Avaya 1040 User Manual

Avaya Video Communications Systems  
User Guide  
Avaya 1050, Avaya 1040, Avaya 1030  
Issue 1  
June 2010  
Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and conditions  
of the applicable license agreements, such as "shrinkwrap" or "clickthrough" license accompanying or applicable to  
the Software ("Shrinkwrap License"). (see "Third Party Components" for more information).  
Copyright  
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offense under the applicable law.  
Third Party Components  
Certain software programs or portions thereof included in the Product may contain software distributed under third  
party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain  
portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those  
Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party  
Components and the Third Party Terms that apply to them is available on the Avaya Support Web site:  
Preventing toll fraud  
"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a  
person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be  
aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in  
substantial additional charges for your telecommunications services.  
Avaya fraud intervention  
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call  
Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States  
and Canada. For additional support telephone numbers, see the Avaya Support Web site:  
Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to:  
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Avaya and Aura are trademarks of Avaya, Inc.  
Avaya is a registered trademark of Avaya Inc.  
Avaya Aura is a trademark of Avaya Inc.  
All non-Avaya trademarks are the property of their respective owners.  
Downloading documents  
For the most current versions of documentation, see the Avaya Support Web site:  
Contact Avaya Support  
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The  
support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see  
Patent Notice  
For patents covering LifeSize® products, refer to http://www.lifesize.com/support/legal.  
Avaya Video Communications Systems User Guide  
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Using Avaya Video Communications Systems  
This guide explains how to use the following Avaya video communications systems to place  
and manage calls:  
Avaya 1050  
Avaya 1040  
Avaya 1030  
For information about using Avaya 1010/1020, refer to the Avaya 1010/1020 User Guide.  
For information about how to install an Avaya video communications system, refer to the  
installation guide for your Avaya system model.  
Related documentation is available from the documentation CD included with the product  
and from the Support page of support.avaya.com. Release Notes, technical notes, and  
technical reference publications are available from support.avaya.com.  
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Avaya Video Communications Systems User Guide  
System Components  
Before using your Avaya video communications system, familiarize yourself with its  
components.  
Camera  
Near end participants and objects in a video conference call are located in the same room as  
your Avaya video communications system. Far end participants and objects are in a remote  
location. The camera captures near end video to send to far end participants in a call. One  
or more cameras may be connected to the system, depending on the system model and its  
capabilities.  
Avaya Video Camera 150  
Avaya Video Camera 100  
Avaya Video Camera 200  
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Microphone  
An Avaya system includes a device with one or more microphones for audio input during a  
call. Depending on the model and optional peripherals purchased, the system may have one  
or more of the following devices.  
Avaya Video Camera  
100  
Avaya Video Conference  
Phone 1000  
Avaya Video MicPod  
1000  
The Avaya Video Conference Phone 1000 high definition audio conferencing speakerphone  
is fully integrated with Avaya video communications systems and doubles as the  
microphone for a video system. Avaya Video Conference Phone 1000 provides 16  
microphones in a circular array to capture local sound. You can also use the  
Avaya Video Conference Phone 1000 to place and hang up calls.  
Avaya Video MicPod 1000 includes a single omni-directional microphone, mute button and  
mute status LEDs.  
Avaya Video Camera 100 is a camera that includes two omni-directional microphones.  
Note: Only one of these devices can be the active microphone during a call. If more than  
one type appears to be connected to the system, the Active Microphone field in  
the System Information page identifies which device is serving as the active  
microphone. To access the System Information page, refer to “The System Menu”  
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Avaya Video Communications Systems User Guide  
Codec  
The Avaya codec compresses outgoing video and audio content and data, transmits this  
information to the far end of a call, and decompresses incoming information. You should not  
need to interact with the codec once it has been properly installed in your environment.  
Third Party Display  
A third party display connected to the Avaya codec enables you to access the user interface  
and view video images during a video call. A second display may be connected to the Avaya  
codec if the system supports more than one display.  
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Remote Control  
The Avaya remote control provides wireless control of all Avaya video communications  
system functions and enables you to navigate the user interface, place and receive calls,  
and control cameras connected to the system.  
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Avaya Video Communications Systems User Guide  
Navigating the User Interface  
When your Avaya system is idle, a screen saver appears on the display, or the screen is  
black. An incoming call or pressing any button on the remote control automatically invokes  
the system.  
Note: Administrators can configure Avaya systems for use in telepresence rooms in which  
a conference administrator controls calls from a control panel or where users  
interact with the system using a connected phone. If telepresence is enabled on  
your Avaya system, only an administrator can access the user interface when the  
system is idle. During a call, you can perform only the following tasks in the user  
interface:  
Change the behavior of the numeric keys on the remote control from Touch  
Choose video input with the remote control. Refer to “Changing Video Inputs”  
The Main Screen  
The user interface includes functions available to all users and preferences and functions  
restricted to administrators with a password.  
The main screen includes the following features:  
The top right corner of the screen displays system information such as the system name  
and video number. This information is hidden during a call.  
Video from the primary input, typically a camera connected to the system, appears in a  
small window below the system information.  
The center of the screen contains the REDIAL list and the Voice Call and Video Call  
buttons. From the REDIAL list you can place a call by selecting a number from a list of  
recently dialed numbers. Use the Voice Call and Video Call buttons to dial a number  
manually.  
The system status bar is a white bar that appears immediately below the REDIAL list.  
The system status bar indicates system and network status, including the number of  
voice and video calls, the time and date, or the duration of a call when a call is in  
progress. When the system is booting, status also appears at the top of the REDIAL list  
to indicate the current state of the system. The following table identifies the icons that  
can appear in the system status bar.  
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Icon  
Condition  
Video  
Indicates the number of video calls in progress. Each orange circle that  
appears to the right of the video icon represents a video call in progress.  
Voice  
Indicates the number of voice calls in progress. Each orange circle that  
appears to the right of the voice icon represents a voice call in progress.  
Indicates that the communication subsystem is initializing. If this icon  
reappears after the system has booted, a problem has occurred. Reboot  
the system.  
Indicates that the system is initializing. When the system is initializing,  
functionality on the main screen is disabled and no entries appear in the  
REDIAL list. This icon also appears when a new device is connected to  
the system after the system boots and disappears when the device is  
ready. If the icon persists, a problem has occurred and rebooting the  
system is necessary.  
Indicates that the system does not have an active microphone. Contact  
your administrator.  
Indicates that the phone connected to the system is booting.  
Indicates that the system is performing configuration changes to enable  
FIPS 140-2 security. If an administrator has enabled FIPS 140-2 security  
on the system, this icon appears after a system reboot and disappears  
when the configuration changes are complete. If this icon persists,  
contact your administrator. For more information, refer to the Avaya Video  
Communications Systems Administrator Guide.  
Network  
Status  
Identifies the network status, as follows:  
connected  
(green indicator)  
(yellow indicator)  
(red indicator)  
in progress  
disconnected  
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Avaya Video Communications Systems User Guide  
Icon  
Condition  
System  
Overheating  
This yellow indicator warns you when the system temperature is  
above normal operating temperature. The codec adjusts fan speed  
automatically to cool itself.  
This red indicator warns that the system is overheated and  
approaching the maximum allowed operating temperature and will  
automatically reboot after reaching it.  
