AT T EL52450 User Manual

User’s manual  
EL52200/EL52210/EL52250/  
EL52300/EL52350/EL52400/  
EL52450/EL52500/EL52510  
DECT 6.0 cordless telephone/  
answering system with  
caller ID/call waiting  
Parts checklist  
Your telephone package contains the following items. Save your sales receipt  
and original packaging in the event warranty service is necessary.  
User’s manual  
EL52200/EL52210/EL52250/  
EL52300/EL52350/EL52400/  
EL52450/EL52500/EL52510  
DECT 6.0 cordless telephone/  
answering system with  
caller ID/call waiting  
Quick start guide  
Telephone base  
Power adapter for  
telephone base  
Cordless handset  
(2 for EL52200, EL52210 or  
EL52250)  
(3 for EL52300 or EL52350)  
(4 for EL52400 or EL52450)  
(5 for EL52500 or EL52510)  
Charger for cordless handset  
with power adapter installed  
(1 for EL52200, EL52210 or  
EL52250)  
(2 for EL52300 or EL52350)  
(3 for EL52400 or EL52450)  
(4 for EL52500 or EL52510)  
Wall mount bracket  
Battery for cordless handset  
(2 for EL52200, EL52210 or  
EL52250)  
Battery compartment cover  
(2 for EL52200, EL52210 or  
EL52250)  
Telephone line cord  
(3 for EL52300 or EL52350)  
(4 for EL52400 or EL52450)  
(5 for EL52500 or EL52510)  
(3 for EL52300 or EL52350)  
(4 for EL52400 or EL52450)  
(5 for EL52500 or EL52510)  
User’s manual  
EL52200/EL52210/EL52250/  
EL52300/EL52350/EL52400/  
EL52450/EL52500/EL52510  
DECT 6.0 cordless telephone/  
answering system with  
caller ID/call waiting  
Table of contents  
i
ii  
You must install and charge  
the battery before using the  
cordless handset.  
See pages 5 and 6 for easy  
instructions.  
Install the telephone base close to a telephone wall jack and an electrical  
outlet not controlled by a wall switch. The telephone base can be placed on a  
flat surface or vertically mounted on the wall (page 7). For optimum range and  
better reception, place the telephone base in a central and open location.  
If you subscribe to high-speed Internet service (DSL - digital subscriber line)  
through your telephone line, you must install a DSL filter between the  
telephone line cord and the telephone wall jack (page 4). The filter prevents  
noise and caller ID problems caused by DSL interference. Please contact your  
DSL service provider for more information about DSL filters.  
Your product may be shipped with a protective sticker covering the handset  
or telephone base display - remove it before use.  
For customer service or product information, visit our website at  
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial  
1 (866) 288-4268.  
Avoid placing the telephone base too close to:  
• Communication devices such as: television sets, VCRs, or other  
cordless telephones.  
• Excessive heat sources.  
• Noise sources such as a window with traffic outside, motors, microwave  
ovens, refrigerators, or fluorescent lighting.  
• Excessive dust sources such as a workshop or garage.  
• Excessive moisture.  
• Extremely low temperature.  
• Mechanical vibration or shock such as on top of the washing machine or  
work bench.  
1
Getting started  
Quick reference guide  
REDIAL/PAUSE  
DIR/VOLUME  
Press to scroll up while in  
menus (page 10).  
Press repeatedly to view the  
last 20 numbers dialed  
(page 18).  
Press to increase the listening  
volume (pages 20 and 47).  
While entering numbers,  
press and hold to insert a  
dialing pause (pages 16 and 27).  
Press to show directory entries  
when the handset is not in use  
(page 29).  
PHONE/FLASH  
While entering names or  
numbers in the directory, press  
to move the cursor to the  
right (page 27).  
Press to make or answer a call  
(page 16).  
During a call, press to answer  
an incoming call when you  
receive a call waiting alert  
(page 20).  
CID/VOLUME  
Press to scroll down while in  
menus (page 10).  
1
Press to decrease the listening  
volume (pages 20 and 47).  
While reviewing a caller ID  
history entry, press repeatedly  
to add or remove 1 in front of  
the telephone number before  
dialing or saving it in the  
directory (page 36).  
Press to show the caller ID  
history when the handset is  
not in use (page 36).  
While entering names or  
numbers in the directory, press  
to move the cursor to the left  
(page 27).  
0
While entering names in the  
directory, press to add a space  
(page 27).  
MENU/SELECT  
Press to display the menu  
(page 10).  
MUTE/DELETE  
During a call, press to mute  
the microphone (page 20).  
Once in the menu, press to  
select an item or save an  
entry or setting (page 10).  
While predialing, press to  
delete digits (page 16).  
While reviewing the redial  
list, directory, speed dial list  
or caller ID history, press to  
delete an individual entry  
(pages 19, 30, 31 and 37).  
OFF/CLEAR  
During a call, press to hang up  
(page 17).  
While using menus, press to  
cancel an operation, back up  
to the previous menu, or exit  
the menu display (page 10).  
TONE  
During a call, press to send  
touch-tone signals (page 21).  
Press and hold while the  
handset is not in use to erase  
the missed calls indicator  
(page 35).  
SPEAKER  
Press to turn on the handset  
speakerphone, press again to  
resume normal handset use  
(pages 40, 17 and 47).  
#
INT  
When reviewing a caller ID  
history entry, press repeatedly  
to view the dialing options  
(page 36).  
Press to initiate an intercom  
conversation or transfer a call  
(pages 24 and 25).  
2
 
Getting started  
Quick reference guide  
The > symbol indicates  
Main menu  
Using menus  
the feature to select.  
PLAY MESSAGES (page 46)  
ANSWERING SYS (page 39)  
DIRECTORY (page 27)  
CALL LOG (page 36)  
Press MENU/SELECT to enter the  
main menu.  
Press DIR or CID to scroll  
through menu items.  
RINGERS (page 11)  
Press MENU/SELECT to select or  
modify an item.  
>PLAY MESSAGES  
ANSWERING SYS  
SETTINGS (pages 11-14)  
Press  
OFF/CLEAR to cancel an  
operation, back up to the previous  
menu, or exit the menu display.  
ANSWER ON/OFF  
Press to turn the built-in answering system on  
or off (page 39).  
Message window  
Displays the number of messages. During  
playback, displays the message number  
currently playing (page 50).  
PLAY/STOP  
Press to start or stop message playback  
(page 46).  
While call screening, press to temporarily turn  
the call screening on or off (page 44).  
DELETE  
Press to delete the message currently playing  
(page 47).  
Press twice to delete all old messages when  
the telephone is not in use (page 48).  
SKIP  
Press to skip a message (page 47).  
REPEAT  
After the answering system plays the day and  
time the current message was received, press to  
repeat the message currently playing (page 47).  
While the answering system is playing the day  
and time the current message was received,  
press to listen to the previous message  
(page 47).  
VOLUME  
While the telephone is not in use,  
press to adjust the telephone base  
ringer volume (page 15).  
HANDSET LOCATOR  
During call screening or message  
playback, press to adjust the  
listening volume (pages 44 and 46).  
Press to make handsets beep so you can locate  
them (page 23).  
3
Getting started  
Telephone base and charger installation  
Install the telephone base and charger as shown below. If you subscribe  
to high-speed Internet service (DSL - digital subscriber line) through your  
telephone line, you must install a DSL filter between the telephone line cord  
and the telephone wall jack. The filter prevents noise and caller ID problems  
caused by DSL interference. Please contact your DSL service provider for more  
information about DSL filters.  
The telephone base comes ready for tabletop use. If you want to mount your  
telephone on a wall, refer to Wall mount installation on page 7 for details.  
Electrical outlet not  
controlled by a wall  
switch  
Telephone wall jack  
Plug the other end of  
the telephone line cord  
into a telephone wall  
jack.  
Plug the large end  
of the larger power  
adapter into an  
electrical outlet not  
controlled by a wall  
switch.  
DSL filter (not included) is  
required if you have DSL  
high-speed Internet service.  
Telephone line cord  
Route the cords  
through the slots.  
Plug the small end  
of the larger power  
adapter into the power  
jack on the bottom of  
the telephone base.  
Plug one end of the  
telephone line cord  
into the TEL. LINE jack  
on the bottom of the  
telephone base.  
Plug the large end  
of the smaller power  
adapter into an  
electrical outlet not  
controlled by a  
wall switch.  
IMPORTANT INFORMATION:  
Use only the power adapters provided with this  
product. To obtain a replacement, visit our website  
Ensure the small end  
of the smaller power  
adapter is plugged  
into the power jack  
on the bottom of the  
charger.  
1 (800) 222-3111. In Canada, dial  
1 (866) 288-4268.  
4
 
Getting started  
Battery installation and charging  
Battery installation  
Install the battery as shown below.  
1. Plug the battery  
connector securely  
2. Insert the supplied battery  
3. Align the cover flat against  
the battery compartment,  
then slide it upwards until  
it clicks into place.  
with the label THIS SIDE  
UP facing up as indicated.  
into the socket inside  
the handset battery  
compartment, matching  
the color-coded label.  
CHARGE light  
To replace the battery, press the tab and  
slide the battery compartment cover  
downwards. Lift out the old battery and  
disconnect it from the handset. Follow the  
instructions above to install and charge the  
new battery.  
4. Charge the handset by placing it face up in  
the telephone base or charger. The CHARGE  
light is on when charging.  
IMPORTANT INFORMATION:  
Use only the supplied rechargeable battery or replacement battery (model BT166342). To order,  
visit our website at www.telephones.att.com, or call 1 (800) 222-3111.  
In Canada, dial 1 (866) 288-4268.  
5
 
Getting started  
Battery installation and charging  
Battery charging  
Once you have installed the battery, the screen indicates  
the battery status (see the table below). If necessary, place  
the handset in the telephone base or charger to charge  
the battery. For best performance, keep the handset in the  
telephone base or charger when not in use. The battery is fully  
charged after 16 hours of continuous charging. See  
HANDSET 1  
16 MISSED CALLS  
10:30PM  
11/20  
Battery status icon  
Technical specifications on page 73 for battery operating times.  
If the screen is blank, you need to charge the handset without interruption  
for at least 30 minutes to give the handset enough charge to use the  
telephone for a short time. The screen shows LOW BATTERY until you  
have charged the battery without interruption for at least 30 minutes. The  
following table summarizes the battery charge indicators and actions to take.  
Battery indicators  
Battery status  
Action  
The screen is blank or shows  
PLACE IN CHARGER.  
Battery has no or very little  
charge. The handset cannot  
be used.  
Charge without interruption  
until the screen shows  
LOW BATTERY or HANDSET X  
(at least 30 minutes).  
The screen shows  
Battery has enough charge to Charge without interruption  
be used for a short time.  
until the screen shows  
HANDSET X (at least  
30 minutes).  
LOW BATTERY and flashes.  
The screen shows HANDSET X Battery is charged.  
and the battery icon shows  
To keep the battery charged,  
place it in the telephone base  
or charger when not in use.  
,
or  
.
NOTES:  
If you are on a call in low battery mode, you hear four short beeps every 50 seconds.  
When you place the handset in the telephone base or charger, if no battery is installed  
in that handset, the CHARGE light is off and the screen shows NO BATTERY. Follow the  
instructions in Battery installation on page 5 to install the battery.  
6
 
Getting started  
Wall mount installation  
The telephone base comes ready for tabletop use. If you want to mount your  
telephone on a wall, use the provided wall mount bracket to connect with  
a standard dual-stud telephone wall mounting plate. If you do not have this  
mounting plate, you can purchase one from many hardware or consumer  
electronics retailers. Professional assistance may be required to install the  
mounting plate.  
Tabletop to wall mount installation  
To change the telephone base from the tabletop installation to wall mount  
installation, make sure you first unplug the power adapter from the electrical  
outlet and unplug the telephone line cord from the telephone wall jack.  
1. Plug one end of the telephone line cord into the TEL. LINE jack on the  
bottom of the telephone base. Plug the small end of the larger power  
adapter into the power jack on the bottom of the telephone base.  
2. Position the telephone base as shown below. Insert the extended tabs of  
the wall mount bracket into the slots on the back of the telephone base.  
Push the telephone base down until it clicks securely in place.  
3. Route the telephone line cord through the wall mount bracket hole. Route  
the power cord out of the bottom of the telephone.  
Slots for wall mount  
bracket installation  
DSL filter (not included) is  
required if you have DSL high-  
speed Internet service.  
7
 
Getting started  
Wall mount installation  
4. Plug the other end of the telephone line cord into the telephone wall jack.  
Plug the large end of the larger power adapter into an electrical outlet not  
controlled by a wall switch.  
DSL filter (not included) is  
required if you have DSL high-  
speed Internet service.  
5. Align the holes on the wall mount bracket with the mounting studs of the  
wall mounting plate and slide the bracket down until it locks securely. Bundle  
the telephone line cord and power adapter cord neatly with twist ties.  
DSL filter  
DSL filter  
8
Getting started  
Wall mount installation  
Wall mount to tabletop installation  
To change the telephone base from the wall mount installation to tabletop  
installation, follow the steps below.  
1. Unplug the large end of the larger power adapter from the electrical outlet.  
2. If the telephone line cord and power adapter cord are bundled, untie  
them first. Slide the wall mount bracket up and remove it from the wall  
mounting plate. Unplug the end of the telephone line cord from the  
telephone wall jack.  
3. Lift the telephone base up to detach it from the wall mount bracket.  
4. Refer to Telephone base and charger installation on page 4 to install the  
telephone base.  
9
 
