User’s manual
ML17939/ML17959
Two-line corded telephone/
answering system with
caller ID/call waiting
Parts checklist
Your telephone package contains the following items. Save your sales receipt
and original packaging in the event warranty service is necessary.
Telephone base
Handset with coiled
handset cord
Power adapter
Telephone line cords: clear
Mounting bracket
(2-conductor) and black (4-conductor)
/ML17959
/ML17959
Replacement
directory card
User’s manual
Quick start guide
User’s manual
ML17939/ML17959
Two-line corded telephone/
answering system with
caller ID/call waiting
Table of contents
Answering system settings..................21
Answer on/off......................................21
Announcement selection................21
Announcement A and B..................22
Getting started
Quick reference guide..............................2
Optional backup battery
installation................................................4
Announcement A and B time
Telephone installation..............................5
Telephone base installation..............5
Data port.........................................................8
Installation options.....................................9
Tabletop to wall installation.............9
Wall to tabletop installation.........11
Optional headset......................................13
Directory card............................................13
settings...............................................23
Call screening.......................................24
Number of rings..................................24
Incoming message length..............25
Remote code.........................................25
Priority code..........................................26
Message alert tone............................26
Voicemail indicator settings................27
Voicemail indicator.............................27
Clear voicemail indication..............27
Menu setup
Telephone settings..................................14
Menu overview.....................................14
Ringer volume......................................15
Ringer melody......................................15
LCD language........................................16
LCD backlight........................................16
Date and time.......................................16
Key tone..................................................17
Scroll rate...............................................17
Call settings................................................18
Set the primary line...........................18
Turn COVM (central office
voicemail) on or off......................28
Telephone operation
Basic operation.........................................29
Making, answering or ending
a call ..................................................29
On hook dialing (predialing)..........30
Clearspeak™ dial-in-base
speakerphone..................................30
Switching between the handset,
headset and speakerphone......30
Turn automatic line selection
on or off.............................................18
Temporary ringer silencing............30
Redial........................................................31
Auto redial..............................................32
Options while on calls...........................33
Volume control.....................................33
Flash/call waiting...............................33
Mute...........................................................33
Turn auto speaker on or off..........18
Choose the preferred mode..........19
Set home and local area codes...19
Choose how to store repeat
calls in the call history...............20
Select tone or pulse dialing..........20
Hold...........................................................33
Temporary tone dialing....................34
Switching between lines.................34
Conference calls..................................34
Two-way recording.............................35
Chain dialing.........................................36
Saving a call history entry to
the directory....................................49
Saving a call history entry to a
speed dial location.......................50
Reasons for missing caller ID
information............................................51
Answering system
Speed dial
Speed dial memory overview.............37
Speed dial operation..............................38
Answering system and voicemail.....52
Answering system operation..............53
Message capacity................................53
Storing a number in a
Answering system
speed dial location.......................38
new message indication............53
Reviewing a speed dial number..38
Editing a speed dial number.........39
Dialing a speed dial number.........39
Deleting a speed dial number......40
Call screening .....................................53
Call intercept.........................................53
Priority code..........................................53
Message playback..............................54
Options during playback.................54
Delete all old messages..................55
Record and play memos.................55
Remote access...........................................56
Directory
Directory overview...................................41
Directory memory capacity............41
Character chart....................................41
Directory operation.................................42
Creating a directory entry..............42
Reviewing directory entries...........42
Searching by name............................43
Editing directory entries..................43
Appendix
Screen icons, indicator lights and
alert tones..............................................57
Indicator lights.....................................57
Screen icons..........................................57
Alert tones .............................................58
Screen display messages.....................59
Troubleshooting........................................61
General product care.............................66
Important safety information.............67
Safety information..............................67
Copying directory entries to
speed dial memory.......................44
Dialing directory entries..................44
Deleting directory entries...............44
Caller ID
About caller ID..........................................45
Information about caller ID with
call waiting.......................................45
Especially about corded
telephones........................................67
How caller ID history (call log)
works...................................................46
FCC and ACTA information..................68
Part 15 of FCC rules...............................70
Limited warranty.......................................71
Technical specifications........................73
Index...............................................................74
Remote access wallet card.................76
Caller ID operation..................................47
Memory match ....................................47
Missed calls indicator.......................47
Reviewing call history.......................47
Dialing options.....................................48
Dialing a call history entry.............48
Deleting call history entries..........48
Getting started
Installation preparation
You must install the power
adapter before using the
telephone.
See pages 6-7 for easy
instructions.
If you subscribe to high speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between each
telephone line cord and telephone wall jack (pages 6 and 7). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the telephone
base display - remove it before use.
For customer service or product information, visit our website at
1 (866) 288-4268.
Avoid placing the telephone base too close to:
• Communication devices such as television sets, VCRs, or cordless telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of the washing machine or
work bench.
1
Getting started
Quick reference guide
DELETE
ENTER
Press to delete the displayed directory, or call history entry (pages 44
and 48).
Press to select
a menu item or
to save a setting
(page 14).
Press to backspace and erase a digit or character (pages 38 and 42).
During message playback, press to delete the message currently
playing (page 54).
When the telephone is idle, press to delete all old messages (page 55).
DIR
Press to enter the directory (page 42).
MENu
Press to enter the main menu (page 14).
CID
Press to display call history information
(page 47).
CANCEL
Press to cancel an operation and go back
to the previous menu (page 14).
Press and hold to return to idle mode
(page 14).
CoNf
hoLD
Press to initiate a three-way conference call (page 34).
Press to place a call
on hold (page 33).
LINE 1, LINE 2
Press to make or answer a call on the selected line (page 29).
/SKIP
Press to skip to the next
message (page 54).
/REPEAT
While entering names or
numbers, press to move the
cursor to the right (pages 38
and 42).
While playing messages,
press to repeat the message,
or press twice to hear the
previous message (page 54).
While entering names or
numbers, press to move the
cursor to the left (pages 38
and 42).
/
While in the menu, press to
scroll up or down (page 14).
Press to go back to the
previous menu (page 14).
While reviewing the directory
or call history, press to scroll
through entries or press and
hold to scroll continuously.
(pages 42 and 47).
/ANS oN/off LINE1/LINE2
Press to turn the built-in
answering system on or off
(page 21).
/PLAY/SToP LINE1/LINE2
Press to start or stop
message playback (page 54).
Press to stop recording a
memo (page 55).
2
Getting started
Quick reference guide
fLASh
PAuSE
During a call, press to answer an incoming call
when you receive a call waiting alert (page 33).
Press to insert a two-second
dialing pause in a number stored
in the directory or speed dial
memory (pages 38 and 42).
(AuTo) REDIAL
DISP DIAL
Press to dial the last number dialed
when the telephone is off hook
(page 31).
Press to dial the number
currently displayed
(page 30).
When the telephone is idle, press to
display the last five numbers dialed.
You can choose to dial a displayed
number or use the auto redial
feature (pages 31 and 32).
+
voL
While the telephone is not in
use, press to increase the ringer
volume for both lines (page 15).
During a call, press to increase the
listening volume (page 33).
During message playback, press
to increase the playback volume
(page 54).
-
voL
While the telephone is not in
use, press to decrease the ringer
volume for both lines (page 15).
During a call, press to decrease
the listening volume (page 33).
During message playback, press
to decrease the playback volume
(page 54).
SPEAKER
hEADSET
Press to turn the
base speakerphone
on or off (page 29).
Press to activate the headset
when a corded headset is
connected (pages 13 and 29).
LowER
MuTE
Press to enter the lower
locations of the speed dial
keys (page 37).
During a call, press to mute the
microphone (page 33).
When a call is ringing, press to
mute the ringer (page 30).
Speed dial keys
Press to dial or review a stored
speed dial number when the
telephone is idle (pages 38 and 39).
3
Getting started
Optional backup battery installation
Install three AA alkaline batteries (purchased separately) to use this telephone
in the event of a power failure. If power fails with working batteries installed,
all functions work properly except for the display illumination.
If power fails and no batteries are installed, you can make or answer calls on
line 1 using only the handset. Last number redial and speed dialing are also
supported, but the screen display will be dimmer than usual.
Install the batteries as shown below:
1. Press the tab and pull to remove the battery compartment cover. Insert
three AA alkaline batteries (purchased separately) following the polarity
markings in the battery compartment.
2. Replace the battery compartment cover.
NOTE: If no backup batteries are installed and the power adapter is connected, appears
steady on the screen.
4
Getting started
Telephone installation
Telephone base installation
1. Install the mounting bracket for tabletop use.
a
b
option 1: Insert the tabs into slots
and
to install your telephone in
A
B
a low tabletop position. Press the flexible tabs
bracket until it clicks into place.
and
on the mounting
B
A
A
option 1: Low tabletop position
option 2: Rotate the mounting bracket 180degrees. Insert the tabs into slots
c
d
and
to install your telephone in a high tabletop position. Press the
A
B
flexible tabs
and
on the mounting bracket until it clicks into place.
c
A
B
A
option 2: high tabletop position
5
Getting started
Telephone installation
2. Connect the telephone line cord(s) and the power cord to the telephone base.
If you subscribe to high speed Internet service (DSL - digital subscriber line)
through your telephone line, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Please contact your DSL service
provider for more information about DSL filters.
option 1: If you have a two-line wall jack, install your telephone base as
shown below.
Plug the other end of the black
telephone line cord (4-conductor)
into the wall jack.
Plug the large
end of the power
L1+L2
adapter into an
electrical outlet
not controlled by
a wall switch.
If you have DSL
high speed Internet
service, a DSL filter
(not included) is
required.
Plug one end of the
black telephone line
cord (4-conductor)
into the jack labeled
LINE 1/L1+L2 on
the back of the
telephone base.
Plug the small end
of the power adapter
into the power jack
on the back of the
telephone base.
Plug the other end of the
coiled handset cord into the
left side of the telephone base.
One end of the coiled telephone
line cord has already been plugged
into the handset. Make sure it is
plugged in firmly.
NOTES:
•
•
Use only the power adapter supplied with this product. To order a replacement power
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
The power adapter is intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-
the-table or cabinet outlet.
6
Getting started
Telephone installation
option 2: If you have two one-line wall jacks, install your telephone base as
shown below.
Plug the other end of
the black telephone
line cord (4-conductor)
into the wall jack.
Plug the other end of
the clear telephone
line cord (2-conductor)
into the wall jack.
L1
L2
Plug the large
end of the power
adapter into an
electrical outlet
not controlled by
a wall switch.
If you have DSL
high speed Internet
service, a DSL filter
(not included) is
required.
Plug one end of the
clear telephone line
cord (2-conductor)
into the jack labeled
LINE 1/L1+L2 on
the back of the
telephone base.
Plug one end of the
black telephone line
cord (4-conductor)
into the jack labeled
LINE 2 on the back of
the telephone base.
Plug the small
end of the power
adapter into the
power jack on
the back of the
telephone base.
Plug the other
end of the
coiled handset
cord into the
left side of the
telephone base.
One end of the coiled
telephone line cord
has already been
plugged into the
handset. Make sure it
is plugged in firmly.
NOTES:
•
•
Use only the power adapter supplied with this product. To order a replacement power
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
The power adapter is intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-
the-table or cabinet outlet.
7
Getting started
Data port
If you want to connect another device (such as a modem or fax machine) to
the wall jack, use the jack labeled DATA on the back of the telephone base.
The data port uses line 2 only.
DATA port
8
Getting started
Installation options
If you want to mount your telephone on a wall, connect the telephone base
to a standard dual-stud telephone wall mounting plate. If you do not have
this mounting plate, you can purchase one from many hardware or consumer
electronics retailers. Professional assistance may be required to install the
mounting plate.
Tabletop to wall installation
To install your telephone base in the wall installation position, make sure you
first unplug the power adapter from the electrical outlet and the telephone
line cord from the wall outlet.
1. Hold down the switch hook on the telephone base, then slide the handset
tab upwards to remove it from the slot. Rotate the handset tab 180 degrees.
Push the handset tab down into the slot until it locks into position.
Switch hook
2. Press in the direction indicated by the arrows to release the mounting
bracket. Remove the mounting bracket from the telephone base.
option 1: Low tabletop position
option 2: high tabletop position
9
Getting started
Installation options
3. Plug the coiled handset cord into the handset and the telephone base.
Plug the small end of the power adapter cord into the power jack on the
back of the telephone base.
4. Plug the telephone line cords into the wall jacks.
option 1: If you have a single two-line wall jack, use only the black
telephone line cord (4-conductor).
Plug one end of the black telephone line cord into the jack labeled
LINE 1/L1+L2 on the back of the telephone base. Plug the large end of the
power adapter into an electrical outlet not controlled by a wall switch.
If you have DSL high
L1+L2
speed Internet service,
a DSL filter (not
included) is required.
option 2: If you have two separate one-line wall jacks, use both telephone
line cords.
Plug one end of the clear telephone line cord into the jack labeled
LINE 1/L1+L2 on the back of the telephone base. Plug one end of the
black telephone line cord into the jack labeled LINE 2. Plug the other end
of the clear telephone line cord and the other end of the black telephone
line cord into the wall jacks.
