Installation and Upgrade Guide
Cisco Unified MeetingPlace Web
Conferencing
Release 5.3
April 2006
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Text part number: OL-10029-01
Contents
Configuration 3-1
Configuration 3-5
Configuration 3-6
Configuration 4-1
Configuration 4-1
Configuring 4-2
Balancing 4-2
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Contents
Configuration 4-8
Configuration 4-11
Configuration 4-20
Releases 5-2
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Contents
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Preface
Revised: April 28, 2006
Topics in this section include:
•
•
•
•
Purpose
This guide describes how to configure, maintain, and troubleshoot Cisco Unified MeetingPlace Web
Conferencing Release 5.3.
This guide does not describe how to install Cisco Unified MeetingPlace Web Conferencing Release 5.3.
Nor does it describe how to install or use additional Cisco Unified MeetingPlace applications that can
reside on the same server as Cisco Unified MeetingPlace Web Conferencing. For information about
Audience
This guide is for Cisco Unified MeetingPlace system administrators. It assumes the following:
•
•
You have a thorough understanding of voice and data terminology and concepts.
You are familiar with Cisco Unified MeetingPlace, networking concepts and Microsoft Windows
software-based web servers.
After you install and configure Cisco Unified MeetingPlace Web Conferencing, you are also responsible
for the following:
•
Installing and configuring third-party applications that are not currently available to Cisco
Unified MeetingPlace Web Conferencing, such as optional audio tools like Windows Media Server
Note
Installation of third-party software is subject to the Cisco Policy for Use of Third-Party Software
and Security Updates outlined in this documentation.
vii
Preface
Naming Conventions
•
•
•
Working with others, such as your corporate web master and network administrator
Performing maintenance and troubleshooting on an ongoing basis
Planning storage and purging requirements
Naming Conventions
Previous releases of Cisco Unified MeetingPlace Audio Server were called “MeetingPlace Server” or
“MeetingServer.” In this guide, “Cisco Unified MeetingPlace Audio Server” refers to all releases past
and present.
Table 1 describes terms used throughout the Cisco Unified MeetingPlace set of documents.
Table 1
Product Naming Conventions
Term
Definition
Referred to in This Document As
Cisco Unified MeetingPlace 8100
series server
Includes Cisco Unified MeetingPlace 8106 and
Cisco Unified MeetingPlace 8112 servers.
Cisco Unified MeetingPlace
8100 series
Cisco Unified MeetingPlace 8106
Server
Hardware on which Cisco Unified MeetingPlace Cisco Unified MeetingPlace
Audio Server Release 5.3 runs. 8106
Cisco Unified MeetingPlace 8112
Server
Hardware on which Cisco Unified MeetingPlace Cisco Unified MeetingPlace
Audio Server Release 5.3 runs.
8112
This server was called M3 in Release 5.2 and
earlier.
Cisco Unified MeetingPlace Audio
Server Release 5.3
Software that runs on the Cisco
Unified MeetingPlace 8100 series server.
Cisco Unified MeetingPlace
Audio Server Release 5.3
Cisco Unified MeetingPlace Audio
Server Release 5.3 Audio Server
system
Cisco Unified MeetingPlace 8106 or Cisco
Unified MeetingPlace 8112 running Cisco
Unified MeetingPlace Audio Server.
Cisco Unified MeetingPlace
Audio Server system
or
Audio Server system
MeetingNotes
Cisco MeetingPlace MeetingNotes
A Cisco Unified MeetingPlace Audio Server
Release 5.3 feature by which users record
meetings and listen to meeting recordings.
Cisco MeetingPlace MeetingTime
Release 5.3
Windows desktop software through which system MeetingTime
administrators can access and configure Cisco
Unified MeetingPlace Audio Server.
Cisco MCS Unified CallManager
Appliance
Hardware on which Cisco Unified MeetingPlace Cisco MCS
applications are installed.
Cisco Unified MeetingPlace web
conferencing server
A Cisco MCS installed with Cisco
Unified MeetingPlace Web Conferencing
Release 5.3.
web server
All references to a “web server”
in this guide refer to the Cisco
Unified MeetingPlace web
conferencing server.
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Preface
Additional References
Additional References
See the following URL for information about Cisco Conferencing documentation and support:
•
Guide to Cisco Conferencing Documentation and Support
html
See the following URL for updated information about how to plan your Cisco Unified MeetingPlace
installation.
•
Installation Planning Guide for Cisco Unified MeetingPlace Release 5.3
See the following URLs for updated information about other documentation referred to in this guide.
From each link, scroll through the web page to locate the relevant guide according to product:
•
Release Notes for Cisco Unified MeetingPlace products
Provides information about system requirements, new features, documentation errata, and open and
resolved caveats.
Installation and Upgrade Guides for Cisco Unified MeetingPlace products
•
•
Provides information about how to install and upgrade Cisco Unified MeetingPlace products.
Configuration and Maintenance Guides for Cisco Unified MeetingPlace products
Provides information about how to configure, maintain and operate Cisco Unified MeetingPlace
products.
_guides_list.html
•
User Guides for Cisco Unified MeetingPlace products
Provides end-users with detailed step-by-step instructions on how to use certain Cisco
Unified MeetingPlace products. The following link provides access to User Guides, Quick Start
Guides and Wallet Cards.
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Preface
Additional References
x
C H A P T E R
1
Introducing Cisco Unified MeetingPlace
Web Conferencing Release 5.3
Topics in this section include:
•
•
•
•
About Cisco Unified MeetingPlace
Cisco Unified MeetingPlace provides a rich-media conferencing solution that includes the following:
•
•
•
•
Voice, web, and video-conferencing capabilities
Centralized access
Real-time collaboration
Integrated-network security that uses your organization’s existing telephony or IP-based
infrastructure
For more information about Cisco Unified MeetingPlace, see the Installation Planning Guide for Cisco
Unified MeetingPlace Release 5.3.
About Cisco Unified MeetingPlace Web Conferencing
Cisco Unified MeetingPlace Web Conferencing provides real-time collaboration functionality to an
organization’s intranet and extranet and integrates Cisco Unified MeetingPlace with a web server, thus
providing users with a browser-based interface. Cisco Unified MeetingPlace Web Conferencing enables
Windows, Mac, and UNIX users to schedule and attend conferences, access meeting materials, and
collaborate on documents from common web browsers, such as Microsoft Internet Explorer, Netscape
Navigator, and Apple Safari.
For more information about Cisco Unified MeetingPlace Web Conferencing, see the Configuration
Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3
Terms of Use
Terms of Use
The following sections describe particular terms of agreement that you should be aware of when
configuring or using this product.
Topics in this section include:
•
•
•
•
Configuration Restrictions
Cisco Unified MeetingPlace Web Conferencing deployments that are customized beyond the built-in
configuration capabilities of the product, or beyond the documented configuration settings, procedures
or instructions, are not supported by Cisco Systems. Examples of such customizations include, but are
not limited to, the following: modifying web page templates, changing HTML or Javscript code,
changing IIS running parameters or applying custom ASP pages or ISAPI filters, modifying SQL server
configuration or authentication method, modifying Windows OS security through IPSec policies and
NTFS ACL, and so on.
Cisco Policy for Use of Third-Party Software and Security Updates
The Cisco Unified MeetingPlace Web Conferencing documentation describes the system, end user and
other requirements for the use of the Cisco Unified MeetingPlace Web Conferencing software. Changes
to these requirements or the introduction of certain third-party products may interfere with the operation
of the Cisco Unified MeetingPlace Web Conferencing software, and may impact Cisco’s ability to
provide support for the Cisco Unified MeetingPlace Web Conferencing product. Third-party firewall,
spyware, and access protection software in particular are considered high risk regarding their ability to
disrupt Cisco Unified MeetingPlace operations if not configured properly.
Terms for Single Sign On Software Integration
•
Customer Premise Equipment (CPE) customers who implement SSO software integrations on their
Cisco Unified MeetingPlace web servers do so at their own risk and are responsible for
understanding the technical implementations and feasibility of SSO integrations on their systems.
•
•
By allowing SSO software integrations, we do not claim support for any SSO software packages or
vendors.
SSO software integrations require proper configuration of Cisco Unified MeetingPlace Web
Conferencing systems through the Admin pages. If your SSO software integration requires a change
in the Cisco Unified MeetingPlace Web Conferencing product source code, your SSO integration
becomes an SSO customization, and we do not support customizations by either customers or any
other parties.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3
Terms of Use
•
CPE customers who want to integrate SSO packages can contact Cisco Managed Services to obtain
a Service Request to implement SSO. This service is offered as a convenience and does not change
the scope of the SSO integration: this service is an integration and configuration of the Cisco
Unified MeetingPlace Web Conferencing product, not a customization of the product code.
•
•
Customers must first implement SSO software integrations on test or lab servers and verify that the
integrated systems work, including Cisco Unified MeetingPlace Web Conferencing features and
operations.
Customers are responsible for ensuring stability of integrated Cisco Unified MeetingPlace Web
Conferencing-SSO systems, including communicating with SSO software vendors for the following
reasons:
–
–
To obtain necessary fixes and support
To troubleshoot functional problems and technical problems, including crashes triggered by the
SSO package
•
SSO software often includes a web-server extension, called the IIS ISAPI extension or filter. Cisco
Unified MeetingPlace Web Conferencing installs and uses four IIS extensions. Any incompatibility
between an SSO software extension and the Cisco Unified MeetingPlace Web Conferencing
extensions can make IIS non-functional or unstable. Any crash of the SSO IIS extension can cause
IIS to crash and can generate a full Cisco Unified MeetingPlace Web Conferencing outage, resulting
in a full system restart, ending of in-progress meetings, and disconnecting of web-conferencing
users. Any memory leak in the SSO package or module can make IIS or the whole server unstable,
as well.
•
Although SSO software integration is productized for the Cisco Unified MeetingPlace Web
Conferencing system, any changes in overall configuration, including Cisco Unified MeetingPlace
Web Conferencing upgrades and SSO package upgrades, can potentially break integrated Cisco
Unified MeetingPlace Web Conferencing-SSO systems.
Terms of Support for Single Sign On Software Integration
•
Customers must inform Cisco TAC that their Cisco Unified MeetingPlace Web Conferencing
servers have third-party SSO packages installed and configured with Cisco Unified MeetingPlace
Web Conferencing when opening a service request for Cisco Unified MeetingPlace Web
Conferencing, Cisco Unified MeetingPlace for Microsoft Outlook, or Cisco Unified MeetingPlace
for Lotus Notes.
•
•
Customers must be able to provide SSO integration details upon request. Inability to provide details
can result in Cisco TAC not being able to proceed with service requests.
If a service request is about troubleshooting the SSO integration, Cisco TAC can review the logs and
identify if the problem is on the SSO side or the Cisco Unified MeetingPlace Web Conferencing
side. If the problem is on the SSO side, information will be provided to customers, so they can
further troubleshoot with their SSO vendors.
•
If the service request is about troubleshooting a Cisco Unified MeetingPlace Web Conferencing
problem that does not seem to be connected to the SSO integration, Cisco TAC will proceed per the
normal support process. If TAC discovers that the SSO integration plays a role in the problem,
information will be provided to customers, so they can further troubleshoot with their SSO vendors.
•
•
If Cisco TAC believes the problem is triggered by an SSO package, Cisco TAC can require
customers to disable the SSO package to troubleshoot further.
Microsoft Debug Diagnostic tool, also called DebugDiag, may be required for troubleshooting IIS
crashes and memory leaks to determine if these problems are produced by the SSO package.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3
New Features and Enhancements
New Features and Enhancements
This section provides a list of all new features and enhancements available in Cisco
Unified MeetingPlace Web Conferencing Release 5.3.
•
•
•
•
New Features and Enhancements in Release 5.3(447)
Feature
Description
Mute all from the Web Allows meeting schedulers or users with advanced privileges to mute all meeting participants
interface
MeetingPlace Web Conferencing Release 5.3.
Escalate meeting
Allows meeting schedulers or users with advanced privileges to escalate a meeting in-progress from
an internal web server to an external web server. Moving the meeting to an external web server
Unified MeetingPlace Web Conferencing Release 5.3.
Separately track
Allows you to configure the web server to track meeting console usage as distinct from general
meeting console usage. web-conferencing usage. For more information, see Chapter 2 in the Configuration Guide for Cisco
Unified MeetingPlace Web Conferencing Release 5.3.
Hide Participant list
during lecture-style
meetings
Allows you to configure the web server to hide the Participant list for guest users during
Unified MeetingPlace Web Conferencing Release 5.3.
Full meeting console on The full meeting console is now available on Mac systems. Specific client system requirements
Mac
Conferencing Release 5.3.
Alarm on master service Generates a major system alarm whenever a Cisco Unified MeetingPlace Web Conferencing service
restart
fails. For more information, see the “About the Cisco MeetingPlace Web Conferencing Service”
Release 5.3.
Product name changes Names of Cisco MeetingPlace products are updated in this release to reflect the Cisco Unified
Communications brand. Cisco MeetingPlace Web Conferencing is now referred to as Cisco Unified
MeetingPlace Web Conferencing.
New Features and Enhancements in Release 5.3(333)
Feature
Description
New multiserver
meeting scheduling
interface
This release features a single-page interface that users can use to schedule multiserver meetings.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3
New Features and Enhancements
Feature
Description
Automatic
Cisco Unified MeetingPlace user profiles are case-sensitive. To ease synchronization between
Cisco Unified MeetingPlace and third-party authentication software, this release automatically
converts case from upper-case to lower-case and vice-versa for Windows integrated authentication.
Unified MeetingPlace Web Conferencing Release 5.3.
case-conversion for
Windows integrated
authentication
Schedule on behalf of
Users with Attendant and higher permissions can now schedule meetings on behalf of other users
through the Cisco Unified MeetingPlace Web Conferencing scheduling interface.
Increased ability to
Enhanced customization pages allow you to more easily determine the Cisco Unified MeetingPlace
customize the Web user Web Conferencing fields and descriptions that are visible to your end users.
interface
Increased online
administrative
functionality
This release supports increased online administrative tools, such as the ability to create new user
profiles, groups, meeting categories, and site routes.
