Dell Computer Monitor P1911 User Manual

Dell™ P1911 Flat Panel Monitor User's Guide  
Notes, Notices, and Cautions  
NOTE: A NOTE indicates important information that helps you make better use of your monitor.  
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.  
WARNING: A WARNING indicates a potential for property damage, personal injury or death.  
Information in this document is subject to change without notice.  
© 2010 Dell Inc. All rights reserved.  
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.  
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in  
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,  
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the  
ENERGY STAR guidelines for energy efficiency.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any  
proprietary interest in trademarks and trade names other than its own.  
Model P1911b, P1911t.  
AUG 2010 Rev. A00  
 
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VGA Cable (attached to the monitor)  
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DVI Cable  
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USB up stream cable (enables the USB ports on the monitor)  
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Drivers and Documentation media  
Quick Setup Guide  
Safety Information  
Product Features  
The Dell Professional P1911 flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:  
48.26 cm (19 inches) viewable area display (Measured diagonally) .  
1440x900 resolution, plus full-screen support for lower resolutions.  
Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.  
Tilt, Swivel, Vertical Extension and rotate adjustment capabilities.  
Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.  
Plug and play capability if supported by your system.  
On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.  
Software and documentation media which includes an information file (INF), Image color Matching File (ICM), and product documentation.  
Energy Saver feature for Energy Star compliance.  
Security lock slot.  
Asset Management Capable.  
EPEAT Gold Rating.  
Halogen Reduced.  
Energy Gauge shows the energy level being consumed by the monitor in real time.  
PowerNap Software included (comes in the CD shipped with the monitor).  
DCR 50,000:1.  
Identifying Parts and Controls  
NOTE: Using Black bezel model for illustration  
Front View  
   
Front View  
Front panel controls  
Label Description  
1
2
3
4
5
Energy Modes (default, but configurable)  
Brightness & Contrast (default, but configurable)  
Menu  
Exit  
Power button (with power light indicator)  
Back View  
Back view  
Back View with monitor stand  
Use  
Label  
Description  
VESA mounting holes (100mm)  
To mount the monitor.  
1
(Behind attached base plate)  
Security lock slot  
2
3
4
5
6
To help secure your monitor.  
Dell Soundbar mounting brackets  
Stand Release Button  
To attach the optional Dell Soundbar.  
To press to release the stand.  
Cable management slot  
label compartment  
To organize cables by placing them through the slot.  
To pull out to view labels  
Note: The regulatory rating label and barcode serial number label is revealed when plate is pulled out from USB compartment.  
Label View  
Monitor front view with pull-out card extended to reveal barcode serial number marks.  
Monitor rear view with pull-out card extended to reveal regulatory marks.  
Monitor rear view with pull-out card inserted back to provide a clean back view.  
Label  
Description  
Barcode serial number label  
Regulatory label  
Use  
To contact Dell for technical support.  
Lists the regulatory approvals.  
1
2
NOTE: The regulatory rating label and barcode serial number label is revealed when plate is pulled out from USB compartment.  
Side View  
 
Left view  
Right view  
Label Description  
1
USB downstream ports  
Bottom View  
Bottom view  
Label Description  
1
2
3
4
5
6
AC power cord connector  
Dell Soundbar power connector  
DVI connector  
VGA connector  
USB upstream port  
USB downstream ports  
Monitor Specifications  
Flat Panel Specifications  
   
Screen type  
Panel type  
Active matrix - TFT LCD  
TN  
48.26 cm (19 inches viewable image  
size)  
Screen dimensions  
Preset display area:  
Horizontal  
408.24(H) X 255.15(V)  
408.24 mm (16.08 inches)  
255.15 mm (10.05 inches)  
0.2835 mm  
Vertical  
Pixel pitch  
160° (vertical) typical, 160°  
(horizontal) typical  
Viewing angle  
Luminance output  
Contrast ratio  
250 cd/m²(typical)  
1000:1 (typical)  
Dynamic contrast ratio  
Faceplate coating  
Backlight  
50,000:1 (max.)  
Antiglare with hard-coating 3H  
CCFL (2) edgelight system  
5 ms typical  
Response Time  
Color Gamut  
80%*  
*[P1911] color gamut (typical) is based on CIE1976 (80%) and CIE1931 (72%) test standards.  
Appendix  
Dell™ P1911 Flat Panel Monitor User's Guide  
WARNING: Safety Instructions  
WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,  
electrical hazards, and/or mechanical hazards.  
For information on safety instructions, see the Product Information Guide.  
FCC Notices (U.S. Only) and Other Regulatory Information  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.  
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or customer service issues:  
1. Visit support.dell.com.  
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.  
3. Click Contact Us on the left side of the page.  
4. Select the appropriate service or support link based on your need.  
5. Choose the method of contacting Dell that is convenient for you.  
       
