5675 BT Synergy 3505 UG [4] 11/11/03 4:02 PM Page 1
BT Synergy 3505 – Edition 4 – 11.11.03 – 5675
User Guide
BT SYNERGY 3505
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This User Guide provides you with all
the information you need to get the
most from your phone.
Got everything?
BT Synergy 3505
answering machine base
BT Synergy 3505 handset
2 x NiMH AAA
rechargeable batteries
Battery compartment
cover
Mains power adaptor
(Item code: 005391)
Belt clip
You must first set up your phone
before you can use it. This doesn’t
take long and is easy to do. Just
follow the simple instructions on the
next few pages.
Telephone line cord
In addition
If you purchased a
multiple pack of the BT
Synergy 3505 you should
have the following for
each additional handset:
BT Synergy 3005 handset
BT Synergy 3005 charger
2 x NiMH AAA
Need help?
If you have any problems setting up or using your
BT Synergy 3505, contact the Helpline on 0870 605 8047.
Alternatively, you may find the answer in ‘Help’ at the
back of this guide.
rechargeable batteries
Battery compartment
cover
Mains power adaptor
(Item code: 003313)
Belt clip
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4
In this guide
Getting started
Phonebook
Location . . . . . . . . . . . . . . . . . . . . . .7
Setting up . . . . . . . . . . . . . . . . . . . . .7
Default settings . . . . . . . . . . . . . . . . .10
Attach belt clips (optional) . . . . . . . . .11
Writing tips . . . . . . . . . . . . . . . . . . . .21
Store . . . . . . . . . . . . . . . . . . . . . . . . .21
Dial . . . . . . . . . . . . . . . . . . . . . . . . . .22
Edit . . . . . . . . . . . . . . . . . . . . . . . . . .23
Delete . . . . . . . . . . . . . . . . . . . . . . . .23
Getting to know your phone
Handset buttons . . . . . . . . . . . . . . . .12
Base/Answering machine . . . . . . . . . .13
Display icons . . . . . . . . . . . . . . . . . . .14
Navigating the menu . . . . . . . . . . . . .15
Menu map . . . . . . . . . . . . . . . . . . . . .16
Handset settings
Keypad beeps . . . . . . . . . . . . . . . . . .24
Ringer volume . . . . . . . . . . . . . . . . . .24
External/Internal ringer melody . . . . . .25
Keypad lock . . . . . . . . . . . . . . . . . . . .25
Auto talk . . . . . . . . . . . . . . . . . . . . . .26
Name handset . . . . . . . . . . . . . . . . . .26
Language . . . . . . . . . . . . . . . . . . . . .27
Using the phone
Switch handset on/off . . . . . . . . . . . . .17
Make an external call . . . . . . . . . . . . .17
Preparatory dialling . . . . . . . . . . . . . .17
Call timer . . . . . . . . . . . . . . . . . . . . .17
End a call . . . . . . . . . . . . . . . . . . . . . .17
Receiving calls . . . . . . . . . . . . . . . . . .18
Earpiece volume . . . . . . . . . . . . . . . .18
Handsfree . . . . . . . . . . . . . . . . . . . . .19
Redial . . . . . . . . . . . . . . . . . . . . . . . .20
Secrecy . . . . . . . . . . . . . . . . . . . . . . .20
Paging . . . . . . . . . . . . . . . . . . . . . . .21
Base settings
Ringer volume . . . . . . . . . . . . . . . . . .28
Ringer melody . . . . . . . . . . . . . . . . . .28
Select base . . . . . . . . . . . . . . . . . . . .29
Change base PIN . . . . . . . . . . . . . . . .29
Default settings . . . . . . . . . . . . . . . . .31
Caller Display & Call Waiting
Caller Display . . . . . . . . . . . . . . . . . . .32
Calls list . . . . . . . . . . . . . . . . . . . . . .32
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In this guide
5
View . . . . . . . . . . . . . . . . . . . . . . . . .32
Dial . . . . . . . . . . . . . . . . . . . . . . . . . .33
Copy to phonebook . . . . . . . . . . . . . .33
Delete entry . . . . . . . . . . . . . . . . . . .34
Delete list . . . . . . . . . . . . . . . . . . . . .34
Call Waiting . . . . . . . . . . . . . . . . . . . .34
Accept call . . . . . . . . . . . . . . . . . . . . .35
Call screening . . . . . . . . . . . . . . . . . .45
Using via the handset . . . . . . . . . . . . .46
Access answering machine . . . . . . . . .46
Deleting . . . . . . . . . . . . . . . . . . . . . .48
Memos . . . . . . . . . . . . . . . . . . . . . . .48
Call screening when handset
is off base . . . . . . . . . . . . . . . . . . . . .49
Using the answering machine
Remote access
Message display . . . . . . . . . . . . . . . . .37
Switch on/off . . . . . . . . . . . . . . . . . . .38
Loudspeaker volume . . . . . . . . . . . . .38
Outgoing messages . . . . . . . . . . . . . .38
Answer and Record . . . . . . . . . . . . . .38
Answer Only . . . . . . . . . . . . . . . . . . .39
Record outgoing message . . . . . . . . . .39
Check outgoing message . . . . . . . . . .41
Select outgoing message . . . . . . . . . .41
Reinstate pre-recorded messages . . . .42
Answer delay . . . . . . . . . . . . . . . . . . .43
Audible message alert . . . . . . . . . . . .44
Using via the base . . . . . . . . . . . . . . .44
Playback . . . . . . . . . . . . . . . . . . . . . .44
Pause . . . . . . . . . . . . . . . . . . . . . . . .44
Skip forward/backward . . . . . . . . . . . .44
Delete individual message . . . . . . . . .45
Delete all messages . . . . . . . . . . . . . .45
Change security code . . . . . . . . . . . . .50
Switch answering machine on . . . . . . .50
Check for messages . . . . . . . . . . . . . .51
Time saver . . . . . . . . . . . . . . . . . . . . .51
Operating the answering machine . . . .52
Additional handsets and bases
Register handset to base . . . . . . . . . .53
De-register handsets . . . . . . . . . . . . .54
Internal calls . . . . . . . . . . . . . . . . . . .55
Transferring calls . . . . . . . . . . . . . . . .55
3-way conversation . . . . . . . . . . . . . .56
Handset priority . . . . . . . . . . . . . . . . .56
Connecting to a fax machine
Connecting up . . . . . . . . . . . . . . . . . .58
Setting up answering machine . . . . . .59
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6
In this guide
Help
Replacing handset batteries . . . . . . . .60
Helpline . . . . . . . . . . . . . . . . . . . . . .63
General information
Safety . . . . . . . . . . . . . . . . . . . . . . . .64
Cleaning . . . . . . . . . . . . . . . . . . . . . .65
Environmental . . . . . . . . . . . . . . . . . .65
Guarantee . . . . . . . . . . . . . . . . . . . . .66
Returning your phone . . . . . . . . . . . . .67
How many telephones can you have? . .68
R&TTE . . . . . . . . . . . . . . . . . . . . . . .68
Declaration of Conformance . . . . . . . .69
Connecting to a switchboard . . . . . . . .69
Access code . . . . . . . . . . . . . . . . . . . .69
Recall . . . . . . . . . . . . . . . . . . . . . . . .69
Dialling mode . . . . . . . . . . . . . . . . . .70
Insert a pause . . . . . . . . . . . . . . . . . .70
Length of pause . . . . . . . . . . . . . . . . .71
For your records . . . . . . . . . . . . . . . . .71
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Getting started
7
WARNING
Do not place your BT Synergy
Location
3505 in the bathroom or other
humid areas.
