BT Synergy 5100
User Guide
This User Guide provides you with all the information
you need to get the most from your phone.
Got everything?
• BT Synergy 5100 base
• BT Synergy 5100 handset
• 2 x AAA NiMH rechargeable
batteries
Before you make your first call you will need to set up
your phone. Follow the simple instructions in ‘Getting
Started’, on the next few pages.
• Mains power adaptor for the base
(item code 040497)
• Telephone line cord
Need help?
If you have purchased a BT Synergy
5100 multiple pack you will also have
the following items for each handset:
• BT Synergy 5100 handset & charger
If you have any problems setting up or using your BT Synergy please call our
free Helpline on 0800 145 6789* or email [email protected].
Our dedicated advisers are more likely to be able to help you than the retailer
where you made your purchase.
• 2 x AAA NiMH
rechargeable batteries
Alternatively, you may find the answer in the ‘Help’ section at the back
of this guide.
• Mains power adaptor for charger
(item code 032765)
IMPORTANT
Only use the telephone line cord supplied.
* Calls made from within the UK mainland network are free. Mobile and international call costs may vary.
4
In this guide
Getting started
Edit ringtone .................................................................18
Delete an entry..............................................................18
Delete entire phonebook................................................19
Copy an entry to another handset...................................19
Copy the entire phonebook to another handset ...............19
Copy an entry to a SIM card............................................20
Copy all entries to or from a SIM card ..............................20
Change the dialling code................................................21
Location..........................................................................6
Setting up .......................................................................6
Setting up for multiple packs ............................................7
Date and time..................................................................8
Removing the batteries ....................................................8
Getting to know your phone
Handset buttons..............................................................9
Standby screen ..............................................................10
Display icons .................................................................10
Base..............................................................................11
Navigating the menus....................................................11
Menu map/character map ..............................................12
Handset settings
Handset ringtone...........................................................22
Handset ringer volume...................................................22
Receiver volume ............................................................22
Handset name ...............................................................23
Display language ...........................................................23
Light timeout ................................................................23
Auto talk .......................................................................24
Key beep.......................................................................24
PABX access code ..........................................................24
Using the phone
Switch the handset on / off.............................................14
Make a call ....................................................................14
Preparatory dialling .......................................................14
End a call.......................................................................14
Receive a call.................................................................14
Adjust the earpiece/receiver volume ...............................15
Secrecy .........................................................................15
Make a handsfree call.....................................................15
Answer a call handsfree..................................................15
Switch to handsfree during a call ....................................15
Redial the last number called..........................................15
Redial a number from the redial list.................................16
Save a number from the redial list to the phonebook........16
Delete a / all redial number (s) ........................................16
To lock/unlock the keypad ..............................................16
Paging/Find handset......................................................16
250 Name and number phonebook ................................17
Store a name and number ..............................................17
View an entry ................................................................17
Dial an entry..................................................................17
Edit a name and number ................................................18
Base settings
Base ringtone ................................................................25
Base ringer volume ........................................................25
Dialling mode ................................................................25
Ring priority ..................................................................26
Recall mode ..................................................................26
First ring .......................................................................27
System PIN....................................................................27
Restore default settings .................................................27
Clock & alarm
Date & time...................................................................28
Set alarm.......................................................................28
Alarm on /off.................................................................28
Time format...................................................................29
Switch off alarm ring......................................................29
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
In this guide
5
Agenda
Read, forward, delete, view and save numbers of
Add a new event............................................................30
Switch off agenda ring ...................................................30
Show agenda details ......................................................31
Edit agenda...................................................................31
Send agenda as a text message.......................................32
Delete agenda ...............................................................32
Delete all agendas..........................................................32
texts in the Inbox...........................................................42
Edit or send texts in the Drafts box..................................43
Forward or delete texts in the Outbox .............................44
Edit templates ...............................................................44
Deleting texts................................................................45
Service Centre numbers..................................................45
Add or change Service Centre numbers ...........................45
Set send centre..............................................................46
Message alert tone ........................................................46
Set message size ............................................................46
Calls lists
Caller Display / Calls lists.................................................33
View new missed calls ....................................................33
View and dial from a calls list ..........................................34
Copy a Calls list number to the phonebook ......................34
Send a text message to a Calls list number .......................34
Delete an entry .............................................................35
Delete all entries............................................................35
Using additional handsets
Registering an additional handset...................................47
Select a base .................................................................48
De-register a handset ....................................................48
Internal calls..................................................................49
Call another handset ......................................................49
Transfer a call.................................................................49
3-way conference call....................................................49
Call Waiting ............................................................... 36
BT Services
BT Helpline....................................................................37
BT 118500 (Directory Enquiries) ....................................37
Call Divert on/off/check ................................................38
Call Waiting on/off/check ..............................................38
Add or edit an entry.......................................................38
Dial a stored entry..........................................................39
Delete an entry..............................................................39
Delete all entries............................................................39
Help.......................................................................... 50
General information
Safety information.........................................................56
Cleaning........................................................................56
Environmental...............................................................56
Product disposal instructions .........................................57
Guarantee .....................................................................57
Returning your phone....................................................58
How many telephones can I have? ..................................58
R&TTE ...........................................................................58
Declaration of Conformance ...........................................58
Connecting to a switchboard ..........................................58
Inserting a pause ...........................................................58
Recall............................................................................58
Text messaging
Subscribe to the text messaging service ..........................40
Cost of the fixed line service ...........................................40
Send a text message ......................................................40
Receiving and reading text messages ..............................41
Read a new message......................................................42
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
6
Getting started
WARNING
Location
Do not place your BT Synergy 5100 in the
bathroom or other humid areas.
You need to place your BT Synergy 5100 base within 2 metres of the mains
power socket and telephone socket so that the cables will reach.
Handset range
The BT Synergy 5100 has a range of up to 300
metres outdoors when there is a clear line of sight
between the base and handset. Any obstruction
between the base and handset will reduce the
range significantly. With the base indoors and
handset either indoors or outdoors, the range will
normally be up to 50 metres. Thick stone walls
can severely affect the range.
Make sure it is at least 1 metre away from other electrical appliances to avoid
interference. Your BT Synergy 5100 works by sending radio signals between
the handset and base. The strength of the signal depends on where you site
the base. Putting it as high as possible ensures the best signal.
Signal strength
Setting up
The
icon on your handset indicates when you
are in range. When out of range of the base the
icon will flash and the out-of-range tone will
sound every minute. This tone is repeated until
you move back into range.
Connect the base
1. Plug the mains power cable into the socket marked on the underside of
the base and plug the other end into the mains power wall socket and switch
the power on.
IMPORTANT
The telephone cable is pre-installed in the base but do not connect the other
end to the telephone wall socket yet.
The base station must be plugged into the mains
power at all times. Do not connect the telephone
line cord into the wall socket until the handset is
fully charged. Only use the power and telephone
cables supplied with the product.
Telephone line cord
(pre-installed)
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Getting started
7
2. Make sure the battery ribbon is
laying flat inside the compartment
and insert the two batteries supplied
observing the polarity markings
(+ and -).
Battery low warning
If the icon flashes in the external display
you will need to recharge the handset before
you can use it again.
During charging, the
the display.
icon will scroll in
3. Attach the battery compartment
cover by sliding the ends into the
holes inside the compartment,
Battery performance
In ideal conditions, fully charged batteries should
give about 10 hours talk time or 100 hours
standby time on a single charge.
pressing down and pushing the other
end along until it clicks into place.
Note that new batteries do not reach full capacity
until they have been in normal use for several
days.
4. Place the handset on the base to
charge for at least 24 hours. The red
charging light comes on. When the
handset is fully charged the display
To keep your batteries in the best condition, leave
the handset off the base for a few hours at a time.
Running the batteries right down at least once a
week will help them last as long as possible.
shows the
icon.
5. After 24 hours, plug the telephone
line cord from the base into the
telephone wall socket.
The charge capacity of rechargeable batteries
will reduce with time as they wear out, giving
the handset less talk/standby time. Eventually
they will need to be replaced. New batteries are
available from the BT Synergy Helpline on
0800 145 6789*.
Setting up for multiple packs
If you have purchased a multiple pack, this process will need to be carried out
for all handsets and chargers:
After charging your handset for the first time,
subsequent charging time is about 6–8 hours a
day. Batteries and handset may become warm
during charging. This is normal.
1. Plug the mains power cable into the socket marked on the underside of
the charger.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
8
Getting started
2. Insert the batteries as described previously above.
3. Place the handset on the charger to charge for at least 24 hours. When the
handset is fully charged the
icon will indicate that it is fully charged.
Your BT Synergy 5100 is ready for use.
Date and time
Providing you have subscribed to your network’s Caller Display service,
the date and time is set automatically for all handsets when you receive
your first call. The date and time is recorded with each call you receive.
If you do not have a Caller Display service you can set the date and
time manually. Please see page 30 for these instructions.
