Dell™ E198WFP Flat Panel Monitor User's Guide
About Your Monitor
Solving Problems
Appendix
Using Your Adjustable Monitor Stand
Setting Up Your Monitor
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2007-2008 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and
Dell OpenManage are trademarks of Dell Inc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a
trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for
energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model E198WFP
January 2008
Rev. A03
1
VESA mounting holes (100mm) (Behind
attached base plate)
Use to mount the monitor.
2
3
4
5
6
7
Barcode serial number label
Security lock slot
Refer to this label if you need to contact Dell for technical support.
Use a security lock with the slot to help secure your monitor.
Press to release the stand.
Stand removal button
Regulatory rating label
Dell Soundbar mounting brackets
Cable management hole
List the regulatory approvals.
Attach the optional Dell Soundbar.
Help organize cables by placing them in the hole.
Bottom View
1
2
3
4
Power connector
Stand anti-theft feature
DVI connector
Insert the power cable.
Mount a 3*8 screw to make the stand undetachable.
Connect your computer DVI cable.
VGA connector
Connect your computer VGA cable.
Side View
Left side
Right side
Monitor Specifications
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use. This is referred
to as Power Save Mode. The monitor automatically resumes functioning when the system detects input from the keyboard, mouse or other input devices.The following table
shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync Vertical Sync Video
Power Indicator Power Consumption
Normal operation Active
Active
Inactive
-
Active
Blanked Ambers
Off
Green
38 W (typical)
Less than 2 W
Less than 1 W
Active-off mode
Switch off
Inactive
-
-
NOTE: The OSD only functions in the normal operation mode. One of the following messages appears when the Menu or Plus buttons are pressed when in Active-off
mode.
1 : Auto Detect (Analog Input)
1 : Auto Detect (Digital Input)
In Power Save Mode
In Power Save Mode
Press computer power button
or any key on keyboard or move mouse
Press computer power button
or any key on keyboard or move mouse
or
2: Analog Input
In Power Save Mode
3: Digital Input
In Power Save Mode
Press computer power button
or
Press computer power button
or any key on keyboard or move mouse
or any key on keyboard or move mouse
This monitor is ENERGY STAR®-compliant as well as TCO '99/'03 power management compatible.
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin Assignments
15-pin D-Sub connector
Pin Number Monitor Side of the 15-pin Side Signal Cable
1
Video-Red
Video-Green
Video-Blue
GND
2
3
4
5
Self-test
GND-R
6
7
GND-G
8
GND-B
9
DDC +5V
GND-sync
GND
10
11
12
13
14
15
DDC data
H-sync
V-sync
DDC clock
24-pin Digital-only DVI Connector
Note: Pin 1 is at the top right.
Pin Signal Assignment
Pin Signal Assignment
T.M.D.S. Data 1-
10 T.M.D.S. Data 1+
Pin Signal Assignment
17 T.M.D.S. Data 0-
18 T.M.D.S. Data 0+
1
2
3
4
5
6
7
8
T.M.D.S. Data 2-
T.M.D.S. Data 2+
9
T.M.D.S. Data 2 Shield 11 T.M.D.S. Data 1 Shield 19 T.M.D.S. Data 0 Shield
No Pin
12 No Pin
20 No Pin
No Pin
13 No Pin
21 No Pin
DDC Clock
DDC Data
No Connect
14 +5V Power
15 Ground (for +5V)
16 Hot Plug Detect
22 T.M.D.S. Clock Shield
23 T.M.D.S. Clock +
24 T.M.D.S. Clock -
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID)
using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic. You can select
different settings if required.
General
Model number
E198WFP
Flat Panel
Screen type
Active matrix - TFT LCD
Screen dimensions
Preset display area:
Horizontal
19 inches wide(19-inch wide viewable image size)
408mm / 16.1inches
255mm / 10.0 inches
Vertical
Pixel pitch
0.2835mm
Viewing angle
Luminance output
Contrast ratio
Faceplate coating
Backlight
160° (vertical) typ, 160° (horizontal) typ
300 CD/m ²(typ)
1000 to 1 (typ)
Antiglare with hard-coating 3H
CCFL (4) edgelight system
5ms typical
Response Time
Resolution
Horizontal scan range
Vertical scan range
30 kHz to 83 kHz (automatic)
56 Hz to 75 Hz (automatic)
1440 x 900 at 60 Hz
Optimal preset resolution
Highest preset resolution
1440 x 900 at 60 Hz
Video Supported Modes
Video display capabilities (DVI playback)
480i/480p/576i/576p/720p/1080i/1080p (Supports HDCP)
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and centering:
Display Mode
Horizontal Frequency (kHz)
Vertical Frequency (Hz)
Pixel Clock
(MHz)
Sync Polarity
(Horizontal/Vertical)
VESA, 720 x 400
31.5
31.5
37.5
37.9
46.9
48.4
60.0
67.5
64.0
80.0
55.9
70.0
60.0
75.0
60.3
75.0
60.0
75.0
75.0
60.0
75.0
60.0
28.3
25.2
31.5
49.5
49.5
65.0
78.8
108
-/+
-/-
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1152 x 864
VESA, 1280 x 1024
VESA, 1280 x 1024
VESA, 1440 x 900
-/-
+/+
+/+
-/-
+/+
+/+
+/+
+/+
-/+
135.0
135.0
106.5
Electrical
The following table lists the monitor electrical features:
Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input impedance
Video input signals
Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC on
green)
Synchronization input signals
AC input voltage / frequency / current 100 to 240 VAC / 50 or 60 Hz + 3 Hz / 2.0A (Max.)
120V:30A (Max.)
240V:60A (Max.)
