power connector
sound-card connectors (5)
network adapter
USB 2.0 connectors (5)
card slots for
PCI Express x1 (1), PCI Express x16 (1),
PCI Express x4 (1), PCI (3)
Model DCTA
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1
Setting Up a Printer
Printer Cable
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13
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Connecting a USB Printer.
Connecting to the Internet .
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Setting Up Your Internet Connection .
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Adjusting the Picture .
Copying CDs and DVDs.
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How to Copy a CD or DVD.
Using Blank CDs and DVDs .
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Connecting Two Monitors .
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23
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Connecting a TV
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Changing the Display Settings
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24
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Network Setup Wizard .
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Power Management .
Standby Mode
Hibernate Mode.
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Power Options Properties
IEEE 1394 .
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27
Contents
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27
About Your RAID Configuration
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RAID Level 1 Configuration .
Configuring Your Computer for RAID .
®
Configuring for RAID Using the Intel RAID Option ROM Utility .
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Configuring for RAID Using the Intel Application Accelerator .
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Understanding Intel Viiv™ Technology (Optional)
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35
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Using Intel Viiv™ Quick Resume Technology (Optional) .
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Enabling the QRT feature in the Operating system .
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Troubleshooting Tips.
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37
37
Battery Problems.
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Drive Problems.
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42
Media Card Reader Problems .
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Lockups and Software Problems
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The computer does not start up
The computer stops responding
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A program crashes repeatedly .
A program is designed for an earlier Windows operating system .
A solid blue screen appears
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Other software problems .
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Memory Problems .
Mouse Problems .
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4
Contents
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Printer Problems .
Scanner Problems .
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49
50
No sound from speakers .
No sound from headphones
Video and Monitor Problems
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If the screen is difficult to read .
3
Diagnostic Lights.
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Dell Diagnostics Main Menu .
56
Drivers .
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58
What Is a Driver? .
Identifying Drivers
Reinstalling Drivers .
Resolving Software and Hardware Incompatibilities
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Restoring Your Operating System .
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4
Removing and Installing Parts
Before You Begin.
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Recommended Tools .
Turn Off Your Computer .
Before Working Inside Your Computer .
Front View of the Computer
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65
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Back View of the Computer .
Contents
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71
Inside View of Your Computer .
System Board Components.
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Memory.
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74
76
Memory Overview
Installing Memory.
Removing Memory
Cards .
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PCI Cards .
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90
90
91
Removing the Drive-Panel Insert .
Replacing the Drive-Panel Insert .
Replacing the Drive Panel
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Drives.
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General Installation Guidelines .
92
Hard Drive
Installing a Hard Drive
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94
95
.
Adding a Second Hard Drive .
Floppy Drive
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96
98
Removing a Floppy Drive .
Installing a Floppy Drive
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99
Removing a Media Card Reader
Installing a Media Card Reader.
101
CD/DVD Drive.
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102
103
104
Removing a CD/DVD Drive
Installing a CD/DVD Drive.
Battery .
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106
Replacing the Battery.
106
Replacing the Computer Cover
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107
6
Contents
5
Appendix
Specifications .
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113
114
Overview
Entering System Setup
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Clearing Forgotten Passwords.
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121
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123
123
Mouse.
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Floppy Drive .
CDs and DVDs.
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124
Definition of "Third-Party" Software and Peripherals.
.
FCC Notices (U.S. Only)
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124
125
125
126
Class A
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FCC Identification Information
Contacting Dell.
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126
Index
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145
Contents
7
8
Contents
Finding Information
What Are You Looking For?
Find It Here
• Warranty information
Dell™ Product Information Guide
• Terms and conditions (U.S. only)
• Safety instructions
• Regulatory information
• Ergonomics information
• End User License Agreement
NOTE: This document is available as a PDF at
support.dell.com.
• How to set up my computer
Setup Diagram
Finding Information
9
What Are You Looking For?
Find It Here
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to
identify your
computer when you
use support.dell.com
or contact technical
support.
• Enter the Express
Service Code to direct your call when contacting
technical support. The Express Service Code is not
available in all countries.
10
Finding Information
What Are You Looking For?
Find It Here
• Solutions — Troubleshooting hints and tips, articles
from technicians, online courses, frequently asked
questions
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
• Community — Online discussion with other Dell
customers
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
• Upgrades — Upgrade information for components, such at premier.support.dell.com. The website may not be
as memory, the hard drive, and the operating system
available in all regions.
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with
technical support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and
white papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS)— If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates
for your operating system and support for Dell™
®
®
3.5-inch USB floppy drives, Intel Pentium
M
processors, optical drives, and USB devices. DSS is
necessary for correct operation of your Dell computer.
The software automatically detects your computer and
operating system and installs the updates appropriate
for your configuration.
To download Desktop System Software:
1
2
3
4
Go to support.dell.com and click Downloads.
Enter your Service Tag or product model.
In the Download Category drop-down menu, click All
.
Select the operating system and operating system
language for your computer, and click Submit.
5
Under Select a Device, scroll to System and
Configuration Utilities, and click Dell Desktop System
Software
.
Finding Information
11
What Are You Looking For?
Find It Here
• How to use Windows XP
Windows Help and Support Center
• Documentation for my computer
• Documentation for devices (such as a modem)
1
2
Click the Start button and click Help and Support.
Type a word or phrase that describes your problem and
click the arrow icon.
3
4
Click the topic that describes your problem.
Follow the instructions on the screen.
12
Finding Information
Setting Up and Using Your Computer
Setting Up a Printer
NOTICE: Complete the operating system setup before you connect a printer to the computer.
See the documentation that came with the printer for setup information, including how to:
•
•
•
•
Obtain and install updated drivers
Connect the printer to the computer
Load paper and install the toner or ink cartridge
Contact the printer manufacturer for technical assistance
Printer Cable
Your printer connects to your computer with a USB cable. Your printer may not come with a printer
cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you
purchased a printer cable at the same time you purchased your computer, the cable may arrive in
the computer box.
Setting Up and Using Your Computer
13
Connecting a USB Printer
NOTE: You can connect USB devices while the computer is turned on.
1
2
3
Complete the operating system setup, if you have not already done so.
Install the printer driver if necessary. See the documentation that came with your printer.
Attach the USB printer cable to the USB connectors on the computer and the printer. The
USB connectors fit only one way.
USB connector on computer
USB printer cable
USB connector
on printer
Connecting to the Internet
NOTE: ISPs and ISP offerings vary by country.
To connect to the Internet, you need a modem or network connection and an Internet service
provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet
connection options:
•
Dial-up connections that provide Internet access through a telephone line. Dial-up
connections are considerably slower than DSL and cable modem connections.
•
DSL connections that provide high-speed Internet access through your existing telephone
line. With a DSL connection, you can access the Internet and use your telephone on the same
line simultaneously.
•
Cable modem connections that provide high-speed Internet access through your local cable
TV line.
14
Setting Up and Using Your Computer
NOTE: If you use a dial-up connection, you need an add-in PCI modem expansion card.
If you are using a dial-up connection, connect a telephone line to the modem connector on your
computer and to the telephone wall jack before you set up your Internet connection. If you are
using a DSL or cable modem connection, contact your ISP for setup instructions.
Setting Up Your Internet Connection
To set up an AOL or MSN connection:
1
2
3
Save and close any open files, and exit any open programs.
®
®
Double-click the MSN Explorer or AOL icon on the Microsoft Windows desktop.
Follow the instructions on the screen to complete the setup.
If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an
Internet connection with a different ISP:
1
2
Save and close any open files, and exit any open programs.
Click the Start button and click Internet Explorer
The New Connection Wizard appears.
Click Connect to the Internet
In the next window, click the appropriate option:
.
3
4
.
•
•
•
If you do not have an ISP and want to select one, click Choose from a list of Internet
service providers (ISPs)
.
If you have already obtained setup information from your ISP but you did not receive a
setup CD, click Set up my connection manually
.
If you have a CD, click Use the CD I got from an ISP.
5
Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow the
instructions on the screen to complete the setup.
6
7
Click the appropriate option under How do you want to connect to the Internet?, and then
click Next
.
Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet
Problems" on page 39. If you cannot connect to the Internet but have successfully connected in the
past, the ISP might have a service outage. Contact your ISP to check the service status, or try
connecting again later.
Setting Up and Using Your Computer
15
Playing CDs and DVDs
NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when
you are not using the drive.
NOTICE: Do not move the computer when you are playing CDs or DVDs.
1
2
Press the eject button on the front of the drive.
Place the disc, label side up, in the center of the tray.
3
Press the eject button or gently push in the tray.
To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that
came with your computer.
NOTE: Ensure that you follow all copyright laws when you create CDs.
A CD player includes the following basic buttons:
Play
Move backward within the current track
Pause
Move forward within the current track
Stop
Go to the previous track
16
Setting Up and Using Your Computer
Eject
Go to the next track
A DVD player includes the following basic buttons:
Stop
Restart the current chapter
Play
Fast forward
Pause
Fast reverse
Advance a single frame while in pause mode
Go to the next title or chapter
Continuously play the current title or chapter
Go to the previous title or chapter
Eject
For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).
Adjusting the Volume
NOTE: When the speakers are muted, you do not hear the CD or DVD playing.
1
2
Click the Start button, point to All Programs
Volume Control
→
Accessories
→
Entertainment, and then click
.
In the Volume Control window, click and drag the bar in the Volume Control column and
slide it up or down to increase or decrease the volume.
For more information on volume control options, click Help in the Volume Control window.
Setting Up and Using Your Computer
17
Adjusting the Picture
If an error message notifies you that the current resolution and color depth are using too much
memory and preventing DVD playback, adjust the display properties:
1
2
3
4
Click the Start button and click Control Panel
Under Pick a category, click Appearance and Themes
Under Pick a task..., click Change the screen resolution
.
.
.
In the Display Properties window, click and drag the bar in Screen resolution to change the
setting to 800 by 600 pixels
.
5
6
Click the drop-down menu under Color quality, and then click Medium (16 bit)
.
Click OK
.
Copying CDs and DVDs
NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.
This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD
(combo) drive.
NOTE: The types of CD or DVD drives offered by Dell may vary by country.
The following instructions explain how to make an exact copy of a CD or DVD. You can also use
Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on
your computer or backing up important data. For help, open Sonic DigitalMedia and then click
the question mark icon in the upper-right corner of the window.
How to Copy a CD or DVD
NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive
and you experience recording problems, check for available software patches on the Sonic support
website at www.sonic.com.
The DVD-writable drives installed in Dell™ computers can write to and read DVD+/-R,
DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read
DVD-RAM or DVD-R DL media.
NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic
DigitalMedia.
1
2
Click the Start button, point to All Programs
→
Sonic
→
DigitalMedia Projects, and then
click Copy
.
Under the Copy tab, click Disc Copy
.
18
Setting Up and Using Your Computer
3
To copy the CD or DVD:
•
If you have one CD or DVD drive, ensure that the settings are correct and click the Disc
Copy button. The computer reads your source CD or DVD and copies the data to a
temporary folder on your computer hard drive.
When prompted, insert a blank CD or DVD into the drive and click OK
.
•
If you have two CD or DVD drives, select the drive into which you have inserted your
source CD or DVD and click the Disc Copy button. The computer copies the data from
the source CD or DVD to the blank CD or DVD.
Once you have finished copying the source CD or DVD, the CD or DVD that you have
created automatically ejects.
Using Blank CDs and DVDs
CD-RW drives can write to CD recording media only (including high-speed CD-RW) while
DVD-writable drives can write to both CD and DVD recording media.
Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you
cannot write to that CD-R again (see the Sonic documentation for more information). Use
blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.
Blank DVD+/-Rs can be used to permanently store large amounts of information. After you
create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or
"closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan
to erase, rewrite, or update information on that disc later.
CD-Writable Drives
Media Type
CD-R
Read
Yes
Write
Yes
Rewritable
No
CD-RW
Yes
Yes
Yes
DVD-Writable Drives
Media Type
CD-R
Read
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Write
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Rewritable
No
CD-RW
Yes
DVD+R
DVD-R
No
No
DVD+RW
DVD-RW
DVD+R DL
Yes
Yes
No
Setting Up and Using Your Computer
19
Media Type
DVD-R DL
DVD-RAM
Read
Write
No
Rewritable
Maybe
Maybe
No
No
No
Helpful Tips
®
®
•
Use Microsoft Windows Explorer to drag and drop files to a CD-R or CD-RW only after
you start Sonic DigitalMedia and open a DigitalMedia project.
•
Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play
in most home or car stereos.
•
•
You cannot create audio DVDs with Sonic DigitalMedia.
Music MP3 files can be played only on MP3 players or on computers that have MP3 software
installed.
•
•
•
Commercially available DVD players used in home theater systems may not support all
available DVD formats. For a list of formats supported by your DVD player, see the
documentation provided with your DVD player or contact the manufacturer.
Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a
650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to
finalize the recording.
Use a blank CD-RW to practice CD recording until you are familiar with CD recording
techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You
can also use blank CD-RWs to test music file projects before you record the project
permanently to a blank CD-R.
•
See the Sonic website at www.sonic.com for additional information.
Using a Media Card Reader (Optional)
Use the Media Card Reader to transfer data directly to your computer.
The Media Card Reader supports the following memory types:
•
•
•
•
•
•
•
xD-Picture Card
SmartMedia (SMC)
CompactFlash Type I and II (CF I/II)
MicroDrive Card
SecureDigital Card (SD)
MultiMediaCard (MMC)
Memory Stick (MS/MS Pro)
20
Setting Up and Using Your Computer
If you purchased a graphics card that supports dual monitors, follow these instructions to connect and
enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA
connector), one monitor with a VGA connector and one monitor with a DVI connector, or a TV.
Connecting Two Monitors With VGA Connectors
1
2
3
Follow the procedures in "Before You Begin" on page 63.
Connect one of the monitors to the VGA (blue) connector on the back of the computer.
Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the
DVI (white) connector on the back of the computer.
optional DVI adapter
DVI (white) connector
TV-OUT connector
VGA (blue) connector
Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector
1
2
Follow the procedures in "Before You Begin" on page 63.
Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the
computer.
3
Connect the DVI connector on the other monitor to the DVI (white) connector on the back
of the computer.
22
Setting Up and Using Your Computer
Connecting a TV
NOTE: To connect a TV to your computer, you must purchase an S-video cable, which is available at
most consumer electronics stores. An S-video cable is not included with your computer.
1
2
3
4
Follow the procedures in "Before You Begin" on page 63.
Connect one end of the S-video cable to the TV-OUT connector on the back of the computer.
Connect the other end of the S-video cable to the S-video input connector on your TV.
Connect the VGA or DVI monitor.
Changing the Display Settings
1
After you connect the monitor(s) or TV, turn on the computer.
®
®
The Microsoft Windows desktop displays on the primary monitor.
Enable clone mode or extended desktop mode in the display settings.
2
•
•
In clone mode, both monitors display the same image.
In extended desktop mode, you can drag objects from one screen to the other, effectively
doubling the amount of viewable work space.
For information on changing the display settings for your graphics card, see the user’s guide in the
Help and Support Center (click the Start button, click Help and Support, click User and system
guides, click Device guides, and then click the guide for your graphics card).
Setting Up a Home and Office Network
Connecting to a Network Adapter
NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the
network cable into the modem connector on the computer. Do not plug a network cable into a telephone
wall jack.
1
2
Connect the network cable to the network adapter connector on the back of your computer.
Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.
Connect the other end of the network cable to a network device.
Setting Up and Using Your Computer
23
network device
network adapter
connector
network adapter connector on computer
network cable
Network Setup Wizard
®
®
The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you
through the process of sharing files, printers, or an Internet connection between computers in a
home or small office.
1
Click the Start button, point to All Programs
→
Accessories
→
Communications, and then
click Network Setup Wizard
.
2
3
On the welcome screen, click Next
.
Click Checklist for creating a network
.
NOTE: Selecting the connection method This computer connects directly to the Internet enables the
integrated firewall provided with Windows XP Service Pack.
4
5
Complete the checklist and required preparations.
Return to the Network Setup Wizard and follow the instructions on the screen.
Power Management
®
®
The Microsoft Windows XP power management features can reduce the amount of electricity
your computer uses when it is on and you are not using it. You can reduce power to just the monitor
or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire
computer. When the computer exits from a power conservation mode, the Windows desktop is
restored to the state it was in before it entered the mode.
