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Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722
Diverse 3010 Classic
Digital Cordless Telephone
User Guide
This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
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Unpacking your
For your records
Diverse 3010 Classic
Date of purchase:
Place of purchase:
Serial number:
If anything is missing. please contact
your place of purchase immediately.
Diverse 3010
base station.
Purchase price:
For guarantee purposes, proof of
purchase is required, so please keep
your receipt.
Diverse 3010 Classic
handset.
Base Station PIN Number:
Battery compartment
cover.
Handset PIN Number:
Power adaptor.
Belt Clip
See page 26 for more information about
your handset PIN.
Two nickel cadmium
(Ni-Cad) rechargeable
batteries.
Telephone line cord.
Please open this page for an ‘At a glance’
guide to your Diverse 3010 Classic.
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Diverse 3010 ~ 4th Edition ~ 28th February ~ 3722
Please open this page for a ‘Further at a
glance’ guide to your Diverse 3010 Classic.
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At a glance
Display
Memory
Displays the status of
your handset.
Enables speed dialling
of numbers stored in the
memory.
Set
Lets you access your
phone’s functions.
Used to store numbers
in the memory.
Confirmation (OK)
Lets you confirm
settings.
Redial
Red phone
Lets you redial the last
five external numbers
you called.
Press to end a call.
Power
Press and hold down to
switch off the handset.
INT
Green phone
For making and
answering calls.
Press and hold down
again to switch back on.
A2BC
D3EF
1
Intercom
Keypad
Enables internal calls
M6NO
J5KL
T8UV
0
GHI
4
and call transfer
Key lock
between handsets.
Lets you lock (and
unlock) the keypad to
prevent accidentally
pressing buttons.
PQRS
7
WXYZ
9
Recall
For use with
switchboards and BT
✱
#
Select Services.
Delete
Also, press and hold
R
down to enter a Pause
Deletes digits shown on
the display.
in a stored number.
1
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Handset display
Display buttons
The top three buttons
are also used with icons
on the display
OK
Scroll backwards
Confirm – OK.
Scroll forwards
Base station
Aerial
Contact points
Base page button
2
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In this guide
At a glance
1
4
5
Using your Diverse 3010
Classic with a switchboard 40
Quick guide
Setting to Tone or Pulse dialling
40
Entering access codes
41
Quick reference display
Registering a new
Introducing the
Diverse 3000 handset
with the base station
Diverse 3010 Classic
Building up a phone system
6
6
43
45
Using multiple base
stations and handsets
Safety instructions
Setting up
7
9
General information
Guarantee
48
48
49
Using your
Diverse 3010 Classic
On and off modes
13
13
13
Technical information
Help
50
53
Making and receiving calls
Making and transferring
calls between handsets
Using the memory to store
and dial numbers
Index
16
19
Using Caller Display
and Call Waiting
22
Telephone security
Base station and handset PIN
Emergency numbers
26
26
29
30
Call barring and call enabling
Hints and tips boxes
Additional features
Adjusting volumes
and tones
32
In this user guide, we’ve included
helpful tips and important notes.
They are shown in boxes like this.
32
37
Call allocation
3
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Quick Guide
Information for the handset settings.
Switch the handset
on and off
Hold down
Hold down
for 1 second until you hear a long beep.
for 1 second until you hear a long beep.
Switch keypad lock
on and off
#
Answer a call
Make an external call
End a call
Redial a number
to display last 5 numbers
Store a number in
the memory
0-9 location
Dial a number from the
Caller Display calls list
A2BC
A2BC
0
Adjust the handset volume
Secrecy
e.g.
1
INT
INT
INT
INT
INT
microphone off.
microphone on.
R
Call another handset
Transfer a call
then the handset no., eg 3.
then the handset no,. eg 2
Call all handsets
✱
Put an external caller on
hold while you make an
internal call
then the handset no., eg 3 R to end the internal call.
4
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Quick Reference
Handset Display
Indicates an active signal with the base station.
Warning – you are going out of range of the base station or handset
is not registered to the base station.
Shows status of battery.
You have new calls listed in your Caller Display list.
Off hook.
EXT
INT
Connecting to an external caller.
Connecting to another handset registered to the base.
Handset locked.
Pause.
P
A
Base station.
Blank space.
—
—
—
–
✱
Star button.
——
Hash button.
Recall button.
#
R
–
P
Telephone PIN.
----
----
----
Keypad locked.
Indicates that the call in your caller display calls list was answered.
J
5
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Introducing the
Diverse 3010 Classic
Please read the instructions carefully
before use and retain this user guide
INT
INT
for future reference.
1
A2BC
D3EF
1
A2BC
D3EF
J5KL
TU8V
0
M6NO
J5KL
TU8V
0
M6NO
GHI
4
GHI
4
PQRS
7
WXYZ
9
PQRS
7
WXYZ
9
✱
✱
#
#
R
R
Building up a phone
system
INT
INT
1
A2BC
D3EF
1
A2BC
D3EF
You can use up to six handsets on each
Diverse base station, up to four base
stations can be used with each Diverse
handset. Although this user guide
applies to both single and multiple
handset systems, some functions
described in this guide apply only to
Diverse 3010 Classic phones with more
than one handset connected.
J5KL
TU8V
0
M6NO
J5KL
TU8V
0
M6NO
GHI
4
GHI
4
PQRS
7
WXYZ
9
PQRS
7
WXYZ
9
✱
✱
#
#
R
R
INT
INT
1
A2BC
D3EF
1
A2BC
D3EF
J5KL
TU8V
0
M6NO
J5KL
TU8V
0
M6NO
GHI
4
GHI
4
PQRS
7
WXYZ
9
PQRS
7
WXYZ
9
✱
✱
#
#
R
R
Note
As this product is rechargeable, it is
normal that a certain amount of heat
will be produced in its day-to-day
operation. Whilst this is entirely safe
we would advise against placing this
product on antique, veneered or
wooden surfaces as damage may occur.
6
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Safety instructions
equipment and should not be used by
General
people with pacemakers.
For the handset use only approved
nickel-cadmium (NiCad) or nickel-
metal hydride (NiMH) rechargeable
batteries. Never use other batteries or
conventional alkaline batteries. They
could lead to a short circuit or destroy
the battery casing. Recommended
batteries should have a power rating of
at least 600mAh 1.2V. Batteries are
available from the Diverse Helpline
08457 908070.
Never dispose of batteries in a fire.
There is a serious risk of explosion
and/or the release of highly toxic
chemicals.
Cleaning
Simply clean the handset and base
station with a damp (not wet) cloth, or
an antistatic wipe. Never use household
polish as this will damage the product.
Never use a dry cloth as this may cause
a static shock.
Only use the power supply included
with the product. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the telephone. The item
number for the mains power supply is
C39 280-Z4-C174/..-C67.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
batteries are being recharged. This is
normal. However, we recommend that
you do not place the product on
antique/veneered wood to avoid
damage.
If Keyguard is active, it is still possible
to make emergency calls to 999 and
112.
Do not open the handset or base
station. This could expose you to high
voltages or other risks. Contact the
helpline for all repairs.