Telephone settings  
Menu overview  
Use the menu to change the telephone settings.  
1. Press MENU/SELECT in idle mode (when the handset is  
HANDSET 1  
not in use) to enter the main menu.  
16 MISSED CALLS  
2. Press DIR or CID to scroll until the > is next to the  
feature you want to select.  
10:30PM  
11/20  
3. Press MENU/SELECT to select or save the indicated item.  
The handset is in  
idle mode.  
-OR-  
Press  
OFF/CLEAR to cancel an operation, back up to  
the previous menu or exit the menu display.  
-OR-  
>PLAY MESSAGES  
ANSWERING SYS  
Press and hold  
OFF/CLEAR to cancel an operation  
and return to idle mode.  
-OR-  
If no key is pressed within 30 seconds, the handset  
automatically cancels an operation and returns to  
idle mode.  
The > symbol indicates  
the feature to select.  
NOTE: The menu items PLAY MESSAGES, ANSWERING SYS, DIRECTORY, CALL LOG, CLR  
VOICEMAIL, SET DATE/TIME, HOME AREA CODE and DIAL MODE are shared by all handsets.  
Any changes made to these menu items on any one handset apply to all.  
Menu structure  
PLAY MESSAGES  
ANSWERING SYS  
DIRECTORY  
ANNOUNCEMENT  
CALL LOG  
DELETE ALL OLD  
RINGERS  
RECORD MEMO  
SETTINGS  
ANSWER ON/OFF  
ANS SYS SETUP  
CALL SCREENING  
# OF RINGS  
RINGER VOLUME  
RINGER TONE  
REMOTE CODE  
MSG ALERT TONE  
LCD LANGUAGE  
CLR VOICEMAIL  
KEY TONE  
SET DATE/TIME  
HOME AREA CODE  
DIAL MODE  
10  
 
Telephone settings  
Handset settings  
Ringer volume  
You can set the handset ringer volume level (1-6), or turn the ringer off.  
When the ringer is off,  
appears on the handset screen.  
1. Press MENU/SELECT in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >RINGERS. Press  
RINGER VOLUME  
MENU/SELECT.  
3. Press MENU/SELECT to select >RINGER VOLUME.  
4. Press DIR or CID to sample each volume level.  
5. Press MENU/SELECT to save your preference.  
NOTES:  
Changing the handset ringer volume does not affect the base ringer volume. For more  
information on the base ringer volume, see Telephone base ringer volume on page 15.  
The handset ringer volume also determines the ringer volume of intercom calls (see  
Intercom on page 24).  
If the handset ringer volume is set to off, that handset ringer is silenced for all incoming  
calls; however, that handset still plays the paging tone when you use the handset locator  
feature (see Handset locator on page 23).  
While the telephone is ringing, press  
temporarily on that handset only (see Temporary ringer silencing on page 16).  
OFF/CLEAR or MUTE/DELETE to silence the ringer  
Ringer tone  
You can choose one of 10 ringer tones for the handset.  
1. Follow Steps 1 and 2 in Ringer volume on this page.  
RINGER TONE  
>1  
2. Press DIR or CID to scroll to >RINGER TONE, then  
press MENU/SELECT.  
3. Press DIR or CID to sample each ringer tone.  
4. Press MENU/SELECT to save your preference.  
NOTE: If you turn off the handset ringer volume, you will not hear ringer tone samples.  
LCD language  
You can select the language used for all screen displays.  
1. Press MENU/SELECT in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >SETTINGS.  
LCD LANGUAGE  
>ENGLISH  
3. Press MENU/SELECT twice to select >LCD LANGUAGE.  
4. Press DIR or CID to select ENGLISH, FRANÇAIS or  
ESPAÑOL.  
5. Press MENU/SELECT to save your preference.  
11  
 
Telephone settings  
Handset settings  
Voicemail waiting (visual message waiting) indicator  
If you subscribe to a voicemail service offered by your  
telephone service provider, this feature provides a visual  
indication when you have new voicemail messages.  
HANDSET 1  
NEW VOICEMAIL  
NEW VOICEMAIL and  
appear on the handset screen.  
10:30PM  
11/20  
NOTES:  
Your telephone service provider might alert you to new voicemail messages with a stutter  
(broken) dial tone. Contact your telephone service provider for more details.  
This feature does not indicate new messages recorded on your telephone’s built-in  
answering system.  
For more information about the difference between your answering system and voicemail,  
see Answering system and voicemail on page 43.  
Clear voicemail indication  
Use this feature when the telephone indicates there is new voicemail but  
there is none. This may occur, for example, when you have accessed your  
voicemail while away from home. This feature only turns off the displayed  
NEW VOICEMAIL message and  
icon; it does not delete your voicemail  
messages. As long as you have new voicemail messages, your telephone  
service provider continues to send the signal to turn on the indicator.  
To manually turn off the new voicemail indicator:  
1. Press MENU/SELECT when in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >SETTINGS, then press  
TURN OFF  
MENU/SELECT.  
INDICATOR?  
3. Press DIR or CID to scroll to >CLR VOICEMAIL, then press  
MENU/SELECT. The screen shows TURN OFF INDICATOR?  
4. Press MENU/SELECT to turn the voicemail indication off. A  
confirmation tone sounds.  
-OR-  
Press  
OFF/CLEAR to cancel the procedure.  
NOTE: For information about using your voicemail service, contact your telephone service  
provider for assistance.  
12  
 
Telephone settings  
Handset settings  
Key tone  
The handset is programmed to beep with each key press. You can turn  
KEY TONE off, so there are no beeps when you press keys.  
1. Press MENU/SELECT in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >SETTINGS, then press  
KEY TONE  
MENU/SELECT.  
>ON  
3. Press DIR or CID to scroll to >KEY TONE, then press  
MENU/SELECT.  
4. Press DIR or CID to select ON or OFF.  
5. Press MENU/SELECT to save your preference.  
Set date/time  
The answering system announces the day of the week and time of each  
message received prior to playing it. If you subscribe to caller ID service,  
the day, month and time are set automatically with each incoming call (see  
About caller ID on page 33). However, the year must be set so that the day  
of the week can be calculated from the caller ID information.  
Follow the steps below to set the month, day, year and time.  
1. Follow Steps 1 and 2 in Key tone on this page.  
2. Press DIR or CID to scroll to >SET DATE/TIME, then press MENU/SELECT.  
3. Use the dial pad keys (0-9) to enter the two-digit number  
SET DATE  
(01-12) for the month.  
11/20/09  
4. Use the dial pad keys (0-9) to enter the two-digit number  
(01-31) for the day.  
5. Use the dial pad keys (0-9) to enter the two-digit number  
(00-99) for the year. Press MENU/SELECT.  
SET TIME  
10:30 PM  
6. Use the dial pad keys (0-9) to enter the two-digit number  
(01-12) for the hour.  
7. Use the dial pad keys (0-9) to enter the two-digit number  
(00-59) for the minute.  
8. Press DIR or CID to choose AM or PM. Press MENU/SELECT to confirm. A  
confirmation tone sounds.  
13  
 
Telephone settings  
Handset settings  
Home area code  
If you dial seven digits to make a local call (no area code required), enter  
your area code into the telephone as the home area code. When you receive  
a call from within your home area code, the caller ID history only displays the  
seven digits of the telephone number.  
This feature makes it easy for you to place a call from the caller ID history. If  
you dial 10 digits to make a local telephone call, do not use this home area  
code feature. If you do, you will not be able to place calls from your caller ID  
history as they have only seven digits.  
1. Press MENU/SELECT in the idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >SETTINGS, then press MENU/SELECT.  
3. Press DIR or CID to scroll to >HOME AREA CODE, then  
HOME AREA CODE  
press MENU/SELECT.  
___  
4. Press the dial pad keys to enter your three-digit area  
code. Press MUTE/DELETE to delete digits while entering.  
5. Press MENU/SELECT to save the setting.  
NOTE: If, in the future, your telephone service provider requires you to dial 10 digits to make  
a local call (area code + telephone number), you will need to delete your home area code. While  
the home area code displaying in Step 4 above, press and hold MUTE/DELETE. The home area  
code is now restored to its default setting of _ _ _ (empty).  
Dial mode  
The dial mode is preset to tone dialing. If you have pulse (rotary) service, you  
must change the dial mode to pulse dialing before using the telephone.  
1. Follow Steps 1 and 2 in Home area code on this page.  
2. Press DIR or CID to scroll to >DIAL MODE, then press  
DIAL MODE  
MENU/SELECT.  
>TONE  
3. Press DIR or CID to select TONE or PULSE.  
4. Press MENU/SELECT to save the setting.  
NOTE: If you have dial-pulse (rotary) dialing service only, refer to Temporary tone dialing  
on page 21 to temporarily switch from dial-pulse to touch-tone dialing during a call.  
Answering system settings  
Go to Answering system settings starting on page 39 for instructions on  
how to modify your answering system settings using a system handset.  
14  
 
Telephone settings  
Telephone base ringer volume  
When the telephone is not in use, press  
VOLUME on  
the telephone base to set the ringer volume level (1-5),  
or turn the ringer off. A sample of the ringer sounds as  
you adjust the volume. The telephone base announces,  
Base ringer is off” when you set the volume to 0.  
NOTE: If a handset is on an outside call, the telephone base  
volume cannot be changed.  
15  
 
Telephone operation  
Making, answering and ending a call  
Making a call  
To make a call:  
PHONE  
0:01:30  
888-722-7702  
1. Press  
PHONE/FLASH, then wait for the dial tone.  
-OR-  
Press SPEAKER to use the speakerphone, then wait  
10:30PM  
11/20  
for the dial tone.  
The screen displays the  
elapsed time as you  
talk (in hours, minutes  
and seconds).  
2. Use the dial pad keys to enter the telephone number.  
On-hook dialing (predialing):  
1. Use the dial pad keys to enter the telephone number  
(up to 30 digits).  
• Press and hold REDIAL/PAUSE to insert a three-second  
888-722-7702  
dialing pause (a P appears).  
• Press MUTE/DELETE or  
OFF/CLEAR to make  
corrections.  
2. Press  
-OR-  
PHONE/FLASH to call.  
Press SPEAKER to call using the speakerphone.  
-OR-  
Press and hold  
OFF/CLEAR to return to the idle mode.  
NOTES:  
Pressing  
affect the elapsed time.  
PHONE/FLASH to access services from your telephone service provider does not  
When a handset is on a call, if another handset attempts to access the directory, speed dial  
list or caller ID history, the screen shows NOT AVAILABLE AT THIS TIME.  
Temporary ringer silencing  
To silence the ringer temporarily on that handset only:  
RINGER MUTED  
• While the telephone is ringing, press  
OFF/CLEAR or  
MUTE/DELETE.  
To silence the ringer temporarily on the telephone base:  
• While the telephone is ringing, press VOLUME on the  
telephone base.  
This turns off the ringer without disconnecting the call. The next incoming  
call rings normally at the preset volume.  
NOTE: Unless the ringer volume is turned off on that handset, each handset rings when  
there is an incoming call.  
16  
 
Telephone operation  
Making, answering and ending a call  
Answering a call  
• Press any dial pad key (known as Any Key Answer) or  
PHONE/FLASH.  
-OR-  
• Press SPEAKER to use the speakerphone.  
Speakerphone  
During a call, press SPEAKER to switch between  
SPEAKER  
0:01:30  
speakerphone and normal handset use.  
888-722-7702  
Press  
OFF/CLEAR to hang up.  
10:30PM  
11/20  
NOTE: After installing the battery in the handset, the screen may show  
LOW BATTERY. If you use the speakerphone at this time, the battery may become depleted.  
Follow the instructions in Battery charging on page 6.  
Ending a call  
• Press  
OFF/CLEAR.  
-OR-  
• Put the handset in the telephone base or charger to  
end the call (known as Auto Off).  
17  
 
Telephone operation  
Redial  
Each handset stores the 20 most recently called numbers in the redial list.  
To review numbers in the redial list  
1. Press REDIAL/PAUSE in idle mode.  
2. Press DIR or CID, or press REDIAL/PAUSE repeatedly  
to scroll through the 20 recently called numbers (up  
to 30 digits each). The handset beeps twice at the  
beginning or end of the list.  
3. Press  
OFF/CLEAR to exit the redial list.  
NOTE: If you access an empty redial list, the handset sounds an error tone.  
To call a number from the redial list  
• With the desired number from redial displaying, press  
REDIAL  
888-722-7702  
PHONE/FLASH or SPEAKER to dial (known as  
Display Dial).  
-OR-  
1. Press  
for the dial tone.  
PHONE/FLASH or SPEAKER and then wait  
2. Press REDIAL/PAUSE. The screen shows the number most  
recently called. If it is not the desired number, press DIR  
or CID to scroll to the desired number.  
3. Press MENU/SELECT. The handset dials the displayed  
number.  
NOTE: If you access an empty redial list, the handset sounds an  
error tone.  
To copy a number from the redial list to the directory  
1. While reviewing the desired number in the redial list,  
press MENU/SELECT twice to edit the telephone number.  
Refer to Step 5 in To create a new directory entry on  
page 27.  
EDIT NUMBER  
888-722-7702_  
2. Press MENU/SELECT to add the name. Refer to Step 7 in  
To create a new directory entry on page 27.  
EDIT NAME  
_
3. Press MENU/SELECT to store your new directory entry. The  
handset shows SAVED and sounds a confirmation tone.  
18  
 
Telephone operation  
Redial  
To delete a number from the redial list  
• While reviewing a number in the redial list, press  
MUTE/DELETE to delete the displayed number from the  
redial list.  
19  
 
Telephone operation  
Options while on calls  
Volume control  
While on a call, press DIR/VOLUME to increase or press  
CID/VOLUME to decrease the listening volume.  
When the volume reaches the minimum or maximum  
setting, you hear two beeps.  
NOTE: The handset earpiece volume setting (1-5) and speakerphone volume setting (1-6)  
are independent.  
Mute  
Use the mute function to turn off the microphone while on a call. You can  
hear the caller, but the caller does not hear you.  
To mute the call:  
MUTED  
• Press MUTE/DELETE. When mute is on, the handset screen  
shows MUTED for a few seconds and the MUTE icon  
appears until you turn off mute.  
10:30PM  
11/20  
To end mute:  
• Press MUTE/DELETE and then resume speaking. When  
mute is off, MICROPHONE ON appears temporarily on  
the handset screen.  
-OR-  
Mute is automatically canceled when you end the call.  
Flash/call waiting  
For more information on caller ID with call waiting, refer to About caller ID on  
page 33. If you subscribe to call waiting service provided by your telephone  
service provider, you hear a beep if someone calls you while you are already  
on a call.  
• Press  
PHONE/FLASH to put your current call on hold  
and take the new call.  
• Press  
PHONE/FLASH anytime to switch back and  
forth between calls.  
20  
 
