Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Synergy 2110
Digital cordless telephone featuring DECT
User Guide
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
At a glance
Int/Secrecy
Lets you make an
internal call or transfer
a call.
Redial
Press to redial the last
number called.
During a call, mutes
your voice so your
caller cannot hear you,
and you can talk
privately to someone
else in the room.
Also allows you to enter
a pause when storing
numbers in the
Synergy 2110
memory.
Memory
Use to store and dial up
to 10 phone numbers.
Calls
Lets you view
and dial from the
Calls List.
Calls
Redial
Int
End call
Press to end a call,
or switch the handset
off/on.
Talk
Press to make
a call and answer
a call.
Del/Volume
Use to delete numbers.
Adjusts the earpiece
volume.
Options/Recall
Options
R
SOS
Del
Lets you adjust
and confirm the settings
of your phone.
u
SOS
Used to access BT
Select Services and
when using your phone
with a switchboard.
Lets you store and dial
your Direct Call
Emergency number.
1
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
New call
Flashes to show that
a new call has been
received.
Synergy 2110
Charge
New call
Lights up when the
handset battery is
charging.
Charge
Power/In Use
Power/In Use
Steady – indicates
power is on.
Page
Flashing – indicates
that the line is in use
or base is ready for
handset registration.
Page
Press to page the
handset from the
base station.
Explanation of the
display icons
INT
Steady
Flashing
Options mode
External line in use
Incoming call
INT
Internal call
Incoming call from another handset
Battery low
Battery exhausted
Battery half full
Battery full
Handset linked to base station
Memories
Out of range or searching for base station
New calls/Setting Caller Display functions
Secrecy/hold
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
In this guide
At a glance
Key features
1
4
Introduction
5
6
Unpacking your Synergy 2110
For your records
6
Safety instructions
Setting up
7
8
Using your Synergy 2110
Making and receiving calls
Using the 10 number memory
Direct call
11
11
12
13
Handset settings
Base station settings
15
16
BT Select Services
Caller Display Service
Call Waiting
18
18
19
Other services
20
Using additional handsets
21
Operating with additional
base stations
Help
23
24
General information
26
26
27
27
27
Guarantee
Technical information
Switchboard compatibility
Switchboard External Line access code
Index
29
Note
In this user guide, we’ve included helpful tips and
useful notes. They are shown in a white box like this.
3
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Key features
Up to five handsets work from
one base
Excellent handset range
Under ideal conditions you
can use your Synergy 2110
handset at up to 300 metres from
the base station outside, or up to
50 metres inside.
You can make internal calls
between handsets, transfer
an external caller to another handset
and hold three way calls between two
handsets and an external caller.
Earpiece volume control
10 number memory
You can adjust the volume of the
handset receiver during a call to low,
medium or high.
Store up to 10 of your most
important or frequently
dialled numbers in the memory. It’s
then easy to display and dial numbers
in the memory. Each Synergy 2110
handset has an individual memory.
Last number redial
Display and redial the last number
called from your handset.
Enhanced call clarity
Highly advanced digital
technology (DECT)
Caller Display & Calls List
ensures much clearer calls than
the older style phones.
Lets you know who’s calling you before
answering the telephone, allowing
you to decide whether or not to answer
the call.
Also saves the details of the last 10
callers in a Calls List.
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Introduction
Your Synergy 2110 has been designed for ease of use and made
to the high standards set by BT.
Please read the instructions carefully
before use and retain this user guide
for future reference.
This user guide applies to both single
and multiple handset systems. The
internal call functions described in
this guide apply only to Synergy 2110
base stations with more than one
handset connected.
DECT
By purchasing the Synergy 2110 you
now own a product which combines
the advantages of cordless operation
with the performance of a high quality
corded telephone. It complies with the
Digitally Enhanced Cordless
Telecommunications (DECT)
standard and offers unparalleled
quality and features.
Important
If you wear a hearing aid, please note
that the Synergy 2110 works by sending
radio signals between the base station
and the handset.
These signals may interfere with some
hearing aids, causing a humming
noise.
Building up a phone system
You can use up to 5 handsets with your
Synergy 2110 base station without the
need for additional wiring.
