Synergy 2150
Digital cordless telephone and answering machine featuring DECT
User Guide
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Please open this page for a further
‘at a glance’guide to your Synergy 2150.
Please open this page for a further
‘at a glance’guide to your Synergy 2150.
At a glance
Del
Options
Scrolls up through
the display.
Opens the set up
menu.
Deletes numbers on
the display before
dialling.
Confirms setting
you want.
Int
Talk
Lets you make an
internal call or transfer
a call.
Synergy 2150
Press to make and
answer calls or to use
in handsfree mode.
Phonebook
Power/Secrecy
Scrolls down through
the display.
Switches the handset
on and off.
Displays the directory.
During a call, mutes
your voice so your
caller cannot hear
you, and you can talk
privately to someone
else in the room.
End
Press to end a call.
Press to step back
through options menu.
Locks the keypad so
you cannot press the
buttons accidentally.
Keypad
LNR
Recall
Press to redial the
last number called.
Used to access some
BT Select Services
and when using
your phone with
a switchboard.
Inserts a Pause when
storing a number in
the memory.
1
Base
Charging light
Comes on when the handset batteries
are being charged and goes off when
they are fully charged.
In use light*
Comes on when the
line is in use. Flashes
when a message has
been left or a call has
been logged.
Synergy 2150
*Will also flash in registration mode.
Charging
In Use
Power light
Comes on while the
mains power is
Power
switched on. Flashes
to indicate Day/Time
needs setting.
Page
Page
Press to page the
handset from the
base.
Display symbols
1. Indicates programming mode.
2. TAM on/off/messages (when flashing).
3. External line is in use.
4. Handset in use.
5. Indicates an internal call or when
transferring a call to another handset.
6. Secrecy feature is on. Your caller
cannot hear you.
7. Battery status indicator.
8. Confirms active signal between
handset and base.
INT
L
9. Handset loudspeaker.
10. Handset number.
1
2
3
4
5
6
7
8
9
10 11
11. A new call has been received.
2
MENU STRUCTURE
Only when TAM is answering
Call Screen
Message
Play
Message screen
Delete old
Memo
Save
Caller ID
View
Delete old
VIP
Delete
VIP 1
VIP 2
Name:
Synergy 2150
Phone book
New entry
Tel. number:
Change entry
Delete entry
Dial entry
Del
Options
Int
1
4
7
2
5
8
0
3
M
6
9
Delete all
R
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Notepad
View
Save
Melody
Volume
HS setting
Ext ringer
Int ringer
Melody
Volume
On
Off
Key tone
Language
Deutsch
English
Francais
Italiano
Espanol
Tone
Dial mode
Flash time
Base ringer
HS priority
Pulse
Base setting
Waiting…
Base PIN:
100MS
Others
Melody
Volume
See next page
TAM settings
Select base
Best base
Base 1-4
No priority
Handset 1-5
Change PIN
PSTN prefix
New PIN
On
Off
Show base
Base name
PSTN prefix
number
Set new name
Base 1-4
NO
HS
Call barring
Remove HS
Registration
Base 1-4
Handset 1-5
PSTN
PBX
Network
3
MENU STRUCTURE FOR THE ANSWERING MACHINE
Tam setting
Speaker
Day/Time
TAM mode
Volume 0123
Day: 1234567
Time: 00:00
Ans/Record
Answer only
*TAM off
Announce
Ans/Record
Answer only
246
Play
Change
Delete
Play
Change
Delete
Ring counts
Verbal
on
off
Remote PIN
PIN: 0000
Answering machine features
Handsfree
Skip backward
Play
Skip forward
Stop
Delete (messages)
Record memo
In this guide
At a glance
1
5
Key features
Introduction
7
Unpacking your Synergy 2150
For your records
8
8
Safety instructions
Setting up
9
10
Using your Synergy 2150
Making and receiving calls
Using the notepad
13
13
17
Using the phonebook
18
Using your Synergy 2150
answering machine
21
26
Message playback
Remote access
29
Remote access quick guide
30
BT Select Services
Using Caller display
Using VIP feature
Call waiting
31
31
33
33
34
Other services
Optional settings
Base station settings
Using additional handsets
35
37
41
Operating with additional
base stations
Connecting to a switchboard
Maintenance
44
45
47
48
50
51
52
Help
Technical information
Technical specification
Index
Hints and tips boxes
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a white box like this.
4
Key features
Up to five handsets work from
one base
Excellent handset range
Under ideal conditions you
can use your Synergy 2150
handset at up to 300 metres from
the base station outside, or up to
50 metres inside.
You can make internal calls
between handsets, transfer
an external caller to another handset
and hold three way calls between two
handsets and an external caller.
Make internal and external
calls at the same time
Notepad
Saving you the need of a pen and
paper, you can simply note down a
phone number on your Synergy 2150
handset’s memory during a call. You
can then look the number up later or
add it to the phonebook.
With the maximum of five
handsets registered to the
base station, your Synergy 2150 lets you
use all of them together. One handset
can be making an external call while
the other four handsets are being used
to make separate internal calls.
14
minute recording capacity
Enhanced call clarity
Offers the benefits of digital
recording.
Highly advanced digital
technology (DECT)
ensures much clearer calls than
the older style phones.
Caller Display & Calls Log
Let’s you know who’s calling you
before answering the telephone,
allowing you to decide whether or not
to answer the call.
20 name and number directory
Store up to 20 of your most
important or frequently
Handsfree via handset
dialled names and numbers in the
phonebook. It’s then easy to display
and dial numbers in the phonebook.
Each handset has an individual
directory.
This function lets you keep your
hands free, for example, to take notes.
It also enables others in the same
room to hear and join in the call.
5
Remote access
You can call your Synergy 2150 from
another TouchTone telephone to switch
it on or play back your messages.
Last 5 number redial
Display and redial any of the last five
numbers called from your handset.
Keypad guard
This prevents accidental dialling while
carrying the handset around.
6
Introduction
Your Synergy 2150 has been designed for ease of use and made
to the high standards set by BT.
Please read the instructions carefully
before use and retain this user guide
for future reference.
This user guide applies to both single
and multiple handset systems. The
internal call functions described in
this guide apply only to Synergy 2150
base stations with more than one
handset connected.
DECT
By purchasing the Synergy 2150 you
now own a product which combines
the advantages of cordless operation
with the performance of a high quality
corded telephone. It complies with the
Digitally Enhanced Cordless
Telecommunications (DECT)
standard and offers unparalleled
quality and features.
Important
If you wear a hearing aid, please
note that the Synergy 2150 works by
sending radio signals between the base
station and the handset. These signals
can interfere with hearing aids,
causing a humming noise.
Building up a phone system
You can use up to 5 handsets with your
Synergy 2150 base station without the
need for additional wiring.
Synergy 2150
Synergy 2150
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Options
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Options
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Synergy 2150
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Charging
In Use
Power
Synergy 2150
Synergy 2150
Page
Del
Del
Options
Int
Options
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Synergy 2150
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Unpacking your Synergy2150
For your records
If anything is missing, please contact
your place of purchase immediately.
Date of purchase:
Place of purchase:
Synergy 2150
Synergy 2150
handset.
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Serial number (on the underside of telephone base):
Purchase price:
Synergy 2150
Charging
In Use
Synergy 2150
base station.
Power
Page
For warranty purposes, proof of
purchase is required, so please keep
your receipt.
Handset
Battery pack.
Enter your Base Station PIN here
See pages 12 and 38 for more
information.
Plug mounted,
13 amp mains
adaptor.
