Compaq FS 7550 User Manual

b
Reference Guide  
Compaq Color Monitors Series 5500, 7500,  
7550, 9500  
Document Part Number: 266189-001  
January 2002  
Contents  
Introduction  
Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1  
Safety and Maintenance Guidelines  
Safety Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Important Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Maintenance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1  
Removing the Monitor Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3  
Installation  
Monitor Base Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1  
Monitor Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2  
Speaker Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3  
Attaching the Speakers to the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4  
Speaker Security Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5  
Operation  
Information Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
Front Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1  
On-Screen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2  
On-Screen Display Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3  
Monitor Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5  
No Signal Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5  
Out of Frequency Range Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5  
Using the Energy Saver Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6  
Troubleshooting  
Solving Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1  
Using the World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3  
Preparing to Call Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3  
Technical Specifications  
Compaq 5500/15” Series Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1  
Compaq 7500/17” Series Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3  
Compaq 7550/17” Flat CRT Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4  
Compaq 9500/19” Series Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–6  
Reference Guide  
i
Contents  
Agency Regulatory Notices  
Federal Communications Commission Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1  
Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1  
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1  
Declaration of Conformity for Products  
Marked with FCC Logo, United States Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1  
Canadian Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2  
Avis Canadien . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2  
European Union Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2  
EPA Energy Star Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2  
Power Cord Set Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2  
TCO‘99 Requirements  
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2  
Flame Retardants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2  
Cadmium . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2  
Mercury . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–3  
CFCs (Freons) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–3  
Lead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–3  
ii  
Reference Guide  
1
Introduction  
Your microprocessor-based, digitally controlled color monitor is a high-performance and  
easy-to-use product. It employs the latest on-screen menu technology.  
Kit Contents  
Your monitor kit should contain:  
CRT monitor  
Monitor Base (pre-attached on selected models)  
AC power cord (selected models)  
Speakers (selected models)  
Speaker power adapter (selected models)  
Documentation kit  
Reference Guide  
1–1  
2
Safety and Maintenance Guidelines  
Safety Guidelines  
Power Requirements  
Refer to the “Power Cord Set Requirements” section in “Agency Regulatory Notice,” for  
information on the correct power cord set for this device.  
Important Safety Information  
WARNING: To reduce the risk of electric shock or damage to your equipment, do not disable the  
power cord grounding feature. This equipment is designed to be connected to a grounded  
(earthed) power outlet that is easily accessible to the operator. The grounding plug is an important  
safety feature.  
Å
WARNING: For your safety, be sure that the power outlet you plug the power cord into is easily  
accessible and located as close to the equipment as possible. When you need to disconnect the  
power to the equipment, unplug the power cord from the power outlet by grasping the plug firmly.  
Never pull on the cord.  
Å
CAUTION: For the protection of your monitor, as well as your computer, connect all power cords  
for your computer and its peripheral devices (such as a monitor, printer, scanner) to some form of  
surge protection device such as a power strip or Uninterruptible Power Supply (UPS). Not all  
power strips provide surge protection; the power strips must be specifically labeled as having this  
ability. Use a power strip whose manufacturer offers a Damage Replacement Policy so you can  
replace your equipment if surge protection fails.  
Ä
Maintenance Guidelines  
To enhance the performance and extend the life of your monitor, follow these guidelines:  
Do not open your monitor cabinet or attempt to service this product yourself. If your  
monitor is not operating properly, or has been dropped or damaged, first unplug your  
monitor from the power outlet, then contact your Compaq authorized dealer, reseller, or  
service provider.  
Adjust only those controls that are discussed in the operating instructions.  
Place your monitor at least 3 inches (76 mm) away from walls or other enclosures.  
Use only a power source and connection appropriate for this monitor, as indicated on the  
label/back plate of the monitor.  
Reference Guide  
2–1  
Safety and Maintenance Guidelines  
Be sure the total ampere rating of the products connected to the outlet does not exceed  
the current rating of the electrical outlet, and the total ampere rating of the products  
connected to the cord does not exceed the rating of the cord. Look on the power label to  
determine the ampere rating (AMPS or A) for each device.  
Install your monitor near an outlet that you can easily reach. Disconnect the monitor by  
grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by  
pulling the cord.  
Turn your monitor off when not in use. You can substantially increase the life of your  
monitor by using a screen saver program and turning off the monitor when not in use.  
Unplug your monitor from the wall outlet before cleaning. Do not use liquid cleaners or  
aerosol cleaners. Use a damp cloth for cleaning. If the screen requires additional  
cleaning, use an antistatic CRT screen cleaner.  
CAUTION: Do not use benzene, thinner, ammonia, or any other volatile substances to clean your  
monitor or the screen. These chemicals may damage the cabinet finish as well as the screen.  
Ä
Slots and openings in the cabinet are provided for ventilation. These openings must not  
be blocked or covered. Never push objects of any kind into cabinet slots or other  
openings.  
