Aspen Touch Solutions ATM 173R User Manual

EXPERIENCE THE ASPEN TOUCH  
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Aspen ATM-173R Series  
Touch Monitor  
Product Manual  
Aspen ATM-173R Series Touch Monitor  
Product Manual  
Table of Contents  
Usage Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2  
Connections and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3  
Data Connection  
Power, Video and Audio  
Mounting  
Display Setup and On Screen Display (OSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4  
On Screen Display Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4  
Display Setup  
Display Resolution  
OSD Menu and Functions  
Power/OSD Lock/Unlock  
Auto-Sensing Brightness Adjustment  
Touchscreen and Touchscreen Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7  
Touchscreen Features and Use  
Touchscreen and Peripheral Drivers  
Driver Installation  
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9  
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12  
Mounting Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13  
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14  
Usage Notice  
Warning: To prevent the risk of fire or shock, do not expose this product to rain or moisture  
Warning: To avoid electric shock, do not open or disassemble this product. There are no user serviceable  
parts in this product. Refer all service questions to Aspen Touch Solutions or a qualified servicer.  
Introduction  
Congratulations on your purchase of an Aspen Touch Solutions touchmonitor. This manual covers all models of  
the Aspen Touch Monitor 17" (ATM-173R) series of touchmonitor products. Aspen has brought together a team of  
experienced developers from the touch industry to create what we believe to be the finest touchmonitors available  
in the industry today.Your touchmonitor combines outstanding flat panel display design, the most needed features  
for typical touch, POS and medical applications, and the best touchscreen components to deliver a product of  
superior performance and value. We welcome your comments on our product and our company. For the latest  
encounter words or terms associated with display, touchscreen or touch applications that you are not familiar with.  
Many of the words unique to this industry have been italicized on first use in this manual. Definitions of these  
words have been included in the Glossary.  
Product features of the Aspen ATM-173R series touchmonitor include:  
17" AMTFT LCD panel  
300 nit Brightness/450:1 Contrast Ratio LCD panel  
Auto-Sensing Brightness Adjustment for the best performance in changing light conditions  
High resolution resistive touchscreen with Dual Interface Serial (ATM-173R only) and USB connections  
1280 x 1024 native resolution  
On Screen Display (OSD) for display setup, with vandal-resistant lockable controls  
One-click access to Brightness, Audio Mute, and Video Auto-Adjust functions  
Universal external power supply  
State-sensing, lockable power switch prevents display from being turned off by vandals, and restores  
operation after AC power is interrupted  
Power-on indicator built-in to power ON/OFF switch (OEM models only)  
Variety of VESA-compatible mounting options  
Top or bottom access stand lockdown for stable countertop mounting  
Kensington® lock connection on touchmonitor chassis for best public access security  
Cable management access through display base and bottom  
Touchscreen has high performance wedge seal for best contamination rejection in harsh environments  
Two high performance baffled loudspeakers with 5W+5W audio amplifiers and electronic volume controls  
3.5mm Stereo Headphone Jack for private listening  
Optional MSR and Customer Display for the ultimate POS package  
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2
Connections and Installation  
Begin your installation by selecting a data connection. With the ATM-173R monitors, you may use either a serial  
or USB data connection. All other ATM-173R series models use USB only. Choose the appropriate data cable  
from the accessory kit included with your monitor.  
Please note that all Aspen displays that include an MSR or MSR/Customer Display also have an USB  
hub internal to the display to interface the peripheral devices. As a result, the display will have only one  
USB cable for touch data and the MSR/Customer Display data. Also, two additional User USB ports are  
externally available on the display, and these ports may be used to connect additional USB devices to  
your system such as a mouse, keyboard, bar code reader, etc.  
Next select a mounting method for your monitor. If you wish to use your monitor in any other way than resting it  
on its stand on a flat surface, you will need to either:  
Attach the stand to a countertop or wall  
Dismount the display chassis from the stand and use the VESA mounting holes on the chassis to attach  
the display to an arm or other mount. The 100mm spaced holes are recommended for this purpose. Use  
the 75 mm holes only when 100mm hardware is not available or when recommended by your mounting  
hardware provider.  
