BT 2010 User Manual

Diverse

Deskphone

For use with Diverse 1010, 1015, 2010, 2015, 2-Line

and ISDN base stations

User Guide

This equipment is not designed for making emergency telephone

calls when the power fails. Alternative arrangements should be

made for access to emergency services.

At a glance

Display

Illuminated display shows

dialled numbers and menu

structure.

Option buttons

Diverse 2000 Deskphone

Lets you select

from the menu

options on the

display.

Recall

For use with

switchboards.

Menu button

Quickdial button

ᮣ

Brings menu

onto the display

For dialling a

stored number

specified by the

user.

[■■■]

RCL

ABC

DEF

Phonebook

GHI

J KL

MNO

–

For storing

numbers.

Volume +

TUV

WXYZ

PQRS

For increasing

loudspeaker/ hand

set volume during

a call.

GHI

Shortcut key

For storing

frequently used

functions

Volume –

(e.g. call barring,

On/ Off)

For reducing

loudspeaker/ hand

set volume during

a call.

Loudspeaker

For handsfree operation.

For your records

Date of purchase:

Place of purchase:

Serial number (on the underside of the telephone base station):

Purchase price:

For warranty purposes, proof of purchase is

required, so please keep your receipt.

Personal Emergency Numbers

Please use this space to record your selected

Diverse Deskphone PIN code.

See page 29 for the default PIN code and for full

instructions on how to change that code for

added security.

Please open this page for an ‘at a glance’

guide to your Diverse Deskphone.

In this guide

At a glance

Introduction

Installation

Registering your Diverse

Deskphone with a base station

Your Diverse Deskphone

menu display

Using the Diverse Deskphone

with a switchboard

Additional Features

Operating with additional

base stations

How to use the shortcut

function

Maintenance

Help

Technical Information

Index

Introduction

Your Diverse Deskphone has been designed for ease of use

and made to the high standards set by BT.

Please read the instructions carefully

Building up a phone

before use and retain this user guide

system

for future reference.

You can add further handsets or

Your Diverse Deskphone is designed for

Deskphones to your base stations to

use with a Diverse telephone system.

build up a comprehensive and

It must be registered to an existing base

station before it will work.

easy-to-use cordless telephone system.

Most Diverse base stations can have up

This guide explains the basic features

to 6 handsets or Deskphones registered

of the Diverse Deskphone. For more

to them (the Diverse 2-Line and

comprehensive instructions see your

Diverse ISDN will register 8). You can

main Diverse user guide. The instructions

for using a Diverse Deskphone are the

to three base stations.

same as using a Diverse 2000 Executive

Handset. If you have a Diverse 2-Line

or ISDN base station, you should also

follow the more detailed instructions

for the Executive Handset as described

in the user guides that are supplied

with the base station.

DECT

By purchasing your Diverse Deskphone

you now own a product which offers

flexibility of location, combined with

the performance advantages of a high

quality telephone system. It complies

with the Digital Enhanced Cordless

Telecommunications (DECT) standard

and offers unparalleled quality and

features.

Unpacking your Diverse

Deskphone

Important information

1. Do not use any power supply other

than the one provided with your telephone

unit (supplied BT unit C39280-Z4-C66).

Use of other power supply units may

cause irreparable damage to your

If anything is missing, please contact

your place of purchase immediately.

telephone; it will invalidate your warranty

and the approval given to the apparatus.

Diverse

Deskphone

•

2. Research has shown that in certain

cases medical equipment can be affected

by cordless telephones. A distance of

at least one metre should therefore be

observed between the telephone and

medical equipment. Also follow any

special instructions from the institution

in which the product is to be used.

Handset

•

3. Diverse telephone systems can also

interfere with other electrical equipment

e.g. answering machines, TV and radio

sets, clock/ radio alarms and computers,

if placed too close. To avoid risk of

interference place the unit at least one

metre away.

Handset cord

(coiled)

•

4. If you wear a hearing aid please note

that a humming noise may result from

the radio signals sent between the base

station and handset.

5. There is a slight chance that your

phone could be damaged by an electrical

storm. We recommend that you unplug

your Diverse Deskphone from the mains

power during storms.

Mains

power unit

•

6. Do not use the unit in bathrooms, near

fire or water, or in areas where there is

a danger of explosion.

7. Clean the Diverse Deskphone with a

damp (not wet) cloth or antistatic wipe.

Never use a dry cloth as this may cause

a static shock.

Installation

Follow these steps to set up your Diverse Deskphone ready

for use.

Connect the Deskphone to

the mains power supply

Plan the location of your

Diverse Deskphone

Make sure your Diverse Deskphone is

Insert the telephone power supply lead

within 2 metres of the phone and mains

sockets.

into the socket marked on the underside

of the telephone. Put the other end of

the plug-in power unit into a 220/ 230V

Connect the handset to

the Deskphone

electricity socket.

Put the connector (at the straight long

end of the handset cord) into the

socket marked on the underside of the

telephone. Secure the cord in its

groove. Insert the other end of the cord

into the handset.

For your own safety use only the

BT approved plug-in power unit

(C39280-Z4-C66) supplied with your

telephone.

To make and receive calls your

telephone needs to be positioned within

range of its base station. The maximum

range inside most buildings is 50 metres.

Outside, the range is extended to

approximately 300 metres (the range will

vary depending on where your Diverse

base station and Diverse Deskphone are

sited, and the conditions within your

building). You can set your telephone

to beep if it is not within range.

See page 23.

In order to ensure that you achieve

the maximum range possible with your

Diverse system please note the following

advice:

Install the base station on a central

location in your home or office. Avoid

placing the base station or Deskphone:

• Behind metal doors.

• Under the stairs.

• Behind heavy furniture or cabinets.

• In rooms with thick or metal walls.

• Near other electrical equipment, as it

may generate electrical interference.

• In the bathroom or other damp rooms.

These locations will reduce the optimum

range between the base station and the

attached handsets/ Deskphones.

You will now need to

3 register your Deskphone

to a Diverse base unit

Please see the chapter on Registering

your Diverse Deskphone with a base

station.

Registering your

Diverse Deskphone with

a base station

Registering with Diverse

1010,1015, 2010 and

2015 base stations

At the Deskphone

Press OK. After a short while all

available telephone extension

numbers will be displayed.