Removing the batteries
If you ever need to remove the batteries, simply slide open the battery
compartment cover and pull the ribbon away from the handset to release
the batteries.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Getting to know your phone
9
Handset buttons
Redial/Up
In standby, press to open and scroll through
the Redial list, page 16.
In talk mode, press to increase volume.
In menu mode, press to scroll
through the options.
Option button (right)
When storing an entry in the phonebook, press
and hold to enter a Pause, page 58.
Press to select options displayed on screen.
In menu mode, press to step back one screen.
In standby, press namesto open the
phonebook menu.
Option button (left)
Press to open the Menu.
Press to select options displayed on screen.
End call/ Power on/off
Press to end a call, page 14.
In menu mode, press to return to standby.
In standby, press and hold to switch the handset
off. When off, press to switch the handset
back on, page 14.
Talk/Handsfree
In standby mode, press to make and receive calls,
page 14.
In talk mode, press to switch handsfree on and
off, page 15.
Down/Phonebook
In standby, press to open and scroll through the
Names list, page 17.
In talk mode, press to reduce volume.
In menu mode, press to scroll through
the options.
*
Press and hold to switch between Tone
and Pulse dialling, page 25.
#/Lock
Press and hold to lock the keypad, page 16.
To unlock, select Unlockand follow
the on screen instructions.
R (Recall)
For use with switchboard/PBX and
BT Calling Features.
Intercom
Used for internal calls, page 49.
0
To insert a space.
Microphone
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
10
Getting to know your phone
Standby screen
Charger
Range indicator
Flashes when out of
range or not registered
Battery status
Scrolls when charging
Handset number
SYNERGY 1
MENU
NAMES
Handset name
Display icons
Displayed in standby mode to indicate handset
is in range of the base. Flashes if you move out
of range.
Displayed in handsfree talk mode.
An alarm is set.
The keypad is locked.
Shows handset battery status.
You have SMS text messages.*†
You have missed calls.*†
Scrolls when the handset is charging.
Handset ringer volume is Off.
* For this feature to work you must subscribe to your network provider’s Caller Display service. A fee may be payable.
†
The number underneath the icon indicates the number of messages or the number of missed calls received.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Getting to know your phone
11
Base
Find
Press to ring all registered
handsets, helpful for finding a
missing handset, page 16.
SIM Card slot
See page 20.
Battery charging light (red)
Power / In use light (green)
On=handset charging on base.
On=power on.
Flashes=base in use.
Option buttons
Navigating the menus
Press to select the option displayed
on the screen.
Your BT Synergy 5100 has an easy to use menu system.
Options
Each menu has a list of options, which you can see on the menu map on the
following page.
MENU
NAMES
When the handset is switched on and in standby:
1. Press menUto open the main menu.
2. Then use
or
buttons to scroll through the available options.
3. Press the selectoption button to select a menu option or the Backoption
button to go back to the previous screen.
To return to the previous menu level, press Back.
To exit the menu and return to standby press
.
If no buttons are pressed for 30 seconds, the
handset returns to standby automatically.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
12
Getting to know your phone
Menu map
TExT MESSAGING
WRITE MESSAGE
INBOX
DRAFTS
OUTBOX
TEMPLATES
DELETE MESSAGES
TEXT SETTINGS
CALLS LISTS
AGENDA
ADD EVENT
The following options BT 118500
will only be displayed
once an event has
been stored:
ADD EVENT
SHOW DETAILS
EDIT EVENT
NETWORk SERvICES
BT HELPLINE
CLOCk & ALARM
DATE & TIME
ALARM
MISSED CALLS
RECEIVED CALLS
DIALLED CALLS
DELETE CALLS
DIVERT ON
TIME FORMAT
DIVERT OFF
DIVERT CHECK
C WAIT ON
C WAIT OFF
C WAIT CHECK
SEND AS A TEXT
DELETE EVENT
DELETE ALL EVENTS
Character map
Button
Lowercase
Uppercase
1
2
3
4
5
6
7
8
9
0
*
.
,
-
?
!
¡
¿
æ
é
‘
@
à
: ;
ç
/
1
a
d
g
j
b
c
f
i
2
ä
å
A
D
G
J
B
E
C
F
I
2
3
Ä
É
Æ
Å
Ç
e
h
3
4
è
ì
H
4
k
l
5
K
L
5
m
p
t
n
o
6
ö
ø
ò
ñ
M
P
N
O
6
Ö
Ø
Ñ
q
r
s
7
ù
ß
ü
Q
U
R
V
Y
S
8
Z
7
Ü
9
u
v
8
T
w
0
x
y
z
9
W
X
(= space)
bring up symbol table (in SMS text editing mode)
short press to switch between Abc, abc, ABC and 123 mode
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
#
Getting to know your phone
13
SETTINGS
SET HANDSET
RINGTONE
RINGER VOLUME
RECEIVER VOLUME
HANDSET NAME
LANGUAGE
SCREENSAVER
LIGHT TIMEOUT
AUTO TALK
REGISTRATION
REGISTER HANDSET
SELECT BASE
NAMES menu
From menu in standby:
SEARCH
Press names
during a call:
Phonebook list
is displayed.
ADD ENTRY
SHOW DETAILS
EDIT ENTRY
DE-REGISTER
ADD ENTRY
COPY PHONEBOOK
DIALLING CODES
MEMORY STATUS
DELETE PHONEBOOK
DELETE ENTRY
Press
in standby:
KEY BEEP
PABX ACCESS CODE
SET BASE
RINGTONE
PHoneBookemPtYwill
be displayed if no entries are
stored.
RINGER VOLUME
DIALLING MODE
RING PRIORITY
RECALL MODE
FIRST RING
Select oPtionsand the
following list is displayed:
SHOW DETAILS
SEND MESSAGE
EDIT ENTRY
SYSTEM PIN
MASTER RESET
COPY ENTRY
RINGTONE
DELETE ENTRY
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
14
Using the phone
When you make a call, the green In Use light on
the base flashes.
Switch the handset on / off
1. In standby, press and hold
to switch the handset off.
Call timer
Your handset will automatically time the duration
of all external calls. The handset display shows
the call duration both during and for a few
seconds after your call.
When off, press
to switch back on, or put the handset back on its base.
Make a call
During a call, you can open the phonebook by
pressing names.
1. Press
.
Out of range warning
2. When you hear the dial tone, dial the number.
When the handset moves out of range of the
base, the screen shows searcHing…the
flashes and the handset gives a warning beep.
Preparatory dialling
If you are on a call, the line will hang up.
Move back within in range. The handset will
automatically re-connect to the base.
1. Dial the number first. If you make a mistake press clearto delete the
last digit.
Auto Talk
If auto talk is set to ON you can just pick the
handset up to answer a call.
2. Press
to dial.
If you have switched auto talk off, you will need
to press
as well.
End a call
1. Press
Auto Talk ON is the default setting. To switch
Auto Talk on and off, see page 24.
.
Receive a call
When you receive an external call, the phone rings. The display shows
externalcalland the caller’s number or, if the number matches an entry
stored in the phonebook, the name is displayed.
To answer the call:
1. If your handset is on the base and Auto Talk is on, pick up the handset.
Or
If your handset is on the base and Auto Talk is off, pick up the handset and
press
.
Or
If your handset is off the base, press
.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Using the phone
15
There are 8 volume settings, the default setting
is level 1.
Adjust the earpiece /receiver volume
1. During a call, press
the level.
or
to increase the volume. The display shows
Secrecy
Secrecy
During a call, you can use the secrecy
function to talk to someone nearby without
your caller hearing.
1. During a call, press secrecY. The display shows secrecYonand your caller
cannot hear you.
2. Press offto return to your caller.
Make a handsfree call
1. Dial the number then press
2. Press again. The
handset loudspeaker.
.
Handsfree
Handsfree lets you talk to your caller without
holding the handset. It also enables other people
in the room to listen to your conversation over
the loudspeaker.
icon is displayed and you hear your call over the
Press
to switch the call between the earpiece and the loudspeaker.
to end the call.
During a handsfree call, press
change the volume.
or
to
3. Press
Answer a call handsfree
When the phone rings:
1. Press twice to answer the call.
Switch to handsfree during a call
1. During a call: press
to put the call on the loudspeaker. To switch handsfree
off and return the call to the earpiece, press
again.
Redial the last number called
Redial
The last 20 telephone numbers called are
saved to a redial list. You can then select any
of the numbers to redial, delete or copy to the
phonebook.
1. Press
2. Press
the last number you called is highlighted.
to dial.
Redial numbers can be up to 32 digits long.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
16
Using the phone
Redial a number from the redial list
1. Press the last number you called is displayed.
2. Press
3. Press
or
to scroll to the number you want.
to dial.
Save a number from the redial list to the phonebook
Please see page 34 for instructions, “Copy a Calls list number to the
phonebook”, and select the Dialled calls option.