Synergy 2110
Synergy 2110
Calls
Calls
Redial
Int
Redial
Int
Synergy 2110
Options
R
SOS
Del
Options
R
SOS
Del
New call
Volume
Volume
Charge
Power/In Use
Synergy 2110
Synergy 2110
Page
Calls
Calls
Redial
Int
Redial
Int
Options
R
SOS
Del
Options
R
SOS
Del
Volume
Volume
Synergy 2110
Calls
Redial
Int
Options
R
SOS
Del
Volume
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Unpacking your Synergy2110
For your records
If anything is missing, please contact
your place of purchase immediately.
Date of purchase:
Place of purchase:
Synergy 2110
Synergy 2110
handset.
●
●
●
●
Calls
Redial
Int
Options
R
SOS
Del
Serial number (on the underside of telephone base):
Purchase price:
Volume
Synergy 2110
New call
Synergy 2110
base station.
Charge
Power/In Use
Page
For warranty purposes, proof of
purchase is required, so please keep
your receipt.
Handset
Battery pack.
Enter your Base Station PIN here:
(original setting = 0000)
Plug mounted,
13 amp mains
adaptor.
See pages 10 and 16 for more
information.
Telephone
line cord
●
●
Belt clip
6
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Safety instructions
Use only the approved battery
pack supplied. Spare batteries –
Item Code: 871996 are available
from BT Shops and the Synergy Helpline
0845 602 1041.
Do not dispose of used batteries
with general household rubbish
and do not burn them.
Do not use the handsets in places
where there are explosive
hazards.
Do not try to use any other power supply
except the one provided, otherwise you
may permanently damage your Synergy
2110. It may also invalidate the guarantee
of this apparatus. To get a replacement
Synergy 2110 base station power supply
unit – Item Code 872273 – contact the
Synergy Helpline 0845 602 1041.
If you wear a hearing aid, please
note that the Synergy 2110 works
by sending radio signals between
the base station and handset. These
signals may interfere with some hearing
aids, causing a humming noise.
Do not open the handset or base station.
This could expose you to high voltages or
other risks. Contact the helpline for all
repairs.
Synergy 2110 can interfere with other
electrical equipment, e.g. answering
machines, TV and radio sets, clock
radio/alarms and computers if placed too
close. It is recommended that you place
your Synergy 2110 at least one metre away
from such appliances to minimise any risk
of interference.
There is a slight chance your
phone could be damaged by an
electrical storm. We recommend
that you unplug your Synergy 2110 from
the mains power and telephone socket
during storms.
Make sure you connect the power and
telephone lines to the correct sockets in
the base station.
The Synergy 2110 will produce a
certain amount of heat during
Clean the handset and base station with a
damp (not wet) cloth or antistatic wipe.
Never use a dry cloth as this may cause a
static shock. Never spray cleaning fluid
directly onto the telephone.
operation. Equally, the handset as
well as any additional chargers you
purchase can also become warm during
charging. We advise against placing these
products on antique, veneered or wooden
surfaces as damage may occur.
Do not use the Synergy 2110 in
damp, humid conditions such as
bathrooms. Do not expose the
equipment or batteries to fire and water.
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Setting up
Follow these steps to set up your Synergy 2110 ready for use.
Plan the location of your
Synergy 2110
Please note
The Synergy 2110 has a range of up
to 300 metres outdoors and up to
50 metres indoors. It is possible that
the range may be affected by being
near water (e.g. large ponds, lakes
and the sea) as well as large metal
objects (e.g. radiators, metal
Your Synergy 2110 works by sending
and receiving radio signals between
the base station and the handset.
The strength of the signal can depend
on where you site the base station.
Generally, the higher the base station
is located the better. An upstairs room
is ideal.
partition walls and steel girders).
The following points should be
considered:
1 Connect the power cable
• It should be within 3 metres of a
power socket and phone socket
otherwise extension cables will be
required.
Plug the power cable into the power
socket on your Synergy base station.
• Try to avoid locations near metallic
obstructions or electrical appliances,
such as TV sets, fridges, computers,
fluorescent lights, radiators, metal
pipes and metal window frames.
• Make sure it is at least 1 metre
away from other electrical products
to avoid interference.
