6-12. Installing and Removing a Memory Module  
memory module  
memory module  
socket ejectors (2)  
socket  
alignment key  
Removing Memory Modules  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
3
Open the system. See "Opening the System" in Troubleshooting Your System."  
Locate the memory module sockets. See Figure 6-1.  
Press down and out on the ejectors on each end of the socket until the memory module pops  
out of the socket. See Figure 6-12.  
4
Close the system. See "Closing the System" in "Troubleshooting Your System."  
Control Panel  
The following procedure documents the steps for removing and replacing the control panel.  
Removing the Control Panel  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Dismount the system from the rack.  
Remove the bezel.  
Installing System Components  
69  
           
a
b
Push the bezel release latches inward.  
Pull the bezel away from the system.  
4
Open the system.  
a
b
Loosen the two captive screws at the back of the system.  
While pressing down on the cover indention, slide the cover backward about an inch, and  
grasp the cover on both sides.  
c
Carefully lift the cover away from the system.  
5
6
7
Remove all of the hard drive carriers in the system.  
Label the hard drives with their locations in the hard drive bay.  
Untwist the cable tie that holds the control panel cable and the LED cable together. See  
Figure 6-13.  
8
9
Press the release latches inward on each side of the control panel, and carefully slide the  
control panel out of the system.  
Disconnect the control panel cable and the LED cable from the control panel.  
70  
Installing System Components  
Figure 6-13. Control Panel Removal  
Installing the Control Panel  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Align the control panel and connect the control panel and LED cables to the control panel.  
Carefully slide the control panel into the system until the release latches click. See  
Figure 6-13.  
3
4
Replace all of the hard drive carriers in the system at their labeled locations.  
Close the system.  
a
b
c
Ensure that you did not leave tools or parts inside the system.  
Place the cover over the sides of the chassis, and slide the cover forward.  
Tighten the two captive screws at the back of the system to secure the cover.  
5
6
Reconnect the system to the electrical outlet, and turn on the system.  
Replace the bezel.  
a
b
Push the latches on the bezel inward.  
Place the panel on the front of the system and release the latches.  
Installing System Components  
71  
   
SATA Cable Kits  
Removing the SATA Cable Kits  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Dismount the system from the rack.  
Remove the bezel.  
a
b
Push the bezel release latches inward.  
Pull the panel away from the system.  
4
Open the system.  
a
b
Loosen the two captive screws at the back of the system.  
While pressing down on the cover indention, slide the cover backward about an inch, and  
grasp the cover on both sides.  
c
Carefully lift the cover away from the system.  
5
6
7
Disconnect the SATA data cables (0-3) from the daughter card.  
Disconnect the power cables from the power distribution board.  
Using a philips screwdriver, remove the two screws that secure the data and power cables (0-3)  
to the chassis.  
8
Lift the assembly out of the chassis.  
Processor  
It is possible to upgrade your processor to take advantage of future options in speed and  
functionality. Each processor and its associated internal cache memory are contained in a pin grid  
array (PGA) package that is installed in a ZIF socket on the system board.  
The following items are included in the processor upgrade kit:  
•
•
Processor  
Heat sink  
Replacing the Processor  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
Open the system. See "Opening the System" in Troubleshooting Your System."  
72  
Installing System Components  
             
NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had  
sufficient time to cool before handling.  
2
3
Remove the cooling shroud. See "Removing the Cooling Shroud."  
Pushing down with one hand on the securing clip’s rubber-coated tab, use the other hand to  
slide the latch on the securing clip away from the heat-sink post to release the securing clip.  
See Figure 6-14.  
4
5
Remove the securing clip.  
NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The  
heat sink is necessary to maintain proper thermal conditions.  
Repeat step 3 and step 4 to remove the other securing clip.  
NOTE: When removing the heat sink, the possibility exists that the processor might adhere to the  
heat sink and be removed from the socket. It is recommended that you remove the heat sink while  
the processor is still warm.  
6
Remove the heat sink.  
a
b
Gently rotate the heat sink side-to-side before lifting the heat sink from the processor.  
If the processor is removed from the socket with the heat sink, twist or slide the processor  
off of the heat sink. Do not pry the processor off of the heat sink.  
c
Set the heat sink upside down so as not to contaminate the thermal grease.  
7
8
Pull the socket-release lever straight up until the processor is released from the socket. See  
Figure 6-15.  
Lift the processor out of the socket and leave the release lever up so that the socket is ready  
for the new processor.  
NOTICE: Be careful not to bend any of the pins when removing the processor. Bending the pins can  
permanently damage the processor.  
9
Unpack the new processor.  
If any of the pins on the processor appear bent, see "Getting Help."  
Installing System Components  
73  
     
Figure 6-14. Installing and Removing the Securing Clip  
rubber-coated tab  
latch  
securing  
clips (2)  
heat sink  
heat-sink posts (4)  
processor  
10 Align the pin-1 corner of the processor with the pin-1 corner of the ZIF socket. See  
Figure 6-15.  
NOTE: Identifying the pin-1 corners is critical to positioning the processor correctly.  
Identify the pin-1 corner of the processor by locating the tiny gold triangle on one corner of  
the processor. Place this corner in the same corner of the ZIF socket identified by a  
corresponding triangle.  
11 Install the processor in the socket.  
74  
Installing System Components  
 
Figure 6-15. Installing and Removing the Processor in the Socket  
pin-1 corner  
processor  
socket-release lever  
pin-1 corner of socket  
ZIF socket  
NOTICE: Positioning the processor incorrectly can permanently damage the processor and the system  
when you turn it on. When placing the processor in the socket, be sure that all of the pins on the  
processor enter the corresponding holes. Be careful not to bend the pins.  
If the release lever on the processor socket is not positioned all the way up, move it to that  
position.  
With the pin-1 corners of the processor and socket aligned, set the processor lightly in the  
socket, making sure all pins are matched with the correct holes in the socket. Because the  
system uses a ZIF processor socket, do not use force, which could bend the pins if the  
processor is misaligned. When the processor is positioned correctly, it drops down into the  
socket with minimal pressure.  
When the processor is fully seated in the socket, rotate the socket release lever back down  
until it snaps into place, securing the processor.  
12 Install the heat sink.  
a
Using a clean lint-free cloth, remove the existing thermal grease from the heat sink.  
NOTE: Use the heat sink that you removed in step 6.  
b
c
Apply thermal grease evenly to the top of the processor.  
Align the holes on both sides of the heat sink with the heat-sink posts on the system  
chassis. See Figure 6-14.  
Installing System Components  
75  
 
13 Orient the securing clips so that the rubber-coated tabs are toward the back of the chassis.  
NOTE: If the securing clips are installed so that the rubber-coated tabs are toward the front of the  
system, the cooling shroud cannot be installed correctly.  
14 Lower the end opposite of the rubber-coated tab of each securing clip over the heat-sink post,  
and then slide the securing clip toward the heat-sink post. See Figure 6-14.  
15 While holding down the rubber-coated tab with one hand, push the latch on the securing clip  
toward the heat-sink post until it locks the clip onto the post.  
16 Repeat step 14 and step 15 for the other securing clip.  
17 Install the cooling shroud. See "Installing the Cooling Shroud."  
18 Close the system. See "Closing the System" in "Troubleshooting Your System."  
As the system boots, it detects the presence of the new processor and automatically changes  
the system configuration information in the System Setup program.  
19 Press <F2> to enter the System Setup program, and check that the processor information  
matches the new system configuration.  
See your User’s Guide for instructions about using the System Setup program.  
20 Run the system diagnostics to verify that the new processor operates correctly.  
See "Running the System Diagnostics" for information about running the diagnostics and  
troubleshooting processor problems.  
System Board  
This section contains information on installing and removing the main system board. The system  
board and system board tray are removed and replaced as a single assembly.  
Removing the System Board Assembly  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Dismount the system from the rack.  
Remove the bezel.  
a
b
Push the bezel release latches inward.  
Pull the bezel away from the system.  
4
Open the system.  
a
Loosen the two captive screws at the back of the system.  
76  
Installing System Components  
       
