BT 3100 User Manual

Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
This equipment is not designed for making emergency telephone calls when the power fails.  
Alternative arrangements should be made for access to emergency services.  
This product is intended for connection to analogue public switched telephone networks  
and private switchboards in the United Kingdom.  
Synergy 3100  
User  
Guide  
*
Digital Cordless Telephone with Caller Display  
*
and Call Waiting featuring DECT  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Please open this page for an ‘at a glance’  
guide to your Synergy 3100  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Please open this page for a further  
‘at a glance’guide to your Synergy 3100.  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
At a glance  
Volume buttons  
Red light  
Handset  
Use to adjust the  
To indicate that  
the phone is ringing or  
in use.  
handset earpiece speech  
volume (see page 15)  
and handset and base  
ringer volume, see pages  
21 and 24.  
Liquid Crystal  
Display  
Also used to access the  
redial and calls list and  
scroll through the  
directory, menu options,  
redial and calls list.  
Display shows you  
incoming caller’s  
details, the name  
and/or number you  
have dialled, and the  
status of the handset.  
Secrecy button  
Handsfree button  
During a call press to  
mute the call so your  
caller cannot hear  
you talk to someone  
close by, see page 17.  
Use to answer calls  
or make a call using  
the handsfree mode,  
see page 16.  
cr  
en  
Also used as a delete,  
edit and exit button.  
Menu button  
Vol  
Use to access and  
select the options in  
the menu, see pages 4-5.  
Talk button  
Use to make, receive  
and end calls, see pages  
14-15.  
3
1
2
Phonebook button  
H
Use to access the 50  
names and numbers  
stored in the phonebook,  
see page 18.  
4
7
6
9
5
8
0
Keypad  
X
Recall/Power button  
Internal button  
For use with a  
switchboard/ PBX and BT  
Select Services, see page 38.  
To make internal calls  
between handsets  
registered to the base,  
see page 33.  
Int  
R
Also used to switch  
off the handset, see page 14.  
1
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Quick Guide  
Information for the handset settings  
Function  
Key combination  
*
Answer a call/End a call  
Make a call  
d
Redial a number  
Vol  
en  
en  
en  
en  
Store a number in the  
memory  
enter the name  
the telephone number  
enter  
en  
d
Vol  
Dial a number in the memory  
Adjust the earpiece volume  
Vol  
d
Vol  
During a call, press the  
during a  
Vol  
call until the required level is reached.  
cr  
Secrecy on/off  
During a call, press  
to switch off.  
to switch on and again  
Int  
Transfer call to another handset  
Three way conversation  
Access to redial list  
enter handset number  
Int  
Int  
enter handset number  
d
d
– keep pressing to scroll.  
Vol  
Vol  
d
Vol  
Access to calls list  
Vol  
– keep pressing to scroll.  
en  
en  
Vol  
Vol  
Vol  
HANDSET  
Set handset ringer volume  
en  
en  
d
Vol  
to select volume  
RINGVOL  
Vol  
en  
en  
en  
BASEVOL  
en  
Vol  
SETUP  
Set base unit ringer volume  
d
Vol  
to select volume  
Vol  
Important  
*If the handset is sitting in the base when a call comes in, you can pick it up  
and answer it automatically without pressing the button.  
3
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Menu Structure  
Phonebook  
Add  
Delete  
Modifiy  
Setup  
Base Vol  
Handset 1.....5  
Vol Off  
Base Mel  
Sel Base  
Melody 1.....5  
Base 1.....4  
Auto  
Del H/S  
PIN?  
Handset 1.....5  
New PIN  
PIN Code  
PIN?  
Retype  
Priority  
On  
Off  
Select  
Base  
Handset 1.....5  
Dial Mode  
Recall  
Tone  
Pulse  
Recall 1  
Recall 2  
PABX  
PBX1  
PBX2  
Pause  
PIN?  
PIN?  
3 Sec  
5 Sec  
Default  
PIN?  
Cont......  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Handset  
Beep  
Keytone  
On or Off  
On or Off  
On or Off  
Low Batt  
Outrange  
Volume 1.....5  
Vol Off  
Ring Vol  
Ear Vol  
Int Mel  
Ext Mel  
Auto Ans  
Ear Vol 1.....5  
Melody 1.....5  
Melody 1.....5  
On  
Off  
Name  
Language  
English  
Francais  
Deutsch  
Nederl  
Italiano  
Espanol  
Portuges  
Norsk  
Dansk  
Svenska  
Suomi  
Register  
BS 1234  
PIN?  
Important. If you make a mistake you can return to the previous menu heading by pressing the button. If you press  
and hold the button at any time you will return to the standby screen. After 30 seconds if no buttons are pressed  
the handset will automatically return to the standby screen.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
In this guide  
Note  
There is a detailed INDEX at the end of this guide, see page 40.  
At a glance  
Handset  
Caller Display  
and Call Waiting  
Using Caller Display  
Calls list  
1
2
3
4
27  
27  
27  
29  
Display icons  
Quick Guide  
Menu structure  
Call Waiting  
Introduction  
Unpacking your  
Synergy 3100  
7
Using Synergy 3000  
additional handsets  
Internal calls  
31  
33  
33  
33  
8
8
9
For your records  
Safety information  
Transferring calls  
Three-way conversation  
Setting up  
10  
10  
Help  
35  
Plan the location  
General information  
Guarantee  
37  
37  
38  
38  
Using the telephone  
Making and receiving calls  
Call timer  
14  
14  
14  
16  
16  
17  
Technical information  
Switchboard compatibility  
Switchboard external line  
access code  
Handsfree  
Redial  
Secrecy  
Name and number  
Phonebook  
38  
38  
Recall  
17  
20  
Index  
40  
Paging handsets  
Note  
Handset settings  
Base settings  
21  
24  
In this user guide, we’ve included  
helpful tips and useful notes. They  
are shown in a white box like this.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Introduction  
Your Synergy 3100 has been designed for ease of use and made  
to the high standards set by BT  
Please read the instructions carefully  
before use and keep this user guide for  
future reference.  
This user guide applies to both single  
and multiple handset systems. The  
internal call functions described in  
this guide apply only to Synergy 3100  
base stations with more than one  
handset connected.  
DECT  
By purchasing the Synergy 3100 you  
now own a product which combines  
the advantages of cordless operation  
with the performance of a high  
quality corded telephone. It complies  
with the Digitally Enhanced Cordless  
Telecommunications (DECT)  
Important  
If you wear a hearing aid, please  
note that the Synergy 3100 works  
by sending radio signals between the  
base station and the handset. These  
signals may interfere with some  
hearing aids, causing a humming  
noise.  
standard and offers unparalleled  
quality and features.  