Delete a redial number/delete all redial
Please see page 35 for instructions and select the DialleDcallsoption.
keypad lock
You can lock the keypad so that it cannot be used
accidentally while carrying it around.
To lock the keypad
1. Press and hold
. The
icon is displayed.
You will be able to dial the emergency numbers
999 and 112.
To unlock the keypad:
1. Press Unlock. Display shows Press#toUnlockkeYs.
Important
When the keypad is locked you can still answer
incoming calls and operate the handset as
normal. When the call is ended, the keypad lock
comes on again.
2. Press
within a second.
Paging/Find handset
You can alert a handset user that they are wanted
or locate a missing handset.
1. Press
on the base. All handsets registered to the base will ring and display
Pagingcall.
Paging calls cannot be answered by a handset.
2. Press
on the base again to stop the ringing or, on any handset, press stoP
or any button on the handset to stop all handsets ringing.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Using the phone
17
You can store up to 250 names and numbers
in the phonebook. Names can be up to 12
characters long and numbers up to 24 digits. You
can also select different ring tones for phonebook
entries.
250 Name and number phonebook
Store a name and number
When storing a name the first character is upper
case and the rest lower case.
1. From standby, press names. The phonebook menu is displayed.
To change the case manually, press
To store Pause, press and hold
.
2. searcHis highlighted. Scroll
3. Enter the name and press ok.
4. Enter the number and press save.
to aDDentrYand press select.
.
To store a Recall, press
(this can only be
done for timeDBreak).
5. Scroll
or
to the ringtone you want and press select. The display
Store a name and number
If you subscribe to a Caller Display Service and
want the name of your caller displayed instead
of the number service, enter the full telephone
number including the dialling code .
shows <name>saveDand returns to the phonebook menu.
6. Press Backto return to the previous menu level.
You can store multiple entries with the same
name but, to prevent unnecessary duplicates,
only store the same number once.
view an entry
1. Press
2. Scroll
. The first entry is displayed.
or to the entry you want or search alphabetically.
Entering names
Use the keypad letters to enter
names, e.g. to store TOM:
3. Press oPtions. The display highlights sHowDetails.
4. Press selectto display the name, number and ringtone.
5. Press Dialto call the number or Backto return to the previous level.
Press
Press
Press
once to enter T.
three times to enter O.
once to enter M.
Writing tips
Press clearto delete the last character or digit.
Dial an entry
Press
or
to move backwards or forwards
1. In standby, press
. The first entry is displayed.
through character/digits.
2. Scroll
3. Press
or
to the entry you want or search alphabetically.
Press
Press
Use
to switch between upper and lower case.
to insert a space.
or for other punctuation characters.
to dial the displayed number.
You must enter a name to go with a number or
the entry will not be saved.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
18
Using the phone
Search alphabetically
Edit a name and number
Press
1. Press
2. Scroll
.
Or
or
to the entry you want.
to eDitentrYand press select.
Press names.
searcHis highlighted. Press select.
The list of entries is displayed.
3. Press oPtionsand scroll
4. Press clearto delete characters, use the keypad to enter new ones then
Enter the first letter of the name you want. The
first name beginning with that letter is displayed.
press ok.
Scroll
with that letter.
to view any other entries beginning
5. Press clearto delete digits, use the keypad to enter new ones then
press save.
Open the phonebook during a call.
1. During your conversation, press names.
6. Scroll
the entry.
or
to the ringtone you want and press selectto save
2. Use the menu to select aDDentrY,
sHowDetails, eDitentrYor
DeleteentrY.
7. Press Backto return to the previous menu level.
Edit ringtone
1. Press
2. Scroll
.
or
to the entry you want.
to ringtoneand press select.
to the ringtone you want and select okto save the entry.
3. Press oPtionsand scroll
4. Scroll or
5. Press Backto return to the previous menu level.
Delete an entry
1. Press
2. Scroll
.
or
to the entry you want.
to DeleteentrYand press select.
3. Press oPtionsand scroll
4. Press Yesto confirm or noto cancel.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Using the phone
19
Delete entire phonebook
1. Press names.
2. Scroll
or
to DeletePHoneBookand press select.
3. Press Yesto confirm or noto cancel.
4. Press Backto return to the previous menu level.
Copy an entry to another handset
When you have more than one handset
registered to your BT Synergy 5100 base, you can
copy entries between handsets.
1. Press
2. Scroll
.
or
to the entry you want.
to coPYentrYand press select.
3. Press oPtionsand scroll
4. toHanDsetis displayed. Press select.
5. Available handsets are displayed. Scroll
or
to the handset you
want and press select. coPYPHoneBook?is prompted on the receiving
handset. Press Yesto accept or noto cancel. When completed the display
shows 1entrYcoPieD.
6. Press Backto return to the previous menu level.
Copy the entire phonebook to another handset
At the handset you are copying from:
1. Press names.
In just a few minutes, you can copy all your
phonebook contacts to another handset.
Memory status
You can check how much of the phonebook
memory is available.
2. Scroll
to coPYPHoneBookand press select.
1. Press names.
3. toHanDsetis displayed. Press select.
2. Scroll
select.
to memorYstatUsand press
4. Available handsets are displayed. Scroll
or
to the handset you
want and press select. When completed the display shows the number
3. Display shows the number of UseDand
freeentries.
of entries copied.
4. Press Backto return to the previous
menu level.
5. Press Backto return to the previous menu level.
At the receiving handset:
The display shows coPYPHoneBook?Press Yesto begin copying or
noto cancel.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
20
Using the phone
Important
Copy an entry to a SIM card
Make sure your numbers are stored on the SIM
card and not just on the mobile itself, otherwise
copying will not work.
1. Insert the SIM card into the SIM READER slot on the side of the base.
2. Press
3. Scroll
4. Scroll
to open the phonebook list then press oPtions.
to coPYentrYand press select.
to tosimand press select.
While SIM copying is taking place do not
replace the handset on the base as this will
stop the transfer.
However, if an incoming call is received, the
copying process is cancelled so that the call can
be taken.
5. If requested, enter your SIM PIN then press ok.
The PIN number will be displayed as asterisks for
security reasons.
6. Display shows Please wait...x%as it copies entries from the SIM.
When completed the display shows <name>coPieD.
If the memory becomes full during copying from
a SIM , the display shows memorYfUllnot
allcoPieD.
7. Press Backto return to the previous menu level.
Most SIM cards are supported, but if the SIM
Card format is not compatible, the display shows
simformatnotsUPPorteD.
Copy all entries to or from a SIM card
1. Insert the SIM card into the SIM READER slot on the side of the base.
2. Press names.
When copying from a SIM only the first
12 characters of each name are copied and
the first 24 digits in a number are copied.
3. Scroll
4. Scroll
to coPYPHoneBookand press select.
to either fromsimor tosimand press select.
If an entry with a duplicate number is found,
the entry will not be copied.
5. If requested, enter your SIM PIN then press ok.
PleaseinsertsimcarDwill be displayed if
you have not already inserted a SIM card into
the base.
6. Display shows coPYingand the name of each entry. When completed the
display shows the number of entries.
7. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Using the phone
21
Local code
Change the dialling code
The Dialling Codes function automatically
converts SIM entries beginning with international
dialling codes to the local code. For example,
on a SIM card, + is the international code and
44 is the country code. These will be replaced
automatically by the local code 0 so that a
number beginning +44207 will be converted
to 0207.
1. Press names.
2. Scroll
to DiallingcoDesand press select.
to the part of the dialling code you need to change,
3. Scroll
international, coUntrYor localand press select.
4. Enter the new code and press save.
You should not normally need to alter this setting
if you are using your BT Synergy in the UK and
your mobile to call UK numbers. If this is not the
case, then please call the BT Synergy Helpline for
assistance on 0800 145 6789*.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
22
Handset settings
You can set different ringtones for external calls
and internal calls.
Handset ringtone
1. Press menU, scroll
to settingsand press select.
Select from 20 handset ringtones.
You will hear a sample ring for each one you
highlight (if the ringer is not switched off).
2. setHanDsetis highlighted. Press select.
3. ringtoneis highlighted. Press select.
4. Press
or
to highlight externalcallor internalcalls.
Press selectto confirm.
5. Scroll
or
to highlight the ringtone you want.
6. Press selectto confirm.
7. Press Backto return to the previous menu level.
Handset ringer volume
The handset has 5 ringer volume settings
plus Off.
1. Press menU, scroll
to settingsand press select.
2. setHanDsetis highlighted. Press select.
If the volume is set to Off the icon is displayed.
The default setting is level 5.
3. Scroll
to ringervolUmeand press select.
or to display the volume level you want.
4. Press
Press selectto confirm.
5. Press Backto return to the previous menu level.
Receiver volume
This sets the standard volume level for the
handset earpiece. There are 8 levels to
choose from.
1. Press menU, scroll
to settingsand press select.
2. setHanDsetis highlighted. Press select.
3. Scroll
to receivervolUmeand press select.
or to display the volume level you want.
