User’s manual
EL51209/EL51359
DECT 6.0 cordless telephone
with caller ID/call waiting
Congratulations
on purchasing your new AT&T product. Before using this AT&T product, please
Please thoroughly read the user’s manual for all the feature operations and
troubleshooting information necessary to install and operate your new AT&T
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Model #:
EL51209 (two handsets)
EL51359 (three handsets)
DECT 6.0 cordless telephone
Type:
Serial #:
(found on the bottom of the telephone base)
Purchase date:
Place of purchase:
Both the model and serial number of your AT&T product can be found on the
bottom of the telephone base.
Compatible with
Hearing Aid T-Coil
Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids
and cochlear impacts. The TIA-1083 Compliant Logo is a
trademark of the Telecommunications Industry Association. Used
T
under license.
TIA-1083
encourages the use of products that save energy and help protect
our environment. We are proud to mark this product with the
ENERGY STAR® label indicating it meets the latest energy
efficiency guidelines.
© 2009 Advanced American Telephones. All Rights Reserved. AT&T and
the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219. Printed in China.
Parts checklist
Save your sales receipt and original packaging in the event warranty service is
necessary.
Your telephone package contains the following items:
User’s manual
Quick start guide
EL51209/EL51359
EL51209/EL51359
DECT 6.0 cordless telephone
with caller ID/call waiting
DECT 6.0 cordless telephone
with caller ID/call waiting
User’s manual
Quick start guide
Cordless handsets
(2 for EL51209)
(3 for EL51359)
Charger for cordless
handset with power
adapter installed
(1 for EL51209)
Wall mount bracket
Telephone base
(2 for EL51359)
Battery for
Battery
compartment covers
(2 for EL51209)
Telephone line
cord
AC power
adapter for
telephone
cordless handset
(2 for EL51209)
(3 for EL51359)
(3 for EL51359)
Caller ID
telephones.........................................49
cardiac pacemakers ......................50
Appendix F
Appendix G
Appendix H
Appendix I
Index...........................................................58
with call waiting..............................29
works.....................................................31
history...................................................32
dial..........................................................33
directory..............................................34
information................................................35
Appendix A
Appendix B
messages................................................. 37
Appendix C
Appendix D
Appendix E
Getting started
Quick reference guide - handset
TCID/VOLUME
Press TCID to show caller ID
information (page 32) when the
phone is not in use.
CHARGE light
The charge light is on when the
handset is charging (page 6).
Press to scroll down while in
menus (page 9). Press
TVOLUME to decrease the
volume level during a call
(page 17).
SDIR/VOLUME
Press DIRS to show directory
phone is not in use.
MENU/SELECT
Press to scroll up while in
SVOLUME to increase the
volume level during a call
(page 17).
Press to display the menu (page
9). Once in the menu, press to
select an item or save an entry
or setting.
OFF/CLEAR
REDIAL/PAUSE
Press and hold while the
telephone is not in use to erase
the missed calls indicator.
Press repeatedly to view the last
While entering numbers, press
and hold to insert a dialing
During a call, press to hang up
While using menus, press to
cancel an operation, back up to
the previous menu, or exit the
menu display (page 9).
PHONE/FLASH
Press to make or answer a call
(page 15).
During a call, press to answer an
incoming call when you receive
MUTE/DELETE
During a call, press to mute
microphone (page 17).
1
While reviewing the caller ID
history (page 33), or the
directory (page 28) or the redial
memory (page 16), press to
delete an individual entry
While reviewing a call log entry,
press repeatedly to add or
remove 1 in front of the
telephone number before dialing
or saving it in the directory
(page 33).
While predialing, press to delete
SPEAKER
Press to turn on the handset
speakerphone, press again to
resume normal handset use
(page 16).