If your Diverse Deskphone has not been

registered previously to other base

stations, the display will show: ^REGISTER?

If REGISTER?is not displayed, firstly

select the REGISTERoption from the

SETTINGSmenu, then select the base

station number you wish to register it

with, then follow the instructions below:

KEYPAD

Enter one of the extension

numbers using the keypad.

The telephone is now registered

as the extension number you

have chosen. The Deskphone

will beep once and briefly flash

INT plus its extension number on

the display. To confirm successful

registration, check that the base

number, eg. Base 1, has stopped

flashing.

At the Deskphone

Press keypad buttons in order shown

Press OK.

If you experience any problems

registering your new phone,

please call the Diverse Helpline

on 0845 798070.

CODE

Enter the base station code

(default 0000).

At the base station

Press the green or grey PAGER

button on the base station (for

about 10 seconds) until you hear

a beep. You now have up to

1 minute to register your

Deskphone.

Registering with

At the Deskphone

Diverse 2-Line and

ISDN base stations

Press OK. After a short while all

available telephone extension

numbers will be displayed.

If your Diverse Deskphone has not been

registered previously to other base

stations, the display will show: REGISTER?

If REGISTER?is not displayed, firstly

select the REGISTERoption from the

SETTINGSmenu, then select the base

station number you wish to register it

with, then follow the instructions below:

KEYPAD

Enter one of the extension

numbers using the keypad.

The telephone is now registered

as the extension number you

have chosen. The Deskphone

will beep once and briefly flash

INT plus its extension number

on the display. To confirm

successful registration, check

that the base number, eg. Base 1,

has stopped flashing.

At the Deskphone

Press OK.

CODE

Enter the base station code

(default 0000).

At the base station

Press and release the small

green LED button on the front of

the base station (using a pencil

tip). This will flash during

registration. You now have up to

1 minute to register your

Deskphone.

The procedure opposite de-

registers the Diverse Deskphone

from your base station. However,

on completing this procedure it

is also necessary to de-register

the telephone from the base

station using the base station

PIN code.

To de-register a base from

the handset

Press keypad buttons in order shown

This de-registers the Deskphone

from a selected base station.

ᮣ

Press the MENU button and use

DOWN to highlight SETTINGS.

Please refer to your base station

user guide for instructions.

▼

Press OK. Display shows a list

of menu options.

▼

Press DOWN to highlight BASE

SETTINGS.

Press OK. Display lists the base

stations to which you have

registered your Deskphone.

▲

▼

Press UP or DOWN to select the

base station from which you want

to de-register your Deskphone.

Press ACTIVATE.

▼

Press DOWN to highlight

DE-REGISTER BASE.

Press OK. Display asks you to

enter your Deskphone PIN

number. Enter your Deskphone

PIN (default 0000).

Press OK.

Confirm the de-registration by

pressing YES. (The telephone

beeps and is de-registered.)

YES

Press NO to cancel the procedure.

Your Diverse Deskphone

Menu Display

Your Deskphone offers a menu-driven

To Exit from the menu

display. You enter the menu lists by

using the MENU button. The option

buttons below the display allow you to

select the options within each menu

and make adjustments to their settings.

You can leave a menu without

saving any changes or settings

by simply lifting (or replacing)

the handset. Alternatively, press

the LOUDSPEAKER button twice.

Soft key options

Use the Option button

below to select.

▲

▼

Option buttons

Menu button

To return to a previous screen,

press the GO BACK option

button.

ᮣ

The options shown on the display are

indicated by symbols.

Please note

When you are using the menu to

create new settings or change the set-up

(using the SERVICE option), the

loudspeaker button lights to indicate

that the phone is in use. If someone

tries to call you whilst you are changing

the settings/service options, the

INT

INT Sets up an internal connection.

➔➔

REDIAL Redials numbers.

GO BACK Cancels procedures

and goes back to a previous menu.

ACTIVATE Calls up supplementary

menu.

Deskphone will not ring, but all other

extensions will ring instead.

If the Deskphone is the only phone

registered with the base station, the

caller will hear an engaged tone.

▲

▼

UP Moves up through a menu.

DOWN Moves down through a

menu.

LEFT Moves to left.

RIGHT Moves to right.

DELETE Deletes characters.

OK Confirms actions.

Please note

NEXT When used on the

Diverse 2-Line and Diverse ISDN

bases.

Once a selection in the menu has been

made, and no other selection is made

within c. 25 seconds, the Deskphone

will return to idle state.

SET

SET When used on the 1010, 1015,

2010 and 2015.

Phone Lock

Baby Alarm

Select Base

Settings

Handset Volume

Ringer Options

Base 1

Base 2

Base 3

Change base name

ISDN config

Menu Buttons

De-register base

Base Settings

Local Settings

Service

Beeps

Key beeps

Autom.Backlite

Range warning

Menu depending

on base station

Select Services

Change PIN

Confirm beep

Error beep

Language

In range beep

Babyalarm Level

Initialisation

German

English

French

Italian

Spanish

Portuguese

Dutch

Dial Number

New Entry

(During a Call)

Menu depending

on base station

Directory Button

Edit Entry

Delete Entry

Display Entry

Copy Entry

Delete Directory

Copy Directory

Available Memory

Short Cut

Menu Button

Start

New Entry

Edit Entry

Delete Entry

Display Entry

Copy Entry

Delete Memory

Copy Memory

Default Short Cuts

Available Memory

Dial Number

Copy Number

Edit Number

Redial Option

Delete Number

Display Number

Using the

Diverse Deskphone

Making and receiving

To use the loudspeaker

external calls

This allows you to talk without

holding the handset.

To make an exter nal call

Press LOUDSPEAKER before or

after dialling the number.

Press keypad buttons in order shown

Or during a call

Lift the handset and dial the

number.

Press and hold the

LOUDSPEAKER button whilst

replacing the handset on the base,

then release the loudspeaker

button.

Or,

KEYPAD

Enter the number on the keypad,

check that it is correct and

then lift the handset to dial.

–

You can adjust the loudspeaker/

handset volume during a call with

+/ – buttons on the Deskphone.

If you make a mistake entering

numbers, use DELETE to delete

them.