NOTE: Windows XP Professional includes security and networking features not available in
Windows XP Home Edition. When a Windows XP Professional computer is connected to a network,
different options related to security and networking appear in certain windows.
24
Setting Up and Using Your Computer
Standby Mode
Standby mode conserves power by turning off the display and the hard drive after a time-out.
When the computer exits from standby mode, it returns to the operating state it was in before it
entered standby mode.
To set standby mode to automatically activate after a defined period of inactivity:
1
2
3
Click the Start button and click Control Panel
Under Pick a category, click Performance and Maintenance
Under or pick a Control Panel icon, click Power Options
.
.
.
To immediately activate standby mode without a period of inactivity, click the Start button, click
Turn Off Computer, and then click Stand by
.
To exit from standby mode, press a key on the keyboard or move the mouse.
NOTICE: If your computer loses power while in standby mode, it may lose data.
Hibernate Mode
Hibernate mode conserves power by copying system data to a reserved area on the hard drive and
then completely turning off the computer. When the computer exits from hibernate mode, the
desktop is restored to the state it was in before it entered hibernate mode.
To activate hibernate mode:
1
2
3
4
Click the Start button and click Control Panel
Under Pick a category, click Performance and Maintenance
Under or pick a Control Panel icon, click Power Options
Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab.
press the power button. The computer may take a short time to exit
.
.
.
To exit from hibernate mode
,
from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the
computer out of hibernation, because the keyboard and the mouse do not function when the
computer is in hibernate mode.
Because hibernate mode requires a special file on your hard drive with enough disk space to store
the contents of the computer memory, Dell creates an appropriately sized hibernate mode file
before shipping the computer to you. If the computer’s hard drive becomes corrupted,
Windows XP recreates the hibernate file automatically.
Power Options Properties
Define your standby mode settings, hibernate mode settings, and other power settings in the Power
Options Properties window. To access the Power Options Properties window:
1
2
Click the Start button and click Control Panel
.
Under Pick a category, click Performance and Maintenance
.
Setting Up and Using Your Computer
25
3
4
Under or pick a Control Panel icon, click Power Options
.
Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab.
Power Schemes Tab
Each standard power setting is called a scheme. If you want to select one of the standard Windows
schemes installed on your computer, choose a scheme from the Power schemes drop-down menu.
The settings for each scheme appear in the fields below the scheme name. Each scheme has
different settings for starting standby mode or hibernate mode, turning off the monitor, and
turning off the hard drive.
The Power schemes drop-down menu displays the following schemes:
•
•
Always On (default) — If you want to use your computer with no power conservation.
Home/Office Desk — If you use your computer as a home or office computer and you require
minimal power conservation.
•
•
•
Presentation — If you want your computer to run without interruption (using no power
conservation).
Minimal Power Management — If you want your computer to run with minimal power
conservation.
Max Battery — If your computer is a portable computer and you run your computer from
batteries for extended periods of time.
If you want to change the default settings for a scheme, click the drop-down menu in the Turn off
monitor Turn off hard disks System stand by, or System hibernates field, and then select a time-
,
,
out from the displayed list. Changing the time-out for a scheme field permanently changes the
default settings for that scheme, unless you click Save As and enter a new name for the changed
scheme.
NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may
appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this
problem, always set the monitor to time-out before the hard drive.
Advanced Tab
The Advanced tab allows you to:
•
•
Place the power options icon
in the Windows taskbar for quick access.
Set the computer to prompt you for your Windows password before the computer exits from
standby mode or hibernate mode.
•
Program the power button to activate standby mode, activate hibernate mode, or turn off the
computer.
To program these functions, click an option from the corresponding drop-down menu and
click OK
.
26
Setting Up and Using Your Computer
Hibernate Tab
The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings
you defined on the Power Schemes tab, click the Enable hibernate support check box on the
Hibernate tab.
For more information on power management options:
1
2
3
Click the Start button and click Help and Support
In the Help and Support window, click Performance and maintenance
In the Performance and maintenance window, click Conserving power on your computer
.
.
.
IEEE 1394
IEEE 1394 is a digital interface that can move large amounts of data between computers and
peripheral devices. IEEE 1394 is ideal for use with multimedia devices because it speeds the
transfer of data and large files, which enables a computer to connect directly to devices such as
digital video cameras.
NOTE: The connector can accept 4-pin IEEE 1394 devices with the use of an adapter.
Your computer may have an optional front IEEE 1394 connector (see "Front View of the
Computer" on page 65). This connector is only available if you purchased an add-in card that uses
IEEE 1394. To purchase a card, contact Dell.
Hyper-Threading
Hyper-Threading is an Intel technology that can enhance overall computer performance by
®
allowing one physical processor to function as two logical processors, capable of performing certain
®
®
tasks simultaneously. It is recommended that you use the Microsoft Windows XP Service Pack 1
(SP1) or later operating system because Windows XP is optimized to take advantage of
Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some
programs have not been optimized for Hyper-Threading and may require an update from the
software manufacturer. Contact the software manufacturer for updates and information about
using Hyper-Threading with your software.
To determine if your computer is using Hyper-Threading technology:
1
2
3
Click Hardware and click Device Manager
.
.
In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading
is enabled, the processor is listed twice.
You can enable or disable Hyper-Threading through system setup. For more information on
accessing system setup, see page 114. For more information on Hyper-Threading, search the
Knowledge Base on the Dell Support website at support.dell.com
.
Setting Up and Using Your Computer
27
About Your RAID Configuration
This section provides an overview of the RAID configuration that you might have selected when
you purchased your computer. Although several RAID configurations are available, Dell offers
either a RAID level 0 configuration or a RAID level 1 configuration for its Dimension™
computers. A RAID level 0 configuration is recommended for high-performance gaming, and a
RAID level 1 configuration is recommended for the data integrity requirements of digital
photography and audio.
®
The Intel RAID controller on your computer can only create a RAID level 0 configuration
using two or three physical drives. If a third drive is present, then that drive can be made part of
a RAID level 0 configuration using the Intel RAID configuration program, or it can be used as a
spare drive in a RAID level 1 configuration (see "Creating a Spare Hard Drive" on page 35). The
drives should be the same size in order to ensure that the larger drive does not contain
unallocated (and therefore unusable) space.
NOTE: RAID levels do not represent a hierarchy. A RAID level 1 configuration is not inherently better or
worse than a RAID level 0 configuration.
RAID Level 0 Configuration
A RAID level 0 configuration uses a storage technique known as "data striping" to provide a high
data access rate. Data striping is a method of writing consecutive segments, or stripes, of data
sequentially across the physical drives to create a large virtual drive. Data striping allows one of
the drives to read data while the other drive is searching for and reading the next block.
serial ATA RAID
configured for
RAID level 0
segment 1
segment 3
segment 5
segment 2
segment 4
segment 6
hard drive 1
hard drive 2
Another advantage of a RAID level 0 configuration is that it utilizes the full capacities of the
drives. For example, if you have two 120-GB drives installed, you have 240 GB on which to store
data.
28
Setting Up and Using Your Computer
NOTICE: Because RAID level 0 configurations provide no data redundancy, if one drive fails, then the
data on the other drive is also inaccessible. Therefore, ensure that you perform regular backups when
you use a RAID level 0 configuration.
RAID Level 1 Configuration
RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is
written to the primary drive, it is then duplicated, or mirrored, on the other drive. A RAID
level 1 configuration sacrifices high data-access rates for its data redundancy advantages.
serial ATA RAID
configured for
RAID level 1
segment 1
segment 2
segment 3
segment 4
segment 5
segment 6
segment 1 duplicated
segment 2 duplicated
segment 3 duplicated
segment 4 duplicated
segment 5 duplicated
segment 6 duplicated
hard drive 1
hard drive 2
If a drive failure occurs, subsequent read and write operations are directed to the surviving drive.
A replacement drive can then be rebuilt using the data from the surviving drive. Also, because
data is duplicated on both drives, a RAID level 1 configuration using two 120-GB hard drives
collectively has a maximum of 120 GB on which to store data.
Configuring Your Computer for RAID
At some point you may want to configure your computer for RAID if you did not select a RAID
configuration when you purchased your computer. You must have at least two hard drives
installed in your computer to set up a RAID configuration. For instructions on how to install a
hard drive, see page 92.
You can use one of two methods to configure RAID hard drive volumes. One method uses the
®
Intel RAID Option ROM utility and is performed before you install the operating system onto
the hard drive. The second method uses the Intel Matrix Storage Manager, or Intel Matrix
Storage Console, and this method is performed after you have installed the operating system
Setting Up and Using Your Computer
29
and the Intel Matrix Storage Console. Both methods require that you set your computer to
RAID-enabled mode before starting any of the RAID configuration procedures in this
document.
Setting Your Computer to RAID-Enabled Mode
1
2
3
4
Enter system setup (see page 113).
Press the up- and down-arrow keys to highlight Drives, and press <Enter>.
Press the up- and down-arrow keys to highlight SATA Operation, and press <Enter>.
Press the left- and right-arrow keys to highlight RAID On, press <Enter>, and then
press <Esc>.
NOTE: For more information about RAID options, see "System Setup Options" on page 116.
5
Press the left- and right-arrow keys to highlight Save/Exit, and press <Enter> to exit system
setup and resume the boot process.
Configuring for RAID Using the Intel® RAID Option ROM Utility
NOTE: Although any size drives may be used to create a RAID configuration using the Intel RAID Option
ROM utility, ideally the drives should be of equal size. In a RAID level 0 configuration, the size of the
configuration will be the size of the smallest drive multiplied by the number (two) of drives in the
configuration. In a RAID level 1 configuration, the size of the configuration will be the smaller of the two
drives used.
Creating a RAID Level 0 Configuration
NOTICE: You will lose any data on your hard drives when you create a RAID configuration using the
following procedure. Back up data you want to keep before continuing.
NOTE: Use the following procedure only if you are reinstalling your operating system. Do not use the
following procedure to migrate an existing storage configuration to RAID level 0 configuration.
1
2
3
4
5
6
Set your computer to RAID-enabled mode (see page 30).
®
Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility.
Press the up- and down-arrow keys to highlight Create RAID Volume, and press <Enter>.
Enter a RAID volume name or accept the default, and press <Enter>.
Press the up- and down-arrow keys to select RAID0(Stripe), and press <Enter>.
If there are more than two hard drives available, press the up- and down-arrow keys and
spacebar to select the two or three drives you want to use to make up your configuration, and
then press <Enter>.
NOTE: Select the strip size closest to the size of the average file you want to store on the RAID volume. If
you do not know the average file size, choose 128 KB as your strip size.
7
Press the up- and down-arrow keys to change the strip size, and press <Enter>.
30
Setting Up and Using Your Computer
8
9
Select the desired capacity for the volume, and press <Enter>. The default value is the
maximum available size.
Press <Enter> to create the volume.
10 Press <y> to confirm that you want to create the RAID volume.
®
11 Confirm that the correct volume configuration is displayed on the main Intel RAID Option
ROM utility screen.
12 Press the up- and down-arrow keys to select Exit, and press <Enter>.
13 Install the operating system (see "Using Microsoft Windows XP System Restore" on page 60).
Creating a RAID Level 1 Configuration
1
2
3
4
5
6
Set your computer to RAID-enabled mode (see page 30).
Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility.
Use the up- and down-arrow keys to highlight Create RAID Volume, and press <Enter>.
Enter a RAID volume name or accept the default, and press <Enter>.
Use the up- and down-arrow keys to select RAID1(Mirror), and press <Enter>.
If there are more than two hard drives available, press the up- and down-arrow keys and
spacebar to select the two drives you want to use to make up your volume, and then press
<Enter>.
7
Select the desired capacity for the volume, and press <Enter>. The default value is the
maximum available size.
8
9
Press <Enter> to create the volume.
Press <y> to confirm that you want to create the RAID volume.
10 Confirm that the correct volume configuration is displayed on the main Intel RAID Option
ROM utility screen.
11 Use the up- and down-arrow keys to select Exit, and press <Enter>.
12 Install the operating system (see "Using Microsoft Windows XP System Restore" on page 60).
Deleting a RAID Volume
NOTE: When you perform this operation, all data on the RAID drives will be lost.
NOTE: If your computer currently boots to RAID and you delete the RAID volume in the Intel RAID Option
ROM utility, your computer will become unbootable.
1
2
3
Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility.
Use the up- and down-arrow keys to highlight Delete RAID Volume, and press <Enter>.
Use the up- and down-arrow keys to highlight the RAID volume you want to delete, and press
<Delete>.
Setting Up and Using Your Computer
31
4
5
Press <y> to confirm the deletion of the RAID volume.
Press <Esc> to exit the Intel RAID Option ROM utility.
Configuring for RAID Using the Intel® Application Accelerator
If you already have one hard drive with the operating system installed on it, and you want to add
a second hard drive and reconfigure both drives into a RAID volume without losing the existing
operating system and any data, you need to use the migrating option (see "Migrating to a RAID
Level 0 Configuration" on page 33 or "Migrating to a RAID Level 1 Configuration" on page 34).
Create a RAID level 0 volume or RAID level 1 volume only when:
•
You are adding two new drives to an existing single-drive computer (and the operating system
is on the single drive), and you want to configure the two new drives into a RAID volume.
•
You already have a two-hard drive computer configured into a volume, but you still have some
space left on the volume that you want to designate as a second RAID volume.
Creating a RAID Level 0 Configuration
1
2
Set your computer to RAID-enabled mode (see page 30).
Click Start and point to Programs→ Intel(R) Application Accelerator→ Intel Matrix
Storage Manager to launch the Intel Storage Utility.
®
NOTE: If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled
mode (see page 30).
3
4
5
On the Actions menu, select Create RAID Volume to launch the Create RAID Volume
Wizard, and then click Next
.
On the Select Volume Location screen, click the first hard drive you want to include in your
RAID level 0 volume, and then click the right arrow.
Click a second hard drive. To add a third hard drive in your RAID level 0 volume, click the
right arrow and click on the third drive until three drives appear in the Selected window, and
then click Next
.
6
7
Click Finish to create the volume, or click Back to make changes.
Creating a RAID Level 1 Configuration
NOTE: When you perform this operation, all data on the RAID drives will be lost.
1
2
Set your computer to RAID-enabled mode (see page 30).
Click the Start button and point to Programs→ Intel(R) Application Accelerator→ Intel
Matrix Storage Manager to launch the Intel Storage Utility.
®
32
Setting Up and Using Your Computer
NOTE: If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled
mode (see page 30).
3
On the Actions menu, select Create RAID Volume to launch the Create RAID Volume
Wizard.
4
5
6
Click Next at the first screen.
Confirm the volume name, select RAID 1 as the RAID level, and then click Next to continue.
On the Select Volume Location screen, click the first hard drive you want to use to create
your RAID level 0 volume, and then click the right arrow. Click a second hard drive until two
drives appear in the Selected window, and then click Next
.
7
8
9
In the Specify Volume Size window, select the Volume Size desired and click Next.
Click Finish to create the volume, or click Back to make changes.
Follow Microsoft Windows procedures for creating a partition on the new RAID volume.
Deleting a RAID Volume
NOTE: While this procedure deletes the RAID 1 volume, it also splits the RAID 1 volume into two non-
RAID hard drives with a partition, and leaves any existing data files intact. Deleting a RAID 0 volume,
however, destroys all data on the volume.
1
Click the Start button and point to Programs→ Intel(R) Application Accelerator→ Intel
Matrix Storage Manager to launch the Intel Storage Utility.
®
2
3
4
Right-click the Volume icon of the RAID volume you want to delete, and select Delete Volume.
On the Delete RAID Volume Wizard screen, click Next
.
Highlight the RAID volume you want to delete in the Available box, click the right-arrow
button to move the highlighted RAID volume into the Selected box, and then click Next
.
5
Click Finish to delete the volume.
Migrating to a RAID Level 0 Configuration
1
2
Set your computer to RAID-enabled mode (see page 30).
Click the Start button and point to All Programs→ Intel(R) Application Accelerator→ Intel
Matrix Storage Manager to launch the Intel Storage Utility.
®
NOTE: If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled
mode (see page 30).
3
On the Actions menu, select Create RAID Volume From Existing Hard Drive to launch the
Migration Wizard.
4
5
Click Next on the Migration Wizard screen.
Enter a RAID volume name or accept the default.