Connect the cables to the monitor before attaching the stand to a countertop or a wall, if access to cable connec-  
tions will be restricted when the stand mounting is complete.  
To attach the stand to a countertop or wall, print out the full size template file that accompanies this manual, and  
use it to determine the proper locations for screw or bolt holes, and if necessary, to select a location for a larger  
hole to route cables through the mounting surface. Cables can generally be hidden under the stand baseplate  
and the rear cover. The baseplate of the stand can be attached to a flat surface in several ways:  
The four holes near the middle of the baseplate are at a VESA-compatible spacing of 75mm and 100mm.  
Use these holes to bolt the stand from the back side.  
The three large keyholeslots may be used to secure bolts, inserted from the front side, by nuts threaded  
on from the back side of the mounting surface. Insert bolts in mounting holes, loosely thread nuts on from  
back side, slip stand keyholes over bolt heads and position bolt shaft in the narrow portion of keyhole slot.  
Tighten nuts from back side to finish the installation.  
To attach the stand to the mounting surface from the front, use the two round holes adjacent cable access  
cutout, and the hole in the center of the smaller keyhole slot near the front of the baseplate. The back holes  
are accessible through the stand when the rear cover is removed, and the front hole is accessed through  
the small cover in the top surface of the plastic base. Rotate the cover 1/4 turn counter-clockwise to remove  
by inserting a flat blade screwdriver in the cover slot.  
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3
Display Setup and On Screen Display  
Connect and secure cables to the display and the computer, except for the USB cable. The AC cordset provided  
with your display should be appropriate for your region. If the proper cordset has not been provided, you may use  
any cordset with an IEC320 connector at the appliance end to connect to the external power supply of your touch  
display.  
Notice: Unless your Aspen touch display has a serial data interface, or you are connecting this touch display  
to a computer that already has Aspen touchscreen MSR and Customer Display drivers installed, please leave  
the USB cable disconnected until the appropriate drivers for your computers operating system have been  
installed.  
You can now set up the display for operation with your computer. Display setup requires use of some of the main  
features of the OSD, listed below. Detailed use of the OSD is described later in this section.  
OSD Controls  
The following table shows the OSD and Power control buttons, located on the right side of the display, and both  
the normal and direct access functions of these buttons:  
Button  
Symbol  
Button Name  
Menu  
Normal Function  
Direct Access  
Displays/Exits OSD Menu  
Increases selected item value  
Decreases selected item value  
Selects highlighted menu item  
Turns all display power ON/OFF  
Up  
Display brightness  
Audio ON/OFF  
Down  
Enter  
Video auto adjust  
Power  
Use the OSD buttons as described above to set up the display:  
Turn on the display with the power switch  
The display will initially be set to properly display the native resolution for the LCD panel, which is  
1280 X 1024 pixels. If your computer outputs a video signal at another resolution, further adjustment  
than described in this section may be required. Contact Aspen Technical Support if assistance is required.  
Press the Enter key on the OSD controls. A pop-up window on the display should appear with the message  
Auto Adjusting Please Wait.”  
Inspect the edges of a typical application to see if you can see the all edges of the image. If so, you are  
finished with the basic setup of the display.  
If your application requires use of the display at another resolution than 1280 X 1024, such as 1024 X 768 or  
800 x 600, you may achieve satisfactory operation by using the Auto Adjust procedure described above, or you  
may need to use the individual controls in the OSD to properly adjust the display. If so, access the OSD main  
menu and use the picture size adjustment (see table below) to resize, move, or adjust the quality of the displayed  
image.  
Notice: The OSD will not function if the monitor is operated at a resolution above 1280 X 1024. While the  
monitor may actually display a video image at some higher resolution, it will be briefly accompanied by an  
Out of Rangemessage when the image is initially displayed. Reduce the video resolution from your computer  
to 1280 X 1024 or less to restore the function of the OSD.  
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4
The complete menu of the OSD is shown in the table below. The Main Menu icon for each menu is shaded, and  
the individual functions within the group follow:  
OSD Menu and Function  
Contrast and Brightness  
Contrast  
Controls the display contrast  
Controls the display brightness  
Brightness  
Video Adjustment  
Auto Adjust  
Automatically sets display image size, position, and fine adjustment.  