You need to place your BT Synergy 3505 within 2 metres
of a mains power and telephone socket so that the
cables will reach.
Handset range
The BT Synergy 3505 has a range
of 300 metres outdoors when there
is a clear line of sight between the
base and handset. When there is
no clear line of sight between the
base and handset, e.g. base
indoors and handset either indoors
or outdoors, the range could be
reduced to 50 metres. Thick stone
walls can severely affect the range.
Make sure it is at least 1 metre away from other
electrical appliances to avoid interference.
Your BT Synergy 3505 works by sending radio signals
between the handset and base. The strength of the
signal depends on where you site the base. Putting it as
high as possible ensures the best signal.
Signal strength
The symbol on your handset
display indicates when you are in
range. When you are out of range,
it flashes and BASE1is displayed.
Setting up
1. Plug the mains power cable into the base. Use the power
supply with the clear plastic end.
The base station must be plugged
into the mains at all times.
IMPORTANT
Do not connect the telephone line
until at least one of the handsets is
fully charged.
The base station must be plugged
into the mains power at all times.
You must charge your handset for
16 hours before you can use it.
Which socket?
The green Power/In use light comes on and the base
announces the default answering machine settings (see
page 10). The message counter comes on and alternates
Power socket
Telephone line socket
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8
Getting started
BATTERY LOW WARNING
between 0 and C until the day and time are set.
If the handset battery symbol is
empty and flashing, and you hear
a warning beep every minute, you
will need to recharge your handset
before you can use it.
2. Insert the 2 x AAA NiMH batteries supplied. Then slide
Battery performance
To keep your batteries in the best
condition, leave the handset off
the base for a few hours at a time
(after the initial 16 hour charge).
New NiMH batteries do not reach
full capacity until they have been
in normal use for several days.
3. Place the handset on the base to charge for at least 16
hours. The red Charging light comes on (the red Charging
light stays on even when the batteries are full charged).
The handset is pre-registered to the base as SYNERGY
HS 1. This is shown on the display. When the handset is
fully charged the display shows a full battery symbol.
Running the batteries right down
at least once a week will help them
last as long as possible.
The charge capacity of
rechargeable batteries will reduce
with time as they wear out, so
reducing the talk/standby time of
the handset. Eventually they will
need to be replaced. New
4. After 16 hours, plug one end of the telephone line cord
into your BT Synergy 3505 base and the other end into
the telephone wall socket.
batteries can be obtained from the
BT Synergy Helpline 0870 605 8047.
Under no circumstances should
non-rechargeable batteries be
used. Use only approved Nickel
Metal Hydride batteries (NiMH)
size AAA capacity 550mAL 1.2V.
Using unapproved batteries will
invalidate your guarantee and may
damage the telephone
Talk/Standby time
Under ideal conditions, fully charged handset batteries
should give about 14 hours talk time or 350 hours
standby time on a single charge.
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Getting started
9
Range indicator
The symbol on your handset
display indicates when you are in
range of the base. If the symbol
flashes and you hear a warning
beep, you are out of range and will
need to move closer to
Set the day and time
Your BT Synergy 3505 automatically adds the day and
time to all recorded messages and memos.
the base.
Voice prompts
On the handset:
Your BT Synergy 3505 gives you
voice prompts that help you use the
answer machine. The main menu
announcements are automatically
made via the handset when
is pressed twice.
1. Press
2. Press
twice. The display flashes TAM MENU.
✔
0
and you hear “To set day and time press Star, to
hear day and time press Square.”
3. Press . You hear “Please enter new day and time after
the tone”. Enter the day (
If the day and time are entered
incorrectly, you will hear
1
2
= Sun,
= Mon, etc.).
“Incorrect, please set again”.
Enter the correct setting within 15
seconds or the handset will return
to standby. If the day and time are
entered incorrectly 3 times the
handset will return to standby.
ᮤ
1
4
1
Enter the time using the 24 hour clock, e.g.
5
= 2.15pm. The new day and time is announced.
twice to return to standby.
To register additional handsets to the base, see page 53.
4. Press
Helpline
If you have any difficulties setting
up your BT Synergy 3505, please
call the BT Synergy Helpline on
08706 058 047.
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10
Getting started
Default settings for your BT Synergy 3505
Answering Machine
Feature
Setting
Day/Time
Answer Delay
Sunday 12:01pm
Your answering machine will answer
after 6 rings.
Audible Message Alert Tone
Outgoing message
OFF
Answer and Record “Hello, your call
cannot be taken at the moment so please
leave your message after the tone”.
Answer Mode
ON
Base ringer volume
Base loudspeaker volume
PIN code
Level 3
Level 5
0000
Tone
Dialling mode
Your BT Synergy 3505 is now ready for use and the
answering machine is set to ON.
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Getting started
11
If you have purchased a
BT Synergy 3505 Multiple pack
1. Connect the mains power adaptor to the charger and
switch on. Use the power supply with the red plastic end.
Keep the charger connected to
mains power at all times.
2. Insert the batteries and charge the handset for at least
16 hours.
Each BT Synergy 3005 additional handset comes
pre-registered to the base as SYNERGY HS2 etc and this
is shown on the display.
Your BT Synergy 3505 is now ready for use.
Attaching the belt clip (optional)
SLOT
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12
Getting to know your phone
Handset buttons
Volume/Scroll/Redial/Calls list
Adjust earpiece volume page 18;
handset and base ringer volume,
pages 24 and 28.
Ring indicator
Flashes when the phone is
ringing and remains on when
phone is in use.
Open redial list, page 20.
Open Calls list, page 32.
Scroll through the directory, menu
options, redial and Calls list.
Display
Shows caller’s details, name
and/or number you have dialled
and the status of the handset.
Secrecy
During a call, press to stop your
caller hearing you, page 20.
Also used as a delete, edit and exit
button.
Handsfree
Make and receive calls using
the handsfree mode, page 19.
cr
en
Talk
Press to make, receive and end
calls, pages 17 and 18.
Menu
Vol
Use to access and select the
options in the menu.
B
K
U
3
6
9
1
2
5
8
0
N
Star
Phonebook
Opens the 50 name and number
phonebook, page 22.
4
7
Used for keypad lock.
Q
Recall/Power
For use with switchboards and BT
Calling Features, page 32.
Switches handset On and Off,
page 17.
Internal
Lets you make calls between
handsets registered to the base,
page 55.
Int
R
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Getting to know your phone
13
Base/answering machine buttons
Skip backward
Lets you skip back through
your messages and memos,
page 44.
Page
Press to page the handset,
page 21.
Switches the audible
message alert on and off,
page 44.
Stop
Stops message playback,
page 44.
Used to select your Answer
and Record outgoing
message, page 41.
Skip forward
Lets you skip forward
through messages and
memos, page 44.
DECT
Digital Clarity
Answer on/off
Switches the answering
machine on and off, page 38.