Do not stand your product on carpets
or other surfaces which generate
fibres, or place it in locations
preventing free flow of air over it’s
surfaces.
Radio signals transmitted between the
handset and base may cause
Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as in
bathrooms.
interference to hearing aids.
This product should not be used near
emergency/intensive care medical
7
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Do not expose your product to fire,
explosive or other hazardous
conditions.
There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend that
you unplug the power and telephone
line cord for the duration of the storm.
Approved rechargeable batteries
Nickel-Cadmium (NiCd)
Sanyo N-3U (700 mAh)
GP GP60AAKC (600 mAh)
Varta 751RS (700 mAh)
Mobile Power 700 (700 mAh)
Panasonic 600 DT (600 mAh)
Nickel-Metal Hydride (NiMH)
Sanyo H-3 U (1500 mAh)
GP GP130 AA HC (1300 mAh)
GP GP150 AA HC (1500 mAh)
Varta VH 1101 or
Phone Power (1000 mAh)
Panasonic HHR-110 AA (1100 mAh)
Friwo NiMH (1400 mAh)
Toshiba TH-1200 AARE (1200 mAh)
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Setting up
Follow these steps to get your
Diverse 3010 Classic ready for use.
2 Plug the 3 pin adaptor
into a mains power socket
and switch on
Your handset is already “registered”
to the Diverse 3010 Classic base
station.
Note
Plan where you will put your Diverse
3010 Classic. It should be within two
metres of a power socket and the
phone socket.
Note
Use only the power adaptor
C39 280-Z4-C174/..–C67 with your
Diverse 3010 Classic.
1 Connect the power cable
3 Install the rechargeable
batteries in the handset
Plug the power cable into the power
socket on the underside of your
Diverse 3010 Classic. Take care that
the telephone line cord and power
cable plugs are connected to the
correct sockets. Incorrect placement
could damage the station.
The handset uses the two AA size nickel
cadmium (NiCad) batteries, which are
supplied. To install them, insert the
batteries as indicated on the inside of the
battery compartment (or in the picture
on the next page) and slide the battery
compartment cover shut.
Red socket
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The battery compartment cover may be
found in the packaging with the batteries.
Battery display when inserting
or replacing a battery
Slide battery cover down and lift off.
When you replace the handset batteries
with ones that have been fully charged,
the battery indicator will not show full
until the next charge cycle has been
completed. Charge the handset until
the batteries register full again. From
then on the display will be correct.
Place the handset on the base.
When charging the battery level
symbol shown on the display flashes.
4 Fit the handset belt clip
Battery performance
Fit the belt clip onto the back of the
handset.
After charging your Diverse 3010
Classic for the first time, subsequent
charging time for the handset batteries
is approximately 4-5 hours. Batteries and
case may become warm during charging.
This is normal.
Tab
Slot
Note
Under ideal conditions, the handset
batteries should give about 10 hours
talktime or 100 hours standby on a
single charge. However, new NiCad
batteries do not reach their full capacity
until they have been in normal use
for several days.
5 When charging for the
first time, we recommend
that you let the batteries
charge for the full 16
hours before making or
receiving calls
Please note that the lifespan of NiCad
rechargeable batteries depends on how
heavily they are used. However, over
time, their capacity to recharge will
begin to diminish and they will
eventually need replacing.
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Battery low warning
Note
An LCD on the handset display shows
the current state of the charge. When
the batteries are almost flat a beep
sounds and the display shows the empty
battery symbol. Displays showing the
various states of charge are shown
below:
If you go out of range of a base station
for a long time while your handset is
switched ON, it may take more than
20 minutes to ‘find’ the base station
again when you come back within
range. However, by simply switching
the handset OFF for a moment, then
ON again, it will find the base station
within a few seconds.
Batteries fully charged
Batteries at 66%
Batteries at 33%
Batteries empty
WARNING
It is recommended that the line cord
is not connected until the handset is
fully charged. This will prevent the
risk of the phone being answered prior
to the batteries being fully charged
and therefore not achieving their
optimum capacity.
If
flashes continuously
It means the handset is either out of
range or is not registered with the
base station. To register, follow the
steps on page 43. All additional
handsets you purchase will need to be
individually registered with the base
station before they will work on the
Diverse 3010 Classic.
6 Connect the telephone
line cord to the Diverse
3010 Classic base station
Ensure that this is fitted correctly into
the right socket.
The
failure. Provided the handset has been
registered with the base the will
may also flash after a power
stop flashing after a while indicating
the handset has automatically
re-registered to the base station. If it
continues to flash, re-register the
handset to the base station.
Dark blue socket
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7 Plug your Diverse 3010
Classic into the phone
socket
8 Please remove the
protective film from the
display
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Using your Diverse 3010
Classic
Press and hold the button
until the display shows:
#
#
On and Off modes
To switch the handset on
and off
The keypad is now locked and
you cannot dial out. Incoming
calls can be answered as
normal by pressing the
You can normally leave your
handset on 24 hours a day.
However, if you need to switch
it off:
GREEN PHONE button.
Press and hold the button
#
#
Press and hold the RED
until the display returns to
standby. The keypad is now
unlocked.
PHONE button down for about
1 second. You hear a long beep
and the screen goes blank.
To switch it back on, press and
hold down the RED PHONE
again. You hear a long beep and
the display returns to standby.
Making and receiving calls
To make an external call
Note
Ensure the handset is
switched ON.
The handset is already set to ON.
Press the GREEN PHONE
button. You will hear the dial
tone.
To switch the keypad lock on
and off
KEYPAD
Dial the number. The phone
calls the number and the
display shows the number you
have dialled.
You can lock the keypad so
that it cannot be used
accidentally while carrying it
around.
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Alternatively, you can enter
the phone number you want
first, check that it is correct,
and then press the GREEN
PHONE button to dial.
Note
The default setting is for an immediate
connection to callers when lifting the
handset from its base station or
charger. This is called Auto Talk. It
can be deactivated so that you always
have to press the GREEN PHONE
button to answer a call. See page 36.
Note
If another handset is already being
used to make an external call, your
handset will display ‘–––’ flashing and
you will hear the internal ‘busy’ signal.
Caller Display/Call Waiting
The Diverse 3010 Classic can let you
know who’s calling before you answer
the telephone.
To end a call
With BT’s Caller Display and Call
Waiting services, your Diverse base
station receives caller information which
is transmitted over the BT network, for
more information see page 22.
Press the RED PHONE button.
To receive an external call
When the phone rings the
display flashes EXT.
Press the GREEN PHONE
button on the handset and
speak.
Or
If the handset is on the base
station or charging station,
simply lift it up and speak. You
do not need to press the
GREEN PHONE button.
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Call timer
To delete the redial memory
Your Diverse 3010 Classic automatically
times the duration of all outgoing
external calls. The handset display
shows the call duration both during
your call and for a few seconds after it
is completed.
All five numbers will be
deleted.
Press the SET button.
Press the 1 button.
1
T8UV
To redial the last external
number
Press the 8 button.
Press the OK ( ) button.
KEYPAD
Enter the handset PIN
(original setting 0000.
To change it see page 26).
Press the
button. Display
shows the last number dialled.