Help on PowerNap Installation  
To install PowerNap succesfully, follow these steps:-  
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1. Check Operating System Requirements  
2. Install Entech API  
Windows XP, Windows Vista , Windows  
7
3. Install PowerNap Software  
Setting Up Your Monitor  
Dell™ P1911 Flat Panel Monitor  
If you have a Dell™ desktop or a Dell™ portable computer with internet access  
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.  
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440 X 900 again.  
NOTE: If you are unable to set the resolution to 1440 x 900, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.  
 
Setting Up Your Monitor  
Dell™ P1911 Flat Panel Monitor  
If you have non Dell™ desktop, portable computer, or graphic card  
In Windows XP:  
1. Right-click on the desktop and click Properties.  
2. Select the Settings tab.  
3. Select Advanced.  
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).  
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).  
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440 X 900 again.  
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In Windows Vista or Windows 7:  
1. Right-click on the desktop and click Personalization.  
2. Click Change Display Settings.  
3. Click Advanced Settings.  
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).  
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).  
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440 X 900 again.  
NOTE: If you are unable to set the resolution to 1440 x 900, please contact the manufacturer of your computer or consider purchasing a graphics adapter tha  
support the video resolution of 1440 x 900.  
 
Operating the Monitor  
Dell™ P1911 Flat Panel Monitor User's Guide  
PowerNap Software  
Setting the Maximum Resolution  
Using the Dell Soundbar (Optional)  
Using the Tilt, Swivel, and Vertical Extension  
Rotating the monitor  
Adjusting the Rotation Display Settings of Your System  
Using the Front Panel Controls  
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,  
an OSD shows the numeric values of the characteristics as they change.  
The following table describes the front panel buttons:  
Front panel Button  
Description  
1
2
Use this button to directly access the "Energy modes" menu.  
Shortcut  
key/ Energy  
modes  
Use this button to directly access the "Brightness/Contrast" menu.  
Shortcut key /  
Brightness/Contrast  
3
4
Use the MENU button to launch the on-screen display (OSD) and select the OSD Menu. See  
Menu  
Exit  
Use this button to go back to the main menu or exit the OSD main menu.  
   
5
Use the Power button to turn the monitor on and off.  
The Blue LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power  
save mode.  
Power  
(with power light  
indicator)  
Using the On-Screen Display (OSD) Menu  
Accessing the Menu System  
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The  
changes are also saved if you change the settings and then wait for the OSD menu to disappear.  
1. Press the MENU button to launch the OSD menu and display the main menu.  
Main Menu for Analog (VGA) Input  
or  
Main Menu for Digital (DVI-D) Input  
NOTE: AUTO ADJUST is only available when you use the analog (VGA) connector.  
2. Press the  
and  
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the  
following table for a complete list of all the options available for the monitor.  
Press the  
or  
button once to activate the highlighted option.  
buttons to select the desired parameter.  
3.  
4. Press the  
and  
5. Press  
to enter the slide bar and then use the  
or  
button, according to the indicators on the menu, to make your changes.  
6. Press the  
button once to return to the main menu to select another option or press the  
button two or three times to exit from the OSD menu.  
Icon  
Menu and  
Description  
   
