Asko D3451XL User Manual

ASKO  
USE AND CARE GUIDE  
SAVE THESE INSTRUCTIONS FOR FUTURE REFERENCE  
D3451  
CONTENTS  
BEFORE USING YOUR NEW DISHWASHER  
IMPORTANT SAFETY INSTRUCTIONS  
CHILD SAFETY TIPS  
2
2
2
DISHWASHER FEATURES  
LOADING THE BASKETS  
DETERGENT DISPENSER  
DISHWASHING DETERGENT  
RINSE AID DISPENSER  
3
4
5
5
6
OPERATING INSTRUCTIONS  
CARE AND CLEANING  
7
9
OVERFILL PROTECTION  
ENERGY SAVING TIPS  
SOLUTIONS TO COMMON DISHWASHING PROBLEMS  
TROUBLESHOOTING  
WASHING SPECIAL ITEMS  
INDEX  
10  
10  
11  
12  
14  
15  
16  
ASKO PRODUCT WARRANTY  
Page 1  
DISHWASHER FEATURES  
NOTE: Deviations in features may occur, depending on the model.  
Knife/Utensil Basket  
Upper Basket  
Spray Arms  
Cutlery Basket  
Lower Basket  
Filter  
Detergent Dispenser  
Rinse Aid Dispenser  
BASKETS  
Upper Basket  
Stemware  
Cup shelf  
rack  
Knife/Utensil Basket  
Knife stop  
Lower Basket  
Cutlery Basket  
Collapsible handle  
Cutlery  
compartments  
Small items  
containment lid  
Easy  
pull-out  
handle  
Page 3  
LOADING THE BASKETS  
Your new dishwasher features ASKO’s Super Cleaning  
System™. This means that after prewash, mainwash  
and intermediate rinse the water is drained out and the  
cycle continues with clean water.  
If you plan to start your dishwasher right away, it’s not  
necessary to rinse the dishes. You do, however, need  
to scrape off the large particles of food before loading.  
LOADING THE UPPER BASKET  
After you have scraped off the large food particles, place  
glasses, cups, saucers, bowls and small plates in the upper  
basket, as illustrated.  
Load stemware with the stem fitted inside one of the grooved  
tines on the stemware rack.  
The fold-down cup shelf on the right side of the basket gives  
you an additional place to stack cups and small bowls. You  
can also stack items on the stemware rack.  
This model has a knife stop on the front of the upper basket.  
This gives you a safe place to load long utensils and knives  
that won’t fit in the silverware basket. The knife stop prevents  
knives or utensils from damaging the door when you open  
and close it.  
NOTE: When loading sharp items, always be careful not to  
cut the rack coating.  
LOADING THE KNIFE/UTENSIL BASKET  
Whenever possible, knives and long utensils should be loaded in the knife/  
utensil basket attached above the upper basket. To avoid injury, items with  
the sharp ends should always be loaded with the sharp ends pointed  
toward the back of the dishwasher. Again, always be careful not to cut the  
rack coating when loading sharp items.  
LOADING THE LOWER BASKET  
Load larger items in the lower basket, such as, dinner plates,  
pots and pans, serving dishes, and casseroles. Be sure to load  
dishware facing downward or toward the center of the  
dishwasher.  
LOADING THE SILVERWARE BASKET  
The silverware basket is designed with eight compartments to  
help keep the silverware separated. Load silverware with the  
handles downwards and spread it out as much as possible to  
avoid nesting. For safety, load sharp knives with the handles  
up.  
Avoid placing silverware made of different materials (e.g., silver  
and stainless) in the same compartment because of the risk  
of discoloration. (See page 14.)  
Small items  
containment  
lid  
Small Items Containment Lid  
The silverware basket has a lid in the middle that snaps down  
over the compartments to its left or right to contain small,  
lightweight items that might slip through the rack tines or get  
washed out of the basket. The small items lid is slotted, so  
you also could use it to keep silverware separated, such as  
teaspoons.  
When loading silverware, try to avoid  
nesting the spoons and forks.  
Page 4  
DETERGENT DISPENSER  
ASKO dishwashers are designed to be energy efficient.  
Because the machine uses less water than conventional  
dishwashers, you also use less detergent and rinse aid.  
Generally, only one tablespoon of detergent is needed  
for a normal wash load. The amount of detergent needed  
for your dishes, however, could be more, depending on  
the hardness of the water in your area. (See below.)Also,  
more heavily soiled items need more detergent.  
Prewash Detergent  
Compartment  
Dispenser Lid  
Lever  
Rinse Aid  
Level Indicator  
Main Wash  
Detergent  
Compartment  
Measure and place detergent for the main wash into the  
large detergent compartment. The detergent for prewash  
goes into the small compartment to the right of the main  
wash compartment. You should use one-half the amount  
of detergent for the prewash that you use for the main  
wash. The amount of detergent used for the main  
wash and prewash combined should never be over  
three tablespoons.  
Rinse Aid  
Compartment  
Detergent  
Compartment Lid  
Dishwasher detergent is corrosive!  