Telephone operation  
Options while on calls  
Temporary tone dialing  
If you have dial-pulse (rotary) dialing service only, you can temporarily switch  
from dial-pulse to touch-tone dialing during a call.  
1. During a call, press TONE . Buttons pressed after this  
send touch-tone signals.  
2. Use the dial pad keys to enter the number.  
3. The telephone automatically returns to pulse dial mode  
after you end the call.  
Chain dialing  
While on a call, you can initiate a dialing sequence from numbers stored in the  
directory, caller ID history or redial list. Doing this can be useful if you need to  
access numbers other than telephone numbers (such as bank account numbers  
or access codes).  
• To access the directory while on a call:  
PHONE  
0:01:30  
1. Press MENU/SELECT.  
888-722-7702  
2. Press DIR or CID to scroll to >DIRECTORY, then  
press MENU/SELECT.  
10:30PM  
11/20  
3. Press DIR or CID to scroll or press the dial pad keys  
(0 through 9) to find the desired entry (see To search  
by name on page 29).  
>DIRECTORY  
CALL LOG  
4. Press MENU/SELECT. The telephone automatically dials  
the displayed number.  
• To access the caller ID history while on a call:  
Charlie Johnson  
888-883-2445  
1. Press MENU/SELECT.  
2. Press DIR or CID to scroll to >CALL LOG, then press  
MENU/SELECT.  
3. Press DIR or CID to scroll to the desired entry. (If  
necessary to view the dialing options, press #. See  
To view the dialing options on page 36 for more  
details.)  
ROBERT BROWN  
800-360-4121  
4. Press MENU/SELECT. The telephone automatically dials  
8:30PM  
11/20  
the displayed number.  
21  
 
Telephone operation  
Options while on calls  
• To access the redial list while on a call:  
REDIAL  
888-722-7702  
1. Press REDIAL/PAUSE. The screen shows the number  
most recently called. If it is not the desired number,  
press DIR or CID to scroll to the desired number.  
2. Press MENU/SELECT. The handset dials the displayed  
number.  
NOTES:  
While on a call, you cannot edit a directory entry or copy a caller ID entry into the directory.  
If someone else is already using the directory, speed dial list, caller ID history or answering  
system, when you attempt to access one of them, the screen shows NOT AVAILABLE AT  
THIS TIME.  
Press  
OFF/CLEAR to exit directory, caller ID history or redial list and return to the call  
without dialing the displayed number.  
Join a call in process  
If a handset is already on a call and you would like to join the call:  
• Press  
PHONE/FLASH or SPEAKER on another  
system handset.  
To exit the call:  
• Press OFF/CLEAR or place the handset in the  
telephone base or charger.  
The call does not end until all handsets hang up.  
NOTE: You can only use two system handsets at the same time on an outside call. If another  
handset attempts to join the call, the handset screen shows UNABLE TO CALL TRY AGAIN.  
22  
 
Telephone operation  
Handset locator  
You can use the handset locator feature to find misplaced handsets.  
To start the paging tone:  
• Press HANDSET LOCATOR on the telephone base to  
start the paging tone on all handsets for 60 seconds.  
To stop the paging tone:  
• Press  
key (0-9, , or #) on the handset(s).  
-OR-  
PHONE/FLASH, SPEAKER, or any dial pad  
• Press HANDSET LOCATOR on the telephone base.  
-OR-  
• Put the handset in the telephone base or charger.  
NOTES:  
If you press  
OFF/CLEAR or MUTE/DELETE on a handset, the  
ringer of that handset is silenced but the paging tone continues on  
the other handsets.  
If the handset is accessing the answering system, on a call (intercom call or outside call),  
or out of range, that handset does not beep when paged.  
You cannot use the handset locator feature while the telephone base is playing messages or  
the answering system is being accessed remotely.  
23  
 
Telephone operation  
Intercom  
To make and answer an intercom call  
Use the intercom feature for conversations between handsets.  
1. Press INT on your handset when not in use.  
INTERCOM TO:  
• If you have two handsets, your handset screen shows  
CALLING HANDSET X.  
• If you have more than two handsets, your screen  
shows INTERCOM TO: Use the dial pad keys to  
select the other handset. Your handset screen shows  
CALLING HANDSET X.  
CALLING  
HANDSET X  
• The other handset rings and its screen shows  
HANDSET X IS CALLING.  
2. To answer the intercom call, press any dial pad key (0-9,  
INTERCOM  
, or #),  
other handset. Both handsets now show INTERCOM.  
3. To end an intercom call, press OFF/CLEAR or place  
PHONE/FLASH, SPEAKER or INT on the  
the handset back in the telephone base or charger. Both  
handsets now show INTERCOM ENDED.  
NOTES:  
Before the intercom call is answered, you can cancel the intercom call by pressing  
OFF/CLEAR or INT on your originating handset.  
If the other handset is not answered within 100 seconds, is in use, on a call or is out of  
range, your originating handset shows UNABLE TO CALL TRY AGAIN.  
Pressing  
OFF/CLEAR or MUTE/DELETE temporarily silences the intercom ringer.  
If you have four handsets, when two handsets are on an intercom call, the other two  
system handsets can be used on an outside call (see Join a call in process on page 22) or  
a separate intercom call.  
If you have five handsets and four of them are on intercom calls, you can use the other  
handset for an outside call.  
To answer an incoming call during an intercom call  
If you receive an incoming outside call during an intercom call, there is an  
alert tone.  
To answer the incoming outside call:  
• Press  
To end the intercom call without answering the incoming outside call:  
• Press OFF/CLEAR. The intercom call ends and the handsets ring for the  
PHONE/FLASH. The intercom call ends automatically.  
incoming call.  
To let the answering system answer the incoming outside call:  
• Do nothing. Continue with the intercom call. If the answering system is on,  
it answers the incoming call after the number of rings you have set.  
24  
 
Telephone operation  
Call transfer using intercom  
Use the intercom feature to transfer an outside call to another system handset.  
1. During a call, press INT.  
PHONE  
0:00:20  
• If you have two handsets, the outside call is put on  
hold and your handset screen shows  
CALLING HANDSET X. The other handset rings and its  
screen shows HANDSET X IS CALLING.  
10:30PM  
11/20  
• If you have more than two handsets, your screen  
shows INTERCOM TO: Use the dial pad keys to enter  
a handset number. The outside call is put on hold and  
your handset screen shows CALLING HANDSET X. The  
other handset rings and its screen shows  
INTERCOM TO:  
HANDSET X IS CALLING.  
CALLING  
HANDSET X  
2. To answer the intercom call on the other handset, press  
any dial pad key (0-9, , or #),  
PHONE/FLASH,  
SPEAKER or INT. The outside call is still on hold and  
both handsets now show INTERCOM. You can now have a  
private conversation between the system handsets.  
INTERCOM  
NOTES:  
To cancel the transfer and return to the external call before the  
intercom call is answered, press  
OFF/CLEAR,  
PHONE/FLASH  
or INT on your handset.  
If the other handset is not answered within 100 seconds, is in use, on a call or is out  
of range, the calling handset shows UNABLE TO CALL TRY AGAIN on its screen and  
automatically returns to the external call.  
3. From this intercom call, you have the following options:  
• You can let the other handset join you on the outside call in a three-way  
conversation. Press and hold INT on the calling handset.  
CALL  
• You can transfer the call. Press  
OFF/CLEAR, or place  
TRANSFERRED  
your handset back in the telephone base or charger.  
Your handset screen shows CALL TRANSFERRED. The  
other handset automatically connects to the outside call.  
• You can switch between the outside call (OUTSIDE CALL appears on the  
screen) and the intercom call (INTERCOM appears on the screen). Press  
INT on your handset to switch.  
• The other person can end the intercom call by pressing  
OFF/CLEAR, or  
by placing the other handset back in the telephone base or charger. The  
outside call continues with the original system handset.  
25  
 
Directory  
Directory overview  
Shared directory  
The directory is stored in the telephone base, and is shared  
by all handsets. Changes made to the directory on any one  
handset apply to all.  
Charlie Johnson  
888-883-2445  
NOTE: Only one handset can review the directory at a time. If another  
handset attempts to enter the directory, the screen shows NOT AVAILABLE AT THIS TIME.  
Directory memory capacity  
The directory can store up to 100 entries, with a maximum of 15  
alphanumeric characters (including spaces) for the names and 30 digits for  
the telephone numbers. A convenient search feature can help you find and  
dial numbers quickly (see To search by name on page 29).  
DIRECTORY FULL  
If there are already 100 entries, the screen shows  
DIRECTORY FULL. You cannot store a new number until you  
delete one.  
If the directory is empty, when you access it, the screen  
shows DIRECTORY EMPTY.  
Exiting the directory  
Press  
OFF/CLEAR to cancel an operation, back up to the  
previous menu, or exit the menu display. Press and hold  
OFF/CLEAR to return to the idle mode.  
Speed dial overview  
This telephone has 10 speed dial locations where you can  
assign telephone numbers from the directory you wish to  
dial numbers using only two key presses. For more details,  
refer to Speed dial locations on page 31.  
>0: Charlie John  
1: Robert Brown  
The speed dial locations are in the telephone base and  
is shared by all handsets. Changes made to the entries in the speed dial  
locations on any one handset apply to all.  
NOTE: Only one handset can access the speed dial locations at a time. If another handset  
attempts to access the speed dial locations, the screen shows NOT AVAILABLE AT THIS TIME.  
26  
 
Directory  
Create directory entries  
To create a new directory entry  
1. Press MENU/SELECT in idle mode.  
2. Press DIR or CID to scroll to >DIRECTORY, then press MENU/SELECT.  
3. Press DIR or CID to scroll to >ADD CONTACT.  
4. Press MENU/SELECT.  
ENTER NUMBER  
888-883-2445_  
5. Enter the telephone number when prompted.  
• Copy a number from redial:  
a. Press REDIAL/PAUSE.  
b. Press DIR or CID or press REDIAL/PAUSE repeatedly to locate the  
number to copy.  
c. Press MENU/SELECT to copy the number.  
-OR-  
• Use the dial pad keys to enter a number (up to 30 digits).  
– Press DIR or CID to move the cursor to the right or left.  
– Press and hold REDIAL/PAUSE to enter a three-second dialing pause  
(a P appears).  
– Press MUTE/DELETE to erase digits.  
– Press and hold MUTE/DELETE to erase all digits.  
6. Press MENU/SELECT to save the number in the display.  
7. Enter the name when prompted. Use the dial pad keys and refer to  
Character chart on page 28 to enter a name (up to 15 characters). Each  
time you press a key, the character on that key appears. Additional key  
presses produce other characters on that key.  
• Press 0 to add a space.  
ENTER NAME  
• Press DIR or CID to move the cursor to the right or left.  
Charlie Johnson_  
• Press MUTE/DELETE to erase characters.  
• Press and hold MUTE/DELETE to erase all characters.  
27  
 
Directory  
Create directory entries  
• The first letter of every word is capitalized. The remaining letters in a  
word start as lower case letters as shown in the character chart below:  
Characters by number of key press  
Dial  
Key  
1
2
.
3
-
4
5
(
6
)
7
8
9
10  
11  
1
2
3
4
5
6
7
8
9
0
1
#
&
/
,
a
b
e
h
k
n
q
u
x
0
c
f
A
D
G
J
B
E
C
F
I
2
3
4
5
6
R
8
Y
d
g
i
H
K
N
P
U
W
j
l
L
m
o
r
M
s
O
Q
V
X
p
t
S
Z
7
9
v
y
T
z
w
space  
8. Press MENU/SELECT to store your new directory entry. The handset shows  
SAVED and a confirmation tone sounds.  
NOTES:  
The screen shows NUMBER ALREADY SAVED if the number is already in the directory. You  
cannot save the same number more than once.  
If you pause for too long while creating an entry, the procedure times out and you have to  
begin again.  
To add a predialed telephone number to the directory  
1. While the handset is in idle mode, use the dial pad keys  
to enter the telephone number (up to 30 digits).  
888-883-2445  
• Press and hold REDIAL/PAUSE to insert a three-second  
dialing pause (a P appears).  
• Press MUTE/DELETE to make corrections.  
EDIT NUMBER  
888-883-2445_  
2. Press MENU/SELECT to edit the telephone number. Refer  
to Step 5 in To create a new directory entry on page 27.  
3. Press MENU/SELECT to edit the name. Refer to Step 7 in  
To create a new directory entry on page 27.  
4. Press MENU/SELECT to store your new directory entry. The  
EDIT NAME  
Charlie Johnson_  
handset shows SAVED and sounds a confirmation tone.  
28  
 
Directory  
Reviewing the directory  
To review directory entries  
1. Press DIR when in idle mode to show the first entry in  
the directory. DIRECTORY EMPTY appears if there are no  
directory entries.  
Charlie Johnson  
888-883-2445  
-OR-  
You can also show the first entry in the directory by  
pressing MENU/SELECT when in idle mode. Press DIR or  
CID to scroll to >DIRECTORY, then press MENU/SELECT  
twice to select >REVIEW.  
Christine Smith  
888-722-7702  
2. Press DIR or CID to browse through the directory. Entries  
appear alphabetically by the first letter in the name.  
NOTES:  
If the telephone number in the directory exceeds 15 digits, < appears in front of the  
telephone number. Press TONE to move towards the end of the telephone number or press  
# to move towards the beginning of the telephone number.  
If you pause for too long while reviewing an entry, the procedure times out and you have to  
begin again.  
To search by name  
1. Press DIR when in idle mode to show the first entry in  
Charlie Johnson  
888-883-2445  
the directory.  
2. When an entry appears, press the dial pad keys (0-9) to  
start a name search (alphabetical search).  
The directory shows the first name beginning with the  
first letter associated with the dial pad key if there is an entry in the  
directory that begins with that letter. Press DIR or CID to scroll through  
the entries beginning with that letter.  
3. To see other names that start with the letters on the same dial pad key,  
keep pressing the key until the desired letter is shown. The names appear  
in alphabetical order.  
For example, if you have the names Jennifer, Jessie, Kevin and Linda in  
your directory:  
• If you press 5 (JKL) once, J and then Jennifer displays.  
• If you press 5 (JKL) once, J displays. Press CID. Jessie displays.  
• If you press 5 (JKL) twice, K and then Kevin displays.  
• If you press 5 (JKL) three times, L and then Linda displays.  
• If you press 5 (JKL) four times, 5 displays.  
• If you press 5 (JKL) five times, J displays and then Jennifer displays again.  
NOTE: If you press a key (0-9) and no name starts with the letters on that key, the  
directory shows the entry that matches the next letter in the directory.  
29  
 
