Crestron electronic Crestron Electronics Computer Hardware Crestron DualTouchTM Technology Touchpanel User Manual

Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
Operations Guide  
Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
Contents  
DualTouch™ Technology Touchpanel: DTT-15V3  
1
Introduction ...............................................................................................................................1  
Features and Functions................................................................................................1  
Applications.................................................................................................................2  
Specifications ..............................................................................................................3  
Physical Description....................................................................................................4  
Industry Compliance ...................................................................................................9  
Setup........................................................................................................................................10  
Configuring the Touchpanel......................................................................................10  
Supplied Equipment ..................................................................................................14  
Installation.................................................................................................................15  
Hardware Hookup .....................................................................................................17  
Recommended Cleaning............................................................................................18  
Replacing Pen Tips....................................................................................................19  
Using the Pen...........................................................................................................................20  
Problem Solving ......................................................................................................................21  
Troubleshooting.........................................................................................................21  
Reference Documents................................................................................................22  
Further Inquiries........................................................................................................22  
Future Updates ..........................................................................................................22  
Return and Warranty Policies..................................................................................................23  
Merchandise Returns / Repair Service ......................................................................23  
CRESTRON Limited Warranty.................................................................................23  
Operations Guide – DOC. 6632B  
Contents i  
Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
DualTouch™ Technology  
Touchpanel: DTT-15V3  
Introduction  
The DTT-15V3 is a 15" touchpanel designed for use with the UPX-2 Universal  
Presentation System to support all of the control capabilities of a Crestron  
touchpanel, plus pen-based annotation and computer-based multimedia presentation.  
Features and Functions  
User interface for the Crestron UPX-2 Universal Presentation Processor  
15" LCD color touchscreen display  
1024 x 768 XGA resolution  
DualTouch Technology - delivers a combination of touchpanel control  
and pen-based annotation  
Ergonomic Design - allows more natural drawing capability than  
ordinary touchpanels  
Completely flat bezel for enhanced drawing comfort  
Battery-free cordless annotation pen  
VGA pass-thru and (2) USB mouse/keyboard ports  
Includes tilt stand, pen slot and tether, interface cables, and power  
supply  
Conforms to VESA 75 mounting standard  
DualTouch™ Technology  
This Crestron® feature combines fingertip operated touchpanel control with a  
precision drawing tablet to produce an amazingly flexible presentation solution.  
Crestron DualTouch Technology touchpanels employ a combination of analog  
resistive touch sensing for fingertip-operated touchpanel control and Wacom®  
Penabled® technology for precise drawing and annotation.  
DualTouch Technology allows the presenter to touch the screen with a fingertip to  
control AV and lighting functions, and then annotate freely over video and graphic  
presentation sources using the wireless pen provided. Switching between modes is  
automatic and instantaneous, disabling the analog membrane whenever the pen is  
sensed allowing the palm of the hand to be rested naturally on the screen while  
drawing.  
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DualTouch™ Technology Touchpanel: DTT-15V3 1  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
Enhanced Ergonomics  
The DTT-15V3 features a completely flat bezel for drawing comfort and reduced  
overall size. The adjustable stand allows the touchpanel to be tilted between 17 and  
73 degrees. The pressure-sensitive pen is both cordless and battery-free for  
performance and reliability.  
Versatile Installation Features  
The DTT-15V3 ships complete with tilt stand, cables, and power supply. Different  
installation options are available using any third-party VESA 75 compliant mounting  
solution. An integral security slot enables securing the touchpanel using a  
Kensington® compatible security cable (not included). A rear-panel storage slot and  
24-inch tether are included to keep the annotation pen at hand. USB ports are  
provided on either side of the panel to support the connection of a mouse and  
keyboard (not included), and a VGA pass-thru port enables the connection of a  
secondary monitor display.  
Applications  
The following diagram shows a DTT-15V3 in a lecture hall application.  
