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Dell™ PowerEdge™ R200 Systems
Hardware Owner’s Manual
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m
Contents
1
About Your System
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11
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Other Information You May Need .
Accessing System Features During Startup
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Front-Panel Features and Indicators
Back-Panel Features and Indicators
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17
Connecting External Devices
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NIC Indicator Codes .
System Messages .
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Diagnostics Indicator Codes
System Beep Codes
Warning Messages
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Diagnostics Messages
Alert Messages .
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2
Using the System Setup Program
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35
Entering the System Setup Program
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35
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Responding to Error Messages
Using the System Setup Program
Contents
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System Setup Options
Main Screen
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Memory Information Screen .
CPU Information Screen
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SATA Configuration Screen
Integrated Devices Screen .
System Security Screen
Exit Screen .
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48
Using the System Password
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Using the Setup Password .
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Baseboard Management Controller
Configuration
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49
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BMC Setup Module Options .
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Installing System Components
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51
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Recommended Tools
Inside the System
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51
Opening and Closing the System
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53
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Removing the Bezel
Installing the Bezel .
Opening the System
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Closing the System
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Contents
Cooling Shroud
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56
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Removing the Cooling Shroud
Installing the Cooling Shroud
System Battery .
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58
Replacing the System Battery
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Optical Drive
Removing the Optical Drive
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60
60
Configuring the Boot Drive
Hard Drives
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62
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67
Removing a Hard Drive .
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Fan Assembly
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Power Supply
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73
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Removing the Power Supply .
Installing the Power Supply
Expansion Cards .
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75
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Installing an Expansion Card .
Removing an Expansion Card
Contents
5
Riser Card
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79
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Installing the Riser Card
System Memory
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Processor
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Replacing the Processor .
Control Panel Assembly (Service-Only
Procedure) .
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89
90
Installing the Control Panel Assembly
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System Board (Service-Only Procedure)
Removing the System Board Assembly
Installing the System Board Assembly .
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91
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4
Troubleshooting Your System
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Safety First—For You and Your System
Start-Up Routine .
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97
Checking the Equipment .
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98
Troubleshooting IRQ Assignment Conflicts
Troubleshooting External Connections .
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99
Troubleshooting the Video Subsystem .
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Troubleshooting the Keyboard .
Troubleshooting the Mouse
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Troubleshooting Basic I/O Functions .
Troubleshooting a Serial I/O Device
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6
Contents
Troubleshooting a USB Device
Troubleshooting a NIC
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102
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Responding to a Systems Management Software
Alert Message .
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106
Troubleshooting a Wet System
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Troubleshooting a Damaged System
Troubleshooting the System Battery
Troubleshooting the Power Supply .
Troubleshooting System Cooling Problems .
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107
Troubleshooting a Fan
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108
Troubleshooting System Memory .
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Troubleshooting an Optical Drive .
Troubleshooting a Hard Drive .
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Troubleshooting Expansion Cards
Troubleshooting the Microprocessor .
5
Running the System Diagnostics
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117
System Diagnostics Features .
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117
When to Use the System Diagnostics .
118
Running the System Diagnostics
From the Utility Partition
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118
118
118
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From Removable Bootable Media
Contents
7
System Diagnostics Testing Options
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Using the Custom Test Options
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119
120
120
120
Selecting Devices for Testing
Viewing Information and Results .
6
Jumpers and Connectors
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121
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125
System Board Jumpers
System Board Connectors .
Riser Card Connectors .
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Disabling a Forgotten Password
7
Getting Help
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127
Obtaining Assistance
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127
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129
Online Services .
Automated Order-Status Service
Support Service
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Dell Enterprise Training and Certification
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129
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Problems With Your Order .
Product Information .
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Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
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8
Contents
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Index
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177
Contents
9
10
Contents
About Your System
This section describes the physical, firmware, and software interface features
that provide and ensure the essential functioning of your system. The
physical connectors on your system’s front and back panels provide
convenient connectivity and system expansion capability. The system
firmware, applications, and operating systems monitor the system and
component status and alert you when a problem arises. System conditions
can be reported by any of the following:
•
•
•
•
•
•
•
Front or back panel indicators
System messages
Diagnostic indicator codes
Beep codes
Warning messages
Diagnostics messages
Alert messages
This section describes each type of message, lists the possible causes, and
provides steps to resolve any problems indicated by a message. The system
indicators and features are illustrated in this section.
Other Information You May Need
CAUTION: The Product Information Guide provides important safety and
regulatory information. Warranty information may be included within this
document or as a separate document.
•
•
•
The Rack Installation Guide and Rack Installation Instructions included
with your rack solution describe how to install your system into a rack.
The Getting Started Guide provides an overview of system features, setting
up your system, and technical specifications.
CDs included with your system provide documentation and tools for
configuring and managing your system.
About Your System
11
•
•
•
•
Systems management software documentation describes the features,
requirements, installation, and basic operation of the software.
Operating system documentation describes how to install (if necessary),
configure, and use the operating system software.
Documentation for any components you purchased separately provides
information to configure and install these options.
Updates are sometimes included with the system to describe changes to
the system, software, and/or documentation.
NOTE: Always check for updates on support.dell.com and read the updates
first because they often supersede information in other documents.
•
Release notes or readme files may be included to provide last-minute
updates to the system or documentation or advanced technical reference
material intended for experienced users or technicians.
Accessing System Features During Startup
Table 1-1 describes keystrokes that may be entered during startup to access
system features. If your operating system begins to load before you enter the
keystroke, allow the system to finish booting, and then restart your system
and try again.
Table 1-1. Keystrokes for Accessing System Features
Keystroke
Description
<F2>
Enters the System Setup program. See "Using the System Setup
Program" on page 35.
<F10>
Opens the utility partition, allowing you to run the system
diagnostics. See "Running the System Diagnostics" on page 118.
<Ctrl+E> Enters the Baseboard Management Controller (BMC) Management
Utility, which allows access to the system event log (SEL). See the
BMC User’s Guide for more information on setup and use of BMC.
<Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s
Guide for more information.
<Ctrl+R> Enters the RAID configuration utility, which allows you to configure
an optional RAID card. For more information, see the documentation
for your RAID card.
12
About Your System
Table 1-1. Keystrokes for Accessing System Features (continued)
Keystroke
Description
<Ctrl+S>
Option is displayed only if you have PXE support enabled through the
System Setup Program (see "SATA Configuration Screen" on page 40
for options and descriptions for the information fields that appear on
the SATA Configuration screen). This keystroke allows you to
configure NIC settings for PXE boot. For more information, see the
documentation for your integrated NIC.
<Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this
keystroke allows access to selected DRAC configuration settings. See
the DRAC User’s Guide for more information on setup and use of
DRAC.
Front-Panel Features and Indicators
Figure 1-1 shows the controls, indicators, connectors, and features on the
system front panel behind the optional bezel. (To remove the bezel, press the
latch at the left end of the bezel. See "Opening the System" on page 54.)
Table 1-2 provides component descriptions.
About Your System
13
Table 1-2. Front-Panel Components
Item
Component
Icon
Description
1
Power-on indicator,
power button
The power button turns system power off
and on.
NOTICE: If you turn off the system
using the power button and the
system is running an ACPI-compliant
operating system, the system can
perform an orderly shutdown before
power is turned off. If the power
button is pressed for more than
4 seconds, the system power will turn
off regardless of the current
operating system state. If the system
is not running an ACPI-compliant
operating system, power is turned off
immediately after the power button is
pressed.
The power button is enabled in the
System Setup program. When disabled,
the button can only turn the system
power on. For more information, see
"Using the System Setup Program" on
page 35 and the operating system's
documentation.
The power-on indicator lights or blinks to
indicate the status of power to the system.
The power-on indicator lights when the
system is on. The indicator is off when the
system is off and power is disconnected
from the system. The indicator blinks
when the system is on but in standby
state, or when the system is off but is still
connected to the power source.
To exit from the standby state, briefly
press the power button.
About Your System
15
Table 1-2. Front-Panel Components (continued)
Item
Component
Icon
Description
2
Diagnostic
The diagnostic indicators aid in
indicators (4)
diagnosing and troubleshooting the
system. For more information, see
"Diagnostics Indicator Codes" on page 29.
3
USB connectors (2)
Connect USB 2.0-compliant devices to
the system.
4
5
Hard-drive activity
indicator
The green hard-drive activity indicator
flashes when the hard drives are in use.
Video connector
Connects a monitor to the system.
6
System status
indicator
The blue system status indicator lights up
during normal system operation.
The amber system status indicator flashes
when the system needs attention due to a
system problem.
7
System
You can use the system identification
buttons on the front and back panels to
locate a particular system within a rack.
When one of these buttons is pushed, the
blue system status indicators on the front
and back panels blink until one of the
buttons is pushed again.
identification
button
You can also use the systems management
software to cause the indicators to flash to
identify a particular system.
8
Hard drive 1
Optional 3.5-inch SAS or SATA hard
drive.
9
Hard drive 0
Optical drive
Bezel
A 3.5-inch SAS or SATA hard drive.
10
11
Optional.
Optional
16
About Your System
Table 1-2. Front-Panel Components (continued)
Item
Component
Icon
Description
12
NMI button
The NMI button is used to troubleshoot
software and device driver errors when
using certain operating systems. This
button can be pressed using the end of a
paper clip. Use this button only if directed
to do so by qualified support personnel or
by the operating system's documentation.
Back-Panel Features and Indicators
Figure 1-2 shows the controls, indicators, and connectors located on the
system's back panel.
About Your System
17
Figure 1-2. Back-Panel Features and Indicators
1
2
3
4
5
6
7
8
9
10
12
11
1
power supply
connector
2
keyboard connector
3
mouse connector
4
7
USB connectors (2)
video connector
5
8
Kensington lock
NIC1 connector
6
9
serial connector
NIC2 connector
10 expansion slots (2)
11 system status
indicator
12 system identification
button
Connecting External Devices
When connecting external devices to your system, follow these guidelines:
•
Most devices must be connected to a specific connector and device drivers
must be installed before the device operates properly. (Device drivers are
normally included with your operating system software or with the device
itself.) See the documentation that accompanied the device for specific
installation and configuration instructions.
18
About Your System
•
Always attach an external device while your system and the device are
turned off. Next, turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
See "Using the System Setup Program" on page 35 for information about
enabling, disabling, and configuring I/O ports and connectors.
NIC Indicator Codes
Each NIC on the back panel has an indicator that provides information on
network activity and link status. See Figure 1-3. Table 1-3 lists the NIC
indicator codes.
Figure 1-3. NIC Indicators
2
1
1
link indicator
2
activity indicator
Table 1-3. NIC Indicator Codes
Indicator
Indicator Code
Link and activity indicators are off.
Link indicator is green.
The NIC is not connected to the network.
The NIC is connected to a valid link partner
on the network.
Activity indicator is blinking yellow. Network data is being sent or received.
System Messages
System messages appear on the screen to notify you of a possible problem
with the system. Table 1-4 lists the system messages that can occur and the
probable cause and corrective action for each message.
About Your System
19
NOTE: If you receive a system message that is not listed in Table 1-4, check the
documentation for the application that is running when the message appears or the
operating system's documentation for an explanation of the message and
recommended action.
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
Table 1-4. System Messages
Message
Causes
Corrective Actions
Attempting to
update Remote
Configuration.
Please wait....
Remote Configuration is in Wait until the process is
progress.
complete.
BIOS Update Attempt Remote BIOS update
Failed! attempt failed.
Retry the BIOS update. If
the problem persists, see
"Getting Help" on
page 127.
Caution! NVRAM_CLR NVRAM_CLR jumper is
jumper is installed installed.
on system board.
Check the System Setup
configuration settings. See
"Using the System Setup
Program" on page 35.
Remove the NVRAM_CLR
jumper. See Figure 6-1 for
jumper locations.
Data error
The diskette drive or hard For the operating system,
drive cannot read the data. run the appropriate utility
to check the file structure
of the diskette drive or hard
drive.
See your operating system
documentation for
information on running
these utilities.
20
About Your System
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
Decreasing
available memory
One or more memory
modules might be
Reinstall the memory
modules and, if necessary,
improperly seated or faulty. replace them. See "System
Memory" on page 81.
See "Troubleshooting
System Memory" on
page 108.
Diskette read
failure
Faulty or improperly
inserted diskette.
Replace the diskette.
Diskette subsystem Faulty diskette drive or
Ensure that the diskette
drive and optical drive
cables are properly
reset failed
optical drive controller.
connected. See
"Troubleshooting a USB
Device" on page 102 and
"Troubleshooting an
Optical Drive" on page 110.
"Getting Help" on
page 127.
Drive not ready
Diskette missing or
improperly inserted in
diskette drive.
Reinsert or replace the
diskette.
Error: Incorrect
memory
The installed memory
See "Memory Module
modules are not matched Installation Guidelines" on
configuration.
Ensure memory in
slots DIMM1_A and
DIMM1_B, DIMM2_A
and DIMM2_B match
identically in
size, speed and
rank.
pairs.
page 81.
About Your System
21
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
Error: Remote
Access Controller
initialization
failure.
Faulty or improperly
installed RAC.
Ensure that the RAC is
properly installed. See
"Troubleshooting
Expansion Cards" on
page 113.
Error 8602:
Loose or improperly
connected mouse or
keyboard cable; faulty
mouse or keyboard.
Replace the mouse. If the
problem persists, replace
the keyboard.
Auxiliary device
failure. Verify
that mouse and
keyboard are
securely attached
to correct
connectors.
Gate A20 failure
General failure
Faulty keyboard controller See "Getting Help" on
(faulty system board).
page 127.
The operating system is
unable to carry out the
command.
This message is usually
followed by specific
information. Take the
appropriate action to
resolve the problem.
Keyboard controller Faulty keyboard controller See "Getting Help" on
failure
(faulty system board).
page 127.
Keyboard data line Loose or improperly
Ensure that the keyboard is
failure
connected keyboard cable; properly connected. If the
faulty keyboard; faulty
keyboard controller.
problem persists, replace
the keyboard. If the
problem persists, see
"Getting Help" on
page 127.
Keyboard failure
Keyboard stuck key
failure
Keyboard fuse has
failed.
Keyboard fuse has failed.
Faulty system board.
Replace the keyboard.
If the problem persists, the
system board is faulty. See
"Getting Help" on
page 127.
22
About Your System
Table 1-4. System Messages (continued)
Message
Manufacturing mode System is incorrectly
detected configured.
Memory address line Faulty or improperly
Causes
Corrective Actions
Ensure that all memory
failure at address, installed memory modules, modules are properly
read value
or faulty system board.
installed. See
expecting value
"Troubleshooting System
Memory" on page 108. If
the problem persists, see
"Getting Help" on
page 127.
Memory double word
logic failure at
address, read value
expecting value
Memory odd/even
logic failure at
start address to
end address
Memory write/read
failure at address,
read value
expecting value
Memory tests
terminated by
keystroke
The spacebar was pressed Information only.
during POST to terminate
the memory test.
No boot device
available
The system cannot find the If the diskette drive is your
diskette or hard drive.
boot device, ensure that a
bootable disk is in the drive.
If the hard drive is your
boot device, ensure that the
hard drive is installed,
properly seated, and
partitioned as a boot
device.
Enter the System Setup
program and verify the boot
sequence information. See
your Hardware Owner’s
Manual for details.
About Your System
23
Table 1-4. System Messages (continued)
Message
Causes
The system configuration Enter the System Setup
information in the System program and verify the
Corrective Actions
No boot sector on
hard-disk drive
Setup program might be
incorrect.
system configuration
information for the hard
drive. See your Hardware
Owner’s Manual for details.
If the message continues to
appear after verifying the
information in the System
Setup program, the
operating system might
have been corrupted.
Reinstall the operating
system. See your operating
system documentation for
reinstallation information.
No timer tick
interrupt
A chip on the system board Run the system diagnostics.
might be malfunctioning. See "Running the System
Diagnostics" on page 117.
Not a boot diskette The operating system is
trying to boot from a
Insert a diskette that has a
bootable operating system.
diskette that does not have
a bootable operating system
installed on it.
Option ROM Checksum PCI device BIOS (Option Ensure that all appropriate
Error
ROM) checksum failure is cables are securely
detected during shadowing. connected to the expansion
cards. If the problem
persists, see
"Troubleshooting
Expansion Cards" on
page 113.
24
About Your System
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
PCIe Degraded Link Faulty or improperly
Reseat the PCIe cards. See
"Expansion Cards" on
page 75. If the problem
on page 127.
Width Error:
Embedded
installed PCIe card.
Bus#nn/Dev#nn/Funcn
Expected Link Width
is n
Actual Link Width
is n
PCIe Degraded Link Faulty or improperly
Reseat the PCIe card in the
Width Error: Slot n installed PCIe card in the specified slot number. See
specified slot number.
"Expansion Cards" on
page 75. If the problem
persists, see "Getting Help"
on page 127.
Expected Link Width
is n
Actual Link Width
is n
PCIe Training
Error: Embedded
Bus#nn/Dev#nn/Funcn
Faulty or improperly
installed PCIe card.
Reseat the PCIe cards. See
"Expansion Cards" on
page 75. If the problem
persists, see "Getting Help"
on page 127.
PCIe Training
Faulty or improperly
Reseat the PCIe card in the
Error: Slot n
installed PCIe card in the specified slot number. See
specified slot number.
"Expansion Cards" on
page 75. If the problem
persists, see "Getting Help"
on page 127.
About Your System
25
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
Plug & Play
Configuration Error initializing PCI device;
faulty system board.
Error encountered in
Install the NVRAM_CLR
jumper and reboot the
system. See Figure 6-1 for
jumper location. Check for
a BIOS update. If the
problem persists, see
"Troubleshooting
Expansion Cards" on
page 113. If the problem
persists, see "Getting Help"
on page 127.
Read fault
The operating system
cannot read from the
Replace the diskette.
Ensure that the diskette
Requested sector
not found
diskette or hard drive, the and hard-drive cables are
system could not find a properly connected. See
particular sector on the "Troubleshooting a USB
disk, or the requested sector Device" on page 102 or
is defective.
"Troubleshooting a Hard
Drive" on page 111 for the
appropriate drive(s)
installed in your system.
Remote
System could not
Retry Remote
Configuration.
Configuration
update attempt
failed
implement Remote
Configuration request.
SATA port 0/1/2
hard disk drive
configuration error
Faulty drive. Parameters
failure.
Ensure that the hard drive
cables are properly
connected. See
"Troubleshooting a Hard
Drive" on page 111.
SATA port 0/1/2
hard disk drive
failure
Faulty drive. INT13 call
failure from the drive.
Ensure that the hard drive
cables are properly
connected. See
"Troubleshooting a Hard
Drive" on page 111.
SATA port 0/1/2
hard disk drive
auto-sensing error
26
About Your System
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
SATA Port 0/1/2
SATA Port 0/1/2 set as Auto, Run the System Setup
hard disk not found no disk installed.
program to correct the
settings. See "Using the
System Setup Program" on
page 35.