Submenus  
Energy Gauge  
This meter shows the energy level being consumed by the monitor in real time. When the meter is green, it indicates the monit  
consuming low energy level. When the energy consumed increases, the meter will change to yellow and subsequently red.  
Brightness/Contrast Use this menu to activate Brightness/Contrast adjustment.  
Brightness  
Brightness adjusts the luminance of the backlight.  
Press the  
button to increase brightness and Press the  
button to decrease brightness (min 0 ~ max 100).  
NOTE: Brightness control will be greyed out during "Screen dim" in PowerNap option when screen saver is activated.  
Contrast  
Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.  
Press the  
button to increase contrast and Press the  
button to decrease contrast (min 0 ~ max 100).  
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.  
AUTO ADJUST  
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings fo  
with your particular setup.  
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tu  
your monitor by using the Pixel Clock and Phase controls under Displays Settings.  
The following dialog appears on a black screen as the monitor automatically adjusts to the current input:  
NOTE: In most cases, Auto Adjust produces the best image for your configuration.  
NOTE: AUTO ADJUST option is only available when you are using the analog (VGA) connector.  
Use the INPUT SOURCE menu to select between different video signals that may be connected to your monitor.  
INPUT SOURCE  
Auto Select  
VGA  
Select Auto Select to scan for available input signals.  
Select VGA input when you are using the analog (VGA) connector. Press  
Select DVI-D input when you are using the Digital (DVI) connector. Press  
to select the VGA input source.  
to select the DVI input source.  
DVI-D  
Color Settings  
Use the Color Settings to adjust the color setting mode and color temperature.  
There are different color setting sub-menus for VGA/DVI-D and Video input.  
Input Color Format  
Mode Selection  
Preset Mode  
Allows you to set the video input mode to.  
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RGB: Select this option if your monitor is connected to a computer or DVD player using the VGA and DVI cable or the HDM  
DVI adapter.  
YPbPr: Select this option if your DVD player supports only YPbPr output.  
Allows you to set the display mode to:  
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Graphics: Select this mode if your monitor is connected to your computer.  
Video: Select this mode if your monitor is connected to a DVD player.  
NOTE:Depending upon the Display Mode you select the Preset Modes available for your monitor changes.  
When you select Graphics, you can choose Standard, Multimedia, Game, Warm, Cool, or Custom (RGB):  
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Standard: Loads the monitor's default color settings. This is the default preset mode.  
Multimedia: Loads color settings ideal for multimedia applications.  
Game: Loads color settings ideal for most gaming applications.  
Warm: Increase the color temperature. The screen appears warmer with a red/yellow tint.  
Cool: Decreases the color temperature. The screen appears cooler with a blue tint.  
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Custom (R, G, B): Allows you to manually adjust the color settings. Press the  
and  
buttons to adjust the Red, G  
and Blue values and create your own preset color mode.  
 
When you select Video, you can choose Movie, Game, Sports, or Nature:  
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Movie: Loads color settings ideal for movies. This is the default preset mode.  
Game: Loads color settings ideal for game.  
Sports: Loads color settings ideal for sports.  
Nature: Loads color settings ideal for nature.  
Hue  
This feature can shift color of video image to green or purple. This is used to adjust the desired flesh tone color. Use  
adjust the hue from '0' to '100' .  
or  
Press  
Press  
to increase the green shade of the video image  
to increase the purple shade of the video image  
NOTE: Hue adjustment is available only for video input.  
Saturation  
This feature can adjust the color saturation of the video image. Use  
or  
to adjust the saturation from '0' to '100'.  
Press  
Press  
to increase the monochrome appearance of the video image  
to increase the colorful appearance of the video image  
NOTE: Saturation adjustment is available only for video input.  
Reset Color Setting  
s
Resets your monitor's color settings to the factory defaults.  
Use the Display Settings to adjust image.  
DISPLAY  
SETTINGS  
Display Setting submenu for VGA input  
Display Setting submenu for DVI-D input  
Wide Mode  
Adjust the image ratio as 4:3 or full screen.  
Horizontal Position  
Use the  
NOTE: When using a DVI source, the Horizontal Position setting is not available.  
Use the and buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).  
NOTE: When using a DVI source, the Vertical Position setting is not available.  
and  
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).  
Vertical Position  
Sharpness  
Pixel Clock  
This feature can make the image look sharper or softer. Use  
or  
to adjust the sharpness from '0' to '100'.  
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference.  
Use the  
and  
buttons to adjust for best image quality.  
Phase  
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Pha  
(fine), again.  
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.  
Dynamic  
Contrast  
The Dynamic Contrast adjustment helps the user to get a higher contrast if you choose Game preset, Movie Preset, Sports Pre  
and Nature Preset.  
Use the  
Use the  
button to enable the Dynamic Contrast adjustment.  
button to disable the Dynamic Contrast adjustment.  
NOTE: Dynamic Contrast is not available (greyed out) in Energy Smart modes.  
Reset Display Setti Select this option to restore default display settings.  
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OTHER SETTINGS  
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains  
screen, and so on.  
Language  
Language option to set the OSD display to one of eight languages (English, Espanol, Francais, Deutsch, Brazilian Portuguese,  
Russian, Simplified Chinese or Japanese).  
Menu Transparency This function is used to change the OSD background from opaque to transparent.  
Menu Timer OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.  
Use the  
and  
buttons to adjust the slider in 1 second increments, from 5 to 60 seconds.  
Setting Up Your Monitor  
Dell™ P1911 Flat Panel Monitor  
Setting the display resolution to 1440 X 900 (maximum)  
For maximum display performance while using the Microsoft Windows operating systems, set the display resolution to 1440 X 900 pixels by performing the  
following steps:  
In Windows XP:  
1. Right-click on the desktop and click Properties.  
2. Select the Settings tab.  
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1440 X 900.  
4. Click OK.  
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In Windows Vista or Windows 7:  
1. Right-click on the desktop and click Personalization.  
2. Click Change Display Settings.  
3. Move the slider-bar to the right by pressing and holding the left-mouse button and adjust the screen resolution to 1440 X 900.  
4. Click OK.  
If you do not see 1440 X 900 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the computer  
system you are using, and follow the provided directions:  
 