Plug the adaptor into the mains power
supply and switch on.
The Power/In Use light comes on.
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Battery levels
Install the rechargeable
battery in the handset
2
0-50%
50-100%
100%
flashing
Battery low warning.
If the handset battery symbol is
empty and flashing, and you hear
a warning beep every 10 seconds,
you will need to recharge your
handset before you can use it.
The Synergy 2110 uses a Nickel
Cadmium (Ni-Cd) battery pack supplied.
Take care to connect the battery as
shown and replace the battery cover.
Battery performance
To keep your battery in the best
condition, leave the handset off the
base station for a few hours at a time
(after the initial 16 hour charge).
After charging your Synergy handset
for the first time, subsequent charging
time for the battery is approximately
4-5 hours. Battery and case may
become warm during charging.
This is normal and not dangerous.
Charge the handset battery
for at least 16 hours
3
Before you use your Synergy 2110 for
the first time, it is important to have
the handset battery fully charged. We
recommend that you leave the Synergy
2110 on charge for at least 16 hours.
Under ideal conditions, the handset
battery should give about 6 hours
talktime or 100 hours standby on a
single charge.
Under no circumstances should
non-rechargeable batteries be used.
Only use the approved batteries.
Using unapproved batteries will
invalidate your guarantee and may
damage the telephone.
Please note, however, that a new
Nickel Cadmium (Ni-Cd) battery does
not reach its full capacity until it has
been in normal use for several days.
Place the handset on the base. The red
charging light comes on. The handset
should come pre-registered to the base
station as 1and this is shown in the top
right corner of the display.
Fully discharging the batteries at
least once a week will help them to
last as long as possible. However,
the charge capacity of rechargeable
batteries will reduce with time as
they wear out, so reducing the
talk/standby time of the handset.
Eventually they will need to be
replaced.
The battery symbol is also shown.
It flashes during charging. Once the
handset is fully charged, the display
shows a full battery symbol.
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
4 Fitting the belt-clip
6 Connect the telephone line cord
Attach the belt-clip to the handset.
If you do not have modern phone
sockets, call Freefone 0800 800 150
and ask for a BT engineer to come
and fit the correct type. This is a
chargeable service.
Connect the telephone line cord
to the Synergy 2110 base station
5
Your Synergy is now ready for use.
Plug the line cord into the line socket
on your Synergy base station.
Pre-set PINs
Your Synergy 2110 comes with a
pre-set PIN which you will need to
use to perform various functions on
your phone.
When you enter your base station
PIN, the display will not show it for
security reasons.
Synergy 2110
Synergy 2110
Calls
Redial
Int
New call
Base station PIN is 0000– used
when adjusting base station settings
and registration of new handsets.
Charge
Power/In Use
Options
R
SOS
Del
olume
V
Page
Please note
Customer Helpline
Do not connect the telephone line
cord to the phone socket until your
handset batteries are fully charged.
This will prevent the risk of the phone
being answered before batteries are
charged, which may prevent them
from reaching maximum capacity.
If you experience any difficulties in
installing your Synergy 2110 please
contact the Helpline on 0845 602 1041.
The Helpline is open 9am-5.30pm
Mon-Fri.
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Using your Synergy 2110
telephone
To exit the options menu at any time,
press the button until the display
returns to standby.
DIAL
Enter the number you want.
It is shown on the screen
but not dialled. If you make
a mistake, you can change
the number by pressing
the Del button to delete
individual digits.
To switch your handset ON
and OFF
Del
u
Press buttons in the order shown
Press and hold the
button until the display
goes blank. The handset is
now off.
Press the Talk button to
dial the number.
To end a call
Press the
button again.
You hear two beeps. The
symbol will flash and then
show the standby screen.
Press the
Or
button.
Place the handset back on
the base.
Making and receiving calls
To receive a call
To make a call
When the phone rings: the
symbol will flash on the
display.
Press the
Display shows
the dial tone.
button.
. You hear
Press the
button to
answer the call.
DIAL
Enter the number you want
and it is dialled.
Or
If the handset is on the base,
simply pick it up and talk.
Or
To preview the number
before you call.
See page 17 for instructions
on the auto answer feature.