Warning: Temperatures that require the codec to reboot can permanently  
damage codec components. Ensure the room that houses the codec is  
properly ventilated and temperature controlled.  
SIP server  
registration  
status  
When SIP is configured as the protocol for placing calls, this indicator  
identifies the registration status of the Avaya system with the SIP server  
as follows:  
in progress  
(yellow indicator)  
registration failed  
(red indicator)  
Contact your administrator.  
The navigation bar is a grey bar that appears below the system status bar. The  
navigation bar contains icons that correspond to buttons on the remote control and text  
that describes the action a button performs. The icons and text change depending on  
how you use the system.  
Note: Pressing and holding any button except the OK button on the remote control  
may cause the command associated with the button to repeat.  
Selecting Objects on the Main Screen  
Use the arrow keys on the remote control to navigate the main screen. As you navigate to  
different parts of the screen, the icons and their descriptions that appear in the navigation  
bar change to indicate what actions are available for a selected object or screen.  
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The System Menu  
To access the System Menu from the main screen, press the  
button on the remote  
control. From the System Menu you can do the following:  
View selected configuration and status information about your Avaya system in the  
System Information pages. Use the  
and  
buttons on the remote control to  
navigate the pages.  
Access User Preferences from which you can do the following:  
-
Change the appearance of the user interface, including the language, background  
image or color, screen saver and screen saver timeout, system sleep timeout, and  
the duration of time that the user interface appears after a call connects.  
-
-
-
Choose the method the system uses for answering calls. For more information, refer  
Adjust settings for audio input and output devices connected to the system. For  
more information, refer to “Managing Audio” on page 26.  
Access diagnostic tools to adjust camera settings and video input and reboot the  
system. For more information, refer to “Troubleshooting” on page 41.  
When you select a preference, help text appears at the bottom of the screen to assist  
you in selecting an option for the preference.  
Note: Your administrator can require a password to access these preferences.  
Activate the system do not disturb feature. For more information, refer to “Answering or  
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Avaya Video Communications Systems User Guide  
 
Controlling Cameras  
Become familiar with how to control a camera connected to your system before placing a  
video call. The System Information page identifies the type of camera connected to the  
system. If the camera type is pan, tilt, and zoom, you can control the camera with the remote  
control. To prevent far end users from controlling your near end camera during a call,  
contact your administrator.  
Controlling a Near End Camera  
To adjust the near end camera when the system is idle, select the camera.  
Black Remote Control:  
Press the near/far  
camera button on the remote control.  
Silver Remote Control:  
Press the near  
camera button.  
Use the following buttons on the remote control to adjust the camera angle:  
Remote Control Button  
Function  
Left and right arrows pan the camera.  
Up and down arrows tilt the camera.  
Zoom in and zoom out keys make objects appear closer or farther  
away.  
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Configuring Camera Presets  
A camera preset is a predefined camera position that is associated with a numeric key on  
the remote control. Camera presets enable you to quickly change the position of the near  
end camera during a call by pressing a single key on the remote control instead of using the  
arrow and zoom keys. Far end participants see the video image without the delay that is  
associated with using more than one key to position the camera.  
You can configure and use presets in the Primary Input and Presentation Input screens  
before placing a call and from any video screen during a call. To configure and use presets  
during a call, you must first select Presets from the Call Manager screen. For more  
information about using presets during a call, refer to “Using Camera Presets During a Call”  
You can save nine presets. When presets are available for use, icons for the numeric keys  
(0 through 9) followed by the word Presets appear in the navigation bar of the user  
interface.  
Configuring presets before placing a call ensures that you can quickly change the near end  
camera position during the call. To configure a preset for the near end camera before  
placing a call, follow these steps:  
1. Select the near end camera and adjust its position. Refer to “Controlling a Near End  
2. Press and hold a numeric key (1 through 9) on the remote control until you hear a beep.  
The current position of the camera is associated with the key. Preset x saved, where x  
is the numeric key associated with the preset, appears above the status bar.  
If you choose a numeric key that already has a preset configured, it is overwritten. An  
administrator can lock existing presets to prevent them from being overwritten. If an  
existing preset associated with the key is locked, Preset x locked appears on the  
screen. The 0 key, when used as a preset, always moves the selected camera to the  
default position and cannot be overwritten.  
3. To test the preset, use the arrow keys to move the camera to a different position, and  
press the numeric key associated with the preset to move the camera to the preset  
position. Preset x, where x is the numeric key associated with the preset, appears  
above the status bar.  
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Avaya Video Communications Systems User Guide  
 
Managing Near End Video Quality  
Before you place a call, examine the near end video image from the camera connected to  
your Avaya system. If the image flickers, colors appear unbalanced, or the image appears  
too dark, you may need to adjust the room lighting or camera settings. For more information,  
Using Digital Zoom  
Digital zoom electronically crops an area of the video image that appears in the display  
using the same aspect ratio as the original image and then scales the cropped image to the  
dimensions of the original image. Digital zoom is available with Avaya Video Camera 100  
and Avaya Video Camera 150 connected to Avaya 1050 and Avaya 1040.  
Digital zoom is available with Avaya Video Camera 150 only after the camera’s longest focal  
length with optical zoom has been reached. Camera presets are not supported with  
Avaya Video Camera 150 while using digital zoom. Using a camera preset while in digital  
zoom returns the camera to optical zoom.  
Note: Image quality may degrade when using digital zoom.  
By default, digital zoom is disabled. Only administrators can enable this feature.  
To use digital zoom, do the following:  
1. Ensure that the camera is selected as the primary video input. Digital zoom is available  
only when the camera is selected as the primary video input. For more information  
about selecting a device as the primary video input, refer to “Changing Video Inputs”  
2. If the system is idle, select the near end camera to control. Refer to “Controlling a Near  
End Camera” on page 13. During a call, the near camera is selected by default. An  
orange and white camera icon appears in the near video image when the user interface  
is visible and the near end camera is selected.  
3. Depending on the camera you are using, do one of the following:  
-
-
If you are using Avaya Video Camera 100, press the zoom in button on the remote  
control to obtain a closer view of the near end video image.  
If you are using Avaya Video Camera 150, press and hold the zoom in button on the  
remote control until you hear a beep, and then release the zoom in button. The beep  
indicates that you have reached the longest focal length with the camera’s optical  
zoom. Press the zoom in button again to use digital zoom.  
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4. Use the arrow keys on the remote control to digitally pan and tilt the camera. Depending  
on the camera you are using, digital pan and tilt behave as follows:  
-
If you are using Avaya Video Camera 100, digital pan and tilt are available only after  
you activate digital zoom by pressing the zoom in button. If you exit digital zoom by  
using the zoom out button to return to the camera’s original fixed focal length, digital  
pan and tilt are not available.  
-
If you are using Avaya Video Camera 150, digital pan and tilt are available only  
when using digital zoom and only after the camera’s mechanical limits of pan and tilt  
have been reached.  
5. Use the zoom out button to view the image from farther away or to exit digital zoom.  
Placing a Call  
You can place a video or voice call with your Avaya system in the following ways:  
Select a stored number from the REDIAL list on the main screen or from the directory.  
Manually dial a number using the following:  
-
-
Video Call or Voice Call buttons on the main screen  
video or voice keys on the Avaya Video Conference Phone 1000 if connected to  
your system  
When placing a video call using the remote control or the video button on the  
Avaya Video Conference Phone 1000, you can dial either phone numbers or IP addresses.  