Sector not found
Seek error
Faulty diskette or hard
See "Troubleshooting a
USB Device" on page 102
or "Troubleshooting a Hard
Drive" on page 111 for the
appropriate drive installed
in your system.
drive.
Seek operation
failed
Shutdown failure
Shutdown test failure.
Ensure that all memory
modules are properly
installed. See
"Troubleshooting System
Memory" on page 108. If
the problem persists, see
"Getting Help" on
page 127.
The amount of
system memory has
changed.
Faulty memory module.
Information only, if you
See "Troubleshooting
System Memory" on
page 108. If the problem
persists, see "Getting Help"
have changed the memory on page 127.
configuration.
Faulty memory module.
See "Troubleshooting
System Memory" on
page 108. If the problem
persists, see "Getting Help"
on page 127.
Time-of-day clock
stopped
Faulty battery; faulty
system board.
See "Troubleshooting the
System Battery" on
page 106. If the problem
persists, see "Getting Help"
on page 127.
About Your System
27
Table 1-4. System Messages (continued)
Message Causes
Corrective Actions
Time-of-day not set Incorrect Time or Date
- please run SETUP settings; faulty system
Check the Time and Date
settings. See "Using the
System Setup Program" on
page 35. If the problem
persists, see
program
battery.
"Troubleshooting the
System Battery" on
page 106.
Timer chip counter Faulty system board.
2 failed
See "Getting Help" on
page 127.
Unexpected
Faulty or improperly
Ensure that all memory
interrupt in
protected mode
installed memory modules modules are properly
or faulty system board.
installed. See "Memory
Module Installation
Guidelines" on page 81. If
the problem persists, see
"Troubleshooting System
Memory" on page 108. If
the problem persists, see
"Getting Help" on
page 127.
Utility partition
not available
Utility partition is not
Create a utility partition on
available on the hard disk the boot hard drive. See the
CDs that came with your
system.
Warning! No micro
code update loaded
for processor 0
Micro code update failed. Update the BIOS firmware.
See "Getting Help" on
page 127.
28
About Your System
Table 1-4. System Messages (continued)
Message
Causes
Corrective Actions
Write fault
Faulty diskette, diskette
drive, hard drive.
Replace the diskette.
Ensure that the diskette
drive and hard-drive cables
are properly connected. See
"Troubleshooting a USB
Device" on page 102 or
"Troubleshooting a Hard
Drive" on page 111 for the
appropriate drive(s)
Write fault on
selected drive
installed in your system.
Diagnostics Indicator Codes
The four diagnostics indicators on the system front panel display error codes
during system startup. Table 1-5 lists the causes and possible corrective
actions associated with these codes.
Table 1-5. Diagnostic Indicator Codes
Code
Causes
Corrective Action
Possible processor
failure.
See "Troubleshooting the
Microprocessor" on page 114.
A B C D
Memory failure.
See "Troubleshooting System
Memory" on page 108.
A B C D
Possible expansion
card failure.
See "Troubleshooting Expansion
Cards" on page 113.
A B C D
= y e l l o w
= g r e e n
= o f f
About Your System
29
Table 1-5. Diagnostic Indicator Codes (continued)
Code
Causes
Corrective Action
Possible video card
failure.
See "Troubleshooting Expansion
Cards" on page 113.
A B C D
Diskette drive or hard Ensure that the diskette drive and
drive failure.
hard-drive are properly connected.
See "Installing a Hard Drive" on
page 67 for information on the
drives installed in your system.
A B C D
on page 102.
A B C D
A B C D
A B C D
A B C D
A B C D
No memory modules See "Troubleshooting System
detected.
Memory" on page 108.
System board failure. See "Getting Help" on page 127.
Memory
configuration error.
See "Troubleshooting System
Memory" on page 108.
Possible system board See "Troubleshooting IRQ
resource and/or
system board
Assignment Conflicts" on page 98.
If the problem persists, see "Getting
Help" on page 127.
hardware failure.
= y e l l o w
= g r e e n
= o f f
30
About Your System
Table 1-5. Diagnostic Indicator Codes (continued)
Code
Causes
Corrective Action
Possible expansion
card failure.
See "Troubleshooting Expansion
Cards" on page 113.
A B C D
Other failure.
Ensure that the optical drive and
hard drives are properly connected.
See "Troubleshooting Your System"
on page 97 for the appropriate drive
installed in your system.
A B C D
If the problem persists, see "Getting
Help" on page 127.
The system is in a
normal operating
condition after
POST.
Information only.
A B C D
= y e l l o w
= g r e e n
= o f f
System Beep Codes
If an error that cannot be reported on the screen occurs during POST, the
system may emit a series of beeps that identifies the problem.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the
system does not issue beep codes related to those peripherals.
If a beep code is emitted, write down the series of beeps and then look it up in
Table 1-6. If you are unable to resolve the problem by looking up the meaning
of the beep code, use system diagnostics to identify the possible cause. If you
are still unable to resolve the problem, see "Getting Help" on page 127.
About Your System
31
Table 1-6. System Beep Codes
Code
Cause
Corrective Action
1-1-2
CPU register test failure
on page 114.
1-1-3
CMOS write/read failure;
faulty system board
Faulty system board. See "Getting Help"
on page 127.
1-1-4
1-2-1
BIOS error
Reflash the BIOS.
Programmable interval-timer Faulty system board. See "Getting Help"
failure; faulty system board
DMA initialization failure
on page 127.
1-2-2
1-2-3
See "Troubleshooting System Memory" on
page 108.
DMA page register write/read
failure
1-3-1
Main-memory refresh
verification failure
1-3-2
1-3-3
No memory installed
Chip or data line failure in the
first 64 KB of main memory
1-3-4
1-4-1
1-4-2
Odd/even logic failure in the
first 64 KB of main memory
Address line failure in the first
64 KB of main memory
Parity failure in the first 64 KB
of main memory
1-4-3
1-4-4
Fail-safe timer test failure
Software NMI port test failure
2-1-1
Bit failure in the first 64 KB of
main memory
through
2-4-4
32
About Your System
Table 1-6. System Beep Codes (continued)
Code
3-1-1
3-1-2
3-1-3
Cause
Corrective Action
Slave DMA-register failure
Master DMA-register failure
Faulty system board. See "Getting Help"
on page 127.
Master interrupt-mask register
failure
3-1-4
3-2-2
3-2-4
Slave interrupt-mask register
failure
Interrupt vector loading
failure
Keyboard-controller test
failure
3-3-1
3-3-2
CMOS failure
System configuration check
failure
3-3-3
Keyboard controller not
detected
3-3-4
3-4-1
3-4-2
3-4-3
4-2-1
4-2-2
4-2-3
4-2-4
Video memory test failure
Screen initialization failure
Screen-retrace test failure
Video ROM search failure
No timer tick
Faulty system board. See "Getting Help"
on page 127.
Shutdown test failure
Gate A20 failure
Unexpected interrupt in
protected mode
See "Troubleshooting Expansion Cards"
on page 113.
4-3-1
4-3-2
Improperly installed or faulty See "Troubleshooting System Memory" on
memory modules page 108.
No memory modules installed Install a memory module in the first
in the first memory module memory module connector. See "System
connector Memory" on page 81.
About Your System
33
Table 1-6. System Beep Codes (continued)
Code
Cause
Corrective Action
4-3-3
Faulty system board
Faulty system board. See "Getting Help"
on page 127.
4-3-4
Time-of-day clock stopped
See "Troubleshooting System Memory" on
page 108. If the problem persists, see
"Getting Help" on page 127.
4-4-1
4-4-4
Super I/O chip failure; faulty Faulty system board. See "Getting Help"
system board
on page 127.
Cache test failure; faulty
processor
See "Troubleshooting the Microprocessor"
on page 114.
Warning Messages
A warning message alerts you to a possible problem and prompts you to
respond before the system continues a task. For example, before you format a
diskette, a message will warn you that you may lose all data on the diskette.
Warning messages usually interrupt the task and require you to respond by
typing y(yes) or n(no).
NOTE: Warning messages are generated by either the application or the operating
system. For more information, see the documentation that accompanied the
operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic
error messages are not covered in this section. Record the message on a copy
of the Diagnostics Checklist in "Getting Help" on page 127, and then follow
the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert
messages include information, status, warning, and failure messages for drive,
temperature, fan, and power conditions. For more information, see the
systems management software documentation.
34
About Your System
Using the System Setup Program
After you set up your system, run the System Setup program to familiarize
yourself with your system configuration and optional settings. Record the
information for future reference.
You can use the System Setup program to:
•
Change the system configuration stored in NVRAM after you add, change,
or remove hardware
•
•
•
Set or change user-selectable options—for example, the time or date
Enable or disable integrated devices
Correct discrepancies between the installed hardware and configuration
settings
Entering the System Setup Program
Turn on or restart your system.
1
2
Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the
system to finish booting, and then restart your system and try again.
NOTE: To ensure an orderly system shutdown, see the documentation that
accompanied your operating system.
Responding to Error Messages
You can enter the System Setup program by responding to certain error
messages. If an error message appears while the system is booting, make a note
of the message. Before entering the System Setup program, see "System
Messages" on page 19 for an explanation of the message and suggestions for
correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to send a
message the first time you start your system.
Using the System Setup Program
35
Using the System Setup Program
Table 2-1 lists the keys that you use to view or change information on the
System Setup program screens and to exit the program.
Table 2-1. System Setup Program Navigation Keys
Keys
Action
Up arrow or <Shift><Tab>
Down arrow or <Tab>
Moves to the previous field.
Moves to the next field.
Spacebar, <+>, <–>, left and
Cycles through the settings in a field. In many
fields, you can also type the appropriate value.
right arrows
<Esc>
<F1>
Exits the System Setup program and restarts the
system if any changes were made.
Displays the System Setup program's help file.
NOTE: For most of the options, any changes that you make are recorded but do not
take effect until you restart the system.
System Setup Options
Main Screen
When you enter the System Setup program, the main System Setup program
screen appears (see Figure 2-1).
36
Using the System Setup Program
Figure 2-1. Main System Setup Program Screen
Table 2-2 lists the options and descriptions for the information fields that
appear on the main System Setup program screen.
options, where applicable.
Table 2-2. System Setup Program Options
Option
Description
System Time
Resets the time on the system's internal clock.
Resets the date on the system's internal calendar.
See "Memory Information Screen" on page 39.
See "CPU Information Screen" on page 39.
System Date
Memory Information
CPU Information
SATA Configuration
Boot Sequence
See "SATA Configuration Screen" on page 40
.
Determines the order in which the system searches for boot
devices during system startup. Available options can
include the diskette drive, CD drive, hard drives, and
network.
Hard-Disk Drive
Sequence
Determines the order in which the system searches the hard
drives during system startup. The selections depend on the
hard drives installed in your system.
Using the System Setup Program
37
Table 2-2. System Setup Program Options (continued)
Option
Description
USB Flash Drive
Emulation Type
Determines the emulation type for a USB flash drive.
Floppy allows the USB flash drive to act as a removable
floppy disk, and it will be assigned a drive letter of A: or B:.
Hard disk allows the USB flash drive to act as a hard drive.
(Auto default)
Boot Sequence Retry
Disabled default)
Enables or disables retrying the boot sequence that was
(
specified in the Boot Sequence option.
Integrated Devices
See "Integrated Devices Screen" on page 41.
PCI IRQ Assignment
Displays a screen to change the IRQ assigned to each of the
integrated devices on the PCI bus, and any installed
expansion cards that require an IRQ.
Console Redirection
System Security
See "Console Redirection Screen" on page 42.
Displays a screen to configure the system password and
setup password features. See "Using the System Password"
on page 45 and "Using the Setup Password" on page 48 for
more information.
Keyboard NumLock
(On default)
Determines whether your system starts up with the
NumLock mode activated on 101– or 102–key keyboards
(does not apply to 84-key keyboards).
Report Keyboard Errors Enables or disables reporting of keyboard errors during the
(Report default)
POST. Enable this option for host systems that have
keyboards attached. Select Do Not Report to suppress all
error messages relating to the keyboard or keyboard
controller during POST. This setting does not affect the
operation of the keyboard itself if a keyboard is attached to
the system.
38
Using the System Setup Program
Memory Information Screen
Table 2-3 lists the options and descriptions for the information fields that
appear on the Memory Information screen.
Table 2-3. Memory Information Screen
Option
Description
System Memory Size
System Memory Type
System Memory Speed
Video Memory
Displays the amount of main memory in the system.
Displays the type of memory installed in the system.
Displays the clock frequency of the main memory.
Displays the amount of video memory.
System Memory Testing
When set to Enabled, system memory tests are
conducted. When set to Disabled, the memory tests are
not performed.
(Enabled default)
CPU Information Screen
Table 2-4 lists the options and descriptions for the information fields that
appear on the CPU Information screen.
Table 2-4. CPU Information Screen
Option
Description
®
64-bit
Specifies if the installed processor supports Intel 64-bit
extensions.
Core Speed
Bus Speed
Displays the clock speed of the processor.
Displays the bus speed of the processor.
Logical Processor
Displays when the processor supports Hyper-Threading
technology. Enabled permits all logical processors to be
used by the operating system. Only the first logical
processor is used by the operating system if Disabled is
selected.
(Enabled default)
VirtualizationTechnology Displays when the processor(s) support Virtualization
(Disabled default)
Technology. Enabled permits virtualization software to
use Virtualization Technology incorporated in the
processor design. This feature can only be used by software
that supports Virtualization Technology.
Using the System Setup Program
39
Table 2-4. CPU Information Screen (continued)
Option
Description
Adjacent Cache Line
Prefetch
Enables or disables optimal use of sequential memory
access. Disable this option for applications that require
high use of random memory access.
(Enabled default)
Hardware Prefetcher
Enables or disables the hardware prefetcher.
(Enabled default)
Demand-Based Power
Management
When set to Enabled, the CPU Performance State Tables
are reported to the operating system. When set to
Disabled, the Performance State Tables are not reported
to the operating system.
(Disabled default)
If the processor does not support Demand-Based Power
Management, this field is read-only.
Processor 0 ID
Displays the CPU name of the installed Processor 0.
Processor Name
Display
Level
2
Cache
Displays the amount of cache memory for the processor.
Displays the number of cores in the processor.
Number of Cores
SATA Configuration Screen
Table 2-5 lists the options and descriptions for the information fields that
appear on the SATA Configuration screen.
Table 2-5. SATA Configuration Screen
Option
Description
Embedded SATA
Port X
Enables (ATA Mode) or disables (Off) all SATA ports.
Enables (Auto) or disables (Off) the SATA hard drive in Port
X.
Model
Displays the drive model of the selected hard drive.
Displays the drive type of the selected hard drive.
Displays the total capacity of the selected hard drive.
Drive Type
Capacity
40
Using the System Setup Program
Integrated Devices Screen
Table 2-6 lists the options and descriptions for the information fields that
appear on the Integrated Devices screen.
Table 2-6. Integrated Devices Screen Options
Option
Description
User Accessible USB Ports Enables or disables the user accessible USB ports. Options
(All Ports On default)
are All Ports On, Only Back Ports On, or All Ports Off.
Embedded Gb NIC
(Enabled with PXE
default)
Enables or disables the system's integrated NIC. Options
are Enabled with PXE, Enabled without PXE, and
Disabled. PXE support allows the system to boot from the
network. Changes take effect after the system reboots.
MAC Address
Displays the MAC address for the integrated 10/100/1000
NIC. This field does not have user-selectable settings.
Secondary Embedded Gb Enables or disables the system's secondary integrated
NIC
NIC. Options are Enabled without PXE, Enabled with
PXE, and Disabled. PXE support allows the system to
boot from the network. Changes take effect after the
system reboots.
(Enabled without PXE
default)
Secondary NIC MAC
Address
Displays the MAC address for the secondary integrated
10/100/1000 NIC. This field does not have user-selectable
settings.
OS Watchdog Timer
If the system stops responding, the watchdog timer aids in
recovery of the OS. When set to Enabled, the OS is
allowed to initialize the timer. When set to Disabled, the
timer has no effect on the system.
(Disabled default)
Using the System Setup Program
41
Table 2-6. Integrated Devices Screen Options (continued)
Option
Description
Serial Port 1
Serial Port options are COM1, COM3, BMC Serial,
BMC NIC, COM1/BMC, and Off. If an optional remote
access controller (RAC) is installed in the system, RAC is
an additional option.
(COM1 default)
Serial Port shares three usage models. For standard usage,
Serial Port attempts to use COM1 first, and then COM3.
For BMC usage, serial port 1 uses the COM1 address and
communication can be either via the serial port or the
integrated shared NIC. RAC control uses only the COM1
address.
The COM1/BMC setting allows you to toggle the system
between a COM1 setting and BMC Serial setting. In this
mode, press <ESC> to enter the BMC Serial setting and
press <ESC><q> to return to the COM1 setting.
Off and COM3 are not available options when Console
Redirection is set to use Serial Port 1.
Speaker
Enables or disables the system internal speaker.
(On default)
Console Redirection Screen
Table 2-7 lists the options and descriptions for the information fields that
appear on the Console Redirection screen.
Table 2-7. Console Redirection Screen Options
Option
Description
Console Redirection
Sets the console redirection feature to Off or Serial Port 1.
(Off default)
Failsafe Baud Rate
Displays if the failsafe baud rate is used for console
redirection.
(115200 default)
Remote Terminal Type Select either VT 100/VT 220 or ANSI.
(VT 100/VT 220 default)
Redirection After Boot
Enables or disables console redirection after your system
restarts.
(Enabled default)
42
Using the System Setup Program
System Security Screen
Table 2-8 lists the options and descriptions for the information fields that
appear on the System Security screen.
Table 2-8. System Security Screen Options
Option
Description
System Password
Displays the current status of your system's password security
password.
NOTE: See "Using the System Password" on page 45 for
instructions on assigning a system password and using or
changing an existing system password.
Setup Password
Restricts access to the System Setup program in the same way
that you restrict access to your system using the system password
feature.
NOTE: See "Using the Setup Password" on page 48 for instructions
on assigning a setup password and using or changing an existing
setup password.
Password Status
Setting the Setup Password option to Enabled prevents the
system password from being changed or disabled at system
start-up.
To lock the system password, assign a setup password in the
Setup Password option and then change the Password Status
option to Locked. In this state, you cannot change the system
password using the System Password option and the system
password cannot be disabled at system start-up by pressing
<Ctrl><Enter>.
To unlock the system password, enter the setup password in the
Setup Password field and then change the Password Status
option to Unlocked. In this state, you can disable the system
password at system start-up by pressing <Ctrl><Enter> and
then change the password using the System Password option.
Using the System Setup Program
43
Table 2-8. System Security Screen Options (continued)
Option
Description
Power Button
Turns system's power off and on.
• If you turn off the system using the power button and the
system is running an ACPI-compliant operating system, the
system can perform an orderly shutdown before power is turned
off.