DTT-15V3 in a Lecture Hall Application  
2 DualTouch™ Technology Touchpanel: DTT-15V3  
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Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
Specifications  
Specifications for the DTT-15V3 are listed in the following table.  
DTT-15V3 Specifications  
SPECIFICATION  
DETAILS  
Touchscreen Display  
TFT active matrix color LCD  
15 inch (38.1 cm) diagonal  
1024 x 768 pixels (XGA)  
16.2 million (18 bit + FRC)  
500:1  
Display  
Screen Size  
Resolution  
Color Depth  
Contrast Ratio  
Brightness  
Viewing Angle  
250 nits (cd/m2)  
±70 degrees horizontal,  
-60 to +65 degrees vertical  
Touchscreen  
Resistive Membrane  
Pen/Tablet  
Pen Switches  
Side rocker switch; Assigned in UPX-2 Setup  
menu; For more information, refer to the  
latest version of the UPX-2 Operations Guide  
(Doc. 6276) which can be downloaded from  
the Crestron website  
(www.crestron.com/manuals).  
LCD Active Area  
Resolution  
Accuracy  
11.98 in x 8.99 in (30.4 x 22.8 cm)  
508 line per inch (200 lines per cm)  
±1 pixel  
Reading Height  
Report Rate  
0.2 in (0.5 cm) maximum  
100 points per second maximum  
512  
Pressure Levels  
Reading Technology  
Power Requirements  
Touchpanel  
Electro-magnetic resonance  
40 watts (3.33 Amps) @ 12 Volts DC  
100-240 Volts AC, 50-60 Hz  
External Power Supply  
(included)  
Enclosure  
Construction  
High impact injection-molded case with  
adjustable tabletop tilt stand; VESA 75mm  
mounting compliant; Kensington security slot  
Screen Tilt  
Adjustable 17º to 73º from horizontal  
UPX-2-1GB v2.09.00.25  
Minimum 2-Series Control System  
Update File1, 2, 3  
UPX-2-MSO-2007 v2.09.00.26  
Environmental  
Temperature  
Humidity  
41º to 95ºF (5º to 35ºC).  
20% to 80% RH (non-condensing)  
Dimensions (including stand)  
Height  
11.49 in (29.19 cm) maximum  
13.55 in (34.43 cm)  
Width  
Depth  
12.23 in (31.06 cm) maximum  
10.25 lbs (4.7 kg) – including stand  
Weight  
1. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following  
these footnotes.  
2. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product  
Catalog for a complete list of 2-Series control systems.  
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DualTouch™ Technology Touchpanel: DTT-15V3 3  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
3. When loading VisionTools Pro-e files or firmware through the RS-232 port of the control system, be  
sure that the baud rate is at 38400 (Cresnet speed) or lower. Otherwise, Toolbox may post the  
“Transfer Failed” message.  
NOTE: Crestron software and any files on the website are for authorized Crestron  
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users  
may be required to register to obtain access to certain areas of the site (including the  
FTP site).  
Physical Description  
This section provides information on the connections, controls and indicators  
available on your DTT-15V3.  