b
c
While pressing down on the cover indention, slide the cover backward about an inch, and  
grasp the cover on both sides.  
Carefully lift the cover away from the system.  
5
6
7
Remove the cooling shroud.  
Remove the heat sink and processor.  
Remove the memory modules.  
NOTE: After removing the memory modules, record the memory module socket locations to ensure  
proper installation.  
8
Disconnect the hard-drive interface cables from the appropriate card:  
a
b
If this is a software RAID or external storage configuration system, remove the cables  
from the daughter card.  
If this is a hardware RAID system, remove the cables from the CERC SATA RAID  
controller.  
9
If this is a software RAID or external storage configuration system, remove the daughter card.  
10 Disconnect the control panel interface cable from the J7 connector on the system board. See  
Figure 6-16.  
11 Remove all PCI expansion cards installed on the riser board.  
12 Using a #2 Phillips screwdriver, loosen the two captive screws securing the riser board to the  
system board.  
13 Disconnect the riser board from the system board card-edge connector.  
14 Remove the fan assembly.  
15 Remove the power supply.  
16 Using a #2 Phillips screwdriver, loosen the captive screw that secures the system board tray to  
the chassis floor. See Figure 6-16.  
17 Using the tab on the system board tray, slide the system board forward, toward the front of  
the system and lift the assembly up and out of the chassis. See Figure 6-16.  
18 Lay the system board tray down on a smooth, non-conductive work surface.  
Installing System Components  
77  
 
Figure 6-16. Removing the System Board and System Board Tray  
Installing the System Board Assembly  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Unpack the new system board assembly.  
Align the system board tray so that the tabs on the chassis floor slide into the notches in the  
system board tray.  
3
4
Slide the system board tray backward until it stops.  
Using a #2 Phillips screwdriver, tighten the captive screw that secures the system board tray  
to the chassis. See Figure 6-16.  
5
6
Install the power supply.  
Install the fan assembly.  
78  
Installing System Components  
   
7
8
Connect the riser board.  
Using a #2 Phillips screwdriver, tighten the two captive screws that secure the riser board to  
the system board.  
9
Install any PCI expansion cards that you removed.  
10 If this is a software RAID or external storage configuration system, install the daughter card.  
11 Connect the hard-drive interface cables:  
a
If this is a software RAID or external storage configuration system, connect the cables  
from the daughter card.  
b
If this is a hardware RAID system, connect the cables from the CERC SATA RAID  
controller.  
12 Install the processor.  
13 Install the heat sink.  
a
Using a lint-free cloth, remove the existing thermal grease from the processor and heat  
sink.  
NOTE: Use the same heat sink that you removed from the processor.  
b
c
Apply thermal grease evenly to the top of the processor.  
Align the holes on both sides of the heat sink with the heat-sink posts on the system  
chassis.  
14 Orient the securing clips so that the rubber-coated tabs are toward the back of the chassis.  
NOTE: If the securing clips are installed so that the rubber-coated tabs are toward the front of the  
system, the cooling shroud cannot be installed correctly.  
15 Lower the end opposite of the rubber-coated tab of each securing clip over the heat-sink post,  
and then slide the securing clip toward the heat-sink post until they snap onto the post.  
16 While holding down the rubber-coated tab with one hand, push the latch on the securing clip  
toward the heat-sink post until it locks the clip onto the post.  
17 Repeat step 15 and step 16 for the other securing clip.  
18 Install the memory modules.  
NOTE: Install the memory modules as noted in step 7 of the procedure in "Removing the System  
Board Assembly."  
19 Connect the LED cable to the daughter card on software RAID or external storage  
configurations, or the CERC SATA RAID controller on hardware RAID systems.  
20 Connect the control panel interface cable to the J7 connector on the system board.  
21 Install the cooling shroud.  
NOTE: When installing the cooling shroud, ensure that the two tabs on the cooling shroud are  
inserted into the two retaining slots in the back panel.  
Installing System Components  
79  
   
22 Close the system.  
a
b
c
Ensure that you did not leave tools or parts inside the system.  
Place the cover over the sides of the chassis, and slide the cover forward.  
Tighten the two captive screws at the back of the system to secure the cover.  
23 Reconnect the system to the electrical outlet, and turn on the system.  
24 Replace the bezel.  
a
b
Push the latches on the bezel inward.  
Place the panel on the front of the system and release the latches.  
80  
Installing System Components  
Installing Drives  
The hard-drive bays provide space for up to four SATA hard drives. The hard drives must be  
connected to a CERC SATA RAID controller card or SATA daughter card.  
Configuring the Boot Drive  
The drive or device from which the system boots is determined by the boot order specified in the  
System Setup program. See "Using the System Setup Program" in your User's Guide. To boot the  
system from a hard drive or drive array, the drive(s) must be connected to the appropriate  
controller.  
Removing a Hard Drive  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
2
Remove the bezel. See "Removing and Replacing the Bezel" in "Troubleshooting Your  
System."  
Pull the release lever to the right and pull down the horizontal bar on the front of the carrier.  
See Figure 7-1.  
Installing Drives  
81  
           
Figure 7-1. Removing the Hard-Drive Carrier  
release lever  
3
4
Slide the hard-drive carrier out of the chassis.  
Using a #2 Phillips screwdriver, remove the four screws on the bottom of the carrier that  
secure the hard drive and remove the drive from the carrier. See Figure 7-2.  
82  
Installing Drives  
 
Figure 7-2. Removing the Hard Drive From the Drive Carrier  
hard drive  
hard-drive carrier  
#2 Phillips screws (4)  
Installing a Hard Drive  
1
Align the hard-drive mounting holes with the holes in the drive carrier.  
2
Using a #2 Phillips screwdriver, install the four screws that secure the hard drive to the carrier.  
See Figure 7-2.  
3
Align the hard-drive carrier in the hard drive bay of the chassis and slide the carrier forward  
until it stops.  
4
5
Push the horizontal bar on the front of the carrier to the upright position.  
Replace the bezel. See "Removing and Replacing the Bezel" in "Troubleshooting Your  
System."  
Installing Drives  
83  
       
Connecting Hard Drives for RAID  
Your system supports the following three types of RAID configurations:  
•
•
Software RAID on the internal drives — This configuration requires a daughter card.  
Hardware RAID on the internal drives — This configuration requires the CERC SATA RAID  
controller.  
•
Hardware RAID on external SCSI drives and software RAID on the internal drives — This  
configuration requires a daughter card and a PERC 4/SC or 4/DC RAID controller card.  
NOTE: The RAID configurations (software, hardware/internal, hardware/external) are preinstalled by  
Dell and cannot be changed.  
Software RAID  
Software RAID requires a daughter card to be installed on the system. See "Installing a Daughter  
Card."  
Hardware RAID (Internal Drives)  
Hardware RAID on the internal drives requires that you install the CERC SATA controller. See  
"Installing an Expansion Card." A daughter card is not required for this configuration.  
Hardware RAID (External Drives) and Software RAID (Internal Drives)  
Hardware RAID on external drives requires that you install the PERC 4/SC or 4/DC RAID  
controller. See "Installing an Expansion Card." When utilizing hardware RAID on external drives,  
you can run only software RAID on the internal drives, which requires a daughter card. See  
"Installing a Daughter Card."  
NOTE: In a configuration that uses hardware RAID on external drives, the only internal drives you can  
use are drive 0 and drive 1. These drives contain the operating system and a mirror of the operating  
system, respectively. Do not use these drives to store data.  
84  
Installing Drives  
       