Enter your remote access security PIN
code here.
Telephone
line cord
●
●
See page 26 for more information.
Belt clip
8
Safety instructions
Use only the approved
battery pack supplied. Spare
batteries – Item Code: 871996
are available from BT Shops and the
Synergy Helpline 0845 602 1041.
Do not dispose of used
batteries with general
household rubbish and do not
burn them.
Do not use the handsets in
places where there are
explosive hazards.
Do not try to use any other power
supply except the one provided,
otherwise you may permanently
damage your Synergy 2150. It may also
invalidate approval of this apparatus.
To get a replacement Synergy 2150
base station power supply unit – Item
Code 872073 – contact the Synergy
Helpline 0845 602 1041.
If you wear a hearing aid,
please note that the Synergy
2150 works by sending radio
signals between the base station and
handset. These signals can interfere
with hearing aids, causing a humming
noise.
There is a slight chance your
phone could be damaged by
an electrical storm. We
We advise that this product should not
be used near emergency intensive care
medical equipment and should not be
used by individuals with pacemakers.
Synergy 2150 can interfere with other
electrical equipment, e.g. answering
machines, TV and radio sets, clock
radio/alarms and computers if placed
too close. It is recommended that you
place your Synergy 2150 at least one
metre away from such appliances to
minimise any risk of interference.
recommend that you unplug your
Synergy 2150 from the mains power
and telephone socket during storms.
The Synergy 2150 will
produce a certain amount of
heat during operation.
Equally, the handset as well as any
additional chargers you purchase can
also become warm during charging.
We advise against placing these
products on antique, veneered or
wooden surfaces as damage may occur.
Make sure you connect the power and
telephone lines to the correct sockets
in the base station.
Do not use the Synergy 2150
in damp, humid conditions
such as bathrooms. Do not
expose the equipment or batteries to
fire and water.
Clean the handset and base station with
a damp (not wet) cloth or antistatic
wipe. Never use a dry cloth as this
may cause a static shock. Never spray
cleaning fluid directly onto the telephone.
9
Setting up
Follow these steps to set up your Synergy 2150 ready for use.
Plan the location of your
Synergy 2150
1 Connect the power cable
Your Synergy 2150 works by sending
Plug the power cable into the power
and receiving radio signals between
socket on your Synergy base station.
the base station and the handset.
The strength of the signal can depend
on where you site the base station.
Generally, the higher the base station
is located the better. An upstairs room
is ideal.
The following points should be
considered:
Plug the adaptor into the mains power
supply and switch on. The power light
comes on and starts to flash. This will
continue flashing until the Day & Time
are set (see page 22).
• It should be within 3 metres of a
power socket and phone socket
otherwise extension cables will be
required.
• Try to avoid locations near metallic
obstructions or electrical appliances,
such as TV sets, fridges, computers,
fluorescent lights, radiators, metal
pipes and metal window frames.
Install the rechargeable
2
battery in the handset
Please note
The Synergy 2150 has a range of
up to 300 metres outdoors and up to
50 metres indoors. It is possible that
the range may be affected by being
near water (e.g. large ponds, lakes
and the sea) as well as large metal
objects (e.g. radiators, metal partition
walls and steel girders).
The Synergy 2150 uses a nickel metal
hydride (NiMH) battery pack supplied.
Take care to connect the battery as
shown and replace the battery cover.
10
Charge the handset battery
for at least 16 hours
Battery low warning.
3
If the handset battery symbol is
empty and flashing, and you hear
a warning beep every 10 seconds,
you will need to recharge your
handset before you can use it.
Before you use your Synergy 2150 for
the first time, it is important to have
the handset battery fully charged.
We recommend that you leave the
Synergy 2150 on charge for at least
16 hours.
Battery performance
To keep your battery in the best
condition, leave the handset off the
base station for a few hours at a time
(after the initial 16 hour charge).
After charging your Synergy
handset for the first time,
Place the handset on the base. The red
charging light comes on. The handset
should come pre-registered to the
base station as HS1and this is shown
in the top right corner of the display.
subsequent charging time for the
battery is approximately
4-5 hours. Battery and case may
become warm during charging.
This is normal and not dangerous.
The battery symbol is also shown.
It flashes during charging. Once the
handset is fully charged, the display
shows a full battery symbol.
Note: Once the handset is fully
charged the red charging light will
go off.
Battery levels
50 -100%
0%
(flashing)
Under ideal conditions, the handset
battery should give about 12 hours
talktime (7 hours in handsfree
mode) or 150 hours standby on a
single charge.
100%
0-50%
Please note, however, that a new
NiMH battery does not reach its full
capacity until it has been in normal
use for several days.
Please note that while the NiMH
rechargeable battery can be
expected to give years of service
they do not last forever.
Their actual lifespan depends on
how heavily they are used but over
time, their capacity to recharge will
begin to diminish and they will
eventually need replacing.
11
Connect the telephone line cord
to the Synergy 2150 base station
Pre-set PINs
4
Your Synergy 2150 comes with a
pre-set PIN which you will need to
use to perform various functions on
your phone.
Plug the line cord into the line socket
on your Synergy base station.
Base station PIN is 0000– used
when adjusting base station settings
and registration of new handsets.
Synergy 2150
Customer Helpline
Synergy 2150
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Power
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0845 602 1041
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Page
5 Connect the telephone line cord
If you do not have modern phone
sockets, call Freefone 0800 800 150
and ask for a BT engineer to come
and fit the correct type. This is a
chargeable service.
Your Synergy is now ready for use.
12
Using your Synergy 2150
telephone
To switch your handset ON
Making and receiving calls
and OFF
Press buttons in the order shown
To make a call
Press and hold the POWER
button until the display
goes blank. The handset is
now off.
r
Press the green TALK
button. Display shows
You hear the dial tone.
.
Press the POWER button
again. You hear two beeps.
The display flashes
Searchingand then shows
the standby screen.
DIAL
Enter the number you want
and it is dialled.
r
Or
To preview the number
before you call.
To lock and unlock the keypad
DIAL
Enter the number you want.
It is shown on the screen
but not dialled. If you make
a mistake, you can change
the number by pressing
the DEL button to delete
individual digits.
This prevents you from
accidentally operating the
handset when you are
carrying it around.
Del
Press and release the
POWER button. Display shows
Keypad-lock.
Press the TALK button to
dial the number.
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Press the POWER button
again to unlock the keypad.
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To end a call
Please note
It is not possible to make emergency
calls when the keypad lock is on.
Press the red END button.
Or
Place the handset back on
the base.
13
Call monitoring
If you would like to listen to
To receive a call
When the phone rings: the
your caller on the handset
but allow others to hear the
call, you could turn the base
loudspeaker speaker on.
screen shows External
(without Caller Display).
Press the TALK button to
answer the call
Make your call and ensure
that the Lis displayed on the
handset.
Or
If the handset is on the base,
simply pick it up and talk.
Options
Options
Display will flash
Loudspeaker.
To use handsfree
Press the OPTIONS button
to confirm.
This function lets you keep
your hands free, for example,
to take notes, or to dial a
number. It also enables
others in the same room to
hear and join in the call.
Display will show Volume
0 1 2 3.0 is off, 3 is loud.
Del
Select the volume. (Settings
always start at 2.)
Options
Press the OPTIONS button
to confirm.
Press to get a line.
When making your call the
Lis displayed on the handset.
This has then established
start of dialling.
Caller display
The Synergy 2150 can let you know
who’s calling before you answer the
telephone.
Press and hold for 1 second.
