Avaya 6424DM User Manual

This guide was downloaded from  
6408+, 6408D+, 6416D+, 6416D+M,  
6424D+, and 6424D+M Telephones  
User’s Guide  
Contents  
6400 Series Multi-line Telephones. . . . . . . . . . . . . . . . . . . 1  
Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Using the Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4  
Other Softkey Features That May Be On  
Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5  
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 9  
Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . 10  
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17  
Modular Interface Capabilities . . . . . . . . . . . . . . . . . . . . . 20  
Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21  
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22  
Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 25  
Installing the Designation Card . . . . . . . . . . . . . . . . . . 26  
Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 27  
Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 28  
555-230-739  
Comcode 108339029  
Issue 3  
April 1999  
THE “CE” MARK  
If the “CE” mark is affixed to this equipment. it means that it conforms to the  
European Union Electromagnetic Compatibility Directive (89/336/EEC) and  
the Low Voltage Directive (73/23/EEC).  
Prepared by  
BCS Product Publications  
Middletown, New Jersey 07748-1998  
© 1999 Lucent Technologies  
All Rights Reserved  
Printed in USA  
IMPORTANT USER SAFETY  
INSTRUCTIONS  
The most careful attention has been devoted to quality standards in the  
manufacture of your new telephone. Safety is a major factor in the design of  
every set. But, safety is YOUR responsibility too.  
Please read carefully the helpful tips listed below and on the next page. These  
suggestions will enable you to take full advantage of your new voice terminal.  
Then, retain these tips for later use.  
!
CAUTION:  
This telephone is NOT for residential use. It is for business systems  
applications ONLY. It will NOT operate on public networks. It MUST  
BE connected to a DEFINITY Enterprise Communications Server.  
Use in a residential environment could result in an electrical short  
circuit when the telephone wiring is set up to provide other  
applications, for example, for appliance control or power  
transformers. The AC power used in these applications may create a  
safety hazard by placing a direct short circuit across the telephone  
wiring.  
Use  
When using your telephone equipment, the following safety precautions  
should always be followed to reduce the risk of fire, electric shock, and injury to  
persons.  
Read and understand all instructions.  
Follow all warnings and instructions marked on the telephone.  
This telephone can be hazardous if immersed in water. To avoid the  
possibility of electric shock, do not use it while you are wet. If you  
accidentally drop the telephone into water, do not retrieve it until you have  
first unplugged the line cord from the modular wall jack. Then, call service  
personnel to ask about a replacement.  
Avoid using the telephone during electrical storms in your immediate area.  
There is a risk of electric shock from lightning. Urgent calls should be  
brief. Even though protective measures may have been installed to limit  
electrical surges from entering your business, absolute protection from  
lightning is impossible.  
If you suspect a natural gas leak, report it immediately, but use a  
telephone away from the area in question. The telephone’s electrical  
contacts could generate a tiny spark. While unlikely, it is possible that this  
spark could ignite heavy concentrations of gas.  
Never push objects of any kind into the equipment through housing slots  
since they may touch hazardous voltage points or short out parts that  
could result in a risk of electric shock. Never spill liquid of any kind on the  
telephone. If liquid is spilled, however, refer servicing to proper service  
personnel.  
To reduce the risk of electric shock, do not disassemble this telephone.  
There are no user serviceable parts. Opening or removing covers may  
expose you to hazardous voltages. Incorrect reassembly can cause  
electric shock when the telephone is subsequently used.  
Service  
1. Before cleaning, unplug the telephone from the modular wall jack. Do  
not use liquid cleaners or aerosol cleaners. Use a damp cloth for  
cleaning.  
2. Unplug the telephone from the modular wall jack. Be sure to refer  
servicing to qualified service personnel when these conditions exist:  
— If liquid has been spilled into the telephone.  
— If the telephone has been exposed to rain or water.  
— If the telephone has been dropped or the housing has been  
damaged.  
— If you note a distinct change in the performance of the telephone.  
SAVE THESE INSTRUCTIONS  
When you see this warning symbol on the product, refer  
to this instructions booklet packed with the product for  
more information before proceeding.  
!
Intellectual property related to this product (including trademarks) and  
registered to Lucent Technologies Inc. has been transferred or licensed to  
Avaya Inc.  
Any reference within the text to Lucent Technologies Inc. or Lucent should be  
interpreted as references to Avaya Inc. The exception is cross references to  
books published prior to April 1, 2001, which may retain their original Lucent  
titles.  
Avaya Inc. formed as a result of Lucent’s planned restructuring, designs builds  
and delivers voice, converged voice and data, customer relationship  
management, messaging, multi-service networking and structured cabling  
products and services. Avaya Labs is the research and development arm for  
the company.  
6400 Series Multi-line Telephones  
The 6400 Series multi-line telephones include the following:  
The 6408+ Telephone — has eight call appearance/feature buttons with  
a two-way speakerphone.  
The 6408D+ Telephone — has eight call appearance/feature buttons, a  
2-line by 24-character display, and a two-way speakerphone.  
The 6416D+ and 6416D+M Telephones — have 16 call appearance/  
feature buttons, a 2-line by 24-character display, and a two-way  
speakerphone.  
The 6424D+ and 6424D+M Telephones — have 24 call appearance/  
feature buttons, a 2-line by 24-character display, and a two-way  
speakerphone.  
Note: Only the 6416D+M and 6424D+M have modular capabilities.  
For more information on this feature, see “Modular Interface  
Capabilities” on page 20.  
Use Figure 1 below to familiarize yourself with your 6400 Series telephone.  
(The 6408D+ is shown in Figure 1.)  
8
9
1
10  
Menu  
Exit  
Prev  
Tel #  
Next  
11  
2
3
4
Spkr  
Mute  
Hold  
Redial  
Trnsfr  
Test  
Conf  
Ring  
A2BC  
D3EF  
1
5
6
JKL  
G4HI  
5
M6NO  
12  
TUV  
PQRS  
WXYZ  
8
7
9
O
#
*
7
13  
14  
FIGURE 1 The 6408D+ Telephone  
1
The following features correspond to the numbers in Figure 1.  
