AT T KX TG5421 User Manual

Operating Instructions  
5.8 GHz Digital Cordless Phone  
Model No.  
KX-TG5421  
5.8 GHz Digital Cordless Phone  
with Dual Handsets  
Model No.  
KX-TG5422  
5.8 GHz Digital Cordless Phone  
with Three Handsets  
Model shown is KX-TG5421.  
Model No.  
KX-TG5423  
This unit is compatible with Caller ID. To use this feature, you must  
subscribe to the appropriate service offered by your service provider.  
Charge the battery for 6 hours before initial use.  
Please read these Operating Instructions before using the unit and save  
for future reference.  
For assistance, visit our website: http://www.panasonic.com for  
customers in the U.S.A. or Puerto Rico.  
Table of Contents  
Other options . . . . . . . . . . . . . . . . . . . . 40  
Handset key tone. . . . . . . . . . . . . . . 40  
Re-registering the handset. . . . . . . . 40  
Customer support . . . . . . . . . . . . . . 40  
Programming via direct commands . . . 41  
Direct commands chart . . . . . . . . . . 41  
Useful Information  
Belt clip. . . . . . . . . . . . . . . . . . . . . . . . . 43  
Headset (optional) . . . . . . . . . . . . . . . . 43  
Wall mounting. . . . . . . . . . . . . . . . . . . . 44  
Base unit . . . . . . . . . . . . . . . . . . . . . 44  
Charger unit (KX-TG5422 and KX-  
TG5423 only) . . . . . . . . . . . . . . . . . . 46  
Error messages . . . . . . . . . . . . . . . . . . 47  
Troubleshooting . . . . . . . . . . . . . . . . . . 48  
General use . . . . . . . . . . . . . . . . . . . 48  
Programmable settings . . . . . . . . . . 48  
Making/answering calls, Intercom . . 49  
Phonebook. . . . . . . . . . . . . . . . . . . . 49  
Caller ID. . . . . . . . . . . . . . . . . . . . . . 50  
Battery charge . . . . . . . . . . . . . . . . . 51  
Power failure . . . . . . . . . . . . . . . . . . 51  
Important information about subscription  
services . . . . . . . . . . . . . . . . . . . . . . . . 52  
FCC and other information. . . . . . . . . . 53  
Technical information . . . . . . . . . . . . . . 56  
Base unit . . . . . . . . . . . . . . . . . . . . . 56  
Handset . . . . . . . . . . . . . . . . . . . . . . 56  
Charger unit (KX-TG5422 and KX-  
TG5423 only) . . . . . . . . . . . . . . . . . . 56  
Warranty. . . . . . . . . . . . . . . . . . . . . . . . 57  
Customer services . . . . . . . . . . . . . . . . 59  
Index  
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 60  
For assistance, please call 1-800-211-PANA (7262).  
3
Introduction  
Thank you for purchasing a Panasonic cordless telephone.  
We recommend keeping a record of the following information for future reference.  
Serial No.  
Date of purchase  
(found on the bottom of the unit)  
Name and address of dealer  
Attach your purchase receipt here.  
Energy Star:  
®
As an ENERGY STAR Participant, Panasonic has determined  
that this product meets the ENERGY STAR guidelines for energy  
efficiency. ENERGY STAR is a U.S. registered mark.  
Your phone  
KX-TG5421  
KX-TG5422  
KX-TG5423  
L References in these operating instructions to the charger and to the multiple handsets  
are for KX-TG5422 and KX-TG5423 users only.  
4
For assistance, please call 1-800-211-PANA (7262).  
Introduction  
Accessory information  
Included accessories  
To order replacement accessories, call 1-800-332-5368.  
TTY users (hearing or speech impaired users) can call 1-866-605-1277.  
Quantity  
No. Accessory items  
Order number  
KX-TG KX-TG KX-TG KX-TG  
5421S 5421W 5422M 5423M  
1
2
3
AC adaptor for base unit PQLV1Z  
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2
2
2
1
1
1
1
1
3
3
3
2
2
Telephone line cord  
PQJA10075Z  
PQKL10068Z1  
PQKL10068Z2  
PQKL10068Z3  
HHR-P104  
Wall mounting adaptor  
4
5
Battery  
Handset cover  
PQYNTG5421SR  
PQYNTG5421WR  
PQYNTG5432MR  
PQKE10396Z1  
PQKE10396Z2  
PQKE10396Z4  
PQLV30030ZM  
KX-TCA1-G  
6
Belt clip  
7
1
Charger  
AC adaptor for charger  
2
3
4
5
6
7
Additional/replacement accessories  
Accessory items  
Order number  
HHR-P104  
Rechargeable nickel metal  
hydride (Ni-MH) battery  
Headset  
KX-TCA60, KX-TCA86, KX-TCA88, KX-TCA88HA,  
KX-TCA91, KX-TCA92, or KX-TCA98  
Battery back-up power supply  
KX-TCA200  
For assistance, please call 1-800-211-PANA (7262).  
5
Introduction  
Incorrect reassembly can cause  
electric shock when the unit is  
subsequently used.  
Important safety  
instructions  
12. Unplug this unit from power outlets and  
refer servicing to an authorized service  
center when the following conditions  
occur:  
When using this unit, basic safety  
precautions should always be followed to  
reduce the risk of fire, electric shock, or  
personal injury.  
1. Read and understand all instructions.  
2. Follow all warnings and instructions  
marked on this unit.  
3. Unplug this unit from power outlets  
before cleaning. Do not use liquid or  
aerosol cleaners. Use a damp cloth for  
cleaning.  
4. Do not use this unit near water, for  
example near a bathtub, wash bowl,  
kitchen sink, etc.  
A. When the power cord is damaged  
or frayed.  
B. If liquid has been spilled into the  
unit.  
C. If the unit has been exposed to rain  
or water.  
D. If the unit does not work normally  
by following the operating  
instructions. Adjust only controls  
covered by the operating  
instructions. Improper adjustment  
may require extensive work by an  
authorized service center.  
5. Place the unit securely on a stable  
surface. Serious damage and/or injury  
may result if the unit falls.  
E. If the unit has been dropped or  
physically damaged.  
6. Do not cover slots and openings on the  
unit. They are provided for ventilation  
and protection against overheating.  
Never place the unit near radiators, or  
in a place where proper ventilation is  
not provided.  
7. Use only the power source marked on  
the unit. If you are not sure of the type  
of power supplied to your home,  
consult your dealer or local power  
company.  
F. If the unit exhibits a distinct change  
in performance.  
13. During thunderstorms, avoid using  
telephones except cordless types.  
There may be a remote risk of an  
electric shock from lightning.  
14. Do not use this unit to report a gas  
leak, when in the vicinity of the leak.  
SAVE THESE  
INSTRUCTIONS  
8. Do not place objects on the power  
cord. Install the unit where no one can  
step or trip on the cord.  
9. Do not overload power outlets and  
extension cords. This can result in the  
risk of fire or electric shock.  
10. Never push any objects through slots  
in this unit. This may result in the risk of  
fire or electric shock. Never spill any  
liquid on the unit.  
CAUTION:  
Installation  
L Never install telephone wiring during a  
lightning storm.  
L Never install telephone jacks in wet  
locations unless the jack is specifically  
designed for wet locations.  
L Never touch uninsulated telephone  
wires or terminals unless the telephone  
line has been disconnected at the  
network interface.  
11. To reduce the risk of electric shock, do  
not disassemble this unit. Take the unit  
to an authorized service center when  
service is required. Opening or  
removing covers may expose you to  
dangerous voltages or other risks.  
L Use caution when installing or modifying  
telephone lines.  
6
For assistance, please call 1-800-211-PANA (7262).  
Introduction  
L Do not touch the plug with wet hands.  
the unit in health care facilities if any  
regulations posted in the area instruct  
you not to do so. Hospitals or health care  
facilities may be using equipment that  
could be sensitive to external RF (radio  
frequency) energy.  
L The AC adaptor is used as the main  
disconnect device. Ensure that the AC  
outlet is installed near the unit and is  
easily accessible.  
Battery  
To reduce the risk of fire or injury to  
persons, read and follow these  
instructions.  
L Use only the battery(ies) specified.  
L Do not dispose of the battery(ies) in a  
fire. They may explode. Check with local  
waste management codes for special  
disposal instructions.  
L Do not open or mutilate the battery(ies).  
Released electrolyte is corrosive and  
may cause burns or injury to the eyes or  
skin. The electrolyte may be toxic if  
swallowed.  
L Exercise care when handling the  
battery(ies). Do not allow conductive  
materials such as rings, bracelets or  
keys to touch the battery(ies), otherwise  
a short circuit may cause the battery(ies)  
and/or the conductive material to  
overheat and cause burns.  
L Charge the battery(ies) provided with or  
identified for use with this product only in  
accordance with the instructions and  
limitations specified in this manual.  
WARNING:  
L To prevent the risk of fire or electrical  
shock, do not expose this product to rain  
or any type of moisture.  
Medical  
L Consult the manufacturer of any  
personal medical devices, such as  
pacemakers or hearing aids, to  
determine if they are adequately  
shielded from external RF (radio  
frequency) energy. (The unit operates in  
the frequency range of 5.76 GHz to 5.84  
GHz, and the power output level can  
range from 0.25 to 0.5 watts.) Do not use  
For assistance, please call 1-800-211-PANA (7262).  
7
Introduction  
L The maximum calling distance may be  
shortened when the unit is used in the  
following places: Near obstacles such as  
hills, tunnels, undergrounds, near metal  
objects such as wire fences, etc.  
For best performance  
Base unit location/noise  
The base unit and handset use radio  
waves to communicate with each other.  
For maximum distance and noise-free  
operation, we recommend the following:  
L Operating near 5.8 GHz electrical  
appliances may cause interference.  
Move away from the electrical  
appliances.  
L Placing the unit away from electrical  
appliances such as a TV, personal  
computer or another cordless phone.  
Routine care  
L Wipe the outer surface of the unit with a  
soft cloth. Do not use benzine, thinner or  
any abrasive powder.  
L Placing the base unit in a HIGH and  
CENTRAL location with no obstructions  
such as walls.  
L Raising the antennas vertically.  
L If you use the handset near a microwave  
oven which is being used, noise may be  
heard. Move away from the microwave  
oven and closer to the base unit.  
L If you use the handset near another  
cordless phone’s base unit, noise may  
be heard. Move away from the other  
cordless phone’s base unit and closer to  
your base unit.  
Environment  
L Keep the unit away from electrical noise  
generating devices, such as fluorescent  
lamps and motors.  
L The unit should be kept free from  
excessive smoke, dust, high  
temperature and vibration.  
L The unit should not be exposed to direct  
sunlight.  
L Do not place heavy objects on top of the  
unit.  
L When you leave the unit unused for a  
long period of time, unplug this unit from  
power outlet.  
L The unit should be kept away from heat  
sources such as heaters, kitchen stoves,  
etc. It should not be placed in rooms  
where the temperature is less than 5 °C  
(41 °F) or greater than 40 °C (104 °F).  
Damp basements should also be  
avoided.  
8
For assistance, please call 1-800-211-PANA (7262).  
Preparation  
Connections  
Base unit  
Fasten the AC adaptor cord.  
Raise the antennas.  
Hook  
To power outlet (120 V AC, 60 Hz)  
AC adaptor  
To single-line telephone jack (RJ11C)  
Telephone line cord  
Charger unit (KX-TG5422 and KX-TG5423 only)  
To power outlet (120 V AC, 60 Hz)  
AC adaptor  
Note:  
L Base unit: Use only the included Panasonic AC adaptor PQLV1.  
L Charger unit: Use only the included Panasonic AC adaptor KX-TCA1.  
L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel  
warm during use.)  
L The AC adaptor should be connected to a vertically oriented or floor-mounted AC outlet.  
Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the  
adaptor may cause it to become disconnected.  