Please note

If you wish to switch to loudspeaker

during a call, press and hold down the

LOUDSPEAKER button and do not

release it until you have placed the

handset in the cradle.

If another handset or Deskphone is

already in use and all available lines are

in use, you will hear an engaged tone

when attempting to dial out.

If you fail to hold down the

LOUDSPEAKER button, the call will

be disconnected.

To end a call

Replace the handset on the cradle.

To store a redial number in

the director y

To accept an incoming call

Press keypad buttons in order shown

Lift the handset.

With the Deskphone in idle state

it is possible to store any redial

number into its phonebook.

➔➔

Press REDIAL. Use the UP or

DOWN option to highlight the

required number.

▲

Press the LOUDSPEAKER button.

▼

Press ACTIVATE.

To redial numbers

▼

Press DOWN to select

You can redial the last five

numbers dialled from your

Deskphone.

COPYNUMBER.

Press OK. The display shows

NAMEand the redial telephone

number. The cursor flashes for

you to input a name.

The handset must be on the

Deskphone.

KEYPAD

➔➔

Press REDIAL.

Using the alphabet letters on the

keypad (press once for the first

letter, twice for the second letter,

three times for the third letter

and four times for the fourth

letter) input the name of the

person whose number you wish

to store. (Press BACK and

▼

Press DOWN to find the number

you want.

When the number is highlighted,

lift the handset to dial.

To redial the last dialled

number

FORWARD to move through the

characters on the display and

DELETE to cancel mistakes.)

To enter a blank space between

two names, press the 0 button.

Lift the handset.

REDIAL

Press REDIAL.

Press ACTIVATE. The menu will

show SAVEENTRYhighlighted.

Press OK to save the entry.

Making internal calls

Transferring external calls

You can easily transfer calls between

handsets. On most Diverse handsets

this is done by pressing INT followed by

the extension number you wish to call.

Generally, you can replace your receiver

either before or after the transferred call

has been picked up. For more

To make an inter nal call

Your handset must be in the

cradle.

INT

Press INT. Dial the internal

information please see your base station

guide.

extension you want.

You can still use the loudspeaker

during internal calls but INT

must be pressed first.

To transfer a call with the

Diverse 2 0 1 0 / 2 0 1 5

During an external call

To find out your own

extension number

Press the MENU button and

ᮣ

select internal call.

Your handset must be in the

cradle.

Select the extension number to

which you wish to transfer the

call.

INT

Press INT. Your extension

number will be displayed.

Replace the handset on the base.

To call all other telephones

registered to the same base

To put a call on hold with the

Diverse 2 0 1 0 / 2 0 1 5

Your handset must be in the

cradle.

Press the MENU button and

ᮣ

INT

select INT. Your caller will be on

hold and will hear music.

Press INT.

INT

Press . All telephones are

called. You can speak to the first

person who answers.

✱

To return to your caller press

the RCL button

RCL

You can also call all other

telephones by pressing INT and

then selecting COLL.CALL.

INT

COLL.CALL

To put an inter nal or

exter nal call on hold using the

Diverse 2 -Line

To put an inter nal call on

hold using the Diverse ISDN

While in a call:

Press keypad buttons in order shown

While in a call:

ᮣ

Press the MENU button.

▼

Press DOWN to highlight

INTERNALCALL.

ᮣ

Press the MENU button.

▼

Press DOWN to highlight

INTERNALCALL.

Press OK. The call is put on hold.

External callers will hear music

whilst internal callers will hear

silence.

Press OK. The call is put on hold.

External callers will hear music

whilst internal callers will hear

silence.

RESUME

Press RESUME to return to the

call.

RESUME

Press RESUME to return to the

Note. If you replace the handset

whilst the call is on hold it will

end an internal call but if it was

an external call on hold the

Diverse 2-Line will ring you back

and reconnect you to the call if

you answer it.

call.

Note. If you replace the handset

whilst the call is on hold it will

end an internal call but if it was

an external call on hold the

Diverse 2-Line will ring you back

and reconnect you to the call if

you answer it.

To put an exter nal call on

hold using the Diverse ISDN

While in a call:

INT

Press INT. The call is put on hold.

External callers will hear music

whilst internal callers will hear

silence.

RESUME

Press RESUME to return to the

call.

Note. If you replace the handset

whilst the call is on hold the

Diverse ISDN will ring you back

and reconnect you to the call if

you answer it.

To transfer an exter nal call

with the Diverse 2 -Line

To transfer an exter nal call

with the Diverse ISDN

ᮣ

Press the MENU button.

INT

Press INT.

Press NEXT to highlight

INTERNALCALLand press OK.

Enter the internal number (0-9)

of the extension you want to call.

When the extension answers,

transfer the call by pressing the

END CALL button.

0-9

Either enter the internal number

(0-9) of the handset or telephone

to which you want to transfer

0-9

END CALL

the call or press the button to

✱

ring all handsets. When the call

is answered, you can talk to the

other handset without the outside

caller hearing.

Quick call transfer

When the called extension rings, you

can transfer the call immediately by

pressing the END CALL button, but if

it is not answered within 30 seconds it

will be returned to your extension.

END CALL

To transfer the call, press

END CALL button, or replace the

handset on the cradle.

Using the Phonebook

Quick call transfer

Your Diverse Deskphone has a

After dialling the other handset, you

can immediately press the END CALL

button or place the handset back on the

charger and the call will be transferred

straight through. If the other handset

is already engaged or does not answer

the call within 30 seconds, the call will

be returned to your handset.

Phonebook which stores up to 100

names and numbers in the memory

(the longer the name, the more

memory will be used). In line 1 (Name)

a maximum of 16 characters can be

entered. In lines 2 and 3 (Tel. number)

a maximum of 32 digits can be stored.

You can use the Phonebook to look up

numbers and then dial them directly.

When moving through the MENU

options remember, if you wish to

escape a MENU altogether, press the

LOUDSPEAKER button twice or lift

and replace the handset on the cradle.

To return to a previous MENU press

GO BACK.

To use an upper case letter press the

button each time.

✱

To add a number and name

to the P honebook

To dial a number stored in

the P honebook

Press keypad buttons in order shown

Press PHONEBOOK. The display

shows a list of stored numbers.

Press PHONEBOOK.

▲

Press UP or DOWN to highlight

the name of the person you want

to call.