1) Mute button  
8) Display — available only on the  
6408D+, 6416D+ and 6416D+M, and  
the 6424D+ and 6424D+M  
2) Speaker button  
3) Transfer/Test button  
4) Redial button  
9) Softkeys  
10) Display control buttons  
11) Hold button  
5) Conf/Ring button  
6) Dial pad  
12) Call appearance/feature buttons  
13) Message light — labeled  
14) Tray handle  
7) Volume control button  
Headsets  
On all of the 6400 Series telephones except the 6416D+M and 6424D+M, the  
headset connection consists of a headpiece (shown as 1 in Figure 2 below)  
and modular base unit (shown as 2 in Figure 2). In this instance, the base unit  
plugs into the Handset jack (shown as 3 in Figure 2).  
1
2
1
4
7
2
5
8
3
6
9
#
O
*
Volume  
3
FIGURE 2 The Headset Attached to the Handset Jack on a 6400 Series  
Telephone (via a Modular Base Unit)  
On the 6416D+M and 6424D+M sets, there is a jack provided for ONLY the  
headset. In Figure 3, the headset is shown as 1; the Headset jack is shown  
as 2. On these sets, the headset can either be connected, with an adapter cord  
(shown as 3 in Figure 3), to the Headset jack on the back of the telephone or  
connected to a modular base unit which then plugs into the Headset jack.  
2
Note: When a modular base unit is used with the Headset jack, the handset  
should remain plugged into the Handset jack.  
The privacy of the Whisper Page announcement cannot be guaranteed  
when telephones have modular base units other than the M10L-8400  
(Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only  
modular base unit that should be used for the 6400 Series telephones.  
Note that this does NOT apply to headsets plugged into the Headset  
jack on the back of the 6416D+M and 6424D+M telephones that do not  
require a modular base. For more information, see the instructions for  
the Whisper Page feature in the Voice Features section.  
Note: If you plug the headset directly into the Headset jack, you may use a  
button on the adapter cord, if so equipped, to go off-hook and on-hook,  
or a Headset On/Off button may be administered.  
1
3
2
FIGURE 3 The Headset Connected to the Headset Jack on the 6416D+M  
and 6424D+M Telephones (No Modular Base Unit Required)  
Headpieces  
The following headpieces can be used with these telephones:  
Headpieces with Modular Bases or with Adapter Cords  
®
Mirage Receiver fits over either ear. Not for noisy environments.  
®
StarSet Eartip fits in ear canal.  
®
Supra Monaural — Adjustable headband and soft ear cushion.  
3
Supra Monaural Noise-Canceling (NC) — Same as above with  
noise-canceling microphone that reduces background noise transmission  
by up to 75 percent.  
Supra Binaural — Sound in both ears.  
Supra Binaural Noise-Canceling (NC) — Same as above with  
noise-canceling microphone on flexible boom; features windscreen and  
reduces background noise transmission by up to 75 percent.  
Note: For direct connection to the Headset jack on the 6416D+M and  
6424D+M, use the following cord: HIC-01; Comcode: 408122950;  
PEC: 3124-IC/A.  
Using the Softkeys  
The softkeys are the four unlabeled round keys located directly below the  
display. The four round display control buttons, labeled Menu, Exit, Prev, and  
Next are located under the softkeys. See Figure 4.  
Display  
Softkeys  
Menu  
Exit  
Prev  
Next  
Display  
control buttons  
FIGURE 4 The Display, Softkeys, and Display Control Buttons  
Using the Softkey Feature Menus  
There are three separate softkey feature menus. Each of these menus allows  
you to select from four different features.  
You can enter Softkey Mode (and view the softkey feature menu) by pressing  
the display control button labeled Menu. The following is an example of a  
softkey feature menu.  
Dir  
Drop HFAns Timer  
4
The top line of each softkey feature menu screen shows you the status of  
each of the four features. An arrow appears above the feature name or  
abbreviation if that feature is active. In the above example, the arrow above  
the Timer feature indicates that feature is active.  
The second line on each softkey feature menu shows the features you can  
access. To use any of these features, you must press the softkey below the  
feature name or abbreviation.  
Press the Next or Prev button until the feature you want to use appears on the  
display.  
Note: An error tone (one beep) sounds when you have made an  
inappropriate softkey entry.  
Press the Exit button at any time to exit the softkey feature menus and  
return to normal call-handling operation.  
Other Softkey Features That May Be On Your Display  
There are 12 default features that can be accessed with the softkeys on a  
6400 Series telephone. However, the system manager may substitute other  
softkey features in their place.  
Call-Handling Features  
Conference  
The Conference feature allows you to conference up to six parties (including  
yourself) on a call.  
To add another party to a call (for a total of six parties)  
1. Press Conf  
.
[dial tone]  
2. Dial the number of the new party and wait for an answer.  
Conf  
3. When you want to add the new person, press  
again.  
4. Repeat Steps 1 through 3 for additional conference connections.  
To add a call you have put on hold to another call you are connected to  
Conf  
1. Press  
.
[dial tone]  
2. Press the call appearance button of the call on hold (first call).  
Conf  
3. Press  
again.  
To drop the last person added to the conference call  
1. With a display: Press the Menu button and then press the softkey  
below Drop.  
Drop  
Without a display: Press the  
button (if administered).  
5
Hold  
The Hold feature puts a call on hold until you can return to it.  
To put a call on hold while you answer another call or perform another  
task  
1. Press Hold  
.
To answer a new call while active on another  
Hold  
1. Press  
.
2. Press the call appearance button of the incoming call.  
To return to the held call  
1. Press the call appearance button of the held call.  
Note: If your telephone is connected to DEFINITY Release 7.1 or a later  
release and if there is only one call on hold at your telephone, you can  
Trnsfr  
transfer the call or initiate a conference call by pressing  
or  
Conf  
without first returning to the held call.  
Redial  
The Redial (or Last Number Dialed) feature automatically redials the last  
extension or outside number (up to 24 digits) you dialed.  
To redial the last number that you dialed  
1. Press  
.
Redial  
.