L The unit will not work during a power failure. We recommend connecting a standard  
telephone to the same telephone line or to the same telephone jack using the Panasonic  
KX-J66 T-adaptor. Emergency power can be supplied to the unit by connecting a  
Panasonic battery back-up power supply noted on page 5.  
For assistance, please call 1-800-211-PANA (7262).  
9
Preparation  
If you subscribe to an xDSL service  
Battery installation  
L Please attach a noise filter (contact your  
xDSL provider) to the telephone line  
between the base unit and the telephone  
line jack in the event of the following:  
– Noise is heard during conversations.  
– Caller ID features (page 25) do not  
function properly.  
1 Insert the battery (1), and press it  
down until it snaps into the  
compartment (2).  
2
1
2 Close the handset cover.  
To single-line telephone  
jack (RJ11C)  
Telephone  
Noise filter  
line cord  
(For xDSL users)  
10  
For assistance, please call 1-800-211-PANA (7262).  
Preparation  
Battery strength  
You can confirm the battery strength on the  
handset display.  
Battery charge  
Place the handset on the base unit or  
charger for 6 hours before initial use.  
Battery icon  
5
Battery strength  
Fully charged  
Medium  
L The unit will beep once, the CHARGE  
indicator will light, and “Charging” will  
be displayed.  
6
7
Low  
L Charge completed” is displayed  
when the battery has been fully charged.  
The CHARGE indicator will remain lit.  
When flashing: needs  
to be recharged.  
8
Discharged  
Base unit  
Recharging the battery  
Recharge the battery when:  
– “Recharge battery” is displayed or  
OR  
7 flashes on the handset display.  
– the handset beeps intermittently while it  
is in use.  
Note:  
L Recharge the handset battery for more  
than 15 minutes, or the display will  
continue showing the indication.  
CHARGE indicator  
L If the battery has been discharged, the  
handset will display “Charge for 6h”  
and 8 when you place the handset  
on the base unit or charger.  
Charger unit (KX-TG5422 and KX-  
TG5423 only)  
CHARGE  
indicator  
Note:  
L To ensure the battery charges properly,  
clean the charge contacts of the  
handset, base unit, and charger with a  
soft, dry cloth once a month. Clean more  
often if the unit is subject to grease, dust,  
or high humidity.  
For assistance, please call 1-800-211-PANA (7262).  
11  
Preparation  
Battery performance  
Battery replacement  
After your Panasonic battery is fully  
charged, you can expect the following  
performance:  
If battery performance diminishes, make  
sure you have cleaned the charge  
contacts and fully charged the battery. The  
battery needs to be replaced if any of the  
following are displayed after a few phone  
calls even when you have fully charged the  
battery.  
Operation  
Operating time  
While in use  
(talking)  
Up to 5 hours  
While not in use  
Up to 11 days  
Up to 3 hours  
*1  
(standby)  
– “Recharge battery”  
7 (flashing)  
– “Charge for 6h”  
8  
While using the  
Clarity Booster  
feature (page 19)  
*1 Handset is off the base unit or charger  
but not in use.  
L Use only the rechargeable Panasonic  
battery noted on page 5.  
Note:  
1 Press the notch on the cover firmly and  
slide it as indicated by the arrow.  
L Battery power is consumed whenever  
the handset is off the base unit or  
charger, even when the handset is not in  
use. The longer you leave the handset  
off the base unit or charger, the shorter  
you can actually talk on the handset.  
Actual battery performance depends on  
a combination of how often the handset  
is in use and how often it is not in use.  
L Once the battery is fully charged, you do  
not have to charge it again until  
Recharge battery” is displayed or  
7 flashes. This will maximize the  
battery life.  
2 Replace the old battery with a new one,  
and close the cover (see page 10 for  
battery installation).  
Attention:  
A nickel metal hydride battery that is  
recyclable powers the product you have  
purchased.  
Please call 1-800-8-BATTERY for  
information on how to recycle this battery.  
12  
For assistance, please call 1-800-211-PANA (7262).  
Preparation  
Controls and displays  
Controls  
Base unit  
A B  
C
A
B
D
E
F
E
KX-TG5423  
KX-TG5422  
KX-TG5421  
G
H
A {HANDSET LOCATOR1}  
B {HANDSET LOCATOR2}  
C {HANDSET LOCATOR3}  
D {HANDSET LOCATOR}  
E Antenna  
F IN USE indicator  
G Charge contacts  
H CHARGE indicator  
For assistance, please call 1-800-211-PANA (7262).  
13  
Preparation  
N {MENU}  
O {OFF}  
Handset  
P {MUTE} {CLEAR}  
Q {HOLD}  
R {HOLD} {INTERCOM}  
K
L
Charger unit (KX-TG5422 and KX-  
TG5423 only)  
A
B
M
N
A
C
D
B
O
P
E
F
G
B
H
I
A Charge contacts  
J
B CHARGE indicator  
KX-TG5421  
KX-TG5422 and  
KX-TG5423  
Using the navigator key  
The handset navigator key can be used to  
navigate through menus and to select  
items shown on the display, by pressing  
{^}, {V}, {<}, or {>}.  
HOLD  
HOLD  
INTERCOM  
Q
R
A Speaker  
B Soft key  
C Headset jack  
D {C} (TALK)  
E Navigator key  
F {s} (SP-PHONE)  
G {*} (TONE)  
H {PAUSE} {REDIAL}  
I Microphone  
J Charge contacts  
K Ringer indicator  
Message indicator  
L Receiver  
M Display  
14  
For assistance, please call 1-800-211-PANA (7262).  
Preparation  
Backlit display and handset keypad  
Display  
The handset display and dialing buttons  
will light for a few seconds after pressing  
any of the handset’s controls or lifting the  
handset off the base unit or charger. They  
will also light when a call is being received.  
Handset display items  
Displayed  
Meaning  
item  
J
5
Voice enhancer is on.  
Battery strength  
Soft keys  
The handset features 2 soft keys. By  
pressing a soft key, you can select the  
function displayed directly above it.  
L The functions displayed will vary  
depending on how you are using the  
unit.  
L When a function does not appear above  
a soft key, the soft key has no function.  
5
Rcvd  
calls  
Phone  
book  
K
L
Soft key examples:  
Display  
Action  
function  
Rcvd  
Enters caller list  
calls  
VM  
Dials Voice Mail access  
number  
Conf  
Establishes a conference  
call  
*1  
*1 KX-TG5422 and KX-TG5423 only  
For assistance, please call 1-800-211-PANA (7262).  
15  
Making/Answering Calls  
4 When finished talking, press {OFF} or  
place the handset on the base unit or  
charger.  
Making calls  
Note:  
L Talk alternately with the caller in a quiet  
room.  
L If the other party has difficulty hearing  
you, press {V} to decrease the speaker  
volume.  
Soft keys  
{OFF}  
L While on a call, you can switch from the  
receiver to the speakerphone by  
pressing {s}. To switch back to the  
receiver, press {C}.  
{C}  
{s}  
Navigator key  
{MUTE}  
{CLEAR}  
{*}  
{HOLD}  
To adjust the speaker volume  
6 levels (high to low) are available.  
While using the speaker, press {V} or {^}  
repeatedly.  
{PAUSE}  
{REDIAL}  
Microphone  
1 Lift the handset and press {C}.  
L Talk” will be displayed.  
To dial after confirming the entered  
number  
2 Dial the phone number.  
1 Enter the phone number.  
3 When finished talking, press {OFF} or  
place the handset on the base unit or  
charger.  
Example:  
3334444  
KFlash  
CallL  
Note:  
L To correct a digit, press {<} or {>} to  
move the cursor, then press  
{CLEAR}. Enter the correct number.  
L If a pause is required when dialing,  
press {PAUSE} where needed (page  
19).  
L Line in use” is displayed when  
someone is talking on the other  
handsets (KX-TG5422 and KX-TG5423  
only) or another phone.  
To adjust the receiver volume  
3 levels (high/medium/low) are available.  
While using the receiver, press {V} or {^}  
repeatedly.  
L To cancel, press {OFF}.  
2 Press {C}, {s}, or {Call}.  
3 When finished talking, press {OFF} or  
place the handset on the base unit or  
charger.  
To use the speakerphone  
1 Lift the handset and press {s}.  
L SP-phone” will be displayed.  
To redial the last number dialed  
1 Press {C} or {s}.  
2 Dial the phone number.  
3 When the other party answers, speak  
2 Press {REDIAL}.  
into the microphone.  
16  
For assistance, please call 1-800-211-PANA (7262).  
Making/Answering Calls  
To make a call using the redial list  
The last 5 phone numbers dialed are  
stored in the redial list.  
Answering calls  
When a call is being received, the ringer  
indicator flashes rapidly.  
1 Press {REDIAL}.  
L The last number dialed will be  
1 Lift the handset and press {C} or {s}.  
displayed.  
L You can also answer a call by  
pressing any button except {V}, {^},  
{<}, {>}, or {OFF}. (Any key talk  
feature)  
2 Press {V} or {^} repeatedly to display  
the desired number.  
L To delete the displayed number,  
press {CLEAR}.  
L To exit the list, press {OFF}.  
2 When finished talking, press {OFF} or  
place the handset on the base unit or  
charger.  
3 Press {C}, {s}, or {Call}.  
Auto talk  
This feature allows you to answer a call by  
simply lifting the handset off the base unit  
or charger. You do not need to press {C}.  
To activate this feature, see page 37.  
Temporary ringer off  
While the handset is ringing for an outside  
call, you can turn the ringer off temporarily  
by pressing {OFF}. The handset will ring  
the next time a call is received.  
For assistance, please call 1-800-211-PANA (7262).  
17  
Making/Answering Calls  
MUTE button  
You can mute your voice during a  
conversation. While mute is turned on you  
will be able to hear the other party, but the  
other party will not be able to hear you.  
To mute your voice, press {MUTE}.  
Useful features during a  
call  
HOLD button  
This feature allows you to put an outside  
call on hold.  
Example:  
Talk  
00-00-30 <Mute>  
KX-TG5421:  
Press {HOLD} during an outside call.  
L Hold” will be displayed.  
L To return to the call, press {C} or {s}.  
L <Mute>” will flash on the display.  
L To return to the conversation, press  
{MUTE}, {C}, or {s}.  
Voice enhancer  
KX-TG5422 and KX-TG5423:  
This feature clarifies the voice of the  
person you are talking to, reproducing a  
more natural-sounding voice that is easier  
to hear and understand.  
1 Press {HOLD} during an outside call.  
L To transfer the call to another  
handset, see page 31, step 2.  
2 Press {HOLD} again.  
1 Press {MENU} during an outside call.  
L Hold” will be displayed.  
2 To turn this feature on or off, press {3}.  
L To return to the call, press {C} or  
{s}.  
L Another handset user can take the  
call by pressing {C} or {s}.  
L You can also select “V.E. on” or  
V.E. off” by pressing {V} or {^}  
then pressing {>}.  
g3=V.E. on  
Note:  
L Line on hold” will be displayed on  
the other handsets (KX-TG5422 and  
KX-TG5423 only).  
L When turned on, “J” will be  
displayed.  
L If another phone is connected on the  
same line (page 9), you can also take  
the call by lifting its handset.  
Note:  
L Once you turn voice enhancer on, it will  
be activated for all outside calls until  
turned off.  
L If a call is kept on hold for more than 6  
minutes, an alarm tone will start to  
sound and the ringer indicator will flash  
rapidly. After 4 additional minutes on  
hold, the call will be disconnected.  
L You can also turn this feature on or off by  
programming (page 38).  
L Depending on the condition and quality  
of your telephone line, this feature may  
emphasize existing line noise. If it  
becomes difficult to hear, turn this  
feature off.  
18  
For assistance, please call 1-800-211-PANA (7262).  