L1
L2
If you have DSL high speed
Internet service, a DSL filter
(not included) is required.
10
Getting started
Installation options
5. Wrap the telephone line cord as show below. Mount the telephone on the
mounting plate until it is held securely into position. Plug the large end of
the power adapter into an electrical outlet not controlled by a wall switch.
wall to tabletop installation
To return the telephone base from wall installation to tabletop position:
1. Unwrap the telephone line cord. Remove the telephone base from the
wall. Unplug the telephone line cord from the telephone wall jack and the
power adapter cord from the electrical outlet.
11
Getting started
Installation options
2. Hold down the switch hook on the telephone base, then slide the handset
tab upwards to remove it from the slot. Rotate the handset tab 180 degrees.
Push the handset tab down into the slot until it locks into position.
Switch hook
3. Follow the steps in Telephone base installation on pages 5-7 to install
your telephone for tabletop use.
12
Getting started
Optional headset
You can use this telephone hands free when you install any industry standard
2.5mm corded telephone headset (purchased separately). The telephone
plays an error tone if you press hEADSET when a headset is not plugged into
the headset jack.
For best results, use an AT&T 2.5mm headset. To order an AT&T 2.5mm
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Plug a 2.5mm headset
into the jack on the right
side of the telephone
base (beneath the small
rubber flap).
Directory card
Use the directory card to record the names of the speed dial numbers you stored.
To write names on the directory card:
1. Remove the clear plastic cover by inserting the tip of a small item such as
a paperclip into the hole at the top edge of the cover.
2. Pull out the directory card.
3. Write the information on the directory
card.
4. Replace the directory card and the
plastic cover.
To change the directory card:
1. Follow steps 1 and 2 above to remove
the old directory card.
2. Insert the new directory card and
replace the plastic cover.
13
Menu setup
Telephone settings
Menu overview
Use the menus to change the telephone settings.
1. When the telephone is idle, press MENu to enter the main menu.
2. Press
3. Press
or to scroll to the feature to be changed. Press ENTER.
or to scroll to the desired settings.
4. Press ENTER to save your selection. The telephone plays a confirmation
tone and returns to the previous menu. Press /REPEAT to go back to the
previous menu. To exit without making changes, press CANCEL.
-oR-
Press and hold CANCEL to return to idle mode.
NOTE: If no key is pressed within 30 seconds, the telephone automatically returns to
idle mode.
Menu structure
Ringer volume
Ringers
Ringer melody
LCD language
LCD backlight
Set date/time
Key tone
Scroll rate
Directory
Call log
Primary line
Auto line sel
Auto speaker
Preferred mode
Set area code
Repeat calls
Dial mode
Speed dial
Phone settings
Call settings
Answering sys
Voicemail
Choose annc
Annc A
Play messages
Announcement
Delete all old
Record memo
Answer ON/OFF
Ans sys setup
Annc B
Set annc A time
Set annc B time
Mailbox 1
Mailbox 2
Call screening
# of rings
Msg length
Clr voicemail
Remote code
Priority code
Msg alert tone
L1 covm ON/OFF
L2 covm ON/OFF
14
Menu setup
Telephone settings
Ringer volume
You can set the ringer volume level (1-6) or turn the ringer off. When the
ringer is off, Ringer muted appears on the screen.
PHONE SETTINGS
Ringers
LCD language
1. When the telephone is idle, press MENu.
2. Press or to scroll to Phone settings. Press ENTER.
LCD backlight
3. Press or to scroll to Ringers. Press ENTER.
4. Press or to scroll to Ringer volume. Press ENTER.
RINGERS
5. Press or to select the desired line (Line 1,
Ringer volume
Line 2 or Lines 1 & 2). Press ENTER.
Ringer melody
+
-
6. Press , , voL or voL to adjust the ringer volume
for the selected line.
RINGER VOLUME
Line 1
Line 2
7. Press ENTER to save your setting. The telephone
plays a confirmation tone and returns to the
previous menu.
Lines 1 & 2
NOTES:
+
-
•
•
Pressing voL or voL when the telephone is idle adjusts the ringer volume for both lines.
If the ringer for either or both lines is muted, for the corresponding line or both lines
flashes on the screen when the telephone is idle or there is an incoming call.
Ringer melody
Use this feature to choose one of the 10 ringer melodies for incoming calls.
You can choose different ringer melodies for each line or the same ringer
melody for both lines.
RINGERS
Ringer volume
Ringer melody
1. When the telephone is idle, press MENu.
2. Press or to scroll to Phone settings. Press ENTER.
3. Press or to scroll to Ringers. Press ENTER.
4. Press or to scroll to Ringer melody. Press ENTER.
RINGER MELODy
Line 1
Line 2
5. Press or to select the desired line (Line 1, Line 2
or Lines 1 & 2). Press ENTER.
Lines 1 & 2
6. Press or to select the desired ringer melody.
The telephone plays each ringer melody as you scroll
through the choices.
RINGER MELODy
Ringer 1
Ringer 2
Ringer 3
7. Press ENTER to save your selection. The telephone
plays a confirmation tone and returns to the
previous menu.
NOTE: If you turn off the ringer volume, you do not hear ringer melody samples.
15
Menu setup
Telephone settings
LCD language
Use this feature to change the display language that is used in all menus and
screens. This telephone is set to use English for display by default.
1. When the telephone is idle, press MENu.
PHONE SETTINGS
Ringers
2. Press or to scroll to Phone settings. Press ENTER.
LCD language
LCD backlight
3. Press or to scroll to LCD language. Press ENTER.
4. Press or to select English, français or Español.
5. Press ENTER to save your selection. The telephone
LCD language
English
plays a confirmation tone and returns to the
previous menu.
Francais
Espanol
LCD backlight
Use this feature to turn the LCD backlight on or off.
PHONE SETTINGS
1. When the telephone is idle, press MENu.
Ringers
2. Press or to scroll to Phone settings.
LCD language
LCD backlight
Press ENTER.
3. Press or to scroll to LCD backlight. Press ENTER.
LCD backlight
On
4. Press or to select on or off.
5. Press ENTER to save your selection. The telephone
plays a confirmation tone and returns to the
previous menu.
Off
Date and time
The telephone plays the date and time that a message was received by the
answering system. If you subscribe to a caller ID service provided by your
telephone service provider, the date, month and time are set automatically
with each incoming call. The year must be set so that the day of the week can
be calculated from the caller ID information. Before using the answering
system, set the date and time as follows.
1. When the telephone is idle, press MENu.
PHONE SETTINGS
LCD language
2. Press or to scroll to Phone settings. Press ENTER.
LCD backlight
Set date/time
3. Press
or to scroll to Set date/time.
Press ENTER to set the date.
4. Use the dialing keys to enter the date. To enter a
number that is less than 10, enter a 0 before the
digit. Press /REPEAT or /SKIP to move the cursor
to the left or right.
SET DaTE
__/__/__
MM/DD/yy
-oR-
Press or to scroll to the desired digit. Press ENTER to move on to set the
next digit. Press /REPEAT or /SKIP to move the cursor to the left or right.
16
Menu setup
Telephone settings
5. Press ENTER to move to the time setting.
6. Use the dialing keys to enter the time. To enter a
number that is less than 10, you have to enter a 0
before the digit. Press /REPEAT or /SKIP to move
the cursor to the left or right.
SET TIME
__:__ __
-oR-
Press or to scroll to the desired digit. Press ENTER to move on to set the
next digit. Press /REPEAT or /SKIP to move the cursor to the left or right.
7. Press
or to select AM or PM.
8. Press ENTER to save the setting. The telephone plays a confirmation tone
and returns to the previous menu.
NOTE: The telephone plays an error tone if the date and time you entered is invalid.
Key tone
Use this feature to turn the key tone on or off. The telephone is set to beep
with every key press by default.
PHONE SETTINGS
Set date/time
Key tone
Scroll rate
1. When the telephone is idle, press MENu.
2. Press
or to scroll to Phone settings.
Press ENTER.
3. Press
4. Press
or to scroll to Key tone. Press ENTER.
or to select on or off.
KEy TONE
On
Off
5. Press ENTER to save your selection. The telephone
plays a confirmation tone and returns to the
previous menu.
Scroll rate
Use this feature to set the scroll rate when you press and hold
scroll through entries in the directory or call history.
or to
1. When the telephone is idle, press MENu.
PHONE SETTINGS
Set date/time
Key tone
2. Press
or to scroll to Phone settings.
Press ENTER.
Scroll rate
3. Press
4. Press
or to scroll to Scroll rate. Press ENTER.
or to select Slow, Medium or fast.
SCROLL RaTE
Slow
Medium
Fast
5. Press ENTER to save your selection. The telephone
plays a confirmation tone and returns to the
previous menu.
17
Menu setup
Call settings
Set the primary line
Use this feature to select the default telephone line to be used when you
make calls. The primary line is set to Line 1 by default.
1. When the telephone is idle, press MENu.
CaLL SETTINGS
Primary line
auto line sel
auto speaker
2. Press or to scroll to Call settings. Press ENTER.
3. Press or to scroll to Primary line. Press ENTER.
4. Press or to select Line 1 or Line 2.
PRIMaRy LINE
5. Press ENTER to save your selection. The telephone
Line 1
plays a confirmation tone and returns to the
Line 2
previous menu.
Turn automatic line selection on or off
When Auto line sel is turned on and both telephone lines are connected, the
telephone automatically selects the first available line to use when making a
call. The Auto line sel feature is set to on by default. To change the setting:
1. When the telephone is idle, press MENu.
CaLL SETTINGS
Primary line
2. Press or to scroll to Call settings. Press ENTER.
auto line sel
auto speaker
3. Press or to scroll to Auto line sel.
Press ENTER.
4. Press or to select on or off.
aUTO LINE SEL
5. Press ENTER to save your selection. The telephone
On
Off
plays a confirmation tone and returns to the
previous menu.
NOTE: If only one line is connected and not set as the primary line, you will need to press
the LINE button before making a call.
Turn auto speaker on or off
If you set Auto speaker to on, when you press a speed dial key with a
stored number, the telephone automatically dials the number using the
preferred mode you set (see Choose the preferred mode on page 19). The
Auto speaker feature is set to off by default. To change the setting:
1. When the telephone is idle, press MENu.
CaLL SETTINGS
2. Press or to scroll to Call settings. Press ENTER.
Primary line
3. Press or to scroll to Auto speaker. Press ENTER.
auto line sel
auto speaker
4. Press or to select on or off.
5. Press ENTER to save your selection. The telephone
aUTO SPEaKER
On
Off
plays a confirmation tone and returns to the
previous menu.
18
Menu setup
Call settings
Choose the preferred mode
You can set the Preferred mode to speakerphone or headset. Your selection
is used automatically when dialing a number from the directory, redial or
call history without lifting the handset. Your selection is also used for speed
dialing when auto speaker is set to on (see Turn auto speaker on or off on
page 18). If a corded headset is not plugged in, the speakerphone is used
automatically. The Preferred mode is set to Speakerphone by default.
To change the setting:
1. When the telephone is idle, press MENu.
CaLL SETTINGS
auto line sel
auto speaker
Preferred mode
2. Press or to scroll to Call settings. Press ENTER.
3. Press or to scroll to Preferred mode.
Press ENTER.
4. Press or to select Speakerphone or headset.
PREFERRED MODE
Speakerphone
Headset
5. Press ENTER to save your selection. The telephone
plays a confirmation tone and returns to the
previous menu.
Set home and local area codes
If you dial seven digits to make a local call (no area code required), enter
your area code into the telephone as the home area code. When you receive
a call from within your home area code, the caller ID history only displays the
seven digits of the telephone number, and when you dial from the caller ID
history, only seven digits are dialed.
This feature makes it easy for you to place a call from the caller ID history. If
you must dial 10 digits (area code + telephone number) to make a local call,
do not program the home area code. Then, if you receive a call from within
your area code, the screen displays the 10 digits of the telephone number,
and when you dial from the caller ID history, all 10 digits will be dialed.
1. When the telephone is idle, press MENu.
CaLL SETTINGS
2. Press or to scroll to Call settings. Press ENTER.
auto speaker
Preferred mode
3. Press or to scroll to Set area code. Press ENTER.
Set area code
4. Press or to scroll to home area code or
Loc area code 1 - Loc area code 4. Press ENTER.
SET aREa CODE
Home area code
5. Use the dialing keys to enter a three-digit area code.
Loc area code 1
• Press /REPEAT or /SKIP to scroll to the digit you
Loc area code 2
want to edit.
• Press DELETE to backspace and delete a digit.
Home area code
___
6. Press ENTER to save your setting. The telephone
plays a confirmation tone and returns to the
previous menu.
19
Menu setup
Call settings
Choose how to store repeat calls in the call history
Use this feature to choose how new calls from the same number are
displayed in the call history. If you want to store only the last call of repeated
calls, select Combined. If you want to store all incoming calls separately,
select Separate. The default setting is Separate.