Getting Help  
Technical Assistance  
If you need assistance with a technical problem, perform the following steps:  
1
2
3
Complete the procedures in "Troubleshooting Your System."  
Run the system diagnostics and record any information provided.  
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for  
help with installation and troubleshooting procedures.  
For more information, see "Online Services."  
4
If the preceding steps have not resolved the problem, call Dell for technical assistance.  
NOTE: Call technical support from a phone near or at the system so that technical support can assist you with  
any necessary procedures.  
NOTE: Dell’s Express Service Code system may not be available in all countries.  
When prompted by Dell's automated telephone system, enter your Express Service Code to  
route the call directly to the proper support personnel. If you do not have an Express Service  
Code, open the Dell Accessories folder, double-click the Express Service Code icon, and  
follow the directions.  
For instructions on using the technical support service, see "Technical Support Service" and  
"Before You Call."  
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call  
your local Dell representative for information on availability.  
Online Services  
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO  
DELL SUPPORT page, and fill in the requested details to access help tools and information.  
You can contact Dell electronically using the following addresses:  
•
World Wide Web  
www.dell.com/  
www.dell.com/ap/ (Asian/Pacific countries only)  
www.dell.com/jp (Japan only)  
Getting Help  
85  
       
www.euro.dell.com (Europe only)  
www.dell.com/la (Latin American countries)  
www.dell.ca (Canada only)  
•
Anonymous file transfer protocol (FTP)  
ftp.dell.com/  
Log in as user:anonymous, and use your e-mail address as your password.  
•
Electronic Support Service  
[email protected]  
[email protected] (Asian/Pacific countries only)  
support.jp.dell.com (Japan only)  
support.euro.dell.com (Europe only)  
•
Electronic Quote Service  
[email protected]  
[email protected] (Asian/Pacific countries only)  
[email protected] (Canada only)  
•
Electronic Information Service  
[email protected]  
AutoTech Service  
Dell's automated technical support service—AutoTech—provides recorded answers to the  
questions most frequently asked by Dell customers about their portable and desktop computer  
systems.  
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to  
your questions.  
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service  
through the technical support service. See the contact information for your region.  
Automated Order-Status Service  
To check on the status of any Dell™ products that you have ordered, you can go to  
support.dell.com, or you can call the automated order-status service. A recording prompts you for  
the information needed to locate and report on your order. See the contact information for your  
region.  
86  
Getting Help  
   
Technical Support Service  
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions  
about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast,  
accurate answers.  
To contact Dell's technical support service, see "Before You Call" and then see the contact  
information for your region.  
Dell Enterprise Training and Certification  
Dell Enterprise Training and Certification is available; see www.dell.com/training for more  
information. This service may not be offered in all locations.  
Problems With Your Order  
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,  
contact Dell for customer assistance. Have your invoice or packing slip available when you call. See  
the contact information for your region.  
Product Information  
If you need information about additional products available from Dell, or if you would like to place  
an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a  
sales specialist, see the contact information for your region.  
Returning Items for Warranty Repair or Credit  
Prepare all items being returned, whether for repair or credit, as follows:  
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and  
prominently on the outside of the box.  
For the telephone number to call, see the contact information for your region.  
Include a copy of the invoice and a letter describing the reason for the return.  
2
3
Include a copy of any diagnostic information indicating the tests you have run and any error  
messages reported by the system diagnostics.  
4
5
Include any accessories that belong with the item(s) being returned (such as power cables,  
media such as CDs and diskettes, and guides) if the return is for credit.  
Pack the equipment to be returned in the original (or equivalent) packing materials.  
You are responsible for paying shipping expenses. You are also responsible for insuring any  
product returned, and you assume the risk of loss during shipment to Dell. Collect-on-  
delivery (C.O.D.) packages are not accepted.  
Getting Help  
87  
         
Returns that are missing any of the preceding requirements will be refused at our receiving dock  
and returned to you.  
Before You Call  
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support  
telephone system direct your call more efficiently.  
If possible, turn on your system before you call Dell for technical assistance and call from a  
telephone at or near the computer. You may be asked to type some commands at the keyboard,  
relay detailed information during operations, or try other troubleshooting steps possible only at the  
computer system itself. Ensure that the system documentation is available.  
CAUTION: Before servicing any components inside your computer, see your System Information Guide  
for important safety information.  
Contacting Dell  
To contact Dell electronically, you can access the following websites:  
•
•
•
www.dell.com  
support.dell.com (technical support)  
premiersupport.dell.com (technical support for educational, government, healthcare, and  
medium/large business customers, including Premier, Platinum, and Gold customers)  
For specific web addresses for your country, find the appropriate country section in the table below.  
NOTE: Toll-free numbers are for use within the country for which they are listed.  
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes  
provided in the following table. If you need assistance in determining which codes to use, contact a  
local or an international operator.  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Anguilla  
General Support  
toll-free: 800-335-0031  
1-800-805-5924  
Antigua and Barbuda  
Argentina (Buenos Aires)  
International Access Code: 00  
Country Code: 54  
City Code: 11  
General Support  
Website: www.dell.com.ar  
Tech Support and Customer Care  
Sales  
toll-free: 0-800-444-0733  
0-810-444-3355  
11 4515 7139  
Tech Support Fax  
Customer Care Fax  
11 4515 7138  
88  
Getting Help  
     