Do not place plants on top of your monitor. Water or dirt from the plant may get into the  
vents.  
Do not drop your monitor or place it on an unstable surface.  
Do not allow anything to rest on the power cord. Do not walk on the cord.  
Keep your monitor in a well-ventilated area, away from excessive light, heat or moisture.  
Keep your monitor away from high-capacity transformers, electric motors, and other  
devices with strong magnetic fields.  
In a two-monitor system, place your monitors as far apart from one another as possible to  
lessen interference between them.  
Do not place the monitor face down. Damage could result to the front panel controls or  
the monitor screen.  
2–2  
Reference Guide  
Safety and Maintenance Guidelines  
Removing the Monitor Base  
In the event that you need to disassemble the base from the monitor, follow these  
instructions:  
1. If you must remove the base attachment, release the catch and slide the base toward the  
back of your monitor.  
2. Lift the base up and away from your monitor.  
Reference Guide  
2–3  
3
Installation  
Monitor Base Installation  
On some monitors, the base must be attached prior to monitor installation. If you need to  
attach the base, follow these steps:  
1. Align the hooks on the base with the sockets on the bottom of the monitor and attach the  
base.  
2. Push the base toward the front of the monitor until it stops.  
Reference Guide  
3–1  
Installation  
Monitor Installation  
Before installing your monitor, place it in a convenient, well-ventilated location near your  
computer.  
1. Turn off the power to your computer and other peripheral devices.  
2. Connect the video cable (blue connector) 1 from the back of the monitor to the blue  
15-pin connector on the back of the computer. Tighten the cable screws to secure the  
cable to the connector.  
CAUTION: To avoid damaging the video cable, ensure that the cable aligns with the  
15-pin connector. Do not force the cable onto the connector.  
Ä
3. Connect the power cord 2 to the back of the monitor, then connect the power cord to a  
power outlet.  
4. Power on your computer and monitor.  
If your monitor fails to function properly, refer to “Troubleshooting.”  
5. If necessary, adjust the front panel monitor controls according to your personal  
preference. See “Front Panel Controls” for detailed information.  
Your monitor installation is now complete.  
3–2  
Reference Guide  
Installation  
Speaker Installation  
Selected monitors come with speakers which must be installed. If you need to install your  
speakers, follow these steps:  
1. Place the control speaker 1 and the other speaker 2 on either side of your monitor.  
2. Attach the speaker power cable 3 to the black connector on the back of the control  
speaker 1, then connect the AC adapter 4 into an electrical wall outlet.  
3. Insert the white connector 5 from the other speaker 2 into the white port on the back of  
the control speaker 1.  
4. Attach the green connector 6 from the control speaker 1 to the green port on the back of  
your computer.  
You can attach your speakers to your monitor or place them on an even surface next to your  
monitor. To attach the speakers, see the next section, “Attaching the Speakers to the  
Monitor.”  
Reference Guide  
3–3  
Installation  
Attaching the Speakers to the Monitor  
To attach the speakers to the sides of your monitor, follow these steps:  
1. Rotate the thumbwheel, located on the side of the speaker, up to extend the speaker hook  
mechanism  
2. Align the hooks with the slots in the monitor.  
3. Gently insert the hooks into the slots and slide down into place.  
4. Turn the power/volume button 1 on the front of the speaker clockwise to power on the  
speakers and adjust the speaker volume.  
5. To use an MP3 or CD audio device with your speakers, connect the audio device cable to  
the audio input jack 2 on the speaker. You must use a mini-stereo cable (3.5 mm/3.5mm  
plug) to connect the audio device to the speaker.  
3–4  
Reference Guide  
Installation  
Speaker Security Lock  
If your monitor has speakers, the speakers can be locked to the sides of the monitor. To use  
the Speaker Security Lock, follow these steps:  
1. Grasp the front cloth-covered grill firmly at the sides and remove from the speaker, then  
locate the security lock screw, which can be found in the top inner corner of the speaker.  
2. Attach the speaker to the side of the monitor as described in the “Speaker Installation  
section.”  
3. Using a Phillips screwdriver, loosen the security lock screw, but do not remove it.  
4. Slide the security lock out from the speaker until it engages the slot in the side of the  
monitor.  
5. Once the lock is in place in the side of the monitor, tighten the security lock screw to  
secure the speaker to the monitor.  
6. Reattach the grill to the speaker.  
7. Repeat this process for the other speaker.  
Reference Guide  
3–5  
4
Operation  
Information Files  
The CD-ROM included with this monitor contains two data files that must be installed onto  
your computer: an .INF file and an .ICM file.  
The .INF file designates software and defines monitor resources used by Microsoft Windows  
to ensure monitor compatibility with the graphics adapter in your computer.  
