CALLMASTER® V Telephone Console
User’s Guide
Conte nts
The CALLMASTER V Telephone Console . . . . . . . . . . . . . . . 1
Headset Connections with the CALLMASTER V. . . . . . . . . 2
The CALLMASTER V Recorder Interface. . . . . . . . . . . . . . 3
The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 8
Voice and Display Features . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating Range Requirements . . . . . . . . . . . . . . . . . . . . . 9
Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Important Safety Warnings for Installation . . . . . . . . . . . 10
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the Designation Card . . . . . . . . . . . . . . . . . . . 13
Orderable Cards and Equipment. . . . . . . . . . . . . . . . . . . . 14
© 2000 Avaya Inc., All Rights Reserved, Printed in USA
555-233-735
Comcode 108742933
Issue 2
February 2000
OBTAINING PRODUCTS
To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).
THE “CE” MARK
If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and the
Low Voltage Directive (73/23/EEC).
Dis claimer
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies Inc. has been transferred or licensed to
Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be
interpreted as references to Avaya Inc. The exception is cross references to
books published prior to 1/1/2001, which may retain their original Lucent titles.
Avaya Inc. formed as a result of Lucentís planned restructuring, designs builds
and delivers voice, converged voice and data, messaging, customer
relationship management, multi-service networking and structured cabling
products and services. Avaya Labs is the research and development arm for
the company.
IMPORTANT USER SAFETY INSTRUCTIONS
The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.
Please read carefully the helpful tips listed below and on the next page. These
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.
!
CAUTION:
This telephone is NOT for residential use. It is for business systems
applications ONLY. It will NOT operate on public networks. It MUST
BE connected to a DEFINITY Enterprise Communications Server.
Use in a residential environment could result in an electrical short
circuit when the telephone wiring is set up to provide other
applications, for example, for appliance control or power
transformers. The AC power used in these applications may create a
safety hazard by placing a direct short circuit across the telephone
wiring.
Us e
When using your telephone, the following safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury to persons.
• Read and understand all instructions.
• Follow all warnings and instructions marked on the telephone.
• This telephone can be hazardous if immersed in water. To avoid the
possibility of electric shock, do not use it while you are wet. If you
accidentally drop the telephone into water, do not retrieve it until you have
first unplugged the line cord from the modular wall jack. Then, call service
personnel to ask about a replacement.
• Avoid using the telephone during electrical storms in your immediate area.
There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is impossible.
• If you suspect a natural gas leak, report it immediately, but use a
telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unlikely, it is possible that this
spark could ignite heavy concentrations of gas.
• Never push objects of any kind into the equipment through housing slots
since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
personnel.
• To reduce the risk of electric shock, do not disassemble this telephone.
There are no user serviceable parts. Opening or removing covers may
expose you to hazardous voltages. Incorrect reassembly can cause
electric shock when the telephone is subsequently used.
Service
1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:
– If liquid has been spilled into the telephone.
– If the telephone has been exposed to rain or water.
– If the telephone has been dropped or the housing has been
damaged.
– If you note a distinct change in the performance of the telephone.
SAVE THESE INSTRUCTIONS
When you see this warning symbol on the product, refer
to this instructions booklet packed with the product for
more information before proceeding.
!
The CALLMASTER V Telephone Cons ole
®
The CALLMASTER V telephone has been specially designed for use with the
Automatic Call Distribution (ACD) system and the many features of the
DEFINITY Enterprise Communications Server (ECS) and the DEFINITY
®
®
Communications System Generic 1, Generic 2, and Generic 3. This
telephone is des igned to be us ed with a heads et in a 2-wire environment.
Note: Power for the CALLMASTER V telephone, including the headset,
comes from the DEFINITY switch through the 2-wire DCP line.
The CALLMASTER V also has a built-in Recorder Interface which allows you
to connect the telephone to a recording device so that you can record all voice
interactions. For more information about this interface, see “The
CALLMASTER V Recorder Interface” on page 3.