Contrast and brightness are not adjusted.  
Left/Right  
Up/Down  
Horizontal Size  
Fine  
Controls horizontal position  
Controls vertical position  
Increases or decreases the horizontal size of the image  
Controls the vertical fine adjustment. May improve picture detail in emulation modes.  
OSD Tool  
OSD Left/Right  
OSD Up/Down  
OSD Timeout  
Adjusts the default horizontal position of the OSD on the display  
Adjusts the default vertical position of the OSD on the display  
Determines time (in seconds) that OSD waits before closing automatically after no  
action has been performed  
Factory Reset  
Recalls original factory settings of image parameters  
OSD Language  
Selects the OSD menu languageEnglish, French, German, Italian, Spanish,  
Japanese, Traditional Chinese, Simplified Chinese  
OSD Color  
Selects one of ten OSD color schemes  
Color Adjustment Adjusts preset color temperature of the image. Available choices are 9300, 7500,  
6500, and 5500° Kelvin (K). A User mode allows custom setup of each color  
component of the imageRed, Green and Blue. Default setup for this parameter is  
6500°K. Do not adjust color temperature unless you have a specific need to do so.  
Audio Adjustment  
Volume  
Adjusts the loudspeaker volume  
Mute ON/OFF  
Mute ON turns off the audio function. Mute OFF restores the audio function  
Auto DIM  
Auto Dim  
Turns the Auto-Sensing Brightness Adjustment circuit ON or OFF  
Dimming Range  
Menu shows sensed light level, and brightness setting as a percentage of full scale  
(same setting as Brightness in Contrast and Brightness menu when Auto DIM is  
OFF). With Auto DIM ON, brightness is now controlled by the light sensor located  
at top center of the front bezel. See additional discussion of this feature further in  
this section.  
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5
Power/OSD Lock/Unlock There is no menu graphic for this feature.  
The Power/OSD lockout menu is separate from the main OSD. Access this feature  
by first pressing the MENU button to access the main OSD. While the main OSD  
is displayed, press and hold the MENU button. The main OSD will disappear. While  
continuing to hold the MENU button down, momentarily press the POWER button.  
The POWER/OSD lockout menu will appear. Press the ENTER button to alternately  
select OSD or POWER, and use the UP and DOWN buttons to toggle your selection  
between UNLOCK (the default) and LOCK.  
OSD LOCK defeats all normal access to the OSD, including the Direct Access  
shortcuts to Brightness, Audio, and Video Auto Adjust. The only access to the OSD,  
when in OSD LOCK, is to again press and hold MENU and while holding MENU  
down, then momentarily press POWER.  
POWER LOCK defeats the operation of the POWER button. This feature, in addition  
to preventing casual vandalism of the system, allows the touch monitor to power up  
properly when the system or touch monitor is powered from an outlet strip or remote  
master switch, or when the monitor is installed in a kiosk or other location where the  
power button is inaccessible.  
OSD buttons UP, DOWN and ENTER will scroll through available choices when held down continuously.  
The Auto-Sensing Brightness Adjustment feature is intended to be used in situations where the ambient lighting  
can change significantly over time. The brightness of the image tracks ambient brightness and dims the display  
as the ambient light decreases, making the image less obtrusive under reduced lighting conditions where high  
image brightness is not necessary for good viewability. In general, it is expected that the brightness is adjusted  
to its nominal setting under the brightest ambient light available. Assuming that this is true, and the ambient light  
is 150 or above as reported by the Auto DIM OSD menu (units are approximately in Lux, a common measure of  
illuminance, or lighting of surfaces by light sources), the brightness will not change when the Auto Dim feature is  
turned ON.  
However, when the ambient lighting is less than 150, the display will immediately dim in response to the setting of  
the Auto Dim range and the ambient light:  
Dimming Range is a measure of how much the display will dim when ambient light is reduced  
Dimming only occurs in the ambient light range of 0-150 (Lux) as measured by the automatic light sensor.  