#
Press repeatedly to display
other dialing options when
reviewing a call log entry
INT
Press to initiate an intercom
conversation or transfer a call
1
Getting started
Quick reference guide - handset & telephone base
Main menu
> Highlights a menu item
Using menus
Main menu
DIRECTORY (page 24)
Press SDIR or TCID to scroll
?EJSFDUPSZ
DBMM!MPH
CALL LOG (page 32)
through menu items.
RINGER TONE (page 10)
KEY TONE (page 10)
Press MENU/SELECT to select or
modify a highlighted item.
LCD LANGUAGE (page 11)
SET DATE/TIME (page 11)
CLR VOICEMAIL (page 13)
HOME AREA CODE (page 14)
Press
OFF/CLEAR to cancel
Menu
an operation, back up to the
previous menu, or exit the menu
display.
VOICEMAIL indicator
IN USE indicator
Flashes when you have
new voicemail.
Voicemail service is
offered by your local
telephone company
(page 12).
On when the handset is
in use.
Flashes when another
telephone is in use on
the same line.
Flashes quickly when
there is an incoming call.
HANDSET LOCATOR
Press to make handsets
beep so you can locate
2
Getting started
Installation
You must install and charge the
handset battery before using the
cordless handset.
STOP!
Install the telephone base close to a telephone jack and a power outlet not
controlled by a wall switch. The telephone base can be placed on a flat
and better reception, place the telephone base in a central and open
location.
If you subscribe to high-speed Internet service (digital subscriber line - DSL)
through your telephone line, you must install a DSL filter between the
telephone line cord and the telephone wall jack (see the following page). The
filter prevents noise and caller ID problems caused by DSL interference.
Please contact your DSL service provider for more information about DSL
filters.
Your product may be shipped with a protective sticker covering the handset or
telephone base display - remove it before use.
For customer service or product information, visit our website at
1 (866) 288-4268.
Avoid placing the telephone base too close to:
• Communication devices such as: television sets, VCRs, or other cordless
telephones.
• Excessive heat sources.
• Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting.
• Excessive dust sources such as a workshop or garage.
• Excessive moisture.
• Extremely low temperature.
• Mechanical vibration or shock such as on top of the washing machine or
workbench.
3
Getting started
Telephone base & charger installation
Install the telephone as shown below.
The telephone base is ready for table use. If you want to change to wall
mounting, see page 7 for details.
5. Plug the other end
If you have DSL high speed
of the telephone
line cord into a
Internet service, a DSL filter
(not included) is required.
1. Plug one end of
telephone jack or a
the telephone
DSL filter.
line cord into
the telephone
jack on the
bottom of the
telephone base.
4. Plug the large end
of the AC power
adapter into a
Telephone line cord
power outlet not
connected to a wall
switch.
2. Plug the small
end of the AC
power adapter
into the power
jack on the
3. Route the power
adapter cord
through the slot.
bottom of the
telephone base.
Charger installation
Plug the AC power
adapter into a power
outlet not controlled
by a wall switch.
IMPORTANT INFORMATION
1. Use only the power adapter(s) supplied with this product. To order a replacement power
adapter, visit our website at www.telephones.att.com, or call 1 (800)
222-3111. In Canada, dial 1 (866) 288-4268.
2. The power adapters are intended to be correctly oriented in a vertical or floor mount position.
The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-
the-table or cabinet outlet.
4
Getting started
Battery installation & charging
Install the battery as shown on the next page. Once you have installed the
battery, the screen indicates the battery status (see table below). If necessary,
place the handset in the telephone base or charger to charge the battery. For
best performance, keep the handset in the charger when not in use. The
battery is fully charged after 16 hours of continuous charging. See the table on
page 57 for battery operating times.
If the screen is blank, you need to charge the handset without interruption for
at least 10 minutes to give the handset enough charge to use the telephone
for a short time. The screen shows LOW BATTERY and the backlight is off until
you have charged the battery without interruption for at least one hour. The
following table summarizes the battery charge indicators and actions to take.
Battery indicators
Battery status
Action
The screen is blank.