Inrush current
Physical Characteristics
The following table lists the monitor physical characteristics:
Connector type
15-pin D-subminiature, blue connector; DVI-D, white connector
Digital: Detachable, DVI-D, Solid pins, shipped detached from the monitor
Signal cable type
Analog: Detachable, D-Sub, 15pins, shipped attached to the monitor
Dimensions (with stand)
Height
14.38 inches (364.85 mm)
17.54 inches (445.09 mm)
5.67 inches (143.90 mm)
Width
Depth
Dimensions: (without stand)
Height
11.46 inches (291.19 mm)
17.54 inches (445.09 mm)
2.32 inches (59.00 mm)
Width
Depth
Stand dimensions:
Height
11.40 inches (289.25 mm)
11.52 inches (292.50 mm)
5.67 inches (143.90 mm)
14.26 lbs (6.47 kg)
Width
Depth
Weight with packaging
Weight with stand assembly and
cables
10.58 lbs (4.8 kg)
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables)
8.16 lbs (3.7 kg)
2.14 lbs (0.97 kg)
Weight of stand assembly
Environmental
The following table lists the environmental condition for monitor:
Temperature
Operating
5° to 35°C (41° to 95°F)
Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)
Nonoperating
Humidity
Operating
10% to 80% (noncondensing)
Storage: 5% to 90% (noncondensing)
Shipping: 5% to 90%(noncondensing)
Nonoperating
Altitude
Operating
Nonoperating
3,657.6m (12,000 ft) max
12,192 m (40,000 ft) max
256.08 BTU/hour (maximum)
119.5 BTU/hour (typical)
Thermal dissipation
LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed pixel that
appears as an extremely tiny dark or bright discolored spot.
In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered normal and within
competitive standards. For more information, see Dell Support site at: support.dell.com.
Caring for your Monitor
CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.
To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a slightly dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored monitor may scratch and show white scuff marks more than lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Using Your Adjustable Monitor Stand
Dell™ E198WFP Flat Panel Monitor User's Guide
Attaching the Stand
NOTE: The stand is detached when the monitor is shipped from the factory.
1. Place the stand on a flat surface.
2. Fit the groove on the back of the monitor onto the two tabs on the stand.
3. Lower the monitor so that the monitor mounting area snaps on/locks to the stand.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use
the cable hole to neatly organize all cables as shown above.
Using the Tilt
You can tilt the monitor to best fit your viewing needs.
Removing the Stand
After placing the monitor panel on soft cloth or cushion, complete the following steps to remove the stand.
1. Place the monitor on a table.
2. Lift the stand away from the monitor while pressing the stand release button.
1. Turn off your computer and disconnect the power cable.
2. Connect either the white DVI or the blue VGA cable to the connectors on the computer and the monitor.
3. Connect the power cable.
Turn on your monitor and computer. If you do not see an image, push the input select button and ensure the correct input source is selected. If you still do not see an
4.
Using the Front Panel
Use the buttons on the front of the monitor to adjust the image settings.
The following table describes the front panel buttons:
Use the Input Select button to choose between two different video signals that may be connected to your monitor.
NOTE: The floating 'Dell Self-test Feature Check' dialog appears on a black background if the monitor cannot
sense a video signal. Depending upon the selected input, one of the dialogs shown below will scroll continually.
Input select
or
or
The Menu button is used to open and exit the on-screen display (OSD), and exit from menus and sub-menus. See Using
OSD menu / select
Use these buttons to adjust (decrease/increase ranges) items in the OSD menu.
Down (-) and Up (+)
Use the power button to turn the monitor on and off.
The Blue light indicates the monitor is on and fully functional. An amber light indicates power save mode.
Power Button and Indicator
Using the OSD Menu
NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The changes are also
saved if you change the settings and then wait for the OSD menu to disappear.
1. Push the Menu button to open the OSD menu and display the main menu.
Main Menu for Analog (VGA) Input
Main Menu for Digital (DVI) Input
or
or
NOTE: Positioning and Image Settings are only available when you are using the analog (VGA) connector.
2. Push the - and + buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table below for a complete list
of all the options available for the monitor.
3. Push the MENU button once to activate the highlighted option.
4. Push - and + button to select the desired parameter.
5. Push MENU to enter the slide bar and then use the - and + buttons, according to the indicators on the menu, to make your changes.
6. Push the MENU button once to return to the main menu to select another option or push the MENU button two or three times to exit from the OSD menu.
Icon
Menu and
Submenus
Description
Exit
Select to exit the Main menu.
Brightness/
Contrast
Brightness adjusts the luminance of the backlight.
Adjust Brightness first, then adjust Contrast only if further adjustment is necessary.
Push the + button to increase luminance and push the - button to decrease luminance (min 0 ~ max 100).
Contrast adjusts the degree of difference between darkness and lightness on the monitor screen.
Push the + button to increase the contrast and push the - button to decrease the contrast (min 0 ~ max 100).
Positioning:
Horizontal
Vertical
Positioning moves the viewing area around on the monitor screen.
When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area. The image
shifts in response to your selection.
Minimum is 0 (-) and maximum is 100 (+).
NOTE: When using DVI source, the Positioning option is not available.
Auto Adjust
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use
with your particular setup.
Select to activate automatic setup and adjustment. The following dialog appears on a black screen as the monitor self-adjusts to the
current input:
Auto Adjust In Progress
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your
monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
In most cases, Auto Adjust produces the best image for your configuration.
NOTE: When using DVI, Auto Adjust is not available.
Image
settings
The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. Select Image Settings in the
main OSD menu to access these settings.
Use the - and + buttons to make adjustments. (Minimum: 0 ~ Maximum: 100)
Pixel Clock
(Coarse)
If satisfactory results are not obtained using the Phase adjustment, use Pixel Clock (Coarse) and then use Phase (fine), again.
Phase (Fine)
NOTE: This function may change the width of the display image. Use the Horizontal function of the Position menu to center the
display image on the screen.
NOTE: When using DVI source, the Image Settings option is not available.
Color
Color Settings adjust the color temperature.
Settings
Color Settings has the following options:
Color Management : You can choose to enable or disable this option.
Color Settings Mode : You can choose between a Graphics and a Video mode. If your computer is connected to your monitor, choose
Graphics. If a DVD, STB, or VCR is connected to your monitor, choose Video.
Color Presets: You can choose different color presets for different viewing modes.
You can choose either Graphics or Video under Color Settings Mode.
Blue Preset
Red Preset
Normal
Preset
User Preset
As soon as choose Graphics,you can choose Normal Preset,Multimedia Preset,Gaming Preset, Red Preset,Blue Preset or User
Preset;
Select Gaming Preset for playing games in your computer.
Select Multimedia Preset to view media applications such as photo,clip.......
Select Red Preset for a warm color.
Select Blue Preset for a cool color.
You can adjust the monitor color using User Preset, R, G, B.Normal Preset mean color temperature 6500K.