Setting Up and Using Your Computer
33
6
7
From the drop-down box, select RAID 0 as the RAID level.
NOTE: Select the strip size closest to the size of the average file you want to store on the RAID volume. If
you do not know the average file size, choose 128 KB as your strip size.
Select the appropriate strip size from the drop-down box, and then click Next
.
NOTE: Select the hard drive that you want to use as your source hard drive (it should be the hard drive
containing the data or operating system files that you want to keep on the RAID volume).
8
9
On the Select Source Hard Drive screen, double-click the hard drive from which you want to
migrate, and click Next
.
On the Select Member Hard Drive screen, double-click the hard drive(s) to select the
member drive(s) to span the stripe array, and click Next
.
10 On the Specify Volume Size screen, select the Volume Size you want, and click Next
.
NOTE: In the following step, you will lose all data contained on the member drive.
11 Click Finish to start migrating, or click Back to make changes. You can use your computer
normally during the migration process.
1
2
Set your computer to RAID-enabled mode (see page 30).
Click the Start button and point to All Programs→ Intel(R) Application Accelerator→ Intel
Matrix Storage Manager to launch the Intel Storage Utility.
®
NOTE: If you do not see an Actions menu option, you have not yet set your computer to RAID-enabled
mode (see page 30).
3
On the Actions menu, click Create RAID Volume From Existing Hard Drive to launch the
Migration Wizard.
4
5
6
Click Next on the first Migration Wizard screen.
Enter a RAID volume name or accept the default.
From the drop-down box, select RAID 1 as the RAID level
.
NOTE: Select the hard drive that you want to use as your source hard drive (it should be the hard drive
containing the data or operating system files that you want to keep on the RAID volume).
7
8
9
On the Select Source Hard Drive screen, double-click the hard drive from which you want to
migrate, and click Next
.
On the Select Member Hard Drive screen, double-click the hard drive to select the member
drive that you want to act as the mirror in the configuration, and click Next
.
On the Specify Volume Size screen, select the volume size you want, and click Next
.
NOTE: In the following step, you will lose all data contained on the member drive.
10 Click Finish to start migrating, or click Back to make changes. You can use your computer
normally during migration process.
34
Setting Up and Using Your Computer
Creating a Spare Hard Drive
A spare hard drive may be created with a RAID level 1 configuration. The spare hard drive will
not be recognized by the operating system, but you will be able to see the spare drive from
within Disk Manager or the Intel RAID Option ROM utility. When a member of the RAID
level 1 configuration is broken, the computer automatically rebuilds the mirror configuration
using the spare hard drive as the broken member’s replacement.
To Mark a Drive as a Spare Hard Drive:
1
Click the Start button and point to Programs
→
Matrix Storage Manager to launch the Intel Storage Utility.
Intel(R) Application Accelerator
→
Intel
®
2
3
Right-click the hard drive you want to mark as a spare hard drive.
Click Mark as Spare
.
To Remove Spare Marking From a Spare Hard Drive:
1
2
Right-click the spare hard drive icon.
Click Reset Hard Drive to Non-RAID
Rebuilding a Degraded RAID Level 1 Configuration
If your computer does not have a spare hard drive, and the computer has reported a degraded
RAID level 1 volume, you can manually rebuild the computer’s redundancy mirror to a new hard
drive by performing the following steps:
1
2
Click the Start button and point to Programs
→
Matrix Storage Manager to launch the Intel Storage Utility.
Intel(R) Application Accelerator
→
Intel
®
Right-click the available hard drive to which you want to rebuild the RAID level 1 volume,
and click Rebuild to this Disk
.
You can use your computer while the computer is rebuilding the RAID level 1 volume.
Understanding Intel® Viiv™ Technology (Optional)
Intel Viiv technology is a technology aimed at the digital home enthusiast that includes:
•
•
A BIOS with Quick Resume
Device drivers
This technology allows the user’s system to quickly return to an active state after non-use
®
®
Intel Viiv technology is an option for systems that are ordered with Microsoft Windows XP
Media Center Edition 2005 and dual core processors.
Setting Up and Using Your Computer
35
Using Intel® Viiv™ Quick Resume Technology (Optional)
When running in the Intel Viiv Quick Resume Technology (QRT) mode, your power button is
used as a quick on/off feature. Pressing the power button once causes the display to go blank and
the audio to mute. In this mode, the computer is still operating as indicated by the power button
indicator and diagnostic lights 1, 2, and 4 being lit. Also, you may notice that the hard drive
indicator may blink when the hard drive is being accessed by an external device.
To resume normal computer operation, briefly press the power button, press any key on the
®
®
keyboard, move the mouse, or press a button on the optional Microsoft Windows XP Media
Center Edition 2005 remote control.
Enabling the QRT Feature in System Setup
The QRT drivers must be installed before this feature becomes active. These drivers are installed
when this option is ordered. Also, Quick Resume is enabled in system setup when this feature is
ordered.
1
2
Enter system setup (see page 114).
Press the arrow keys to highlight the Power Management menu option and press <Enter> to
access the menu.
3
4
Press the up- and down-arrow keys to highlight the Quick Resume option and press <Enter>
to access the menu.
Press the left- and right-arrow keys to highlight the On option and press <Enter> to enable
the Quick Resume feature.
Enabling the QRT feature in the Operating system
1
2
3
4
5
6
7
Click the Start button and click Control Panel
.
Under Pick a category, click Performance and Maintenance
.
Under or pick a Control Panel icon, click Power Options
.
Click the Away tab.
Ensure that the check boxes for Enable away mode and Options are checked.
Click the Advanced tab.
From the When I press the power button on my computer drop-down menu, select Do
Nothing
.
8
From the When I press the sleep button on my computer drop-down menu, select Do
Nothing
.
36
Setting Up and Using Your Computer
Solving Problems
Troubleshooting Tips
Follow these tips when you troubleshoot your computer:
•
If you added or removed a part before the problem started, review the installation procedures
and ensure that the part is correctly installed.
•
•
If a peripheral device does not work, ensure that the device is properly connected.
If an error message appears on the screen, write down the exact message. This message may
help technical support personnel diagnose and fix the problem(s).
•
•
If an error message occurs in a program, see the program’s documentation.
If you cannot boot into your operating system after you have changed your SATA operation
settings, restore your previous SATA operation settings and retry booting into the operating
system.
Battery Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the
battery only with the same or equivalent type recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on
the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 106).
If the battery still does not work properly, contact Dell (see page 126).
Solving Problems
37
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
®
®
ENSURE THAT MICROSOFT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and
click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from
recognizing the drive.
TEST THE DRIVE —
• Insert another floppy, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy and restart the computer.
CLEAN THE DRIVE OR DISK — See page 122.
CHECK THE CABLE CONNECTIONS
RUN THE HARDWARE TROUBLESHOOTER — See page 60.
RUN THE DELL DIAGNOSTICS — See page 56.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a
defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all
DVD drives.
ADJUST THE WINDOWS VOLUME CONTROL —
• Click the speaker icon in the lower-right corner of your screen.
• Ensure that the volume is turned up by clicking the slidebar and dragging it up.
• Ensure that the sound is not muted by clicking any boxes that are checked.
CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 49.
38
Solving Problems
Problems writing to a CD/DVD-RW drive
CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when
writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the
CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — Search for
the keyword standby in Windows Help.
Hard drive problems
RUN CHECK DISK —
1
2
3
4
5
6
7
Click the Start button and click My Computer
Right-click Local Disk C:
Click Properties
Click the Tools tab.
Under Error-checking, click Check Now
Click Scan for and attempt recovery of bad sectors
Click Start
.
.
.
.
.
.
E-Mail, Modem, and Internet Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is
connected to a digital telephone network.
®
CHECK THE MICROSOFT OUTLOOK EXPRESS SECURITY SETTINGS — If you cannot open your
e-mail attachments:
1
2
In Outlook Express, click Tools, click Options, and then click Security
.
Click Do not allow attachments to remove the checkmark.
Solving Problems
39
CHECK THE TELEPHONE LINE CONNECTION —
CHECK THE TELEPHONE JACK —
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label
or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the modem.
• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge
protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then
click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.
(Modem Helper is not available on all computers.)
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
1
2
3
4
5
6
Click the Start button and click Control Panel
.
Click Printers and Other Hardware
.
Click Phone and Modem Options
.
Click the Modems tab.
Click the COM port for your modem.
Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is
communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an
Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a
checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact
your Internet service provider.
40
Solving Problems
Error Messages
If the message is not listed, see the documentation for the operating system or the program that
was running when the message appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not
use these characters in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an
essential file. To remove and then reinstall the program:
1
2
3
4
Click the Start button, click Control Panel, and then click Add or Remove Programs
Select the program you want to remove.
.
Click the Change or Remove Program icon.
See the program documentation for installation instructions.
drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive cannot read the disk.
Insert a disk into the drive and try again.
INSERT BOOTABLE MEDIA — Insert a bootable floppy or CD.
NON-SYSTEM DISK ERROR — Remove the floppy from the drive and restart your computer.
NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all
windows and open the program that you want to use. In some cases, you might have to restart your
computer to restore computer resources. If so, run the program that you want to use first.
OPERATING SYSTEM NOT FOUND — Contact Dell (see page 126).
Solving Problems
41
Media Card Reader Problems
NO DRIVE LETTER IS ASSIGNED — When Microsoft Windows XP detects the Media Card Reader, the
device is automatically assigned a drive letter as the next logical drive after all other physical drives in
the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP
does not automatically assign a drive letter to the Media Card Reader.
To manually assign a drive for the Media Card Reader:
1
2
3
4
5
6
Right-click My Computer and select Manage.
Select the Disk Management option.
Right-click the corresponding drive letter in the right pane that needs to be changed.
Select Drive Letter and Paths.
From the drop-down list, select the new drive letter assignment for the Media Card Reader.
Click OK to confirm your selection.
NOTE: The Media Card Reader appears as a mapped drive only when it is connected. Each of the four
Media Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the
Media Card Reader when no media is inserted, you are prompted to insert media.
FLEXBAY DEVICE IS DISABLED — There is a FlexBay disable option in the BIOS setup that appears
only when the FlexBay device is installed. If the FlexBay device is physically installed, but it is not
running, check to see if it is enabled in the BIOS setup.
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see page 63), reconnect the keyboard cable as shown on the setup diagram for
your computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent
pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the
keyboard.
RUN THE HARDWARE TROUBLESHOOTER — See page 60.
42
Solving Problems
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
The computer does not start up
CHECK THE DIAGNOSTIC LIGHTS — See page 53.
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE
ELECTRICAL OUTLET
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
END THE PROGRAM —
1
2
3
4
Press <Ctrl><Shift><Esc> simultaneously.
Click Applications
Click the program that is no longer responding.
Click End Task
.
.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy or CD.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
Solving Problems
43
A program is designed for an earlier Windows operating system
RUN THE PROGRAM COMPATIBILITY WIZARD — The Program Compatibility Wizard configures a
program so it runs in an environment similar to non-Windows XP operating system environments.
1
Click the Start button, point to All Programs
Wizard
In the welcome screen, click Next
Follow the instructions on the screen.
→
Accessories, and then click Program Compatibility
.
2
3
.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Other software problems
CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR
TROUBLESHOOTING INFORMATION —
• Ensure that the program is compatible with the operating system installed on your computer.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See
the software documentation for information.
• Ensure that the program is installed and configured properly.
• Verify that the device drivers do not conflict with the program.
• If necessary, uninstall and then reinstall the program.
BACK UP YOUR FILES IMMEDIATELY
USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS
SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE
START MENU
44
Solving Problems
Memory Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —
• Save and close any open files and exit any open programs you are not using to see if that resolves the
problem.
• See the software documentation for minimum memory requirements. If necessary, install additional
memory (see page 74).
• Reseat the memory modules (see page 74) to ensure that your computer is successfully communicating
with the memory.
• Run the Dell Diagnostics (see page 56).
• Reseat the memory modules (see page 74) to ensure that your computer is successfully communicating
with the memory.
• Ensure that you are following the memory installation guidelines (see page 74).
• Your computer supports DDR2 memory. For more information about the type of memory supported by
your computer, see "Memory" on page 109.
• Run the Dell Diagnostics (see page 56).
Mouse Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CLEAN THE MOUSE — For instructions on cleaning the mouse, see "Mouse" on page 123.
CHECK THE MOUSE CABLE —
1
2
Remove mouse extension cables, if used, and connect the mouse directly to the computer.
Reconnect the mouse cable as shown on the setup diagram for your computer.
Solving Problems
45
RESTART THE COMPUTER —
1
2
3
Simultaneously press <Ctrl><Esc> to display the Start menu.
Type , press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.
u
After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your
computer.
4
Start the computer.
TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse.
CHECK THE MOUSE SETTINGS —
1
2
3
Click the Start button, click Control Panel, and then click Printers and Other Hardware
Click Mouse
Try adjusting the settings.
.
.
REINSTALL THE MOUSE DRIVER — See page 58.
RUN THE HARDWARE TROUBLESHOOTER — See page 60.
Network Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into
both the network connector on the back of the computer and the network jack.
CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link integrity light is off,
that indicates no network communication exists. Replace the network cable. For a description of
network lights, see "Controls and Lights" on page 112.
CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up
your network to verify that your network settings are correct and that the network is functioning.
RUN THE HARDWARE TROUBLESHOOTER — See page 60.
46
Solving Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Dell Diagnostics"
on page 56.
IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the
keyboard, move the mouse, or press the power button to resume normal operation.
IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.
• Reseat the power cable into both the power connector on the back of the computer and the electrical
outlet.
• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical
outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and
power extension cables to verify that the computer turns on properly.
• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
• Ensure that the main power cable and front panel cable are securely connected to the system board (see
page 71).
IF THE POWER LIGHT IS STEADY AMBER — A device might be malfunctioning or incorrectly installed.
• Remove and then reinstall the memory modules (see page 74).
• Remove and then reinstall any cards (see page 76).
• Remove and then reinstall the graphics card, if applicable (see page 76).
IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, but an
internal power problem might exist.
• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).
• Ensure that the processor power cable is securely connected to the system board (see page 71).
ELIMINATE INTERFERENCE — Some possible causes of interference are:
• Power, keyboard, and mouse extension cables
• Too many devices on a power strip
• Multiple power strips connected to the same electrical outlet
Solving Problems
47
Printer Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.
CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and
troubleshooting information.
ENSURE THAT THE PRINTER IS TURNED ON
CHECK THE PRINTER CABLE CONNECTIONS —
• See the printer documentation for cable connection information.
• Ensure that the printer cables are securely connected to the printer and the computer (see page 13).
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
1
2
Click the Start button, click Control Panel, and then click Printers and Other Hardware
Click View installed printers or fax printers
If the printer is listed, right-click the printer icon.
Click Properties and click the Ports tab. For a USB printer, ensure that the Print to the following
port(s): setting is USB
.
.
3
.
REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and
troubleshooting information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.
48
Solving Problems
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN
CHECK THE CABLE CONNECTIONS —
• See the scanner documentation for cable connection information.
• Ensure that the scanner cables are securely connected to the scanner and the computer.
VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS
—
1
2
Click the Start button, click Control Panel, and then click Printers and Other Hardware
Click Scanners and Cameras
If your scanner is listed, Windows recognizes the scanner.
.
.
REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.
Sound and Speaker Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
No sound from speakers
NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been
listening to MP3 songs, ensure that you did not turn the player volume down or off.
CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on
the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers
are connected to the card.
ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram
supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to
eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is
automatically disabled when headphones are connected to the computer’s front-panel headphone
connector.
Solving Problems
49
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to
check for interference.
REINSTALL THE SOUND DRIVER — See page 59.
No sound from headphones
CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted
into the headphone connector (see page 66).
ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right
corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Video and Monitor Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: See the monitor documentation for troubleshooting procedures.
If the screen is blank
CHECK THE MONITOR CABLE CONNECTION —
• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.
• If you are using a graphics extension cable and removing the cable solves the problem, the cable is
defective.
• Swap the computer and monitor power cables to determine if the power cable is defective.
• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing
pins.)
CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that
the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is
blinking, press a key on the keyboard or move the mouse.
50
Solving Problems
TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another
device, such as a lamp.
CHECK THE DIAGNOSTIC LIGHTS — See page 53.
If the screen is difficult to read
CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the
contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.
MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer,
ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen
lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices
to check for interference.
ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE
ADJUST THE WINDOWS DISPLAY SETTINGS —
1
2
3
Click the Start button, click Control Panel, and then click Appearance and Themes
.
Click Display and click the Settings tab.
Try different settings for Screen resolution and Color quality.
Solving Problems
51
52
Solving Problems
Troubleshooting Tools
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4"
on the front panel (see page 65). When the computer starts normally, the lights flash. After the
computer starts, all four lights display solid green. If the computer malfunctions, the color and
sequence of the lights identify the problem.
Light Pattern
Problem Description
Suggested Resolution
The computer is in a normal "off"
Plug the computer into a working
condition or a possible pre-BIOS failure electrical outlet. Also see "Power
has occurred.
All four diagnostic lights display solid
green and then turn off after the system
successfully boots to the operating
system.
A possible processor failure has occurred. If the problem persists, contact Dell (see
page 126).
Memory modules are detected, but a
memory failure has occurred.
• If you have two or more memory
modules installed, remove the
modules, reinstall one module (see
page 74), and then restart the
computer. If the computer starts
normally, reinstall an additional
module. Continue until you have
identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
memory of the same type into your
computer (see page 74).
• If the problem persists, contact Dell
(see page 126).
Troubleshooting Tools
53
Light Pattern
Problem Description
Suggested Resolution
A possible graphics card failure has
occurred.
• If the computer has a graphics card,
remove the card (see page 76), reinstall
it, and then restart the computer.
• If the problem still exists, install a
graphics card that you know works and
restart the computer.
• If the problem persists, contact Dell
(see page 126).
A possible floppy drive or hard drive
failure has occurred.
Reseat all power and data cables and
restart the computer.
A possible USB failure has occurred.
Reinstall all USB devices, check cable
connections, and then restart the
computer.
No memory modules are detected.
• If you have two or more memory
modules installed, remove the
modules, reinstall one module (see
page 74), and then restart the
computer. If the computer starts
normally, reinstall an additional
module. Continue until you have
identified a faulty module or
reinstalled all modules without error.
• If available, install properly working
computer (see page 74).
• If the problem persists, contact Dell
(see page 126).
Memory modules are detected, but a
memory configuration or compatibility
error exists.
• Ensure that no special memory
module/memory connector placement
requirements exist (see page 72).
• Verify that the memory modules that
you are installing are compatible with
your computer (see page 72).
• If the problem persists, contact Dell
(see page 126).
54
Troubleshooting Tools
Light Pattern
Problem Description
Suggested Resolution
A possible expansion card failure has
occurred.
1
2
3
Determine if a conflict exists by
removing a card (not a graphics card)
and restarting the computer (see
page 76).
If the problem persists, reinstall the
card that you removed, remove a
different card, and then restart the
computer.
Repeat this process for each card. If the
computer starts normally, troubleshoot
the last card removed from the
computer for resource conflicts (see
page 59).
4
If the problem persists, contact Dell
(see page 126).
The system is operating in the quick
• Press the power button
• Move the mouse
®
resume mode. See "Using Intel Viiv™
Quick Resume Technology (Optional)"
on page 36 for additional information.
• Press any key on the optional MCE
remote control
Another failure has occurred.
• Ensure that the cables are properly
connected to the system board from
the hard drive, CD drive, and DVD
drive (see page 71).
• If there is an error message on your
screen identifying a problem with a
device (such as the floppy drive or hard
drive), check the device to ensure that
it is functioning properly.
• The operating system is attempting to
boot from a device (such as the floppy
drive or hard drive); check system
setup (see page 113) to make sure the
boot sequence is correct for the devices
installed on your computer.
• If the problem persists, contact Dell
(see page 126).
All four diagnostic lights display solid
green and then turn off after the system
successfully boots to the operating
system.
None.
Troubleshooting Tools
55
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
If you experience a problem with your computer, perform the checks in "Solving Problems" on
page 37 and run the Dell Diagnostics before you contact Dell for technical assistance.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
1
2
Turn on (or restart) your computer.
When the DELL™ logo appears, press <F12> immediately.
If you wait too long and the operating system logo appears, continue to wait until you see the
®
®
Microsoft Windows desktop. Then shut down your computer (see page 63) and try again.
3
4
When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the
option you want.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to
20 minutes and requires no interaction on your part. Run
Express Test first to increase the possibility of tracing the
problem quickly.
Extended Test
Performs a thorough check of devices. This test typically takes
1 hour or more and requires you to answer questions
periodically.
Custom Test
Tests a specific device. You can customize the tests you want
to run.
Symptom Tree
Lists the most common symptoms encountered and allows
you to select a test based on the symptom of the problem you
are having.
2
If a problem is encountered during a test, a message appears with an error code and a
description of the problem. Write down the error code and problem description and follow
the instructions on the screen.
If you cannot resolve the error condition, contact Dell (see page 126).
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag.
56
Troubleshooting Tools
3
If you run a test from the Custom Test or Symptom Tree option, click the applicable tab
described in the following table for more information.
Tab
Function
Results
Displays the results of the test and any error conditions
encountered.
Errors
Displays error conditions encountered, error codes, and the
problem description.
Help
Describes the test and may indicate requirements for running the
test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all
devices from system setup, memory, and various internal tests,
and it displays the information in the device list in the left pane
of the screen. The device list may not display the names of all the
components installed on your computer or all devices attached to
your computer.
Parameters
Allows you to customize the test by changing the test settings.
4
Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and
restart the computer, close the Main Menu screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require
a driver program.
A driver acts like a translator between the device and any other programs that use the device. Each
device has its own set of specialized commands that only its driver recognizes.
Dell ships your computer to you with required drivers already installed—no further installation or
configuration is needed.
®
®
Many drivers, such as the keyboard driver, come with your Microsoft Windows operating
system. You may need to install drivers if you:
•
•
•
Upgrade your operating system
Reinstall your operating system
Connect or install a new device
Troubleshooting Tools
57
Identifying Drivers
If you experience a problem with any device, identify whether the driver is the source of your
problem and, if necessary, update the driver.
Windows XP
1
2
3
4
5
6
Click the Start button and click Control Panel
Under Pick a Category, click Performance and Maintenance
Click System
In the System Properties window, click the Hardware tab.
Click Device Manager
.
.
.
.
Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on
the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or
install a new driver.
Reinstalling Drivers
NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers.
If you install drivers obtained from other sources, your computer might not work correctly.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1
2
3
4
5
6
7
8
Click the Start button and click Control Panel
Under Pick a Category, click Performance and Maintenance
Click System
In the System Properties window, click the Hardware tab.
Click Device Manager
.
.
.
.
Right-click the device for which the new driver was installed and click Properties
.
Click the Drivers tab.
Click Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore to return your
computer to the operating state that existed before you installed the new driver.
58
Troubleshooting Tools
Manually Reinstalling Drivers
1
After copying the required driver files to your hard drive, click the Start button and right-click
My Computer
.
2
3
4
5
6
7
8
9
Click Properties
.
Click the Hardware tab and click Device Manager
.
Double-click the type of device for which you are installing the driver.
Double-click the name of the device for which you are installing the driver.
Click the Driver tab and click Update Driver
Click Install from a list or specific location (Advanced) and click Next
Click Browse and browse to the location to which you previously extracted the driver files.
When the name of the appropriate driver appears, click Next
.
.
.
10 Click Finish and restart your computer.
Resolving Software and Hardware Incompatibilities
If a device is either not detected during the operating system setup or is detected but incorrectly
configured, you can use the Hardware Troubleshooter to resolve the incompatibility.
To resolve incompatibilities using the Hardware Troubleshooter:
1
2
3
4
Click the Start button and click Help and Support.
Type hardware troubleshooterin the Search field and click the arrow to start the search.
Click Hardware Troubleshooter in the Search Results list.
In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my
computer, and click Next
.
Restoring Your Operating System
You can restore your operating system in the following ways:
®
®
•
Microsoft Windows XP System Restore returns your computer to an earlier operating state
without affecting data files. Use System Restore as the first solution for restoring your
operating system and preserving data files.
•
Dell PC Restore by Symantec restores your hard drive to the operating state it was in when
you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive
and removes any applications installed after you received the computer. Use PC Restore only
if System Restore did not resolve your operating system problem.
•
If you received an Operating System CD with your computer, you can use it to restore your
operating system. However, using the Operating System CD also deletes all data on the hard
drive. Use the CD only if System Restore did not resolve your operating system problem.
Troubleshooting Tools
59
Using Microsoft Windows XP System Restore
The Microsoft Windows XP operating system provides System Restore to allow you to return
your computer to an earlier operating state (without affecting data files) if changes to the
hardware, software, or other system settings have left the computer in an undesirable operating
state. See the Windows Help and Support Center for information on using System Restore. To
access the Windows Help and Support Center, see Windows Help and Support Center
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or
recover them.
NOTE: The procedures in this document were written for the Windows default view, so they may not
apply if you set your Dell™ computer to the Windows Classic view.
Creating a Restore Point
1
2
3
Click the Start button and click Help and Support
Click the task for System Restore
Follow the instructions on the screen.
.
.
Restoring the Computer to an Earlier Operating State
If problems occur after you install a device driver, use Device Driver Rollback (see page 58) to
resolve the problem. If that is unsuccessful, then use System Restore.
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files
and exit any open programs. Do not alter, open, or delete any files or programs until the system
restoration is complete.
1
Click the Start button, point to All Programs
→
Accessories
→
System Tools, and then click
System Restore
.
2
3
Ensure that Restore my computer to an earlier time is selected and click Next.
Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore
points. All calendar dates with available restore points appear in boldface type.
4
5
6
Select a restore point and click Next.
If a calendar date has only one restore point, then that restore point is automatically selected.
If two or more restore points are available, click the restore point that you prefer.
Click Next
.
The Restoration Complete screen appears after System Restore finishes collecting data and
then the computer restarts.
After the computer restarts, click OK
.
To change the restore point, you can either repeat the steps using a different restore point, or
you can undo the restoration.
60
Troubleshooting Tools
Undoing the Last System Restore
NOTICE: Before you undo the last system restore, save and close all open files and exit any open
programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
1
2
Click the Start button, point to All Programs
System Restore
→
Accessories
→
System Tools, and then click
.
Click Undo my last restoration and click Next
.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System
Restore is automatically disabled. To see if System Restore is enabled:
1
2
3
4
5
Click the Start button and click Control Panel
Click Performance and Maintenance
Click System
Click the System Restore tab.
Ensure that Turn off System Restore is unchecked.
.
.
.
Using Dell PC Restore by Symantec
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any
applications or drivers installed after you received your computer. If possible, back up the data before
using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.
Use Dell PC Restore by Symantec only as the last method to restore your operating system.
PC Restore restores your hard drive to the operating state it was in when you purchased the
computer. Any programs or files added since you received your computer—including data
files—are permanently deleted from the hard drive. Data files include documents, spreadsheets,
e-mail messages, digital photos, music files, and so on. If possible, back up all data before using
PC Restore.
To use PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with www.dell.com appears at the top of the screen.
2
Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart
the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3
On the next screen that appears, click Restore.
Troubleshooting Tools
61
4
5
6
On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
When prompted, click Yes
.
The computer restarts. Because the computer is restored to its original operating state, the
screens that appear, such as the End User License Agreement, are the same ones that
appeared the first time the computer was turned on.
7
8
Click Next
The System Restore screen appears and the computer restarts.
After the computer restarts, click OK
.
.
Removing Dell PC Restore
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from
your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your
computer’s operating system.
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you
purchased your computer. It is recommended that you do not remove PC Restore from your
computer, even to gain additional hard-drive space. If you remove PC Restore from the hard
drive, you cannot ever recall it, and you will never be able to use PC Restore to return your
computer’s operating system to its original state.
1
2
3
Log on to the computer as a local administrator.
In Windows Explorer, go to c:\dell\utilities\DSR
.
Double-click the filename DSRIRRemv2.exe
.
NOTE: If you do not log on as a local administrator, a message appears stating that you that you
must log on as administrator. Click Quit, and then log on as a local administrator.
NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message
appears stating that the partition was not found. Click Quit; there is no partition to delete.
4
5
Click OK to remove the PC Restore partition on the hard drive.
Click Yes when a confirmation message appears.
The PC Restore partition is deleted and the newly available disk space is added to the free
space allocation on the hard drive.
6
Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the
additional disk space is available as indicated by the increased value for Free Space
Click Finish to close the PC Restore Removal window.
Restart the computer.
.
7
8
62
Troubleshooting Tools
Removing and Installing Parts
Before You Begin
This chapter provides procedures for removing and installing the components in your computer.
Unless otherwise noted, each procedure assumes that the following conditions exist:
•
You have performed the steps in "Turn Off Your Computer" and "Before Working Inside Your
Computer."
•
•
You have read the safety information in your Dell™ Product Information Guide.
A component can be replaced by performing the removal procedure in reverse order.
Recommended Tools
The procedures in this document may require the following tools:
•
•
•
Small flat-blade screwdriver
Phillips screwdriver
Flash BIOS update program floppy disk or CD
Turn Off Your Computer
NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn
off your computer.
1
Shut down the operating system:
a
b
Save and close any open files, exit any open programs, click the Start button, and then
click Turn Off Computer
.
In the Turn off computer window, click Turn off
.
The computer turns off after the operating system shutdown process finishes.
2
Ensure that the computer and any attached devices are turned off. If your computer and
attached devices did not automatically turn off when you shut down your operating system,
press and hold the power button for 4 seconds.
Removing and Installing Parts
63
Before Working Inside Your Computer
Use the following safety guidelines to help protect your computer from potential damage and to
help ensure your own personal safety.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a
card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor
by its edges, not by its pins.
NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to
servicing that is not authorized by Dell is not covered by your warranty.
NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable
itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press
in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly
aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both
connectors are correctly oriented and aligned.
NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside
the computer.
1
Turn off your computer.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it
from the network wall jack.
2
3
Disconnect any telephone or telecommunication lines from the computer.
Disconnect your computer and all attached devices from their electrical outlets, and then
press the power button to ground the system board.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted
metal surface, such as the metal at the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate any static electricity that could harm internal components.
64
Removing and Installing Parts
5
6
IEEE 1394 connector
(optional)
Use the optional IEEE 1394 connector for high-speed data
devices such as digital video cameras and external storage
devices.
vents
For adequate cooling, do not block any of the vents.
NOTICE: Ensure that there is a minimum of two inches of
space between all vents and any object near these vents.
that the system is adequately ventilated. Use only a dry
cloth to clean the vent area to avoid water damage to the
system.
7
8
USB 2.0 connectors (2)
Use the front USB connectors for devices that you connect
occasionally, such as joysticks or cameras, or for bootable USB
devices (see "System Setup Options" on page 116 for more
information on booting to a USB device). It is recommended
that you use the back USB connectors for devices that typically
remain connected, such as printers and keyboards.
power button
Press to turn on the computer.
NOTICE: To avoid losing data, do not use the power button
to turn off the computer. Instead, perform an operating
9
hard-drive activity light
The hard drive activity light is on when the computer reads
data from or writes data to the hard drive. The light might also
be on when a device such as a CD player is operating.
10
diagnostic lights (4)
Use the lights to help you troubleshoot a computer problem
based on the diagnostic code. For more information, see
"Diagnostic Lights" on page 53.
11
12
headphone connector
microphone connector
Use the headphone connector to attach headphones and most
kinds of speakers.
Use the microphone connector to attach a personal computer
microphone for voice or musical input into a sound or
telephony program.
13
Service Tag
Used to identify your computer when you access the Dell
Support website or call technical support.
66
Removing and Installing Parts
1
2
3
4
5
1
2
power connector
Insert the power cable.
sound card connectors (5) • Line-in connector — Use the blue line-in connector to attach a record/playback
device such as a cassette player, CD player, or VCR.
• Line-out connector — Use the green line-out connector to attach headphones
and most speakers with integrated amplifiers.
• Microphone connector — Use the pink microphone connector to attach a
personal computer microphone for voice or musical input into a sound or
telephony program.
• Surround connector — Use the black surround connector to attach multichannel-
capable speakers.
• Center/subwoofer (Center/LFE) connector — Use the yellow subwoofer
connector to attach multiple speakers.
3
network connector
To attach your computer to a network or broadband device, connect one end of a
network cable to either a network jack or your network or broadband device.
Connect the other end of the network cable to the network connector on your
computer. A click indicates that the network cable has been securely attached.