Press the GREEN PHONE
button. The number is dialled.
Press the OK ( ) button.
A2BC
Press the 2 button.
Press the RED PHONE button
to end the call.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
To redial any of the last 5
external numbers
Press the
button. Display
shows the last number dialled.
Press the MEMORY or SET
buttons under
to scroll
through the last 5 numbers.
Press the GREEN PHONE
button. The number displayed
is dialled.
Press the RED PHONE button
to end the call.
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To page a handset from the
base station
Secrecy
You can switch off the handset
To locate handsets that are
away from the base station.
microphone so that your caller
cannot hear you while you talk
to someone else in the room.
Press the PAGE button on
the base.
When ready, you can switch
the microphone back on.
All handsets registered with
the base will ring for 30
seconds.
During a call:
Press the INT button to switch
the microphone off. Your
caller will hear a melody.
Display shows EXT(flashing)
and INT.
INT
To stop paging press the
PAGE button again.
Or
Press the GREEN PHONE
button on the handset.
Press the RECALL button to
speak to your caller again.
R
If you have additional handsets,
you can make internal intercom
calls between the handsets.
Note
You may turn the music on hold off.
Please see page 34.
To make an internal intercom
call to another handset
Making and transferring
calls between handsets
Press the INT button. Display
shows your handset number.
INT
If you have multiple handsets
Enter the number of the
handset you want to call e.g. 2.
The handset will ring.
A2BC
registered with the base, the Diverse
3010 Classic enables two handsets to
talk to each other on an internal
‘intercom’ call, while a third handset
can be on an external call.
To end the call, press the RED
PHONE button, or replace the
handset on the base.
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To receive an internal call
Note
If all available handsets are engaged
on an internal call and an external
call arrives, a ‘call waiting’ signal is
given. To take the call, either replace
the handset on the base, or press the
RED PHONE button. You can
accept the new call when you hear
the phone ring.
When the handset rings, the
display flashes INTplus the
number of the handset calling
you.
Either press the GREEN
PHONE button, or simply lift
the handset off the base station
to receive the call.
To put an outside caller on
hold and speak to another
internal handset
To make an internal call to
all handsets
Press the INT button. You hear
INT
You can call all handsets
registered to a base station at
the same time.
the internal dial tone and your
outside caller is put on hold.
Your caller will hear ‘music on-
hold’.
INT
Press the INT button.
Press the button. Display
Press the handset number you
✱
✱
1-6
shows all available handsets.
If no other handsets are
available, you hear the
engaged tone. The first
handset to answer will take
the call.
want, 1-6. When the handset
answers, you can talk without
your outside caller hearing.
Press the RECALL button to
end the internal call and speak
to your outside caller.
R
Press the RED PHONE button
to end the call.
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To transfer an external call
between handsets
To enable another handset to
‘listen in’ on your conversation
If you are in a conversation
with an outside caller and want
to transfer the call to another
handset.
If you want another person to
hear your call, you can let
them listen in on another
handset registered to the same
base station.
Press the INT button. Display
INT
shows EXT INTplus your
handset number.
Note
This only allows them to hear the
outside caller as it is assumed that
the internal handsets are next to
each other during this type of call.
The caller hears music on
hold.
Enter the number of the
handset to which you wish to
transfer the call.
Setting up:
When the handset is
answered, you can talk to the
other handset without the
outside caller hearing.
Once connected to your caller:
Press the INT button. Your
caller is put on hold.
INT
To transfer the call press the
RED PHONE button, or replace
your handset on its base.
Enter the number 1-6 of the
handset you want.
1-6
When the call is answered
press the SET button.
Or
To reconnect to your outside
caller:
Press the RECALL button.
R
You can speak to your external
caller again and the other
handset can now listen to your
conversation.
Press the RECALL button.
R
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To cancel:
Using the memory to
store and dial numbers
To stop the other handset
from hearing your
conversation.
Your Diverse 3010 Classic handset can
store 10 phone numbers, each up to
22 digits long, which can then be speed
dialled. Stored numbers can include
Press the SET button.
R
Press the RECALL button.
You can continue talking to
your caller as normal.
settings made with the and
✱
#
buttons. You can also enter a Pause.
(See pages 40-42, ‘Using your Diverse
3010 Classic with a switchboard’.)
The other handset user can
stop listening in at any time
either by pressing the RED
PHONE button on their
handset or by replacing it on
the base station or charger.
To store a number in the
memory
The handset must be switched
on.
Quick call transfer
After dialling the other handset, you
can immediately press the RED PHONE
button, or replace the handset on the
base and the call will be transferred
straight through. If the other handset
is already engaged, or does not answer
the call within 30 seconds, the call
will be returned to your handset.
Press the SET button.
Press the MEMORY button.
Press a digit 0-9. This selects
0-9
the memory location under
which you want the number
stored. Display shows the
memory location you have
chosen.
Press the OK ( ) button.
KEYPAD
Enter the phone number you
want to store.
Press the OK ( ) button to
confirm. You hear a
confirmation beep.
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If you want to store another
number press either the
arrow to move to a new
memory location.
To store a number in the
memory from the redial list
or
Press the OK ( ) button and
enter your new number.
Press the SET button.
Press the MEMORY button.
Press the OK ( ) button.
You hear a confirmation beep.
Press a digit 0-9. This selects
0-9
the memory location under
which you want the number to
be stored. Display shows
the memory location you have
chosen.
Press the RED PHONE button
to return to standby.
Note
Press the OK ( ) button.
If you make a mistake entering a
Press the MEMORY button to
display the number you want
from the redial list.
number, press the
the last character.
button to delete
Press the MEMORY or SET
You can exit any procedure at any time
buttons under
to scroll to
by pressing the RED PHONE button.
the number you require.
Press the OK ( ) button to
confirm. You hear a
confirmation beep.
Note
If the memory location is empty, the
Press the RED PHONE button
to return to standby.
—
—
display shows
. If there is a number
—
stored already, that number will be
displayed. If you do not want to change
it, press the OK ( ) button to confirm
the number. Then press the RED
PHONE button to return to standby.
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To speed dial a stored number
To delete an individual
number from the memory
Press the MEMORY button.
Enter the memory location of
the number you want, or scroll
through the list by pressing
Press the SET button.
Press the MEMORY button.
Scroll through to the number
you want to delete.
the
buttons until display
shows the number.
Press the OK ( ) button.
The telephone number flashes.
Press the GREEN PHONE
button to dial the number.
Press the
DELETE button.
The number is deleted.
To delete all memory
numbers
Press OK ( ), you hear a
confirmation beep.
You can store a new number
or press RED PHONE button
to return to standby.
Press the SET button
1
T8UV
Press the 1 button then the
8 button.
Press the OK ( ) button.
KEYPAD
Enter the handset PIN
(original setting 0000).
Press the OK ( ).
Press the 1 button.
1
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
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Using Caller Display and
Call Waiting
BT’s Caller Display and
Call Waiting
To take the Call Waiting
Press the RECALL button.
R
If you subscribe to Caller Display you
can see who is calling you (on your
handset display). If you are on a call
and you also subscribe to a Call Waiting
service, the second incoming call
number will appear on the handset
display and you will hear an intermittent
beep through the handset. This is to alert
you to another caller waiting to speak
to you.