Restricted meetings ID For enhanced security, this release supports the ability to configure meeting ID patterns that are
patterns
restricted from use. For more information about this feature, see Chapter 2 in the Configuration
Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
Updated Cisco
Unified MeetingPlace
Gateway SIM
This release includes Cisco Unified MeetingPlace Gateway System Integrity Manager release
5.2.0.46. For more information about the Gateway SIM, see Chapter 2 in the Configuration Guide
for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
Separate end-user and
administrative Help
pages
This release features two separate Help systems: one for end users and one for system
administrators. The system administrator Help is only available on Admin pages that require
signing in by authorized users.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3
New Features and Enhancements
New Features and Enhancements in Release 5.3(235)
Feature
Description
Authentication
configuration options
There are new authentication configuration options in the administrative page that provide the
following benefits:
•
Consolidate various previously supported and unsupported authentication methods under a
single, enhanced administrative page
•
Support previously unsupported authentication methods, such as LDAP and specific
third-party authentication packages
•
•
Simplify configuration by automating previously manual configuration steps
Improve Single Sign On (SSO) integration with other authentication software by exposing
integration hooks in the administrative page
Caution
Note
understand the terms for SSO software integration with Release 5.3(235) and the terms
obtaining for TAC support for this feature.
The default authentication setting is the MeetingPlace directory with web form login
authentication. If your existing web server is configured to use another authentication
method, such as NT authentication, LDAP, or Single Sign On through third-party software
like SiteMinder, those settings are replaced by the default setting, and you must configure
the desired authentication by using the new authentication configuration options in the
administrative page.
Automated server-side Automated server-side log collection feature. For more information, see Chapter 8 in the
log collection
Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
Automatic install of
SQL Server SP 4
SQL Server SP 4 is bundled with Release 5.3(235) and installs automatically on the Cisco MCS
server if SQL Server is also installed under the local option on the server, where Cisco
Unified MeetingPlace Web Conferencing is installed. For a non-Cisco MCS server or if you are
using remote SQL Server, you must manually install SP4.
Automatic meeting
extension
Regular meetings that are scheduled with at least one audio or one video port will not be
automatically extended after meeting end times if there are fewer than two meeting participants
who remain connected to the audio or video devices even if some web-conferencing participants
are still connected to the meeting. The Cisco Unified MeetingPlace Audio Server system will end
these meetings, and consequently, Cisco Unified MeetingPlace Web Conferencing will disconnect
the remaining web participants.
Reservationless meetings, continuous meetings, and zero-port meetings, such as meetings
scheduled with zero audio and zero video port that are web-only meetings, are not impacted by this
change. In particular, web-only meetings will keep extending after their end times if two or more
web-conferencing participants are still connected.
Cisco Unified MeetingPlace Web Conferencing has a 24-hour inactivity session limit for profiled
user logins: if a profiled user connects to a web-conferencing meeting and leaves the browser open,
the web connection terminates after 24 hours of inactivity. For guest users, the inactivity session
limit is 45 minutes.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3
New Features and Enhancements
Feature
Description
Cisco
Unified MeetingPlace
for Cisco IP Phone
Cisco Unified MeetingPlace for Cisco IP Phone integration files are now bundled and installed
automatically by the Cisco Unified MeetingPlace Web Conferencing installer. For more
information, see Appendix B in the Configuration Guide for Cisco Unified MeetingPlace Web
Conferencing Release 5.3.
Note
With this release, do not use the earlier release of Cisco Unified MeetingPlace for Cisco IP
Phone that is available on Cisco.com.
Localization release
In addition to US English, this release supports French, German, Japanese, Portuguese (Brazil), and
Spanish (Latin America).
Server PC clock
synchronization
Server PC clock synchronization feature that uses NTP. For more information, see Chapter 8 in the
Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
SQL password
The SQL password is now encrypted at Release 5.3(235) installation.
Caution
Before you upgrade, ensure that you obtain and write down the SQL password. Once you
upgrade, the SQL password is encrypted, so if you do not have it, you will need to reset
the SQL password.
Client-side Sun JRE
compatibility
Sun JRE 1.4.2_01 to 1.4.2_03 is excluded from the compatibility list for security reasons. The
minimum requirement is JRE 1.4.2_04. However, we recommend that you install Sun JRE 1.4.2_08
or a later release on your client machine. For the Sun security defect, see the following URL:
Expiration of Cisco
Unified MeetingPlace
cookies
Cisco Unified MeetingPlace cookies now become invalid after a number of days because of a new
system-wide control parameter: the Remember Me Expiration Interval (Days). The default
Cisco Unified MeetingPlace Web Conferencing Release 5.3.
New Features and Enhancements in Release 5.3(104)
Feature
Description
Cisco branding
New branding and colors throughout the graphic user interface and accompanying
documentation.
Denial-of-service handling
Enhanced installation
Three new administration settings ensure that an overloaded server remains available
and can continue to provide service to existing users and legitimate incoming users.
The installer is in a self-contained software package that you can download and install
without Cisco involvement. This includes installing SQL Server as part of the install.
Enhanced slide caching
In lecture-style meetings, enhanced slide caching downloads three slides subsequent to
the slide being shown, thus improving network load and restricting guest users from
controlling the presentation.
Enhanced SSL administration
Enhanced upgrades
An improved configuration allows you to configure your systems with Secure Sockets
Layer (SSL).
Separates customizations from the main product; allowing you to maintain your
customizations despite web-conferencing software upgrades.
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Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Release 5.3
New Features and Enhancements
Feature
Description
Enhanced segmented meeting
access configuration
Splits the “Display Meeting to Everyone” setting into two separate options: “Allow
Internet Access”, and “Publicly Listed Meeting”, to ease segmented meeting access
configurations.
Enhanced application-sharing
Improves performance of the Application Sharing feature by removing the automatic
display of the host’s application in the host’s meeting console. Also provides hosts with
audience latency feedback so that they know how quickly other users are receiving
screen updates.
Macintosh application-sharing
Extends the Application Sharing feature to Macintosh clients. Users on Macintosh
clients can now share their desktops, sections of their desktops, or selected applications
during web conferences.
Presentation slides optimized for
1024 x 768 displays
Optimizes presentation slide display to 1024 x 768. A system option allows you to
modify this setting if you have a significant number of 800 x 600 users.
Sun JRE support
Provides support for Sun Java Runtime Environment (JRE) 1.4.2 and later releases.
Support for Cisco
Unified MeetingPlace Video
Integration
Allows users to schedule video resources through the Web and to attend meetings
through a video endpoint.
Updated meeting console
Enhanced meeting console provides improved download time, a cleaner user interface
with maximized view space, and video-conferencing functionality (requires purchase
of Cisco Unified MeetingPlace Video Integration).
Improved settings for configuring
public meetings
Additional settings allow administrators and users to better configure when public
meetings are made visible in the Find Meetings list.
Updated Reference Center
The Cisco Unified MeetingPlace Reference Center is updated to include end-user
information about the Cisco Unified MeetingPlace Video Integration.
Ability to configure Single Sign On Allows you to configure Single Sign On by using Windows Integrated Authentication
so that users log in once and gain authenticated access to both the Windows domain and
Cisco Unified MeetingPlace Web Conferencing.
Language support for strings
customization tool
Provides a language selection drop-down menu so that system administrators can
choose their working language when accessing the strings customization tool.
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C H A P T E R
2
Installing Cisco Unified MeetingPlace
Web Conferencing Release 5.3
This chapter describes how to complete a new installation of Cisco Unified MeetingPlace Web
Conferencing Release 5.3. It does not describe upgrades. For information about upgrading, see
Topics in this section include:
•
•
•
•
•
Note
Unified MeetingPlace Web Conferencing Release 5.3 for updated system requirements. New
installations of Release 5.3 require a Cisco MCS.
About the Cisco Unified MeetingPlace Web Conferencing
Release 5.3 Installation
Before you begin installing Cisco Unified MeetingPlace Web Conferencing, make sure that you
understand the following concepts:
•
•
•
About SQL Server Integration
Cisco Unified MeetingPlace Web Conferencing is closely integrated with Microsoft SQL Server. It uses
Microsoft SQL Server for its databases: MPWEB and MPWEB-Slave-######.
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Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3
About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation
All new servers being deployed must be either Cisco MCS or, for MeetingPlace customers with a legacy
system, Cisco MCS-equivalent servers.
Cisco Unified MeetingPlace Web Conferencing comes with a distributable version of SQL Server called
MSDE 2000. Although MSDE 2000 and SQL Server 2000 are based on the same technology, MSDE
2000 does not scale as well as SQL Server 2000. Because of this by-design limitation, Cisco
Unified MeetingPlace Web Conferencing customers running MSDE 2000 can encounter performance
and scalability-related problems when their usage of Cisco Unified MeetingPlace Web Conferencing
grows.
The following sections provide information about how to anticipate and diagnose performance and
scalability limitations related to MSDE:
•
•
MSDE Database Size
MSDE limits the database size to 2 GB. If either the MPWEB or the MPWEB-Slave database reaches
2 GB, the Cisco Unified MeetingPlace Web Conferencing application can fail. Therefore, you must
monitor the growth of the MPWEB databases and take one of the following actions before either
database reaches 2 GB:
•
Set a more aggressive value for the Purge meetings held before (Days) parameter. For more
information, see the “About the MeetingNotes Purge Parameter” section in Chapter 3 of the
Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
•
Upgrade to a full version of SQL Server with a per processor license, as this does not have a database
size limitation.
MSDE Database Scalability
MSDE implements a concurrent workload throttle mechanism to limit scalability under heavy load.
Currently, this mechanism activates when more than eight SQL queries execute concurrently. However,
there is no direct mapping between the number of active web-conferencing users and the exceeding of
this limit.
Rather, the exceeding of this limit depends on the following:
•
•
•
•
Number of active users
Features that are used at any given time and how these features interact with the database
Current size of the database
Power of the server (CPU, disks, and so on)
Although Microsoft does not give information about the specific algorithm that is used to implement this
concurrent workload throttle mechanism, our tests show that the slowdown is based on the number of
SQL queries that exceed the limit of eight queries. For example, if 10 concurrent queries execute, the
slowdown is minimal. If 20 concurrent queries execute, the slowdown is more noticeable. If 40 or more
concurrent queries execute, the slowdown can become so significant that users find Cisco
Unified MeetingPlace Web Conferencing as unresponsive or non-functional.
Related Topics
•
See the “How to Assess Performance Degradation Due to the Database Scalability Limitation of
Release 5.3.
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Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3
About the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation
About SQL Server Installation Options
To ease installation, Cisco Unified MeetingPlace Web Conferencing is bundled with both Microsoft SQL
Server and Microsoft SQL Desktop Engine (MSDE). You can choose to install SQL Server on either the
same machine as Cisco Unified MeetingPlace Web Conferencing or, for better performance, on a
separate machine.
If you choose to install SQL Server on the same machine as Cisco Unified MeetingPlace Web
Conferencing, choose Local as your SQL Server database location during your installation. If the
installer fails to detect a version of SQL Server 2000 on your local system, it installs both SQL Server
2000 and the appropriate Service Pack for you automatically. No additional steps are required.
Note
required Service Pack.
If you choose to install SQL Server on a separate machine, install both SQL Server 2000 and the
appropriate Service Pack before installing Cisco Unified MeetingPlace Web Conferencing; then, on the
MCS, install Cisco Unified MeetingPlace Web Conferencing. During installation, choose Existing
remote as your SQL Server database location and enter the appropriate SQL access information.
For more information about what conditions must be met for Cisco Unified MeetingPlace Web
Table 2-1 SQL Server Installation Requirements
If the following conditions are met...
Cisco Unified MeetingPlace Web Conferencing will...
•
You install Cisco Unified MeetingPlace Web Conferencing on Install a full version of SQL Server 2000
a Cisco MCS server or a Cisco MCS equivalent server that
accepts the installation of the Cisco MCS server OS image
•
•
•
•
During installation, you specify the SQL Server location as
Local.
The installer does not detect an existing installation of SQL
Server on the local server.
You install Cisco Unified MeetingPlace Web Conferencing on Install MSDE
a non-Cisco MCS server.
During installation, you specify the SQL Server installation
location as Local during the Cisco Unified MeetingPlace Web
Conferencing installation.
•
The installer does not detect an existing installation of SQL
Server on the local server.
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Chapter 2 Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3
Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3
Table 2-1 SQL Server Installation Requirements (continued)
If the following conditions are met...
Cisco Unified MeetingPlace Web Conferencing will...
•
During installation, you specify the SQL Server installation
Not install SQL Server or MSDE
location as Remote.
Note
This option requires that you install either full SQL or
MSDE on the remote server before you install Cisco
Unified MeetingPlace Web Conferencing
OR
•
You specify the SQL Server installation location as Local, but
the Cisco Unified MeetingPlace Web Conferencing installer
detects that SQL or MSDE is already installed on the local
server.
•
•
You install Cisco Unified MeetingPlace Web Conferencing on Install the SQL Server Service Pack
a Cisco MCS server.
Note
If the SQL Server Service Pack is not installed
You install a full version of SQL Server on the same Cisco MCS
server, or it already exists locally.
automatically, download the appropriate
Service Pack from the Microsoft website and do
release of Cisco Unified MeetingPlace Web
Conferencing for the required Service Pack
version.
About Sun Java Runtime Environment
Cisco Unified MeetingPlace Web Conferencing requires Sun Java Runtime Environment
(JRE) 1.4.2_05. If you currently have a release of Sun JRE installed on the machine where you are
installing Cisco Unified MeetingPlace Web Conferencing, make sure that it is Release 1.4.2_05.
Otherwise, the installer will stop and prompt you to uninstall the Sun JRE before attempting your Cisco
Unified MeetingPlace Web Conferencing install again.
If you do not have a release of Sun JRE installed, the installer loads it for you automatically. No
additional steps are required.