You can use up to 5 handsets with  
your Synergy 3100 base station  
without the need for additional wiring.  
cr  
en  
cr  
en  
Vol  
Vol  
D
D
1
3
1
3
2
5
8
0
2
5
8
0
H
H
Page  
4
7
6
9
4
7
6
9
Int  
Int  
R
R
DECT  
Digital Clarity  
Synergy 3100  
Charging  
Power/In use  
cr  
en  
cr  
en  
Vol  
Vol  
D
D
1
4
7
3
6
9
1
4
7
3
6
9
2
5
8
0
2
5
8
0
H
H
Int  
Int  
R
R
cr  
en  
Vol  
D
1
4
7
3
6
9
2
5
8
0
H
Int  
R
7
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
In addition:  
Unpacking your Synergy 3100  
If you have purchased the  
Synergy 3100 Twin:  
If anything is missing, please contact  
your place of purchase immediately.  
One Synergy 3000  
handset  
One Synergy 3100  
base station  
Page  
DECT  
Digital Clarity  
Synergy 3100  
Charging  
Power/In use  
One Synergy 3000  
charger  
One Synergy 3100  
handset  
Charging  
2 x AAA rechargeable  
batteries (Ni-MH)  
2 x AAA rechargeable  
batteries (Ni-MH)  
One battery cover  
One battery cover  
One power supply  
for charger  
One power supply  
for base station  
(Item code: 003313)  
(Item code: 872260)  
One telephone line cord  
One belt clip  
One belt clip  
For guarantee purposes proof of  
For your records  
purchase is required so please keep  
your receipt.  
Date of purchase:  
Place of purchase:  
Serial number:  
If you change your PIN, keep a record  
of the new number here:  
(original setting 0000)  
See page 25 for more information.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Safety information  
away from such appliances to minimise  
any risk of interference.  
General  
Only use the power supply included  
with the product. Using an unauthorised  
power supply will invalidate your  
guarantee and may damage the telephone.  
The item number for the power supply  
used with the base station is 872260.  
The item number for the power supply  
used with the charger is 003313 (only  
applicable when you have purchased the  
Synergy 3100 Twin).  
Never dispose of the batteries in a fire.  
There is a serious risk of explosion and/or  
the release of highly toxic chemicals.  
Cleaning  
Simply clean the handset and base station  
with a damp (not wet) cloth, or an anti-  
static wipe. Never use household polish  
as this will damage the product. Never  
use a dry cloth as this may cause a  
static shock.  
Only use the approved rechargeable  
batteries supplied. Spare rechargeable  
batteries are available from the Synergy  
Helpline 08706 058 047.  
Environmental  
Do not expose to direct sunlight.  
Do not open the handset or base station.  
This could expose you to high voltages  
or other risks. Contact the Helpline for  
all repairs.  
The product may heat up when the  
batteries are being recharged. This is  
normal. However, we recommend  
that you do not place the product on  
antique/veneered wood to avoid damage.  
Radio signals transmitted between the  
handset and base may cause interference  
to hearing aids.  
Do not stand your product on carpets  
or other surfaces which generate fibres,  
or place it in locations preventing the  
free flow of air over its surfaces.  
It is recommended that advice from  
a qualified expert be sought before  
using this product in the vicinity of  
emergency/intensive care medical  
equipment.  
Do not submerge any part of your  
product in water and do not use it in  
damp conditions, such as bathrooms.  
It is recommended that if you have  
a pacemaker fitted you check with a  
medical expert before using this product.  
Do not expose your product to fire,  
explosive or other hazardous conditions.  
Your product may interfere with other  
electrical equipment, e.g. TV and radio  
There is a slight chance that your phone  
could be damaged by an electrical storm.  
sets, clock/alarms and computers if placed We recommend that you unplug the  
too close. It is recommended that you  
place your product at least one metre  
power and telephone line cord for the  
duration of the storm.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Setting up  
Follow these steps to set up your Synergy 3100 ready for use  
Plan the location  
1
Connect the power supply to  
the base  
Position your Synergy 3100 within 2  
metres of a power socket and phone  
socket otherwise extension cables will  
be required.  
Plug the power adaptor into the mains  
power socket and switch on. The green  
Power/In Use light comes on.  
Make sure it is at least 1 metre away  
from other electrical products to avoid  
interference.  
Do not place your Synergy 3100 product  
in the bathroom or other humid areas.  
Note  
The Synergy 3100 has a range of up  
to 300 metres outdoors and up to  
50 metres indoors. The range will be  
reduced when there is no clear line  
of sight between the base and handset.  
Thick stone walls can severely affect  
the range.  
Note  
The base station must be plugged into  
the mains power socket at all times.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Please note that the red charging light  
will remain on even when the batteries  
are fully charged.  
2
Install the rechargeable  
batteries in the handset  
BATTERY LEVELS  
WEAK  
HALF-FULL  
FULL  
The handset uses two rechargeable  
Nickel Metal Hydride (Ni-MH) AAA  
batteries which are supplied. Take  
care to insert the batteries as shown  
and then fit the battery cover (the  
battery cover may be found in the  
packaging with the batteries).  
Battery low warning  
If the handset battery symbol is empty  
and flashing, and you hear a warning  
beep every 10 seconds, you will need  
to recharge your handset before you  
can use it.  
3
Charge the handset batteries  
for at least 16 hours  
Note  
The  
symbol on your handset display  
indicates when you are in range of  
the base station. If the symbol flashes  
and you hear a warning beep, you  
are out of range and will need to move  
closer to the base station.  
Before you use your Synergy 3100 for  
the first time, it is important to have  
the handset batteries fully charged.  
The batteries need to charge  
continuously for at least 16 hours  
to reach full charge.  
Place the handset on the base. The  
red charging light will come on. The  
handset comes pre-registered to the  
base station as SYNERGYHS1. This is  
shown on the display. The  
icon and  
the battery icon are shown on the  
display. Once the handset is fully  
charged, the display shows a full  
battery symbol.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
4
Connect the telephone line  
cord to the Synergy 3100  
base station  
Battery performance  
Under no circumstances should  
non-rechargeable batteries be used.  
Only use the approved batteries, type:  
rechargeable Nickel Metal Hydride  
(Ni-MH); size AAA; capacity  
550mAh 1.2v. Using unapproved  
batteries will invalidate your guarantee  
and may damage the telephone.  
To keep your batteries in the best  
condition, leave the handset off the  
base station for a few hours at a time.  
(after the intial 16 hour charge).  
5
Connect the telephone line cord  
Note  
Please note, however, that new Nickel  
Metal Hydride (Ni-MH) batteries  
do not reach their full capacity until  
they have been in normal use for  
several days.  
It is recommended that you do not  
connect the telephone line cord to the  
phone socket until your handset is  
fully charged. This will prevent the  
risk of the batteries discharging  
during a conversation, which could  
cause you to lose a call.  
Fully discharging the batteries at  
least once a week will help them last  
as long as possible. However, the charge  
capacity of rechargeable batteries will  
reduce with time as they wear out,  
so reducing the talk/standby time  
of the handset. Eventually they will  
need to be replaced. New batteries  
can be obtained from the BT Synergy  
Helpline 08706 058 047.  
Note: Under ideal conditions, the  
handset batteries should give about  
14 hours talktime or 350 hours  
standby on a single charge. Optimum  
times for talk and standby are only  
achieved when the handset batteries  
are fully charged.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
6
Attach the belt clip (optional)  
Additionally, if you have  
purchased the Synergy 3100  
Twin:  
Fit the belt clip onto the back of the  
handset if required.  