Your 1st caller is put on hold
whilst you speak to your 2nd
caller.
To speak to your 1st caller
again you can either:
Press the RECALL button
again and you will be
reconnected to your 1st caller,
your 2nd caller will be put on
R
R
hold. You can use the RECALL
button to toggle between the
two callers.
With BT’s Caller Display and Call
Waiting service, your Diverse base
station receives caller information
which is transmitted over the BT
network. This includes the date and
time of the call.
Or
Press the RED PHONE button
to end the conversation with
the caller you are currently
speaking to. The handset will
ring again.
If you are using the Classic handset,
the screen shows the caller’s number
(if it has been sent) when the phone
rings. With the Executive handset if you
have stored a name to go with the
number in your handset directory, the
name will be displayed instead.
Press the GREEN PHONE
button and you will be
reconnected to the caller who
was on hold.
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Information displayed via
other UK networks
To view the calls list
If you are connected to a different
network, you will first have to subscribe
to that network's Caller Display and
Call Waiting service. Call your network
provider for more information.
Press the SET button.
A2BC
Press the 2 button. The display
quickly lists the number of new
and old calls.
01 03
Using the Classic handset
When the phone rings, your caller’s
number is displayed.
New call
entries
Old call
entries
If the caller has withheld their number,
the display shows _ _ _ __ _ _ _
EXT.
Then it shows the number of
the most recent caller,
alternating with the date and
time the call was received.
If you call from another handset, the
display shows the handset number
and INT.
Press the SET or
MEMORY buttons to scroll
through the calls list.
Display shows the
you have a new call in your Calls List.
icon to indicate
AM or PM
The Classic handset displays details of
the 30 most recent calls. When the list
is full, new calls replace the oldest calls.
01 J 22.04 10-47A
Time
Date
Note
This indicates
that the call was
answered when
it was received.
Calls that are“withheld”,“unavailable”
or “international” are not stored in
the Calls list, as there is no telephone
number sent via the Network.
Number of calls if
set as unanswered
calls only or
number of the
entry for the “all
calls” setting.
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To dial a number in the
calls list
NOTE WARNING
Changing your calls list from one
setting to the other will automatically
delete any entries in the current calls
list.
Press the SET button.
A2BC
Press the 2 button. Display
shows the number of the most
recent caller and alternates
between showing the number
and the time and day the call
was received.
To set the calls list to contain
all calls or unanswered calls
only
Press the UP and DOWN
arrows
to scroll through
Press the SET button.
the calls list. When the number
you require is displayed.
0
Press the 0 then the button.
✱
✱
Press the OK button or the
GREEN PHONE button. The
number displayed is dialled.
Press the OK ( ) button.
Display shows 1or 2
.
Enter 1 if you want the calls
list to contain details of
unanswered calls only.
1
Or
A2BC
Enter 2 if you want the calls
list to contain details of all calls
received.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
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To delete an individual
To delete the calls list
number from the calls list
Press the SET button.
D3EF
Press the SET button.
Press the 3 then the
#
A2BC
Press the 2 button. Display
buttons.
#
shows the number of the most
recent caller and alternates
between showing the number
and the time and day the call
was received.
Press the OK ( ) button.
KEYPAD
Enter the base station PIN
(original setting 0000).
Press the OK ( ) button.
Press the UP and DOWN
Press the 1 button.
1
arrows
to scroll through
Press the OK ( ) button to
confirm.
the calls list until the number
you want to delete is
displayed.
Press the RED PHONE button
to return to standby.
Press the
DELETE button
and hold until the number
disappears. You hear a
stuttered confirmation beep.
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Telephone Security
Your Diverse 3010 Classic gives you a variety of ways
to prevent unauthorised use of the phone or handset.
Base station and handset
PIN (Personal Identification
number)
To change the Diverse 3010
Classic base station PIN code
This protects your settings and
helps prevent unauthorised
handsets using your system.
As a digital phone system, your Diverse
3010 Classic provides excellent security
against others ‘listening in’ to your
calls. You can also prevent unauthorised
use of the handset(s). To do this you
need to know the PIN numbers.
The standard setting for the
Base station PIN code is 0000.
You can change this to any 4-
digit number.
Note
Press the SET button.
For extra security we recommend you
change your base station and handset
PIN numbers.
0
PQRS
7
Press the 0 then the 7 buttons.
Press the OK ( ) button.
KEYPAD
Enter the current base station
PIN (original setting 0000).
The standard setting for both the base
station PIN and handset PIN is 0000.
If you do not wish to change either, you
can use this number for all code and
PIN related functions. Please be aware
that anyone with access to the base
station PIN (and this user guide) has
the potential to change system settings.
Press the OK ( ) button.
Enter the new four digit code.
KEYPAD
Enter the new code again.
Press the OK ( ) button to
confirm. You hear a
confirmation beep. The new
code is stored.
If you change your handset PIN, keep
a record of the new number in the box
provided at the front of this user guide.
Press the RED PHONE button
to return to standby.
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Press the RED PHONE button
to return to standby.
Note
You can press the RED PHONE button
at any time during these steps to quit
the procedure.
Caution
Do not forget your base station PIN
or handset PIN. Special, expert help
is required if you forget the PIN code.
Please contact the Diverse Helpline
on 08457 908070. Calls are charged
at local rates. You may write down
the base station PIN code and your
handset PIN in the space provided in
the front of this book. Note that these
numbers should be kept safe.
To change the handset PIN
The PIN on your handset
protects functions and settings
from unauthorised access.
A handset PIN is necessary in
order to:
– reset the memory
– reset to the original settings.
To switch the telephone
handset lock on and off
Handset power must be
switched to ON.
Press the SET button.
You can prevent an individual
handset from being used to
make all calls except for 999
emergency services.
1
A2BC
Press the 1 then the 2 buttons.
Press the OK ( ) button.
You can still receive incoming
calls. When the phone rings,
press the GREEN PHONE
button as normal.
Display shows 12 PIN_ _ _ _
KEYPAD
Enter the current handset PIN
(original setting 0000).
Press the OK ( ) button.
Press the SET button.
KEYPAD
Enter the new four digit PIN.
1
1
Press the 1 button.
KEYPAD
Enter the new PIN again.
Press the 1 button again.
Press the OK ( ) button.
Press the OK ( ) button to
confirm. You hear a
confirmation beep. The new
PIN is stored.
KEYPAD
Enter the handset PIN
(original setting 0000).
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Press the OK ( ) button.
Press the 1 button to switch
the telephone handset lock
ON.
Press the OK ( ) button.
A2BC
1
0
Press the 2 button to switch
the base station lock ON.
Or
Or
Press the 0 button to switch
the base station lock OFF.
0
Press the 0 button to switch
the telephone handset lock
OFF.
Press the OK ( ) button.
Press the OK ( ) button to
confirm the setting.
Press the RED PHONE button
to return to standby.
Press the RED PHONE button
to return to standby.