Making/Answering Calls  
Clarity booster  
PAUSE button (for PBX/long  
distance service users)  
A pause is sometimes required when  
making calls using a PBX or long distance  
service.  
For example, if you need to dial the line  
access number “9” when making outside  
calls with a PBX:  
This feature can improve sound clarity  
when the handset is used in an area where  
there may be interference. During an  
outside call, this feature will be turned on  
automatically when necessary. This  
feature will turn off when you hang up or  
put a call on hold. It will not turn off  
automatically during a call. You can also  
turn this feature on or off manually.  
1 Press {9}.  
1 Press {MENU} during an outside call.  
2 Press {PAUSE}, then dial the phone  
number.  
2 Press {2} to select “Booster on” or  
Example:  
Booster off”.  
9P15556667777  
L You can also select “Booster on” or  
Booster off” by pressing {V} or  
{^} then pressing {>}.  
K
Flash  
CallL  
3 Press {C}, {s}, or {Call}.  
1=Phonebook  
2=Booster on  
g
Note:  
L A 3.5 second pause is inserted each  
time {PAUSE} is pressed. Press  
repeatedly to insert longer pauses.  
L While this feature is turned on,  
BOOST” will flash on the display.  
Note:  
Flash button  
L If this feature is turned off manually  
during a call, it will not be turned on  
automatically during the same call.  
Pressing {Flash} allows you to use special  
features of your host PBX such as  
transferring an extension call, or accessing  
optional telephone services such as Call  
Waiting.  
L While this feature is turned on, battery  
operating time will be shortened (page  
12).  
Example:  
Talk  
00-00-20  
Flash  
Call share (KX-TG5422 and KX-  
TG5423 only)  
K
When another handset is on an outside  
call, this feature allows you to join that call.  
To join a conversation, press {C} or {s}  
when the other handset is on an outside  
call.  
Note:  
L To change the flash time, see page 39.  
L Conference” will be displayed.  
L KX-TG5423 only:  
A maximum of 3 parties including the  
outside party can join a conversation.  
For assistance, please call 1-800-211-PANA (7262).  
19  
Making/Answering Calls  
For Call Waiting service users  
To use Call Waiting, you must subscribe to  
your telephone company’s Call Waiting  
service.  
This feature allows you to receive calls  
while you are already talking on the phone.  
If you receive a call while on the phone,  
you will hear a Call Waiting tone.  
Press {Flash} to answer the 2nd call.  
L The 1st call is put on hold while you  
answer the 2nd call.  
L To switch between calls, press {Flash}.  
Note:  
L Please contact your telephone company  
for details and availability of this service  
in your area.  
Temporary tone dialing (for  
rotary/pulse service users)  
You can temporarily switch the dialing  
mode to tone when you need to access  
touch tone services (for example,  
answering services, telephone banking  
services, etc.).  
Press {*} (TONE) before entering access  
numbers which require tone dialing.  
Note:  
L The dialing mode will return to pulse  
when you hang up.  
20  
For assistance, please call 1-800-211-PANA (7262).  
Phonebook  
7 Press {Save}.  
L To add other items, repeat from step  
2.  
Using the phonebook  
The handset phonebook allows you to  
make calls without having to dial manually.  
You can add 50 names and phone  
numbers to the handset phonebook and  
search for phonebook entries by name.  
8 Press {OFF}.  
Note:  
L Caller ID subscribers can use ringer ID  
and light-up ID features (page 25).  
Adding items to the phonebook  
Character table  
The dial keys can be used to enter  
characters. To enter a character, press the  
appropriate dial key, repeatedly if  
necessary. To enter another character that  
is located on the same dial key, first press  
{>} to move the cursor to the next space.  
1 Press {Phonebook}.  
Rcvd  
calls  
Phone  
book  
K
L
2 Press {Add}.  
L The display shows the number of  
Key  
{1}  
{2}  
{3}  
{4}  
{5}  
{6}  
{7}  
{8}  
{9}  
{0}  
{*}  
{#}  
Characters  
items in the phonebook.  
& ’  
(
)
,
.
/
1
Example:  
Phonebook  
7 items  
SearchL  
a
d
g
j
b
c
f
A B C 2  
D E F 3  
KAdd  
e
h
k
i
G H I  
K L  
4
5
3 Enter the name (max. 16 characters).  
l
J
See the character table for entry.  
m n  
o
r
M N O 6  
P Q R S 7  
T U V 8  
W X Y Z 9  
Enter name  
|
p
t
q
u
s
KBack  
NextL  
v
y
w x  
z
4 Press {Next}.  
0
Space  
5 Enter the phone number (max. 32  
;
#
digits).  
L If a pause is required when dialing,  
press {PAUSE} where needed (page  
19).  
{CLEAR} To delete a character or  
number  
Enter phone no.  
To edit/correct a mistake  
Press {<} or {>} to move the cursor to the  
character or number you wish to erase,  
then press {CLEAR}. Enter the  
appropriate character or number.  
6 Press {Next}.  
L If you want to change the name and  
number, press {Edit}, then repeat  
from step 3.  
Note:  
Example:  
Tom  
555-765-4321  
Edit Save  
L Press and hold {CLEAR} to erase all  
characters or numbers.  
K
L
For assistance, please call 1-800-211-PANA (7262).  
21  
Phonebook  
Calling someone in the  
phonebook  
Phonebook items can be searched for  
alphabetically by scrolling through the  
phonebook items.  
Editing items in the phonebook  
1 Press {Phonebook}, then press  
{Search}.  
2 Press {V} or {^} repeatedly to display  
the desired item.  
1 Press {Phonebook}.  
L For quick search, you can skip to step  
3 Press {Edit}.  
3.  
4 Edit the name if necessary. See the  
character table on page 21 for  
character entry.  
2 Press {Search}.  
0-9=Name search  
dB=Scroll list  
5 Press {Next}.  
6 Edit the phone number if necessary.  
3 Press {V} or {^} repeatedly to display  
the desired item.  
7 Press {Next}, then press {Save}.  
L To exit the phonebook, press {OFF}.  
4 Press {C} or {s}.  
Note:  
L To edit other items, repeat from step  
2.  
8 Press {OFF}.  
L To view a phone number over 16 digits  
long, follow steps 1 to 3, then press  
{Edit} and {Next}. Press {OFF} when  
finished.  
Erasing items in the phonebook  
1 Press {Phonebook}, then press  
{Search}.  
To search for a name by initial  
2 Press {V} or {^} repeatedly to display  
the desired item.  
1 Press {Phonebook}, then press  
{Search}.  
3 Press {CLEAR}.  
2 Press the dialing button ({0} to {9},  
{#}, or {*}) which corresponds to the  
first letter you are searching for (see the  
character table, page 21).  
4 Press {Yes}.  
L To cancel erasing, press {No}.  
L To erase other items, repeat from  
step 2.  
Example: “LISA”  
Press {5} repeatedly to display any  
name with the initial “L”.  
5 Press {OFF}.  
L If there is no item corresponding to  
the letter you selected, the next item  
will be displayed.  
3 Press {V} repeatedly to display the  
desired item.  
L To exit the phonebook, press {OFF}.  
L To dial the displayed number, press  
{C} or {s}.  
22  
For assistance, please call 1-800-211-PANA (7262).  
Phonebook  
Chain dial feature  
Copying phonebook  
items (KX-TG5422 and  
KX-TG5423 only)  
This feature allows you to dial phone  
numbers from the phonebook while you  
are on a call.  
Example: Using a long distance calling  
card  
You can copy one or all of the phonebook  
items from one handset to another.  
1 Dial from the phonebook:  
1-800-012-3456 (Calling card access  
number).  
Important:  
L Make sure the destination handset is not  
in use.  
2 When prompted, dial from the  
phonebook:  
1234 (Calling card PIN).  
L Do not place your handset on the base  
unit or charger until copying has  
finished, otherwise copying will stop.  
3 When prompted, dial from the  
phonebook:  
1-555-012-3456 (the person you want  
to call).  
L If an outside call is received during the  
phonebook copy, copying will stop. You  
will need to copy the item(s) later.  
1 During an outside call, press  
L Ringer ID and light-up ID settings for  
phonebook items are not copied (page  
25).  
{MENU}.  
2 Press {1} to select “Phonebook”.  
3 Press {V} or {^} repeatedly to display  
For KX-TG5422 users  
the desired item.  
Copying an item  
4 Press {Call}.  
L Repeat from step 1 to dial other  
1 Press {MENU}.  
numbers.  
2 Scroll to “Copy phonebook” by  
Note:  
pressing {V} or {^}, then press {>}.  
L When storing a calling card access  
number and your PIN in the phonebook  
as one phonebook item, press {PAUSE}  
to add pauses after the number and PIN  
as necessary (page 19).  
3 Scroll to “Copy 1 item” by pressing  
{V} or {^}, then press {>}.  
4 Press {V} or {^} repeatedly to display  
the desired item.  
L If you have rotary or pulse service, you  
need to press {*} before pressing  
{MENU} in step 1 to change the dialing  
mode temporarily to tone.  
L To search for the item by initial, see  
page 22.  
5 Press {Send}.  
L When the item has been copied,  
Complete” will be displayed.  
L The destination handset display will  
show “Phonebook Receiving”,  
then “Phonebook Received”.  
L To copy another item, repeat from  
step 4.  
6 Press {OFF}.  
For assistance, please call 1-800-211-PANA (7262).  
23  
Phonebook  
L To copy another item, repeat from  
step 5.  
Copying all items  
1 Press {MENU}.  
7 Press {OFF}.  
2 Scroll to “Copy phonebook” by  
Copying all items  
pressing {V} or {^}, then press {>}.  
1 Press {MENU}.  
3 Scroll to “Copy all items” by  
pressing {V} or {^}, then press {>}.  
2 Scroll to “Copy phonebook” by  
L When all items have been copied,  
Complete” will be displayed.  
pressing {V} or {^}, then press {>}.  
3 Scroll to “Copy all items” by  
L The destination handset display will  
show “Phonebook Receiving”,  
then “Phonebook Received”.  
pressing {V} or {^}, then press {>}.  
4 Press {V} or {^} repeatedly to select  
the destination extension number.  
4 Press {OFF}.  
L You can also select the extension  
number by pressing {1} to {3}.  
For KX-TG5423 users  
L To confirm the destination handset  
number ([1], [2], or [3]), place that  
handset on the base unit or charger.  
5 Press {Send}.  
L When all items have been copied,  
Complete” will be displayed.  
L The destination handset display will  
show “Phonebook Receiving”,  
then “Phonebook Received”.  
Copying an item  
1 Press {MENU}.  
L To copy items to another extension,  
repeat from step 3.  
2 Scroll to “Copy phonebook” by  
pressing {V} or {^}, then press {>}.  
6 Press {OFF}.  
3 Scroll to “Copy 1 item” by pressing  
{V} or {^}, then press {>}.  
4 Press {V} or {^} repeatedly to select  
the destination extension number, then  
press {Next}.  
L You can also select the extension  
number by pressing {1} to {3}.  
5 Press {V} or {^} repeatedly to display  
the desired item.  
L To search for the item by initial, see  
page 22.  
6 Press {Send}.  
L When the item has been copied,  
Complete” will be displayed.  
L The destination handset display will  
show “Phonebook Receiving”,  
then “Phonebook Received”.  
24  
For assistance, please call 1-800-211-PANA (7262).  
Caller ID Service  
Call Waiting Caller ID display  
Using Caller ID service  
If you subscribe to both Caller ID and Call  
Waiting with Caller ID services, the 2nd  
caller’s information will be displayed after  
you hear a Call Waiting tone (page 20).  
This unit is Caller ID compatible. To use  
Caller ID features, you must subscribe to  
your telephone company’s Caller ID  
service.  
Example:  
BROWN,NANCY  
1-555-666-7777  
Flash -Waiting-  
K
Caller ID features  
When an outside call is being received, the  
calling party’s name or telephone number  
will be displayed.  