NOTE: Do not plug a telephone cable into the network connector.
On computers with a network connector card, use the connector on the card.
It is recommended that you use Category 5 wiring and connectors for your
network. If you must use Category 3 wiring, force the network speed to 10 Mbps to
ensure reliable operation.
4
5
USB 2.0 connectors (5)
Use the back USB connectors for devices that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front USB connectors for devices that you
connect occasionally, such as joysticks or cameras, or for bootable USB devices.
card slots (6)
Access connectors for any installed PCI or PCI Express cards.
Removing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet
before removing the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted
metal surface, such as the metal at the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate any static electricity that could harm internal components.
1
2
Follow the procedures in "Before You Begin" on page 63.
If you have installed a security cable, remove it from the security cable slot.
NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desk
top space.
NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the
computer or the surface on which it is resting.
3
4
Lay your computer on its side with the computer cover facing up.
Pull back the cover latch release on the top panel.
68
Removing and Installing Parts
cover latch release
computer cover
back of computer
hinge tabs (3)
System Board Components
memory module
connectors
(1, 2, 3, 4)
battery socket
(BATTERY)
memory fan
connector
front panel I/O
connector
processor
power
connector
main power
connector
IDE drive
connector
processor and
heat sink
connector
SATA connectors
(4) (SATA0,
SATA1, SATA2,
SATA3)
clear CMOS
jumper
(RTCRST)
fan connector
(CPU FAN)
FlexBay USB
connector
PCI Express x1
card connector
PCI Express x16
card connector
fan card-
cage
connector
PCI Express x4
card connector
Serial 2
connector
password jumper
(PSWD)
floppy drive
connector (FLOPPY)
PCI card connectors
Removing and Installing Parts
71
Memory
You can increase your computer memory by installing memory modules on the system board.For
information on the type of memory supported by your computer, see "Specifications."
Memory Overview
•
Memory modules should be installed in pairs of matched memory size, speed, and technology. If
the memory modules are not installed in matched pairs, the computer will continue to
operate, but with a slight reduction in performance. See the label in the upper-right corner of
the module to determine the module’s capacity.
NOTE: Always install memory modules in the order indicated on the system board.
The recommended memory configurations are:
–
A pair of matched memory modules installed in connectors DIMM_1 and DIMM_2
or
–
A pair of matched memory modules installed in connectors DIMM_1 and DIMM_2 and
another matched pair installed in connectors DIMM_3 and DIMM_4
•
•
•
If you install mixed pairs of DDR2 400-MHz (PC2-3200), DDR2 533-MHz (PC2-4300) and
DDR2 667-MHz (PC2-5300) memory, the modules function at the slowest speed installed.
Be sure to install a single memory module in the DIMM_1 connector, the connector closest to
the processor, before you install modules in the other connectors.
While installing memory modules, ensure that you do not mix ECC and non-ECC memory.
72
Removing and Installing Parts
Channel A: matched pair of memory
modules in connectors DIMM_1
and DIMM_2 (white securing clips)
Channel B: matched pair of memory
modules in connectors DIMM_3
and DIMM_4 (black securing clips)
NOTE: Memory purchased from Dell is covered under your computer warranty.
NOTICE: If you remove your original memory modules from the computer during a memory upgrade,
keep them separate from any new modules that you may have, even if you purchased the new modules
from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your
computer may not start properly. You should install your original memory modules in pairs either in
connectors DIMM_1 and DIMM_2 or connectors DIMM_3 and DIMM_4.
Addressing Memory With 4-GB Configurations
Your computer supports a maximum of 4 GB of memory when you use four 1-GB DIMMs. Current
®
®
operating systems, such as Microsoft Windows XP, can only use a maximum of 4 GB of address
space; however, the amount of memory available to the operating system is less than 4 GB. Certain
components within the computer require address space in the 4-GB range. Any address space
reserved for these components cannot be used by computer memory.
Removing and Installing Parts
73
Installing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity
from your body before you touch any of your computer’s electronic components. You can do so by
touching an unpainted metal surface on the computer.
1
2
3
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
Lay the computer on its side so that the system board is on the bottom of the inside of the
computer.
4
Press out the securing clip at each end of the memory module connector.
memory connector closest
to processor
securing clips (2)
connector
74
Removing and Installing Parts
5
Align the notch on the bottom of the module with the crossbar in the connector.
notch
notches
memory module
cutouts (2)
memory module
cutouts (2)
crossbars
crossbar
notches
memory module
cutouts (2)
crossbars
NOTICE: To avoid damage to the memory module, press the module straight down into the connector
while you apply equal force to each end of the module.
6
Insert the module into the connector until the module snaps into position.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the
module.
7
Close the computer cover.
Removing and Installing Parts
75
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
8
9
Connect your computer and devices to electrical outlets, and turn them on.
Right-click the My Computer icon and click Properties
.
10 Click the General tab.
11 To verify that the memory is installed correctly, check the amount of memory (RAM) listed.
Removing Memory
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity
from your body before you touch any of your computer’s electronic components. You can do so by
touching an unpainted metal surface on the computer.
1
2
3
4
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
Press out the securing clip at each end of the memory module connector.
Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to remove it from
the connector.
Cards
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
NOTICE: To prevent static damage to components inside your computer, discharge static electricity
from your body before you touch any of your computer’s electronic components. You can do so by
touching an unpainted metal surface on the computer.
Your Dell™ computer provides the following slots for PCI and PCI Express cards:
•
•
•
•
Three PCI card slots
One PCI Express x1 card slot
One PCI Express x16 card slot
One PCI Express x4 card slot
76
Removing and Installing Parts
PCI Cards
If you are installing or replacing a card, follow the procedures in the next section. If you are
removing but not replacing a card, see ""Removing a PCI Card" on page 80".
If you are replacing a card, remove the current driver for the card from the operating system.
If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card" on page 82.
Installing a PCI Card
NOTE: Dell offers an optional customer kit for Audigy II and IEEE 1394 PCI add-in-cards that includes a
front-mounted IEEE 1394 connector.
1
2
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
release tabs (2)
card retention
door
alignment bar
alignment guide
filler bracket
Removing and Installing Parts
77
3
Push the two release tabs on the card retention door from the inside to pivot the door open.
Because the door is captive, it will remain in the open position.
release tab
card retention mechanism
card
retention
door
4
If your computer includes a card retention mechanism, to secure the x16 card in place from
the top:
a
Pivot the mechanism upward and gently press the release tab downward to release the
mechanism from the two tab slots holding it in place.
b
Set the retention mechanism aside in a secure location.
5
6
If you are installing a new card, remove the filler bracket to create a card-slot opening. Then
continue with step 7.
If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners,
and ease it out of its connector.
7
Prepare the card for installation.
See the documentation that came with the card for information on configuring the card,
making internal connections, or otherwise customizing it for your computer.
78
Removing and Installing Parts
CAUTION: Some network adapters automatically start the computer when they are connected to a
network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet
before installing any cards.
8
Place the card in the connector and press down firmly. Ensure that the card is fully seated in
the slot.
not fully seated card
bracket within
slot
fully seated card
alignment guide
alignment bar
bracket caught
outside of slot
9
Before you close the card retention door, ensure that:
•
•
The tops of all cards and filler brackets are flush with the alignment bar.
The notch in the top of the card or filler bracket fits around the alignment guide.
card retention
door
release tabs (2)
Removing and Installing Parts
79
10 Close the card retention door by snapping it into place to secure the card(s).
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent
the computer cover from closing properly or cause damage to the equipment.
11 Connect any cables that should be attached to the card.
See the documentation for the card for information about the card cable connections.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug the
cable into the computer.
12 If you replaced a card that was already installed in the computer and you removed the
retention mechanism, you may reinstall the retention mechanism.
13 Before replacing the card retention mechanism, ensure that:
•
•
The tops of all cards and filler brackets are flush with the alignment bar.
The notch in the top of the card or filler bracket fits around the alignment guide.
14 Snap the card retention mechanism into place, securing the x16 PCI card.
15 Replace the computer cover, reconnect the computer and devices to electrical outlets, and
then turn them on.
16 If you installed a sound card:
a
Enter system setup, select Integrated Audio Controller, and then change the setting
to Off
.
b
Connect external audio devices to the sound card connectors. Do not connect external
audio devices to the microphone, speaker/headphone, or line-in connectors on the back
panel.
17 If you installed an add-in network adapter and want to disable the integrated network
adapter:
a
b
Enter system setup, select Integrated NIC Controller, and then change the setting
to Off
.
Connect the network cable to the add-in network adapter connectors. Do not connect
18 Install any drivers required for the card as described in the card documentation.
Removing a PCI Card
1
2
3
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
If you are removing the card permanently, install a filler bracket in the empty card-slot
opening.
If you need a filler bracket, contact Dell (see page 126).
80
Removing and Installing Parts
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification
of the computer. The brackets also keep dust and dirt out of your computer.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug the
cable into the computer.
4
Replace the computer cover, reconnect the computer and devices to electrical outlets, and
then turn them on.
5
6
Remove the card driver from the operating system.
If you removed a sound card:
a
b
Enter system setup, select Integrated Audio Controller, and then change the setting
to On
.
Connect external audio devices to the audio connectors on the back panel of the
computer.
7
If you removed an add-in network connector:
a
b
Enter system setup, select Integrated NIC Controller, and then change the setting
to On
.
Connect the network cable to the integrated connector on the back panel of the
computer.
PCI Express Cards
Your computer supports:
•
•
•
One PCI Express x1 card
One PCI Express x16 card
One PCI Express x4 card
If you are installing or replacing a PCI Express card, follow the procedures in the next section. If
you are removing but not replacing a card, see "Removing a PCI Express Card" on page 86.
If you are replacing a card, remove the current driver for the card from the operating system.
If you are installing or replacing a PCI card, see "Installing a PCI Card" on page 77.
Removing and Installing Parts
81
Installing a PCI Express Card
1
Follow the procedures in "Before You Begin" on page 63.
release tabs (2)
card retention
door
*lever on chassis wall
alignment bar
alignment guide
filler bracket
*may not be present on all computers
2
3
If present on your computer, rotate the lever on the chassis wall upward.
Push the two release tabs on the card retention door toward each other and pivot the door
open. Because the door is captive, it will remain in the open position.
82
Removing and Installing Parts
release tab
card retention mechanism*
card
retention
door
*"piano" bracket
*may not be present on all computers
If your computer includes a card retention mechanism:
4
a
Pivot the mechanism upward and gently squeeze in on the sides to release the
Set the retention mechanism aside in a secure location.
b
NOTE: For full-length PCI-E cards, if a "piano" bracket is present on your computer you need to rotate it
upward by pressing the tabs on the side of the bracket toward each other.
5
6
If you are installing a new card, remove the filler bracket to create a card-slot opening. Then
continue with step 7.
If you are replacing a card that is already installed in the computer, remove the existing card.
If necessary, disconnect any cables connected to the card. If your card includes a retention
mechanism, remove the top of the retention mechanism by pressing the tab and pulling up
on the top.
NOTE: For full-length PCI-E cards, if a "piano" bracket is present on your computer you need to rotate it
upward by pressing the tabs on the side of the bracket toward each other.
Removing and Installing Parts
83
7
Pull the securing tab, grasp the card by its top corners, and then ease it out of its connector.
PCI Express x1
card
PCI Express
x16 card
securing tab
PCI Express x1
card slot
PCI Express x16
card slot
8
Prepare the card for installation.
See the documentation that came with the card for information on configuring the card,
making internal connections, or otherwise customizing it for your computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a
network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet
before installing any cards.
9
If you are installing the card into the x16 card connector, position the card so that the
securing slot is aligned with the securing tab.
NOTICE: Ensure that you release the securing tab to seat the card. If the card is not installed correctly,
you may damage the system board.
10 Place the card in the connector and press down firmly. Ensure that the card is fully seated in
the slot.
not fully seated card
bracket within slot
fully seated card
alignment guide
bracket caught
outside of slot
alignment bar
84
Removing and Installing Parts
11 Ensure that:
•
•
The tops of all cards and filler brackets are flush with the alignment bar.
The notch in the top of the card or filler bracket fits around the alignment guide.
12 If you removed a card retention mechanism, snap it into place, securing the x16 PCI-E card.
release tab card retention mechanism*
card
retention
door
*"piano" bracket
*may not be present on all computers
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent
the computer cover from closing properly or cause damage to the equipment.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug the
cable into the computer.
NOTE: or full-length PCI-E cards, if a "piano" bracket is present on your computer you need to rotate it
down into place.
13 Replace the computer cover, reconnect the computer and devices to electrical outlets, and
then turn them on.
14 If you installed a sound card:
a
Enter system setup, select Integrated Audio Controller, and then change the setting
to Off
.
b
Connect external audio devices to the sound card’s connectors. Do not connect external
audio devices to the microphone, speaker/headphone, or line-in connectors on the back
panel.
Removing and Installing Parts
85
15 If you installed an add-in network adapter and want to disable the integrated network
adapter:
a
b
Enter system setup select Integrated NIC Controller, and then change the setting
to Off
.
Connect the network cable to the add-in network adapter’s connectors. Do not connect
16 Install any drivers required for the card as described in the card documentation.
Removing a PCI Express Card
1
2
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
release tabs (2)
*lever on chassis wall
card retention
door
alignment bar
alignment guide
filler bracket
*may not be present on all computers
3
If present on your computer, rotate the lever on the chassis wall upward.
86
Removing and Installing Parts
4
Push the two release tabs on the card retention door toward each other and pivot the door
open. Because the door is captive, it will remain in the open position.
card retention
door
release tab
card retention mechanism
*"piano" bracket
*may not be present on all computers
5
If your computer includes a card retention mechanism, to remove the x16 card:
a
Pivot the mechanism upward and gently squeeze in on the sides to release the
mechanism from the two tab slots holding it in place.
b
Set the retention mechanism aside in a secure location.
NOTE: For full-length PCI-E cards, if a "piano" bracket is present on your computer you need to rotate it
upward by pressing the tabs on the side of the bracket toward each other.
PCI Express x1
card
PCI Express
x16 card
securing tab
PCI Express x1
card slot
PCI Express x16
card slot
Removing and Installing Parts
87
correctly, the system board may be damaged.
6
7
Release the securing tab on the card slot to unseat the card.
If you are removing the card permanently, install a filler bracket in the empty card-slot
opening.
If you need a filler bracket, contact Dell (see page 126).
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification
of the computer. The brackets also keep dust and dirt out of your computer.
8
9
Reseat the card retention mechanism in the tabs and pivot downward to snap it into place.
Close the card retention door to snap it into place, securing the card(s).
NOTE: For full-length PCI-E cards, if a "piano" bracket is present on your computer you need to rotate it
down into place.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug the
cable into the computer.
10 Replace the computer cover, reconnect the computer and devices to electrical outlets, and
then turn them on.
11 Remove the card driver from the operating system.
12 If you removed a sound card:
a
Enter system setup, select Integrated Audio Controller, and then change the setting
to On
.
b
Connect external audio devices to the audio connectors on the back panel of the
computer.
13 If you removed an add-in network connector:
a
Enter system setup, select Integrated NIC Controller, and then change the setting
to On
.
b
Connect the network cable to the integrated connector on the back panel of the computer.
NOTE: Install any drivers required for the card as described in the card documentation.
88
Removing and Installing Parts
Drive Panels
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet
before removing the cover.
Removing the Drive Panel
1
Follow the procedures in "Before You Begin" on page 63.
sliding plate lever
sliding plate
drive panel
2
Grasping the lever on the sliding plate, pull the sliding plate to the right and hold in place.
NOTE: The sliding plate secures and releases the drive panel and helps to secure the drives.
Removing and Installing Parts
89
3
4
Push from the inside and pivot the drive panel to the left to release the panel from its side
hinges.
Set the drive panel aside in a secure location.
Removing the Drive-Panel Insert
drive-panel
insert tab
drive panel
drive-panel insert
1
Turn the drive panel sideways and find the tip of the drive-panel insert tab that latches over a
tab on the right side of the drive panel.
2
3
4
Pull the inner tip of the drive-panel insert tab away from the drive panel.
Pivot the drive-panel insert out and away from the drive panel.
Set the drive-panel insert aside in a secure location.