Battery has no charge
and the handset
cannot be used.
Charge without
interruption until the
screen shows LOW
BATTERY (at least 10
minutes).
The screen shows
PLACE IN CHARGER
and flashes
Battery has very little
charge and the
handset cannot be
used.
Charge without
interruption until the
screen shows LOW
BATTERY (at least four
minutes).
The screen shows LOW Battery has enough
BATTERY and flashes. charge to be used for
a short time.
Charge without
interruption until the
screen shows HANDSET
X (at least one hour).
The screen shows
HANDSET X.
Battery is charged.
To keep the battery
charged, place it in the
telephone base or
charger when not in use.
NOTE: If you are on a phone call in low battery mode, you hear four short beeps
every minute.
5
Getting started
Battery installation & charging
CHARGE light
Step 2
Step 1
Step 3
Align the cover flat
against the battery
compartment, then
slide it upwards
until it clicks into
place.
Plug the battery connector
securely into the socket
inside the handset battery
compartment, matching
the color-coded label.
Insert the supplied battery
with the label THIS SIDE
UP facing up as indicated.
Charge the handset by
placing it face up in the
telephone base or
charger. The CHARGE
light at the top of the
handset is on when
charging.
To replace the battery, press the tab and slide the
battery compartment cover downwards. Lift out the
old battery and disconnect it from the handset.
Follow the instructions above to install and charge
the new battery.
IMPORTANT INFORMATION
Use only the supplied rechargeable battery or replacement battery (model BT8001).
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
6
Getting started
Wall installation
Your telephone base is ready for tabletop use. If you want to mount your
telephone on a wall, use the provided wall bracket to connect with a
standard dual-stud telephone wall mounting plate. If you do not have this
mounting plate, you can purchase one from many hardware or consumer
electronic retailers. You might need a professional to install the mounting
plate.
Tabletop to wall installation
1. Position the telephone base as shown below. Insert the extended tabs
(marked A) of the wall bracket into the slots on the back of the telephone
base (marked A). The extended tabs (marked B) should be inserted into the
lower slots. Push the telephone base down until it is securely in place.
2. If you are using a DSL filter, plug the line cord into the filter now. Route
the telephone line cord (or DSL filter) through the wall bracket hole. Route
the power cord out of the bottom of the telephone.
3. Plug the telephone line cord (or DSL filter) into the wall jack. Plug the
power adapter into a power outlet not controlled by a wall switch.
4. Align the holes on the bracket with the standard wall plate and slide the
bracket down until it locks securely. Bundle the telephone line cord and
power adapter cord neatly with a twist tie.
2.
1.
4.
3.
7
Getting started
Wall installation
Wall to tabletop installation
1. Remove the wall mount bracket from the wall. If the telephone line cord
and power adapter cord are bundled, untie them first.
2. Lift the telephone base up to detach it from the plastic wall bracket.
Unplug the telephone line cord (or DSL filter) from the wall. Unplug the
power adapter from the power outlet.
8
Handset settings
Telephone settings
Use the menus to change the telephone’s settings.
Menu settings
1. Press MENU/SELECT in idle mode (when the phone is
not in use) to enter the main menu.
?EJSFDUPSZ
DBMM!MPH
2. Use TCID or DIRS to scroll to the feature to be
changed. When scrolling through the menu, the top
menu item is always highlighted with a > symbol.
3. Press MENU/SELECT to select the highlighted item.
NOTE: To cancel an operation, back up to the previous menu or exit the menu
display, press OFF/CLEAR. Press and hold OFF/CLEAR to return to idle mode.
Ringer volume
You can set the ringer volume level (1-6), or turn the
ringer off. When the ringer is off,
handset screen.
appears on the
?SJOHFS!WPMVNF
SJOHFS!UPOF
1. Press MENU/SELECT in idle mode to enter the main
menu.