Speaker (Listen-Only) and Group Listen  
The Speaker feature allows you to place calls or access other features  
without lifting the handset. However, in order to speak to the other party, you  
must use the handset. With the Group Listen feature, the handset and  
speaker are active at the same time.  
Note: All of the 6400 Series telephones described in this manual can be  
optioned for either a two-way speakerphone or a one-way, listen-only  
speaker. Check with your system manager to see which feature you  
can use on your telephone.  
To use the listen-only speaker to place a call without lifting the handset  
or for any listening-only feature (such as monitoring a call on which  
you have been put on hold or for group listening)  
Spkr  
1. Press  
.
2. Place a call or access the selected feature.  
3. Adjust speaker volume if necessary:  
To raise the volume, press the right half of the Speaker Volume control  
button labeled  
; to lower the volume, press the left half of the  
Speaker Volume control button labeled  
.
6
If you have a display, it shows the volume level: (There are eight  
volume levels.)  
->>>>>> +  
To turn off the speaker and return to handset  
1. Pick up the handset.  
To end a call (while the handset is on-hook and only the speaker is  
active)  
Spkr  
1. Press  
.
To activate the speaker while using the handset so that both are active at  
the same time (the Group Listen feature, if administered)  
1. While you are using the handset, activate the speaker by pressing  
Spkr  
.
Spkr  
Note: If you hang up the handset within 10 seconds after pressing  
,
the call remains active on the speaker.  
If you hang up the handset more than 10 seconds after pressing  
Spkr , the speaker will also turn off, and the call is disconnected.  
Speakerphone  
The two-way built-in speakerphone allows you to place and answer calls  
without lifting your handset.  
Note: Your telephone may be set for the two-way speakerphone or for the  
one-way, listen-only speaker. Check with your system manager to see  
which of these features you can use.  
Note: Speakerphones may not operate satisfactorily in every environment  
(such as in very noisy locations). In such an environment, the  
one-way, listen only speaker should be used.  
Note: Some locations may wish to use the speakerphone for the Group  
Listen feature. With this feature you can hear the other person through  
the handset and speakerphone, but in order to speak to the other  
person, you must use the handset. Ask your system manager if the  
Group Listen feature has been administered for your telephone.  
To place or answer a call without lifting the handset, or to use the  
speakerphone with any feature  
Spkr  
1. Press  
.
2. Place or answer the call, or access the selected feature.  
3. Adjust speakerphone volume if necessary:  
To raise the volume, press the right half of the Volume control button  
labeled  
; to lower the volume, press the left half of the Volume  
control button labeled  
.
7
4. If you have a display, it shows:  
(There are eight volume levels.)  
->>>>>>  
+
To change from the speakerphone to the handset  
1. Pick up the handset and talk.  
To change from the handset to the speakerphone  
1. Press Spkr  
.
2. Within 10 seconds, hang up the handset.  
To use the Group Listen feature (if administered) in which the handset  
and the speaker are active at the same time  
Spkr  
1. While you are active on the handset, press  
.
Spkr  
Note: If you hang up the handset within 10 seconds after pressing  
,
the call remains active on the speaker.  
If you hang up the handset more than 10 seconds after pressing  
Spkr , the speaker will also turn off, and the call is disconnected.  
To end a call  
Spkr  
1. Press  
again.  
Test  
The Test feature allows you to test the lights and display on your telephone.  
To test the lights and display on your telephone  
1. While on-hook, press and hold down Trnsfr .  
Lights go on in columns, and if there is a display on the telephone, all  
the display segments fill in.  
Trnsfr  
2. To end test, release  
.
Lights return to normal operation.  
Note: If the lights or the display segments do not respond during the test,  
see your system manager.  
Transfer  
The Transfer feature allows you to transfer a call from your telephone to  
another extension or outside number.  
To send the present call to another extension  
1. While on a call, press Trnsfr .  
[dial tone]  
2. Dial the number to which the call is to be transferred. [ringing tone]  
3. Remain on the line and announce the call.  
(If the line is busy or if there is no answer, you can return to the held  
8
call by pressing its call appearance button.)  
Trnsfr  
4. Press  
again to complete the transfer.  
5. Hang up.  
Note: If your telephone is connected to a DEFINITY Release 6.3.2 or a later  
release, your administrator may have chosen Transfer-on-Hang-up. In  
Trnsfr  
this case, you can transfer a call by pressing  
, dialing the  
number to which the call is to be transferred, and then hanging up.  
Drop  
To cancel an attempted transfer, press  
or press the original call  
Drop  
appearance. If your system has auto-hold activated, use  
to  
cancel a transfer so that the potential transfer recipient is not left on  
hold.  
Getting Messages  
Message  
Your Message light goes on when a caller has left a message for you.  
Note: If your telephone has a display, you may also be able to use the  
Message Retrieval display feature.  
For directions on retrieving your messages, see your system manager.  
Selecting a Personalized Ring  
Select Ring  
The Select Ring feature allows you to choose your own personalized ringing  
pattern for your telephone from among eight different patterns.  
To select a personalized ringing pattern  
Conf  
1. While on-hook, press  
.
Current ringing pattern plays and repeats every three seconds.  
Conf  
2. Continue to press (and then release)  
ringing patterns.  
to cycle through all eight  
3. If you want to save the ringing pattern currently being played, do not  
Conf  
press  
anymore. You will hear the selected ringing pattern two  
more times, and then it will be automatically saved.  
You will hear a confirmation tone (two rising tones), and your new  
ringing pattern is set.  
Note: If you go off-hook, receive a call, or lose power during selection, the  
process is canceled and you must start again.  
9
Selected Voice Features  
Abbreviated Dialing/Automatic Dialing (AD)  
The Abbreviated Dialing (AD) feature allows you to store selected telephone  
numbers for quick and easy dialing. Each number can be a complete or  
partial telephone number, an extension number, or a trunk or feature access  
code. Abbreviated Dialing offers four possible types of lists — Personal,  
Group, System, and Enhanced, and you can have a total of three lists. (Of  
these three lists, you can have only one System List and one Enhanced List.)  