The handset loudspeaker
With BT’s Caller Display service, your
Synergy base station receives caller
information which is transmitted over
the BT network, for more information,
see page 31.
symbol
will be displayed.
You will now hear ringing or
your caller on the handset
speaker.
Del
To change the volume.
Display will show Volume
1 2 3. The number flashing
is the current setting
Del
Use to adjust the level,
1 is quiet, 3 is loud.
Options
To confirm.
14
To switch off:
Secrecy
This lets you talk to
Press and hold for 1 second.
The loudspeaker symbol
will disappear from the
display.
someone else close by
without your caller hearing
the conversation.
Press to end the call.
During your call:
Press the SECRECY button.
Display shows Muteand
Your caller cannot hear you.
To adjust the earpiece volume
.
r
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During a call you can adjust
the volume of the handset
receiver.
To talk to your caller again.
Del
Press the UP and DOWN
To redial the last number
arrow buttons.
Display will show VOLUME
1 2 3.
The last number called is
displayed.
The number flashing is the
current setting.
To dial the number.
Del
Use the UP and DOWN arrow
buttons until the display
flashes at the desired volume
level.
To redial one of the last
5 numbers
Options
To confirm level.
The last number called is
displayed.
Please note
Del
To scroll through the last
5 numbers. (Or keep pressing
the REDIAL button).
Once you have adjusted the earpiece
volume, to use other functions during
a call you must be out of earpiece
volume control.
To dial the number displayed.
The handset automatically times out
after approx 8 seconds, or press the
OPTIONS button to confirm level.
15
Dialling mode
Your Synergy 2150 is preset
Go to Tone
If you are in the PULSE
to TONE dialling which most
modern exchanges use.
On some older exchanges or
PBX’s it may be necessary to
change the dialling mode to
PULSE.
dialling mode then certain
services accessed by tone
dialling are not available.
During the call you can
change to TONE by pressing
the OPTIONS button.
Options
Options
Del
Use the UP and DOWN
arrows to scroll to the
Del
Until the display flashes
BASE SETTING.
Go toTonecommand and
press the OPTIONS button.
Options
Options
Operation of your keypad
after this will now be in
TONE mode. When the call
is completed you will revert
to PULSE dialling.
Enter the 4-digit base station
PIN. Original setting 0000.
PIN
Options
Del
Until the display flashes
DIALMODE.
Go back
Options
Del
Until the display flashes
If during a call you have
selected a function using the
OPTIONS button, you can
revert back to a normal
display without losing the
caller if you select the option
Go back.
PULSE.
Options
Options
To confirm.
Del
Use the UP and DOWN
arrows to scroll to the
Go Backcommand and
press the OPTIONS button
to confirm.
Options
16
To use the recall button
This is used when connected
Using the notepad
You can store a telephone number in
your Synergy 2150 notepad memory
during a conversation.
to certain switchboards and
for some BT Select Services
or those services available
via your network provider.
Refer to page 31 for more
details.
To store a notepad number
Options
Press the OPTIONS button.
Time break recall (TBR) is
the method by which the
exchange/PBX can be
contacted and this is
operated by the R (recall)
button on the handset.
Del
Until the display flashes
Notepad.
The current notepad number
(if any) will be displayed.
Options
R
KEYPAD
Enter the number you want
to store. This will overwrite
any existing number.
Your Synergy 2150 recall
period is normally set to
100mS under the base
setting menu Flash time.
It should not normally be
necessary to alter this value
for use in the UK.
Options
To save the number.
To view and dial a notepad
number
Options
Press the OPTIONS button.
To exit the options menu at any time,
press the END button until the
display returns to standby.
Del
Until the display flashes
Notepad.
Options
Press the OPTIONS button.
Del
Until the display flashes View.
The notepad number is
displayed.
Options
To dial the number,
if required.
17
To store a notepad number in
the phonebook
Using the phonebook
You can store up to 20 of your most
important or frequently dialled numbers
in your Synergy’s phonebook.
You must include a name to
go with the number.
Options
Stored numbers can be up to 25 digits
long and each one must have a name
allocated to it. The maximum number
of characters in the name field is 12.
Del
Until the display flashes
Notepad.
Options
To ensure that the Caller Display
facility operates correctly you should
always enter the full telephone number
into the phone book, including the
area code, for example 0845602641.
Del
Until the display flashes
Save.
Options
Display shows Name:.
ABC
Use the keypad to enter the
name you want.
All entries in the phonebook are listed
in alphabetical order.
Options
The number is stored in the
phonebook.
To exit the options menu at any time,
press the
button until the display
returns to standby.
Using the keypad to enter
a name.
For example, to enter the
name ANNE:
2ABC
Press once to enter A.
Each time you have entered
a letter wait for the cursor
to move to the next space.
6MNO Press twice to enter N.
6MNO Press twice to enter N.
3DEF
Press twice to enter E.
1
0
To insert a space.
To insert ‘&’.
If you make a mistake, press
the DEL button to delete the
previous character or press
the END button.
Del
18
To store a name and number in
the phonebook
To enter a pause in a stored
number
Options
Press the OPTIONS button.
When storing the number,
press the REDIAL/PAUSE
button at the point where you
want to enter the Pause.
Del
Until the display shows
Phonebook.
Options
Del
Until the display shows
To edit an entry in the phonebook
New entry.
Options
Display shows Name:.
Press the OPTIONS button.
Options
ABC
Use the keypad to enter the
name you want.
Until the display shows
Phone book.
Del
For example, to enter the
name ANNE:
Press once to enter A.
Each time you have entered
a letter wait for the cursor
to move to the next space.
Options
Del
Until the display shows
Change entry.
2ABC
Options
Del
Until the display shows the
entry you want to change.
6MNO Press three times to enter N.
6MNO Press twice to enter N.
Options
The name flashes.
3DEF
Press twice to enter E.
1
0
To insert a space.
To insert ‘&’.
ABC
If required, enter a new name
to change it.
Options
To confirm the name.
Display shows the phone
number.
If you make a mistake,
press the DEL button to
delete the previous
character.
Del
KEYPAD
If required, enter a new
number to change it.
Options
To confirm the change.
Options
KEYPAD
Options
Display shows
Tel. number:.
Enter the telephone number
you want to store.
To confirm. You can now
store another entry.
19
To dial a number stored in the
phonebook
To delete all entries from the
phonebook
Press the OPTIONS button.
Options
The first entry is displayed.
Del
Until the display flashes
Phone book.
Del
Press to scroll through the
entries until the one you
want is displayed.
Options
Del
To dial the number.
Until the display flashes
Delete all.
Options
Options
Delete all?.
To confirm deletion.
Or
To delete an entry from the
phonebook
Press the OPTIONS button.
Options
To exit without deleting.
Until the display flashes
Del
Phone book.
Options
Del
Until the display shows
Delete entry.
Options
Del
Until the entry you want to
delete flashes.
Options
To confirm deletion.
20
Using your Synergy 2150
answering machine
As soon as the base station is
To set the base speaker volume
connected and fully charged, your
answering machine is ready for use.
Press to open the main menu.
Options
It comes with a pre-recorded answer/
record announcement: “Hello, your call
cannot be taken at the moment, so please
leave your message after the tone”. You
can use this announcement or record
Del
Press until the display flashes
TAM setting.
Options
Press the OPTIONS button
to confirm. Waitingwill flash
for one second and then
Speakerwill flash.
one of your own (see page 24).
As well as recording incoming
messages your Synergy 2150 can
record memos for other users (see
page 28) and allows you to skip
through or delete your messages.
Options
Press to confirm Speaker
Del
Use to adjust the volume.