Preinstallation Tasks: Cisco Unified MeetingPlace Web
Conferencing Release 5.3
Before attempting to install Cisco Unified MeetingPlace Web Conferencing, read the Release Notes for
Cisco Unified MeetingPlace Web Conferencing Release 5.3 for updated system requirements. When
reviewing the system requirements, keep the following points in mind:
•
If you are installing Cisco Unified MeetingPlace Web Conferencing in a segmented meeting access
configuration, that is, allowing external access, also see Chapter 3, “Installing Cisco
•
If you are installing Cisco Unified MeetingPlace Web Conferencing in a load balancing
configuration, also see Chapter 4, “Installing Cisco Unified MeetingPlace Web Conferencing
After reviewing the release notes, complete the following preinstallation tasks:
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Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3
•
•
•
•
Installing Cisco Unified MeetingPlace Audio Server Release 5.3
You must install and configure the audio server software on a Cisco Unified MeetingPlace 8100 series
server before you begin your Release 5.3 installation. For installation instructions, see the Installation
Installing SQL Server on a Remote Server
Cisco Unified MeetingPlace Web Conferencing requires SQL Server. You can choose to install SQL
Server (or MSDE) on either the same machine as Cisco Unified MeetingPlace Web Conferencing or on
a separate machine. If you choose to install SQL Server on a separate machine, install both SQL Server
2000 and the appropriate Service Pack on a separate Windows machine before installing Cisco
Unified MeetingPlace Web Conferencing. This can be a Cisco MCS or legacy non-Cisco MCS.
Note
While we support Microsoft SQL Server Database Engine (MSDE), we strongly recommend that all
Cisco Unified MeetingPlace systems, particularly production systems, use a fully licensed SQL Server.
Creating a Least Privileged SQL Account
By default, Cisco Unified MeetingPlace Web Conferencing uses the SQL and MSDE built-in sa
administrator account to connect to its database. Depending on your server hardware and the options that
you choose during installation, Cisco Unified MeetingPlace Web Conferencing may install SQL or
MSDE for you. For more information about SQL and MSDE installation, see the “About SQL Server
During the SQL or MSDE installation, you will be asked to set a password for the sa account. Be sure
to set a strong password, without spaces. Often, a strong password is sufficiently secure to protect your
system from unauthorized access. However, if you do not want to use a SQL account that has full
administration rights, you can create a least-privileged SQL account for use by Cisco
Unified MeetingPlace Web Conferencing.
Caution
If you choose to create a SQL account that is dedicated to Cisco Unified MeetingPlace Web
Conferencing use, ensure that it meets all the specified requirements in this procedure. Failure to do so
can cause a database connection failure between Cisco Unified MeetingPlace Web Conferencing and the
SQL Server and result in a total outage or broken features.
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Preinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3
Note
If Cisco TAC determines that your SQL account does not meet the requirements specified in this guide,
you will be asked to reconfigure your SQL account and to delete any existing Cisco
Unified MeetingPlace Web Conferencing database so that a new database can be created once the
account problem is remedied.
The Cisco Unified MeetingPlace Web Conferencing installer does not verify the existence of the SQL
account or the validity of its username-password combination. As such, you must verify that the SQL
Server account that you plan to use exists and that it conforms to the required access rights before you
install Cisco Unified MeetingPlace Web Conferencing. Therefore, to create a SQL account that you can
use to access the Cisco Unified MeetingPlace database with authentication, complete the following
procedures:
•
•
Assigning Installation and Ongoing Rights
During the installation of Cisco Unified MeetingPlace Web Conferencing, you are prompted to enter a
SQL Server username and password. This SQL Server user must have the right to log in to the SQL
Server instance that you specify during the installation. To assign and verify rights, complete the
following procedure.
Procedure
Step 1
Assign the following additional rights to the SQL Server user:
•
•
•
Create Database
Create Table
Create Default
Step 2
Step 3
(Optional) After the installation is complete, remove the Create Database right from this SQL Server
user.
Verify that the SQL Server user has the following rights for all tables in the MPWEB database:
•
•
•
•
Select
Insert
Update
Delete
Note
This user must be able to alter the MPWEB database.
Step 4
Assigning Server and Database Roles
SQL Server provides some built-in roles that simplify the process of granting and denying rights.
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Restrictions
You cannot assign database roles until after the database is created. Therefore, wait until Cisco
Unified MeetingPlace Web Conferencing completes installation before you assign roles.
Procedure
Step 1
Step 2
To create a user with the proper rights for Cisco Unified MeetingPlace Web Conferencing, use the SQL
Server Enterprise Manager to create a user and assign the following server role:
•
dbcreator
Assign the following database roles for the MPWEB database:
•
•
•
•
•
public
db_datareader
db_datawriter
db_ddladmin
db_owner
Troubleshooting Tips
If you receive the following error, change the owner of the MPWEB database by entering the following
command: exec sp_changedbowner 'sa'. This launches a procedure that is stored in the MPWEB
database.
Error 21776: [SQL-DMO] The name 'dbo' was not found in the Users collection.
If the name is a qualified name, use [] to separate various parts of the name,
and try again.
For more information about this error, see the Microsoft Knowledge Base Article 305711, BUG: DBO
User Does Not Display in Enterprise Manager.
Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values
Gather and record the following information to prepare for your installation of Cisco
Unified MeetingPlace Web Conferencing Release 5.3.
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Table 2-2 Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values
Description
The MeetingPlace Server hostname.
This parameter refers to the Cisco Unified MeetingPlace Audio Server system hostname. If you are installing
multiple web servers that share a database and point to the same Audio Server system, make sure that the audio
server hostname on all of these web servers match.
Note
If a connection exists between the web server and the Cisco Unified MeetingPlace Audio Server
system—that is, if there is no firewall between them, port 5003 is not blocked, and the audio server
system is up and running—then you can use an IP address instead of a hostname. However, using an IP
address prevents you from taking advantage of the audio server system’s reverse connection feature,
which allows the audio server system to initiate a connection to the web server when port 5003 is
blocked inbound.
Value
Hostname:
IP address:
Notes
Description
The location of the web server.
•
•
•
Internal (Full Access)
Cisco Unified MeetingPlace Web Conferencing is installed with all features enabled and this server is
placed inside your corporate network. In Segmented Meeting Access-2 Server (SMA-2S) deployments, this
server functions as the internal web server.
External (Limited Access)
Cisco Unified MeetingPlace Web Conferencing is installed with attend-only capability. In SMA-2S
deployments, this server is placed outside your corporate firewall in an Internet-accessible network, such
as a DMZ, and functions as the external web server.
Both
Depending on your release of Cisco Unified MeetingPlace Web Conferencing, you may see this option
referred to as Both (Full Access) or Both (SMA-1S).
Cisco Unified MeetingPlace Web Conferencing is installed on a single machine, but configured to host two
websites. One website provides a full-access user interface to internal users while the second website
provides attend-only access to Internet users. This server is placed in the DMZ and is the definition of a
Segmented Meeting Access-1 Server (SMA-1S) deployment.
Note
While the Both configuration has some security benefits, we strongly recommend the SMA-2S
deployment for maximum security.
Value
Web server location:
Notes
Description
The web server hostname or static IP address.
Segmented meeting access (SMA) configurations require two hostnames or IP addresses: one for the internal
web server or site and one for the external web server or site.
Value
Value
Internal web server hostname:
Internal web server IP address:
(Optional)
External web server hostname:
External web server IP address:
Notes
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Table 2-2 Gathering Cisco Unified MeetingPlace Web Conferencing Installation Values (continued)
Description
The location of your SQL Server 2000 database.
•
•
If you are installing SQL Server 2000 on this machine, enter Local Server.
If you are pointing the web server to a version of SQL Server previously installed on a separate machine,
enter Existing Remote Server.
If you are connecting to a remote SQL Server, also enter its hostname or IP address.
Value
SQL Server location
(Optional) Remote SQL Server hostname:
(Optional) Remote SQL Server IP address:
Notes
Description
Your SQL Server 2000 username and password.
If you are completing a new install of Cisco Unified MeetingPlace Web Conferencing with a local install of the
SQL Server, use sa as your username.
Note
You must enter a password. Cisco Unified MeetingPlace Web Conferencing does not support a blank
password. The password you enter during this installation will override any blank or previously entered
SQL Server password.
Value
Notes
Username:
Password:
Installation Tasks: Cisco Unified MeetingPlace
Web Conferencing Release 5.3
The Cisco Unified MeetingPlace Web Conferencing installation is completed in two parts:
•
•
Installing the Operating System on the Cisco MCS Server
Procedure
Step 1
Step 2
Dedicate a networked Cisco MCS on which to install Cisco Unified MeetingPlace Web Conferencing.
(Optional) Verify that your system meets the installation requirements.
network and system requirements.
Step 3
Install the required Cisco MCS operating system on the Cisco MCS Unified CallManager Appliance.
•
The operating system CD should have arrived with your Cisco Unified MeetingPlace application
software. When the installer prompts you for the product key, enter BTOO VQES CCJU IEBI.
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•
For additional information about MCS OS installation, see the “About the Cisco MCS Unified
Release 5.3.
Step 4
Make sure of the following:
•
•
•
•
Microsoft IIS 5.0 is installed.
IIS Administration Service and World Wide Web Publishing Service are running.
A default website is configured in the IIS.
You have Administrator privileges on the Cisco MCS.
Step 5
Step 6
(Optional) If you have a release of Sun JRE installed, check that it is version 1.4.2_05. If it is not,
uninstall Sun JRE.
•
Cisco Unified MeetingPlace Web Conferencing installs the required release of Sun JRE for you
during the Cisco Unified MeetingPlace Web Conferencing installation. For more information, see
Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3
The Cisco Unified MeetingPlace Web Conferencing executable takes approximately 35-45 minutes to
install the following components:
•
•
•
•
•
Cisco Unified MeetingPlace Gateway SIM
Cisco Unified MeetingPlace Web Conferencing software
The .NET framework
(If the local server option is chosen) SQL Server 2000. This requires an automatic restart.
(If the local server option is chosen) The appropriate release of the SQL Server 2000 Service Pack.
This requires an automatic restart.
Note
Server 2000 Service Pack required.
Before You Begin
•
Make sure that your installation drive has sufficient disk space to allow for the storage of
applications, attachments, recordings, and meeting and profile database information, which will
Cisco Unified MeetingPlace Web Conferencing release.
•
•
•
If you have any antivirus software running on a Cisco MCS, disable it before attempting your Cisco
Unified MeetingPlace Web Conferencing installation.
Make sure that your Cisco Unified MeetingPlace 8100 series server has Cisco Unified MeetingPlace
Audio Server Release 5.3 or a later release installed.
section on page 2-7 and have the values available.
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Installation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3
•
Restriction
We do not support installing or upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3
by using Terminal Services.
Procedure
Step 1
Step 2
Close any open applications.
Insert the Cisco Unified MeetingPlace Web Conferencing CD into your CD or DVD-ROM drive and
double-click the .exe file to begin installation.
Note
If you see a Missing Server Version error message, make sure that you have Cisco
Unified MeetingPlace Audio Server Release 5.3 or a later release installed on your Cisco
Unified MeetingPlace 8100 series server. If you do, proceed with the Cisco
Unified MeetingPlace Web Conferencing installation. If you do not, upgrade your audio server
software to Audio Server Release 5.3 before proceeding with this installation.
Step 3
After the install files are extracted, click Next and follow the instructions in the installer windows using
•
•
•
If you enter an IP address instead of a hostname for the Cisco Unified MeetingPlace Audio Server
system, a warning message appears regarding reverse connection.
If this machine is in a network segment, such as a DMZ, and you are interested in reverse
connection, enter a hostname instead of an IP address; then, proceed with your installation.
If this machine has a connection to the Audio Server system—that is, if they are in the same network
segment, port 5003 is open, and the Audio Server system is running—and you are not interested in
reverse connection, then use the IP address and proceed with the installation.
Step 4
Step 5
The installer installs the Gateway SIM first. When the InstallShield Wizard Complete window appears,
click Finish. Your Gateway SIM is now installed.
When the installer prompts you for your Installation Key, keep the following points in mind:
•
If you are installing Cisco Unified MeetingPlace Web Conferencing on a machine that is already
configured on the Audio Server system, enter this machine’s ethernet address in the Installation Key
Entry window; then, click Next.
•
If this is a new installation of Cisco Unified MeetingPlace Web Conferencing, this machine is
probably not configured on the Audio Server system. In this instance, leave this field blank and click
Next.
Step 6
Step 7
Continue following the instructions in the installer windows using information from the “Gathering
When you reach the final installer window, choose to restart your computer now; then, click Finish. You
must restart your machine for changes to take effect. During installation, remember the following
information:
Caution
Do not interrupt the server during program installation or during automatic system shutdown or restart.
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How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation
•
•
If you chose Local Server as your SQL Server location, after the first reboot, the installer begins
installing SQL Server. Status updates appear from the Cisco Unified MeetingPlace icon in your
system tray, and when SQL Server installation completes, the server reboots automatically.
If the installer detects a local SQL Server installation, after the second reboot, the installer begins
installing the SQL Server Service Pack. Status updates appear from the Cisco Unified MeetingPlace
icon in your system tray. When the Service Pack installation completes, the server reboots
automatically.
•
Installations of the SQL Server and the SQL Server Service Pack are slow, and depending on your
server hardware, installations may take as long as 40 minutes or more to complete.
•
•
The Cisco Unified MeetingPlace icon appears as an orange door
.
If the SQL Server installation appears to be taking too long (over 35 minutes), check your Task
Manager to confirm that SQLInstall.exe is running.
•
After the server reboots, the installer invokes SQLInstall.exe to create the MPWEB SQL database.
This process may take 5-to-10 minutes.
Step 8
Step 9
Open the Gateway SIM eventlog to monitor Cisco Unified MeetingPlace Web Conferencing application
activities.
How to Test the Cisco Unified MeetingPlace Web Conferencing
Release 5.3 Installation
After you install Cisco Unified MeetingPlace Web Conferencing, test the web server by completing the
following procedures:
•
•
•
•
Defining the Cisco Unified MeetingPlace Web Conferencing Server
Procedure
Step 1
Open your web browser and enter the URL of your web server.
•
For internal web servers, the default URL structure is http://server where server is the name of your
internal web server.
•
For external web servers, the default URL structure is http://server/mpweb/admin/ where server is
the name of your external web server.
Step 2
When the Cisco Unified MeetingPlace Web Conferencing home page appears, sign in by using your
System Manager-level user ID and password; then, click Sign In Now.
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•
•
If you are on an internal web server, the Welcome page appears with your name displayed at the top.
