Synergy 4000 – Edition 1 – 8.05.06 – 7372
User Guide
BT SYNERGY 4000
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
Getting started
3
Talk/Standby time
Charge the handset
In ideal conditions, fully charged
handset batteries should give up
to 10 hours talk time or up to 100
hours standby time on a single
charge. The base must remain
plugged in to the mains and
switched on at all times.
1. Rechargeable batteries are already fitted in your
handset. To activate the batteries, pull the plastic tab
away from the bottom of the handset as shown.
Note that new batteries do not
reach full capacity until they have
been in normal use for several days.
Battery low warning
If the symbol flashes in the
display and you hear a warning
beep every 10-15 seconds, you
will need to recharge the handset
before you can use it again.
2. Place the handset on the charger to charge for at least 24
hours. The red Charging light comes on (this will stay on
even when the batteries are fully charged). When the
handset is fully charged the display shows the symbol.
During charging, the symbol
will scroll in the display.
Battery performance
To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time.
Registering your handset to either your BT Synergy
4100 or 4500 base
Running the batteries right down
at least once a week will help them
last as long as possible.
If you are registering the handset to another DECT GAP
compatible base station that is not a BT Synergy 4100 or
4500, please refer to the user guide for that base for
registration instructions.
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, giving
the handset less talk/standby time.
Eventually they will need to be
replaced. New batteries are
Before registration, make sure the handset batteries are
fully charged and that you are close to the main base
station.
available from the BT Synergy
4000 Helpline on 0870 605 8047.
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
4
Getting started
After charging your handset for the
first time, subsequent charging time
is about 6–8 hours a day. Batteries
and handset may become warm
during charging. This is normal.
At the base:
1. Press and hold
for 10 seconds, until you hear a beep,
then release it.
At the handset:
Menu
2. Press
or
until Registration is displayed, then
Menu
select the OK option.
IMPORTANT
DECT GAP Profile only guarantees
that basic calling functions will
work correctly between different
makes/types of handset and base.
There is a possibility that certain
services, such as Caller Display,
will not work correctly.
3. Register Base is displayed select the OK option to
confirm.
4. Use the keypad to enter the number of the base you want
to register to (1 – 4), then select the OK option.
The display shows, e.g. Search for Base 2 (for base 2)
and the icon flashes.
The BT Synergy default base PIN
is 0000.
5. Enter your 4 digit PIN, then select the OK option. When
the base is located, your handset display will be updated
with the handset number for the selected base.
Using your phone
If you need further instructions on using your phone or
require an explanation on any of the features, then please
refer to your main BT Synergy 4100 or 4500 user guide.
If you require any further assistance, then please call
the Helpline on 0870 605 8047 or email
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
Getting to know your phone
5
Handset buttons
Calls light
Illuminates when the line is in use.
Flashes when receiving a call.
Display with backlight
Option button (middle)
In standby or talk mode, press to
open the Phonebook.
Option button (right)
In talk mode, press to switch
mute on/off.
Option button (left)
In standby or talk mode, when the
symbol is displayed, press to open
the Calls list.
In menu mode, press to confirm
a displayed option.
End call/ Delete/Keypad lock
In talk mode, press to end a call.
In menu mode, press to go back to
In entry mode, press to
the previous screen.
delete digits.
Menu/Volume +/Scroll Up
In standby mode, press to access
and scroll through the menu
options.
In menu mode, press and hold
to exit and return to standby.
In standby mode, use to lock
the keypad.
In talk mode, press to increase the
handset earpiece volume.
Calls/Volume -/Scroll Down
In standby mode, press to access
and scroll through the menu
options.
Menu
Use to scroll up through the
phonebook and Calls list.
Talk / Handsfree
In standby mode, press to make or
receive calls.
In talk mode, press to decrease the
handset earpiece volume.
1
4
3
6
2
5
8
0
Use to scroll down through the
phonebook and Calls list.
In talk mode, use to switch
handsfree on and off.
Keypad
7
9
Recall/Call Waiting/Intercom
For use with a switchboard/PBX
and BT Calling Features.
Use to enter digits and characters.
Last number redial/Pause
In standby mode, use to redial any
of the last 20 numbers called.
For use with Call Waiting.
R
LNR
In standby mode, use to make an
Int
In talk mode, press to enter a pause
internal call.
in a number.
Please refer to your BT Synergy 4100 or 4500 User Guide for full details.
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
6
Getting to know your phone
Navigating the menus
Your BT Synergy 4000 has an easy to use menu system.