Directory  
Dialing, deleting and editing a directory entry  
You can dial, delete or edit the displayed directory entry.  
Robert Brown  
800-360-4121  
See To review directory entries or To search by name on  
page 29 to show an entry from the directory first.  
To dial a directory number  
• While reviewing a directory entry, press  
PHONE/FLASH  
PHONE  
0:00:20  
Robert Brown  
or SPEAKER to dial the displayed telephone number  
from the directory (known as Display Dial).  
10:30PM  
11/20  
To delete a directory entry  
1. While reviewing a directory entry, press MUTE/DELETE.  
Robert Brown  
The screen shows DELETE CONTACT?  
DELETE CONTACT?  
2. Press MENU/SELECT to delete the displayed entry from  
the directory. The handset shows DELETING... and then  
CONTACT DELETED with a confirmation tone. Once  
deleted, you cannot retrieve that entry.  
-OR-  
CONTACT DELETED  
Press  
OFF/CLEAR to exit and leave the entry intact.  
NOTE: If the directory entry you deleted is also in the speed dial  
location, the telephone will automatically clear the speed dial location  
that entry occupied.  
To edit a directory entry  
1. While reviewing a directory entry, press MENU/SELECT.  
The screen shows EDIT NUMBER with the current number  
of the entry.  
EDIT NUMBER  
360-4121_  
2. Follow Step 5 in To create a new directory entry on  
page 27 to edit the digits.  
3. Press MENU/SELECT to save the number in the display.  
The screen shows EDIT NAME with the current name of  
the entry.  
EDIT NAME  
Robert_  
4. Follow Step 7 in To create a new directory entry on  
page 27 to edit the characters.  
5. Press MENU/SELECT to confirm. The handset shows SAVED with a  
confirmation tone and then shows the updated entry.  
30  
 
Directory  
Speed dial locations  
To assign or reassign a directory entry to a speed dial location  
1. Press MENU/SELECT in idle mode.  
>SPEED DIAL  
REVIEW  
2. Press DIR or CID to scroll to >DIRECTORY. Press  
MENU/SELECT.  
3. Press DIR or CID to scroll to >SPEED DIAL. Press  
MENU/SELECT.  
>0: <EMPTY>  
4. To assign a speed dial location, press DIR or CID to  
scroll to an empty speed dial location.  
-OR-  
1: Robert Brown  
To reassign a speed dial location, press DIR or CID to  
scroll to the desired speed dial location.  
Charlie Johnson  
888-883-2445  
5. Press MENU/SELECT to show the directory.  
6. Press DIR or CID to browse through the directory and  
find the desired entry.  
-OR-  
Use the alphabetical search to find the desired entry.  
Refer to Steps 2 and 3 in To search by name on page 29.  
>0: Charlie John  
1: Robert Brown  
7. Press MENU/SELECT to confirm. The name (up to 12  
characters) of the desired directory entry appears in the  
selected speed dial location.  
NOTES:  
If the directory is empty, when you press MENU/SELECT in Step 5, the screen shows  
DIRECTORY EMPTY.  
If the speed dial location you selected is occupied, the new directory entry you selected  
replaces the old one. Take caution not to replace entries you do not wish to delete from the  
speed dial locations.  
To clear a speed dial location  
1. Follow Steps 1 through 3 in To assign or reassign a  
directory entry to a speed dial location on this page to  
enter the speed dial list.  
>0: Charlie John  
1: Robert Brown  
2. Press DIR or CID to scroll to a speed dial location.  
3. Press MUTE/DELETE to clear the selected speed dial  
location. <EMPTY> appears in that speed dial location.  
>0: <EMPTY>  
1: Robert Brown  
NOTE: Clearing the speed dial locations does not affect the entries in  
the directory.  
31  
 
Directory  
Speed dial locations  
To dial a speed dial number  
1. When in idle mode, press and hold a dial pad key  
(0 through 9) to display the desired speed dial entry.  
2. Press  
PHONE/FLASH or SPEAKER to dial the displayed  
telephone number (known as Display Dial).  
NOTE: If the speed dial location you selected is empty, the screen shows  
the speed dial list.  
32  
 
Caller ID  
About caller ID  
This product supports caller ID services offered by most telephone service  
providers. Caller ID allows you to see the name, number, date and time of calls.  
The available caller ID information will appear after the first or second ring.  
Information about caller ID with call waiting  
Caller ID with call waiting lets you see the name and telephone number of  
the caller before answering the call, even while on another call.  
It may be necessary to change your telephone service to  
use this feature. Contact your telephone service provider if:  
• You have both caller ID and call waiting, but as separate  
services (you may need to combine these services).  
Christine Smith  
• You have only caller ID service, or only call waiting  
888-722-7702  
service.  
• You don’t subscribe to caller ID or call waiting services.  
10:30PM  
11/20  
There are fees for caller ID services. In addition, services  
may not be available in all areas.  
This product can provide information only if both you and  
the caller are in areas offering caller ID service and if both  
telephone service providers use compatible equipment. The  
time and date are sent by the telephone service provider along with the call  
information.  
The caller ID information may not be available for every incoming call. The  
callers may intentionally block their names and/or telephone numbers.  
NOTE: You can use this product with regular caller ID service, or you can use this  
product’s other features without subscribing to either caller ID or combined caller ID with call  
waiting service.  
About home area code  
See Home area code on page 14 to determine if you should enter your area  
code. Entering the area code changes how numbers are displayed in the  
caller ID history and how to return a call from the caller ID history (see  
To view the dialing options on page 36).  
33  
 
Caller ID  
Caller ID history  
How caller ID history (call log) works  
The telephone stores caller ID information about the last 50 incoming calls  
in the telephone base. Each entry may have up to 24 digits for the telephone  
number and 15 characters for the name. Entries are stored in reverse  
chronological order. The telephone deletes the oldest entry when the log is  
full to make room for new calls. This information is common to all handsets,  
so changes made in any handset are reflected in all other handsets. If you  
answer a call before the information appears on the screen, it does not show  
in the caller ID history.  
NOTE: The caller ID information might not be available for every incoming call. The callers  
might intentionally block their names and/or telephone numbers (see Reasons for missing  
caller ID information on page 35).  
Memory match  
If the incoming telephone number matches the last seven  
Chris  
digits of a telephone number in your directory, the name  
888-722-7702  
that appears on the screen matches the corresponding  
name in your directory.  
10:30PM  
11/20  
For example, if Christine Smith calls, her name appears as  
Chris if this is how you entered into your directory.  
NOTE: The number shown by your caller ID is in the format sent by the telephone service  
provider. The telephone service provider usually delivers ten-digit telephone numbers (area  
code plus telephone number). If the telephone number of the caller does not match a number  
in your directory, the name appears as it is delivered by the telephone service provider. For  
example, if the telephone service provider includes the area code and the directory number  
does not, the name appears as delivered by the telephone service provider.  
34  
 
Caller ID  
Caller ID operation  
Missed (new) calls indicator  
When you have calls that have not been reviewed, the  
HANDSET 1  
handset idle screen shows XX MISSED CALLS.  
16 MISSED CALLS  
All entries that have not been reviewed are counted as missed  
(new) calls. Each time you review a caller ID history entry  
marked NEW, the number of missed calls decreases by one.  
10:30PM  
11/20  
11/20  
HANDSET 1  
If you do not want to review the missed (new) calls one by  
one, but you still want to keep them in the caller ID history,  
you can press and hold  
OFF/CLEAR for four seconds  
10:30PM  
when the handset is idle. All the entries in the caller ID  
history are considered old (reviewed), and the missed calls  
message goes away.  
Reasons for missing caller ID information  
There are occasions when other information or no information shows for  
various reasons:  
Screen message  
Reason  
PRIVATE NAME  
PRIVATE NUMBER  
PRIVATE CALLER  
UNKNOWN NAME  
The caller prefers not to show the name.  
The caller prefers not to show the telephone number.  
The caller prefers not to show the name and telephone number.  
Your telephone service provider cannot determine the  
caller’s name.  
UNKNOWN NUMBER  
UNKNOWN CALLER  
Your telephone service provider cannot determine the  
caller’s telephone number.  
Your telephone service provider cannot determine the  
caller’s name and telephone number. Calls from other  
countries may also generate this message.  
35  
 
Caller ID  
Caller ID operation  
To review the caller ID history  
Review the caller ID history to find out who called, to return the call or to  
copy the caller’s name and number into your directory. CALL LOG EMPTY  
appears if there are no records in the caller ID history.  
1. When a handset is in idle mode, press CID to review the caller ID history  
in reverse chronological order starting with the most recent call.  
-OR-  
You can also review the caller ID history by pressing MENU/SELECT. Press  
DIR or CID to scroll to >CALL LOG, then press MENU/SELECT twice to  
select >REVIEW.  
Caller’s name  
2. Press DIR or CID to scroll through  
Christine Smith  
Caller’s number  
the list. A double beep sounds when  
888-722-7702  
the list reaches the beginning or end  
of the caller ID history.  
Appears when  
the call is missed  
and not reviewed.  
10:30PM  
11/20  
3. Press  
OFF/CLEAR to exit the caller  
ID history.  
Time of call  
Date of call  
NOTES:  
If the telephone number has more than 15 digits, only the last 15 digits appear in the caller  
ID history.  
Only one handset can review the caller ID history at a time. If another handset attempts to  
enter the caller ID history, it shows NOT AVAILABLE AT THIS TIME.  
To view the dialing options  
Although the caller ID history entries received typically have 10 digits (the  
area code plus the seven-digit number), in some areas, you might need to  
dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code  
plus the seven digits. You can follow the steps  
Robert Brown  
below to change the number of digits that you dial  
800-360-4121  
from or store in the directory:  
1. Follow Steps 1 and 2 in To review the caller ID  
10:45PM  
11/20  
history on this page to find the entry.  
2. Before dialing or saving the telephone number  
in the directory, press # repeatedly to show  
different dialing options for local and long  
distance numbers.  
Press #  
1-800-360-4121  
360-4121  
Press #  
Press #  
Press #  
1-360-4121  
800-360-4121  
-OR-  
-OR-  
Before dialing or saving the telephone number in  
the directory, press 1 repeatedly if you need to  
add or remove 1 in front of the telephone number.  
Press 1  
1-800-360-4121  
800-360-4121  
Press 1  
NOTE: If you do not need to dial the area code for local calls, make sure to program your  
home area code (see Home area code on page 14).  
36  
 
Caller ID  
Caller ID operation  
To dial a caller ID history number  
1. While reviewing the caller ID history, press DIR or CID  
Christine Smith  
888-722-7702  
to browse through the caller ID history and find the entry.  
2. Press  
PHONE/FLASH or SPEAKER to dial the  
displayed telephone number from the caller ID history  
(known as Display Dial).  
10:30PM  
PHONE  
11/20  
0:01:30  
NOTES:  
Christine Smith  
If the telephone number has more than 15 digits, only the last 15 digits  
appear in the caller ID history. But, the telephone can still dial out all  
digits (up to 24 digits) of that telephone number.  
10:40PM  
11/20  
You might need to change how a caller ID number is dialed if the entry  
does not appear in the correct format. Caller ID numbers might appear with an area code  
that might not be necessary for local calls, or without a 1 that might be necessary for long  
distance calls. For details, see To view the dialing options on page 40.  
To delete caller ID history entries  
To delete a caller ID history entry:  
1. While reviewing the caller ID history, press DIR or CID  
DELETING...  
to browse through the caller ID history and find the entry.  
2. Press MUTE/DELETE to delete the displayed entry from  
the caller ID history. The screen shows DELETING... with a  
confirmation tone. Once deleted, you cannot retrieve that entry.  
To delete all caller ID history entries:  
1. Press MENU/SELECT in idle mode.  
>DEL ALL CALLS  
REVIEW  
2. Press DIR or CID to scroll to >CALL LOG. Press  
MENU/SELECT.  
3. Press DIR or CID to scroll to >DEL ALL CALLS. Press  
MENU/SELECT. The screen shows DELETE ALL CALLS?  
4. Press MENU/SELECT to delete all entries from the caller ID  
history. The screen shows DELETING... with a confirmation  
tone. Once deleted, you cannot retrieve an entry.  
-OR-  
DELETE  
ALL CALLS?  
Press  
OFF/CLEAR to exit and leave all entries in the  
caller ID history intact.  
37  
 
Caller ID  
Caller ID operation  
Saving a caller ID history entry in the directory  
1. While reviewing the caller ID history, press DIR or  
CID to browse through the caller ID history and find the  
desired entry.  
Christine Smith  
888-722-7702  
2. Press MENU/SELECT. The screen shows EDIT NUMBER.  
10:30PM  
11/20  
3. Use the dial pad keys to modify the telephone number  
(up to 24 digits).  
EDIT NUMBER  
722-7702_  
• Press DIR or CID to move the cursor to the right or left.  
• Press and hold REDIAL/PAUSE to enter a three-second  
dialing pause (a P appears).  
• Press MUTE/DELETE to erase digits.  
EDIT NAME  
Chris_  
• Press and hold MUTE/DELETE to erase all digits.  
4. Press MENU/SELECT to save the number in the display.  
The screen shows EDIT NAME.  
5. Use the dial pad keys and refer to Character chart on  
page 28 to modify the name (up to 15 characters).  
• Press 0 to add a space.  
• Press DIR or CID to move the cursor to the right or left.  
• Press MUTE/DELETE to erase characters.  
• Press and hold MUTE/DELETE to erase all characters.  
6. Press MENU/SELECT to confirm. The screen shows SAVED with a  
confirmation tone.  
NOTES:  
The screen shows NUMBER ALREADY SAVED if the number is already in the directory. You  
cannot save the same number more than once.  
If the directory is full, the screen shows DIRECTORY FULL.  
If you try to save a caller ID history entry to the directory without a number, UNABLE TO SAVE  
displays.  
If the telephone number has more than 15 digits, only the last 15 digits appear in the  
caller ID history. But, the telephone can still save all digits (up to 24 digits) of that  
telephone number from the caller ID history in the directory.  
You might need to change how a caller ID number is saved in the directory if the entry  
does not appear in the correct format. Caller ID numbers might appear with an area code  
that might not be necessary for local calls, or without a 1 that might be necessary for long  
distance calls. For details, see To view the dialing options on page 36.  
38  
 