To access the administrative page, click Admin.
If you are on an external web server, the administrative page appears.
Step 3
Step 4
From the Admin page, click Web Server.
From the “View” section of the page, click the name of the web server that you want to configure.
Information about this web server populates the “Edit” section of the page.
Step 5
For Hostname, enter the fully qualified domain name (FQDN) of your web server. If this field contains
just the hostname of your web server, change it to the FQDN, that is, hostname.domain.com.
•
•
If your web server is not in a Domain Name Server (DNS), insert the IP address instead.
This hostname or IP address must be resolvable by its intended users. For details, see the “Testing
Step 6
Step 7
For Web Conference Active, choose Yes or No.
•
•
The default is Yes.
Choosing No means that this web server will not host meetings.
Click Submit.
Testing the Web Server Over an HTTP Connection
Make sure that the web server can resolve itself using the hostname configured on the Web Server
Unified MeetingPlace Web Conferencing Server” section on page 2-12 and is also the hostname
end-users use to connect to this web server.
Before You Begin
Define the web server. For instructions, see the “Defining the Cisco Unified MeetingPlace Web
Procedure
Step 1
http://hostname.domain.com is the Fully Qualified Domain Name (FQDN) of your web server.
or
If your web server is not in a Domain Name Server (DNS), use a web browser to connect to an IP address
from the web server.
•
If the Cisco Unified MeetingPlace Web Conferencing home page appears, your connection is
successful.
•
If you receive an error message, see the “Problems with Cisco Unified MeetingPlace
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How to Test the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation
Testing the Web Server Over an HTTPS Connection
Before You Begin
Your web server only allows HTTPS traffic.
Procedure
Step 1
http://hostname.domain.com is the Fully Qualified Domain Name (FQDN) of your web server.
or
If your web server is not in a Domain Name Server (DNS), use a web browser to connect to IP address
from the web server.
•
If the Cisco Unified MeetingPlace Web Conferencing home page appears, your connection is
successful.
•
If any security warning dialog boxes appear, see the “Problems with Cisco Unified MeetingPlace
Testing the Meeting Console Connection
Procedure
Step 1
From an end-user system, open a web browser and enter the Cisco Unified MeetingPlace
Web Conferencing URL in the address field. Click Enter.
Step 2
Step 3
Step 4
Step 5
Sign in by using your System Manager-level user ID and password.
From the Welcome page, click Schedule Meeting.
From the New Meeting scheduling page, fill in your meeting details; then, click Schedule.
Return to the Welcome page and enter the meeting ID of the meeting you just scheduled; then, click
Attend Meeting.
Step 6
Confirm that the meeting console loads properly.
Related Topics
For information about meeting console connection speeds and status, see the User Guide for Cisco
Unified MeetingPlace Web Conferencing Release 5.3.
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C H A P T E R
3
Installing Cisco Unified MeetingPlace Web
Conferencing for a Segmented Meeting Access
Configuration
Cisco Unified MeetingPlace Web Conferencing supports two segmented meeting access configurations
that allow you to provide external access to your users while maintaining network security. Though you
can provide external access to Cisco Unified MeetingPlace web conferences by simply opening ports in
your firewall, we do not recommend this option because it lacks security.
This chapter contains the following sections:
•
•
•
Related Topics
•
For information about providing external access to your Cisco Unified MeetingPlace system by
Conferencing Release 5.3.
•
For information about how to configure segmented meeting access deployments after installing
Unified MeetingPlace Web Conferencing Release 5.3.
About Segmented Meeting Access
While external participation is possible by controlling port access through a firewall, we highly
recommend that you consider a segmented meeting access (SMA) configuration instead. SMA
configurations isolate some meetings on the private corporate network while exposing others, designated
as external, to the Internet. Users designate their meetings as internal or external during the scheduling
process by setting the Allow Internet Access parameter on the New Meeting scheduling page.
Typically, a Cisco MCS is placed in the demilitarized zone, or DMZ, a network segment created between
the private corporate network and the Internet to host meetings for external access.
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About Segmented Meeting Access
Cisco Unified MeetingPlace Web Conferencing supports two SMA configurations, which you can
decide upon during the Cisco Unified MeetingPlace Web Conferencing installation. For more
About the SMA-1S Configuration
Note
For system requirements, see the “Segmented Meeting Access-1 Server Requirements” section of the
Release Notes for your Cisco Unified MeetingPlace Web Conferencing release. New installations of
Cisco Unified MeetingPlace Web Conferencing Release 5.3 require a Cisco MCS.
In a Segmented Meeting Access-1 Server (SMA-1S) configuration, a single web server is placed in a
network segment, such as a demilitarized zone (DMZ), and two websites provide access to Cisco
Unified MeetingPlace Web Conferencing. One of the sites is only accessible from behind the firewall.
The other is accessible from inside or outside the firewall.
While internal users have access to the full-access Cisco Unified MeetingPlace Web Conferencing user
interface, external users have limited access to an attend-only web page that only allows attendance to
external meetings.
The benefits of this configuration are cost effectiveness, since you only require one web server, and a
moderate level of security. However, this configuration is more complex to deploy than the Segmented
Meeting Access-2 Servers (SMA-2S) configuration and involves setting up virtual websites. It also
requires a segmented DNS for a single click-to-attend notification link. If you want to maintain a single
click-to-attend link, more DNS work is required.
Figure 3-1 Segmented Meeting Access - 1 Server Configuration
1
2
3
LAN/WAN
DMZ
Internet
4
5
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About Segmented Meeting Access
1
3
Cisco Unified MeetingPlace Audio Server
system.
2
4
Internal DNS server.
Internal user.
Cisco Unified MeetingPlace web server.
Note
The web server must have two IP
addresses.
•
Internal users enter internal meetings
through the internal website.
•
Internal users entering an external
meeting are redirected to their meeting
from the internal website.
5
External user.
•
External users access external meetings
through the external website.
•
External users do not have access to
internal meetings.
About the SMA-2S Configuration
Note
For system requirements, see the “Segmented Meeting Access - 2 Server Requirements” section of the
installations of Cisco Unified MeetingPlace Web Conferencing Release 5.3 require a Cisco MCS.
In the Segmented Meeting Access-2 Servers (SMA-2S) configuration, Cisco Unified MeetingPlace Web
Conferencing is deployed on two separate web servers or two separate clusters of web servers. One is on
the internal network, behind the firewall; the other is on another network segment, such as a DMZ. The
internal server or cluster is only accessible from behind the firewall while the external server or cluster
is accessible from inside or outside the firewall.
While internal users have access to the full-access Cisco Unified MeetingPlace Web Conferencing user
interface, external users have access to an attend-only web page that only allows attendance to external
meetings.
The SMA-2S configuration is the preferred and most secure deployment model if you want to provide
external access to Cisco Unified MeetingPlace web conferences.
Note
We highly recommend that you configure external web servers to use Secure Sockets Layer (SSL). This
provides optimum security and resolves proxy server issues that can prevent users from joining a web
Unified MeetingPlace Web Conferencing Release 5.3.
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About Segmented Meeting Access
Figure 3-2 Segmented Meeting Access-2 Server Configuration
1
2
LAN/WAN
DMZ
Internet
3
4
1
3
Internal Cisco Unified MeetingPlace web
server.
2
4
External Cisco Unified MeetingPlace web
server.
•
This web server sits inside the private
corporate network.
•
This web server sits in a network
segment, such as a DMZ.
Internal user.
External user.
•
Internal users enter internal meetings
•
External users can enter external
through the internal web server.
meetings only.
•
Internal users enter external meetings
through the external web server.
•
Users enter these meetings through the
external web server.
About the SMA-2S Configuration with SSL and Segmented DNS
If your Cisco Unified MeetingPlace Web Conferencing system has SSL configured on the external web
server and a segmented DNS, the segmented DNS name cannot be the same as the SSL certificate name
on the external or internal machine. See the following example for configuration guidelines.
Example
You have a SMA-2S configuration where SSL is required for external users, but not required for internal
users who are accessing the internal or external machine.
•
•
•
•
The segmented DNS name is meetingplace.company.com.
The SSL certificate name for the external machine is meetingplace1.
The hostname for the external machine from the internal machine is meetingplace1.
All URLs and click-to-attend links are in the form of http://meetingplace.company.com.
When users access http://meetingplace.company.com from the external network, the external machine
will automatically redirect them to HTTPS plus whatever hostname is configured in the database—in
this case, meetingplace1.
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How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-1S Configuration
Note
If you force SSL on all users, both internal and external users will be forced to use SSL when they access
the external web server.
How to Install Cisco Unified MeetingPlace Web Conferencing
Release 5.3 in an SMA-1S Configuration
Topics in this section include:
•
•
Gathering Basic Information About Your Web Server
Gather and record the following information to prepare for your SMA-1S deployment.
Description
Value
Enter the NetBios (computer) name of the web server.
NetBios
Notes
Description
Value
Enter the IP address or hostname of the web server.
IP address
Hostname
Notes
Description
Value
Enter the IP address the web server resolves to internally.
IP address
Notes
Description
Value
Enter the IP address the web server resolves to externally.
IP address
Notes
Installing Cisco Unified MeetingPlace Web Conferencing in an SMA-1S
Configuration
Restrictions
•
•
•
You must be installing Cisco Unified MeetingPlace Web Conferencing on a Cisco MCS with Cisco
MCS OS 2000.4.2 (SR 2) or a later release.
Cisco Unified MeetingPlace Web Conferencing.
You must be deploying this Cisco MCS in a network segment, such as a DMZ.
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How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration
Before You Begin
available to assist you with the installation.
Procedure
Step 1
Step 2
Close any open applications.
Insert the Cisco Unified MeetingPlace Web Conferencing CD into your CD or DVD-ROM drive and
double-click the .exe file to begin installation.
Step 3
When prompted for your Server Location, choose one of the following options:
•
•
For Release 5.3(104), choose Both (Full Access).
For Release 5.3(235) and later releases, choose Both (SMA-1S).
The Both option automatically configures your web server as an external web server. The external web
server displays a modified attend-only interface for users who want to attend Cisco
Unified MeetingPlace web conferences from outside the private corporate network.
Step 4
Step 5
Continue following the instructions in the installer windows by using information from Chapter 2,
When you reach the final installer window, choose to restart your computer now; then, click Finish.
You must restart your machine for changes to take effect.
What to Do Next
Configure the web server for a SMA-1S deployment by using the instructions in the Configuration Guide
for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
•
•
For Release 5.3(104), start with the “Configuring the Default Web Site” topic.
For Release 5.3(235) and later releases, start with the “How to Configure IIS” topic.
How to Install Cisco Unified MeetingPlace Web Conferencing
Release 5.3 in an SMA-2S Configuration
Topics in this section include:
•
•
•
•
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How to Install Cisco Unified MeetingPlace Web Conferencing Release 5.3 in an SMA-2S Configuration
Gathering Basic Information About Your Internal and External Web Servers
Gather and record the following information to prepare for your SMA-2S deployment.
Description
Value
Enter the NetBios (computer) name of the internal web server.
NetBios
Notes
Description
Enter the hostname or fully qualified domain name (FQDN) of the internal web server
that is resolvable from the internal network.
Value
Hostname or FQDN
Notes
Description
Enter the IP address of the internal web server that is resolvable from the internal
network.
Value
IP address
Notes
Description
Enter the SQL Server that the internal web server will be using.
Note
SQL Server can be on the web server or on a separate remote server. For more
Value
IP address or hostname
Notes
Description
Enter the IP address or hostname of the external web server that is resolvable from the
internal web server.
Value
IP address or hostname
Notes
Description
Value
Enter the NetBios (computer) name of the external web server.
NetBios
Notes
Description
Enter the hostname or fully qualified domain name (FQDN) of the external web server
that is resolvable from the Internet.
Value
Hostname or FQDN
Notes
Description
Value
Enter the IP address of the external web server that is resolvable from the Internet.
IP address
Notes
Description
Enter the SQL Server that the external web server will be using.
Note
SQL Server can be on the web server or on a separate remote server. Each
internal Cisco Unified MeetingPlace web server and external Cisco
Unified MeetingPlace web server must have its own SQL Server. For more
Value
Notes
IP address or hostname
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Installing Cisco Unified MeetingPlace Web Conferencing on an Internal Server
Restrictions
•
•
•
You must install all new installations of Cisco Unified MeetingPlace Web Conferencing on a Cisco
MCS that already has Cisco MCS OS 2000.2.6 (SR 4) or a later release installed and running.
Cisco Unified MeetingPlace Web Conferencing.
You must be deploying this Cisco MCS inside your private corporate network.
Before You Begin
with the installation.
Procedure
Step 1
Step 2
Close any open applications.
Install Cisco Unified MeetingPlace Web Conferencing.
a. Insert the Cisco Unified MeetingPlace Web Conferencing CD into your CD or DVD-ROM drive and
double-click the .exe file to begin installation.
b. When prompted for your Server Location, choose Internal (Full Access).
c. When prompted for your SQL Server location, choose Local Server.
If your web server is running Cisco MCS OS and you choose the Local Server option, a full version
of Microsoft SQL Server is automatically installed. For any other installations, such as non-MCS
servers or the Remote Server option, you must first manually install SQL Server before you install
Cisco Unified MeetingPlace Web Conferencing. For more information about SQL Server
e. When you reach the final installer window, choose to restart your computer now; then, click Finish.
You must restart your machine for changes to take effect.
–
–
If you are using a Cisco MCS server and chose Local Server as your SQL Server location, upon
server restart, the installer continues to install SQL Server and SQL Server Service Pack. This
process can take some time and requires two automatic restarts. Status updates appear from the
Cisco Unified MeetingPlace icon in your system tray.
While your system reboots, do not terminate any processes or restart or shut down the server.
What to Do Next
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Copying GUIDS From the Internal Web Server to the External Web Server
The GUIDS entries for site and system must match between the internal and external web servers. Make
sure that you run the GUIDS.reg file on each external web server before installing Cisco
Unified MeetingPlace Web Conferencing.
Caution
You must complete this step before running the Cisco Unified MeetingPlace Web Conferencing installer
on the external web server. If this step is skipped or completed incorrectly, Presentation mode will not
work for internal users in external meetings. Recovering from this problem requires that you rebuild the
SQL Server database.