Take care to keep it out of reach of  
children.  
WARNING!  
Always add the detergent just before starting the  
dishwasher, otherwise it could get damp and won’t  
dissolve properly.  
NOTE:  
We recommend that you do not add  
prewash detergent for the Delicate or Quick  
wash programs.  
DISHWASHING DETERGENT  
We recommend that you use only unscented, granular  
automatic dishwashing detergent. Using the wrong  
detergent could cause flooding and/or damage your  
dishwasher. Do not use detergent that has been wet and  
is clumped. Also, check the expiration date on the  
container.  
below for the recommended detergent amounts based  
on water hardness. Remember, you should adjust the  
amount of detergent you use by small amounts until you  
find the correct amount.  
NOTE:  
We recommend that you do not add  
prewash detergent for the Delicate or Quick  
wash programs.  
The amount of detergent needed can vary due to  
differences in water hardness. To determine the water  
hardness in your area, contact your local water utility or  
area water softening company. The harder the water,  
the more detergent you may need. Refer to the chart  
NOTE:  
If you use a dishwashing detergent with a  
rinse aid additive, you should not fill the  
rinse aid dispenser. This could cause a  
film on your dishes.  
RECOMMENDED DETERGENT AMOUNTS  
BASED ON WATER HARDNESS  
WATER HARDNESS  
DETERGENT AMOUNTS  
Soft  
Prewash  
1 teaspoon  
(0-3 grains per gallon)  
Medium  
Main wash  
Prewash  
1 to 1-1/2 tablespoons  
1 teaspoon  
1 to 2 tablespoons  
1 teaspoons  
(4-8 grains per gallon)  
Hard  
Main wash  
Prewash  
(9+ grains*)  
2 to 3 tablespoons  
Main wash  
* 12 grains and higher is extremely hard water. See below for more details.  
Twelve grains and higher is extremely hard water and  
be removed by replacing the prewash detergent with two  
tablespoons of citric acid. If the water is very hard, use a  
rinse aid that contains citric acid.  
detergent alone may not be enough. You may need to  
use a water softener to maximize the performance of  
your dishwasher.Also, in areas with extremely hard water  
(9+) you may need to wash at lower temperatures to  
prevent hard water deposits from forming in tank and  
wash system.  
Different brands of dishwasher detergent have different  
amounts of phosphorous for softening water. If you have  
hard water and use a detergent with less than 8.7%  
phosphorous content, you may need to use more  
detergent or use a detergent with more than 8.7%  
phosphorous content.  
In hard water areas, both the dishes and the machine  
can develop a white or gray film after a while. This can  
Page 5  
RINSE AID DISPENSER  
The rinse aid is released during the final rinse to prevent  
water from forming droplets on your dishes that can leave  
spots and streaks. It also improves drying by allowing  
water to “sheet” off the dishes.  
Open  
Closed  
ASKO dishwashers are designed to use liquid rinse aids.  
The rinse aid dispenser is located inside the door next  
to the detergent dispenser. (See illustration on page 3.)  
To fill the dispenser, open the cap and pour the rinse aid  
into the dispenser until the level indicator turns completely  
black. The dispenser holds about four ounces of liquid  
rinse aid.  
Dispenser  
Cap  
1. To open the dispenser, turn the cap to the “open” (left)  
arrow and lift it out.  
Be careful not to overfill the dispenser, because this could  
cause oversudsing. Wipe away any spills with a damp  
cloth. Don’t forget to replace the cap before you close  
the dishwasher door.  
2. Pour the rinse aid into the dispenser, being careful not to  
overfill.  
3. Replace the cap by inserting it aligned with “open” arrow  
and turning it to the closed (right) arrow.  
If you have soft water, rinse aid may cause a white film  
to develop on your dishes. You may not need rinse aid.  
NOTE:  
If you use a dishwashing detergent with a  
rinse aid additive, you should not fill the  
rinse aid dispenser. This could cause a  
film on your dishes.  
ADJUSTING THE AMOUNT OF RINSE AID DISPENSED  
A measured amount of rinse aid is released during the  
final rinse. As with detergent, the amount of rinse aid  
needed for your dishes depends on the hardness of the  
water in your area. (See page 5.) Too much rinse aid  
can result in lather or foaming and cause cloudiness or  
streaks on your dishes. If the water in your area is very  
soft, you may not need rinse aid. If you do, you can  
dilute the rinse aid with an equal amount of water.  
The rinse aid dispenser has six settings. Always start  
with the dispenser set on “1.” If spots and poor drying  
are problems, increase the amount of rinse aid dispensed  
by removing the dispenser lid and rotating the dial to  
”2.” If the dishes still aren’t drying properly or are spotted,  
adjust the dial to the next higher number until your dishes  
are spot-free.  
To increase the amount of rinse aid released in the  
final rinse, turn the adjustment dial to the next  
higher number.  
Rinse aid  
adjustment dial  
NOTE: Only adjust the dial one number at a time.  