• If the system is not running an ACPI-compliant operating
system, power is turned off immediately after the power button
is pressed.
The button is enabled in the System Setup program. When
disabled, the button can only turn on system power.
NOTE: You can still turn on the system by using the power button,
even if the Power Button option is set to Disabled.
NMI Button
This field enables/disables the NMI button on the front panel.
NOTICE: Use the NMI button only if directed to do so by
qualified support personnel or by the operating system's
documentation. Pressing this button halts the operating
system and displays a diagnostic screen.
Sets the NMI feature On or Off.
AC Power Recovery Determines how the system reacts when power is restored to the
(Last default)
system. If system is set to Last, the system returns to the last
power state. On turns on the system after power is restored.
When set to Off, the system remains off after power is restored.
Exit Screen
After you press <Esc> to exit the System Setup program, the Exit screen
displays the following options:
•
•
•
Save Changes and Exit
Discard Changes and Exit
Return to Setup
44
Using the System Setup Program
System and Setup Password Features
NOTICE: The password features provide a basic level of security for the data on
your system. If your data requires more security, use additional forms of protection,
such as data encryption programs.
NOTICE: Anyone can access the data stored on your system if you leave the
system running and unattended without having a system password assigned or if
you leave your system unlocked so that someone can disable the password by
changing a jumper setting.
system security is a concern, operate your system only with system password
protection.
To change or delete an existing password, you must know the password (see
"Deleting or Changing an Existing System Password" on page 47). If you forget
your password, you cannot operate your system or change settings in the System
Setup program until a trained service technician changes the password jumper
setting to disable the passwords, and erases the existing passwords. This
procedure is described in "Disabling a Forgotten Password" on page 125.
Using the System Password
After a system password is assigned, only those who know the password have full
use of the system. When the System Password option is set to Enabled, the
system prompts you for the system password after the system starts.
Assigning a System Password
Before you assign a system password, enter the System Setup program and check
the System Password option.
When a system password is assigned, the setting shown for the System Password
option is Enabled. If the setting shown for the Password Status is Unlocked
,
you can change the system password. If the Password Status option is Locked
,
you cannot change the system password. When the system password feature is
disabled by a jumper setting, the system password is Disabled, and you cannot
change or enter a new system password.
Using the System Setup Program
45
When a system password is not assigned and the password jumper on the
system board is in the enabled (default) position, the setting shown for the
System Password option is Not Enabled and the Password Status field is
Unlocked. To assign a system password:
1
2
3
Verify that the Password Status option is set to Unlocked.
Highlight the System Password option and press <Enter>.
Type your new system password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a
placeholder appears in the field.
The password assignment is not case-sensitive. However, certain key
combinations are not valid. If you enter one of these combinations, the
system beeps. To erase a character when entering your password, press
<Backspace> or the left-arrow key.
NOTE: To escape from the field without assigning a system password, press
<Enter> to move to another field, or press <Esc> at any time prior to
completing step 5.
4
5
Press <Enter>.
To confirm your password, type it a second time and press <Enter>.
6
Either reboot your system now for your password protection to take effect
or continue working.
NOTE: Password protection does not take effect until you reboot the system.
Using Your System Password to Secure Your System
NOTE: If you have assigned a setup password (see "Using the Setup Password" on
page 48), the system accepts your setup password as an alternate system
password.
When the Password Status option is set to Unlocked, you have the option to
leave the password security enabled or to disable the password security.
46
Using the System Setup Program
To leave the password security enabled:
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
Type your password and press <Enter>.
To disable the password security:
1
2
Turn on or reboot your system by pressing <Ctrl><Alt><Del>.
Type your password and press <Ctrl><Enter>.
When the Password Status option is set to Locked whenever you turn on your
system or reboot your system by pressing <Ctrl><Alt><Del>, type your
password and press <Enter> at the prompt.
After you type the correct system password and press <Enter>, your system
operates as usual.
If an incorrect system password is entered, the system displays a message and
prompts you to re-enter your password. You have three attempts to enter the
correct password. After the third unsuccessful attempt, the system displays an
error message showing the number of unsuccessful attempts and that the
system has halted and will shut down. This message can alert you to an
unauthorized person attempting to use your system.
Even after you shut down and restart the system, the error message continues to
be displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System
Password and Setup Password options to further protect your system from
unauthorized changes.
Deleting or Changing an Existing System Password
1
When prompted, press <Ctrl><Enter> to disable the existing system
password.
If you are asked to enter your setup password, contact your network
administrator.
2
3
Enter the System Setup program by pressing <F2> during POST.
Select the System Security screen field to verify that the Password Status
option is set to Unlocked
.
4
When prompted, type the system password.
Using the System Setup Program
47
5
Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed for the System Password option, the system
password has been deleted. If Enabled is displayed for the System
Password option, press the <Alt><b> key combination to restart the
system, and then repeat steps 2 through 5.
Using the Setup Password
Assigning a Setup Password
You can assign (or change) a setup password only when the Setup Password
option is set to Not Enabled. To assign a setup password, highlight the Setup
Password option and press the <+> or <–> key. The system prompts you to
enter and verify the password. If a character is illegal for password use, the
system beeps.
NOTE: The setup password can be the same as the system password. If the two
passwords are different, the setup password can be used as an alternate system
password. However, the system password cannot be used in place of the setup
password.
You can use up to 32 characters in your password.
As you press each character key (or the spacebar for a blank space), a placeholder
appears in the field.
The password assignment is not case-sensitive. However, certain key
combinations are not valid. If you enter one of these combinations, the system
beeps. To erase a character when entering your password, press <Backspace> or
the left-arrow key.
After you verify the password, the Setup Password setting changes to Enabled
.
The next time you enter the System Setup program, the system prompts you for
the setup password.
A change to the Setup Password option becomes effective immediately
(restarting the system is not required).
Operating With a Setup Password Enabled
If Setup Password is set to Enabled, you must enter the correct setup password
before you can modify most of the System Setup options. When you start the
System Setup program, the program prompts you to enter a password.
48
Using the System Setup Program
If you do not enter the correct password in three attempts, the system lets you
view, but not modify, the System Setup screens—with the following exception:
If System Password is not set to Enabled and is not locked through the Password
Status option, you can assign a system password (however, you cannot disable or
change an existing system password).
NOTE: You can use the Password Status option in conjunction with the Setup
Password option to protect the system password from unauthorized changes.
Deleting or Changing an Existing Setup Password
1
2
Enter the System Setup program and select the System Security option.
Highlight the Setup Password option, press <Enter> to access the setup
password window, and press <Enter> twice to clear the existing setup
password.
The setting changes to Not Enabled
.
3
If you want to assign a new setup password, perform the steps in "Assigning
a Setup Password" on page 48.
Disabling a Forgotten Password
See "Disabling a Forgotten Password" on page 125.
Baseboard Management Controller Configuration
The Baseboard Management Controller (BMC) enables configuring,
monitoring, and recovery of systems remotely. BMC provides the following
features:
•
•
•
•
•
•
Uses the system’s serial port and integrated NIC
Fault logging and SNMP alerting
Access to system event log and sensor status
Control of system functions including power on and off
Support is independent of the system’s power or operating state
Provides text console redirection for system setup, text-based utilities, and
operating system consoles
NOTE: To remotely access the BMC through the integrated NIC, you must connect
the network connection to integrated NIC1.
Using the System Setup Program
49
For additional information on using BMC, see the documentation for the BMC
and systems management applications.
Entering the BMC Setup Module
1
2
Turn on or restart your system.
Press <Ctrl-E> when prompted after POST.
If your operating system begins to load before you press <Crtl-E>,
allow the system to finish booting, and then restart your system and try
again.
BMC Setup Module Options
For information about the BMC Setup Module options and how to configure
the emergency management port (EMP), see the BMC User’s Guide.
50
Using the System Setup Program
Installing System Components
This section describes how to install the following system components:
•
•
•
•
•
•
•
•
•
•
•
•
•
Cooling shroud
System battery
Optical drive
Hard drives
Fan assembly
Optional PCI fan
Power supply
Expansion cards
Riser card
System memory
Processor
Control panel
System board
Recommended Tools
You may need the following items to perform the procedures in this section:
•
•
•
Key to the system keylock
Wrist grounding strap
#2 Phillips screwdriver
Inside the System
In Figure 3-1, the bezel and system cover are removed to provide an interior
view of the system.
Installing System Components
51
Figure 3-1. Inside the System
4
5
3
6
2
7
1
10
8
9
1
4
optical drive (optional)
2
5
PCI fan (optional)
3
riser card
PCI expansion card
(optional)
processor and heat
sink
6
memory modules (4)
7
power supply
8
processor fan module
9
hard drive 1
10 hard drive 0
The system board holds the system's control circuitry and other electronic
components. The processor and memory are installed directly on the system
board. Using a riser card, the system can accommodate two expansion cards.
The peripheral bays provide space for up to two hard drives and an optional
optical drive. Power is supplied to the system board and drives through one
nonredundant power supply.
52
Installing System Components
Opening and Closing the System
The system is enclosed by an optional bezel and cover. To upgrade or
troubleshoot the system, remove the bezel and cover.
Removing the Bezel
1
2
3
Unlock the bezel. See Figure 3-2.
Unlatch the left end of the bezel and rotate it away from the front panel.
Unhook the right end of the bezel and pull the bezel away from the
system.
Figure 3-2. Installing and Removing the Optional Bezel
1
2
1
key lock
2
bezel
Installing System Components
53
Installing the Bezel
1
2
3
Hook the right end of the bezel into the bezel slot on the right side of the
system front plate
Rotate the other end of the bezel toward the front panel and press the
bezel onto the panel to engage the latch.
Lock the bezel.
Opening the System
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet and peripherals.
Extend the system out of the rack to the locked position. If the system is
installed on static rails, remove the system from the rack and place it on a
work surface.
3
4
5
To remove the system cover, loosen the thumbscrew at the back of the
system. See Figure 3-3.
Slide the cover backward about 1.3 cm (0.5 inch), and grasp the cover on
both sides.
Carefully lift the cover away from the system.
54
Installing System Components
Figure 3-3. Installing and Removing the System Cover
1
2
1
system cover
2
thumbscrew
Closing the System
1
2
3
Ensure that you did not leave tools or parts inside the system.
Place the cover over the sides of the chassis, and slide the cover forward.
Tighten the thumbscrew at the back of the system to secure the cover. See
Figure 3-3.
4
5
Replace the system in the rack, and reconnect the peripheral cables.
Reconnect the system to the electrical outlet, and turn on the system.
Installing System Components
55
Cooling Shroud
The cooling shroud covers the processor and system battery and provides air
Removing the Cooling Shroud
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
While grasping the cooling shroud, press the release latch and lift the
shroud away from the fan assembly. See Figure 3-4.
3
Remove the cooling shroud.
56
Installing System Components
Figure 3-4. Installing and Removing the Cooling Shroud
3
1
2
1
tab
2
release latch
Installing the Cooling Shroud
1
2
3
Insert the tab on the side of the cooling shroud and the release latch into
the fan assembly. See Figure 3-4.
Push the cooling shroud down until the release latch snaps into place,
securing the shroud to the fan assembly.
Close the system. See "Closing the System" on page 55.
Installing System Components
57
System Battery
Replacing the System Battery
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Enter the System Setup program and, if possible, make a printed copy of
the System Setup screens.
See "Using the System Setup Program" on page 35.
2
3
Open the system. See "Opening the System" on page 54.
Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 56.
4
5
Remove the riser card. See "Removing the Riser Card" on page 79.
Locate the battery on the system board. See Figure 6-2 for the battery
location.
6
7
Grasp the battery with your fingers and pull it out of the battery socket.
See Figure 3-5.
Push the new battery into the battery socket as shown in Figure 3-5.
NOTE: The side of the battery labeled "+" must face toward the open side of
the battery socket.
58
Installing System Components
Figure 3-5. Replacing the Battery
1
2
3
1
battery
2
battery socket
3
retention tab
8
9
Reinstall the riser card. See "Installing the Riser Card" on page 80.
Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.
10 Close the system. See "Closing the System" on page 55.
properly.
12 From the main screen, select System Time to enter the correct time and
date.
Also, re-enter any system configuration information that is no longer
displayed on the System Setup screens, and then exit the System Setup
program.
13 To test the newly installed battery, see "Troubleshooting the System
Battery" on page 106.
Installing System Components
59
Optical Drive
The optional optical drive is mounted in a bracket using two alignment pins
and a spring clip on top of hard drive 0. An interposer card is connected to the
back of the drive which allows the drive to be connected to the SATA_2
connector on the system board.
Removing the Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
Disconnect the power and interface cables from the optical drive's
interposer card.
3
Pull the two captive fasteners that secure the interposer card to the hard
drive 0 carrier. See Figure 3-6.
4
5
Disconnect the interposer card from the optical drive.
Press the bracket release lever that secures the optical drive to the hard
drive 0 carrier. See Figure 3-6.
6
Lift and tilt the optical drive up and out of the bracket as shown in
Figure 3-6.
60
Installing System Components
Figure 3-6. Removing and Installing the Optional Optical Drive
2
3
4
5
1
6
8
7
1
4
7
interposer board
power cable
2
5
captive fasteners (2)
retaining pins (4)
hard drive 0
3
6
interface cable
mounting holes (4)
bracket release lever
8
Installing the Optical Drive
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Align the optical drive's mounting holes with the retaining pins on the
hard drive 0 bracket. See Figure 3-6.
Rotate the drive downward until it snaps into place.
Installing System Components
61
3
Connect the interposer card to the optical drive.
Push the plungers into the captive fastener barrels until they snap into
place.
4
5
Connect the interface and power cables to the optical drive's interposer
card.
Close the system. See "Closing the System" on page 55.
Configuring the Boot Drive
The drive or device from which the system boots is determined by the boot
order specified in the System Setup program. See "Using the System Setup
Program" on page 35. To boot the system from a hard drive or drive array, the
drive(s) must be connected to the appropriate controller:
•
•
•
For systems using the integrated hard-drive controller, the master drive
(drive 0) must be connected to the SATA_0 connector on the system
board. To identify system board connectors, see Figure 6-2.
For systems with a SAS controller installed, the hard drive must be
connected to the SAS controller card. See the documentation that
accompanied the controller card.
To boot from a SAS RAID array, the drive must be connected to the RAID
controller card. See the documentation that accompanied the controller
card.
Hard Drives
Your system contains up to two non-hot-pluggable SATA or SAS hard drives.
If your system contains SAS hard drives, they must be connected to a SAS
controller card. The cables for hard drive 1 are routed through a cable clamp
mounted to the chassis.
62
Installing System Components
Removing a Hard Drive
The procedures for removing and installing SATA or SAS hard drives are the
same.
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
If applicable, remove the optical drive.
Remove the optical drive if you are removing hard drive 0. See "Removing
the Optical Drive" on page 60.
3
Disconnect the power and interface cables from the hard drive.
The interface cables for SATA hard drives are connected to the system
board. See Figure 6-2 for the location of the system board connectors.
The interface cables for SAS hard drives are connected to a controller card.
4
5
Pull up on the plunger that secures the hard-drive carrier to the chassis.
See Figure 3-7 and Figure 3-8.
Slide the hard-drive carrier backward and lift the carrier out of the chassis.
See Figure 3-7 and Figure 3-8.
Installing System Components
63
Figure 3-7. Removing the HDD0 Hard-Drive Carrier
1
2
3
4
5
6
1
4
HDD0 hard-drive
carrier
2
5
power cable
notches (4)
3
6
interface cable
tabs (4)
plunger
64
Installing System Components
Figure 3-8. Removing the HDD1 Hard-Drive Carrier
2
3
4
1
6
5
1
4
HDD1 hard-drive
carrier
2
5
plunger
3
6
power cable
tabs (4)
interface cable
notches (4)
6
Using a #2 Phillips screwdriver, remove the four screws that secure the
hard drive to the carrier and remove the drive from the carrier. See
Figure 3-9 and Figure 3-10.
Installing System Components
65
Figure 3-10. Removing the Hard Drive From the HDD1 Drive Carrier
1
2
3
4
1
4
HDD1 hard-drive carrier
mounting holes (4)
2
screws (4)
3
hard drive
Installing a Hard Drive
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Using a #2 Phillips screwdriver, install the four screws that secure the hard
drive to the carrier. See Figure 3-10.
3
Align the hard-drive carrier so that the tabs on the chassis slide into the
notches in the carrier. See Figure 3-7.
4
5
Slide the carrier forward until it stops.
Press down on the plunger to secure the hard-drive carrier to the chassis.
See Figure 3-7 and Figure 3-8.
Installing System Components
67
6
Connect the power and interface cables to the new drive:
•
If no SAS controller card is present, attach SATA interface cables to
the hard drives and the SATA connectors on the system board.
Connect hard drive 0 to the SATA_0 connector and hard drive 1 to the
SATA_1 connector. See Figure 6-2 for the location of the SATA
connectors.
•
If a SAS controller card is present, attach the HDD0 cable from the
SAS controller to hard drive 0 and attach the HDD1 cable to hard
drive 1. See the controller card documentation for further
information.
7
8
Install the CD drive.
Install the CD drive if you are removing hard drive 0. See "Installing the
Optical Drive" on page 61.
Close the system. See "Closing the System" on page 55.
See "Installing an Expansion Card" on page 75 for general instructions about
installing the controller card. See the controller card documentation for
specific information on installing and configuring the card.
NOTICE: If your SAS controller has an external storage connector, you must install
the optional PCI fan assembly in your system to maintain the proper cooling
environment. Failure to install the fan assembly could result in the system
overheating and shutting down unexpectedly. See "Installing the PCI Fan Assembly"
on page 72 for instructions on installing the PCI fan assembly.
Fan Assembly
The fan assembly contains two fans and provides cooling for the processor
and memory modules.
68
Installing System Components
Removing the Fan Assembly
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 56.
3
Disconnect the fan assembly’s power cable from the system board. See
Figure 3-11.
4
5
6
7
Remove the data cable from hard drive 1 if installed. See Figure 3-11.
Remove the hard drive 0 power cable if installed.
Pull the cables out of the fan assembly’s cable tray. See Figure 3-11.
While pressing the two release levers on the fan assembly, lift the fan
assembly off of the two securing posts and out of the chassis. See
Figure 3-11.
Installing System Components
69
Figure 3-11. Installing and Removing the Fan Assembly
1
2
5
3
4
1
4
release levers (2)
2
5
power cable
cable tray
3
securing posts (2)
hard drive 1 data cable
Installing the Fan Assembly
1
Align the holes in the fan assembly with the two fan assembly securing
posts. See Figure 3-11.
2
Lower the fan assembly until the release levers snap onto the securing
posts.
3
4
Route the cables in the fan assembly cable tray. See Figure 3-11.
Reconnect the hard drive 1 data cable to the hard drive. See Figure 3-11.
70
Installing System Components
5
6
7
Reconnect the fan assembly power cable to the system board.
Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.
Close the system. See "Closing the System" on page 55.