This enables systems inside a corporate network without access to a gateway to call other  
Avaya Video Conference Phone 1000s in the network using system IP addresses.  
Using a comma in a number specifies a one-second pause in the dialing sequence. You can  
use more than one comma to increase the duration of the pause, if needed.  
When you place a call, the Call Status dialog appears and closes when the call connects.  
The voice  
icon appears in the Call Status dialog and in the status bar regardless of the  
type of call (video or voice) that you placed. When the call connects, the icon that  
corresponds to the type of call you placed, voice  
or video  
appears in the status bar  
and in the REDIAL list entry for the call.  
Note: Calling your own Avaya system is not supported or recommended. If the system  
supports multiway video calls, this action produces infinite looping windows in the  
connected display. If the system supports only two way video calls, this action  
produces a busy signal. Calling a device multiple times during the same call  
produces a similar result and is not supported or recommended.  
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Avaya Video Communications Systems User Guide  
Placing a Call from the REDIAL List  
The REDIAL list on the main screen stores up to 15 recently dialed numbers. A scroll bar  
appears when more than five entries are available for selection. The oldest entry in the list is  
automatically removed when the system receives a call after the maximum number of  
entries has been reached.  
The last call placed always appears at the top of the list. The entry includes the name of the  
party called and an icon that indicates whether the number is a voice  
or video  
number. The entry’s number (and bandwidth if the entry is a video number) appears  
below the list when the entry is selected. If the system receives a call, but does not answer  
it, the call appears in the REDIAL list as a missed call. The  
symbol appears next to the  
name in the entry. The date and time of the missed call appear below the REDIAL list when  
the entry is selected.  
To place a call from the REDIAL list, use the arrow keys on the remote control to select an  
entry and press OK.  
To change the bandwidth for a video call on the REDIAL list before placing the call, select  
Video Call on the main screen, press OK twice, and use the right arrow key to select the  
bandwidth list. Change the bandwidth to a setting other than Auto.  
Note: Selecting Auto from the Video Call selection before placing a call does not change  
the bandwidth selection for an entry on the REDIAL list that does not have Auto as  
its last called bandwidth.  
You can adjust the maximum number of entries that appear in the REDIAL list by adjusting  
the Maximum Redial Entries preference in User Preferences : Calls.  
Note: The None option for the Maximum Redial Entries preference removes existing  
entries from the REDIAL list and prevents new entries from appearing on the list.  
You can also add entries from the REDIAL list to the local directory and manually remove  
entries or lock them to prevent them from being automatically removed when the maximum  
number of entries is reached. For more information, refer to “Managing the REDIAL List” on  
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Placing a Call from the Directory  
The directory stores a list of names and numbers from which you can place calls. The  
directory includes three subdirectories: the local, corporate, and meetings directories. An  
entry in the local or corporate directories contains dialing information for a single device. An  
entry in the meetings directory contains dialing information for two or more devices. When  
you place a call using an entry in the meetings directory, the system dials all the devices in  
the entry.  
Entries in the local and meetings directories are stored on the system and can be modified.  
The corporate directory is read only and managed by your administrator.  
To place a call from the directory, follow these steps:  
1. From the main screen, press the  
directory.  
button on the remote control to access the  
2. Use the arrow keys to select either the Local, Corporate, or Meetings directory, and  
press OK.  
3. Use the arrow keys on the remote control to select the entry that you wish to dial.  
You can browse the directory using either the alphabetical or hierarchical method. When  
you use the alphabetical method, the entries appear in alphabetical order and you can  
select an alphabet group in the Browse column to quickly navigate to an entry.  
Hierarchies are predefined organizational units similar to folders or directories on a  
computer system. You can place an entry into a hierarchy when you create the entry or  
at any time by editing the Hierarchy field when editing the entry. For more information  
about creating hierarchies, refer to “Managing the Directory” on page 38. Using the  
hierarchical method, you can select a hierarchy in the Browse column to locate an  
entry. To move down one level in Browse, press OK. To move up one level, press the  
button. You can also use the  
and  
keys on the remote control to move up or  
down a page of entries when an entry is selected.  
4. Press OK on the remote control to place the call.  
Note: If an entry in the local or corporate directory has more than one number, the  
symbol appears in the NUMBERS column. Press OK and select the number you wish to  
call from the menu that appears. Press OK to place the call.  
You can also add, remove, or edit entries in the directory. For more information, refer to  
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Manually Dialing a Number from the Main Screen  
Use the Video Call and Voice Call selections on the main screen to dial a video or voice  
number manually using the remote control.  
Manually Dialing a Video Number  
To dial a video number manually from the main screen, follow these steps:  
1. Use the arrow keys on the remote control to select Video Call and press OK.  
2. Enter the number you wish to call. The last manually entered number appears by  
default. To edit the number, use the following keys:  
-
The  
button changes the text entry method (indicated at the bottom of the  
screen).  
-
-
The  
The  
button behaves as backspace.  
button displays the keyboard from which you can enter alphanumeric  
characters. Use the arrow keys to navigate to the character you wish to enter and  
press OK.  
Press OK to exit the field.  
3. Optional: Navigate to the list that appears next to the entry box for numbers and choose  
a value for the maximum bandwidth for the call. Press OK to access the list, use the  
arrow keys to select a value, and press OK again to save your selection.  
4. Press the call  
button to dial the number.  
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Manually Dialing a Voice Number  
To dial a voice number manually from the main screen, follow these steps:  
1. Use the arrow keys on the remote control to select Voice Call and press OK.  
2. Enter the number you wish to call. The last manually entered number appears in this  
field by default. To edit the number, use the following keys:  
-
The  
button changes the text entry method (indicated at the bottom of the  
screen).  
-
-
The  
button behaves as backspace.  
The  
button displays the keyboard from which you can enter alphanumeric  
characters. Use the arrow keys to navigate to the character you wish to enter and  
press OK.  
Using a comma in a number specifies a one-second pause in the dialing sequence.  
3. Press call to place the call.  
Manually Dialing a Number with Avaya Video Conference Phone 1000  
When Avaya Video Conference Phone 1000 is connected to your Avaya video conferencing  
system, you can manually dial a voice or video call using the keys on the phone keypad. To  
place a call, press the voice or video keys and enter the number using the numeric keys.  
When placing a call using the voice button on the Avaya Video Conference Phone 1000  
and voice dialing is set to touch tone, you can dial only phone numbers using PSTN  
connectivity. When voice dialing is set to VoIP, you can dial IP addresses as well as phone  
numbers.  
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Avaya Video Communications Systems User Guide  
Including Multiple Sites in Calls  
If your system is hosting a conference call (all callers are connecting to your system), you  
can add participants to an existing call at any time up to the maximum connections allowed  
for the system. You can add a second participant while the first call is connecting; you do not  
need to wait for the first call to connect. If you attempt to add a participant after the system  
limit has been reached, the message Maximum Calls Reached appears in the Call Status  
window.  
To add participants to an existing call, follow these steps:  
1. Press the  
button to return to the main screen to add a new caller.  
2. Do one of the following:  
-
Select a number from the REDIAL list and press OK. An orange LED indicator  
appears in the REDIAL list to the left of the voice or video numbers currently in a  
call.  
