AWH54/AWH55
W
IRELESS
EADSET
O
FFICE
YSTEM
H
S
USER GUIDE
IMPORTANT SAFETY INFORMATION
OVERVIEW
Thank you for selecting the AWH54/AWH55
Wireless Office Headset System from Avaya. You have
made the right choice for comfort and versatility.
GENERAL
When using your telephone equipment these basic safety precautions and warnings
should be followed to reduce the risk of fire, electric shock, and injury to persons.
• Read and follow all instructions and warnings and instructions prior to using the product.
The symbol
identifies and alerts the user to the presence of important operating,
This system allows your telephone to use a cordless
Avaya headset through an adapting base. It offers hands-
free convenience and long-range workspace mobility.
safety, and service instructions.
• This product contains gold-plated nickel, phosphor bronze and copper. If you experience a
skin irritation, discontinue use and contact Avaya.
• This product is intended to be powered by a Listed Class 2 Direct Plug-In Power Unit rated
9VDC at 800mA, Part No. 64401-02, rated at an input voltage of 120 VAC, 60Hz and an
output voltage of 9 VDC at 800mA.
With the use of a hook switch control cord (included with
AWH55 only) or an optional handset lifter, the user can
remotely receive the telephone’s ring alert and can
answer the call by simply pushing the talk button on the
headset.
CONTENTS
Overview ..............................2
Place and Recieve Calls ......15
• This product requires AC power in order to operate. During a power outage, have another
telephone available that is powered only by the telephone line.
WARNING
• Do not locate this product near water, for example, near a bathtub, or sink, in a wet base-
ment, or near a swimming pool.
• This product should never be placed near or over a radiator or heat register. It should not
be placed in a built-in installation unless proper ventilation is provided.
• Do not allow anything to rest on the power cord. Do not locate this product where persons
walking on it will damage the cord.
• Do not overload outlets and extension cords as this can result in risk of fire or electric shock.
• Never disassemble or push objects of any kind into the product since this may short out parts
which could result in a fire or electric shock. Never spill liquid of any kind on the product.
• Use caution when installing or modifying telephone lines.
Important Safety Information 3
Components of Base ..............4
Components of Headset ........5
AWH55 Setup 1 ....................6
AWH55 Setup 2 ....................7
AWH54 Setup 3 ....................8
Features ..............................16
Recharge Headset ..............17
Replace Battery ..................17
Troubleshooting ..................18
Subscription ........................21
System Reset ......................22
Maintenance ......................22
Parts and Accessories ..........23
FCC Information..................25
Industry Canada ..................26
AVAYA Support ....................27
• Avoid using telephone equipment during an electrical storm.
• Keep all product cords and cables away from operating machinery.
• Do not use this equipment to report a gas leak while you are in the vicinity of a gas leak.
• Never allow children to play with the headset/adapter–small parts may be a choking hazard.
• Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
Charging and Positioning
BATTERY SAFETY
Headset ................................9
To reduce the risk of fire or injury to persons, read and follow these instructions.
• Use only the battery pack supplied with this product, part number 64399-02.
• Do not dispose of battery pack in a fire. The cells may explode. Check with local codes for
disposal instructions.
• Do not open or mutilate battery pack. Released electrolyte is corrosive and may cause
damage to eyes or skin and may be toxic if swallowed.
• Exercise care in handling the battery pack in order not to short the battery contacts with
conducting materials such as rings, bracelets, and keys. The battery or conductor may over-
heat and cause burns.
• Charge the battery pack in accordance with instructions supplied with this unit.
• Observe proper orientation between battery pack and charger contacts.
• Batteries can be swallowed by children and are dangerous if swallowed. Always store and
dispose of batteries where children can’t reach them.