4. Press
Press selectto confirm.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Handset settings
23
If you are using more than one handset with
Handset name
your BT Synergy 5100 base, you can give each
handset a personalised name to easily distinguish
between the handsets.
1. Press menU, scroll
to settingsand press select.
2. setHanDsetis highlighted. Press select.
3. Scroll to HanDsetnameand press select.
A name can be up to 10 characters long.
4. Use the keypad to enter the name and press save.
5. Press Backto return to the previous menu level.
Display language
The available languages include: English,
Francais, Deutsch, Italiano and Espanol.
1. Press menU, scroll
to settingsand press select.
2. setHanDsetis highlighted. Press select.
3. Scroll
4. Scroll
to langUageand press select.
or to the language you want and press select.
5. Press Backto return to the previous menu level.
Light timeout
1. Press menU, scroll
to settingsand press select.
Set how long the backlight stays on after the last
button press.
2. setHanDsetis highlighted. Press select.
3. Scroll
4. Scroll
to ligHttimeoUtand press select.
or to set the timeout period you want then press select.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
24
Handset settings
Auto talk
1. Press menU, scroll
to settingsand press select.
2. setHanDsetis highlighted. Press select.
3. Scroll
4. Scroll
to aUtotalkand press select.
or to onor offthen press select.
5. Press Backto return to the previous menu level.
key beep
1. Press menU, scroll
to settingsand press select.
2. setHanDsetis highlighted. Press select.
3. Scroll
4. Scroll
to keYBeePand press select.
or to offor onthen press select.
5. Press Backto return to the previous menu level.
PABx access code
1. Press menU, scroll
to settingsand press select.
2. setHanDsetis highlighted. Press select.
3. Scroll
4. Scroll
to PaBxaccesscoDeand press select.
or to on, offor setcoDethen press select.
If you select setcoDe, enter the switchboard access code e.g. 9 then
press save.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Base settings
25
Select from 5 base ringtones.
Base ringtone
1. Press menU, scroll
to settingsand press select.
2. Scroll
to setBaseand press select.
3. ringtoneis highlighted. Press select.
You will hear a sample ring for each one you
highlight (if the ringer is not switched off).
4. Scroll
or
to highlight the ringtone you want.
5. Press selectto confirm.
6. Press Backto return to the previous menu level.
Base ringer volume
The base has 5 ringer volume settings plus Off.
The default setting is level 5.
1. Press menU, scroll
to settingsand press select.
to setBaseand press select.
to ringervolUmeand press select.
or to display the volume level you want.
2. Scroll
3. Scroll
4. Press
Press selectto confirm.
5. Press Backto return to the previous menu level.
Dialling mode
Your BT Synergy 5100 is pre-set to Tone dialling.
You should not normally need to change this
setting. The dial mode options are Tone (Time
Break/Earth) or Pulse (Earth).
1. Press menU, scroll
to settingsand press select.
to setBaseand press select.
to DiallingmoDeand press select.
or to highlight PUlseor tonethen press select
2. Scroll
3. Scroll
4. Press
to confirm.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
26
Base settings
When you have more than one handset
registered to your base, you can set one handset
to ring before the other handsets. This allows one
handset user to answer all incoming first, like a
receptionist.
Ring priority
1. Press menU, scroll
to settingsand press select.
2. Scroll
3. Scroll
4. Press
to setBaseand press select.
Choose allHanDsetsif you want all handsets
to ring at the same time or selectHanDset
to nominate a handset to ring two times before
the others.
to ringPrioritYand press select.
or
to highlight allHanDsetsor selectHanDsetthen
The default setting is allHanDsets.
press select.
If you choose selectHanDsetall available handsets are displayed. Scroll
or
to highlight the handset you want then press select.
Scroll
select.
or
to the number of rings you want to set 2, 4 or 6 and press
5. Press Backto return to the previous menu level.
Recall mode
1. Press menU, scroll to settingsand press select.
2. Scroll
3. Scroll
4. Press
to setBaseand press select.
to recallmoDeand press select.
or
to highlight timeDBreakor eartHthen press select
to confirm.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Base settings
27
First ring
If you have subscribed to your network’s Caller
Display service, your BT Synergy 5100 does not
ring until the caller information has been received
and displayed.
1. Press menU, scroll
to settingsand press select.
2. Scroll
3. Scroll
4. Press
to setBaseand press select.
to firstringand press select.
or to onor offthen press selectto confirm.
However, if you want your handset to ring
without waiting for the caller information to
be displayed, set First Ring to On. Please note
that this will mean the first ring you hear will
be the default ringtone. This will change to any
ringtone you have set once the caller information
is displayed.
5. Press Backto return to the previous menu level.
System PIN
The System PIN is used when changing certain
settings and registration / de-registration. The
default setting is 0000. You can change this to
your own preferred number up to 8 digits.
1. Press menU, scroll
to settingsand press select.
to setBaseand press select.
to sYstemPinand press select.
2. Scroll
3. Scroll
When you enter a PIN the digits are shown as
****.
4. Enter the old PIN (original setting 0000) and press ok.
5. Enter the new PIN and press ok.
6. Re-enter the new PIN and press ok.
7. Press Backto return to the previous menu level.
Restore default settings
You can restore your BT Synergy 5100 to its
default (original) settings.
1. Press menU, scroll
to settingsand press select.
2. Scroll
3. Scroll
to setBaseand press select.
It will not affect the phonebook, calls list or
user’s data.
to masterresetand press select.
All handsets registered to the base wil
be retained.
4. Select Yesto confirm or noto cancel.
All text, handset and base settings will be reset.
5. Enter the system PIN (original setting 0000) then press ok. The display will
show resetcomPletethen return to standby.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
28
Clock & alarm
Date & time
If you subscribe to your network’s caller display service, the base sets the date
and time for all handsets whenever a call is received. You can manually set the
time on an individual handset.
1. Press menU, scroll
to clock&alarmand press select.
2. Date&timeis highlighted, press select.
3. Enter the date using the format DD/MM/YY and press save.
4. Enter the time and press save.
You can set the time to either 12 or 24 hour
format, see page 29.
5. Press Backto return to the previous menu level.
Set alarm
When the alarm is set, the display shows
1. Press menU, scroll
to clock&alarmand press select.
the
icon.
2. Scroll
3. Press
4. Press
to alarmand press select.
Each handset can have a different alarm setting.
or
to select onand press select.
or
to select once, mon-frior onDailYand
press select.
5. Enter the time you want the alarm and press save.
6. Press Backto return to the previous menu level.
Alarm on /off
Once an alarm has been set, you can switch the
setting on or off.
1. Press menU, scroll
to clock&alarmand press select.
to alarmand press select.
or to select onor off and press select.
2. Scroll
3. Press
If the alarm was set to oncethe
will
disappear froXm the screen.
If set to onDailYor mon-frithe
remain on the screen.
will
4. Press Backto return to the previous menu level.
If you are using the handset to make a call when
the alarm ring is due, the
a beep in the earpiece.
flashes and you hear
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Clock & alarm
29
Set the time format to 12 or 24 hour setting.
Time format
Set the time format to 12 or 24 hour setting.
1. Press menU, scroll
to clock&alarmand press select.
to timeformatand press select.
or to select 12HoUror 24HoUrand press select.
2. Scroll
3. Press
4. Press Backto return to the previous menu level.
Switch off alarm ring
1. When the alarm goes off, press stoP.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
30
Agenda
Use your BT Synergy 5100 to remind you of
details of up to five events such as birthdays,
anniversaries or appointments. The entry can be
up to 24 characters long.
Add a new event
1. Press menU, scroll
to agenDaand press select.
2. If no previous event is stored, aDDeventis highlighted press select.
Or
If events are already stored, they are listed. Press oPtions. aDDeventis
highlighted. Press select.
Up to 24 characters can be entered as the
subject.
3. Enter the subject and press save.
4. Enter the date (DD/MM) and press save.
5. Enter the time (HH:MM) and press save. If the current time format setting is
12 hour, select am or pm by pressing
or
.
6. Press
or
to select silentor alarmand press select.
If you press alarm:
If you select a silent reminder, the event subject is
displayed on screen but no alarm will sound.
Scroll
Scroll
or
or
to select onceor annUallYand press select.
to select when you want to receive the reminder at
When the event memory is full, the display shows
memorYfUll. You must delete an event before
you can add a new one.
eventtimeor 30minBefore, press select.
Display shows saveD.
7. Press Backto return to the previous menu level.
Switch off agenda ring
1. The event is displayed. Press viewto stop the alarm and see the details of the
event. Or press Backto stop the alarm and return to the standby screen. If no
button is pressed, the alarm stops after one minute.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Agenda
31
Show agenda details
1. Press menU, scroll
to agenDaand press select.
2. Stored events are displayed. If required, scroll
to the event you want and
press oPtions.
3. Scroll
to sHowDetailsand press select. The description, date and
time of the reminder are displayed.