CaLL SETTINGS
Preferred mode
Set area code
1. When the telephone is idle, press MENu.
2. Press or to scroll to Call settings. Press ENTER.
Repeat calls
3. Press or to scroll to Repeat calls. Press ENTER.
4. Press or to select Combined or Separate.
REPEaT CaLLS
5. Press ENTER to save your selection. The telephone
Combined
plays a confirmation tone and returns to the
Separate
previous menu.
Select tone or pulse dialing
You can choose tone or pulse dialing in this menu. The default setting is Tone.
Change this to Pulse (rotary) only if you do not have touch-tone dialing service.
1. When the telephone is idle, press MENu.
CaLL SETTINGS
Set area code
Repeat calls
2. Press or to scroll to Call settings. Press ENTER.
3. Press or to scroll to Dial mode. Press ENTER.
Dial mode
4. Press or to select Tone or Pulse.
5. Press ENTER to save your selection. The telephone
DIaL MODE
Tone
Pulse
plays a confirmation tone and returns to the
previous menu.
20
Menu setup
Answering system settings
The answering system setup for each telephone line is separate. The telephone
generates voice prompts to guide you through your answering system setup.
Answer on/off
By default, the answering system is on and ready to record messages on
each telephone line. When the answering system of the corresponding line
is on, the corresponding /ANS oN/off indicator light is on. If you turn
the answering system off, the answering system does not answer calls and
record incoming messages.
• Press /ANS oN/off LINE 1 or /ANS oN/off LINE 2 to turn the
corresponding answering system on or off. When the answering system is
turned on, it announces, “Calls will be answered.” The /ANS oN/off LINE 1
or /ANS oN/off LINE 2 indicator light turns on. When the answering
system is turned off, it announces, “Calls will not be answered.” The
/ANS oN/off LINE 1 or /ANS oN/off LINE 2 indicator light turns off.
You can also turn the telephone answering system on
or off in the menu by following the steps below:
Speed dial
Phone settings
Call settings
1. When the telephone is idle, press MENu.
answering sys
2. Press or to scroll to Answering sys. Press ENTER.
3. Press or to scroll to Mailbox 1 or Mailbox 2.
aNSwERING SyS
Mailbox 1
Mailbox 2
Press ENTER.
4. Press or to scroll to Answer oN/off.
Press ENTER.
5. Press or to scroll to on or off.
1
MaILbOx 1
Delete all old
Record memo
6. Press ENTER to save the setting. The telephone plays
a confirmation tone and returns to the previous menu.
answer ON/OFF
NOTES:
•
•
If the recording memory is full, the telephone announces, “Calls will not be answered.
Memory is full,” when you press /ANS oN/off LINE 1 or /ANS oN/off LINE 2 and
the answering system cannot be turned on.
If the answering system is off and you press ENTER to save the settings in Ans sys setup
and Choose Annc menus, the answering system will be automatically turned on.
Announcement selection
If you select Annc A only, announcement A plays when calls are answered by
the answering system. If you select Annc B only, announcement B plays when
calls are answered by the answering system. If you select A & B schedule, you
must select the different time intervals for when announcements A and B play. By
default, announcement A plays between 8:00am and 4:59pm, and announcement
B plays between 5:00pm and 7:59am. The announcement is set to Annc A only
by default. To change the setting, follow the steps on the next page.
21
Menu setup
Answering system settings
1. When the telephone is idle, press MENu.
1
MaILbOx 1
2. Press or to scroll to Answering sys. Press ENTER.
Play messages
announcement
Delete all old
3. Press
or to scroll to Mailbox 1 or Mailbox 2.
Press ENTER.
4. Press
or to scroll to Announcement.
1
aNNOUNCEMENT M1
Press ENTER.
Choose annc
5. Press or to scroll to Choose annc. Press ENTER.
annc
a
b
annc
6. Press or to scroll to Annc A only, Annc B only
or A & B schedule.
1
CHOOSE aNNC
annc a only
annc b only
7. Press ENTER to save the setting. The telephone plays
a confirmation tone and returns to the previous menu.
a & b schedule
Announcement A and B
The default greeting for announcements A and B is “Hello, please leave a
message after the tone.” The telephone is preset to answer with the default
announcement A. You can use this default announcement or replace it with
your own.
1
To play the current announcement A or B:
aNNOUNCEMENT M1
1. Follow steps 1-4 in Announcement selection
Choose annc
above.
annc
annc
a
b
2. Press or to scroll to Annc A or Annc B.
Press ENTER.
1
annc
Play
Record
Delete
a
3. Press or to scroll to Play. Press ENTER to play
the announcement.
To record a new announcement A or B:
1. Follow steps 1-4 in Announcement selection above.
2. Press or to scroll to Annc A or Annc B.
1
1
annc
Play
Record
Delete
a
Press ENTER.
3. Press or to scroll to Record.
4. Press ENTER. The telephone announces, “Record
after the tone. Press STOP when you are done.”
After the tone, speak towards the microphone of
the telephone base to record an announcement up
to 90 seconds. Announcements shorter than two
seconds cannot be recorded. If the memory is full,
the system announces, “Memory is full.” You must
delete some messages before recording.
Recording
announcement...
1
announcement
5. Press
/PLAY/SToP of the corresponding line
playback
when finished. The answering system automatically
plays back the newly recorded announcement.
22
Menu setup
Answering system settings
To delete announcement A or B:
1
annc
Play
Record
Delete
a
1. When the telephone is idle, press MENu.
2. Press or to scroll to Answering sys. Press ENTER.
3. Press or to scroll to Mailbox 1 or Mailbox 2 to
select the desired line. Press ENTER.
4. Press or to scroll to Announcement.
Press ENTER.
5. Press or to scroll to Annc A or Annc B.
Press ENTER.
6. Press or to scroll to Delete. Press ENTER. The telephone plays a
confirmation tone and returns to the previous menu.
When your announcement is deleted, calls are answered with the default
announcement.
Announcement A and B time settings
These settings allow you to set different time intervals for when to play your
two different announcements (see Announcement selection on page 21).
The default start times for announcements A and B are 8:00am and 5:00pm,
respectively. To change the settings:
1
1. When the telephone is idle, press MENu.
aNNOUNCEMENT M1
annc
Set annc a time
Set annc b time
b
2. Press
or
to scroll to Answering sys.
Press ENTER.
3. Press
or
to scroll to Mailbox 1 or Mailbox 2.
to scroll to Announcement.
to scroll to Set annc A time or
1
Press ENTER.
aNNC
a
bEGINS
4. Press
or
08:00 aM
HH:MM aM/PM
Press ENTER.
5. Press
or
Set annc B time. Press ENTER.
1
aNNC
b
bEGINS
6. Use the dialing keys to enter the time. To enter a
number that is less than 10, you have to enter a 0
before the digit. Press /REPEAT or /SKIP to move
the cursor to the left or right.
05:00 PM
HH:MM aM/PM
-oR-
Press or to scroll to the desired digit. Press ENTER to move on to set the
next digit. Press /REPEAT or /SKIP to move the cursor to the left or right.
7. Press
or to select AM or PM.
8. Press ENTER to save your selection. The telephone plays a confirmation
tone and returns to the previous menu.
23
Menu setup
Answering system settings
Call screening
Use this feature to set whether incoming messages are played through the
speaker while they are being recorded. Call screening is on by default.
1. When the telephone is idle, press MENu.
1
aNS SyS SETUP M1
2. Press or to scroll to Answering sys. Press ENTER.
Call screening
3. Press or to scroll to Mailbox 1 or Mailbox 2 to
# of rings
select the desired line. Press ENTER.
Msg length
4. Press or to scroll to Ans sys setup. Press ENTER.
1
5. Press or to scroll to Call screening. Press ENTER.
CaLL SCREENING
On
Off
6. Press or to select on or off.
7. Press ENTER to save your selection. The telephone
plays a confirmation tone and returns to the
previous menu.
Number of rings
Use this feature to set how many times the telephone rings before the
answering system picks up the call. You can select two, four, six or toll saver,
which is explained below. The number of rings is four by default.
1. When the telephone is idle, press MENu.
1
aNS SyS SETUP M1
2. Press or to scroll to Answering sys. Press ENTER.
Call screening
# of rings
Msg length
3. Press or to scroll to Mailbox 1 or Mailbox 2 to
select the desired line. Press ENTER.
4. Press or to scroll to Ans sys setup. Press ENTER.
1
# OF RINGS
2
4
5. Press or to scroll to # of rings. Press ENTER.
6. Press or to select 2, 4, 6 or Toll saver.
6
• Toll saver - the answering system answers a call
after two rings if you have new messages, and
after four rings when there are no new messages. This feature allows
you to check for new messages and avoid paying long distance charges
when calling from out of your local area.
7. Press ENTER to save your selection. The telephone plays a confirmation
tone and returns to the previous menu.
24
Menu setup
Answering system settings
Incoming message length
Use this feature to set the recording time allowed for incoming messages.
The message length is one minute by default.
1
aNS SyS SETUP M1
Call screening
# of rings
1. When the telephone is idle, press MENu.
2. Press or to scroll to Answering sys. Press ENTER.
Msg length
3. Press or to scroll to Mailbox 1 or Mailbox 2 to
select the desired line. Press ENTER.
1
4. Press or to scroll to Ans sys setup. Press ENTER.
MSG LENGTH
1 min
2 min
5. Press or to scroll to Msg length. Press ENTER.
6. Press or to select 1 min, 2 min or 4 min.
4 min
7. Press ENTER to save your selection. The telephone
plays a confirmation tone and returns to the previous menu.
Remote code
If you want to remotely access your mailbox from any touch-tone telephone,
set the remote code to on and enter a three-digit (000-999) remote code. If
you do not use this feature, set the remote code to off. The default remote
access code is 500. To change the settings:
1. When the telephone is idle, press MENu.
1
2. Press or to scroll to Answering sys. Press ENTER.
aNS SyS SETUP M1
3. Press or to scroll to Mailbox 1 or Mailbox 2 to
# of rings
select a desired mailbox. Press ENTER.
Msg length
Remote code
4. Press or to scroll to Ans sys setup. Press ENTER.
5. Press or to scroll to Remote code. Press ENTER.
1
REMOTE CODE
On
6. Press or to select on or off.
Off
If you select on:
a. Press ENTER.
1
b. Press the dialing keys (0-9) to enter a three-
REMOTE CODE
digit code. Press /REPEAT or /SKIP to move
50_
the cursor to the left or right. Press DELETE to
backspace and erase a digit.
c. Press ENTER to save the digits.
-oR-
If you select off, press ENTER to save the setting.
The telephone plays a confirmation tone and returns to the previous menu.
NOTE: The remote code must be different from the priority code.
25
Menu setup
Answering system settings
Priority code
Priority calling allows a caller to enter a code during the outgoing
announcement that plays a special tone so that you know who is calling.
To enable a priority call, set the priority code to on and enter a three-digit
priority code (000-999). If you do not use this feature, set the priority code
to off. The default priority code is 999. To change the settings:
1. When the telephone is idle, press MENu.
1
aNS SyS SETUP M1
2. Press or to scroll to Answering sys. Press ENTER.
Msg length
Remote code
Priority code
3. Press
or to scroll to Mailbox 1 or Mailbox 2 to
select the desired line. Press ENTER.
4. Press or to scroll to Ans sys setup. Press ENTER.
5. Press or to scroll to Priority code. Press ENTER.
1
PRIORITy CODE
On
Off
6. Press
or to select on or off.
If you select on, do the following:
1
a. Press ENTER.
PRIORITy CODE
b. Press the dialing keys (0-9) to enter a three-
digit code. Press /REPEAT or /SKIP to move
the cursor to the left or right. Press DELETE to
backspace and erase a digit.
99_
c. Press ENTER to save the digits.
-oR-
If you select off, press ENTER to save your selection.
The telephone plays a confirmation tone and returns to the previous menu.
Message alert tone
If you turn this feature on, the telephone beeps every 10 seconds when there
are new messages. The tone stops when all new messages have been played.
1. When the telephone is idle, press MENu.
1
2. Press or to scroll to Answering sys. Press ENTER.
aNS SyS STEUP M1
Remote code
Priority code
Msg alert tone
3. Press or to scroll to Mailbox 1 or Mailbox 2 to
select a desired mailbox. Press ENTER.
4. Press or to scroll to Ans sys setup. Press ENTER.
1
5. Press or to scroll to Msg alert tone. Press ENTER.
MSG aLERT TONE
On
Off
6. Press or to select on or off.
7. Press ENTER to save your selection. The telephone plays
a confirmation tone and returns to the previous menu.
NOTE: The answering system must be turned on for the message alert tone to function.
26
Menu setup
Voicemail indicator settings
voicemail indicator
If you subscribe to voicemail service offered by your telephone service provider,
this feature provides a visual indication when you have
new voicemail messages on either line. voicemail
displays and the corresponding line blinks on the
L2:12 Missed
screen to indicate there are new voicemail messages
on that line.
Voicemail:L1 L2
8:00am
1/11
NOTE: This feature does not indicate new answering system message recorded on your
telephone answering system. For more information about the difference between the
answering system and voicemail, see page 52.
Clear voicemail indication
After you have listened to all new voicemail messages, the indicators turn off
automatically.