There are three video modes:Theater Preset ,Sports Preset, Nature Preset;
Select Theater Preset for playing a movie.
Select Sports Preset for viewing sports.
Select Nature Preset for general viewing.
For general picture or web or watch TV, choose Nature Preset. User can adjust the Hue(Tint)/Saturation based on the
preference.
Select Blue Preset for a bluish tint. This color setting is used for text based applications (spreadsheets, programming, text
editors, etc.).
Select Red Preset for a reddish tint.This color setting is used for color-intensive applications (photograph image editing,
multimedia, movies, etc.).
Select Normal Preset for default color settings. This setting is also the “sRGB” standard default color space.
User Preset: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single
digit increments, from 0 to 100.
Advanced
Settings
Choose the RGB option if monitor is connected to a PC or a DVD using a VGA or a DVI cable. Choose the YPbPr+ option if monitor is
connected to a DVD by a YPbPr cable.
Input Color
Format
Adjust the settings for the OSD, including the location, the amount of time the menu remains on the screen, and the rotation of the
OSD.
OSD
Settings
Position of the OSD:
Horizontal
Position
To adjust the horizontal position of the OSD, use the - and + buttons, and move OSD to the left and right.
To adjust the vertical position of the OSD, use the - and + buttons, and move OSD down and up.
Vertical
Position
OSD Hold Time:
The OSD stays active for as long as it is in use. Adjusting the hold time, sets the length of time the OSD remains active after the last
time you pressed a button. Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
OSD Hold
Time
OSD Lock:
Controls user access to adjustments. When Yes (+) is selected, no user adjustments are allowed. All buttons except the Menu button
are locked.
NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock
selected. Select No (-) to unlock and allow user access to all applicable settings.
OSD Lock
NOTE: You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds.
Language
Select to have the OSD display in one of five languages (English, French, Spanish, German, or Japanese).
NOTE: The change only affects the OSD. It has no effect on any software running on the computer.
Factory
Reset
Resets the OSD menu options to the factory preset values.
Exit — Select to exit out of Reset to Factory Settings menu without resetting any OSD options.
Position settings only — Change the settings for Image Position back to original factory settings.
Color settings only — Change the Red, Green, and Blue settings back to their original factory settings and set the default setting
for Normal Preset.
All settings — Change all the user-adjustable settings including color, position, brightness, contrast, and OSD hold time to the
factory defaults. The language of the OSD does not change.
IR (Image Retention) — The feature helps reduce minor cases of image retention.
DDC/CI (Display Data Channel/Command Interface) — allows you to adjust the monitor parameters (brightness, color, balance,
etc.) via software applications on your PC.
Select Disable to disable this feature.
For best user experience and optimum performance of your monitor, keep this feature enabled.
NOTE:If you select 'disable' for DDC/CI,a warning message as shown in the picture above appears on the screen.Then you can
select Yes or No according to need.
OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.
1 : Auto Detect (Analog Input)
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
1 : Auto Detect (Digital Input)
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
or
2: Analog Input
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
3:Digital Input
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
or
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See
Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1440 X 900 @ 60Hz.
NOTE: The floating Dell Self-test Feature Check dialog appears on-screen if the monitor cannot sense a video signal.
or
or
Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer.
Setting the Optimal Resolution
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 1440 x 900.
4. Click OK.
If you do not see 1440 x 900 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures.
If you have a Dell desktop or portable computer:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
Using the Dell Soundbar (Optional)
The Dell Soundbar is a stereo two channel system adaptable to mount on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the overall system
level, a blue LED for power indication, and two audio headset jacks.
1. Power/volume control
2. Power indicator
3. Headphone connectors
Soundbar Attachment to the Monitor
1.
2.
3.
4.
5.
Working from the rear of the monitor, attach the Soundbar aligning the two slots with the two tabs along the bottom rear of the monitor.
Slide the Soundbar to the left until it snaps into place.
Connect the soundbar with the power brick.
Plug the power cables of the power brick into a nearby outlet.
Insert the lime-green mini stereo plug from the rear of the Soundbar into the computer's audio output jack.
NOTICE: The graphic is for illustration only. Product appearance may vary.
NOTE: The base removal is not necessary to install the soundbar. Shown with base detached for illustration purposes only.
Solving Problems
Dell™ E198WFP Flat Panel Monitor User's Guide
Troubleshooting Your Monitor
Self-Test Feature Check (STFC)
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and
computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white
connector) and the Analog(blue connector) cables from the back of computer.
3. Turn on the monitor.
The floating 'Dell Self-test Feature Check' dialog box should appear on-screen on a black background if the
monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains
green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through
the screen.
or
or
4. This box also appears during normal system operation if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable, then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your
monitor is functioning properly.
OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.
1 : Auto Detect (Analog Input)
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
1 : Auto Detect (Digital Input)
Cannot Display This Video Mode
Optimum Resolution 1440 x990 60Hz
or
or
2: Analog Input
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
3:Digital Input
Cannot Display This Video Mode
Optimum Resolution 1440 x900 60Hz
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or
too low for the monitor to use. See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this
monitor. Recommended mode is 1440 X 900 @ 60Hz.
Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with
the computer or that the monitor is in a power save mode.
General Problems
The following table contains general information about common monitor problems you might encounter.
COMMON
PROBLEM DESCRIPTION
POSSIBLE SOLUTIONS
SYMPTOMS
No Video/Power
LED off
No picture, monitor is dead
Check connection integrity at the both ends of the video cable, verify that the
monitor and computer are plugged into a working electrical outlet, and that
you have pressed the power button.
No Video/Power
LED on
No picture or no brightness
Press the input select button in the front of the monitor and ensure the
correct input source is selected.
Increase brightness & contrast controls.
Perform monitor self-test feature check.
Check for bent or broken pins on the end of the video cable.
Reboot your computer and monitor.
Poor Focus
Picture is fuzzy, blurry, or
ghosting
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Eliminate video extension cables.
Perform monitor reset.
Lower video resolution or increase font size.
Shaky/Jittery
Video
Wavy picture or fine
movement
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor reset.
Check environmental factors.
Relocate and test in another room.
Missing Pixels
LCD screen has spots
Cycle power on-off
These are pixels that are permanently off and this is a natural defect
that occurs in LCD technology.