Page
Sets the answer delay,
page 43.
Used to select your outgoing
Used to select your Answer
Only message, page 41.
Ans.
on
off
Vol
message, page 41.
BT Synergy 3505
Stop
Charging light (RED)
Comes on when the handset
is on the base.
Volume
Adjusts the loudspeaker
volume, page 38.
Messages
Del
Play
Delete
Deletes recorded messages
and memos, page 45.
Play
Lets you play and pause
messages, page 44.
Green Power/In use light
On when the power is on.
Flashes when the handset is
in use.
Message display LED
Indicates when the
answering machine is on or
off, and how many messages
you have, page 37.
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14
Getting to know your phone
Display icons – This is where the icons will appear.
EXT
Standby screen
To change the name of
HS1
INT
The handset number is
displayed at all times
when in standby mode
(even if you change the
handset name).
your handset,
e.g. BEDROOM, see
SYNERGY
HS1
page 26.
Icon
EXT
Steady
Flashing
Incoming call
External line in use
Internal call
Internal call from another handset
New call received in calls list
INT
In calls list
EXT
INT
3 way conversation in progress
Battery weak
Battery half full
Battery full
Phonebook
Menu in use
Handset linked to base
In handsfree mode
Shows when there are messages
Out of range or searching for base
*
For these features to work you must subscribe to your Network Provider’s Caller Display or Call Waiting Services.
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Getting to know your phone
15
Navigating the menus
Your BT Synergy 3505 handset has a menu system which
is easy to use. Each menu has a list of options, which you
can see on the menu map on the following page.
When the handset is switched on and in standby:
1. Press
to open the main menu then press
and
to scroll to the menu option you want.
2. Press to view the sub-menus for the displayed
menu, then use and to select further menu
options and to confirm any settings.
For example to change the handset ringer volume:
1.
scroll
RING VOL
to HANDSET
.
scroll
to
Exit or go back one level in
the menu
Press
. Or press and hold
to return to standby.
2. Scroll
and
to select volume
to confirm.
If no buttons are pressed for
15 seconds, the handset reverts
to standby automatically.
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16
Getting to know your phone
Menu map
TAM MENU
TAM MENU
(flashes on display
when in TAM
menu)
Phonebook
List
Add
Delete
Modify
Setup
Handset
Beep
Register
BS 1 2 3 4
Base Vol
Base Mel
Sel Base
Del H/S
PIN Code
Priority
Dial Mode
Recall
Ring Vol
Ear Vol
Int Mel
Ext Mel
Auto Ans
Name
The handset
announces
settings.
Language
See page 47.
PABX
Default
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Using the phone
17
Switch handset on/off
When the handset is off and it is
placed back on the base it will
switch back on automatically.
1. Press and hold
to switch the handset off.
Or
Press any button to switch the handset on.
Make an external call
1. Press
then dial the number you want.
Preparatory dialling
Preparatory dialling allows you to enter the number
before pressing the button. You can correct any
If you make a mistake when
Preparatory dialling, press
to delete the incorrect digit.
Call timer
mistakes before you actually make the call.
The display shows the duration of
all external calls, both during the
call and for a few seconds after you
hang up.
1. Enter the number to be dialled.
2. Press
to dial the number.
End a call
1. Press
or place the handset back on the base.
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18
Using the phone
Caller Display
Receiving calls
If you have subscribed to your
network’s Caller Display service,
the caller’s number (and name if
stored in the phone book) is
displayed. See page 32 for more
information.
When the phone rings, the display shows CALLand the
EXT symbol flashes.
1. Press
or if the handset is on the base, simply lift it
up and speak.
Earpiece volume
During a call:
1. Press
In standby:
1. Press
or
to select volume 1 to 5.
then
then
then
to display HANDSET.
2. Press
3. Press
4. Press
to display EAR VOL.
or
to select volume 1 to 5.
to confirm.
to return to standby.
5. Press and hold
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Using the phone
19
Handsfree
To switch back to the handset at
any time, press again.
Handsfree lets you talk to your caller without holding the
handset. It also enables other people in the room to
listen to your conversation over the loudspeaker.
During a handsfree call, press
or to change the volume.
Make a call in handsfree
1. Dial the number then press
2. Press to end the call.
.
Answer a call in handsfree
When the phone rings:
1. Press
and the call is transferred to the loudspeaker.
Switch to handsfree during a call
During a call:
1. Press
2. Press
. The call is transferred to the loudspeaker.
to end the call.
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20
Using the phone
Any number entered during a call
Redial
after a
or
will not be saved
in the redial list.
The last 5 numbers called are stored in the redial list for
quick and easy redialling. The name will be displayed
instead of the number, if a name/number match is found
in the phonebook (see page 21). The most recent
number will be shown first.
1. Press
repeatedly to display and scroll through the
redial list.
2. With the number you want displayed, press
to dial.
Secrecy
Use secrecy during a call to mute your voice so that
you can talk to someone nearby without your caller
hearing you.
1. Press
you now.
, MUTEis displayed. Your caller cannot hear
2. Press
again to return to your caller.
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Using the phone
21
Paging
Paging calls cannot be answered
by a handset.
You can alert handset users that they are wanted or
locate a missing handset.
Page
1. Press
on the base. The handset(s) rings
and the display flashes INT # # # #.
Page
2. Press
Or
to stop the paging ring
Press any button on the handset.
Phonebook
You can store up to 50 names and numbers in the
Phonebook. Names can be up to 8 characters long and
numbers up to 20 digits.
Entering names
Use the keypad letters to enter
names, e.g. to store TOM:
8
Press
Press
Press
once to enter T.
three times to enter O.
once to enter M.
ᮤ
ᮤ
6
6
Writing tips
If you make a mistake, press
delete the last character or digit.
Store a name and number
to
1. Press
to display PHONEBK.
and LISTis displayed.
to ADD, then press
1
Press
once to insert a space, or
twice to insert a hyphen (-). Press
three times for 1.
2. Press
3. Scroll
.
4. NAME?Is displayed. Use the keypad to enter a name
(8 characters max).
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22
Using the phone
Phonebook with Caller Display
If you subscribe to a Caller Display
service, and want the names in
your Phonebook displayed instead
of the phone numbers, you must
store the full telephone number
including the full dialling code.
5. Press
. NUMBER?is displayed, enter the telephone
number and press
.
Now either press
and hold
to enter another entry or press
to return to standby.
Insert a ‘pause’ in a stored
number
Dial from the phonebook
You may need to enter a pause
when storing international
numbers, charge card numbers or
if you connect your telephone to a
switchboard. (For more information
on use with a switchboard, see
page 69)
1. Press
to display PHONEBK.
2. Press
3. Press
Or
and LISTis displayed. Press
to scroll to the entry you want.
again.
or
When storing a number, at the
point you want to insert a pause,
Press
you want.
then use
or
to scroll to the entry
press and hold
displayed.
until Pis
You may enter as many pauses as
required.
Or
Press
then enter the first letter of the name you
8
want, e.g. for Tom, press
to search for names
beginning with T.
4. Press
to dial.
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Using the phone
23
Edit an entry
1. Press
2. Press
3. Press
to display PHONEBK.
then
then
to scroll to MODIFY.
or
to scroll to the entry you want
to edit and press
.