If the ambient light is brighter than 150, no dimming will occur until the light level drops below 150, and then  
will drop proportionally to the measured light level  
A 100 Dimming Range setting means that the image brightness will be reduced to its minimum in total  
darkness conditions  
A 0 Dimming Range setting means that the image brightness will not be reduced at all under total darkness  
conditions  
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6
Touchscreen and Touchscreen Drivers  
Touchscreen: Your Aspen ATM-173R series touch display is equipped with a resistive touchscreen. Features of  
a resistive touchscreen that are important for your use are:  
The touchscreen is made of a thin (about 1/8") sheet of glass overlaid with a layer of plastic. The resulting  
composite is placed in front of the LCD panel in your touchmonitor.  
The touchscreen can be activated by anything that applies a force of about 1 ounce over a normal fingertip-  
sized area. Objects with smaller contact areas such as a credit card, pen or pencil tips and pencil erasers  
will activate the touchscreen with even less force. So, in normal circumstances, a very light touch is all that is  
required to navigate your application with the touchscreen.  
The touchscreen plastic layer has a hard front surface coating on it, and will withstand years of use with finger,  
fingernail and other relatively large radius styli. However, hard objects with sharp edges can easily damage  
the touchscreen. Avoid the use of ball-point pen barrels with the tip retracted, microball pens, keys, rings,  
coins and metal tableware.  
The touchscreen may be cleaned with common glass cleaners, but do not use cleaners with abrasives—  
Comet, BonAmi, etc. The best procedure for cleaning the screen is to apply your cleaner to a soft cloth or  
paper towel, and wipe the touchscreen until contamination is removed. Applying cleaner to the cloth rather  
than spraying it directly on the screen will minimize the amount of overspray that may collect at the bottom  
of the screen.  
One characteristic of the resistive touchscreen technology is that it averages multiple touches. So, if you touch  
the screen with two fingers at the same time, on opposite sides of the display, the reported location to the  
application will be in the middle of the screen! Consider this in navigation of your application.  
Touchscreen and Peripherals Drivers: Drivers for different operating systems have been supplied on a CDROM  
that accompanied your touch display. If you cannot find the disk or need additional copies of the software, contact  
Touchscreen and Peripherals Driver Installation: Drivers for all supported operating systems are contained on  
the Aspen Touch Solutions Install Disk. To install drivers, follow the procedures below as appropriate. Touchscreen  
support is provided for Windows 98/Me/NT/2000/XP, DOS and Linux (kernels 4.2.18 and above). The MSR and  
Customer Display peripherals are USB devices. Currently support is provided for Windows platforms only, though  
Linux will be supported in the future. Contact Aspen TechSupport for further information.  
Windows 98/Me/NT/2000/XP Installation:  
If you are using a USB data interface, disconnect it from the computer before proceeding. Connect the touch-  
screen cable if using a serial interface (ATM-173R only). Insert the disk in your drive. If AutoRun does not  
start the installation, double click the Setupprogram in the CDROM folder.  
Follow the instructions pertaining to your particular product configuration, and check the appropriate boxes  
in the Select Featurespage to install drivers for the peripherals you have. The POS demo program may be  
installed now or at any time in the future.  
If the installation program does not restart your computer, shut down, connect the USB cable, if used, and  
restart.  
After restart, the touchscreen controller and other USB devices, if present (the MSR and Customer Display),  
will be found by Windows and the drivers automatically installed for them.  
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7
Find the Aspen Touchscreen Settings icon in Control Panel, and use the features under the appropriate tabs  
to configure the operation of the touchscreen for your application, and if necessary, to calibrate the touchscreen  
to the display image.  
The MSR, if present, is configured for keyboard emulation by default. It should work identically to keyboard  
wedge readers in all applications. Contact Aspen TechSupport if this format is not suitable for your application.  
The Customer Display, while hardware interfaced as a USB device, is equivalent to a serial display for  
programming purposes. Contact Aspen Technical Support for programming information on this device.  