Brightness
Problems
Picture too dim or too bright
Perform monitor reset.
Push Auto Adjust button.
Adjust brightness & contrast controls.
Geometric
Distortion
Screen not centered correctly
Perform monitor reset on "Position Settings Only".
Push Auto Adjust button.
Adjust the centering controls.
Ensure monitor is in proper video mode.
Horizontal/Vertical Screen has one or more lines
Lines
Perform monitor reset.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are
also in self-test mode.
Check for bent or broken pins.
Sync Problems
LCD Scratched
Screen is scrambled or
appears torn
Perform monitor reset.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor self-test feature check to determine if scrambled screen
appears in self-test mode.
Check for bent or broken pins.
Boot up in the "safe mode".
Screen has scratches or
smudges
Turn monitor off and clean the screen.
For cleaning instruction, see Caring for your Monitor.
Safety Related
Issues
Visible signs of smoke or
sparks
Do not perform any troubleshooting steps.
Monitor needs to be replaced.
Intermittent
Problems
Monitor malfunctions on and
off
Ensure monitor is in proper video mode.
Ensure video cable connection to computer and to the flat panel is
secure.
Perform monitor reset.
Perform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.
Image
Faint Shadow from the static
Use the Power Management feature to turn off the monitor at all times
when not in use. Alternatively, use a dynamically changing screensaver
left on the monitor for a long period of time.
Retention (from a image displayed appears on
static image) the screen
Product Specific Problems
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
Image is centered on screen, but
POSSIBLE SOLUTIONS
Perform monitor reset on "All Settings."
Screen image is too small
does not fill entire viewing area.
Cannot adjust the monitor with the OSD does not appear on the screen.
buttons on the front panel
Turn off the monitor, unplug the power cord and
then plug back and turn on the monitor.
Troubleshooting Your Soundbar
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
No power to Soundbar -
the power indicator is off.
Turn the Power/Volume knob on the Soundbar clockwise to the middle position;
check if the power indicator (green LED) on the front of the Soundbar is
illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
Confirm that the monitor has power.
common problem.
No Sound
Soundbar has power -
power indicator is on.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume
setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted
Sound
Computer's sound card is
used as the audio source.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted
Sound
Other audio source is
used.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
Clean and reseat the audio line-in plug.
Unbalanced
Sound
Output
Sound from only one side
of Soundbar
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume Volume is too low.
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).
Appendix
Dell™ E198WFP Flat Panel Monitor User's Guide
FCC Notice (U.S. Only)
FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference
with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired operation.
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures:
Reorient the receiving antenna.
Relocate the system with respect to the receiver.
Move the system away from the receiver.
Plug the system into a different outlet so that the system and the receiver are on different branch circuits.
If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
Product name:E198WFP
Model number:E198WFPf
Company name:
Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock,TX 78682 USA 512-338-4400
CAUTION: Safety Instruction
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or
mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor:
To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power available at your
location:
115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan.
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your monitor is electrically rated to operate with the AC power available in your location.
NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to the
ranges defined in the “Electrical Specifications" section.
Do not store or use the LCD monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
Avoid moving the LCD monitor between locations with large temperature differences.
Do not subject the LCD monitor to severe vibration or high impact conditions. For example, do not place the LCD monitor inside a car trunk.
Do not store or use the LCD monitor in locations exposed to high humidity or dusty environment.
Do not allow water or other liquids to spill on or into the LCD monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Do not allow anything to rest on the power cable. Keep the power cable away from where people could trip over it.
Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the monitor on a bed, sofa, rug, or other
soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to provide adequate ventilation
and air flow.
Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and contact an authorized dealer
immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or service center.
Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service personnel.
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources of heat.
Unplug the monitor when it is going to be left unused for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.
Hg Lamp(s) inside this product contains mercury and must be recycled or disposed of according to local, state or federal laws. For more information, Go Or contact the electronic industries
Contacting Dell
You can contact Dell through the Internet and by phone:
For support through the web, go to support.dell.com.
For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table.
For support by e-mial,see the e-mail addresses listed in the following table.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone
number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.
For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international
operator.
NOTE:The contact information provided was deemed correct at the time that this document went to print and issubject to change
Country (City)
International Access Code
Area Codes,
Local Numbers, and
Toll-Free Numbers
Service Type
Country Code
City Code
Web and E-Mail Address
Anguilla
support.dell.com/ai
Online Support
E-mail Address
toll-free: 800-335-0031
Technical Support, Customer Service, Sales
Online Support
Antigua and Barbuda
1-800-805-5924
Technical Support, Customer Service, Sales
Technical Support
toll-free: 0800-105
34 160 910
Aomen
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Online Support
Country Code: 853
29 693 115
Argentina (Buenos Aires)
E-mail for Desktops and Portables
E-mail for Servers and EMC® Storage Products
Customer Service
toll-free: 0-800-666-0789
toll-free: 0-800-222-0154
International Access Code: 00
Country Code: 54
Technical Support
City Code: 11
or toll-free: 0-800-444-0724
toll-free: 0-800-666-0789
Sales
Aruba
Online Support
toll-free: 800-1727
Technical Support
Customer Service, Sales
Online Support
toll-free: 800-1729
Australia (Sydney)
International Access Code: 0011
Country Code: 61
support.ap.dell.com
support.ap.dell.com/contactus
Technical Support
Technical Support for XPS computers only
Home and Home Office
toll-free: 1300 790 877
toll-free: 1300-655-533
toll-free: 1800-633-559
toll-free: 1800-060-889
Medium and Large Business
City Code: 2
Small Business, Education, Local Government
Customer Service
toll-free: 1300-662-196
Home and Home Office
toll-free:1800-812-393(option 3)
toll-free:1300-303-270(option 3)
toll-free:1300-662-196
Medium and Large Business,Education,Local Government
24-Hour Automated Order Status Service
Austria (Vienna)
NOTE:The phone numbers in this section should be called from within Austin only.