4. Press Backto return to the previous menu level.
Edit agenda
1. Press menU, scroll
to agenDaand press select.
2. Stored events are displayed. If required, scroll
to the event you want and
press oPtions.
3. Scroll
to eDiteventand press select.
4. Edit the subject and press save.
5. Edit the date and time then press save.
6. Press
or
to select silentor alarmand press select.
If you press alarm:
Scroll
Scroll
or
or
to select onceor annUallYand press select.
to select when you want to receive the reminder at
eventtimeor 30minBefore, press select.
Display shows saveD.
7. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
32
Agenda
Send agenda as a text message
1. Press menU, scroll
to agenDaand press select.
2. Stored events are displayed. Scroll
to the event you want and
press oPtions.
3. Scroll
to senDasatextand press select.
4. The event is displayed. Press oPtionsto select senDoption and enter a
destination number.
Delete agenda
1. Press menU, scroll
to agenDaand press select.
2. Stored events are displayed. Scroll
to the event you want and
press oPtions.
3. Scroll
to Deleteeventand press select.
4. Press Yesto confirm or noto cancel.
5. Press Backto return to the previous menu level.
Delete all agendas
1. Press menU, scroll
to agenDaand press select.
2. Stored events are displayed. Press oPtions.
3. Scroll
to Deletealleventsand press select.
4. Press Yesto confirm or noto cancel.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Calls lists
33
IMPORTANT
Caller Display
If you have subscribed to a Caller Display Service, you will be able to see your
caller’s number on your handset display (provided it is not withheld) prior to
answering the call.
To use Caller Display you must first subscribe
to the service from your network provider.
A quarterly fee may be payable. For more
information on BT Calling Features call BT free on
0800 800 150.
To ensure the caller’s name is displayed, make
sure you have stored the full telephone number,
including the dialling code in the phonebook.
If your caller’s name and number are stored in the phonebook and a name/
number match is found, you will see the caller’s name on the display instead.
Calls lists
If the caller’s number is stored in the phonebook,
the name assigned to it is displayed.
Each handset can hold details of up to 30 answered or unanswered calls and 20
dialled calls.
If the number is unavailable, UnavailaBlewill
be displayed.
The caller’s details are stored in a Calls list whether you answered the call or
not. When the list is full, and a new call is received, the oldest entry will be
deleted automatically.
If the call is from an international number,
internationalwill be displayed.
If the call is from the operator, oPeratorwill
be displayed.
If the call is from a payphone, PaYPHonewill
be displayed.
New calls alert
If the call is from a ringback request,
ringBackwill be displayed.
When you have missed calls, the standby display shows YoUHavexnew
misseDcalls. If you press Back, the message disappears and is replaced
with the
icon and the number of missed calls is displayed underneath.
view new missed calls
1. When you see the new calls alert, press view. You can now scroll
or
through the misseDcallslist.
2. Press oPtions. sHowDetailsis highlighted. Press selectto see
Use the
and
buttons to toggle between
showing the number or the number plus the time
and date.
the details.
3. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
34
Calls list
New calls in the calls list have a large dot next
to them to indicate that they haven’t been
viewed yet.
view and dial from a Calls list
1. Press menU, scroll
to callslistsand press select. misseD
callsis highlighted. Scroll
or
to choose misseDcalls,
receiveDcallsor DialleDcalls.
2. Press select. You can now scroll or
through the list.
3. Press oPtions. sHowDetailsis highlighted.
4. Press selectto see the caller’s details.
5. Press Dialto call the number.
Use the
and
buttons to toggle between
showing the number or the number plus the time
and date.
6. Press Backto return to the previous menu level.
Copy a Calls list number to the phonebook
1. Press menU, scroll
to callsliststhen press select. misseD
callsis highlighted.
If required, scroll
or
to receiveDor DialleDcallsthen
press select.
2. Scroll
3. Scroll
or
to the entry you want and press oPtions.
to savenUmBer. Press select.
See ‘Entering names’ and ‘Writing tips’
on page 17.
4. Enter a name then press ok. The number is displayed, press save.
5. Scroll or to the ringtone you want and press select.
If you need to edit the number, use clearto
delete any unwanted digits, then enter new ones
using the keypad.
6. Press Backto return to the previous menu level.
Send a text message to a Calls list number
1. Press menU, scroll
to callsliststhen press select. misseD
callsis highlighted. If required, scroll
DialleDcallsthen press select.
or
to receiveDor
See page 40 for more information on
text messaging.
2. Scroll
or
to the entry you want and press oPtions.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Calls list
35
3. Scroll
to senDmessage. Press select.
4. Write the message then press oPtions.
5. senDis highlighted. Then press select. (You can save, insert a symbol,
emoticon or template).
6. The number is pre-entered on the Send to screen, press senDto send
the message.
7. Press Backto return to the previous menu level.
Delete an entry
1. Press menU, scroll
to callsliststhen press select. misseD
callsis highlighted. If required, scroll
or
to receiveDor
DialleDcallsthen press select.
2. Scroll
3. Scroll
or
to the entry you want and press oPtions.
to Deletecall. Press select.
4. Press Backto return to the previous menu level.
Delete all entries
1. Press menU, scroll
to callslistthen press select. misseD
You can delete all entries in an individual Calls list
or all entries from all Calls lists.
callsis highlighted. If required, scroll
press select.
or
to Deletecalls
2. Scroll
or
to highlight misseDcalls, receiveDcalls,
DialleDcallsor allcalls. Press select.
3. Press Yesto confirm or noto cancel.
4. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
36
Call Waiting
You must subscribe to your network’s Caller
Display service for Call Waiting to work. A
quarterly fee may be payable.
Call Waiting
1. During a call, you hear a soft beep in the earpiece and the display shows the
number of the caller or the name if it matches an entry in your phonebook. If
these are not available, the display shows callwaiting.
See page 38 for instructions on how to switch
your Call Waiting service on or off.
2. Press
3. Press
4. Press
to put your current caller on hold and speak to the new caller.
again to switch between both callers.
to finish the current call.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
BT Services
37
By selecting the BT Services menu you can access a range of useful pre-stored
numbers and further BT Calling Features.
IMPORTANT
To use BT Services and BT Calling Features you
must first subscribe (if required) to the relevant
service from your network provider. A quarterly
fee may be payable.
Up to 22 entries are available in the Useful Numbers directory. The spare
entries can be handy for storing important services such as the number of your
Doctor or Dentist.
Please note
Some of these services are chargeable e.g.
BT 118 500 and Call Divert.
For more details on BT’s Calling Features, call BT
free on 0800 800 150.
Pre-stored BT Services numbers:
If you are not connected to the BT network, some
of these services may not be available. Please
contact your network provider. Call Diversion
services may allow other divert options. Check
with your network provider for details.
•
•
•
•
BT HELPLINE
BT 118500
DIVERT ON
DIVERT OFF
•
•
•
•
DIVERT CHECK
C WAIT ON
C WAIT OFF
For further information, see the BT Calling
Features user guide supplied when you subscribe
to the services of your choice.
C WAIT CHECK
BT Helpline
1. Press menUthen scroll
to networkservicesand press select.
2. BtHelPlineis highlighted. Press oPtions.
3. sHowDetailsis highlighted. Press select.
4. Press Dialto call.
BT 118500 (Directory Enquries)
1. Press menUthen scroll
to networkservicesand press select.
2. Scroll
to Bt118500. Press oPtions.
3. sHowDetailsis highlighted. Press select.
4. Press Dialto call.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
38
BT Services
Call Divert on/off/check
If you use this feature you will pay for the cost of
the diverted call.
Call Divert will divert all incoming calls to another number of your choice.
1. Press menUthen scroll
2. Scroll to Diverton, Divertoffor DivertcHeck. Press oPtions.
to networkservicesand press select.
3. sHowDetailsis highlighted. Press select.
4. Press Dialto call. Follow the spoken instruction, or listen for confirmation/
status of your instructions.
Call Waiting on/off/check
Call Waiting lets you know if another person is
trying to contact you while you are on a call. If
a second caller rings you will hear a beep in the
handset. Providing you have also subscribed to
Caller Display, the screen will show the caller’s
details.
1. Press menUthen scroll
to networkservicesand press select.
2. Scroll to cwaiton, c waitoffor cwaitcHeck. Press oPtions.
3. sHowDetailsis highlighted. Press select.
4. Press Dialto call. Listen for confirmation of your instruction or hear the status
See page 36 for instructions on how to use
Call Waiting.
of your callwaiting.
Add or edit an entry
You can edit existing entries or use an ‘empty’
slot to enter your own preferred number in the
Useful Numbers directory.
1. Press menUthen scroll
to networkservicesand press select.
to the entry you want. Press oPtions.
to eDitentrY. Press select.
2. Scroll
3. Scroll
Names can be up to 12 characters and number up
to 24 digits long.