Wearing Options..................10
Test Call ..............................11
Compatibility Adjustments....11
Listen Volume......................12
Speak Volume and Mute......13
TM
IntelliStand ......................14
Talk Mode............................14
SAVE THESE INSTRUCTIONS
2
3
COMPONENTS OF BASE
COMPONENTS OF HEADSET
Base & Charging Unit
Cordless Headset
Front View
14
Talk Button
16 Microphone Boom
1
2
Charge Cradle
15 Listen Volume/
Mute Control
Talk
Indicator
(Green)
Headset
Speaker
Capsule
20
9
Charge
Indicator
(Amber)
Talk Indicator Light
17
Outside View
Inside View
Power
Indicator
(Red)
3
4
IntelliStand
Switch
10
18
Microphone
Battery Contacts
19
Speak
Volume
Fine
Back View
Telephone
Configuration
Dial
13
11
Tune
WEARING OPTIONS
Listen
Volume
Master
Underside
View
Small Medium Large
Speak
Volume
Master
12
Headband
22
Handset
Jack
8
7
8
Earloops
AC Power
Adapter
Jack
21
7
23
T-Pad
Headset
Retainer
6
Accessory
Jack
6
5
Telephone
Base Jack
5
25
26
Short Cord
EU24
27
Ring Detector
AWH55 only
24
AC Power Adapter
28 24/46 Hookswitch
Control Cord
AWH55 only
4
5
AWH55 SETUP 1
with AVAYA 2420, 4610SW, 4620,
4620SW, 4621SW, 4622SW, 4625SW, 4630SW
5420, 5610 and 5620 Telephones
AWH55 SETUP 2
with AVAYA 2410, 5410, 6416 D+M and 6424 D+M Telephones
1
7
26
5
1
7
24
24
4
27
25
24
configuration
dial set to 1
27
4
25
28
24
configuration
dial set to 3
28
25
{see pages 4 and
5 for callout of
components}
6
7
AWH54/AWH55 SETUP 3
CHARGE YOUR HEADSET
with other AVAYA Telephones
Dock the headset into the charge
Caution: It is important for correct and safe operation
that the base cord is installed into the proper jack of your
telephone. Follow these instructions carefully, especially if
your telephone has two jacks where the handset was
attached. Be sure to note or mark which jack was used for
the handset.
cradle (1). The amber charge
indicator (9) will flash during
charge.
1
If charge indicator does not go on,
reposition headset in the cradle.
9
The charge indicator will go steady
after headset is fully charged and
ready for use (approximately 3
hours).
6
1
7
24
POSITIONING
Configuration
Dial
{see page 11}
4
24
25
Optional
Lifter
Optional
Lifter
45cm
30cm
Be sure to connect
this plug into the
jack where the
handset was
connected.
CS
N
15cm
Optional
Lifter
8
9
SELECT YOUR HEADSET WEARING OPTION
MAKE A TEST CALL
To place a test call
press the talk button
on the headset.
Important: If your
telephone has a
receive volume
S
M
L
Earloop
control ensure it is
set no higher than
mid-range–too high
a setting could cause
audio problems.
Headset with Tri-Pod
Optional Uniband Headset
COMPATIBILITY WITH YOUR TELEPHONE
It is very important that the configuration dial (4) is positioned
correctly. Audio problems may be experienced if this is
incorrectly set. If you cannot hear a dial tone through your
headset, turn the configuration dial until you obtain it. Then
dial a co-worker and while speaking, turn the configuration
dial through the 4 positions. Select the position that provides
the best sound quality for both you and your co-worker.
During this call you should also adjust the Listen and Speak
Volume and Listen Tone as described next. Once set, the
configuration dial will not require any further adjustment.
Continue configuration setup by making a test call to a
friend or associate using the key pad on your telephone.
Adjust your telephone configuration dial on the base to
position 3 for the following telephones: 2420, 4610SW, 4620,
4620SW, 4621SW, 4622SW, 4625SW, 4630SW, 5420, 5610
and 5620. Adjust the configuration dial to position 1 for the
following telephones: 2410, 5410, 6416 D+M and 6424
D+M. For other telephones, adjust the configuration dial to
any position where you hear a tone.
Neckband
Optional
10
11
If they cannot hear you
at all, try changing your
telephone configuration
dial on the base to
SPEAK VOLUME
another one of its 4
positions until you hear
them and they hear you.
Volume adjustments can
be made separately as
described in the next
step.
A: Adjust the Speak Volume (how you sound to others) until
the level is comfortable for your co-worker.
B: If you cannot find a comfortable Speak level, try different
settings on the Speak Volume Master Switch (A-D) until a
satisfactory sound level is experienced.
LISTEN VOLUME
Important: Speak Volume set too high can cause audio
quality problems. Please refer to the Troubleshooting section
of this guide for more information.
MUTE BUTTON
To mute a call, press
the mute button once
(three beeps will
sound). To take the
call off mute, press
the button again.
A: Adjust the Listen Volume (how others sound to you) to a
comfortable level.
B: If you cannot find a comfortable Listen level, try different
settings on the Listen Volume Master Switch until a
satisfactory sound level is experienced.