4. Edit the name, using
to delete characters and the
keypad to enter new ones then press
The number is displayed.
.
5. Edit the number, using
to delete digits and the
keypad to enter new ones then press
.
6. Press and hold
to return to standby.
Delete entries
1. Press
2. Press
3. Press
to display PHONEBK.
then
then
to scroll to DELETE.
or to scroll to the name of the
entry you want to delete and press
.
4. The number for the entry is displayed, press
again.
The display shows CONFIRM?
5. Press
to confirm deletion.
to return to standby.
6. Press and hold
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24
Handset settings
Keypad beeps
When you press a button on your handset, you hear a
beep. You can switch the beeps on and off.
1. Press
2. Press
3. Press
4. Press
then
to display HANDSET.
to display BEEP.
to display KEYTONEthen press
to select ONor OFFthen press
.
or
to confirm.
5. Press and hold
to return to standby.
Ringer volume
Select from volumes 1 to 5 or turn the ringer off
completely if you do not want to be disturbed.
1. Press
2. Press
then
then
to display HANDSET.
to display RING VOLthen press
.
The current ring volume is displayed and played.
3. Press or to select VOLUME 1to 5or VOL OFF
(you will hear a sample ring) and press to confirm.
4. Press and hold to return to standby.
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Handset settings
25
External/Internal ringer melody
You can set different melodies for internal and external
calls. There are 5 melodies to choose from.
1. Press
2. Press
then
to display HANDSET.
then
.
to display either INTMELor EXTMEL
and press
The current ringer melody is displayed and played.
3. Press or to select the melody you want and press
to confirm.
4. Press and hold
to return to standby.
Keypad lock
8
If you press any button (except
and while the keypad lock is
on, the display flashes PRESS 89*.
Lock the keypad to prevent numbers from being
accidentally dialled while carrying the handset around.
1. Press
then
. The keypad is now locked.
To unlock the keypad again:
8
9
1. Press
Or
then
then
then
.
.
Press
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26
Handset settings
Auto talk
When the handset it on the base, you can answer a
call just by picking it up. When auto talk is switched off,
you will always have to press
The default setting is On.
to answer a call.
1. Press
then
then
to display HANDSET.
2. Press
3. Press
to scroll to AUTO ANSand press
.
or
to select ONor OFFand press
to
confirm.
4. Press and hold
to return to standby.
Name a handset
The handset name is pre-set to SYNERGY. You can
personalise each handset to the name you want, using
up to a maximum of 8 characters.
1. Press
2. Press
3. Press
then
then
to display HANDSET.
to scroll to NAMEand press
.
to delete the current name and then use the
to confirm.
Use the
mistakes.
button to correct any
keypad to enter a new name and press
4. Press and hold
to return to standby.
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Handset settings
27
To return the handset to English:
Language
1. Press
2. Press
3. Press
then
then
then
three times.
You can change the language used on the handset
display. Choose from English, Francais, Deutsch, Nederl,
Italiano, Espanol, Portuges, Norsk, Dansk, Svenska and
Suomi.
seven times.
or
until
ENGLISHis displayed and press
to confirm.
1. Press
2. Press
3. Press
then
then
to display HANDSET.
to scroll to LANGUAGEand press
.
or
to scroll and display the language you
to confirm.
want and press
4. Press and hold
to return to standby.
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28
ase settings
Ringer volume
Select from volumes 1 to 5 or turn the ringer off
completely if you do not want to be disturbed.
1. Press
then
the display shows BASE VOL, press
to select VOLUME 1to 5or VOL OFF(you
to confirm.
to return to standby.
to display SETUP.
2. Press
.
3. Press
or
will hear a sample ring) and press
4. Press and hold
Ringer melody
Choose from 5 base ringer melodies.
1. Press
2. Press
3. Press
then
then
to display SETUP.
to display BASE MELand press
.
or
to select MELODY 1to 5(you will hear a
sample ring) and press
to confirm.
4. Press and hold
to return to standby.
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Base settings
29
Select a base
If a handset it registered to more than one base, you can
select which one it will use. (For more information on
registering your handset to another base, see page 53.)
1. Press
2. Press
3. Press
then
then
to display SETUP.
to display SEL BASEand press
.
or
to select BS1-4or AUTOand press
to confirm.
4. Press and hold
to return to standby.
Change base PIN
IMPORTANT
If you change the base PIN, keep a
record of new number by writing in
the space provided on page 71.
1. Press
2. Press
then
then
to display SETUP.
to display PIN CODEand press
.
You need your base PIN for
registering handsets and for some
other optional settings.
Display shows PIN?
3. Enter your 4-digit PIN then press
.
The original PIN setting is 0000.
Display shows NEW PIN.
4. Enter a new PIN and press
.
Display shows RETYPE.
5. Enter the new PIN again to confirm and press
6. Press and hold to return to standby.
.
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30
Base settings
Default settings
If you reset your phone you will
delete any Phonebook, Redial and
Calls list entries.
You can reset your BT Synergy 3505 to its
original/default settings.
1. Press
2. Press
then
then
to display SETUP.
to display DEFAULTand press
.
Display shows PIN?
3. Enter the 4-digit base PIN and press
.
The display flashes BASE 1and then SYNERGY HS 1.
Your BT Synergy 3505 is now reset to its default
settings.
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Base settings
31
Handset default settings are:
Earpiece volume . . . . . . . . . . . . . . . . . . . 3
Handset & base ringer volume . . . . . 3
Internal and External handset
& base melody . . . . . . . . . . . . . . . . . . . . . 1
PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . 0000
Handset name . . . . . . . . . . . . . . . . . . . . . SYNERGY
Handset language . . . . . . . . . . . . . . . . . English
Button beeps . . . . . . . . . . . . . . . . . . . . . . On
Battery low indicator beeps . . . . . . . . On
Out of range warning beeps . . . . . . . On
Auto answer . . . . . . . . . . . . . . . . . . . . . . . On
Dialling mode . . . . . . . . . . . . . . . . . . . . . . DTMF
Pause after picking up line/
dial out code . . . . . . . . . . . . . . . . . . . . . . . 3 seconds
Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . Empty
Redial list . . . . . . . . . . . . . . . . . . . . . . . . . . Empty
Calls list . . . . . . . . . . . . . . . . . . . . . . . . . . . . Empty
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32
aller Display and Call Waiting
IMPORTANT
Caller Display
To use Caller Display and Call
Waiting you must first subscribe to
the service from your network
provider. A quarterly fee is payable.
If you subscribe to a Caller Display service you can see
the caller’s number on the handset display (unless it has
been withheld) before you answer the call. If your
BT Synergy 3505 finds a name/number match in your
handset phonebook, the name will be displayed instead.
For more information on
BT Calling Features, call BT free on
0800 800 150.
Caller information not available
Occasionally the telephone number
of the caller is not available and
cannot therefore be displayed.
Calls list
Whether you answer a call or not, the caller’s details are
stored in the calls list.
In this case, your display will show
one of the following explanatory
messages:
When you have new entries in the calls list the
will flash in the handset display.
icon
WITHHELD– caller has withheld
their number
Up to 20 names/numbers can be stored in the calls list.
When the calls list is full, a new call replaces the
oldest call.