4. Enter the name you want and press save.
5. Enter the number you want and press save.
6. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
BT Services
39
Dial a stored entry
1. Press menUthen scroll
to networkservicesand press select.
2. Scroll
to the entry you want and press oPtions.
3. sHowDetailsis highlighted. Press select.
4. Press Dialto dial the number.
5. Press Backto return to the previous menu level.
Delete an entry
1. Press menUthen scroll
to networkservicesand press select.
to the entry you want and press oPtions.
to DeleteentrYand press select.
2. Scroll
3. Scroll
4. Press Yesto confirm or noto cancel.
5. Press Backto return to the previous menu level.
Delete all entries
1. Press menUthen scroll
to networkservicesand press select.
2. Press oPtions.
3. Scroll
to Deletealland press select.
4. Press Yesto confirm or noto cancel.
5. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
40
Text messaging
IMPORTANT
Welcome to the BT text messaging service on your BT Synergy. Your BT Synergy
5100 can send and receive text messages from participating mobile networks
and compatible landline telephones in the UK.
You must subscribe to your Network Provider’s
Caller Display service so that you can use text
messaging and you must not withhold your
telephone number.
The fixed line text service is provided under BT’s terms and conditions for
telephone service. These can be found by visiting the BT.com website at:
A quarterly fee may be payable, please contact
your network provider for more details.
Some other network provider lines may not be
compatible with this text messaging service.
Subscribe to the text messaging service
You may also send messages to landline phones
that are NOT text compatible. Messages to non-
compatible lines will be connected to voice text
and delivered in spoken words to the telephone
as a call. Please note that the conversion can
translate common abbreviations and smileys
etc, but to ensure maximum clarity of message
delivery, abbreviations etc should be used
sparingly.
When you send your first text message from your BT Synergy 5100 you will
automatically be registered for the service.
On receipt of your first text through the service, the system will send you
a welcome text message back. You may also register by sending the word
‘Register’ to 00000 upon which you will receive a confirmation message.
Cost of the fixed line service
There is no subscription charge (other than the subscription to Caller Display).
text message (depends upon your call package).
Writing tips
Press clearto delete incorrect characters.
Send a text message
Use or to move the cursor through the text, if
you want to insert/delete text.
1. Press menU, textmessagingis displayed, press select.
2. writemessageis highlighted. Press select.
3. Use the keypad to enter your message.
4. Press oPtions.
Upper & lower case
Press
to switch between upper case ABC,
lower case abc letters and numbers.
Maximum number of characters in a text message
is 160. The display shows a character countdown
from 160 down to 0 (Unless message size is set to
612 characters).
If the text is unsuccessful, the message UnaBle
tosenDwill be displayed.
In order to send and receive text messages
you must not withhold your number. On most
networks if you normally withhold your number
the 1470 prefix presents your number for you.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Text messaging
41
senDis highlighted
Press selectto send the message.
Enter the phone number or press
Search to open the phonebook
Symbols
then scroll to the number you want
and press select. Now press senD.
Or scroll
or
to:
save
Press selectto save the message in
Emoticons
the Drafts folder.
insertsYmBol
Press select. The symbol table is displayed.
Press
or
to highlight the symbol you
want then press insert.
Do you have two text phone bases connected to
the same phone line?
If you have two text phone base stations plugged
into one line, you are likely to experience
problems receiving text messages. Normally, only
one SMS enabled base unit (DECT or cordless) can
be plugged into any line.
insertemoticon
inserttemPlate
Press select. The Emoticon table is displayed.
Press
or
to highlight the Emoticon
you want then press Insert.
Press select. The list of templates is displayed.
If you do want to use two base units and still
receive written text you must delete receive
service centre number from one of the base
stations. To do this on your BT Synergy 5100, see
page 45. This will allow you to send text via either
base station but texts will only be received on the
product with the active receive centre number.
Press
or
to highlight the Template you
want then press insert.
4. When sending a message, the display shows senDingmessagethen
messagesent.
If the base unit with the active receive centre
number is a DECT product then all handsets
registered to it will be able to receive text
messages.
Standard text entry
With standard text entry you can enter a word by pressing each letter button a
number of times to display the character you want on the screen. For example,
to write the word “Hello”, press
times and three times.
Total number of messages
Your BT Synergy 5100 can store up to a total of
50 short messages across all handset Outboxes,
Drafts boxes and Inboxes.
twice,
twice,
three times,
three
Memory full alert
If the text mailboxes are full when you attempt to
write a new message the display shows memorY
fUllDeletemessagesfor 2 seconds. You
must delete messages before you can write and
send a new one.
Receiving and reading text messages
When you receive a new text message, the icon is displayed along with YoU
Havexnewmessages.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
42
Text messaging
Templates
There are three pre-set templates
Read a new message
1. The Inbox is opened and the list of messages displayed. If you press Backthe
Please call
message is stored in the Inbox for reading later.
I’ll be there at
What time will you be home?
2. In the Inbox scroll
(to more recent messages) or
(to earlier list of
messages) through the list of messages.
You can edit the templates, up to a maximum of
32 characters.
3. Highlight the message you want to read and press reaDor press Backto
Receiving a call while writing a text
If you are writing a text and you receive a call the
text will be lost.
return to Text messaging menu.
4. Press
to return to standby.
Sent texts are stored in the Outbox
Your BT Synergy’s outbox is like a redial list. It
holds a copies of up to 5 sent messages. When
the Outbox is full, a new message replace the
oldest.
Read, forward, delete, view and save numbers of texts in the Inbox
When you see the new message alert, if you press Backthe message is stored
Saved messages are stored in the Drafts box
If you save a message to complete or send later it
will be stored in the Drafts box. Only one message
can be saved in each user’s Drafts box.
in your Inbox so you can read it later.
1. Press menU, textmessagingis displayed. If you have new messages you
will go straight to the Inbox, if not scroll
2. Scroll or to the message you want and press reaD. Scroll
through the message.
to Inbox and press select.
Received messages are stored in the Inbox.
or
3. Press oPtionsand scroll
or
to:
rePlY
Press select. Write your reply then press
oPtionsand select senD.
forwarD
Press select. The message is displayed.
Press oPtions. Display highlights senD.
Press selectand enter a number or search for
the number then press senD.
messageDetails
You can see who sent the message and then
call them. Press selectthe sender’s number
is displayed. Press Dialif you want to call
the number.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Text messaging
43
UsenUmBer
To call the sender, press select. The display
shows call. Press selectto call the sender
OR to save the number, scroll
to saveand
press select. Enter a name and press ok, edit
the number if required then press save. Scroll
or
to the ringtone and press select.
The number is saved in the phonebook.
Delete
Press select. Press Yesto confirm or noto cancel.
Edit or send texts in the Drafts box
1. To open the Drafts box, press menU, textmessagingis displayed.
Press select.
2. Scroll
3. Press eDitto edit your message content.
to Draftsand press select.
4. Press oPtionsand scroll
or
to:
senD
Press selectto send the message. Enter the
phone number or press searcHto open the
phonebook then scroll to the number you want
and press select. Press senD.
save
Press selectto save the message in the
Drafts folder.
insertsYmBol
Press select. The symbol table is displayed.
Press
or
to highlight the symbol you
want then press insert.
insertemoticon
inserttemPlate
Press select. The Emoticon table is displayed.
Press or to highlight the Emoticon you want
then press Insert.
Press select. The templates list is displayed.
Press
or
to highlight the Template you
want then press insert.
5. When sending a message, the display shows senDingmessagethen
messagesent.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
44
Text messaging
Forward or delete texts in the Outbox
1. To open the Outbox box, press menU, textmessagingis displayed.
Press select. Scroll
to oUtBoxand press select.
2. Scroll
Scroll
or
or
to the message you want and press reaD
through the message.
3. Press oPtionsand scroll
or
to:
forwarD
Press select. The message is displayed.
Press oPtions. Display highlights senD.
Press selectand enter the number or press
searcHto search the phonebook. When the
number is entered, press senD.
Delete
Press selectthen press Yesto confirm or no
to cancel.
4. Press
to return to standby.
Edit templates
1. Press menU, textmessagingis displayed. Press selectscroll
temPlatesand press select.
2. Scroll or to the template you want and press oPtions.
to
Edit templates
There are three pre-set templates
Please call
eDit
Press select. Press clearto delete characters.
I’ll be there at
Enter your template text and press save.
What time will you be home?
Delete
3. Press
Press select. Press Yesto confirm or no
to cancel.
You can change the templates to your preferred
message, up to a maximum of 32 characters.
If you delete a template without replacing the
text it is marked as Empty.
to return to standby.
All templates are restored if you reset your BT
Synergy 5100 to its default settings, see page 27.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Text messaging
45
Selecting allmessageswill delete all
messages stored in your Inbox, Outbox and
Drafts box.
Deleting texts
1. Press menU, textmessagingis displayed. Press selectscroll
to
Deletemessagesand press select.