1. Connect the power supply to the  
charger.  
Plug the power adaptor into the mains  
power socket on the underside of the  
charger.  
Slot  
The item code for the power supply  
used with the charger is 003313.  
Customer Helpline  
Plug the adaptor into the mains power  
supply and switch on.  
If you have any difficulties setting up  
your Synergy 3100 please call the  
Helpline on 08706 058 047.  
Note  
The charger must be plugged into the  
mains power socket at all times.  
Your Synergy 3100  
is now ready for use.  
2. Install the rechargeable batteries in  
the handset.  
3. Charge the handset batteries for at  
least 16 hours.  
Your Synergy 3000 additional handset  
comes pre-registered to the main base  
station as SYNERGY HS2. This will be  
shown on the display.  
Your Synergy 3100 Twin  
is now ready for use.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Using the telephone  
Preparatory dialling  
Note  
To exit and return to the previous  
cr  
Preparatory dialling allows  
menu at any time, press the  
button. If you press and hold the  
button you will return to the  
standby screen.  
cr  
you to enter the number  
before pressing the TALK  
button. This enables you to  
correct any mistakes before  
you actually make the call.  
To switch the handset on and off  
Enter the number to be  
dialled.  
Press and hold the POWER  
button to switch the handset off.  
The number is shown in the  
display.  
R
To switch the handset on,  
press and hold the POWER  
button again.  
(If you make a mistake, press  
the button to delete the  
incorrect digit).  
cr  
R
When you have entered the  
number correctly, press the  
TALK button to dial the number.  
Making and receiving calls  
To make an external call  
Call timer  
Press the TALK button.  
You will hear the dial tone and  
the display will show the  
symbol.  
Your handset will automatically time  
the duration of all external calls.  
EXT  
The handset display shows the call  
duration both during your call and for  
a few seconds after it is complete.  
Enter the number you want.  
The number is dialled  
automatically.  
EXT  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
To adjust the speech volume  
during a call  
To end a call  
Press the TALK button.  
During a call:  
Or  
You can adjust the earpiece  
volume. There are 5 levels to  
choose from.  
Place the handset back on  
the base.  
d
Press the UP or DOWN  
button until you reach the  
required level. This will be  
shown on the display.  
eg: EAR VOL 3.  
Vol  
To receive a call  
When the phone rings the  
display will show CALL and  
the EXT symbol will flash.  
In standby mode:  
en  
Press the button.  
Vol  
Press the DOWN button until  
HANDSET is displayed.  
If you have subscribed to a  
Caller Display Service, the  
number (and name if stored  
in the phonebook) will be  
displayed.  
en  
Press the button.  
Vol  
Press the DOWN button until  
EAR VOL is displayed.  
en  
Press the button.  
Press the TALK button.  
d
Press the UP or DOWN  
button until you reach the  
required level.  
Or  
Vol  
If the handset is on the base,  
simply lift it up and speak.  
en  
cr  
Press the button to confirm  
the selected level.  
Note  
Press and hold the button to  
return to the standby screen.  
You can switch the Auto-Talk feature  
on or off. Please see page 22.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Handsfree  
To answer a call in handsfree  
Handsfree allows you to talk to your  
caller without holding the handset and  
enables other people in the room to  
listen to your conversation.  
When the phone rings:  
Press the HANDSFREE  
button. The call is transferred  
to the loudspeaker.  
To make a handsfree call  
To switch to handsfree during  
a call  
Dial the number.  
Press the HANDSFREE button.  
During a call you can switch  
to handsfree mode.  
The display will show the  
icon to indicate handsfree  
is active. You will hear the  
number being dialled out.  
Press the HANDSFREE  
button. The call is transferred  
to the loudspeaker.  
To switch back to using the  
handset at any time, press the  
HANDSFREE button.  
Press the HANDSFREE  
button to switch back to using  
the handset.  
To end the call, press the  
TALK button.  
Redial  
To adjust the handsfree volume  
You can redial up to 5 of the last  
numbers called. They are stored in the  
redial list. If you have stored a name  
to go with a number in the phonebook,  
the name will be displayed instead.  
See “Name and number Phonebook”,  
page 17.  
Whilst in handsfree mode you  
can increase or decrease the  
handsfree volume. There are  
5 volume levels to choose from.  
d
Press the UP or DOWN  
Vol  
button to adjust the volume.  
The volume will be adjusted  
accordingly.  
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Name and number Phonebook  
Dial from the redial list  
You can store up to 50 of your most  
frequently used names and numbers  
in the Phonebook. Stored numbers  
can be no longer than 20 digits and  
a maximum of 8 characters can be  
stored.  
d
Press the UP button to enter  
the redial list.  
d
Continue pressing the UP  
button to view the next number  
in order of most recent first.  
Press the TALK button when  
the number (or name) you  
want to call is displayed. The  
number is dialled automatically.  
To store a name and number in  
the Phonebook  
en  
Press the 
ߜ
 button to enter  
the menu.  
en  
The display will show  
PHONEBK, press the 
ߜ
 button.  
Secrecy  
When on a call you can talk to  
someone in the same room, without  
your caller hearing.  
en  
The display will show ADD,  
press the 
ߜ
 button.  
The display shows NAME?  
Enter the name using the  
letters on the keypad. Names  
can be no longer than 8  
characters.  
To switch secrecy on / off  
cr  
During a call, press the  
button. The display will show  
MUTE. Your caller cannot hear  
you.  
Entering names:  
Use the keypad letters to  
enter names, e.g. if you wish  
to store the name TOM:  
cr  
Press the button again to  
resume your call.  
To enter the letter T, press the  
8 button once.  
8
6
To enter O, press the 6 button  
6
three times and wait for the  
cursor to move across.  
6
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Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
To enter M, press the 6 button  
once.  
To enter a pause in a stored  
number  
6
cr  
If you enter a digit incorrectly,  
You may want to enter a pause  
when storing international  
numbers, charge card numbers  
or if you connect your  
telephone to a switchboard.  
(For more information on  
switchboard use see page 38.)  
press the button to delete it.  
en  
Press 
ߜ
 to confirm the name.  
You will hear a confirmation  
beep.  
The display shows NUMBER?  
Enter the telephone number  
you want to store.  
When storing the number,  
press and hold the UP button,  
until a Pis displayed, at the  
point where you want to enter  
the pause.  
d
en  
en  
Press the 
ߜ
 button. You will  
hear a confirmation beep.  
Alternatively, press the 
ߜ
 
button to continue storing  
entries in the phonebook.  
You may enter as many pauses  
as required.  
cr  
Press and hold the button to  
return to the standby screen.  
To dial a name and number  
from the Phonebook  
Note  
Press the 1 button once to insert a  
space, press twice for a - (hyphen),  
press 3 times for the number 1.  
Press the PHONEBOOK  
button to enter the phonebook.  
d
Use the UP or DOWN button  
Vol  
to scroll through.  
Or  
Note  
Enter the first letter of the  
name you want, e.g. for Tom,  
press the 8 button to search  
for names beginning with T.  