Online Support
support.euro.dell.com
0820 240 530 81
International Access Code: 900
Country Code: 43
City Code: 1
Technical Support for XPS computers only
Large Business Support
0820 240 530 55
Technical Support at Home
0820 240 530 92
Home/Small Business Sales
Home/Small Business Fax
0820 240 530 00
0820 240 530 49
Home/Small Business Customer Service
Home/Small Business Support
Preferred Accounts/Corporate Customer Service
Preferred Accounts/Corporate Support
Switchboard
0820 240 530 14
0820 240 530 17
0820 240 530 16
0820 240 530 17
0820 240 530 00
Bahamas
Online Support
toll-free: 1-866-874-3038
toll-free: 1-866-296-9683
Technical Support
Customer Service, Sales
Barbados
Online Support
1-800-534-3349
1-800-534-3142
support.euro.dell.com
02 481 92 96
Technical Support
Customer Service, Sales
Online Support
Belgium (Brussels)
International Access Code: 00
Country Code: 32
Technical Support for XPS computers only
General Support
02 481 92 88
General Support Fax
Customer Service
Corporate Sales
02 481 92 95
02 713 15 65
02 481 91 00
City Code: 2
Fax
02 481 92 99
Switchboard
02 481 91 00
Belize
Online Support
811-866-686-9880
Technical Support,Customer Service,Sales
Online Support
or (512) 723-0010
Bermuda
1-877-890-0748
Technical Support
Customer Service, Sales
Online Support
1-877-890-0751
Bolivia
toll-free: 800-10-0238
Technical Support, Customer Service, Sales
Online Support
or EEUU (512) 723-0010
Brazil
0800 90 3355
International Access Code: 00
Country Code: 55
Technical Support
Technical Support Fax
Customer Service Fax
Sales
51 2104 5470
51 2104 5480
City Code: 51
0800 970 3390
British Virgin Islands
Online Support
toll-free: 1-866-278-6820
Technical Support, Customer Service, Sales
or (512) 723-0010
604 633 4966
Brunei
Technical Support (Penang, Malaysia)
Customer Service (Penang, Malaysia)
604 633 3101
Country Code: 673
or toll-free: 801 1012
or toll-free: 801 1044
604 633 3101
24-Hour Automated Order Status Service
Transaction Sales (Penang, Malaysia)
or toll-free: 801 1012
support.ca.dell.com
toll-free: 1-800-247-9362
Canada (North York, Ontario)
Online Order Status
Online Support
International Access Code: 011
AutoTech (automated Hardware and Warranty Support)
Customer Service
Home/Home Office
toll-free: 1-800-847-4096
toll-free: 1-800-906-3355
Small Business
Medium/Large Business, Government, Education
Hardware Warranty Phone Support
XPS Computers Only
toll-free: 1-800-387-5757
toll-free: 1-866-398-8977
toll-free: 1-800-847-4096
toll-free: 1-800-387-5757
1-877-335-5767
Computers for Home/Home Office
Computers for Small/Medium/Large Business, Government
Printers, Projectors, Televisions, Handheld, Digital Jukebox, and Wireless
Sales
Home and Home Office Sales
toll-free: 1-800-999-3355
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
Small Business
Medium/Large Business, Government
Spare Parts and Extended Service
Cayman Islands
Online Support
1-877-261-0242
Technical Support
Customer Service, Sales
Online Support
1-877-262-5415
Chile (Santiago)
Country Code: 56
City Code: 2
toll-free: 800-20-20-44(CTC)
or 123-00-20-37-62(ENTEL)
toll-free: 800-20-20-44(CTC)
Sales and Customer Support
or123-00-20-34-77(ENTEL)
support.dell.com.cn
China (Xiamen)
Country Code: 86
City Code: 592
Online Support
Technical Support E-mail
support.dell.com.cn/email
592 818 1350
Customer Service E-mail
Technical Support Fax
Technical Support – XPS computers only
Technical Support – Dell™ Dimension™ and Dell Inspiron™
Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™
Technical Support – Dell PowerEdge™ and Dell PowerVault™
Technical Support – Projectors, PDAs, Switches, Routers, etc.
Technical Support – Printers
toll-free: 800 858 0540
toll-free: 800 858 2969
toll-free: 800 858 0950
toll-free: 800 858 0960
toll-free: 800 858 2920
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
Customer Service
Customer Service Fax
Home and Small Business
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
toll-free: 800 858 2020
toll-free: 800 858 2669
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and Education
Large Corporate Accounts East
Large Corporate Accounts East Government and Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
Online Support
Colombia
01-800-915-5704
01-800-915-4755
toll-free:01-800-915-6158
toll-free:01-800-915-5676
0800-012-0232
0800-012-0231
support.euro.dell.com
22537 2727
Technical Support,
Customer Service, Sales
Spare Parts,Software,Peripherals and Warranty Sales
Ink and Toner Sales
Costa Rica
Online Support
Technical Support
Customer Service, Sales
Online Support
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
Technical Support
Customer Service
22537 2707
Fax
22537 2714
Technical Fax
22537 2728
Switchboard
22537 2711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Online Support
support.euro.dell.com
7010 0074
Technical Support for XPS computers only
Technical Support
7023 0182
Customer Service – Relational
Home/Small Business Customer Service
Switchboard – Relational
Switchboard Fax – Relational
Switchboard – Home/Small Business
Switchboard Fax – Home/Small Business
Online Support
7023 0184
3287 5505
3287 1200
3287 1201
3287 5000
3287 5001
Dominica
toll-free: 1-866-278-6821
or (512) 723-0010
1-800-156-1834
1-800-156-1588
Technical Support
Customer Service, Sales
Online Support
Dominican Republic
Technical Support
Customer Service, Sales
Online Support
Ecuador
(calling from Quito and Guayaquil)
toll-free: 999-119-877-655-3355
or EEUU(512) 723-0020
Technical Support, Customer Service, Sales
Technical Support, Customer Service, Sales
Online Support
toll-free: 1800-999-119-877-655-3355
El Salvador
toll-free: 800-6100(ANTEL)
or 800-6170(Telefonica)
toll-free: 800-6100(ANTEL)
or 800-6132(Telefonica)
support.euro.dell.com
Technical Support
Customer Service, Sales
Online Support
Finland (Helsinki)
International Access Code: 990
Country Code: 358
Technical Support
Customer Service
0207 533 555
0207 533 538
Switchboard
0207 533 533
0207 533 530
0207 533 540
0207 533 533
support.euro.dell.com
0825 387 129
Fax
City Code: 9
Sales under 500 employees
Sales over 500 employees
Online Support