UNAVAILA– the network is unable
to send the number
RINGBACK– following a ringback
request
OPERATOR– call is via the
operator
View the calls list
PAYPHONE– call is from a
payphone
1. Press
to open the calls list then scroll
or
through the list.
INTERNAT– call is from an
international number
If a name/number match is found in the phonebook, the
caller’s name will be displayed.
Ensure that you store the full
telephone number, including the
area code, otherwise the name will
not match the number stored in
the phonebook.
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Caller Display and Call Waiting
33
2. Press
to display the caller’s number, press again
to see the time and date of the call.
3. Press
repeatedly to return to the calls list or press
and hold to return to standby.
Dial a calls list number
1. Press to open the calls list then scroll
entry you want.
2. Press to dial the number.
or
or
to the
Copy a number to the phonebook
1. Press to open the calls list then scroll
entry you want and press
2. Press until the display shows ADDthen press
again to display NAME?
to the
.
3. Enter the name (of up to 8 characters) and press
confirm.
to
Once stored in the phonebook,
the entry will be deleted from the
calls list.
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34
Caller Display and Call Waiting
Delete an entry
1. Press to open the calls list then scroll
entry you want and press
or
to the
or
.
2. Press
until the display shows ADDthen press
to display DELETE?
3. Press
and the entry is deleted.
Delete the entire list
1. Press to open the Calls list then press
is displayed.
2. Press to confirm and the display shows EMPTYfor 2
seconds.
. DELALL
IMPORTANT
Call Waiting
To use Call Waiting you must first
subscribe to the service from your
network provider. A quarterly fee is
payable.
If an incoming call arrives while you are already on the
phone, you will hear a soft beep every 5 seconds. This
beep is not audible to the person you are speaking to.
The second caller’s number (and name if stored in the
phonebook) will appear on the handset display.
Instead of the engaged tone, the second caller will hear
an announcement to hold on as you know they are
waiting.
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Caller Display and Call Waiting
35
Accept a Call Waiting call
You can use
and forth between the two calls
without disconnecting either.
to switch back
If, during a call, you hear the call waiting beep:
1. Press
to put you current call on hold and speak to
R
the second caller.
2. Press
again to return to your first caller.
R
To end the first call and take the second call when
speaking to the first caller:
The second caller is only charged
for their call from the moment you
answer, not while they are waiting
for your initial contact.
1. Press
to end the call.
2. Your handset will ring, press
the waiting caller.
again to connect to
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36
sing the answering machine
Your BT Synergy 3505 can digitally record up to 12
minutes of messages. Each message can be up to a
maximum of 3 minutes long. You can also record memos
for other users of your phone.
You can operate your BT Synergy 3505 from the base,
the handset or remotely from any external Touchtone™
telephone.
Your BT Synergy 3505 comes with two pre-recorded
outgoing messages, one for Answer and Record and one
for Answer Only. You can also record your own outgoing
messages.
If you have not already set the day and time, you will
need to do this so that you will know when each message
was received, see page 9.
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Using the answering machine
37
Message display on the base
Display
Meaning
(BLANK)
Power off.
C
-
0(flashing)
Day/Time needs to be set.
Answer machine ON, 0-9 messages.
0-
9
9(flashing)
10-59 messages. Indicating more
than 9 messages are stored.
–alternating with 0
-9
Power on, but answering machine
OFF. Display flashes between a dash
and the number of messages stored.
A(flashing)
Handset menu and Remote access
in use.
E(flashing)
F(flashing)
P(flashing)
Error.
Memory full.
Message paused.
P
-
1: Alternating between P
&
&
1
When selecting or playing
Answer & Record outgoing message.
P-
2: Alternating between P
2
When selecting or playing
Answer Only outgoing message.
r(flashing)
tor 2
Message recording.
-
9
Answer delay setting
8-0
Counting down – used when deleting.
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38
Using the answering machine
Switch on/off
When first connected to the mains, your BT Synergy 3505
is set to ON and Answer and Record.
Ans.
on
off
1. Press . The machine confirms the setting by announcing
“Answer on, your outgoing message is….” or “Answer off”.
Loudspeaker volume
Volume for message playback, ranges from 0 - 9 plus H.
Where 0 = Off, H = Maximum.
–
1. On the base, Press VOL + or VOL . When the highest
or lowest level is reached, you hear two beeps.
Outgoing messages
This is the message your caller hears when the answering
machine picks up their call. Your BT Synergy 3505 comes
with two pre-recorded outgoing messages to choose from.
Answer and Record
This allows your caller to leave a message for you.
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Using the answering machine
39
The pre-recorded message is “Hello, your call cannot be
taken at the moment, so please leave your message after
the tone.”
Answer Only
This does not allow your caller to leave a message.
The pre-recorded message is “Hello, your call cannot be
taken at the moment, and you cannot leave a message, so
please call later.”
Record your own Answer & Record message
During recording, rflashes on the
base display. During playback P
flashes.
Your outgoing message can be up to 3 minutes long.
It replaces the pre-recorded Answer & Record outgoing
message, but it is possible to reinstate this later if you
wish.
1. Pick up the handset and press
twice.
You hear the main menu announcement.
8
2. Press
for the outgoing message menu.
3
3. Press
. The prompt announces “Please speak after
the tone. To end recording press #.”
4. After the tone, speak your message clearly into the
handset. Press
to end recording.
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40
Using the answering machine
Your message is played back and the menu is announced
again.
5. Press and hold
to return to standby.
If you are likely to use the Answer
and Record setting you should try
to keep your Answer Only message
short to leave room for recording
messages.
Record your own Answer Only message
Your message can be up to the maximum recording
capacity available of 12 minutes. It replaces the pre-
recorded Answer Only outgoing message, but it is
possible to reinstate this later if you wish.
1. Pick up the handset and press
twice.
You hear the main menu announcement.
8
2. Press
3. Press
for the outgoing message menu.
ᮤ
4
. The prompt announces “Please speak after
the tone. To end recording press #.”
4. After the tone, speak your message clearly into the
handset. Press
to end recording.
Your message is played back and the menu is announced
again.
5. Press and hold
to return to standby.
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Using the answering machine
41
Check the outgoing message
Via the base:
Ans.
on
off
1. Press . The unit will announce “Answer on, your
outgoing message is”, and play your current outgoing
Ans.
on
off
message or, “Answer off”. If this happens, press
again
and your outgoing message will be played.
Via the handset:
1. Pick up the handset and press
twice.
You hear the main menu announcement.
8
2
2. Press
then press
.
Your message is played.
3. Press and hold to return to standby.
Select outgoing message
Via the base:
Ans.
on
off
1. Press and hold
until you hear “Please select outgoing
message”, then release the button.
2. To select Answer and Record, press
alternately in the display.
.
P
/
1will flash
Or
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42
Using the answering machine
To set Answer Only, press
in the display.
.
P
/
2will flash alternately
Your chosen setting is announced over the loudspeaker.
Via the handset:
1. Pick up the handset and press
twice.
8
6
5
2. Press
press
then press
to set Answer and Record or
ᮤ
to set Answer Only. Your message is played.
3. Press and hold
to return to standby.
Reinstate the pre-recorded outgoing messages
Your own outgoing messages will
be deleted if you reinstate the pre-
recorded outgoing messages.