Caller information for the last 50 different  
callers will be logged in the caller list,  
allowing you to return missed calls. Caller  
information is stored by the most recent  
call to the oldest.  
Note:  
L Please contact your telephone company  
for details and availability of this service  
in your area.  
Ringer ID and light-up ID  
This feature can help you identify who is  
calling by using different ringers and ringer  
indicator colors for different callers stored  
in the phonebook. You can assign a  
different ringer and indicator color to each  
phonebook item. When a call is received  
from a caller stored in the phonebook, the  
ringer and indicator color are used after  
Caller ID information is displayed.  
L When Caller ID information is received  
and it matches a phone number stored  
in the phonebook:  
– The stored name will be displayed and  
logged in the caller list. (Personalized  
name display)  
– The handset will use the ringer tone  
and the ringer indicator color you  
assigned to the caller. (Ringer ID and  
light-up ID)  
L Usually the ringer and indicator color will  
be changed from the 2nd ring.  
L If the unit cannot receive caller  
information, the following will be  
displayed:  
Out of area”: The caller dialed from  
an area which does not provide Caller ID  
service.  
Private caller”: The caller  
requested not to send caller information.  
Long distance”: The caller called  
you long distance.  
Ringer ID  
You can assign a different ringer tone to  
each caller in the phonebook. If you select  
No Ringer ID”, the unit will use the  
ringer tone you set on page 36 when a call  
is received from that caller. The default  
setting is “No Ringer ID”.  
1 Press {Phonebook}, then press  
{Search}.  
L If the unit is connected to a PBX system,  
caller information may not be received  
properly. Consult your PBX supplier.  
2 Press {V} or {^} repeatedly to display  
the desired item.  
3 Press {Option}.  
4 Press {1} to select “Ringer ID”.  
5 Press {V} or {^} repeatedly to select  
the desired ringer tone.  
For assistance, please call 1-800-211-PANA (7262).  
25  
Caller ID Service  
L You can also select the ringer tone by  
pressing {1} to {7}, or {0} (“No  
Ringer ID”).  
Caller list  
Caller information for the last 50 different  
callers will be logged in the caller list. You  
can use this list to return missed calls.  
6 Press {Save}, then press {OFF}.  
Light-up ID  
L Caller information includes caller names  
and phone numbers, the date and time  
of calls, and the number of times the  
caller called.  
You can assign a different ringer indicator  
color to each caller in the phonebook.  
Select “Color1-Default” (Amber),  
Color2” (Green), “Color3” (Red), or  
Multicolor”.  
Missed calls  
If a call is not answered, the unit treats the  
call as a missed call. The number of  
missed calls is shown on the handset  
display. This lets you know if you should  
view the caller list to see who called while  
you were out.  
1 Press {Phonebook}, then press  
{Search}.  
2 Press {V} or {^} repeatedly to display  
the desired item.  
3 Press {Option}.  
Example: Handset off the base unit or  
charger  
4 Press {2} to select “Light-up ID”.  
10 missed calls  
Phone  
book L  
5 Press {V} or {^} repeatedly to select  
Rcvd  
calls  
the desired ringer indicator color.  
K
L You can also select the color by  
pressing {1} to {4}.  
Note:  
L When new messages are recorded in  
your Voice Mail (page 33), you will see  
Voice Mail” instead of “missed  
calls”.  
6 Press {Save}, then press {OFF}.  
Viewing the caller list and  
calling back  
1 Press {V} or {^} to enter the caller list.  
2 Press {V} to search from the most  
recent call, or press {^} to search from  
the oldest call.  
L The caller’s name and phone number  
are displayed alternately.  
Example:  
SMITH,JACK  
3:10P JUN.29  
1-555-333-4444  
3:10P JUN.29  
L To exit the caller list, press {OFF}.  
26  
For assistance, please call 1-800-211-PANA (7262).  
Caller ID Service  
3 Press {C} or {s}.  
Editing a caller’s phone number  
before calling back  
You can edit a phone number in the caller  
list by removing its area code and/or the  
long distance code “1”.  
Note:  
L You can also press {Rcvd calls} to  
enter the caller list.  
L Calling back will not be possible if the  
caller information does not include a  
phone number.  
1 Press {V} or {^} to enter the caller list.  
L In some cases, you may have to edit the  
number before dialing. (For example,  
you may have to delete “1” and the area  
code.)  
2 Press {V} or {^} repeatedly to display  
the desired item.  
3 Press {Edit} repeatedly until the phone  
number is shown in the desired format.  
Each time you press {Edit}, the phone  
number will be rearranged into one of 3  
patterns.  
L KX-TG5422 and KX-TG5423 only:  
Each handset has its own caller list. If  
you viewed the caller list or answered a  
call on one handset, the same  
1 Local phone number  
information in the other handsets will be  
displayed as “missed calls”.  
Example:  
321-5555  
2 Area code – Local phone number  
Example:  
Displayed symbols  
555-321-5555  
L If the same caller calls more than once, it  
will be displayed with the number (“×2”  
to “×9”). Only the date and time of the  
most recent call will be stored.  
3 1 – Area code – Local phone  
number  
Example:  
1-555-321-5555  
L A Q is displayed next to items which  
have already been viewed or answered  
on this handset.  
4 To return a call, press {C} or {s}.  
Caller ID number auto edit feature  
Once you call back an edited number (see  
“Editing a caller’s phone number before  
calling back”), the unit can automatically  
edit other incoming phone numbers each  
time you receive a call.  
For example, you can use this feature to  
set the unit to ignore the area code of  
callers in your area code, so that you can  
call these local numbers using caller  
information without dialing the area code.  
To activate this feature, you must edit an  
item in the caller list (see “Editing a caller’s  
phone number before calling back”), then  
call that number. After that, calls from that  
caller’s area code will be edited  
automatically.  
This feature can be turned on or off (page  
38). The default setting is ON.  
For assistance, please call 1-800-211-PANA (7262).  
27  
Caller ID Service  
Note:  
Erasing caller information  
L The handset can remember up to 4 area  
codes to be edited. Phone numbers from  
the 4 most recently edited area codes  
will be automatically edited.  
Erasing a selected item  
1 Press {V} or {^} to enter the caller list.  
L This feature will not be activated until  
edited numbers are called back.  
2 Press {V} or {^} repeatedly to display  
the desired item.  
L If you move to another area, you can  
turn this feature off to erase previously  
edited area codes. To use this feature  
again, turn it on and reprogram the area  
codes you want to edit once again.  
3 Press {CLEAR}.  
L To erase other items, repeat from  
step 2.  
L To exit the caller list, press {OFF}.  
Storing caller information into  
the phonebook  
Erasing all items  
Make sure that you have no missed calls.  
Items in the caller list can be stored into  
each handset’s phonebook.  
1 Press {V} or {^} to enter the caller list.  
1 Press {V} or {^} to enter the caller list.  
2 Press {All erase}.  
L To cancel erasing, press {No}.  
2 Press {V} or {^} repeatedly to display  
the desired item.  
3 Press {Yes}.  
L To edit the number, press {Edit}  
repeatedly until the number is shown  
in the desired format (page 27,  
step 3).  
3 Press {Save}.  
L If there is no name information for the  
caller, “Enter name” will be  
displayed.  
1 Enter the name if necessary (see  
page 21, step 3).  
2 Press {Next}, then press {Save}.  
L To continue storing other items,  
repeat from step 2.  
4 Press {OFF} to exit.  
Note:  
L If the caller information does not include  
a phone number, you cannot store it in  
the phonebook.  
28  
For assistance, please call 1-800-211-PANA (7262).  
Intercom Features  
L The IN USE indicator will flash  
rapidly.  
Handset locator  
L The handset will beep for 1 minute.  
You can locate a misplaced handset by  
paging it from the base unit.  
2 Base unit:  
To stop paging, press {HANDSET  
LOCATOR1}, {HANDSET  
LOCATOR2}, or {HANDSET  
LOCATOR3}.  
For KX-TG5421 users  
1 Base unit:  
OR  
Press {HANDSET LOCATOR} to page  
the handset.  
Handset:  
To stop paging, press {OFF}.  
L The IN USE indicator will flash  
rapidly.  
L The handset will beep for 1 minute.  
2 Base unit:  
To stop paging, press {HANDSET  
LOCATOR}.  
OR  
Handset:  
To stop paging, press {OFF}.  
For KX-TG5422 users  
1 Base unit:  
Press {HANDSET LOCATOR1} or  
{HANDSET LOCATOR2} to page the  
handset.  
L The IN USE indicator will flash  
rapidly.  
L The handset will beep for 1 minute.  
2 Base unit:  
To stop paging, press {HANDSET  
LOCATOR1}, or {HANDSET  
LOCATOR2}.  
OR  
Handset:  
To stop paging, press {OFF}.  
For KX-TG5423 users  
1 Base unit:  
Press {HANDSET LOCATOR1},  
{HANDSET LOCATOR2}, or  
{HANDSET LOCATOR3} to page the  
handset.  
For assistance, please call 1-800-211-PANA (7262).  
29  
Intercom Features  
Example: When handset 1 calls handset 2.  
Intercom (KX-TG5422  
and KX-TG5423 only)  
1 Handset 1:  
Press {INTERCOM}, then press the  
other handset number {2}.  
Intercom calls can be made between 2  
handsets.  
L You can also select the handset by  
pressing {V} or {^} then pressing  
{>}.  
L The paged handset will beep for 1  
minute. To stop paging, press {OFF}.  
Note:  
L If you have difficulty hearing the other  
party while using the speaker, decrease  
the speaker volume.  
2 Handset 2:  
L If you receive a phone call while talking  
on the intercom, you will hear 2 tones  
(page 37). To answer the call, press  
{OFF}, then press {C} or {s}.  
L You cannot change the ringer tone for  
intercom calls.  
Press {C}, {s}, or {INTERCOM} to  
answer.  
3 When finished talking, press {OFF} or  
place the handset on the base unit or  
charger.  
For KX-TG5422 users  
From one handset to the other handset  
Example: When handset 1 calls handset 2.  
1 Handset 1:  
Press {INTERCOM}.  
L The paged handset will beep for 1  
minute. To stop paging, press {OFF}.  
2 Handset 2:  
Press {C}, {s}, or {INTERCOM} to  
answer.  
3 When finished talking, press {OFF} or  
place the handset on the base unit or  
charger.  
For KX-TG5423 users  
From one handset to another handset  
Call the desired unit by selecting the  
extension number, shown in the upper  
right of each handset’s display.  
L To confirm the handset’s extension  
number ([1], [2], or [3]), place the  
handset on the base unit or charger.  
30  
For assistance, please call 1-800-211-PANA (7262).  
Intercom Features  
call will ring at your handset again. If you  
still do not answer the call within 4  
minutes, the call will be disconnected.  
Transferring a call (KX-  
TG5422 and KX-TG5423  
only)  
Outside calls can be transferred between 2  
handsets.  
1 During an outside call, press  
{INTERCOM}.  
L The call will be put on hold.  
2 KX-TG5422 users:  
To page the other handset, press  
{handset[1]} or {handset[2]}.  
KX-TG5423 users:  
To page another handset, press  
{HS[1]}, {HS[2]}, or {HS[3]}.  
3 Wait for the paged party to answer.  
L The paged handset user can answer  
by pressing {C}, {s}, or  
{INTERCOM}.  
L If there is no answer, press {C} or  
{s} to return to the outside call.  
4 To complete the transfer, press {OFF}.  
Transferring a call without speaking to  
the paged party  
1 KX-TG5422 users:  
During an outside call, press  
{INTERCOM}, then press  
{handset[1]} or {handset[2]}.  
KX-TG5423 users:  
During an outside call, press  
{INTERCOM}, then press {HS[1]},  
{HS[2]}, or {HS[3]}.  