The .ICM file provides color matching consistency between your monitor screen and your  
printer. Once installed, this file is activated by graphics programs that have this  
color-matching feature.  
To install these files on your computer:  
1. Insert the Software and Reference Guide CD-ROM in your computer's optical drive.  
2. When the CD-ROM menu launches, select Install INF and ICM Files.  
3. To get the latest .INF and .ICM files, download them from the Compaq Web site. Access  
download the appropriate files.  
Front Panel Controls  
Reference Guide  
4–1  
Operation  
Front Panel Controls  
Item  
Icon  
Name  
Function  
Select  
Launches on-screen displays, selects functions and  
adjustments, and exits menus and On-Screen Display.  
1
Left Adjustment  
Right Adjustment  
Power/LED  
Moves backward through menu options or decreases  
adjustment levels.  
2
3
4
Moves forward through menu options or increases  
adjustment levels.  
Controls power to the monitor. The LED on the power button  
indicates the state of the monitor.  
On-Screen Display  
The On-Screen Display (OSD) adjusts the screen image based on your viewing preferences.  
To access the OSD, do the following:  
1. If the monitor is not already on, press the Power button to turn on the monitor.  
2. Press the Select button to display the On-Screen Display menu. A screen similar to this  
one appears. For a description of the icons that appear on the screen, see “On-Screen  
Display Functions” later in this chapter.  
Not all OSD features are available on all models. The OSD for your monitor may be  
different. See “On-Screen Display Functions” for a features list for your model.  
4–2  
Reference Guide  
Operation  
3. To move to a function, press the Right-Adjustment or Left-Adjustment button on the  
front panel of your monitor until the function is highlighted.  
4. Press the Select button on the monitor choose the function.  
5. The adjustment window displays. Press the Right-Adjustment or Left-Adjustment  
buttons to increase (Right) or decrease (Left) the level of adjustment.  
6. Press Select to save the new adjustment.  
7. To exit the On-Screen Display, select the Exit icon and press the Select button once.  
On-Screen Display Functions  
Use the Right-Adjustment and Left-Adjustment buttons found on the front control panel of  
your monitor to adjust these functions.  
The shaded area indicates that this function is available in the model indicated.  
On-Screen Display Icons and Functions  
7500  
&
Icon  
Function  
Description  
5500  
7550  
9500  
Contrast  
Right-Adjustment increases the contrast and  
Left-Adjustment decreases the contrast.  
Brightness  
Right-Adjustment increases the brightness  
and Left-Adjustment decreases the  
brightness.  
Horizontal  
Position  
Right-Adjustment moves the image to the  
right and Left-Adjustment moves the image  
to the left.  
Horizontal  
Size  
Right-Adjustment increases the horizontal  
size and Left-Adjustment decreases the  
horizontal size.  
Vertical  
Position  
Right-Adjustment moves the image up and  
Left-Adjustment moves the image down.  
Vertical Size  
Right-Adjustment increases the vertical size  
and Left-Adjustment decreases the vertical  
size.  
Pincushion  
Trapezoid  
Right-Adjustment makes the image sides  
convex and Left-Adjustment makes the  
image concave.  
Right-Adjustment adjusts the image so the  
top is larger and Left-Adjustment adjusts the  
image so that the bottom is larger.  
Reference Guide  
4–3  
Operation  
On-Screen Display Icons and Functions (Continued)  
7500  
&
Icon  
Function  
Description  
5500  
7550  
9500  
Pin Balance  
Right-Adjustment moves the top and bottom  
of the image to the right and Left-Adjustment  
moves the top and bottom of the image to the  
left.  
Parallelo-  
gram  
Right-Adjustment tilts the sides of the image  
to the right and Left-Adjustment tilts the sides  
of the image to the left.  
Tilt (Rotation)  
Moire  
Right-Adjustment tilts the sides of the image  
to the right and Left-Adjustment tilts the sides  
of the image to the left.  
Right-Adjustment increases the Moire  
correction and Left-Adjustment decreases  
the Moire correction.  
Degauss  
This control demagnetizes the screen to  
reduce color impurities.  
Compaq suggests you not degauss  
more than once within a 30-minute  
period of time.  
Color Temp  
Reset  
Right-Adjustment selects the color  
temperature to the right and Left-Adjustment  
selects the color temperature to the left.  
This control resets the monitor to factory  
default values.  
Exit  
This control exits the OSD menu.  
4–4  
Reference Guide  
Operation  
Monitor Messages  
No Signal Message  
If a No Signal message displays on your monitor, check to be sure your video cable is  
properly connected and ensure that your computer is powered on.  
Out of Frequency Range Message  
If an Out of Frequency Range message displays on your monitor, your video resolution  
and/or refresh rate are set higher than the levels your monitor supports.  