Replacing the Drive-Panel Insert
drive panel
drive-panel
insert tab
center drive-
panel tab
drive-panel insert
90
Removing and Installing Parts
1
2
Slide the tab on the left side of the drive-panel insert under the center drive panel tab.
Rotate the drive-panel insert into place and snap the drive-panel insert tab over the
corresponding tab on the drive panel.
3
Ensure that the drive-panel insert is correctly seated in the drive panel.
Replacing the Drive Panel
1
Follow the procedures in "Before You Begin" on page 63.
sliding plate lever
sliding plate
drive panel
2
3
Align the drive panel tabs with the side-door hinges.
Rotate the drive panel toward the computer until the sliding plate lever clicks into place and
the drive panel snaps into place on the front panel.
Removing and Installing Parts
91
Drives
Your computer supports:
•
•
•
Two hard drives (Serial ATA)
Two FlexBay drives (can contain an optional floppy drive or optional Media Card Reader)
Two CD or DVD drives
General Installation Guidelines
Connect hard drives to the connector labeled "SATA" and connect CD/DVD drives to the
connector labeled “IDE".
Serial ATA hard drives should be connected to the connector labeled SATA on the system board.
IDE CD/DVD drives should be connected to the connector labeled IDE.
When connecting an IDE cable, ensure you align the colored stripe with the pin 1 connector.
When disconnecting an IDE cable, grasp the colored pull tab and pull until the connector
detaches.
When connecting and disconnecting a serial ATA cable, hold the cable by the connector at
each end.
Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet
before opening the cover.
92
Removing and Installing Parts
surface, such as a foam pad, that will sufficiently cushion it.
1
If you are replacing a hard drive that contains data you want to keep, back up your files before
you begin this procedure.
2
3
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
Removing a Hard Drive
1
Disconnect the power and hard drive cables from the drive.
power cable
hard drive cable
2
Press in on the tabs on each side of the drive and slide the drive up and out.
tabs (2)
hard drive
Removing and Installing Parts
93
Installing a Hard Drive
1
2
Unpack the replacement hard drive, and prepare it for installation.
Check the documentation for the drive to verify that the drive is configured for your
computer.
3
If your replacement hard drive does not have the hard drive bracket attached, remove the
bracket from the old hard drive by unsnapping it from the drive.
4
5
Snap the hard drive bracket onto the replacement hard drive.
Install the hard drive into the computer by sliding the drive into place until you feel it click
into place.
hard drive
hard drive bracket
6
Connect the power and hard drive cables to the hard drive.
power cable
hard drive cable
7
8
Check all connectors to be certain that they are properly cabled and firmly seated.
Close the computer cover.
94
Removing and Installing Parts
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug the
cable in to the computer.
9
Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the hard drive for instructions about installing any
software required for the operation of the hard drive.
Adding a Second Hard Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
before opening the cover.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a
surface, such as a foam pad, that will sufficiently cushion it.
1
2
3
Check the documentation for the drive to verify that it is configured for your computer.
Follow the procedures in "Before You Begin" on page 63.
Press in on the tabs on each side of the hard drive bracket in the empty drive bay and slide the
bracket up and out.
4
5
Snap the hard drive bracket onto the new hard drive.
NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the hard drive
bracket from the inside of the hard drive bay.
Slide the new hard drive into empty bay until you feel a click.
NOTE: If your replacement hard drive does not have the hard drive bracket attached, remove the bracket
from the old hard drive by unsnapping it from the drive. Snap the bracket onto the new hard drive.
hard drive
hard drive bracket
6
7
Gently slide the drive into place until you feel a click or feel the drive securely installed.
Connect the power and hard drive cables to the drive.
Removing and Installing Parts
95
8
9
Check all connectors to be certain that they are properly cabled and firmly seated.
Replace the computer cover (page 107).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
10 Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software
required for drive operation.
Floppy Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
before opening the cover.
NOTE: If you are adding a floppy drive, see ""Installing a Floppy Drive" on page 98."
Removing a Floppy Drive
1
2
3
4
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
Disconnect the power and floppy drive cables from the back of the floppy drive.
Disconnect the other end of the floppy drive cable from the system board.
96
Removing and Installing Parts
power cable
floppy drive cable
sliding plate
sliding plate lever
floppy drive
5
6
Pull the sliding plate to the right and hold in place.
Slide the floppy drive out of the floppy drive bay.
Removing and Installing Parts
97
Installing a Floppy Drive
1
If you are installing a new floppy drive, remove the shoulder screws from the inside of the
drive-panel insert and attach the screws to the new drive.
floppy drive
shoulder
screws (4)
2
Slide the floppy drive into the floppy drive bay until the sliding plate clicks into place and the
drive snaps into position.
3
4
5
Attach the power and floppy-drive cables to the floppy drive.
For more information on system board, see "System Board Components" on page 71.
Check all cable connections, and fold cables out of the way to provide airflow for the fan and
cooling vents.
6
7
Close the computer cover.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to
the computer.
Connect your computer and devices to their electrical outlets, and turn them on.
See the documentation that came with the floppy drive for instructions on installing any
software required for the operation of the drive.
8
9
Enter system setup (see page 114) and select the appropriate Diskette Drive option.
Verify that your computer works correctly by running the Dell Diagnostics (see page 56).
98
Removing and Installing Parts
Media Card Reader
For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on
page 20.
Removing a Media Card Reader
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity
touching an unpainted metal surface on the computer chassis.
1
2
Follow the procedures in "Before You Begin" on page 63.
Lay the computer on its side so that the system board is on the bottom of the inside of the
computer.
3
4
Remove the computer cover (see page 68).
Remove the drive panel (see page 89).
USB cable
*Media Card Reader
*
Not present on all computers.
Removing and Installing Parts
99
5
Disconnect the USB cable on the back of the Media Card Reader to the front panel USB
connector on the system board (see page 71) and route the cable through the clip on the
shroud.
sliding plate lever
sliding plate
*Media Card Reader
*
Not present on all computers.
6
While pushing on the back of the drive, remove the Media Card Reader by sliding and
holding the sliding plate.
7
8
Replace the drive panel (see page 91).
Replace the computer cover (see page 107).
100
Removing and Installing Parts
Installing a Media Card Reader
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity
from your body before you touch any of your computer’s electronic components. You can do so by
touching an unpainted metal surface on the computer chassis.
1
Follow the procedures in "Before You Begin" on page 63.
Media Card
Reader
screws (4)
2
Lay the computer on its side so that the system board is on the bottom of the inside of the
computer.
3
4
5
Remove the computer cover (see page 68).
Remove the drive panel (see page 89).
Remove the Media Card Reader from its packaging and ensure that all four screws are
included..
6
Gently slide the drive into place until you feel a click or feel the drive securely installed.
Ensure that the Media Card Reader is installed before the FlexBay cable is connected.
Removing and Installing Parts
101
7
Connect the FlexBay USB cable to the back of the Media Card Reader and to the Media Card
Reader connector on the system board (see page 71).
USB cable
*Media Card Reader
*
Not present on all computers.
8
9
Insert the Media Card Reader into the bay and slide the drive in to seat it in the computer.
Route the USB cable through the cable routing clip.
10 Replace the computer cover (see page 107).
CD/DVD Drive
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet
before opening the cover.
102
Removing and Installing Parts
Removing a CD/DVD Drive
1
2
3
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
Disconnect the power cable from the back of the drive and the CD/DVD drive cable from the
back of the drive and the system board.
power cable
CD/DVD drive cable
system board
Removing and Installing Parts
103
4
Slide the drive release mechanism to the right to release the shoulder screw and slide the drive
out to remove it from the drive bay.
Installing a CD/DVD Drive
1
If you are installing a new drive, unpack the drive and prepare it for installation.
Check the documentation that accompanied the drive to verify that the drive is configured
for your computer. If you are installing an IDE drive, configure the drive for the cable select
setting.
2
If you are installing a new drive, remove the three shoulder screws from the inside of the drive-
panel insert and attach the screws to the new drive.
CD/DVD drive
shoulder screws (3)
104
Removing and Installing Parts
3
4
Slide the drive into the drive bay until the drive clicks into position.
Connect the power cable to the drive and the CD/DVD cable to the drive and system board.
power cable
CD/DVD drive
system board
5
6
7
If you are installing a new CD/DVD drive rather than replacing a drive, remove the front
panel inserts.
Check all cable connections, and fold cables out of the way to provide airflow for the fan and
cooling vents.
Close the computer cover.
NOTICE: To connect a network cable, first plug the cable in to the network wall jack and then plug it in to
the computer.
8
Connect your computer and devices to their electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software
required for drive operation.
9
Enter system setup (see page 114) and select the appropriate Drive option.
10 Verify that your computer works correctly by running the Dell Diagnostics (see page 56).
Removing and Installing Parts
105
Battery
Replacing the Battery
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTICE: To prevent static damage to components inside your computer, discharge static electricity
from your body before you touch any of your computer’s electronic components. You can do so by
touching an unpainted metal surface on the computer.
A coin-cell battery maintains computer configuration, date, and time information. The battery can
last several years.
If you have to repeatedly reset time and date information after turning on the computer, replace
the battery.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the
manufacturer’s instructions.
To replace the battery:
1
Record all the screens in system setup (see page 113) so that you can restore the correct
settings in step 10.
2
3
4
Follow the procedures in "Before You Begin" on page 63.
Remove the computer cover (see page 68).
Locate the battery socket.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system
board with the object. Ensure that the object is inserted between the battery and the socket before you
attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or
by breaking circuit traces on the system board.
5
6
Remove the battery by carefully prying it out of its socket with your fingers or with a blunt,
nonconducting object such as a plastic screwdriver.
Insert the new battery into the socket with the side labeled "+" facing up, and snap the
battery into place.
106
Removing and Installing Parts
battery
battery socket
tab
7
Replace the computer cover.
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into
the computer.
8
9
Connect your computer and devices to electrical outlets, and turn them on.
Enter system setup and restore the settings you recorded in step 1.
10 Properly dispose of the old battery.
Replacing the Computer Cover
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
Ensure that all cables are connected, and fold cables out of the way.
Gently pull the power cables toward you so that they do not get caught underneath the drives.
2
3
Ensure that no tools or extra parts are left inside the computer.
Close the cover:
a
b
c
d
Pivot the cover down.
Press down on the right side of the cover until it closes.
Press down on the left side of the cover until it closes.
Ensure that both sides of the cover are locked. If not, repeat all of step 3.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
4
Connect your computer and devices to electrical outlets, and turn them on.
Removing and Installing Parts
107
108
Removing and Installing Parts
Appendix
Specifications
Processor
Processor type
Cache
®
®
Intel Pentium 4 Socket-T with Hyper-Threading technology
1 MB or 2 MB
Memory
Type
dual-channel 400-, 533-, and 667-MHz DDR2
Memory connectors
Memory capacities
Minimum memory
Maximum memory
BIOS address
four
256 MB, 512 MB, or 1 GB
512 MB
4 GB
F0000h
Computer Information
Chipset
Intel 945P
DMA channels
Interrupt levels
BIOS chip (NVRAM)
NIC
eight
24
4 Mb
Integrated network interface capable of 10/100 communication
800- or 1066-MHz data rate (depending on your processor)
System clock
Video
Type
PCI Express
Audio
Type
Internal 7.1 channel or PCI option cards
Appendix
109
Expansion Bus
Bus type
PCI 32 bit
PCI Express x1, x4, and x16
Bus speed
PCI: 33 MHz
PCI Express:100 MHz
Bus throughput
PCI Express:
x1 slot bidirectional speed - 500 MB/s
x4 slot bidirectional speed - 2 GB/s
x16 slot bidirectional speed - 8 GB/s
PCI
connectors
connector size
three
120 pins
connector data width (maximum) 32 bits
PCI Express
connector
one x1
36 pins
connector size
connector data width (maximum) 1 PCI Express lane
PCI Express
connector
one x4
98 pins
connector size
connector data width (maximum) 4 PCI Express lanes
PCI Express
connector
one x16
164 pins
connector size
connector data width (maximum) 16 PCI Express lanes
110
Appendix
Drives
Externally accessible:
two 3.5-inch drive bays (FlexBay)
two 5.25-inch drive bays
Available devices
serial ATA drives (2), floppy drive, USB memory devices, CD drive,
CD-RW drive, DVD drive, DVD-RW drive, Media Card Reader,
and DVD/CD-RW combo drive
Internally accessible:
two 3.5-inch hard-drive bays
Connectors
External connectors:
IEEE 1394
one front-panel 6-pin serial connector (with optional card)
15-pin VGA connector
Video
28-pin DVI connector
Network adapter
USB
RJ-45 connector
two front-panel and five back-panel USB 2.0-compliant connectors
Audio
five back-panel connectors for line-in, line-out, microphone,
surround, and center/Low Frequency Effects (LFE) channel; two
front-panel connectors for headphones/microphone
System board connectors:
Primary IDE drive
Serial ATA
40-pin connector on PCI local bus
four 7-pin connectors
FlexBay Drive
USB 10-pin header for optional floppy drive or optional Media
Card Reader (3.5-inch bay devices)
Fan
5-pin connector
PCI
three 120-pin connectors
36-pin connector
98-pin connector
164-pin connector
PCI Express x1
PCI Express x4
PCI Express x16
Appendix
111
Controls and Lights
Power control
Power light
push button
green light — Blinking green in sleep state; solid green for power-on
state.
amber light — Blinking amber indicates a problem with the power
supply inside the computer. If the system cannot boot and there is a
solid amber light, this indicates a problem with the system board
(see "Power Problems" on page 47).
Hard-drive access light
green
Link integrity light (on integrated
network adapter)
green light — A good connection exists between a 10-Mbps
network and the computer.
orange light — A good connection exists between a 100-Mbps
network and the computer.
off (no light) — The computer is not detecting a physical
connection to the network.
Activity light (on integrated network yellow light — Blinking indicates activity on the network.
adapter)
Diagnostic lights
four lights on the front panel (see "Diagnostic Lights" on page 53.)
AUXPWR on the system board
Standby power light
Power
DC power supply:
Wattage
375 W
Heat dissipation
1280 BTU/hr
Voltage (See the safety instructions 90 to 135 V and 180 to 265 V at 50/60 Hz
in the Product Information Guide
for important voltage setting
information.)
Backup battery
3-V CR2032 lithium coin cell
Physical
Height
Width
Depth
46.05 cm (18.13 inches)
18.75 cm (7.38 inches)
45.42 cm (17.88inches)
12.7 kg (28 lb)
Weight
112
Appendix
Environmental
Temperature:
Operating
10° to 35°C (50° to 95°F)
Storage
–40° to 65°C (–40° to 149°F)
20% to 80% (noncondensing)
Relative humidity
Maximum vibration:
Operating
0.25 G at 3 to 200 Hz at 0.5 octave/min
0.5 G at 3 to 200 Hz at 1 octave/min
Storage
Maximum shock:
Operating
bottom half-sine pulse with a change in velocity of 20 inches/sec
(50.8 cm/sec)
Storage
27-G faired square wave with a velocity change of 200 inches/sec
(508 cm/sec)
Altitude:
Operating
Storage
–15.2 to 3048 m (–50 to 10,000 ft)
–15.2 to 10,668 m (–50 to 35,000 ft)
System Setup
Overview
Use system setup as follows:
•
To change the system configuration information after you add, change, or remove any
hardware in your computer
•
•
To set or change a user-selectable option such as the user password
To read the current amount of memory or set the type of hard drive installed
Before you use system setup, it is recommended that you write down the system setup screen
information for future reference.
NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain
changes can make your computer work incorrectly.
Appendix
113
Entering System Setup
1
2
3
Turn on (or restart) your computer.
When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear.
Once this F2 prompt appears, press <F2> immediately.
NOTE: The F2 prompt indicates that the keyboard has initialized. This prompt can appear very quickly, so
you must watch for it to display, and then press <F2>. If you press <F2> before you are prompted, this
keystroke will be lost.
4
If you wait too long and the operating system logo appears, continue to wait until you see the
®
®
Microsoft Windows desktop. Then, shut down your computer (see page 63) and try again.
System Setup Screens
The system setup screen displays current or changeable configuration information for your
computer. Information on the screen is divided into three areas: the options list, active options
field, and key functions.
114
Appendix
Options List — This
Option Field — This field contains information about each
field appears on the left option. In this field you can view your current settings and
side of the system setup make changes to your settings.
window. The field is a
Use the right and left arrow keys to highlight an option. Press
scrollable list containing
<Enter> to make that selection active.
features that define the
configuration of your
computer, including
installed hardware,
power conservation, and
security features.