2. Use TCID or DIRS to scroll to >RINGER VOLUME,
SJOHFS!WPMVNF
then press MENU/SELECT.
3. Press TCID or DIRS to sample each volume level.
4. Press MENU/SELECT to save your preference and return
to the main menu.
NOTES:
1. The ringer volume also determines the ringer levels of intercom calls
(page 19).
2. If the handset ringer volume level is set to off, that handset is silenced for all
incoming calls and paging.
9
Handset settings
Telephone settings
Ringer tone
This feature allows you to choose one of 10 ringer tones.
?SJOHFS!UPOF
LFZ!UPOF
1. Press MENU/SELECT in idle mode to enter the main
menu.
2. Use TCID or DIRS to scroll to >RINGER TONE, then
press MENU/SELECT.
3. Press TCID or DIRS to sample each ringer tone.
SJOHFS!UPOF
2
4. Press MENU/SELECT to save your preference and return
to the main menu.
NOTE: If you turn off the ringer volume, you will not hear ringer tone samples.
Key tone
The handset is factory programmed to beep with each key press. If you turn
off the KEY TONE, there are no beeps when you press
keys.
?LFZ!UPOF
MDE!MBOHVBHF
1. Press MENU/SELECT in idle mode to enter the main
menu.
2. Use TCID or DIRS to scroll to >KEY TONE, then press
MENU/SELECT.
LFZ!UPOF
3. Press TCID or DIRS to select ON or OFF.
PO
4. Press MENU/SELECT to save your preference and return
to the main menu.
10
Handset settings
Telephone settings
LCD language
You can select the language used for all screen displays.
1. Press MENU/SELECT in idle mode to enter the main
?MDE!MBOHVBHF
TFU!EBUF0UJNF
menu.
2. Use TCID or DIRS to scroll to >LCD LANGUAGE, then
press
MENU/SELECT.
MDE!MBOHVBHF
FOHMJTI
3. Press TCID or DIRS to select ENGLISH, FRANÇAIS or
ESPAÑOL.
4. Press MENU/SELECT to save your preference and return
to the main menu.
Set date/time
If you subscribe to caller ID service, the day, month and time are set
automatically with each incoming call.
Follow the steps below to set the month, day, year and time.
1. When the handset is in idle mode, press MENU/SELECT
?EJSFDUPSZ
to enter the main menu.
DBMM!MPH
2. Press TCID or DIRS to scroll to >SET DATE/TIME, then
press MENU/SELECT.
3. Press TCID or DIRS to select the month, or enter the
correct number using the dial pad, then press
MENU/SELECT to confirm.
?TFU!EBUF0UJNF
DMS!WPJDFNBJM
4. Press TCID or DIRS to select the day, or enter the
correct number using the dial pad, then press
MENU/SELECT to confirm.
5. Press TCID or DIRS to select the year, or enter the correct number using
the dial pad, then press MENU/SELECT to confirm.
11
Handset settings
Telephone settings
6. Press TCID or DIRS to select the hour, or enter the
correct number using the dial pad, then press
MENU/SELECT to confirm.
TFU!EBUF
..0..0..
7. Press TCID or DIRS to select the minute, or enter the
correct number using the dial pad, then press
MENU/SELECT to confirm.
TFU!UJNF
..;..!..
8. Press TCID or DIRS to select the AM or PM, then press
MENU/SELECT to confirm. There is a confirmation tone.
Voicemail (visual message waiting) indicator
If you subscribe to a voicemail service offered by your local
telephone company, this feature provides a visual
IBOETFU!2
OFX!WPJDFNBJM
indication when you have new voicemail messages. The
VOICEMAIL light on the telephone base flashes, and NEW
9017
6;48 QN
VOICEMAIL and the
icon appear on the handset screen.