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
Technical Support for XPS computers only
Home and Small Business
Technical Support
Customer Service
Switchboard
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
City Codes: (1) (4)
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
Customer Service
Switchboard
0825 004 719
0825 338 339
01 55 94 71 00
Sales
01 55 94 71 00
Fax
01 55 94 71 01
Germany (Frankfurt)
International Access Code: 00
Country Code: 49
Online Support
support.euro.dell.com
069 9792-7222
Technical Support for XPS computers only
Technical Support
069 9792-7200
Technical Support at Home
Home/Small Business Customer Service
Global Segment Customer Service
Preferred Accounts Customer Service
Large Accounts Customer Service
Public Accounts Customer Service
Switchboard
069-9792-7230
0180-5-224400
City Code: 69
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7320
069 9792-7000
Greece
Online Support
support.euro.dell.com
00800-44 14 95 18
2108129811
Technical Support
International Access Code: 00
Country Code: 30
Gold Service Technical Support
Switchboard
2108129810
Gold Service Switchboard
Sales
2108129811
2108129800
Fax
2108129812
Grenada
Online Support
toll-free: 1-866-540-3355
Technical Support, Customer Service, Sales
Online Support
Guatemala
1-800-999-0136
Technical Support, Customer Service, Sales
Online Support
Guyana
Haiti
toll-free: 1-877-440-6511
Technical Support, Customer Service, Sales
Online Support
toll-free: 183-866-686-9849
Technical Support, Customer Service, Sales
or (512) 723-0010
Honduras
Online Support
toll-free: 800-0123-866-686-9848
or EEUU (512) 723-0020
support.ap.dell.com
support.dell.com.cn/email
00852-3416 6923
Technical Support, Customer Service, Sales
Online Support
Hong Kong
International Access Code: 001
Country Code: 852
Technical Support – XPS computers only
Technical Support – Dimension and Inspiron
Technical Support – OptiPlex, Latitude, and Dell Precision
Technical Support – Servers and Storage
Technical Support – Projectors, PDAs, Switches, Routers, etc.
Customer Service
00852-2969 3188
00852-2969 3191
00852-2969 3196
00852-3416 0906
00852-3416 0910
Large Corporate Accounts
00852-3416 0907
Global Customer Programs
00852-3416 0908
Medium Business Division
00852-3416 0912
Home and Small Business Division
00852-2969 3105
India
Online Support
support.ap.dell.com
Portable and Desktop Support
Portable,Desktop, and Peripherals E-mail
Portable Support E-mail
support.ap.dell.com/ap/en/emaildell
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-9046
Phone Numbers
Server Support
E-mail
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free:18004258045
Phone Numbers
Gold Support Only
E-mail
Phone Numbers
080-25068033
or your city STD code + 60003355
or toll-free:1-800-425-9045
XPS Support Only
E-mail
080-25068066
Phone Numbers
or toll-free:1-800-425-2066
Customer Service
Home and Small Business
toll-free: 1800-4254051
toll-free: 1800-4252067
Large Corporate Accounts
Sales
Large Corporate Accounts
Home and Small Business
1600 33 8044
1600 33 8046
Ireland (Cherrywood)
International Access Code: 00
Country Code: 353
City Code: 1
Online Support
support.euro.dell.com
Technical Support
XPS computers only
Business computers
Home computers
At Home Support
Sales
1850200722
1850 543 543
1850 543 543
1850 200 889
Home
1850 333 200
Small Business
1850 664 656
Medium Business
Large Business
1850 200 646
1850 200 646
Sales E-mail
Customer Service
Home and Small Business
Business (greater than 200 employees)
General
01 204 4014
1850 200 982
Fax/Sales Fax
01 204 0103
Switchboard
01 204 4444
U.K. Customer Service (dial within U.K. only)
Corporate Customer Service (dial within U.K. only)
U.K. Sales (dial within U.K. only)
Online Support
0870 906 0010
0870 907 4499
0870 907 4000
support.euro.dell.com
Italy (Milan)
Home and Small Business
Technical Support
Customer Service
Fax
International Access Code: 00
Country Code: 39
City Code: 02
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Switchboard
Corporate
Technical Support
Customer Service
Fax
02 577 826 90
02 577 825 55
02 575 035 30
Switchboard
02 577 821
Online Support
Jamaica
toll-free: 1-800-975-1646
toll-free: 1-800-404-9205
support.jp.dell.com
toll-free: 0120-937-786
044-520-1235
Technical Support
(dial from within Jamaica only)
Japan (Kawasaki)
Customer Service and Sales
Online Support
Technical Support – XPS computers only
Technical Support outside of Japan – XPS computers only
Technical Support – Dimension and Inspiron
Technical Support outside of Japan – Dimension and Inspiron
Technical Support – Dell Precision, OptiPlex, and Latitude
Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude
International Access Code: 001
Country Code: 81
toll-free: 0120-198-226
81-44-520-1435
toll-free:0120-198-433
81-44-556-3894
City Code: 44
Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect, and Dell
PowerVault
toll-free: 0120-198-498
81-44-556-4162
Technical Support outside of Japan – PowerApp, PowerEdge, PowerConnect, and
PowerVault
Technical Support – Projectors, PDAs, Printers, Routers
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside of Japan – Projectors, PDAs, Printers, Routers
Faxbox Service
044-556-3490
24-Hour Automated Order Status Service
Customer Care
044-556-3801
044-556-4240
Business Sales Division – up to 400 employees
Preferred Accounts Division Sales – over 400 employees
Public Sales – government agencies, educational institutions, and medical institutions
Global Segment Japan
044-556-3344
044-556-3433
044-556-5963
044-556-3469
Individual User
044-556-1657
Individual User Online Sales
044-556-2203
Individual User Real Site Sales
044-556-4649
Korea (Seoul)
Online Support
support.ap.dell.com
toll-free:080-999-0283
toll-free:080-200-3800
toll-free:080-999-0270
toll-free: 080-200-3801
toll-free: 080-200-3600
2194-6202
Technical Support for XPS computers only
Technical Support,
International Access Code: 001
Country Code: 82
City Code: 2
Customer Service
Technical Support – Dimension, PDA, Electronics, and Accessories
Sales
Fax
Switchboard
2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
Sales (Austin, Texas, U.S.A.)