Note: The tape recorder used with the CALLMASTER V telephone must be
purchased by the user; it is not provided with the telephone.
Figure 1 below shows a front view of the CALLMASTER V telephone. The
features of the telephone are explained after the figure.
Note: For a rear view of the telephone, see Figure 4 on page 9.
9
1
10
Menu
Exit
Prev
Next
11
12
2
3
4
5
Tel
#
Speaker
Redial
Mute
Hold
Conf
Transfer
Test
Ring
6
ABC
DEF
1
2
3
GHI
JKL
MNO
4
5
6
7
TUV
8
W9XYZ
#
PQRS
7
O
*
13
14
CALLMASTER V
Volume
8
FIGURE 1 The CALLMASTER V Telephone Cons ole, Front View
1
The following features correspond to the numbers in Figure 1.
1) Telephone Notepad
8) Volume control button
9) Display
2) Mute (or
) button
) button
) button
) button
) button
3) Speaker (or
4) Transfer/Test (or
5) Redial (or
10) Softkeys
11) Display control buttons
12) Hold (or
) button
6) Conf/Ring (or
13) Call appearance/feature buttons
(See Note immediately below)
7) Dial pad
14) Message light – labeled
Note: Two feature buttons must be administered in the following ways:
•
One of the feature buttons must be designated as the
Heads et On/Off button;
•
The Releas e feature must be administered on a second feature
button.
Heads et Connections with the CALLMASTER V
The headset connection for the CALLMASTER V consists of a headpiece
(shown as 1 in Figure 2 below) which is plugged into an adapter cord (shown
as 2).
Note: Your system manager MUST administer a Heads et On/Off button on your
set. Use this button to turn your headset on and off. For instructions for
using this feature button, see “Headset On/Off” in the section titled
Call-Handling Features.
1
2
3
FIGURE 2 The Heads et Connected to One of the Heads et J acks (s hown
as 3) on the CALLMASTER V Telephone
2
Compatible Headpieces
The following Lucent Technologies headpieces can be used with these
telephones:
®
–
–
–
–
Mirage – Receiver fits over either ear. Not for noisy environments.
®
StarSet – Eartip fits in ear canal.
®
Supra – Adjustable headband and soft ear cushion.
®
Encore – Advanced sound technology with adjustable headband
and soft ear cushion.
®
–
TriStar – Advanced headpiece which fits over the ear.
The CALLMASTER V Recorder Interface
The CALLMASTER V’s Recorder Interface is designed for recording calls on a
standard tape recorder. (A recorder with AGC [Automatic Gain Control] is
recommended.) With this interface, a warning tone, a soft beep repeated every
13.5 seconds, notifies the agent and the calling party that the call is being
recorded. Be aware that this tone may be a legal requirement.
IMPORTANT: The use of service observing features and call recording
features may be subject to federal, state, and local laws, rules, or regulations
and may be prohibited pursuant to the laws, rules, or regulations or require
the consent of one or both of the parties to the conversation. Customers
should familiarize themselves with and comply with all applicable laws, rules,
and regulations before using these features.
The Softkeys
The softkeys are the four unlabeled round keys located directly below the
display. The four round display control buttons, labeled Menu, Exit, Prev, and
Next are located under the softkeys. See Figure 3.
Display
Softkeys
Menu
Exit
Prev
Next
Display
control buttons
FIGURE 3 The Dis play, Softkeys , and Dis play Control Buttons
3
Us ing the Softkey Feature Menus
There are three separate softkey feature menus. Each of these menus allows
you to select from four different features.
You can enter Softkey Mode (and view the softkey feature menu) by pressing
the display control button labeled Menu or
. The following is an example
of a softkey feature menu.
Dir
Drop
HFAns Timer
The top line of each softkey feature menu screen shows you the status of
each of the four features. An arrow appears above the feature name or
abbreviation if that feature is active. In the above example, the arrow above the
Timer feature indicates that feature is active.