To switch external dialling
off and on
To switch the base station
lock on and off
You can prevent any
registered handset from
making external calls. The
handset can still be used for:
– making internal call
– receiving external calls
– dialling 999 and 112
emergency services numbers
– dialling ‘additional
You can prevent all external
calls via the base station by
locking it. Only 999
emergency services and
stored additional emergency
numbers can be dialled
(see page 27).
emergency’ numbers which
have been stored
(see page 27).
You can still receive incoming
calls. When the phone rings,
press the GREEN PHONE
button as normal.
Press the SET button.
D3EF
Press the 3 button.
Press the SET button.
0
Press the 0 button.
0
Press the 0 button twice.
Press the OK ( ) button.
Press the OK ( ) button.
KEYPAD
Enter the base station PIN
(original setting 0000).
KEYPAD
Enter the base station PIN
(original setting 0000).
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Press the OK ( ) button.
Display shows the numbers of
all handsets registered to the
base station (e.g. 1-6).
To store, change and delete
additional emergency
numbers
KEYPAD
Enter the number of the
Press the SET button.
handset you want to disable.
0
Press the 0 button then the
2 button.
Press the 0 button to stop the
handset from making external
calls.
0
A2BC
Press the OK ( ) button.
Or
KEYPAD
Enter the base station PIN
(original setting 0000).
A2BC
Press the 2 button to allow the
handset to make external calls
again.
Press the OK ( ) button.
Display shows:
Press the OK ( ) button to
confirm the setting.
02 1
Press the RED PHONE button
to return to standby.
Blank or call
number.
Memory
location (1-4).
Emergency numbers
Function
number entered
previously.
Storing your own additional
emergency numbers
Press the MEMORY button
if necessary to scroll to the
location you want (i.e. 1-4).
Before call barring has been set, you can
add up to four additional emergency
numbers, each up to 16 digits long.
For example, the doctor’s number, your
partner’s mobile phone or other family
number. You can do this from any
handset registered to the base station.
Emergency services (e.g. 999, 112) and
special numbers can be dialled even if
the telephone is locked.
Press the OK ( ) button.
KEYPAD
Enter the special number you
want.
Press the
digits.
button to delete
Press the OK ( ) button to
confirm.
(N.B.: this does not apply if connected
to a switchboard and call barring is set).
Press the RED PHONE button
to return to standby.
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Enabling
My additional emergency
numbers are
You can also specifically set a handset
so that it can only dial certain numbers.
1
2
3
4
Call barring affects all handsets
registered to the base station.
If a barred number is dialled, the phone
hangs up automatically and the barred
number is displayed.
999 and 112 emergency services
numbers are not affected by any call
barring setting. You will still be able to
dial them. (N.B.: this does not apply if
connected to a switchboard and call
barring is set).
You can store up to five numbers as
either barred or specifically enabled
phone numbers. These can be pre-fix
numbers, eg 00 for all international
calls. Incoming calls are not affected.
Note
To dial your additional
emergency numbers
Emergency Services 999 calls can be
made at all times.
Press the GREEN PHONE
button to obtain a dial tone.
Note
From switchboards you can dial:
– The access code (e.g. 9) followed by
112.
KEYPAD
Dial the additional emergency
number.
Or
– R 112.
Call barring and
Call enabling
Warning
You cannot dial 9 999 or R 999
from behind a switchboard when call
barring is set.
You can bar specific numbers, e.g. all
international calls by barring the
international dial code 00.
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Note
Directory for barred/enabled
numbers
The barred or enabled numbers must
be switched on before you can use.
See below.
To: Bar numbers.
Enable handsets to call
only specified numbers.
To switch call barring/call
enabling on and off
Create a memory list.
Press the SET button.
0
Press the 0 then the 1 buttons.
Once you have set the numbers
you want, you can then switch
call barring/enabling on or off
at any time (see below). You
can do this from any handset
registered to the base station.
1
Press the OK ( ) button.
KEYPAD
Enter the base station PIN
(original setting 0000).
Press the OK ( ) button.
Display shows the first location.
Press the SET button.
0
Press the 0 button twice.
01 1
Press the OK ( ) button.
Blank.
KEYPAD
Enter the base station PIN
(original setting 0000).
Memory
location (1-5).
Function
number entered
previously.
Press the OK ( ) button.
Press 1 to bar the numbers
1
you have stored.
Press the MEMORY button
if necessary to scroll to the
location you want 1-5.
D3EF
3 to enable handsets to
dial only the numbers
stored
Press the OK ( ) button.
0
0 to switch call barring/
call enabling off.
KEYPAD
Enter the number you want to
bar, enable or change. Press
Press the OK ( ) button to
the
button to delete digits.
confirm.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
Press the RED PHONE button
to return to standby.
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Additional features
Your Diverse 3010 Classic has many
To adjust the melody of the
handset ringer
useful features which can be
programmed to best suit the way you
wish to use your phone.
There are 10 melodies.
Adjusting volumes
and tones
Press the SET button.
M6NO
0-9
Press the 6 button. You hear
the current melody.
It is possible to set and adjust the
various tones emitted by your Diverse
3010 Classic base station and your
handset.
Press a button 0-9 until you
hear the melody you want.
Press the OK ( ) button to
confirm.
To adjust the ringer volume
in the handset
Adjusting the ear piece
volume
You can choose from 5 levels
or the ‘crescendo' ring that
increases in volume.
The volume of received calls
can be set to three different
levels, ranging from normal to
loud. (Ear piece volume can
also be adjusted during a call.)
Press the SET button.
J5KL
Press the 5 button. You will
hear the current ringer volume.
KEYPAD
To set the volume:
Use the keypad to enter the
setting you want:
Press the SET button.
1-5
M6NO
Volume =1-5 (1 is the lowest).
1
Press the 1 button then the
0 button.
0
Crescendo = 6.
Press the OK ( ) button. The
current setting is displayed.
Press the OK ( ) button to
confirm.
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Press 1 for normal volume.
Press 2 for louder.
1
To adjust the melody of the
base ringer
A2BC
D3EF
Press 3 for loudest.
There are 10 melodies.
Press the OK ( ) button.
Press the SET button.
Press the RED PHONE button
to return to standby (do not
press this button during a call).
0
Press the 0 button.
M6NO
Press the 6 button.
Press the OK ( ) button.
To adjust the ringer volume
in the base station
You hear the current melody
and the display shows the
current setting.
Press a button 0-9 until you
hear the melody you want.
0-9
You can choose the
‘crescendo’ ring that gradually
increases in volume, plus 5
additional levels: 1 = lowest;
5 = loudest; and 0 is off.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
Press the SET button.
0
Press the 0 button.
J5KL
Press the 5 button.
To switch the confirmation
tones on and off
Press the OK ( ) button.
The ringer sounds and the
current setting is displayed.
Whenever you confirm a new
setting, your handset gives a
long confirmation beep. You
can switch these beeps on and
off.
KEYPAD
Use the keypad to enter the
setting you want:
1-5
Volume =1-5 (1 is the lowest).
Crescendo = 6.
M6NO
0
Press the SET button.
Off = 0.
1
D3EF
Press the 1 button then the
3 button.
Press the OK ( ) button to
confirm.