Before You Begin
Install Cisco Unified MeetingPlace Web Conferencing on your internal web server. For instructions, see
Procedure
Step 1
Copy the GUIDS.reg file from the internal web server (located in drive:\Program Files\Cisco
Systems\MPWeb).
Step 2
Step 3
Step 4
Step 5
Paste the GUIDS.reg file in to the external web server’s drive:\Temp directory.
To install the GUIDS.reg file on the external web server, double-click it.
When prompted to add the information from the GUIDS.reg file to the registry, click OK.
Proceed to the “Installing Cisco Unified MeetingPlace Web Conferencing on an External Server” section
Installing Cisco Unified MeetingPlace Web Conferencing on an External
Server
Restrictions
•
You must be installing Cisco Unified MeetingPlace Web Conferencing on a Cisco MCS with the
required Cisco MCS OS or a later release installed and running. Requirements are described in the
Release Notes for your release of Cisco Unified MeetingPlace Web Conferencing.
•
You must be deploying this Cisco MCS in a network segment, such as a DMZ.
Before You Begin
with the installation.
Procedure
Step 1
Step 2
Close any open applications.
Verify that you have synchronized the GUIDSystemID and GUIDSiteID between the internal web server
and the external web server.
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For more information, see the “Copying GUIDS From the Internal Web Server to the External Web
Step 3
Install Cisco Unified MeetingPlace Web Conferencing.
a. Insert the Cisco Unified MeetingPlace Web Conferencing CD into your CD or DVD-ROM drive and
double-click the .exe file to begin installation.
b. When prompted for your Server Location, choose External (Limited Access).
c. When prompted for your SQLServer location, choose either Local Server or Remote Server.
If you choose the Local Server option and the web server is running Cisco MCS OS, the a full
version of Microsoft SQL Server is automatically installed. For any other configuration, such as
non-MCS servers or the Remote Server option, you must first manually install SQL Server before
you install Cisco Unified MeetingPlace Web Conferencing. For more information, see the “About
e. When you reach the final installer window, choose to restart your computer later; then, click Finish.
–
–
If you are using a Cisco MCS server and you chose Local Server as your SQL Server location,
upon server restart, the installer continues and installs SQL Server and the SQL Server Service
Pack. This process can take some time and requires two automatic restarts. Status updates
appear from the MeetingPlace icon in your system tray.
While the server is installing SQL Server or the SQL Server service pack, do not terminate any
processes or restart or shutdown the server.
Step 4
Copy and paste the GUIDS.reg file.
a. Navigate to drive:\Temp.
b. Copy the GUIDS.reg file and paste it in to drive:\Program Files\Cisco Systems\MPWeb.
This replaces the GUIDS.reg file that the installer created.
Restart your machine for changes to take effect.
Step 5
Step 6
Define the external web server.
For instructions, see Chapter 2, “Defining the Cisco Unified MeetingPlace Web Conferencing Server.”
What to Do Next
Cisco Unified MeetingPlace Web Conferencing Release 5.3.
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C H A P T E R
4
Installing Cisco Unified MeetingPlace
Web Conferencing Release 5.3 in a Load
Balancing Configuration
This chapter describes how to install Cisco Unified MeetingPlace Web Conferencing in a load balancing
configuration. It does not describe upgrades. For upgrade instructions, see Chapter 5, “Upgrading to
Topics in this section include:
•
•
•
•
•
Note
Unified MeetingPlace Web Conferencing Release 5.3 for updated system requirements. New
installations of Release 5.3 require a Cisco MCS.
AboutInstallingCiscoUnified MeetingPlaceWeb Conferencing
Release 5.3 in a Load Balancing Configuration
Load balancing in Cisco Unified MeetingPlace Web Conferencing makes use of an algorithmic formula
to evenly distribute web-conferencing requests within clusters of web servers. Updates occur every 60
seconds by default and recalculate current server load and current web-conferencing load.
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About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration
The following additional factors are taken into consideration when identifying which web server within
a cluster has the lightest load: each server’s CPU usage percentage, memory usage percentage, number
of active conferences, and number of attendees. You can view the amount of web-conferencing load per
server from the Web Server administrative page. This information is only displayed on internal web
servers.
To configure load balancing, you should understand the following concepts:
•
•
•
•
•
Related Topics
•
•
Also see the “About the MeetingNotes Purge Parameter and SMA-2S Configurations” section in
Release 5.3.
For information about deploying a web server dedicated to audio file conversion, also see Chapter 3
Restrictions for Installing Cisco Unified MeetingPlace Web Conferencing in a
Load Balancing Configuring
•
Microsoft Network Load Balancing is not supported.
•
Internal clusters and external clusters can only have one web server with the “Both” installation
option. For more information on the Both installation option, see the “Gathering Cisco
Cisco Unified MeetingPlace Web Conferencing Load Balancing and Standard
Web Server Load Balancing
In standard web server load balancing, third-party software typically monitors incoming web server
requests and distributes the load by sending requests to different web servers. This can also be
accomplished by a DNS round-robin configuration.
With Cisco Unified MeetingPlace Web Conferencing load balancing, all users enter through one
designated web server. If they are all attempting to attend the same meeting, they are directed to the same
web server. Current server load is assessed in order to distribute web-conferencing load across the
various servers. HTTP (or HTTPS) requests are not distributed across web servers.
Cisco Unified MeetingPlace Web Conferencing Clusters
With Cisco Unified MeetingPlace Web Conferencing, you can configure up to six web servers into a
cluster, and you can configure clusters as either internal or external.
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About Installing Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing Configuration
Internal cluster—Places all web servers behind the firewall inside the private corporate network.
Typically, all web servers in an internal cluster display the full-access Cisco Unified MeetingPlace
Web Conferencing interface
External cluster—Places all web servers between the private corporate network and the Internet, such
as in a DMZ. For increased security, all web servers in an external cluster typically display the
attend-only Cisco Unified MeetingPlace Web Conferencing interface.
You can attach a maximum of 16 web servers (including both internal and external clusters) to a single
Cisco Unified MeetingPlace Audio Server system. The two databases (one for the internal cluster, one
for the external cluster) must have identical GUIDS.
Cisco Unified MeetingPlace Web Conferencing supports five potential load balancing configurations, as
Figure 4-1 One Cluster Configuration
:
1
2
3
1
3
Cisco Unified MeetingPlace Audio Server system.
2
Cisco Unified MeetingPlace web server cluster—This can
be an internal cluster or external cluster.
SQL Server—All web servers in a cluster must connect
to the same SQL Server.
—
Figure 4-2 Mixed Configuration: Internal and External Clusters of Web Servers
1
2
4
5
3
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1
3
5
Cisco Unified MeetingPlace Audio Server system.
2
4
Internal cluster of web servers—You can have up to six
web servers in a cluster.
SQL Server—All web servers in the internal cluster must
connect to the same SQL Server.
External cluster of web servers—You can have up to six
web servers in a cluster.
SQL Server—All web servers in the external cluster
must connect to the same SQL Server.
—
Figure 4-3 Mixed Configuration: One Web Server and a Cluster of Web Servers
1
2
4
5
3
1
3
5
Cisco Unified MeetingPlace Audio Server system.
2
4
Cluster of web servers—This can be an internal cluster or
an external cluster.
SQL Server—All web servers in a cluster must connect
to the same SQL Server.
Single web server—This can be an internal or external web
server.
SQL Server—The single web server must connect to a
separate SQL Server.
—
Load Balancing Behaviors in Cisco Unified MeetingPlace Web Conferencing
All users attend a Cisco Unified MeetingPlace web conference by opening their browsers and signing in
through the Cisco Unified MeetingPlace Web Conference home page. When the first meeting participant
attempts to join the web conference, the Cisco MeetingPlace Agent Service determines if the meeting
should be held on an internal web server or external web server by checking the Allow Internet Access
parameter. This parameter is only visible if your Cisco Unified MeetingPlace system has an external site
or cluster configured. Table 4-1 describes load-balancing behaviors for load-balancing configuration
options.
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Table 4-1 Load Balancing Behavior in Cisco Unified MeetingPlace Web Conferencing
If
Then
Allow Internet
This meeting is reserved for internal attendees only. When the first attendee launches the meeting
Access is set to No console, the Agent Service directs the web-conferencing session to the least busy web server in the
internal cluster. This web server now owns the meeting. All subsequent attendees are directed to this
server for their web conference.
Allow Internet
This meeting is accessible to external attendees, that is, participants attending from outside the
Access is set to Yes firewall.
If the first attendee attempts to join the web conference from an external web server, the Agent Service
finds the least busy web server in the external cluster. The web-conferencing session is directed to that
server, which now owns the meeting.
If the first attendee attempts to join the web conference from an internal web server, the Agent Service
determines if it has an associated external web server. Such information is found on the Web Server
Properties administrative page in the DMZ Web Server field.
•
If there is an entry in the DMZ Web Server field, the Agent Service performs a redirection to that
external server.
•
If the Agent Service does not find an entry in the DMZ Web Server field, the web-conferencing
session is directed to the least busy internal server as described for internal meetings. All
subsequent attendees are directed to the same web server for their web conference.
Internal users can join both internal meetings and external meetings. If a meeting is designated as
external, internal users who log in to an internal web server are redirected to an external web server.
External users can only join external meetings on external web servers.
Figure 4-4 External Meeting Redirection from an Internal to External Web Server
Internal
External
3
2
4
Agent
Service
Web
table
1
1. First user attempts to join the web conference.
2. The Agent Service checks the web table to determine where the meeting should be held.
3. If the meeting is internal, the Agent Service finds the least busy internal web server and directs the
web-conferencing session to that server.
4. If the meeting is external (Internet-accessible), the Agent Service checks for an associated external
web server. If it finds one, the web-conferencing session is redirected to this server.
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Cisco Unified MeetingPlace Web Conferencing Load Balancing Algorithm
The current data-conferencing (DC) load balancing algorithm is as follows:
X = 0.5 * (CPUPercent * 0.6 + MemPercent * 0.4) + DCLoad * DCLoad, where the values for the factors
are as follows:
•
•
•
•
CPUPercent—The value of the particular resource’s usage on the web server as reported by
Windows. This value ranges from 0 to 1 as a percent, for example, if 50%, then 0.5.
MemPercent—The value of the particular resource’s usage on the web server as reported by
Windows. This value ranges from 0 to 1 as a percent.
DCLoad—The percent of the total number of web or data conferencing (DC) users. This value
ranges from 0 to 1 as a percent.
X—The load balancing factor. The X value is calculated for each server, and the server with the
lowest score hosts the meeting.
Suggestions for a Robust Cisco Unified MeetingPlace System
To ensure a robust system with redundancy and failover, we recommend that you have the following:
•
•
•
•
An internal web cluster
An external web cluster
Multiple remote SQL Servers in the form of an SQL farm
Remote storage location with RAID5 and a comprehensive backup policy
AboutInstallingCiscoUnified MeetingPlaceWeb Conferencing
Release 5.3 in a Load Balancing Configuration for
Video-Enabled Systems
Cisco Unified MeetingPlace Web Conferencing limits video functionality to one web server. It is
important to consider this limitation when configuring load balancing in video-enabled systems.
Before you configure Cisco Unified MeetingPlace Web Conferencing load balancing in video-enabled
systems, you should understand the following concepts:
•
•
•
•
Default Behavior of Load Balancing in Video-Enabled Systems
If your Cisco Unified MeetingPlace Audio Server system is licensed for video, all of the web servers
connected to it will display video-related fields. These fields appear on the following pages for those
users who have video scheduling privileges and allow such users to schedule their meetings from any
web server:
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•
•
•
New Meeting scheduling page
Meeting Details pages
Account Basics page
If a meeting is scheduled with video ports, the web-conferencing component is always held on the web
server that has the Cisco Unified MeetingPlace Video Integration installed. If that server goes down, the
meeting rolls to another web server after 5 * Load Stats Poll Period (default equals 5 minutes). Since the
second web server does not have the video integration installed, video functionality from the meeting
console is disabled.
Video Meetings in Segmented Meeting Access Deployments
Cisco Unified MeetingPlace Web Conferencing supports two segmented meeting access deployments
that allow web conferences to be held on both internal and external web servers. For more information
on these deployments, see Chapter 3, “Installing Cisco Unified MeetingPlace Web Conferencing for a
In a Segmented Meeting Access-1 Server (SMA-1S) deployment, users with access to the video MCU
can schedule both internal and external video meetings from the Web.
In a Segmented Meeting Access-2 Server (SMA-2S) deployment, the following rules apply:
If...
Then...
The video integration is deployed on an internal Users can schedule internal video-enabled
web server.
meetings from the Web. Requests to schedule
external video meetings are denied.
When scheduling meetings, users must make sure
the Allow Internet Access parameter on the New
Meeting scheduling page is set to No. Setting it to
Yes results in failed scheduling requests.
System administrators and users with System
Manager privileges can still schedule external
video meetings from MeetingTime, but users may
not see video features when attending from the
Web.
The video integration is deployed on an external Users can schedule external video meetings from
web server.
the Web. Requests to schedule internal video
meetings are denied.
SQL Server Considerations
If you have multiple SQL Server databases, keep the following considerations in mind:
•
•
If a video-enabled web server is in an internal cluster, all web servers connected to it must share the
same SQL Server database.
Web servers that do not conform to this configuration are not visible to the shared SQL Server
database and are considered external to the video-enabled web server. Users attempting to schedule
internal video meetings from these web servers are denied. They are, however, able to schedule
external video meetings by setting the Allow Internet Access parameter to Yes.
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End-User Considerations
If users attempts to use their video endpoints to dial in to a meeting that is hosted on a web server without
the video integration installed, the request to dial in to the meeting can succeed and a video meeting can
be created. However, video features will not be available in the meeting console for that meeting.
Preinstallation Tasks: Cisco Unified MeetingPlace
Web Conferencing Release 5.3 in a Load Balancing
Configuration
This section contains the following procedures:
•
•
•
•
Understanding the Cisco Unified MeetingPlace Web Conferencing Installation
and Load Balancing Configuration Process
This section provides an overview of how to install Cisco Unified MeetingPlace Web Conferencing with
load balancing. Complete only the steps that are relevant to your configuration.