DTT-15V3 Physical View  
4 DualTouch™ Technology Touchpanel: DTT-15V3  
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Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
DTT-15V3 Physical View  
1.91 in  
(4.84 cm)  
11.93 in  
(30.29 cm)  
13.55 in  
(34.43 cm)  
DTT-15V3 Physical View – Right Side (Maximum and Minimum Height)  
11.49 in  
(29.19 cm)  
11.47 in  
(29.14 cm)  
4.34 in  
(11.02 cm)  
8.57 in  
(21.77 cm)  
12.23 in  
(31.06 cm)  
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DualTouch™ Technology Touchpanel: DTT-15V3 5  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
DTT-15V3 Physical View – Rear (Stand Not Shown)  
DTT-15V3 Connectors, Controls & Indicators  
8
10  
6
9
6
1
2
3
4
5
7
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Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
Connectors, Controls & Indicators  
#
CONNECTORS,  
CONTROLS &  
INDICATORS  
DESCRIPTION  
1
USB  
(1) USB B female; USB 2.0 port;  
Pin 1  
Pin 4  
Connects to any USB port on UPX-2 using  
6 ft (2.0 m) USB cable (included)  
PIN  
DESCRIPTION  
1
2
3
4
+5 VDC  
Data -  
Pin 2  
Pin 3  
Data +  
Ground  
2
3
DC IN (12V)  
(1) DC power jack (power supply included)  
ANALOG RGB OUT  
(1) DB15HD female;  
RGB (VGA) video loop-thru;  
Passes RGB input through to an additional  
display device  
Pin 1 Red Video  
Pin 2 Green Video  
Pin 3 Blue Video  
Pin 4 Reserved  
Pin 5 Ground  
Pin 6 Red Ground  
Pin 7 Green Ground  
Pin 8 Blue Ground  
Pin 9 No Connect  
Pin 10 Ground  
Pin 11 No Connect  
Pin 12 No Connect  
Pin 13 Horizontal Sync  
Pin 14 Vertical Sync  
Pin 15 No Connect  
4
ANALOG RGB IN  
(1) DB15HD female; RGB (VGA) video  
input;  
Connects to RGB Output A of UPX-2 using  
6 ft (2.0 m) DB15HD VGA cable (included)  
Pin 1 Red Video  
Pin 2 Green Video  
Pin 3 Blue Video  
Pin 4 Reserved  
Pin 5 Ground  
Pin 6 Red Ground  
Pin 7 Green Ground  
Pin 8 Blue Ground  
Pin 9 No Connect  
Pin 10 Ground  
Pin 11 No Connect  
Pin 12 Monitor Sense  
Pin 13 Horizontal Sync  
Pin 14 Vertical Sync  
Pin 15 Monitor Sense Clock  
(Continued on following page)  
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DualTouch™ Technology Touchpanel: DTT-15V3 7  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
Connectors, Controls & Indicators (Continued)  
#
CONNECTORS,  
CONTROLS &  
INDICATORS  
DESCRIPTION  
5
PEN TRAY  
Located on the bottom front edge of the  
touchpanel;  
Provides a convenient resting place for the  
pen. When the display stand is set to its  
lowest position, place your fingers beneath  
the tray and slide it out.  
6
7
COMMUNICATIONS  
PORT  
(2) Communications port for system  
diagnostics;  
CAUTION: Do not connect any devices to this  
port.  
USB  
(2) USB Type A female  
MOUSE/KEYBOARD  
USB 2.0 hub ports for mouse/keyboard (not  
included)  
Device Power: 500 mA maximum per port  
8
MENU, -, +, ENTER  
STATUS LED  
(4) Pushbuttons to navigate onscreen setup  
menu  
9
(1) Blue LED indicates sensing of annotation  
pen  
10  
POWER BUTTON &  
LED  
(1) Pushbutton turns unit on/off  
(1) Dual-color LED; Blue indicates power is on  
with a valid RGB input signal connected; turns  
amber when RGB signal is disconnected  
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Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
Industry Compliance  
As of the date of manufacture, the DTT-15V3 has been tested and found to comply  
with specifications for CE marking and standards per EMC and  
Radiocommunications Compliance Labelling.  
NOTE: This device complies with part 15 of the FCC rules. Operation is subject to  
the following two conditions: (1) this device may not cause harmful interference and  
(2) this device must accept any interference received, including interference that may  
cause undesired operation.  
This equipment has been tested and found to comply with the limits for a Class B  
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to  
provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses and can radiate radio frequency energy  
and if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that  
interference will not occur in a particular installation. If this equipment does cause  
harmful interference to radio or television reception, which can be determined by  
turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
ƒ
ƒ
ƒ
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to  
which the receiver is connected.  
ƒ
Consult the dealer or an experienced radio/TV technician for help.  