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Aruba  
General Support  
E-mail (Australia): [email protected]  
toll-free: 800-1578  
Australia (Sydney)  
International Access Code: 0011 E-mail (New Zealand): [email protected]  
Country Code: 61  
Home and Small Business  
Government and Business  
Preferred Accounts Division (PAD)  
Customer Care  
1-300-65-55-33  
toll-free: 1-800-633-559  
toll-free: 1-800-060-889  
toll-free: 1-800-819-339  
toll-free: 1-800-808-385  
toll-free: 1-800-808-312  
toll-free: 1-800-818-341  
City Code: 2  
Corporate Sales  
Transaction Sales  
Fax  
Austria (Vienna)  
Website: support.euro.dell.com  
International Access Code: 900 E-mail: [email protected]  
Country Code: 43  
Home/Small Business Sales  
Home/Small Business Fax  
0820 240 530 00  
0820 240 530 49  
0820 240 530 14  
0820 240 530 16  
0820 240 530 14  
0660 8779  
City Code: 1  
Home/Small Business Customer Care  
Preferred Accounts/Corporate Customer Care  
Home/Small Business Technical Support  
Preferred Accounts/Corporate Technical Support  
Switchboard  
0820 240 530 00  
toll-free: 1-866-278-6818  
1-800-534-3066  
Bahamas  
General Support  
Barbados  
General Support  
Belgium (Brussels)  
International Access Code: 00  
Country Code: 32  
City Code: 2  
Website: support.euro.dell.com  
E-mail: [email protected]  
E-mail for French Speaking Customers:  
support.euro.dell.com/be/fr/emaildell/  
Technical Support  
Customer Care  
Corporate Sales  
Fax  
02 481 92 88  
02 481 91 19  
02 481 91 00  
02 481 92 99  
02 481 91 00  
1-800-342-0671  
Switchboard  
General Support  
Bermuda  
Getting Help  
89  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Bolivia  
General Support  
toll-free: 800-10-0238  
Brazil  
Website: www.dell.com/br  
Customer Support, Technical Support  
Tech Support Fax  
International Access Code: 00  
Country Code: 55  
City Code: 51  
0800 90 3355  
51 481 5470  
Customer Care Fax  
51 481 5480  
Sales  
0800 90 3390  
British Virgin Islands  
Brunei  
General Support  
toll-free: 1-866-278-6820  
604 633 4966  
Customer Technical Support (Penang, Malaysia)  
Customer Service (Penang, Malaysia)  
Transaction Sales (Penang, Malaysia)  
Country Code: 673  
604 633 4949  
604 633 4955  
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus  
International Access Code: 011 AutoTech (automated technical support)  
TechFax  
toll-free: 1-800-247-9362  
toll-free: 1-800-950-1329  
toll-free: 1-800-847-4096  
toll-free: 1-800-326-9463  
toll-free: 1-800-847-4096  
toll-free: 1-800-387-5757  
toll-free: 1-800-387-5752  
toll-free: 1-800-387-5755  
1 866 440 3355  
Customer Care (Home Sales/Small Business)  
Customer Care (med./large business, government)  
Technical Support (Home Sales/Small Business)  
Technical Support (med./large bus., government)  
Sales (Home Sales/Small Business)  
Sales (med./large bus., government)  
Spare Parts Sales & Extended Service Sales  
Cayman Islands  
Chile (Santiago)  
Country Code: 56  
City Code: 2  
General Support  
1-800-805-7541  
Sales, Customer Support, and Technical Support  
toll-free: 1230-020-4823  
90  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
China (Xiamen)  
Country Code: 86  
City Code: 592  
Tech Support website: support.ap.dell.com/china  
Tech Support E-mail: [email protected]  
Tech Support Fax  
818 1350  
toll-free: 800 858 2437  
toll-free: 800 858 2333  
toll-free: 800 858 2060  
toll-free: 800 858 2222  
toll-free: 800 858 2557  
toll-free: 800 858 2055  
toll-free: 800 858 2628  
toll-free: 800 858 2999  
toll-free: 800 858 2955  
Home and Small Business Technical Support  
Corporate Accounts Technical Support  
Customer Experience  
Home and Small Business  
Preferred Accounts Division  
Large Corporate Accounts GCP  
Large Corporate Accounts Key Accounts  
Large Corporate Accounts North  
Large Corporate Accounts North Government and  
Education  
Large Corporate Accounts East  
toll-free: 800 858 2020  
toll-free: 800 858 2669  
Large Corporate Accounts East Government and  
Education  
Large Corporate Accounts Queue Team  
Large Corporate Accounts South  
Large Corporate Accounts West  
Large Corporate Accounts Spare Parts  
General Support  
toll-free: 800 858 2222  
toll-free: 800 858 2355  
toll-free: 800 858 2811  
toll-free: 800 858 2621  
980-9-15-3978  
Colombia  
Costa Rica  
General Support  
0800-012-0435  
Czech Republic (Prague)  
International Access Code: 00  
Country Code: 420  
City Code: 2  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
02 2186 27 27  
02 2186 27 11  
02 2186 27 14  
02 2186 27 28  
02 2186 27 11  
Customer Care  
Fax  
TechFax  
Switchboard  
Getting Help  
91  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Denmark (Copenhagen)  
International Access Code: 00  
Country Code: 45  
Website: support.euro.dell.com  
E-mail Support (portable computers):  
[email protected]  
E-mail Support (desktop computers):  
[email protected]  
E-mail Support (servers):  
[email protected]  
Technical Support  
7023 0182  
7023 0184  
Customer Care (Relational)  
Home/Small Business Customer Care  
Switchboard (Relational)  
Fax Switchboard (Relational)  
Switchboard (Home/Small Business)  
Fax Switchboard (Home/Small Business)  
General Support  
3287 5505  
3287 1200  
3287 1201  
3287 5000  
3287 5001  
Dominica  
toll-free: 1-866-278-6821  
1-800-148-0530  
toll-free: 999-119  
01-899-753-0777  
Dominican Republic  
Ecuador  
General Support  
General Support  
El Salvador  
General Support  
Finland (Helsinki)  
Website: support.euro.dell.com  
International Access Code: 990 E-mail: [email protected]  
Country Code: 358  
E-mail Support (servers):  
[email protected]  
City Code: 9  
Technical Support  
Technical Support Fax  
Relational Customer Care  
Home/Small Business Customer Care  
Fax  
09 253 313 60  
09 253 313 81  
09 253 313 38  
09 693 791 94  
09 253 313 99  
09 253 313 00  
Switchboard  
92  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
France (Paris) (Montpellier)  
International Access Code: 00  
Country Code: 33  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/fr/fr/emaildell/  
Home and Small Business  
Technical Support  
City Codes: (1) (4)  
0825 387 270  
0825 823 833  
0825 004 700  
04 99 75 40 00  
0825 004 700  
0825 004 701  
04 99 75 40 01  
Customer Care  
Switchboard  
Switchboard (calls from outside of France)  
Sales  
Fax  
Fax (calls from outside of France)  
Corporate  
Technical Support  
0825 004 719  
0825 338 339  
01 55 94 71 00  
01 55 94 71 00  
01 55 94 71 01  
Customer Care  
Switchboard  
Sales  
Fax  
Germany (Langen)  
International Access Code: 00  
Country Code: 49  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
06103 766-7200  
0180-5-224400  
06103 766-9570  
06103 766-9420  
06103 766-9560  
06103 766-9555  
06103 766-7000  
City Code: 6103  
Home/Small Business Customer Care  
Global Segment Customer Care  
Preferred Accounts Customer Care  
Large Accounts Customer Care  
Public Accounts Customer Care  
Switchboard  
Getting Help  
93  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Greece  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 30  
E-mail: support.euro.dell.com/gr/en/emaildell/  
Technical Support  
Gold Technical Support  
Switchboard  
080044149518  
08844140083  
2108129800  
Sales  
2108129800  
Fax  
2108129812  
Grenada  
General Support  
toll-free: 1-866-540-3355  
1-800-999-0136  
Guatemala  
Guyana  
General Support  
General Support  
toll-free: 1-877-270-4609  
Hong Kong  
Website: support.ap.dell.com  
International Access Code: 001 E-mail: [email protected]  
Country Code: 852  
Technical Support (Dimension™ and Inspiron™)  
2969 3189  
2969 3191  
Technical Support (OptiPlex™, Latitude™, and  
Dell Precision™)  
Technical Support (PowerApp™, PowerEdge™,  
PowerConnect™, and PowerVault™)  
2969 3196  
Gold Queue EEC Hotline  
Customer Advocacy  
2969 3187  
3416 0910  
Large Corporate Accounts  
Global Customer Programs  
Medium Business Division  
Home and Small Business Division  
Technical Support  
3416 0907  
3416 0908  
3416 0912  
2969 3105  
India  
1600 33 8045  
1600 33 8044  
Sales  
94  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Ireland (Cherrywood)  
International Access Code: 16  
Country Code: 353  
City Code: 1  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
1850 543 543  
0870 908 0800  
01 204 4014  
U.K. Technical Support (dial within U.K. only)  
Home User Customer Care  
Small Business Customer Care  
U.K. Customer Care (dial within U.K. only)  
Corporate Customer Care  
Corporate Customer Care (dial within U.K. only)  
Ireland Sales  
01 204 4014  
0870 906 0010  
1850 200 982  
0870 907 4499  
01 204 4444  
U.K. Sales (dial within U.K. only)  
Fax/SalesFax  
0870 907 4000  
01 204 0103  
Switchboard  
01 204 4444  
Italy (Milan)  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/it/it/emaildell/  
Home and Small Business  
Technical Support  
International Access Code: 00  
Country Code: 39  
City Code: 02  
02 577 826 90  
02 696 821 14  
02 696 821 13  
02 696 821 12  
Customer Care  
Fax  
Switchboard  
Corporate  
Technical Support  
02 577 826 90  
02 577 825 55  
02 575 035 30  
02 577 821  
Customer Care  
Fax  
Switchboard  
Jamaica  
General Support (dial from within Jamaica only)  
1-800-682-3639  
Getting Help  
95  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Japan (Kawasaki)  
Website: support.jp.dell.com  
International Access Code: 001 Technical Support (servers)  
toll-free: 0120-198-498  
81-44-556-4162  
Country Code: 81  
Technical Support outside of Japan (servers)  
City Code: 44  
Technical Support (Dimension™ and Inspiron™)  
toll-free: 0120-198-226  
81-44-520-1435  
Technical Support outside of Japan (Dimension and  
Inspiron)  
Technical Support (Dell Precision™, OptiPlex™,  
and Latitude™)  
toll-free:0120-198-433  
81-44-556-3894  
Technical Support outside of Japan (Dell Precision,  
OptiPlex, and Latitude)  
Technical Support (Axim™)  
Technical Support outside of Japan (Axim)  
Faxbox Service  
toll-free: 0120-981-690  
81-44-556-3468  
044-556-3490  
24-Hour Automated Order Service  
Customer Care  
044-556-3801  
044-556-4240  
Business Sales Division (up to 400 employees)  
044-556-1465  
Preferred Accounts Division Sales (over 400  
employees)  
044-556-3433  
Large Corporate Accounts Sales (over 3500  
employees)  
044-556-3430  
044-556-1469  
Public Sales (government agencies, educational  
institutions, and medical institutions)  
Global Segment Japan  
Individual User  
044-556-3469  
044-556-1760  
Switchboard  
044-556-4300  
Korea (Seoul)  
Technical Support  
toll-free: 080-200-3800  
toll-free: 080-200-3600  
toll-free: 080-200-3800  
604 633 4949  
International Access Code: 001 Sales  
Country Code: 82  
Customer Service (Seoul, Korea)  
City Code: 2  
Customer Service (Penang, Malaysia)  
Fax  
2194-6202  
Switchboard  
2194-6000  
96  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Latin America  
Customer Technical Support (Austin, Texas,  
U.S.A.)  
512 728-4093  
Customer Service (Austin, Texas, U.S.A.)  
512 728-3619  
512 728-3883  