WHEN TO REFILL THE RINSE AID DISPENSER  
The black dot on the rinse aid dispenser indicates the  
As the rinse aid diminishes, the size of the black dot  
on the rinse aid level indicator changes, as  
illustrated below.  
amount of rinse aid in the dispenser. As the rinse aid  
diminishes, the size of the black dot decreases. You  
should never let the rinse aid get below 1/4 full.  
Full  
Rinse Aid Level Indicator  
3/4 full  
1/2 full  
1/4 full - Should refill to eliminate spotting  
Empty  
RINSE AID INDICATOR  
This model has an indicator on the control panel that  
displays when the rinse aid dispenser is nearly empty.  
After you refill the dispenser, there may be some delay  
before this indicator goes out.  
Page 6  
OPERATING INSTRUCTIONS  
THE CONTROL PANEL  
Your ASKO dishwasher has a button-operated control panel, as illustrated below. To select a wash program or option,  
simply press the appropriate button. After you have selected the desired wash program and options, press Start/Stop.  
Rinse aid  
indicator light  
Program  
button  
Start/Stop  
button  
Option buttons  
Program indicator lights  
START  
END  
S TA R T  
S T O P  
P R O G  
E
P C - U P G R A D E  
PROGRAMS  
To select a program, simply press the program button until the indicator light for the desired program comes on. The programs  
are described below:  
“The Normal Wash program is  
Pots and Pans (170°/Sani or 140° F)  
For the heaviest soiled loads, such as casseroles, sauce pans, etc.  
used for the energy label and  
based upon AHAM standard.  
When testing with more heavy  
soil use higher temperature  
alternative the Heavy Wash  
program.”  
Heavy Wash (160° F or 130° F)  
For heavily soiled loads, such as pots, pans, casseroles, etc.  
Normal Wash (130° F or 140° F)  
For normally soiled loads, such as plates, glasses, bowls, and lightly soiled pans.  
Delicate Wash (105° F or 120° F)  
For delicate items, such as fine china and crystal, that are washed immediately  
after use. When using this program, you should set the temperature to low and dry  
the dishes without heat.  
Quick Wash (85° F or 120° F)  
For lightly soiled loads that are washed immediately after use. This program can  
also be used for delicate items, but you should set the temperature to low and dry  
the dishes without heat.  
Rinse and Hold  
To rinse dishes that you plan to wash later that day.  
OPTIONS  
To select an option, simply press the appropriate option button. The options are described below.  
Upper or Lower Basket Only  
This option lets you wash only the upper or lower basket. This means mainly the upper or lower spray arm will  
function. The upper basket indicator light on the option button will glow when only the upper spray arm is  
activated. The lower basket indicator light will glow when mainly the lower spray arm is activated. Both lights will  
glow when both spray arms are activated.  
Temperature  
The dishwasher has two temperature options for each wash program, as shown above. When this button is  
set on the high temperature, the main wash is heated to the higher temperature for the selected program. If  
it is set to low, the main wash is heated to the lower temperature. The indicator light will glow only when the  
higher temperature is selected.  
Delayed Start  
This button allows you to delay starting the dishwasher for five hours. Press this button then press Start. The  
button will glow when Delay Start is selected. To cancel Delay Start, hold down the Start/Stop button for three  
seconds.  
Drying  
This option speeds up the drying process by raising the temperature in the final rinse to 160° F to heat the  
dishes and tank before the drying cycle begins. The indicator light will glow only when this option is activated.  
Express  
This option reduces the wash time and lowers the wash temperature by 18° or 20° F. Express is not available  
with the Quick Wash and Rinse and Hold Programs.  
Page 7  
CHILD-SAFE BUTTON  
START/STOP BUTTON  
Once you have selected the wash program and  
temperature and drying options, press this button then  
close the door to start the dishwasher. (Make sure the  
door is securely closed.)  
FEATURE  
As a safety measure, Model D3451 can be programmed  
not to start unless the Temperature and Drying buttons  
are held down simultaneously. To program this feature,  
follow the steps below:  
INTERRUPTING A PROGRAM TO  
1. Turn off the power to the machine.  
2. Simultaneously press and hold down the  
Temperature and Drying buttons as you turn on the  
power to the machine. The Temperature, Drying and  
Start buttons will flash.  
ADD AN ITEM  
If you want to interrupt a program to add an item, open  
the door slightly until the spray arms stop turning. You  
can then open the door fully and place the item into the  
dishwasher. Close the door securely. The program will  
continue from where it was interrupted.  
3. Release the buttons.  
4. Press the Program button. The Pots and Pans  
button will glow to indicate the button lock is activated.  
5. Press Start to confirm your selection and return to  
the main menu.  
WARNING!  
Be extremely careful when opening the door during  
a program. The water is hot and you could get  
scalded.  
Once the child-safe feature is active, the Temperature  
and Dry buttons will flash whenever you press any of  
the buttons. To deactivate the button lock, press the  
Temperature and Dry buttons simultaneously . You can  
then select the program and options and press Start to  
start the unit. The lock will reactivate automatically in  
three minutes.  