The s econd line on each softkey feature menu shows the features you can
access. To use any of these features, you must press the softkey below the
feature name or abbreviation.
Press the Next or Prev button until the feature you want to use appears on the
display.
Note: An error tone (one beep) sounds when you have made an
inappropriate softkey entry.
Press the Exit button at any time to exit the softkey feature menus and
return to normal call-handling operation.
Other Softkey Features That May Be On Your Dis play
There are 12 default features that can be accessed with the softkeys on a
CALLMASTER V telephone. However, the system manager may substitute
other softkey features in their place.
Call-Handling Features
HEADSET ON/OFF
Heads et On/Off
The system administrator should have administered a
your CALLMASTER V telephone.
button on
To turn on your heads et
Heads et On/Off
1. Press
.
The green light next to the button goes on to remind you the headset is
active.
To turn off your heads et
Heads et On/Off
1. Press
again.
The green light next to the button goes off.
4
CONFERENCE
The Conference feature allows you to conference up to six parties (including
yourself) on a call.
To add another party to a call (for a total of s ix parties )
Conf
1. Press
(or
).
[dial tone]
2. Dial the number of the new party and wait for an answer.
3. When you want to add the new person, press Conf (or
)
again.
4. Repeat Steps 1 through 3 for additional conference connections.
To add a call you have put on hold to another call you are connected to
Conf
1. Press
(or
).
[dial tone]
2. Press the call appearance button of the call on hold (first call).
3. Press Conf (or ) again.
To drop the las t pers on added to the conference call
1. With a dis play: Press the Menu button and then press the softkey
below Drop.
Drop
Without a dis play: Press the
button (if administered).
HOLD
The Hold feature puts a call on hold until you can return to it.
To put a call on hold while you answer another call or perform another
tas k
Hold
1. Press
(or
).
To answer a new call while active on another
1. Press Hold (or ).
2. Press the call appearance button of the incoming call.
To return to the held call
1. Press the call appearance button of the held call.
REDIAL
The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.
To redial the las t number that you dialed
1. Press
(or
).
Redial
5
RELEASE
Releas e
An ACD agent can press
to disconnect from a call.
To dis connect from a call
Releas e
1. Press
.
Releas e
Note: Pressing
is faster than waiting for a caller or trunk to
disconnect and enables you to perform other ACD or voice
terminal procedures sooner. You do not hear dial tone after you
Releas e
press
.
If you want to disconnect from a call and then place another
Drop
call, you can press
instead.
SPEAKER (LISTEN-ONLY) and GROUP LISTEN
The Speaker feature allows you to place calls or access other features without
using the headset. However, in order to speak to the other party, you must use
the headset. With the Group Listen feature, the headset and speaker are
active at the same time.
To us e the lis ten-only s peaker to place a call without us ing the heads et
or for any lis tening-only feature (s uch as monitoring a call on which you
have been put on hold or for group lis tening)
Spkr
1. Press
(or
).
2. Place a call or access the selected feature.
3. Adjust speaker volume if necessary:
To raise the volume, press the right half of the Speaker Volume control
button labeled
Speaker Volume control button labeled
The display shows the volume level: (There are eight volume levels.)
; to lower the volume, press the left half of the
.
->>>>>>
+
To end a call (while the heads et is off and only the s peaker is active)
Spkr
1. Press
(or
).
To activate the s peaker while us ing the heads et s o that both are active at
the s ame time (the Group Lis ten feature)
1. While you are using the headset, activate the speaker by pressing
Spkr
(or
).
To turn off the s peaker and return to heads et us e
Spkr
1. Press
(or
).
6
TEST
The Test feature allows you to test the lights and display on your telephone.
To tes t the lights and dis play on your telephone
1. With the headset off, press and hold down Trns fr (or
Lights go on in columns, and all the display segments fill in.
Trns fr
).
2. To end test, release
(or
).
Lights return to normal operation.