-
-
-
Select a number from the directory. Refer to “Placing a Call from the Directory” on  
Dial a number manually using the Voice Call or Video Call selections. Refer to  
Press the add key on the phone keypad and enter the new number. Press the voice  
key or the video key on the phone keypad, depending on the type of call you are  
placing.  
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Answering or Rejecting a Call  
You can configure your system to automatically answer incoming calls by setting  
preferences in User Preferences : Calls as follows:  
Auto Answer—If set to Enabled, the system automatically answers the first incoming  
call. If set to Disabled (the default), you must manually answer incoming calls.  
If your system is configured for answering calls manually, choose one of the following  
options when an incoming call arrives:  
-
-
Select Answer and press OK to accept the call.  
Select Ignore and press OK to reject the call.  
Auto Answer Mute—If set to Enabled (the default), and the Auto Answer preference is  
set to Enabled, the system is muted when a call connects.  
Auto Answer Multiway Call—If set to Enabled (the default), the system automatically  
answers incoming calls after the first call has connected. The system beeps to indicate  
when a new call connects.  
If Auto Answer Multiway Call is set to Enabled, the New Call Automatically  
Answered dialog appears when video is not available from the incoming call because of  
any of the following conditions:  
-
The second or subsequent incoming call is a voice call. The name and number of  
the added voice caller appears in the dialog.  
-
The system supports more than four video participants and a fifth or subsequent  
video participant joins the call. Avaya systems that support multiway calls can show  
video images from a maximum of four video participants.  
-
The system supports and is configured to show video only from the participant  
currently speaking or from the last speaker if your site is the current speaker.  
Select Hang Up and press OK to hang up the call. If you ignore the dialog, the system  
accepts the call.  
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Enabling Do Not Disturb During Calls  
If you receive an incoming call while you are in another call and Auto Answer Multiway  
Call is set to Disabled, you can choose Do Not Disturb which ignores the incoming call and  
prevents any other calls from interrupting for the duration of the call. The caller hears a busy  
signal. Calls missed while the do not disturb feature is enabled appear in the REDIAL list on  
the main screen.  
Regardless of the setting for the Auto Answer Multiway Call preference, at any time during  
a call you can enable the do not disturb feature from any call screen by doing the following:  
1. Press OK on the remote control. The Call Manager appears.  
2. Use the arrow keys to navigate to Do Not Disturb.  
3. Press OK.  
Using System Do Not Disturb  
You can enable the system do not disturb feature to show only the background image of the  
main screen with the status and navigation bars and a system do not disturb message.  
When the system do not disturb feature is enabled, the system responds only to the volume  
control buttons and the OK button on the remote control. Callers hear a busy signal and  
missed calls appear in the REDIAL list. Consider using this feature, for example, if you are  
using the meeting room for a purpose other than a video conference and do not wish to be  
disturbed by incoming calls.  
To enable this feature, follow these steps:  
1. From the main screen, access the system menu by pressing the  
remote control.  
button on the  
2. Use the down arrow key to select Do Not Disturb on the System Menu.  
3. Click OK.  
A dialog appears indicating that the system do not disturb feature is enabled. Press OK  
to return the system to normal operation.  
Avaya Video Communications Systems User Guide  
23  
Managing a Call  
During a call, you can view information about the status of the call and the identity of  
connected callers. You can also manage audio output and video images, control cameras,  
select input to appear in a display, and initiate a presentation.  
If your system is a participant in a call hosted by another Avaya system, you can access the  
same screen layouts that are available to the host; control the cameras of all participants;  
and view caller information for each participant in the call in the Call Statistics screen and  
the Call Manager dialog. This system behavior is referred to as virtual multiway. More  
information about how each of the features affected by virtual multiway functions in a call  
with another Avaya system as the host is available in the following sections:  
Call Status  
When you place a call with your Avaya system, a Call Status dialog appears. The Call  
Status dialog shows the number or IP address that you are attempting to call and the status  
of the call (for example, dialing, ringing, connecting, answered, or unavailable).  
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Avaya Video Communications Systems User Guide  
Caller ID  
When a far end system in a video call answers your incoming call, video from the far end  
appears in your display. In the upper-left corner of the far video image, the caller ID (phone  
number or IP address) of the far end system appears. One or more of the following icons  
may appear next to the caller ID to represent information about the call.  
Icon  
Description  
Video call.  
Voice call.  
Microphones are muted on the far end system.  
A voice call that is encrypted.*  
Note: In the Call Status, Call Manager list, and Call Statistics list, the  
following icon appears:  
A video call that is encrypted.*  
Note: In the Call Status, Call Manager list, and Call Statistics list, the  
following icon appears:  
*If your system is a participant in a multiway call with another Avaya system that is hosting  
the call and your connection to the host is not encrypted, all participants’ connections  
appear as unencrypted. If your connection to the Avaya host is encrypted, the video or  
voice icon that appears in your display for the other participants shows the actual  
encryption status of the connection for that participant to the host. Both your system and  
the Avaya system hosting the call must be installed with software release v4.5.0 or later to  
show the actual encryption status between the host and the other participants in the call.  
Earlier software releases reflect only the encryption status between your system and the  
Avaya system hosting the call. Administrators can configure encryption preferences on  
Avaya systems. For more information, refer to the Avaya Video Communications Systems  
Administrator Guide.  
Avaya Video Communications Systems User Guide  
25  
 
Hiding or Showing User Interface Elements  
By default, the system information, status bar, and navigation bar fade from the screen after  
a call has been connected for 10 seconds. This interval resets after any interaction with the  
system. You can adjust the duration of the fade out interval by adjusting the Fade Out  
Timeout preference in User Preferences : Appearance. To hide or show these user  
interface elements at any time during a call, press the  
button.  
Note: The user interface does not hide if the system is overheating. System overheating  
icons appear in the status bar. Refer to “The Main Screen” on page 9 for more  
information about the system overheating icons.  
Managing Audio  
You can identify the video caller who is speaking in the call, adjust the volume of the audio,  
and mute audio inputs.  
Identifying the Dominant Speaker  
When a video participant in a call is speaking, the dominant speaker icon  
the display in the video image from that participant.  
appears in  
Adjusting Volume  
To adjust the volume in a call, use the  
button on the remote control or on the phone.  
You can also adjust the volume of other inputs and the treble and bass for line out by  
adjusting preferences in User Preferences : Audio.  
Volume preferences for audio inputs appear with an audio meter next to the slider. The  
audio meter expands below the slider when you select the slider and then press OK on the  
remote control.  
The audio meter displays the level of the transmitted voice. The meter is calibrated in  
decibels (dB) RMS below digital full scale (DFS). The meter is accurate to ± 1 dB. A level of  
0 dB is the maximum. Levels below –50 dB are not displayed, and indicate a very quiet or  
inactive input. Typical levels during a call peak around –28 to –22 dB DFS.  
Use the audio meter to determine the best volume setting. For example, if you are adjusting  
the volume of the active microphone, position yourself the same distance from the  
microphone as participants would be in the room during a video conference. Speak and  
observe the color of the bars that appear in the audio meter. Green bars indicate an  
acceptable setting at normal speaking volume. Yellow bars are acceptable if you are  
shouting or speaking loudly. Avoid settings that produce red bars in the audio meter.  