CHANGING OR STOPPING A  
PROGRAM  
If you decide to change the program after you have started  
the machine, press the Start/Stop button for three  
seconds. You will have to select the program and options  
again when you are ready to restart the program. (Note:  
If the program has already gone through the wash cycle,  
you will have to add detergent.)  
To permanently deactivate the button lock, repeat the  
steps above. The Pots and Pans button will go out to  
indicate the button lock is off.  
END-OF-PROGRAM SIGNAL  
Model D3451 can be programmed to emit a short signal  
when the program is finished. To program this feature,  
follow the steps below:  
PROGRAM TIMES  
The program times may not always be the same  
because of variations in the household hot water  
temperature. The dishwasher heats the water to the  
proper temperature for the program selected; so if the  
temperature of the water entering the dishwasher is too  
low, the dishwasher will run longer because it takes  
longer to heat the water. Raising your water heater  
setting could help to shorten the cycle times.  
1. Turn off the power to the machine.  
2. Press and hold down the Delay Start button as you  
turn on the power to the machine. The Delay Start  
button will flash.  
3. Release the button.  
4. Press the Program button. The Pots and Pans  
button will glow to indicate the end-of-program  
signal is activated.  
5. Press Start to confirm your selection and return to  
the main menu.  
To deactivate the signal, repeat these steps. The Pots  
and Pans button will go out to indicate the signal is off.  
FAULT MESSAGES  
In the event that the machine should fail during a  
program, the control panel lights will flash to indicate an  
operation fault has occurred. The table below defines  
these signals and gives possible causes and solutions.  
See also “Troubleshooting” on page 12.  
If you have corrected the fault, turn the main power off  
then back on to remove the fault indication. If it still  
displays, try again to correct the problem or call a service  
technician.  
Flashing Indicator Light(s)  
Type of Fault and Recommended Action  
Too much water has entered the dishwasher. Call a service technician.  
Water inlet fault. Make sure the water supply is open.  
Heavy Wash  
Delicate Wash  
Quick Wash  
Valve leakage. Shut off the water supply and contact a service technician.  
The drain is blocked. See “Troubleshooting” on page 12.  
The filter is clogged. See “Cleaning the Filters” on page 9.  
Pots and Pans and Heavy Wash  
Pots and Pans and Normal Wash  
Page 8  
CARE AND CLEANING  
The interior of your ASKO dishwasher is made of  
surgical quality stainless steel that has been electro-  
polished to make it the smoothest surface available.  
The smooth surface prohibits the accumulation of dirt  
and bacteria inside the unit. If the water in your area is  
especially hard, however, lime deposits could form  
inside the machine. If this happens, you can remove  
them by putting two tablespoons of citric acid in the  
detergent compartment and running a Normal program.  
In extremely hard water areas you may need to repeat  
this process a few times to remove hard water deposits.  
CLEANING THE FILTERS  
For your convenience, we have placed the drain pump  
and filtering system within easy reach inside the tub.  
There are three components of the filtering system: the  
main filter, the coarse filter, and the fine filter.  
To do this, remove the coarse filter by squeezing the  
tabs and lifting it out. Next, unscrew the fine filter and lift  
it and the main filter out. Wash all three filters gently in  
hot, soapy water and rinse them thoroughly.  
In hard water areas, it may be necessary to clean  
chemical buildup from the filters every 12 to 18 months.  
WARNING!  
Never run the dishwasher without the filters in  
place.  
Main filter  
Food and soil particles trapped by this filter are  
pulverized by a special jet on the lower spray arm  
and washed down the drain.  
Fine filter  
This filter holds soil and food residue in the sump  
area and prevents it from being redeposited on the  
dishes during a cycle.  
Coarse filter  
Larger items, such as pieces of bone or glass, that  
could clog the drain are trapped in the coarse filter. To  
remove an item caught in this filter, gently squeeze  
the tabs on top of this filter and lift it out.  
CLEANING THE DOOR  
WARNING!  
To clean the edge around the door, use only a soft warm,  
damp rag. To prevent penetration of water into the door  
lock and electrical components, do not use a spray  
cleaner of any kind.  
Never use a spray cleaner of any kind  
on the door panel. You could damage  
the door lock and electrical  
components. And never use abrasive  
cleaners or scouring pads on the  
outer surfaces because they  
will scratch the finish.  
Also, never use abrasive cleaners or scouring pads on  
the outer surfaces because they will scratch the finish.  
Some papers towels can also scratch or leave marks on  
the surface.  
Also, some paper towels  
can scratch or leave  
marks on the stainless  
steel surface.  
Page 9  
CLEANING THE DRAIN PUMP  
To reach an item caught in the drain pump, remove the  
filters then the small black insert in the sump area.  
On occasion something may get through the filters and  
into the drain pump. The drain pumps on ASKO  
dishwashers are designed to automatically reverse if  
anything should get caught in the propellers, thus ejecting  
the item back into the sump area or down the drain.  