Press the OK ( ) button.
Press the RED PHONE button
to return to standby.
0
Press 0 to switch the tones off.
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Or
To switch music on hold
on or off
1
Press 1 to switch the tones on.
Press the OK ( ) button to
confirm.
When you have a caller on
hold you can choose to let that
person listen to music while
they are waiting for you to
return to them.
Press the RED PHONE button
to return to standby.
To switch the handset button
beeps on and off
Press the SET button.
GHI
Press the 4 button.
4
D3EF
Press the 3 button.
Whenever you press a button
on the phone you hear a beep.
You can switch these beeps on
and off.
Press the OK ( ) button.
KEYPAD
Enter the base station PIN
(original setting 0000).
Press the SET button.
Press the OK ( ) button.
1
GHI
4
Press the 1 then the 4 buttons.
Press the 1 button to switch
the music ON.
1
0
Press the OK ( ) button.
Or
Press 0 to switch the beeps
0
Press the 0 button to switch
off.
the music OFF.
Or
Press the OK ( ) button to
confirm the setting.
1
Press 1 to switch the beeps on.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
Press the RED PHONE button
to return to standby.
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To switch the base station
To switch the battery
number in the handset
display on and off
warning beep on and off
When the batteries are low,
you will hear a warning beep.
You can turn this beep on
and off.
When set up, the currently
active base station is displayed
when the handset is in
standby, eg –1–. This can be
useful if you are using more
than one base station.
Press the SET button.
1
J5KL
Press the 1 then the 5 buttons.
Press the SET button.
Press the OK ( ) button.
1
M6NO
Press the 1 then the 6 buttons.
0
Press 0 to switch the beep off.
Or
Press the OK ( ) button.
Press 1 to switch the beep on.
1
Press 0 to switch the base
0
station display off.
Or
Or
A2BC
Press 2 to hear the warning
beep only during a call.
Press 1 to switch the base
1
station display on.
Press the OK ( ) button to
confirm.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
Press the RED PHONE button
to return to standby.
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KEYPAD Enter the base station PIN
To switch auto talk on
and off
(original setting 0000).
Press the OK ( ) button.
Press the 0 button.
0
When the handset is slotted
into the base station, you can
answer a call just by picking
up the handset. If you switch
this setting off, you will always
have to press the GREEN
PHONE button to answer a
call.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
This will reset:
Ringer volume
Ring tone
5
1
Press the SET button.
1
PQRS
7
Press the 1 then the 7 buttons.
Switch base lock, and
disable/enable call
numbers
Press the OK ( ) button.
OFF.
0
Press 0 to switch auto talk off.
Number for
disabling/enabling
DELETED
Or
Stored emergency
numbers
1
Press 1 to switch auto talk on.
DELETED
DTMF
Press the OK ( ) button to
confirm.
Dialling mode
Pause after picking up
line/dial-out code
Press the RED PHONE button
to return to standby.
3 seconds
It will also delete the caller display list.
To reset your Diverse 3010
Classic base station to the
original settings
This will not reset:
– The base station PIN.
– Handset registration settings.
Press the SET button.
D3EF
Press the 3 then the buttons.
#
#
Press the OK ( ) button.
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To reset the handset to its
original settings
This will NOT reset:
– The handset PIN.
– Registration to the base station.
Press the SET button.
Call allocation
1
Press the 1 then the 8 buttons.
T8UV
If you have registered additional
handsets with your Diverse 3010 Classic
base station you can specify the way you
wish the phones to ring.
Press the OK ( ) button.
KEYPAD
Enter the handset PIN
(original setting 0000).
Press the OK ( ) button.
Group ringing
0
Press the 0 button.
Your Diverse 3010 Classic will ring all
handsets registered to its base whenever
there is an incoming call. This is called
group ringing.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
Ring priority
Your Diverse 3010 Classic can be set so
that an incoming call will ring first at a
preferred handset. If there is no answer,
the call will revert to all other handsets.
This is called ring priority. Your Diverse
3010 Classic is preset for group ringing.
This will reset:
– Handset earpiece volume to
– Auto talk to
1.
ON.
ON.
ON.
ON.
– Button beeps to
– Battery warning beep to
– Confirmation beep to
– Base station on-screen
display to
OFF.
5.
– Handset ringer volume to
– Handset ringer tone
– Ring priority
1.
OFF.
It will delete:
– Numbers stored in the speed dial
memory.
– Numbers in the redial memory.
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To change between ring
priority and group ringing
To set which handset will
receive ring priority
Press the SET button.
Once you have set your
D3EF
A2BC
Diverse 3010 Classic to ring
priority, you can select the
handset you want to ring first.
Press the 3 then the 2 buttons.
Press the OK ( ) button.
The handset registered with
the base station as 1, is
automatically the priority
handset and will ring first
unless you specify another
handset.
KEYPAD
Enter the base station PIN
(original setting 0000).
Press the OK ( ) button.
Press the 1 button to set group
ringing.
1
Press the SET button.
Or
D3EF
Press the 3 button twice.
A2BC
Press the 2 button to set ring
priority.
Press the OK ( ) button.
KEYPAD
Enter the base station PIN
(original setting 0000).
Press the OK ( ) button to
confirm.
Press the OK ( ) button.
Press the RED PHONE button
to return to standby.
Enter the number of handset
1-6
you want to ring first, e.g. 1-6
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
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To set the number of rings on
ring priority
You can specify the number
of rings your selected handset
can have before an incoming
call reverts to all available
handsets.
Press the SET button.
D3EF
Press the 3 then the 4 buttons.
GHI
4
Press the OK ( ) button.
KEYPAD
Enter the base station PIN
(original setting 0000).
Press the OK ( ) button.
Press a number button
between 2-9 to set the number
of rings you want.
2-9
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
Note
If you are using the Diverse Executive
Handset please refer to that user guide.
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Using your Diverse 3010
Classic with a switchboard
Your Diverse 3010 Classic can be
connected to compatible switchboards.
If in doubt please contact your
switchboard supplier.
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
Setting to Tone or Pulse
dialling
To set TONE dialling with
earth recall
Your Diverse 3010 Classic is pre-set to
TONE dialling – you will hear a tone
beep each time you dial a number.
Press the SET button.
Tone dialling is suitable for all modern
digital exchanges. If you cannot make
a call with TONE dialling, you may
need to switch to PULSE dialling.
D3EF
J5KL
Press the 3 then 5 buttons.
Press the OK ( ) button.
KEYPAD
Enter the current base station
PIN (original setting 0000).
To set PULSE dialling with
earth recall
Press the OK ( ) button.
D3EF
Press the 3 button to set Tone
with fixed flash time.
Press the SET button.
D3EF
J5KL
Or
Press the 3 then 5 buttons.
Press the 1 button to set Tone
1
dialling with Earth recall.
Press the OK ( ) button.
Press the OK ( ) button to
confirm.
KEYPAD
Enter the current base station
PIN (original setting 0000).
Press the RED PHONE button
to return to standby.
Press the OK ( ) button.
GHI
4
Press the 4 button.
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To set TONE dialling with
time break recall
To insert an access code
This means the access code
will be automatically dialled
before any number stored in
the Caller Display calls list.