Before You Begin
•
•
•
(Optional) If necessary, read the “About Installing Cisco Unified MeetingPlace Web Conferencing
When you install multiple web servers, make sure that you synchronize the Purge parameters. For
more information, see the “About the MeetingNotes Purge Parameter and SMA-2S Configurations”
Release 5.3.
Procedure
Step 1
Step 2
Prepare the internal cluster, external cluster, and common storage locations for your installation.
•
For instructions, see the following sections:
–
–
–
Install the first internal web server.
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•
Step 3
Configure services for the first internal web server.
•
For instructions, see the “Configuring Services for the First Internal Web Server” section on
Step 4
Step 5
Install additional internal web servers sequentially and configure services.
Copy GUIDS from the first internal web server to the first external web server.
•
•
For instructions, see the “Copying GUIDS From the Internal to the External Web Server” section on
Step 6
Step 7
Install the first external web server.
Configure services for the first external web server.
•
•
For instructions, see the “Configuring Services for the First External Web Server” section on
Step 8
Step 9
Install additional external web servers sequentially and configure services.
Configure redirection of public meetings.
•
•
Step 10 (Optional) If one of your web servers has Cisco Unified MeetingPlace Video Integration installed,
review the information on load balancing video-enabled systems.
•
.
Preparing the Internal Cluster
Before You Begin
Unified MeetingPlace Web Conferencing.
Restrictions
Remember that restrictions can lower the maximum number of web servers permitted per cluster. For
more information, contact your Cisco support representative.
Procedure
Step 1
Determine and create a common domain Windows administration account.
•
This account is used by all of the web servers in this cluster. It starts Cisco Unified MeetingPlace
Web Conferencing services and allows all web servers in this cluster to access the shared storage
location by using a Universal Naming Convention (UNC) path.
•
After creating this account, enter the value here:_____________________________________
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Note
Enter different values for your internal and external clusters.
Step 2
Determine and create a common storage location.
•
You can create this folder on the same machine as your first internal web server, or on a separate
machine. Keep in mind that this common storage location is where attachments are stored and,
therefore, where all web servers in this cluster go to find attachments. For more information, see the
•
•
Enter this value in the space provided as a UNC path, that is, \\servername\shared
folder\MPWeb\Meetings.
Common storage location (attachments):___________________________________________
Step 3
(Optional) Determine common storage locations for audio files.
•
If you are doing audio conversions, we recommend that you separate the encoded audio files from
the rest of the meeting’s associated attachments by determining common storage locations for the
audio files.
•
•
•
•
When created, change these folders to “shared folder” status and enter the locations below.
Common storage locations (audio files): ___________________________________________
Windows Media:______________________________________________________________
MP3:_______________________________________________________________________
Preparing the External Cluster
Before You Begin
Meeting Access Configuration” to understand the difference between internal and external servers.
Procedure
Step 1
Determine and create a common domain Windows administration account.
•
This account is used by all of the web servers in this cluster. It starts Cisco Unified MeetingPlace
Web Conferencing services and allows all web servers in this cluster to access the shared storage
location using a UNC path.
•
After creating this account, enter the value here:______________________________________
Note
Enter different values for your internal and external clusters.
Step 2
Determine and create a common storage location.
•
You can create this folder on the same machine as your first external web server, or on another
machine. Keep in mind that this common storage location is where attachments are stored and,
therefore, where all web servers in this cluster go to find attachments. For more information, see the
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•
•
Enter this value in the space provided as a UNC path, that is, \\servername\shared
folder\MPWeb\Meetings.
Common storage location (attachments):____________________________________________
Step 3
(Optional) Determine common storage locations for audio files.
•
If you are doing audio conversions, we recommend that you separate the encoded audio files from
the rest of the meeting’s associated attachments by determining common storage locations for the
audio files.
•
•
•
•
When created, change these folders to “shared folder” status and enter the locations below.
Common storage locations (audio files): ___________________________________________
Windows Media: _____________________________________________________________
MP3:_______________________________________________________________________
Creating a Common Storage Location
Each web server cluster requires a common storage location. The common storage location can be on
the same machine as the first web server in your cluster, or on another machine. As an example, the
following procedure uses a shared folder called Web_data on the first web server in the cluster.
Procedure
Step 1
Step 2
Step 3
Create a folder called drive:\Web_data and change it to a shared folder.
From drive:\Web_data, create a folder called MPWeb.
From drive:\Web_data\MPWeb, create a folder called Meetings. You should now have the following
directory structure:
•
•
•
drive:\Web_data
drive:\Web_data\MPWeb
drive:\Web_data\MPWeb\Meetings
Installation Tasks: Cisco Unified MeetingPlace Web
Conferencing Release 5.3 in a Load Balancing Configuration
Topics in this section include:
•
•
•
•
•
•
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•
•
Installing the First Internal Web Server
Before You Begin
•
it available to assist you with this procedure.
•
Procedure
Step 1
Install Cisco Unified MeetingPlace Web Conferencing on the first internal machine.
•
•
For Server Location, choose Internal (Full Access).
For Database Location, do one of the following:
–
–
If there is a full SQL Server installed elsewhere, choose Existing remote server.
To have the installer install SQL Server 2000 on this machine for you, choose Local server.
•
When you reach the final installer window, choose to restart your computer later; then, click Finish.
Step 2
Configure the attachment location and SSL option for this web server.
a. Open your web browser to access the Cisco Unified MeetingPlace Web Conferencing home page.
b. Use your System Manager-level user ID and password to sign in.
c. Click Admin; then, Web Server.
d. From the “View” section of the page, click the name of the web server you just installed.
e. For Attachment Location, enter the path of the common storage location in the form of a UNC path,
that is, \\servername\sharedfolder\MPWeb\Meetings.
This is the value you entered in Step 2 of the “Preparing the Internal Cluster” section on page 4-9.
f. For Require SSL, indicate if the web server is configured for an SSL connection by choosing Yes,
No, or Either.
–
–
Either means that this web server can support both SSL and non-SSL connections.
For more information about SSL, see the “How to Configure Secure Sockets Layer” section in
Release 5.3.
g. Click Submit; then, close your browser.
Step 3
Configuring Services for the First Internal Web Server
Before You Begin
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Procedure
Step 1
Step 2
Stop the Cisco MeetingPlace Web Conferencing service.
a. In the Windows Services control panel, right-click Cisco MeetingPlace Web Conferencing.
b. Choose Stop.
Move the Meetings folder from the MPWeb directory to the common storage location of the internal
cluster.
a. Cut the Meetings folder from drive:\Program Files\Cisco Systems\MPWeb.
b. Paste the Meetings folder in to drive:\Web_data\MPWeb.
c. You should now have the following directory structure: drive:\Web_data\MPWeb\Meetings.
From the MPWeb directory, create a new virtual directory called Meetings and map it to the UNC path.
a. Open IIS to Default Web Site and open the MPWeb directory.
Step 3
–
–
If there is a Meetings folder in the MPWeb directory, delete the folder.
b. In the MPWeb directory, create a new virtual directory called Meetings.
c. Right-click the MPWeb folder and choose New > Virtual Directory.
d. For Alias, enter Meetings.
e. For Directory, enter the path to the common storage location using the UNC path specification.
This value must equal the value you entered in the Web Server administrative page’s Attachment
f. For User Name, enter the username of the common domain Windows administration account or click
Browse to choose it from a list.
g. For Password, enter the password you created for the common domain Windows administration
account.
h. Confirm the password and click OK.
i. For Access Permissions, click Script and executable to uncheck it.
j. Click Finish.
Step 4
In the Windows Services control panel, change the following services to Log On As by using the
common Windows administration account:
•
•
•
•
•
•
Cisco MeetingPlace Agent Service
Cisco MeetingPlace Audio Service
Cisco MeetingPlace Conferencing Gateway
Cisco MeetingPlace Conversion Agent
Cisco MeetingPlace Replication Service
Cisco MeetingPlace Web Conferencing
Step 5
Configure registry keys.
a. Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Data
Connection\DCMS\Admin.
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b. If the UserReset registry key exists, delete it. Do not simply blank out the value of the key.
c. Set the following registry keys to ensure that Cisco Unified MeetingPlace Web Conferencing
services from this web server are able to access the common storage location:
Registry Key
Action
UserDomain
Change it to the domain or workgroup that owns your common
Windows administration account.
UserName
Enter the Windows administration user account name.
Enter the Windows administration user account password.
Change it to match your Attachment Location value.
UserPassword
FileServer
d. Reboot this machine.
Step 6
Proceed to the next task as follows:
•
If you have additional internal web servers, proceed to the “Installing Additional Internal Web
•
If you do not have additional internal web servers, proceed to the “Copying GUIDS From the
Installing Additional Internal Web Servers
Before You Begin
Restrictions
When installing two or more web servers that share a single database and point to the same Cisco
Unified MeetingPlace Audio Server system, the MeetingPlace Server hostname that you specify during
the installation of all web servers must match. By default if the MeetingPlace Server hostnames do not
match, a second site is created with a WebConnect configuration.
Procedure
Step 1
Install Cisco Unified MeetingPlace Web Conferencing on the next machine in your internal cluster.
•
•
For Server Location, choose Internal (Full Access).
For Database Location, choose Existing remote server and specify the SQL Server that you used
Step 2
Step 3
Configure the attachment location and SSL option for the web server.
•
Stop the Cisco MeetingPlace Web Conferencing service.
a. From the Windows Services control panel, right-click Cisco MeetingPlace Web Conferencing.
b. Choose Stop.
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Step 4
Configure Cisco Unified MeetingPlace Web Conferencing services.
•
Step 5
Step 6
Repeat the steps in this procedure until you have installed all of your internal web servers.
Copying GUIDS From the Internal to the External Web Server
The GUIDS entries for site and system must match between internal and external web servers. Make sure
that you run the GUIDS.reg file on each external web server before installing Cisco
Unified MeetingPlace Web Conferencing.
Caution
You must complete this step before running the Cisco Unified MeetingPlace Web Conferencing installer
on the external web server. If this step is skipped or completed incorrectly, Presentation mode will not
work for internal users in external meetings, and recovering from this problem requires that you rebuild
the SQL Server database.
Before You Begin
Complete installing and configuring at least one internal Cisco Unified MeetingPlace web server.
Procedure
Step 1
Copy the GUIDS.reg file from the internal web server (located in drive:\Program Files\Cisco
Systems\MPWeb).
Step 2
Step 3
Step 4
Step 5
Place the GUIDS.reg file in the external web server’s drive:\Temp directory.
To install the GUIDS.reg file on the external web server, double-click it.
When prompted to add the information from the GUIDS.reg file to the registry, click OK.
Installing the First External Web Server
Before You Begin
•
it available to assist you with this procedure.
•
•
Note
The GUIDS entries for site and system must match between internal and external web servers.
Make sure that you run the GUIDS.reg file on each external web server before installing Cisco
Unified MeetingPlace Web Conferencing.
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Procedure
Step 1
Step 2
Step 3
Install Cisco Unified MeetingPlace Web Conferencing on the first web server in your external cluster.
•
•
For Server Location, choose External (Limited Access).
For Database Location, do one of the following:
–
–
If the SQL Server is installed locally, choose Local server.
If there is a full SQL Server installed elsewhere, choose Existing remote server
•
When you reach the final installer window, choose to restart your computer later; then, click Finish.
Copy and paste the GUIDS.reg file.
a. Navigate to drive:\Temp.
b. Copy the GUIDS.reg file.
c. Paste the GUIDS.reg file in drive:\Program Files\Cisco Systems\MPWeb.
This replaces the GUIDS.reg file that the installer created.
d. For changes to take effect, restart your server.
Configure the attachment location and SSL option for the web server:
a. Open your browser and enter http://server/mpweb/admin/ where server is the name of the external
web server that you want to access.
b. Sign in by using your System Manager-level user ID and password.
c. Click Admin; then, Web Server.
d. From the “View” section of the page, choose the web server that you want to modify.
Information about this server populates the “Edit” section of the page.
e. For Attachment Location, enter the path of the common storage location in the form of a UNC path,
that is, \\servername\sharedfolder\MPWeb\Meetings.
This is the value you entered in Step 2 of the “Preparing the External Cluster” section on page 4-10.
choosing Yes, No, or Either.
–
–
Either means that this web server can support both SSL and non-SSL connections.
For more information about SSL, see the “How to Configure Secure Sockets Layer” section in
Release 5.3.
g. Click Submit and close your browser.
Step 4
Configuring Services for the First External Web Server
Before You Begin
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Procedure
Step 1
Step 2
Stop all Cisco Unified MeetingPlace Web Conferencing services:
a. From the Windows Services control panel, right-click Cisco MeetingPlace Web Conferencing.
b. Choose Stop.
Move the Meetings folder from the MPWeb directory to the common storage location of the external
cluster:
a. Cut the Meetings folder from drive:\Program Files\Cisco Systems\MPWeb.
b. Paste the Meetings folder in to drive:\Web_data\MPWeb.
You should now have the following directory structure: drive:\Web_data\MPWeb\Meetings.
Note
Ensure that the common storage location for the internal cluster and external cluster are
different.
Step 3
From the MPWeb directory, create a new virtual directory called Meetings and map it to the UNC path:
a. Open IIS to Default Web Site and open the MPWeb directory.
–
–
If there is a Meetings folder under the MPWeb directory, delete the folder.
b. From the MPWeb folder, right-click and then choose New > Virtual Directory.
c. For Alias, enter Meetings.
d. For Directory, enter the path to the common storage location using the UNC path specification.
This value must equal the value that you entered in the Web Server administrative page’s Attachment
e. For User Name, enter the username of the common domain Windows administrator account or click
Browse to choose it from a list.
f. For Password, enter the password you created for the common domain Windows administrator
account.
g. Confirm the password and click OK.
h. For Access Permissions, click Script and executable to uncheck it.
i. Click Finish.