Should you need to remove an obstacle from the drain,  
first turn the power off then remove the filters (as  
explained on page 9). Next, lift out the adaptor piece on  
the left side of the sump area. (You might want to remove  
any standing water first.) You can then look into the sump  
area for the item causing the obstruction. You may need  
to use your finger to move the pump blade and loosen  
the object. Should you find something, simply scoop it  
out then replace the adaptor piece and the filters.  
WARNING!  
WARNING!  
Never run the dishwasher without the filters in  
place.  
Be sure to replace the adaptor piece before you  
put the filters back in.  
OVERFILL PROTECTION  
Your ASKO dishwasher has an overfill protection device  
that automatically shuts off the inlet valve and circulation  
pump and starts the drain pump if the water level in the  
unit should rise above the normal level. If this happens,  
turn the water off at the main supply and call for service.  
If there is water in the base pan due to an overfill or  
small leak, the water must be removed before the  
dishwasher will start.  
When an overfill is detected, the Heavy wash light will  
flash. (See Fault Messages on page 8.)  
ENERGY SAVING TIPS  
If you plan to wash the dishes right away, there’s no  
need to pre-rinse. Simply scrape off large particles  
and load the dishes.  
Don’t use the high temperature for lightly soiled  
dishes.  
Avoid using the heated dry option. (You can speed  
up the drying process by opening the door slightly to  
release the moist air.)  
Wash only full loads.  
Use the Pots & Pans and Heavy wash programs only  
for heavily soiled dishes.  
Page 10  
SOLUTIONS TO COMMON DISHWASHING PROBLEMS  
As with any new appliance, it sometimes takes using it a  
few times to learn to operate it properly. If you are having  
minor performance problems with your dishwasher, read  
this section before calling for service. It may save you  
time and unnecessary expense.  
NOTE: ASKO has no control over what is put in our  
appliances once installed in a customer’s home. You are  
solely responsible for what you wash in your ASKO  
dishwasher.  
Poor washing performance  
Chipped or Broken Dishes  
The dishes may not be loaded properly. Make sure  
that soiled surfaces are facing downward or toward  
the center of the dishwasher. Also, make sure that  
the bowls, pots, etc., are not stacked so closely that  
water can’t reach the soiled surfaces.  
When you load the dishes, be sure they’re securely  
in place and will not fall over or strike against each  
other during the wash.  
Load glasses between the tines, not straddling them.  
Move the baskets in and out slowly to avoid slamming  
the dishes together.  
Make sure you are using the appropriate program  
settings for the dirtiness of your dishes.  
Make sure not to load dishes so high that the spray  
arms could strike them.  
Make sure tall glasses and stemware will clear the  
top of the tub when you push the basket in.  
Always load delicate items in the top basket.  
Do not overload the dishwasher.  
An item may be obstructing the spray arm rotation.  
With the baskets loaded and in place, manually turn  
the spray arms to make sure they move freely.  
Your dishwasher detergent should be fresh and stored  
tightly closed in a cool, dry place. Old or caked  
detergent will not dissolve properly. Wait until you  
are ready to start the dishwasher to add the detergent.  
If you are using the Delay program, make sure the  
dispenser is dry before adding the detergent.  
Your dishwasher detergent may be inferior. Try a  
different brand.  
Make sure the rinse aid dispenser is filled. (See page  
6.)  
If you have hard water in your area, try adding more  
detergent and increasing the amount of rinse aid  
dispensed. (See page 5.)  
Do not jam the glasses together when loading.  
Stains and discolorations  
Stains or discoloration on dishes could be caused by a  
number of things. Listed below are some of the most  
common causes. See also “Washing Special Items” on  
page 14.  
Too much iron or manganese in the water can cause  
yellow or brown marks on your dishes. As a  
temporary solution, in place of the prewash detergent,  
use one teaspoon to one tablespoon of citric acid  
crystals. You should consider installing a water  
filtering system.  
Check that the spray arm jets are not clogged.  
Do not overload the dishes and be careful to avoid  
nesting.  
Coffee and tea stains usually have to be removed by  
handwashing in a solution of 1/2 cup bleach and one  
quart of water. (Do not use on sterling silver or silver  
plate.) Be sure to rinse these items thoroughly before  
putting them in the dishwasher so there is no bleach  
residue on the dishware.  
Poor drying performance  
Select the Heated Dry option.  
If you don’t want to use Heat Dry, you can decrease  
the drying time by opening the door slightly to let out  
the warm, humid air.  
Make sure the rinse aid dispenser is filled. (See page  
6.)  
Make sure you use the proper amount of rinse aid.  
(See page 6.)  
Load items with concave bottoms tilted so as much  
water as possible will run off.  
Unload the bottom basket first to avoid spilling water  
onto the dishes when unloading the top basket.  
Certain plastics may need to be towel dried.  
Etching  
If you have a cloudy film on your dishes that can’t be  
removed, it could be etching. To prevent etching, try the  
following:  
Use less detergent. You may be using too much for  
the water hardness in your area. (See page 5.)  