Scroll up and down the
list with the up- and
down-arrow keys. As an
option is highlighted, the
Option Field displays
Key Functions — This field appears below the Option Field
more information about
and lists keys and their functions within the active system
that option and the
setup field.
option’s current and
available settings. By
pressing <Enter> or the
left and right arrow keys,
you can toggle between a
primary topic (collapsed)
and subtopics
(expanded).
Appendix
115
System Setup Options
NOTE: Depending on your computer and installed devices, the items listed in this section may not
appear, or may not appear exactly as listed.
System
System Info
Lists system information such as the computer name, the BIOS version
number and date, system tags, and other system-specific information.
NOTE: The system name listed in the BIOS may not appear exactly as the
name that appears on the computer or in the computer’s documentation.
CPU Info
Identifies whether the computer’s processor supports Hyper-Threading and
lists the processor bus speed, processor ID, clock speed, and L2 cache.
Memory Info
Indicates amount of installed memory, memory speed, channel mode (dual
or single), and type of memory installed.
Date/Time
Displays current date and time settings.
Boot Sequence
The computer attempts to boot from the sequence of devices specified in
this list.
NOTE: If you insert a boot device and restart the computer, this option appears
in the system setup menu. To boot from a USB memory device, select the USB
device and move it so it becomes the first device in the list.
Drives
Diskette Drive
Identifies and defines the floppy drive attached to the FLOPPY connector
on the system board as Off, USB, Internal, or Read Only.
Drives 0 through 3 Identifies the drives attached to the SATA connectors on the system board,
and lists the capacity for hard drives.
SATA Operation
Identifies and defines the SATA controller settings for RAID. You can set
the SATA controller to RAID Autodetect/AHCI, RAID Autodetect/ATA, or
RAID On.
Onboard Devices
Integrated NIC
Controller
You can set the NIC to On (default), Off, or On w/ PXE. When the On
w/ PXE setting is active (available only for the future boot process), the
computer prompts you to press <Ctrl><Alt><b>. Pressing this key
combination causes a menu to display that allows you to select a method for
booting from a network server. If a boot routine is not available from the
network server, the computer attempts to boot from the next device in the
boot sequence list.
Integrated Audio
Controller
Enables or disables the onboard audio controller.
USB Controller
Set to On (default) so that USB devices will be detected and supported in
the operating system.
116
Appendix
USB for FlexBay
This field enables and disables the internal USB for FlexBay.
Off = Internal USB for FlexBay is disabled.
On = Internal USB for FlexBay is enabled.
No Boot = Internal USB for FlexBay is enabled but not bootable.
The factory default setting is No Boot.
NOTE: This USB option appears only if a FlexBay device is installed.
Video
Primary Video
This setting specifies which video controller is primary when two video
controllers are present on the computer.
Video Memory Size
Offering selectable options of 1MB and 8MB, this field configures the
system memory allocation reserved for the integrated video controller.
Performance
®
SpeedStep
If applicable, Intel SpeedStep appears in the Options List under
Performance.
HyperThreading
If your computer processor supports Hyper-Threading, this option appears
in the Options List.
Hard Drive
Acoustics
•
Bypass (default) — Your computer does not test or change the current
acoustics mode setting.
•
•
Quiet — The hard drive operates at its most quiet setting.
Suggested — The hard drive operates at the level suggested by the drive
manufacturer.
•
Performance — The hard drive operates at its maximum speed.
NOTE: Switching to performance mode will cause the drive heads to move
faster, causing the hard drive to be noisier. However, some drives may not see
an increase in data transfer rates.
NOTE: Changing the acoustics setting does not alter your hard drive image.
Security
This section displays available system security options.
Admin Password
This option provides restricted access to the computer's system setup
program in the same way that access to the system can be restricted with
the System Password option.
System Password
Password Status
Displays the current status of the system's password security feature and
allows a new system password to be assigned and verified.
This option locks the system password field with the setup password. When
the field is locked, you can no longer disable password security by pressing
<Ctrl><Enter> when the computer starts.
Appendix
117
Power Management
AC Recovery
Determines what happens when AC power is restored to the computer.
Auto Power On
Sets the computer to automatically turn on. Choices are every day or every
Monday through Friday.
The default setting is Off.
This feature does not work if you turn off your computer using a power strip
or surge protector.
Auto Power Time
Sets time to automatically turn on the computer.
Time is kept in the standard 12-hour format (hours:minutes). Change the
startup time by pressing the right- or left-arrow key to increase or decrease
the numbers, or type numbers in both the date and time fields.
This feature does not work if you turn off your computer using a power strip
or surge protector.
Low Power Mode
Remote Wake Up
When Low Power Mode is selected, remote wakeup events no longer power
up from Hibernate or Off.
This option allows the computer to power up when a NIC or Remote
Wakeup-capable modem receives a wake up signal.
On is the default setting. On w/ Boot to NIC allows the computer to
attempt to boot from a network prior to using the boot sequence.
NOTE: Normally, the system can be powered up remotely from suspend mode,
hibernate mode, or when powered off. When Low Power Mode (in the Power
Management menu) is enabled, the computer can only be powered up
remotely from Suspend.
Suspend Mode
Quick Resume
The options are S1, a suspend state where the computer is running in a low-
power mode, and S3, a standby state where the power is reduced or turned
off for most components, however, system memory remains active.
This feature enables/disables the Intel Viiv Quick Resume Technology.
The default setting is Off.
Maintenance
CMOS Defaults
Event Log
This setting restores the computer’s default settings.
Displays the system event log.
POST Behavior
Fastboot
When set to On (default), your computer starts more quickly because it
skips certain configurations and tests.
Numlock Key
This option involves the rightmost bank of keys on your keyboard. When set
to On (default), this option activates the numeric and mathematical
features shown at the top of each key. When set to Off, this option activates
the cursor-control functions labeled on the bottom of each key.
118
Appendix
POST Hotkeys
This option allows you to specify the function keys to display on the screen
when the computer starts.
Keyboard Errors
This option disables or enables keyboard error reporting when the computer
starts.
Boot Sequence
This feature allows you to change the boot sequence for devices.
NOTICE: If you modify any boot sequence settings, save the new settings to avoid losing the changes.
Option Settings
NOTE: The computer attempts to boot from all bootable devices but if no bootable device is found, the
computer generates an error message that states No boot device available. Press the <F1>
key to retry the boot, or press the <F2> key to enter the setup utility.
•
Diskette Drive — The computer attempts to boot from the floppy drive. If there is no floppy
in the drive or there is no floppy drive installed, the computer attempts to boot from the next
bootable device in the sequence.
NOTE: If there is a non-bootable floppy in the drive, the computer generates an error message.
Follow the on-screen instructions to retry the boot.
•
•
Hard Drive — The computer attempts to boot from the primary hard drive. If no operating
system is on the drive, the computer attempts to boot to the next bootable device.
CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or
if the CD has no operating system, the computer attempts to boot to the next bootable
device.
•
USB Flash Device — Insert the memory device into a USB port and restart the computer.
When F12 = Boot Menuappears in the upper-right corner of the screen, press <F12>. The
BIOS detects the device and adds the USB flash option to the boot menu.
NOTE: To boot to a USB device, the device must be bootable. To ensure that your device is
bootable, check the device documentation.
Changing Boot Sequence for the Current Boot
You can use this feature, for example, to restart your computer to a USB device such as a floppy
drive, memory key, or CD-RW drive.
NOTE: If you are booting to a USB floppy drive, you must first set the floppy drive to OFF in system setup
(see page 113).
1
2
If you are booting to a USB device, connect the USB device to a USB connector (see
page 111).
Turn on (or restart) your computer.
Appendix
119
3
When F2 = Setup, F12 = Boot Menu appears in the upper-right corner of the screen,
press <F12>.
If you wait too long and the operating system logo appears, continue to wait until you see the
Microsoft Windows desktop. Then shut down your computer (see page 63) and try again.
The Boot Device Menu appears, listing all available boot devices. Each device has a number
next to it.
4
At the bottom of the menu, enter the number of the device that is to be used for the current
boot only.
For example, if you are booting to a USB memory key, highlight USB Flash Device and press
<Enter>.
NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable,
check the device documentation.
Changing Boot Sequence for Future Boots
1
2
Enter system setup (see page 114).
Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access
the menu.
NOTE: Write down your current boot sequence in case you want to restore it.
Press the up- and down-arrow keys to move through the list of devices.
Press the spacebar to enable or disable a device (enabled devices have a checkmark).
Press plus (+) or minus (–) to move a selected device up or down the list.
3
4
5
120
Appendix
Clearing Forgotten Passwords
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
Follow the procedures in "Before You Begin" on page 63.
3
2
1
RTCRST
3
2
1
PSWD
2
Locate the 3-pin password jumper (PSWD) on the system board (see page 71), and attach the
jumper plug to pins 2 and 3 to clear the password.
NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.
Close the computer cover (see page 107).
3
4
5
Connect your computer and monitor to electrical outlets, and turn them on.
®
®
(see page 63).
6
7
Turn off the monitor and disconnect it from the electrical outlet.
Disconnect the computer power cable from the electrical outlet, and press the power button
to ground the system board.
8
9
Open the computer cover (see page 68).
Locate the 3-pin password jumper (PSWD) on the system board (see page 71) and attach the
jumper to pins 1 and 2 to reenable the password feature.
Appendix
121
10 Close the computer cover (see page 107).
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into
the computer.
11 Connect your computer and devices to electrical outlets, and turn them on.
Clearing CMOS Settings
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
1
2
Follow the procedures in "Before You Begin" on page 63.
Reset the current CMOS settings:
a
b
c
d
Locate the 3-pin CMOS jumper (RTCRST) on the system board (see page 71).
Remove the jumper plug from pins 2 and 3.
Place the jumper plug on pins 1 and 2 and wait approximately five seconds.
Replace the jumper plug on pins 2 and 3.
3
4
Close the computer cover (see page 107).
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into
the computer.
Connect your computer and devices to electrical outlets, and turn them on.
Cleaning Your Computer
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
Computer, Keyboard, and Monitor
CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean
your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may
contain flammable substances.
•
Use a vacuum cleaner with a brush attachment to gently remove dust from the slots and holes
on your computer and from between the keys on the keyboard.
NOTICE: Do not wipe the display screen with any soap or alcohol solution. Doing so may damage the
antiglare coating.
•
•
To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a
special screen-cleaning tissue or solution suitable for the monitor’s antistatic coating.
Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth
moistened with a solution of three parts water and one part dishwashing detergent.
Do not soak the cloth or let water drip inside your computer or keyboard.
122
Appendix
Mouse
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:
1
Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the
ball.
2
3
4
Wipe the ball with a clean, lint-free cloth.
Blow carefully into the ball cage to dislodge dust and lint.
If the rollers inside the ball cage are dirty, clean the rollers with a cotton swab moistened
lightly with isopropyl alcohol.
5
6
Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is
not left on the rollers.
Replace the ball and retainer ring, and turn the retainer ring clockwise until it clicks into
place.
Floppy Drive
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads,
which prevents the drive from operating.
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated
floppies to remove contaminants that accumulate during normal operation.
CDs and DVDs
NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions
that come with the compressed air. Never touch the lens in the drive.
If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try
cleaning the discs.
1
Hold the disc by its outer edge. You can also touch the inside edge of the center hole.
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
2
With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a
straight line from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also
purchase commercial products that clean discs and provide some protection from dust,
fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.
Dell Technical Support Policy (U.S. Only)
Technician-assisted technical support requires the cooperation and participation of the customer
in the troubleshooting process and provides for restoration of the operating system, software
programs, and hardware drivers to the original default configuration as shipped from Dell, as well as
Appendix
123
the verification of appropriate functionality of the computer and all Dell-installed hardware. In
addition to this technician-assisted technical support, online technical support is available at
support.dell.com. Additional technical support options may be available for purchase.
Dell provides limited technical support for the computer and any "Dell-installed" software and
1
peripherals . Support for third-party software and peripherals is provided by the original
manufacturer, including those purchased and/or installed through Dell Software and Peripherals,
2
Readyware, and Custom Factory Integration .
1
Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional
support service contract purchased with the computer.
2
All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the stan-
dard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to
cover all nonstandard, third-party hardware components integrated through CFI for the duration of the com-
puter’s service contract.
Definition of "Dell-Installed" Software and Peripherals
Dell-installed software includes the operating system and some of the software programs that are
®
installed on the computer during the manufacturing process (Microsoft Office, Norton Antivirus,
and so on).
Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC
Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones
for telephonic modems, docking stations/port replicators, networking products, and all associated
cabling are included.
Definition of "Third-Party" Software and Peripherals
Third-party software and peripherals include any peripheral, accessory, or software program sold by
Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-
party software and peripherals is provided by the original manufacturer of the product.
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications Commission (FCC) as
Class B digital devices. To determine which classification applies to your computer system,
examine all FCC registration labels on the bottom, side, or back panel of your computer, on card-
mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating,
your entire system is considered to be a Class A digital device. If all labels carry an FCC Class B
rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is
considered to be a Class B digital device.
Once you have determined your system’s FCC classification, read the appropriate FCC notice.
Note that FCC regulations provide that changes or modifications not expressly approved by Dell
could void your authority to operate this equipment.
124
Appendix
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the manufacturer’s instruction manual, may cause harmful interference with radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s
instruction manual, may cause interference with radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the
following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/television technician for help.
Appendix
125
FCC Identification Information
The following information is provided on the device or devices covered in this document in
compliance with FCC regulations:
•
Model number: DCTA
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
•
•
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, technical support specific to Dell Inspiron™ XPS computers is available at a
separate telephone number listed for participating countries. If you do not see a telephone number listed that is
specific for Inspiron XPS computers, you may contact Dell through the technical support number listed and
your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes
provided in the following table. If you need assistance in determining which codes to use, contact a
local or an international operator.