Fax (Technical Support and Customer Service)  
(Austin, Texas, U.S.A.)  
Sales (Austin, Texas, U.S.A.)  
512 728-4397  
512 728-4600  
SalesFax (Austin, Texas, U.S.A.)  
or 512 728-3772  
Luxembourg  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support (Brussels, Belgium)  
Home/Small Business Sales (Brussels, Belgium)  
Corporate Sales (Brussels, Belgium)  
Customer Care (Brussels, Belgium)  
Fax (Brussels, Belgium)  
International Access Code: 00  
Country Code: 352  
3420808075  
toll-free: 080016884  
02 481 91 00  
02 481 91 19  
02 481 92 99  
Switchboard (Brussels, Belgium)  
Technical Support  
02 481 91 00  
Macao  
toll-free: 0800 582  
604 633 4949  
Country Code: 853  
Customer Service (Penang, Malaysia)  
Transaction Sales  
toll-free: 0800 581  
toll-free: 1 800 888 298  
04 633 4949  
Malaysia (Penang)  
International Access Code: 00  
Country Code: 60  
City Code: 4  
Technical Support  
Customer Service  
Transaction Sales  
toll-free: 1 800 888 202  
toll-free: 1 800 888 213  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Corporate Sales  
Mexico  
Customer Technical Support  
International Access Code: 00  
Country Code: 52  
Sales  
or 01-800-888-3355  
001-877-384-8979  
or 001-877-269-3383  
50-81-8800  
Customer Service  
Main  
or 01-800-888-3355  
toll-free: 1-866-278-6822  
Montserrat  
General Support  
Getting Help  
97  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Netherlands Antilles  
Netherlands (Amsterdam)  
International Access Code: 00  
Country Code: 31  
General Support  
001-800-882-1519  
Website: support.euro.dell.com  
E-mail (Technical Support):  
(Enterprise): [email protected]  
(Latitude): [email protected]  
(Inspiron): [email protected]  
(Dimension): [email protected]  
(OptiPlex): [email protected]  
(Dell Precision): [email protected]  
Technical Support  
City Code: 20  
020 674 45 00  
020 674 47 66  
020 674 42 00  
020 674 4325  
020 674 55 00  
020 674 50 00  
020 674 47 75  
020 674 47 50  
020 674 50 00  
020 674 47 50  
Technical Support Fax  
Home/Small Business Customer Care  
Relational Customer Care  
Home/Small Business Sales  
Relational Sales  
Home/Small Business Sales Fax  
Relational Sales Fax  
Switchboard  
Switchboard Fax  
New Zealand  
E-mail (New Zealand): [email protected]  
E-mail (Australia): [email protected]  
Home and Small Business  
International Access Code: 00  
Country Code: 64  
0800 446 255  
0800 444 617  
Government and Business  
Sales  
0800 441 567  
Fax  
0800 441 566  
Nicaragua  
General Support  
001-800-220-1006  
98  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Norway (Lysaker)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 47  
E-mail Support (portable computers):  
[email protected]  
E-mail Support (desktop computers):  
[email protected]  
E-mail Support (servers):  
[email protected]  
Technical Support  
671 16882  
671 17514  
Relational Customer Care  
Home/Small Business Customer Care  
Switchboard  
23162298  
671 16800  
Fax Switchboard  
671 16865  
Panama  
General Support  
001-800-507-0962  
0800-50-669  
Peru  
General Support  
Poland (Warsaw)  
Website: support.euro.dell.com  
International Access Code: 011 E-mail: [email protected]  
Country Code: 48  
Customer Service Phone  
Customer Care  
57 95 700  
57 95 999  
57 95 999  
57 95 806  
57 95 998  
57 95 999  
City Code: 22  
Sales  
Customer Service Fax  
Reception Desk Fax  
Switchboard  
Portugal  
Website: support.euro.dell.com  
E-mail: support.euro.dell.com/pt/en/emaildell/  
Technical Support  
Customer Care  
International Access Code: 00  
Country Code: 351  
707200149  
800 300 413  
Sales  
800 300 410 or 800 300 411 or  
800 300 412 or 21 422 07 10  
Fax  
21 424 01 12  
1-800-805-7545  
Puerto Rico  
General Support  
General Support  
St. Kitts and Nevis  
toll-free: 1-877-441-4731  
Getting Help  
99  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
St. Lucia  
General Support  
1-800-882-1521  
toll-free: 1-877-270-4609  
toll-free: 800 6011 051  
604 633 4949  
St. Vincent and the Grenadines General Support  
Singapore (Singapore) Technical Support  
International Access Code: 005 Customer Service (Penang, Malaysia)  
Country Code: 65  
Transaction Sales  
Corporate Sales  
Website: support.euro.dell.com  
E-mail: [email protected]  
Technical Support  
Customer Care  
toll-free: 800 6011 054  
toll-free: 800 6011 053  
South Africa (Johannesburg)  
International Access Code:  
09/091  
011 709 7710  
011 709 7707  
011 709 7700  
011 706 0495  
011 709 7700  
604 633 4810  
Country Code: 27  
City Code: 11  
Sales  
Fax  
Switchboard  
Southeast Asian and Pacific  
Countries  
Customer Technical Support, Customer Service,  
and Sales (Penang, Malaysia)  
Spain (Madrid)  
Website: support.euro.dell.com  
International Access Code: 00  
Country Code: 34  
City Code: 91  
E-mail: support.euro.dell.com/es/es/emaildell/  
Home and Small Business  
Technical Support  
Customer Care  
Sales  
902 100 130  
902 118 540  
902 118 541  
902 118 541  
902 118 539  
Switchboard  
Fax  
Corporate  
Technical Support  
Customer Care  
Switchboard  
Fax  
902 100 130  
902 118 546  
91 722 92 00  
91 722 95 83  
100  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Sweden (Upplands Vasby)  
International Access Code: 00  
Country Code: 46  
Website: support.euro.dell.com  
E-mail: [email protected]  
E-mail Support for Latitude and Inspiron:  
[email protected]  
City Code: 8  
E-mail Support for OptiPlex: [email protected]  
E-mail Support for Servers:  
[email protected]  
Technical Support  
08 590 05 199  
08 590 05 642  
08 587 70 527  
20 140 14 44  
08 590 05 594  
08 590 05 185  
Relational Customer Care  
Home/Small Business Customer Care  
Employee Purchase Program (EPP) Support  
Fax Technical Support  
Sales  
Switzerland (Geneva)  
International Access Code: 00  
Country Code: 41  
Website: support.euro.dell.com  
E-mail: [email protected]  
E-mail for French-speaking HSB and Corporate  
Customers: support.euro.dell.com/ch/fr/emaildell/  
City Code: 22  
Technical Support (Home and Small Business)  
Technical Support (Corporate)  
Customer Care (Home and Small Business)  
Customer Care (Corporate)  
Fax  
0844 811 411  
0844 822 844  
0848 802 202  
0848 821 721  
022 799 01 90  
Switchboard  
022 799 01 01  
Taiwan  
Technical Support (portable and desktop  
computers)  
toll-free: 00801 86 1011  
International Access Code: 002  
Country Code: 886  
Technical Support (servers)  
Transaction Sales  
toll-free: 0080 60 1256  
toll-free: 0080 651 228  
toll-free: 0080 651 227  
toll-free: 0880 060 07  
604 633 4949  
Corporate Sales  
Thailand  
Technical Support  
International Access Code: 001 Customer Service (Penang, Malaysia)  
Country Code: 66  
Sales  
toll-free: 0880 060 09  
1-800-805-8035  
Trinidad/Tobago  
General Support  
Getting Help  
101  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
Turks and Caicos Islands  
U.K. (Bracknell)  
General Support  
Website: support.euro.dell.com  
toll-free: 1-866-540-3355  
International Access Code: 00  
Country Code: 44  
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp  
City Code: 1344  
E-mail: [email protected]  
Technical Support (Corporate/Preferred  
Accounts/PAD [1000+ employees])  
0870 908 0500  
Technical Support (direct/PAD and general)  
Global Accounts Customer Care  
0870 908 0800  
01344 373 186  
0870 906 0010  
01344 373 185  
0870 906 0010  
Home and Small Business Customer Care  
Corporate Customer Care  
Preferred Accounts (500–5000 employees)  
Customer Care  
Central Government Customer Care  
Local Government & Education Customer Care  
Health Customer Care  
01344 373 193  
01344 373 199  
01344 373 194  
Home and Small Business Sales  
Corporate/Public Sector Sales  
Home and Small Business Fax  
General Support  
0870 907 4000  
01344 860 456  
0870 907 4006  
Uruguay  
toll-free: 000-413-598-2521  
102  
Getting Help  
Country (City)  
Department Name or Service Area,  
Website and E-Mail Address  
Area Codes,  
Local Numbers, and  
Toll-Free Numbers  
International Access Code  
Country Code  
City Code  
U.S.A. (Austin, Texas)  
Automated Order-Status Service  
toll-free: 1-800-433-9014  
toll-free: 1-800-247-9362  
International Access Code: 011 AutoTech (portable and desktop computers)  
Country Code: 1  
Consumer (Home and Home Office)  
Technical Support  
toll-free: 1-800-624-9896  
toll-free: 1-800-624-9897  
toll-free: 1-877-Dellnet  
(1-877-335-5638)  
Customer Service  
DellNet™ Service and Support  
Employee Purchase Program (EPP) Customers  
Financial Services website: www.dellfinancialservices.com  
Financial Services (lease/loans)  
toll-free: 1-800-695-8133  
toll-free: 1-877-577-3355  
toll-free: 1-800-283-2210  
Financial Services (Dell Preferred Accounts [DPA])  
Business  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Projectors Technical Support  
toll-free: 1-800-822-8965  
toll-free: 1-800-695-8133  
toll-free: 1-877-459-7298  
Public (government, education, and healthcare)  
Customer Service and Technical Support  
Employee Purchase Program (EPP) Customers  
Dell Sales  
toll-free: 1-800-456-3355  
toll-free: 1-800-234-1490  
toll-free: 1-800-289-3355  
or toll-free: 1-800-879-3355  
toll-free: 1-888-798-7561  
toll-free: 1-800-671-3355  
toll-free: 1-800-357-3355  
toll-free: 1-800-247-4618  
toll-free: 1-800-727-8320  
toll-free: 1-877-DELLTTY  
(1-877-335-5889)  
Dell Outlet Store (Dell refurbished computers)  
Software and Peripherals Sales  
Spare Parts Sales  
Extended Service and Warranty Sales  
Fax  
Dell Services for the Deaf, Hard-of-Hearing, or  
Speech-Impaired  
U.S. Virgin Islands  
Venezuela  
General Support  
General Support  
1-877-673-3355  
8001-3605  
Getting Help  
103  
104  
Getting Help  
Jumpers, Switches, and Connectors  
This section provides specific information about the system jumpers. It also provides some basic  
information on jumpers and switches and describes the connectors on the various boards in the  
system.  
Jumpers—A General Explanation  
Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit  
board. When reconfiguring the system, you may need to change jumper settings on circuit boards  
or drives.  
Jumpers  
Jumpers are small blocks on a circuit board with two or more pins emerging from them. Plastic  
plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit. To  
change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s)  
indicated. Figure A-1 shows an example of a jumper.  
Figure A-1. Example Jumper  
A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or  
if there is no plug at all. When the plug is pushed down over two pins, the jumper is referred to as  
jumpered. The jumper setting is often shown in text as two numbers, such as 1–2. The number 1 is  
printed on the circuit board with a triangle so that you can identify each pin number based on the  
location of pin 1.  
Figure A-2 shows the location and default settings of the server-module jumper blocks. See  
Table A-1 for the designations, default settings, and functions of the jumpers.  
Jumpers, Switches, and Connectors  
105  
         