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DualTouch™ Technology Touchpanel: DTT-15V3 9  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
Setup  
Configuring the Touchpanel  
NOTE: The only connection required to configure the touchpanel is power. Refer to  
“Hardware Hookup” on page 17 for details.  
The touchpanel display can be configured using the four setup buttons on the top of  
the DTT-15V3. Power is required to configure the touchpanel. Refer to “Hardware  
Hookup” on page 17 for information on connecting power.  
Onscreen Setup Buttons  
MENU  
-
+
ENTER  
The Menu button provides access to the following 11 adjustment menus. Use the  
Selection (-)/(+) buttons to select a menu or advance forward or backward through  
the 11 menus. Press the Enter button to open and save the selected menu.  
1. Contrast – Use the selection (-)/(+) buttons to decrease or increase contrast,  
press the Enter button to save.  
Contrast Control  
2. Brightness – Use the (-)/(+) buttons to decrease or increase brightness, press  
the Enter button to save.  
Brightness Control  
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DualTouch™ Technology Touchpanel  
3. Phase – Use the (-)/(+) buttons to manually reduce horizontal distortion  
lines. The Reset option  
is used for automatic adjustment. Press Enter  
to save.  
Phase Control  
4. Pitch – Use the (-)/(+) buttons to manually reduce vertical distortion lines.  
The Reset option  
is used for automatic adjustment. Press Enter to  
save.  
Pitch Control  
5. Horizontal Center – Use the (-)/(+) buttons to manually move the image left  
or right. The Reset option  
is used for automatic adjustment. Press  
Enter to save.  
Horizontal Center Control  
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DualTouch™ Technology Touchpanel: DTT-15V3 11  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
6. Vertical Center – Use the (-)/(+) buttons to manually move the image down  
or up. The Reset option  
is used for automatic adjustment. Press Enter  
to save.  
Vertical Center Control  
7. Menu Position – Use the (-)/(+) buttons to move the menu to one of the  
available nine positions. Press Enter to save. Default is center position.  
Menu Position Control  
8. Reset – Use AUTO ADJUST to reset only the image parameters (menus 1  
through 6). Use RECALL to reset all screen options to the factory default*.  
Select the exit icon to leave this menu without making any changes.  
Auto Adjust Control  
* Defaults for contrast, brightness, phase, pitch, and center (horizontal and  
vertical) depend on the UPX-2’s Display Output settings. For more  
information, refer to the latest version of the UPX-2 Operations Guide.  
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DualTouch™ Technology Touchpanel  
9. Backlight – Use the (-)/(+) buttons to decrease or increase the backlight  
brightness. Press Enter to save. Default is 80.  
Backlight Control  
10. Color – Provides a color temperature selection of 9300K, 6500K, 5000K,  
DIRECT (no adjustment to the incoming signal) and a USER option to use  
the independent RGB adjustment.  
Click the  
icon to allow an independent adjustment of red, green and  
blue. Press Enter to save. Defaults are shown as follows.  
Color Control  
RGB Level Control  
NOTE: Manual changes invalidate the standard profile settings.  
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DualTouch™ Technology Touchpanel: DTT-15V3 13  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
11. Language – Use the (-)/(+) buttons to select a language for the display  
adjustment menus. Press Enter to save. Default is English.  
Language Control  
Supplied Equipment  
The DTT-15V3 is shipped with the following accessories.  
(1) Pen (with five tip replacements)  
(1) USB Cable; Approximately 6-feet long.  
(1) VGA to VGA Cable; Approximately 6-feet long.  