To change the video resolution or refresh rate on your monitor, follow these steps:  
1. Restart your computer.  
2. Enter Safe Mode on your computer. Refer to your computer’s operating system Help for  
instructions on entering Safe Mode.  
Reference Guide  
4–5  
Operation  
3. Change your display settings to a supported setting (see “Technical Specifications”).  
4. Restart your computer so that the new settings take effect.  
Using the Energy Saver Mode  
Your monitor is designed to meet strict Environmental Protection Agency (EPA) Energy Star  
requirements for reduced power consumption. Using a combination of hardware and  
software functions, this energy-saving feature allows your computer to control your  
monitor’s power consumption and reduce your monitor’s power state when not in use.  
Power Management Status for 5500/15” Series Monitors  
(CV, MV, S)  
LED  
Power  
State  
Color  
Consumption  
Description  
On  
Green  
< 80 watts  
< 5 watts  
Normal Operation  
Sleep Amber  
Monitor screen is blank. High  
voltage is off. Heater voltage is  
off. There is a brief warm-up  
period before returning to full  
power mode.  
Power Management Status for 7500 and 7550/17” Series Monitors  
(CV, MV, S, FS, V)  
LED  
Power  
State  
Color  
Consumption  
Description  
On  
Green  
< 100 watts  
< 5 watts  
Normal Operation  
Sleep Amber  
Monitor screen is blank. High  
voltage is off. Heater voltage is  
off. There is a brief warm-up  
period before returning to full  
power mode.  
Power Management Status for 9500/19” Series Monitors  
(MV, S)  
LED  
Power  
State  
Color  
Consumption  
Description  
On  
Green  
< 130 watts  
< 5 watts  
Normal Operation  
Sleep Amber  
Monitor screen is blank. High  
voltage is off. Heater voltage is  
off. There is a brief warm-up  
period before returning to full  
power mode.  
4–6  
Reference Guide  
Operation  
Your monitor’s energy saver feature works only when your monitor is connected to a  
computer that also has energy saver features.  
The Energy Saver utility, with its energy saving features, is available with all Microsoft  
Windows operating systems. Some features are also available in DOS. Refer to your  
computer’s user guide for instructions on setting energy saver features (also referred to as  
power management features).  
Reference Guide  
4–7  
A
Troubleshooting  
Solving Common Problems  
The following table lists possible problems, the possible cause of each problem, and the  
recommended solutions.  
Problem  
Possible Cause  
Solution  
Screen is blank.  
Power cord is disconnected.  
Power switch is off.  
Connect the power cord.  
Turn on power.  
Video cable is improperly  
connected.  
Connect video cable properly.  
Screen blanking utility is  
active.  
Depress any key on the  
keyboard or move the mouse.  
Image appears  
blurred, indistinct, or  
too dark.  
Brightness and contrast are  
too low.  
Press the SELECT button to  
access the On-Screen  
Display. Select the Brightness  
and/or Contrast icons to  
adjust as needed.  
Color is abnormal.  
A magnetic object may be  
nearby.  
Move the object farther away.  
Monitor may have been  
moved or inadvertently  
bumped.  
Press the SELECT button to  
access the On-Screen  
Display. Select Degauss to  
activate.  
Compaq suggests you not  
degauss more than once  
within a 30-minute period of  
time.  
Image is too large or  
too small.  
Horizontal width may need  
adjustment.  
Press the SELECT button to  
access the On-Screen  
Display. Select H. Size to  
adjust as needed.  
Vertical height may need  
adjustment.  
Press the SELECT button to  
access the On-Screen  
Display. Select V. Size to  
adjust as needed.  
Image is not  
centered.  
Horizontal position may need  
adjustment.  
Press the SELECT button to  
access the On-Screen  
Display. Select H. Position to  
adjust as needed.  
Reference Guide  
A–1  
Problem  
Possible Cause  
Solution  
Vertical position may need  
adjustment.  
Press the SELECT button to  
access the On-Screen  
Display. Select V. Position to  
adjust as needed.  
“No Signal” is  
displayed on screen.  
Monitor video cable is  
disconnected.  
Connect the 15-pin monitor  
video cable to the computer.  
Be sure that the computer  
power is on.  
“Out of Frequency” is Video resolution and/or  
Restart your computer and  
enter Safe Mode. Change  
your settings to a supported  
setting (see “Technical  
displayed on screen.  
refresh rate are set higher  
than what your monitor  
supports.  
Specifications”). Restart your  
computer so that the new  
settings take effect.  
No speaker power.  
Speaker power cord is  
disconnected.  
Check all speaker power  
connections and make sure  
they are properly connected.  
Power button on right-side  
speaker may be off.  
Turn the power button  
clockwise on the front  
of the right-side speaker.  
Speaker LED should  
illuminate.  
No sound from  
speakers.  
Speaker audio plug may be  
disconnected from the back  
of the computer.  