512 728-4093
512 728-3619
512 728-3883
512 728-4397
512 728-4600
SalesFax (Austin, Texas, U.S.A.)
or 512 728-3772
Luxembourg
Online Support
support.euro.dell.com
342 08 08 075
Support
International Access Code: 00
Country Code: 352
Home/Small Business Sales
+32 (0)2 713 15 96
26 25 77 81
Corporate Sales
Customer Service
+32 (0)2 481 91 19
26 25 77 82
Fax
Malaysia (Penang)
International Access Code: 00
Country Code: 60
Online Support
support.ap.dell.com
toll-free: 1 800 885 784
toll-free: 1 800 880 193
toll-free: 1 800 881 306
toll-free: 1 800 881 386
toll-free: 1 800 881 306 (option 4)
1 800 88 4432
Technical Support – XPS computers only
Technical Support – Dell Precision, OptiPlex, and Latitude
Technical Support – Dimension, Inspiron, and Electronics and Accessories
Technical Support – PowerApp, PowerEdge, PowerConnect, and PowerVault
Customer Service
City Code: 4
24-Hour Automated Order Status Service
Transaction Sales
toll-free: 1 800 888 202
toll-free: 1 800 888 213
Corporate Sales
Mexico
Online Support
001-866-563-4425
50-81-8800
International Access Code: 00
Country Code: 52
Technical Support
Sales
or 001-800-888-3355
001-877-384-8979
Customer Service
or 001-877-269-3383
001-866-390-4629
Spare Parts,Software, Peripherals and Warranty Sales
Ink and Toner Sales
toll free:001-866-851-1754
Main
50-81-8800
or 01-800-888-3355
or 001-866-851-1754
support.dell.com.ag
toll-free: 1-866-278-6822
Montserrat
Online Support
Technical Support, Customer Service, Sales
Online Support
Netherlands Antilles
001-866-379-1022
support.euro.dell.com
020 674 45 94
Technical Support, Customer Service, Sales
Online Support
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
Technical Support for XPS computers only
Technical Support
020 674 45 00
Technical Support Fax
020 674 47 66
Home/Small Business Customer Service
Relational Customer Service
Home/Small Business Sales
Relational Sales
020 674 42 00
020 674 4325
City Code: 20
020 674 55 00
020 674 50 00
Home/Small Business Sales Fax
Relational Sales Fax
020 674 47 75
020 674 47 50
Switchboard
020 674 50 00
Switchboard Fax
020 674 47 50
Online Support
support.ap.dell.com
support.ap.dell.com/contactus
toll-free:0800-441-567
toll-free:0800-446-255
toll-free:0800-444-617
toll-free:0800-443-563
toll-free:0800-335-540
toll-free:0800-289-3355(option 3)
toll-free:0800-941-128(option 3)
toll-free:0800-449-602
toll-free:0800-441-567
toll-free:0800-289-3355
toll-free:0800-941-121
toll-free:0800-941-128
Technical Support
Home and Home Office
Business, Education, and Government
PowerEdge and PowerVault
Technical Support for XPS computer only Customer Service
Home and Small Business
Business,Education and Government
24-Hour Automated Order Status Service
Sales
New Zealand
International Access Code: 00
Country Code: 64
Home and Home Office
Small Business
Business,Education,and Government
Online Support
Nicaragua
toll free: 001-800-220-1378
toll free: 001-800-220-1377
support.euro.dell.com
815 35 043
Technical Support
Customer Service, Sales
Online Support
Norway (Lysaker)
Technical Support for XPS computers only
Technical Support
International Access Code: 00
Country Code: 47
671 16882
Relational Customer Service
Home/Small Business Customer Service
Switchboard
671 17575
23162298
671 16800
Fax Switchboard
671 16865
Panama
Online Support
toll free: 001-800-507-1385(C&W)
Technical Support
or 001-866-633-4907(Clarocom)
toll free: 001-800-507-1264(C&W)
or 001-866-422-7964(Clarocom and Movistar)
or 001-800-507-1786(TC)
Customer Service, Sales
Online Support
Paraguay
dial 008-11-800,then have the operator
dial 866-686-9848
or EEUU (512) 723-0020
(Asuncion only)
Technical Support, Customer Service, Sales
Peru
Online Support
0800-50-869
Technical Support
Customer Service, Sales
Online Support
0800-50-669
Poland (Warsaw)
support.euro.dell.com
57 95 700
International Access Code: 011
Country Code: 48
Customer Service Phone
Customer Service
Sales
57 95 999
57 95 999
Customer Service Fax
Reception Desk Fax
Switchboard
57 95 806
City Code: 22
57 95 998
57 95 999
Portugal
Online Support
support.euro.dell.com
707200149
Technical Support
Customer Service
International Access Code: 00
Country Code: 351
800 300 413
800 300 410 or 800 300 411 or 800 300 412 or 21 422 07
10
Sales
Fax
21 424 01 12
Puerto Rico
Online Support
toll-free:1-866-390-4695
toll-free:1-866-390-4691
toll-free:1-866-851-1760
1-877-537-3355
Technical Support
Spare Parts, Software,Peripherals and Warranty Sales
Ink and Toner Sales
Customer Service and Sales
Online Support
St. Kitts and Nevis
St. Lucia
toll-free:1-877-441-4734
toll-free: 1-866-540-3355
Technical Support
Customer Service, Sales
Online Support
Technical Support
toll-free: 1-866-745-1850
or 1-866-464-4352
Customer Service, Sales
Online Support
toll-free:1-866-540-3355
St. Vincent and the Grenadines
Singapore (Singapore)
toll-free: 1-866-464-4353
toll-free: 1-866-540-3355
Technical Support
Customer Service, Sales
NOTE: The phone numbers in this section should be
called from within Singapore or Malaysia only.