0is off, 3is loud.
You can access your messages from
any Synergy 2100 Additional handset
or any external TouchTone telephone.
To confirm. You will then
hear the confirmation beeps.
Options
You will need to set the day and time
so that you will know when each
message was received.
21
Please note
To set the day and time
It is important to set the Day and
Time in preparation for using your
answering machine.
Options
Press to open the main menu.
Press the UP and DOWN
arrows until the display
flashes TAM Settings.
Del
Please note
Options
Press the OPTIONS button
to confirm.
If your Synergy 2150 is disconnected
from the power, for example during
a power cut, when power is restored
the display will show Searching...
followed by the idle screen and the
green power light on the base
will flash.
Del
Press the UP and DOWN
arrows until the display
flashes Day/Time.
Options
Press the OPTIONS button
to confirm.
You will not have lost your messages
but you will need to set the day and
time again.
Display will show
Day: 1234567
Time: 00:00
Once this is completed the green
power light on the base will no
longer flash.
Del
Use to scroll through 1 Mon,
2 Tues, 3 Wed, 4 Thurs,
5 Fri, 6 Sat, 7 Sun or press
the number on the keypad.
Options
Press the OPTIONS button
to confirm.
Enter the time using the
24 hour clock. So for 14:52
type 1452 on the keypad.
Options
Press the OPTIONS button
to confirm.
You will then hear the
confirmation beeps.
22
Answer only
To select day/time prompts
between messages
Your Synergy 2150 will play a
pre-recorded announcement but will not
allow your caller to leave a message.
However, you can record your own
announcement if you wish.
The day and time of a call is
recorded when it is received.
You can switch this on or off
when you listen to your
messages.
Please note
Options
Press to open the main menu.
An beside one of the above
indicates which mode the answering
machine is currently in.
✱
Del
Press until the display flashes
TAM setting.
Press the OPTIONS button
to confirm. Waitingwill flash
for one second and then
Speakerwill flash.
Options
To switch the answering machine
on/off and to set the answer
mode
Del
Press until Verbalis
Press to open the main menu.
Options
flashing.
Press until the display flashes
TAM setting.
Del
Options
To confirm.
To select ONor OFF.
Your chosen option will flash.
Del
Press the OPTIONS button
Options
to confirm. Waitingwill flash
for one second and then
Speakerwill flash.
(
indicates the current
✱
setting.)
Press the OPTIONS button
to confirm.
Options
Press until the display flashes
TAMmode.
Del
Setting the answer mode
Your Synergy 2150 has 2 answer
modes.
Options
Press to confirm.
Del
Press until your chosen
option flashes, ie:-
Ans/record
Ans/Record
Options
Ans Only
Your Synergy 2150 has a pre-set
announcement that allows your caller
to leave a message, however, you can
record your own announcement if you
wish, see page 24.
Tam off.
Press to confirm. You will
hear the confirmation beeps.
Please note
Indicates that the answering
machine is on.
23
To record your own announcement
Please note
If you are recording an announcement
using handsfree
the recording with the handset about
2 feet away from you for best results.
, you should make
You can record an
announcement of up to 3
minutes long to invite your
caller to leave a message.
A typical announcement for
Ans/Recordfor example
may be: “Hello, I cannot take
your call at the moment, so
please leave a message after
the tone”.
To delete an announcement
Press to open the main menu.
Options
Del
Press until the display flashes
TAM setting.
Options
Press to open the main menu.
Press the OPTIONS button
Del
Options
Press until the display flashes
TAM setting.
to confirm. Waitingwill flash
for one second and then
Speakerwill flash.
Press the OPTIONS button
to confirm. Waitingwill flash
for one second and then
Speakerwill flash.
Options
Del
Press until display flashes
Announce.
Options
Press the OPTIONS button
to confirm.
Del
Press until display flashes
Announce.
Del
To select Ans/Recordor
Answer only.
Options
Del
Press the OPTIONS button
to confirm.
Options
Press the OPTIONS button
to confirm.
To select Ans/recordor
Answer only.
Del
Until Deleteis displayed.
Display shows Delete?
Press the OPTIONS button
to confirm.
Options
Options
Press to delete the
announcement.
Del
Until changeis displayed.
Options
Options
Press the OPTIONS button.
You will then see Recording.
You should record your
message now.
Or
To exit and leave the current
message saved.
Press to end recording.
Your message will then play
back automatically.
Press to return to the menu.
24
Please note
Time saver
When the number of rings
Deleting your own announcement
restores the original pre-recorded
message.
is set to 4, the Synergy 2150
will answer after 2 rings if
new messages are left, and
after 4 rings if there are no
new messages. This is for
use during remote access,
see page 29,
To adjust the number of rings
before incoming calls are
answered
You can select the number
of rings from 2, 4 or 6 before
incoming calls are answered.
To adjust the base speaker volume
Options
Press to open the main menu.
When listening to your
messages:
Del
Press until the display flashes
TAM setting.
Options
Press the OPTIONS button
until display shows Volume
0 1 2 3.
Press the OPTIONS button
to confirm. Waitingwill flash
for one second and then
Speakerwill flash.
Options
Del
To select the volume. 0 is off,
1 is quiet and 3 is loud.
Del
Until Ring countsis
flashing.
Press the OPTIONS button
Options
to confirm.
Options
Press the OPTIONS button
to confirm.
To turn the handset speaker
on or off
Display shows Ringcounts
2 4 6.
Del
When listening to your
messages:
Until the number of rings
you want is flashing.
Options
Press for 1 second.
Press to confirm.
The
indicates that the
loudspeaker is on.
If it is missing then the
loudspeaker is off.
25
To adjust the handset speaker
volume
Memory full
Your Synergy 2150 has up to
When listening to your
messages:
minutes of recording time.
Del
Del
Display shows Volume123.
If a call arrives when the
memory is full the display
will show Memory full and
the caller will hear that their
message cannot be taken.
To select the volume.
1 is quiet and 3 is loud.
Press the OPTIONS button
Options
to confirm.
It is, therefore, advisable to
delete your messages to create
more space, see page 28.
To set your security PIN for
remote access
Message playback
Options
Press the OPTIONS button.
Del
Until display flashes
TAM Setting.
The following table provides a guide
to the possible message indications
you may see on your Synergy 2150 in
certain situations.
Options
Press the OPTIONS button
to confirm.
For example, if you have new
messages and the answering machine
Display will show Waiting
for 1 second then Speaker
will flash.
is on you will see the
flashing in
the display, New msgwill be displayed
on the LCD and the In Use light will
flash on the base LED.
Del
Until display flashes
Remote PIN.
Options
Press the OPTIONS button
to confirm.
Answer Machine Message indications
Icon
Message
status
LCD
display
Base
LED
On/Off
Display shows PIN XXXX
(Your PIN.)
New
New
msg
ON
Flashing
Flashing
Steady
Flashing
messages
Enter your new pin number.
Old
messages
Options
ON
Press the OPTIONS button
to confirm.
No
messages
ON
Display flashes Remote PIN.
New
New
msg
Flashing
OFF
OFF
OFF
No icon
No icon
No icon
Press to return to the menu.
messages
For information on how to use
remote access, see page 29.
Old
messages
No
messages
26
This shows that message
number one was recorded
on Wednesday at 15.35 and
is being played.
To play your messages
Options
Press the OPTIONS button.
If you have selected Verbal
onthen you will hear the
day and time of your
messages.
Del
Until display flashes
Message.
Options
Press the OPTIONS button
to confirm.
Your messages will continue
until all new messages have
been played.