Optional PCI Fan Assembly
The optional PCI fan module provides cooling for the expansion cards.
NOTICE: Your system requires the PCI fan assembly if your system has a SAS
controller that can be connected to an external storage system. Removing the fan
assembly or disabling the fan could result in your system overheating and shutting
down unexpectedly.
Removing the PCI Fan Assembly
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
Disconnect the following cables from the system board and SAS controller
(if present):
•
•
•
•
•
fan power cable
intrusion switch cable
hard drive interface cables
control panel interface cable
optical drive interface cable (if present)
3
4
5
Pull the interface cables through the panel cutout and fold them out of the
way. See Figure 3-12.
Using a #2 Phillips screwdriver, remove the two screws securing the PCI
fan assembly to the chassis. See Figure 3-12.
Remove the fan assembly from the system.
Installing System Components
71
Figure 3-12. Installing and Removing the PCI Fan Assembly
1
2
3
4
1
4
PCI fan assembly
2
3
panel cutout
chassis intrusion switch
Installing the PCI Fan Assembly
1
Align the fan assembly with the screw holes on the chassis and use a #2
Phillips screwdriver to install the two mounting screws. See Figure 3-12.
2
Connect the fan’s power cable to the PCI FAN connector on the system
board. See Figure 6-2 for the location of the connector.
72
Installing System Components
3
Connect the intrusion switch cable to the INTRUSION_SWITCH
connector on the system board. See Figure 6-2 for the location of the
connector.
4
5
Route all interface connectors through the panel cutout.
Connect the hard-drive connectors to the SATA connectors on the system
board or to the SAS controller, if present. See "Installing a Hard Drive" on
page 67.
6
7
8
Connect the control panel interface cable to the FP_CONN1 connector
on the system board. See Figure 6-2 for the location of the connector.
Connect the optical drive interface cable to the SATA_2 connector on the
system board. See Figure 6-2 for the location of the connector.
Close the system. See "Closing the System" on page 55.
Power Supply
Removing the Power Supply
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
Disconnect the following power supply cables:
a
b
c
P3 from the hard drive cable harness
P2 from system board connector 12V
P1 from system board connector PWR_CONN
3
4
Using a #2 Phillips screwdriver, remove the screw at the front of the power
supply that secures the power supply to the chassis. See Figure 3-13.
Slide the power supply forward and lift straight up to remove the power
supply from the chassis.
Installing System Components
73
Figure 3-13. Installing and Removing the Power Supply
3
4
2
1
5
7
6
1
4
7
screw
2
5
P1 connector
pins (4)
3
P2 connector
power supply
P3 connector
6
securing brackets (4)
74
Installing System Components
Installing the Power Supply
1
2
3
Lower the power supply into the chassis and slide it backward until the
four pins on the power supply are engaged into the securing brackets.
Using a #2 Phillips screwdriver, install the screw at the front of the power
supply that secures the power supply to the chassis.
Connect the following power supply cables:
a
b
c
P3 to the hard drive cable harness
P2 to the system board connector 12V
P1 to the system board connector PWR_CONN
4
Close the system. See "Closing the System" on page 55.
The system is available with an optional PCIe riser card or PCI-X/PCIe riser
card. The PCIe riser card contains two PCIe expansion slots with x8-lane
connectors—slot 1 has x4-lane capability and slot 2 has x8-lane capability.
The PCI-X/PCIe riser card provides one PCI-X expansion slot and one PCIe
x8-lane expansion slot. If you are installing a remote access controller card, it
must be installed in the upper slot of a PCI-X/PCIe riser card. See "PCIe Riser
Card Connectors" on page 124 for the locations of the expansion-card slots on
the two types of riser cards.
Installing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
Remove the expansion-card retainer adjacent to the expansion card slots.
See Figure 3-14.
3
Slide the expansion-card sliding retainer to the retracted or open position.
See Figure 3-15.
Installing System Components
75
4
Remove the filler bracket on the slot you will be using.
NOTE: Keep this bracket if you need to remove the expansion card. Filler
brackets must be installed over empty expansion card slots to maintain Federal
Communications Commission (FCC) certification of the system. The brackets
also keep dust and dirt out of the system and aid in proper cooling and airflow
inside the system.
5
Insert the expansion card firmly into the expansion-card connector on the
riser card until the card is fully seated.
NOTE: Ensure that the expansion-card bracket is also inserted into the
securing slot on the chassis's back panel.
6
7
Replace the expansion-card retainer. See Figure 3-14.
Slide the expansion-card sliding retainer to the closed position so that it
engages the edge of the expansion card. See Figure 3-15.
8
9
Connect any internal or external cable(s) to the expansion card.
NOTE: You may need to remove the riser card in order to install certain
expansion cards with internal connectors. See "Riser Card" on page 79.
Close the system. See "Closing the System" on page 55.
76
Installing System Components
Figure 3-14. Installing and Removing Expansion Cards
1
2
3
5
4
1
4
expansion-card
retainer
2
5
slot 1
3
slot 2
expansion-card
connector (on riser
card)
expansion card
Installing System Components
77
Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer
2
1
3
1
expansion-cardsliding
retainer
2
release tab
3
expansion card
Removing an Expansion Card
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
Disconnect any internal or external cable(s) that are connected to the
expansion card.
3
4
Lift the expansion-card retainer adjacent to the PCI slots. See Figure 3-14.
Slide the expansion-card sliding retainer to the retracted or open position.
See Figure 3-15.
78
Installing System Components
5
6
Grip the edges of the expansion card with the fingers of both hands and
If you are permanently removing the card, replace the metal filler bracket
over the empty card-slot opening.
NOTE: Filler brackets must be installed over empty expansion-card slots to
maintain FCC certification of the system. The brackets also keep dust and dirt
out of the system and aid in proper cooling and airflow inside the system.
7
8
Replace the expansion-card retainer.
Close the system. See "Closing the System" on page 55.
Riser Card
The riser card provides two expansion-card slots. See "Expansion Cards" on
page 75 for detailed information on the expansion-card slots.
Removing the Riser Card
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
Remove any expansion card(s). See "Removing an Expansion Card" on
page 78.
3
4
Using a #2 Phillips screwdriver, remove the two screws that secure the riser
card to the chassis. See Figure 3-16.
Lift the riser card straight up and remove the riser card from the system.
Installing System Components
79
Figure 3-16. Installing and Removing the Riser Card
1
2
1
screws (2)
2
riser card
Installing the Riser Card
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
3
4
Insert the riser card firmly into the riser card connector on the system
board until the riser card is fully seated.
Using a #2 Phillips screwdriver, install the two screws that secure the riser
card to the system board.
Install any expansion card(s). See "Installing an Expansion Card" on
page 75.
Close the system. See "Closing the System" on page 55.
80
Installing System Components
System Memory
The four memory module sockets are located on the system board adjacent to
the power supply and can accommodate 512 MB to 8 GB of unbuffered ECC
PC-5300/6400 (DDR2 667 or DDR 800) memory. See Figure 6-2 for the
location of the memory module sockets.
You can upgrade the system memory by installing combinations of 512-MB,
1-GB, and 2-GB unbuffered memory modules. If you receive an error message
stating that maximum memory has been exceeded, see "System Messages" on
page 19 for more information. You can purchase memory upgrade kits from
Dell.
NOTE: The memory modules must be PC-5300/6400 compliant.
Memory Module Installation Guidelines
The memory module sockets are arranged in banks (1 and 2) on two channels
(A and B).
The memory module banks are identified as follows:
Bank 1: DIMM1_A and DIMM1_B
Bank 2: DIMM2_A and DIMM2_B
The memory module banks must be installed in identical pairs in
configurations that have more than one memory module. For example, if
socket DIMM1_A contains a 512-MB memory module, then the second
memory module to be installed must be a 512-MB memory module in socket
DIMM1_B.
Table 3-1 shows examples of different memory configurations, based on the
following guidelines:
•
•
The minimum memory configuration is 512 MB.
If only one memory module is installed, it must be installed in the
DIMM1_A socket.
•
•
A bank must contain identical memory modules.
Install the memory modules in bank 1 (DIMM1_x) before installing
memory modules in bank 2 (DIMM2_x).
•
Installing three memory modules is not supported.
Installing System Components
81
Table 3-1. Sample Memory Module Configurations
Total Memory DIMM1_A
DIMM2_A
None
DIMM1_B
None
DIMM2_B
None
512 MB
1 GB
1 GB
2 GB
2 GB
3 GB
4 GB
4 GB
5 GB
6 GB
8 GB
512 MB
512 MB
1 GB
None
512 MB
None
None
None
None
512 MB
1 GB
512 MB
None
512 MB
1 GB
512 MB
None
1 GB
512 MB
1 GB
1 GB
512 MB
1 GB
1 GB
1 GB
2 GB
None
2 GB
None
2 GB
512 MB
1 GB
2 GB
512 MB
1 GB
2 GB
2 GB
2 GB
2 GB
2 GB
2 GB
Installing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
3
Open the system. See "Opening the System" on page 54.
Locate the memory module sockets. See Figure 6-2.
Press the ejectors on the memory module socket down and out, as shown
in Figure 3-17, to allow the memory module to be inserted into the socket.
4
Align the memory module's edge connector with the alignment keys of the
memory module socket, and insert the memory module in the socket.
NOTE: The memory module socket has two alignment keys that allow you to
install the memory module in the socket in only one way.
82
Installing System Components
5
Press down on the memory module with your thumbs while pulling up on
the ejectors with your index fingers to lock the memory module into the
socket.
When the memory module is properly seated in the socket, the ejectors on
the memory module socket align with the ejectors on the other sockets
that have memory modules installed.
6
Repeat step 2 through step 5 of this procedure to install the remaining
memory modules. See Table 3-1 for valid memory configurations.
7
8
Close the system. See "Closing the System" on page 55.
(Optional) Press <F2> to enter the System Setup program, and check the
The system should have already changed the value to reflect the newly
installed memory.
9
If the value is incorrect, one or more of the memory modules may not be
installed properly. Repeat step 1 through step 8 of this procedure, checking
to ensure that the memory modules are firmly seated in their sockets.
10 Run the system memory test in the system diagnostics. See "Running the
System Diagnostics" on page 117.
Installing System Components
83
Figure 3-17. Installing and Removing a Memory Module
1
2
3
4
1
4
memory module
2
memory module
socket ejectors (2)
3
socket
alignment keys (2)
Removing Memory Modules
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
3
Open the system. See "Opening the System" on page 54.
Locate the memory module sockets. See Figure 6-2.
Press down and out on the ejectors on each end of the socket until the
memory module pops out of the socket. See Figure 3-17.
4
Close the system. See "Closing the System" on page 55.
84
Installing System Components
Processor
You can upgrade the processor to take advantage of future options in speed
and functionality. The processor and its associated internal cache memory are
contained in a land grid array (LGA) package that is installed in a ZIF socket
on the system board.
Replacing the Processor
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Open the system. See "Opening the System" on page 54.
NOTICE: Never remove the heat sink from a processor unless you intend to remove
the processor. The heat sink is necessary to maintain proper thermal conditions.
NOTE: When you remove the heat sink, the possibility exists that the processor
might adhere to the heat sink and be removed from the socket. It is recommended
that you remove the heat sink while the processor is still warm.
2
3
Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 56.
Using a #2 Phillips screwdriver, loosen the four captive screws that secure
the heat sink to the system board. See Figure 3-18.
Installing System Components
85
Figure 3-18. Installing and Removing the Heat Sink
2
1
1
captive screws (4)
2
heat sink
4
5
Wait 30 seconds for the heat sink to loosen from the processor.
If the heat sink has not separated from the processor, carefully rotate the
heat sink in a clockwise, then counterclockwise, direction until it releases
from the processor. Do not pry the heat sink off of the processor.
6
7
Lift the heat sink off of the processor and set the heat sink aside.
Press down on the processor socket release lever, then pull the release lever
upward to the fully open position. See Figure 3-19.
8
9
Open the processor cover. See Figure 3-19.
Lift the processor vertically out of the socket. Leave the processor cover
and release lever in the open position so that the socket is ready for the
new processor. See Figure 3-19.
86
Installing System Components
Figure 3-19. Installing and Removing the Processor
5
4
3
2
1
1
4
processor socket
release lever
2
5
processor socket
pin-1 locators
3
processor
processor cover
10 Unpack the new processor.
11 Ensure that the processor socket release lever is in the fully open position.
12 Align the pin 1 corners of the processor and socket. See Figure 3-19.
NOTICE: You must position the processor correctly in the socket to avoid
damaging the processor and the system board when you turn on the system. Be
careful not to touch or bend the pins on the socket.
13 Set the processor lightly in the socket and ensure that the processor is level
in the socket. When the processor is positioned correctly, press it gently to
seat it in the socket.
14 Close the processor cover.
Installing System Components
87
15 Rotate the release lever back down until it snaps into place, securing the
processor cover.
16 Install the heat sink.
a
Using a clean lint-free cloth, remove the existing thermal grease from
the heat sink.
NOTE: Use the heat sink that you removed earlier in this procedure.
Apply thermal grease evenly to the top of the processor.
Place the heat sink onto the processor. See Figure 3-18.
b
c
d
Using a #2 Phillips screwdriver, tighten in a diagonal pattern the four
captive screws that secure the heat sink to the system board. See
Figure 3-18.
17 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.
18 Close the system. See "Closing the System" on page 55.
As the system boots, it detects the presence of the new processor and
automatically changes the system configuration information in the System
Setup program.
19 Press <F2> to enter the System Setup program, and check that the processor
information matches the new system configuration.
See "Using the System Setup Program" on page 35.
20 Run the system diagnostics to verify that the new processor operates
correctly.
See "Running the System Diagnostics" on page 117 for information about
running the diagnostics and troubleshooting processor problems.
88
Installing System Components
Control Panel Assembly (Service-Only
Procedure)
Removing the Control Panel Assembly
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
3
Open the system. See "Opening the System" on page 54.
Disconnect the control panel cables. See Figure 3-20.
Using a #2 Phillips screwdriver, remove the two screws that secure the
control panel assembly to the chassis. See Figure 3-20.
4
Carefully lift the back of the control panel assembly to clear the chassis
mounting studs, and remove the assembly from the system.
Installing System Components
89
Figure 3-20. Installing and Removing the Control Panel Assembly
1
2
3
4
1
4
control panel
assembly
2
screws (2)
3
cables
mounting holes (2)
Installing the Control Panel Assembly
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Align the control panel assembly’s mounting holes with the chassis
mounting holes. See Figure 3-20.
Using a #2 Phillips screwdriver, install the two screws that secure the
control panel assembly to the chassis. See Figure 3-20.
90
Installing System Components
3
4
Connect the control panel cables. See Figure 3-20.
Close the system. See "Closing the System" on page 55.
System Board (Service-Only Procedure)
The system board and system board tray are removed and replaced as a single
assembly.
Removing the System Board Assembly
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
safety precautions, working inside the computer and protecting against
1
2
Open the system. See "Opening the System" on page 54.
Remove the cooling shroud. See "Removing the Cooling Shroud" on
page 56.
3
4
Remove the heat sink and processor. See "Replacing the Processor" on
page 85.
Remove the memory modules. See "Removing Memory Modules" on
page 84.
NOTE: As you remove the memory modules, record the memory module
socket locations to ensure proper installation.
5
6
7
If applicable, disconnect the optical drive interface cable from the IDE
connector on the system board. See Figure 6-2.
Disconnect the control-panel interface cable from the FP_CONN1
connector on the system board. See Figure 6-2.
Disconnect the hard-drive interface cables:
a
b
If a SAS controller is installed, disconnect the interface cable from the
controller card.
If the system hard drives are connected to the integrated controller,
disconnect the interface cables from the SATA_0 and SATA_1
connectors on the board. See Figure 6-2.
Installing System Components
91
8
9
Remove all PCI expansion cards installed on the riser card. See "Removing
an Expansion Card" on page 78.
Remove the riser card. See "Removing the Riser Card" on page 79.
10 Disconnect the chassis intrusion cable from the INTRUSION_SWITCH
connector on the system board.
11 Disconnect the two power cables from the 12V and PWR_CONN
connectors on the system board. See Figure 6-2.
12 Pull up on the plunger that secures the system board tray to the chassis
floor. See Figure 3-21.
13 Using the tab on the system board tray, slide the system board forward
(toward the front of the system) and lift the assembly up and out of the
chassis. See Figure 3-21.
14 Lay the system board tray down on a smooth, nonconductive work surface.
92
Installing System Components
Installing the System Board Assembly
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Unpack the new system board assembly.
Align the system board tray so that the tabs on the chassis floor slide into
the notches in the system board tray.
3
4
Slide the system board tray backward until it stops.
Press down on the plunger that secures the system board tray to the
chassis. See Figure 3-21.
5
6
Connect the two power cables to the 12V and PWR_CONN connectors on
the system board. See Figure 6-2.
Connect the chassis intrusion cable to the INTRUSION_SWITCH
connector on the system board.
7
8
Install the riser card. See "Installing the Riser Card" on page 80.
Using a #2 Phillips screwdriver, tighten the two screws that secure the riser
card to the system board.
9
Install any PCI expansion cards that you removed. See "Installing an
Expansion Card" on page 75.
10 Connect the hard-drive interface cables:
a
If you installed a SAS controller, reconnect the interface cable to the
controller card.
b
If your configuration uses the integrated controller, reconnect the hard
drive 0 interface cable to the SATA_0 connector and the hard drive 1
interface cable to the SATA_1 connector on the system board. See
Figure 6-2 for the location of the SATA connectors.
11 Install the processor and heat sink. See "Replacing the Processor" on
page 85.
12 Install the memory modules. See "Installing Memory Modules" on page 82.
NOTE: Install the memory modules as noted in step 3 of the procedure in
"Removing the System Board Assembly" on page 91.
94
Installing System Components
13 Connect the control-panel interface cable to the FP_CONN1 connector
on the system board. See Figure 6-2 for the location of the FP_CONN1
connector.
14 If applicable, connect the optical drive interface cable to the SATA_2
connector on the system card. See Figure 6-2 for the location of the
SATA_2 connector.
15 Install the cooling shroud. See "Installing the Cooling Shroud" on page 57.
16 Close the system. See "Closing the System" on page 55.
Installing System Components
95
96
Installing System Components
Troubleshooting Your System
Safety First—For You and Your System
To perform certain procedures in this document, you must remove the system
cover and work inside the system. While working inside the system, do not
attempt to service the system except as explained in this guide and elsewhere in
your system documentation.
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
Start-Up Routine
Look and listen during the system's start-up routine for the indications
described in Table 4-1.
Table 4-1. Start-Up Routine Indications
Look/listen for:
Action
An error message displayed on the
monitor.
See "System Messages" on page 19.
System status and diagnostic
indicators
See "Front-Panel Features and Indicators" on
page 13 and "Diagnostics Indicator Codes" on
page 29.
Alert messages from the systems
management software.
See the systems management software
documentation.
The monitor's power indicator.
The keyboard indicators.