Answering system settings  
Answering system setup  
Use the answering system menu of a system handset to turn on or off the  
answering system, record your announcement, activate the call screening,  
change the number of rings, set the remote access code and activate the  
message alert tone.  
Answering on/off  
Unless you change it, the answering system is on and ready to record  
messages. If the answering system is on, the ANS ON icon displays on the  
handset screen and the ANSWER ON/OFF light on the telephone base is  
on. You can turn the answering system off, but if you do so, the answering  
system does not answer calls and record incoming messages.  
Using the handset:  
1. Press MENU/SELECT when in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >ANSWERING SYS, then  
ANSWER ON/OFF  
press MENU/SELECT.  
>ON  
3. Press DIR or CID to scroll to >ANSWER ON/OFF, then  
press MENU/SELECT.  
4. Press DIR or CID to select between ON and OFF, then  
press MENU/SELECT to confirm the setting. A confirmation tone sounds.  
Using the telephone base:  
• Press ANSWER ON/OFF to turn the answering  
system on or off. If the answering system is turned  
on, it announces “Calls will be answered.” If the  
answering system is turned off, it announces  
Calls will not be answered.”  
NOTES:  
If the answering system is off and there is an incoming call, the system answers after 10 rings  
and announces to the caller, “Please enter your remote access code.” For more information  
about remote access, see Remote access on page 51.  
You can turn the answering system on or off from either the handset or the telephone base,  
but you can only use the handset to change the other answering system settings.  
You cannot turn the answering system on or off while a handset is on a call or the telephone  
base is playing messages.  
During an incoming call, press ANSWER ON/OFF if you wish to immediately send the call to  
the answering system.  
39  
 
Answering system settings  
Answering system setup  
Announcement  
The announcement is the greeting callers hear when calls are answered by  
the answering system.  
The telephone has a default announcement, “Hello. Please leave a message  
after the tone.” You can use this announcement, or record your own  
announcement.  
You can record an announcement up to 90 seconds. The system does not  
record any announcement shorter than two seconds.  
To play the current announcement:  
1. Press MENU/SELECT when in idle mode.  
2. Press DIR or CID to scroll to >ANSWERING SYS, then  
>ANNOUNCEMENT  
press MENU/SELECT.  
DELETE ALL OLD  
3. Press MENU/SELECT to choose >ANNOUNCEMENT. The  
system announces, “To play, press 2. To record, press 7.”  
4. Press 2 to play the current announcement from  
the speakerphone.  
2-PLAY  
5-STOP  
3-DELETE  
7-RECORD  
• Press DIR/VOLUME to increase or press CID/VOLUME  
to decrease the message playback volume.  
• Press SPEAKER to switch between speakerphone  
and handset earpiece.  
To record a new announcement:  
1. Follow Steps 1 and 2 in To play the current announcement on this page.  
2. Press MENU/SELECT to choose >ANNOUNCEMENT. The system announces,  
To play, press 2. To record, press 7.”  
3. Press 7. The system announces “Record after the tone,  
RECORD ANNC...  
5-STOP  
press 5 when you are done.”  
4. Face the handset and speak towards the microphone to  
record your announcement.  
5. Press 5 when you finish the recording. The handset plays  
back the recorded announcement.  
NOTE: If the answering system memory is full, when you press 7 in Step 3, the answering  
system announces, “Memory is full.” You must delete some messages before you can record a  
new announcement. Refer to Message playback on page 46.  
40  
 
Answering system settings  
Answering system setup  
To delete your announcement:  
1. Follow Steps 1 through 4 in To play the current announcement on page  
40 to play the announcement.  
2. Press 3 during playback to delete your recorded announcement. The  
system announces,  
Announcement deleted.”  
If your announcement is deleted, calls are answered with the default  
announcement, “Hello. Please leave a message after the tone.”  
Call screening setup  
You can choose whether incoming messages are played through the speaker  
on the telephone base while they are being recorded.  
To change the settings:  
1. Press MENU/SELECT when in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >ANSWERING SYS, then  
CALL SCREENING  
press MENU/SELECT.  
>ON  
3. Press DIR or CID to scroll to >ANS SYS SETUP. Press  
MENU/SELECT.  
4. Press MENU/SELECT to select >CALL SCREENING.  
5. Press DIR or CID to choose between ON and OFF.  
6. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.  
NOTE: For more details about the feature call screening, see Call screening on page 44.  
Number of rings  
You can set the answering system to answer an incoming call after two, four  
or six rings. You can also select toll saver, which is explained below. Unless  
you change it, the answering system answers an incoming call after four rings.  
To set the number of rings:  
1. Press MENU/SELECT when in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >ANSWERING SYS, then  
# OF RINGS  
press MENU/SELECT.  
>4  
3. Press DIR or CID to scroll to >ANS SYS SETUP. Press  
MENU/SELECT.  
4. Press DIR or CID to scroll to ># OF RINGS, then press  
MENU/SELECT.  
41  
 
Answering system settings  
Answering system setup  
5. Press DIR or CID to scroll and choose among 2, 4, 6 or TOLL SAVER.  
• Toll saver - the answering system answers a call after two rings if  
you have new messages, and after four rings when there are no new  
messages. This feature allows you to check for new messages and avoid  
paying long distance charges if you are calling from out of your local area.  
6. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.  
NOTE: If you subscribe to a voicemail service offered through your telephone service  
provider, see Answering system and voicemail on page 43.  
Remote access code  
To access your answering system remotely from any touch-  
tone telephone, you need to enter a two-digit number (00-  
99). Unless you change it, the remote access code is 19.  
REMOTE CODE  
19  
To change the remote access code:  
1. Follow Steps 1-3 in Number of rings on page 41.  
2. Press DIR or CID to scroll to >REMOTE CODE, then press MENU/SELECT.  
3. Press DIR or CID to select the remote access code, or use the dial pad  
keys to enter the correct number (00-99).  
4. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.  
NOTE: For more details about the feature remote access, refer to Remote access on page 51.  
Message alert tone  
When the message alert tone is set to ON, and there is at least one new  
message, the telephone base beeps every 10 seconds. Unless you change it,  
the message alert tone is set to off.  
MSG ALERT TONE  
To change the setting:  
>OFF  
1. Follow Steps 1-3 in Number of rings on page 41.  
2. Press DIR or CID to scroll to >MSG ALERT TONE, then  
press MENU/SELECT.  
3. Press DIR or CID to choose between ON and OFF.  
4. Press MENU/SELECT to confirm your setting. A confirmation tone sounds.  
NOTES:  
The message alert tone beeps only if all the conditions below are met:  
– Answering system is on.  
– Message alert tone setting is on.  
– There are new messages.  
To temporarily turn off the message alert tone, see Temporarily turning off the message  
alert tone on page 45.  
42  
 
Answering system operation  
Answering system and voicemail  
About answering system and voicemail  
Your telephone has separate indicators for two different types of voice  
messages: those left on its built-in answering system and those left at  
your service provider’s voicemail (fees may apply). Your telephone’s built-  
in answering system messages and voicemail messages are separate. Each  
alerts you to new messages differently.  
If  
and NEW VOICEMAIL display on the handset, your telephone service  
provider is indicating that it has new voicemail for you. To listen to your  
voicemail, you typically dial an access number provided by your telephone  
service provider, followed by a security code or PIN.  
Some service providers bundle or combine multiple services like voicemail  
and call waiting, so you may not be aware that you have voicemail. To check  
what services you have and how to access them, contact your telephone  
service provider.  
To use your voicemail service rather than your answering system, turn off  
your answering system. To use your answering system rather than your  
voicemail service, contact your telephone service provider to deactivate  
your voicemail service. You can also use your telephone answering system  
and voicemail together by setting your built-in answering system to answer  
before voicemail answers as described below. To learn how to program your  
voicemail settings, contact your telephone service provider. Then, if you are  
on a call, or if the answering system is busy recording a message and you  
receive another call, the second caller can leave a voicemail message.  
If you have voicemail provided by your telephone service provider, we  
recommend setting your answering system to answer calls at least two rings  
earlier than your voicemail is set to answer. For example, if your voicemail  
answers after six rings, set your answering system to answer after four rings.  
Some voicemail providers may program the delay before answering calls  
in seconds instead of rings. In this case, allow six seconds per ring when  
determining the appropriate setting.  
Answering system new message indication  
When there are new messages (including memos) on the answering system,  
the number of new messages stored flashes in the message window on the  
telephone base and the  
icon and XX NEW MESSAGES  
HANDSET 1  
appear on the screen of each system handset. If the new  
message alert tone is turned on, the telephone base beeps  
every 10 seconds when there are new messages.  
16 NEW MESSAGES  
10:30PM  
11/20  
To listen to messages recorded on your digital answering  
system, use the PLAY MESSAGES menu from a handset or press  
PLAY/STOP on the telephone base (see Message playback on page 46).  
43  
 
Answering system operation  
Answering system overview  
Voice prompts  
The system provides voice prompts to guide you through recording  
announcements and remote access.  
Message capacity  
The answering system can record up to 99 messages, depending on the  
length of each message. Individual messages can be up to four minutes, and  
the approximate recording time is 14 minutes. The actual recording time  
depends on individual message characteristics. Messages remain available for  
replay until you delete them.  
If the answering system has less than three minutes of recording time left,  
the remaining time is announced at the end of messages playback.  
If the memory is full, the answering system announces, “Memory is full.” The  
number of messages and F flash alternately in the message window, and  
REC MEM FULL appears on the handset screen. You must delete some  
messages before recording new ones.  
Call screening  
If the answering system and call screening are on, the announcement and  
the incoming message broadcast at the telephone base when a call arrives.  
You can turn call screening on or off using the handset  
(see Call screening setup on page 17). When call  
screening is off, you can temporarily turn on the call  
screening by pressing  
PLAY/STOP or  
VOLUME on  
the telephone base. The call screening will be off for the  
next incoming call.  
If call screening is on and you want to adjust the  
playback volume to a comfortable level (1-8) while it is recording messages,  
press  
VOLUME on the telephone base. This volume setting is shared with  
message playback, so when you play messages at volume 1, they play at a  
very low volume. If you turn up the volume for playback, the call screening for  
the next incoming message plays at the same volume level.  
If call screening is on and you want to silence the telephone base while it  
is recording messages, press  
PLAY/STOP on the telephone base. The call  
screening will be on for the next incoming call.  
44  
 
Answering system operation  
Answering system overview  
Call intercept  
While call screening, you can press  
PHONE/FLASH or  
SPEAKER on the handset to stop recording and speak  
to the caller.  
Temporarily turning off the message alert tone  
Follow the step below to temporarily silence the message alert tone:  
• When the telephone base is in idle mode, press any  
telephone base key (except HANDSET LOCATOR).  
The message alert tone is activated again with the next  
incoming message.  
NOTES:  
When the telephone base is in idle mode, if you press DELETE  
to temporarily silence the message alert tone, there is a voice prompt to direct you to  
press DELETE again to delete all old messages (see To delete all old messages at the  
telephone base on page 48). If you are not going to delete all old messages, wait at least 5  
seconds to allow the telephone base to return to idle mode.  
To turn off the message alert tone, see Message alert tone on page 42.  
45  
 
Answering system operation  
Message playback  
To listen to messages  
You can use either a handset or the telephone base to play messages. If  
there are new messages, the system plays back only the new messages  
(oldest first). If there are no new messages, the system plays back all old  
messages (oldest first).  
When playback begins, the total number of messages is announced. Before  
each message, you hear the day and time it was received. After the last  
message, you hear “End of messages.” If the system has less than three  
minutes of recording time left, you hear the remaining time. If the memory of  
the answering system is full, you hear “Memory is full.”  
NOTES:  
If the date and time is not set when a message is recorded, the system announces, “Time and  
date not set” before the message is played. To set the date and time, see Set date/time on  
page 13.  
Only one handset or the telephone base can access the answering system at a time.  
While a handset is on a call, you cannot play messages.  
To listen to messages at the telephone base:  
1. Press PLAY/STOP on the telephone base to listen  
to the messages.  
2. The system announces the number of messages, then  
begins playback. The message sequence is shown on  
the message window.  
3. Press  
PLAY/STOP to stop the playback.  
NOTE: If there are no messages in the answering system, when in Step 1 above, the system  
announces, “You have no message.”  
To listen to messages at the handset:  
>PLAY MESSAGES  
ANSWERING SYS  
1. Press MENU/SELECT when in idle mode to enter the  
main menu.  
2. Press MENU/SELECT to select >PLAY MESSAGES.  
3. The system announces the number of messages, then  
16 NEW MESSAGES  
begins playback. The message sequence is shown on the  
03 OLD MESSAGES  
handset’s screen.  
4. Press 5 to stop the playback.  
NOTE: If there are no messages in the answering system, the handset  
shows NO MESSAGE and announces, “You have no message.”  
3-DELETE  
4-REPEAT  
5-STOP  
6-SKIP  
MSG #  
10:30PM  
1/16  
46  
 
Answering system operation  
Message playback  
Options during playback  
When a message is playing, you can adjust the playback volume, skip, repeat,  
or delete the message.  
When messages are playing on the telephone base:  
• Press  
VOLUME to adjust the message playback volume (1-8).  
• To repeat the message currently playing, press  
REPEAT after the answering system plays the day  
and time the current message was received.  
• To listen to the previous message, press REPEAT  
while the answering system is playing the day and time  
the current message was received.  
• Press SKIP to skip to the next message.  
• Press DELETE to delete the message. The telephone base announces,  
Message deleted.”  
• Press  
PLAY/STOP to stop the playback.  
When messages are playing on the handset:  
• Press DIR/VOLUME to increase or press CID/VOLUME to decrease the  
message playback volume.  
• Press SPEAKER to switch between speakerphone and handset earpiece.  
• To repeat the message currently playing, press 4 after the answering  
system plays the day and time the current message was received.  
• To listen to the previous message, press 4 while the  
answering system is playing the day and time the current  
message was received.  
• Press 6 to skip to the next message.  
• Press 3 to delete the message. The handset announces,  
Message deleted.”  
• Press 5 to stop the playback.  
47  
 