If you subscribe to a Caller Display  
Service (see page 27) and want  
directory names to be displayed when  
a call is received from one of your  
directory numbers, you must ensure  
that you always enter the full  
telephone number, including the  
national code.  
8
Press the TALK button to  
dial the number of the name  
displayed. The number is  
dialled automatically.  
18  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
To delete a Phonebook entry  
Note  
You can scroll in either direction to  
search through the list.  
en  
Press the 
ߜ
 button to enter  
the menu.  
en  
To edit an entry in the  
Phonebook  
The display will show  
PHONEBK, press the 
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to DELETEand press  
the 
ߜ
 button.  
en  
Press the 
ߜ
 button to enter  
the menu.  
en  
The display will show  
PHONEBK, press the 
ߜ
 button.  
en  
d
Use the UP and DOWN  
buttons to scroll through to  
the entry you want to delete.  
Vol  
Vol  
Use the DOWN button to  
scroll to MODIFYand press  
the 
ߜ
 button.  
en  
en  
en  
en  
When you have found the name  
to delete, press the 
ߜ
 button.  
d
Use the UP or DOWN button to  
find the name you want to edit.  
Vol  
The number will be displayed,  
press the 
ߜ
 button.  
en  
cr  
Press the 
ߜ
 button.  
The display will show  
CONFIRM?, press the 
ߜ
 button.  
Use the button to delete  
unwanted letters. You can  
enter new letters as shown in  
Entering names’ on page 17.  
You will hear a confirmation  
beep. The number is now  
deleted.  
en  
Press 
ߜ
 to store the new  
name. You will hear a  
confirmation beep.  
cr  
Press and hold the button to  
return to the standby screen.  
The number will be displayed.  
Use the button to delete  
unwanted digits and re-enter  
the correct ones.  
cr  
en  
Press the 
ߜ
 button to store  
the new number. You will hear  
a confirmation beep.  
cr  
Press and hold the button to  
return to the standby screen.  
19  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Paging handsets  
You can page your handset(s) from  
the base station to alert a handset  
user that they are wanted or to locate  
a missing handset.  
Note  
Paging calls cannot be answered by  
a handset.  
To page a handset from the base  
Press the PAGE button on the  
Page  
base.  
The handset(s) will ring.  
The display will show  
INT  
flashing.  
To stop paging, press the  
Page  
PAGE button again.  
Or  
To stop paging, press any  
button on the handset.  
20  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Handset settings  
To switch keypad beeps on  
and off  
To adjust the handset ringer  
volume  
en  
Press the 
ߜ
 button to enter  
the menu.  
There are 5 levels to choose  
from (1-5), or you can turn  
the ringer off altogether.  
Use the DOWN button to  
scroll to HANDSETand press  
the 
ߜ
 button.  
Vol  
en  
Press the 
ߜ
 button to enter  
the menu.  
en  
en  
en  
Vol  
The display will show BEEP,  
press the 
ߜ
 button.  
Use the DOWN button to  
scroll to HANDSETand press  
the 
ߜ
 button.  
en  
The display will show KEYTONE,  
press the 
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to RING VOLand press  
the 
ߜ
 button.  
d
en  
Use the UP or DOWN button  
to select either ONor OFF.  
Vol  
You will hear the current  
volume setting and it will be  
shown on the display.  
en  
cr  
Press the 
ߜ
 button. You will  
hear a confirmation beep.  
Press and hold the button to  
return to the standby screen.  
d
Use the UP or DOWN button  
to select the required volume  
(VOLUME 1-5or VOL OFF).  
You will hear a sample ring.  
Vol  
Important  
en  
Press the 
ߜ
 button to confirm  
the new setting. You will hear  
a confirmation tone.  
Press and hold the button at any  
time to exit the menu and return to  
the standby screen.  
cr  
Press and hold the button to  
return to the standby screen.  
21  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
To set the external or internal  
ringer melody  
To switch auto-talk on/off  
When the handset is on the  
base or the charging unit you  
can answer the call by picking  
it up from the base. This will  
automatically answer the call  
without having to press the  
TALK button.  
There are 5 melodies to  
choose from and you have the  
option to choose a different  
melody for external and  
internal calls. (Internal calls  
for when you have more than  
one handset).  
en  
Press the 
ߜ
 button.  
en  
Press the 
ߜ
 button to enter  
the menu.  
Vol  
Use the DOWN button to  
scroll to HANDSETand press  
the 
ߜ
 button.  
en  
Vol  
Use the DOWN button to  
scroll to HANDSETand press  
the 
ߜ
 button.  
Vol  
en  
Use the DOWN button to  
scroll to AUTO ANS.  
Vol  
en  
Use the DOWN button to  
scroll to either INT MEL or  
EXT MEL.  
Press the 
ߜ
 button.  
d
Use the UP or DOWN button  
to turn AUTO-TALKONor  
OFF.  
Vol  
en  
Press the 
ߜ
 button.  
You will hear the current  
melody setting and it will be  
shown on the display. e.g.  
MELODY 4.  
en  
cr  
Press the 
ߜ
 button to  
confirm.  
Press and hold the button to  
return to the standby screen.  
d
Use the UP or DOWN button  
to select the required melody.  
You will hear a sample melody.  
Vol  
en  
To name a handset  
Press the 
ߜ
 button to confirm  
the new melody. You will hear  
a confirmation tone.  
The handset name is pre-set  
as SYNERGY, however, you  
can personalise each handset  
by giving it a name. A maximum  
of 8 characters can be stored.  
cr  
Press and hold the button to  
return to the standby screen.  
22  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
en  
Vol  
Press the 
ߜ
 button to enter  
the menu.  
Use the DOWN button to  
scroll to LANGUAGEand press  
the 
ߜ
 button.  
en  
Vol  
Use the DOWN button to  
scroll to HANDSETand press  
the 
ߜ
 button.  
d
Use the UP or DOWN button  
to scroll through the language  
options.  
en  
Vol  
Vol  
en  
cr  
Use the DOWN button to  
scroll to NAMEand press the  
ߜ
 button.  
en  
Press the 
ߜ
 button to confirm  
your choice. You will hear a  
confirmation beep.  
Press the button to delete  
cr  
the name already set.  
Press and hold the button to  
return to the standby screen.  
Enter the name you want using  
the keypad and press the 
ߜ
 
button, correct any mistakes  
by pressing the button.  
en  
cr  
Note  
To default back to the English  
language follow:  
You will hear a confirmation  
beep.  
en  
Press the MENU button.  
Press the DOWN button twice.  
Press the MENU button.  
cr  
Press and hold the button to  
return to the standby screen.  
Vol  
en  
Vol  
Press the DOWN button seven  
To set the handset language  
times.  
en  
Press the MENU button.  
If you wish, you can change the  
language used on the handset  
display. You can choose from  
English, Francais, Deutsch,  
Nederl, Italiano, Espanol,  
Portuges, Norsk, Dansk,  
Svenska and Suomi.  
d
Press the UP or DOWN button  
until ENGLISHis displayed.  