Use the clear voicemail feature when the telephone indicates that there is
new voicemail when there is none (for example, when you have accessed
your voicemail while away from home). The clear voicemail feature only turns
off the indicators; it does not delete your voicemail messages. As long as you
have new voicemail messages, your telephone service provider continues to
send the signal that turns on the indicator.
Phone settings
To manually turn off the indicator, follow the steps below.
Call settings
1. When the telephone is idle, press MENu.
answering sys
2. Press
or to scroll to voicemail.
Voicemail
Press ENTER.
VOICEMaIL
3. Press
or to scroll to Clr voicemail.
Clr voicemail
L1 covm ON/OFF
L2 covm ON/OFF
Press ENTER.
4. Press
or to select Line 1, Line 2 or Lines 1 & 2.
5. Press ENTER to save your selection. The screen
displays vM indicator cleared and then returns to the
previous menu.
CLEaR VOICEMaIL
Line 1
Line 2
Lines 1 & 2
27
Menu setup
Voicemail indicator settings
Turn CovM (central office voicemail) on or off
If you subscribe to voicemail service with your telephone service provider,
turn on the CovM feature for that telephone line. If you do not subscribe to
voicemail service or want to disable the indicator, turn off the CovM feature.
1. When the telephone is idle, press MENu.
Phone settings
2. Press
or to scroll to voicemail.
Call settings
answering sys
Voicemail
Press ENTER.
3. Press
4. Press
or to select L1 covm oN/off or
L2 covm oN/off. Press ENTER.
VOICEMaIL
or to scroll to on or off.
Clr voicemail
L1 covm ON/OFF
L2 covm ON/OFF
5. Press ENTER to save your selection. The telephone
plays a confirmation tone and returns to the
previous menu.
L1 COVM ON/OFF
On
Off
28
Telephone operation
Basic operation
The telephone is set to use line 1 by default for making calls. To change the
primary line, see Set the primary line on page 18. When you answer a call,
the telephone automatically selects the ringing line.
Making, answering or ending a call
Elapsed time
To make a call with the speakerphone:
1. Press SPEAKER
to use the primary line.
Line 1
8:00am
0:00:08
-oR-
To override automatic line selection, press
SPEAKER , then press LINE 1 or LINE 2.
888-722-7702
1/11
-oR-
If you choose Speakerphone in Choose the
preferred mode (see page 19), press LINE 1 or
LINE 2 directly to activate the speakerphone.
2. Wait for a dial tone, then dial the telephone
number. The screen displays the elapsed time
as you talk (in hours, minutes and seconds).
LINE buttons
3. Press SPEAKER
to hang up.
To make a call with the handset:
1. Lift the handset to use the primary line.
-oR-
Lift the handset, then press LINE 1 or LINE 2 to override automatic line
selection.
2. Wait for a dial tone, then dial the number.
3. Place the handset on the telephone base to hang up.
To make a call with the corded headset:
Make sure the corded headset is connected to the telephone base (see page 13).
1. Press hEADSET on the telephone base to use the primary line.
-oR-
Press hEADSET, then press LINE 1 or LINE 2 to override automatic line
selection.
-oR-
If you choose headset in Choose the preferred mode (see page 19),
press LINE 1 or LINE 2 directly to activate the headset.
2. Wait for a dial tone, then dial the number.
3. Press hEADSET to hang up.
To answer a call:
• Lift the handset, then press SPEAKER
or hEADSET.
29
Telephone operation
Basic operation
-oR-
Press the LINE button of the ringing line to answer the call with the
preferred mode (see Choose the preferred mode on page 19).
on hook dialing (predialing)
1. Press the dialing keys to enter a telephone number. Press DELETE to make
corrections when entering the telephone number.
2. Lift the handset or press SPEAKER
or hEADSET.
-oR-
To dial the number using your preferred mode (see Choose the preferred
mode on page 19):
• Press DISP DIAL.
• Press LINE 1 or LINE 2 to override automatic line selection.
Clearspeak™ dial-in-base speakerphone
During a call, press SPEAKER , then hang up the handset. This allows you to use
the telephone hands free and lets more people participate in the conversation.
Switching between the handset, headset and speakerphone
To switch from the handset to speakerphone:
While you are on a call using the handset, press SPEAKER , then hang up
the handset.
To switch from the handset to headset:
While you are on a call using the handset, press hEADSET (make sure a
headset is firmly plugged in), then hang up the handset.
To switch from the speakerphone to handset:
While you are on a call using the speakerphone, lift the handset.
To switch from the speakerphone to headset:
While you are on a call using the speakerphone, press hEADSET (make sure
a headset is firmly plugged in).
To switch from the headset to speakerphone:
While you are on a call using the headset, press SPEAKER
.
To switch from the headset to handset:
While you are on a call using the headset, lift the handset.
Temporary ringer silencing
When the telephone is ringing, press MuTE to temporarily silence the ringing
line. Ringer muted and for that line display on the screen. This turns off the
ringer without disconnecting the call. The next incoming call rings normally.
Clearspeak™ is a trademark of Advanced American Telephones.
30
Telephone operation
Basic operation
Redial
The last five telephone numbers dialed (up to 32 digits) are stored in the
redial memory.
To dial one of the five most recently dialed numbers:
1. When the telephone is idle, press (AuTo) REDIAL to enter the redial list
and display the most recently called numbers.
2. Press
or to scroll to the desired number.
3. Lift the handset or press SPEAKER
or
hEADSET.
-oR-
To dial the number using your preferred mode
(see Choose the preferred mode on page 19):
(AuTo) REDIAL
• Press ENTER or DISP DIAL.
• Press LINE 1 or LINE 2 to override automatic line selection.
To dial the last number dialed:
1. Lift the handset or press SPEAKER
or hEADSET.
-oR-
Press LINE 1 or LINE 2 to override automatic line selection.
2. Press (AuTo) REDIAL to dial the last number dialed.
To copy a redial entry (up to 24 digits) into the speed dial memory:
1. When the telephone is idle, press (AuTo) REDIAL
REDIaL #.
to enter the redial list and display the most recently
called numbers.
888-722-7702
Copy to SpDial
2. Press
or to scroll to the desired number.
3. Press /REPEAT or /SKIP to select Copy to SpDial.
4. Press ENTER. The telephone displays Press speed
Press speed
dial key
dial key.
5. Press a speed dial key, or LowER then a speed dial
key. The entry is saved into the location.
NOTES:
•
•
If the redial entry you saved into the speed dial memory is over 24 digits, the screen shows
only 24 digits are allowed.
If the number you dialed is over 32 digits, only the previous 32 digits are saved in the redial.
31
Telephone operation
Basic operation
To delete a redial entry:
1. When the telephone is idle, press (AuTo) REDIAL to enter the redial list
and display the most recently called numbers.
2. Press
or to scroll to the desired number.
3. Press DELETE to delete the displayed entry.
REDIaL #.
-oR-
Press /REPEAT or /SKIP to scroll to Delete. Press
ENTER. The entry is deleted. Once an entry is
deleted, it cannot be retrieved.
888-722-7702
Delete
NOTE: If there is no number stored in the redial when you press (AuTo) REDIAL, there is an
error tone.
Auto redial
The telephone can automatically redial a number up to 10 times, or until you
cancel auto redial. If the number dialed is busy, the telephone will disconnect
and redial the number after 30 seconds.
To auto redial a number on the redial list:
1. When the telephone is idle, press (AuTo) REDIAL to enter the redial list
and display the most recently called numbers.
REDIaL #.
2. Press
or to scroll to the desired number.
3. Press /REPEAT or /SKIP to scroll to Auto redial.
888-722-7702
auto redial
4. Press ENTER. The telephone automatically dials the
number. The (AuTo) REDIAL indicator light flashes,
and the SPEAKER
or hEADSET indicator light also flashes according to
the preferred mode setting (see Choose the preferred mode on page 19).
5. When the other party answers the call, lift the handset or press SPEAKER
or hEADSET to speak with the other party.
To cancel auto redial at any time:
• Press (AuTo) REDIAL.
-oR-
Lift the handset.
-oR-
Press SPEAKER
or hEADSET.
-oR-
Press any dialing keys.
32
Telephone operation
Options while on calls
volume control
+
When you are on a call, press voL to increase the handset, speakerphone
-
or headset listening volume. Press voL to decrease the listening volume.
There are two beeps when you reach the minimum or maximum level.
flash/call waiting
If you subscribe to call waiting service with your telephone service provider
(see About caller ID on page 45), you hear a beep if someone calls while
you are already on a call.
• Press fLASh to put your current call on hold and take the new call.
• Press fLASh at any time to switch back and forth between calls.
Mute
Use this feature during a telephone conversation to silence the microphone.
You can hear the other party, but the other party cannot hear you.
To mute a call:
• During a call, press MuTE. When mute is on,
the MuTE light turns on and the screen displays
Microphone off.
To take a call off mute:
• Press MuTE again and resume speaking. The screen
displays Microphone oN.
MuTE
NOTE: Switching between the handset, headset and speakerphone, changing lines, putting
a call on hold or starting a conference call cancels the mute function.
hold
Use this feature to hold one or both lines.
hoLD
To put a call on hold:
• While on a call, press hoLD. The LINE indicator for
that line flashes slowly to indicate the line is on hold.
If you are using the speakerphone, the speakerphone
turns off automatically when you press hoLD.
To release hold and return to the call:
• Press the LINE button for the call to continue the call using the preferred mode.
-oR-
Press hoLD to return to the call. The LINE indicator for the call remains
on steadily when you release hold.
33
Telephone operation
Options while on calls
Temporary tone dialing
If you have dial pulse (rotary) dialing service only, use this feature to
temporarily switch from dial pulse to touch-tone dialing during a call.
1. During a call, press
.
2. Use the dialing keys to enter the number you wish to dial. The telephone
sends touch-tone signals. The telephone automatically returns to pulse dial
mode after you end the call.
Switching between lines
Use this feature to switch between lines during a call.
1. While on a call, press hoLD to put the call on hold. Then press the LINE
button not in use to establish a new call or answer an incoming call on
the other line.
2. To return to the first call, press hoLD to put the second call on hold. Then
press the original LINE button.
Conference calls
Use this feature to set up a three-party call by using two lines at the same time.
CoNf
To make a three-way conference call:
1. Make or answer a call.
2. Press hoLD to put the call on hold. Press the other
LINE button to establish a new call or answer an
incoming call.
3. Press CoNf to begin a three-party conference call.
The screen displays Lines 1 and 2 in conference.
If one caller hangs up during a conference call, a tone
will play. Press the LINE button of the remaining call to
Lines 1 and 2
in conference
disconnect the other line and stop the tone.
To place a conference call on hold:
1. While on a conference call, press hoLD to hold
both lines.
L1:ON HOLD
L2:ON HOLD
2. Press CoNf to release hold and continue the
conference call.
8:00am
1/11
To talk privately with one caller:
1. Press hoLD to hold both lines. Press the desired LINE button for the caller
you want to speak with.
2. Press CoNf to continue the conference call.
34
Telephone operation
Options while on calls
To drop one line:
• Press the LINE button for the caller you want to speak End Line 1
End Line 2
End Conference
with. The other call is disconnected automatically.
-oR-
Directory
1. Press MENu.
2. Press
or to scroll to End Line 1 or End Line 2.
3. Press ENTER to end the selected line.
To end a conference call:
• Place the handset on the telephone base to hang
End Line 1
End Line 2
End Conference
Directory
up or press SPEAKER
-oR-
1. Press MENu.
2. Press or
or hEADSET.
to scroll to End Conference.
3. Press ENTER to end the conference call.
Two-way recording
Use this feature to record two-way telephone conversations during a call. The
recording is treated the same as memos and is marked as a new message in
the mailbox. The maximum recording time is 12 minutes. The
indicator flashes for recordings that have not been reviewed.
/PLAY/SToP
To record a call:
1. While on a call, press MENu.
Directory
2. Press
or to scroll to Record. Press ENTER.
Call log
Redial last #
Record
3. The recording starts. The timer starts counting while
recording. The other party hears a short beep once
per minute during the recording.
RECORDING
00:15
Enter to Stop
4. To stop recording and continue the call, press
ENTER. The system saves the conversation into the
mailbox of the line you are using.
-oR-
The recording ends when you disconnect the call.
To play the recording:
• Play telephone conversation recordings the same as you play messages
(see Message playback on page 54).
NOTE: To ensure compliance with state and federal regulations regarding the recording of
a telephone call, you should inform the other party that you are recording the call before
you begin.
35
Telephone operation
Options while on calls
Chain dialing
Use this feature to initiate a dialing sequence from numbers stored in the
directory, speed dial memory, call history or redial while you are on a call.
Chain dialing can be useful if you wish to dial other numbers (such as bank
account numbers or access codes) during a call.
To access a number (up to 32 digits) from the directory while on a call:
1. Press DIR.
Christine Smith
-oR-
888-722-7702
Press MENu, then press
or to scroll to
Directory. Press ENTER.
Dial
2. Press
or to scroll or press the dialing keys to
find the desired entry (see Searching by name on page 43).
3. Press ENTER to dial the displayed number.
To access a number (up to 24 digits) from the speed
dial memory while on a call:
Line 1
0:00:50
• Press the speed dial key.