Important: Listen Volume set too high can cause audio
problems. Please refer to the Troubleshooting section of this
guide for more information.
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13
ENABLE/DISABLE INTELLISTAND™
PLACE A CALL
USING YOUR HEADSET
When the AWH54/AWH55 Wireless Headset
System is used in conjunction with a
Hookswitch Control Cord or an AVAYA
Telephone Handset Lifter, you can enable the
IntelliStand feature.
To place a call using the headset, the system must be in
headset mode and dial in the normal way. You will then be
able to talk through your headset. When the call is complete,
return the AWH54/AWH55 to the handset mode.
The IntelliStand senses when the headset has
been removed or placed in the AWH54/
AWH55 base unit, automatically activating
the lifter and enabling headset/handset mode
to answer or end a call.
RECEIVE A CALL
USING YOUR HEADSET
When your telephone rings, take your AWH54/AWH55
Wireless Headset System to the headset mode. You will then
be able to talk through your headset.
The IntelliStand feature is disabled (off) when
the IntelliStand switch is in position I (up), or
enabled (on) when the switch is in position II
(down).
When the call is complete, return the system to the handset
mode.
USE THE HEADSET/HANDSET MODE
PLACE AND RECEIVE
Pressing the talk button (14)
on the headset selects headset
mode. The talk indicator (2)
on the base unit will illuminate
steady green and the talk
indicator light on the headset
will also flash when in headset
mode. Both of the indicators
are off when in handset mode.
A CALL USING HANDSET
In handset mode the telephone can be used to make
and receive calls in the normal way. Ensure that your
AWH54/AWH55 Wireless Headset System is in handset
mode.
TIP: By selecting handset mode after completing your call,
you will conserve the headset battery power and extend
the remaining available talk time. You can achieve this
by pressing the talk button immediately on conclusion of
the call.
14
15
Recharge the Headset
FEATURES
To recharge the headset, place it into
the charge cradle in the base unit.
During charging, the charge indicator
on the base unit will flash amber.
Out of Range Warning
As you walk away from the base unit you will eventually reach
the system operating range limit. When in headset mode a
warning alert of two beeps will sound in the headset shortly
before you meet the range limit.
When the headset is fully charged, the
charge indicator on the base unit will stop
flashing and remain illuminated.
On hearing this alert you should walk closer to the base
unit to ensure call quality is maintained.
A completely depleted headset requires
a minimum charge time of 1 hour before
use, and 3 hours to fully charge.
If you remain out of range for more than 15 minutes the
system will drop the call permanently. If using a Handset
Lifter the handset will be replaced and the call terminated.
Replace the Headset Battery
Low Battery Warning
Should it be necessary to replace the headset battery
at anytime please refer to the diagrams below.
When the headset battery is running low (approximately
5 minutes talk time remaining), an audible warning will be
heard through the headset as a single beep repeating every
10 seconds. Soon after hearing this warning, you should
recharge the headset.
1
2
3
4
5
16
17
TROUBLESHOOTING
SYMPTOM
SUGGESTION
Receive sounds distorted. •Move the AWH54/AWH55 base unit further
SYMPTOM
SUGGESTION
away
from telephone or computer.
•If your telephone has a receive volume
control, lower your telephone volume
until the distortion disappears.
•Lower the listen volume (15) control on
the headset. If the distortion persists, lower
the listen volume master (11) setting on the
back of base.
I cannot hear caller/dial tone.
• Check that all cords and jacks are
connected correctly.
• Check that the base has power
(power indicator (3) is red) and
the headset battery is fully charged.
• Try other telephone configuration
dial (4) settings on the base unit.
Ensure the selected number is
directly in line with the horizontal
position indicator.
• Ensure you are in headset mode.
Press the talk button to select
correct mode.
15
2
4
3
11
•Perform system reset. See page 22.
People I talk to can
hear a buzz in the
background.
•Your phone may be sensitive to
900MHZ. Move the AWH55/AWH55 base
further away from your phone.
•If the AC Adapter is plugged into a power
strip, try plugging it into the wall directly.
•Call the AVAYA Headset Support Line
(page 27) for a RF filter.
The talk indicator (2) light on the
base is on (green).
• Select another listen volume
master (11) setting on the base.
11
I can hear beeps in the
headset.
•One beep every 10 seconds is caused by
a low battery warning. Recharge battery
by returning it to the base charge cradle for
one to three hours until charge light stays
lit or quits blinking.
•Two beeps is an out of range warning.
Move closer to the base.