Note: If the lights or the display segments do not respond during the test,
see your system manager.
TRANSFER
The Transfer feature allows you to transfer a call from your telephone to
another extension or outside number.
To s end the pres ent call to another extens ion
Trns fr
1. While on a call, press
(or
).
[dial tone]
2. Dial the number to which the call is to be transferred. [ringing tone]
3. Remain on the line and announce the call.
(If the line is busy or if there is no answer, you can return to the held
call by pressing its call appearance button.)
Trns fr
4. Press
(or
) again to complete the transfer.
Note: To cancel an attempted transfer, press the original call appearance. If
Drop
your system has auto-hold activated, use
to cancel a transfer so
that the potential transfer recipient is not left on hold.
Getting Mes s ages
MESSAGE
Your Message light goes on when a caller has left a message for you.
Note: You may also be able to use the Message Retrieval display feature.
For directions on retrieving your messages, see your system manager.
7
Selecting a Pers onalized Ring
SELECT RING
The Select Ring feature allows you to choose your own personalized ringing
pattern for your telephone from among eight different patterns.
To s elect a pers onalized ringing pattern
1. With the headset off, press Conf (or
).
Current ringing pattern plays and repeats every three seconds.
Conf
2. Continue to press (and then release)
through all eight ringing patterns.
(or
) to cycle
3. If you want to save the ringing pattern currently being played, do not
Conf
press
(or
) anymore. You will hear the selected ringing
pattern two more times, and then it will be automatically saved.
You will hear a confirmation tone (two rising tones), and your new
ringing pattern is set.
Note: If you turn on the headset, receive a call, or lose power during
selection, the process is canceled and you must start again.
Voice and Dis play Features
For directions on using the voice features on your telephone such as
Abbreviated Dialing, Call Forwarding, and Send All Calls, see the section titled
Bas ic Voice Terminal Procedures in either of two user’s guides:
•
DEFINITY® Enterprise Communications Server Generic 1, Generic 3,
and System 75 Automatic Call Distribution (ACD) Agent Instructions,
555-230-722
•
DEFINITY® Enterprise Communications Server Generic 1, Generic 3,
and System 75 Automatic Call Distribution (ACD) Supervisor Instructions,
555-230-724
You can order both of these books from the Lucent Technologies BCS
Publications Center by calling 1 800 457-1235 (within the United States)
or 1 317 322-6791 (outside the United States).
8
Operating Range Requirements
The total distance between the CALLMASTER V telephone (with Recorder
Interface active) and the recording device should not exceed
200 feet/ 60.96 meters.
The distance between the CALLMASTER V telephone and the PBX must NOT
exceed the following:
With 22-gauge wire, the distance between the CALMASTER V and the PBX
should not exceed 5,500 feet/ 1,676.4 meters; with 24-gauge wire, the
distance should not exceed 3,500 feet/ 1,066.8 meters; with 26-gauge wire,
the distance should not exceed 2,200 feet/ 670.56 meters.
The record output impedance is approximately 600 ohms and the output
channel is isolated from the telephone via a voice transformer that meets the
UL 1950 Dielectric Breakdown requirement of 1,000 URMS for one minute.
Telephone Ins tallation
The CALLMASTER V telephone can be either desk-mounted or wall-mounted.
Read the following safety instructions and use the following directions and
refer to the following figure of the rear of the telephone for installing these
telephones.
Note: An approved headset must be utilized with this product..
1
2
7
3
4
6
5
FIGURE 4 The CALLMASTER V Telephone Cons ole, Rear View
9
Important Safety Warnings for Ins tallation
When this product is located in a separate building from the telephone
communications system, a line current protector MUST be installed at the
entry/exit points of ALL buildings through which the line passes. Only one
protector is needed at each installation point.
For 2-wire installations, the following is recommended:
• Lucent Technologies 4-type protectors
• ITW LINX LP-type protectors.