At the base:
1. Play the current Answer and Record or Answer Only
outgoing message.
Del
During playback, press
on the base. The message
stops and the pre-recorded outgoing message is played
back and reinstated.
At the handset:
1. Press
2. Press
twice.
8
2
then press
the currently selected
outgoing message is played.
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Using the answering machine
43
5
3. Press
to delete it. The pre-recorded outgoing
message is played back and reinstated.
4. Press and hold
to return to standby.
Answer delay
Why time saver?
Time Saver can save you the cost
of a call when you want to ring in
to find out if you have new
messages.
Answer delay sets the number of times your BT Synergy
3505 will ring before the answering machine picks up a
call. The default setting is 6 rings. You can change this
setting to 2-9 rings or time saver.
If your answering machine answers
after 2 rings, you have new
messages. If you have no new
messages it will answer after 6 rings.
So if you hear a third ring, you can
hang up before you are connected,
saving you the cost of a call.
At the base:
1. Press and hold
until the current setting is
announced, then release.
2. Press to scroll through the options, which are
announced with each press.
When you hear the setting you want, do not press any
button. The setting is announced again as confirmation.
Check answer delay setting
At the base:
1. Press and release
. The current setting is announced
and displayed.
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44
Using the answering machine
Audible message alert
When this feature is switched On, your BT Synergy 3505
will beep every 10 seconds to alert you to new messages.
The default setting is Off.
1. Press and hold
. You will hear “Message alert on/off”
as appropriate.
Using the answering machine via the
base
To stop playback
Message playback
Stop
Press
at any time.
Play
1. Press
. The prompt announces “You have (n)
messages”, and your messages are played, starting with
the first message received.
When paused a Pwill show in the
display and a beep will sound every
10 seconds.
Pause playback
Play
1. Press
. Press again to resume playback.
Skip forward/backward
Press and hold
for fast
playback, at 1.5 times normal
speed.
1. Press
Or
to skip forward to the next message.
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Using the answering machine
45
Press
to replay the current message. Press again
replay the previous message.
Delete individual messages
Messages are actually deleted at
the end of playback when there is
an 8 second countdown followed
by a confirmation beep. When the
countdown reaches 0 all selected
messages are deleted.
Del
1. Press
during playback. The prompt announces,
“Message deleted”.
Delete all messages
When all messages have been played, the display counts
Cancel deletion
down from 8
-
0
.
Stop
Press
during the 8-0
countdown after all messages have
been played. All messages will be
saved.
Del
1. During the 8 second countdown, press
. The prompt
announces “All messages deleted” followed by a
confirmation beep.
Call screening
The base loudspeaker allows you to listen-in while your
answering machine takes a call. When you see who is
calling you can decide whether or not to take the call.
Make sure the base volume is loud
enough, see page 38.
If you want to take the call:
Calls can also be screened via the
handset, please see page 49.
1. Press
or lift the handset from the base. Recording
stops automatically and you can speak to your caller.
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46
Using the answering machine
If the base is already in use when
you try to access the answering
machine, the display shows TAM
BUSY.
Using the answering machine via the
handset
You can play your messages, delete, skip forward and
backward through messages, record a memo or new
outgoing message, and screen incoming calls.
During operation via the handset,
you will hear prompts that guide
you through each step.
Access the answering machine
1. Press
twice. The menu options are announced.
Display flashes TAM MENU.
Then operate the machine using the commands overleaf:
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Using the answering machine
47
Operating answering machine via the handset
2
Play all messages.
3
Play new messages only.
ᮤ
4
Replay current message.
Press twice to play the previous message.
5
Delete message, memo or outgoing message.
ᮤ
6
Skip to next message.
7
Record a memo.
8
Hear outgoing message menu.
2
Play outgoing message.
3
Record Answer and Record outgoing message.
ᮤ
4
Record Answer Only outgoing message.
5
Select Answer and Record.
ᮤ
6
Select Answer Only.
8
Hear outgoing message menu again.
1
Hear main menu again.
9
Set new remote access security code (see page 50).
0
Set day and time.
1
Hear main menu.
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48
Using the answering machine
Deleting
5
1. To delete an individual message, press
during
playback of the message you want to delete.
Or
5
To delete all messages, press
have been played back.
after all messages
Memos can be any length, up to
the maximum recording capacity of
12 minutes.
Memos
You can record a memo on your BT Synergy 3505 for
another user of your phone. Memos are stored and
played back in the same way as incoming messages.
You cannot record a memo using
the base unit.
R will flash when recording.
1. Pick up the handset and press
twice.
When a memo is recorded the
message counter will increase by 1.
You hear the main menu announcement.
7
2. Press
. The prompt announces “Please speak after
the tone. To end recording press Square”.
4. After the tone, speak your memo clearly into the
handset. Press
to end recording.
Your memo is stored and can be played back later.
5. Press and hold to return to standby.
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Using the answering machine
49
Call screening when handset is off base
Calls can also be screened at the
base unit, please see page 45.
When your answering machine takes a call, you can
listen via the handset, and when you see who is calling
you can decide whether or not to take the call yourself.
1. Press
to hear the caller leaving their message.
Display shows TALK?
2. To interrupt recording and talk to your caller, press
Recording is stopped.
.
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50
emote access
Keep a note of your remote access
code in the space provided on
page 71.
You can operate your answering machine from any
Touchtone telephone by calling your BT Synergy 3505
and entering a 3-digit security code.
The pre-set code is 000. You can change this for added
security.
Change remote access security code
9
1. Press
twice, then
, then
.
The prompt announces “Please enter new security code
after the tone.”
2. Enter the 3-digit code you want. The code is announced.
3. Press and hold
to return to standby.
Switch answering machine on remotely
If you forget to switch on your answering machine, you
can do it from another phone.
1. Dial your phone number. After 20 rings, your answering
machine will switch on and you will hear your outgoing
message.
2. Press
then your 3-digit security code.
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Remote access
51
7
3. Press
within eight seconds. You will hear “Answer on”.
If you have any new messages, they will be played after
you have entered your security code.
Check for messages
If you enter your security code
incorrectly, after the second
attempt, your BT Synergy 3505
will announce: “Thank you for
calling” and will hang up.
1. Dial your phone number. When you hear your outgoing
message, press
.
You will hear “Please enter your security code”.
When you first dial in you will be
prompted for the security code.
If the code is not entered within
10 seconds you will be prompted
again, if no code is entered within
10 seconds then your BT Synergy
3505 will hang up.
2. Enter your 3-digit code. If you have new messages, you
will hear “You have (n) new messages”, and they are
played.
Or you will hear “You have no new messages, to hear main
menu, press 1.”
Time saver
If you have set the answer delay to Time Saver, your
answering machine will answer after 2 rings if you have
new messages. If you do not have new messages it will
not answer until 6 rings. This enables you to hang up
before you are connected, saving you the cost of a call.
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52
Remote access
Operating your answering machine
from another phone
When you have accessed your answering machine
remotely, the menu announces the options available
to you.