Each menu has a list of options, which you can see on
the menu map on the following page.
When the handset is switched on and in standby:
Menu
1. Press
or
to open the main menu then press
Menu
Menu
Menu
or
want.
repeatedly to scroll to the menu option you
Menu
Option buttons
Option buttons
Press to select the option
displayed on the screen.
2. Press the OK
option button to select a menu option
option button to go back to the
or the Back
previous screen.
Exit or go back one level
in the menu
Press
to go back one level.
Character map
Press and hold
standby.
to return to
The following table shows you where each letter and
punctuation character can be found. This will be helpful
when storing a name in the phonebook, see your main
BT Synergy 4100 or 4500 user guide for details.
If no buttons are pressed for 30
seconds, the handset reverts to
standby automatically.
Button Upper case Lower case
Button Upper case Lower case
1
2
3
4
5
6
7
8
9
0
U
1@$¥∑€%/◊ 1@$¥∑a%/
PQRS7
π
.
I ∑
pqrs7
°
ABC2ÄÅÆ
DEF3É∆
abc2äàåæç
def3èé
ghi4i
TUV8Ü0
WXYZ9
0!?¡¿&§
tuv8úü
wxyz9
GHI4
JKL5
I
0!?¡¿&§
jkl5
.,”’:;+-=<> .,”’:;+-=<>
*
*
MNO6ÑÖO mno6ñöo
#()[]{}_\|~^ #()[]{}_\|~^
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
Getting to know your phone
7
Menu map
Answer†
Record Memo†
Answer Settings† TXT Menu
Handset
Settings
Base Settings
Date & Time
Settings
Registration
Register Base
Select Base
off
on
Back
Ok
Answer mode
Write Message
Base Ringer
Volume
Handset Ringer
Volume
Set Date
Set Time
Set Alarm
Outgoing
Message
Inbox
Base Ringer
Melody
Outbox
De-Register
Handset
Handset Ringer
Melody
Answer Delay
Message Alert
TXT Settings -
PIN Code
Server
number
Handset Ear
Volume
Dial Mode
Remote
Access Code
Restore Settings
Server
Activation
Auto Answer
Handset Name
Language
Sub Address
Checking
Warning Tones
Message
Alert
Common Box
Sub Address
Phonebook menu
User Boxes
Settings
No entries stored:
Send Option
Save
Phonebook menu
Add entry Copy from SIM* Access Code
Entries stored:
Phonebook menu
Add entry Show Details Edit Entry Delete Entry Copy Entry Copy Phonebook SIM Copy* Access Code SIM code*
To be able to use this feature, you must ensure that your mobile phone SIM card is inserted into the SIM reader slot on your BT Synergy 4100 or 4500.
*
†
Only available if you have registered to a BT Synergy 4500 base station.
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
8
IMPORTANT
Safety information
This equipment is not designed for making
emergency telephone call when the power fails.
Alternative arrangements should be made for access
to emergency services.
•
Only use the power supply suitable for the BT
Synergy 4000 range. Using an unauthorised
power supply will invalidate your guarantee and
may damage the telephone. The item code for
the charger mains power supply is 025231.
Replacing the handset batteries
After a time, you may find that the handset
batteries are running out of charge more quickly.
This is a standard sign of wear and the batteries
will need replacing.
•
•
Use only the approved rechargeable batteries
supplied. Spare rechargeable batteries are
available from the BT Synergy Helpline on 0870
605 8047.
1. Push the battery compartment cover in the
direction the arrow shows and lift off.
Do not open the handset (except to replace the
handset batteries) or the charger. This could
expose you to high voltages or other risks.
Contact the Helpline on 0870 605 8047 for
all repairs.
2. Take out the old batteries and replace with 2 new
AAA NiMH batteries.
3. Push the battery compartment cover back on
until it clicks into place.
•
If the keylock is switched on, it is NOT possible to
make calls, including to the emergency numbers
(999/112).
New batteries should be rechargeable: Nickel Metal
Hydride (NiMH), size AAA, capacity 750mAh.
•
•
Radio signal transmitted between the handset
and base may cause interference to hearing aids.
Spare rechargeable batteries are available from the
BT Synergy Helpline 0870 605 8047.
It is recommended that advice from a qualified
expert be sought before using this product in the
vicinity of emergency/intensive care medical
equipment.
WARNING
Do not immerse batteries in water or throw them
into a fire, or dispose of them with ordinary domestic
refuse.
•
•
It is recommended that if you have a pacemaker
fitted you check with a medical expert before
using this product.