888-722-7702
8:00am 1/11
-oR-
Press LowER, then press the speed dial key.
The number is dialed automatically.
To access a number (up to 24 digits) from the call history while on a call:
1. Press CID.
Christine Smith
-oR-
888-722-7702
Press MENu, then press
or to scroll to Call log.
8:00am
1/11
Press ENTER.
Dial
2. Press /REPEAT or /SKIP to scroll to Line 1, Line 2
or Both to review the call history entries on one or both lines.
Press ENTER.
3. Press or to scroll to the desired number. Press ENTER to dial the
displayed number.
To access the last number dialed (up to 32 digits) while on a call:
• Press (AuTo) REDIAL. The number is dialed automatically.
-oR-
Press MENu. Press
or to scroll to Redial last #. Then press ENTER
twice to dial the number.
36
Speed dial
Speed dial memory overview
This telephone has 18 speed dial locations for storing telephone numbers.
You can store up to 24 digits in each location.
The first nine locations can be accessed by using only the speed dial keys. To
access the remaining nine locations, press LowER and then the speed dial
key for the desired location.
You may wish to write the names or telephone numbers of speed dial entries
on the directory card, using the white spaces for the first nine speed dial
locations and the gray spaces for the lower nine speed dial locations (see
Directory card on page 13).
If you need to replace your directory card, see Directory card on page 13.
Speed dial keys
Nine speed dial
locations 1-9 (white)
Nine speed dial
locations 10-18 (gray)
LowER key
37
Speed dial
Speed dial operation
Storing a number in a speed dial location
Use the following steps to store a telephone number in the desired speed dial
memory location.
Directory
Call log
1. When the telephone is idle, press MENu.
2. Press
3. Press
or to scroll to Speed dial. Press ENTER.
Speed dial
Phone settings
or to scroll to Program. Press ENTER.
4. Use the dialing keys to enter the telephone number
(up to 24 digits).
SPEED DIaL
Review
• Press /REPEAT or /SKIP to move the cursor to
Program
the left or right.
• Press DELETE to backspace and delete a digit.
ENTER PHONE#
& PRESS SpDial
• Press PAuSE to insert a two-second dialing pause.
P appears on the screen.
888-722-7702_
5. Press the desired speed dial key.
-oR-
Stored to
Press LowER, then press the desired speed dial key.
The telephone plays a confirmation tone and the
screen displays Stored to speed dial #01 if you
store the number in speed dial location 1.
speed dial #01
NOTE: If the speed dial memory location you selected is occupied, the new telephone
number replaces the old one. Take caution not to replace entries you do not wish to delete.
Reviewing a speed dial number
If Auto speaker is turned on (see Turn auto speaker on or off on page 18):
1. When the telephone is idle, press MENu.
SPEED DIaL
Review
Program
2. Press or to scroll to Speed dial. Press ENTER.
3. Press or to scroll to Review. Press ENTER.
4. Press or to scroll through the speed dial numbers.
If Auto speaker is turned off (see Turn auto speaker
on or off on page 18):
• When the telephone is idle, press the desired speed
SPEED DIaL#01
888-722-7702
dial key.
Dial
-oR-
Press LowER, then press the desired speed dial key to review the number.
NOTE: If you press the speed dial key when Auto speaker is turned on, the number is dialed
automatically using the preferred mode (see Choose the preferred mode on page 19).
38
Speed dial
Speed dial operation
Editing a speed dial number
Follow the steps below to edit a speed dial number.
1. Follow the steps in Reviewing a speed dial number
SPEED DIaL#01
on page 38 to display a speed dial number.
888-722-7702
2. Press /REPEAT or /SKIP to scroll to Edit.
Edit
Press ENTER.
3. Use the dialing keys to edit the telephone number.
SPEED DIaL#01
EDIT NUMbER
• Press /REPEAT or /SKIP to move the cursor to
888-722-7702_
the left or right.
• Press DELETE to backspace and delete a digit.
• Press PAuSE to insert a two-second dialing
Stored
pause. P appears on the screen.
4. Press ENTER to save the number. The screen
displays Stored with a confirmation tone.
Dialing a speed dial number
If Auto speaker is turned on, numbers will be dialed using the preferred
mode (see Choose the preferred mode on page 19). If the preferred mode
is headset but no headset is connected, the number will be dialed using the
speakerphone.
• Press the desired speed dial key.
Line 1
0:00:10
-oR-
Press LowER, then press the desired speed dial
key. The number is dialed automatically.
888-722-7702
1/11
8:00am
If Auto speaker is turned off, or if you want to use the
handset or headset regardless of the Auto speaker programming:
1. Lift the handset or press SPEAKER
or hEADSET.
-oR-
Press LINE 1 or LINE 2 to override automatic line selection.
2. Press the desired speed dial key.
-oR-
Press LowER, then press the desired speed dial key. The number is dialed
automatically.
39
Speed dial
Speed dial operation
To dial the speed dial number while reviewing:
SPEED DIaL#01
1. Follow the steps in Reviewing a speed dial number
888-722-7702
on page 38 to display a speed dial number.
2. Lift the handset or press SPEAKER
or hEADSET.
Dial
-oR-
To dial the number using your preferred mode (see Choose the preferred
mode on page 19):
• Press ENTER or DISP DIAL.
• Press LINE 1 or LINE 2 to override automatic line selection.
Deleting a speed dial number
1. Follow the steps in Reviewing a speed dial number on page 38 to display
a speed dial number.
2. Press /REPEAT or /SKIP to scroll to Clear.
3. Press ENTER. The speed dial number is deleted. The screen displays
Cleared. Once a number is deleted, it cannot be retrieved.
40
Directory
Directory overview
Directory memory capacity
The directory of this telephone can store up to 100 entries, with a maximum
of 16 alphanumeric characters (including spaces) for names and 32 digits for
telephone numbers. A convenient search feature can help you quickly find
and dial numbers (see Searching by name on page 43).
If you try to add a new contact and there are already 100 entries, the screen
shows Directory is full. You cannot store a new number until you delete one.
If you try to review the directory entries when there are none, the screen
displays Directory empty.
Character chart
Use the dialing keys and the chart below to enter a name (up to 16
characters). Each press of a particular key causes the characters to be
displayed in the following order:
Characters by number of key presses
Dial Key
1
1
A
D
2
#
B
E
3
‘
4
,
5
-
6
.
7
&
c
f
8
9
1
2
3
C
F
2
3
a
d
b
e
4
5
6
7
8
9
0
G
J
H
K
I
4
5
6
S
8
Z
g
j
h
k
i
L
l
M
P
T
N
Q
U
X
O
R
V
Y
m
7
t
n
p
u
w
o
q
v
x
r
s
z
W
0
9
y
?
!
/
(
)
@
#
space
NOTE: When entering a name in the directory, the first letter of each word is
automatically capitalized.
41
Directory
Directory operation
Creating a directory entry
Use the following steps to store a name and number in the directory.
1. When the telephone is idle, press MENu.
Directory
2. Press
3. Press
or to scroll to Directory. Press ENTER.
Call log
Speed dial
Phone settings
or to scroll to Add contact. Press ENTER.
4. To copy one of the last five numbers dialed, press
(AuTo) REDIAL to enter the redial memory. Press
or to scroll to the desired number. Press ENTER.
DIRECTORy
Review
add contact
-oR-
Use the dialing keys to enter a number (up to 32
digits).
ENTER NUMbER
• Press /REPEAT or /SKIP to move the cursor to
the left or right.
888-722-7702_
• Press DELETE to backspace and delete a digit.
• Press PAuSE to insert a two-second dialing pause.
P appears on the screen.
ENTER NaME
5. Press ENTER to move on to enter the name. Use the
dialing keys (see Character chart on page 41) to
enter the name (up to 16 characters).
Christine Smith_
• Press /REPEAT or /SKIP to move the cursor to the left or right.
• Press DELETE to backspace and delete characters.
• Press # (pound key) to add a space.
6. Press ENTER to save the entry. The screen displays Saved to Directory, then
returns to the previous menu. To exit without making changes, press CANCEL.
Reviewing directory entries
Use the following steps to review directory entries.
Directory
Call log
1. When the telephone is idle, press MENu.
Speed dial
Phone settings
-oR-
Press DIR to enter the directory and skip to step 4.
2. Press
3. Press
or to scroll to Directory. Press ENTER.
DIRECTORy
Review
add contact
or to scroll to Review. Press ENTER.
4. Press or to scroll through the directory entries.
Press and hold or to scroll continuously.
-oR-
Christine Smith
888-722-7702
Press the dialing keys to search a number by
name (see Searching by name on page 43).
Dial
5. Press and hold CANCEL to return to idle mode.
42
Directory
Directory operation
Searching by name
Follow the steps below to search for directory entries by name.
1. Follow the steps in Reviewing directory entries on page 42 to enter the
directory.
2. When in the directory, press the dialing keys (2-9) to start a name search. The
directory shows the first name beginning with the first letter on the dialing
key (if there is one).
3. To see other names starting with the letters on the same dialing key, keep
pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in
your directory:
If you press 5 (JKL) once, you see Jennifer.
If you press 5 (JKL) twice, you see Jessie.
If you press 5 (JKL) three times, you see Kevin.
If you press 5 (JKL) four times, you see Linda.
If you press 5 (JKL) five times, you see Jennifer again.
NOTE: If there is no name matching the first letter of the key you press, the directory
shows a name matching the following letters of the key.
Editing directory entries
Follow the steps below to modify the directory entries.
1. Display the desired entry in the directory (see Reviewing directory entries
on page 42).
2. Press /REPEAT or /SKIP to scroll to Edit. Press
Christine Smith
ENTER. Press the dialing keys to edit the number.
888-722-7702
• Press DELETE to backspace and delete a digit.
Edit
• Press /REPEAT or /SKIP to move the cursor to
the left or right.
EDIT NUMbER
• Press PAuSE to insert a two-second dialing pause.
P appears on the screen.
888-722-7702_
3. Press ENTER to move on to edit the name. Use the
dialing keys to edit.
EDIT NaME
Christine Smith_
• Press DELETE to backspace and delete a character.
• Press /REPEAT or /SKIP to move the cursor to
the left or right.
• Press # (pound key) to add a space.
4. Press ENTER to save the entry. The screen shows the revised entry.
43
Directory
Directory operation
Copying directory entries to speed dial memory
To copy the directory entries (up to 24 digits) into the speed dial memory for
easy dialing, follow the steps below.
Christine Smith
1. Display the desired entry in the directory
888-722-7702
(see Reviewing directory entries on page 42).
Copy to SpDial
2. Press /REPEAT or /SKIP to scroll to
Copy to SpDial. Press ENTER.
3. Press a desired speed dial key.
Press speed
dial key
-oR-
Press LowER, then a desired speed dial key.
The telephone plays a confirmation tone and the
screen displays Stored to speed dial #01 if you
store the number in speed dial location 1.
Stored to
speed dial #01
Dialing directory entries
Follow the steps below to dial an entry from the directory.
1. Display the desired entry in the directory (see Reviewing directory entries
on page 42).
2. Lift the handset or press SPEAKER
or hEADSET.
-oR-
To dial the number using your preferred mode (see Choose the preferred
mode on page 19):
• Press ENTER or DISP DIAL.
• Press LINE 1 or LINE 2 to override automatic line selection.
Deleting directory entries
Follow the steps below to delete an entry from the directory.
1. Display the desired entry in the directory (see Reviewing directory entries
on page 42).
2. Press /REPEAT or /SKIP to scroll to Delete.
Christine Smith
888-722-7702
Press ENTER to delete the number.
-oR-
Delete
Press DELETE to delete the entry.
The screen shows the next directory entry if any. You cannot retrieve an
entry once you have deleted it.
44
Caller ID
About caller ID
This product supports caller ID services offered by most telephone service
providers. Caller ID allows you to see the name, number, date and time of calls.
The available caller ID information will appear after the first or second ring.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of
the caller before answering the telephone, and while on another call.
There are fees for caller ID services. In addition, this
service might be called different names (such as caller
ID with visual call waiting) by different telephone
Christine Smith
888-722-7702
service providers and might not be available in all areas.
8:00am
1/11
It might be necessary to change your telephone
service to use this feature. Contact your telephone service provider if:
• You have both caller ID and call waiting, but as separate services (you
might need to combine these services).
• You have only caller ID service, or only call waiting service.
• You don’t subscribe to caller ID or call waiting services.
This product can provide information only if both you and the caller are
in areas offering caller ID service and if both telephone companies use
compatible equipment. The time and date are from the telephone service
provider along with the call information.
Caller ID information might not be available for every incoming call. Callers
may intentionally block their names and/or telephone numbers.
NOTES:
•
•
You can use this product with regular caller ID service, or you can use this product’s other
features without subscribing to caller ID or combined caller ID with call waiting service.
The format of telephone numbers displayed depends on the home and local area codes you
set (see Set home and local area codes on page 19).
45
Caller ID
About caller ID
how caller ID history (call log) works
The telephone stores caller ID information for the last 99 incoming calls.