•Three rapid beeps every 15 seconds
indicates your mute is on. Press the mute
control (15) dial once to turn mute off.
•When an optional lifter is connected,
three repetitive beeps indicate a call is
coming into the headset. Press the talk
button on the headset to answer the call.
Callers cannot hear me.
• Try other telephone configuration
dial (4) settings on the base unit.
Ensure the selected number is
directly in line with the horizontal
position indicator.
• Increase the speak volume fine
tune (12) on the base unit.
If the volume is still too low,
increase the talk volume master
setting (12) on the bottom of the
base unit.
13
15
12
• Check that the mute function is off.
18
19
SUBSCRIPTION
SYMPTOM
SUGGESTION
I can hear too much
echo or sidetone.
• Lower the speak volume fine tune
(13) on the base unit.
• If the volume is still too high, lower
the speak volume master (12)
setting.
The headset and base unit are supplied
subscribed to each other. However, if
you wish to use a replacement headset
with the base unit, then the units must be
re-subscribed as follows:
My handset lifter operates
every time I remove or
replace my headset in the
base unit.
• Disable the IntelliStand function
by moving the IntelliStand switch
(10) to position I (off).
1. Return the headset to the headset
charge cradle.
2. Press and hold both the talk volume
fine tune buttons on the base unit for
a minimum of 5 seconds. The power
indicator (3) will then flash (red).
Battery talk time
• Replace battery with a new battery
pack. Refer to the diagrams on
page 17.
performance is significantly
degraded even
after a full recharge.
3. Press and hold the headset mute control
button for a minimum of 5 seconds. The
talk indicator light (17) on the headset
will then illuminate (green).
Headset is uncomfortable
when worn in over-the-ear
mode.
• Try changing earloop sizes.
Experiment to find the best fit.
Suddenly the call is dropped. •Try to reset the system. See page 22.
Successful re-subscription is indicated
when the power indicator is fully
illuminated and the talk indicator light
is off.
(Talk indicator on the
headset and base will not
be illuminated.)
If this does not work, try the
subscription procedure on page 21.
I hear static that does not
allow me to communicate.
• Try to re-establish a link by pressing
the headset talk button. If that does
not work, try resetting the base unit.
See Step 4 of System Reset on page
22. Last, try the whole System Reset
procedure on page 22.
4. To complete the process, reset the base
unit by disconnecting the AC power
adapter (24) from the AC power adapter
jack (7) for 5 seconds, then reconnect.
5. If re-subscription fails within
2 minutes the headset will return
to the un-subscribed state. Try the
re-subscription process again or call
Technical Support (page 27).
20
21
OPTIONAL ACCESSORIES
& REPLACEMENT PARTS
SYSTEM RESET
To recover from some fault conditions (refer to the
Troubleshooting Section) you may need to perform a
system reset.
DESCRIPTION
Telephone Handset Lifter
On-line Indicator
Battery
To perform the system reset follow this procedure:
1. Press both the talk button (14) and the mute control (15)
button on the headset for 5 seconds.
2. When the talk indicator light (17) on the headset blinks,
release both buttons.
3. Press the talk button again.
4. Next reset the base unit by disconnecting the AC power
adapter (24) from the AC power adapter jack (7) for
5 seconds, then reconnect.
Battery Door
The system reset operation is complete.
AC Adapter
MAINTENANCE
1. Unplug the unit from the telephone and the AC adapter
24/46 Hookswitch Control Cord
Ring Detector
from the power source before cleaning.
2. Clean the equipment with a damp (not wet) cloth.
3. Do not use solvents or other cleaning agents.
Short Cord
AWH54/AWH55 Headset
22
23
FCC REQUIREMENTS
OPTIONAL ACCESSORIES
& REPLACEMENT PARTS
FCC Requirements—Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1.This device may not cause harmful interference, and
2.This device must accept any interference received, including interference
that may cause undesired operation.
DESCRIPTION
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
Earloops–pack of 3
Uniband Headset
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or tele-
vision reception which can be determined by turning the radio or television off
and on, the user is encouraged to try to correct interference by one or more
of the following measures:
Replacement Cushions Foam (2)
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on another circuit.
4. Consult the dealer or an experienced radio/TV technician for help.
Replacement Cushions Leatherette (2)
Behind-the-Head Neckband with Adapter
RF Exposure Information
This device and its antenna must not be co-located or operated in conjunc-
tion with any other antenna or transmitter. To comply with FCC RF exposure
requirements, only use supplied antenna. Any unauthorized modification to
the antenna or device could void the user's authority to operate this device.