(1) Power Supply and Power Cable  
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(1) Pen Tether and Tether Hardware  
Installation  
VESA Mount  
The DTT-15V3 may be removed from the adjustable stand and remounted to a  
VESA® conforming mount arm or stand. The Video Electronics Standards  
Association (VESA) is an international non-profit corporation that supports and sets  
industry-wide interface standards for the PC, workstation, and computing  
environments. VESA's Flat Display Mounting Interface (FDMI) Standard defines a  
set of mounting interface standards for the complete range of flat displays with  
viewing areas ranging in size from 102 mm (4") to 2286 mm (90") diagonal. FDMI  
supports a broad range of mounting options including desktop, wall, overhead,  
mobile and specialty mounting applications. Corresponding standards describe the  
interface mounting pads, wall mount brackets and other mounting apparatus to be  
provided by mounting equipment manufacturers. The complete standard is available  
on the VESA website. The DTT-15V3 is VESA MIS-D, 100/75, C compliant, and is  
equipped with a 75 x 75 mm mounting hole pattern.  
Follow these instructions for removing the adjustable stand and attaching the  
DTT-15V3 to an alternative VESA conforming mount.  
1. Turn off the system and disconnect all cables.  
2. Protect the screen surface by placing the DTT-15V3 facedown on a soft  
cloth.  
3. Remove the four screws that secure the stand.  
4. Use four M4 regular screws, no longer than 15 mm, 7 mm wide with a 0.7  
mm pitch to attach the new mounting.  
NOTE: Screws longer than 15 mm could damage the DTT-15V3.  
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DualTouch™ Technology Touchpanel: DTT-15V3 15  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
VESA Mounting  
Alternate Mounting  
Platform  
Rear of DTT-15V3  
M4 Screws  
4 mm wide  
0.7 mm pitch  
15 mm maximum  
length  
CAUTION: When attaching the DTT-15V3 to an alternate mounting  
platform, be sure to follow all instructions supplied by the manufacturer.  
Install Pen Tether  
The pen can be tethered to the DTT-15V3 using the supplied tether and tether  
hardware.  
Use a flat-head screwdriver to mount the tether hardware to one of four  
tether locations on the back of the DTT-15V3 as shown in the following  
diagram.  
Tether Locations  
TETHER  
TETHER  
LOCATIONS  
LOCATIONS  
Loop the tether through the eyelet on the tether hardware and the eyelet on  
the stylus.  
Kensington Security Slot  
The Kensington Security Slot is an industry standard that gives customers the best  
option for the physical security of computer and electronic equipment. The security  
slot is located on the rear of the DTT-15V3 as shown in the Hardware Connections  
diagram on page 18. To prevent unauthorized removal, you can attach one end of a  
Kensington security cable to this slot and the other end to an immovable object.  
Refer to the Kensington website for additional details (http://www.kensington.com).  
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Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
Hardware Hookup  
Refer to the following diagram and complete the connections as specified. Ensure  
that the UPX-2 and the DTT-15V3 are both powered down before beginning.  
CAUTION: To avoid damage to the DTT-15V3 or to your video card, never  
connect or disconnect the video or power cable while the DTT-15V3 or the UPX-2  
are powered up.  
NOTE: The USB cable may be extended using up to four 16-foot active extensions.  
Each extension cable must contain a hub (repeater) to regenerate the USB signal  
(maximum of 64 feet). For longer extensions, Crestron has tested and approved  
IOGEAR USB Extender model GUCE50, which allows up to 150 feet over CAT5.  
NOTE: Using high quality cable, the VGA cable may be extended up to a  
maximum of about 10 meters (32.8 ft.) for analog VGA at 1024 x 768. If you need a  
longer run, add VGA extenders or VGA distribution amplifiers.  
1. Connect the RGB/VGA cable, linking the UPX-2 RGB OUTPUT A  
connector to the DTT-15V3 RGB VIDEO IN connector.  
2. Connect the USB cable, linking the UPX-2 USB port to the DTT-15V3  
USB port.  
3. Connect the power supply line cord to an AC outlet and the power supply  
adaptor.  
4. Plug the power adaptor cord into the DTT-15V3 DC IN port.  
5. Power up the DTT-15V3. The power indicator should light up amber.  
6. Power up the UPX-2. When a video signal is applied to the DTT-15V3, the  
power indicator will turn blue.  