12
Handset settings
Telephone settings
Clear voicemail indication
Use this feature when the telephone indicates there is new
voicemail but there is none. For example, when you have
accessed your voicemail while away from home. This
feature only turns off the displayed NEW VOICEMAIL
?DMS!WPJDFNBJM
IPNF!BSFB!DPEF
message,
icon, and VOICEMAIL light; it does not delete
your voicemail messages. As long as you have new
voicemail messages, your local telephone company
continues to send the signal to turn on the indicator.
UVSO!PGG
JOEJDBUPS@
To manually turn off the new voicemail indicator:
1. Press MENU/SELECT when in idle mode to enter the main
menu.
2. Use TCID or DIRS to scroll to >CLR VOICEMAIL, then press
MENU/SELECT. The screen shows TURN OFF INDICATOR?
3. Press MENU/SELECT again to turn the voicemail indication off, or press
OFF/CLEAR to cancel the procedure.
NOTES:
1. Telephone company voicemail might alert you to new messages with a stutter
(broken) dial tone. Contact your telephone company for more details.
2. For information about using your voicemail service, contact your telephone
company for assistance.
13
Handset settings
Telephone settings
Home area code
If you dial seven digits to make a local call (no area code required), enter
your area code into the telephone as the home area code. When you receive
a call from within your home area code, the caller ID history only displays the
seven digits of the telephone number.
This feature makes it easy for you to place a call from the caller ID log. If you
dial 10 digits to make a local phone call, do not use this home area code
feature. If you do, you will not be able to place calls from your caller ID log as
they have only seven digits.
1. Press MENU/SELECT in the idle mode to enter the main
?IPNF!BSFB!DPEF
menu.
EJSFDUPSZ
2. Use TCID or DIRS to scroll to >HOME AREA CODE,
then press MENU/SELECT.
3. Press the dial pad keys to enter a three-digit home area
IPNF!BSFB!DPEF
code. Press DELETE/MUTE to delete digits while
entering.
```
4. Press MENU/SELECT to save and return to the main
menu.
NOTE: If, in the future, your telephone service provider requires you to dial 10 digits
to make a local call (area code + phone number), you will need to delete your home
area code. With the home area code displayed, press and hold DELETE/MUTE. The
home area code is now restored to its default setting of _ _ _.
14
Telephone operation
Making, answering, and ending calls
Making a call
To make a call, press
number.
PHONE/FLASH or
SPEAKER, then enter the telephone
Elapsed time
The screen displays the elapsed time as you talk (in hours,
minutes and seconds).
QIPOF!!!1;11;41
NOTE: Pressing
PHONE/FLASH to access services from
your local telephone service provider does not affect the
elapsed time.
On-hook dialing (predialing)
Enter the telephone number, then press
PHONE/FLASH or SPEAKER to dial.
Press MUTE/DELETE or
OFF/CLEAR at any time to make corrections as you are
entering number.
Answering a call
To answer a call
•
•
Press
PHONE/FLASH or
SPEAKER.
-OR-
Press any dial pad key (0-9, * or #).
Temporary ringer silencing
Press
OFF/CLEAR or DELETE/MUTE while the telephone is ringing to silence the
ringer temporarily on that handset only. This turn off the ringer without
disconnecting the call. The next incoming call rings normally at the preset
volume.
NOTE: Each handset rings when there is an incoming call unless the ringer volume is
turned off on that handset.
Ending a call
To end a call, press
charger.
OFF/CLEAR or return the handset to the telephone base or
15
Telephone operation
Handset operation
Auto off
Placing the handset in the telephone base automatically ends the calls.
Speakerphone information
During a call, press
SPEAKER to switch between hands-free speakerphone
and normal handset use. Press
OFF/CLEAR to hang up.
Elapsed time
NOTES:
1.
If you use the speakerphone during LOW BATTERY
mode, the handset is not lit except for the
button.
SPEAKER
TQFBLFS!1;11;41
2.
The speakerphone uses more power than the normal
handset. If the handset battery becomes very low while
you are using the speakerphone, the call remains in
speakerphone mode until you hang up or the battery
becomes depleted. When the battery is very low, you
cannot switch a call from normal handset use to
speakerphone mode.