2 Press {OFF}.  
L The outside call rings at the paged  
handset.  
Note:  
L If the paged party does not answer the  
call, press {C} or {s} to return to the  
call. If not answered within 1 minute, the  
For assistance, please call 1-800-211-PANA (7262).  
31  
Intercom Features  
Conference calls (KX-  
TG5422 and KX-TG5423  
only)  
A conference call allows 2 handsets to  
speak together with an outside party.  
1 During an outside call, press  
{INTERCOM}.  
L The call will be put on hold.  
2 KX-TG5422 users:  
To page the other handset, press  
{handset[1]} or {handset[2]}.  
KX-TG5423 users:  
To page another handset, press  
{HS[1]}, {HS[2]}, or {HS[3]}.  
3 When the paged party answers, press  
{Conf} on your handset to establish a  
conference call.  
L Conference” will be displayed.  
L To leave the conference, press  
{OFF}. The other parties can  
continue the conversation.  
Note:  
L The outside call can be put on hold by  
pressing {HOLD} during a conference  
call. Communications between  
extensions are not suspended. Only the  
person who placed the call on hold can  
resume the conference by pressing  
{Conf}.  
32  
For assistance, please call 1-800-211-PANA (7262).  
Voice Mail Service  
Note:  
L When storing your Voice Mail access  
number and your mailbox password,  
press {PAUSE} to add pauses (page  
19) between the access number and the  
password as necessary. Consult your  
telephone company for the required  
pause time.  
Using Voice Mail service  
Voice Mail is an automatic answering  
service offered by your telephone  
company. If you subscribe to this service,  
your telephone company’s Voice Mail  
system can answer calls for you when you  
are unavailable to answer the phone or  
when your line is busy. Messages are  
recorded by the telephone company, not  
your telephone.  
Example:  
1-222-333-4444  
PPPP  
8888  
VM access  
number  
Pauses Password  
Note:  
L Please contact your telephone company  
for details and availability of this service  
in your area.  
To erase the Voice Mail access number  
Repeat steps 1 to 4, then press and hold  
{CLEAR} until all digits are erased. Press  
{Save}, then press {OFF}.  
Storing the Voice Mail (VM)  
access number  
Voice Mail (VM) Tone Detection  
In order to listen to your Voice Mail  
Your telephone company sends special  
signals (sometimes called “Voice Mail  
tones” or “stutter tones”) to the unit to let  
you know you have new Voice Mail  
messages. If you hear a series of dial  
tones followed by a continuous dial tone  
after you press {C} or {s}, you have new  
Voice Mail messages. Minutes after you  
hang up a call or after the phone stops  
ringing, your unit will check the phone line  
to see if new Voice Mail messages have  
been recorded. The default setting is ON.  
Turn this feature off when:  
messages (page 34), you must dial your  
telephone company’s Voice Mail access  
number. Once you have stored your Voice  
Mail access number, you can dial it  
automatically by pressing {VM} (page 34).  
1 Press {MENU}.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
3 Scroll to “Voice Mail” by pressing {V}  
or {^}, then press {>}.  
– You do not subscribe to Voice Mail  
service.  
4 Scroll to “Store VM access#” by  
pressing {V} or {^}, then press {>}.  
– Your telephone company does not send  
Voice Mail tones.  
5 Enter your access number (max. 32  
digits).  
– Your phone is connected to a PBX.  
If you are not sure which setting is  
required, consult your telephone company.  
L To correct a digit, press {>} or {<} to  
move the cursor, then press  
{CLEAR}. Enter the correct number.  
L If a pause is required when dialing,  
press {PAUSE} where needed (page  
19).  
Turning VM detection on/off  
1 Press {MENU}.  
6 Press {Save}, then press {OFF}.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
For assistance, please call 1-800-211-PANA (7262).  
33  
Voice Mail Service  
3 Scroll to “Voice Mail” by pressing {V}  
you want to use another phone to listen  
to Voice Mail messages, you have to dial  
your access number manually.  
or {^}, then press {>}.  
4 Scroll to “VM tone detect” by  
pressing {V} or {^}, then press {>}.  
Message alert  
5 Press {V} or {^} repeatedly to select  
You can select whether or not the  
message indicator on the handset will  
flash when new messages have been  
recorded. The default setting is OFF.  
On” or “Off”.  
6 Press {Save}, then press {OFF}.  
1 Press {MENU}.  
Listening to Voice Mail  
messages  
The unit will let you know that you have  
new Voice Mail messages in the following  
ways:  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
3 Scroll to “Message alert” by pressing  
{V} or {^}, then press {>}.  
– “Voice Mail” will be displayed on the  
handset.  
4 Press {V} or {^} repeatedly to select  
– The message indicator on the handset  
will flash slowly if message alert feature  
is turned on.  
On” or “Off”.  
5 Press {Save}, then press {OFF}.  
Note:  
1 Press {C} or {s}, then press {VM}  
within 15 seconds.  
L The message indicator will not flash for  
new messages while the handset is in  
use.  
L If {VM} is not displayed, the Voice  
Mail access number has not been  
stored. Store the number (page 33).  
OR  
Press {MENU}, then press {Select} at  
V.M. access”.  
L While message alert is on, battery  
operating time will be shortened (page  
12).  
L The speakerphone will turn on.  
2 Follow the pre-recorded instructions.  
3 Press {OFF} when finished.  
Note:  
L If “Voice Mail” still remains on the  
display even after you have listened to  
new messages, turn it off by pressing  
and holding {OFF} until the handset  
beeps.  
L If your Voice Mail service uses Voice  
Mail tones and the message is over 3  
minutes long, the handset may not  
indicate new messages.  
L If your Voice Mail service uses Voice  
Mail tones, the tones will be heard from  
any phone connected to the same line. If  
34  
For assistance, please call 1-800-211-PANA (7262).  
Programmable Settings  
Guide to handset programming  
For your reference, a chart of all programmable functions is printed below. Details for each  
item can be found on the corresponding pages. To program, press {MENU}, press {V} or  
{^} to scroll through the menu, and press {>} or {Select} when the desired menu item or  
setting is displayed.  
Important:  
L Before programming, make sure the handset and base unit are not being used. The  
handset must be operated near the base unit and while off the base unit or charger.  
Main menu  
Sub-menu 1  
Sub-menu 2  
Page  
V.M. access  
Ringer setting  
page 34  
page 36  
page 36  
page 37  
page 38  
page 23, 24  
page 24  
page 40  
page 33  
page 33  
page 34  
page 38  
page 40  
page 37  
page 38  
page 39  
page 39  
page 39  
page 40  
page 38  
Ringer volume  
Ringer tone  
Interrupt tone  
*1  
Voice enhancer  
Copy phonebook  
*1  
Copy 1 item  
Copy all items  
Customer support  
Initial setting  
*2  
Voice Mail  
Store VM access#  
*2  
VM tone detect  
Message alert  
LCD contrast  
Key tone  
Auto talk  
Caller ID edit  
Set tel line  
*2  
Set dial mode  
*2  
Set flash time  
*2  
Set line mode  
Registration  
Change language  
*1 KX-TG5422 and KX-TG5423 only.  
*2 If you program these settings using one of the handsets, you will not need to program  
the same item using the other handset (KX-TG5422 and KX-5423 only).  
Note:  
L To exit programming, press {OFF} at any time.  
L To go back to the previous menu, press {<} or {Back}, or press {>} or {Select} while  
(Go back)” is displayed.  
For assistance, please call 1-800-211-PANA (7262).  
35  
Programmable Settings  
Handset ringer tone  
Ringer settings  
You can change the ringer tone heard  
when an outside call is received. There are  
3 tones and 4 melodies. The default  
setting is “Tone 1”.  
Handset ringer volume  
4 levels (high/medium/low/off) are  
available. The default setting is HIGH.  
1 Press {MENU}.  
1 Press {MENU}.  
2 Scroll to “Ringer setting” by  
pressing {V} or {^}, then press {>}.  
2 Scroll to “Ringer setting” by  
pressing {V} or {^}, then press {>}.  
Ringer setting  
Ringer setting  
3 Scroll to “Ringer tone” by pressing  
{V} or {^}, then press {>}.  
3 Scroll to “Ringer volume” by pressing  
{V} or {^}, then press {>}.  
Ringer tone  
Ringer volume  
4 Press {V} or {^} repeatedly to select  
the desired setting.  
4 Press {V} or {^} repeatedly to select  
the desired volume.  
Ringer tone  
1=Tone 1  
KBack dB SaveL  
Ringer volume  
Low |||||| High  
KBack dB SaveL  
L You can also select the ringer tone by  
pressing {1} to {7}.  
L To turn the ringer off, press {V}  
repeatedly until “Off ?” is displayed.  
L If the ringer volume has been turned  
off, the handset will not ring.  
5 Press {Save}.  
5 Press {Save}, then press {OFF}.  
Note:  
Note:  
L When the ringer volume is set to off, the  
handset will display “Ringer off”, and  
will not ring for outside calls. The  
handset will ring at the low level for  
intercom calls.  
L If you subscribe to a distinctive ring  
service (such as IDENTA-RING), select  
a tone (Tone 1 to 3). If you select a  
melody, you will not be able to  
distinguish lines by their ringers.  
L If you select one of the melody ringer  
patterns, the ringer will continue to  
sound for several seconds if:  
– the caller hangs up before you answer  
the call.  
– another person answers the call using  
another phone connected on the  
same line.  
36  
For assistance, please call 1-800-211-PANA (7262).  
Programmable Settings  
Handset interrupt tone (KX-  
TG5422 and KX-TG5423 only)  
Call options  
This tone lets you know when you receive  
a call while you are on an intercom call  
(page 30).  
2” (default): The tone will sound 2 times.  
On”: The tone will sound for as long as the  
line rings.  
Auto talk  
When this feature is turned on, you can  
answer a call by lifting the handset off the  
base unit or charger without pressing  
{C}. The default setting is OFF.  
Off”: Turns this feature off.  
1 Press {MENU}.  
1 Press {MENU}.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
2 Scroll to “Ringer setting” by  
pressing {V} or {^}, then press {>}.  
3 Scroll to “Auto talk” by pressing {V}  
or {^}, then press {>}.  
3 Scroll to “Interrupt tone” by  
pressing {V} or {^}, then press {>}.  
4 Press {V} or {^} repeatedly to select  
the desired setting.  
4 Press {V} or {^} repeatedly to select  
the desired setting.  
5 Press {Save}, then press {OFF}.  
5 Press {Save}, then press {OFF}.  
Note:  
L If you subscribe to Caller ID service and  
want to view the caller’s information on  
the handset display after lifting up the  
handset to answer a call, turn off this  
feature.  
For assistance, please call 1-800-211-PANA (7262).  
37  
Programmable Settings  
Voice enhancer  
You can turn the voice enhancer feature on  
Display options  
or off. The default setting is OFF.  
Handset LCD contrast  
1 Press {MENU}.  
You can adjust the handset display  
contrast. There are 6 levels. The default  
setting is level 3.  
2 Scroll to “Voice enhancer” by  
pressing {V} or {^}, then press {>}.  
1 Press {MENU}.  
3 Press {V} or {^} repeatedly to select  
On” or “Off”.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
4 Press {Save}, then press {OFF}.  
L When turned on, “J” will be  
3 Scroll to “LCD contrast” by pressing  
displayed.  
{V} or {^}, then press {>}.  
4 Press {V} or {^} repeatedly to select  
Caller ID edit  
the desired setting.  
You can turn the Caller ID number auto  
edit feature (page 27) on or off. The default  
setting is ON.  
5 Press {Save}, then press {OFF}.  
Display language  
You can select either “English” (default)  
or “Español” as the display language.  
1 Press {MENU}.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
1 Press {MENU}.  
3 Scroll to “Caller ID edit” by  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
pressing {V} or {^}, then press {>}.  