Press ACTIVATE.

▼

Use the DOWN option to

highlight NEWENTRY.

To dial, lift your handset.

Press ACTIVATE and press UP or

DOWN to select DIALNUMBER.

Press OK. The display shows

NAMEand TEL.NUMBERand the

cursor flashes for you to input

the name first.

▲

▼

Press OK to dial.

Using the alphabet letters on the

keypad (press once for the first

letter, twice for the second letter,

three times for the third letter

and four times for the fourth

letter) input the name of the

person whose number you wish

to store. (Press RIGHT and LEFT

to move through the words on

the display and DELETE to cancel

mistakes.) To enter a blank space

between two names, press the

0 button.)

To quicksearch for a name

in the P honebook

Press PHONEBOOK.

KEYPAD

Press the key with the first letter

of the name you wish to call.

The display will now highlight

the first name listed which starts

with the letter you keyed in

(press the button twice for the

second letter, press it three times

for the third, and four times for

the fourth letter on the button –

eg. number 7 has 4 letters: PQRS,

to search for names beginning

with R, press the 7 button three

times). If the name you want is

highlighted, lift the handset and

the number is automatically

dialled.

GHI

When you have finished writing

the name, press the LEFT button.

The display will ask you to enter

the TEL.NUMBER. Use the keypad

to input the telephone number.

PQRS

Press ACTIVATE.

Press OK to SAVETHEENTRY.

The name and number have now

been saved in the Phonebook

and the display briefly shows

ENTRYSTORED.

▼

Press DOWN to find the name,

and then lift the handset and the

number is automatically dialled.

To change an entr y in the

P honebook

To delete individual entries

Press PHONEBOOK.

▲

Press UP or DOWN to select the

entry you wish to change.

Press UP or DOWN to highlight

the name/ number you want to

delete and then press ACTIVATE.

▼

Press ACTIVATE.

▲

▼

Press UP or DOWN to highlight

DELETEENTRY.

▲

▼

Press UP or DOWN to highlight

EDITENTRY.

Press OK. Display will confirm

Press OK and the display takes

you to the name/ number you

want to change.

the deletion.

To delete all P honebook

entries

Use the LEFT, RIGHT and

DELETE options and use the

keypad to make your changes.

Press PHONEBOOK and then

press ACTIVATE.

Press ACTIVATE when you have

finished editing.

▲

Press UP or DOWN to highlight

▼

DELETEDIRECTORY.

Either

Press OK. The display will ask

you to enter your telephone PIN

(default 0000).

▲

▼

Press UP or DOWN to highlight

SAVEENTRY.

Press OK to confirm. Display will

briefly confirm the entry has

been stored.

CODE

Enter the PIN number.

Press OK. The display will ask

you if you want to DELETEALL

ENTRIES?

▲

▼

Press UP or DOWN to highlight

CANCEL.

YES

Press YES to confirm. Display

will briefly confirm the deletion.

All entries are now deleted.

Press OK to exit from the

procedure without saving any

changes.

Press NO to cancel the procedure.

When COPYENTRIESTOINTERNAL

UNITis displayed, enter the

internal extension number of the

telephone you wish to copy to.

To find out how much free

space is in the P honebook

memor y

Press keypad buttons in order shown

Press ACTIVATE again and use

the arrows to highlight COPY.

Press PHONEBOOK and then

press ACTIVATE.

Press OK. The receiving

▲

telephone is dialled.

Press UP or DOWN to highlight

▼

AVAILABLEMEMORY.

When the call is answered the

called party is asked to enter

their PIN number. Copying begins

when the correct PIN number is

entered

Press OK. The amount of free

space will be displayed briefly.

For example, the display will

show: MEMORY:74%AVAILABLE.

When used with the

Diverse ISDN base

station only

To copy your P honebook

entries to another telephone

Individually saved entries or the

complete directory can be

copied between any Diverse 2000

Deskphone, Diverse 2000

Executive Handset and

Diverse 2000 Pocket Phone.

This feature is only available when

used with the Diverse ISDN.

Press PHONEBOOK and then

press ACTIVATE.

▲

Press UP or DOWN to highlight

▼

COPYDIRECTORY.

Press OK.

If you wish to escape a MENU

press the LOUDSPEAKER button

twice or lift and replace the

handset on the cradle.

To change the settings

on your Diverse

Deskphone

To return to a previous MENU

press the GO BACK option.

To display the SETTINGS

menu options

ᮣ

To adjust the handset volume

Press the MENU button.

▼

Use DOWN to highlight SETTINGS.

You can set the handset volume

to three different levels. The

standard setting is 1.

Press OK.

The following menu items will be

displayed.

ᮣ

Press the MENU button.

Handset Volume – for increasing/

decreasing the earpiece volume.

Ringer Options – for adjusting

the telephone ringer volume and

tone.

Highlight SETTINGSand press OK.

▼

Highlight HANDSETVOLUME.

Press OK. Display shows steps

to indicate volume level and the

volume number 1, 2 or 3.

telephone (see page 8).

Base Settings – for changing

base name (see page 35), ISDN

config. (see Diverse ISDN user

guide) or for de-registering a

base from the Deskphone (see

page 10).

Local Settings – for customising

the Deskphone to your personal

preferences such as switch auto

backlight or various beeps/ tones

on or off.

Use the LEFT and RIGHT to

highlight the volume required.

Press OK. The telephone beeps

to show that the volume has

been set.

Use LEFT and RIGHT to select

desired level.

Press OK. The telephone will

beep to confirm and move back

to previous menu.

To adjust the ringer volume

To adjust the ringer tone

There are 10 different ringer

tones from which to choose.

Press keypad buttons in order shown

The ringer volume can be set to

six different levels.

ᮣ

Press the MENU button.

Highlight SETTINGSand press OK.

Highlight RINGEROPTIONS.

Press OK.

ᮣ

Press the MENU button.

▼

Highlight SETTINGSand press OK.

Highlight RINGEROPTIONS.

Press OK.

▼

Press DOWN to highlight

RINGERTONE.

▼

Press DOWN to highlight RINGER

Press OK. Display shows

10 musical notes, each one

representing a different tone.

VOLUME.

Press OK. Display shows steps

(6 levels and off) to indicate

volume level, and rings that level

to demonstrate.