See "Troubleshooting the Video Subsystem"
on page 99.
See "Troubleshooting the Keyboard" on
page 100.
Troubleshooting Your System
97
Table 4-1. Start-Up Routine Indications (continued)
Look/listen for:
Action
The USB diskette drive activity
indicator.
See "Troubleshooting a USB Device" on
page 102.
The USB CD drive activity indicator. See "Troubleshooting a USB Device" on
page 102.
The optical drive activity indicator.
The hard-drive activity indicator.
See "Troubleshooting an Optical Drive" on
page 110.
See "Troubleshooting a Hard Drive" on
page 111.
An unfamiliar constant scraping or
grinding sound when you access a
drive.
See "Getting Help" on page 127.
Checking the Equipment
This section provides troubleshooting procedures for external devices attached
to the system, such as the monitor, keyboard, or mouse. Before you perform any
of the procedures, see "Troubleshooting External Connections" on page 99.
Troubleshooting IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an
IRQ simultaneously. To avoid this type of conflict, see the documentation for
each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ
assignments.
Table 4-2. IRQ Assignment Defaults
IRQ Line
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5
Assignment
System timer
Keyboard controller
Interrupt controller 1 to enable IRQ8 through IRQ15
Available
Serial port 1 (COM1 and COM3)
Available
98
Troubleshooting Your System
Table 4-2. IRQ Assignment Defaults (continued)
IRQ Line
IRQ6
Assignment
Available
IRQ7
Available
IRQ8
Real-time clock
IRQ9
ACPI functions (used for power management)
IRQ10
IRQ11
IRQ12
Available
Available
PS/2 mouse port (available if the mouse is disabled through the System
Setup program)
IRQ13
IRQ14
IRQ15
Math coprocessor
Available
Available
Troubleshooting External Connections
Loose or improperly connected cables are the most likely source of problems for
the system, monitor, and other peripherals (such as a printer, keyboard, mouse,
or other external device). Ensure that all external cables are securely attached to
the external connectors on your system. See Figure 1-1 for the front-panel
connectors and Figure 1-2 for the back-panel connectors on your system.
Troubleshooting the Video Subsystem
Problem
•
•
Monitor is not working properly.
Video memory is faulty.
Troubleshooting Your System
99
Action
1
2
Check the system and power connections to the monitor.
Determine whether the system has monitors attached to both the front
and rear video connectors.
video connector. When a monitor is connected to the front panel, and the
back-panel video connector is disabled.
If two monitors are attached to the system, disconnect one monitor. If the
problem is not resolved, continue to the next step.
3
4
Check the system and power connections to the monitor.
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see "Getting Help" on page 127.
Troubleshooting the Keyboard
Problem
•
•
System message indicates a problem with the keyboard.
Keyboard is not functioning properly.
Action
1
2
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
Press each key on the keyboard, and examine the keyboard and its cable for
signs of damage.
Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help"
on page 127.
If the problem is not resolved, see "Getting Help" on page 127.
100
Troubleshooting Your System
Troubleshooting the Mouse
Problem
•
•
System message indicates a problem with the mouse.
Mouse is not functioning properly.
Action
1
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
If the test fails, continue to the next step.
2
3
Examine the mouse and its cable for signs of damage.
Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help" on
page 127.
If the problem is not resolved, see "Getting Help" on page 127.
Troubleshooting Basic I/O Functions
Problem
•
•
Error message indicates a problem with a serial port.
Device connected to a serial port is not operating properly.
Action
1
Enter the System Setup program and ensure that the serial port is enabled.
See "Using the System Setup Program" on page 35.
2
If the problem is confined to a particular application, see the application
documentation for specific port configuration requirements that the
program may require.
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
If the tests run successfully but the problem persists, see "Troubleshooting
a Serial I/O Device" on page 102.
Troubleshooting Your System
101
Troubleshooting a Serial I/O Device
Problem
•
Device connected to the serial port is not operating properly.
Action
1
2
Turn off the system and any peripheral devices connected to the serial
port.
Swap the serial interface cable with a working cable, and turn on the
system and the serial device.
If the problem is resolved, replace the interface cable. See "Getting Help"
on page 127.
3
4
Turn off the system and the serial device, and swap the device with a
comparable device.
Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help" on
page 127.
If the problem persists, see "Getting Help" on page 127.
Troubleshooting a USB Device
Problem
•
•
System message indicates a problem with a USB device.
Device connected to a USB port is not operating properly.
Action
1
Enter the System Setup program, and ensure that the USB ports are
enabled. See "Using the System Setup Program" on page 35.
Turn off the system and any USB devices.
2
3
Disconnect the USB devices, and connect the malfunctioning device to
the other USB connector.
102
Troubleshooting Your System
4
5
Turn on the system and then turn on the reconnected device.
If the problem is resolved, the USB connector might be defective. See
"Getting Help" on page 127.
If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help"
on page 127.
6
7
Turn off the system and the USB device, and swap the device with a
comparable device.
Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help" on
page 127.
If the problem persists, see "Getting Help" on page 127.
Troubleshooting a NIC
Problem
•
NIC cannot communicate with network.
Action
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
Check the appropriate indicator on the NIC connector. See "NIC Indicator
Codes" on page 19.
•
•
If the link indicator does not light, check all cable connections.
If the activity indicator does not light, the network driver files might
be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's
documentation.
•
•
Change the autonegotiation setting, if possible.
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the
documentation for the NIC card.
Troubleshooting Your System
103
3
4
5
Ensure that the appropriate drivers are installed and the protocols are
bound. See the NIC's documentation.
Enter the System Setup program and confirm that the NICs are enabled.
See "Using the System Setup Program" on page 35.
Ensure that the NICs, hubs, and switches on the network are all set to the
same data transmission speed. See the network equipment
documentation.
6
Ensure that all network cables are of the proper type and do not exceed the
maximum length.
Responding to a Systems Management Software
Alert Message
Systems management software monitors critical system voltages and
temperatures, fans, and hard drives in the system. Alert messages appear in the
Alert Log window. For information about the Alert Log window, see the systems
management software documentation.
Troubleshooting a Wet System
Problem
•
•
Liquid spilled on the system.
Excessive humidity.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2
3
Open the system. See "Opening the System" on page 54.
Remove all expansion cards installed in the system. See "Removing an
Expansion Card" on page 78.
104
Troubleshooting Your System
4
5
6
Let the system dry thoroughly for at least 24 hours.
Close the system. See "Closing the System" on page 55.
attached peripherals.
If the system does not start properly, see "Getting Help" on page 127.
7
8
If the system starts properly, shut down the system and reinstall all of the
expansion cards that you removed. See "Installing an Expansion Card" on
page 75.
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
If the tests fail, see "Getting Help" on page 127.
Troubleshooting a Damaged System
Problem
•
System was dropped or damaged.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Open the system. See "Opening the System" on page 54.
Ensure that the following components are properly installed:
•
•
•
Expansion cards
Power supplies
Fans
3
4
5
Ensure that all cables are properly connected.
Close the system. See "Closing the System" on page 55.
Run the system board tests in the system diagnostics. See "Running the
System Diagnostics" on page 117.
If the tests fail, see "Getting Help" on page 127.
Troubleshooting Your System
105
Troubleshooting the System Battery
Problem
•
•
•
System message indicates a problem with the battery.
System Setup program loses system configuration information.
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the
NVRAM may lose its system configuration information. This situation is caused by a
defective battery.
Action
1
the System Setup Program" on page 35.
2
Turn off the system and disconnect it from the electrical outlet for at least
one hour.
3
4
Reconnect the system to the electrical outlet and turn on the system.
Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace
the battery. See "System Battery" on page 58.
If the problem is not resolved by replacing the battery, see "Getting Help"
on page 127.
NOTE: Some software may cause the system time to speed up or slow down. If the
system seems to operate normally except for the time kept in the System Setup
program, the problem may be caused by software rather than by a defective
battery.
Troubleshooting the Power Supply
Problem
•
System-status indicators are amber.
106
Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Run the appropriate online diagnostics test. See "Using Dell PowerEdge
from the electrical outlet.
3
4
Open the system. See "Opening the System" on page 54.
Ensure that the power supply is properly installed by removing and
reinstalling it. See "Power Supply" on page 73.
If the problem persists, remove the faulty power supply. See "Removing the
Power Supply" on page 73.
5
Install a new power supply. See "Installing the Power Supply" on page 75.
If the problem persists, see "Getting Help" on page 127.
Troubleshooting System Cooling Problems
Problem
•
Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
•
•
•
•
Ambient temperature is too high.
External airflow is obstructed.
Cables inside the system obstruct airflow.
An individual cooling fan has failed. See "Troubleshooting a Fan" on
page 108.
Troubleshooting Your System
107
Troubleshooting a Fan
Problem
•
•
System-status indicator is amber.
Systems management software issues a fan-related error message.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Run the appropriate diagnostic test. See "Using Dell PowerEdge
2
3
Open the system. See "Opening the System" on page 54.
Ensure that the faulty fan's power cable is firmly attached to the fan power
connector. See "Fan Assembly" on page 68.
NOTE: Wait 30 seconds for the system to recognize the fan and determine
whether it is working properly.
4
If the problem is not resolved, install a new fan. See "Fan Assembly" on
page 68.
If the replacement fan is working properly, close the system. See "Closing
the System" on page 55.
If the replacement fan does not operate, see "Getting Help" on page 127.
Troubleshooting System Memory
Problem
•
•
•
Faulty memory module.
Faulty system board.
Diagnostic indicator code indicates a problem with system memory.
108
Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
If the system is operational, run the appropriate online diagnostic test. See
"Using Dell PowerEdge Diagnostics" on page 117.
If diagnostics indicates a fault, follow the corrective action(s) provided by
the diagnostic program. If the problem is not resolved or if the system is
not operational, proceed to step 2.
2
3
Turn off the system and attached peripherals, unplug the system from the
power source and press the power button, and reconnect the system to
power.
Turn on the system and attached peripherals and, as the system boots,
note the messages on the screen.
If the amount of system memory detected during POST does not match
the amount of memory installed, proceed to the next step.
If an error message appears, go to step 12.
4
5
Enter the System Setup program and check the system memory setting.
See "Using the System Setup Program" on page 35.
If the amount of memory installed matches the system memory setting, go
to step 12.
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
6
7
Open the system. See "Opening the System" on page 54.
Ensure that the memory banks are populated correctly. See "Memory
Module Installation Guidelines" on page 81.
If the memory modules are populated correctly, continue to the next step.
8
9
Reseat the memory modules in their sockets. See "Installing Memory
Modules" on page 82.
Close the system. See "Closing the System" on page 55.
Troubleshooting Your System
109
10 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
11 Enter the System Setup program and check the system memory setting.
See "Using the System Setup Program" on page 35. If the amount of
memory installed still does not match the system memory setting, proceed
to the next step.
12 Turn off the system and attached peripherals, and disconnect the system
from its electrical outlet.
13 Open the system. See "Opening the System" on page 54.
NOTE: Several configurations for the memory modules exist; see "Memory Module
Installation Guidelines" on page 81.
14 If a diagnostic test or error message indicates a specific memory module as
faulty, swap or replace the module. Otherwise, swap the memory module
in socket 1 with a module of the same type and capacity that is known to
be good. See "Installing Memory Modules" on page 82.
15 Close the system. See "Closing the System" on page 55.
16 Reconnect the system to its electrical outlet, and turn on the system and
attached peripherals.
17 As the system boots, observe any error message that appears and the
diagnostic indicators on the front of the system.
18 If the memory problem is still indicated, repeat step 12 through step 17 for
each memory module installed until the faulty memory module is
replaced.
If the problem persists after all memory modules have been checked, see
"Getting Help" on page 127.
Troubleshooting an Optical Drive
Problem
•
•
System cannot read data from a CD or DVD.
Optical drive indicator does not blink during boot.
110
Troubleshooting Your System
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Enter the System Setup program and ensure that the drive’s SATA
controller is enabled. See "Using the System Setup Program" on page 35.
3
4
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
5
6
Open the system. See "Opening the System" on page 54.
Ensure that the interface cable is securely connected to the optical drive
and to the controller.
7
8
9
Ensure that a power cable is properly connected to the drive.
Close the system. See "Closing the System" on page 55.
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 127.
Troubleshooting a Hard Drive
Problem
•
•
Device driver error.
One or more hard drives not recognized by the system.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
Troubleshooting Your System
111
NOTICE: This troubleshooting procedure can destroy data stored on the hard
drive. Before you proceed, back up all files on the hard drive.
1
Run the appropriate online diagnostics test. See "Using Dell PowerEdge
Diagnostics" on page 117.
Depending on the results of the diagnostics test, proceed as needed
through the following steps.
2
3
If you are experiencing problems with multiple hard drives, skip to step 5.
For a problem with a single hard drive, continue to the next step.
If your system has a SAS RAID controller, perform the following steps.
a
Restart the system and press <Ctrl><R> to enter the host adapter
configuration utility program.
See the documentation supplied with the host adapter for information
about the configuration utility.
b
c
Ensure that the hard drive has been configured correctly for the RAID.
Exit the configuration utility and allow the system to boot to the
operating system.
4
Ensure that the required device drivers for your SAS controller card or SAS
operating system documentation for more information.
5
6
Check the System Setup program to verify that the SAS controller is
enabled and the hard drives connected to the controller are detected.
Check the cable connections inside the system:
a
Turn off the system, including any attached peripherals, and
disconnect the system from the electrical outlet.
b
c
Open the system. See "Opening the System" on page 54.
Verify that the cable connections between the hard drive(s) and the
drive controller are correct, whether the connections are to the SATA
connectors on the system board, a SAS expansion card, or a SAS RAID
controller.
d
e
Verify that the SAS or SATA cables are securely seated in their
connectors.
Close the system. See "Closing the System" on page 55.
112
Troubleshooting Your System
f
Reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
If the problem persists, see "Getting Help" on page 127
.
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
Problem
•
•
Error message indicates a problem with an expansion card.
Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
1
2
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 117.
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3
4
Open the system. See "Opening the System" on page 54.
Ensure that each expansion card is firmly seated in its connector. See
"Installing an Expansion Card" on page 75.
5
6
Close the system. See "Closing the System" on page 55.
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, go to the next step.
7
8
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
Open the system. See "Opening the System" on page 54.
Troubleshooting Your System
113
9
Remove all expansion cards installed in the system. See "Removing an
Expansion Card" on page 78.
10 Close the system. See "Closing the System" on page 55.
11 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
12 Run the appropriate online diagnostic test.
If the tests fail, see "Getting Help" on page 127.
13 For each expansion card you removed in step 9, perform the following
steps:
a
Turn off the system and attached peripherals, and disconnect the
system from the electrical outlet.
b
c
d
e
Open the system. See "Opening the System" on page 54.
Reinstall one of the expansion cards.
Close the system. See "Closing the System" on page 55.
Run the appropriate diagnostic test.
If the tests fail, see "Getting Help" on page 127.
Troubleshooting the Microprocessor
Problem
•
•
Error message indicates a microprocessor problem.
A heat sink is not installed for the processor.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
2
Run the appropriate online diagnostics test. See "Using Dell PowerEdge
Diagnostics" on page 117.
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
114
Troubleshooting Your System
3
4
Open the system. See "Opening the System" on page 54.
Ensure that the processor and heat sink are properly installed. See
"Replacing the Processor" on page 85.
5
6
Close the system. See "Closing the System" on page 55.
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, see "Getting Help" on page 127.
Troubleshooting Your System
115
116
Troubleshooting Your System
Running the System Diagnostics
If you experience a problem with your system, run the diagnostics before calling
for technical assistance. The purpose of the diagnostics is to test your system's
hardware without requiring additional equipment or risking data loss. If you are
unable to fix the problem yourself, service and support personnel can use
diagnostics test results to help you solve the problem.
Using Dell PowerEdge Diagnostics
®
®
To assess a system problem, first use the online Dell PowerEdge Diagnostics.
Dell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules,
that include diagnostic tests on chassis and storage components such as hard
drives, physical memory, communications and printer ports, NICs, CMOS, and
more. If you are unable to identify the problem using the PowerEdge
Diagnostics, then use the system diagnostics.
The files required to run PowerEdge Diagnostics for systems running supported
®
®
Microsoft Windows and Linux operating systems are available at
support.dell.com and on the CDs that came with your system. For information
about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular
device groups or devices. The system diagnostics menus and options allow you
to:
•
•
•
•
•
Run tests individually or collectively.
Control the sequence of tests.
Repeat tests.
Display, print, or save test results.
Temporarily suspend testing if an error is detected or terminate testing
when a user-defined error limit is reached.
•
View help messages that briefly describe each test and its parameters.
Running the System Diagnostics
117
•
•
View status messages that inform you if tests are completed successfully.
View error messages that inform you of problems encountered during
testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly,
component failure may be indicated. As long as the microprocessor and the
system's input/output devices (monitor, keyboard, and diskette drive) are
functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics can be run either from the utility partition on your hard
drive or from removable bootable media. You can create this media using the
CDs that came with your system or from the diagnostic utility that you can
download from support.dell.com.
NOTICE: Use the system diagnostics to test only your system. Using this program
with other systems may cause invalid results or error messages. In addition, use
only the program that came with your system (or an updated version of that
program).
From the Utility Partition
1
2
As the system boots, press <F10> during POST.
From the utility partition main menu under Run System Utilities, select
Run System Diagnostics
.
From Removable Bootable Media
You can create a bootable diagnostic partition on a recordable CD, a USB
flash drive, or on diskettes using the CDs that came with your system, or the
diagnostic utility that you can download from support.dell.com.
1
2
Insert a recordable CD, USB flash drive, or writable diskette into your
system.
Run the self-extracting diagnostic utility package from the diagnostic CD
that came with your system or the file you downloaded from
support.dell.com
.
118
Running the System Diagnostics
3
4
Run the diagnostic utility and follow the on-screen instructions to create
the diagnostic partition on the removable media.
Restart the system, enter the System Setup program, and set the
removable media type as the default boot device.
See "Using the System Setup Program" on page 35 for instructions.
5
Ensure that the removable bootable media is inserted or attached to the
system and reboot the system.
If the system fails to boot, see "Getting Help" on page 127.
When you start the system diagnostics, a message is displayed indicating that
the diagnostics are initializing. Then the Diagnostics menu appears. This menu
allows you to run all or specific diagnostics tests, or to exit the system
diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that
you can see the utility on your screen.
System Diagnostics Testing Options
Click the testing option in the Main Menu window. Table 5-1 provides a brief
explanation of testing options.
Table 5-1. System Diagnostics Testing Options
Testing Option
Function
Express Test
Performs a quick check of the system. This option runs
device tests that do not require user interaction. Use this
option to quickly identify the source of your problem.
Extended Test
Performs a more thorough check of the system. This test can
take an hour or longer.
Custom Test
Information
Tests a particular device.
Displays test results.
Using the Custom Test Options
When you select Custom Test in the Main Menu window, the Customize
window appears and allows you to select the device(s) to be tested, select
specific options for testing, and view the test results.