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Using the 10 number
memory
To adjust the earpiece volume
During a call you can adjust
the volume of the handset
receiver. There are 3 settings:
low, medium and high.
You can store up to 10 of your most
important or frequently dialled numbers
in your Synergy’s memory.
Stored numbers can be up to 25
digits long.
Press the Volume button
until you reach the required
level.
Del
u
To exit the options menu at any time,
press the
button until the display
returns to standby.
Secrecy
To store a number in the memory
This lets you talk to
someone else close by
without your caller hearing
the conversation.
Options
Press the Options button.
R
The display will show the
During your call:
symbol.
Press the Int button.
Int
Int
Press the
button.
The display will show the
symbol and you will hear
a buzzing sound. Your caller
cannot hear you.
The display will show the
symbol.
0-9
Enter a memory location
number between 0 and 9.
Press the Int button to talk
to your caller again.
KEYPAD
Enter the telephone number
you want to store.
To redial the last number
(If you make a mistake you
can use the Del button to
delete the last digit).
Del
u
Press the Redial button.
Redial
Options
Press the Options button.
The last number called is
displayed.
R
You will hear a confirmation
tone.
Press to dial the number.
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
To enter a pause in a stored
number
To delete an entry
Options
When storing the number,
Press the Options button.
Press the button.
R
Redial
press the Redial button at
the points where you want
to enter the Pause.
0-9
Enter the memory location
number (0-9).
Please refer to page 27 for
instructions on how to store
an automatic pause.
Press and hold the Del button
until the number is deleted.
Del
u
Press the Options button to
confirm.
Options
R
To dial a number stored in the
memory
Direct call
Press the
button.
Enter the memory location
number you require (0-9).
(If you cannot remember the
location number press the
button repeatedly until
you find the number you
want).
You can store an important number
which will automatically be called
when you press the SOS button.
0-9
Please note
It is not recommended that you store
999 or 112 as a direct call number,
as accidentally pressing the SOS button
could result in false calls being made
to the emergency services.
Press the
button to
dial the number.
Or
Press
to get a line.
button.
Press the
Enter the memory location
(0-9). The number is dialled.
0-9
To store a direct call number
Options
Press the Options button.
R
Press the SOS button.
SOS
KEYPAD
Enter the telephone number
you want to store.
Press the Options button to
confirm.
Options
R
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
To dial a direct call number
SOS
Press the SOS button.
The number is displayed
and dialled.
To cancel the direct call number
Press the Options button
twice in quick succession.
Options
R
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Handset settings
Press the Options button.
Options
To adjust the handset ringer
volume
R
You will hear a confirmation
tone.
The volume levels range
from 0-3, where 0 = off and
3 = maximum. The pre-set
level is (2).
To switch the keytones off and on
Options
Each time you press a button
you hear a tone. You can
switch the tones on or off.
Press the Options button.
R
Press the 3 button.
3
KEYPAD
Options
Select the level you require
(0-3). You will hear a
sample ring.
Press the Options button.
R
0-3
Press the 4 button.
4
Options
&
Press 0 to switch the tones
on, or 1 to switch them off.
Press the Options button.
0
1
R
You will hear a confirmation
tone.
Options
Press the Options button.
R
You will hear a confirmation
tone.
To exit the options menu at any time,
press the button until the display
returns to standby.
To adjust the ringer melody
You can choose from 3
melodies. The pre-set
melody is 2.
Options
Press the Options button.
R
Press the 2 button.
2
KEYPAD
Select a melody (1–3). You
will hear a sample melody
on each press.
1-3
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Base station settings
To select which base station you
want your handset to use
To change the base station PIN
If you change your base
station PIN, keep a record of
the new number by writing
it in the space provided on
page 6.
If you have registered your
handset with more than one
base station, you can select
which one you want to use.
Options
Press the Options button.
R
Please note that when you
enter your base station PIN
it will not be shown on the
display for security reasons.
M
Press 6.
6
1-4
or
Enter the base station
number you want (1-4) or
press to automatically
Options
✱
Press the Options button.
R
select the base station with
the strongest signal.
&
Press 0.
0
PIN
Enter the current PIN
(original setting = 0000).