Dell™ P1911 Flat Panel Monitor  
Information in this document is subject to change without notice.  
© 2010 Dell Inc. All rights reserved  
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.  
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in  
the United States and/or other countries, Intel is a registered trademark of Intel Corporation in the U.S. and other countries; and ATI is a trademark of Advanced Micro Devices,  
Inc. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the  
ENERGY STAR guidelines for energy efficiency.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any  
proprietary interest in trademarks and trade names other than its own.  
Model P1911b, P1911t.  
AUG 2010 Rev. A00  
 
Setting Up the Monitor  
Dell™ P1911 Flat Panel Monitor User's Guide  
Attaching the Stand  
NOTE: The stand is detached when the monitor is shipped from the factory.  
NOTE: This is applicable for a monitor with a stand. When the OptiPlex™ USFF 780/ OptiPlex™ SFF 980 AIO stand is bought, please refer to the respective  
guide for set up instructions.  
To attach the monitor stand:  
1. Place the stand on a flat surface  
2. Fit the groove on the back of the monitor to the two tabs on the upper part of the stand.  
3. Lower the monitor so that the monitor mounting area snaps ontoorlocks on to the stand.  
Connecting Your Monitor  
WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions.  
To connect your monitor to the computer:  
1. Turn off your computer and disconnect the power cable.  
2. Connect either the white (digital DVI-D) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your  
computer. Do not use both cables on the same computer. Use both the cables only when they are connected to two different computers with  
appropriate video systems.  
Connecting the white DVI cable  
     
Connecting the blue VGA cable  
NOTE: The Graphics are used for the purpose of illustration only. Appearance of the computer may vary.  
Connecting the USB cable  
After you have completed connecting the DVI/VGA cable, follow the procedure below to connect the USB cable to the computer and complete your monitor  
setup:  
1. Connect the upstream USB cable (cable supplied) to the monitor upstream port and then to the appropriate USB port on your computer (see bottom  
view for details).  
2. Connect USB peripherals to the downstream USB ports (side or bottom) on the monitor. (See side or bottom view for details.)  
3. Plug the power cables for your computer and monitor into a nearby outlet.  
4. Turn on the monitor and the computer.  
If your monitor displays an image, installation is complete. If it does not display an image, see Solving Problems.  
5. Use the cable holder on the monitor stand to organize the cables.  
Organizing Your Cables  
 
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot  
to organize all cables as shown above.  
Attaching the Dell Soundbar  
CAUTION: Do not use with any device other than Dell Soundbar.  
NOTE: Soundbar Power Connector +12V DC output is for optional Dell Soundbar only.  
1. Working from the rear of the monitor, attach the Soundbar aligning the two slots with the two tabs along the bottom rear of the monitor.  
2. Slide the Soundbar to the left until it snaps into place.  
3. Connect the soundbar to the Audio Power DC-out socket (see bottom view for details).  
4. Insert the lime-green mini stereo plug from the rear of the Soundbar into the computer's audio output jack.  
Removing the Stand  
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.  
NOTE: This is applicable for a monitor with a stand. When the OptiPlex™ USFF 780/ OptiPlex™ SFF 980 AIO stand is bought, please refer to the  
respective AIO stand setup guide for set up instructions.  
   