Use a good quality dishwasher detergent.  
Do not overload the machine. Water should circulate  
freely to ensure adequate rinsing and draining.  
Fill the rinse aid dispenser (unless you have soft water  
in your area; in which case you may not need a rinse  
aid.) (See page 6.)  
Plastic items  
Always check the manufacturer’s suggested care  
instructions before washing plastic in your  
dishwasher.  
Some high-acid foods can discolor plastic. You  
should rinse these items if you do not plan to run the  
dishwasher right away.  
Use a lower water temperature setting.  
Do not use the Heat Dry option.  
Do not pre-rinse the dishes; just scrape off large food  
particles and bones.  
Plastic items dry poorly and may need to be towel  
dried.  
Page 11  
REMOVING HARD WATER SPOTS FROM DISHES  
To remove hard water spots, try the following:  
1. Run dishes through a normal wash program.  
4. Pour two cups of vinegar into a bowl and set the  
bowl face up on the bottom rack of the dishwasher.  
5. Run the dishes through a Normal wash program.  
2. Remove all metal dishware, such as cutlery, pans,  
etc., from the dishwasher.  
If this doesn’t work, try the same process with 1/4 cup of  
citric acid crystals (available at most drug stores) instead  
of vinegar.  
3. Do not add detergent.  
TROUBLESHOOTING  
If you should experience a problem with your dishwasher,  
you should review the list of frequently encountered  
situations below. It could save you the cost and  
inconvenience of a service call.  
Type plate  
Even though the product is under warranty, if the problem  
is not caused by defective product workmanship or  
materials, you will be charged for a service call. Refer to  
page 16 to determine what is and is not covered under  
your warranty. If you’re still not sure, contact the ASKO  
Advisory Center before you call a service technician.  
(see below)  
BEFORE YOU CALL  
Before calling for service or contacting ASKO regarding  
a warranty issue, make a note of the model name, type  
number and serial number. The model is on the front of  
the dishwasher. The type plate with the type name and  
serial number is located on the inside edge of the door.  
(See illustration at right.)  
Type Name  
Type: DW20.x  
ASKO Advisory Center Phone Number:  
972-238-0794 or 800-898-1879  
12-digit  
Serial  
Number  
000000000000  
Detergent left in compartment  
Dishwasher leaks  
Be careful not to load items so close to the dispenser  
that the cover will not open to release the detergent.  
Use only unscented, granular automatic dishwasher  
detergent. Using a liquid detergent could cause  
oversudsing and leakage.  
The dispenser is not supposed to open when you  
use the Rinse program.  
You should always use fresh detergent.  
Your dishwasher detergent should be fresh and stored  
tightly closed in a cool, dry place. Old or caked  
detergent should be thrown away because it will not  
dissolve properly and will leave a gritty residue on  
the dishware.  
The amount of detergent needed for your dishes  
depends on the hardness of the water in your area.  
Contact your local utility company to learn the water  
hardness in your area then refer to the chart on page  
5 to determine the amount of detergent you should  
use.  
Wait until you are ready to start the dishwasher to  
add the detergent.  
Be careful not to overfill the rinse aid dispenser.  
Spilled rinse aid could cause oversudsing and lead  
to overflowing. Wipe away any spills with a damp  
cloth.  
If you are using the Delay program, make sure the  
dispenser is dry before adding the detergent.  
The detergent compartment only opens in the main  
wash programs, not the Rinse program.  
Make sure the dishwasher is level. (See the  
installation instructions.)  
Dishwasher makes unusual noises  
Dishwasher runs too long  
This usually means that something is not loaded  
properly. Make sure the dishes are securely in place  
and that nothing has fallen between the basket tines.  
Also, place small items in the small items  
compartment and close the lid. (See page 4.)  
If the temperature of the water entering your dishwasher  
is below 120°, the dishwasher runs longer because it  
heats the water to the proper temperature for the  
program selected. Raising your water heater setting  
may help to shorten the cycle times. If this doesn’t  
resolve the problem, call the ASKO Advisory Center.  
Continued on next page.  
Page 12  
TROUBLESHOOTING, continued  
Dishwasher does not drain properly  
Dishwasher will not start  
Make sure that the cycle was complete before you  
opened the dishwasher. If not, allow it to complete  
and check again.  
Make sure the dishwasher is turned on and the door  
is closed securely.  
Make sure the Delay option is not turned on.  
Some water left in the sump area near the drain is  
normal.  
Check that the water supply is connected properly  
and the water is turned on.  
If the plumbing code in your area requires an air gap,  
make sure that the air gap isn’t blocked or plugged.  
Make sure the power cord is properly plugged into  
the wall socket.  
If the unit is connected to a garbage disposer, make  
sure the disposer is empty.  
Check your fuse box for a blown fuse or tripped circuit  
breaker.  
If water backs up into the sink, check the garbage  
disposer and trap for blockage.  
Check the dishwasher filters and drain area for  
blockage. (See page 10.)  