Answering system operation  
Message playback  
To delete all old messages  
Use this feature to delete all old messages. Once deleted, you cannot  
retrieve the deleted messages. New (unheard) messages cannot be deleted  
until you have listened to them.  
NOTE: If there are no old messages and you press DELETE on the telephone base, the  
system announces, “You have no old message.” On the handset, when you select  
DELETE ALL OLD, the screen shows NO MESSAGE.  
To delete all old messages at the telephone base:  
1. Press DELETE on the telephone base. The system  
announces, “To delete all old messages, press  
DELETE again.”  
2. Press DELETE within three seconds. The system  
announces, “All old messages deleted.”  
To delete all old messages at the handset:  
1. Press MENU/SELECT when in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >ANSWERING SYS, then  
>DELETE ALL OLD  
press MENU/SELECT.  
RECORD MEMO  
3. Press DIR or CID to scroll to >DELETE ALL OLD.  
4. Press MENU/SELECT. The screen shows  
DELETE ALL OLD MESSAGES?  
5. Press MENU/SELECT to confirm. The screen shows DELETING... and then  
ALL OLD MSGS DELETED! with a confirmation tone sounds.  
-OR-  
Press  
OFF/CLEAR to exit and leave all old messages intact.  
48  
 
Answering system operation  
Recording and playing memos  
Memos are messages you record yourself. They are saved, played back and  
deleted exactly like incoming messages. You can record a memo as a reminder  
to yourself, or leave a message for someone else using the same telephone.  
To record a memo  
1. Press MENU/SELECT when in idle mode to enter the main menu.  
2. Press DIR or CID to scroll to >ANSWERING SYS, then  
RECORD MEMO...  
press MENU/SELECT.  
5-STOP  
3. Press DIR or CID to scroll to >RECORD MEMO.  
4. Press MENU/SELECT. The system announces, “Record  
after the tone. Press 5 when you are done.”  
5. Speak towards the microphone on the handset after a long beep. You can  
record a memo up to four minutes. Memos shorter than two seconds are  
not recorded.  
6. Press 5 to stop recording. The system announces, “Recorded“ to confirm  
the recording has finished.  
NOTE: If the answering system memory is full, when you press MENU/SELECT in Step 4,  
the answering system announces, “Memory is full.”  
To play back memos  
Memos are stored as messages. See Message playback on page 46 for  
instructions on playback and deletion.  
49  
 
Answering system operation  
Message window displays  
The message window on the telephone base displays the total number of  
messages. See the table below for other message window displays.  
0
There are no messages in the answering system.  
0
After a power failure, the number in the message window flashes to  
indicate the date and time need to be set.  
(flashing)  
1-99  
Total number of messages and memos.  
Current message number during old message playback.  
1-99  
(flashing)  
Total number of new messages and memos. The number flashes when  
there are new messages that have not been reviewed.  
Current message number during new message playback.  
After a power failure, the number in the message window flashes to  
indicate the date and time need to be set.  
1-99 and F  
(alternating)  
Memory is full. Messages must be deleted before new messages can  
be recorded.  
--  
The answering system is being programmed by a system handset.  
The answering system is answering a call or recording a memo  
or announcement.  
The answering system is being accessed remotely.  
0-5  
Telephone base ringer volume while adjusting.  
1-8  
Speaker volume level of the telephone base while adjusting.  
50  
 
Answering system operation  
Remote access  
You can access the answering system remotely by dialing your home  
telephone number from any touch-tone telephone.  
To remotely access the answering system  
1. Dial your telephone number from any touch-tone telephone.  
2. When the answering system answers, enter the two-digit remote access code  
(19, unless you have changed it; refer to Remote access code on page 42).  
The answering system automatically announces the number of messages  
(new or old) if there are any.  
3. If there are new messages, the answering system automatically begins to  
play new messages only.  
-OR-  
If there are no new messages, the answering system automatically begins  
to play all old messages.  
4. You can also enter the remote commands:  
Play all messages  
1
Press to listen to all messages. If there are new messages,  
the system plays back only the new messages (oldest first).  
If there are no new messages, the system plays back all old  
messages (oldest first).  
Play new messages  
Press to listen to new messages only.  
2
Delete a message  
3
Press during a message playback to delete the current message.  
Press to delete all old messages.  
Delete all old messages  
33  
Replay current or previous To repeat the message currently playing, press 4 after  
message  
4
the answering system plays the day and time the current  
message was received.  
To listen to the previous message, press 4 while the  
answering system is playing the day and time the current  
message was received.  
Stop  
Press to stop playback and recording.  
5
Play help menu  
Press to listen to a list of remote commands.  
* 5  
Skip to next message  
6
Press during playback to skip the current message and  
advance to the next message.  
Record a announcement  
* 7  
Press to record a new announcement. Begin speaking after  
the long beep.  
Turn system on or off  
Press to turn the answering system on or off.  
0
Exit  
Press to end remote access (the call is terminated).  
8 or hang up  
51  
 
Answering system operation  
Remote access  
5. Hang up to end the call and save all messages.  
There is a wallet card listing the remote commands at the back of this user’s  
manual. Cut it out and keep it in your wallet for quick reference.  
NOTES:  
If you do not enter a valid remote access code, the system answers the call automatically.  
If the date and time is not set when a message is recorded, the system announces,  
Time and date not set” before the answering system announces the number of messages.  
If there are no messages in the answering system, the system announces,  
You have no message.”  
If there are no new messages in the answering system, when you press 2 to play back new  
messages, the system announces, “You have no new message.”  
If you pause for more than four seconds during remote access, you hear a help menu listing  
all features and commands. If there is no command for another 20 seconds, the call  
ends automatically.  
If the memory is full, the answering system answers after 10 rings and announces,  
Memory is full. Enter the remote access code.” Enter your remote access code to access the  
messages and announcements.  
When the answering system is turned off, the telephone answers after 10 rings, and  
announces, “Please enter your remote access code.”  
52  
 
Appendix  
Screen icons, indicator lights and alert tones  
Screen icons  
Low battery; place the handset in the  
telephone base or charger to recharge.  
Indicates the battery voltage level.  
Battery is charging.  
(flashing)  
or or  
HANDSET 1  
16 MISSED CALLS  
MSG #  
10:30PM  
10/16  
(animated display)  
or  
(animated display)  
The speakerphone is in use.  
The handset ringer is turned off.  
New voicemail received from the  
telephone service provider.  
ANS ON  
Answering system is turned on.  
New message in the answering system.  
NEW  
While reviewing the caller ID history,  
missed calls that have not been reviewed.  
MUTE  
Microphone is muted.  
MSG #  
While playing messages, the sequence of  
the message currently playing. (XX/YY; XX  
is the sequence of the message currently  
playing; YY is the total number of all new  
or old messages.)  
10/16  
Handset indicator lights  
CHARGE light  
On when the handset is charging in the telephone base  
or charger.  
Backlight (lighted display and dial pad)  
On when a call is coming in.  
On when a key is pressed.  
SPEAKER light  
On when the speakerphone is in use.  
53  
 
Appendix  
Screen icons, indicator lights and alert tones  
Telephone base indicator lights  
ANS ON/OFF light  
On when the built-in answering system is on.  
IN USE light  
On when the handset is in use, when the answering system is  
answering an incoming call or when the answering system is  
being accessed remotely.  
Flashes when another telephone on the same line is in use.  
Flashes quickly when there is an incoming call.  
Handset alert tones  
One short beep  
A key is pressed.  
(Key tone or playback  
confirmation tone)  
Plays at the end of each message.  
One long beep  
Start or end recording.  
(Recording or playback  
confirmation tone)  
Plays at the end of all messages.  
Two short beeps  
(Error tone)  
Command has failed.  
You have reached the beginning or end of the list.  
You have reached the minimum or maximum listening volume.  
Three short beeps  
(Out-of-range or no-power-at-  
base warning tone)  
The handset is out of range or there is no power at the  
telephone base.  
Three short high-pitched beeps The telephone has completed the command successfully.  
(Confirmation tone)  
Four short beeps  
Low battery warning.  
(Low-battery warning tone)  
Telephone base alert tones  
One short beep  
(Playback confirmation tone)  
Plays at the end of each message.  
Message alert.  
Beeps every 10 seconds  
(Message alert tone)  
One long beep  
(Recording or playback  
confirmation tone)  
The answering system starts recording a message if call  
screening is on.  
Plays at the end of all messages.  
54  
 
Appendix  
Handset display screen messages  
CALL LOG EMPTY  
You are accessing an empty caller ID history.  
CALL  
TRANSFERRED  
You have transferred an outside call to another cordless  
handset.  
CALLING  
HANDSET X  
The handset is calling another handset (for intercom calls).  
The handset is going to transfer an outside call to  
another handset.  
DIRECTORY EMPTY  
DIRECTORY FULL  
There are no directory entries.  
The directory is full. You cannot save any new entries unless  
you delete some current entries.  
ENDED  
You have just ended a call.  
HANDSET X  
IS CALLING  
Another handset is calling.  
INCOMING CALL  
There is a call coming in.  
INTERCOM  
The handset is on an intercom call.  
The intercom call has just ended.  
INTERCOM ENDED  
INTERCOM TO:  
(For EL52300, EL52350,  
EL52400, EL52450, EL52500 or  
EL52510)  
You have started the intercom process, and need to enter  
the number of the handset you wish to call.  
You have started transferring a call, and need to enter  
the desired handset number.  
LINE IN USE  
An extension telephone on the same line or one of the  
handsets is in use.  
LOW BATTERY  
MICROPHONE ON  
MUTED  
The battery needs to be charged.  
Mute is off so the other party can hear your voice.  
The microphone is off.  
NEW VOICEMAIL  
There are new voicemail messages from your telephone  
service provider.  
NO BATTERY  
You place the handset in the telephone base or charger  
without installing a battery in that handset.  
NO LINE  
There is no telephone line connected.  
NO MESSAGE  
There are no messages in the answering system.  
NOT AVAILABLE  
AT THIS TIME  
Someone else is already using the directory, speed dial list,  
caller ID history or answering system.  
NUMBER  
ALREADY SAVED  
The telephone number you have entered is already stored in  
the directory.  
OUT OF RANGE OR  
NO PWR AT BASE  
The handset has lost communication with the telephone base.  
55  
 
Appendix  
Handset display screen messages  
OUTSIDE CALL  
You have connected to the external call during call transfer.  
PAGING  
The telephone base is paging all handsets.  
The handset is on a call.  
PHONE  
PLACE IN  
CHARGER  
The battery is very low. The handset should be placed in the  
telephone base or charger.  
REC MEM FULL  
RINGER MUTED  
SAVED  
The answering system memory is full.  
The ringer is muted temporarily during an incoming call.  
The entry is now in the directory.  
SPEAKER  
The handset speakerphone is in use.  
UNABLE TO CALL.  
TRY AGAIN  
Failed intercom.  
Two handsets are already on a call.  
While the handset is on a call, it is out of range or there  
is no power at the telephone base.  
UNABLE TO SAVE  
You cannot save a caller ID history entry to the directory  
without a number.  
XX MISSED CALLS  
XX NEW MESSAGES  
There are new calls in the caller ID history.  
There are new messages in the answering system.  
56  
Appendix  
Troubleshooting  
If you have difficulty with your telephone, please try the suggestions below.  
For customer service, or to purchase accessories or replacement parts, visit  
our website at www.telephones.att.com, or call 1 (800) 222-3111.  
In Canada, dial 1 (866) 288-4268. When you call customer service, you  
will need the serial number or model number found on the bottom of the  
telephone base.  
My telephone doesn’t work at all.  
• Make sure the power cord is securely plugged in.  
• Make sure that the battery connector is securely plugged into the  
cordless handset.  
• Make sure the telephone line cord is securely and firmly plugged into the  
telephone base and the telephone wall jack.  
• Charge the battery in the cordless handset for at least 16 hours. For  
optimum daily performance, return the cordless handset to the telephone  
base or charger when not in use.  
• If the battery is depleted, it may take approximately 30 minutes to charge  
the handset before it shows LOW BATTERY, refer to Battery charging on  
page 6 for details.  
• Reset the telephone base. Unplug the electrical power. Wait for  
approximately 15 seconds, then plug it back in. Allow up to one minute for  
the cordless handset and telephone base to reset.  
• You may need to purchase a new battery. Please refer to Battery installation  
on page 5.  
I cannot get a dial tone.  
• First try all the suggestions above.  
• Move the cordless handset closer to the telephone base. You might have  
moved out of range.  
• If the previous suggestions don’t work, disconnect the telephone base from  
the telephone wall jack and connect to a different telephone. If there is no  
dial tone on that telephone either, the problem is in your wiring or telephone  
service. Contact your telephone service provider (charges may apply).  
• Your telephone line cord might be malfunctioning. Try installing a new  
telephone line cord.  
I cannot dial out.  
• First try all the suggestions in the item I cannot get a dial tone on this page.  
• Make sure you have a dial tone before dialing. The cordless handset may  
take a second or two to find the telephone base and produce a dial tone.  
This is normal. Wait an extra second before dialing.  
57  
 