Use the LEFT and RIGHT arrows

to move through the options and

to hear a demonstration of each

Press OK on the tone you prefer.

The telephone beeps to confirm

and returns to the previous menu.

Range warning beep

To display the LOCAL

SETTINGS menu options

Tells you when the telephone is

too far from the base station during

a call. Default setting is OFF.

ᮣ

Press the MENU button.

Confirmation beep

Confirms that you have followed

procedures successfully.

Default setting is ON.

▼

Use DOWN to highlight

SETTINGS.

Press OK.

Error beep

Lets you know that you have

made a mistake when following

a procedure.

▼

Highlight LOCALSETTINGS.

Press OK. Display shows the

Default setting is ON.

following menu options.

In range beep

Beeps – activates and removes

advisory beeps and warnings

(see below).

Auto Backlight – switches a

light ON and OFF behind the

display (page 24).

Tells you the phone is back

within range of the base station.

Default setting is OFF.

If you wish to escape a MENU

press the LOUDSPEAKER button

twice or lift and replace the

handset on the telephone unit.

To return to a previous MENU

press GO BACK.

Change PIN – additional features

(page 29).

Language – to change the

display to read in different

European languages (page 24).

Baby Alarm Level – changes the

sensitivity of the baby alarm

(page 25).

To switch the advisor y/

war ning tones on/ off

Initialization – resets the handset

to standard settings (page 26).

ᮣ

Press the MENU button.

▼

Press DOWN to highlight

SETTINGS.

The Beeps menu allows the

following warning and advisory

tones to be switched on or off.

A tick in front of the menu item

indicates it is switched on.

Press OK.

▼

Press DOWN to highlight LOCAL

SETTINGS.

Key confirmation beep

Each time a key is pressed the

beep sounds. Default setting is

ON.

▼

Press OK.

Press DOWN to highlight BEEPS.

Press OK.

Press DOWN to highlight the

beep you want to modify.

To change the language on

the display

Press OK. The display will show

the current setting and an ONor

OFFbutton to change the setting.

You can have the display in

ENGLISH, GERMAN, FRENCH,

ITALIAN, SPANISH,

PORTUGUESE or DUTCH.

The standard setting is English.

Either – To change the setting.

Press ON (if current state is off)

ᮣ

Press the MENU button.

OFF

or OFF (if current sate is on).

Highlight SETTINGS. Press OK.

Or – To keep the current setting.

Press OK.

Highlight LOCALSETTINGS.

Press OK.

To switch the automatic

backlight feature on/ off

Highlight LANGUAGE. Press OK.

Highlight language required.

Press OK.

Press keypad buttons in order shown

The light is activated by touching

a button or by the detection of an

incoming call. The standard

setting is ON.

To change the language back

to English

ᮣ

Press the MENU button.

ᮣ

Press the MENU button.

Highlight SETTINGS. Press OK.

▲

Press UP or DOWN until one

of these words appear:

▼

Highlight LOCALSETTINGS.

–

EINSTELLINGEN

REGLAGES

Press OK.

Highlight AUTOBACKLIGHT.

Press OK.

IMPOSTAZION

AJUSTE

INSTELLINGEN

PROGRAMGOES

OFF

Switch the light OFF and ON by

using the option buttons.

Press OK.

Press OK to confirm.

Press UP or DOWN until one

of these words appear:

To alter the sensitivity level

of the baby alar m

▼

–

LAKALE EINST

REGLAGES COMBINE HARVESTER

MPOSTAZ. TELEF

ᮣ

Press the MENU button.

Highlight SETTINGS. Press OK.

AJUSTELOCAL

PROGRAM. LOCAL

Highlight LOCALSETTINGS.

Press OK.

LOKALE. INSTELL.

Press OK.

Highlight BABYALARMLEVEL.

Press OK.

▲

▼

Press UP or DOWN until one

of these words appear:

Use LEFT and RIGHT to select

the level you want (1 = least

sensitive, 3 = most sensitive).

–

SPRACHE

LANGUAGE

LANGUE

LINGUA

IDIOMA

Press OK. The sensitivity is set.

(See page 31 for a description

of the baby alarm feature.)

TAAL

Press OK.

The language menu is displayed

and you can select English from

the list (one of the following

words).

Choose ‘ENGLISH’. One of the

following choices:

–

INGLES

ENGLISH

ENGELS

INGLES

INGLESE

ANGLAIS

ENGLISCH

Press OK.

To reset the Deskphone back

to original standard settings

Press keypad buttons in order shown

This will not affect the PIN,

Phonebook or base system code.

The following settings will be

restored:

Ringer volume 3

Ringer tone 1

Handset volume 1

Loudspeaker volume 3

Range warning OFF

In-range Beep OFF

Key Beep ON

Confirm Beep ON

Error Beep ON

Automatic Backlight ON

Language Setting English

Redial number list Deleted

ISDN Configuration ON

ᮣ

Press the MENU button.

▲

Press UP or DOWN to select

▼

SETTINGS.

Press OK.

▲

▼

Press UP or DOWN to select

LOCALSETTINGS.

Press OK.

▲

▼

Press UP or DOWN to select

INITIALISATION.

Press OK. The display will ask

you to enter your Deskphone

PIN number (default ⁰⁰⁰⁰).

CODE

Enter your PIN.

Press OK. Display reads:

‘RESET SETTINGS TO DEFAULT’.

Using the Diverse

Deskphone with a

switchboard

connected to all compatible switchboards

(PBXs). For a list of compatible

switchboards call the Diverse Helpline

on 0845 7908070.

Your Diverse Deskphone can be

To insert a pause in a number

using preparator y dialling

Deskphone must be in idle state.

Enter part of number up to where

pause is required.

See your Diverse base station user

guide for more information on using

your phone with a switchboard.

Press ACTIVATE.

▼

Press DOWN to highlight PAUSE.

Press OK. A will be added to

Inserting Pauses

When connected to some switchboards

it may be necessary to inset a pause in

the number string. The following

the end of the number.

KEYPAD

Enter remainder of number.

procedures show how it can be done.

Lift handset or press

LOUDSPEAKER button.

To insert a pause in a number

using conventional dialling

Lift handset or press

LOUDSPEAKER button.