Waitingwill be displayed
for one second and then:
New: 02
To skip, play, pause and delete
your messages
TOT:05 LSP:1
When listening to your
messages use these buttons:
Newis the number of new
messages received.
Press once to go to the start
of the current message.
Press twice to go back to the
previous message.
TOTis the total number of
old and new messages.
LSPis the current base
speaker setting.
Play/pause. During pause
display will show Pause...
The loudspeaker icon
indicates that the handset
loudspeaker is on.
Skip to the next message.
Delete the current message
on an individual basis.
Options
Options
Press the OPTIONS button
Record a memo.
Stop.
The display flashes Play.
Press the OPTIONS button
to confirm and play your
messages.
01
Wed 15:35
27
Press the OPTIONS button
to confirm.
Options
Options
To delete old messages
If you want to delete all of
Display will flash Waiting.
Press the OPTIONS button
to confirm.
your messages:
Options
Press the OPTIONS button.
Display will flash Play.
Display will flash
Message.
Del
Until display flashes Memo.
Press the OPTIONS button
to confirm.
Options
Options
Press the OPTIONS button
to confirm.
Recording...is displayed
and you will hear a long beep.
You can now start recording
your memo.
Waitingwill be displayed
for 1 second.
Options
Press the OPTIONS button.
Press when you have
finished recording.
Display will flash Play.
Del
Until display flashes Delete
old.
To use Call Screening
Options
Press the OPTIONS button
to confirm.
You can let your Synergy
2150 answer an incoming call
and hear the caller through
the handset speaker. You can
then decide whether to take
the call.
Display will show Delete
old?
Options
To delete the messages.
Or
To revert to the previous
menu and not delete.
Options
Options
Whilst the TAM is recording.
Display shows CallScreen.
Press the OPTIONS button
to confirm.
To record a memo
Display shows Screen.
You will hear who is calling.
To end screening.
You can record a memo up
to 3 minutes long that can
be played back as a normal
message.
Options
Press the OPTIONS button
Display will flash
Message.
28
To turn answering machine on
via remote access
Remote access
You can switch on and operate your
answering machine from any other
TouchTone telephone to play your
messages and memos.
Call your phone.
After approx. 16 rings, the
telephone answer machine
will answer and announce
“Answer off ”.
To keep your messages private, you
will need to enter your 4-digit security
PIN code before you can access your
messages.
Press the button.
✱
You will be prompted to add
your security code e.g. 0000.
The pre-set security code is 0000but
it is advisable to change this, see page
26 to change your security code.
PIN
You will hear “To play all
messages, press 2”.
You can keep a record of the new
number in the box printed in the front
of this guide.
To switch on the answer
machine in answer record
mode, press the 8 button.
8
9
To switch on the answer
machine in answer only
mode, press the 9 button.
Time Saver
If you have your ring count
set to 4 rings, then you can
tell if you have any new
messages before the machine
answers.
If the machine answers after
2 rings then you know you
have new messages. If it gets
to 3 rings, then you know
there are no new messages
and you can hang up, saving
you the cost of a call.
29
Remote access quick guide
To listen to your messages remotely
from an external telephone.
Call your answer machine and as
you listen to the announcement
press
.
✱
When prompted, enter your remote
access security PIN e.g. 0000.
If you incorrectly enter your
security PIN three times you will
be disconnected.
Press once to go to the start
of the current message.
Press twice to go back to
the previous message.
1
Play/ pause. During pause
display will show Pause...
2
Skip to the next message.
3
4
Delete the current message.
To select Memo.
2
8
9
Record a memo or
announcement.
5
To select Ans./record.
To select Answer only.
M
Stop.
6
Turn the Synergy 2150 off.
To select Ans./record.
To select Answer only.
7
8
9
30
BT Select Services
If you are connected to a digital
Please note
exchange, you can subscribe to a
range of BT Select Services. If you
wish to subscribe to any of these
services contact us on Freefone 0800
800 152 business, 150 residential,
8am to 6pm, Monday to Friday.
Caller Display information will
ONLY be saved if the call has NOT
been answered, or if the answering
machine has taken the call.
Caller Display information will not
be saved into the Call Log if the call
has been answered.
Using Caller Display
The following table provides a guide to
the call indications you may see on
your Synergy 2150.
If you have subscribed to your network
provider’s Caller Display service you
will be able to see the caller’s number
on the display (provided it is not
For example, if you have a new call the
icon will be flashing on the display,
new callwill be displayed on the LCD
(unless there are new messages when
new msgis shown) and the In Use light
will flash on the base LED.
withheld) prior to answering a call.
If you have not subscribed to Caller
Display then please contact your
network provider for details.
If a call is received and you have stored
a name and number into your
phonebook (see page 19) you will see
both the name and number and your
screen will look like this:
Call indications
Icon
Call
status
LCD
Base
LED
display
New calls
Old calls
Flashing
Steady
New call
Flashing
0876-42036523
John Brown
No calls
old or new
No icon
Please note
If there are both new messages and
new calls, New Msgwill be shown
on the display.
31
Del
Use to scroll through the
calls.
Please note
If someone has called several times
only the last day and time will be
recorded. The number of times the
caller has tried to contact you will be
shown on the right side of the screen.
Options
Press to show the day and
time of the call.
Up to 30 numbers can be
stored in this way.
01 Call 04
04/02 0944
Please note
If a call is not answered, by the
answering machine or by a person,
the number will be stored in the
memory with the time and date of
the call.
To view stored numbers
Options
To save a caller’s number into
the phone book
Press the OPTIONS button.
Del
Until display flashes
Caller ID.
When viewing your stored
numbers:
Options
Press the OPTIONS button
to confirm.
To see the time and date of
Options
the call.
Display will flash Waiting
for 1 second and then View
will flash.
Options
Display will flash Save.
Options
To confirm.
Press the OPTIONS button
to confirm.
Options
Display will show Name:
and the telephone number.
The screen will show how
many numbers have been
stored.
ABC
Enter the caller’s name.
To confirm. You will then
Options
hear the confirmation beeps.
NOTE: If no calls have been
received the screen will say
Data Empty.
New 01
Total 01
The first caller will be
displayed.
Options
32
To delete old numbers
To store a VIP number
Options
Options
Press the OPTIONS button.
Del
Until display flashes
Caller ID.
Del
Press until Caller IDis
flashing.
Options
Options
To confirm.
Press the OPTIONS button.
Press until VIPis flashing.
Press the OPTIONS button.
Press until VIP 1is flashing.
Press the OPTIONS button.
Enter the telephone number.
Del
Display will flash Waiting
for 1 second and then View
will flash.
Options
Del
Del
Until display flashes
Delete old.
Options
Options
To confirm.
123
Display shows Delete old?
Options
Follow exactly the same
procedure for VIP 2.
Options
To delete.
Or
To cancel and return to the
menu without deleting the
numbers.
Call Waiting
If an incoming call arrives while you
are already engaged on a telephone
call, you will hear a soft beep every
5 seconds (this beep is not audible to
the person you are speaking to).
Using the VIP feature
This feature allows you to store two
important numbers as VIPs. These
could be, for example, your partner’s
mobile number, a family or friend’s
number.
Instead of the engaged tone, the second
caller will hear an announcement to
hold on as you are aware that there is
a second call.
Used with Caller Display, when a VIP
rings a different ring tone will be
heard, alerting you that one of your
VIPs is calling and their number will
be displayed.