Vol  
en  
Press the MENU button once.  
en  
Press the 
ߜ
 button to enter  
the menu.  
Vol  
Use the DOWN button to  
scroll to HANDSETand press  
the 
ߜ
 button.  
en  
23  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Base settings  
To adjust the base ringer volume  
To adjust the base ringer melody  
There are 5 levels to choose  
from (1-5), or you can turn  
the ringer off altogether.  
There are 5 melodies to  
choose from (1-5)  
en  
Press the 
ߜ
 button to enter  
en  
Press the 
ߜ
 button to enter  
the menu.  
the menu.  
Vol  
Use the DOWN button to  
scroll to SETUPand press the  
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to SETUPand press the  
ߜ
 button.  
en  
en  
Vol  
Use the DOWN button to  
scroll to BASE MELand press  
the 
ߜ
 button.  
en  
The display will show BASE  
VOL. Press the 
ߜ
 button.  
en  
d
d
Use the UP or DOWN button  
to select the required volume  
(VOLUME 1-5or VOL OFF).  
You will hear a sample ring.  
Use the UP or DOWN button  
to select the required melody  
(MELODY 1-5). You will hear  
a sample melody.  
Vol  
Vol  
en  
en  
Press the 
ߜ
 button to confirm  
the new setting. You will hear  
a confirmation beep.  
Press the 
ߜ
 button to confirm  
the new setting. You will hear  
a confirmation beep.  
cr  
cr  
Press and hold the button to  
Press and hold the button to  
return to the standby screen.  
return to the standby screen.  
24  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
To select a base station  
To change the base station  
PIN code  
If a handset is registered to  
more than one base station,  
you can select which base your  
handset will use.  
If you change the base station  
PIN, keep a record of the new  
number by writing it in the  
space provided on page 8.  
You will need to use your base  
station PIN for registering  
handsets and for some other  
optional settings.  
For more information on  
registering your handset to  
another base, see page 31.  
en  
Press the 
ߜ
 button to enter  
the menu.  
en  
Press the 
ߜ
 button to enter  
Vol  
Use the DOWN button to  
scroll to SETUPand press the  
ߜ
 button.  
the menu.  
Vol  
en  
Use the DOWN button to  
scroll to SETUPand press the  
ߜ
 button.  
en  
Vol  
Use the DOWN button to  
scroll to SELBASEand press  
the 
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to PIN CODEand press  
the 
ߜ
 button.  
en  
en  
d
Use the UP or DOWN button  
to select the base you want  
(BASE 1-4).  
Vol  
The display will show PIN?  
Enter your 4-digit PIN  
(original setting OOOO).  
en  
cr  
Press the 
ߜ
 button. You will  
hear a confirmation beep.  
en  
Press the 
ߜ
 button.  
Press and hold the button to  
return to the standby screen.  
The display will show NEWPIN.  
Enter your new 4-digit PIN.  
Press the 
ߜ
 button.  
en  
The display will show RETYPE.  
Re-enter your new 4-digit PIN.  
en  
cr  
Press the 
ߜ
 button. You will  
hear a confirmation beep.  
Press and hold the button to  
return to the standby screen.  
25  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
To default/reset the handset and  
base to their original/default  
factory settings  
The default settings are:  
Earpiece volume  
3
3
1
Handset & Base ringer volume  
Handset & Base melody  
Please note that if you reset  
your Synergy 3100 the  
Phonebook, Redial and Calls  
list will be deleted.  
PIN code  
0000  
SYNERGY  
ENGLISH  
ON  
Handset name  
Handset language  
Button beeps  
en  
Press the 
ߜ
 button to enter  
the menu.  
Vol  
Use the DOWN button to  
scroll to SETUPand press the  
ߜ
 button.  
Battery low indicator beeps  
ON  
en  
Out of range warning beeps ON  
Auto answer  
ON  
Vol  
Use the DOWN button to  
scroll to DEFAULTand press  
the 
ߜ
 button.  
Dialling mode  
DTMF  
en  
Pause after  
picking up line /  
dial-out code  
The display will show PIN?  
3 seconds  
Empty  
Enter the base PIN (original  
setting OOOO)  
Phonebook  
Redial list  
Calls list  
en  
Press the 
ߜ
 button.  
Empty  
You will hear a confirmation  
tone at the base and handset.  
The handset display will flash  
BASE1and then SYNERGYHS1.  
Empty  
Your Synergy 3100 is now  
reset to the factory settings.  
26  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Caller Display and Call Waiting  
Caller information not available  
Important  
With some incoming calls the telephone  
To use Caller Display or Call  
Waiting you must first subscribe  
to your network provider’s Caller  
Display or Call Waiting Service.  
A quarterly fee is payable.  
number of the caller is not available  
and cannot therefore be displayed.  
In this case, your Synergy 3100 provides  
you with some explanatory information  
about the type of call received. This will  
be one of the following.  
For more information on BT’s  
Select Services, call BT free on  
0800 800 150.  
UNAVAILA  
The number is unavailable.  
WITHHELD  
The caller has withheld their number.  
Using Caller Display  
RINGBACK  
If you subscribe to a Caller Display  
Service you can see your caller’s  
number (provided it is not withheld)  
on your handset display, as well as the  
Ringback call.  
OPERATOR  
The call has been made via the operator.  
time and date of their call. If you have PAYPHONE  
The caller is ringing from a payphone.  
your caller’s name and number stored  
in your handset phonebook, you will  
see the name of your caller displayed  
instead of the number.  
INTERNAT  
International call.  
Please ensure that you have stored  
the full telephone number, including  
the area code, otherwise the name  
will not match the number stored in  
the phonebook.  
Calls list  
The Calls list contains the telephone  
numbers of your last 20 callers.  
New calls in the Calls list are indicated  
by the flashing  
display.  
symbol on the  
Whether you take a call or not, the  
caller’s details are stored in the Calls  
list. You can display, scroll through  
and dial numbers on the list and copy  
them into the phonebook.  
If a call is received when the Calls list  
is full then the oldest entry will be  
deleted automatically.  
27  
Synergy 3100 user guide ~ 1st Edition ~ 22nd March ’02 ~ 4457  
To enter and view the Calls list  
To store a number from the  
Calls list into the Phonebook  
Vol  
Press the DOWN button to  
enter the Calls list. The  
symbol is displayed.  
Vol  
Press the DOWN button to  
enter the Calls list.  
d
d
Use the UP or DOWN button  
to scroll to the number you  
want to store in the  
Use the UP or DOWN button  
to scroll backwards and  
forwards through the Calls list.  
Vol  
Vol  
phonebook.  
If the ‘name’ of your caller has  
been stored in the phonebook,  
this will be displayed. Press  
the 
ߜ
 button and the number  
will be displayed.  
en  
Press the 
ߜ
 button.  
en  
en  
The display shows the date and  
time of the call.  
en  
en  
Press the 
ߜ
 button again, the  
display shows ADD.  
Press the 
ߜ
 button and the  
time and date of the call will be  
displayed.  
Press the 
ߜ
 button, the display  
shows NAME?.  
cr  
Keep pressing the button to  
return to the Calls list entry.  