Running the System Diagnostics
119
Selecting Devices for Testing
The left side of the Customize window lists devices that can be tested. Devices
are grouped by device type or by module, depending on the option you select.
Click the (+) next to a device or module to view its components. Click (+) on
any component to view the tests that are available. Clicking a device, rather
than its components, selects all of the components of the device for testing.
Selecting Diagnostics Options
Use the Diagnostics Options area to select how you want to test a device. You
can set the following options:
•
Non-Interactive Tests Only — When checked, runs only tests that require
no user intervention.
•
Quick Tests Only — When checked, runs only the quick tests on the
device. Extended tests will not run when you select this option.
•
•
•
Show Ending Timestamp — When checked, time stamps the test log.
Test Iterations — Selects the number of times the test is run.
Log output file pathname — When checked, enables you to specify where
the test log file is saved.
Viewing Information and Results
The tabs in the Customize window provide information about the test and the
test results. The following tabs are available:
•
•
•
Results — Displays the test that ran and the result.
Errors — Displays any errors that occurred during the test.
Help — Displays information about the currently selected device,
component, or test.
•
•
Configuration — Displays basic configuration information about the
currently selected device.
Parameters — If applicable, displays parameters that you can set for the
test.
120
Running the System Diagnostics
Jumpers and Connectors
This section provides specific information about the system jumpers and
describes the connectors on the various boards in the system.
System Board Jumpers
Figure 6-1 shows the location of the configuration jumpers on the system
board. Table 6-1 lists the jumper settings.
Figure 6-1. System Board Jumpers
Jumpers and Connectors
121
Table 6-1. System Board Jumper Settings
Jumper
Setting
Description
NVRAM_CLR
(default) The configuration settings in NVRAM are
retained at system boot.
The configuration settings in NVRAM are
cleared at next system boot.
PWRD_EN
(default) The password feature is enabled.
The password feature is disabled.
System Board Connectors
See Figure 6-2 and Table 6-2 for the location and description of the system
board connectors.
122
Jumpers and Connectors
Figure 6-2. System Board Connectors
2
1
3
17
16
4
5
6
7
15
14 13
12
11
10
9
8
Table 6-2. System Board Connectors
Item Connector
Description
1
2
3
4
5
6
7
8
CPU
Processor socket
12V
power supply connector
power supply connector
Memory module
PWR_CONN
DIMM1_A
DIMM2_A
DIMM1_B
DIMM2_B
FAN
Memory module
Memory module
Memory module
Power connector for the fans
Jumpers and Connectors
123
Table 6-2. System Board Connectors (continued)
Item Connector
Description
9
BATTERY
SATA_1
SATA_0
PCI FAN
SATA_2
Connector for the 3.0 V coin battery
Connector for the SATA 1 hard drive
Connector for the SATA 0 hard drive
Connector for the PCI fan
10
11
12
13
Connector for the interposer card connected to
the optical device
14
15
FP_CONN1
Control panel interface connector
HD_ACT_CARD
Hard drive activity connector (expansion
controller)
16
17
INTRUSION_SWITCH
RISER_CONN1
Connector for the chassis intrusion switch
Riser card interface connector
Riser Card Connectors
The system is available with either a PCIe riser card or a PCI-X/PCIe riser
card. See Figure 6-3 and Figure 6-4 for the location and description of the
expansion-card slots on the two riser cards.
Figure 6-3. PCIe Riser Card Connectors
1
2
1
slot 1, PCIe x4-lane (x8-lane connector)
2
slot 2, PCIe x8-lane
124
Jumpers and Connectors
Figure 6-4. PCI-X/PCIe Riser Card Connectors
1
2
3
1
slot 1, PCI-X 64-bit 133
MHz (3.3 V)
2
slot 2, PCIe x8-lane
3
system management
Disabling a Forgotten Password
The system's software security features include a system password and a setup
password, which are discussed in detail in "Using the System Setup Program
"
on page 35. The password jumper enables these password features or disables
them and clears any password(s) currently in use.
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the computer and protecting against
electrostatic discharge.
1
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
2
3
Open the system. See "Opening and Closing the System" on page 53.
Remove the password jumper plug.
See Figure 6-1 to locate the password jumper on the system board.
4
5
Close the system. See "Closing the System" on page 55.
Reconnect the system to the electrical outlet, and turn on the system.
The existing passwords are not disabled (erased) until the system boots
with the password jumper plug removed. However, before you assign a new
system and/or setup password, you must install the jumper plug.
NOTE: If you assign a new system and/or setup password with the jumper
plug still removed, the system disables the new password(s) the next time it
boots.
Jumpers and Connectors
125
6
Turn off the system, including any attached peripherals, and disconnect
the system from the electrical outlet.
7
8
Open the system.
Install the password jumper plug.
See Figure 6-1 to locate the password jumper on the system board.
9
Close the system, reconnect the system to the electrical outlet, and turn
on the system.
10 Assign a new system and/or setup password.
To assign a new password using the System Setup program, see "Using the
System Setup Program" on page 35.
126
Jumpers and Connectors
Getting Help
Obtaining Assistance
If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:
1
2
See "Troubleshooting Your System" on page 97 for information and
procedures that pertain to the problem your computer is experiencing.
See "Running the System Diagnostics" on page 117 for procedures on how
to run Dell Diagnostics.
3
4
Fill out the "Diagnostics Checklist" on page 132.
Use Dell's extensive suite of online services available at Dell Support
(
support.dell.com) for help with installation and troubleshooting
procedures. See "Online Services" on page 128 for a more extensive list of
Dell Support online.
5
If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 133.
support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and follow the directions.
For instructions on using the Dell Support, see "Support Service" on
page 129.
NOTE: Some of the following services are not always available in all locations
outside the continental U.S. Call your local Dell representative for information on
availability.
Getting Help
127
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la (Latin American and Caribbean countries)
www.dell.ca (Canada only)
You can access Dell Support through the following websites and e-mail
addresses:
•
Dell Support websites
support.dell.com
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Dell Support e-mail addresses
[email protected] (Latin America and Caribbean countries only)
[email protected] (Asian/Pacific countries only)
•
Dell Marketing and Sales e-mail addresses
[email protected] (Asian/Pacific countries only)
[email protected] (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com
Log in as user: anonymous, and use your e-mail address as your password.
128
Getting Help
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go
to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on
your order. For the telephone number to call for your region, see "Contacting
Dell" on page 133.
Support Service
Dell's support service is available 24 hours a day, 7 days a week, to answer your
questions about Dell hardware. Our support staff use computer-based
diagnostics to provide fast, accurate answers.
To contact Dell's support service, see "Before You Call" on page 131 and then
see the contact information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available; see
www.dell.com/training for more information. This service may not be offered
in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or
incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call for your
region, see "Contacting Dell" on page 133.
Product Information
If you need information about additional products available from Dell, or if
you would like to place an order, visit the Dell website at www.dell.com. For
the telephone number to call for your region or to speak to a sales specialist,
see "Contacting Dell" on page 133.
Getting Help
129
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 133.
2
3
Include a copy of the invoice and a letter describing the reason for the
return.
Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 132), indicating the tests that you have run and any error
messages reported by the Dell Diagnostics (see "Running the System
Diagnostics" on page 117).
4
5
Include any accessories that belong with the item(s) being returned (such
as power cables, media such as CDs and diskettes, and guides) if the return
is for credit.
Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell’s receiving dock and returned to you.
130
Getting Help
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s
automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 132). If possible, turn on your computer before you call Dell for
assistance and call from a telephone at or near the computer. You may be
asked to type some commands at the keyboard, relay detailed information
during operations, or try other troubleshooting steps possible only at the
computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, follow the safety instructions in
your Product Information Guide.
Getting Help
131
Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the
system’s start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
132
Getting Help
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or
customer service issues:
1
2
Visit support.dell.com.
Verify your country or region in the Choose A Country/Region drop-down
menu at the bottom of the page.
3
4
5
Click Contact Us on the left side of the page.
Select the appropriate service or support link based on your need.
Choose the method of contacting Dell that is convenient for you.
Depending on your region, the methods include either by phone, online
chat, or e-mail.
The following table provides a listing of the support e-mail addresses and
phone numbers and codes by country. If you need assistance in determining
which codes to use, contact a local or an international operator.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: The contact information provided in the following table was deemed correct
at the time that this document went to print and is subject to change.
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Anguilla
Online Support
E-mail Address
support.dell.com/ai
toll free: 800-335-0031
Technical Support,
Customer Service, Sales
Getting Help
133
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Antigua and Barbuda
Online Support
www.dell.com/ag
1-800-805-5924
Technical Support,
Customer Service, Sales
Aomen
Technical Support
toll-free: 0800-105
34 160 910
Country Code: 853
Customer Service
(Xiamen, China)
Transaction Sales (Xiamen,
China)
29 693 115
Argentina (Buenos
Aires)
Online Support
www.dell.com/ar
E-mail for Desktops and
Portables
International Access
Code: 00
E-mail for Servers and
®
Country Code: 54
EMC Storage Products
City Code: 11
Customer Service
Technical Support
toll-free: 0-800-666-0789
toll-free: 0-800-222-0154
or toll-free: 0-800-444-0724
toll-free: 0-800-666-0789
www.dell.com/aw
Sales
Aruba
Online Support
toll-free: 800-1727
Technical Support
Customer Service and
Sales
toll-free: 800-1729
Australia (Sydney)
Online Support
International Access
support.ap.dell.com
Code: 0011
support.ap.dell.com/contactus
Country Code: 61
City Code: 2
Technical Support
134
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Technical Support for XPS
computers only
toll-free: 1300 790 877
Home and Home Office
toll-free: 1300-655-533
toll-free: 1800-633-559
Medium and Large
Business
Small Business, Education,
Local Government
toll-free: 1800-060-889
Customer Service
Home and Home Office
toll-free: 1800-812-393
(option 3)
Medium and Large
Business, Education, Local
Government
toll-free: 1300-303-270
(option 3)
24-Hour Automated Order
Status Service
toll-free: 1300-662-196
Austria (Vienna)
NOTE: The phone numbers
in this section should be
called from within Austria
only.
International Access
Code: 900
Country Code: 43
City Code: 1
Online Support
support.euro.dell.com
Technical Support for XPS
08 20 24 05 30 81
computers only
Large Business Support
08 20 24 05 30 55
08 20 24 05 30 92
Technical Support at
Home
Home/Small Business Sales
Home/Small Business Fax
08 20 24 05 30 00
08 20 24 05 30 49
Getting Help
135
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Home/Small Business
Customer Service
08 20 24 05 30 14
08 20 24 05 30 17
08 20 24 05 30 16
Home/Small Business
Support
Preferred
Accounts/Corporate
Customer Service
Preferred
08 20 24 05 30 17
Accounts/Corporate
Support
Switchboard
08 20 24 05 30 00
www.dell.com/bs
Bahamas
Online Support
toll-free: 1-866-874-3038
toll-free: 1-866-296-9683
Technical Support
Customer Service and
Sales
Barbados
Online Support
www.dell.com/bb
1-800-534-3349
Technical Support
Customer Service and
Sales
1-800-534-3142
Belgium (Brussels)
Online Support
support.euro.dell.com
02 481 92 96
International Access
Technical Support for XPS
computers only
Code: 00
Country Code: 32
General Support
General Support Fax
Customer Service
Corporate Sales
Fax
02 481 92 88
02 481 92 95
02 713 15 65
02 481 91 00
02 481 92 99
02 481 91 00
City Code: 2
Switchboard
136
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Belize
Online Support
www.dell.com/bz
811-866-686-9880
Technical Support,
Customer Service, Sales
or (512) 723-0010
Bermuda
Online Support
www.dell.com/bm
1-877-890-0754
Technical Support
Customer Service and
Sales
1-877-890-0751
Bolivia
Online Support
www.dell.com/bo
toll-free: 800-10-0238
or EEUU (512) 723-0010
www.dell.com/br
Technical Support,
Customer Service, Sales
Brazil
Online Support
International Access
0800 970 3355
Code: 00
Technical Support
Technical Support Fax
Customer Service Fax
Sales
Country Code: 55
51 2104 5470
City Code: 51
51 2104 5480
0800 970 3390
British Virgin Islands
Online Support
www.dell.com/vg
toll-free: 1-866-278-6820
or (512) 723-0010
Technical Support,
Customer Service, Sales
Getting Help
137
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Brunei
Technical Support
(Penang, Malaysia)
604 633 4966
Country Code: 673
Customer Service (Penang,
Malaysia)
604 633 3101
or toll-free: 801 1012
toll-free: 801 1044
24-Hour Automated Order
Status Service
Transaction Sales (Penang,
Malaysia)
604 633 3101
or toll-free: 801 1012
138
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Canada (North York,
Ontario)
Online Order Status
Online Support
www.dell.ca/ostatus
support.ca.dell.com
International Access
AutoTech (automated
Hardware and Warranty
Support)
toll-free: 1-800-247-9362
Code: 011
Customer Service
Home/Home Office
Small Business
toll-free: 1-800-847-4096
toll-free: 1-800-906-3355
toll-free: 1-800-387-5757
Medium/Large Business,
Government, Education
Hardware Warranty Phone
Support
XPS Computers Only
toll-free: 1-866-398-8977
toll-free: 1-800-847-4096
Computers for
Home/Home Office
Computers for
toll-free: 1-800-387-5757
Small/Medium/Large
Business, Government
Printers, Projectors,
Televisions, Handheld,
Digital Jukebox, and
Wireless
1-877-335-5767
Sales
Home and Home Office
Sales
toll-free: 1-800-999-3355
Small Business
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
Medium/Large Business,
Government
Spare Parts and Extended
Service
1 866 440 3355
Getting Help
139
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Cayman Islands
Online Support
www.dell.com/ky
1-877-261-0242
Technical Support
Customer Service and
Sales
1-877-262-5415
Chile (Santiago)
Country Code: 56
City Code: 2
Online Support
www.dell.com/cl
toll-free: 800-20-20-44 (CTC)
or 123-00-20-37-62 (ENTEL)
toll-free: 800-20-20-44 (CTC)
or 123-00-20-34-77 (ENTEL)
support.dell.com.cn
Technical Support
Sales and Customer
Support
China (Xiamen)
Country Code: 86
City Code: 592
Online Support
Technical Support E-mail
Customer Service E-mail
Technical Support Fax
support.dell.com.cn/email
592 818 1350
Technical Support – XPS
computers only
toll-free: 800 858 0540
Technical Support – Dell™
Dimension™ and Dell
Inspiron™
toll-free: 800 858 2969
toll-free: 800 858 0950
Technical Support – Dell
OptiPlex™, Dell
Latitude™, and Dell
Precision™
Technical Support – Dell
PowerEdge™ and Dell
PowerVault™
toll-free: 800 858 0960
140
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Technical Support –
Projectors, PDAs, Switches,
Routers, etc.
toll-free: 800 858 2920
toll-free: 800 858 2311
Technical Support –
Printers
Customer Service
toll-free: 800 858 2060
592 818 1308
Customer Service Fax
Home and Small Business
toll-free: 800 858 2222
toll-free: 800 858 2557
Preferred Accounts
Division
Large Corporate Accounts
GCP
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
Large Corporate Accounts
Key Accounts
Large Corporate Accounts
North
Large Corporate Accounts
North Government and
Education
Large Corporate Accounts
East
toll-free: 800 858 2020
toll-free: 800 858 2669
Large Corporate Accounts
East Government and
Education
Large Corporate Accounts
Queue Team
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
Large Corporate Accounts
South
Large Corporate Accounts
West
Large Corporate Accounts
Spare Parts
Getting Help
141
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Colombia
Online Support
www.dell.com/co
01-800-915-5704
Technical Support
Customer Service and
Sales
01-800-915-4755
Spare Parts, Software,
Peripherals and Warranty
Sales
toll free: 01-800-915-6158
Ink and Toner Sales
Online Support
toll free: 01-800-915-5676
www.dell.com/cr
Costa Rica
0800-012-0232
Technical Support
Customer Service and
Sales
0800-012-0231
Czech Republic
(Prague)
Online Support
support.euro.dell.com
22537 2727
International Access
Technical Support
Customer Service
Fax
Code: 00
22537 2707
Country Code: 420
22537 2714
Technical Fax
Switchboard
22537 2728
22537 2711
142
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Denmark
Online Support
support.euro.dell.com
7010 0074
(Copenhagen)
Technical Support for XPS
computers only
International Access
Code: 00
Technical Support
7023 0182
7023 0184
Country Code: 45
Customer Service –
Relational
Home/Small Business
Customer Service
3287 5505
Switchboard – Relational
3287 1200
3287 1201
Switchboard Fax –
Relational
Switchboard – Home/Small
Business
3287 5000
3287 5001
Switchboard Fax –
Home/Small Business
Dominica
Online Support
www.dell.com/dm
toll-free: 1-866-278-6821
or (512) 723-0010
Technical Support,
Customer Service, Sales
Dominican Republic
Online Support
www.dell.com/do
1-800-156-1834
Technical Support
Customer Service and
Sales
1-800-156-1588
Getting Help
143
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Ecuador
Online Support
www.dell.com/ec
(calling from Quito and
Guayaquil only)
Technical Support,
toll-free: 999-119-877-655-
3355
Customer Service, Sales
(calling from Quito)
or EEUU (512) 723-0020
Technical Support,
toll-free: 1-800-999-119-877-
655-3355
Customer Service, Sales
(calling from Guayaquil)
El Salvador
Online Support
www.dell.com/sv
toll free: 800-6100 (ANTEL)
or 800-6170 (Telefonica)
toll free: 800-6100 (ANTEL)
or 800-6132 (Telefonica)
support.euro.dell.com
0207 533 555
Technical Support
Customer Service and
Sales
Finland (Helsinki)
Online Support
International Access
Code: 990
Technical Support
Customer Service
Switchboard
Country Code: 358
0207 533 538
City Code: 9
0207 533 533
Fax
0207 533 530
Sales under 500 employees
Sales over 500 employees
Online Support
0207 533 540
0207 533 533
France (Paris)
(Montpellier)
support.euro.dell.com
International Access
Code: 00
Country Code: 33
City Codes: (1) (4)
Technical Support for XPS
computers only
0825 387 129
144
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Home and Small Business
Technical Support
Customer Service
Switchboard
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
Switchboard (calls from
outside of France)
Sales
Fax
0825 004 700
0825 004 701
04 99 75 40 01
Fax (calls from outside of
France)
Corporate
Technical Support
Customer Service
Switchboard
Sales
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
Fax
Germany (Frankfurt)
Online Support
International Access
support.euro.dell.com
Code: 00
Country Code: 49
City Code: 69
Technical Support for XPS
069 9792 7222
computers only
Technical Support
069 9792-7200
069 9792-7230
Technical Support at
Home
Home/Small Business
Customer Service
0180-5-224400
069 9792-7320
Global Segment Customer
Service
Getting Help
145
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Preferred Accounts
Customer Service
069 9792-7320
069 9792-7320
069 9792-7320
Large Accounts Customer
Service
Public Accounts Customer
Service
Switchboard
069 9792-7000
support.euro.dell.com
00800-44 14 95 18
2108129811
Greece
Online Support
Technical Support
International Access
Code: 00
Gold Service Technical
Support
Country Code: 30
Switchboard
Gold Service Switchboard
Sales
2108129810
2108129811
2108129800
Fax
2108129812
Grenada
Online Support
www.dell.com/gd
toll-free: 1-866-540-3355
Technical Support,
Customer Service, Sales
Guatemala
Online Support
www.dell.com/gt
1-800-999-0136
Technical Support,
Customer Service, Sales
Guyana
Online Support
toll-free: 1-877-440-6511
Technical Support,
Customer Service, Sales
Haiti
Online Support
www.dell.com/ht
toll free: 183-866-686-9849
or (512) 723-0010
Technical Support,
Customer Service, Sales
146
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Honduras
Online Support
www.dell.com/hn
Technical Support,
toll free: 800-0123-866-686-
9848
Customer Service, Sales
or EEUU (512) 723-0020
Hong Kong
Online Support
International Access
support.ap.dell.com
support.ap.dell.com/contactus
00852-3416 6923
Code: 001
Country Code: 852
Technical Support – XPS
computers only
Technical Support –
00852-2969 3188
00852-2969 3191
Dimension and Inspiron
Technical Support –
OptiPlex, Latitude, and
Dell Precision
Technical Support –
Servers and Storage
00852-2969 3196
00852-3416 0906
Technical Support –
Projectors, PDAs, Switches,
Routers, etc.