4 Press {V} or {^} repeatedly to select  
3 Scroll to “Change language” by  
On” or “Off”.  
pressing {V} or {^}, then press {>}.  
5 Press {Save}, then press {OFF}.  
4 Press {V} or {^} repeatedly to select  
the desired language.  
L You can also select by pressing  
{English} or {Español}.  
5 Press {Save} or {Salvar}, then press  
{OFF}.  
Note:  
L If you select a language you cannot  
read, press {MENU} {0} {8} {1} {Save}  
to change the display language to  
English.  
38  
For assistance, please call 1-800-211-PANA (7262).  
Programmable Settings  
Note:  
L The setting should stay at 700 ms unless  
pressing {Flash} fails to pick up the Call  
Waiting call.  
Telephone settings  
Dialing mode  
L If the unit is connected via a PBX, certain  
PBX functions (call transferring, etc.)  
may not work correctly. Consult your  
PBX supplier for the correct setting.  
If you cannot make calls, change this  
setting depending on your telephone line  
service.  
Tone” (default): For tone dial service.  
Pulse”: For rotary pulse dial service.  
Line mode  
1 Press {MENU}.  
The line mode is preset to “B” and  
generally should not be adjusted. If “Line  
in use” on the handset is not displayed  
properly, the line mode selection is  
incorrect. Set line mode to “A”.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
3 Scroll to “Set tel line” by pressing  
{V} or {^}, then press {>}.  
1 Press {MENU}.  
4 Scroll to “Set dial mode” by pressing  
2 Scroll to “Initial setting” by  
{V} or {^}, then press {>}.  
pressing {V} or {^}, then press {>}.  
5 Press {V} or {^} repeatedly to select  
3 Scroll to “Set tel line” by pressing  
the desired setting.  
{V} or {^}, then press {>}.  
6 Press {Save}, then press {OFF}.  
4 Scroll to “Set line mode” by pressing  
{V} or {^}, then press {>}.  
Flash time  
The flash time depends on your telephone  
exchange or host PBX.  
5 Press {V} or {^} repeatedly to select  
the desired setting.  
You can select: “90ms” (milliseconds),  
100ms”, “110ms”, “250ms”, “300ms”,  
400ms”, “600ms”, or “700ms” (default).  
6 Press {Save}, then press {OFF}.  
1 Press {MENU}.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
3 Scroll to “Set tel line” by pressing  
{V} or {^}, then press {>}.  
4 Scroll to “Set flash time” by  
pressing {V} or {^}, then press {>}.  
5 Press {V} or {^} repeatedly to select  
the desired setting.  
6 Press {Save}, then press {OFF}.  
For assistance, please call 1-800-211-PANA (7262).  
39  
Programmable Settings  
3 Scroll to “Registration” by pressing  
{V} or {^}, then press {>}.  
Other options  
4 KX-TG5421 base unit:  
Press and hold {HANDSET  
LOCATOR} until the CHARGE  
indicator flashes.  
Handset key tone  
You can select whether or not key tones  
are heard when keys are pressed.  
Includes confirmation tones and error  
tones. The default setting is ON.  
KX-TG5422 base unit:  
Press and hold the handset locator  
button that corresponds to the handset  
you want to re-register ({HANDSET  
LOCATOR1} or {HANDSET  
LOCATOR2}) until the CHARGE  
indicator flashes.  
1 Press {MENU}.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
KX-TG5423 base unit:  
3 Scroll to “Key tone” by pressing {V} or  
Press and hold the handset locator  
button that corresponds to the handset  
you want to re-register ({HANDSET  
LOCATOR1}, {HANDSET  
LOCATOR2}, or {HANDSET  
LOCATOR3}) until the CHARGE  
indicator flashes.  
{^}, then press {>}.  
4 Press {V} or {^} repeatedly to select  
On” or “Off”.  
5 Press {Save}, then press {OFF}.  
Re-registering the handset  
L After the CHARGE indicator starts  
flashing, the rest of the procedure  
must be completed within 1 minute.  
If “No link to base. Move closer  
to base, try again.” is displayed  
even when the handset is near the base  
unit, you may need to re-register the  
handset to the base unit.  
5 Handset:  
Press {OK}, then wait until the handset  
beeps.  
Important:  
L Registration is complete.  
L Make sure the base unit is not being  
used.  
Customer support  
L Have the handset and base unit near  
each other when re-registering the  
handset.  
The handset can display the Internet  
address where you can download  
operating instructions for this product  
using your computer.  
L KX-TG5422 and KX-TG5423 only:  
Confirm the extension number of the  
handset which has lost its link to the  
base by placing the handset on the base  
unit or charger.  
If you accidentally assign another  
handset’s extension number to it, the  
other extension will stop functioning.  
1 Press {MENU}.  
2 Scroll to “Customer support” by  
pressing {V} or {^}, then press {>}.  
will be displayed.  
3 Press {OFF}.  
1 Handset:  
Press {MENU}.  
2 Scroll to “Initial setting” by  
pressing {V} or {^}, then press {>}.  
40  
For assistance, please call 1-800-211-PANA (7262).  
Programmable Settings  
Programming via direct commands  
You can also program most features using “direct commands”—special codes that take  
you directly to the feature you wish to program and allow you to select the desired setting.  
There is no need to scroll through the unit’s menus.  
Details of each feature can be found on the corresponding pages.  
1 Press {MENU}.  
2 Enter the desired feature code (shown below).  
3 Enter the desired setting code (shown below).  
L This step may vary depending on the feature being programmed.  
4 Press {Save}.  
5 Press {OFF} to exit programming mode.  
Direct commands chart  
Feature  
Feature code  
Setting code  
Page  
Ringer volume  
{1} {1}  
{1}: Low {2}: Medium  
page 36  
{3}: High {0}: Off  
Ringer tone  
{1} {2}  
{1}{3}: Tone pattern 1–3  
page 36  
{4}{7}: Melody pattern 1–4  
*1*2  
Interrupt tone  
VM access  
{1} {3}  
{3}  
{1}: On {2}: 2 times {0}: Off  
Go to step 2 on page 34.  
{1}: On {0}: Off  
page 37  
page 34  
page 38  
page 23  
Voice enhancer  
{5}  
Copy phonebook  
{#} {1}  
Go to step 4 on page 23  
*1  
(1 item)  
Copy phonebook  
(1 item)  
{#} {1}  
{#} {2}  
{#} {2}  
Go to step 4 on page 24  
page 24  
page 24  
page 24  
*2  
Copy phonebook  
*1  
(all items)  
Copy phonebook  
{1}{3}: Extension 1–3  
*2  
(all items)  
LCD contrast  
Key tone  
{0} {1}  
{0} {2}  
{0} {3}  
{0} {4}  
{1}{6}: Level 1–6  
{1}: On {0}: Off  
{1}: On {0}: Off  
{1}: On {0}: Off  
page 38  
page 40  
page 37  
page 38  
Auto talk  
Caller ID number auto  
edit  
Set dial mode  
{0} {5} {1}  
{1}: Pulse {2}: Tone  
page 39  
For assistance, please call 1-800-211-PANA (7262).  
41  
Programmable Settings  
Feature  
Feature code  
Setting code  
Page  
Set flash time  
{0} {5} {2}  
{1}: 700 ms {2}: 600 ms  
{3}: 400 ms {4}: 300 ms  
{5}: 250 ms {6}: 110 ms  
{7}: 100 ms {8}: 90 ms  
page 39  
Set line mode  
{0} {5} {3}  
{0}{7}{1}  
{0}{7}{2}  
{0} {8}  
{1}: A {2}: B  
page 39  
page 33  
page 33  
page 38  
page 34  
page 40  
Store VM access#  
VM tone detect  
Change language  
Message alert  
Go to step 5 on page 33.  
{1}: On {0}: Off  
{1}: English {2}: Spanish  
{1}: On {0}: Off  
{0} {#}  
{0} {0}  
Handset registration  
Go to step 4 on page 40.  
*1 KX-TG5422 only.  
*2 KX-TG5423 only.  
Note:  
L If you make a mistake or enter the wrong code, press {OFF} then start again by  
pressing {MENU}.  
42  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
Belt clip  
Headset (optional)  
You can hang the handset on your belt or  
pocket using the included belt clip.  
Connecting an optional headset to the  
handset allows hands-free phone  
conversations. Please use only a  
Panasonic headset. See page 5 for  
compatible headsets and ordering  
information.  
To attach the belt clip  
To connect an optional headset to the  
handset  
To remove the belt clip  
While pressing the top of the clip (1), pull  
the right edge in the direction of the arrow  
(2).  
Headset jack  
2
1
L Model shown is KX-TCA86.  
Note:  
L To switch to the speakerphone, press  
{s}. To return to the headset, press  
{C}.  
For assistance, please call 1-800-211-PANA (7262).  
43  
Useful Information  
Wall mounting  
Base unit  
The base unit can be mounted on a wall phone plate.  
1 Connect the AC adaptor.  
Fasten the AC adaptor cord.  
Hook  
To power  
outlet  
2 Tuck the telephone line cord inside the wall mounting adaptor (1).  
Connect the telephone line cord (2).  
1
2
3 Insert the hooks on the wall mounting adaptor into the holes (A) and (B) on the base  
unit.  
44  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
4 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until  
it clicks into place.  
5 Connect the telephone line cord. Mount the unit, then slide it down.  
L Raise the antennas.  
To remove the wall mounting adaptor  
While pushing down the release levers (1), remove the adaptor (2).  
2
For assistance, please call 1-800-211-PANA (7262).  
45  
Useful Information  
Charger unit (KX-TG5422 and KX-TG5423 only)  
The charger can be wall mounted, as shown below.  
1 Connect the AC adaptor.  
2 Drive the screws (not included) into the wall using the wall mount template (see below).  
3 Mount the charger (1).  
4 Slide it down (2) and to the right (3) until it is secure.  
25.4 mm  
(1")  
1
2
3
Screws  
To power  
outlet  
46  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
Error messages  
If the unit detects a problem, one of the following messages will be displayed on the  
handset.  
Display message  
Cause & solution  
*1  
Busy  
L The called handset is in use.  
L The handset you tried to copy phonebook items to is in  
*1  
use.  
L The handset you are calling is too far from the base  
*1  
unit.  
Error!!  
L When you tried to register the handset, the handset and  
the base unit could not link for some reason, such as  
interference from electrical appliances. Move the  
handset and the base unit away from the electrical  
appliances and try again.  
L Another handset tried to send phonebook items to you  
but there was an error. Have the other handset user re-  
*1  
send the items to you (page 23).  
---Incomplete---  
Phonebook full  
L When the phonebook item(s) was(were) sent to another  
handset, the handset’s phonebook memory was full  
and copying stopped. Press {OFF} to exit. Erase items  
from the other handset’s phonebook (page 22). When  
phonebook memory is available, you can copy all  
phonebook items (page 24) or individual items one by  
*1  
one (page 23, 24).  
No link to base.  
Move closer to  
base, try again.  
L The handset has lost communication with the base unit.  
Move closer to the base unit, and try again.  
L Confirm that the base unit’s AC adaptor is plugged in.  
L Raise the base unit antennas.  
L The handset’s registration may have been canceled.  
Re-register the handset (page 40).  
Phonebook full  
No items stored  
L There is no space to store new items in the phonebook.  
Erase unnecessary items (page 22).  
L Your phonebook or redial list is empty.  
Please lift up and  
try again.  
L A handset button was pressed while the handset was  
on the base unit or charger. Lift the handset and press  
the button again.  
System is busy.  
Please try again  
later.  
L The handset has lost communication with the base unit.  
Move closer to the base unit and try again.  
*1  
L More than one unit is in use. Try again later.  
Store VM access#  
L You have not stored the Voice Mail access number.  
Store the number (page 33).  