Press keypad buttons to enter  
name as described before  
under the “Entering names”  
section.  
Note  
Press and hold the button to  
return to the standby screen.  
Note  
You can enter names up to 8  
characters long. If necessary, you  
can edit the entry, when  
To dial a number from the  
Calls list  
the entry is correct, press the  
ߜ
 button. The number is now  
stored in the phonebook.  
Press the DOWN button to  
enter the Calls list.  
Vol  
d
Use the UP or DOWN button  
to scroll to the number you  
want to dial.  
en  
Vol  
Press the 
ߜ
 button.  
The name and number are  
Press the TALK button. The  
number will be dialled  
automatically.  
now stored in the phonebook.  
28  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
*Call Waiting  
Important  
If an incoming call arrives while you  
Once stored in the phonebook the  
number will be deleted from the  
Calls list.  
are already engaged on a telephone  
call, you will hear a soft beep every  
5 seconds (this beep is not audible to  
the person you are speaking to). The  
second caller’s number (and name if  
stored in the directory) will appear on  
the handset display.  
To delete a number from the  
Calls list  
Instead of the engaged tone, the second  
caller will hear an announcement to  
hold on as you are aware that there is  
a second call.  
*You must subscribe to your network provider’s  
Call Waiting Service before this feature will  
work. A quarterly fee is payable.  
Vol  
Press the DOWN button to  
enter the Calls list.  
d
Use the UP or DOWN button  
to scroll to the number you  
want to delete.  
Vol  
en  
en  
Press the 
ߜ
 button twice,  
ADDwill be displayed.  
To accept a Call Waiting call  
d
Use the UP or DOWN button  
to scroll to DELETE?and  
press the 
ߜ
 button.  
Vol  
If you hear the tone that tells  
you there is another caller,  
whilst you are on a call:  
en  
The number is deleted from  
the Calls list.  
Press the Recall button. The  
R
first caller will be put on hold  
and you can now speak to  
your second caller.  
To delete all numbers from the  
Calls list  
To return to the first caller  
press the Recall button again.  
d
Press the DOWN button to  
R
Vol  
enter the Calls list.  
Note  
cr  
Press the button. The  
display will show DELALL.  
You can switch back and forth  
between the two calls without  
disconnecting either if you wish.  
en  
Press the 
ߜ
 button. The display  
will show EMPTYfor 2 seconds.  
29  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
If you wish to disconnect the  
first call press the TALK  
button after speaking to the  
first caller.  
The handset will then ring.  
Press the TALK button again  
and continue with the second  
caller.  
Note  
The second caller will only be  
charged for their call from the  
moment you answer and not  
while they are waiting for your  
initial contact.  
30  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Using Synergy 3000 additional  
handsets and bases  
Up to 5 handsets can be registered and  
operated from any one Synergy 3100  
Note  
base. This allows you to make internal  
calls between two handsets while a  
third is making an external call.  
Remember to charge the battery pack  
of new handsets for at least 16 hours  
before use.  
If the display shows NOT REGand  
cr  
en  
cr  
en  
the  
symbol is flashing, your  
Vol  
Vol  
D
D
1
3
1
3
2
5
8
0
2
5
8
0
H
H
Page  
4
7
6
9
4
7
6
9
handset is not yet registered with  
the base.  
Int  
Int  
R
R
DECT  
Digital Clarity  
Synergy 3100  
Charging  
Power/In use  
cr  
en  
cr  
en  
V
V
D
D
1
4
7
3
6
9
1
4
7
3
6
9
2
5
8
0
2
5
8
0
H
H
To register a Synergy 3000  
handset to another base  
Int  
Int  
R
R
cr  
en  
Vol  
D
1
4
7
3
6
9
2
5
8
0
H
Int  
R
At the base:  
Each handset can be registered on up  
to 4 bases.  
Press and hold the base PAGE  
Page  
button for at least 10 seconds,  
until you hear the validation  
tone (two beeps), then release  
the button.  
Each additional handset you purchase  
must be registered with the base.  
Your handset supplied is pre-registered  
as Handset 1 to its base (Base 1).  
At the handset:  
If you have purchased a Twin the  
additional handset supplied is  
pre-registered as Handset 2 (Base 1).  
en  
Press the 
ߜ
 button to enter  
the menu.  
d
Use the DOWN button to  
Vol  
scroll to REGISTERand press  
en  
the 
ߜ
 button.  
The display will show  
BS 1 2 3 4. (The numbers  
31  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
that are flashing indicate  
other bases that the handset is  
already registered to).  
To de-register a Synergy 3000  
additional handset from  
the base  
Enter the base number  
(BS 1-4) that you want to  
register the handset to.  
Note  
Handsets can only be de-registered  
via another handset.  
Enter your 4-digit PIN  
(original factory setting OOOO)  
and press the 
ߜ
 button.  
en  
Press the 
ߜ
 button to enter  
The display will show  
SEARCH1,2,3,4 and the  
symbol will flash as the  
handset tries to locate the base.  
When the handset locates  
the base, the handset will be  
automatically selected and  
shown on the display.  
the menu.  
d
Use the DOWN button to  
scroll to SETUPand press the  
ߜ
 button.  
Vol  
en  
d
Use the DOWN button to  
scroll to DELHS and press  
the 
ߜ
 button.  
Vol  
en  
The display will show PIN?  
Enter your 4-digit PIN.  
Press the 
ߜ
 button.  
Note  
If the handset does not locate the  
base, the handset will return to  
the previous menu. Try to register  
again by using a different  
available base number. Ensure  
that you are in close vicinity of  
the base).  
en  
d
Use the UP or DOWN button  
to select the handset you want  
to de-register (HANDSET 1-5).  
Vol  
en  
en  
Press the 
ߜ
 button. Display  
shows CONFIRM?.  
Press 
ߜ
. You will hear a  
confirmation beep.  
Note  
Your 4 digit PIN number is 0000  
unless you have previously allocated  
a new PIN number as explained on  
page 25.  
Once de-registered, the  
handset will display NOT REG.  
32  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Enter the number of the  
handset that you want to  
Internal calls  
transfer the call to (1-5).  
If you have multiple handsets  
registered to the base you can make  
internal calls between handsets.  
Your caller will be put on hold.  
When the internal handset is  
answered, (if you want to you  
can talk to the handset user  
first), press the TALK button.  
The call will be transferred.  
To make an internal call to  
another handset  
Int  
Press the INT button.  
If the call to the second  
handset is not answered you  
can revert/speak to the caller  
again by pressing the INT  
button.  
Enter the number of the  
handset you wish to call, (1-5).  
The called handset will ring  
Int  
The display will show INT.  
To end the call, press the  
TALK button.  
Three-way conversation  
The number of the handset  
calling will be displayed on the  
called handset. For example, if  
handset 2 calls handset 1, HS2  
will be displayed on handset 1.  
You can talk to one external  
caller and another internal  
caller at the same time on  
your handset.  
During a call with an external  
caller:  
Transferring calls  
Press the INT button. Your  
caller is put on hold and you  
hear a tone.  