Press the Options button to
confirm.
Options
R
Options
Press the Options button.
R
Press 3.
3
PIN
Enter the new PIN. (You can
enter up to 8 digits.)
Options
Press the Options button.
R
PIN
Enter the new PIN again.
Press the Options button to
confirm.
Options
R
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
To switch auto answer on or off
If your handset is on the
base you can answer an
incoming call by simply lifting
the handset and speaking.
However, you can switch
this feature off.
Options
Press the Options button.
R
&
Press 0.
0
PIN
Enter the current PIN
(original setting = 0000).
Options
Press the Options button.
R
Press 5.
5
Press 1 to switch auto
answer off or press 0 to
switch it on.
1
&
0
Press the Options button to
confirm.
Options
R
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
BT Select Services
If you are connected to a digital
To view the Calls List
exchange, you can subscribe to a range
of BT Select Services. If you wish to
subscribe to any of these services
contact us on Freefone 0800 800 152
business, 150 residential, 8am to 6pm,
Monday to Friday.
Press the Calls button.
Calls
Display shows the number
of new calls together with
the total number of calls
received.
Press the Calls button again
to view the first number.
Keep pressing the Calls
button to scroll through the
numbers.
Calls
Caller Display Service
Your Synergy 2110 receives and displays
caller information, which is transmitted
over the network. The information will
include the date and time the call is
received and in most cases the caller’s
phone number. In addition, the New
Call light will flash to show that a new
call has been received.
Press the Options button to
see the date and time of a call.
Options
R
Press
to return to
standby.
Examples:
Your Synergy 2110 can hold details of
up to 10 callers. Once the Calls List is
full, new calls replace the oldest ones.
05-10
You must subscribe to the Caller Display
service offered by your network
provider to display this information.
A quarterly fee is payable.
There are 10 calls stored
of which 5 are new.
02-01816831000
If you are connected to the BT network
you can subscribe to BT’s Caller Display
service by calling:
2nd callers number
(- indicates a new call).
––
02–-01816831000
--
Freephone 0800 800 150 for
residential customers.
Freephone 0800 800 152 for
2nd callers number
( indicates an old call).
–
–
business customers.
–
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
26-04
09-04
To delete the entire Calls List
Shows date & time of call.
Calls
Press the Calls button to
display the number of new
and old calls you have
received.
If the callers number is longer that the
display can show, the display will
automatically flash between the 1st
and 2nd part of the number.
Press and hold down the Del
button for around 3 seconds
Del
u
until you hear the
confirmation tone. The Calls
List is deleted.
To dial a number from the
Calls List
Calls
Press the Calls button.
Call Waiting
Press the Calls button again
Calls
to view first number. Keep
pressing the Calls button to
scroll through the numbers.
If an incoming call arrives while you
are already engaged on a telephone
call, you will hear a soft beep every
5 seconds (this beep is not audible to
the person you are speaking to).
Press
to dial the
number displayed.
Instead of the engaged tone, the second
caller will hear an announcement to
hold on as you are aware that there is
a second call.
To delete a number from the
Calls List
Calls
Press the Calls button.
Press the Calls button again
To use Call Waiting
Calls
to view the first number.
Keep pressing the Calls
button to scroll through the
numbers.
You can answer the second
call, without disconnecting
your first caller, by pressing
the Recall button. The first
caller will be put on hold.
Press the Del button to
delete the number displayed.
Options
Del
u
R
When you have spoken to
the second caller you can
return to the first caller by
pressing the Recall button
again. You can switch back
Options
R
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Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
and forth between the two
calls without disconnecting
either if you wish.
If you wish to disconnect
the first call press the
button after speaking to the
first caller.
The handset will then ring.
Press the
button
again and continue with the
second caller.
The second caller will only
be charged for their call from
the moment you answer and
not while they are waiting
for your initial contact.
Other services
• Call my bill
• Call Barring*
• Call Diversion*
• Charge Advice
• Reminder Calls*
• Three-way Calling
• Call Return 1471
*A quarterly fee is chargeable for these services.
For more information about these
Select Services, call BT on Freefone
0800 800 150 for residential or 152
for business. If you are not on the
BT network, please ask your
telecommunications supplier for
information on their services.