Lucent Technologies 3BIC (carbon block) or Lucent 3BEW (gas tube)
protectors are also acceptable in a 2-wire installation.
INSTALLATION WARNING
(for the CALLMASTER V)
1
2 3 4 5 6 7 8
MODULAR WALL J ACK WIRING
Pin
4
5
1
2
Des cription
Pair
1
Name
BL-W
W-BL
W-O
2-Wire (Tip)
2-Wire (Ring)
Record Output
Record Output
1
2
2
O-W
FAILURE TO FOLLOW THESE INSTRUCTIONS CAN CAUSE DAMAGE
TO THE TELEPHONE OR CAUSE THE ASSOCIATED DEFINITY ECS
CIRCUIT PACK TO REMOVE POWER TO THE TELEPHONE. IN EITHER
CASE, THE TELEPHONE WILL NOT FUNCTION CORRECTLY.
For 2-wire operation, if you need to plug the telephone into a 4-pin or 6-pin
wall jack, instead of a standard 8-pin modular jack, see the Modular Wall
Jack Wiring table above to ensure that the wires from the 4-pin or 6-pin
wall jack are connected to the correct pins on the telephone LINE jack.
Two-wire installations must have only PBX connections on pair 1.
10
Des ktop Ins tallation
Note: You can use the telephone without the desktop stand, if you so
choose.
If you do not use the telephone with attached desktop stand, it is
suggested that you place small round feet (available in kit for 3
telephones PEC 33106) on each corner of the bottom of the telephone
housing.
1. Turn the telephone face down on a flat surface.
2. Remove the desktop stand (the upper tabs on the stand are shown as
2 in Figure 4; the lower tab slots are shown as 6 in Figure 4). Also see
Figure 5 which shows removing the desktop stand.
3. Snap one end of the line cord into the “LINE” jack (4 in Figure 4) on the
bottom of the telephone.
4. Connect the expansion module by snapping one end of the expansion
module cord into the “XM24” jack on the back of the telephone (3 in
Figure 4).
5. Thread the line cord (and expansion module cord, if appropriate)
through the routing channel leading to the top of the desktop stand
(1 in Figure 4). Make sure that the line cord is placed securely under
the square tab (7 in Figure 4) to the left of the “LINE” jack and that the
line cord (and the expansion module cord, if appropriate) is also placed
under the square tabs in the routing channel.
Note: If you are using an auxiliary power supply such as the 1151A1
or 1151A2 Power Unit, plug the line cord into the “PHONE” jack
on the auxiliary power supply.
6. Turn the telephone right side up, with the front facing you.
7. Plug the quick-disconnect (QD) connector on the headset into the
QD connector on the headset cord already plugged into one of the
Headset jacks (5 in Figure 4) on the back of your telephone.
8. If appropriate, snap the free end of the expansion module cord into the
TEL SET jack on the expansion module.
9. Snap the free end of the line cord into the modular wall jack.
Note: If you are using an auxiliary power supply such as an 1151A1 or
1151A2 Power Unit, plug the power supply cord from the power
unit’s “LINE” jack into the modular wall jack.
10. Turn on the headset OR press Spkr (or
) and listen for dial
tone. If there is no dial tone, check all wire connections to make sure
they are secure.
11
Wall Ins tallation
Note: For wall-mounting, you will need a 1-foot line cord. (This cord is not
supplied with the telephone, but can be ordered by using this
comcode: 103786760.)
1. Make sure the 8-conductor wall mount plate is in place.
2. Place the telephone face down on a flat surface.
3. Remove the desktop stand which is attached to the base of the
telephone by tabs on the top and back of the stand, shown as 2 and 6
in Figure 4.
–
Press inward on the top of the stand until you can lift the upper tab(s)
of the stand (shown as 1 in Figure 5 below) out of the tab slot(s)
(shown as 2 in Figure 5 below) on the telephone.
–
Lift the bottom of the stand out of the lower tab slot(s).