Make sure your audio input  
jack (green connector) is  
plugged into the back of your  
computer.  
Mute button may be  
activated.  
Select the Speaker icon on  
your computer screen and  
deselect Mute.  
Volume may be too low.  
Increase volume by using  
keyboard volume control or  
clicking on the Speaker icon  
on your computer screen and  
increasing the volume level.  
Volume may also be adjusted  
on the speaker.  
A–2  
Reference Guide  
Problem  
Possible Cause  
Solution  
No sound from left  
speaker.  
Speaker audio cable is  
disconnected.  
Make sure the speaker  
connection from the left-side  
speaker is connected to the  
rear of the right-side speaker.  
Left speaker balance may  
need to be adjusted.  
Select the Speaker icon  
located on your Windows  
desktop and adjust the  
left-right balance accordingly.  
Monitor is  
There is not enough air space Leave at least 3 inches (76  
overheating.  
to allow proper ventilation.  
mm) of ventilation space  
around the monitor, and do  
not place objects on top of the  
monitor.  
Using the World Wide Web  
Support services are available on the Internet through the Compaq Support Forum. You can  
either browse the postings as a guest, or register as a user and submit your own questions.  
Compaq responds to questions within one business day.  
To access the Compaq Support Forum, go to the Compaq Web site at: http://www.compaq.com  
Preparing to Call Technical Support  
If you cannot solve a problem using the troubleshooting tips in this section, you may need to  
call technical support. Have the following information available when you call:  
The monitor  
Monitor model number  
Serial number for the monitor  
Purchase date on invoice  
Conditions under which the problem occurred  
Error messages received  
Hardware configuration  
Hardware and software you are using  
Reference Guide  
A–3  
B
Technical Specifications  
Compaq 5500/15” Series Monitor  
5500 CV, MV, S  
Screen Size  
15” (38 cm) visual diagonal  
Viewable screen size 13.8” (35 cm)  
Dot Pitch  
0.28 mm (Diagonal)  
199 x 265 (mm) typical  
Infinite  
Display Area Default  
Display Colors  
Display Resolutions  
640 x 480  
Refresh Rates  
60 Hz  
640 x 480  
75 Hz  
640 x 480  
85 Hz  
720 x 400  
70 Hz  
800 x 600  
75 Hz  
800 x 600  
85 Hz (preferred resolution)  
60 Hz (maximum resolution)  
1024 x 768  
Synchronization (Horizontal)  
Synchronization (Vertical)  
Max Pixel Clock  
30 to 54 KHz  
50 to 120 Hz  
70 MHz Max.  
Input Signal  
Video RGB Analog Sync. TTL  
Separate  
Video Cable  
15-pin D-sub connector  
Power Input Voltage Frequency  
100 to 240V AC  
50 +3 to 60 +3 Hz  
Inrush Current  
30 amps @ 120V  
60 amps @ 220V  
Power Consumption  
80 W (Max.)  
Dimension (W x H x D) Unpacked  
w/attached base  
14.4 x 15.7 x 16.5 inches  
(maximum)  
365 x 400 x 418 mm (maximum)  
Weight  
29 lb Max.  
13 kg Max.  
o
o
Operating Temperature  
50 F to 95 F  
o
o
10 C to 35 C  
Reference Guide  
B–1  
Technical Specifications  
5500 CV, MV, S (Continued)  
o
o
Storage Temperature  
-22 F to 140 F  
o
o
-30 C to 60 C  
Humidity  
Altitude  
20% to 80% (non-condensing)  
Up to 10,000 ft./3048 meters  
Some models meet TCO’99  
Some models meet MPRII  
Yes  
TCO’99  
MPRII  
Plug and Play  
B–2  
Reference Guide  
Technical Specifications  
Compaq 7500/17” Series Monitor  
7500 CV, MV, S  
Screen Size  
17” (43 cm) visual diagonal  
Viewable screen size 16” (40.6 cm)  
0.28 mm (Diagonal)  
234 x 312 (mm) typical  
Infinite  
Dot Pitch  
Display Area Default  
Display Colors  
Display Resolutions  
640 x 480  
Refresh Rates  
60 Hz  
640 x 480  
75 Hz  
640 x 480  
85 Hz  
720 x 400  
70 Hz  
800 x 600  
75 Hz  
800 x 600  
85 Hz  
1024 x 768  
1024 x 768  
1280 x 1024  
75 Hz  
85 Hz (preferred user resolution)  
60 Hz (maximum resolution)  
Synchronization (Horizontal)  
Synchronization (Vertical)  
Max Pixel Clock  
30 to 70 KHz  
50 to 140 Hz  
110 MHz Max.  
Input Signal  
Video RGB Analog Sync. TTL  
Separate  
Video Cable  
15-pin D-sub connector  
Power Input Voltage Frequency  
100 to 240V AC  
50 +3 to 60 +3 Hz  
Inrush Current  
30 amps @ 120V  
60 amps @ 220V  
Power Consumption  
100 W (Max.)  
Dimension (W x H x D) Unpacked  
w/attached base  
16.6 x 17 x 17.5 inches (maximum)  
410 x 432 x 445 mm (maximum)  
Weight  
38 lb Max.  