20
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Using additional handsets
Registering an additional Synergy handset with the base station
or de-registering a handset.
As well as your original handset,
you can register up to a further 4
To register a handset
additional handsets to your Synergy
2110 base station.
At the base station:
Press and hold the Page
button for at least 10 seconds.
The green Power/In Use light
will flash.
The system allows internal calls
between two handsets while a third is
making an external call.
Page
Each additional handset you purchase
must be registered to the base station.
At the handset:
Within the next 30 seconds
press the Options button.
Options
R
Please note
Press the 5 button.
5
Remember to charge the batteries of
new handsets for at least 16 hours.
When switched on, a new additional
handset will display the flashing
Enter the number of the base
station you wish to register
the handset to (1-4).
1-4
icon.This tells you that the handset is
not yet registered with the base station.
For example, if it is the
second base station you are
registering a handset to you
should use 2 and so on.
Please note
You will hear a confirmation
tone.
The following process is only for
registering another Synergy 2110
handset to the base station.
PIN
Enter your base station PIN.
(Original setting = 0000.)
If you are registering any other handset,
then please refer to that handset’s user
guide for instructions.
Press the Options button to
confirm.
Options
R
Please note
If the registration process fails, the
handset display shows the flashing
icon and you should begin the process
again.
21
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
To transfer an external call to
another handset
To de-register a handset
Whilst on a call, press the
Int
Press buttons in the order shown
Int button. Your caller is put
on hold and you will hear a
buzzing sound.
You can use your handset
to de-register another
handset from a base station.
You cannot de-register the
handset you are using.
KEYPAD
Enter the handset number
to which you want to transfer
the call.
Options
Press the Options button.
When the other handset
answers press the
button and the call will be
transferred.
R
&
Press the 0 button. You will
hear a confirmation beep.
0
PIN
Enter your 4-digit base station
PIN. (Original setting - 0000.)
If the handset does not
answer, press the Int button
to speak to the caller again.
Int
Press the Options button to
confirm. You will hear a
confirmation beep.
Options
R
To hold a three-way conversation
Press the 2 button.
2
Enter the number of the
handset (1-5) you wish to
de-register.
You can talk to one external
caller and another internal
caller at the same time on
your Synergy handset.
1-5
Press the Options button to
confirm.
Options
R
During a call with an external
caller:
Press the
button to
Press the Int button. Your
caller is put on hold and you
hear a tone.
return to standby.
Int
To call another handset
KEYPAD
Enter the handset number to
which you want to transfer
the call.
Int
Press the Int button.
When the handset is
answered, press and hold the
KEYPAD Enter the handset number
you want. Display shows the
number and the called
button for around 3
seconds. You can now start
your three-way conversation.
#
handset rings.
Press the
end the call.
button to
Press the
end the call.
button to
22
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Operating with
additional base stations
You can use up to five handsets on
each Synergy 2110 base station, and
up to four base stations with your
handset to build up a comprehensive
cordless telephone system.
Press the Options button to
confirm.
Options
R
Press
to return to
standby.
The handset supplied with each base
station is already registered as
Handset 1.
Please note
When registering handsets to another
manufacturer’s base, the assigned
handset number may not appear in
the handset display.
To register your handset with
another base station
To find out the handset number,
press INT then 1 to call handset 1.
Then look at the display on handset 1
to see your handset number.
You can register your
handset with up to 3 other
base stations.
At the base station:
Press the Page button for
around 10 seconds until the
Page
green power light starts
flashing.
At the handset:
Press the Options button
within 30 seconds.
Options
R
Press 5.
5
Press the number of the base
KEYPAD
station (1-4) to which you
want to register your handset.
You hear a confirmation tone.
PIN
Enter the base station PIN.
(Original setting = 0000.)
23
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Help
BT accepts no responsibility for damage
caused to your Synergy handset by
using any other type of battery.
Emergency calls
The emergency services can be
contacted in the UK by dialling 999
or 112 which is valid in any country
that is a member of the European
community.
No display appears
The battery may be flat or dead.
Recharge or replace the battery.
The handset may be switched off.
No dial tone
Is the telephone line cord plugged into
the phone socket?