3.
After installing the battery into the handset, the screen
may show LOW BATTERY. If you use speakerphone at
this time, the battery may become depleted. Follow the
instructions in the Battery installation & charging
section on pages 5-6.
Last number redial
To view the recently dialed numbers:
•
To display the most recently called number (up to 30
digits), press REDIAL/PAUSE.
SFEJBM
•
To view up to five recently called numbers, press
REDIAL/PAUSE. Then press TCID or DIRS, or press
REDIAL/PAUSE repeatedly.
999.994.3556
The handset beeps twice at the beginning and at the end of
the list.
Press
OFF/CLEAR to exit.
To redial a number:
•
•
To dial the displayed number, press
-OR-
You can call the most recently called number by pressing
PHONE/FLASH or SPEAKER, then pressing REDIAL/PAUSE.
PHONE/FLASH or SPEAKER.
While reviewing the redial memory, press DELETE/MUTE to delete the displayed
number.
16
Telephone operation
Options while on calls
Volume control
While on a call, press
TVOLUME/CID to decrease or press
SVOLUME/DIR to
increase the listening volume.
NOTES:
1. Handset and speakerphone volume settings are independent.
2. When the volume reaches the minimum or maximum setting,
you hear two beeps.
Call waiting
If you subscribe to call waiting service with your local telephone service provider,
you hear a beep if someone calls while you are already on a call. Press
PHONE/FLASH to put your current call on hold and take the new call. Press
PHONE/FLASH at any time to switch back and forth between calls.
Mute
Use the mute function to turn off the microphone. You can hear the caller, but
the caller does not hear you.
To mute a call:
•
Press DELETE/MUTE. When mute is on, the handset screen
shows MUTED for a few seconds and the MUTE icon
appears until you turn off mute.
To un-mute a call:
•
Press DELETE/MUTE again. When mute is off,
MICROPHONE ON appears temporarily on the handset
screen.
QIPOF!!!1;11;41
NVUFE
MUTE
17
Telephone operation
Options while on calls
Chain dialing
Use this feature to initiate a dialing sequence from numbers stored in the
directory, caller ID history or redial while you are on a call.
Chain dialing can be useful if you wish to access other numbers (such as bank
account numbers or access codes) from the directory, caller ID history or redial
list.
To get to the directory while on a call:
1. Press MENU/SELECT.
2. Press
3. Press
T
CID or DIR
S
to scroll to >DIRECTORY, then press MENU/SELECT.
TCID or DIR
S
to scroll to the desired number.
4. Press MENU/SELECT to dial the number shown.
To get to the caller ID history (call log) while on a call:
1. Press MENU/SELECT.
2. Press
3. Press
T
CID or DIR
S
to scroll to >CALL LOG, then press MENU/SELECT.
TCID or DIR
S
to scroll to the desired number.
4. Press MENU/SELECT to dial the number shown.
To get to the last number redial while on a call:
Press PAUSE/REDIAL to show and dial the most recently dialed number. If you
press PAUSE/REDIAL again within two seconds, the number is not dialed.
NOTES:
1. You cannot edit a directory entry while on a call. For more details about the
2. You cannot copy a caller ID entry into the directory while on a call. For more
details about the caller ID history, see page 31.
3. If you press REDIAL/PAUSE while on a call, you can only view the most recent
call, and you cannot erase the entry. For more details about the redial memory,
4. Press and hold OFF/CLEAR to exit redial, directory or caller ID history when you
are on a call.
18
Multiple handset use
Multiple handset use
Handset locator
The handset locator feature is useful if you misplace
any handsets.
To start the paging tone:
Press
HANDSET LOCATOR at the telephone base
to start the paging tone on all handsets for 60
seconds.
NOTE: If you press
OFF/CLEAR or MUTE/DELETE on
a handset, the ringer of the handset is silenced but
the paging tone continues.