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Avaya Video Communications Systems User Guide  
 
For the Active Microphone Volume preference, Avaya recommends a volume setting of 5  
to 8 for most Avaya Video MicPod 1000 applications and 5 to 10 for most  
Avaya Video Camera 100 applications. Use the meter to visually verify that the transmit  
level peaks in the desired -28 to -22 dB range.  
Note: If you are using Avaya Video Conference Phone 1000 as the active microphone, the  
Active Microphone Volume preference is not available. The  
Avaya Video Conference Phone 1000 microphones adjust volume automatically.  
Muting Audio Inputs  
By default, when you press the  
button on the remote control,  
Avaya Video Conference Phone 1000, or Avaya Video MicPod 1000, the system mutes all  
audio inputs, including the microphone and audio from any devices connected to the system  
that may be sending audio in a presentation, such as a DVD player connected to the  
system. A red mute icon  
Avaya Video Conference Phone 1000 or Avaya Video MicPod 1000 indicate that these  
microphones are muted. Pressing the button again re-activates the audio inputs.  
appears in the display. Red LEDs on  
An administrator can configure the system to mute only the microphone when you press the  
mute button so that devices connected to the system such as a personal computer or a DVD  
player continue to send audio during a presentation while the microphone is muted. The  
Audio Mute field in the System Information page indicates which devices, either all audio  
inputs or only the active microphone, are muted when you press the mute button. To access  
the System Information page, refer to “The System Menu” on page 12.  
Managing PIP  
Your display shows the far-end and near-end video conferencing sites in addition to the  
menus and video images from connected video sources.  
Picture-In-Picture (PIP) is a smaller window placed in one of the corners of the call screen.  
This second image is placed on top of the main image and always displays the primary  
(near) input by default. You can change the default setting so that PIP never appears or  
always appears by adjusting the User Preferences : Appearance : Picture in Picture  
preference. To change the primary input, refer to “Changing Video Inputs” on page 30.  
Avaya Video Communications Systems User Guide  
27  
Managing Video Layout  
During a call, video images from connected callers appear in your display. You can change  
the screen layout of near and far end video images that appear in the display.  
Understanding Screen Layouts  
Screen layouts appear as one of the following types:  
A far end participant appears as the largest video image.  
Your site (the near end participant) appears as the largest video image.  
All video images from all participants are the same size.  
A presentation appears as the largest video image (when a presentation is in progress).  
Avaya systems that support multiway video calls can show video from a maximum of four  
callers: three far end participants and the near end participant. During a multiway video call,  
you can choose a screen layout that shows video from a far end participant as the largest  
image in the layout in one of the following ways:  
The far end participant who is currently speaking always appears as the largest image.  
When you choose this layout, the dominant speaker icon appears to the right of the  
screen layout number when the user interface is visible (for example, 5/7  
).  
The same far end participant always appears as the largest image regardless of who is  
currently speaking. These layouts are available for selection in all multiway calls, but are  
supported in 3-way and 4-way calls only. On Avaya systems that support more than four  
video participants, video from one of the far end participants not shown on screen in a 5-  
way or greater call may replace the largest video image in these layouts when that  
participant becomes the dominant speaker.  
Near end video does not change location when a participant at the near end (your site) is the  
dominant speaker. If you choose a screen layout that shows all video images the same size,  
only the dominant speaker icon  
speaking.  
moves to indicate which participant is currently  
If your Avaya system supports more than four video participants in a call, by default the  
video image from a fifth or greater far end participant appears in the display only when that  
participant becomes the dominant speaker and replaces the video image of the earliest of  
the last three far end speakers. If an administrator has configured the system to show video  
only from the last speaker in the call, then only the video image from the participant who is  
currently speaking appears in the display. If a participant at your site is currently speaking,  
video from the last speaker appears in your display.  
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Changing the Screen Layout of Video Images  
To change the screen layout, do the following:  
Press the screen layout  
button.  
The number of the selected screen layout (x) and the total number of screen layouts that are  
available (y) appear in the center of the screen above the status bar as x/y. The total number  
of screen layouts that are available depends on the number of connected callers, whether a  
single display or a dual display is used, and whether or not a presentation is being viewed.  
Continue to press the screen layout button to show all available screen layouts. You can  
change screen layouts with single and dual monitor configurations and while sending or  
receiving presentations. Refer to “Initiating a Presentation” on page 32 for more information  
about presentations.  
If your Avaya system is a participant in a multiway call with another Avaya system that is  
hosting the call, you can manage the layout of video from all participants in the call. In this  
case, the same number and type of screen layouts that are available to the Avaya system  
hosting the call are available to you for selection.  
Controlling a Far End Camera  
You can control a far end camera during a video conference in the same way you control a  
near end camera if the far end camera is enabled properly.  
If your Avaya system is participating in a multiway video call hosted by another Avaya  
system, you can also control the cameras of all participants in the call, not just the camera of  
the system hosting the call.  
During a video call, a camera icon appears in the video image of the participant whose  
camera you are controlling when the user interface is visible. An orange camera icon  
indicates control of the primary (near) input. A blue camera icon  
in a far end video  
image indicates control of the far end camera. By default, the near camera is selected.  
To select a far end camera to control, do the following from any call screen:  
Press the near/far  
appears in the first far end video image in the call. If more than one video participant is  
connected, continue to press the near/far camera button until the blue camera icon  
camera button on the remote control. The blue camera icon  
appears in the far end video image of the participant whose camera you wish to control.  
After you select the far end participant whose camera you wish to control, you can choose  
the far end input device to control by pressing the input  
button on the remote control.  
A menu of the input devices that are available for selection appears. Use the arrow keys on  
the remote control to select a device and then press OK.  
Avaya Video Communications Systems User Guide  
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Using Camera Presets During a Call  
You can configure a camera preset before placing a call or during a call. To configure a  
camera preset on the near camera before placing a call, refer to “Configuring Camera  
Presets” on page 14. To configure a camera preset during a call, ensure that the numeric  
keys are functioning as presets as indicated in the following steps, select the camera you  
wish to control, and then configure the preset.  
To use a camera preset during a call, follow these steps:  
1. In the navigation bar from any call screen, Presets must appear to the right of the  
numeric keys icons in the navigation bar to indicate that the numeric keys on the remote  
control are functioning as presets. If Touch Tones appears instead, change the function  
of the keys to Presets by doing the following:  
-
Press the  
button.  
2. To use a preset, press the numeric key on the remote control that represents the preset  
you wish to use. Preset x, where x is the numeric key associated with the preset,  
appears on the screen.  
If you configured a preset for a far end camera in the call, you must select the far end  
Note: The numeric keys work as presets during a call only when you are in a call  
screen.  
Changing Video Inputs  
Avaya video communications systems support two video streams. The primary input is the  
main video stream that you send to the far side during a call usually from a camera  
connected to the system. The presentation input is the video you send when you want to  
show a presentation to the far side, such as a spreadsheet or a slide show on a personal or  
laptop computer connected to the system. You can change the primary and presentation  
inputs when the system is idle or during a call. Refer to “Initiating a Presentation” on page 32  
for more information about presentations.  
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Avaya Video Communications Systems User Guide  
   
Changing the Primary Input  
When the system is idle and the main screen appears in the display:  
a. Press input  
+
.