Entries are stored in reverse chronological order. The telephone deletes the
oldest entry when the log is full to make room for new calls.
If you answer a call before the information appears on the screen, it does not
show in the caller ID history.
Review the caller ID history to determine who called, return the call, or copy
the caller’s name and number into your directory or speed dial memory.
LX: XX Missed appears if there are new call history entries that have not
been reviewed on that line (X is the line number and XX is the number of
missed calls). Call log empty appears if there are no records in the call log.
The time and date of the call and the caller’s name and telephone number
are included in the display.
Caller ID information appears on the screen as the telephone rings, or until
the caller hangs up, or until the call ends.
If you subscribe to caller ID service, the time and date are automatically reset
with the incoming call. You can also set the time and date manually (see
Date and time on page 16).
Appears when the call is missed
The line on which
and has not been reviewed
the call is received
NEw
Caller’s name
Time of call
Caller’s number
Date of call
Christine Smith
888-722-7702
8:00am
1/11
Dial
NOTES:
•
•
The caller ID information might not be available for every incoming call. Callers might
intentionally block their names and/or telephone numbers (see Reasons for missing
caller ID information on page 51).
Each entry can have up to 24 digits for the telephone number and 16 characters for the
name. If the telephone number has more than 16 digits but fewer than or equal to 24 digits,
only the last 16 digits appear. If the telephone number has more than 24 digits, it is not
saved or shown in the call history. If the name has more than 16 characters, only the first 16
characters appear.
46
Caller ID
Caller ID operation
Memory match
If the incoming telephone number matches the last seven digits of the
telephone number in your directory, the name that
appears on the screen matches the corresponding
Chris
name in your directory.
888-722-7702
8:00am 1/11
For example, if Christine Smith calls, her name appears
Dial
as Chris if this is how you entered it into your directory.
NOTE: The number you see on your caller ID is in the format from the telephone service
provider. It usually delivers 10-digit telephone numbers (area code plus telephone
number). The telephone system ignores the area code when searching for a match and
displays the name of the corresponding number from the directory.
Missed calls indicator
All new or missed call history entries are counted as missed calls. Each
time you review a call history entry with NEW, the number of missed calls
decreases by one. When all the entries in the call log have been reviewed,
the missed calls indicator will be removed from the display.
Reviewing call history
1. When the telephone is idle, press MENu.
Directory
Call log
-oR-
When the telephone is idle, press CID and skip to
step 4.
Speed dial
Phone settings
2. Press
or to scroll to Call log. Press ENTER.
CaLL LOG
Review
3. Press or to scroll to Review. Press ENTER.
Del all calls
4. Press /REPEAT or /SKIP to select Line 1, Line 2
or Both to review the call history entries on the
selected line or both lines. Press ENTER.
Call log
5. Press to display entries starting with the most
recent call. Press or to scroll through the call
history entries. Press and hold or to scroll
continuously.
L1:00 Missed
L2:01 Missed
Line 1
6. Press and hold CANCEL to return to idle mode.
Christine Smith
888-722-7702
8:00am
1/11
Dial
NOTES:
•
•
If there are no call history entries, the screen displays
Call log empty.
The telephone plays an error tone when you reach the end of the call history entries.
47
Caller ID
Caller ID operation
Dialing options
Although the incoming call history entries have 10
digits (the area code plus the seven-digit number), in
some areas, you may need to dial only the seven
digits, 1 plus the seven digits, or 1 plus the area code
plus the seven digits.
Christine Smith
888-722-7702
8:00am
1/11
Dial
Press # (pound key)
1-888-722-7702
722-7702
While reviewing the call history, press # (pound key)
repeatedly to show different dialing options for local
and long distance numbers before dialing or saving the
telephone number in the directory.
1-722-7702
888-722-7702
Dialing a call history entry
1. When in the call history (see Reviewing call history on page 47), press
or to scroll to the number you wish to call. Press # (pound key)
repeatedly to select the desired dialing format.
2. Lift the handset or press SPEAKER
or hEADSET.
-oR-
To dial the number using your preferred mode (see Choose the preferred
mode on page 19):
• Press ENTER or DISP DIAL.
• Press LINE 1 or LINE 2 to override automatic line selection.
Deleting call history entries
Delete a specific call history entry:
1. When in the call history (see Reviewing call history on page 47), press
or to scroll to the number you wish to delete.
Christine Smith
2. Press /REPEAT or /SKIP to scroll to Delete. Press
888-722-7702
ENTER to delete the entry from the call history.
8:00am
Delete
1/11
-oR-
Press DELETE to delete the displayed number.
CaLL LOG
Review
Delete all call history entries:
1. When the telephone is idle, press MENu.
Del all calls
2. Press
3. Press
or to scroll to Call log. Press ENTER.
or to scroll to Del all calls.
CaLL LOG
4. Press ENTER. The screen displays Confirm?
Confirm?
5. Press ENTER to confirm. The screen displays All deleted.
Then it automatically returns to the previous menu.
48
Caller ID
Caller ID operation
Saving a call history entry to the directory
1. When in the call history (see Reviewing call history on page 47), press
or
to scroll to the desired entry.
2. Press /REPEAT or /SKIP to scroll to Copy to DIR.
-oR-
Christine Smith
888-722-7702
If you need to add or remove the area code or a 1
at the beginning of the number, do the following:
8:00am
1/11
Copy to DIR
a. Press # (pound key) repeatedly to scroll through
the various dialing formats (area code + seven-
digit number, 1 + area code + seven-digit
number, seven-digit number or 1 + seven-digit
number).
EDIT NUMbER
888-722-7702
b. Press /REPEAT or /SKIP to scroll to
Copy to DIR.
EDIT NaME
3. Press ENTER. Use the dialing keys to edit the
Christine Smith
telephone number (up to 32 digits).
• Press /REPEAT or /SKIP to move the cursor to
the left or right.
• Press DELETE to backspace and delete a digit.
• Press PAuSE to insert a two-second dialing pause. P appears on the screen.
4. Press ENTER to move on to edit the name. Use the dialing keys (see
Character chart on page 41) to enter the name (up to 16 characters).
• Press /REPEAT or /SKIP to move the cursor to the left or right.
• Press DELETE to backspace and delete a character.
• Press # (pound key) to add a space.
5. Press ENTER to save the entry. The telephone plays a confirmation tone and
displays the new directory number.
49
Caller ID
Caller ID operation
Saving a call history entry to a speed dial location
1. When in the call history (see Reviewing call history on page 47), press
or
to scroll to the desired entry (up to 24 digits).
2. Press /REPEAT or /SKIP to scroll to Copy to SpDial.
-oR-
Christine Smith
888-722-7702
If you need to add or remove the area code or a 1
at the beginning of the number, do the following:
8:00am
1/11
Copy to SpDial
a. Press # (pound key) repeatedly to scroll through
the various dialing formats (area code + seven-
digit number, 1 + area code + seven-digit
number, seven-digit number or 1 + seven-digit
number).
Press speed
dial key
b. Press /REPEAT or /SKIP to scroll to Copy to
SpDial.
Stored to
speed dial#01
3. Press ENTER. The screen displays Press speed dial
key.
4. Press a desired speed dial key.
-oR-
Press LowER then press a desired speed dial key to store the entry.
The telephone plays a confirmation tone and the screen displays Stored to
speed dial #01 if you store the number in speed dial location 1.
NOTE: If the speed dial location you selected is occupied, the new telephone number
replaces the old one. Take caution not to replace entries you do not wish to delete.
50
Caller ID
Reasons for missing caller ID information
Screen message
Private name
Reason
The caller prefers not to show the name.
The caller prefers not to show the telephone
number.
Private number
The caller prefers not to show the name and
telephone number.
Private caller
The telephone service provider cannot determine
the caller’s name.
Unknown name
The telephone service provider cannot determine
the caller’s telephone number.
Unknown number
The telephone service provider cannot determine
the caller’s name and number.
Unknown caller
51
Answering system
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at
your service provider’s voicemail (fees may apply). Your telephone’s built-in
answering system messages and voicemail messages are separate. Each alerts
you to new messages differently.
If voicemail appears and L1 and/or L2 flashes on the display, your telephone
service provider is indicating that it has new voicemail for you on line 1 and/or
line 2. To listen to your voicemail, you typically dial an access number provided
by your telephone service provider, followed by a security code or PIN.
To listen to messages recorded on your digital answering system, press
/PLAY/SToP LINE 1 or
page 54).
/PLAY/SToP LINE 2 on the telephone base (see
Some service providers bundle or combine multiple services like voicemail
and call waiting, so you may not be aware that you have voicemail. To check
what services you have and how to access them, contact your telephone
service provider.
To use your voicemail service rather than your answering system, turn off
your answering system. To use your answering system rather than your
voicemail service, contact your telephone service provider to deactivate
your voicemail service. You can also use your telephone answering system
and voicemail together by setting your built-in answering system to answer
before voicemail answers as described below.
Set your answering system to answer calls at least two rings earlier than
your voicemail is set to answer. For example, if your voicemail answers after
six rings, set your answering system to answer after four rings. If you are
on a call, or if the answering system is busy recording a message and you
receive another call, the second caller can leave a voicemail message. Some
voicemail providers may program the delay before answering calls in seconds
instead of rings. In this case, allow six seconds per ring when determining the
appropriate setting.
To learn how to program your voicemail settings, contact your telephone
service provider.
52
Answering system
Answering system operation
Message capacity
The answering system of each line can record and store up to 99 messages.
The recording time of each message depends on the message length you set
(see Incoming message length on page 25). The total storage capacity of
each line for the announcement, messages, memos or two-way recording is
approximately 12 minutes. The actual recording time depends on individual
message characteristics. Messages remain available for replay until you
delete them.
Answering system new message indication
The
/PLAY/SToP indicator flashes and
shows on the screen when there
are new messages, memos or conversation recordings in the mailboxes.
When the new message alert tone is turned on (see Message alert tone on
page 26), the telephone beeps every 10 seconds when there are unheard
messages. Press any key to temporarily silence the message alert tone. The
next incoming message beeps normally.
Call screening
If the answering system and call screening are on (see Call screening on
page 24), you hear the announcement and the incoming message when
-
+
receiving a call. While recording messages, press voL or voL to adjust
the volume, press /PLAY/SToP of the corresponding line to temporarily
silence the call screening, or press
/PLAY/SToP of the corresponding line
to continue listening the call screening.
Call intercept
When a caller is leaving a message on your answering system, you can stop
recording and speak to the caller by pressing the LINE button for the call.
Priority code
You may want to give your priority code (see Priority code on page 26) to a
caller so that you know who is calling. The caller should enter your priority code
while the answering system is playing the announcement. The telephone then
plays the priority call tone to alert you that a caller with high priority is calling.
53
Answering system
Answering system operation
Message playback
If you have new messages on either line, the
/PLAY/SToP indicator for that line
flashes. The
/PLAY/SToP indicator turns off after you listen to the new messages.
When playback begins, the total number of messages is announced. Before
each message, you hear the date and time of the recording. If the date and
time are not set, the answering system announces, “Time and day not set,”
before each message (see Date and time on page 16). The telephone plays
only the new messages (oldest first). If there are no new messages, the
system plays back all the messages (oldest first).
After the last message, you hear “End of messages.” If the system has less
than three minutes of recording time left, you hear, “Less than three minutes to
record.” When the answering system has no recording time left, it announces,
“Memory is full.”
To listen to messages:
1. Press
/PLAY/SToP LINE 1/LINE 2 to listen to the messages. The system
announces the number of messages, then begins the playback.
2. Press
/PLAY/SToP LINE 1/LINE 2 to end the message playback.
1
You can also play the messages in the menu by
following the steps below:
MaILbOx 1
Play messages
announcement
Delete all old
1. When the telephone is idle, press MENu.
2. Press or to scroll to Answering sys. Press ENTER.
1
3. Press
or to scroll to Mailbox 1 or Mailbox 2.
you have:
Press ENTER.
1 New message
2 Old messages
4. Press
or to scroll to Play messages. Press
ENTER, then the system announces the number of
old messages and new messages.
1
PLay MESSaGES
5. Press
or to scroll to Play old msgs or
Play new msgs
Play old msgs
Play new msgs. Press ENTER to play the messages.
options during playback
When a message is playing, you can adjust the playback volume, skip, repeat,
or delete the message.
when a message is playing:
-
+
• Press voL or voL to adjust the speaker volume.
• Press /SKIP to skip to the next message.
• Press /REPEAT to repeat the message currently playing. Press /REPEAT
twice to listen to the previous message.
• Press DELETE to delete the current message. The system announces,
“Message deleted,” and advances to the next message.
54
Answering system
Answering system operation
• Press
/PLAY/SToP to end the message playback.
Delete all old messages
Use this feature to delete old (reviewed) messages. You cannot delete new
messages until you review them. You cannot retrieve deleted messages.
1. When the telephone is idle, press MENu.
1
MaILbOx 1
2. Press or to scroll to Answering sys. Press ENTER.
Play messages
3. Press
or to scroll to Mailbox 1 or Mailbox 2.
announcement
Delete all old
Press ENTER.
4. Press
or to scroll to Delete all old.