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DualTouch™ Technology Touchpanel: DTT-15V3 17  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
Hardware Connections for the DTT-15V3  
KENSINGTON  
SECURITY  
SLOT  
PEN HOLDER  
VESA MOUNT  
USB:  
TO UPX-2  
DC IN (12V):  
FROM POWER  
SUPPLY  
ANALOG RGB OUT:  
TO AUXILIARY  
MONITOR  
ANALOG RGB IN:  
FROM UPX-2  
USB ACCESSORY (x2):  
TO USB KEYBOARD  
OR USB MOUSE  
PEN TRAY  
CAUTION: Do not apply excessive pressure to the touchscreen display during  
handling. Doing so can crack the screen and damage the touchpanel.  
Recommended Cleaning  
Display Casing or Pen  
Display Screen  
To clean the pen display casing or the pen, use a soft, damp cloth; you can also  
dampen the cloth using a very mild soap diluted with water. Do not use paint thinner,  
benzine, alcohol, or other solvents to clean the unit casing or pen.  
To clean the display screen, use an anti-static cloth or a slightly damp cloth. When  
cleaning, apply only a light amount of pressure to the display screen and do not make  
the surface wet. Do not use detergent to clean the display screen; this may damage  
the coating on the screen. Please note that damage of this kind is not covered by the  
manufacturer’s warranty.  
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Replacing Pen Tips  
The pen comes with five extra tips. The pen tip will wear with normal use. Worn tips  
feel more drag when you draw, or it seems as if you are scratching the overlay with  
your pen. It can be easily replaced with one of the extra pen tips. Replacement pens  
and a 5-pack of replacement pen nibs are available from the Wacom website  
(http://wacomdirect.wacom.com).  
1. Grasp the worn tip with a pair of needle-nose pliers, tweezers, or similar  
instrument and pull out the tip.  
2. Firmly slide the new tip (square end first) into the barrel of the pen and  
press in until it stops.  
NOTE: A badly worn pen tip will damage the screen surface.  
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DualTouch™ Technology Touchpanel: DTT-15V3 19  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
Using the Pen  
While working with the DTT-15V3, you can rest your hand on the surface of the  
display screen, just as if you were drawing on a sheet if paper. The pen is activated  
as soon as it enters proximity, about 0.2 inches (5 mm) above the surface. This  
allows you to position the screen cursor before touching the pen tip to the surface.  
When the pen tip contacts the surface of the DTT-15V3, the tip switch is activated.  
The tip switch simulates clicking and holding a mouse button. Raising the tip above  
the surface of the DTT-15V3 is the same as releasing a mouse button.  
NOTE: Place the pen in the pen holder or pen tray when not in use.  
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Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
Problem Solving  
Troubleshooting  
The following table provides corrective action for possible trouble situations. If  
further assistance is required, please contact a Crestron customer service  
representative.  
DTT-15V3 Troubleshooting  
TROUBLE  
POSSIBLE CAUSE(S)  
CORRECTIVE ACTION  
DTT-15V3 does not  
function.  
The DTT-15V3 is not  
receiving power (The  
Power LED is off).  
Verify cable connections and  
power to unit.  
The DTT-15V3 is  
receiving power. (The  
Power LED is on.)  
Check contrast, brightness and  
back-light controls. Refer to  
pages 10 and 13.  
Multiple images  
displayed.  
The video cable is over-  
extended.  
Use the video cable without  
extensions or use a higher  
quality cable with VGA  
extenders.  
White color appears The colors are not set up  
Return to factory settings or  
off-white.  
correctly.  
adjust the colors as necessary.  
VGA display ripples  
or shows a moiré  
pattern.  
The pitch and/or phase is  
misadjusted.  
Adjust pitch and/or phase.  
Refer to page 11.  
The message: ”NO  
SIGNAL GO TO  
POWER SAVE” is  
displayed.  
The system may be in  
power management  
mode.  
Touch the pen tip to the screen,  
move the mouse connected to  
the UPX-2, or press any key on  
the keyboard connected to the  
UPX-2.  