The Primary Input selection dialog appears and contains small representations of  
the available input sources.  
b. Use the arrow keys to select a new input and then press OK.  
During a call from any call screen:  
a. Press the input  
button.  
The Primary Input selection dialog appears and contains small representations of  
the available input sources.  
b. Use the arrow keys to select a primary input and then press OK.  
Changing the Presentation Input  
• When the system is idle and the main screen appears in the display:  
a. Press the input button on the remote control.  
b. Press the button to show the presentation input screen.  
c. Press the input button.  
The Presentation Input selection dialog appears and contains small  
representations of the available input sources.  
d. Use the arrow keys to select a presentation input and then press OK.  
The default presentation input is named PC by default. Your administrator may have  
changed the name to identify a different default device or a name that is more  
meaningful in your organization.  
During a call from any call screen:  
a. Press input  
+
.
The Presentation Input selection dialog appears and contains small  
representations of the available input sources.  
b. Use the arrow keys to select a new input and then press OK.  
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31  
Initiating a Presentation  
Avaya systems include support for sharing data from the presentation input (typically a  
personal computer connected to the codec) while simultaneously showing video from the  
primary input. This enables you to view a live presenter and the content at the same time.  
If you wish to change the primary and secondary inputs you can do so either prior to the call  
or at any time during a call. Refer to “Changing Video Inputs” on page 30.  
By default, support for presentations is enabled on an Avaya system. During a call, if you  
connect a video input device other than an Avaya Video Camera 150 or  
Avaya Video Camera 100 to a video input connector on the codec, such as connecting a  
laptop to the system, a presentation starts automatically. The presentation stops  
automatically if the video input device is disconnected from the system.  
An administrator can disable support for presentations, disable automatic start of a  
presentation when a video input device is connected, or both.  
You can show presentation video even if presentations are disabled on your system or  
another system in a call. During a call,  
Start presentation appears in the navigation bar  
if systems participating in the call support presentations. If support for presentations is  
disabled on the system, or if all other systems in the call do not support presentations, the  
button appears in the navigation bar followed by the name of the presentation input  
currently selected for the system (typically PC for a personal computer connected to the  
codec). Pressing the  
button in this case, swaps the primary and presentation inputs. The  
system sends video from the presentation input as the primary input. Pressing the  
button again or ending the call, returns the inputs to their original selections.  
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If support for presentations is enabled, but a presentation does not start automatically when  
a video input device is connected to the system, follow these steps to start or stop a  
presentation manually:  
1. During a call,  
Start presentation appears in the navigation bar of the user interface  
button to start the  
if systems participating in the call support presentations. Press the  
presentation. A message appears indicating that the presentation is starting. The far end  
can also start a presentation, which halts the current presentation at the near end. The  
following indicators appear in the user interface when you send or receive a  
presentation:  
The receiving presentation indicator appears on top of the  
presentation video that you are receiving from a far end participant.  
The sending presentation indicator appears on top of the  
presentation video that you are sending.  
Note: If you are using Avaya 1030 connected to two displays, these indicators always  
appear in display 1. The receiving presentation indicator appears in the upper left corner  
of the display; the sending presentation indicator appears in the lower right corner of the  
display.  
2. Press the  
Stop presentation button again to stop the presentation.  
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33  
Viewing Call Statistics  
To view statistical information about a call, follow these steps:  
1. During a call, press the  
button.  
2. Audio and video statistics for the current call display on the screen.  
Two columns of statistics, Receive and Transmit appear. The total bandwidth used for  
audio and video appear beside each column heading. Each column has a video and  
audio block.  
Video statistics include the following:  
-
resolution shows the resolution, in pixels, of the video image transmitted or  
received.  
-
-
-
codec shows the video codec used to compress and decompress the video.  
bandwidth shows the amount of video data transferred per second in kilobits.  
frame rate shows the video frame rate in frames per second.  
Audio statistics include the following:  
-
-
-
codec shows the audio codec used to compress and decompress the audio.  
bandwidth shows the amount of audio data transferred per second in kilobits.  
packet rate shows the amount of audio data packets transferred or received per  
second in kilobytes.  
Both the Audio and Video block include the following:  
-
jitter shows the variation, in milliseconds, in the time between packets arriving,  
caused by network congestion, timing drift, or route changes.  
-
packet loss shows the number of packets of data that fail to reach their destination  
in the last sampling interval.  
-
-
cumulative shows the number of packets lost since the beginning of the call.  
percentage shows the percent of packets lost in the last sampling interval.  
Note: Packet loss can be caused by a number of factors, including signal degradation  
over the network medium, oversaturated network links, corrupted packets rejected  
in-transit, faulty networking hardware, and misconfigured system drivers or network  
applications.  
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The following additional information appears below the Audio statistics block:  
-
-
the call duration  
the make and model of the far end video communication device and the software  
version it is using  
3. To hide the statistics, press the  
seconds and hide after 5 minutes.  
button again. Statistics automatically refresh every 5  
Ending a Call  
You can end a call using any of the following options:  
hang up  
button on the black remote control  
Call Manager dialog  
REDIAL list  
Avaya Video Conference Phone 1000  
Ending a Call with the Black Remote Control  
You can end a two-way call by pressing the hang up  
button. To end a multiway call,  
press hang up  
+
.
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35  
Ending a Call from the Call Manager  
To hang up a call from the Call Manager dialog, follow these steps:  
1. From any call screen, press OK.  
The Call Manager dialog appears.  
2. Choose one of the following:  
-
-
To hang up a single call, press OK again to end the call.  
To hang up any individual caller in a multiway call, use the arrow keys on the remote  
control to select the caller, and press OK.  
Note: If your Avaya system is participating in a multiway video call hosted by  
another Avaya system, all callers appear in the Call Manager rather than only the  
system hosting the call. You can only hang up your connection to the system  
hosting the call. All callers appear in the Call Manager only if your system and the  
Avaya system hosting the call are installed with software release v3.0 or later.  
-
-
To hang up all callers in a multiway call, use the arrow keys on the remote control to  
select Hang Up All. Press OK to terminate the connection with all callers.  
To hang up only voice callers or only video callers, use the arrow keys on the remote  
control to select Hang Up Voice or Hang Up Video. Press OK to terminate the  
connection with all voice or video callers. This option only appears when both voice  
and video calls are in progress.  
Ending a Call from the REDIAL List  
To hang up a call from the REDIAL list, follow these steps:  
1. Press the  
button to return to the main screen.  
2. On the REDIAL list, select the call that you wish to hang up. An orange LED indicator  
appears in the REDIAL list to the left of the voice or video numbers currently in a call.  
3. Press OK.  
Ending a Call from Avaya Video Conference Phone 1000  
To hang up a call from the Avaya Video Conference Phone 1000, press the activated voice  
or video button.  
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Using a Single Display for Local Presentations  
If your Avaya system has a single display and you wish to show data locally from a device  
connected to a video input when the system is idle or in a voice call, access User  
Preferences : Appearance. Set the Screen Saver preference to the desired input.  
The  
key followed by the name of the input appears in the navigation bar on the main  
screen when the following occurs:  
The system is idle or in a voice call with the voice call screen appearing in the display.  
A device connected to the selected input is sending data to the system.  
Pressing the  
key shows the data from the input selected for the Screen Saver  
preference. Pressing any key returns you to the main screen.  