33
To use Call Waiting
You can answer the second
Other services
• Call my bill
• Call Barring
• Call Diversion
• Charge Advice
• Reminder Calls
• Three-way Calling
• Call Return 1471
call, without disconnecting
your first caller, by pressing
the CALL WAITING button.
The first caller will be put
on hold.
R
When you have spoken to
the second caller you can
return to the first caller by
pressing the CALL WAITING
button again. You can switch
For more information about these
Select Services, call BT on Freefone
0800 800 150 for residential or 152
for business. If you are not on the
BT network, please ask your
R
telecommunications supplier for
information on their services.
back and forth between the
two calls without
disconnecting either if you
wish.
If you wish to disconnect
the first call press the END
button after speaking to the
first caller.
The handset will then ring.
Press the TALK button
again and continue with the
second caller.
The second caller will only
be charged for their call from
the moment you answer and
not while they are waiting
for your initial contact.
34
Optional Settings
To adjust the handset ringer
volume
To exit the options menu at any time,
press the END button until the
display returns to standby.
The volume levels range
from 0-5 where 0 is off and
5 = maximum. The pre-set
level is 3.
To adjust the handset ringer
melody
You can also set the handset
to ring at different volumes
for external calls and
You can choose from 6
melodies. The pre-set melody
is 4.
internal calls (i.e. calls from
other handsets registered to
the base station).
You can also set different
melodies for external calls
and internal calls (i.e. calls
from other handsets
Options
Press the OPTIONS button.
registered to the base station)
Del
Until display flashes
HS setting.
Options
Press the OPTIONS button.
Options
Del
Press the OPTIONS button
Until display flashes
HSsetting.
Del
To select either Ext.ringer
(to set the ring volume for
external calls) or Int.ringer
(to set the ring volume for
internal calls).
Press the OPTIONS button
to confirm.
Options
Del
To select either Ext.ringer
(to set the ring melody for
external calls) or Int.ringer
(to set the ring melody for
internal calls).
Options
Press the OPTIONS button
Del
Until the display flashes
Volume.
Options
Press the OPTIONS button.
Options
Press the OPTIONS button
Del
Until the display flashes
Melody.
Del
To hear and switch between
volume settings 0-5.
Options
Press the OPTIONS button
to confirm.
Options
To confirm the setting
displayed.
35
Del
To hear and switch between
To set a different language for
the display
the different melodies 1-6.
Press the OPTIONS button
to confirm the setting
displayed.
Options
You can set the options of
‘English’, ‘Francais’,
‘Deutsch’, ’Italiano’ or
‘Espanol’.
To switch the keytones off and on
Options
Del
Until the display flashes
When you press a button on
the handset, you hear a
beep. You can switch these
beeps off.
HS setting.
Options
Del
Until the display flashes
Language.
Options
Options
Del
Until the display flashes
Del
To scroll through the options,
Deutsch, English,
HS setting.
Options
Francais, Italianoor
Espanoluntil the required
language flashes.
Del
Until the display flashes
Key tone.
Options
Please note
The current language
setting is indicated by an ✱ before
Del
Until the display flashes
ONor OFF.
To confirm the setting
displayed.
Options
the country’s language.
To select the language
Options
displayed.
36
Base station settings
To adjust the base ringer melody
To adjust the base ringer volume
You can use your handset to
change the melody.
You can use your handset
to change the melody.
The settings range from
0-5, where 0 = off and
5 = maximum.
Options
Del
Until the display flashes
Base setting.
Options
Options
Del
Until the display flashes
PIN
Enter the 4-digit base station
PIN. Original setting 0000.
Base setting.
Options
Options
PIN
Enter the 4-digit base station
PIN. Original setting 0000.
Del
Until the display flashes
Baseringer.
Options
Options
Del
Until the display flashes
Base ringer.
Del
Until the display flashes
Melody.
Options
Options
Del
Until the display flashes
Volume.
Del
To hear and select the choice
of melody you want 1-6.
The original setting is 4.
Options
Del
To hear and select the volume
you want 0-5. The original
setting is 3.
To confirm the selection
displayed. You hear a
confirmation ring.
Options
To confirm the selection
displayed. You hear a
confirmation ring.
Options
37
To set the handset priority
To change the base station PIN
If you are using more than
one handset on your base
station, you can select one
handset to ring before all the
others. You can then set the
number of rings it will make
before the other handsets
start ringing.
If you change your base
station PIN, keep a record of
the new number by writing
it in the space provided on
page 8.
Options
Del
Until the display flashes
Base setting.
Options
Options
Del
Until the display flashes
Basesetting.
PIN
Enter the 4-digit base station
PIN. Original setting 0000.
Options
Options
PIN
Enter the 4-digit base station
Del
Until the display flashes
Change PIN.
PIN. Original setting 0000.
Options
Options
Del
To scroll through and select
HS Priority.
PIN
Enter the new 4-digit PIN you
want.
Options
To confirm.
Options
To confirm new PIN. Display
shows Retype.
Del
To scroll through the options:
No priority- all handsets
ring at the same time.
Handset 1-5- the selected
handset rings first.
PIN
Re-enter the new PIN.
To confirm the setting.
Options
To confirm the displayed
setting. Display flashes
Ring(1-99).
Options
KEYPAD
Enter the number of rings
you want the selected
handset to ring before the
other handsets.
Options
To confirm.
38
To select which base station
you want your handset to use
To set call barring
You can bar calls with up to
Options
five different prefixes, making
it impossible to dial out if a
telephone number is
preceded by one of these
prefixes. This could be an
international dialling code
or a premium rate service.
You can also specify
Del
Until the display shows
Selectbase.
Options
Del
To scroll through the options:
Best base= your handset
will automatically select the
base station with the
strongest reception.
individual handsets on which
you want to set call barring.
Base1-4= you can select
a specific base to use.
Options
Options
To confirm.
Del
Until the display flashes
Basesetting.
Options
To display the base station name
on your handset
PIN
Enter the 4-digit base station
PIN. Original setting 0000.
Your handset can display
the name of the base station
to which it is currently
registered.
Options
Del
Until the display flashes
Callbarring.
Options
The display flashes NO:.
Options
Del
KEYPAD
Enter the prefix number to
be barred. (If you are barring
international calls, enter 00).
Until the display shows
Show base.
Options
Options
Display shows HS.
Del
Until the display shows
Base name.
KEYPAD
Enter the handset number(s)
1-5 you want calls to be
barred from.
Options
Del
Until the display shows
ON.
To confirm. You hear a
confirmation ring.
Options
Options
To confirm the setting.
Repeat the steps above to
enter up to five separate
barred prefixes.
39
To change the base station name
If you choose to display the
base station name on your
handset (see above), you can
give each base a different
name. For example, ‘Office’
or ‘Home’.
Options
Del
Until the display shows
Show base.
Options
Del
Until the display shows
Setnewname.
Options
Del
Until the base name you wish
to change is flashed on the
display.
Options
ABC
Use the keypad to enter the
new base station name.
Options
To confirm the setting.
See page 18 for details of
how to enter letters.
40
Using additional handsets
Registering an additional Synergy handset with the base station
or de-registering a handset.
As well as your original handset,
you can register up to a further 4
additional handsets to your Synergy
2150 base station.
At the handset:
Options
Del
Until the display flashes
Registration.
The system allows internal calls
between two handsets while a third is
making an external call.
Options
Del
Press to display the available
base station names BASE1-4.
Each additional handset you purchase
must be registered with the base
station.
If your handset is already
registered to another base,
then the display shows
next to the base name.
✱
Please note
Options
When a free base station
number is displayed. Display
then shows Searchingand
the base station number.