Appendix  
Troubleshooting  
• Check that all the telephones connected to the same telephone line are  
hung up.  
• Make sure to set the dial mode to the correct setting (pulse dialing or tone  
dialing) for the service in your area (see Dial mode on page 14).  
• Eliminate any background noise. Noise from a television, radio or other  
appliances may cause the telephone to not dial out properly. If you cannot  
eliminate the background noise, first try muting the cordless handset  
before dialing, or dialing from another room in your home with less  
background noise.  
• If the other telephones in your home are having the same problem, the  
problem is in your wiring or telephone service. Contact your telephone  
service provider (charges may apply).  
My cordless handset isn’t performing normally.  
• Make sure the power cord is securely plugged into the telephone base.  
Plug the power adapter into a different, working electrical outlet not  
controlled by a wall switch.  
• Move the cordless handset closer to the telephone base. You might have  
moved out of range.  
• Reset the telephone base. Unplug the electrical power. Wait for 15  
seconds then plug it back in. Allow up to one minute for the cordless  
handset and telephone base to reset.  
• Other electronic products can cause interference to your cordless telephone.  
Try installing your telephone as far away from these types of electronic  
devices as possible: television sets, VCRs, or other cordless telephones.  
OUT OF RANGE OR NO PWR AT BASE appears on my cordless handset.  
• Ensure that the telephone base is powered up.  
• Place the cordless handset in the telephone base for one minute to allow  
the cordless handset and base to synchronize.  
• Move the cordless handset closer to the telephone base. You might have  
moved out of range.  
• Reset the telephone base. Unplug the electrical power. Wait for 15  
seconds then plug it back in. Allow up to one minute for the cordless  
handset and telephone base to reset.  
• Other electronic products can cause interference to your cordless telephone.  
Try installing your telephone as far away from these types of electronic  
devices as possible: television sets, VCRs, or other cordless telephones.  
58  
Appendix  
Troubleshooting  
The batteries do not hold a charge.  
• If the cordless handset is in the telephone base or charger and the charge  
light does not come on, refer to the item The charge light is off on this page.  
• Charge the battery in the cordless handset for at least 16 hours. For  
optimum daily performance, return the cordless handset to the telephone  
base or charger when not in use.  
• If the battery is depleted, it may take approximately 30 minutes to charge  
the handset before it shows LOW BATTERY, refer to Battery charging on  
page 6 for details.  
• You may need to purchase a new battery. Please refer to Battery installation  
on page 5.  
The charge light is off.  
• Make sure the power cord is plugged in correctly and securely.  
• Make sure the battery is installed correctly in the handset. Follow the  
instructions in Battery installation on page 5 to install the battery.  
• Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow  
up to one minute for the cordless handset and telephone base to reset.  
• Clean the cordless handset and telephone base charging contacts each  
month using a pencil eraser or cloth.  
I get noise, static, or weak signals even when I’m near the telephone base.  
• If you subscribe to high-speed Internet service (DSL - digital subscriber line)  
through your telephone line, you must install a DSL filter between the  
telephone line cord and the telephone wall jack (see Telephone base  
and charger installation on page 4). The filter prevents noise and caller  
ID problems caused by DSL interference. Please contact your DSL service  
provider for more information about DSL filters.  
• Other electronic products, such as computers, wireless routers, microwave  
ovens and other cordless telephones can interfere with the performance  
of your cordless telephone. You may be able to improve the performance  
of your telephone by installing the telephone base as far away as possible  
from other electronic devices.  
• Do not install this telephone near a microwave oven or on the same  
electrical outlet. You may experience decreased performance while the  
microwave oven is operating.  
• If your telephone is plugged in with a modem or a surge protector, plug  
the telephone (or modem/surge protector) into a different location. If this  
doesn’t solve the problem, relocate your telephone or modem farther  
apart from one another, or use a different surge protector.  
59  
Appendix  
Troubleshooting  
• Relocate your telephone to a higher location. The telephone will likely  
have better reception when installed in a high area.  
• If the other telephones in your home are having the same problem, the  
problem is in your wiring or telephone service. Contact your telephone  
service provider (charges may apply).  
I experience poor sound quality when using the speakerphone.  
• For increased sound quality while using the speakerphone, place the  
handset on a flat surface with the dial pad facing up.  
• When using a speakerphone, controlling background noise in your  
environment is essential. While you are listening to your party, press  
MUTE/DELETE to temporarily turn your microphone off. When it is your turn  
to speak, remember to press MUTE/DELETE again to turn the microphone on.  
• Excessive background noise will cause a speakerphone to fade in and  
out. Try controlling the background noise by turning off any audio devices  
near the speakerphone. Also, try to avoid interrupting the person at the  
other end of the conversation while they are speaking. If background noise  
cannot be controlled, you should terminate speakerphone operation and  
return to normal handset mode.  
I hear other calls while using my telephone.  
• Disconnect the telephone base from the telephone wall jack, and plug in  
a different telephone. If you still hear other calls, the problem is probably  
in your wiring or telephone service. Call your telephone service provider  
(charges may apply).  
My calls cut in and out while I’m using my cordless handset.  
• Other electronic products can cause interference to your cordless  
telephone. Try installing your telephone as far away as possible from  
electronic devices such as wireless routers, or other cordless telephones.  
• Move the handset closer to the base. The operating range may vary with  
environmental conditions and time of use. There may be places within your  
environment that a cordless telephone will not work well. If the problem  
only occurs in certain areas of your environment, you can conclude that  
there is nothing wrong with the telephone.  
• Do not install this telephone near a microwave oven or on the same  
electrical outlet. You may experience decreased performance while the  
microwave oven is operating.  
• If your telephone is plugged in with a modem or surge protector, plug  
the telephone (or modem/surge protector) into a different location. If this  
doesn’t solve the problem, relocate your telephone or modem farther  
apart from one another, or use a different surge protector.  
60  
Appendix  
Troubleshooting  
• Relocate your telephone base to a higher location. The telephone will have  
better reception when installed in a high area.  
• If the other telephones in your home are having the same problem, the  
problem is in your wiring or telephone service. Contact your telephone  
service provider (charges may apply).  
• If you subscribe to high-speed Internet service (DSL - digital subscriber line)  
through your telephone line, you must install a DSL filter between the  
telephone line cord and the telephone wall jack (see Telephone base  
and charger installation on page 4). The filter prevents noise and caller  
ID problems caused by DSL interference. Please contact your DSL service  
provider for more information about DSL filters.  
My cordless handset does not ring when I receive a call.  
• Make sure that the ringer is not turned off. Refer to Ringer volume on  
page 11.  
• Make sure the telephone line cord is plugged securely into the telephone  
base and the telephone wall jack. Make sure the power cord is securely  
plugged in.  
• The cordless handset may be too far from the telephone base.  
• Charge the battery in the cordless handset for at least 16 hours. For  
optimum daily performance, return the cordless handset to the telephone  
base or charger when not in use.  
• You may have too many extension telephones on your telephone line to  
allow all of them to ring simultaneously. Try unplugging one telephone at  
a time until the telephone start ringing.  
• The layout of your home or office might be limiting the operating range. Try  
moving the telephone base to another location, preferably on an upper floor.  
• If the other telephones in your home are having the same problem, the  
problem is in your wiring or telephone service. Contact your telephone  
service provider (charges may apply).  
• Test a working telephone at the telephone wall jack. If another telephone  
has the same problem, the problem is the telephone wall jack. Contact  
your telephone service provider (charges may apply).  
• Other electronic products can cause interference to your cordless  
telephone. Try installing your telephone as far away as possible from  
electronic devices such as wireless routers, or other cordless telephones.  
• Completely remove then replace the battery. Place the cordless handset  
in the telephone base. Wait for the cordless handset to reestablish its  
connection with the telephone base. Allow up to one minute for this to  
take place.  
61  
Appendix  
Troubleshooting  
• Your telephone line cord might be malfunctioning. Try installing a new  
telephone line cord.  
My caller ID isn’t working.  
• Caller ID is a subscription service. You must subscribe to this service from  
your telephone service provider for this feature to work on your telephone.  
• Your caller must be calling from an area that supports caller ID.  
• Both your and your caller’s telephone service providers must use caller ID  
compatible equipment.  
• Make sure the home area code is set correctly in the telephone (see  
Home area code on page 14).  
• If you subscribe to high-speed Internet service (DSL - digital subscriber line)  
through your telephone line, you must install a DSL filter between the  
telephone line and the telephone wall jack (see Telephone base and  
charger installation on page 4). The filter prevents noise and caller ID  
problems caused by DSL interference. Please contact your DSL service  
provider for more information about DSL filters.  
My telephone does not receive caller ID when on a call.  
• Make sure you subscribe to caller ID with call waiting features provided by  
your telephone service provider. Caller ID features work only if both you  
and the caller are in areas offering caller ID service, and if both telephone  
service providers use compatible equipment.  
A
icon shows on the display and I don’t know why.  
• Your telephone has voicemail indication that is separate from the built-in  
answering system. If appears on the display, then your telephone has  
received a signal from your telephone service provider that you have a  
voicemail message waiting for you to retrieve from your telephone service  
provider. Contact your telephone service provider for more information on  
how to access your voicemail.  
I cannot retrieve voicemail messages.  
• Your telephone has both a built-in answering system and voicemail  
indication. They are independent features and each alerts you to new  
messages differently (see Answering system and voicemail on page 43).  
If you subscribe to voicemail service from your telephone service provider  
(charges may apply), contact your telephone service provider for more  
information on how to access your voicemail.  
Incomplete messages.  
• If a caller leaves a very long message, part of it may be lost when the  
answering system disconnects the call after four minutes.  
62  
Appendix  
Troubleshooting  
• If the caller pauses for longer than seven seconds, the answering system  
stops recording and disconnects the call.  
• If the answering system’s memory becomes full during a message, the  
answering system stops recording and disconnects the call.  
• If the caller’s voice is very soft, the answering system may stop recording  
and disconnects the call.  
• If someone picks up the call at a telephone on the same line during a  
message, the answering system stops recording and disconnects the call.  
Part of the message may be lost.  
Difficulty hearing messages.  
• Press  
VOLUME to adjust the speaker volume on the telephone base.  
• Press DIR/VOLUME to increase the message playback volume on a handset.  
The answering system does not answer after correct number of rings.  
• Make sure the answering system is on. When the answering system is on,  
ANS ON should show on the handset and the ANSWER ON/OFF light is  
lit on the telephone base (see Answering on/off on page 39).  
• If toll saver is selected, the number of rings changes to two when there  
are new messages (see Number of rings on page 41).  
• If the memory is full or the answering system is off, the answering system  
answers after 10 rings.  
• In some cases, the answering system is affected by the ringing system  
used by the telephone service provider.  
• If you subscribe to voicemail service, change the number of rings so  
that your answering system answers before your voicemail answers (see  
Answering system and voicemail on page 43). To determine how many  
rings activate your voicemail, contact your telephone service provider.  
• If there is a fax machine connected to the same telephone line, try  
disconnecting the fax machine. If that solves the problem, consult your fax  
machine documentation for information on compatibility with  
answering systems.  
The answering system announces “Time and date not set.”  
• You need to reset the date and time (see Set date/time on page 13).  
The answering system does not respond to remote commands.  
• Make sure to enter your remote access code correctly (see Remote access  
on page 51).  
• Make sure you are calling from a touch-tone telephone. When you dial a  
number, you should hear tones. If you hear clicks, the telephone is not a  
touch-tone telephone and cannot activate the answering system.  
63  
Appendix  
Troubleshooting  
• The answering system may not detect the remote access code while your  
announcement is playing. Try waiting until the announcement is over  
before entering the code.  
• There may be interference on the telephone line you are using. Press dial  
pad keys firmly.  
The answering system does not record messages.  
• Make sure the answering system is on (see Answering on/off on page  
39).  
• Make sure the memory of the answering system is not full. When the  
answering machine memory is full, it does not record new messages until  
some old messages are deleted.  
• If you subscribe to voicemail service, change the number of rings so  
that your answering system answers before your voicemail answers (see  
Answering system and voicemail on page 43). To determine how many  
rings activate your voicemail, contact your telephone service provider.  
• If there is a fax machine connected to the same telephone line, try  
disconnecting the fax machine. If that solves the problem, consult your fax  
machine documentation for information on compatibility with  
answering systems.  
Announcement is not clear.  
• When you record your announcement, make sure you speak in a normal  
tone of voice, towards the microphone on the handset.  
• Make sure there is no background noise (TV, music, etc.) while recording.  
I subscribe to a nontraditional telephone service that uses my computer  
to establish connections, and my telephone doesn’t work.  
• Make sure your computer is powered on.  
• Make sure your Internet connection is working properly.  
• Make sure that the software is installed and running for your nontraditional  
telephone service.  
• Make sure to plug your USB telephone adapter into a dedicated USB port  
on your computer. Do not plug into a multiple port USB hub (USB splitter)  
that is not powered.  
• In a few rare instances, the USB port on your computer may not have  
enough power. In these instances, try using a USB hub with its own  
external power supply.  
• If you are using a firewall, it may prevent access to your nontraditional  
64  
Appendix  
Troubleshooting  
telephone service. Contact your service provider for more information.  
Common cure for electronic equipment:  
If the telephone is not responding normally, try resetting the telephone. Do  
the following in the order listed:  
1. Disconnect the power to the telephone base.  
2. Disconnect the cordless handset battery, and spare battery, if applicable.  
3. Wait a few minutes.  
4. Connect power to the telephone base.  
5. Completely remove then replace the battery. Place the cordless handset  
into the telephone base.  
6. Wait for the cordless handset to reestablish its connection with the  
65  
Appendix  
Maintenance  
Taking care of your telephone  
• Your cordless telephone contains sophisticated electronic parts, so it must  
be treated with care.  
• Avoid rough treatment.  
• Place the handset down gently.  
• Save the original packing materials to protect your telephone if you ever  
need to ship it.  
Avoid water  
• Your telephone can be damaged if it gets wet. Do not use the handset in  
the rain, or handle it with wet hands. Do not install the telephone base  
near a sink, bathtub or shower.  
Electrical storms  
• Electrical storms can sometimes cause power surges harmful to electronic  
equipment. For your own safety, take caution when using electric  
appliances during storms.  
Cleaning your telephone  
• Your telephone has a durable plastic casing that should retain its luster for  
many years. Clean it only with a soft cloth slightly dampened with water  
or mild soap.  
• Do not use excess water or cleaning solvents of any kind.  
Remember that electrical appliances can cause serious injury if used when you are wet or  
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL  
YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull  
the telephone out by the unplugged cords.  
66  
 
Appendix  
Important safety information  
This symbol is to alert you to important operating or servicing instructions that may appear  
in this user’s manual. Always follow basic safety precautions when using this product to reduce  
the risk of injury, fire, or electric shock.  
Safety information  
Read and understand all instructions in the user’s manual. Observe all markings on  
the product.  
Avoid using a telephone during a thunderstorm. There might be a slight chance of electric  
shock from lightning.  
Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it  
immediately, but use a telephone away from the area where gas is leaking. If this product is a  
cordless model, make sure the base is also away from the area.  
Do not use this product near water, or when you are wet. For example, do not use it in a  
wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.  
Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any  
liquids, unplug any line or power cord immediately. Do not plug the product back in until it  
has dried thoroughly.  
Install this product in a protected location where no one can trip over any line or power  
cords. Protect cords from damage or abrasion.  
If this product does not operate normally, read the Troubleshooting section starting  
on page 57 in this user’s manual. If you cannot solve the problem, or if the product  
is damaged, refer to the Limited warranty section starting on page 71. Do not open  
this product except as may be directed in your user’s manual. Opening the product or  
reassembling it incorrectly may expose you to hazardous voltages or other risks.  
Replace batteries only as described in Battery installation and charging on page 5 in  
your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.  
The power adapters are intended to be correctly oriented in a vertical or floor mount  
position. The prongs are not designed to hold the plug in place if they are plugged into a  
ceiling or an under-the-table/cabinet outlet.  
CAUTION: Use only the power adapters provided with this product. To obtain a replacement,  
visit our website at www.telephones.att.com, or call 1 (800) 222–3111.  
In Canada, dial 1 (866) 288-4268.  
Especially about cordless telephones  
Privacy: The same features that make a cordless telephone convenient create some  
limitations. Telephone calls are transmitted between the telephone base and the handset  
by radio waves, so there is a possibility that your cordless telephone conversations could  
be intercepted by radio receiving equipment within range of the cordless handset. For this  
reason, you should not think of cordless telephone conversations as being as private as  
those on corded telephones.  
Electrical power: The telephone base of this cordless telephone must be connected to a  
working electrical outlet which is not controlled by a wall switch. Calls cannot be made  
from the handset if the telephone base is unplugged, switched off or if the electrical  
power is interrupted.  
67  
 