Check for a kink in the drain hose.  
Dishwasher does not fill properly  
Make sure the water supply is turned on.  
Make sure the dishwasher is turned on and the door  
is closed securely.  
Check for crimps in the water feed line.  
The system is designed to detect an overflow. When  
it does, it shuts off the inlet valve and circulation  
pump and turns on the drain pump. (See “Overfill  
Protection” on page 10.)  
Page 13  
WASHING SPECIAL ITEMS  
Most common dishware items can be safely washed in  
an automatic dishwasher. If you have any doubts about  
a particular item, check with the manufacturer to see if it  
is dishwasher safe. If that isn’t possible, you might wash  
one item of a set a few times and compare it to the rest  
of the set to determine if washing it in the dishwasher  
had any affect on it.  
NOTE: ASKO has no control over what is put in our  
dishwashers once installed in a customer’s home. You  
are solely responsible for what you wash in your  
ASKO dishwasher.  
Dishwasher  
Material  
Safe  
Information and Recommendations  
Aluminum  
Yes, with  
caution  
Anodized aluminum may fade or darken. Patches and discoloration may appear,  
but they can be removed with steel wool. Load aluminum utensils (such as a pie  
tin or roasting pan) where they do not touch other dishes because this can cause  
gray or black marks. You can remove these spots with a nonabrasive cleaner.  
Cast Iron  
China  
No  
The seasoning is lost and the iron rusts. Hand wash and dry immediately.  
Yes, with  
caution  
China without decoration or with decoration protected by glaze is dishwasher  
safe. However, you should arrange the objects so they do not touch each other or  
they could be damaged.  
China with a pattern on top of the glaze or with gold leaf decoration may fade. If  
possible, check with the manufacturer. If that isn’t possible, wash one item over  
an extended period then compare it with the colors and patterns of the rest of the  
set. Wash in the Quick program on a low temperature setting.  
Copper  
Crystal  
Yes, with  
caution  
Do not wash copper in the same load as silver or silver plate. It could discolor the  
silver items. Do not let copper items come in contact with stainless steel.  
No  
Antiques and very delicate china should not be washed in the dishwasher. Certain  
types of lead crystal may etch if machine washed. Check with the manufacturer.  
Yes  
Wash at a low temperature setting. Be sure to load crystal dishware so that it is  
secure and will not fall over or knock against other dishware while being washed.  
Dirilyte  
No  
No  
Gold-colored flatware can become discolored.  
Cannot withstand machine washing.  
Disposable  
plastic items  
Flatware with  
No  
Certain types of adhesives may loosen when machine washed.  
bonded handles  
Glass  
Yes  
No  
Exception: Milk glass may turn yellow.  
Knives  
Sharp kitchen knives may become dull if washed in very hot water and allowed to  
contact other items during the wash. Wood handles may also warp, crack, or  
loosen. Plastic handles may discolor. Check manufacturer’s washing instructions.  
Lead crystal  
No  
No  
Certain types of lead crystal may etch if machine washed.  
Non-dishware  
items  
Never wash items such as electronic air cleaners, air filters of any kind, paint  
brushes, etc. You could damage the dishwasher.  
Non-stick  
coatings  
Yes  
If marked “Dishwasher Safe.” After washing, wipe the non-stick coating area with  
vegetable oil to maintain its non-stick quality.  
Pewter  
Plastic  
No  
Pewter will tarnish when machine washed.  
Yes  
If the item is labeled “Dishwasher Safe.” Do no use heated dry. Do not wash  
disposalbe plastic items.  
Silver and  
Silver plate  
Yes, with  
caution  
Rinse these items if you’re not going to wash them immediately; salty or acidic  
foods can stain if left on. Dry dishwasher detergent can produce black marks  
which are difficult to remove. Do not put silver and silver plate in the same silverware  
basket with stainless steel. Contact between these metals can damage silver.  
Do not wash copper utensils in the same load. This could cause a brown film on  
the silver. Also, adhesives used to attach some hollow-handled knives can loosen.  
Stainless  
Steel  
Yes, with  
caution  
Rinse these items if you’re not going to wash them immediately; salty or acidic  
foods can stain if left on. Dry dishwasher detergent can produce black marks  
which are difficult to remove. Do not mix different types of stainless steel in the  
same load.  
Tin  
No  
No  
Tin will rust.  
Wood  
Unless marked “Dishwasher Safe” by the manufacturer. Wood can warp, crack or  
lose shape with any kind of washing.  