Step 4
From your Windows Services control panel, change the following services to Log On As by using the
common Windows administrator account:
•
•
•
•
•
•
Cisco MeetingPlace Agent Service
Cisco MeetingPlace Audio Service
Cisco MeetingPlace Conferencing Gateway
Cisco MeetingPlace Conversion Agent
Cisco MeetingPlace Replication Service
Cisco MeetingPlace Web Conferencing
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Step 5
Modify registry keys:
a. Open regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Data
Connection\DCMS\Admin.
b. If there is a UserReset registry key, delete it. Do not simply blank out the value of the key.
c. Set the following registry keys to ensure that Cisco Unified MeetingPlace Web Conferencing
services from this web server are able to access the common storage location:
Registry Key
Action
UserDomain
Change it to the domain or workgroup that owns your common
Windows administrator account.
UserName
Enter the Windows admin user account name.
Enter the Windows admin user account password.
Change it to match your Attachment Location value.
UserPassword
FileServer
d. Reboot the server.
Step 6
(Optional) If you have additional external web servers, proceed to the “Installing Additional External
Installing Additional External Web Servers
Before You Begin
•
•
Make sure that the GUIDS.reg file from the first internal web server is copied to each external web
server.
Note
The GUIDS entries for site and system must match between internal and external web servers.
Make sure that you run the GUIDS.reg file on each external web server before installing Cisco
Unified MeetingPlace Web Conferencing.
Procedure
Step 1
Step 2
Install Cisco Unified MeetingPlace Web Conferencing on the next external web server.
•
•
For Server Location, choose External (Limited Access).
For Database Location, choose Existing remote server and specify the SQL Server used in the
•
When you reach the final installer window, choose to restart your computer later; then, click Finish.
Copy and paste the GUIDS.reg file:
a. Navigate to drive:\Temp.
b. Copy the GUIDS.reg file.
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c. Paste the GUIDS.reg file in to drive:\Program Files\Cisco Systems\MPWeb.
This replaces the GUIDS.reg file that the installer created.
d. For changes to take effect, restart your server.
Step 3
Step 4
Define the attachment location and SSL option for the web server.
•
Stop all Cisco Unified MeetingPlace Web Conferencing services:
a. From the Windows Services control panel, right-click Cisco MeetingPlace Web Conferencing.
b. Choose Stop.
Step 5
Step 6
Configure Cisco Unified MeetingPlace Web Conferencing services.
•
Repeat the steps in this procedure until you have installed all the external web servers.
Configuring Redirection of External Meetings
External meetings are held on an external web server so that users can access their meetings from the
Internet. Rather than have all of your users log in to a particular external web server, configure automatic
redirection of all external meetings from your internal web servers to a designated external web server.
Before You Begin
You must have properly installed Cisco Unified MeetingPlace Web Conferencing on all of your internal
and external web servers.
Procedure
Step 1
Step 2
Step 3
From the internal web server, sign in to Cisco Unified MeetingPlace Web Conferencing.
From the Welcome page, click Admin; then, Web Server.
From a blank Web Server Name field, enter the name of a new web server to represent your designated
external web server.
Step 4
For Hostname, enter the fully qualified domain name (FQDN) of your external web server, that is,
hostname.domain.com. If your web server is not in a Domain Name Server (DNS), enter the IP address
instead.
•
•
You must be able to resolve this hostname from the internal web server.
If you are using SSL, make sure that the hostname on the SSL certificate resolves to the external
web server’s IP address.
•
If you are using SSL and a segmented DNS, make sure that the DNS name and the SSL certificate
name differ.
Step 5
To add this web server to the database, click Submit.
This server now appears as part of your list of web servers on the bottom portion of the page.
•
•
If you only have one internal web server and one external web server, stop here.
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Step 6
Step 7
Return to the main Admin page and click Site.
The Site administrative page appears.
Click the Site Name that represents your cluster of internal web servers.
•
•
There should only be one site indicated on this page unless you deployed WebConnect.
Site Name should have a default value equal to the NetBIO name of the first web server you installed
in this cluster.
Step 8
Step 9
For DMZ Web Server, choose the external web server you just added.
This configures the internal web servers in this cluster to point to this external web server in the case of
external meetings.
Click Submit.
Tip
The external cluster does not require any additional SQL Server database configurations.
Postinstallation Tasks: Cisco Unified MeetingPlace Web
Conferencing Release 5.3 in a Load Balancing Configuration
Topics in this section include:
•
•
•
Configuring Ad-Hoc Video Meetings
Ad-hoc video meetings are controlled by a setting on the Site administrative page. This setting is called
“Allow Web Load Balancing in Ad Hoc Video Meetings” and defaults to No.
When set to No, the system forces all meetings scheduled by users with video scheduling privileges on
the video-enabled web server. Therefore, if the user wants to start an ad-hoc video meeting, resources
are available. We recommend this setting.
When you choose Yes, if a user with video scheduling privileges schedules a zero-video-port meeting,
it is load-balanced across all appropriate servers. Video features therefore depend on whether the web
portion of the meeting lands on the web server with the video integration installed. If it does, ad-hoc
video works successfully. If it does not, video features are not available from the meeting console.
Restrictions
If you have Cisco Unified MeetingPlace Video Integration installed in a web server cluster that does not
have load balancing configured, leave “Allow Web Load Balancing in Ad Hoc Video Meetings” set to
No.
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Postinstallation Tasks: Cisco Unified MeetingPlace Web Conferencing Release 5.3 in a Load Balancing
Procedure
Step 1
Step 2
Step 3
Sign in to Cisco Unified MeetingPlace Web Conferencing.
From the Welcome page, click Admin; then, Site.
For Allow Web Load Balancing in Ad Hoc Video Meetings, choose No or Yes.
Viewing the Amount of Web-Conferencing Load on a Server
The amount of web-conferencing load on a web server is indicated in the Current Server Load Index field
as a number between 0 and 1. This number is a weighed average among several factors, such as CPU,
memory, and disk usage. The higher the value, the heavier the load on this web server.
Procedure
Step 1
Step 2
Step 3
Sign in to Cisco Unified MeetingPlace Web Conferencing.
From the Welcome page, click Admin; then, Web Server.
From the “View” section of the page, locate the web server you want to view.
The amount of web-conferencing load on this web server is indicated in the Current Server Load Index
field.
Disabling Load Balancing
Procedure
Step 1
Step 2
Step 3
Sign in to Cisco Unified MeetingPlace Web Conferencing.
From the Welcome page, click Admin; then, Web Server.
From the “View” section of the page, click the name of the web server you want to remove from load
balancing.
Information about this server populates the “Edit” section of the page.
Set Web Conference Active to No.
Step 4
Step 5
Click Submit.
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C H A P T E R
5
Upgrading to Cisco Unified MeetingPlace
Web Conferencing Release 5.3
Topics in this section include:
•
•
•
•
•
Restrictions for Upgrading to Cisco Unified MeetingPlace
Web Conferencing Release 5.3
•
•
•
We do not support upgrading to Release 5.3 by using Terminal Services.
You can upgrade to Release 5.3 only from Release 4.2.7.x or 4.3.0.x.
You cannot delete the SQL Server database if you want to maintain your current click-to-attend
links, attachments, and meeting recordings. Deleting or rebuilding your current database will delete
all of this information.
•
•
•
We support upgrading to Release 5.3 from a supported Cisco MCS or exact HP or IBM equivalent.
If you are not using a supported Cisco MCS or exact HP or IBM equivalent, you must install
Release 5.3 as a new installation on a supported Cisco MCS.
If you are upgrading Cisco Unified MeetingPlace Web Conferencing load balancing clusters, every
web server in a cluster must be upgraded to the exact same release and build number, for example,
Release 5.3.x.
If you have any customizations that you made in Release 4.2.7.x or 4.3.0.x, they will be lost when
you upgrade to Release 5.3. You will have to re-implement your customizations through the Cisco
Unified MeetingPlace Web Conferencing Administrative pages as part of the overall system
configuration.
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About Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3(235) and Later Releases
•
•
One of the many improvements in the Release 5.3 feature set is the ability to customize the user
interface, such as hide/show fields or display custom strings, through web-based administrative
pages. Unlike earlier releases, these customizations are stored in the SQL database as part of the
Cisco Unified MeetingPlace Web Conferencing configuration. Therefore, customizations are
maintained between software release upgrades.
With the introduction of the self-customization capability in Release 5.3, Cisco Systems no longer
honors customization requests for Customer Premise Equipment (CPE) customers, and Cisco TAC
no longer supports CPE systems that are customized beyond the built-in configuration capabilities
of the product, or beyond the documented configuration settings, procedures or instructions.
Examples of such customizations include, but are not limited to, the following: modifying web page
templates, changing HTML or JavaScript code, changing IIS running parameters or applying custom
ASP pages or ISAPI filters, modifying SQL server configuration or authentication method,
modifying Windows OS security through IPSec policies and NTFS ACL, and so on.
About Upgrading to Cisco Unified MeetingPlace Web
Conferencing Release 5.3(235) and Later Releases
This section provides information that you may need to know before upgrading to Release 5.3(235) and
later releases.
Topics in this section include:
•
•
User Authentication Methods in Release 5.3(235) and Later
Before Release 5.3(235), Cisco Unified MeetingPlace Web Conferencing supported three authentication
methods:
•
•
•
MeetingPlace Authentication
HTTP Basic Authentication
Windows Integrated Authentication
In Release 5.3(235) and later releases, Cisco Unified MeetingPlace Web Conferencing now supports
additional authentication methods and has a redesigned configuration interface. Consequently, when you
upgrade an earlier release of Cisco Unified MeetingPlace Web Conferencing to Release 5.3(235) and
later, you must reconfigure your web server to use the desired authentication method.
For instructions, see Chapter 5, “Configuring User Authentication in Cisco Unified MeetingPlace Web
MeetingPlace Web Conferencing Release 5.3.
Load Balancing in Release 5.3(333) and Later
If you have Cisco Unified MeetingPlace load balancing configured and plan to upgrade to Cisco
Unified MeetingPlace Web Conferencing Release 5.3(333) and later, be aware of the following update:
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Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3
How to Back Up Before Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3
•
When configuring services for your load balancing deployment, Release 5.3(333) and later requires
that you configure the Cisco MeetingPlace Web Conferencing service to log on as Administrator.
This is in addition to the five other services required for Release 5.3(235). If you do not configure
the Cisco MeetingPlace Web Conferencing service to log on as Administrator, web conferencing
will not start.
For more information, see Step 4 in the following sections:
•
•
How to Back Up Before Upgrading to Cisco
Unified MeetingPlace Web Conferencing Release 5.3
Note
You must perform this backup procedure before every Cisco Unified MeetingPlace Web Conferencing
upgrade, whether it is a full or patch upgrade.
Before you upgrade any existing Cisco Unified MeetingPlace Web Conferencing installation, you must
back up critical application files. These backup files enable you to revert to your previous environment
if the upgrade or installation fails.
This backup procedure applies to the following:
•
Upgrading Cisco Unified MeetingPlace Web Conferencing from one major release to another, such
as upgrading from Release 4.3 to Release 5.3.
•
Applying a patch to a major release, such as upgrading from Release 5.3(104.0) to
Release 5.3(104.3).
To back up before you upgrade, perform the following tasks in the order shown:
•
•
•
Backing Up the MPWEB Database and MPWEB-Slave Database
This procedure uses Enterprise Manager to back up the database. To use osql commands, see
Procedure
Step 1
Step 2
Step 3
Open Enterprise Manager.
Expand the database folder.
Right-click MPWEB and choose All Tasks > Backup Database.
The SQL Server Backup - MPWeb window appears.
Step 4
Specify the destination where the backup file will be created; then, to initiate the backup operation, click
OK.
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How to Back Up Before Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3
The Backup Progress window appears, and when the backup process is complete, the window
disappears.
Step 5
Note
If you see multiple MPWEB-Slave databases, you have a load-balancing cluster, where multiple
Cisco Unified MeetingPlace Web Conferencing servers work together to provide data
conferencing load balancing. All members in the cluster share the same MPWEB database, but
each member has its own MPWEB-Slave database. Back up all valid databases.
Step 6
Backing Up Critical Cisco Unified MeetingPlace Web Conferencing
Application Files
Before You Begin
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Open Explorer.
Navigate to where the Cisco Unified MeetingPlace Web Conferencing application is installed.
Open the \MPWeb folder.
Backup all folders except for the \Diagnostics and \Meetings folders.
Backing Up Cisco Unified MeetingPlace Registry Information
Before You Begin
Procedure
Step 1
Step 2
Step 3
Step 4
Open Registry Editor.
Navigate to and select HKEY_LOCAL_MACHINE\SOFTWARE\Latitude.
From the menu bar, choose Registry > Export Registry File.
Save the file.
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How to Upgrade to Cisco Unified MeetingPlace Web Conferencing Release 5.3
Tip
When saving your backup files, add information that will help you manage the backup. For
example, including 4.3.0.246 to 5.3.104.0 in the folder name means that the folder contains the
Release 4.3.0.246 backup files, which were created before you upgraded to Release 5.3.104.0.
Step 5
Save all backup files to a safe location.
How to Upgrade to Cisco Unified MeetingPlace
Web Conferencing Release 5.3
This section contains the following procedures:
•
•
•
•
Preparing to Upgrade Cisco Unified MeetingPlace Web Conferencing
Before You Begin
•
•
If you are upgrading to Release 5.3(235) or a later release, read the “About Upgrading to Cisco
Procedure
Step 1
Step 2
Ensure that your system meets the requirements for upgrading.
Unified MeetingPlace Web Conferencing.
Back up your system.
Caution
Step 3
Cisco Unified MeetingPlace Web Conferencing overwrites all customizations when upgrading from
Release 4.2.7.x or 4.3.0.x. Ensure that you back up your customizations as indicated in the upgrade
procedures if you want them available for future retrieval.
Make sure that the Cisco Unified MeetingPlace 8100 series server that the web server is connecting to
has Cisco Unified MeetingPlace Audio Server Release 5.3 installed by doing one of the following:
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•
•
Upgrade your Cisco Unified MeetingPlace 8100 series server to Cisco Unified MeetingPlace
Attach your web server to a new Cisco Unified MeetingPlace 8100 series server already loaded with
Cisco Unified MeetingPlace Audio Server Release 5.3 by completing the instructions in the
“Changing the Cisco Unified MeetingPlace Audio Server Connection” section in Chapter 2 of the
Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 5.3.