To remove the stand:  
1. Rotate the stand to allow access to the stand release button.  
2. Press and hold the Stand release button.  
3. Lift the stand up and away from the monitor.  
Wall Mounting (Optional)  
(Screw dimension: M4 x 10 mm).  
Refer to the instructions that come with the VESA-compatible base mounting kit.  
1. Place the monitor panel on a soft cloth or cushion on stable flat table.  
2. Remove the stand  
3. Use a screwdriver to remove the four screws securing the plastic cover.  
4. Attach the mounting bracket from the wall mounting kit to the LCD.  
5. Mount the LCD on the wall by following the instructions that came with the base mounting kit.  
NOTE: For use only with UL Listed Wall Mount Bracket with minimum weight/load bearing capacity of 3.10 kg.  
 
Troubleshooting  
Dell™ P1911 Flat Panel Monitor User's Guide  
Troubleshooting Your Monitor  
Self-Test Feature Check  
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly  
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:  
1. Turn off both your computer and the monitor.  
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue  
connector) cables from the back of computer.  
3. Turn on the monitor.  
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.  
While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll  
through the screen.  
or  
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode  
after 15 minutes if left at this state.  
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.  
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning  
properly.  
Built-in Diagnostics  
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or  
with your computer and video card.  
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.  
     
To run the built-in diagnostics:  
1. Ensure that the screen is clean (no dust particles on the surface of the screen).  
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.  
3. Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.  
4. Carefully inspect the screen for abnormalities.  
5. Press the Button 4 on the front panel again. The color of the screen changes to red.  
6. Inspect the display for any abnormalities.  
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, white screens.  
The test is complete when the white screen appears. To exit, press the Button 4 again.  
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.  
Common Problems  
The following table contains general information about common monitor problems you might encounter and the possible solutions.  
Common  
Symptoms  
What You  
Experience  
Possible Solutions  
No Video/Power No picture  
LED off  
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Ensure that the video cable connecting the monitor and the computer is properly connected and secure.  
Verify that the power outlet is functioning properly using any other electrical equipment.  
Ensure that the power button is depressed fully.  
Ensure that the correct input source is selected via the Input Source Select button.  
No Video/Power No picture  
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Increase brightness & contrast controls via OSD.  
Perform monitor self-test feature check.  
Check for bent or broken pins in the video cable connector.  
Run the built-in diagnostics.  
LED on  
or no  
brightness  
Ensure that the correct input source is selected via the Input Source Select button.  
Poor Focus  
Picture is  
fuzzy,  
blurry, or  
ghosting  
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Perform Auto Adjust via OSD.  
Adjust the Phase and Pixel Clock controls via OSD.  
Eliminate video extension cables.  
Reset the monitor to Factory Settings.  
Change the video resolution to the correct aspect ratio (16:10).  
Shaky/Jittery  
Video  
Wavy  
picture or  
fine  
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Perform Auto Adjust via OSD.  
Adjust the Phase and Pixel Clock controls via OSD.  
Reset the monitor to Factory Settings.  
Check environmental factors.  
movement  
Relocate the monitor and test in another room.  
Missing Pixels  
LCD screen  
has spots  
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Cycle power on-off.  
Pixel that is permanently off is a natural defect that can occur in LCD technology.  
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com.  
Stuck-on Pixels  
LCD screen  
has bright  
spots  
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Cycle power on-off.  
Pixel that is permanently off is a natural defect that can occur in LCD technology.  
For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: support.dell.com.  
Brightness  
Problems  
Picture too  
dim or too  
bright  
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Reset the monitor to Factory Settings.  
Auto Adjust via OSD.  
Adjust brightness & contrast controls via OSD.  
Geometric  
Distortion  
Screen not  
centered  
correctly  
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Reset the monitor to Factory Settings.  
Auto Adjust via OSD.  
Adjust Horizontal Position& Vertical Position controls via OSD.  
NOTE: When using DVI-D input, the positioning adjustments are not available.  
Horizontal/VerticalScreen has  
Lines one or more  
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Reset the monitor to Factory Settings.  
Perform Auto Adjust via OSD.  
 