Dial part of number up to where

pause is required.

PAUSE

Press PAUSE.

Dial remainder of number.

To inser t a pause in a number

stored in the phonebook

Press keypad buttons in order shown

Refer to the phonebook

procedures on how to create,

edit and save phonebook entries.

Either – when creating a new

entry.

Enter the name and part of the

number up to where the pause

should go.

Press ACTIVATE.

▼

Press DOWN to highlight INSERT

FUNCTION.

Press OK. Display will show

PAUSEhighlighted.

Press OK. Display will now show

Pat the end of the number you

are entering. Enter the remainder

of the number then save it in the

normal way.

Or – when editing an entry.

Edit the number you want to

add a pause to.

Move cursor along the number

and position it immediately to

the right of where the pause

should go.

Press ACTIVATE.

▼

Press DOWN to highlight PAUSE.

Press OK. A

will be inserted to

the left of the cursor position.

Save the entry in the normal way.

Additional Features

If you enter an incorrect PIN

Security

number whilst changing your

PIN, the display branches back to

Handset Settings and you have to

work through the process again.

Using and changing the

Deskphone P IN code

ᮣ

As a digital phone system, your

Diverse provides excellent

Press the MENU button.

Highlight SETTINGSand then

press OK.

security features against others

‘listening in’ to your calls. You

can also prevent others from

changing your Deskphone

settings, and your phonebook

entries. Each phone needs to be

registered with the base station.

To do this you need to know and

use the system code.

Highlight LOCALSETTINGSand

press OK.

Highlight CHANGEPINand

press OK.

CODE

Enter your current PIN number

(default 0000). (If you make a

mistake use BACK, FORWARD

and DELETE to correct it.)

The default setting for both the

Deskphone PIN and system code

is ⁰⁰⁰⁰.

Press OK.

To change the system code,

please refer to your base station

user guide.

Enter your new PIN number and

press OK.

CODE

Enter the new PIN again.

To set or change the

Deskphone P IN (personal

identification number)

Press OK. A confirmation beep

is sounded and the message

‘

NEWPINSTORED!’is displayed.

If you change your Diverse

Deskphone PIN, please keep a

note of it in the box provided at

the front of this book.

Try not to forget your PIN

number because expert technical

help will be needed to release the

phone. If you do forget your PIN,

contact the Diverse Helpline on

0845 7908070.

PIN numbers can be up to eight

digits long, and can consist of any

combination of the numbers 0-9.

0-9

Phone Lock

Quickdial Number

A Quickdial number can be stored in

your Diverse Deskphone so that when

you lift the handset, the Quickdial

number is automatically dialled. This can

be useful, for instance, if you wish a

child or babysitter to be able to contact

you immediately just by lifting the

handset and pressing any key.

To block the telephone from

making outgoing calls

Press keypad buttons in order shown

The Diverse Deskphone offers

call barring to prevent

unauthorised use. Incoming calls

can still be answered.

ᮣ

Press the MENU button.

To store a Quickdial number

Select PHONELOCKand press OK.

ᮣ

Press MENU.

CODE

Enter your PIN number

(default 0000).

Select PHONE LOCKand press OK.

Press OK.

CODE

Enter PIN (default 0000) and

Highlight LOCKON/OFFand

press OK.

Select DSS NUMBERfrom the menu

and press OK. Display will show

DSS NUMBER.

Press ON to activate Phone Lock.

The display will change to OFF

and the lock symbol will show a

closed lock.

KEYPAD

Enter the number you wish to

store as your Quickdial number.

Press OK to confirm. The display

shows PHONELOCKED. If someone

picks up the handset to make a

call they will hear the engaged

tone, and a key symbol will appear

in the display to indicate the

phone is locked.

Press ACTIVATE.

Highlight SAVE ENTRYand

press OK.

To operate the Quickdial

function

Press GO BACK to come out of

the menu without setting call

barring.

Press the QUICKDIAL button on

the keypad. The phone will

automatically dial the stored

number on handsfree operation.

To switch from handsfree to use

the handset, just pick up the

handset.

To remove call barring, follow the

procedure above and press OFF

when it appears, then press OK.

OFF

To edit or cancel a stored

Quickdial number

Baby Alarm

To switch the baby alar m

ON and OFF

ᮣ

Press the MENU button.

Select PHONE LOCKand press OK.

The baby alarm sets up a

connection between two

CODE

Enter PIN (default 0000) and

telephones registered to the

same base. When a noise

registers in the first telephone,

the second one rings. If the

call to the second telephone is

answered, conversation is

possible. The standard setting

for this service is OFF.

press OK.

▲

▼

Use UP or DOWN to select

DSS NUMBERfrom the menu and

press OK.

Use the RIGHT/ LEFT and

DELETE buttons to change the

number (or just use the DELETE

button to remove the complete

number if you wish to cancel the

stored Quickdial number).

The standard setting for the

sensitivity level of this alarm

is 2. If you wish to change the

sensitivity, see page 25.

Press ACTIVATE once you have

finished your alterations.

The baby alarm will not work

in conjunction with call barring.

If one of the telephones you

are using requires batteries,

they must be fully charged

and the handset in the ‘baby

room’ must not be placed in a

charger, as this will cover the

microphone.

Press OK to save entry.

To contact emergency ser vices

when outgoing calls have been

blocked

KEYPAD

In case of emergencies, you can

still dial 999, even if the phone

lock has been activated. To do

this the handset must be on the

cradle. First dial 999 and then

pick up the handset. If you are

calling via a switchboard, you

will need to dial the switchboard

external dialling code (usually

0, 9 or R) before the 999

On the phone in the

baby room

Press keypad buttons in order shown

ᮣ

Press the MENU button.

▼

Using the DOWN option on the

menu highlight BABY ALARM.

Press OK.

Enter the extension number of

the telephone you wish to ring

as the alarm.

0-9

Press ACTIVATE. STOREwill be

highlighted on the display.

Press OK. Display will show BABY

ALARMACTIVATEDINTERNAL, plus

the extension number of the

telephone to be called.

To switch the baby alarm OFF

OFF

Press OFF.

Operating with additional

base stations

You can register your Diverse

Deskphone with up to three base

stations.

Or –

At a Diverse 2 -Line or ISDN

base station

If you are registering phones to more

than one base we recommend that you:

1. Ensure each base station has been

assigned a different number.