DOS Installation:  
See specific procedures in DOS section of disk  
Linux Installation:  
See specific procedures in Linux section of disk  
Kernels 2.4.18 and above (corresponding to RedHat Linux versions 8 and 9) are supported  
Source code is available on request  
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8
Specifications  
Monitor Part Number  
Standard  
OEM  
ATM-173R, ATM-17RM, ATMM-173R  
ATM-173RO, ATM-173RMO, ATMM-173R  
Display  
17" Color AMTFT LCD  
Dark Gray (ATMM: Beige)  
5-wire resistive  
Color  
Standard, OEM  
Touchscreen Technology  
Active Screen Dimensions  
Horizontal 13.3" (338 mm)  
Vertical 10.6" (270 mm)  
Monitor Dimensions  
With Stand  
Horizontal 16.5" (418mm)  
Vertical 15.8" (400mm)  
Depth  
10.5" (267mm)  
Without Stand  
Horizontal 16.5" (418mm)  
Vertical 14.2" (361mm)  
Depth  
3.3" (84mm)  
Weight  
ATM-173R/RM  
Actual  
19.8lb/9.0kg  
Shipping 23 lb/10.5kg  
Brightness  
LCD  
300 nit (typical)  
240 nit  
With touchscreen  
Colors  
16.2 million (6-Bit +FRC)  
Resolution  
Native  
1280 X 1024 at 60, 75 Hz  
1024 X 768 at 60, 70, 75 Hz  
1024 X 768 at 65 Hz (Sun)  
832 X 624 at 75 Hz (Mac)  
800 X 600 at 56, 60, 72, 75 Hz;  
720 X 400 at 70 Hz  
Supported (Preset Timing)  
720 X 350 at 70 Hz;  
640 X 480 at 60, 72, 75 Hz  
Nine Settings Available  
Supported (User Timing)  
Viewing Angle  
Horizontal  
Vertical  
140° Total (70° left/right), CR10  
130° Total (60° up/down), CR10  
Contrast Ratio  
450:1 (typical)  
Scanning Frequency  
Horizontal  
Vertical  
31.5 - 80 KHz  
56.3 - 75 Hz  
Video Input  
Analog RGB (VGA)  
Analog RGB with sync on green  
DVI-D  
Video Bandwidth  
70 MHz  
Input Video Format  
VGA/SVGA/XGA analog  
DVI-D  
Plug and Play  
VESA DDC1/2B  
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9
Power Supply Voltages  
Power Dissipation  
External DC supply, +12VDC  
AC input 100-240VAC/50-60 Hz  
Operating  
45 W max AC  
30 W max DC  
<4 W  
Sleep Mode  
Off  
<2 W  
Power Saving  
Temperature  
VESA DPMS compliant  
Operating  
Storage  
+0°C to +50°C  
- 30°C to +60°C  
Humidity  
Operating  
Storage  
20% to 80% non-condensing  
5% to 95% non-condensing  
Altitude  
Operating  
0 - +12000 ft (3658m)  
0 - +40000 ft (12192m)  
Non-operating  
External Connections  
Power  
Audio  
Video  
IEC320 Standard AC inlet  
Standard 3.5mm Stereo Jack  
HD15(VGA)  
DVI-D 24pin  
Touch Interface  
Standard USB series Breceptacle  
(detachable USB cable)  
Standard DB9 F Serial (ATM-173R only)  
(detachable serial cable)  
POS Options  
Magstripe Reader  
Customer Display  
3 Track Reader with Power and Error Indicator  
Light  
2 x 20 VFD Display with Dual Axis (tilt & swivel)  
Movement  
Additional features  
Power indicator for display, built in to power switch; Power switch state memory  
Digital on-screen display (OSD); Hidden, software lockable controls  
Direct access to contrast, audio mute, and video auto adjust functions (bypass OSD)  
Auto-Sensing Brightness Adjustment  
Rubber Wedge Sealed touchscreen  
Removable base  
Two 75 mm VESA mounts (On base and display chassis)  
Top or bottom access to countertop mounting holes  
Kensington lock connection on chassis  
Broad range of vertical tilt (-5° to +90°)  
Two built-in 4W baffled speakers; 3.5mm Headphone Jack for private listening;  
5W+5W Audio Amplifier  
Two Port USB Hub (ATM-17RM/RMD/RMO and RMDO models only)  
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10  
Product Agency Approvals  
Safety  
UL, cUL, CSA 22.2 No.950 3rd Ed.  