2. Scroll
or
to inBox, Drafts, oUtBoxor allmessagesand
press select.
3. Press Yesto confirm or noto cancel.
4. Press Backto return to standby.
If you have more than one ‘Server Centre’
stored on your BT Synergy 5100 you will need to
select which one you want to use for sending
(see next section).
Service Centre numbers
To send and receive text messages you need the telephone number of your
Network’s text Centre. If you accidentally delete the Outgoing or Incoming
Service Centre numbers you will need to re-enter them in order for your text
Service to work. You can enter up to 4 Service Centre numbers – two incoming
and two outgoing.
The Send Centre number is: 1470P1709400.
The Receive Centre is: 080058752.
Add or change Service Centre numbers
1. Press menU, textmessagingis displayed. Press select, scroll
or
to textsettingsand press select.
2. servicecentresis highlighted press select.
3. Scroll
or
to receivecentresor senDcentreand
press select.
4. Scroll or
to centre1or centre2and press select.
5. Enter the number for the centre and press save.
6. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
46
Text messaging
Set send centre
1. Press menU, textmessagingis displayed. Press select. Scroll
or
to textsettingsand press select.
2. servicecentresis highlighted press select.
3. Press selectagain to choose setsenDcentre.
4. Scroll
or
to receivecentre1or receivecentre2or senD
centre1 or senDcentre2and press select.
5. Press Backto return to the previous menu level.
When you receive a text message, the message
alert tone will sound. These beeps can be
switched on or off.
Message alert tone
1. Press menU, textmessagingis displayed. Press select. Scroll
to
textsettingsand press select.
2. Scroll
3. Scroll
to messagealertand press select.
or to onor offand press select.
4. Press Backto return to the previous menu level.
A standard text message is 160 characters long.
You can set a message to be up to 612 characters
and the message will be sent as up to 4 linked
messages each up to 160 characters long
Set message size
1. Press menU, textmessagingis displayed. Press select. Scroll
to
textsettingsand press select.
2. Scroll
3. Scroll
to messagesizeand press select.
or to highlight 160or 612characters, then press select.
4. Press Backto return to the previous menu level.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Using additional handsets
47
You can use up to five BT Synergy additional handsets with your BT Synergy
5100 base to extend your phone system without needing to install extension
sockets for each new phone.
Your BT Synergy 5100 handset can also be registered to up to 3 other bases.
You can then select the base you would prefer to use.
If you have purchased a BT Synergy 5100 multiple pack any additional
handsets come pre-registered to the base.
If you have purchased an additional handset separately you must register it to
your BT Synergy 5100 base before it can be used.
Registering an additional handset
At the base:
1. Press and hold
for 3 seconds until the base Power / In use starts flashing.
You have up to 60 seconds to register the handset.
At the handset:
1. If the handset is new and the display shows Pleaseregister. Press menU.
The display shows registration. Press select.
Or
Default PIN code = 0000
If the handset has already been registered to another base the standby
display is shown. Press menU, scroll
and press select.
or
to registration
If registration is not successful first time,
please repeat the process again incase the base
registration period ran out of time.
2. registerHanDsetis highlighted. Press select.
3. Bases are displayed. If necessary, scroll or
If there are already 5 handsets registered to
the base, the registration will fail. You must de-
register another handset before you can register
the new one.
to a new base you wish
to register your BT Synergy 5100 handset to and press select.
4. Enter the system PIN and press ok.
5. The display shows searcHingBasex(where X is the chosen base number)
then HanDsetregistereD.
The handset is automatically assigned the next available handset number.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
48
Using additional handsets
Select a base
If your BT Synergy 5100 handset is registered to more than one base, you can
select which base to use.
1. Press menU, scroll
2. Scroll to selectBaseand press select.
3. All base numbers are displayed. (In use) is added to bases where the handset
or
to registrationand press select.
was previously registered to. Scroll
or
to the base you want and
press select.
4. Display shows searcHingBase….then the standby display for that base.
Use one handset to de-register another. You
cannot de-register the handset you are using.
De-register a handset
1. Press menU, scroll
2. Scroll to De-register and press select.
3. Enter the system PIN and press ok.
4. Scroll or to the handset you want to de-register and
press select.
or
to registrationand press select.
Default PIN code = 0000
5. Press Yesto confirm or noto cancel. The display confirms de-registration.
6. Press Backto return to the previous menu level or close the handset cover to
return to standby.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Using additional handsets
49
Handset external display
Internal calls
When an internal call is received, the display
shows Internal Call Handset X (where X is the
calling handset) and the handset number.
Call another handset
If you have more than one handset registered to the base, you can make
internal calls between two handsets.
1. Press
then the number (1-5) of the handset you want to call.
2. Press okto dial.
If the other handset does not answer, press enD
to return to your original caller.
Transfer a call
You can transfer an external call to another handset registered to the base.
During your call:
1. Press
then the handset number (1-5) you want.
2. Press okto dial or press enDto cancel the calls request and return to the caller.
3. When the other handset answers you can announce the caller.
4. Press
to complete the transfer or
to switch back and forth between
both callers.
3-Way conference call
You can hold a 3-way conference call between 2 internal callers and
1 external caller.
During a call to an external caller:
1. Press
then the handset number (1-5) you want.
2. Press okto dial.
3. When the other handset answers you can announce the caller.
4. Press Jointo begin the conference call. Display shows conferencecall.
5. Press
to hang up.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
50
Help
Phone does not work
•
•
Have you installed the batteries correctly?
Check that the mains power is correctly connected.
No dial tone
•
•
•
Is the telephone cord of the base plugged into the phone socket?
Check that the mains power is correctly connected to the base and to the handset charger(s).
Only use the telephone cord supplied with the phone.
Cannot dial out or receive calls
•
•
•
Check that the mains power is correctly connected.
The batteries may need recharging.
Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it still does not work
disconnect the batteries and mains power for 10 minutes, then reconnect and try again.
You have a dial tone, but the phone will not dial out
•
•
You may need to change the dial mode from tone to pulse, see page 25.
If you are connected to a switchboard, check whether you need to dial an access code.
Handset does not ring
•
•
•
The ringer volume may be switched off, see page 22.
Check that the mains power is correctly connected.
Make sure the handset is registered to the base, see page 47.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Help
51
No display
•
The batteries may be flat, dead or incorrectly inserted. Recharge or replace the batteries.
icon flashes
•
•
•
•
Is the handset registered correctly to the base, see page 47.
Check that the mains power is correctly connected.
Check that the handset is within range of the base.
The batteries are low, place the handset on the base/charger to recharge.
icon not scrolling
•
•
Try cleaning the charging contacts.
Check that the mains power is correctly connected.
You hear the busy tone when you press
.
•
•
Make sure the handset is in range of the base.
Another handset registered to your BT Synergy 5100 base may be on the line.
No Caller Display number/name displayed
•
•
•
Have you subscribed to a Caller Display service from your network provider, see page 33.
The caller may have withheld their number.
An exact name/number match was not found in your directory. Check that you have stored the full STD dialling code.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
52
Help
Cannot register a handset to a base
•
You can register a total of 5 handsets to your BT Synergy 5100 base and you can register your BT Synergy 5100 handset to
up to 4 bases. Check that you have not exceeded the limits.
•
•
Check that you have entered the correct PIN number (default PIN 0000).
Check that you are at least one metre away from other electrical equipment to avoid interference when registering.
Base unit does not ring, but the lights are on
•
•
•
Have you connected the telephone line correctly?
Is the base ringer set to off?
You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.
Buzzing noise on my phone or on other electrical equipment nearby
•
Sometimes your BT Synergy 5100 can interfere with other electrical equipment if it is placed too close. It is recommended
that you place your BT Synergy 5100 at least one metre away from electrical appliances or metal obstructions to avoid any
risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Synergy Helpline on 0800 145 6789*
or email [email protected].
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Help
53
Possible problems with text messaging
You must subscribe to your network provider’s Caller Display service for text messaging to work and you must not withhold
your number. Your network provider may charge you for these services. Please note some other network provider lines
may not be compatible with this text messaging service.
Text messages cannot be sent and screen displays Message Sending Failed
•
The base station power supply or telephone line cord might not be properly connected. Check that the base station power
supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.
•
•
There might be a fault on the line. Check your telephone line is working properly.
You might have deleted the server number in error. See page 45 for instructions on how to enter the number.
Cannot send text
•
Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider
please check the prefix number with them). In order to send and receive text messages you must not withhold your
number. If you normally withhold your number the 1470 prefix presents your number for you.
Cannot receive text
•
You will not be able to receive text messages until you have first sent a message. The first message sent registers you with
the text service.
•
•
•
More than one text messaging product is plugged into the line. Remove other products.
Check service centre number is correct.
Ensure you have subscribed to a Caller Display service and that it is active. You can check this by noting if your phone
displays your caller’s number when you receive an incoming call.