*1 KX-TG5422 and KX-TG5423 only  
For assistance, please call 1-800-211-PANA (7262).  
47  
Useful Information  
Troubleshooting  
General use  
Problem  
Cause & solution  
The unit does not work.  
L Make sure that the battery is installed correctly (page  
10).  
L Check the connections (page 9).  
L Fully charge the battery (page 11).  
L Clean the charge contacts and charge again (page 11).  
L Unplug the base unit’s AC adaptor to reset the unit.  
Reconnect the adaptor and try again.  
L Re-install the battery (page 10) and fully charge it.  
The display shows “No  
link to base. Move  
closer to base, try  
again.” and an alarm  
tone sounds.  
L The handset is too far from the base unit. Move closer  
and try again.  
L Plug in the base unit’s AC adaptor.  
L Raise the base unit antennas.  
L If the above remedies do not solve the problem, the  
handset may have lost communication with the base  
unit. Register the handset again (page 40).  
I cannot hear a dial tone.  
L Confirm that the telephone line cord is connected (page  
9).  
L Disconnect the unit from the telephone line and connect  
a known working telephone. If the working telephone  
operates properly, contact our service personnel to  
have the unit repaired. If the working telephone does  
not operate properly, contact your telephone company.  
Programmable settings  
Problem  
Cause & solution  
I cannot program items.  
L Programming is not possible while the handset is being  
used.  
L Do not pause for over 1 minute while programming.  
L Move closer to the base unit.  
While programming, the  
handset starts to ring.  
L A call is being received. Answer the call and start again  
from the beginning after hanging up.  
48  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
Making/answering calls, Intercom  
Problem  
Cause & solution  
Static is heard, sound  
cuts in and out.  
L Move the handset and the base unit away from other  
electrical appliances.  
Interference from other  
electrical units.  
L Move closer to the base unit.  
L Raise the base unit antennas.  
L Turn on the clarity booster feature (page 19).  
L If your unit is connected to a telephone line with xDSL  
service, we recommend connecting a noise filter  
between the base unit and the telephone line jack.  
Contact your xDSL provider for details.  
The handset does not  
ring.  
L The ringer volume is turned off. Adjust it (page 36).  
I cannot make a call.  
L The dialing mode may be set incorrectly. Set the dial  
mode (page 39) to match the type of telephone service  
you have (tone or pulse).  
L If another handset is in use, you may not be able to  
make a call. Try again later.  
I cannot redial by  
pressing {REDIAL}.  
L If the last number dialed was more than 48 digits long,  
the number will not be redialed correctly.  
L If you press {REDIAL} after you have started dialing,  
this button functions as the {PAUSE} button. To redial,  
do not dial any numbers before pressing {REDIAL}.  
I cannot have a  
conversation using the  
headset.  
L Make sure that an optional headset is connected  
properly (page 43).  
L If “SP-phone” is displayed on the handset, press {C}  
to switch to the headset.  
I cannot make long  
distance calls.  
L Make sure that you have long distance service.  
I cannot page the  
handset.  
L The called handset is too far from the base unit.  
L The called handset is in use. Try again later.  
Phonebook  
Problem  
Cause & solution  
I cannot store an item in  
the phonebook.  
L You cannot store an item in the phonebook while the  
handset is in talk, speakerphone, or intercom mode.  
L Do not pause for over 1 minute while storing.  
While storing an item in  
the phonebook, the  
L A call is being received. Answer the call and start again  
from the beginning after hanging up.  
handset starts to ring.  
For assistance, please call 1-800-211-PANA (7262).  
49  
Useful Information  
Problem  
Cause & solution  
Copying stopped with an  
item displayed.  
L The destination handset may have lost communication  
with the base unit, or the destination handset user may  
have pressed {C} or {s}.  
The displayed phonebook item was not copied to the  
handset. Press {OFF}. Confirm that the destination  
handset is in standby mode (i.e., not in use) and try  
again.  
The display exits the  
phonebook while  
searching.  
L The handset automatically exits after 1 minute of  
inactivity.  
Caller ID  
Problem  
Cause & solution  
The handset does not  
display the caller’s name  
and/or phone number.  
L You have not subscribed to Caller ID service. Contact  
your telephone company to subscribe.  
L If your unit is connected to any additional telephone  
equipment such as Caller ID box or wireless telephone  
jack, disconnect the unit from the equipment and plug  
the unit directly into the wall jack.  
L If your unit is connected to a telephone line with xDSL  
service, we recommend connecting a noise filter  
between the base unit and the telephone line jack.  
Contact your xDSL provider for details.  
L The name display service may not be available in some  
areas. Contact your telephone company for details.  
L Other telephone equipment may be interfering with this  
unit. Disconnect the other equipment and try again.  
L The caller requested not to send caller information  
(page 25).  
L If a call is being transferred to you, the caller information  
will not be displayed.  
L Generally caller information is displayed from the 2nd  
ring.  
The caller list/incoming  
phone numbers are not  
edited automatically.  
L The Caller ID number auto edit feature is turned off.  
Turn it on and try again (page 38).  
L You need to call back the edited number to activate  
Caller ID number auto edit.  
I cannot dial the phone  
number edited in the  
caller list.  
L The phone number you dialed might have an incorrect  
edited pattern (for example, the long distance “1” or the  
area code is missing). Edit the phone number with  
another pattern (page 27).  
The display exits the  
L The handset automatically exits after 1 minute of  
caller list while searching.  
inactivity.  
50  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
Battery charge  
Problem  
Cause & solution  
Recharge battery” is  
displayed, 7 flashes  
or the handset beeps  
intermittently.  
L Fully charge the battery (page 11).  
Charge for 6h” and  
8 are displayed and  
the handset does not  
work.  
L The battery has been discharged. Fully charge the  
battery (page 11).  
I charged the battery fully,  
but “Recharge  
battery” is still  
L Clean the charge contacts and charge again (page 11).  
L The battery may need to be replaced (page 12). If you  
install a new battery, fully charge it (page 11).  
displayed and/or 7  
continues to flash, or  
Charge for 6h” and  
8 are displayed.  
The CHARGE indicator  
does not go out after the  
battery has been  
charged.  
L This is normal.  
The handset display is  
blank.  
L Confirm that the battery is properly installed.  
L Fully charge the battery (page 11).  
Power failure  
Problem  
Cause & solution  
The unit will not function.  
L This product is not designed to make calls in the event  
of a power failure. We recommend connecting a  
standard telephone to the same telephone line in the  
event that emergency calls need to be made during a  
power failure (page 9).  
For assistance, please call 1-800-211-PANA (7262).  
51  
Useful Information  
Important information about subscription services  
In order to use Caller ID, Call Waiting, Call Waiting Caller ID (CWID), or Voice Mail,  
you must first contact your telephone company and subscribe to the desired  
service.  
L For more information, contact your telephone company.  
If the Call Waiting Caller ID (CWID) feature does not function:  
L You may need to contact your telephone company to activate this specific service, even  
if you already subscribed to both Caller ID and Call Waiting with Caller ID services  
(CWID).  
52  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
FCC and other information  
This equipment complies with Part 68 of  
the FCC rules and the requirements  
adopted by the ACTA. On the bottom of  
this equipment is a label that contains,  
among other information, a product  
identifier in the format US:ACJ----------.  
If requested, this number must be  
provided to the telephone company.  
L Registration No  
notify the customer as soon as possible.  
Also, you will be advised of your right to  
file a complaint with the FCC if you  
believe it is necessary.  
The telephone company may make  
changes in its facilities, equipment,  
operations or procedures that could  
affect the operation of the equipment. If  
this happens the telephone company will  
provide advance notice in order for you  
to make necessary modifications to  
maintain uninterrupted service.  
............(found on the bottom of the unit)  
L Ringer Equivalence No.  
(REN).......0.1B  
A plug and jack used to connect this  
equipment to the premises wiring and  
telephone network must comply with the  
applicable FCC Part 68 rules and  
requirements adopted by the ACTA. A  
compliant telephone cord and modular  
plug is provided with this product. It is  
designed to be connected to a  
If trouble is experienced with this  
equipment, for repair or warranty  
information, please contact a Factory  
Servicenter or other Authorized Servicer.  
If the equipment is causing harm to the  
telephone network, the telephone  
company may request that you  
disconnect the equipment until the  
problem is resolved.  
compatible modular jack that is also  
compliant.  
The REN is used to determine the  
number of devices that may be  
Connection to party line service is  
subject to state tariffs. Contact the state  
public utility commission, public service  
commission or corporation commission  
for information.  
connected to a telephone line. Excessive  
RENs on a telephone line may result in  
the devices not ringing in response to an  
incoming call. In most but not all areas,  
the sum of RENs should not exceed five  
(5.0). To be certain of the number of  
devices that may be connected to a line,  
as determined by the total RENs, contact  
the local telephone company. For  
products approved after July 23, 2001,  
the REN for this product is part of the  
product identifier that has the format  
US:AAAEQ##TXXXX. The digits  
If your home has specially wired alarm  
equipment connected to the telephone  
line, ensure the installation of this  
equipment does not disable your alarm  
equipment. If you have questions about  
what will disable alarm equipment,  
consult your telephone company or a  
qualified installer.  
represented by ## are the REN without a  
decimal point (e.g., 03 is a REN of 0.3).  
This equipment is hearing aid compatible  
as defined by the FCC in 47 CFR  
Section 68.316.  
If this equipment causes harm to the  
telephone network, the telephone  
company will notify you in advance that  
temporary discontinuance of service may  
be required. But if advance notice isn’t  
practical, the telephone company will  
For assistance, please call 1-800-211-PANA (7262).  
53  
Useful Information  
When you hold the phone to your ear,  
noise might be heard in your Hearing Aid.  
Some Hearing Aids are not adequately  
shielded from external RF (radio  
frequency) energy. If noise occurs, use  
an optional headset accessory or the  
speakerphone option (if applicable) when  
using this phone. Consult with your  
audiologist or Hearing Aid manufacturer  
about the availability of Hearing Aids  
which provide adequate shielding to RF  
energy commonly emitted by digital  
devices.  
NOTE:  
This equipment has been tested and  
found to comply with the limits for a  
Class B digital device, pursuant to Part  
15 of the FCC Rules. These limits are  
designed to provide reasonable  
protection against harmful interference in  
a residential installation. This equipment  
generates, uses, and can radiate radio  
frequency energy and, if not installed and  
used in accordance with the instructions,  
may cause harmful interference to radio  
communications. However, there is no  
guarantee that interference will not occur  
in a particular installation. If this  
equipment does cause harmful  
interference to radio or television  
reception, which can be determined by  
turning the equipment off and on, the  
user is encouraged to try to correct the  
interference by one or more of the  
following measures:  
WHEN PROGRAMMING EMERGENCY  
NUMBERS AND(OR) MAKING TEST  
CALLS TO EMERGENCY NUMBERS:  
1) Remain on the line and briefly explain  
to the dispatcher the reason for the  
call.  
2) Perform such activities in the off-peak  
hours, such as early morning or late  
evenings.  
- Reorient or relocate the receiving  
antenna.  
This device complies with Part 15 of the  
FCC Rules. Operation is subject to the  
following two conditions:  
(1) This device may not cause harmful  
interference, and (2) this device must  
accept any interference received,  
including interference that may cause  
undesired operation.  
- Increase the separation between the  
equipment and receiver.  
- Connect the equipment into an outlet on  
a circuit different from that to which the  
receiver is connected.  
- Consult the dealer or an experienced  
radio/TV technician for help.  
Some cordless telephones operate at  
frequencies that may cause interference  
to nearby TVs and VCRs. To minimize or  
prevent such interference, the base of  
the cordless telephone should not be  
placed near or on top of a TV or VCR. If  
interference is experienced, move the  
cordless telephone further away from the  
TV or VCR. This will often reduce, or  
eliminate, interference.  
Privacy of communications may not be  
ensured when using this phone.  