2. Ensure that each handset is given

the same extension number at each base

with which you register it.

Press the GREEN registration

light/ button then release it.

The registration light should now

start flashing. You now have up

to 1 minute to complete the

registration process.

Then –

To register your Diverse

Deskphone to additional

base stations

At the Deskphone

ᮣ

Press the MENU button.

Either –

▼

Press DOWN to highlight

SETTINGS.

At a Diverse 1010/ 1015/

2010/ 2015 base station

Press OK.

Press the GREEN or GREY

PAGER button (for about 10

seconds) until it starts to beep

then release the button. You now

have up to 1 minute to complete

the registration process.

▼

Press DOWN to highlight

Press OK.

▼

Press DOWN to highlight which

base name you want to register

to (BASE 1, BASE 2, BASE 3).

Press OK.

KEYPAD

Enter the system code for the

base to which you are attempting

to register.

To set the Diverse Deskphone

to search for a specific base

signal

Press OK. After a few seconds

the Deskphone will display all

available internal numbers.

If you are using your phone in

an area where two base signals

overlap, we recommend that you

specify a preferred base signal

for your telephone to search for

first. If the phone does not find

a clear signal from this base it

will then resort to finding an

alternative signal.

KEYPAD

Press a number button

corresponding to one of the free

internal numbers displayed.

Press OK.

The Deskphone is now registered

with the base station and the base

station name displayed when in

idle state.

ᮣ

Press the MENU button.

▼

Highlight SELECTBASE.

Press OK.

To set the Diverse Deskphone

to select the best base station

signal

▼

Use DOWN to find the base

station that you want as first

choice (i.e. BASE 1).

Press keypad buttons in order shown

Press ACTIVATE.

Once you have registered your

Deskphone to additional base

stations you can also set it to find

the strongest base station signal

automatically, each time you

make a call.

Select ^{PRIORITYSELECTION}.

Press OK. Priority selection is set.

If you want your telephone to

search for only one base, and not

switch to searching for a better

signal, select FIXEDSELECTION

instead of PRIORITYSELECT.

ᮣ

Press the MENU button.

Highlight SELECTBASE.

For instructions on how to use

multibase operation with Diverse

ISDN, please refer to your base

stations user guide.

Press OK.

▼

Use DOWN to highlight BESTBASE.

Press OK. Automatic base

selection is set.

The procedure opposite removes

the registration information from

the Diverse Deskphone only.

On completing these steps you

will need to remove the

information from the base station

as well. See your base station

user guide for instructions.

To change base station name/

numbers on your Diverse

Deskphone

You may decide to reassign base

names/ numbers when building

up your telephone system.

ᮣ

Press the MENU button.

Select SETTINGSand press OK.

Select BASESETTINGSand

press OK.

Highlight the base you wish

to rename.

Press ACTIVATE. Display shows

CHANGEBASENAME.

Press OK.

Use DELETE to remove the

current name.

Use the keypad to write the

new name.

Press ACTIVATE. SAVEENTRYwill

be highlighted on display.

Press OK. Display shows ENTRY

STORED.

The new base station name will

now show on your Diverse

Deskphone display.

For instructions on how to

de-register a Deskphone which

is registered on more than one

base, please see page 10.

How to use the shortcut

function

Shortcut function

How to create a new shor tcut

Your Diverse 2000 Deskphone has a

shortcut button which gives you access

to a shortcut menu. In the shortcut

menu you can store frequently used

functions as shortcuts which can be

accessed when the phone is in idle

state or on-line.

Press keypad buttons in order shown

Press the SHORTCUT button

(a list of names of previously

created shortcuts will be

displayed. If this is the first

shortcut you are creating, the

display will be empty).

[■■■]

Each shortcut corresponds to a button

sequence which is saved under a

shortcut name and can then be retrieved

from the list of shortcut names, just like

a directory entry.

Press the ACTIVATE button and

highlight NEW ENTRY.

Press OK. An edit screen will

appear which has a name field

and a shortcut field. The word

NAMEflashes as a prompt to enter

a name for the shortcut.

Overview of shortcut functions.

• Start

• New entry

• Edit entry

• Delete entry

• Display entry

• Copy entry

• Delete memory

• Copy memory

• Default shortcuts

• Available memory

Enter the name of the function

and the contents using the

keypad.

Press ACTIVATE.

Highlight SAVE ENTRYand

press OK. The entry is stored.

Press the MENU button to return

ᮣ

to idle state.

How to insert functions whilst

creating a new shor tcut

How to use a shor tcut

See list below of available

functions.

Press the SHORTCUT button.

A list of stored shortcuts will be

displayed.

[■■■]

Press the ACTIVATE button.

▲

▼

Use UP or DOWN to highlight

the required shortcut.

▲

Press UP or DOWN to highlight

INSERT FUNCTION.

▼

Press the ACTIVATE button.

Press OK. A list of functions will

be displayed.

Highlight STARTand press OK.

▲

▼

Press UP or DOWN to highlight

the desired function.

The shortcut sequence will

now start and will continue

automatically through the

sequence prompting the user

input such as PIN number of an

internal number if required.

Press OK. The edit screen will

now be shown with a character

added in the shortcut field.

The meaning of the characters is

shown in the table below.

How to view, edit or delete

an entr y

Repeat the last 5 steps to add

more functions.

[■■■]

Press the SHORTCUT button.

▼

Function

Inserted

Character

Displayed

Press DOWN to highlight the

required shortcut.

Request PIN Code

Request Number

Insert Pause

Press ACTIVATE.

Viewing

▼

Press DOWN to highlight DISPLAY

Request Acknowl.

ENTRY.

Base Prompt

(state)

Press OK. The shortcut name

and content will be displayed.

INT button

SET button

Redial button

End Call

Press the GO BACK button to

return to the menu.

Temp Switch

to Tone

Editing

How to delete all shor tcuts

Highlight EDIT ENTRY.

Press OK. The shortcut name

and content will be displayed.

The shortcut name will be flashing

with the edit cursor at the end of

the line.

Press keypad buttons in order shown

Press the SHORTCUT button.

[■■■]

A list of the stored shortcuts will

be displayed.