Int  
You can transfer an external call to  
another handset registered to the base.  
To transfer an external call  
between handsets  
Enter the number of the  
handset you want to transfer  
the call to.  
During an external call:  
Int  
Press the INT button.  
33  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Vol  
When the handset is  
Use the DOWN button to  
scroll to PRIORITYand press  
the 
ߜ
 button.  
answered, press and hold the  
# button for about 3 seconds.  
You can now start your  
three-way conversation. (If the  
internal handset user does  
not answer your call, press the  
INT button to return to your  
external caller).  
en  
Vol  
Use the DOWN button to  
scroll to SELECT.  
en  
Press the 
ߜ
 button.  
Int  
Vol  
Use the DOWN button to  
display the option you want,  
either BASE or the handset  
number you require, eg  
HANDSET 3.  
Press the TALK button to end  
the call.  
en  
Note  
Press the 
ߜ
 button.  
The display shows RINGS  
followed by a number between  
1 and 9.  
When on a three-way call the call can  
only be cleared by the handset which  
set it up.  
Vol  
Use the DOWN button to  
scroll to the number of rings  
you require.  
Press the  
button to exit the call.  
en  
Press the 
ߜ
 button.  
PRIORITY is displayed,  
denoting that handset priority  
is on.  
Handset Priority  
If you have more than one  
handset registered to the base  
you can select the handset  
you want to ring first. You can  
also set the number of rings  
the handset will have before  
an incoming call reverts to all  
available handsets.  
en  
Press the 
ߜ
 button to confirm.  
The display shows ON.  
en  
Press the 
ߜ
 button to enter  
the menu.  
Vol  
Use the DOWN button to  
scroll to SETUPand press the  
ߜ
 button.  
en  
34  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Help  
Do not immerse the batteries in water  
or throw into a fire, or dispose of with  
ordinary domestic refuse.  
Replacing the handset batteries.  
After a time, you may find that the  
handset batteries are running out of  
charge more quickly. This is a  
standard sign of wear and the batteries  
will need replacing.  
BT accepts no responsibility for  
damage caused to your Synergy  
handset by using any other type of  
batteries.  
For spare 2 x AAA rechargeable  
batteries please contact the  
Synergy 3100 Helpline 08706 058 047.  
No display appears.  
The batteries may be flat or dead.  
Recharge or replace the batteries.  
Replacing the batteries  
The handset may be switched off.  
In the event that you should need  
to change or replace the batteries:  
Remove the battery compartment  
cover and take out the batteries.  
Insert new 2 x AAA re-chargeable  
batteries and replace the battery  
compartment cover.  
No dial tone.  
Is the telephone line cord plugged into  
the phone socket?  
Check that: The base station is  
connected to the mains power and  
switched on.  
You cannot link up with the base  
station.  
Is the display flashing  
?
The mains power cable may not be  
connected at the base or switched on.  
Are you in range of the base station?  
The batteries could be low or flat.  
If using more than one base station,  
check that you are connected to the  
correct base. See page 25.  
35  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Are you using the correct power  
adaptor?  
Handset does not ring.  
The ringer volume may be switched  
to off. To adjust the ringer volume on  
the handset. See page 21.  
Synergy 3100 base station power  
supply is Item Code 872260.  
Check that: The base station is  
plugged into the phone socket.  
Check that: The base station is  
plugged into the mains power and  
switched on.  
Synergy 3000 charger power supply is  
item code 003313.  
Cannot adjust an option in the  
base station.  
Is someone else making changes via  
another handset?  
Buzzing noise on my radio, TV,  
computer or hearing aid.  
Have you pressed the 
ߜ
 button to  
confirm your selection?  
Sometimes, your Synergy 3100 can  
interfere with other electrical  
equipment if it is placed too close.  
Customer Helpline  
It is recommended that you place  
your Synergy 3100 and other Synergy/  
DECT GAP compatible handsets at  
least one metre away from such  
appliances to avoid any risk of  
interference.  
If you are still experiencing difficulty,  
call the Synergy 3100 Helpline on  
08706 058 047.  
The charger does not appear to be  
working.  
Check that: The power adaptor is  
properly plugged into the charger.  
Check that: Your handset has slotted  
correctly into the charger.  
Check that: The batteries are correctly  
fitted into the handset.  
Check that: The base is plugged in to a  
working socket and that the socket  
is switched on.  
36  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
General information  
Within the 12 month guarantee  
period:  
Guarantee  
Your Synergy 3100 is guaranteed for  
a period of 12 months from the date of  
purchase.  
If you experience difficulty using the  
product, prior to returning your  
product, please read the Help section  
beginning on page 35, or contact the  
Synergy 3100 Helpline for assistance:  
Subject to the terms listed below the  
guarantee will provide for the repair  
of, or at BT’s or its agent’s discretion,  
the option to replace the Synergy 3100,  
or any component thereof, (other than  
the batteries), which is identified as  
faulty or below standard, or as a result  
of inferior workmanship or materials.  
Products over 28 days old from the  
date of purchase may be replaced with  
a refurbished product.  
Helpline 08706 058 047, 9am to  
5.30pm Monday to Friday.  
In the unlikely event of a defect  
occurring, please follow the Helpline’s  
instructions for replacement or repair.  
Outside of the 12 month guarantee  
period:  
If your product needs repair after the  
guarantee period has ended, the  
repair must meet the approval  
requirements for connection to the  
telephone network. We recommend  
that you contact BT’s approved repair  
agent, TecLogic on 01672 564444 or a  
local qualified repairer.  
The conditions of this guarantee are:  
• The guarantee shall only apply to  
defects that occur within the 12  
month guarantee period.  
• Proof of purchase is provided.  
• The equipment is returned to BT or  
its agent as instructed.  
• This guarantee does not cover the  
battery pack and any faults or defects  
caused by accidents, misuse, fair  
wear and tear, neglect, storm damage,  
tampering with the equipment, or  
any attempt at adjustment or repair  
Instructions for returning the product:  
If the Helpline is unable to remedy  
your problem they will ask you to  
return the product. Where possible,  
pack the product in its original  
other than through approved agents. packaging. Please remember to  
• This guarantee does not affect your  
statutory rights.  
include all parts, including line cords,  
power supply units, and the original  
37  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
batteries. (Please note that we cannot  
Switchboard external line  
access code  
take responsibility for goods damaged  
in transit.) Please obtain and keep  
proof of posting from the Post Office.  
You may need to enter an access code  
(e.g. 9) in order to get an outside line.  
So that the switchboard has time to pick  
up an outside line, you may also need  
to add a Pause after the access code.  
Technical information  
How many telephones can you have?  
All items of telephone equipment have  
a Ringer Equivalence Number (REN),  
which is used to calculate the number  
of items which may be connected to  
any one telephone line. Your Synergy  
3100 has a REN of 1. A total REN of 4  
is allowed, if the total REN of 4 is  
Recall  
To use the recall button  
This is used when connected  
to certain switchboards and  
R
exceeded, the telephones may not ring.  
for some BT Select Services  
or those services available via  
your network provider.  