Please note
If your Synergy 2110 is connected to
a switchboard/PBX, you may have
to dial an access number before 999
to contact the emergency services.
Some switchboards cannot dial out
during a power failure.
Check that the base station is connected
to the mains power and switched on.
You cannot link up with the base station
Is the display flashing
?
The Synergy 2110 will not work
when the power fails. Alternative
arrangements should be made for
access to emergency services.
The mains power cable may not be
connected at the base or switched on.
Are you in range of the base station?
Battery could be low or flat.
Replacing the handset battery
After a time, you may find that the
handset battery is running out of
charge more quickly. This is a standard
sign of wear and the battery will need
replacing.
If using more than one base station,
check that you are connected to the
correct base. See page 23.
No ring on the handset
The ringer volume may be switched
to off. To adjust the ringer volume on
the handset, see page 15.
Spare batteries (Item Code 871996)
are available from BT Shops or contact
the Synergy 2110 Helpline
0845 602 1041.
Check that the base station is plugged
into the phone socket.
Check that the base station is plugged
into the mains power and switched on.
Do not immerse batteries in water or
throw them into a fire, or dispose of
them with ordinary domestic refuse.
24
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Buzzing noise on my radio, TV, computer
or hearing aid
Sometimes, your Synergy 2110 can
interfere with other electrical
equipment if it is placed too close.
It is recommended that you place
your Synergy 2110 and other Synergy
handsets at least one metre away from
such appliances to avoid any risk of
interference.
The charger does not appear to be
working
Check that:
• The power adaptor is properly
plugged into the charger.
• Your handset has slotted correctly
into the charger.
• The battery is correctly fitted into
the handset.
Are you using the correct power
adaptor?
Synergy 2110 base station power
supply is Item Code 872273.
Cannot adjust the option in the base
station
Is someone else making changes via
another handset?
Have you pressed the Options button
to confirm your selection?
If you are still experiencing difficulty,
call the Synergy 2110 Helpline on
0845 602 1041.
25
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
General information
Within the 12 month guarantee period:
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 24, or contact the
Synergy 2110 Helpline for assistance:
Guarantee
Your Synergy 2110 is guaranteed for
a period of 12 months from the date of
purchase.
Helpline 0845 6021041, 9am to 5.30pm
Monday to Friday.
Subject to the terms listed below the
guarantee will provide for the repair
of, or at BT’s or its agent’s discretion,
the option to replace the Synergy
2110, or any component thereof,
In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
(other than batteries), which is
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days
old from the date of purchase may be
replaced with a refurbished product.
Outside of the 12 month guarantee
period:
If your product needs repair after the
guarantee period has ended, the
repair must meet the approval
requirements for connection to the
telephone network. We recommend
that you call the Helpline and ask for
details of our recommended repairers.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
Instructions for returning the product:
If the Helpline is unable to remedy
your problem they will ask you to
return the product. Where possible,
pack the product in its original
• Proof of purchase is provided.
• The equipment is returned to BT or
its agent as instructed.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
packaging. Please remember to
include all parts, including line cords,
power supply units, and the original
batteries. (Please note that we cannot
take responsibility for goods damaged
in transit.) Please obtain and keep
proof of posting from the Post Office.
• This guarantee does not affect your
statutory rights.
26
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Switchboard External Line
access code
Technical information
How many telephones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items which may be connected to
any one telephone line. Your Synergy
2110 has a REN of 1. A total REN of 4
is allowed, if the total REN of 4 is
exceeded, the telephones may not ring.
With different telephone types there
is no guarantee of ringing, even when
the REN is less than 4.
You may need to enter an access code
(e.g. 9) in order to get an outside line.
So that the switchboard has time to pick
up an outside line, you may also need
to add a Pause after the access code.
You can set your Synergy 2110 to
recognise that it needs to insert a
pause after your access code.
This means that a pause will be
automatically inserted into the
telephone number when it detects the
access code digits at the beginning of
the number.
Only use approved power supply, item
code 872273.
Only use approved batteries, item
code 871996.
To automatically insert a pause
RTTE
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards.
Options
Press the Options button.
R
&
Press 0.