To stop the paging tone:
• Press PHONE/FLASH,
SPEAKER, or any dial pad
key (0-9, *, or #) on the handset(s),
-OR-
++QBHJOH++
• Press
base.
HANDSET LOCATOR on the telephone
NOTE: The handset ringer volume also determines the
level of the paging tone. If the handset ringer volume
level is set to off, that handset is silent for all calls and
paging (page 9).
Join a call in progress
You can conference with another system handset while on a call. If a handset is
already on a call and you would like to join the call, press PHONE/FLASH or
SPEAKER on another system handset.
Press OFF/CLEAR or place the handset in the telephone base or charger to exit
the call. The call ends when all handsets hang up.
NOTE: You can only use two system handsets at the same time on an outside call.
19
Multiple handset use
Multiple handset use
Intercom
Use the intercom feature for conversation between handsets.
1. Press INT on your handset when not in use.
DBMMJOH
• If you have a two-handset system, your handset
PUIFS!IBOETFU
screen shows CALLING OTHER HANDSET.
• If you have more than two handsets, your screen
shows INTERCOM TO: Use dialing keys to select the
other handset. Your handset screen shows CALLING
HANDSET X.
PUIFS!IBOETFU
JT!DBMMJOH
• The other handset rings and its screen shows either
OTHER HANDSET IS CALLING or HANDSET X IS
CALLING.
JOUFSDPN
2. To answer the intercom call, press PHONE/FLASH,
SPEAKER
,
INT, or any dialing keys (0-9, #, *) on the
other handset. Both handsets now show INTERCOM
.
3. To end an intercom call, press INT OFF/CLEAR, or place the handset back in
,
the telephone base or charger. Both handsets now show INTERCOM ENDED
.
NOTES:
1. Before the intercom call is answered, you can cancel the intercom call by
pressing
OFF/CLEAR or INT on your originating handset.
2. If the other handset is not answered within 100 seconds or if it is in the directory
or call log mode, or out of range, your originating handset shows the message
UNABLE TO CALL TRY AGAIN.
3. Pressing
OFF/CLEAR or MUTE/DELETE temporarily silences the intercom ringer.
4. You can use a maximum of three handsets at a time. When two handsets are
used on an intercom call, use the other system handset for an outside call.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an alert
tone.
•
To answer the call, press
automatically.
PHONE/FLASH. The intercom call ends
•
To end the intercom call without canceling the incoming call, press
OFF/CLEAR.
20
Multiple handset use
Call transfer using intercom
Use the intercom feature to transfer an external call from one handset to
another.
DBMMJOH
PUIFS!IBOETFU!
1. During a call, press INT
.
• If you have a two-handset system, the outside call is
put on hold, your handset screen shows CALLING
OTHER HANDSET. The other handset rings and its
screen shows OTHER HANDSET IS CALLING.
PUIFS!IBOETFU
JT!DBMMJOH
• If you have more than two handsets, your screen
shows TRANSFER TO: Use the dialing keys to select
the other handset. The outside call is put on hold
and your screen then shows CALLING HANDSET X.
The other handset rings and its screen shows
HANDSET X IS CALLING.
JOUFSDPN
2. To answer the call on the other handset, press
PHONE/FLASH,
SPEAKER,
INT, or any dialing keys (0-9, #, *). The outside call is still on hold and both
handsets now show INTERCOM. You can now have a private conversation
between the system handsets.
NOTES:
1. To cancel the transfer and return to the external call before the intercom call is
answered, press and hold
handset.
OFF/CLEAR,
PHONE/FLASH, or INT on your
2. If the other handset does not answer the intercom call within 100 seconds, or if
the other handset is in the directory or call log mode, or is out of range, your
handset shows UNABLE TO CALL TRY AGAIN on its screen and automatically
returns to the external call.