17 kg Max.  
o
o
Operating Temperature  
Storage Temperature  
50 F to 95 F  
o
o
10 C to 35 C  
o
o
-22 F to 140 F  
o
o
-30 C to 60 C  
Humidity  
Altitude  
20% to 80% (non-condensing)  
Up to 10,000 ft./3048 meters  
Some models meet TCO’99  
Some models meet MPRII  
Yes  
TCO’99  
MPRII  
Plug and Play  
Reference Guide  
B–3  
Technical Specifications  
Compaq 7550/17” Flat CRT Monitor  
7550 FS, V  
Screen Size  
17” (43 cm) visual diagonal  
Viewable screen size 16” (40.6 cm)  
Anti-Glare Coating  
Dot Pitch  
0.25 to 0.28 mm (variable)  
234 x 312 (mm) typical  
Infinite  
Display Area Default  
Display Colors  
Display Resolutions  
640 x 480  
Refresh Rates  
60 Hz  
640 x 480  
75 Hz  
640 x 480  
85 Hz  
720 x 400  
70 Hz  
800 x 600  
75 Hz  
800 x 600  
85 Hz  
1024 x 768  
1024 x 768  
1280 x 1024  
1600 x 1200  
75 Hz  
85 Hz (preferred user resolution)  
75 Hz  
65 Hz (maximum resolution)  
Synchronization (Horizontal)  
Synchronization (Vertical)  
Max Pixel Clock  
30 to 86 KHz  
50 to 140 Hz  
180 MHz Max.  
Input Signal  
Video RGB Analog Sync. TTL  
Separate  
Video Cable  
15-pin D-sub connector  
Power Input Voltage Frequency  
100 to 240V AC  
50 +3 to 60 +3 Hz  
Inrush Current  
30 amps @ 120V  
60 amps @ 220V  
Power Consumption  
100 W (Max.)  
Dimension (W x H x D) Unpacked  
w/attached base  
16.1 x 17 x 17.4 inches (maximum)  
410 x 432 x 442 mm (maximum)  
Weight  
42 lb Max.  
19 kg Max.  
o
o
Operating Temperature  
Storage Temperature  
50 F to 95 F  
o
o
10 C to 35 C  
o
o
-22 F to 140 F  
o
o
-30 C to 60 C  
Humidity  
Altitude  
20% to 80% (non-condensing)  
Up to 10,000 ft./3048 meters  
B–4  
Reference Guide  
Technical Specifications  
7550 FS, V (Continued)  
TCO’99  
Some models meet TCO’99  
MPRII  
Some models meet MPRII  
Yes  
Plug and Play  
Reference Guide  
B–5  
Technical Specifications  
Compaq 9500/19” Series Monitor  
9500 MV, S  
Screen Size  
19” (48 cm) visual diagonal  
Viewable screen size 18” (46 cm)  
Anti-Glare Coating  
Dot Pitch  
0.26 mm (Diagonal)  
0.22 mm (Horizontal)  
Display Area Default  
Display Colors  
264 x 352 (mm) typical  
Infinite  
Display Resolutions  
640 x 480  
Refresh Rates  
60 Hz  
640 x 480  
85 Hz  
720 x 400  
70 Hz  
800 x 600  
75 Hz  
800 x 600  
85 Hz  
1024 x 768  
1024 x 768  
1280 x 1024  
1280 x 1024  
1600 x 1200  
75 Hz  
85 Hz  
75 Hz  
85 Hz (preferred user resolution)  
75 Hz (maximum resolution)  
Synchronization (Horizontal)  
Synchronization (Vertical)  
Max Pixel Clock  
30 to 96 KHz  
50 to 160 Hz  
210 MHz Max.  
Input Signal  
Video RGB Analog Sync. TTL  
Separate  
Video Cable  
15-pin D-sub connector  
Power Input Voltage Frequency  
European Models: 200 to 240V AC  
Other Models: 100 to 240V AC  
50 +3 to 60 +3 Hz  
Inrush Current  
30 amps @ 120V  
60 amps @ 220V  
Power Consumption  
130 W (Max.)  
Dimension (W x H x D) Unpacked  
w/attached base  
17.9 x 18.5 x 18.7 inches  
(maximum)  
455 x 470 x 475 mm (maximum)  
Weight  
44 lb Max.  