•
If you are using personal user areas please ensure you have given people your user area number and that they are entering
it to the end of your telephone number when sending you a text message.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
54
Help
Text has previously been sent and received but you are now only receiving voice spoken text messages, from number
0845 6021111
•
This may be due to your line being de-registered at the text service centre. All you need to do is text RESET and send it to
00000. You will receive a confirmation message back.
This assumes that your Caller Display service is active and working on your line. Messages sent to 00000 are free.
Further help and advice for text queries on BT lines:
•
•
•
BT Residential customers – call 151, choose option 2, when prompted by the Fault Management Service select option 2,
enter your phone number on the handset and wait to speak to a customer adviser.
BT Business Customers – call 152, choose option 2, when prompted by the Fault Management Service select option 2,
enter your phone number on the handset and wait to speak to a customer adviser.
For other telephone service providers please contact their customer services.
General sales enquiries
•
•
•
BT Residential lines – call 150. BT Business lines – call 152.
For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).
Additional handsets are available from the Helpdesk on 0800 145 6789*.
Billing enquiries
•
Refer to the telephone number shown on your telephone bill.
Other functions and services available from the text messaging service
By sending the following commands to the BT text self administration facility you can control functions and capabilities in
your text phone and the way messages are handled.
1. Press menUand scroll to textsettingsand press select.
2. writemessageis highlighted. Press select.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
Help
55
3. Use the keypad to type in the following commands (depending upon what you want to do):
Opt out from receiving voice text messages.
Turns off the opt out option.
Turns on permanent voice text message delivery to your phone.
All incoming text is delivered as voice text.
Turns off permanent voice text message delivery.
4. Press oPtions. Display highlights senD.
5. Enter the number 00000 then press senD.
If you are sending a message from a fixed line phone to another
fixed line phone
Forces a message you send to be delivered as a voice text even though the recipient may have a text enabled phone and
usually receives written text. This command is inserted at the start of the message and applies only to that message, e.g.
‘Hello I will be home late’.
You keep hearing an error beep
•
You have pressed the wrong button in a sequence. Check the prompts in the display or refer to instructions in this
user guide.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
56
General information
•
•
Your product may interfere with other electrical equipment, e.g. TV
and radio sets, clock/alarms and computers if placed too close.
It is recommended that you place your product at least one metre
away from such appliances to minimise any risk of interference.
IMPORTANT
This equipment is not designed for making emergency telephone call
when the power fails. Alternative arrangements should be made for
access to emergency services.
Never dispose of batteries in a fire. There is a serious risk of explosion
and/or the release of highly toxic chemicals. Dispose of batteries
according to the instructions.
This product is intended for connection to analogue public switched
telephone networks and private switchboards in the United
Kingdom.
Cleaning
Safety information
•
Clean the handset and base (or charger) with a damp (not wet) cloth,
or an anti-static wipe.
•
Only use the power supply suitable for the BT Synergy 5100 range.
Using an unauthorised power supply will invalidate your guarantee
and may damage the telephone. The item code for the base mains
power supply is 040497. The item code for the small mains power
supply for the charger is 032765.
Never use household polish as this will damage the product. Never
use a dry cloth as this may cause a static shock.
Environmental
•
•
Use only the approved rechargeable batteries supplied. Spare
rechargeable batteries are available from the BT Synergy Helpline
on 0800 145 6789*. There is a risk of explosion if the batteries are
replaced by an incorrect type.
•
•
Do not expose to direct sunlight.
The handset may become warm when the batteries are being
charged or during prolonged periods of use. This is normal. However,
we recommend that to avoid damage you do not place the product
on antique/veneered wood.
Do not open the handset (except to replace the handset batteries)
or the base. This could expose you to high voltages or other risks.
Contact the Helpline on 0800 145 6789* for all repairs.
•
Do not stand your product on carpets or other surfaces which
generate fibres, or place it in locations preventing the free flow of air
over its surfaces.
•
•
Radio signal transmitted between the handset and base may cause
interference to hearing aids.
•
•
•
Do not submerge any part of your product in water and do not use it
in damp or humid conditions, such as bathrooms.
It is recommended that advice from a qualified expert be sought
before using this product in the vicinity of emergency/intensive care
medical equipment.
Do not expose your product to fire, explosive or other hazardous
conditions.
•
It is recommended that if you have a pacemaker fitted you check
with a medical expert before using this product.
There is a slight chance your phone could be damaged by an
electrical storm. We recommend that you unplug the power and
telephone line cord during an electrical storm.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
General information
57
The conditions of this guarantee are:
Product disposal instructions
•
The guarantee shall only apply to defects that occur within the 12
month guarantee period.
The symbol shown here and on the product means that the
product is classed as Electrical or Electronic Equipment and
should not be disposed with other household or commercial
waste at the end of its working life.
•
•
•
Proof of purchase is provided.
The equipment is returned to BT or its agent as instructed.
The Waste of Electrical and Electronic Equipment (WEEE) Directive
(2002/96/EC) has been put in place to recycle products using best
available recovery and recycling techniques to minimize the impact
on the environment, treat any hazardous substances and avoid the
increasing landfill.
This guarantee does not cover any faults or defects caused by
accidents, misuse, fair wear and tear, neglect, tampering with the
equipment, or any attempt at adjustment or repair other than
through approved agents.
•
This guarantee does not affect your statutory rights.
Product disposal instructions for residential users
Within the 12 month guarantee period:
When you have no further use for it, please remove any batteries
and dispose of them and the product as per your local authority’s
recycling processes. For more information please contact your local
authority or the retailer where the product was purchased.
Prior to returning your product, please read the Help section
beginning on page 50 or contact the Helpline on 0800 145 6789*
or email [email protected] for assistance. In the unlikely
event of a defect occurring, please follow the Helpline’s instructions
for replacement or repair.
Product disposal instructions for business users
Business users should contact their suppliers and check the terms
and conditions of the purchase contract and ensure that this product
is not mixed with other commercial waste for disposal.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended,
the repair must meet the approval requirements for connection to
the telephone network.
Guarantee
We recommend that you contact BT’s approved repair agent
Your BT Synergy 5100 is guaranteed for a period of 12 months from
the date of purchase.
Helpdesk Solutions on 0870 240 5029 or a local qualified repairer.
For guarantee purposes proof of purchase is required so please keep
your receipt.
Subject to the terms listed below, the guarantee will provide for the
repair of, or at BT’s or its agent’s discretion, the option to replace the
BT Synergy 5100 or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a result of
inferior workmanship or materials. Products over 28 days old from
the date of purchase may be replaced with a refurbished or repaired
product.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
58
General information
Returning your phone
Declaration of Conformance
If the Helpline is unable to remedy your problem they will ask you to
return the product. Where possible, pack the product in its original
packaging. Please remember to include all parts, including the line
cords, power supply units and the original batteries. (Please note
that we cannot take responsibility for goods damaged in transit).
Please obtain and keep proof of posting from the Post Office.
Hereby, Suncorp Technologies declares that this BT Synergy 5100
is in compliance with the essential requirements and other relevant
provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT Synergy 5100 is
Connecting to a switchboard
Technical information
This product is intended for use within the UK for connection to
the public telephone network and compatible switchboards, which
support tone and pulse dialling and timed break recall. If in doubt
please consult your service provider.
How many telephones can I have?
All items of telephone equipment have a Ringer Equivalence Number
(REN), which is used to calculate the number of items which may be
connected to any one telephone line. Your BT Synergy 5100 has a REN
of 1. A total REN of 4 is allowed. If the total REN of 4 is exceeded,
the telephones may not ring. With different telephone types there is
no guarantee of ringing, even when the REN is less than 4.
Inserting a pause
With some switchboards, after dialling the access code you may have
to wait for a moment while the switchboard picks up an outside line
so you will need to enter a pause in the dialing sequence.
Any additional handsets and chargers that you register have a REN
of 0.
Press and hold
to insert a pause (P) before entering the
telephone number.
You may also need to enter a pause when storing international
numbers or charge card numbers.
R&TTE
This product is intended for use within the UK for connection to the
public telephone network and compatible switchboards.
Recall
This equipment complies with the essential requirements for the
Radio Equipment and Telecommunications Terminal Equipment
Directive 1999/5/EC.
You may need to use the recall function if you are connected to
a switchboard/PBX (Private Branch Exchange), contact your PBX
supplier for further information. The recall function is set to timed
break recall and is also used for BT Calling Feature.
If you experience any problems, please call the Helpline on 0800 145 6789* or email [email protected]
BT &
Working together, supporting energy saving products
BT & British Gas have joined forces to help our customers find new ways to save energy
around the home, so we can all do our bit for the environment & save money too!
Offices worldwide
The services described in this publication are subject to availability
and may be modified from time to time. Services and equipment
are provided subject to British Telecommunications plc’s respective
standard conditions of contract. Nothing in this publication forms
any part of any contract.
© British Telecommunications plc 2008.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
BT Synergy 5100 (11/08) Issue 1
|