System Board Jumpers  
Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the  
jumpers settings.  
Figure A-2. System Board Jumpers  
Table A-1. System Board Jumper Settings  
Jumper  
Setting  
(default)  
Description  
PASSWD  
The password feature is enabled. You can set the password in  
System Setup only when the password feature is enabled. See  
your User’s Guide for information.  
The password feature is disabled.  
NVRAM_CLR  
(default)  
The configuration settings in NVRAM are retained at system  
boot.  
The configuration settings in NVRAM are cleared at next  
system boot.  
jumpered  
unjumpered  
106  
Jumpers, Switches, and Connectors  
         
System Board Connectors  
See Figure A-3 and Table A-2 for the location and description of the system board connectors.  
Figure A-3. System Board Connectors  
SLT1  
processor and  
heat sink  
DIMM1_A  
DIMM2_A  
DIMM1_B  
DIMM2_B  
CN2  
CN3  
CN4  
Sys_Mgmt  
Fan  
BT1  
J7  
Table A-2. System Board Connectors  
Connector  
BT1  
Description  
Connector for the 3.0-V coin battery  
CN2  
12-V and 3.3-V power connector for the system  
board  
CN3  
+5-V and –12-V power connector for the system  
board  
CN4  
Daughter card connector  
DIMMn_ x  
Fan  
Memory modules (4)  
Power connector for the fan assembly  
Control panel interface connector  
J7  
Jumpers, Switches, and Connectors  
107  
         
Table A-2. System Board Connectors (continued)  
Connector  
SLT1  
Description  
Riser board interface connector  
Connector for the remote access controller (RAC)  
Sys_Mgmt  
Riser Board Connectors  
See Figure A-4 and Table A-3 for the location and description of the backplane board connectors.  
NOTE: The connectors for 64-bit cards are longer than the PCI 32-bit connector. However, as long as the  
card is installed properly, the card will still function.  
Figure A-4. Riser Board Connectors  
upper slot  
PCI 32 bit  
33 MHz (5 V)  
lower slot  
PCI-X 64 bit  
system board  
66 MHz (3.3 V)  
Table A-3. Riser Board Connectors  
Connector  
Description  
Upper slot PCI 32 bit, 33 MHz (5 V)  
The RAC must be installed in the upper slot.  
Lower slot PCI-X 64 bit, 66 MHz (3.3 V) For optimal performance, install RAID and SCSI  
controllers in the lower slot.  
System board  
System board interface connector.  
108  
Jumpers, Switches, and Connectors  
         
Disabling a Forgotten Password  
The system's software security features include a system password and a setup password, which are  
discussed in detail in "Using the System Setup Program" in your User's Guide. The password  
jumper enables these password features or disables them and clears any password(s) currently  
in use.  
CAUTION: See your System Information Guide for complete information about safety precautions,  
working inside the computer, and protecting against electrostatic discharge.  
1
Turn off the system and attached peripherals, and disconnect the system from the electrical  
outlet.  
2
3
Open the system. See "Opening the System" in "Troubleshooting Your System."  
Remove the password jumper plug.  
See Figure A-2 to locate the password jumper on the system board.  
4
5
Close the system. See "Closing the System" in "Troubleshooting Your System."  
Reconnect the system to the electrical outlet, and turn on the system.  
The existing passwords are not disabled (erased) until the system boots with the password  
jumper plug removed. However, before you assign a new system and/or setup password, you  
must install the jumper plug.  
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the  
system disables the new password(s) the next time it boots.  
6
Turn off the system, including any attached peripherals, and disconnect the system from the  
electrical outlet.  
7
8
Open the system.  
Install the password jumper plug.  
See Figure A-2 to locate the password jumper on the system board.  
9
Close the system, reconnect the system to the electrical outlet, and turn on the system.  
10 Assign a new system and/or setup password.  
To assign a new password using the System Setup program, see "Using the System Setup  
Program" in your User's Guide.  
Jumpers, Switches, and Connectors  
109  
   
110  
Jumpers, Switches, and Connectors  
I/O Connectors  
I/O Connectors  
I/O connectors are the gateways that the system uses to communicate with external devices, such  
as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your  
system. If you reconfigure the hardware connected to the system, you may also need the pin  
number and signal information for these connectors. Figure B-1 illustrates the connectors on the  
system.  
Figure B-1. I/O Connectors  
USB connectors (2)  
mouse connector  
serial connector  
video connector  
keyboard connector  
network adapter connectors (2)  
Table B-1 shows the icons used to label the connectors on the system.  
Table B-1. I/O Connector Icons  
Icon  
Connector  
Serial connector  
Mouse connector  
Keyboard connector  
Video connector  
USB connector  
Network adapter connector  
I/O Connectors  
111  
         