When the screen saver activates and when the system is asleep, data from the input  
appears in the display. The display is black if the device connected to the input is not  
sending data to the system.  
Managing the REDIAL List  
You can perform the following tasks to manage the REDIAL list:  
Lock an entry to prevent it from being removed automatically from the list.  
Unlock a locked entry.  
Remove an entry.  
Add an entry to the local directory.  
Adjust the maximum number of entries that can appear.  
Locking and Unlocking Entries in the REDIAL List  
You can lock and unlock entries in the REDIAL list. Locking an entry prevents it from being  
removed after the maximum number of entries in the list has been reached. The lock symbol  
appears next to the name in the entry when the entry is selected.  
Note: Locking an entry does not prevent it from being removed from the list manually.  
To lock or unlock an entry in the REDIAL list, follow these steps:  
1. Using the arrow keys on the remote control, select the entry you wish to lock or unlock.  
2. Press the  
button.  
3. Select Lock (or Unlock if the entry is locked) from the menu, and press OK.  
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Removing an Entry from the REDIAL List  
To remove an entry from the REDIAL list, follow these steps:  
1. Using the arrow keys on the remote control, select the entry you wish to remove.  
2. Press the  
button.  
3. Select Remove from the menu, and press OK.  
Adding a REDIAL List Entry to the Directory  
You can add an entry from the REDIAL list to the local directory.  
1. Using the arrow keys on the remote control, select the entry you wish to add to the  
directory.  
2. Press the  
button.  
3. Select Save on the menu and press OK.  
4. Press OK again to close the confirmation dialog.  
Managing the Directory  
You can manage the local and meetings directories by adding, removing, or editing entries.  
Adding an Entry to the Local or Meetings Directory  
You can create up to 1000 entries in the local directory and 100 entries in the meetings  
directory. To add an entry to the local or meetings directories, follow these steps:  
1. Access the directory by pressing the  
button from the main screen.  
2. Using the arrow keys, select either the Local or Meetings directory.  
3. Select the Add New Entry button and press OK.  
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4. Do one of the following:  
a. To add an entry to the local directory, use the arrow keys to select fields in the New  
Directory Entry screen. Press OK to enter a value in a selected field. Enter a  
system name, video and voice numbers, and IP address or ISDN numbers. If  
necessary, press the  
button to change the method of text entry for text fields or  
press to access the keyboard. After entering a value, hide the keyboard (if you  
used it to it enter the value) and press OK to exit the field.  
b. To add an entry to the meetings directory, select Meeting Name and press OK.  
Enter a name for the meeting. If necessary, press the  
button to change the text  
entry method for text fields or press to access the keyboard. After entering a  
value, hide the keyboard (if you used it to it enter the value) and press OK to exit the  
field.  
Select the directory (Local, Corporate, or Both) from which you wish to choose  
entries to add to the meeting.  
In the Available Entries column, select an entry to add to the Participants column  
and press OK.  
If the entry has more than one number, a submenu that contains each number  
appears. Select the number on the submenu that you wish to dial for the meeting  
and press OK. Select an entry from the Available Entries column for each  
participant that you wish to add to the meeting entry.  
5. If a hierarchy has been predefined for the local and meetings directories, in the  
Hierarchy field, enter the path to the location in the hierarchy in which to place the entry.  
Hierarchies can be defined, for example, by location or department. You must identify  
the full path (separated by commas) of a predefined hierarchy in which to add an entry  
prior to completing the new entry screen. If you leave the Hierarchy field empty, the new  
entry is inserted at the top of the hierarchy (if defined) or is grouped alphabetically.  
For example, suppose your administrator defined a hierarchy by location where Home  
Office is the top of the hierarchy, and Sales Office 1 and Sales Office 2 are at the next  
level below the Home Office. To place an entry in Sales Office 2, the value for Hierarchy  
is Home Office,Sales Office 2.  
6. When you have completed the fields, do one of the following:  
a. To add the entry to the local directory, select Add Entry and press OK.  
b. To add the entry to the meetings directory, select Add Meeting and press OK.  
Avaya Video Communications Systems User Guide  
39  
Copying an Entry from the Corporate to Local Directory  
You can copy an entry from the corporate directory to the local directory.  
1. Access the directory by pressing the  
button from the main screen.  
2. Select the Corporate directory.  
3. Select the entry you wish to copy to the local directory.  
4. Press the button.  
5. Select Copy to local and press OK.  
6. Press OK to save the entry.  
Removing an Entry from the Local or Meetings Directories  
You can remove an entry from the local or meetings directories.  
1. Access the directory by pressing the  
button from the main screen.  
2. Select either the Local or Meetings directory.  
3. Select the entry you wish to remove.  
4. Press the  
button.  
5. Select Remove and press OK.  
6. Select Yes and press OK.  
Editing an Entry in the Local or Meetings Directories  
You can edit an entry in the local or meetings directories.  
1. Select the entry you wish to edit.  
2. Press the  
button.  
3. Select Edit from the menu, and press OK.  
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4. Modify values in the Edit Directory Entry or Edit Meeting Entry dialog.  
a. Press OK to select a field you wish to modify.  
Note: If necessary, press the  
button to change the method of text entry for text  
fields.  
b. After completing your changes, press OK to exit the field.  
5. Using the arrow keys, select Save Changes and press OK.  
Troubleshooting  
The following sections describe symptoms, possible causes, and potential solutions for  
common problems you may encounter with your Avaya system.  
When experiencing a problem, visually inspect the unit. Ensure the system has not been  
exposed to water or heat sources or appears physically damaged.  
Improperly connected or loose cables are common causes of problems with hardware units.  
When investigating a system problem, first inspect all the external controls and cable  
connections. Ensure that connections are correct and secure, and that nothing is obstructing  
the cables. Contact your administrator for information about proper cabling.  
Adjusting Room Lighting  
You can assist the system to maintain the best possible image quality by altering the  
environmental lighting and background colors of your environment. If light levels are too low  
you may consider adding artificial lighting. Indirect light from shaded sources or reflected  
light from pale walls often produces excellent results.  
Avoid the following:  
direct sunlight on the subject matter, the background, or the camera lens which creates  
harsh contrasts  
direct illumination of the subject matter and camera lens  
colored lighting  
harsh side lighting or strong light from above  
You can also improve dim scenes by adjusting the camera brightness. Refer to “Adjusting  
Avaya Video Communications Systems User Guide  
41  
   
Camera Issues  
If you are unable to pan, tilt, or zoom a camera that has these capabilities, ensure the  
remote control contains three AAA batteries that are in good working condition. Also verify  
that no objects are obstructing the sensor on the front of the camera and that the LED on  
front of the camera flashes bright blue when you use the remote control to perform a task.  
If no video displays from the camera, ensure the camera is connected to the Avaya system  
with a camera cable to the appropriate camera input or contact your administrator. Also  
ensure that the primary input is set to the high definition camera as described in “Changing  
Verify that the blue LED on the front of the camera is lit, indicating that power is active, and  
reboot the system if necessary to verify that the camera turns on. To reboot the system, refer  
to “Connectivity Issues” on page 46. If a system reboot does not resolve the problem and  
Avaya Video Camera 200 is connected to the system, you may need to reapply power to  
Avaya Video Camera 200. Contact your administrator for assistance.  