Customer Service
00852-3416 0910
00852-3416 0907
00852-3416 0908
00852-3416 0912
00852-2969 3105
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business
Division
Getting Help
147
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
India
Online Support
support.ap.dell.com
Portable and Desktop Support
Portables, Desktop, and Peripherals E-mail
support.ap.dell.com/ap/en/emaildell
Portable Support E-mail
Phone Numbers
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-9046
Server Support
E-mail
Phone Numbers
080-25068032 or 080-25068034
or your city STD code + 60003355
or toll-free: 1-800-425-8045
Gold Support Only
E-mail
Phone Numbers
080-25068033
or your city STD code + 60003355
or toll-free: 1-800-425-9045
XPS Support Only
E-mail
Phone Numbers
080-25068066
or toll-free: 1-800-425-2066
Customer Service
Home and Small Business
toll-free: 1800-4254051
148
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Large Corporate Accounts
toll-free: 1800-4252067
Sales
Large Corporate Accounts
Home and Small Business
1600 33 8044
1600 33 8046
Getting Help
149
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Ireland (Cherrywood)
Online Support
International Access
support.euro.dell.com
Code: 00
Country Code: 353
Technical Support
XPS computers only
Business computers
Home computers
At Home Support
Sales
City Code: 1
1850 200 722
1850 543 543
1850 543 543
1850 200 889
Home
1850 333 200
1850 664 656
Small Business
Medium Business
Large Business
Sales E-mail
1850 200 646
1850 200 646
Customer Service
Home and Small Business
01 204 4014
1850 200 982
Business (greater than 200
employees)
General
Fax/Sales Fax
Switchboard
01 204 0103
01 204 4444
U.K. Customer Service
(dial within U.K. only)
0870 906 0010
Corporate Customer Service
(dial within U.K. only)
0870 907 4499
0870 907 4000
U.K. Sales (dial within
U.K. only)
150
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Italy (Milan)
Online Support
Home and Small Business
Technical Support
Customer Service
Fax
support.euro.dell.com
International Access
Code: 00
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
Country Code: 39
City Code: 02
Switchboard
Corporate
Technical Support
Customer Service
Fax
02 577 826 90
02 577 825 55
02 575 035 30
Switchboard
02 577 821
Jamaica
Online Support
www.dell.com/jm
(dial from within
Jamaica only)
toll free: 1-800-975-1646
toll free: 1-800-404-9205
Technical Support
Customer Service and
Sales
Japan (Kawasaki)
Online Support
support.jp.dell.com
International Access
Code: 001
Country Code: 81
City Code: 44
Technical Support – XPS
computers only
toll-free: 0120-937-786
81-44-520-1235
Technical Support outside
of Japan – XPS computers
only
Technical Support –
toll-free: 0120-198-226
Dimension and Inspiron
Getting Help
151
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Technical Support outside
of Japan – Dimension, and
Inspiron
81-44-520-1435
toll-free: 0120-198-433
81-44-556-3894
Technical Support – Dell
Precision, OptiPlex, and
Latitude
Technical Support outside
of Japan – Dell Precision,
OptiPlex, and Latitude
Technical Support – Dell
PowerApp, Dell
toll-free: 0120-198-498
PowerEdge, Dell
PowerConnect™, and Dell
PowerVault
Technical Support outside
of Japan – PowerApp,
PowerEdge,
81-44-556-4162
PowerConnect, and
PowerVault
Technical Support –
Projectors, PDAs, Printers,
Routers
toll-free: 0120-981-690
Technical Support outside
of Japan – Projectors,
81-44-556-3468
PDAs, Printers, Routers
Faxbox Service
044-556-3490
044-556-3801
24-Hour Automated Order
Status Service
Customer Care
044-556-4240
044-556-3344
Business Sales Division –
up to 400 employees
152
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Preferred Accounts
Division Sales – over 400
employees
044-556-3433
044-556-5963
Public Sales – government
agencies, educational
institutions, and medical
institutions
Global Segment Japan
Individual User
044-556-3469
044-556-1657
044-556-2203
Individual User Online
Sales
Individual User Real Site
Sales
044-556-4649
Switchboard
044-556-4300
support.ap.dell.com
toll-free: 080-999-0283
Korea (Seoul)
Online Support
International Access
Technical Support for XPS
computers only
Code: 001
Country Code: 82
Technical Support
Customer Service
toll-free: 080-200-3800
toll-free: 080-999-0270
toll-free: 080-200-3801
City Code: 2
Technical Support –
Dimension, PDA,
Electronics, and
Accessories
Sales
toll-free: 080-200-3600
2194-6202
Fax
Switchboard
2194-6000
Getting Help
153
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Latin America
Customer Technical
Support (Austin, Texas,
U.S.A.)
512 728-4093
Customer Service (Austin,
Texas, U.S.A.)
512 728-3619
512 728-3883
Fax (Technical Support
and Customer Service)
(Austin, Texas, U.S.A.)
Sales (Austin, Texas,
U.S.A.)
512 728-4397
Sales Fax (Austin, Texas,
U.S.A.)
512 728-4600
or 512 728-3772
support.euro.dell.com
342 08 08 075
Luxembourg
Online Support
Support
International Access
Code: 00
Home/Small Business Sales
Corporate Sales
Customer Service
Fax
+32 (0)2 713 15 96
26 25 77 81
Country Code: 352
+32 (0)2 481 91 19
26 25 77 82
Malaysia (Penang)
Online Support
support.ap.dell.com
International Access
Code: 00
Country Code: 60
City Code: 4
Technical Support – XPS
computers only
toll-free: 1 800 885 784
toll-free: 1 800 880 193
Technical Support – Dell
Precision, OptiPlex, and
Latitude
Technical Support –
toll-free: 1 800 881 306
Dimension, Inspiron, and
Electronics and Accessories
154
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Technical Support –
PowerApp, PowerEdge,
PowerConnect, and
PowerVault
toll-free: 1800 881 386
Customer Service
toll-free: 1800 881 306
(option 4)
24-Hour Automated Order
Status Service
1 800 88 4432
Transaction Sales
Corporate Sales
Online Support
toll-free: 1 800 888 202
toll-free: 1 800 888 213
www.dell.com/mx
Mexico
International Access
001-866-563-4425
50-81-8800
Code: 00
Technical Support
Sales
Country Code: 52
or 001-800-725-3355
001-877-384-8979
or 001-877-269-3383
001-866-390-4629
Customer Service
Spare Parts, Software,
Peripherals and Warranty
Sales
Ink and Toner Sales
Main
toll free 001-866-851-1754
50-81-8800
or 001-800-111-3355
or 001-866-851-1754
support.dell.com.ag
toll-free: 1-866-278-6822
Montserrat
Online Support
Technical Support,
Customer Service, Sales
Getting Help
155
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Netherlands Antilles
Online Support
www.dell.com/an
toll free: 001-866-379-1022
Technical Support,
Customer Service, Sales
Netherlands
(Amsterdam)
Online Support
support.euro.dell.com
020 674 45 94
Technical Support for XPS
computers only
International Access
Code: 00
Technical Support
020 674 45 00
020 674 47 66
020 674 42 00
Country Code: 31
Technical Support Fax
City Code: 20
Home/Small Business
Customer Service
Relational Customer
Service
020 674 4325
Home/Small Business Sales
Relational Sales
020 674 55 00
020 674 50 00
020 674 47 75
Home/Small Business Sales
Fax
Relational Sales Fax
Switchboard
020 674 47 50
020 674 50 00
020 674 47 50
Switchboard Fax
156
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
New Zealand
Online Support
International Access
support.ap.dell.com
support.ap.dell.com/contactus
toll-free: 0800-441-567
toll-free: 0800-446-255
toll-free: 0800-444-617
toll-free: 0800-443-563
toll-free: 0800-335-540
Code: 00
Country Code: 64
Technical Support
Home and Home Office
Business, Education, and
Government
PowerEdge and PowerVault
Technical Support for XPS
computers only
Customer Service
Home and Small Business
toll-free: 0800-289-3355
(option 3)
Business, Education, and
Government
toll-free: 0800-941-128
(option 3)
24-Hour Automated Order
Status Service
toll-free: 0800-449-602
toll-free: 0800 441 567
toll-free: 0800-289-3355
toll-free: 0800-941-121
toll-free: 0800-941-128
Sales
Home and Home Office
Small Business
Business, Education, and
Government
Nicaragua
Online Support
www.dell.com/ni
toll free: 001-800-220-1378
toll free: 001-800-220-1377
Technical Support
Customer Service and
Sales
Getting Help
157
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Norway (Lysaker)
Online Support
support.euro.dell.com
815 35 043
International Access
Technical Support for XPS
computers only
Code: 00
Country Code: 47
Technical Support
671 16882
671 17575
Relational Customer
Service
Home/Small Business
Customer Service
23162298
Switchboard
671 16800
671 16865
Fax Switchboard
Online Support
Panama
www.dell.com/pa
Technical Support
toll free: 001-800-507-1385
(C&W)
or 001-866-633-4097
(Clarocom)
Customer Service, Sales
toll free: 001-800-507-1264
(C&W)
or 001-866-422-7964
(Clarocom and
Movistar)
or 001-800-507-1786 (TC)
www.dell.com/py
Paraguay
Online Support
(Asuncion only)
Technical Support,
dial 008-11-800, then have
the operator
Customer Service, Sales
dial 866-686-9848
or EEUU (512) 723-0020
158
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Peru
Online Support
www.dell.com/pe
0800-50-869
Technical Support
Customer Service and
Sales
0800-50-669
Poland (Warsaw)
Online Support
support.euro.dell.com
57 95 700
International Access
Code: 011
Customer Service Phone
Customer Service
Sales
Country Code: 48
57 95 999
City Code: 22
57 95 999
Customer Service Fax
Reception Desk Fax
Switchboard
57 95 806
57 95 998
57 95 999
Portugal
Online Support
Technical Support
Customer Service
Sales
support.euro.dell.com
707200149
International Access
Code: 00
800 300 413
Country Code: 351
800 300 410 or 800 300 411
or 800 300 412 or
21 422 07 10
Fax
21 424 01 12
www.dell.com/pr
Puerto Rico
Online Support
toll-free: 1-866-390-4695
toll-free: 1-866-390-4691
Technical Support
Spare Parts, Software,
Peripherals and Warranty
Sales
Ink and Toner Sales
toll-free: 1-866-851-1760
1-877-537-3355
Customer Service and
Sales
Getting Help
159
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
St. Kitts and Nevis
Online Support
www.dell.com/kn
toll-free: 1-877-441-4734
toll-free: 1-866-540-3355
Technical Support
Customer Service and
Sales
St. Lucia
Online Support
www.dell.com/lc
toll-free: 1-866-464-4352
toll-free: 1-866-540-3355
Technical Support
Customer Service and
Sales
St. Vincent and the
Grenadines
Online Support
www.dell.com/vc
toll-free: 1-866-464-4353
toll-free: 1-866-540-3355
Technical Support
Customer Service and
Sales
Singapore (Singapore) NOTE: The phone numbers
in this section should be
International Access
called from within
Singapore or Malaysia only.
Code: 005
Country Code: 65
Online Support
support.ap.dell.com
Technical Support
XPS computers only
toll-free: 1 800 394 7464
toll-free: 1 800 394 7430
Dimension, Inspiron, and
Electronics and Accessories
OptiPlex, Latitude, and
Dell Precision
toll-free: 1 800 394 7488
toll-free: 1 800 394 7478
PowerApp, PowerEdge,
PowerConnect, and
PowerVault
160
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Customer Service
toll-free: 1 800 394 7430
(option 4)
24-Hour Automated Order
Status Service
toll-free: 1 800 394 7476
Sales
Transaction Sales
Corporate Sales
Online Support
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
support.euro.dell.com
02 5750 8303
Slovakia (Prague)
International Access
Code: 00
Technical Support
Enterprise GOLD
Business Support
Customer Service
Fax
Country Code: 421
02 5750 8308
02 5750 8301
420 22537 2707
02 5441 8328
Tech Fax
02 5441 8328
Switchboard (Sales)
Online Support
02 5441 7585
South Africa
support.euro.dell.com
011 709 7713
(Johannesburg)
International Access
Code:
Gold Queue
Technical Support
Customer Service
Sales
011 709 7710
09/091
011 709 7707
Country Code: 27
City Code: 11
011 709 7700
Fax
011 706 0495
Switchboard
011 709 7700
Southeast Asian and
Pacific Countries
Technical Support,
604 633 4810
Customer Service, and
Sales (Penang, Malaysia)
Getting Help
161
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Spain (Madrid)
Online Support
Home and Small Business
Technical Support
Customer Service
Sales
support.euro.dell.com
International Access
Code: 00
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
Country Code: 34
City Code: 91
Switchboard
Fax
Corporate
Technical Support
Customer Service
Switchboard
Fax
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Suriname
Online Support
www.dell.com/sr
toll-free: 156-866-686-9850
or (512) 723-0010
support.euro.dell.com
77 134 03 40
Technical Support,
Customer Service, Sales
Sweden (Upplands
Vasby)
Online Support
Technical Support for XPS
computers only
International Access
Code: 00
Technical Support
08 590 05 199
08 590 05 642
Country Code: 46
Relational Customer
Service
City Code: 8
Home/Small Business
Customer Service
08 587 70 527
020 140 14 44
Employee Purchase
Program (EPP) Support
Technical Support Fax
Sales
08 590 05 594
08 587 705 81
162
Getting Help
Country (City)
Service Type
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Web and E-mail Address
Switzerland (Geneva)
Online Support
International Access
support.euro.dell.com
Code: 00
Country Code: 41
Technical Support for XPS
computers only
0848 338 857
0844 811 411
0848 338 860
0844 822 844
0848 802 202
City Code: 22
Technical Support – Home
and Small Business
Technical Support at
Home
Technical Support –
Corporate
Customer Service – Home
and Small Business
Getting Help
163
164
Getting Help
Glossary
This section defines or identifies technical terms, abbreviations, and
acronyms used in your system documents.
A — Ampere(s).
AC — Alternating current.
ACPI — Advanced Configuration and Power Interface. A standard interface for
enabling the operating system to direct configuration and power management.
ambient temperature — The temperature of the area or room where the system is
located.
ANSI — American National Standards Institute. The primary organization for
developing technology standards in the U.S.
application — Software designed to help you perform a specific task or series of tasks.
Applications run from the operating system.
ASCII — American Standard Code for Information Interchange.
asset tag — An individual code assigned to a system, usually by an administrator, for
security or tracking purposes.
backup — A copy of a program or data file. As a precaution, back up your system’s
hard drive on a regular basis. Before making a change to the configuration of your
system, back up important start-up files from your operating system.
backup battery — A battery that maintains system configuration, date, and time
information in a special section of memory when the system is turned off.
beep code — A diagnostic message in the form of a pattern of beeps from your
system’s speaker. For example, one beep, followed by a second beep, and then a burst
of three beeps is beep code 1-1-3.
BIOS — Basic input/output system. Your system’s BIOS contains programs stored on
a flash memory chip. The BIOS controls the following:
• Communications between the processor and peripheral devices
• Miscellaneous functions, such as system messages
bit — The smallest unit of information interpreted by your system.
blade — A module that contains a processor, memory, and a hard drive. The modules
are mounted into a chassis that includes power supplies and fans.
Glossary
165
BMC — Baseboard management controller.
boot routine — A program that clears all memory, initializes devices, and loads the
operating system when you start your system. Unless the operating system fails to
respond, you can reboot (also called warm boot) your system by pressing
<Ctrl><Alt><Del>. Otherwise, you must restart the system by pressing the reset
button or by turning the system off and then back on.
bootable diskette — A diskette that is used to start your system if the system will not
boot from the hard drive.
BTU — British thermal unit.
bus — An information pathway between the components of a system. Your system
contains an expansion bus that allows the processor to communicate with controllers
for the peripheral devices connected to the system. Your system also contains an
address bus and a data bus for communications between the processor and RAM.
C — Celsius.
cache — A fast storage area that keeps a copy of data or instructions for quick data
retrieval. When a program makes a request to a disk drive for data that is in the cache,
the disk-cache utility can retrieve the data from RAM faster than from the disk drive.
CD — Compact disc. CD drives use optical technology to read data from CDs.
cm — Centimeter(s).
cmos — Complementary metal-oxide semiconductor.
component — As they relate to DMI, components include operating systems,
computer systems, expansion cards, and peripherals that are compatible with DMI.
Each component is made up of groups and attributes that are defined as relevant to
that component.
COMn — The device names for the serial ports on your system.
control panel — The part of the system that contains indicators and controls, such as
the power button and power indicator.
controller — A chip that controls the transfer of data between the processor and
memory or between the processor and a peripheral.
conventional memory — The first 640 KB of RAM. Conventional memory is found in
®
all systems. Unless they are specially designed, MS-DOS programs are limited to
running in conventional memory.
coprocessor — A chip that relieves the system’s processor of specific processing tasks.
A math coprocessor, for example, handles numeric processing.
CPU — Central processing unit. See processor.
DC — Direct current.
166
Glossary
DDR — Double-data rate. A technology in memory modules that potentially doubles
the output.
device driver — A program that allows the operating system or some other program to
interface correctly with a peripheral. Some device drivers—such as network drivers—
must be loaded from the config.sys file or as memory-resident programs (usually, from
the autoexec.bat file). Others must load when you start the program for which they
were designed.