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Anguilla
General Support
General Support
toll-free: 800-335-0031
1-800-805-5924
Antigua and Barbuda
126
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
Website: www.dell.com.ar
E-mail: [email protected]
E-mail for desktop and portable computers:
City Code: 11
®
E-mail for servers and EMC storage products:
Customer Care
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-810-444-3355
Tech Support
Tech Support Services
Sales
Aruba
General Support
toll-free: 800-1578
Australia (Sydney)
E-mail (Australia): [email protected]
Country Code: 61
Home and Small Business
Government and Business
Preferred Accounts Division (PAD)
Customer Care
1-300-655-533
toll-free: 1-800-633-559
toll-free: 1-800-060-889
toll-free: 1-800-819-339
toll-free: 1-300-655-533
toll-free: 1-800-733-314
toll-free: 1-800-808-385
toll-free: 1-800-808-312
toll-free: 1-800-818-341
City Code: 2
Technical Support (portables and desktops)
Technical Support (servers and workstations)
Corporate Sales
Transaction Sales
Fax
Austria (Vienna)
Website: support.euro.dell.com
Country Code: 43
Home/Small Business Sales
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 14
0660 8779
City Code: 1
Home/Small Business Fax
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Home/Small Business Technical Support
Preferred Accounts/Corporate Technical Support
Switchboard
0820 240 530 00
toll-free: 1-866-278-6818
Bahamas
General Support
Appendix
127
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
Technical Support Fax
02 481 92 96
02 481 92 88
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
General Support
1-800-342-0671
toll-free: 800-10-0238
Bolivia
General Support
Brazil
Website: www.dell.com/br
Customer Support, Technical Support
Technical Support Fax
International Access Code: 00
Country Code: 55
City Code: 51
0800 90 3355
51 481 5470
Customer Care Fax
51 481 5480
Sales
0800 90 3390
British Virgin Islands
Brunei
General Support
toll-free: 1-866-278-6820
604 633 4966
Customer Technical Support (Penang, Malaysia)
Customer Service (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Country Code: 673
604 633 4949
604 633 4955
128
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus
International Access Code: 011 AutoTech (automated technical support)
Customer Care (Home Sales/Small Business)
toll-free: 1-800-247-9362
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
toll-free: 1-800-847-4096
toll-free: 1-800-387-5757
1-877-335-5767
Customer Care (med./large business, government)
Technical Support (Home Sales/Small Business)
Technical Support (med./large bus., government)
Technical Support (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
Sales (med./large bus., government)
Spare Parts Sales & Extended Service Sales
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
Cayman Islands
Chile (Santiago)
Country Code: 56
City Code: 2
General Support
1-800-805-7541
Sales, Customer Support, and Technical Support
toll-free: 1230-020-4823
Appendix
129
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
China (Xiamen)
Country Code: 86
City Code: 592
Technical Support website: support.dell.com.cn
Customer Care E-mail: [email protected]
Technical Support Fax
592 818 1350
Technical Support (Dell™ Dimension™ and
Inspiron)
toll-free: 800 858 2969
Technical Support (OptiPlex™, Latitude™, and
Dell Precision™)
toll-free: 800 858 0950
Technical Support (servers and storage)
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (projectors, PDAs, switches,
routers, and so on)
Technical Support (printers)
Customer Care
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
Customer Care Fax
Home and Small Business
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
Large Corporate Accounts North Government and
Education
Large Corporate Accounts East
toll-free: 800 858 2020
toll-free: 800 858 2669
Large Corporate Accounts East Government and
Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
General Support
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
980-9-15-3978
Colombia
Costa Rica
General Support
0800-012-0435
130
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
Customer Care
Fax
Tech Fax
Switchboard
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
Customer Care (Relational)
Home/Small Business Customer Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
General Support
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
Dominica
toll-free: 1-866-278-6821
1-800-148-0530
toll-free: 999-119
01-899-753-0777
Dominican Republic
Ecuador
General Support
General Support
El Salvador
General Support
Finland (Helsinki)
Website: support.euro.dell.com
International Access Code: 990 E-mail: support.euro.dell.com/fi/fi/emaildell/
Country Code: 358
Technical Support
Customer Care
Fax
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
City Code: 9
Switchboard
Appendix
131
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
Customer Care
City Codes: (1) (4)
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
Customer Care
Switchboard
Sales
Fax
Germany (Langen)
International Access Code: 00
Country Code: 49
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
06103 766-7222
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
City Code: 6103
132
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Greece
Website: support.euro.dell.com
International Access Code: 00
Country Code: 30
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
00800-44 14 95 18
00800-44 14 00 83
2108129810
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
2108129811
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
1-800-999-0136
Guatemala
Guyana
General Support
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
Country Code: 852
Technical Support (Dimension and Inspiron)
2969 3188
2969 3191
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp™, PowerEdge™,
PowerConnect™, and PowerVault™)
2969 3196
Customer Care
3416 0910
3416 0907
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
Technical Support
3416 0908
3416 0912
2969 3105
India
1600 33 8045
1600 33 8044
1600 33 8046
Sales (Large Corporate Accounts)
Sales (Home and Small Business)
Appendix
133
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
U.K. Sales (dial within U.K. only)
Fax/Sales Fax
0870 907 4000
01 204 0103
Switchboard
01 204 4444
Italy (Milan)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
International Access Code: 00
Country Code: 39
City Code: 02
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Customer Care
Fax
Switchboard
Corporate
Technical Support
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
Customer Care
Fax
Switchboard
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
134
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Japan (Kawasaki)
Website: support.jp.dell.com
International Access Code: 001 Technical Support (servers)
toll-free: 0120-198-498
81-44-556-4162
Country Code: 81
Technical Support outside of Japan (servers)
City Code: 44
Technical Support (Dimension and Inspiron)
toll-free: 0120-198-226
81-44-520-1435
Technical Support outside of Japan (Dimension and
Inspiron)
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free:0120-198-433
81-44-556-3894
Technical Support outside of Japan (Dell Precision,
OptiPlex, and Latitude)
Technical Support (PDAs, projectors, printers,
routers)
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside of Japan (PDAs,
projectors, printers, routers)
Faxbox Service
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
24-Hour Automated Order Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400
employees)
Large Corporate Accounts Sales (over 3500
employees)
044-556-3430
044-556-1469
Public Sales (government agencies, educational
institutions, and medical institutions)
Global Segment Japan
Individual User
044-556-3469
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
Technical Support
toll-free: 080-200-3800
toll-free: 080-200-3600
604 633 4949
International Access Code: 001 Sales
Country Code: 82
Customer Service (Penang, Malaysia)
City Code: 2
Fax
2194-6202
Switchboard
2194-6000
Technical Support (Electronics and Accessories)
toll-free: 080-200-3801
Appendix
135
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Latin America
Customer Technical Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
512 728-3883
Fax (Technical Support and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4397
512 728-4600
SalesFax (Austin, Texas, U.S.A.)
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
E-mail: [email protected]
International Access Code: 00
Country Code: 352
Technical Support (Brussels, Belgium)
Home/Small Business Sales (Brussels, Belgium)
Corporate Sales (Brussels, Belgium)
Customer Care (Brussels, Belgium)
Fax (Brussels, Belgium)
3420808075
toll-free: 080016884
02 481 91 00
02 481 91 19
02 481 92 99
Switchboard (Brussels, Belgium)
Technical Support
02 481 91 00
Macao
toll-free: 0800 105
34 160 910
Country Code: 853
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Website: support.ap.dell.com
29 693 115
Malaysia (Penang)
International Access Code: 00
Country Code: 60
Technical Support (Dell Precision, OptiPlex, and
Latitude)
toll-free: 1 800 88 0193
toll-free: 1 800 88 1306
toll-free: 1800 88 1386
Technical Support (Dimension, Inspiron, and
Electronics and Accessories)
City Code: 4
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia)
Transaction Sales
04 633 4949
toll-free: 1 800 888 202
toll-free: 1 800 888 213
Corporate Sales
136
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Mexico
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
50-81-8800
International Access Code: 00
Country Code: 52
Sales
or 01-800-888-3355
001-877-384-8979
or 001-877-269-3383
50-81-8800
Customer Service
Main
or 01-800-888-3355
toll-free: 1-866-278-6822
001-800-882-1519
Montserrat
General Support
Netherlands Antilles
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
General Support
Website: support.euro.dell.com
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
Technical Support Fax
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
City Code: 20
Home/Small Business Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
New Zealand
E-mail (New Zealand): [email protected]
E-mail (Australia): [email protected]
International Access Code: 00
Country Code: 64
Technical Support (for desktop and portable
computers)
toll-free: 0800 446 255
Technical Support (for servers and workstations)
toll-free: 0800 443 563
0800 446 255
Home and Small Business
Government and Business
0800 444 617
Sales
Fax
0800 441 567
0800 441 566
Appendix
137
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Nicaragua
General Support
001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
E-mail: support.euro.dell.com/no/no/emaildell/
Technical Support
671 16882
671 17575
Relational Customer Care
Home/Small Business Customer Care
Switchboard
23162298
671 16800
Fax Switchboard
671 16865
Panama
General Support
001-800-507-0962
0800-50-669
Peru
General Support
Poland (Warsaw)
Website: support.euro.dell.com
Country Code: 48
Customer Service Phone
Customer Care
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
City Code: 22
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Portugal
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
Customer Care
International Access Code: 00
Country Code: 351
707200149
800 300 413
Sales
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
1-800-805-7545
Puerto Rico
General Support
General Support
General Support
St. Kitts and Nevis
St. Lucia
toll-free: 1-877-441-4731
1-800-882-1521
St. Vincent and the Grenadines General Support
toll-free: 1-877-270-4609
138
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Singapore (Singapore)
Website: support.ap.dell.com
International Access Code: 005 Technical Support (Dimension, Inspiron, and
toll-free: 1800 394 7430
toll-free: 1800 394 7488
toll-free: 1800 394 7478
Electronics and Accessories)
Country Code: 65
Technical Support (OptiPlex, Latitude, and Dell
Precision)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia)
Transaction Sales
604 633 4949
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
Corporate Sales
Slovakia (Prague)
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
International Access Code: 00
Country Code: 421
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
Fax
Tech Fax
Switchboard (Sales)
Website: support.euro.dell.com
E-mail: [email protected]
Gold Queue
South Africa (Johannesburg)
International Access Code:
09/091
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Country Code: 27
City Code: 11
Technical Support
Customer Care
Sales
Fax
Switchboard
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service,
and Sales (Penang, Malaysia)
Appendix
139
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Spain (Madrid)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 34
City Code: 91
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Customer Care
Switchboard
Fax
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
Website: support.euro.dell.com
E-mail: support.euro.dell.com/se/sv/emaildell/
Technical Support
08 590 05 199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
City Code: 8
Relational Customer Care
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Technical Support Fax
Sales
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
Website: support.euro.dell.com
E-mail for French-speaking HSB and Corporate
Customers: support.euro.dell.com/ch/fr/emaildell/
City Code: 22
Technical Support (Home and Small Business)
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
0844 811 411
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
Switchboard
140
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
Taiwan
Website: support.ap.dell.com
Country Code: 886
Technical Support (OptiPlex, Latitude, Inspiron,
toll-free: 00801 86 1011
toll-free: 00801 60 1256
Dimension, and Electronics and Accessories)
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Transaction Sales
toll-free: 00801 65 1228
toll-free: 00801 651 227
Corporate Sales
Thailand
Website: support.ap.dell.com
International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell
toll-free: 1800 0060 07
toll-free: 1800 0600 09
Precision)
Country Code: 66
Technical Support (PowerApp, PowerEdge,
PowerConnect, and PowerVault)
Customer Service (Penang, Malaysia)
Corporate Sales
604 633 4949
toll-free: 1800 006 009
toll-free: 1800 006 006
1-800-805-8035
Transaction Sales
Trinidad/Tobago
General Support
General Support
Turks and Caicos Islands
toll-free: 1-866-540-3355
Appendix
141
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
U.K. (Bracknell)
Website: support.euro.dell.com
International Access Code: 00
Country Code: 44
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
City Code: 1344
E-mail: [email protected]
Technical Support (Corporate/Preferred
Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct and general)
Global Accounts Customer Care
Home and Small Business Customer Care
Corporate Customer Care
0870 908 0800
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
Preferred Accounts (500–5000 employees)
Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
01344 373 193
01344 373 199
01344 373 194
Home and Small Business Sales
Corporate/Public Sector Sales
Home and Small Business Fax
General Support
0870 907 4000
01344 860 456
0870 907 4006
Uruguay
toll-free: 000-413-598-2521
142
Appendix
Country (City)
International Access Code
Country Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
City Code
U.S.A. (Austin, Texas)
Automated Order-Status Service
toll-free: 1-800-433-9014
toll-free: 1-800-247-9362
International Access Code: 011 AutoTech (portable and desktop computers)
Country Code: 1
Consumer (Home and Home Office)
Technical Support
toll-free: 1-800-624-9896
toll-free: 1-800-624-9897
toll-free: 1-877-Dellnet
(1-877-335-5638)
Customer Service
DellNet™ Service and Support
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695-8133
Financial Services website:
www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
Financial Services (Dell Preferred Accounts [DPA])
Business
Customer Service and Technical Support
Employee Purchase Program (EPP) Customers
Printers and Projectors Technical Support
Public (government, education, and healthcare)
Customer Service and Technical Support
Employee Purchase Program (EPP) Customers
Dell Sales
toll-free: 1-800-822-8965
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
toll-free: 1-800-456-3355
toll-free: 1-800-234-1490
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
toll-free: 1-888-798-7561
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
toll-free: 1-800-727-8320
toll-free: 1-877-DELLTTY
(1-877-335-5889)
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or
Speech-Impaired
U.S. Virgin Islands
Venezuela
General Support
General Support
1-877-673-3355
8001-3605
Appendix
143
144
Appendix
CDs, 18
playing, 16
cover
A
clearing, 122
D
B
Dell
battery
crashes, 43-44
inside view, 70
BIOS, 113
Dell Premier Support
website, 9, 11
restore to previous state, 59-60
stops responding, 43
boot sequence
about, 119
connectors
changing, 119-120
option settings, 119
center/LFE, 67
headphone, 66
IEEE 1394, 66
line-in, 67
diagnostics
Dell, 56
booting
lights, 53, 66
line-out, 67
online, 11
microphone, 66-67
network adapter, 68
power, 67
Product Information Guide, 9
C
cards
drive panel, 66, 89
removing, 89
sound, 67
installing PCI Express, 82
PCI Express, 81
removing PCI, 80
removing PCI Express, 86
slots, 68
surround, 67
USB, 66, 68
removing, 90
copying CDs
general information, 18
how to, 18
CD/DVD drive
activity light, 65
eject button, 65
problems, 38
drivers
about, 57
identifying, 58
copying DVDs
general information, 18
helpful tips, 20
how to, 18
drives
CD-RW drive
problems, 39
problems, 38
RAID, 28
Index
145
DVD drive
headphone
lights
diagnostic, 53, 66
front of computer, 53
problems, 38
connector, 66
DVDs, 18
Help and Support Center, 12
hibernate mode, 25, 27
M
E
Media Card Reader
installing, 99, 101
problems, 42
e-mail
I
problems, 39
IEEE 1394
error messages
connector, 66
diagnostic lights, 53
troubleshooting, 41
using, 20
installing parts
before you begin, 63
memory
recommended tools, 63
turning off your computer, 63
problems, 45
messages
error, 41
F
Internet
Files and Settings Transfer
Wizard, 27
connection, about, 14
connection, options, 14
connection, setting up, 15
microphone
connector, 66-67
Finding Information, 9
Flex Bay drive
modem
problems, 39
K
monitor
blank, 50
H
keyboard
clone mode, 23
hard drive
connect DVI, 21-22
connect TV, 21, 23
connect two, 21-22
connect VGA, 21-22
display settings, 23
hard to read, 51
problems, 39
L
hardware
Dell Diagnostics, 56
drives, RAID configuration, 28
labels
Microsoft Windows, 10
Service Tag, 10, 66
Hardware Troubleshooter, 59
latch release
cover, 65
motherboard. See system
board
mouse
problems, 45
146
Index
problems, 47
power light conditions, 47
printer, 48
N
network
standby mode, 25
connector, 68
program crashes, 43
program stops responding, 43
programs and Windows
compatibility, 44
Network Setup Wizard, 24
problems, 46
setting up, 23
Power Options Properties, 25
printer
restore to previous state, 59-60
scanner, 48
cable, 13
connecting, 13
problems, 48
setting up, 13
USB, 14
screen is blank, 50
screen is hard to read, 51
software, 43-44
O
operating system
sound and speakers, 49
technical support policy, 123
troubleshooting tips, 37
volume adjusting, 49
battery, 37
blue screen, 44
CD drive, 38
P
Program Compatibility
Wizard, 44
password
CD-RW drive, 39
computer crashes, 43-44
computer stops responding, 43
diagnostic lights, 53
drives, 38
clearing, 121
jumper, 121
R
PCI cards
removing, 80
configuring, 28
DVD drive, 38
e-mail, 39
Windows XP, 60
error messages, 41
general, 43
playing CDs and DVDs, 16
hard drive, 39
Internet, 39
power
keyboard, 42
button, 66
Media Card Reader, 42
memory, 45
connector, 67
scanner
conserving, 24
hibernate mode, 25, 27
managing, 24
problems, 48
modem, 39
Service Tag, 10, 66
monitor is blank, 50
monitor is hard to read, 51
mouse, 45
options, 25
settings
options, advanced, 26
options, hibernate, 27
options, schemes, 26
system setup, 113
network, 46
Setup Diagram, 9
power, 47
Index
147
software
system setup
about, 113
V
problems, 43-44
vents, 66
entering, 114
options, 116
screens, 114
front panel, 66
sound
volume, 49
adjusting, 49
speaker
W
problems, 49
volume, 49
transferring information to a
new computer, 27
specifications
audio, 109
troubleshooting
computer information, 109
connectors, 111
controls and lights, 112
drives, 111
Dell Diagnostics, 56
diagnostic lights, 53
Hardware Troubleshooter, 59
Help and Support Center, 12
restore to previous state, 59-60
tips, 37
Hardware Troubleshooter, 59
Help and Support Center, 12
Hyper-Threading, 27
Network Setup Wizard, 24
Program Compatibility
environmental, 113
expansion bus, 110
memory, 109
physical, 112
TV
reinstalling, 60
power, 112
technical, 109
video, 109
System Restore, 59-60
wizards
U
Files and Settings Transfer
Wizard, 27
standby mode, 25
USB
Network Setup Wizard, 24
Program Compatibility
Wizard, 44
support
booting to devices, 119
connectors, 66, 68
policy, 123
system board, 71
System Restore, 59-60
148
Index
|