You program numbers on a Personal List; numbers on Group Lists are  
programmable by the controller of the list; System Lists and Enhanced Lists  
are programmable only by the system manager.  
You can also program a number on an AD button that is not stored on an AD  
list. This Automatic Dialing number can be up to 16 digits and characters.  
For all 6408+ telephones, and all 6408D+, 6416D+ and 6416D+M, and  
6424D+ and 6424D+M telephones connected to DEFINITY switches 6.2  
and prior releases, or when using the Program feature access code  
To program/reprogram an AD button (administered as a feature button)  
Note: The system manager must first program a call appearance/  
feature button as an AD button before you can program a  
number on it.  
Note: There is a 10-second time limit between your entering the  
Program mode and entering the first digit of an AD button, and  
then a 10-second time limit between each digit. If you hear  
intercept tone while you are programming the button, you have  
exceeded the time limit and you must begin again.  
1. Locate the Program button on your telephone. There are three  
possibilities.  
a. If you are using a telephone with a display, press the Menu button  
and, if necessary, the Next or Prev button until Prog appears on the  
display screen.  
b. If you telephone does not have a display or if Prog is not available on  
Program  
your display, press  
administered as a feature button.  
c. Ask your system manager for the AD Program feature access code.  
Spkr  
2. Pick up the handset or press  
.
[dial tone]  
3. Press the Prog button (or dial the feature access code).  
4. Press the AD button to be programmed.  
5. Dial an outside number, extension, or feature access code you want to  
store (as you would normally dial it).  
#
6. Press  
.
[confirmation tone]  
7. Repeat Steps 4 through 6 (within 10 seconds) to program additional  
buttons.  
8. Hang up or press Spkr to end programming.  
10  
For 6408D+, 6416D+ and 6416D+M, and 6424D+ and 6424D+M  
telephones connected to a DEFINITY ECS Release 6.3 or later  
To program an Abbreviated Dialing button on the softkey feature menu  
screens or on a feature button  
Note: If you make a mistake while programming an AD button on your  
display, you CANNOT move back a space to erase it. Instead,  
save whatever you have entered by pressing the “#” key and  
then start over.  
Program  
1. Locate the Program button. It will either be a button labeled  
or you will see Prog on one of the feature menu screens.  
2. To access the Program feature, press the Menu button, then the Next  
or Prev button, if necessary, until you see Prog on the display. Then  
press the softkey below Prog. If Prog is not on one of your feature  
Program  
menu screens, press the  
button.  
Your telephone will automatically go off-hook, and the light next to  
Spkr will go on.  
3. Select the feature button or the AD softkey you want to program. (To do  
this, press the Menu button again, then press Next or Prev, if  
necessary, until you see the AD softkey label, such as AD1, on the  
display.)  
You will see the message, Change number? Yes=1 No=2 on the  
display.  
4. If you want to enter a new number or change an existing number, press  
the “1” key on the dial pad. If you do not want to change the number,  
press the “2” key and skip to Step 6.  
5. When you see the message Enter number: on the display, enter the  
number you want that button to call. When you have finished entering  
the number, press the “#” key. Go on to the next step.  
Note: When you have changed the number called by a feature  
button, you may want to change its label on the paper strip too.  
6. When you see the message Change label? Yes=1 No=2, press the  
“1” key on the dial pad to change a button label. If you do not want to  
change the label, press the “2” key and skip to Step 8.  
7. When you see the message Enter label on the display, use the dial  
pad to enter the label you want, up to five characters. (Pressing a dial  
pad key once enters the first letter on the key; if you want a different  
letter or the number, press the key repeatedly until the character you  
want appears on the display.) Press the “ ” key to advance to the next  
*
space. When you have finished entering the label, press the “#” key.  
8. When you see the message Press button to program, decide if you  
want to program another button. If so, go back to Step 3. If not, go on to  
the next step.  
Note: When you program a label, it does not appear on the display  
until you hang up.  
9. To exit from Programming mode, press the Speaker button.  
11  
To place an AD call  
1. Press the selected AD button, either a feature button or the softkey  
below the AD feature on the feature menu screens.  
To program or reprogram an outside number, extension, or feature  
access code into an AD personal list  
1. Locate the Program button on your telephone. There are three  
possibilities.  
a. If you are using a telephone with a display, press the Menu button  
and, if necessary, the Next or Prev button until Prog appears on the  
display screen.  
b. If your telephone does not have a display or if Prog is not available  
Program  
on your display, press  
administered as a feature button.  
c. Ask your system manager for the AD Program feature access code.  
Spkr  
2. Pick up the handset or press  
.
[dial tone]  
3. Press the Program button (or dial the feature access code).  
4. Dial the Personal List number (1, 2, or 3).  
5. Dial the list item (1, 2, 3...) .  
6. Dial the number you want to store (up to 24 digits) as you would  
normally dial it.  
#
7. Press  
.
[confirmation tone]  
8. Repeat Steps 5 through 7 if you want to program additional items on  
the same list; hang up and begin again at Step 2 if you want to program  
items on another list.  
Spkr  
9. Hang up or press  
to end programming.  
Note: Record your personal list items on the Abbreviated Dialing list on the  
cards in the tray under the telephone; group, system, and enhanced  
list can be obtained from your system manager.  
To place a call using an AD list button or code  
1. Press the Pers List or Grp List or Sys List buttons (if administered)  
or Dial the appropriate AD List code for List 1, or List 2, or List 3.  
[dial tone]  
Enhcd List  
Note: An  
(Enhanced List) may also be available; see your  
system manager.  
2. Dial the desired list item (1, 2, 3...).  
Call Forwarding All Calls  
The Call Forwarding feature temporarily forwards all your calls to another  
extension or to an outside number, depending on your system.  
To temporarily redirect all calls to an extension or outside number of  
your choice  
1. With a display: Press the Menu button and then press the softkey  
below CFrwd (while on-hook or off-hook).  
12  
Call Fwd  
Without a display: Press the  
button (if administered) (while  
on-hook or off-hook) or Dial the Call Forward access code  
(while off-hook). [dial tone]  
Note: If you have console permission, next, dial the extension number  
whose calls are to be forwarded; receive dial tone.  