With different telephone types there  
is no guarantee of ringing, even when  
the REN is less than 4.  
Only use approved power supply, item  
code 872260 for base station or 003313  
for charger (only applicable if you have  
purchased the Synergy 3100 Twin).  
To set the dialling mode  
en  
Press the 
ߜ
 button to enter  
the menu.  
Use only approved (Ni-MH)  
rechargeable batteries.  
Vol  
Use the DOWN button to  
scroll to SETUPand press the  
en  
ߜ
 button.  
Switchboard compatibility  
Vol  
Use the DOWN button to  
scroll to DIALMODEand press  
the 
ߜ
 button.  
This product is intended for use  
within the UK for connection to the  
public telephone network and  
compatible switchboards, which  
support tone dialling and timed break  
recall. If in doubt please consult your  
service provider.  
en  
d
Use the UP or DOWN button to  
select either TONEor PULSE.  
Vol  
en  
Press the 
ߜ
 button. You will  
hear a confirmation beep.  
38  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
en  
To automatically insert a pause  
after an access code  
Press the 
ߜ
 button.  
You can also adjust the length  
of the pause to be inserted.  
There are two options available,  
3 or 5 seconds to be set to suit  
the switchboard:  
With some switchboards it  
may be helpful to dial a pause  
after entering the switchboard  
access code, e.g. 9, 11 etc. to  
enable you to get an outside  
line.  
en  
Press the 
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to SETUP.  
en  
This feature automatically  
inserts a pause between the  
access code and the telephone  
number that you have entered  
in the Phonebook. However  
for this feature to work you  
must still enter the access  
code at the front of the  
Press the 
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to PABX.  
en  
Press the 
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to PAUSE.  
Display shows 3 SEC.  
telephone number when  
storing in the Phonebook.  
Vol  
Use the DOWN button to  
en  
scroll to 5 SEC.  
Press the 
ߜ
 button to enter  
the menu.  
en  
Press the 
ߜ
 button. You will  
Vol  
hear a confirmation tone.  
Use the DOWN button to  
scroll to SETUP.  
en  
Press the 
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to PABX.  
en  
Press the 
ߜ
 button.  
Vol  
Use the DOWN button to  
scroll to PBX 1.  
en  
Press the 
ߜ
 button.  
Display shows PIN?.  
Enter PIN number.  
en  
Press the 
ߜ
 button.  
Enter the access code.  
39  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Index  
Calls list  
delete  
27  
29  
29  
28  
28  
28  
28  
Additional handsets  
Auto talk on/off  
31  
22  
delete all  
dial number  
enter  
store in phonebook  
view  
Base ringer volume  
22  
Base settings  
default/reset  
diagram  
26  
2
melody  
24  
25  
24  
25  
Call timer  
Call Waiting  
Cleaning  
14  
29  
9
PIN number  
ringer volume  
select which base station  
Batteries  
Delete  
charging  
install  
low warning  
performance  
replacing  
11  
11  
11  
12  
35  
12  
21  
calls list  
phonebook numbers  
29  
19  
De-register  
Dialling mode  
Display icons  
32  
38  
2
Belt clip  
Button beeps on/off  
Earpiece volume  
End a call  
15  
15  
37  
Caller Display  
Calls  
27  
Guarantee  
end  
handsfree  
internal  
make  
preparatory dialling  
receive  
redial  
secrecy  
three-way conversation  
transfer  
15  
16  
33  
14  
14  
15  
16  
17  
33  
33  
Handset settings  
default/reset  
26  
21  
23  
22  
14  
31  
22  
34  
21  
keypad beeps on/off  
language setting  
name handset  
on/off  
register to another base  
ringer melody  
ringer priority  
ringer volume  
40  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Handsfree  
Help  
Helpline  
16  
35  
12  
Recall  
Receive a call  
Redial  
38  
15  
16  
Register handset to another base 31  
REN (Ringer Equivalence Number) 36  
Internal calls  
33  
21  
Keypad beeps on/off  
Reset handset/base  
Returning your Synergy 3100  
Ring priority  
26  
37  
34  
Language  
Location of product  
23  
10  
Ringer melody  
base  
handset  
Ringer volume  
base  
Make a call  
Melody  
base  
handset  
Menu structure  
14  
24  
22  
24  
22  
4
24  
21  
handset  
Name a handset  
22  
Safety information  
Secrecy  
Setting up  
9
17  
10  
15  
17  
38  
38  
On/off  
auto-talk  
handset  
keypad beeps  
secrecy  
22  
14  
21  
17  
Speech volume  
Storing a number  
Switchboard access code  
Switchboard compatibility  
Pause – insert  
Paging handsets  
18, 39  
20  
Technical information  
Telephone line cord  
Three-way conversation  
Tone dialling  
38  
12  
33  
38  
33  
Phonebook  
delete  
17  
19  
18  
19  
18  
17  
dial  
edit  
enter a pause  
store  
Transfer calls  
Unpacking  
8
PIN base  
25  
10  
14  
38  
Power supply  
Preparatory dialling  
Pulse dialling  
Volume  
base ringer  
earpiece  
24  
15  
21  
16  
handset ringer  
handsfree  
Quick guide – handset settings  
3
41  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Accessories and spares  
For the Synergy 3100 range of telephones  
Accessories and spares for the  
Synergy 3100 range of telephones  
are listed below.  
Power supply units for the base  
station or charger  
Plug mounted,  
All items are available from the  
Synergy Helpline, please call  
08706 058 047  
13 amp mains adaptor.  
Item code 872260  
for base station  
Item code 003313  
for charger  
Additional handsets and chargers:  
In Titanium:  
Item code 005717  
Telephone line cord  
AAA rechargeable  
batteries (Ni-MH)  
cr  
en  
Vol  
1
3
2
5
8
0
Battery cover  
User guide  
H
L
4
7
6
9
Int  
Charging  
R
Additional chargers:  
Charging  
42  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
R&TTE  
This product is intended for use  
within the UK for connection to the  
public telephone network and  
compatible switchboards.  
This equipment complies with the  
essential requirements for the Radio  
Equipment and Telecommunications  
Terminal Equipment Directive  
1999/5/EC.  
Declaration of Conformance.  
Hereby, Suncorp Technologies,  
declares that this Synergy 3100 is in  
compliance with the essential  
requirements and other relevant  
provisions of Directive 1999/5/EC.  
The Declaration of Conformance for  
the Synergy 3100 is published on the  
web site  
Synergy 3100 user guide ~ 5th Edition ~ 26th September ’02 ~ 4457  
Offices worldwide  
The telecommunications services described in this publication  
are subject to availability and may be modified from time to time.  
Services and equipment are provided subject to British  
Telecommunications plc’s respective standard conditions of contract.  
Nothing in this publication forms any part of any contract.  
Touchtone™ is a registered trade mark of  
British Telecommunications plc in the UK.  
© British Telecommunications plc 2002.  
Registered Office: 81 Newgate Street, London EC1A 7AJ.  
Registered in England No. 1800000.  
Designed by: The Art & Design Partnership Limited.  
Printed in China. Synergy 3100. Issue 1 (9/02)  
5

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