20 kg Max.  
o
o
Operating Temperature  
Storage Temperature  
50 F to 95 F  
o
o
10 C to 35 C  
o
o
-22 F to 140 F  
o
o
-30 C to 60 C  
B–6  
Reference Guide  
Technical Specifications  
9500 MV, S (Continued)  
Humidity  
20% to 80% (non-condensing)  
Altitude  
Up to 10,000 ft./3048 meters  
Some models meet TCO’99  
Some models meet MPRII  
Yes  
TCO’99  
MPRII  
Plug and Play  
Reference Guide  
B–7  
C
Agency Regulatory Notices  
Federal Communications Commission Notice  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide  
reasonable protection against harmful interference in a residential installation. This  
equipment generates, uses, and can radiate radio frequency energy and, if not installed and  
used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a  
particular installation. If this equipment does cause harmful interference to radio or  
television reception, which can be determined by turning the equipment off and on, the user  
is encouraged to try to correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the  
receiver is connected.  
Consult the dealer or an experienced radio or television technician for help.  
Modifications  
The FCC requires the user to be notified that any changes or modifications made to this  
device that are not expressly approved by Compaq Computer Corporation may void the  
user's authority to operate the equipment.  
Cables  
Connections to this device must be made with shielded cables with metallic RFI/EMI  
connector hoods to maintain compliance with FCC Rules and Regulations.  
Declaration of Conformity for Products  
Marked with FCC Logo, United States Only  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following  
two conditions: (1) this device may not cause harmful interference, and (2) this device must  
accept any interference received, including interference that may cause undesired operation.  
For questions regarding your product, contact:  
Compaq Computer Corporation  
P. O. Box 692000, Mail Stop 530113  
Houston, Texas 77269-2000  
Or, call - 1-800- 652-6672 (1-800-OK COMPAQ)  
For questions regarding this FCC declaration, contact:  
Reference Guide  
C–1  
Agency Regulatory Notices  
Compaq Computer Corporation  
P. O. Box 692000, Mail Stop 510101  
Houston, Texas 77269-2000  
Or, call - (281) 514-3333  
To identify this product, refer to the Part, Series, or Model number found on the product.  
Canadian Notice  
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing  
Equipment Regulations.  
Avis Canadien  
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le  
matériel brouilleur du Canada.  
European Union Notice  
Products bearing the CE marking comply with the EMC Directive (89/336/EEC) and the  
Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community,  
and if this product has telecommunication functionality, the R&TTE Directive (1999/5/EC).  
Compliance with these directives implies conformity to the following European Norms (in  
parentheses are the equivalent international standards and regulations):  
EN 55022 (CISPR 22)—Electromagnetic Interference  
EN55024 (IEC61000 - 4-2,3,4,5,6,8,11) —Electromagnetic Immunity  
EN61000-3-2 (IEC61000-3-2)—Power Line Harmonics  
EN61000-3-3 (IEC61000-3-3)—Power Line Flicker  
EN 60950 (IEC60950)—Product Safety  
EPA Energy Star Compliance  
Monitors that are marked with the Energy Star Logo meet the requirements of the EPA  
Energy Star program. As an Energy Star Partner, Compaq Computer Corporation has  
determined that this product meets the Energy Star guidelines for energy efficiency. Specific  
details on using the Energy Saving features can be found in the energy saver or power  
management section of the computer manual.  
Power Cord Set Requirements  
The power cord used with your monitor must be rated for the product and for the voltage and  
current marked on the product's electrical ratings label. The voltage and current rating of the  
cord should be greater than the voltage and current rating marked on the product. In addition,  
²
the cross section of the wire must be a minimum of 0.75 mm or 18AWG, and the length of  
the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m). If you have questions about the  
type of power cord to use, contact your Compaq authorized service provider.  
C–2  
Reference Guide  
Agency Regulatory Notices  
A power cord should be routed so that it is not likely to be walked on or pinched by items  
placed upon it or against it. Particular attention should be paid to the plug, electrical outlet,  
and the point where the cord exits from the product. The monitor power supply is provided  
with Automatic Line Switching (ALS). This feature allows the monitor to operate on input  
voltages between 100-120V or 220-240V.  
The power cord set (flexible cord or wall plug) received with the monitor meets the  
requirements for use in the country where you purchased the equipment. For more  
information on power cord set requirements, contact your Compaq authorized dealer, reseller  
or service provider.  
Reference Guide  
C–3  
D
TCO‘99 Requirements  
You have just purchased a TCO'99 approved and labelled product. Your choice has provided  
you with a product developed for professional use. Your purchase has also contributed to  
reducing the burden on the environment and also to the further development of  
environmentally adapted electronics products.  
Why do we have environmentally labelled computers?  
In many countries, environmental labelling has become an established method for  
encouraging the adaptation of goods and services to the environment. The main problem, as  
far as computers and other electronics equipment are concerned, is that environmentally  
harmful substances are used both in the products and during their manufacture. Since it is not  
so far possible to satisfactorily recycle the majority of electronics equipment, most of these  
potentially damaging substances sooner or later enter nature.  