The video cable  
connection may be loose  
or broken.  
Check the video cable  
connection.  
The message:  
”CABLE  
DISCONNECT  
GO TO POWER  
SAVE” is displayed.  
The video cable  
connection may be loose  
or broken.  
Check the video cable  
connection.  
The message:”OUT  
OF RANGE” is  
displayed.  
Input signal frequency is  
incorrect or not  
compatible.  
Vertical frequency refresh rate  
is a value between 45 and 75  
Hz (for XGA, vertical refresh  
rate is 45 to 70 Hz.  
The resolution is set too  
high.  
Set the resolution to a  
maximum of 1024 x 768.  
The message:  
”Please set the  
The refresh rate is set too  
high for XGA.  
Set the refresh rate for XGA to  
a value between 45 and 70 Hz.  
refresh rate at 70Hz  
or less” is displayed.  
Operations Guide – DOC. 6632B  
DualTouch™ Technology Touchpanel: DTT-15V3 21  
DualTouch™ Technology Touchpanel  
Crestron DTT-15V3  
Reference Documents  
The latest version of all documents mentioned within the guide can be obtained from  
the Crestron website (http://www.crestron.com/manuals). This link will provide a list  
of product manuals arranged in alphabetical order by model number.  
List of Related Reference Documents  
DOCUMENT TITLE  
UPX-2 Universal Presentation Processor  
Further Inquiries  
If you cannot locate specific information or have questions after reviewing this  
guide, please take advantage of Crestron's award winning customer service team by  
calling Crestron at 1-888-CRESTRON [1-888-273-7876].  
You can also log onto the online help section of the Crestron website  
(www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time  
users will need to establish a user account to fully benefit from all available features.  
Future Updates  
As Crestron improves functions, adds new features and extends the capabilities of  
the DTT-15V3, additional information may be made available as manual updates.  
These updates are solely electronic and serve as intermediary supplements prior to  
the release of a complete technical documentation revision.  
Check the Crestron website periodically for manual update availability and its  
relevance. Updates are identified as an “Addendum” in the Download column.  
22 DualTouch™ Technology Touchpanel: DTT-15V3  
Operations Guide – DOC. 6632B  
Crestron DTT-15V3  
DualTouch™ Technology Touchpanel  
Return and Warranty Policies  
Merchandise Returns / Repair Service  
1. No merchandise may be returned for credit, exchange or service without prior authorization  
from CRESTRON. To obtain warranty service for CRESTRON products, contact an  
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory  
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying  
the nature of the problem, name and phone number of contact person, RMA number and  
return address.  
2. Products may be returned for credit, exchange or service with a CRESTRON Return  
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight  
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with  
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect  
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its  
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any  
products returned with an RMA.  
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,  
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return  
freight costs shall be paid by the purchaser.  
CRESTRON Limited Warranty  
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials  
and workmanship under normal use for a period of three (3) years from the date of purchase from  
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical  
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and  
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.  
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON  
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if  
any.  
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any  
application other than that for which it was intended or if it has been subjected to misuse, accidental  
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any  
product that has had the serial number altered, defaced or removed.  
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall  
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages  
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a  
third party or made by the purchaser for a third party.  
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or  
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the  
unexpired portion of the warranty.  
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or  
implied, nor authorizes any other party to offer any warranty, including any implied warranties of  
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are  
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.  
Trademark Information  
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark  
of Microsoft Corporation. Windows95/98/Me/XP/Vista and WindowsNT/2000 are trademarks of Microsoft Corporation.  
Operations Guide – DOC. 6632B  
DualTouch™ Technology Touchpanel: DTT-15V3 23  
Crestron Electronics, Inc.  
15 Volvo Drive Rockleigh, NJ 07647  
Tel: 888.CRESTRON  
Operations Guide – DOC. 6632B  
(2019290)  
03.08  
Fax: 201.767.7576  
Specifications subject to  
change without notice.  

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