DHCP — Dynamic Host Configuration Protocol. A method of automatically
assigning an IP address to a client system.
diagnostics — A comprehensive set of tests for your system.
DIMM — Dual in-line memory module. See also memory module.
DIN — Deutsche Industrie Norm.
directory — Directories help keep related files organized on a disk in a hierarchical,
“inverted tree” structure. Each disk has a “root” directory. Additional directories that
branch off the root directory are called subdirectories. Subdirectories may contain
additional directories branching off them.
DMA — Direct memory access. A DMA channel allows certain types of data transfer
between RAM and a device to bypass the processor.
DMI — Desktop Management Interface. DMI enables the management of your
system’s software and hardware by collecting information about the system’s
components, such as the operating system, memory, peripherals, expansion cards, and
asset tag.
DNS — Domain Name System. A method of translating Internet domain names, such
as www.dell.com, into IP addresses, such as 143.166.83.200.
DRAM — Dynamic random-access memory. A system’s RAM is usually made up
entirely of DRAM chips.
DVD — Digital versatile disc.
ECC — Error checking and correction.
EEPROM — Electronically erasable programmable read-only memory.
EMC — Electromagnetic compatibility.
EMI — Electromagnetic interference.
ERA — Embedded remote access. ERA allows you to perform remote, or "out-of-
band," server management on your network server using a remote access controller.
ESD — Electrostatic discharge.
ESM — Embedded server management.
Glossary
167
expansion bus — Your system contains an expansion bus that allows the processor to
communicate with controllers for peripherals, such as NICs.
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an
expansion-card connector on the system board. An expansion card adds some
specialized function to the system by providing an interface between the expansion
bus and a peripheral.
expansion-card connector — A connector on the system board or riser board for
plugging in an expansion card.
F — Fahrenheit.
FAT — File allocation table. The file system structure used by MS-DOS to organize
®
®
and keep track of file storage. The Microsoft Windows operating systems can
optionally use a FAT file system structure.
flash memory — A type of EEPROM chip that can be reprogrammed from a utility on
diskette while still installed in a system; most EEPROM chips can only be rewritten
with special programming equipment.
format — To prepare a hard drive or diskette for storing files. An unconditional format
deletes all data stored on the disk.
FSB — Front-side bus. The FSB is the data path and physical interface between the
processor and the main memory (RAM).
ft — Feet.
FTP — File transfer protocol.
g — Gram(s).
G — Gravities.
Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits.
GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring
to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes.
graphics mode — A video mode that can be defined as x horizontal by y vertical pixels
by z colors.
group — As it relates to DMI, a group is a data structure that defines common
information, or attributes, about a manageable component.
guarding — A type of data redundancy in which a set of physical drives stores data and
an additional drive stores parity data. See also mirroring, striping, and RAID.
h — Hexadecimal. A base-16 numbering system, often used in programming to
identify addresses in the system’s RAM and I/O memory addresses for devices. In text,
hexadecimal numbers are often followed by h.
headless system — A system or device that functions without having a keyboard,
168
Glossary
mouse, or monitor attached. Normally, headless systems are managed over a network
using an Internet browser.
host adapter — A host adapter implements communication between the system’s bus
and the controller for a peripheral device. (Hard-drive controller subsystems include
integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you
must install or connect the appropriate host adapter.
Hz — Hertz.
I/O — Input/output. A keyboard is an input device, and a monitor is an output device.
In general, I/O activity can be differentiated from computational activity.
ID — Identification.
IDE — Integrated drive electronics. A standard interface between the system board
and storage devices.
integrated mirroring — Provides simultaneous physical mirroring of two drives.
Integrated mirroring functionality is provided by the system’s hardware. See also
mirroring.
internal processor cache — An instruction and data cache built into the processor.
IP — Internet Protocol.
IPX — Internet package exchange.
IRQ — Interrupt request. A signal that data is about to be sent to or received by a
peripheral device travels by an IRQ line to the processor. Each peripheral connection
must be assigned an IRQ number. Two devices can share the same IRQ assignment,
but you cannot operate both devices simultaneously.
jumper — Small blocks on a circuit board with two or more pins emerging from them.
Plastic plugs containing a wire fit down over the pins. The wire connects the pins and
creates a circuit, providing a simple and reversible method of changing the circuitry in
a board.
K — Kilo-; 1000.
Kb — Kilobit(s); 1024 bits.
KB — Kilobyte(s); 1024 bytes.
Kbps — Kilobit(s) per second.
KBps — Kilobyte(s) per second.
key combination — A command requiring you to press multiple keys at the same time
(for example, <Ctrl><Alt><Del>).
kg — Kilogram(s); 1000 grams.
kHz — Kilohertz.
Glossary
169
KMM — Keyboard/monitor/mouse.
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the
system from which the video is displayed and for which the keyboard and mouse are
used.
LAN — Local area network. A LAN is usually confined to the same building or a few
nearby buildings, with all equipment linked by wiring dedicated specifically to the
LAN.
lb — Pound(s).
LCD — Liquid crystal display.
LED — Light-emitting diode. An electronic device that lights up when a current is
passed through it.
®
Linux — An open-source operating system, similar to the UNIX operating system,
that runs on a variety of hardware systems. Linux is freely available; however, the full
distribution of Linux along with technical support and training are available for a fee
®
from vendors such as Red Hat Software.
local bus — On a system with local-bus expansion capability, certain peripheral
devices (such as the video adapter circuitry) can be designed to run much faster than
they would with a traditional expansion bus. See also bus.
LVD — Low voltage differential.
m — Meter(s).
mA — Milliampere(s).
MAC address — Media Access Control address. Your system’s unique hardware
number on a network.
mAh — Milliampere-hour(s).
Mb — Megabit(s); 1,048,576 bits.
MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity,
the term is often rounded to mean 1,000,000 bytes.
Mbps — Megabits per second.
MBps — Megabytes per second.
MBR — Master boot record.
memory address — A specific location, usually expressed as a hexadecimal number, in
the system’s RAM.
memory module — A small circuit board containing DRAM chips that connects to the
system board.
memory — An area in your system that stores basic system data. A system can contain
170
Glossary
several different forms of memory, such as integrated memory (ROM and RAM) and
add-in memory modules (DIMMs).
MHz — Megahertz.
mirroring — A type of data redundancy in which a set of physical drives stores data
and one or more sets of additional drives stores duplicate copies of the data. Mirroring
functionality is provided by software. See also guarding, integrated mirroring, striping,
and RAID.
mm — Millimeter(s).
ms — Millisecond(s).
®
MS-DOS — Microsoft Disk Operating System.
NAS — Network Attached Storage. NAS is one of the concepts used for implementing
shared storage on a network. NAS systems have their own operating systems,
integrated hardware, and software that are optimized to serve specific storage needs.
NIC — Network interface controller. A device that is installed or integrated in a
system to allow connection to a network.
NMI — Nonmaskable interrupt. A device sends an NMI to signal the processor about
hardware errors.
ns — Nanosecond(s).
NTFS — The NT File System option in the Windows 2000 operating system.
NVRAM — Nonvolatile random-access memory. Memory that does not lose its
contents when you turn off your system. NVRAM is used for maintaining the date,
time, and system configuration information.
parity — Redundant information that is associated with a block of data.
partition — You can divide a hard drive into multiple physical sections called
partitions with the fdisk command. Each partition can contain multiple logical drives.
You must format each logical drive with the format command.
PCI — Peripheral Component Interconnect. A standard for local-bus
implementation.
PDU — Power distribution unit. A power source with multiple power outlets that
provides electrical power to servers and storage systems in a rack.
peripheral — An internal or external device, such as a diskette drive or keyboard,
connected to a system.
PGA — Pin grid array. A type of processor socket that allows you to remove the
processor chip.
pixel — A single point on a video display. Pixels are arranged in rows and columns to
create an image. A video resolution, such as 640 x 480, is expressed as the number of
Glossary
171
pixels across by the number of pixels up and down.
POST — Power-on self-test. Before the operating system loads when you turn on your
system, the POST tests various system components such as RAM and hard drives.
processor — The primary computational chip inside the system that controls the
interpretation and execution of arithmetic and logic functions. Software written for
one processor must usually be revised to run on another processor. CPU is a synonym
for processor.
protected mode — An operating mode that allows operating systems to implement:
• A memory address space of 16 MB to 4 GB
• Multitasking
• Virtual memory, a method for increasing addressable memory by using the hard drive
The Windows 2000 and UNIX 32-bit operating systems run in protected mode. MS-
DOS cannot run in protected mode.
PS/2 — Personal System/2.
PXE — Preboot eXecution Environment. A way of booting a system via a LAN
(without a hard drive or bootable diskette).
RAC — Remote access controller.
RAID — Redundant array of independent disks. A method of providing data
redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID
5, RAID 10, and RAID 50. See also guarding, mirroring, and striping.
RAM — Random-access memory. The system’s primary temporary storage area for
program instructions and data. Any information stored in RAM is lost when you turn
off your system.
RAS — Remote Access Service. This service allows users running the Windows
operating system to remotely access a network from their system using a modem.
readme file — A text file, usually shipped with software or hardware, that contains
information supplementing or updating the product’s documentation.
read-only file — A read-only file is one that you are prohibited from editing or
deleting.
ROM — Read-only memory. Your system contains some programs essential to its
operation in ROM code. A ROM chip retains its contents even after you turn off your
system. Examples of code in ROM include the program that initiates your system’s
boot routine and the POST.
ROMB — RAID on motherboard.
rpm — Revolutions per minute.
172
Glossary
RTC — Real-time clock.
SAS — Serial-attached SCSI.
SATA — Serial Advanced Technology Attachment. A standard interface between the
system board and storage devices.
SCSI — Small computer system interface. An I/O bus interface with faster data
transmission rates than standard ports.
SDRAM — Synchronous dynamic random-access memory.
sec — Second(s).
serial port — An I/O port used most often to connect a modem to your system. You
can usually identify a serial port on your system by its 9-pin connector.
service tag — A bar code label on the system used to identify it when you call Dell for
technical support.
simple disk volume — The volume of free space on a single dynamic, physical disk.
SMART — Self-Monitoring Analysis and Reporting Technology. Allows hard drives to
report errors and failures to the system BIOS and then display an error message on the
screen.
SMP — Symmetric multiprocessing. Used to describe a system that has two or more
processors connected via a high-bandwidth link and managed by an operating system,
where each processor has equal access to I/O devices.
SNMP — Simple Network Management Protocol. A standard interface that allows a
network manager to remotely monitor and manage workstations.
spanning — Spanning, or concatenating, disk volumes combines unallocated space
from multiple disks into one logical volume, allowing more efficient use of all the
space and all drive letters on a multiple-disk system.
striping — Disk striping writes data across three or more disks in an array, but only
uses a portion of the space on each disk. The amount of space used by a "stripe" is the
same on each disk used. A virtual disk may use several stripes on the same set of disks
in an array. See also guarding, mirroring, and RAID.
SVGA — Super video graphics array. VGA and SVGA are video standards for video
adapters with greater resolution and color display capabilities than previous standards.
system board — As the main circuit board, the system board usually contains most of
your system’s integral components, such as the processor, RAM, controllers for
peripherals, and various ROM chips.
system configuration information — Data stored in memory that tells a system what
hardware is installed and how the system should be configured for operation.
system diskette — See bootable diskette.
Glossary
173
system memory — See RAM.
System Setup program — A BIOS-based program that allows you to configure your
system’s hardware and customize the system’s operation by setting features such as
password protection. Because the System Setup program is stored in NVRAM, any
settings remain in effect until you change them again.
system.ini file — A start-up file for the Windows operating system. When you start
Windows, it consults the system.ini file to determine a variety of options for the
Windows operating environment. Among other things, the system.ini file records
which video, mouse, and keyboard drivers are installed for Windows.
TCP/IP — Transmission Control Protocol/Internet Protocol.
termination — Some devices (such as the last device at each end of a SCSI cable)
must be terminated to prevent reflections and spurious signals in the cable. When
such devices are connected in a series, you may need to enable or disable the
termination on these devices by changing jumper or switch settings on the devices or
by changing settings in the configuration software for the devices.
TOE — TCP/IP offload engine.
UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating
system written in the C programming language.
uplink port — A port on a network hub or switch used to connect to other hubs or
switches without requiring a crossover cable.
UPS — Uninterruptible power supply. A battery-powered unit that automatically
supplies power to your system in the event of an electrical failure.
USB — Universal Serial Bus. A USB connector provides a single connection point for
multiple USB-compliant devices, such as mice and keyboards. USB devices can be
connected and disconnected while the system is running.
utility — A program used to manage system resources—memory, disk drives, or
printers, for example.
UTP — Unshielded twisted pair. A type of wiring used to connect systems in a
business or home to a telephone line.
V — Volt(s).
VAC — Volt(s) alternating current.
VDC — Volt(s) direct current.
VGA — Video graphics array. VGA and SVGA are video standards for video adapters
with greater resolution and color display capabilities than previous standards.
video adapter — The logical circuitry that provides (in combination with the monitor)
your system’s video capabilities. A video adapter may be integrated into the system
174
Glossary
board or may be an expansion card that plugs into an expansion slot.
video driver — A program that allows graphics-mode application programs and
operating systems to display at a chosen resolution with the desired number of colors.
Video drivers may need to match the video adapter installed in the system.
video memory — Most VGA and SVGA video adapters include memory chips in
addition to your system’s RAM. The amount of video memory installed primarily
influences the number of colors that a program can display (with the appropriate video
drivers and monitor capabilities).
video resolution — Video resolution (800 x 600, for example) is expressed as the
number of pixels across by the number of pixels up and down. To display a program at
a specific graphics resolution, you must install the appropriate video drivers and your
monitor must support the resolution.
W — Watt(s).
WH — Watt-hour(s).
win.ini file — A start-up file for the Windows operating system. When you start
Windows, it consults the win.ini file to determine a variety of options for the
Windows operating environment. The win.ini file also usually includes sections that
contain optional settings for Windows application programs that are installed on the
hard drive.
Windows 2000 — An integrated and complete Microsoft Windows operating system
that does not require MS-DOS and that provides advanced operating system
performance, improved ease of use, enhanced workgroup functionality, and simplified
file management and browsing.
Windows Powered — A Windows operating system designed for use on NAS systems.
For NAS systems, the Windows Powered operating system is dedicated to file service
for network clients.
Windows Server 2003 — A set of Microsoft software technologies that enable software
integration through the use of XML Web services. XML Web services are small
reusable applications written in XML that allow data to be communicated between
otherwise unconnected sources.
XML — Extensible Markup Language. XML is a way to create common information
formats and to share both the format and the data on the World Wide Web, intranets,
and elsewhere.
ZIF — Zero insertion force.
Glossary
175
176
Glossary
Index
A
riser card, 124
system board, 122
alert messages, 34
assigning passwords, 45
Console Redirection screen, 42
contacting Dell, 133
control panel
installing, 90
removing, 89
B
Baseboard Management
Controller (BMC), 49
cooling fan
battery
troubleshooting, 108
removing or replacing, 58
replacing, 58
cooling shroud
installing, 57
removing, 56
troubleshooting, 106
beep codes, 31
cover
bezel
closing, 55
opening, 54
installing, 54
removing, 53
CPU Information screen, 39
C
CD drive
installing, 61
removing, 60
troubleshooting, 110
damaged systems
troubleshooting, 105
Dell
checking equipment, 98
contacting, 133
configuring the boot drive, 62
connecting external devices, 18
Dell PowerEdge Diagnostics
using, 117
Index
177
diagnostics
features
back-panel, 17
advanced testing options, 119
partition, 118
using Dell PowerEdge
Diagnostics, 117
H
when to use, 118
hard drives
diagnostics indicator codes, 29
installing, 67
drives
CD, 60
optical, 60
E
I
error messages, 35
indicators
back-panel, 17
front-panel, 13
NIC, 19
expansion cards
installing, 75
removing, 78
troubleshooting, 113
external devices
connecting, 18
control panel, 90
cooling shroud, 57
expansion cards, 75
hard drives, 67
F
fan assembly (PCI)
installing, 72
memory modules, 82
optical drive, 61
PCI fan assembly, 72
power supply, 75
processor fan assembly, 70
riser card, 80
removing, 71
troubleshooting, 108
fan assembly (processor)
installing, 70
system board, 94
removing, 69
troubleshooting, 108
Integrated Devices screen, 41
178
Index
IRQs
avoiding conflicts, 98
line assignments, 98
navigation keys
system setup program, 36
NICs
indicators, 19
troubleshooting, 103
J
jumpers
system board, 121
NMI button, 17
O
K
optical drive
installing, 61
removing, 60
keyboard
troubleshooting, 100
M
memory
installation guidelines, 81
installing, 82
removing, 84
troubleshooting, 108
messages
troubleshooting, 108
alert, 34
phone numbers, 133
beep codes, 31
diagnostics indicator codes, 29
error messages, 35
system, 19
POST
accessing system features, 12
power supply
installing, 75
systems management, 104
warning, 34
removing, 73
mouse
troubleshooting, 106
troubleshooting, 101
Index
179
processor
S
replacing, 85
safety, 97
troubleshooting, 114
SAS controller card. See
expansion cards.
processor fan assembly
troubleshooting, 108
SAS hard drives. See hard drives.
SATA hard drives. See hard
drives.
R
securing your system, 46
expansion cards.
recommended tools, 51
setup password
assigning, 48
changing, 49
features, 45
removing
bezel, 53
CD drive, 60
control panel, 89
cooling shroud, 56
expansion cards, 78
hard drives, 63
working with, 48
startup
accessing system features, 12
memory modules, 84
optical drive, 60
PCI fan assembly, 71
power supply, 73
riser card, 79
support
contacting Dell, 133
system battery
replacing, 58
troubleshooting, 106
system board, 91
connectors, 122
installing, 94
jumpers, 121
removing, 91
replacing
processor, 85
system battery, 58
riser card
system cooling
connectors, 124
installing, 80
removing, 79
troubleshooting, 107
system features
accessing, 12
180
Index
system identification button, 16
system messages, 19
troubleshooting (continued)
keyboard, 100
memory, 108
system password
assigning, 45
changing, 47
deleting, 47
mouse, 101
NIC, 103
power supply, 106
processor, 114
features, 45
serial I/O device, 102
start-up routine, 97
system cooling, 107
video, 99
System Security screen, 43
system setup program
Console Redirection screen, 42
CPU Information screen, 39
entering, 35
wet system, 104
Integrated Devices screen, 41
main screen, 36
U
navigation keys, 36
System Security screen, 43
USB device
system status indicator, 16
troubleshooting, 102
T
telephone numbers, 133
video
troubleshooting, 99
troubleshooting
basic I/O, 101
battery, 106
W
CD drive, 110
cooling fan, 108
damaged system, 105
expansion cards, 113
external connections, 99
hard drives, 111
warning messages, 34
warranty, 11
wet system
troubleshooting, 104
Index
181
182
Index
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