CAUTION:  
Any changes or modifications not  
expressly approved by the party  
responsible for compliance could void the  
user’s authority to operate this device.  
54  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
FCC RF Exposure Warning:  
This product complies with FCC radiation  
exposure limits set forth for an  
uncontrolled environment. To comply  
with FCC RF exposure requirements the  
base unit must be installed and operated  
with its antenna located 20 cm or more  
between antenna and all person’s body  
(excluding extremities of hands, wrist  
and feet). The handset unit may be  
carried and operated with only the  
specific provided belt-clip. Other non-  
tested belt-clips or similar body-worn  
accessories may not comply and must  
be avoided. The base and handset units  
must not be co-located or operated in  
conjunction with any other antenna or  
transmitter.  
For assistance, please call 1-800-211-PANA (7262).  
55  
Useful Information  
Charger unit (KX-TG5422 and  
KX-TG5423 only)  
Technical information  
Base unit  
Operating environment:  
5 °C – 40 °C (41 °F – 104 °F)  
Operating environment:  
Dimensions:  
5 °C – 40 °C (41 °F – 104 °F)  
Approx. height 71 mm x width 88 mm x  
13  
15  
15  
Frequency:  
5.76 GHz – 5.84 GHz  
depth 100 mm (2  
/
" x 3  
/
" x 3  
/
")  
16  
32  
16  
Mass (Weight):  
Approx. 110 g (0.24 lb.)  
Dimensions:  
Approx. height 95 mm x width 174 mm x  
depth 143 mm (3 / " x 6  
3
27  
5
Power consumption:  
Standby: Approx. 0.8 W  
Maximum: Approx. 3.0 W  
/
" x 5 / ")  
4
32  
8
Mass (Weight):  
KX-TG5421:  
Power supply:  
Approx. 260 g (0.57 lb.)  
AC adaptor (120 V AC, 60 Hz)  
KX-TG5422 and KX-TG5423:  
Approx. 270 g (0.60 lb.)  
Note:  
L Design and specifications are subject to  
change without notice.  
Power consumption:  
Standby: Approx. 2.3 W  
Maximum: Approx. 5.5 W  
L The illustrations in these instructions  
may vary slightly from the actual  
product.  
Power supply:  
AC adaptor (120 V AC, 60 Hz)  
Handset  
Operating environment:  
5 °C – 40 °C (41 °F – 104 °F)  
Frequency:  
5.76 GHz – 5.84 GHz  
Dimensions:  
Approx. height 173 mm x width 48 mm x  
13  
7
5
depth 33 mm (6  
/
" x 1 / " x 1 / ")  
16 16  
8
Mass (Weight):  
Approx. 170 g (0.37 lb.)  
Power supply:  
Ni-MH battery (3.6 V, 830 mAh)  
Security codes:  
1,000,000  
56  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
Warranty  
PANASONIC CONSUMER  
ELECTRONICS COMPANY, DIVISION  
OF PANASONIC CORPORATION OF  
NORTH AMERICA  
PANASONIC PUERTO RICO, INC.  
San Gabriel Industrial Park,  
Ave. 65 de Infantería, Km. 9.5,  
Carolina, Puerto Rico 00985  
One Panasonic Way,  
Secaucus, New Jersey 07094  
Panasonic Telephone Products  
Limited Warranty  
Limited Warranty Coverage  
If your product does not work properly because of a defect in materials or  
workmanship, Panasonic Consumer Electronics Company or Panasonic Puerto  
Rico, Inc. (collectively referred to as “the warrantor”) will, for the length of the period  
indicated on the chart below, which starts with the date of original purchase  
(“Limited Warranty period”), at its option either (a) repair your product with new or  
refurbished parts, or (b) replace it with a new or a refurbished product. The decision  
to repair or replace will be made by the warrantor.  
Parts  
One (1) Year  
Labor  
One (1) Year  
During the “Labor” Limited Warranty period there will be no charge for labor. During  
the “Parts” Limited Warranty period, there will be no charge for parts. You must  
mail-in your product during the Limited Warranty period. This Limited Warranty  
excludes both parts and labor for batteries, antennas, and cosmetic parts (cabinet).  
This Limited Warranty only applies to products purchased and serviced in the  
United States or Puerto Rico. This Limited Warranty is extended only to the original  
purchaser and only covers products purchased as new.  
Mail-In Service  
For assistance in the continental U.S.A. in obtaining repairs please ship the product  
to:  
Panasonic Services Company Customer Servicenter  
4900 George McVay Drive Suite B Door #12 McAllen, TX 78503  
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or  
fax (787)-768-2910.  
For Limited Warranty service for headsets if a headset is included with this product  
please call Panasonic Call Center at 1-800-211-PANA (7262).  
When shipping the unit carefully pack, include all accessories, and send it prepaid,  
adequately insured and preferably in the original carton. Include a letter detailing  
the complaint and provide a day time phone number where you can be reached.  
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE  
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF  
OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND  
PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR  
OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.  
For assistance, please call 1-800-211-PANA (7262).  
57  
Useful Information  
Limited Warranty Limits And Exclusions  
This Limited Warranty ONLY COVERS failures due to defects in materials or  
workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.  
The Limited Warranty ALSO DOES NOT COVER damages which occurred in  
shipment, or failures which are caused by products not supplied by the warrantor,  
or failures which result from accidents, misuse, abuse, neglect, mishandling,  
misapplication, alteration, faulty installation, set-up adjustments, misadjustment of  
consumer controls, improper maintenance, power line surge, lightning damage,  
modification, introduction of sand, humidity or liquids, commercial use such as  
hotel, office, restaurant, or other business or rental use of the product, or service by  
anyone other than a Factory Servicenter or other Authorized Servicer, or damage  
that is attributable to acts of God.  
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER  
“LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR  
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE  
OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS LIMITED  
WARRANTY. (As examples, this excludes damages for lost time, lost calls or  
messages, cost of having someone remove or re-install an installed unit if  
applicable, travel to and from the servicer. The items listed are not exclusive, but  
are for illustration only.) ALL EXPRESS AND IMPLIED WARRANTIES,  
INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE  
PERIOD OF THE LIMITED WARRANTY.  
Some states do not allow the exclusion or limitation of incidental or consequential  
damages, or limitations on how long an implied warranty lasts, so the exclusions  
may not apply to you.  
This Limited Warranty gives you specific legal rights and you may also have other  
rights which vary from state to state. If a problem with this product develops during or  
after the Limited Warranty period, you may contact your dealer or Servicenter. If the  
problem is not handled to your satisfaction, then write to the warrantor’s Consumer  
Affairs Department at the addresses listed for the warrantor.  
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED  
WARRANTY, ARE YOUR RESPONSIBILITY.  
58  
For assistance, please call 1-800-211-PANA (7262).  
Useful Information  
Customer services  
Customer Services Directory  
Obtain Product Information and Operating Assistance; locate your nearest  
Dealer or Servicenter; purchase Parts and Accessories; or make Customer  
Service and Literature requests by visiting our Web Site at:  
or, contact us via the web at:  
You may also contact us directly at: 1-800-211-PANA (7262),  
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.  
TTY users (hearing or speech impaired users) can call 1-877-833-8855.  
Accessory Purchases  
Purchase Parts, Accessories and Instruction Books online for all  
Panasonic Products by visiting our Web Site at:  
or, send your request by E-mail to:  
You may also contact us directly at:  
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only)  
(Monday - Friday 9 am to 8 pm, EST.)  
Panasonic Services Company  
20421 84th Avenue South, Kent, WA 98032  
(We Accept Visa, MasterCard, Discover Card, American Express, and  
Personal Checks)  
TTY users (hearing or speech impaired users) can call 1-866-605-1277.  
Service in Puerto Rico  
Panasonic Puerto Rico, Inc.  
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5,  
Carolina, Puerto Rico 00985  
Phone (787)750-4300, Fax (787)768-2910  
For assistance, please call 1-800-211-PANA (7262).  
59  
Index  
Hold: 18  
I
Installation  
AC adaptor: 9  
Base unit: 9  
Charger unit: 9  
Telephone line cord: 9  
Intercom: 30  
Index  
A Accessories: 5  
Answering calls: 17  
Auto talk: 17, 37  
B Backlit display: 15  
Backlit handset keypad: 15  
Base unit location: 8  
Battery  
Interrupt tone: 37  
K Key tone: 40  
L
LCD contrast: 38  
Light-up ID: 26  
Line mode: 39  
Charge: 11  
Installation: 10  
Performance: 12  
Replacement: 12  
Strength: 11  
M Making calls: 16  
Message alert: 34  
Microphone: 16  
Mute: 18  
Belt clip: 43  
C Caller ID edit: 38  
Caller ID number auto edit: 27  
Caller ID service: 25  
Caller list  
N Navigator key: 14  
Noise: 8  
P
Pause: 19  
Phonebook  
Adding: 21  
Calling: 22  
Copying: 23, 24  
Editing: 22  
Erasing: 22  
Names: 21  
Power failure: 9, 51  
Pulse service: 20  
Calling back: 26  
Editing: 27  
Erasing: 28  
Storing: 28  
Viewing: 26  
Call share: 19  
Call Waiting Caller ID: 25  
Call waiting tone: 20  
Chain dial: 23  
Clarity booster: 19  
Conf (Conference): 32  
Conference calls: 32  
Controls: 13  
R Redial: 16  
Redial list: 17  
Registration: 40  
Ringer  
Tone: 36  
Volume: 36  
Ringer ID: 25  
Copy phonebook: 23  
Customer support: 40  
D Dialing mode: 39  
Display: 15  
Ringer off: 17, 36  
Rotary service, tone dialing: 20  
Display language: 38  
S
T
Safety instructions: 6  
Soft keys: 15  
SP-phone: 16  
E
F
Error messages: 47  
Extension number: 30  
FCC and other information: 53  
Flash button: 19  
Flash time: 39  
Technical information: 56  
Transferring a call: 31  
Function menu  
Direct commands: 41  
Table: 35  
H Handset locator: 29  
Headset, optional: 43  
60  
For assistance, please call 1-800-211-PANA (7262).  
Index  
Troubleshooting  
Battery charge: 51  
Caller ID: 50  
General use: 48  
Making/answering calls, Intercom:  
49  
Phonebook: 49  
Power failure: 51  
Programmable settings: 48  
TTY: 5  
V
VE (voice enhancer): 18  
VM (Voice Mail): 33  
Voice enhancer: 18, 38  
Voice Mail access number: 33  
Volume control  
Handset receiver: 16  
Handset speaker: 16  
W Wall mounting: 44  
Warranty: 57  
For assistance, please call 1-800-211-PANA (7262).  
61  
If you need assistance with setup or operation;  
3 Call us at: 1-800-211-PANA (7262)  
TTY users (hearing or speech impaired users) can call 1-877-833-8855.  
When you ship the product;  
L Carefully pack your unit, preferably in the original carton.  
L Attach a letter, detailing the symptom, to the outside of the carton.  
L Send the unit to Panasonic Services Company Customer Servicenter, prepaid and  
adequately insured.  
L Do not send your unit to Panasonic Consumer Electronics Company listed below or to  
executive or regional sales offices. These locations do not repair consumer products.  
Copyright:  
This material is copyrighted by Panasonic Communications Co., Ltd., and may be  
reproduced for internal use only. All other reproduction, in whole or in part, is prohibited  
without the written consent of Panasonic Communications Co., Ltd.  
© 2004 Panasonic Communications Co., Ltd. All Rights Reserved.  
Panasonic Consumer Electronics Company,  
Division of Panasonic Corporation of North America  
One Panasonic Way, Secaucus, New Jersey 07094  
Panasonic Puerto Rico, Inc.  
San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.5,  
Carolina, Puerto Rico 00985  
Printed in Malaysia  
PQQX14353YA DA1104PM1015  

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