Using Camera Diagnostic Preferences  
You can use the camera diagnostic preferences in User Preferences : Diagnostics to  
adjust camera brightness and white balance and correct for some types of flicker that may  
appear in the video. On Avaya systems that support Avaya Video Camera 200, you can also  
adjust or disable auto exposure to control image brightness. Diagnostic camera preferences  
for auto exposure, camera brightness, and white balance are available only if the selected  
camera is connected to the codec and Ready appears as the status for the camera on the  
System Information page.  
Adjusting Camera Auto Exposure  
Auto exposure refers to how a camera automatically adjusts its aperture and shutter speed  
to affect video image brightness. If your Avaya system is connected to  
Avaya Video Camera 200, you can choose an auto exposure method for the camera using  
the HD Camera Auto Exposure preference in User Preferences : Diagnostics : High  
Definition Camera. The default method, Full-frame, adjusts exposure based on the  
average brightness of a full frame of video. The Center-weighted option adjusts exposure  
based on the average brightness of a full frame of video, but assigns a higher weight to the  
center of the frame. The Spot option adjusts exposure based on the average brightness of a  
small area in the center of the frame. The Manual option disables auto exposure.  
You can also affect auto exposure or adjust exposure manually when auto exposure is  
disabled by adjusting the HD Camera Brightness preference.  
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Avaya Video Communications Systems User Guide  
 
Adjusting Camera Brightness  
Camera brightness refers to the amount of light received through the lens of the camera.  
You can improve dim scenes by adjusting room lighting and manually adjusting the camera  
brightness. To adjust camera brightness, set the HD Camera Brightness preference in  
User Preferences : Diagnostics : High Definition Camera.  
Adjusting Camera White Balance  
Camera white balance refers to how a camera references the color white, which is a mixture  
of all colors. Adjust the white balance when video color appears to be unbalanced. White  
balance is affected by the type of light source. To adjust the camera white balance adjust the  
HD Camera White Balance preference in User Preferences : Diagnostics : High  
Definition Camera.  
Adjusting the Camera Anti-Flicker Preference  
Lights powered by a 50 Hz power source can produce a flicker that the camera captures and  
transmits to the system. If you are using lights powered by a 50 Hz power source and  
observe a flicker in the video displayed in your system, select the 50 Hz option in User  
Preferences : Diagnostics : High Definition Camera : Camera Anti-Flicker. The default  
option is Auto.  
Note: The option chosen for this preference applies to all cameras connected to the  
system.  
Some camera exposure settings designed to be used in rooms lit by sunlight may result in a  
flicker. To remove the flicker, increase the HD Camera Brightness setting in User  
Preferences : Diagnostics : High Definition Camera.  
VGA and DVI-I Input Issues  
You can adjust the horizontal and vertical positioning, and brightness and contrast of VGA  
input (or DVI-I input on systems that support a DVI-I connector) from a device connected to  
the VGA or DVI-I input  
on the Avaya codec. Typically, this input device is a laptop or  
personal computer that is used to send data during a presentation (for example a spread  
sheet or a slide show). You can also perform coarse or fine tuning of the clock frequency,  
and adjust the percentage of scaling so the image best fits your display. To adjust VGA input  
settings on systems with a VGA input connector, access User Preferences : Diagnostics :  
VGA Input. To adjust DVI-I input settings on systems with a DVI-I input connector, access  
User Preferences : Diagnostics : DVI-I Input.  
Avaya Video Communications Systems User Guide  
43  
 
Display Issues  
The following issues are related to the user interface or the display.  
Display Failures  
If data does not appear on the display, ensure cables are properly connected on the display  
and that the display cable is connected to the Display 1 output on the back panel of the  
codec. Also ensure you have selected the correct input. Refer to “Changing Video Inputs” on  
page 30 for more information.  
If the video image and user interface appear washed out or too bright, examine the input  
settings of your HDTV to make sure the HDTV is displaying the appropriate resolution.  
Some HDTVs (particularly plasma displays) allow you to configure the native resolution of  
the input device from the HDTV administration interface.  
Poor Quality Display  
If you have poor quality or unreadable data on the phone display, adjust the User  
Preferences : Appearance : LCD Contrast setting. Avaya recommends using the default  
setting (6).  
If the colors on the display appear incorrect, verify that the display cable is properly  
connected to the display.  
Missing Input  
If you have not connected all possible video inputs, the input selection dialog displays a  
black image by default. Connect the necessary input or choose a different input as  
Poor Quality Far End Video  
During a call, the Avaya system automatically selects the best video algorithm based on the  
video source and capabilities of the remote system. If you experience poor motion handling  
or visible tiling in the far end picture during a video call, contact your administrator.  
44  
Avaya Video Communications Systems User Guide  
Audio Issues  
An Avaya system automatically selects the best audio algorithm based on the call rate and  
the capabilities of the remote system. The following issues are related to the audio quality.  
Absent Dial Tone  
If you do not receive a dial tone after pressing the  
or  
key on  
Avaya Video Conference Phone 1000 to initiate a call, ensure the line out is securely  
connected.  
An absent dial tone may also result from an unavailable analog phone line connection. If you  
are connecting with PSTN, ensure the analog phone connection is secure and that it is  
connected to an active phone line jack.  
Problematic Sound Quality  
The LEDs on the Avaya Video Conference Phone 1000 flash blue to indicate an incoming  
call. If you are unable to hear the phone ring when an incoming call arrives, adjust the  
volume using the up and down volume key. If you still experience audio problems, adjust the  
Ring Tone Volume preference in User Preferences : Audio.  
Muffled audio reception from the far side may be caused by highly reverberant rooms. If you  
are experiencing poor audio reception, add more sound absorbency to the room and speak  
in close proximity to the phone or microphone.  
Degradation in the audio quality can also be caused by faulty microphones or dust and  
debris on the microphones. Do not use any kind of liquid or aerosol cleaner on Avaya  
devices that include microphones. A soft, slightly damp cloth should be sufficient to clean  
the top surface of the units if necessary.  
If the far side is hearing an echo or distortion, the microphone connected to your Avaya  
system may be too close to the speakers. Repositioning the microphone may solve this  
problem.  
Distorted Audio  
Ensure that speakers are not obscured or damaged at either end of the call. Do not stack  
items on top of the phone. Ensure both ends are not muted. Verify that the audio out cables  
are properly connected to the display and that any external speaker systems are powered  
and configured correctly. If an external speaker system has its own volume control, adjust  
the volume on the Avaya audio output to near maximum (in the range from 7-10) and adjust  
the volume control on the external speaker system for the best results.  
Avaya Video Communications Systems User Guide  
45  
Connectivity Issues  
If a call does not successfully connect, verify that you have dialed a working number and  
that the far end destination is powered on and available. Verify that the network is ready and  
available. Network status is indicated at all times in the status bar. If the Avaya system is  
connected to the local network, a green network status icon appears. A yellow or red  
network status icon indicates a problem with the network connection. Refer to “The Main  
Screen” on page 9 for a visual depiction and description of the network status icons. You  
may need to reboot a system that fails to connect calls. To reboot the system, access User  
Preferences : Diagnostics : System Reboot, or contact your administrator.  
If the system is not responding to commands from the remote control, contact your  
administrator for assistance.  
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Avaya Video Communications Systems User Guide  
 

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