Remember to charge the batteries of
new handsets for at least 16 hours.
When switched on, a new additional
handset will display NotSUB.
This tells you that the handset is not
yet registered with the base station.
When the handset has
detected the base station
signal, it gives a confirmation
ring. You are asked to enter
the base station PIN.
To register a handset
PIN
Enter the 4-digit base
station PIN. The pre-set PIN
is 0000. (To change the PIN,
see page 38.)
At the base station:
Press the PAGE button and
hold for at least 10 seconds,
until you hear the validation
tone, then release the button.
Page
Options
The LED will stop flashing
(unless there are new
messages).
The InUseLED on the base
will flash repeatedly. You
must register the handset in
the next 10 minutes.
The display shows the
normal standby setting when
the registration process is
completed.
41
The handset is automatically
registered with the next
available handset number.
This number is shown on the
To call another handset
Press the INT button. Display
Int
display as HS 2, 3 4or 5.
,
shows the INTsymbol and
Internal.
Please note
Enter the handset number
you want. Display shows
the number and the called
handset rings.
If the registration process fails, the
handset display shows NotSUBand
you should begin the process again.
Press the END button to end
the call.
To de-register a handset
To transfer an external call to
another handset
Press buttons in the order shown
You can use your handset to
de-register another handset
from a base station. You
cannot de-register the
handset you are using from
the base station you are using.
Your caller is put on hold and
you hear the dialling tone.
Int
KEYPAD
Enter the handset number to
which you want to transfer
the call. When the handset is
answered
Options
The call is transferred.
Del
Until display flashes Base
setting.
If the handset is not
answered, press the INT
button to speak to the
caller again.
Options
PIN
Enter the 4-digit base station
PIN, the pre-set PIN is 0000.
Options
Until the display shows
Del
RemoveHS.
Options
Del
Until the handset number
you want to de-register is
flashing.
Options
To confirm.
You will hear a confirmation
tone and the display will
return to Remove HS.
42
To hold a three-way conversation
You can talk to one external
call and another internal
caller at the same time on
your Synergy handset.
During a call with an external
caller:
Your caller is put on hold and
you hear a tone.
Int
KEYPAD
Enter the handset number to
which you want to transfer
the call. When the handset is
answered.
Press and hold the button
#
for a few seconds until the
display clears. You can now
start your three-way
conversations.
43
Operating with additional
base stations
You can use up to five handsets on
each Synergy 2150 base station, and
up to four base stations with your
handset to build up a comprehensive
cordless telephone system.
In this way when selecting
your base station to operate
from, the handset will
automatically display your
new base name, once it has
established connection,
e.g. name Base 1 as Home
and Base 2 as Office.
The handset supplied with each base
station is already registered as HS1.
To register your handset to
another base station
Please note
When registering handsets to another
manufacturer’s base, the assigned
handset number may not appear in
the handset display.
You can register a handset
with up to 3 other base
stations.
Follow the same steps shown
on page 41, ensuring that
you select a base station that
is free i.e. one that has no ✱
against it.
To find out the handset number,
press INT then 1 to call handset 1.
Then look at the display on handset 1
to see your handset number.
Press and hold the PAGE
Page
button on the base station
you want to register your
handset to. It sends a unique
signal and your handset will
automatically accept it as the
next base station.
To avoid confusion you may
wish to allocate a different
name from your original base.
This can be done by following
the steps on page 40.
44
Connecting to a switchboard
When connecting your Synergy 2150
to a switchboard/PBX, you may need
to change the dialling mode from
To change the network
connection
TONE to PULSE.
When connected to some
switchboards/PBX’s you
may encounter higher than
normal speech levels. If this
is the case you can alter the
network setting from PSTN
to PBX which would reduce
the levels to normal.
To change the dialling mode
The dialling mode is set to
TONE when the product is
supplied.
Options
To change to PULSE.
Options
Del
Until the display flashes
Base setting.
Del
Until display flashes Base
setting.
Options
Options
PIN
Enter the 4-digit base station
PIN. Original setting 0000.
PIN
Enter the 4-digit base station
PIN. Original setting 0000.
Options
Options
Del
Del
Until the display flashes
Dialmode.
Until the display flashes
Network.
Options
Options
Del
Until the display flashes
Del
Until PBXis flashing.
Pulse.
Options
To confirm the setting.
Options
To confirm setting.
45
To enter a PSTN pre-fix code
Please note
Each time the PSTN pre-fix code is
dialled a pause will automatically be
inserted before the telephone
number is dialled.
With some switchboards it
may be helpful to dial a
pause after entering the
PSTN pre-fix code eg: 9,11
etc. to enable you to get an
outside line. However, your
Synergy 2150 can enter a
pause automatically for you.
Please note
Each time you dial out on
a PSTN number you must
still dial the pre-fix code
i.e. you will still have to
dial the pre-fix code 9,11 etc.
to enable an outside line to
be established.
The numbers held in the
directory must also have the
PSTN pre-fix code to gain
an outside line with some
switchboards.
Options
Del
Until the display flashes
Basesetting.
Options
PIN
Enter the 4-digit base station
PIN. Original setting 0000.
Options
Del
Until the display flashes
PSTNprefix.
Options
KEYPAD
Enter the pre-fix number
after which you want the
pause to be inserted. This
can be up to 5 digits.
Options
To confirm the setting.
46
Maintenance
If you have to return your
Synergy 2150
General
Simply clean your Synergy 2150 with
a damp cloth (not wet) or an antistatic
wipe. Never use a dry cloth as this
may cause a static shock.
Pack the unit securely, preferably in
the original packaging. All parts must
be returned including the mains power
adaptor. We cannot take responsibility
for goods damaged in transit.
Service
Within guarantee
If you experience a problem with your
Synergy 2150 you should contact the
Synergy Helpline on 0845 602 1041.
Calls are charged at local call rates.
If the problem is not remedied, you will
be advised to contact your original
point of purchase.
Some retailers offer extended warranty
schemes for cover outside the initial
12-month period. Please ask them for
details.
Outside warranty
If your Synergy 2150 needs repair
after the warranty period has ended,
contact the Synergy Helpline on
0845 602 1041 for information on
our recommended repair agents.
47
Help
BT accepts no responsibility for damage
caused to your Synergy handset by
using any other type of battery.
Emergency calls
The emergency services can be
contacted in the UK by dialling 999
or 112 which is valid in any country
that is a member of the European
community.
No display appears
The battery may be flat or dead.
Recharge or replace the battery.
No dial tone
Is the telephone line cord plugged into
the phone socket?
Please note
If your Synergy 2150 is connected to
a switchboard/PBX, you may have
to dial an access number before 999 to
contact the emergency services. Some
switchboards cannot dial out during
a power failure.
Check that the base station is connected
to the mains power and switched on.
You cannot link up with the base station
If the display shows NotSUB, the
handset must be registered with the
Synergy 2150 base station. See page 41.
The Synergy 2150 will not work
when the power fails. Alternative
arrangements should be made for
access to emergency services.
Is the display flashing
?
The mains power cable may not be
connected at the base or switched on.
Are you in range of the base station?
Battery could be low or flat.
Replacing the handset battery
After a time, you may find that the
handset battery is running out of
charge more quickly. This is a standard
sign of wear and the battery will need
replacing.
If using more than one base station,
check that you are connected to the
correct base. See page 39.
No ring on the handset or base station
The ringer volume may be switched to
silent. To adjust the ringer volume on
the handset, see page 35, on the base
station, see page 37.
Spare batteries (Item Code 871996)
are available from BT Shops or
contact the Synergy 2150 Helpline
0845 602 1041.