Serial Connector  
Serial connectors support devices such as external modems, printers, and mice that require serial  
data transmission. Serial connectors are also used for console redirection. The serial connector uses  
a 9-pin D-subminiature connector.  
Serial Connector Autoconfiguration  
The default designation of the integrated serial connector is COM1. When you add an expansion  
card containing a serial connector that has the same designation as the integrated connector, the  
system’s autoconfiguration feature remaps (reassigns) the integrated serial connector to the next  
available designation. Both the new and the remapped COM connectors share the same IRQ  
setting. COM1 and COM3 share IRQ4, while COM2 and COM4 share IRQ3.  
NOTE: If two COM connectors share an IRQ setting, you may not be able to use them both at the same  
time. In addition, if you install one or more expansion cards with serial connectors designated as COM1  
and COM3, the integrated serial connector is disabled.  
Before adding a card that remaps the COM connectors, check the documentation that came with  
the software to make sure that the software can accommodate the new COM connector  
designation.  
Figure B-2 illustrates the pin numbers for the serial connector and Table B-2 defines the pin  
assignments for the connector.  
Figure B-2. Serial Connector Pin Numbers  
Table B-2. Serial Connector Pin Assignments  
Pin  
1
Signal  
DCD  
SIN  
I/O  
I
Definition  
Data carrier detect  
Serial input  
2
I
3
SOUT  
DTR  
GND  
DSR  
O
O
N/A  
I
Serial output  
4
Data terminal ready  
Signal ground  
Data set ready  
Request to send  
5
6
7
RTS  
O
112  
I/O Connectors  
           
Table B-2. Serial Connector Pin Assignments (continued)  
Pin  
8
Signal  
CTS  
RI  
I/O  
I
Definition  
Clear to send  
Ring indicator  
Chassis ground  
9
I
Shell  
N/A  
N/A  
PS/2-Compatible Keyboard and Mouse Connectors  
The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors.  
Figure B-3 illustrates the pin numbers for these connectors and Table B-3 defines the pin  
assignments for these connectors.  
Figure B-3. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers  
Table B-3. Keyboard and Mouse Connector Pin Assignments  
Pin  
Signal  
I/O  
Definition  
1
KBDATA or  
MFDATA  
I/O  
Keyboard data or mouse data  
2
3
4
5
NC  
N/A  
N/A  
N/A  
I/O  
No connection  
GND  
FVcc  
Signal ground  
Fused supply voltage  
Keyboard clock or mouse clock  
KBCLK or  
MFCLK  
6
NC  
N/A  
N/A  
No connection  
Chassis ground  
Shell  
N/A  
I/O Connectors  
113  
             
Video Connector  
You can attach a VGA-compatible monitor to the system’s integrated video controller using a  
15-pin high-density D-subminiature connector. Figure B-4 illustrates the pin numbers for the video  
connector and Table B-4 defines the pin assignments for the connector.  
NOTE: Installing a video card automatically disables the system's integrated video controller.  
Figure B-4. Video Connector Pin Numbers  
Table B-4. Video Connector Pin Assignments  
Pin  
Signal  
RED  
I/O  
O
Definition  
1
Red video  
2
GREEN  
BLUE  
NC  
O
Green video  
3
O
Blue video  
4
N/A  
N/A  
N/A  
N/A  
O
No connection  
Signal ground  
Vcc  
5–8, 10  
9
GND  
VCC  
11  
NC  
No connection  
Monitor detect data  
Horizontal synchronization  
Vertical synchronization  
No connection  
12  
DDC data out  
HSYNC  
VSYNC  
NC  
13  
O
14  
O
15  
N/A  
114  
I/O Connectors  
         
USB Connector  
The system’s USB connectors support USB-compliant peripherals such as keyboards, mice, and  
printers and may also support USB-compliant devices such as diskette drives and CD drives.  
Figure B-5 illustrates the pin numbers for the USB connector and Table B-5 defines the pin  
assignments for the connector.  
NOTICE: Do not attach a USB device or a combination of USB devices that draw a maximum current of  
more than 500 mA per channel or +5 V. Attaching devices that exceed this threshold may cause the USB  
connectors to shut down. See the documentation that accompanied the USB devices for their maximum  
current ratings.  
Figure B-5. USB Connector Pin Numbers  
Table B-5. USB Connector Pin Assignments  
Pin  
1
Signal  
Vcc  
I/O  
N/A  
I
Definition  
Supply voltage  
Data in  
2
DATA  
+DATA  
GND  
3
O
Data out  
4
N/A  
Signal ground  
Integrated Network Adapter Connector  
The system’s integrated network adapters function as separate network expansion cards while  
providing fast communication between servers and workstations. Figure B-6 illustrates the pin  
numbers for the network connector and Table B-6 defines the pin assignments for the connector.  
Figure B-6. Network Adapter Connector  
link indicator  
activity indicator  
I/O Connectors  
115  
             
Table B-6. Network Adapter Connector Pin Assignments  
Pin  
1
Signal  
TD+  
TD–  
RD+  
NC  
I/O  
O
Definition  
Data out (+)  
Data out (–)  
Data in (+)  
No connection  
No connection  
Data in (–)  
2
O
3
I
4
N/A  
N/A  
I
5
NC  
6
RD–  
NC  
7
N/A  
N/A  
No connection  
No connection  
8
NC  
Network Cable Requirements  
The network adapters support a UTP Ethernet cable equipped with a standard RJ-45-compatible  
plug. Observe the following cabling restrictions.  
NOTICE: To avoid line interference, voice and data lines must be in separate sheaths.  
•
•
Use Category 5 or greater wiring and connectors.  
Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft).  
For detailed guidelines about the operation of a network, see "Systems Considerations of Multi-  
Segment Networks" in the IEEE 802.3 standard.  
116  
I/O Connectors  
     
Abbreviations and Acronyms  
A
ampere(s)  
DMI  
desktop management interface  
AC  
alternating current  
dpi  
dots per inch  
ANSI  
American National Standards Institute  
DRAM  
dynamic random-access memory  
BIOS  
basic input/output system  
DRAC III/XT  
Dell Remote Access Card III/XT  
C
Celsius  
ECC  
error checking and correction  
CD  
compact disc  
EDO  
extended-data out  
cm  
centimeter(s)  
EMI  
electromagnetic interference  
CMOS  
complementary metal-oxide semiconductor  
EEPROM  
electrically erasable programmable read-only memory  
CPU  
central processing unit  
ESD  
electrostatic discharge  
DC  
direct current  
ESDI  
enhanced small-device interface  
DHCP  
Dynamic Host Configuration Protocol  
ESM  
embedded server management  
DIMM  
dual in-line memory module  
F
Fahrenheit  
DMA  
direct memory access  
FAT  
file allocation table  
Abbreviations and Acronyms  
117  
 