Simply follow the instruction as announced:
2
“To play all messages, press
“To play new messages, press
”
3
”
ᮤ
4
“To skip back during messages, press
”
5
“To delete during messages, press
”
ᮤ
6
“To skip forward during messages, press
”
7
“To set answer on or off, press
”
8
“To hear the outgoing message menu, press
”
9
“To set a new security code, press
”
0
“To set day and time, press
”
1
“To hear main menu again, press
”
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Additional handsets & bases
53
IMPORTANT
Each additional handset you buy
must be registered with the base.
Up to 5 handsets can be registered and operated from
any one BT Synergy 3505 base.
Remember to charge the batteries
of new handsets for at least 16
hours before use. If the display
shows NOT REG, and is flashing,
your handset is not yet registered
with the base.
With additional handsets, you can make internal calls
between two handsets while a third is making an
external call.
Your handset is supplied pre-
registered as Handset 1 to its base
(Base 1).
If you have purchased a multiple
pack, the additional handset will be
supplied as Handset 2 etc. All will
be registered to Base 1.
Each handset can be registered on up to 4 bases.
Register handset to base
Make sure the handset is close to the base.
At the base:
Page
1. Press and hold
until you hear two beeps (after
about 10 seconds) then release.
At the handset:
1. Press
then scroll
to REGISTERand press
.
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54
Additional handsets & bases
The display shows BS 1 2 3 4. The numbers that are
flashing indicate other bases that the handset is already
registered to.
ᮤ
1
4
If the handset does not find the
base, it will return to the previous
menu. If this happens, try
registering again using a different
base number. Make sure you are
close to the base.
2. Enter
followed by your base PIN (original setting 0000) then
press
-
for the base you want to register to,
.
The display shows SEARCH 1,
2,
3,
4. and
flashes
until the handset locates the base.
When the base is located, the handset will be
automatically selected and shown on the display.
You cannot deregister the handset
you are using.
De-register handsets
1. Press
then scroll
to SETUPand press
.
2. Scroll
to DELHSand press
.
The display shows PIN?
3. Enter your PIN (original setting 0000) and press
4. Scroll or to select the handset (1-5) you want to
.
de-register then press
.
Display shows CONFIRM?
5. Press
to confirm.
Once deregistered, the handset display shows NOTREG.
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Additional handsets & bases
55
Internal calls
If you have more than one handset registered to the
base, you can make internal calls between handsets.
Int
1. Press
and enter the handset number you want to
call, (1-5).
The receiving handset rings and the display shows INT
and the number of the handset calling.
2. Press
to end the call.
Transferring calls
You can transfer an external call to another handset
registered to the base.
During an external call:
Int
1. Press
(1-5).
then the number of the handset you want
The caller is put on hold.
2. When the other handset answers you can talk to them
and press
to transfer the call.
Or
Int
If the other handset does not answer, press
to your caller again.
to speak
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56
Additional handsets & bases
3-way conversation
You can talk to an external caller and an internal caller at
the same time on your handset.
During an external call:
Int
1. Press
to put your caller on hold. Enter the number
of the internal handset (1-5) you wish to transfer the
call to.
If the handset does not answer,
2. When the handset answers, press and hold
for
Int
press
to speak to your caller
about 3 seconds.
again.
You can now start your 3-way conversation.
On a 3-way call, the call can only
be ended by the handset that set
it up.
3. Press
to end the call.
Press
to end the call.
Handset priority
If you have more than one handset registered to the
base, you can select one handset (or the base) to ring
first. You can also set the number of rings before the
other handsets start ringing.
1. Press
2. Scroll
3. Scroll
then scroll
to SETUPand press
.
to PRIORITYand press
.
to SELECTand press
.
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Additional handsets & bases
57
4. Scroll
to select the option you want, either BASEor
HS 1-5and press
.
Display shows RINGS 1-9.
5. Scroll to the number of rings you want and press
to confirm.
PRIORITYis displayed.
6. Press
to confirm. OFFis displayed. Press
to
switch OFF or scroll to ONand press
to switch ON.
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58
onnecting to a fax machine
IMPORTANT
Most fax machines and modems are designed to work
with answering machines so that you can receive both
fax and voice calls.
Check in your fax machine user
guide that it is compatible for use
with an answering machine.
Connecting up
1. Connect your BT Synergy 3505 telephone line cord to
the fax machine. The socket is likely to be on the back of
the fax machine’s telephone line cord socket (doubler
socket) or there may be a separate socket at the side or
back of the fax.
Line connection from
answer machine.
2. Set your fax machine reception mode to TAD/FAX.
(See your fax user guide for instructions).
3. Make sure the answer delay (i.e. the number of rings
before your answering machine picks up a call) is always
less on the answering machine than the fax machine/fax
modem. This means your answering machine will always
pick up the call first and switch it to the fax machine if it
hears the fax tones.
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Connecting to a fax machine
59
Setting up your answering machine
We recommend you set your BT Synergy 3505 to answer
calls after 2, 3 or 4 calls.
For best performance, keep your outgoing message as
short as possible.
Answer delay = no. of
rings before answering
Length of outgoing message
2
3
4
14 seconds
11 seconds
8 seconds
To change the answer delay setting, see page 43.
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60
Replacing the handset batteries
After a time, you may find that the handset batteries are running out of charge more
quickly. This is a standard sign of wear and the batteries will need replacing.
For spare AAA rechargeable batteries, please contact the BT Synergy Helpline
0870 605 8047.
Remove the battery compartment cover and remove the existing batteries. Insert new
batteries and replace the compartment cover.
Problems
Possible cause
No display
The batteries may be flat or dead. Recharge or replace
the batteries.
Is the handset switched off? To switch on, see page 17.
No dial tone
Check that the telephone line cord is plugged into the
phone socket.
Check that the base is connected to the mains power
and switched on.
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Help
61
Problems
Possible cause
You cannot link up
Is
flashing in the display? You may be out of
with the base station
range, move closer to the base.
Check that the base is connected to the mains power
and switched on.
Are the batteries low or flat? If so, charge the batteries
or replace them if necessary.
If using more than one base, check that you are
connected to the correct base. See page 29.
No ring on the handset
Check that the ringer volume is switched on, see page 24.
Check that the base is plugged into the phone socket
and that it is also connected to the mains power and
switched on.
Buzzing noise on my
radio, TV, computer
or hearing aid
Sometimes, your BT Synergy 3505 and other DECT GAP
compatible handsets can interfere with other electrical
equipment if placed too close. Try moving at least one
metre away from such appliances.
The handset is not
charging properly
Check that the base is plugged into the mains socket
and switched on.
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Help
Problems
Possible cause
Check that you are using the correct power adaptor plug.
BT Synergy 3505 base – Item Code 005391.
BT Synergy 3005 charger – Item Code 003313.
Check that the handset is sitting correctly in the base.
Check that the handset batteries have been correctly
fitted.
Cannot adjust an
option in the base
station
Someone else might be making changes using another
handset. Try again when the other handset user has
finished.
Have you pressed
to confirm your selection?
Calls do not get
through to a connected
fax machine
Check that the number of rings before answering is 2,
3 or 4, see page 43 and that your outgoing message is
kept short.
Check that the sending machine is transmitting fax tones.
Older machines may not do this.
If you are still having problems, try shortening the
silence detection time on your fax machine/fax modem.
See your fax user guide for details.