FCC Requirements—Part 68
This equipment complies with Part 68 of the FCC rules and the requirements
adopted by ACTA. On the exterior of this equipment is a label that contains a
product identifier in the format US:AAAEQ##TXXXX. If requested, this
information must be provided to your telephone company.
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with the applicable FCC Part 68 rules and
requirements adopted by ACTA. A compliant telephone cord and modular
plug is provided with this product. It is designed to be connected to a compat-
ible jack that is also compliant. See installation instructions for details.
Headset with Tripod
Tripod
The REN is useful to determine the quantity of devices you may connect to
your telephone line. Excessive RENs on a telephone line may result in the
devices not ringing in response to an incoming call. In most, but not all areas,
the sum of the RENs should not exceed five (5.0). To be certain of the num-
ber of devices you may connect to your line, as determined by the REN, con-
tact your local telephone company. For product approved after July 23, 2001,
the REN for this product is part of the product identifier that has the format
For information on optional accessories and replacement
parts, call the AVAYA Heeadset Support Line (see
page 27).
24
25
US:AAAEQ##TXXXX. The digits represented by ### are the REN without
the decimal point. (For example, 03 represents a REN of 0.3.) For earlier pro-
ducers, the REN is separately shown on the label.
Caution: Users should not attempt to make such connection themselves, but
should contact the appropriate electric inspection authority, or electrician, as
appropriate.
If this telephone equipment causes harm to the telephone network, the tele-
phone company will notify you in advance that temporary discontinuance of
service may be required. But if advance notice isn’t practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised
of your right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, opera-
tions, or procedures that could affect the proper functioning of your equip-
ment. If they do, you will be notified in advance in order for you to make
necessary modifications to maintain uninterrupted service.
RSS 210
This digital apparatus does not exceed the Class B limit for radio noise emis-
sions from digital apparatus set out in the Radio Interference Regulations of
Industry Canada. Operation is subject to the following two conditions:
1) this device may not cause interference, and 2) this device must accept any
interference, including interference that may cause undesired operation of the
device.
If trouble is experienced with this unit, for repair or warranty information,
please contact customer service at (800) 544-4660. If the equipment is caus-
ing harm to the network, the telephone company may request that you discon-
nect the equipment until the problem is resolved.
Accessing the Avaya Unified Communication Center
(UCC) from the AWH54/AWH55
1.Connect the AWH54/AWH55 to the Avaya telephone. Follow the
instructions in this user’s guide.
2.Ask your switch administrator to configure your telephone for
ringdown to the UCC in your telephone first call appearance.*
* Notes for switch administrators on configuring ringdown for your
AVAYA telephones:
DO NOT DISASSEMLE THIS EQUIPMENT: it does not contain any user serv-
iceable components.
We recommend the installation of an AC surge arrester in the AC outlet to
which this equipment is connected. Telephone companies report that electrical
surges, typically lighting transients, are very destructive to customer terminal
equipment connected to AC power sources.
• Some phones allow for direct ringdown configuration, i.e.: 2500
INDUSTRY CANADA NOTICE
• Other phones do not allow for direct ringdown configurations, i.e.:
64XX. In order to configure the ringdown in these phones the
administrator needs to:
• Create a phantom extension setup as a 2500 type (No real port
has to be assigned).
Notice: This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the registration num-
ber. The abbreviation, IC, before the registration number signifies that registra-
tion was performed based on a Declaration of Conformity indicating that
Industry Canada technical specifications were met. It does not imply that
Industry Canada approved the equipment. The Industry Canada registration
number is located in the bottom of the unit. Before installing this equipment,
users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed
using an acceptable method of connection. The customer should be aware
that compliance with the above conditions may not prevent degradation of
service in some situations. Repairs to certified equipment should be coordi-
nated by a representative designated by the supplier. Any repairs or alterations
made by user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user disconnect the equip-
ment. Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together. This precaution may be partic-
ularly important in rural areas.
• Create a ring down to the UCC for the phantom extension.
• Bridge the phantom extension to the telephone call
appearance 1 (configure it as an “abrdg-appr” and setup
the “Auto Select Any Idle Appearance” to Yes).
The Avaya Headset Support Line is ready to assist you!
Dial (800) 544-4779 Monday through Friday, 5A.M. to 5P.M.
Pacific Time. For accessibility information also call the
Avaya Headset Support Line.
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