International Access Code: 005
Country Code: 65
Online Support
support.ap.dell.com
Technical Support
XPS computers only
toll-free: 1800 394 7464
toll-free: 1800 394 7430
toll-free: 1800 394 7488
toll-free: 1800 394 7478
toll-free: 1 800 394 7430 (option 4)
toll-free: 1 800 394 7476
Dimension, Inspiron, and Electronics and Accessories
OptiPlex, Latitude, and Dell Precision
PowerApp, PowerEdge, PowerConnect, and PowerVault
Customer Service
24-Hour Automated Order Status Service
Sales
Transaction Sales
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
support.euro.dell.com
02 5750 8303
Corporate Sales
Slovakia (Prague)
Online Support
International Access Code: 00
Country Code: 421
Technical Support
Enterprise GOLD
Business Support
Customer Service
Fax
02 5750 8308
02 5750 8301
420 22537 2707
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
Online Support
02 5441 7585
South Africa (Johannesburg)
International Access Code:
09/091
support.euro.dell.com
011 709 7713
Gold Queue
Technical Support
Customer Service
Sales
011 709 7710
011 709 7707
011 709 7700
Country Code: 27
City Code: 11
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and Pacific
Countries
Technical Support, Customer Service, and Sales (Penang, Malaysia)
604 633 4810
Spain (Madrid)
Online Support
Home and Small Business
Technical Support
Customer Service
Sales
support.euro.dell.com
International Access Code: 00
Country Code: 34
City Code: 91
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Switchboard
Fax
Corporate
Technical Support
Customer Care
Switchboard
Fax
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Suriname
Online Support
toll-free: 156-866-686-9850
or (512) 723-0010
support.euro.dell.com
0771 340 340
Technical Support,Customer Service,Sales
Sweden (Upplands Vasby)
Online Support
Technical Support for XPS computers only
Technical Support
International Access Code: 00
08 590 05 199
Relational Customer Service
Home/Small Business Customer Service
Employee Purchase Program (EPP) Support
Technical Support Fax
08 590 05 642
Country Code: 46
City Code: 8
08 587 70 527
020 140 14 44
08 590 05 594
Sales
08587 705 81
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
Online Support
support.euro.dell.com
0848 338 857
Technical Support for XPS computers only
Technical Support – Home and Small Business
Technical Support at Home
Technical Support -Corporate
Customer Service – Home and Small Business
Customer Service – Corporate
Main
0844 811 411
0848 338 860
0844 822 844
City Code: 22
0844 802 202
0848 821 721
0848 335 599
Fax
022 799 01 90
Sales
022 799 01 01
Taiwan
Online Support
support.ap.dell.com
support.dell.com.cn/email
toll-free: 0080 186 3085
International Access Code: 002
Country Code: 886
Technical Support for XPS computers only
Technical Support – OptiPlex, Latitude, Inspiron, Dimension, and Electronics and
Accessories
toll-free: 0080 186 1011
toll-free: 0080 160 1256
Technical Support – Servers and Storage
toll-free: 0080 186 3066
(option 3)
Customer Service
Transaction Sales
toll-free: 0080 165 1228
toll-free: 0080 165 1227
support.ap.dell.com
Corporate Sales
Thailand
Online Support
Technical Support -OptiPlex, Latitude, and Dell Precision
Technical Support -PowerApp, PowerEdge, PowerConnect, and PowerVault
toll-free: 1800 0060 07
toll-free: 1800 0600 09
International Access Code: 001
Country Code: 66
toll-free: 1800 006 007
(option 7)
Customer Service
24-Hour Automated Order Status Service
Corporate Sales
toll-free: 1800 060 065
toll-free: 1800 006 009
toll-free: 1800 006 006
Transaction Sales
Trinidad/Tobago
Online Support
toll-free: 1-866-540-3355
or 1-888-799-5908
Technical Support
Customer Service, Sales
Online Support
toll-free: 1-800-211-7602
Turks and Caicos Islands
toll-free: 1-866-540-3355
support.euro.dell.com
Technical Support, Customer Service, Sales
Online Support
U.K. (Bracknell)
support.euro.dell.com/uk/en/ECare/Form/Home.asp
International Access Code: 00
Country Code: 44
Customer Service Online
Sales
Home and Small Business Sales
Corporate/Public Sector Sales
Customer Service
0870 907 4000
01344 860 456
City Code: 1344
Home and Small Business
0870 906 0010
Corporate
01344 373 185
0870 906 0010
01344 373 186
01344 373 193
01344 373 199
01344 373 194
Preferred Accounts (500–5000 employees)
Global Accounts
Central Government
Local Government & Education
Health
Technical Support
XPS Computers Only
Corporate/Preferred Accounts/PCA (1000+ employees)
Other Dell Products
0870 366 4180
0870 908 0500
0870 353 0800
General
Home and Small Business Fax
Online Support
0870 907 4006
Uruguay
toll-free: 000-413-598-2523
toll-free: 000-413-598-2521
Technical Support
Customer Service, Sales
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
toll-free:1-877-DELLTTY
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
(1-877-335-5889)
toll-free:1-800-727-8320
support.dell.com
Fax
Technical Support
XPS
toll-free:1-800-232-8544
toll-free:1-800-624-9896
toll-free:1-800-247-9362
toll-free:1-800-456-3355
toll-free:1-877-671-3355
toll-free:1-800-981-3355
toll-free:1-800-727-1100
toll-free:1-800-274-1550
toll-free:1-888-977-3355
toll-free:1-800-274-7799
toll-free:1-877-459-7298
toll-free:1-800-624-9897
toll-free:1-800-433-9014
toll-free:1-800-456-3355
toll-free:1-877-671-3355
toll-free:1-800-981-3355
toll-free:1-800-727-1100
toll-free:1-800-274-1550
toll-free:1-888-977-3355
toll-free:1-800-274-7799
toll-free:1-800-695-8133
toll-free:1-877-577-3355
toll-free:1-800-283-2210
1-800-289-3355 or1-800-879-3355
toll-free:1-888-798-7561
toll-free:1-800-671-3355
Home and Home Office
Portable and Desktop AutoTech
Small Business
Medium and Large Business
State and Local Government
Federal Government
Healthcare
K-12 Education
Higher Education
Printers, Projectors, PDAs, and MP3 Players
Customer Service
Automated Order Status
Small Business
Medium and Large Business
State and Local Government
Federal Government
Healthcare
K-12 Education
Higher Education
Employee Purchase Program (EPP)
Financial Services
Leases and Loans
Dell Preferred Accounts (DPA)
Sales
Dell Outlet Store
Software and Peripherals Sales
Online Support
U.S. Virgin Islands
toll-free: 1-877 702-4360
toll-free: 1-877-702-4288
Technical Support
Customer Service, Sales
Online Support
Venezuela
0800-100-2513
Technical Support
Customer Service, Sales
0800-100-4752
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