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Help
63
Problems
Possible cause
Fax machine interrupts
callers trying to leave
messages on the
The fax may be detecting periods of silence during the
incoming message and switching to fax reception mode.
Try increasing the silence detection time on your fax
machine/fax modem or switch it off completely. See your
fax user guide for details.
answering machine
BT Synergy 3505 Helpline
0870 605 8047
BT accessories and
replacement items
Call the dedicated BT Synergy
Helpline
For a full range of accessories and
replacement items for BT products
please call 0870 240 5522, or visit:
if you are having difficulties using
your BT Synergy 3505.
if you need replacement
batteries or a mains power lead
Lines open 9am – 5.30pm,
Monday to Friday and
9.30am – 2.30pm Saturday.
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64
General information
IMPORTANT
This equipment is not designed for making emergency telephone call when the power
fails. Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Safety information
General
Only use the power supply included with the product. Using an unauthorised power
supply will invalidate your guarantee and may damage the telephone. The item number
for the power supply used with the base is 005391. The item number for the power
supply used with the charger is 003313 (only applicable when you have purchased a
BT Synergy 3505 Multiple pack).
Use only the approved rechargeable batteries supplied. Spare rechargeable batteries are
available from the BT Synergy Helpline 0870 605 8047.
Do not open the handset (except to replace the handset batteries) or the base.
This could expose you to high voltages or other risks. Contact the Helpline for all repairs.
Radio signal transmitted between the handset and base may cause interference to
hearing aids.
It is recommended that advice from a qualified expert be sought before using this product
in the vicinity of emergency/intensive care medical equipment.
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General information
65
It is recommended that if you have a pacemaker fitted you check with a medical expert
before using this product.
Your product may interfere with other electrical equipment, e.g. TV and radio sets,
clock/alarms and computers if placed too close. It is recommended that you place your
product at least one metre away from such appliances to minimise any risk of interference.
Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release
of highly toxic chemicals.
Cleaning
Clean the handset and base with a damp (not wet) cloth, or an anti-static wipe. Never use
household polish as this will damage the product. Never use a dry cloth as this may cause
a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the batteries are being recharged or during prolonged
periods of use. This is normal. However, we recommend that to avoid damage you do not
place the product on antique/veneered wood.
Do not stand your product on carpets or other surfaces which generate fibres, or place it
in locations preventing the free flow of air over its surface.
Do not submerge any part of your product in water and do not use it in damp or humid
conditions, such as bathrooms.
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66
General information
Do not expose your product to fire, explosive or other hazardous conditions.
There is a slight chance that your phone could be damaged by an electrical storm.
We recommend that you unplug the power and telephone line cord from the base for the
duration of the storm.
Guarantee
Your BT Synergy 3505 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s
or its agent’s discretion the option to replace the BT Synergy 3505 or any component
thereof, (other than batteries), which is identified as faulty or below standard, or as a
result of inferior workmanship of materials. Products over 28 days old from the date of
purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
The guarantee shall only apply to defects that occur within the 12 month guarantee
period.
Proof of purchase is required.
The equipment is returned to BT or its agent as instructed.
This guarantee does not cover any faults or defects caused by accidents, misuse, fair
wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or
repair other than through approved agents.
This guarantee does not affect your statutory rights.
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General information
67
Within the 12 month guarantee period:
If you experience difficulty using the product, prior to returning it, please read the Help
section beginning on page 60, or contact the BT Synergy Helpline on 0870 605 8047,
9am to 5.30pm Monday to Friday and 9.30am to 2.30pm Saturday.
In the unlikely event of a defect occurring, please follow the Helpline’s instructions for
replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee period has ended, the repair must meet
the approval requirements for connection to the telephone network. We recommend that
you contact BT’s approved repair agent, TecLogic on 01672 564444 or a local qualified
repairer.
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product.
Where possible, pack the product in its original packaging. Please remember to include
all parts, including the line cords, power supply units and the original batteries. (Please
not that we cannot take responsibility for goods damaged in transit.) Please obtain and
keep proof of posting from the Post Office.
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68
General information
Technical information
How many telephones can you have?
All items of telephone equipment have a Ringer Equivalence Number (REN), which is used
to calculate the number of items which may be connected to any other telephone line.
Your BT Synergy 3505 has a REN of 1. A total REN of 4 is allowed. If the total REN of 4 is
exceeded, the telephone may not ring.
With different telephone types there is not guarantee of ringing, even when the REN is
less than 4.
Only use approved power supply, item code 005391 for base station or 003313 for
charger (only applicable if you have purchased a BT Synergy 3505 Multiple pack).
Only use approved AAA NiMH rechargeable batteries.
R&TTE
This product is intended for use within the UK for connection to the public telephone
network and compatible switchboards.
This equipment complies with the essential requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive 1999/5/EC.
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General information
69
Declaration of Conformance
Hereby, Suncorp Technologies declares that this BT Synergy 3505 is in compliance with
the essential requirements and other relevant provisions of Directive 1999/5/EC.
The Declaration of Conformance for the BT Synergy 3505 is published on the website:
Connecting to a switchboard
This product is intended for use within the UK for connection to public telephone network
and compatible switchboards, which support tone dialling and timed break recall. If in
doubt please consult your service provider.
Switchboard external line access code
You may need to enter an access code (e.g. 9) in order to get an outside line. So that the
switchboard has time to pick up an outside line, you may also need to add a Pause after
the access code.
Recall
Recall R is used when connected to certain switchboards (PBXs) and some BT Calling
Features, or those services available via your network provider.
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70
General information
Dialling mode
1. Press
2. Scroll
3. Press
then scroll
to DIALMODE and press
or to select either TONE or PULSE and press
to SETUP and press
.
.
to confirm.
Automatically insert a pause after access code
With some switchboards, you may be required to dial a pause after entering the
switchboard access code (e.g. 9) to enable you to get an outside line.
This feature automatically inserts a pause between the access code and the telephone
number you have entered in the phonebook. However, for this feature to work, you must
still enter the access code before the telephone number when storing the number in the
Phonebook.
1. Press
2. Scroll
3. Scroll
then scroll
to display PABX and press
to PBX 1 and press to display PIN?
to display SETUP and press
.
.
4. Enter the PIN (original code 0000) and press
.
5. Enter the switchboard access code (e.g. 9) and press
.
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General information
71
Length of pause
You can also adjust the length of the pause to 3 or 5 seconds, according to the
switchboard.
1. Press
2. Scroll
3. Scroll
then scroll
to SETUP.
to display PABX and press
.
to PAUSE.
4. The display shows 3 SEC.
If you want a 5 second pause, press
to display 5 SEC.
5. Press
to confirm your choice.
Enter your BT Synergy 3505 base
PIN here:
For your records
Date of purchase:
Place of purchase:
Serial number:
[
]
/ / / / / / /
(see page 29 for more information)
Enter your BT Synergy 3505
Remote Access security code here:
[
]
For guarantee purposes proof
of purchase is required so please
keep your receipt.
/
/
/
(see page 50 for more information)
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Offices worldwide
The telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of
contract. Nothing in this publication forms any part of any contract.
© British Telecommunications plc 2003.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
BT Synergy 3505 (11/03) 4
Designed and produced by The Art & Design Partnership Ltd.
Printed in China
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