Page 14  
INDEX  
A
L
Aluminum  
14  
8
Lead crystal  
Lower basket  
14  
3
B
Buzzer, end-of-program  
M
C
Main filter  
9
5
Main wash detergent compartment  
Care and cleaning  
Cast iron  
9
14  
8
8
14  
9
N
Changing or stopping a program  
Child-safe button feature  
China  
Coarse filter  
Common dishwashing problems  
Control panel  
Non-dishware items, washing  
Non-stick pans, washing  
14  
14  
O
11  
7
Operating instructions  
Options  
7
7
Copper  
Crystal  
14  
14  
P
Pewter  
14  
11, 14  
D
Plastic items  
Detergent dispenser  
Detergent left in compartment  
Dirilyte  
3
12  
14  
Pre-wash detergent compartment  
Program options  
Programs  
5
7
7
Dishwasher  
R
does not drain properly  
does not fill properly  
features  
makes unusual noises  
runs too long  
12  
13  
3
12  
12  
11  
14  
9
Rinse aid dispenser  
filling  
6
6
6
setting amount dispensed  
S
Dishwashing problems  
Disposable plastic  
Door, cleaning  
Drain, problems  
Drain pump, removing an obstacle  
Serial number location  
Service  
12  
16  
8
Signal, end-of-program  
Silver  
Silver plate  
13  
10  
14  
14  
4
4
11  
3
14  
11  
8
Silverware basket  
Small items compartment  
Solutions to problems  
Spray Arms  
E
End-of-program signal  
Energy saving tips  
Etching  
8
10  
11  
Stainless steel  
F
Stains and discolorations  
Start/Stop button  
Stemware rack  
Fault messages  
Fill problems  
8
13  
9
9
14  
3
Filtering system  
Fine filter  
Flatware with custom handles  
T
Tin  
14  
12  
12  
Troubleshooting  
Type plate location on unit  
G
Glass  
14  
U
H
Unusual noises  
Upper basket  
12  
3
Hard water  
5
removing spots  
12  
V
I
Warranty information  
16  
Interrupting a program to add an item  
8
W
K
Wash programs  
Washing special items  
Water hardness  
Wood  
7
14  
5
Knife stop  
Knives  
4
14  
14  
Page 15  
ASKO PRODUCT WARRANTY  
MODEL D3451  
Be sure to complete the Warranty Registration Card you received with your appliance and mail it to AM  
Appliance Group to validate your appliance warranty.  
Cosmetic damage must be reported to your dealer within five days from the date of purchase. After unpacking  
the dishwasher, thoroughly check the unit for cosmetic damage.  
FOR RESIDENTIAL INSTALLATIONS ONLY  
LENGTH OF WARRANTY  
AM APPLIANCE GROUP WILL PAY FOR:  
Three-Year Full Warranty  
ASKO replacement parts and/or repair labor to correct defect in  
materials or workmanship. Service must be provided by an  
authorized ASKO service agent.  
From date of purchase.  
Fourth & Fifth Year Limited  
Warranty  
ASKO replacement parts (not including labor) for any defective solid-  
state controls, timers, motors, or pumps as well as defective  
dishwasher racks – does not include damage due to misuse or  
abuse. Service must be provided by an authorized ASKO service  
agent.  
Three year full plus fourth and fifth year  
limited from date of purchase.  
ASKO replacements parts (not including labor) of the stainless steel  
tank or inner door panel if it fails to hold water due to a manufacturing  
defect, such as rusting or cracking. Service must be provided by an  
authorized ASKO service agent.  
Lifetime Warranty  
FOR NON-RESIDENTIAL INSTALLATIONS  
Six-Month Full Warranty  
ASKO replacement parts and/or repair labor to correct defect in  
materials or workmanship. Service must be provided by an  
authorized ASKO service agent.  
From date of purchase.  
AM APPLIANCE GROUP WILL NOT PAY FOR:  
A. Service calls to:  
1. Correct the installation of the appliance.  
2. Repair damage due to shipment, delivery, installation, misuse or abuse.  
3. Instruct how to use the appliance.  
4. Replace house fuses or correct house wiring.  
5. Correct house plumbing, including drain problems related to improper installation. (High loop, disposer  
knockout, disposer not draining, etc.)  
6. Clean or service air device in drain line.  
B. Repair and/or replacement parts for failure of product if appliance is used for other than home/residential use.  
C. Damage resulting from accident, fire, floods, acts of God, alteration, misuse, abuse, improper installation, or  
installation not in accordance with local electrical or plumbing codes.  
D. Any shipping costs for parts during the limited warranty period.  
E. Replacement parts or repair labor costs for units operated outside the Continental United States.  
F. Pickup and delivery. ASKO washers are designed to be repaired in the home.  
IN NO EVENT SHALL AM APPLIANCE GROUP BE RESPONSIBLE  
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.  
Some states will not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or  
limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights which  
vary from state to state.  
For warranty service, contact the dealer from whom you purchased the unit or an authorized ASKO service  
agent. Service will be provided during normal business hours. Should you have a service problem that cannot be  
resolved locally, contact AM Appliance Group at the numbers listed below. Before calling for service or contacting AM  
Appliance Group regarding a warranty issue, make a note of the model, type name, and serial number (see page 12).  
AM Appliance Group  
P. O. Box 851805  
ASKO Advisory Center  
800-898-1879  
Richardson, Texas 75085-1805  
or 972-238-0794  
Page 16  
Art No. 8076763.Rev. 01  

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