Use LEFT and RIGHT to move

the cursor,

LEFT to delete the character to

the left of the cursor, the keypad

buttons to insert

digits and ACTIVATE button to

go to another menu to allow

inserting a function.

Press ACTIVATE.

▲

Press UP or DOWN to highlight

DELETE MEMORY.

▼

Press OK. You will now be asked

for the handset PIN number.

CODE

Enter the handset PIN number.

Press ACTIVATE.

Press OK. You will now be asked

“Delete all entries”.

Saving

Highlight SAVE ENTRYand press

OK, (or highlight CANCELthen

press OK to abort editing and

return to the screen listing the

shortcuts.

Either

YES

Press the YES button to delete

all the entries. The deletion will

be confirmed.

Deleting

Press the NO button to abort the

deletion and return to the list of

shortcut names.

Highlight ^{DELETE ENTRY}and

press OK. The display will confirm

the entry has been deleted.

Then

Press the MENU button to return

ᮣ

to idle state.

Press the MENU button to return

ᮣ

to the idle menu.

To load the default shor tcut

list for Diverse 1010 / 1015 /

2 0 10 and 2 015

To check how much memor y

is free

[■■■]

Press the SHORTCUT button.

[■■■]

Press the SHORTCUT button.

Press ACTIVATE.

▲

▼

Press UP or DOWN to highlight

AVAILABLE MEMORY.

▲

Highlight DEFAULTSHORTCUTSby

▼

using the UP or DOWN button.

Press OK. The amount of

memory will now be displayed

for a few seconds before

returning to the list of shortcut

names.

Press OK. The screen will display

CAUTION: USE ONLY WITH SPECIFIC

BASES!. This is a reminder that

the shortcut functions were

written for use with the 1010,

1015, 2010 or 2015 base stations.

Press the MENU button to return

to idle menu.

ᮣ

Either

LOAD

Press LOAD to store the defaults

in memory. The screen will

display SYSTEM SHORT CUTS COPIED

IN LIST.

CANCEL

Press CANCEL to abort and

return to the screen listing the

shortcuts.

Press MENU to return to the

ᮣ

idle menu.

Maintenance

General

If you have to return your

Diverse Deskphone

Simply clean the telephone with a

damp (not wet) cloth or antistatic

wipe. Never use a dry cloth as this

may cause static shock.

Pack it securely, preferably in the

original packaging. We can not take

responsibility for goods damaged in

transit.

Service

Within the warranty period

If you experience a problem with your

Diverse Deskphone you should contact

the Diverse Helpline on 0845 7908070.

Calls are charged at local call rates.

If the problem is not remedied, you will

be advised to contact your original

point of purchase. Some suppliers offer

extended warranty schemes for cover

outside the initial 12-month period.

Please ask them for details.

Outside the warranty period

If your Diverse Deskphone needs repair

after the warranty period has ended,

the repair must meet the approval

requirements for connection to the

telephone network. We recommend that

you call the Diverse Helpline on 0845

7908070 for a list of our recommended

repair agents.

Help

To register your Deskphone, see page 8.

Check that the power cable is connected

to the telephone unit and switched on at

the wall socket.

Emergency Calls

The emergency services can be contacted

in the UK by dialling 999, or by dialling

112, which is valid in any country that

is a member of the European Community.

If your Diverse base station is connected

to a switchboard, you can still dial the

emergency services direct on 999.

This number will connect you even if call

barring has been set, but YOU MUST

DIAL 999 BEFORE LIFTING YOUR

HANDSET FROM THE TELEPHONE

UNIT.

Check that the phone is within range of

a base station to which it is registered.

Also check that the base station is

connected to the power point and

switched on at the wall socket.

The telephone does not ring

The ringer volume may be set too low.

Adjust the ringer volume by following

the instructions on page 22.

Please note: Some switchboards can not

dial out during a power failure.

Telephone beeps

If you have a problem, the following

simple solutions may provide the

answer.

If ‘Search Station’ is flashing, check that

you are in range of your base station.

Buzzing noise on my radio, TV,

answering machine or computer

Diverse is too close, causing interference.

Move it another metre away.

No display appears

Check that the telephone is switched

on. Check that the power unit is plugged

in properly.

The radio signals from the

No dial tone

telephone to the base station may

cause unpleasant interference for

people with hearing aids.

Check that the handset cord is plugged

into the handset and the telephone unit.

Check that the base station is switched

on. If other telephones or handsets are

registered on the same base, the outside

line may already be in use. Wait until the

call is finished and try again.

Please note

Please read the Help section in your

base station user guide and if you still

cannot solve your problem, please call

the Diverse Helpline on

‘Search Station’ is flashing on

the display or you can not link up

with the base station?

Check that your Deskphone is

registered to a base station.

0845 7908070

Technical Information

Connecting to switchboards

The Diverse Deskphone is only

approved for use with a base which is

compatible with switchboards, including

those which do not provide secondary

proceed indication. If you would like a

list of suitable switchboards, contact

the Diverse Helpline on 0845

Environment

Your Diverse Deskphone should be

kept free of dust, moisture, high

temperature and vibration. It should

not be exposed to direct sunlight. Do

not stand it on carpets or other

surfaces which generate fibres, or

place it in locations which prevent the

free flow of air over its surfaces.

7908070. If you do have a compatible

switchboard, it can not be guaranteed

that the telephone will operate

Approval

correctly under all possible conditions

of connection. If you have any

difficulties call the Diverse Helpline on

0845 7908070.

This additional piece of equipment for

Diverse base stations has been

approved in accordance with the

European directive 91/ 263/ EEC

Telecommunications Terminals. This

telephone satisfies the requirements of

the EU directive.

Generally, Diverse systems can be

connected to any switchboard where a

simple modern telephone can be used

to make and receive calls. The Diverse

system is suitable for connection to

switchboards which return secondary

proceed indication.

Warning

The apparatus is only designed to be

operated in a normal office or domestic

environment where the relative

humidity does not exceed 75%.

It should not be used in bathrooms or

near water.

Index

Answer call

Baby alarm

Backlight

25, 31

Quickdial

Quick search

Range

Base name

Base selection

Base stations

Beeps

Buzzing

DECT

Redial

Registering with base stations

Removing registration

Reset

Ringer tone

Ringer volume

Security

23, 41