2. Dial the extension or number where calls will be sent.  
[confirmation tone]  
3. Hang up.  
To cancel Call Forwarding  
1. With a display: Press the Menu button and then press the softkey  
below CFrwd (while on-hook or off-hook).  
Call Fwd  
2. Without a display: Press the  
button (while on-hook) or Dial  
[confirmation tone].  
the Call Forward cancel code (while off-hook).  
Call Park  
The Call Park feature allows you to put a call on hold at your telephone, for  
retrieval at any extension.  
To park a call at your extension (for retrieval at any extension)  
Note: To use the Call Park feature on a telephone with display (if Call Park is  
one of your softkey features), press the Menu button and then the  
softkey below CPark. Then hang up.  
or, if a Call Park button has been assigned to your telephone, press  
Call Park  
the  
button (if administered) and hang up.  
Otherwise, follow these instructions to park a call at your extension.  
1. Press Trnsfr . [dial tone]  
2. Dial the Call Park access code. [confirmation tone]  
Trnsfr  
3. Press  
again.  
Call is parked at your extension.  
4. Hang up.  
To retrieve a parked call from another extension  
Spkr  
1. Pick up the handset or press  
.
2. Dial the Call Park access code. [confirmation tone]  
3. Dial the extension where the call is parked. [confirmation tone]  
If returning to a call parked at your telephone, dial your own  
extension.  
13  
Call Pickup and Directed Call Pickup  
The Call Pickup feature lets you answer a call at your telephone for another  
extension in your pickup group. If you can use the Directed Call Pickup  
feature, you can pick up a call ringing at a specific extension without the  
person’s being a member of your pickup group.  
To answer a call placed to a member of your pickup group when your  
telephone is idle  
1. With a display: Press the Menu button and then press the softkey  
below CPkUp.  
CallPickup  
Without a display: Press the  
button (if administered) or  
Dial the Call Pickup access code.  
Called telephone stops ringing, and you are connected to the ringing  
call.  
To pick up a call directly for someone else in your office  
Note: Again, the Directed Call Pickup feature is designed for covering calls  
for someone while they are away from their desk. In this case, you do  
not have to be a member of the same pickup group.  
DirCall PkUp  
1. Press the  
code.  
button or Dial the Directed Call Pickup access  
2. Dial the extension of the ringing telephone.  
Called telephone stops ringing, and you are connected to the ringing  
call.  
Leave Word Calling  
The Leave Word Calling (LWC) feature leaves a message for a person at  
another extension to call you back. The called party will be able to dial  
message service (for example, an attendant, AUDIX or other voice mail  
system, a covering user, etc.) to retrieve a short, standard message which  
gives your name and extension, the date and time you called, and the  
number of times you called.  
To leave a message after dialing an extension (when your call is not  
answered, you hear a coverage or busy tone, or you have been put on  
hold)  
1. With a display: Press the Menu button and then press the softkey  
below LWC before hanging up.  
Without a display: Press the LWC button (if administered) before  
hanging up.  
[confirmation tone]  
Message light goes on at the called telephone (if so equipped).  
Note: If reorder tone is heard, message is not stored; try again.  
To leave a message without ringing an extension  
1. With a display: Press the Menu button and then press the softkey  
14  
below LWC.  
LWC  
Without a display: Press the  
button or Dial the Leave Word  
Calling access code (while off-hook).  
[dial tone]  
2. Dial the extension. [confirmation tone]  
Message light goes on at the called telephone (if so equipped).  
3. Hang up.  
To cancel a Leave Word Calling message  
Note: You cannot cancel a message left for an AUDIX subscriber.  
1. With a display: Press the Menu button and then press the softkey  
below CnLWC (while on-hook or off-hook).  
Cancel LWC  
Without a display: Press the  
button (while on-hook or  
off-hook) or Dial the Leave Word Calling cancel code (while off-hook).  
[dial tone]  
2. Dial the extension. [confirmation tone]  
Note: If reorder tone is heard, the message is not canceled; try again.  
Self-Administration  
If your telephone has a display and the Self-Administration feature has been  
activated, you will be able to add (or to remove) feature buttons on your own  
telephone using the softkeys and the display control buttons.  
To administer any of the available features  
1. Press the Menu button and then the softkey below Admin.  
Note: The telephone must be idle; that is, there must NOT be any  
active or held calls.  
2. If necessary, enter your security code at the telephone dial pad.  
Note: If you enter an invalid security code, the telephone beeps and  
the display shows Incorrect Security Code and Cont. (for  
Continue). Press the softkey below Cont. to proceed.  
When you have entered the security code, press the softkey below  
Done.  
The display shows the first SELECT FEATURE screen which lists the  
first set of four self-administrable features. To see the second set of four  
features, press the Next button. To go back one menu screen, press the  
Prev button.  
3. Press the softkey below the feature you want to place on an available  
feature button such as CPkUp (Call Pickup) or SAC (Send All Calls).  
Note: If you choose the Automatic Dialing or Group Paging feature,  
the display prompts you to add a number such as a telephone  
number, extension, or trunk code that will be associated with  
this particular button. When you have entered the correct  
number, press the softkey below Done.  
Note: If you wish to see the full name of any of the features on the  
feature menu screens (called LongMode), press the softkey  
15  
below Expl?.  
4. Press the button on which you wish to assign this feature.  
If the feature is successfully administered on the feature button, the  
display shows: “Button Programmed!” Go on to Step 5.  
Note: If there is already a feature programmed on that button, you see the  
following screen:  
XXXXX FEATURE ON BUTTON  
Replace  
Keep  
Delete  
On this display screen, press either of the softkeys below Replace if  
you want to replace the current feature on that button. Press the  
softkey below Keep if you want to keep the feature on that button.  
Press the softkey below Delete if you want to delete the feature from  
the button and leave that button blank.  
5. When you see the “BUTTON PROGRAMMED!” screen on the display,  
do one of the following:  
If you want to administer another button on your telephone, press the  
softkey below Cont (Continue) on the second line of the “BUTTON  
PROGRAMMED” screen. The display returns to the feature list.  