Press the SET button.
D3EF
J5KL
Press the 3 then the 5 button.
Press the SET button.
Press the OK ( ) button.
GHI
4
KEYPAD
Enter the current base station
PIN (original setting 0000).
Press the 4 then the 0 buttons.
0
Press the OK ( ) button.
Press the OK ( ) button.
Press the 2 button.
KEYPAD
Enter the base station PIN
(original setting 0000).
A2BC
Press the OK ( ) button.
Press the OK ( ) button.
Press the RED PHONE button
to return to standby.
KEYPAD
Enter the access code for your
switchboard (this can be up to
3 digits).
Press the OK ( ) button to
confirm.
Note
It is possible to set TONE with
adjustable TBR, however, this is not
recommended for the UK network.
Press the RED PHONE button
to return to standby.
Note
WARNING
You can store RCL, and
as the digit keys 0-9.
as well
✱
#
If Call Barring is set you can only dial
9 112, R 112 or R 999 in an
emergency. Not 9 999. See page 29.
You may find it useful to enter 144
(for BT Chargecard access) as one of
the access codes, together with an access
pause of six seconds – see ‘Setting the
access pause’ on the next page.
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To set the access pause
You can change the length of
a pause before the dial tone
commences. The standard
setting is for a three second
pause.
Press the SET button.
GHI
4
Press the 4 button then the
1 button.
1
Press the OK ( ) button.
KEYPAD
Enter the base station PIN
(original setting 0000).
Press the OK ( ) button.
Enter the length of pause
required by your switchboard:
1 for 1 second.
2 for 2 seconds.
3 for 3 seconds.
4 for 6 seconds.
1
A2BC
D3EF
GHI
4
Press the OK ( ) button to
confirm.
Press the RED PHONE button
to return to standby.
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Registering a new
Diverse 3000 Handset
with the base station
Up to six handsets can be registered
and operated from the Diverse 3010
Classic base station. The system allows
you to make internal intercom calls
between two handsets while a third is
making an external call.
(Enter 1 for the base station
when registering for the first
time. When registering the
handset at additional base
stations, enter 2, 3 or 4 as
necessary.)
1
Press the OK ( ) button.
Each additional handset you purchase
must be registered at the base station.
KEYPAD
Enter the base station PIN
(original setting 0000).
Note
Press the OK ( ) button.
The
flashes.
If you are registering a Diverse 3000
Executive Handset follow the instructions
in the Diverse 3000 Executive Handset
user guide.
At the base station:
Press and hold down the PAGE
button on the base station (for
about 10 seconds) until you
hear the tone.
To register a Diverse Classic
handset
At the handset:
Display shows the handset
numbers available, eg – 2
,
3
,
4
,
At the handset:
5
,
6
.
Press the SET button.
N.B. There is a small delay
before these numbers are
displayed on the screen.
INT
Press the INT button.
Press the ✱ button. The base
✱
Select and enter one of these
numbers. This is now the
handset’s internal number and
station numbers are displayed.
Enter the number of the base
station you want 1-4.
1-4
it is registered with the base
station. The
stops flashing
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To de-register a handset
At the handset:
Press the SET button.
D3EF
Press the 3 button.
M6NO
Press the 6 button.
Press the OK ( ) button.
KEYPAD
Enter the base station PIN
(original setting 0000).
Press the OK ( ) button.
Enter the number of the
handset to be de-registered
e.g. 1-6 (number is deleted).
1-6
Press the OK ( ) button to
confirm.
Press the RED PHONE button.
Note
If you are experiencing problems,
please call the Diverse Helpline on
08457 908070.
Note
Additional handsets can only be
de-registered from the base station that
they are locked onto at the time.
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Using multiple base
stations and handsets
It is possible to build your Diverse 3010
Classic into a much larger phone
Note
system with the addition of up to 3
extra base stations.
If you move out of range of the displayed
base station, and within range of
another base station, your radio link
will be automatically set up (provided
your handset has been registered with
the new base station.)
If, however, you move out of range of
the displayed base station, and within
range of another base station during
a call you will lose your call connection.
When planning to use a handset at
more than one base station, it is
recommended that you:
• Assign a number to each base station,
from 1 to 4.
• Number each handset (1 to 6)
registered at each base station.
• Register the handsets at base
station 2 (and 3 and 4 if used) in the
same order as used for base station 1.
• Activate the display of the base station.
Numbers on each handset, as shown
on page 43.
Using multiple base
stations and handsets
When the handset has been
registered at two or more base stations
(see ‘To register a handset’ page 43),
you can choose between three options:
Note
The handset display shows you if the
handset is located within range of
a registered base station. If the
symbol flashes continuously, it means
the handset is not within range of a
You can use up to six handsets on each
Diverse base station and up to four
base stations with your Diverse handset.
The handset supplied with your first
base station is already registered as
handset 1 and your first base station is
base station 1.
registered base station. If the
is not flashing, you are in range.
symbol
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Note
Note
This procedure may vary if you are
linking to a Diverse 2-Line or Diverse
ISDN. Please refer to the user guides
for these base stations for the correct
procedure.
Please note that you cannot move
between base stations whilst a call is in
progress. If you attempt to do so, you
will lose your connection.
To set your handset to priority
base station selection
To set your handset to
automatic base selection
This setting tells your handset
to search for a specified base
signal for 30 seconds. If the
signal cannot be found, the
handset reverts to automatic
selection of the base with the
best signal. This setting is
recommended where there is
an overlap between two or
three base stations.
Your handset is pre-set to
automatic base selection.
If you are moving around, and
likely to lose contact with your
base station, your handset can
be made to automatically
switch to the best available
base station. This means that if
you are in an area where the
signals of two base stations
overlap, your handset will
select the strongest signal.
Press the SET button.
INT
Press the INT button.
1
1
Enter the priority base station
number twice, eg. 1, 1.
Press the SET button.
INT
Press the INT button.
Press the OK ( ) button.
Press 0 to set automatic base
0
selection.
Press the RED PHONE button
to return to standby.
Press the OK ( ) button.
Press the RED PHONE button
to return to standby.
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To set your handset to fixed
base selection
This setting prevents your
handset from linking up with
any base station other than the
one you have set.
Press the SET button.
INT
Press the INT button.
Enter the fixed base station
1
number once, eg, 1.
Press the OK ( ) button.
Press the RED PHONE button
to return to standby.
Note
If you are in an area where base station
signals overlap it is best to specify the
base/ telephone line you operate
through. In this case you change
automatic base selection to manual
selection (with an automatic search
default), see opposite.
Note
If your handset is taken out of range,
switch it off, move back into base
station range, and then switch on again.
This will speed up re-registration to
the base signal.
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General information
Within the 12-month guarantee period:
Guarantee
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 50, or contact the
Diverse Helpline on 08457 908070 for
assistance.
Your Diverse 3010 Classic is guaranteed
for a period of 12 months from the date
of purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the Diverse 3010
Classic, or any component thereof,
(other than batteries), which is
In the unlikely event of a defect
occuring, please follow the Helpline’s
instructions for replacement or repair.