0
PIN
Enter the base station PIN.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
1995/5/EC.
(Original setting = 0000.)
Options
Press the Options button.
R
M
Press 6.
6
KEYPAD
Enter the access code, for
example 9. A pause will be
entered after the access
code.
Switchboard compatibility
Press the Options button to
confirm.
Options
This product is intended for use
within the UK for connection to the
public telephone network and
compatible switchboards, which
support tone dialling and timed break
recall. If in doubt please consult your
service provider.
R
27
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Operation of your keypad
Please note
Some switchboards may require you
to switch from Tone to Pulse dialling.
after this will now be in
TONE mode. When the call
is completed your Synergy
2110 will automatically revert
to PULSE dialling.
Dialling mode
To adjust Recall settings
Your Synergy 2110 is preset
to TONE dialling. On some
switchboards it may be
The R button is used to
access switchboard services
(and also some BT Select
Services). In order for the R
button to work correctly with
some switchboards it may
be necessary to change the
timing of the recall signal.
The original setting is 100ms.
necessary to change the
dialling mode to PULSE.
Options
Press the Options button,
then the 0 button. You will
hear a confirmation tone.
R
&
0
PIN
Enter the 4-digit base station
PIN. Original setting 0000.
Options
Press the Options button.
Press the Options button to
confirm.
R
Options
&
R
Press 0.
0
PIN
Press the 1 button, then
press either 1 for TONE or
2 for PULSE dialling.
Enter the current PIN.
(Original setting = 0000.)
1
Options
Press the Options button.
R
Press the Options button to
confirm.
Options
Press 4.
R
4
Enter the setting required
for your switchboard:
Press
to return to
standby.
1
2
3
4
1 = 80ms
Go to Tone
2 = 100ms
3 = 130ms
4 = 250ms.
If you are in the PULSE
dialling mode then certain
services accessed by tone
dialling are not available.
Press the Options button to
confirm.
Options
R
During the call you can
change to TONE by pressing
Press the
return to standby.
button to
the button until you hear a
✱
confirmation tone.
28
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Index
Cleaning
7
22
5
Additional handsets
At a glance
21
1
De-register
DECT
Auto answer on/off
17
Delete
Base station
calls list entry
memory entry
19
13
additional
23
16
10, 16
23
change base station PIN
PIN number
register handset
select which base station
Dialling mode
28
Direct call
cancel
dial
16
14
14
13
Batteries
charging
installing
levels
9
9
9
9
9
9
store
Display symbols
End a call
General information
Guarantee
2
11
26
26
low warning
performance
replacing
Belt-clip
10
18
18
19
Handset
BT Select Services
Caller Display
Call Waiting
additional
21
22
22
12
15
15
11
21
15
22
22
call another handset
de-register
earpiece volume
keytones on/off
melody
on/off
register
ringer volume
three-way conversation
transfer external call
Calls
end
make
receive
redial
three-way conversation
transfer
11
11
11
12
22
22
Calls List
view
Help
24
10
15
18
19
19
Helpline
dial
delete
Keytones on/off
29
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Make a call
Memory
delete
11 Technical information
27
10
10
22
28
22
Telephone socket
13
13
12
Telephone line cord
dial a number
store a number
Three-way conversation
Tone dialling
On/Off
auto answer
handset
17 Transfer a call
11
15
Volume
keytones
earpiece
12
15
Pause
PIN
base station
pre-set
Power socket
Power cable
Pulse dialling
Recall
13, 27
handset ringer
16
10
10
8
28
28
11
12
Receive a call
Redial
Register
handset
handset to another base
21
23
REN (Ringer Equivalence Number) 27
Returning your Synergy 2110
26
Ringer
melody
volume
15
15
Safety instructions
Secrecy
7
12
8
Setting up
Switchboard
automatically insert a pause
compatibility
dialling mode
27
27
28
27
external line access code
30
Synergy 2110 - Edition 5 – 23rd October ’00 (3375)
Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
Touchtone™ is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2000.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed by: The Art & Design Partnership Limited.
Printed in China. Synergy 2110. Issue 1 (10/00) 5
CE compliant to RTTE Directive
(1999/5/EC).
Printed on paper which meets international environmental standards.
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