1
Delete all
old messages?
5. Press ENTER. The screen displays Delete all old
messages?
6. Press ENTER to delete all old messages. The
telephone plays a confirmation tone and the screen
displays All old messages deleted!
all old
messages
deleted!
-oR-
1. When the telephone is idle, press DELETE.
2. Press
or to scroll to Mailbox 1 or Mailbox 2.
3. Press ENTER. The screen displays Delete all old messages?
4. Press ENTER to delete all old messages. The telephone plays a
confirmation tone and the screen displays All old messages deleted!
NOTE: If there are no messages in the mailbox you accessed, the screen displays No message.
Record and play memos
Memos are messages you can record for the people in your household. Memos
are saved, played, and deleted exactly like incoming messages. Each memo can
be up to four minutes. Memos shorter than one second are not recorded. If
there is no recording time left, the system announces, “Memory is full.”
To record a memo:
1
MaILbOx 1
announcement
1. When the telephone is idle, press MENu.
2. Press or to scroll to Answering sys. Press ENTER.
Delete all old
Record memo
3. Press
or to scroll to Mailbox 1 or Mailbox 2.
Press ENTER.
1
4. Press or to scroll to Record memo. Press
ENTER. The system announces, “Record after the
tone. Press STOP when you are done.” After the tone,
speak towards the microphone.
Recording
memo...
5. Press
/PLAY/SToP when finished recording. The system announces,
“Recorded,” and then returns to the previous menu.
55
Answering system
Remote access
A three-digit security code is required to access the answering system
remotely from any touch-tone telephone. The default code is 500. See
Remote code on page 25 to change it.
To remotely access the answering system:
1. Dial your telephone number from any touch-tone telephone.
2. When the system plays your announcement, enter the three-digit remote
access code.
3. Once you are in remote access mode, enter one of the following
commands. If you do not press any keys after you enter the remote
access code, all new messages play. If there are no new messages, all old
messages play.
Command
function
1
2
Play all messages.
Play only new messages.
3
Delete the current message (during playback).
Delete all messages.
33
4
Repeat the current message (during playback).
Stop.
5
*5
6
Hear a list of remote commands.
Skip to the next message (during playback).
*7
*8
*9
0
Record new announcement A.
Record new announcement B.
End the call.
Turn the answering system on or off.
4. Hang up or press *9 to end the call.
Cut out the remote access wallet card at the back of this user’s manual for
quick reference.
NOTES:
•
•
•
Once the new messages have played, the telephone announces the help menu options. If you
do not press any key within 20 seconds, the remote access call automatically disconnects.
When the answering system is turned off, the telephone answers after 10 rings, and
announces, “Please enter your remote access code.”
When the memory is full, the answering system answers incoming calls after 10 rings and
announces, “Memory is full. Enter the remote access code.”
56
Appendix
Screen icons, indicator lights and alert tones
Indicator lights
Lighted display
LINE 1/LINE 2 indicator
On when the telephone
line is in use.
Flashes slowly when the
call is on hold.
Flashes rapidly when there
is an incoming call.
(AuTo) REDIAL
On when auto redial
is activated.
/PLAY/SToP indicator
/ANS oN/off indicator
Flashes when there are new
messages in the mailbox.
On when the answering system
is on and ready to receive calls.
SPEAKER indicator
hEADSET indicator
On when the
speakerphone is on.
On when the
headset is in use.
MuTE indicator
On when the corded handset
microphone, speakerphone
or headset is muted.
Screen icons
Line 1 is in use.
Line 2 is in use.
The ringer on line 1 is muted.
The ringer on line 2 is muted.
The ringers on both line 1 and line 2 are muted.
There are new messages in mailbox 1 or mailbox 1 is in use.
There are new messages in mailbox 2 or mailbox 2 is in use.
There are new messages in mailboxes 1 and 2, or mailboxes 1 and 2
are in use.
NEW
The missed call is new and has not been reviewed.
•
On steadily when no backup batteries have been installed while
the power adapter is connected.
•
Flashes when backup battery power is low during a power failure.
57
Appendix
Screen icons, indicator lights and alert tones
Alert tones
One short beep
•
•
There are new messages that have not been reviewed when the
message alert tone is turned on.
While your telephone conversation is being recorded, you will
hear one beep per minute.
•
•
You receive a call while you are already on a call.
Confirmation tone
(one short beep)
The command has been completed successfully.
Error tone
•
You are pressing voL+ or voL- when the volume has already
reached its highest or lowest setting.
(two short beeps)
•
•
•
You have reached the end of the call history entries.
You have pressed (AuTo) REDIAL when the redial list is empty.
No headset is plugged into the telephone base when you press
hEADSET.
•
The requested task cannot be completed due to missing
information or an input error.
58
Appendix
Screen display messages
All call history entries have been removed.
all deleted
All old messages in the selected mailbox have been
deleted.
all old
messages
deleted!
The number you entered in the directory has already
been saved.
already saved
There are no entries in the call history.
A speed dial entry has been deleted.
Call log empty
Cleared
You have created a three-way conference call.
There are no entries in the directory.
The directory memory is full.
Conf.
Directory empty
Directory is full
There are no numbers in the speed dial location you
pressed.
Empty
You have just ended a call.
Ended
There is an incoming call on line X.
Line
x
Incoming call
You have accessed the lower speed dial memory.
LOwER SPEED DIaL
Lx: ans Sys Full
The answering system memory of line X is full. You
cannot record any messages.
The telephone on the same line with line X is in use.
There is no telephone line cord connected to line X.
Line X is put on hold.
Lx:IN USE
Lx:NO LINE
Lx:ON HOLD
There are XX new messages on line X.
Lx:xx New Msgs
XX calls on line X have not been reviewed.
The memory is full. You cannot record any messages.
The message currently playing is deleted.
Mute is on.
Lx:xx Missed
Memory Full
Message deleted
Microphone off
Microphone ON
NO aC POwER
Mute is off.
The power fails and no backup batteries are installed.
There are no messages in the mailbox you selected.
No message
The call history entry, redial number or the directory
entry you saved in the speed dial location is over 24
digits.
Only 24 digits
are allowed
The ringer is muted.
Ringer muted
59
Appendix
Screen display messages
The entry has been saved successfully into the
directory.
Saved to
Directory
The voicemail indicator has been deleted.
VM indicator
cleared
There is a new voicemail message on line X.
Voicemail:Lx
60
Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below.
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My telephone does not work at all.
• Make sure the power adapter is securely plugged into an electrical outlet
not controlled by a wall switch.
• Make sure you plug the telephone line cord securely and firmly into the
telephone jack and the telephone wall jack.
• Unplug the power adapter from the electrical outlet. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the telephone to reset.
• You may need to purchase three AA alkaline batteries as backup batteries
to make the telephone work in the event of a power failure. Please refer
to optional backup battery installation on page 4 in this user’s manual.
• Disconnect the telephone base from the telephone wall jack and plug in a
working telephone. If that telephone does not work, the problem is probably
in the wiring or the local service. Call your telephone service provider.
I cannot get a dial tone.
• First, try all suggestions above.
• Make sure you plug the handset cord securely and firmly into the handset
jack on the telephone base and the corded handset.
• Your telephone line cord might be malfunctioning. Try installing a new
telephone line cord.
• Make sure hoLD is not pressed.
• If there is no dial tone when the hEADSET key is pressed, make sure a
corded headset is firmly connected in the headset jack.
• If you are only using one telephone line, make sure to set it as the primary
line (see Set the primary line on page 18).
• If the previous suggestions do not work, disconnect the telephone base
from the telephone jack and connect to a different telephone. If there
is no dial tone on that telephone either, the problem is in your wiring or
local service. Contact your telephone service provider.
I cannot dial out.
• First try all the suggestions above.
• Make sure there is a dial tone before dialing. The telephone might take a
second or two to produce a dial tone. This is normal. Wait an extra second
before dialing.
• Check that all the telephones connected to the same telephone line are
hung up.
61
Appendix
Troubleshooting
• Eliminate any background noise. Noise from a television, radio or other
appliances might cause the telephone to not dial out properly. If you
cannot eliminate the background noise, first try muting the corded handset
before dialing, or dialing from another room with less background noise.
• If other telephones in your building are having the same problem, contact
your telephone service provider (charges might apply).
I hear other calls while using my telephone.
• Disconnect the telephone base from the telephone jack, and plug in a
different telephone. If you still hear other calls, call your telephone service
provider.
My telephone does not ring when I receive a call.
• Make sure that the ringer is not turned off (see Ringer volume on page 15).
• Make sure you plug in the telephone line cord securely into the telephone
base and the telephone jack. Make sure you plug in the power cord
securely.
• There might be too many extension telephones on the telephone line to
allow all of them to ring simultaneously. Try unplugging one telephone at
a time until the telephones start ringing.
• If other telephones in your building are having the same problem, contact
your telephone service provider (charges might apply).
• Test a working telephone at the telephone jack. If another telephone has the
same problem, contact your telephone service provider (charges might apply).
• Your telephone line cord might be malfunctioning. Try installing a new
telephone line cord.
My calls cut in and out while I’m using my corded handset.
• If you are using the handset when this problem occurs, try unplugging the
coiled handset cord and firmly plugging it in the handset and telephone
base again.
• If you are using the headset, try unplugging it and firmly plugging it in
again.
• If you are using the speakerphone, eliminate any background noise. Noise
from a television, radio, or other appliances might cause the speakerphone
to cut in and out. Try pressing MuTE when you are not speaking to
eliminate the background noise.
• Disconnect the telephone base from the telephone wall jack and plug
in another corded telephone. If calls are still not clear, the problem is
probably in the wiring or local service. Contact your telephone service
provider (charges may apply).
62
Appendix
Troubleshooting
• If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line(s), you must install a DSL filter between
each telephone line cord and telephone wall jack (see Telephone base
installation on pages 6-7). The filter prevents noise and caller ID problems
caused by DSL interference. Please contact your DSL service provider for
more information about DSL filters.
My caller ID isn’t working.
• Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your telephone base.
• The caller must be calling from an area that supports caller ID.
• Both your and your caller’s telephone service provider must use caller ID
compatible equipment.
• If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line(s), you must install a DSL filter between
each telephone line cord and telephone wall jack (see Telephone base
installation on pages 6-7). The filter prevents noise and caller ID problems
resulting from DSL interference. Please contact your DSL service provider
for more information about DSL filters.
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and
the caller are in areas offering caller ID service, and if both telephone
companies use compatible equipment.
The answering system records incomplete messages.
• The recording time of each message depends on the message length you
set (see Incoming message length on page 25).
• If a caller leaves a very long message, part of it may be lost when the
system disconnects the call after three minutes.
• If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
• If the system’s memory becomes full during a message, the system stops
recording and disconnects the call.
• If the caller’s voice is very soft, the system may stop recording and
disconnect the call.
System does not answer after the correct number of rings.
• Make sure that the answering system is on (see Answer on/off on page 21).
• If toll saver is activated, the number of rings changes to two when you
have new messages stored (see Number of rings on page 24).
• If the memory is full or the system is off, the system will answer after 10 rings.
63
Appendix
Troubleshooting
System does not respond to remote commands.
• Make sure the remote code is on and you have entered a three-digit
remote code (see Remote code on page 25).
• Make sure you are calling from a touch-tone telephone. When you dial a
number, you should hear tones. If you hear clicks, the telephone is not a
touch-tone telephone and cannot activate the answering system.
• The answering system may not detect the remote access code while your
announcement is playing. Try waiting until the announcement is over
before entering the code.
• There may be interference on the telephone line you are using. Press the
dialing keys firmly.
System does not record messages.
• Make sure the answering system is on (see Answer on/off on page 21).
• Make sure the memory of the answering system is not full.
• If you have voicemail service in addition to your answering system, your
callers’ messages may be going into voicemail before your answering system
picks up the call. Program your voicemail to pick up at least two rings after
the number of rings your answering system is set to answer the call
(see Answering system and voicemail on page 52).
The outgoing announcement is not clear.
• When you record your announcement, make sure you speak in a normal
tone of voice, about nine inches from the telephone base.
• Make sure there is no background noise (TV, music, etc.) while recording.
voicemail appears and L1 and/or L2 flashes on the display.
• Your telephone has voicemail indication that is separate from the built-in
answering system. If voicemail appears and L1 and/or L2 flashes on the
display, then your telephone has received a signal from your telephone
service provider that you have a voicemail message on line 1 and/or line
2 waiting for you to retrieve from your telephone service provider. Contact
your telephone service provider for more information on how to access
your voicemail.
I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system and voicemail
indication. They are independent features and each alerts you to new
messages differently (see Answering system and voicemail on page 52).
If you subscribe to voicemail service from your telephone service provider
(charges may apply), contact your telephone service provider for more
information on how to access your voicemail.
64
Appendix
Troubleshooting
I subscribe to a nontraditional telephone service that uses my computer
to establish connections, and my telephone doesn’t work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional
telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port
on your computer. Do not plug into a multiple port USB hub (USB splitter)
that is not powered.
• In a few rare instances, the USB port on your computer may not have
enough power. In these instances, try using a USB hub with its own external
power supply.