Repeat Steps 3 and 4 to administer other buttons.  
To end self-administration and return to Normal call-handling mode,  
press the Exit button.  
Note: Be sure to write the name of the self-administered feature(s) on the  
telephone designation card next to the appropriate button.  
Send All Calls  
The Send All Calls feature temporarily sends all your calls to another  
extension in the same system.  
Note: Before you can use this feature, your system manager must provide a  
coverage path for your extension.  
To send all calls (except priority calls) immediately to coverage  
1. With a display: Press the Menu button and then press the softkey  
below SAC (while on-hook).  
Without a display: Press the Send Calls button (while on-hook) or Dial  
the Send All Calls access code (while off-hook) [confirmation tone]  
To cancel Send All Calls  
1. With a display: Press the Menu button and then press the softkey  
below SAC again (while on-hook).  
Without a display: Press the Send Calls button again (while on-hook)  
or Dial the Send All Calls cancel code (while off-hook).  
[confirmation tone]  
16  
Whisper Page  
The Whisper Page feature allows you, if you have appropriate permissions,  
to make an announcement to a person at another extension currently on  
another call. Only the person at the other extension hears the  
announcement; the other person on the call cannot hear the message.  
Note: If you are connecting the headpiece to the Handset jack on the  
6400 Series telephones, the M10L-8400 is the only modular base unit  
that should be used. If you use any other modular base unit, the  
Whisper Page announcement may be overheard by the other person  
on the call.  
To make an important announcement (such as an incoming call) to  
someone at another extension busy on another call  
1. Press the Whisper Page button or Dial the Whisper Page access code.  
Both people on the other call hear a beep.  
The person whom you have called can press the Whisper Answer button  
which forms a two-party speaking path with your telephone. The other  
call is put on hold and that person cannot hear your conversation.  
2. Speak with the person you have called.  
Note: If the person whom you have called is not using the telephone at  
the time you activate Whisper Page, the call is converted to a  
normal call.  
Whisper Answer  
Note: Any person in the system with the  
button  
administered on the telephone can block Whisper Page calls by  
pressing the Whisper Off button.  
Display Features  
Note: To ensure easier display visibility, the display on the 6408D+, 6416D+  
and 6416D+M, and 6424D+ and 6424D+M can be left in its horizontal  
position or can be raised to a slightly steeper angle. Check which  
viewing angle is best for your workstation.  
Time and Date  
Ordinarily, the time and the date will appear on the upper line of your display.  
(The 6408+ does not have a display.) The time and date are set at the switch,  
so if there is an error, contact your system manager.  
Note: On initially plugging in a 6400 Series display telephone or after a  
power outage, it may take approximately 15 minutes before the time  
and date appear on the screen.  
Call Information  
The 6408 telephones have eight call appearance buttons; the 6416D+ and  
6416D+M have 16; the 6424D+ and 6424D+M have 24 buttons. Beginning  
with the first button in the upper left hand corner of your faceplate and going  
down, the display identifies the buttons in the left column as a through h. The  
17  
buttons in the right column begin with i and then go through p (on the 6416D+  
and 6416D+M) and through x (on the 6424D+ and 6424D+M). When the  
a=  
display shows  
, it represents call information for the first call  
b=  
appearance button. The next button down would be shown as  
so on.  
, and  
When you dial an extension, that number is shown and then replaced by the  
called party’s name and extension. When a call is received from another  
extension, the caller’s name is shown; when a call is received from outside,  
“OUTSIDE CALL” or a trunk identifier is shown.  
The display remains in Normal (call-handling) Mode until you activate one of  
the other display or softkey features. After using any of these features, return  
to Normal Mode by pressing the Exit button.  
Call Timer and Timer  
The Call Timer and the Timer features are used to measure elapsed  
time on a call.  
However, the Call Timer feature can be used ONLY if your telephone  
is connected to a DEFINITY ECS Release 6.3 or later. This feature,  
once activated, measures elapsed time automatically on all calls until  
you turn off the Call Timer feature.  
The Timer feature must be turned on for each individual call you wish  
to time. At the end of the call, you must immediately turn off the feature.  
This feature can be used with any DEFINITY switch release.  
Check with your system manager to see if you can use either of these  
features.  
To use the Call Timer feature to measure elapsed time on telephone  
calls  
1. Press the Menu button and then press the softkey below CTime  
or, if CTime is not available on your display, press the Call Timer  
button (if administered).  
The Call Timer will measure elapsed time automatically on all calls  
until you turn off the Call Timer feature.  
2. When you want to turn off the Call Timer feature, press the Menu  
button and press the softkey below CTime  
Call Timer  
or, if you have activated this feature with  
, press the  
Call Timer  
button.  
To use the Timer feature to measure elapsed time on an individual  
telephone call  
1. Press the Menu button and then press the softkey below Timer (which  
exits you from softkey mode)  
Timer  
or, if Timer is not available on your display, press the  
button  
(if administered).  
2. To stop the timer and clear the display, press the Menu button and then  
press the softkey below Timer again  
Timer  
or, if Timer is not available on your display, press  
again.  
18  
Directory  
The Directory feature allows you to search for the extension of another user  
in your location by keying in the user’s name at the dial pad.  
To search the directory for a name  
1. Press the Menu button and then press the softkey below Dir  
or, if Dir is not available on your display, press the Directory button  
(if administered).  
2. Key in the selected name with dial pad keys:  
last name, comma (use  
), first name or initial.  
*
3. Press the Next button for each successive directory name you wish to  
see.  
4. To search for a new name, press the softkey below Dir or press the  
Directory  
button and go through the above sequence again.  
5. When you are ready to exit the directory, press the Exit button.  
To place a call to the name shown on the display  
1. Pick up the handset.  
Call Disp  
2. While the name is shown, press the  
button (if administered)  
or, if you do not have a Call Disp button on your set, press the Exit  
button and then dial the number using the dial pad.  
Note: You can also leave your handset on-hook. The speakerphone  
Call Disp  
will turn on automatically when you press  
.