Outside the 12-month guarantee period:
identified as faulty or below standard,
or as a result of inferior workmanship
or materials. Products over 28 days old
from the date of purchase may be
replaced with a refurbished product.
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone
network. We recommend that you call
the Helpline on 08457 908070 and
ask for details of our recommended
repair agents.
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to point
of purchase.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or
any attempt at adjustment or repair
other than through approved agents.
• This guarantee does not affect your
statutory rights.
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Technical information
Switchboard compatibility
How many telephones can you have?
Generally this telephone may be
connected to switchboards which
support tone signalling and timed break
recall. In the event of any difficulties
please consult your switchboard service
provider.
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number
of items that may be connected to any
one telephone line. The Diverse 3010
Classic has a REN of 1. Any other
instrument provided by BT may be
assumed to have a REN of 1 unless
stated otherwise. A total REN of 4 is
allowed. (For example: if Diverse 3010
Classic is used in conjunction with
three extension telephones, each with a
REN of 1, the total REN is 4.)
Switchboard external line
access code
When you connect your telephone to
a switchboard, you can set the
switchboard’s external line access code
so that when you make an external call
using the handset directory or redial list
the code is automatically dialled before
the number. See main user guide for
details, page 40.
Only use approved power supply item
code: C39 280-Z4-C174/..-C67.
RTTE
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
(1999/5/EC).
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Help
Your Diverse 3010 Classic has been
designed to be easy to use. If you
should experience a problem, please
check the following points.
Note
Use only AA size, approved
rechargeable batteries in the handset.
Any other types may cause irreparable
damage. Never use conventional
alkaline batteries.
Emergency calls
The emergency services can be
For a list of approved batteries, see
page 8. Batteries are available from
the Diverse Helpline on 08457
908070 or your local BT shop.
contacted in the UK by dialling 999,
or 112 in any country that is a
member of the European Community.
Note
Note
If your Diverse 3010 Classic is
connected to a switchboard, you may
have to dial an access number before
112 or 999 to contact the emergency
services. (See page 41). Some
switchboards cannot dial out during
a power failure.
Do not immerse batteries in water
or throw them into fire, or dispose of
them with ordinary domestic refuse.
To charge the batteries place the
handset on its base station.
BT accepts no responsibility for
damage caused to your Diverse
3010 Classic handset by the use of
non-approved batteries.
N.B.: 9 999 cannot be dialled from
behind a switchboard when call
barring is set.
Replacing handset batteries
After a time, you may find that the
handset batteries are running out of
charge more quickly. This is a standard
sign of wear and the batteries will need
replacing.
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No display appears
The base station or handset does
not ring
Is the handset switched on?
The battery may be flat or dead.
Recharge or replace the battery.
The ringer volume may be set too low,
or switched off at the base station.
To adjust the ringer volume at the
handset or base station, see pages 32
or 33 respectively.
No dial tone
Is the telephone line cord plugged into
the phone socket and the base station?
Is the telephone line cord connected
correctly? See page 11.
If other handsets are registered on the
base, the outside line may already be in
use. Wait until the call is finished and
try again.
Can’t get through, even though a
dialling tone can be heard
You may be set to the wrong signalling
method. To change between TONE
and PULSE dialling, see ‘Connected to
a switchboard’, page 40.
The
symbol is flashing or you
cannot link up with the base station
Is the handset registered with the base
station? To register the handset, see
page 43. Is the power cable connected
at the base and the power switched on
at the wall socket?
Handset beeps
Are the handset batteries low? You will
hear a beep every 30 seconds.
If you press the PHONE button whilst
is flashing, you will hear four short
beeps from the handset.
If
is flashing?
You will hear four short beeps when
you press the PHONE button. Check you
are still in range of your base station.
Note
Buzzing noise on my
If you go out of range of a base station
for a long time while your handset is
switched ON, it may take more than
20 minutes to ‘find’ the base station
again when you come back within
range. However, by simply switching
the handset OFF for a moment, and
then ON again, it will find the base
station within a few seconds.
Radio/TV/Answering Machine/PC
Diverse is too close and is causing
interference. Move it further away.
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When connected to a
switchboard
You can’t get a connection or you
get the wrong connection after
speed dialling
Have you entered a pause after the
access code? See page 42.
Check you have selected the correct
dialling mode. See page 40.
Note
If you are still experiencing difficulty,
please call the Diverse Helpline on
08457 908070.
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Index
Calls list
delete
dial
25
25
24
24
23
Access codes
Access pause
Auto talk on/off
41
42
36
set
view
Calls
end
Barred numbers
30-31
Base station
14
13
17
16
13
17
14
15
additional base station
automatic base selection
fixed base selection
priority base selection
46
46
47
46
external
holding
internal
making
on hold
receiving
redial
Base station lock, on/off
Base station reset
28
36
26
Base station PIN
transferring
16, 18
Batteries
Call timer
Call Waiting
Confirmation tones
15
22
33
approval
charging
installing
8
10
9
performance
replacing
warning
10
47
11
35
Delete
all memory numbers
calls list
individual number from
the memory
21
25
warning beeps
21
15
44
Belt clip
10
6
redial memory
Building up a phone system
De-register handset
Call allocation
group ringing
number of rings
ring priority
Emergency numbers
37-38
39
37-39
change
delete
dial
29
29
30
29
Call barring
Call enabling
Caller Display
30-31
30-31
22
store
Ending calls
External calls
14
13-14
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Power adaptor
Power cable
Power socket
Pulse dialling
9
9
Guarantee
48
34
Handset beeps on/off
Handset confirmation
tones on/off
9
40
33
27
27
4
Quick call transfer
Quick guide (handset)
19
4
Handset lock
Handset PIN
Handset quick guide
Help
Receiving calls
Redial
14
15
43
50
17
Holding calls
Register with base station
Internal calls
16
13
REN, how many phones can I have? 50
Reset
Keypad lock
base settings
handset settings
36
37
Listening in (on your
conversation)
18
13
Returning your Diverse 3010 Classic 48
Making calls
Memory numbers
delete
Safety instructions
7
Secrecy
16
21
21
19
20
Security
26
28
26
28
27
27
speed dial
store
store from redial list
base station lock
base station PIN
external dialling on/off
handset lock on/off
handset PIN
Music on hold – on/off
34
On hold
16
Setting up
9
On/off
11
36
28
34
33
28
13
27
13
34
16
auto talk
Switchboard use
40-42
base station lock
button beeps
confirmation tones
external dialling
handset
handset lock
keypad lock
music on hold
secrecy
Technical information
Telephone line cord
Tone dialling
49
11
40
Transferring calls
16, 18
Volume
base station melody
base station ringer
earpiece
handset ringer
handset melody
33
33
32
32
32
Page a handset
Phone socket
16
11
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Offices worldwide
The Telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.
TouchtoneTM is a registered trade mark of
British Telecommunications plc in the UK.
© British Telecommunications plc 2001.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Diverse 3010 Classic (2/01) 4
0682
Designed by The Art & Design Partnership Limited.
Siemens number: A31008 – G3010 – P001 – 51 – 7619
CE compliant to R&TTE Directive (1999/5/EC)
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