Step 4
(Optional) Upgrade your Cisco MCS server or non-Cisco MCS server to the latest OS requirements by
doing one of the following.
•
If you are using a Cisco MCS server, we recommend that you upgrade your server to the latest
Cisco MCS Server OS Release or Patch.
•
If you are using a non-Cisco MCS server, we recommend that you upgrade to the latest Windows
2000 Server Service Pack and install any additional Critical Security Hotfixes, as reported by the
Windows Update utility.
Step 5
Proceed to the next task in your upgrade procedure as follows:
•
•
•
For a standalone server configuration, see the “Upgrading a Standalone Web Server” section on
For a standalone server to shared database configuration, see the “Upgrading a Standalone Web
For a shared database configuration, see the “Upgrading Web Servers Sharing the Same Database”
Upgrading a Standalone Web Server
Caution
Cisco Unified MeetingPlace Web Conferencing overwrites all customizations when upgrading from
Release 4.2.7.x or 4.3.0.x. Ensure that you back up your customizations as indicated in the upgrade
procedures if you want them available for future retrieval.
Before You Begin
•
you with your upgrade.
•
Procedure
Step 1
Stop all Cisco Unified MeetingPlace Web Conferencing services.
a. From the Windows Service control panel, right-click Cisco MeetingPlace Web Conferencing.
b. Choose Stop.
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Step 2
Back up any customized Cisco Unified MeetingPlace Web Conferencing pages in the \template, \html,
\images, \jslib, and \scripts directories and any images if applicable.
a. Locate the directory where the previous version of Cisco Unified MeetingPlace Web Conferencing
is installed. Typically, this is drive:\Latitude\mpweb.
b. Create a new directory called mpweb_backup, for example drive:\Latitude\mpweb_backup.
c. Copy the \template, \html, \images, \jslib, and \scripts folders from drive:\Latitude\mpweb to
drive:\Latitude\mpweb_backup.
Step 3
Run the Cisco Unified MeetingPlace Web Conferencing Setup program and follow the installation
process described in Chapter 2, “Installing Cisco Unified MeetingPlace Web Conferencing
Upgrading a Standalone Web Server to a Shared Database Configuration
To upgrade a standalone web server to a shared database configuration, you must first uninstall the
web-conferencing software and then reinstall it. For information about uninstalling Cisco
Unified MeetingPlace Web Conferencing, see the “Uninstalling Cisco Unified MeetingPlace
Before You Begin
•
you with configuration.
•
Restrictions
You cannot modify a standalone web server with a local SQL Server database to access a remote SQL
Server database.
Procedure
Step 1
Step 2
Stop all Cisco Unified MeetingPlace Web Conferencing services.
a. From the Windows Service control panel, right-click Cisco MeetingPlace Web Conferencing.
b. Choose Stop.
Back up any customized Cisco Unified MeetingPlace Web Conferencing pages in the \template, \html,
\images, \jslib, and \scripts directories and any images if applicable.
a. Locate the directory where the previous version of Cisco Unified MeetingPlace Web Conferencing
is installed. Typically, this is drive:\Latitude\mpweb.
b. Create a new directory called mpweb_backup, for example drive:\Latitude\mpweb_backup.
c. Copy the \template, \html, \images, \jslib, and \scripts folders from drive:\Latitude\mpweb to
drive:\Latitude\mpweb_backup.
Step 3
Step 4
Run the setup program and choose the Remove option.
Reboot the computer.
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Step 5
Modify the AppName value.
a. Go to drive:\Program Files\InstallShield Installation Information\.
Several folders are revealed.
b. Open a folder.
c. From the folder, open the setup.ini file in Notepad and locate the AppName value.
d. Do one of the following:
–
If AppName equals anything other than Cisco MeetingPlace Web Conferencing, close Notepad
and move onto the next folder. Do not do anything to this folder.
–
If AppName equals Cisco MeetingPlace Web Conferencing, close Notepad, delete this entire
e. Repeat Step 5b. to Step 5d. for each folder in the InstallShield Installation Information directory.
If you have Microsoft SQL Desktop Engine (MSDE) installed, remove it.
Step 6
Step 7
a. Open your Windows control panel and choose Add/Remove Programs.
b. Click Microsoft SQL Desktop Engine (MSDE) and click Change/Remove.
Run the Cisco Unified MeetingPlace Web Conferencing Setup program and follow the installation
process as described in Chapter 2, “Installing Cisco Unified MeetingPlace Web Conferencing
•
•
For Database Location, choose Existing Remote Server.
Update both the username and password to correspond to those of the existing remote SQL Server
whose database you wish to share.
•
For Database Server, enter the hostname or static IP address of the existing remote SQL Server
database you wish to share.
Upgrading Web Servers Sharing the Same Database
Note
Although it is possible to upgrade both an internal cluster and an external cluster at the same time, we
recommend that you complete the upgrade of one cluster before you proceed to the next cluster to reduce
confusion and the potential for error.
Web servers share the same database in the following circumstances:
•
They are deployed as part of a Cisco Unified MeetingPlace Web Conferencing load balancing
cluster.
•
They are deployed as part of a WebConnect configuration.
Before You Begin
•
you with your configuration.
•
•
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Chapter 5 Upgrading to Cisco Unified MeetingPlace Web Conferencing Release 5.3
How to Uninstall Cisco Unified MeetingPlace Web Conferencing, SQL Server, or MSDE
Restrictions
You must upgrade every web server in an internal cluster, external cluster, or WebConnect configuration
to the exact same release and build number, for example to Release 5.3.x, where x is the same amongst
all web servers.
Procedure
Step 1
From a group of web servers sharing a database, shut down all of the web servers except one.
For example, if you have three web servers in this cluster, leave the first web server on, but shut down
the second and third servers.
Step 2
Step 3
To upgrade the first web server, back up the files.
Run the Cisco Unified MeetingPlace Web Conferencing Setup program to upgrade.
Most installation and configuration settings remain from your previous installation of Cisco
Unified MeetingPlace Web Conferencing.
Step 4
Reboot the server and verify your Cisco Unified MeetingPlace Web Conferencing configuration based
on the type of server you are deploying, such as part of an internal cluster, part of an external cluster, or
part of a WebConnect configuration.
Step 5
Step 6
Step 7
Step 8
Verify Cisco Unified MeetingPlace Web Conferencing functionality.
Leave the web server running.
Continue with each web server in this cluster until all servers are upgraded to the exact same release.
How to Uninstall Cisco Unified MeetingPlace
Web Conferencing, SQL Server, or MSDE
This section includes the following procedures:
•
•
Uninstalling Cisco Unified MeetingPlace Web Conferencing
Procedure
Step 1
Step 2
Step 3
Step 4
From your Windows Start menu, choose Settings > Control Panel > Add/Remove Programs.
From the Add/Remove Programs window, click Cisco MeetingPlace Web Conferencing.
Click Change/Remove.
When prompted to completely remove Cisco MeetingPlace Web Conferencing and all its components,
click Yes.
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How to Uninstall Cisco Unified MeetingPlace Web Conferencing, SQL Server, or MSDE
This action deletes the entire Cisco MeetingPlace Web Conferencing directory, DSN, and so on.
Step 5
From Windows Explorer, manually delete the storage locations for converted audio files, such as,
drive:\wma_files.
Removing SQL Server or MSDE
If you are no longer using SQL Server or MSDE for any other applications, you can uninstall it manually.
Restrictions
Uninstalling SQL Server or MSDE does not remove the MPWEB SQL database files. To completely
remove all database files associated with Cisco Unified MeetingPlace Web Conferencing, you must
manually locate and delete the files.
Procedure
Step 1
Step 2
Step 3
From your Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services.
Stop the Microsoft SQL Server Service.
From Start > Settings > Control Panel > Add/Remove Programs, choose either Microsoft SQL
Server or Microsoft SQL Server Desktop Engine.
Step 4
Step 5
Click Remove.
Reboot your server.
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C H A P T E R
6
Troubleshooting the Cisco Unified MeetingPlace
Web Conferencing Release 5.3 Installation
This chapter explains how to troubleshoot common problems that can occur when installing Cisco
Unified MeetingPlace Web Conferencing.
Topics in this section include:
•
•
Problems with the Cisco Unified MeetingPlace
Web Conferencing Installation
Topics in this section include:
•
•
•
•
What to Do First
If the web server is not working properly, try the following troubleshooting steps:
1. Restart the Cisco Unified MeetingPlace Web Conferencing services.
a. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools >
Services.
b. Right-click Cisco MeetingPlace Web Conferencing and choose Start.
c. If you stopped any other gateway services, restart them by right-clicking the appropriate service
and choosing Start.
d. Close the Services control panel.
2. If the server is still not working properly, reboot the server.
3. If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing
installer again in Repair mode.
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Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation
Problems with the Cisco Unified MeetingPlace Web Conferencing Installation
4. If the server is still not working properly, collect the following installation logs and contact your
Cisco support representative. Cisco Unified MeetingPlace Web Conferencing installation logs are
in C:\WINNT\.
–
–
–
–
mpwebstp.log
mpwebstp-jvm.log
mpwebstp-sql.log
mpwebstp-sqlsp3.log
Checking the Cisco MCS Operating System Release
You must have the Cisco MCS OS installed on a Cisco MCS before attempting to install Cisco
Unified MeetingPlace Web Conferencing. To check the release of your Cisco MCS operating system,
complete the following.
Before You Begin
To find out what release of the Cisco MCS operating system you are required to have, see the Release
Notes for your release of Cisco Unified MeetingPlace Web Conferencing.
Procedure
Step 1
Step 2
Step 3
From Start > Settings, choose Control Panel.
From the Help menu, choose About Windows and confirm the release of your operating system.
Click OK.
Locating the Software Download Page on Cisco.com
Procedure
Step 1
and password.
Step 2
Step 3
Click Technical Support > Downloads.
From the Software Center page, locate the “Related Tools” section in the lower right. Click Software
News.
Step 4
From the Software News page, scroll down to the “New Voice Software now available on Cisco.com”
section. Click win-OS-Upgrade-K9 2000-2-6sr1.exe or a later release.
Obtaining Additional Assistance
If there is a problem with a Windows service or the web server loses its connection, go to the
drive:\Program Files\Cisco Systems\MPWeb\datasvc directory and run dcdiags.bat as soon as possible
to generate a server log. All diagnostic information is stored under \Cisco Systems\MPWeb\Diagnostics.
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Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation
Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections
Zip these files, along with the meeting information, such as the start time, time of connection loss,
browser versions and so on, and send them to your Cisco support representative for additional assistance.
Problems with Cisco Unified MeetingPlace Web Conferencing
Server Connections
The web server must be able to connect to itself using the hostname you configured on the Web Server
administrative page. This is also the hostname end-users use to connect to this web server.
Connection problems are most likely because of firewall-related configurations. Following are steps to
troubleshoot and correct the problem.
Topics in this section include:
•
•
Resolving HTTP Connection Problems
The following example assumes the web server’s hostname as hostname.domain.com.
Procedure
Step 1
Step 2
If you receive an error message, add the following line to the C:\WINNT\System32\drivers\etc\hosts file:
127.0.0.1 hostname.domain.com
Remember to replace your web server’s actual FQDN for hostname.domain.com.
Step 3
Resolving HTTPS Connection Problems
Complete the following steps if the web server only allows HTTPS traffic. The following example
assumes the web server’s hostname as hostname.domain.com.
Procedure
Step 1
Step 2
If any security warning dialog boxes appear, configure SSL to not show these dialog boxes. For detailed
information, see Microsoft Knowledge Base Articles 813618 and 257873 on the Microsoft website.
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Chapter 6 Troubleshooting the Cisco Unified MeetingPlace Web Conferencing Release 5.3 Installation
Problems with Cisco Unified MeetingPlace Web Conferencing Server Connections
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I N D E X
installing 2-10
A
testing 2-12
access
uninstalling 5-9
upgrading 5-3
Allow Internet Access parameter
about 4-5
cluster
audience
C
Cisco MCS
Cisco Media Convergence Server
upgrading 5-8
Cisco MeetingPlace MeetingNotes
common administration account
Cisco MeetingPlace MeetingTime
common storage location
Cisco Unified MeetingPlace
about 1-1
creating 4-11
icon 2-12
Cisco Unified MeetingPlace Audio Server
hostname 2-8
connection
Cisco Unified MeetingPlace Gateway System Integrity
Manager
Cisco Unified MeetingPlace system
D
Cisco Unified MeetingPlace Web Conferencing
about 1-1
demilitarized zone
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Index
HTTP connection
DMZ
about 3-1
testing 2-13
E
I
external cluster
icon
installation
external meetings
external user
about 2-1
Cisco Unified MeetingPlace Audio Server
requirement 2-5
access 4-5
Cisco Unified MeetingPlace Web Conferencing Release
F
features
FQDN
troubleshooting 6-1
installation key
entering 2-13
about 2-11
Fully Qualified Domain Name
J
Java Runtime Environment
G
Gateway SIM
JRE
installing 2-11
GUIDS
about 3-9
caution 3-9, 4-15
L
load balancing
about 4-1
algorithm 4-6
H
behavior 4-4
help
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Index
R
disabling 4-21
redirection
figure 4-5
requirements
Cisco Unified MeetingPlace Web Conferencing
system 2-4
SMA-1S 3-2
SMA-2S 3-3
redirection 4-5
S
security
SMA-2S 3-3
Segmented Meeting Access
roadmap 4-8
upgrading 5-8
Segmented Meeting Access - 1 Server
Segmented Meeting Access - 2 Server
SMA
M
about 3-1
SMA-1S
meeting console
MSDE
about 3-2
installing 3-5
SMA-2S
P
about 3-3
preinstallation
tasks 2-4
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Index
requirements 3-3
software download page
locating 6-2
V
SQL Server
about 2-1
video meetings
caution 5-1
ad-hoc 4-20
hostname 2-9
location 2-9
removing 5-10
W
username 2-9
SSL
web-conferencing load
viewing 4-21
testing 2-14
WebConnect
upgrading 5-8
SSO
web server
clusters 4-2
defining 2-12
hostname 2-8
T
testing
location 2-8
U
uninstalling
about 5-9
upgrading
testing 2-12
requirements 5-5
roadmap 5-5
upgrading 5-5
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