lines  
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Adjust Phase and Pixel Clock controls via OSD.  
Perform monitor self-test feature check and determine if these lines are also in self-test mode.  
Check for bent or broken pins in the video cable connector.  
Run the built-in diagnostics.  
NOTE: When using DVI-D input, the Pixel Clock and Phase adjustments are not available.  
Synchronization Screen is  
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Reset the monitor to Factory Settings.  
Perform Auto Adjust via OSD.  
Adjust Phase and Pixel Clock controls via OSD.  
Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.  
Check for bent or broken pins in the video cable connector.  
Restart the computer in the safe mode.  
Problems  
scrambled  
or appears  
torn  
Safety Related  
Issues  
Visible signs  
of smoke or  
sparks  
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Do not perform any troubleshooting steps.  
Contact Dell immediately.  
Intermittent  
Problems  
Monitor  
malfunctions  
on & off  
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Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.  
Reset the monitor to Factory Settings.  
Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.  
Missing Color  
Wrong Color  
Picture  
missing  
color  
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Perform monitor self-test feature check.  
Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.  
Check for bent or broken pins in the video cable connector.  
Picture color  
not good  
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application.  
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color  
Management is turned off.  
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.  
Run the built-in diagnostics.  
Image retention Faint  
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Alternatively, use a dynamically changing screensaver.  
from a static  
shadow  
image left on the from the  
monitor for a long static image  
period of time  
displayed  
appears on  
the screen  
Product Specific Problems  
Specific Symptoms  
What You Experience  
Possible Solutions  
Screen image is too small  
Image is centered on screen,  
but does not fill entire viewing  
area  
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Check the Scaling Ratio setting in Image Setting OSD  
Reset the monitor to Factory Settings.  
Cannot adjust the monitor withOSD does not appear on the  
the buttons on the front panel screen  
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.  
No Input Signal when user  
controls are pressed  
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Check the signal source. Ensure the Computer is not in the power saving mode by  
moving the mouse or pressing any key on the keyboard.  
Check to make sure Video Source to S-Video, Composite or Component is powered and  
playing video media.  
Check whether the signal cable is plugged in properly. Re-plug the signal cable if  
necessary.  
No picture, the LED light is  
green. When you press "+", "-"  
or "Menu" key, the message  
"No S-Video input signal", or  
"No Composite input signal", or  
"No Component input signal"  
appears  
Reset the computer or video player.  
The picture does not fill the  
entire screen.  
The picture cannot fill the  
height or width of the screen  
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full  
screen.  
Run the built-in diagnostics.  
NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.  
Universal Serial Bus (USB) Specific Problems  
Specific Symptoms  
USB interface is not working  
What You Experience  
USB peripherals are not  
working  
Possible Solutions  
Check that your monitor is turned ON.  
Reconnect the upstream cable to your computer.  
Reconnect the USB peripherals (downstream connector).  
Switch off and then turn on the monitor again.  
Reboot the computer.  
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Some USB devices like external portable HDD require higher electric current; connect the  
device directly to the computer system.  
High Speed USB 2.0 interface isHigh Speed USB 2.0  
slow. peripherals working slowly or  
not working at all  
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Check that your computer is USB 2.0-capable.  
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port  
is used.  
Reconnect the upstream cable to your computer.  
Reconnect the USB peripherals (downstream connector).  
Reboot the computer.  
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Dell™ Soundbar Problems  
Common Symptoms  
What You Experience  
Possible Solutions  
       
No Sound  
No Sound  
No power to Soundbar - the  
power indicator is off  
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if  
the power indicator (Blue LED) on the front of the Soundbar is illuminated.  
Confirm that the power cable from the Soundbar is plugged into the adapter.  
Soundbar has power - power  
indicator is on  
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Plug the audio line-in cable into the computer's audio out jack.  
Set all Windows volume controls to their maximum  
Play some audio content on the computer (i.e. audio CD, or MP3).  
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.  
Clean and reseat the audio line-in plug.  
Test the Soundbar using another audio source (i.e. portable CD player).  
Distorted Sound  
Computer's sound card is used  
as the audio source  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.  
Set all Windows volume controls to their midpoints.  
Decrease the volume of the audio application.  
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume  
setting.  
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Clean and reseat the audio line-in plug.  
Troubleshoot the computer's sound card.  
Test the Soundbar using another audio source (i.e. portable CD player).  
Distorted Sound  
Other audio source is used  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the audio  
source.  
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Decrease the volume of the audio source.  
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume  
setting.  
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Clean and reseat the audio line-in plug.  
Unbalanced Sound Output  
Sound from only one side of  
Soundbar  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the sound card  
or audio source.  
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Set all Windows audio balance controls (L-R) to their midpoints.  
Clean and reseat the audio line-in plug.  
Troubleshoot the computer's sound card.  
Test the Soundbar using another audio source (i.e. portable CD player).  
Low Volume  
Volume is too low  
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Clear any obstructions between the Soundbar and the user.  
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume  
setting.  
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Set all Windows volume controls to their maximum.  
Increase the volume of the audio application.  
Test the Soundbar using another audio source (i.e. portable CD player).  

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