• If you are using a firewall, it may prevent access to your nontraditional
telephone service. Contact your service provider for more information.
Common cure for electronic equipment.
If the telephone base does not seem to be responding normally, do the
following (in the order listed):
• Disconnect the power to the telephone base.
• Remove the spare batteries, if applicable.
• Wait a few minutes.
• Connect power to the telephone base.
• Install the backup batteries.
65
Appendix
General product care
To keep your telephone working well and looking good, follow these
guidelines:
• Avoid putting it near heating appliances and devices that generate
electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the telephone or treating it roughly.
• Clean with a soft cloth.
• Never use a strong cleaning agent or abrasive powder because this can
damage the finish.
• Retain the original packaging in case you need to ship it at a later date.
66
Appendix
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear
in this user’s manual. Always follow basic safety precautions when using this product to reduce
the risk of injury, fire, or electric shock.
Safety information
•
•
•
Read and understand all instructions in the user’s manual. observe all markings on the
product.
Avoid using a telephone during a thunderstorm. There might be a slight chance of electric
shock from lightning.
Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it
immediately, but use a telephone away from the area where gas is leaking. If this product is a
cordless model, make sure the base is also away from the area.
•
Do not use this product near water, or when you are wet. For example, do not use it in a
wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.
Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any
liquids, unplug any line or power cord immediately. Do not plug the product back in until it
has dried thoroughly.
•
•
Install this product in a protected location where no one can trip over any line or power
cords. Protect cords from damage or abrasion.
If this product does not operate normally, read Troubleshooting in this user’s manual on
pages 61-65. If you cannot solve the problem, or if the product is damaged, refer to Limited
warranty on pages 71-72. Do not open this product except as may be directed in your user’s
manual. Opening the product or reassembling it incorrectly may expose you to hazardous
voltages or other risks.
•
•
If this product has user-replaceable batteries, replace batteries only as described in your
user’s manual (page 4). Do not burn or puncture batteries—they contain caustic chemicals.
If this product has a three-prong (grounding) plug or a polarized plug with one wide
prong, it might not fit in outlets that are not polarized. Do not defeat the purpose of these
plugs. If they do not fit in your outlet, the outlet should be replaced by an electrician.
CAuTIoN: Use only the power adapter provided with this product. To obtain a replacement,
In Canada, dial 1 (866) 288-4268.
Especially about corded telephones
•
Electrical power: The telephone base must be connected to a working electrical outlet. The
electrical outlet should not be controlled by a wall switch. Calls cannot be made from the
handset if the telephone base is unplugged, switched off, or if the electrical power is
interrupted.
•
Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
SAvE ThESE INSTRuCTIoNS
67
Appendix
FCC and ACTA information
If this equipment was approved for connection to the telephone network prior to July 23,
2001, it complies with Part 68 of the Federal Communications Commission (FCC) rules. If
the equipment was approved after that date, it complies with the Part 68 rules and with the
Technical Requirements for Connection of Equipment to the Telephone Network adopted by the
Administrative Council for Terminal Attachments (ACTA). We are required to provide you with the
following information.
1. Product identifier and REN information
The label on the back or bottom of this equipment contains, among other things, an identifier
indicating product approval and the Ringer Equivalence Number (REN). This information must
be provided to your telephone service provider upon request. For equipment approved prior
to July 23, 2001, the product identifier is preceded by the phrase “FCC Reg No.” and the REN
is listed separately. For equipment approved after that date, the product identifier is preceded
by “US” and a colon (:), and the REN is encoded in the product identifier without a decimal
point as the sixth and seventh characters following the colon. For example, the product
identifier US:AAAEQ03T123XYZ indicates the REN would be 0.3.
The REN is used to determine how many devices you can connect to your telephone line
and still have them ring when you are called. In most, but not all areas, the sum of all RENS
should be five (5.0) or less. You might want to contact your telephone service provider for
more information.
2. Connection and use with the nationwide telephone network
The plug and jack used to connect this equipment to the premises wiring and the telephone
network must comply with the applicable Part 68 rules and technical requirements adopted
by ACTA. A compliant telephone cord and modular plug is provided with this product. It is
designed to be connected to a compatible modular wall jack that is also compliant. An RJ11
jack should normally be used for connecting to a single line and an RJ14 jack for two lines,
see installation instructions in the user’s manual. This equipment may not be used with
coin telephone lines or with party lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable
your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone service provider or qualified installer.
3. Repair instructions
If this equipment is malfunctioning, it must be unplugged from the modular wall jack until the
problem has been corrected. Repairs to this telephone equipment can only be made by the
manufacturer or its authorized agents. For repair procedures, follow the instructions outlined
under the limited warranty.
4. Rights of the telephone service provider
If this equipment is causing harm to the telephone network, the telephone service provider
may temporarily discontinue your telephone service. The telephone service provider is
required to notify you before interrupting service. If advance notice is not practical, you will
be notified as soon as possible. You will be given the opportunity to correct the problem
and the telephone service provider is required to inform you of your right to file a complaint
with the FCC. Your telephone service provider may make changes in its facilities, equipment,
operation, or procedures that could affect the proper functioning of this product. The
telephone service provider is required to notify you if such changes are planned.
5. hearing aid compatibility
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
68
Appendix
FCC and ACTA information
6. Programming/testing of emergency numbers
If this product has memory dialing locations, you may choose to store police, fire department
and emergency medical service telephone numbers in these locations. If you do, please keep
three things in mind:
a. We recommend that you also write the telephone number on the directory card (if
applicable), so that you can still dial the emergency number manually if the memory
dialing feature doesn’t work.
b. This feature is provided only as a convenience, and the manufacturer assumes no
responsibility for customer reliance upon the memory feature.
c. Testing the emergency telephone numbers you have stored is not recommended. However,
if you do make a call to an emergency number:
•
•
You must remain on the line and briefly explain the reason for the call before hanging up.
Programming/testing of emergency numbers should be performed during off-peak
hours, such as in the early morning or late evening, when the emergency services tend
to be less busy.
69
Appendix
Part 15 of FCC rules
Some telephone equipment generates, uses, and can radiate radio-frequency energy and,
if not installed and used properly, may cause interference to radio and television reception.
This product has been tested and found to meet the standards for a class B digital device, as
specified in Part 15 of the FCC rules.
These specifications are designed to provide reasonable protection against such interference
in a residential installation. However, there is no guarantee that interference will not occur in a
particular installation.
If this product causes interference to radio, VCR or television reception when it is in use, you
might correct the interference with any one or all of these measures:
•
•
Where it can be done safely, reorient the receiving radio, VCR or television antenna.
To the extent possible, relocate the radio, VCR, television or other receiver with respect to the
telephone equipment.
•
If this telephone product runs on AC power, plug your product into an AC outlet that’s not on
the same circuit as one used by your radio, VCR or television.
•
Consult a dealer or an experienced radio/TV technician for help.
Modifications to this product, not expressly approved by the manufacturer, could void the
user’s authority to operate the equipment.
70
Appendix
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to: In the United States of America, call
1 (866) 288-4268.
1. what does this limited warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. what will be done if the PRoDuCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRoDuCT”)?
During the limited warranty period, the manufacturer’s authorized service representative
repairs or replaces at the manufacturer’s option, without charge, a materially defective
PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished
replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace
it with a new or refurbished PRODUCT of the same or similar design. The manufacturer
retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT,
at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired
or replacement products to you in working condition. You should expect the repair or
replacement to take approximately 30 days.
3. how long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the
terms of this limited warranty, this limited warranty also applies to repaired or replacement
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement
PRODUCT is shipped to you or (b) the time remaining on the original one-year limited
warranty; whichever is longer.
4. what is not covered by this limited warranty?
This limited warranty does not cover:
•
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or
other liquid intrusion; or
•
•
PRODUCT that has been damaged due to repair, alteration, or modification by anyone
other than an authorized service representative of the manufacturer; or
PRODUCT to the extent that the problem experienced is caused by signal conditions,
network reliability or cable or antenna systems; or
•
•
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic
serial numbers have been removed, altered or rendered illegible; or
•
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States
of America or Canada, or used for commercial or institutional purposes (including but not
limited to products used for rental purposes); or
•
•
PRODUCT returned without a valid proof of purchase (see item 6 below); or
Charges for installation or setup, adjustment of customer controls, and installation or
repair of systems outside the unit.
71
Appendix
Limited warranty
5. how do you get warranty service?
To obtain warranty service in the United States of America, visit
dial 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s
manual. A check of the PRODUCT’s controls and features might save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit
and transportation and are responsible for delivery or handling charges incurred in the
transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or
replaced PRODUCT under this limited warranty. Transportation, delivery or handling charges
are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit.
If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not
meet the terms of this limited warranty, the manufacturer notifies you and requests that you
authorize the cost of repair prior to any further repair activity. You must pay for the cost of
repair and return shipping costs for the repair of products that are not covered by this limited
warranty.
6. what must you return with the PRoDuCT to get warranty service?
You must:
a. Return the entire original package and contents including the PRODUCT to the service
location along with a description of the malfunction or difficulty; and
b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased
(PRODUCT model) and the date of purchase or receipt; and
c. Provide your name, complete and correct mailing address, and telephone number.
7. other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer
of this AT&T branded PRODUCT. It supersedes all other written or oral communications
related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.
The warranty exclusively describes all of the manufacturer’s responsibilities regarding the
PRODUCT. There are no other express warranties. No one is authorized to make modifications
to this limited warranty and you should not rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also
have other rights that vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited
to one year from date of purchase. Some states/provinces do not allow limitations on how
long an implied warranty lasts, so the above limitation might not apply to you. In no event
shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar
damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT
or other associated equipment, the cost of substitute equipment, and claims by third parties)
resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion might
not apply to you.
Please retain your original sales receipt as proof of purchase.
72
Appendix
Technical specifications
Technical specifications
Operating temperature
32°F — 122°F
0°C — 50°C
Power adapter
input: 100-120V AC 60Hz
output: 6V DC 400mA
Optional backup batteries three 1.5V alkaline batteries
73
Index
Index
A
Create entries, 42
Delete entries, 44
Dial entries, 44
Alert tones, 58
Annc A time, 23
Annc B time, 23
Announcement A, B
Delete, 23
Review entries, 42
Save entries to speed dial, 44
Search entries, 43
Play, 22
E
Record, 22
Edit entries, 43
End a call, 29
Answer a call, 29
Answering system, 52–56
Auto redial, 32
f
Flash, 33
C
G
Caller ID
General product care, 66
Delete entries, 48
Dial an entry, 48
h
Dialing options, 48
Hold, 33
Reviewing call history, 47
Save entries to speed dial, 50
Save entries to the directory, 49
Caller ID history (call log), 46
Call intercept, 53
I
Incoming message length, 25
Indicator lights, 57
L
Last number redial, 31
Limited warranty, 71–72
Call screening, 24, 53
Call waiting, 33, 45
Chain dialing, 36
M
Character chart, 41
Clearspeak, 30
Make a call, 29
Memos, 55
Clear voicemail indication, 27
Conference calls, 34
COVM (central office voicemail), 28
Message alert tone, 26
Message capacity, 53
Message playback, 54
Missed calls indicator, 47
Mute, 33
D
Data port, 8
Delete all old messages, 55
Directory
N
New message indication, 53
Number of rings, 24
Capacity, 41
74
Index
Index
o
v
On hook dialing, 30
Optional backup battery
installation, 4
Voicemail, 52
Voicemail indicator, 27
Volume, 15, 33, 54
P
w
Priority code, 26
Wall installation, 11–12
R
Redial
Copy the redial entry to speed
dial, 31
Dial the redial entry, 31
Remote access, 56
Remote code, 25
S
Safety information, 67
Screen display messages, 59–60
Special call ID messages, 51
Speed dial
Delete a number, 40
Dial a number, 39
Edit a number, 39
Review a number, 38
Store a number, 38
Speed dial memory, 37
Switching between lines, 34
T
Tabletop installation, 9–11
Technical specifications, 73
Telephone base installation, 5–7
Temporary ringer silencing, 30
Temporary tone dialing, 34
Toll saver, 24
Troubleshooting, 61–65
Two-way recording, 35
75
Remote access wallet card
The wallet card below lists the commands needed to control your answering
system from any touch-tone telephone.
Cut along dotted line.
Call your telephone number, then enter
your three-digit remote access code
(preset to 500).
Action
Remote command
Play all messages...............................................................1
Play new messages............................................................ 2
Delete the message...........................................................3
Delete all old messages..................................................33
Repeat or go back..............................................................4
Stop............................................................................................5
Fold here.
Hear a list of remote commands................................ *5
Skip to the next message...............................................6
Record new announcement A...................................... *7
Record new announcement B...................................... *8
End the call............................................................................*9
Turn the answering system on or off........................ 0
ML17939/ML17959 Two-line corded telephone/answering
system with caller ID/call waiting
© 2010 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property
licensed to Advanced American Telephones, San Antonio, TX 78219.
Printed in China.
Clearspeak™ is a trademark of Advanced American Telephones.
© 2010 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
Printed in China. Issue 6 AT&T 07/10.
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