There are also other characteristics of a computer, such as energy consumption levels, that  
are important from the viewpoints of both the work (internal) and natural (external)  
environments. Since all methods of electricity generation have a negative effect on the  
environment (for example, acidic and climate-influencing emissions, radioactive waste), it is  
vital to save energy. Electronics equipment in offices is often left running continuously and  
thereby consumes a lot of energy.  
What does labelling involve?  
This product meets the requirements for the TCO'99 scheme which provides for international  
and environmental labelling of personal computers. The labelling scheme was developed as a  
joint effort by the TCO (The Swedish Confederation of Professional Employees), Svenska  
Naturskyddsforeningen (The Swedish Society for Nature Conservation) and Statens  
Energimyndighet (The Swedish National Energy Administration).  
Approval requirements cover a wide range of issues: environment, ergonomics, usability,  
emission of electric and magnetic fields, energy consumption and electrical and fire safety.  
The environmental demands impose restrictions on the presence and use of heavy metals,  
brominated and chlorinated flame retardants, CFCs (freons) and chlorinated solvents, among  
other things. The product must be prepared for recycling and the manufacturer is obligated to  
have an environmental policy which must be adhered to in each country where the company  
implements its operational policy.  
Reference Guide  
D–1  
TCO‘99 Requirements  
The energy requirements include a demand that the computer and/or display, after a certain  
period of inactivity, shall reduce its power consumption to a lower level in one or more  
stages. The length of time to reactivate the computer shall be reasonable for the user.  
Labelled products must meet strict environmental demands, for example, in respect of the  
reduction of electric and magnetic fields, physical and visual ergonomics and good usability.  
Below you will find a brief summary of the environmental requirements met by this product.  
The complete environmental criteria document may be ordered from:  
TCO Development  
SE-114 94 Stockholm, Sweden  
Fax: +46 8 782 92 07  
Email (Internet): [email protected]  
Current information regarding TCO'99 approved and labelled products may also be obtained  
via the Internet, using the address: http://www.tco-info.com  
Environmental Requirements  
Flame Retardants  
Flame retardants are present in printed circuit boards, cables, wires, casings and housings.  
Their purpose is to prevent, or at least to delay the spread of fire. Up to 30% of the plastic in  
a computer casing can consist of flame retardant substances. Most flame retardants contain  
bromine or chloride, and those flame retardants are chemically related to another group of  
environmental toxins, PCBs. Both the flame retardants containing bromine or chloride and  
the PCBs are suspected of giving rise to severe health effects, including reproductive damage  
in fish-eating birds and mammals, due to the bioaccumulative processes. Flame retardants  
have been found in human blood and researchers fear that disturbances in foetus  
development may occur.  
The relevant TCO'99 demand requires that plastic components weighing more than 25 grams  
must not contain flame retardants with organically bound bromine or chlorine. Flame  
retardants are allowed in the printed circuit boards since no substitutes are available.  
Bioaccumulative is defined as substances which accumulate within living  
organisms.  
Cadmium  
Cadmium is present in rechargeable batteries and in the color-generating layers of certain  
computer displays. Cadmium damages the nervous system and is toxic in high doses. The  
relevant TCO'99 requirement states that batteries, the color-generating layers of display  
screens and the electrical or electronics components must not contain any cadmium.  
Cadmium is a heavy metal that is Bioaccumulative.  
D–2  
Reference Guide  
TCO‘99 Requirements  
Mercury  
Mercury is sometimes found in batteries, relays and switches. It damages the nervous system  
and is toxic in high doses. The relevant TCO'99 requirement states that batteries may not  
contain any mercury. It also demands that mercury is not present in any of the electrical or  
electronics components associated with the labelled unit. There is however one exception.  
Mercury is, for the time being, permitted in the back light system of flat panel monitors as  
there today is no commercially available alternative. TCO aims on removing this exception  
when a mercury free alternative is available.  
Mercury is a heavy metal that is Bioaccumulative.  
CFCs (Freons)  
The relevant TCO'99 requirement states that neither CFCs nor HCFCs may be used during  
the manufacture and assembly of the product. CFCs (freons) are sometimes used for washing  
printed circuit boards. CFCs break down ozone and thereby damage the ozone layer in the  
stratosphere, causing increased reception on earth of ultraviolet light with e.g. increased risks  
of skin cancer (malignant melanoma) as a consequence.  
Lead  
Lead can be found in picture tubes, display screens, solders and capacitors. Lead damages  
the nervous system and in higher doses, causes lead poisoning. The relevant TCO´99  
requirement permits the inclusion of lead since no replacement has yet been developed.  
Lead is a heavy metal that is Bioaccumulative.  
Reference Guide  
D–3  

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