Do not immerse batteries in water or
throw them into a fire, or dispose of
them with ordinary domestic refuse.
Check that that the base station is
plugged into the phone socket.
48
Check that that the base station is
plugged into the mains power and
switched on.
If you are still experiencing difficulty,
call the Synergy 2150 Helpline
0845 602 1041.
Buzzing noise on my radio, TV,
computer or hearing aid
Sometimes, your Synergy 2150 can
interfere with other electrical
equipment if it is placed too close.
Please note
In the event of a mains power failure,
date/time stamp will need to be reset.
It is recommended that you place
your Synergy 2150 and other Synergy
handsets at least one metre away from
such appliances to avoid any risk of
interference.
The charger does not appear to be
working
Check that:
• the power adaptor is properly
plugged in to the charger
• your handset has slotted correctly
into the charger
• the battery is correctly fitted into
the handset
Are you using the correct power
adaptor?
Synergy 2150 base station power
supply is Item Code 872073.
Cannot adjust the option in the base
station
Is someone else making changes via
another handset?
Have you pressed the OPTIONS
button to confirm your selection?
If you are still experiencing difficulty,
call the Synergy 2150 Helpline on
0845 602 1041.
Have you pressed the OPTIONS button
to confirm your selection?
49
Technical information
Connection to the BT telephone
Environment
network
Your Synergy 2150 should be kept free
of dust, moisture, high temperature,
vibration and should not be exposed
to direct sunlight. Do not stand it on
carpets or other surfaces which
generate fibres or place it in locations
which prevent the free flow of air over
its surfaces.
Synergy 2150 is fully approved for
connection to the BT network provided
it is used according to the instructions
in this guide. The telephone lines must
provide Multi-frequency (Touch Tone)
dialling capabilities.
It may be connected to Direct Exchange
Lines and switchboards (PBXs) with
new plan (plug and socket)
arrangements.
Warning
The apparatus is designed to be
operated in a normal office or domestic
environment where the relative
humidity does not exceed 75%.
It should not be used in bathrooms
or near water.
Connecting to switchboards
Synergy 2150 is only approved for use
with a compatible switchboard
including those which do not provide
secondary proceed indication.
If the power fails
Alternative arrangements should be
made for access to emergency services.
If you would like a list of suitable
switchboards, contact BT on 154.
If you do not have a compatible
switchboard, it cannot be guaranteed
that the product will operate correctly
under all possible conditions of
connection. If you have any difficulties,
contact BT on 154.
How many phones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. The Synergy
2150 has a REN of 1. Any other
instrument provided by BT may be
assumed to have a REN of 1 unless
otherwise stated. A total REN of 4 is
allowed.
Generally, Synergy 2150 can be
connected to any switchboard where a
simple modern telephone can be used
to make and receive calls. Synergy 2150
is suitable for connection to
switchboards which return secondary
proceed indication.
50
Technical specification
Standard
DECT, GAP
Number of channels
Radio frequency range
Duplex method
Channel spacing
Bit rate
120 duplex channels
1880 MHz to 1900 MHz
Time-division multiplexing. 10 ms frame length
1728 kHz
1152 kbit/s
Modulation
GFSK
Voice coding
32 kbit/s
Transmitted power
Range
10 mW, average output per channel
Up to 300 metres outdoors (uninterrupted line
of sight)
Up to 50 metres in buildings
Power supply
Base station 230 V/50 Hz (AC adaptor)
3.6 VA
Power consumption base station
Operating time, mobile unit
(with fully charged battery)
Standby: up to 150 hours
Phone in use: Up to 12 hours
Handsfree: Up to 7 hours talktime.
Permitted ambient conditions
for operation (maximum)
0˚C to 55˚C – Handset; 5˚C to 45˚C
Base; 15% to 90% rel. humidity
Permitted storage temperature
Signalling method
Signal key function
Base station dimensions
Handset dimensions
Weight
–10˚C to +60˚C
DTMF and PULSE
Timed Break Recall
120mm x 126mm x 60mm (L x W x H)
151mm x 46mm x 30mm (L x W x H)
Base station: 175g
Handset: 115g (with battery)
51
Index
ringer volume
select which base station
37
39
Answering machine
answer mode
23
21
14
28
24
28
25
26
26
25
23
27
28
24
29
base speaker volume
call monitoring
call screening
delete announcement
delete old messages
handset speaker on/off
handset speaker volume
memory full
number of rings
on/off
play messages
record memo
record own annoucement
remote access
save caller’s number into
phonebook
Batteries
charging
helpline
installing
levels
low warning
performance
replacing
11
49
10
11
11
11
48
Building up a phone system
7
39
14
28
33
31
Call barring
Call monitoring
Call screening
Call waiting
32
26
Caller display
security PIN
select day/time prompts
set day and time
time saver
view stored numbers
VIP feature
23
22
25, 29
32
Calls
end
handsfree
make
receive
redial
secrecy
three-way calling
transfer
13
14
13
14
15
15
43
42
33
At a glance
1, 2
Base station
additional
44
40
39
37
change base station name
handset display
melody
Cleaning
47
7
DECT
PIN number
priority, handset
register handset
12, 38 Delete
38
announcement
old messages
24
28
41
52
old numbers
33
Mains adaptor
Maintenance
Make a call
10
47
13
Dialling mode
change
pulse
16, 45
45
16
16
Melody
tone
base station
handset
37
35
Display symbols
2
13
16
47
End a call
Go back option
Guarantee
Memory full
Menu
26
3
Notepad
Handset
dial a number
store a number
store in phonebook
view a number
17
17
18
17
additional
41
42
42
39
15
36
35
3
14
13
41
35
38
43
42
42
call another handset
de-register
display which base station
earpiece volume
keytones
melody
menu
monitor
on/off
register
ringer volume
ringer priorities
three-way call
transfer external call
transfer
Number of rings
25
35
Optional settings
On/Off
answering machine
handset
handset speaker
23
13
26
Pause
19
Phonebook
delete
18
20
20
20
19
19
19
delete all
dial a number
edit an entry
pause
Handsfree
14
48
49
7
Help
store a name and number
Helpline
Phone system – building up
7
Introduction
Key features
Keypad lock/unlock
Language display
Lock keypad
Location
PIN
5, 6
13
36
13
base station
pre-set
remote access
12, 38
12
26
Play messages
27
10
10 Power socket
53
Power cable
Recall
10 Tone dialling
16, 17 Unpacking
14 Unlock keypad
VIP
16
8
Receive a call
13
33
Record
memo
own announcement
28
Volume
24
earpiece
handset ringer
handset speaker volume
base station ringer
15
35
26
37
Redial
15
29
26
Remote access
Remote access PIN
Warranty
47
REN (Ringer Equivalence Number) 50
Returning your Synergy 2150
Safety instructions
47
9
Secrecy
15
26
Security PIN for remote access
Select services
caller display
VIP feature
31
31
33
33
call waiting
Service
47
10
Setting up
Switchboard
45
45
45, 49
46
dialling mode
connecting
PSTN pre-fix code
Switch handset on/off
Technical information
Telephone socket
13
50
12
51
12
43
25
Technical specification
Telephone line cord
Three-way conversation
Time saver
54
Offices worldwide
CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC
(Low Voltage Directive)
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
APPROVED for connection to
telecommunication systems specified in
the instructions for use subject to the
conditions set out in them
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2000.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Partnership Limited.
Printed in China. Synergy 2150. Issue 1 (5/00) 7
610384
Printed on paper which meets international environmental standards.
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