FCC  
Federal Communications Commission  
kHz  
kilohertz  
ft  
feet  
L2  
Level 2  
g
gram(s)  
LAN  
local area network  
GB  
gigabyte(s)  
lb  
pound(s)  
GUI  
graphical user interface  
LED  
light-emitting diode  
Hz  
hertz  
LVD  
low voltage differential  
I/O  
input/output  
m
meter(s)  
ID  
identification  
mA  
milliampere(s)  
IDE  
integrated drive electronics  
mAh  
milliampere-hour(s)  
IPX  
Internet packet exchange  
MB  
megabyte(s)  
IRQ  
interrupt request  
MHz  
megahertz  
KB  
kilobyte(s)  
mm  
millimeter(s)  
KB/sec  
kilobyte(s) per second  
ms  
millisecond(s)  
kg  
kilogram(s)  
MS-DOS®  
®
Microsoft Disk Operating System  
118  
Abbreviations and Acronyms  
mV  
millivolt(s)  
RAID  
redundant array of independent disks  
NAS  
network attached storage  
RAM  
random-access memory  
NIC  
network interface controller  
RAS  
remote access services  
NIS  
network information service  
ROM  
read-only memory  
NiCad  
nickel cadmium  
rpm  
revolutions per minute  
NMI  
nonmaskable interrupt  
RTC  
real-time clock  
ns  
nanosecond(s)  
SATA  
serial ATA  
NTFS  
NT File System  
sec  
second(s)  
NVRAM  
nonvolatile random-access memory  
SDRAM  
synchronous dynamic random-access memory  
PCI  
Peripheral Component Interconnect  
SMBus  
system management bus  
PDU  
power distribution unit  
SNMP  
Simple Network Management Protocol  
PGA  
pin grid array  
SDRAM  
synchronous dynamic random-access memory  
POST  
power-on self-test  
TCP/IP  
Transmission Control Protocol/Internet Protocol  
RAC  
remote access controller  
UART  
universal asynchronous receiver-transmitter  
Abbreviations and Acronyms  
119  
UPS  
uninterruptible power supply  
VRAM  
video random-access memory  
UTP  
unshielded twisted pair  
W
watt(s)  
V
volt(s)  
WH  
watt-hour(s)  
VAC  
volt(s) alternating current  
ZIF  
zero insertion force  
VDC  
volt(s) direct current  
VGA  
video graphics array  
120  
Abbreviations and Acronyms  
Index  
USB, 115  
video, 114  
A
F
application conflicts  
software, 28  
fan assembly, 56  
installing, 58  
cooling fan  
troubleshooting, 46  
removing, 57  
cooling shroud, 54  
installing, 55  
features  
B
back panel, 13  
front panel, 11  
removing, 54  
back panel  
features, 13  
indicators, 13  
front panel  
features, 11  
indicators, 11  
D
basic power problems, 35  
damaged systems  
troubleshooting, 44  
batteries  
troubleshooting, 45  
H
Dell  
battery, 55  
contacting, 88  
hard drives  
removing or replacing, 55  
installing, 83  
diagnostics  
beep codes, 23  
removing, 81  
troubleshooting, 47  
advanced testing options, 33  
features, 31  
boot drive  
configuring, 81  
running, 32  
testing options, 33  
using Server Administrator, 31  
when to use, 32  
I
C
I/O connectors  
location, 111  
checking equipment, 36  
diagnostics messages, 26  
configuring  
boot drive, 81  
software, 27  
indicators  
back panel, 13  
front panel, 11  
E
expansion cards, 61  
installing, 61  
connectors  
installation guidelines  
memory, 67  
keyboard, 113  
mouse, 113  
removing, 64  
installing  
troubleshooting, 48  
network adapters, 115  
riser board, 108  
serial, 112  
cooling shroud, 55  
expansion cards, 61  
fan assembly, 58  
system board, 107  
Index  
121  
 
hard drives, 83  
memory, 68  
mouse  
connector, 113  
troubleshooting, 37  
removing, 64  
processor, 72  
riser board, 65  
software, 27  
S
safety, 35  
N
IRQs  
avoiding conflicts, 28  
line assignments, 28  
serial  
network adapters  
connectors, 115  
network cable  
connector, 112  
serial I/O device  
troubleshooting, 38  
requirements, 116  
troubleshooting, 39  
Server Administrator  
using diagnostics, 31  
J
jumpers  
about, 105  
system board, 106  
software  
P
application conflicts, 28  
configuring, 27  
password  
input errors, 28  
disabling, 109  
installing, 27  
K
power supply  
software problems, 27  
troubleshooting errors, 27  
troubleshooting, 46  
keyboard  
connector, 113  
troubleshooting, 37  
processor  
startup routine, 35  
removing, 72  
troubleshooting, 50  
upgrades, 72  
support  
contacting Dell, 88  
M
system board  
connectors, 107  
jumpers, 106  
memory  
R
installing, 68  
system, 67  
troubleshooting, 51  
removing  
troubleshooting, 49  
system board components, 53  
cooling shroud, 54  
expansion cards, 64  
fan assembly, 57  
hard drives, 81  
memory, 69  
memory modules  
installation guidelines, 67  
removing, 69  
system cooling  
troubleshooting, 46  
system diagnostics  
messages  
see diagnostics  
processor, 72  
beep codes, 23  
diagnostics, 26  
system, 16  
system messages, 16  
riser board, 64  
riser board, 40  
connectors, 108  
installing, 65  
systems management, 40  
warning, 26  
122  
Index  
connector, 114  
troubleshooting, 36  
T
technical assistance, 10  
troubleshooting  
basic I/O, 38  
W
battery, 45  
warning messages, 26  
warranty, 9  
cooling fan, 46  
damaged system, 44  
expansion cards, 48  
hard drives, 47  
keyboard, 37  
wet system  
troubleshooting, 44  
memory, 49  
mouse, 37  
network adapter, 39  
power supply, 46  
processor, 50  
serial I/O device, 38  
startup routine, 35  
system board, 51  
system cooling, 46  
system specific problems, 35  
USB device, 39  
video, 36  
wet system, 44  
U
upgrades  
processor, 72  
USB  
connector, 115  
USB device  
troubleshooting, 39  
V
video  
Index  
123  
124  
Index  
Figures  
Figure 2-1.  
Figure 2-2.  
Figure 2-3.  
Figure 2-4.  
Figure 5-1.  
Figure 5-2.  
Figure 5-3.  
Figure 6-1.  
Figure 6-2.  
Figure 6-3.  
Figure 6-4.  
Figure 6-5.  
Figure 6-6.  
Figure 6-7.  
Figure 6-8.  
Figure 6-9.  
Figure 6-10.  
Figure 6-11.  
Figure 6-12.  
Figure 6-13.  
Figure 6-14.  
Figure 6-15.  
Figure 6-16.  
Figure 7-1.  
Figure 7-2.  
Front-Panel Features  
Back-Panel Features  
.
.
.
.
.
.
.
.
.
.
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.
.
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.
.
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12  
14  
15  
15  
41  
42  
43  
54  
55  
56  
57  
59  
60  
62  
Network Adapter Indicators .  
Front-Panel USB Connector .  
Inside the System .  
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Installing and Removing the Bezel  
Installing and Removing the System Cover  
System Board Components and Connectors  
Installing and Removing the Cooling Shroud  
Replacing the Battery .  
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Installing and Removing the Fan Assembly .  
Removing the Power Distribution Board  
Installing and Removing the Power Supply .  
Installing and Removing Expansion Cards  
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Installing and Removing a CERC SATA RAID Controller 63  
Installing and Removing a Remote Access Controller 63  
Installing and Removing the Riser Board .  
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65  
66  
69  
71  
74  
Installing and Removing a Daughter Card .  
Installing and Removing a Memory Module .  
Control Panel Removal  
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Installing and Removing the Securing Clip  
Installing and Removing the Processor in the Socket 75  
Removing the System Board and System Board Tray 78  
Removing the Hard-Drive Carrier .  
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82  
83  
Removing the Hard Drive From the Drive Carrier  
Figure A-1.  
Figure A-2.  
Figure A-3.  
Figure A-4.  
Figure B-1.  
Figure B-2.  
Figure B-3.  
Example Jumper .  
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105  
106  
107  
108  
111  
112  
System Board Jumpers .  
System Board Connectors  
Riser Board Connectors  
I/O Connectors . .  
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Serial Connector Pin Numbers  
PS/2-Compatible Keyboard and Mouse Connector Pin  
Numbers  
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113  
114  
115  
115  
Figure B-4.  
Figure B-5.  
Figure B-6.  
Video Connector Pin Numbers  
USB Connector Pin Numbers .  
Network Adapter Connector  
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Tables  
Table 2-1.  
Table 2-2.  
Table 2-3.  
Table 2-4.  
Table 3-1.  
Table 4-1.  
Table 5-1.  
Table 6-1.  
Table A-1.  
Table A-2.  
Table A-3.  
Table B-1.  
Table B-2.  
Table B-3.  
Table B-4.  
Table B-5.  
Table B-6.  
Front-Panel Indicator Codes .  
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12  
16  
Back-Panel LED Codes  
System Messages .  
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16  
Server Module Beep Codes  
IRQ Assignment Defaults  
23  
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28  
System Diagnostics Testing Options  
Start-Up Routine Indications .  
33  
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36  
Sample Memory Module Configurations  
67  
System Board Jumper Settings  
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106  
107  
108  
111  
112  
113  
114  
115  
116  
System Board Connectors .  
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Riser Board Connectors .  
I/O Connector Icons .  
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Serial Connector Pin Assignments .  
Keyboard and Mouse Connector Pin Assignments  
Video Connector Pin Assignments .  
USB Connector Pin Assignments .  
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Network Adapter Connector Pin Assignments  

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