Exit  
Use the Exit feature to leave Display Mode (after using any display or softkey  
feature) and return to Normal Mode. You can then use the display to view the  
time and date and to identify call appearance, calling/called party, and  
calling/called number.  
To exit a display feature and return to Normal (display) Mode  
1. Press the Exit button.  
Display will show the time and date or, when applicable, call/caller  
information.  
Inspect  
The Inspect feature shows you call-related information for an incoming call  
when you are already active on a call, or, with this feature, you can see who  
is on hold.  
To use the Inspect feature  
1. Press the Menu button and then press the softkey below Inspt  
Inspect  
or, if Inspt is not available on your display, press the  
button (if  
administered).  
19  
2. Press the call appearance button in question.  
Information is shown on the display screen;  
you remain connected to the present call.  
3. To return to the held call, press the Exit button and then the call  
appearance button of the held call.  
.
Stored Number/View  
The Stored Number or View feature allows you to check: 1) the number stored  
as an item on an Abbreviated Dialing list, 2) the number you last dialed (via  
Last Number Dialed feature), or 3) the name of the feature that has been  
programmed on any of your telephone’s call appearance/feature buttons.  
To view the number stored as a list item  
1. Press the Menu button and then press the softkey below BtnVu  
View  
or Press the  
button.  
Pers List  
Grp List  
Sys List  
or button  
2. Press the selected  
or  
or Dial the appropriate AD List code for List 1, or List 2, or List 3.  
Note: An Enhcd List (Enhanced List) may also be available; see your  
system manager.  
3. Dial the selected list item (1, 2, 3...).  
Stored number is shown.  
4. Hang up.  
5. To return to the Normal (display) Mode, press the Exit button or begin  
again at Step 2 to see another stored number.  
To view the feature stored on a call appearance/feature button OR the  
last number you dialed OR a number stored on an AD button  
1. Press the Menu button and then press the softkey below View  
View  
or, if View is not available on your display, press the  
button.  
2. Press the selected feature button.  
Note: To view the last number you dialed, press Redial , or to view  
the number stored on an AD button, press the selected AD  
button.  
3. To return to the Normal (call-handling) Mode display, press the Exit  
button or repeat Step 2 to see another stored number.  
Modular Interface Capabilities  
If you are using a 6416D+M or 6424D+M telephone, you can install a module  
in the telephone’s desktop stand for increased set functionality. Figure 5 shows  
the rear of the desktop stand on these telephones. Number 1 in Figure 5  
shows the module opening on the back of the stand. Remove the cover  
(shown as 2) before you install the module. For more information about  
specific modules, see the documentation supplied with the module.  
Note: These modules can ONLY be used in the desktop position; they  
20  
CANNOT be used if the telephone is to be wall-mounted.  
1
2
FIGURE 5 A Rear View of the 6416D+M and 6424D+M Telephones  
Telephone Installation  
All of the 6400 Series telephones described in this manual can be either  
desk-mounted or wall-mounted. Use the following directions for installing any  
of these telephones. Figure 6 shows the back of the 6400 Series telephones.  
1
2
1
2
LINE  
4
3
3
4
EX MOD  
5
7
6
7
6
FIGURE 6 The Bottom of the 6400 Series Telephones  
Desktop Installation  
Note: In non-modular 6400 Series telephones, you can use the telephone  
without the desktop stand, if you so choose. (If the telephone desktop  
stand contains the modular interface, the desktop stand must be left  
connected to the telephone.)  
If you do not use the telephone with attached desktop stand, it is  
suggested that you place small round feet (included in a plastic bag in  
the box in which the telephone was packed) on each corner of the  
21  
bottom of the telephone housing.  
1. Turn the telephone face down on a flat surface.  
2. Remove the desktop stand (the upper tabs on the stand are shown as  
2 in Figure 6; the lower tabs are shown as 7 in Figure 6). If you are  
using a 6416D+M or 6424D+M telephone and want to install the  
adjunct module, do so now before proceeding with the following steps.  
For more information on the installation of the module, see the  
documentation that came in the box with the module.  
3. Snap one end of the line cord (D2R or D8W) into the “LINE” jack (3 in  
Figure 6) on the bottom of the telephone.  
4. If you are installing a 6416D+ or 6416D+M or a 6424D+ or 6424D+M  
with a connected expansion module, snap one end of the expansion  
module cord into the “XM24” jack (4 in Figure 6).  
5. Thread the line cord (and expansion module cord, if appropriate)  
through the routing channel leading to the top of the desktop stand  
(1 in Figure 6). Make sure that each cord is placed securely under the  
square tabs in the routing channel.  
6. Snap one end of the coiled handset cord into the Handset jack (6 in  
Figure 6). This jack is labeled  
. Thread the handset cord into the  
channel leading to the side edge of the telephone).  
7. Turn the telephone right side up, with the front facing you.  
8. Snap the free end of the handset cord into the handset and place the  
handset in the cradle.  
9. If appropriate, snap the free end of the expansion module cord into the  
TEL SET jack on the expansion module.  
10. Snap the free end of the line cord into the modular wall jack.  
11. Lift the handset and listen for dial tone. If there is no dial tone, check all  
wire connections to make sure they are secure.  
Note: If you are using a headset with the telephone, you can connect it to the  
Handset jack (6 in Figure 6) or the Headset jack on some telephones  
(5 in Figure 6).  
Wall Installation  
Note: For wall-mounting, you will need a 1-foot line cord. (This cord is not  
supplied with the telephone, but can be ordered by using this  
comcode: 103786760.)  
If you are wall-mounting the telephone, you should remove the  
tray from the base of the telephone. For this purpose, use the  
instructions listed under “Removing the Telephone Tray” later in this  
guide.  
1. Make sure the 8-conductor wall mount plate is in place.  
2. Do the following to reverse the handset hook. (a in Figure 7 shows the  
handset retainer located under the handset.)  
In order to release the handset retainer hook, press down on the hook  
22  
and slide it toward the top of the telephone. (See b in Figure 7.)  
Rotate the hook 180 degrees (as in c in Figure 7) and then slide it  
back into its slot so the bottom part now sticks out from the top. (See  
d in Figure 7.) Snap the hook firmly into place.  
a.  
b.  
d.  
c.  