1
3
2
2
4
RRe
FIGURE 5 Removing the Des ktop Stand
4. Snap the line cord into the “LINE” jack in the bottom of the telephone.
5. Reverse the desktop stand so that the larger end is facing down and
coil the excess line cord in the back of the deskstand.
6. Engage the upper tabs (1 in Figure 5) of the deskstand into the slots
(4 in Figure 5). Slowly lower the reversed deskstand onto the bottom of
the telephone until the lower tabs (shown as 3 in Figure 5) snap into
the appropriate slots on the bottom of the telephone (2 in Figure 5).
7. Install two screws (#4-24 (M2.9X1) self-threading, length of 0.375”
(9.5mm)) to fasten the base to the bottom of the telephone. See Figure
6 for the location of the two areas in which these screws must be
installed. Available in a kit for three telephones (PEC 33106).
8. Place the free end of the line cord through the opening in the middle of
the deskstand and then snap the free end of the line cord into the wall
jack.
12
9. Place the base of the telephone on the wall-jack mounting studs, and
pull downward until it is secure. (See Figure 6.)
FIGURE 6 Placing the Telephone on the Wall J ack Mounting Studs
10. Plug the quick-disconnect (QD) connector on the headset into the
QD connector on the headset cord already plugged into one of the
Headset jacks on the back of your telephone.
Spkr
11. Turn on the headset OR press
(or
) and listen for dial
tone. If there is no dial tone, check all wire connections to make sure
they are secure.
Ins talling the Des ignation Card
Use the button designation card, already installed on your CALLMASTER V
when it is shipped from the factory to write the telephone number, extension,
name, or feature that each call appearance/feature button can access. On the
left side of the phone is a Notepad on which you can write frequently-dialed
numbers or extensions.
To label and ins tall the des ignation card and telephone Notepad
1. The transparent designation card and Notepad covers are attached to
the frame of the telephone by tabs on the top and bottom of the cover.
Remove either or both of these covers by pulling the top tab forward
and then lifting the bottom of the transparent cover from the telephone.
2. Print the numbers/features on the button designation card that
corresponds with the telephone you are using. On the Notepad write
frequently-called numbers or extensions or any other information that
will help you use your telephone in your daily work.
3. Place the button designation card and/or the Notepad under the plastic
card cover on the telephone by inserting the tabs at the bottom and
then pressing the top down until it clicks.
13
Orderable Cards and Equipment
The following cards and equipment are orderable.
•
You can order additional designation cards in quantities of 25 cards
per package. Notepads can also be ordered in quantities of 25 per
package. Use the following comcodes when you place your order.
–
–
–
–
–
25 sheets of designation cards (8-1/2” x 11”)
Comcode 847991650
25 sheets of designation cards (A4-size)
Comcode 848020749
25 sheets of Notepads with 9 Notepads per sheet (8-1/2” x 11”)
Comcode 108562570
25 sheets of Notepads with 9 Notepads per sheet ((A4-size)
Comcode 108562588
Designation card covers can be ordered in quantities of 25 per
package
Comcode 108272402
–
Notepad covers can be ordered in quantities of 25 per package
Comcode 108573304
•
You may also order an optional handset D-Kit, so that you can
connect a K-type handset to the telephone. This kit includes the
handset and a handset cord, and can be ordered with one of the
following numbers: (PEC 31293 & 31293A,
Comcode 407904309).
Note: This handset is the only handset that can be used with the
CALLMASTER V telephone.
•
•
A tray with five quick reference cards can be inserted in the grooves
located under the base of the CALLMASTER V telephone. The tray
and the cards are ordered separately with the following numbers:
the tray = PEC 33111, Comcode 108272584;
the cards = Comcode 108032178).
An XM24 Expansion Module can be connected to the
CALLMASTER V to extend the number of available call appearance
and/or feature buttons. The XM24 module can be ordered with the
following numbers:
A gray XM24 = PEC 33071/A, Comcode 108544511
14
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