BT accepts no responsibility for damage caused
to your BT Synergy 4000 by using any other
types of batteries.
Your product may interfere with other electrical
equipment, e.g. TV and radio sets, clock/alarms
and computers if placed too close. It is
recommended that you place your product at
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
General information
9
least one metre away from such appliances to
minimise any risk of interference.
that you unplug the power and telephone line
cord during an electrical storm.
•
•
Never dispose of batteries in a fire. There is a
serious risk of explosion and/or the release of
highly toxic chemicals.
Product disposal instructions
•
•
The symbol shown here and on the product
means that the product is classed as Electrical or
Electronic Equipment and should not be disposed
with other household or commercial waste at the
end of its working life.
Cleaning
Clean the handset and charger with a damp (not
wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product.
Never use a dry cloth as this may cause a
static shock.
The Waste of Electrical and Electronic Equipment
(WEEE) Directive (2002/96/EC) has been put in
place to recycle products using best available
recovery and recycling techniques to minimise
the impact on the environment, treat any
hazardous substances and avoid the increasing
landfill.
Environmental
•
•
Do not expose to direct sunlight.
The handset may become warm when the
batteries are being charged or during prolonged
periods of use. This is normal. However, we
recommend that to avoid damage you do not
place the product on antique/veneered wood.
Product disposal instructions for
residential users
•
•
When you have no further use for it, please
remove any batteries and dispose of them and
the product as per your local authority’s recycling
processes. For more information please contact
your local authority or the retailer where the
product was purchased.
•
•
Do not stand your product on carpets or other
surfaces which generate fibres, or place it in
locations preventing the free flow of air over its
surfaces.
Do not submerge any part of your product in
water and do not use it in damp or humid
conditions, such as bathrooms.
Product disposal instructions for
business users
•
•
Do not expose your product to fire, explosive or
other hazardous conditions.
Business users should contact their suppliers and
check the terms and conditions of the purchase
contract and ensure that this product is not
mixed with other commercial waste for disposal.
There is a slight chance your phone could be
damaged by an electrical storm. We recommend
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
10
General information
6058047 or email [email protected]
Guarantee
Your BT Synergy 4000 is guaranteed for a period
of 12 months from the date of purchase.
for assistance. In the unlikely event of a defect
occurring, please follow the Helpline’s
instructions for replacement or repair.
Subject to the terms listed below, the guarantee
will provide for the repair of, or at BT’s or its
agent’s discretion, the option to replace the BT
Synergy 4000 or any component thereof, (other
than batteries), which is identified as faulty or
below standard, or as a result of inferior
workmanship or materials. Products over 28 days
old from the date of purchase may be replaced
with a refurbished or repaired product.
Outside of the 12 month guarantee period:
•
•
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network.
We recommend that you contact BT’s approved
repair agent Helpdesk Solutions on 0870 204
5029 or a local qualified repairer.
The conditions of this guarantee are:
Returning your phone
•
The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the power supply unit and the original
batteries. (Please note that we cannot take
responsibility for goods damaged in transit.)
Please obtain and keep proof of posting from
the Post Office.
•
•
Proof of purchase is provided.
The equipment is returned to BT or its agent as
instructed.
•
This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
•
This guarantee does not affect your statutory
rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the
Help Section in your BT Synergy 4100 or 4500
user guide or contact the Helpline on 0870
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
General information
11
For your records
Technical information
Date of purchase:
Place of purchase:
Serial number:
How many telephones can I have?
•
All items of telephone equipment have a Ringer
Equivalence Number (REN), which is used to
calculate the number of items which may be
connected to any one telephone line. Your BT
Synergy 4100 or 4500 has a REN of 1. A total
REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephones may not ring. With
different telephone types there is no guarantee of
ringing, even when the REN is less than 4.
For guarantee purposes proof of purchase is
required so please keep your receipt.
Any additional handsets and chargers that you
register have a REN of 0.
Declaration of Conformance
Hereby, Suncorp Technologies declares that this
BT Synergy 4000 is in compliance with the
essential requirements and other relevant
provisions of Directive 1999/5/EC.
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
The Declaration of Conformance for the BT
Synergy 4000 is published on the website:
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment
Directive 1999/5/EC.
If you experience any problems, please call the Helpline on 0870 605 8047 or email [email protected]
Synergy 4000 – Issue 2 – Edition 1 – 05.07.06 – 7699
Offices worldwide
The telecommunications services described in this publication are
subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2006.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Synergy 4000 Issue 2 (07/06) 1
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