¾
FIGURE 7 Removing, Rotating, and Replacing the Handset Retainer  
3. Place the telephone face down on a flat surface.  
4. Remove the desktop stand which is attached to the base of the  
telephone by tabs on the top and back of the stand, shown as 2 and 7  
in Figure 6 on page 21.  
Note: Figure 8 below shows the removal of the desktop stand from  
two different 6400 Series telephone models. Check to see  
which model is most like the back of your telephone.  
Press inward on the top of the stand until you can lift the upper tab(s)  
of the stand (shown as 1 in the figure below) out of the tab slot(s)  
(shown as 2 in the figure below) on the telephone.  
Lift the bottom of the stand out of the lower tab slot(s).  
1
1
2
2
2
2
FIGURE 8 Removing the Desktop Stand  
23  
5. Reverse the desktop stand so that the larger end is facing down.  
6. Snap the line cord into the “LINE” jack in the bottom of the telephone  
and coil the excess cord in the back of the deskstand.  
7. Snap one end of the coiled handset cord into the Handset jack (labeled  
). Thread the handset cord into the channel leading to the side  
edge of the telephone  
8. Slowly lower the reversed deskstand onto the bottom of the telephone  
until the tabs at the top and bottom of the deskstand snap into the  
appropriate slots on the bottom of the telephone.  
9. Place the free end of the line cord through the opening in the middle of  
the deskstand and then snap the free end of the line cord into the wall  
jack.  
10. Place the base of the telephone on the wall-jack mounting studs, and  
pull downward until it is secure. (See Figure 9.)  
FIGURE 9 Placing the Telephone on the Wall Jack Mounting Studs  
11. Snap the free end of the handset cord into the handset and place the  
handset in the cradle.  
Note: The handset hook you repositioned will hold the handset in place.  
12. Lift the handset and listen for dial tone. If there is no dial tone, check all  
wire connections to make sure they are secure.  
24  
Removing the Telephone Tray  
You may wish to remove the tray from the base of the telephone, especially if  
you are wall-mounting the telephone. See Figure 10 for further help.  
1. Pull the tray from the base of the telephone as far as it will go.  
2. Using your thumb, press down on the center of the tray.  
3. Continue to pull the tray until it is completely separated from the base.  
1
2
3
FIGURE 10 Removing the Tray from the Base of the Telephone  
25  
Installing the Designation Card  
Use the button designation card to write the telephone number, extension,  
name, or feature that each call appearance/feature button can access. In order  
to help you match the designation cards with the call appearance/feature  
buttons on the telephone, the columns of button labels are marked with the  
6400 Series multi-line telephone model with which the label can be used.  
Below the perforated bottom edge of each designation card is a telephone  
number card on which you can write your telephone number or extension.  
To label and install the designation card and telephone number card  
1. Print the numbers/features on the button designation card that  
corresponds with the telephone you are using, and type or write your  
phone number or extension on the telephone number card (labeled  
Tel no.).  
2. Crease the perforated edges of the cards you have filled out and then  
tear the button designation strips and the station number card along  
the perforations.  
3. Place the button designation card and telephone number card under  
the plastic card cover on the telephone by doing the following:  
The transparent designation card cover is attached to the frame of  
the telephone by tabs on the top and bottom of the cover. Remove  
the cover by pulling the top tab forward and then lifting the bottom of  
the transparent cover from the telephone.  
Place the designation card(s) on the telephone and then replace the  
transparent cover over the card by inserting the tabs at the bottom  
and then pressing the top down until it clicks.  
Note: You can order additional designation cards in quantities of 25 cards  
and 100 cards per package. Use the following comcodes when you  
place your order.  
25 sheets of designation and telephone number cards:  
Comcode: CC847984614  
100 sheets of designation and telephone number cards:  
Comcode: CC847984622  
26  
Tones and Their Meaning  
Note: The tables below describe the defaults for each ringing and feedback  
tone. Check with your system manager to verify if the descriptions in  
the Meaning column are accurate for your system.  
Ringing Tones are produced by an incoming call.  
Ringing Tones  
Rings  
Meaning  
1 ring  
A call from another extension.  
A call from outside or from the attendant  
2 rings  
3 rings  
A priority call from another extension, or  
from an Automatic Callback call you  
placed.  
ring-ping  
(half-ring)  
A call redirected from your telephone to  
another because Send All Calls or Call  
Forwarding All Calls is active.  
Feedback tones are those which you hear through the handset (receiver) or  
the speaker.  
Feedback Tones  
Tones  
Meaning  
busy  
A low-pitched tone repeated 60 times a  
minute; indicates the number dialed is in  
use.  
call waiting  
ringback  
A ringback tone with lower-pitched signal at  
the end; indicates the extension call is  
busy, and the called party has been given a  
call waiting tone. If you hear this tone, you  
may wish to activate Automatic Callback  
confirmation  
Three short bursts of tone; indicates a  
feature activation or cancellation has been  
accepted.  
continued on next page  
27  
Feedback Tones (continued)  
Tones  
Meaning  
coverage  
One short burst of tone; indicates your  
call will be sent to another extension  
to be answered by a covering user.  
dial  
A continuous tone; indicates dialing  
can begin.  
intercept/  
time-out  
An alternating high and low tone;  
indicates a dialing error, a denial of  
the service requested, or a failure to  
dial within a preset interval (usually  
10 seconds) after listing the handset  
or dialing the previous digit.  
recall dial  
Three short bursts of tone followed by  
a steady dial tone; indicates the  
feature request has been accepted  
and dialing can begin.  
reorder  
A fast busy tone repeated 120 times a  
minute; indicates all trunks are busy.  
ringback  
A low-pitched tone repeated 15 times  
a minute; indicates the number dialed  
is being rung.  
Line and Feature Button Lights  
Line and Feature Button Lights  
Light  
Meaning  
Steady red  
The line you are using or will use when you lift  
the handset or press the Speaker button.  
Steady green  
Blinking green  
The line is in use, or the feature programmed  
on this button is on.  
You have put a call on hold on this  
line button.  
28  

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