EN60950  
Low Voltage Directive 93/68/EEC  
Ergonomics  
EMI  
EK 1-1TB 2000  
FCC/B  
EN 55022: Class B 1998  
EN 55024: 1998  
EMS  
Low Emission  
MPR II 1990: 8/MPR 1990:10  
Warranty  
3 Year, 24 Hour Advance Replacement  
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11  
Glossary  
AMTFT—Active Matrix Thin Film Transistor. This is the type of liquid crystal display panel used in essentially all  
computer flat panel displays today.  
CalibrateFor touchscreens, calibrateis the common term for the process that is really video alignment.”  
A touchscreen and its controller have a coordinate system that are usually not identical to the coordinate system of  
the video display of the host computer. By displaying reference points on the touch monitor (through the calibration  
program) and touching those reference points, the touch monitor coordinate system is scaled to that of the computer.  
Color temperatureColor temperature is a simplified way to characterize the spectral properties of a light source,  
and is the temperature you would heat a theoretical black bodysource to radiate light of the same visual color.  
For example, lowcolor temperature, like 3200°K, implies warmer (more yellow/red) light, while highcolor tem-  
perature, like 9300°K, implies a cooler (more blue) light. Daylight has the 3200°K temperature mentioned near  
dawn and evening, and a higher one during the day. The standard unit for color temperature is the Kelvin (k).  
Contrast RatioThe ratio of the luminance of the display of a full white image to a full black image. This parameter  
is useful in determining the relative sharpness of two displaysa higher contrast ratio usually implies a sharper  
image, especially when test is displayed.  
ControllerTouchscreen controller. The electronics that actually process the touch on the touchscreen and  
sends out a digital representation of that touch to the host computer.  
EmulationAs used in display technology, emulation mode means an image displayed at a non-native resolution.  
For your Aspen touch monitor and other 17" monitors, the common emulation modes are 800x600 and 640x480.  
In emulation modes, a monitor cannot perfectly display the image sent from the computer when the monitor pixel  
to image pixel ratio is not an integral multiple.  
FRCFrame Rate Control. A method of dithering the video image to produce additional color depth. In this monitor,  
as with most 17" monitors, it effectively extends the color depth from 6-bit resolution to 8-bit resolution.  
Hub or USB hubAn electronic circuit that combines several USB signals into one.  
IlluminanceThe measure of how much luminous flux per unit area that impinges on a particular surface, or  
how bright a point source of light appears to the eye. It is measured in foot-candles or in lux.  
KelvinThe scale of temperature measurement that begins at absolute zero. The increment of temperature that  
one Kelvin represents is the same as that of the Celsius scale, but the scale starts at -273.16°C. Thus 293°K is  
about 20°C or 68°F.  
Keyboard emulationProduces the same output as a keyboard, or a keyboard wedgemagnetic stripe reader.  
Keyboard wedgeAn MSR unit that connects to a computer keyboard port with a cable that also connects the  
standard keyboard, thus a keyboard wedge.  
LCDLiquid Crystal Display. The most common technology used in flat computer displays today. Liquid crystal”  
molecules (a very complex chemical engineered for this function) sandwiched between a combination of flat glass  
color filters and polarizers, pass or block light in response to electrical signals applied by the display electronics.  
The result is a very sharp, bright display that is very thin, and uses little power, compared with a CRT, or tube-type  
monitor.  
LuxThe standard unit for illuminance is lux (lx) which is lumens per square meter (lm/m2). 1 lux = 10.764 foot-  
candle. Common room lighting is 100-1000 lux.  
MSRMagnetic Stripe Reader. A device that reads information encoded in the magnetic stripes on the back of a  
credit card, etc. The process is essentially identical to the operation of a cassette tape player.  
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12  
Native resolutionThe resolution of a digital flat panel display that actually describes how many pixels are in  
each row and column of the display, and which is the resolution that the display is optimized for.Your 17" Aspen  
touch monitor has a native resolution of 1280 x 1024, which means that the LCD panel has 1280 pixels on each  
row, and has 1024 rows. Each element of video information received from the computer/display electronics is  
assigned to and displayed by a specific location on the display panela pixel. At resolutions other than native (see  
emulation) there is not a one to one correspondence between the video information elements and the available  
pixels on the display. The display electronics must compensate for this and cannot do a perfect conversion, thus  
emulation modes never look as good as images displayed at the native resolution.  