Appendix  
Important safety information  
Potential TV interference: Some cordless telephones operate at frequencies that may  
cause interference to TVs and VCRs. To minimize or prevent such interference, do not place  
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference  
is experienced, moving the cordless telephone farther away from the TV or VCR will often  
reduce or eliminate the interference.  
Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.  
Exercise care in handling batteries in order not to create a short circuit with conductive  
material such as rings, bracelets, and keys. The battery or conductor may overheat and cause  
harm. Observe proper polarity between the battery and the battery charger.  
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.  
Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could  
release caustic material which could cause injury.  
The RBRC™ Seal means that the manufacturer is voluntarily participating in  
an industry program to collect and recycle nickel-metal hydride rechargeable  
batteries when taken out of service within the United States. These batteries  
may be taken to a participating local retailer of replacement batteries or  
recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting  
spent Ni-MH batteries.  
Precautions for users of implanted cardiac pacemakers  
Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology  
Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the  
interference between portable wireless telephones and implanted cardiac pacemakers. Supported  
by the U.S. Food and Drug Administration, WTR recommends to physicians that:  
Pacemaker patients  
Should keep wireless telephones at least six inches from the pacemaker.  
Should NOT place wireless telephones directly over the pacemaker, such as in a breast  
pocket, when it is turned ON.  
Should use the wireless telephone at the ear opposite the pacemaker.  
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons  
using wireless telephones.  
Especially about telephone answering systems  
Two-way recording: This unit does not sound warning beeps to inform the other party that the  
call is being recorded. To ensure that you are in compliance with any federal or state regulations  
regarding recording a telephone call, you should start the recording process and then inform the  
other party that you are recording the conversation.  
SAVE THESE INSTRUCTIONS  
68  
 
Appendix  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted  
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of  
this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.  
This identifier must be provided to your telephone service provider upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network  
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A  
compliant telephone cord and modular plug is provided with this product. It is designed to be  
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be  
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions  
in the user’s manual.  
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect  
to your telephone line and still have them ring when you are called. The REN for this product is  
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,  
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more  
information, please contact your telephone service provider.  
This equipment may not be used with Party Lines. If you have specially wired alarm dialing  
equipment connected to your telephone line, ensure the connection of this equipment does  
not disable your alarm equipment. If you have questions about what will disable the alarm  
equipment, consult your telephone service provider or a qualified installer.  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the  
problem has been corrected. Repairs to this telephone equipment can only be made by the  
manufacturer or its authorized agents. For repair procedures, follow the instructions outlined  
under the Limited Warranty.  
If this equipment is causing harm to the telephone network, the telephone service provider may  
temporarily discontinue your telephone service. The telephone service provider is required to  
notify you before interrupting service. If advance notice is not practical, you will be notified as  
soon as possible. You will be given the opportunity to correct the problem and the telephone  
service provider is required to inform you of your right to file a complaint with the FCC.  
Your telephone service provider may make changes in its facilities, equipment, operation, or  
procedures that could affect the proper functioning of this product. The telephone service  
provider is required to notify you if such changes are planned.  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.  
If this product has memory dialing locations, you may choose to store emergency telephone numbers  
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:  
Remain on the line and briefly explain the reason for the call before hanging up.  
Perform such activities in off-peak hours, such as early morning or late evening.  
Industry Canada  
Operation is subject to the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference, including interference that may  
cause undesired operation.  
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry  
Canada technical specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN is an  
indication of the maximum number of devices allowed to be connected to a telephone interface.  
The termination on an interface may consist of any combination of devices subject only to the  
requirement that the sum of the RENs of all the devices does not exceed five.  
This product meets the applicable Industry Canada technical specifications.  
69  
 
Appendix  
FCC Part 15  
This equipment has been tested and found to comply with the requirements for a Class B digital  
device under Part 15 of the Federal Communications Commission (FCC) rules.  
These requirements are intended to provide reasonable protection against harmful interference  
in a residential installation. This equipment generates, uses and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not  
occur in a particular installation.  
If this equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver  
is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Changes or modifications to this equipment not expressly approved by the party responsible for  
compliance could void the user’s authority to operate the equipment.  
This device complies with Part 15 of the FCC rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept  
any interference received, including interference that may cause undesired operation. Privacy of  
communications may not be ensured when using this telephone.  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency  
energy that can be safely absorbed by a user or bystander according to the intended usage  
of the product. This product has been tested and found to comply with the FCC criteria. The  
handset may be safely held against the ear of the user. The telephone base shall be installed  
and used such that parts of the user’s body other than the hands are maintained at a distance of  
approximately 20cm (8 inches) or more.  
This Class B digital apparatus complies with Canadian ICES-003.  
70  
 
Appendix  
Limited warranty  
The AT&T brand is used under license - any repair, replacement or warranty service, and all  
questions about this product should be directed to our website at  
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial  
1 (866) 288-4268.  
1. What does this limited warranty cover?  
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of  
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales  
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the  
following terms and conditions, when installed and used normally and in accordance with the  
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for  
products purchased and used in the United States of America and Canada.  
2. What will be done if the PRODUCT is not free from defects in materials and workmanship  
during the limited warranty period (“materially defective PRODUCT”)?  
During the limited warranty period, the manufacturer’s authorized service representative  
repairs or replaces at the manufacturer’s option, without charge, a materially defective  
PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished  
replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace  
it with a new or refurbished PRODUCT of the same or similar design. The manufacturer  
retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT,  
at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired  
or replacement products to you in working condition. You should expect the repair or  
replacement to take approximately 30 days.  
3. How long is the limited warranty period?  
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of  
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the  
terms of this limited warranty, this limited warranty also applies to repaired or replacement  
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement  
PRODUCT is shipped to you or (b) the time remaining on the original one-year limited  
warranty; whichever is longer.  
4. What is not covered by this limited warranty?  
This limited warranty does not cover:  
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,  
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or  
other liquid intrusion; or  
PRODUCT that has been damaged due to repair, alteration, or modification by anyone  
other than an authorized service representative of the manufacturer; or  
PRODUCT to the extent that the problem experienced is caused by signal conditions,  
network reliability or cable or antenna systems; or  
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or  
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic  
serial numbers have been removed, altered or rendered illegible; or  
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States  
of America or Canada, or used for commercial or institutional purposes (including but not  
limited to products used for rental purposes); or  
PRODUCT returned without a valid proof of purchase (see item 6 below); or  
Charges for installation or setup, adjustment of customer controls, and installation or  
repair of systems outside the unit.  
71  
 
Appendix  
Limited warranty  
5. How do you get warranty service?  
To obtain warranty service in the United States of America, visit  
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial  
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s  
manual. A check of the PRODUCT’s controls and features might save you a service call.  
Except as provided by applicable law, you assume the risk of loss or damage during transit and  
transportation and are responsible for delivery or handling charges incurred in the transport  
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced  
PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid.  
The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the  
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the  
terms of this limited warranty, the manufacturer notifies you and requests that you authorize the  
cost of repair prior to any further repair activity. You must pay for the cost of repair and return  
shipping costs for the repair of products that are not covered by this limited warranty.  
6. What must you return with the PRODUCT to get warranty service?  
You must:  
a. Return the entire original package and contents including the PRODUCT to the service  
location along with a description of the malfunction or difficulty; and  
b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased  
(PRODUCT model) and the date of purchase or receipt; and  
c. Provide your name, complete and correct mailing address, and telephone number.  
7. Other limitations  
This warranty is the complete and exclusive agreement between you and the manufacturer  
of this AT&T branded PRODUCT. It supersedes all other written or oral communications  
related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.  
The warranty exclusively describes all of the manufacturer’s responsibilities regarding the  
PRODUCT. There are no other express warranties. No one is authorized to make modifications  
to this limited warranty and you should not rely on any such modification.  
State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also  
have other rights that vary from state to state or province to province.  
Limitations: Implied warranties, including those of fitness for a particular purpose and  
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited  
to one year from date of purchase. Some states/provinces do not allow limitations on how  
long an implied warranty lasts, so the above limitation might not apply to you. In no event  
shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar  
damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT  
or other associated equipment, the cost of substitute equipment, and claims by third parties)  
resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or  
limitation of incidental or consequential damages, so the above limitation or exclusion might  
not apply to you.  
Please retain your original sales receipt as proof of purchase.  
72  
Appendix  
Technical specifications  
RF frequency band  
1921.536MHz — 1928.448MHz  
Channels  
5
Operating temperature  
32°F — 122°F  
0°C — 50°C  
Telephone base voltage  
(AC voltage, 60Hz)  
96 — 130Vrms  
DC6V @400mA  
DC2.4 — 3.2V  
AC6V @300mA  
Telephone base voltage  
(DC adapter output)  
Handset voltage  
Charger voltage  
(AC adapter output)  
Operating times*  
Talk time (handset): up to seven hours  
Talk time (speakerphone): up to five hours  
Standby: up to seven days  
* Operating time varies depending on your actual use and the age of the battery.  
DECT 6.0 digital technology  
Telecommunications (DECT) 6.0 is a new frequency band that transmits your  
voice across multiple channels. This technology provides superior quality of  
voice and sound, high protection against wiretapping and better range than  
2.4 GHz and 5.8 GHz phone systems, while not interfering with wireless routers.  
Telephone operating range  
This cordless telephone operates within the maximum power allowed by  
the Federal Communications Commission (FCC). Even so, this handset and  
telephone base can communicate over only a certain distance — which can  
vary with the locations of the telephone base and handset, the weather, and  
the construction of your home or office.  
73  
 
Appendix  
Index  
A
Delete messages, 47, 51  
Alert tones, 54  
Alphabetical search, 29  
Announcement, 40  
Answer a call, 17  
Dial a directory number, 30  
Dial a number from caller ID history,  
Dial a redial list number, 18  
Dial a speed dial number, 32  
Dialing options, 36  
Answer an incoming call during an  
intercom call, 24  
Answering mode, 39  
Dial mode, 14  
Answering system, 4352  
Answering system and voicemail, 43  
Answering system settings, 3942  
Any key answer, 17  
Directory, 2630  
Directory storage, 27  
Display dial, 18, 30, 32, 37  
Display screen messages, 55  
DSL filter, 4, 7  
Area code, 14, 33, 36  
Auto off, 17  
E
B
Elapsed time, 16  
End a call, 17  
Base ringer volume (ringer volume  
control), 15  
F
Base volume control, 44, 47  
Battery charging, 6  
Flash, 20  
H
Battery installation, 5  
Handset locator, 23  
C
Handset ringer tone (selectable  
ringer tone), 11  
Caller ID, 33  
Caller ID history (call log), 3438  
Call intercept, 45  
Handset ringer volume (ringer  
volume control), 11  
Call screening, 41, 44  
Call transfer (intercom transfer), 25  
Call waiting, 20, 33  
Chain dialing, 21  
Handset volume control, 20, 40, 47  
I
Important safety information, 67  
Indicator lights, 53  
Character chart, 28  
Charger installation, 4  
Clock, 13  
Intercom call (intercom between  
handsets), 24  
K
D
Key tone, 13  
Date and time, 13  
Delete all entries from caller ID  
history, 37  
74  
 
Appendix  
Index  
L
S
Language, 11  
Screen icons, 53  
Limited warranty, 71-72  
Skip messages, 47, 51  
Speakerphone switching, 17, 40, 47  
Speed dial, 3132  
M
Maintenance, 66  
Make a call, 16  
T
Memo, 49  
Tabletop installation, 4  
Technical specifications, 73  
Temporary ringer silencing, 16  
Temporary tone dialing, 21  
Three-way conversation, 22, 25  
Toll saver, 42  
Memory match, 34  
Menu, 1018  
Message alert tone, 42  
Message playback, 46  
Message window displays, 50  
Missed (new) call indicator, 35  
Mute, 20  
Troubleshooting, 57-65  
V
N
Voicemail, 12, 43  
Voice prompts, 44  
Volume, 11, 15, 20, 40, 44, 47  
Number of rings, 41, 43  
O
Operation time, 73  
W
Wall mount installation, 7  
P
Pause, 16, 27  
Power adapter, 4  
Predialing (on-hook dialing), 16  
R
Reasons for missing caller ID  
information, 35  
Recording time, 44  
Redial, 18  
Remote access, 51  
Remote access code, 42  
Remote commands, 51  
Repeat messages, 47, 51  
Ring tone, 11  
75  
Appendix  
Remote access wallet card  
The wallet card below lists the commands needed to control your answering  
system from any touch-tone telephone.  
Cut along dotted line.  
Call your telephone number, then enter  
your two-digit remote access code  
(preset to 19).  
Action  
Remote command  
Play all messages.....................1  
Play new messages..................2  
Delete the message.................3 (during playback)  
Delete all old messages........33  
Repeat or go back....................4  
Stop..................................................5  
Fold here.  
Help menu....................................*5  
Skip the message......................6  
Record announcement...........*7  
Turn system on or off.............0  
End remote access call..........8 (or hang up)  
EL52200/EL52210/EL52250/EL52300/EL52350/EL52400/  
EL52450/EL52500/EL52510 DECT 6.0 cordless telephone/  
answering system with caller ID/call waiting  
© 2009-2010 Advanced American Telephones. All Rights Reserved. AT&T and  
the AT&T logo are trademarks of AT&T Intellectual Property licensed to  
Advanced American Telephones, San Antonio, TX 78219. Printed in China.  
 
© 2009-2010 Advanced American Telephones. All Rights Reserved.  
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to  
Advanced American Telephones, San Antonio, TX 78219.  
Printed in China. Issue 6 AT&T 10/10.  

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