NitThe standard unit of luminance is the candela per square meter (cd/m2), or Nit.  
PixelAbbreviation for picture element.In an electronic display, the smallest complete element of the picture  
that contains all possible colors and proper brightness. In your Aspen touchmonitor, one pixel of the LCD panel  
is a square window,with an area of about 0.3x0.3mm, containing three smaller windows that pass red, green or  
blue light at the appropriate brightness in response to the video signal from the computer.  
PolarizerA thin glass or plastic sheet that filters out light rays of all but a specific orientation. Light passing  
through such a sheet is thus polarized.  
POSPoint Of Sale.  
SerialA data transmission method where each bit (a 1or 0) of data is passed sequentially (or serially) over  
a single data path (a wire). The most common standard for this method is called RS232. This is a very common  
method of interfacing peripheral equipment to older computers. Today this method is increasingly replaced by  
another method called USB (see below).  
USBUniversal Serial Bus. A common method for interfacing peripheral equipment to computers. It has the  
advantages over other serial data transmission standards of higher speeds and the ability to connect many  
devices to the same port on a computer.  
VESAVideo Electronics Standards Association. An industry trade group that promotes interoperability standards  
within the video and computer industry. The VESA mounting pattern (100 mm) for displays is used by your Aspen  
touch monitor on the base and chassis, allowing the monitor to be quickly attached to standard swing arms and  
mounting plates.  
Mounting Template  
A full-sized image of the metal base plate for the touch monitor is included with this manual, and may be used as  
a template for creating mounting holes in a countertop, etc. Electronic versions of this manual include a file that  
may be printed to create the same template. Ensure that your printed version is scaled correctly.You may check  
the printing by verifying that the center-to-center distances of the VESA mount pattern are exactly 100mm.  
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13  
Aspen Touch Solutions, Inc. Product Warranty  
Aspen warrants that the Products will conform to the Specifications and be free from defects in material and  
workmanship for three (3) years from date of shipment. Customer shall report any claimed defect in writing to Aspen  
immediately upon discovery, and in any event, within the warranty period. Products must be returned to Aspen  
within thirty (30) days of Aspens receipt of warranty claim notice and only after receiving Aspens authorization  
to return products in accordance with Aspens Product Return Policy. In the case Customer needs fast turnaround  
for product replacement, Aspen will issue advance replacements with 24 hours after an Aspen Return Material  
Authorization (RMA) number has been issued for Product to be returned. Warranty repairs shall be warranted for  
the remainder of the original warranty period for the Product. This warranty is void if the Products have been  
repaired, altered or modified in any manner by persons other than Aspen, without Aspen's prior written approval.  
This warranty excludes prototypes and conditions in Products resulting from normal wear and tear. Defects caused  
in whole or in part by failure to properly store, install, operate or maintain Products in accordance with good industry  
practices and Aspens recommendations are excluded from warranty coverage. Damage caused by use of the  
Product other than that which it is intended is excluded from warranty coverage. Repair or replacement is Customers  
exclusive remedy under this warranty, except if such remedy is adjudicated inadequate, Aspen shall refund the  
paid price of the Products. Aspen will pay to return the Products to Customer. The turnaround time on repairs will  
usually be thirty (30) working days or less. Aspen accepts no added liability for additional days required for repair.  
This warranty shall not be enlarged or modified, and no obligation or liability of Aspen shall be created, by Aspen  
offering technical advice, assistance, or services relating to the Products. Before returning Products to Aspen on  
warranty claim, Customer shall remove from the Products any hardware, data, software or programs or keep  
backups. Aspen disclaims any liability for loss of such data in returned Products. ASPEN MAKES NO OTHER  
WARRANTY OF ANY KIND WITH RESPECT TO THE PRODUCTS, except as specified herein. ALL OTHER  
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF  
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.  
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14  
Experience the Aspen Touch.  
31207 Keats Way, Suite 104  
Evergreen, Colorado 80439  
tel: 303.468.4130 fax: 303.468.4131  
toll free: 877.427.7393  
@
email: info aspentouchsolutions.com  
Template will print  
on one sheet of  
11" x 17" paper.  

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