21
Multiple handset use
Call transfer using intercom
3. From this intercom call, you have the following options:
• You can let the other handset join you on the outside call in a three-
way conversation. Press and hold INT on your handset.
• You can transfer the call. Press OFF/CLEAR, or place your handset
back in the telephone base or charger. Your screen shows CALL
TRANSFERED. The other handset is automatically connected to the
outside call.
• You can alternate between the outside call (OUTSIDE CALL appears on
the screen) and the intercom call (INTERCOM appears on the screen).
Press INT repeatedly on your handset.
• The other person can end the intercom call by pressing
OFF/CLEAR,
or placing the other handset back in the telephone base or charger.
The outside call continues with the original system handset.
22
Directory
About the directory
Shared directory
The directory is stored in the telephone base, and is shared
by all handsets. Changes made to the directory on any one
handset applies to all.
SPCFSU!CSPXO
999.994.3556
NOTE: Only one handset can review the directory at a time. If
another handset attempts to enter the directory, the screen
shows NOT AVAILABLE AT THIS TIME.
Capacity
The directory can store up to 50 entries, with a maximum of 15 alphanumeric
characters (including spaces) for the names and 30 digits for the telephone
numbers. A convenient search feature can help you find and dial numbers
If there are already 50 entries, the screen shows LIST FULL. You cannot store
a new number until you delete one.
Exiting the directory
Press
OFF/CLEAR to cancel an operation, back up to the previous menu,
or exit the menu display. Press and hold OFF/CLEAR to return to the idle
mode.
If you pause for too long while creating or reviewing an entry, the procedure
times out and you have to begin again.
23
Directory
Create directory entries
To create a new directory entry
1. Press MENU/SELECT in idle mode to enter the main
menu.
?EJSFDUPSZ
DBMM!MPH
2. Press TCID or DIRS to scroll to >DIRECTORY, then
press MENU/SELECT.
3. Press TCID or DIRS to highlight >STORE.
4. Press MENU/SELECT.
?SFWJFX
TUPSF
5. Enter the telephone number when prompted.
•
Use the dial pad to enter up to 30 digits.
– Press TCID or DIRS to move the cursor to the
left or right.
?TUPSF
SFWJFX
– Press DELETE/MUTE to erase digits.
– Press and hold DELETE/MUTE to erase all digits.
– Press and hold REDIAL/PAUSE to enter a three-
FOUFS!OVNCFS
second dialing pause (a p appears).
999.994.3556`
-OR-
•
Copy a number from redial by pressing
REDIAL/PAUSE then press TCID or DIRS, or pressing REDIAL/PAUSE
repeatedly to locate the number to copy. Press MENU/SELECT to copy
the number.
6. Press MENU/SELECT to save the number in the display.
The display shows ALREADY SAVED if the number is already in the directory.
You cannot save the same number twice
24
Directory
Create directory entries
7. Enter the name when prompted.
•
Use the dial pad to enter a name (up to 15
FOUFS!OBNF
characters). Each time you press a key, the character
on that key appears. Additional key presses produce
other characters on that key. See the chart below.
Spcfsu!Cspxo`
– Press TCID or DIRS to move the cursor to the
left or right.
– Press DELETE/MUTE to erase characters.
– Press and hold DELETE/MUTE to erase all characters.
NOTE: The first letter of every word is capitalized. The remaining letters in a word
start as lower case letters shown in the chart below.
Characters by number of key presses
Dial
Key
1
2
3
4
5
6
7
8
9
,
1
2
3
4
1
A
D
G
#
B
E
H
’
-
.
&
c
f
C
F
I
2
3
4
a
d
g
b
e
h
i
5
J
K
L
5
j
k
l
6
M
N
O
6
m
n
o
7
8
9
0
*
P
Q
U
X
R
V
Y
S
8
Z
7
p
q
v
x
r
s
z
T
t
u
W
9
w
y
0
*
?
!
/
(
)
@
#
space
8. Press MENU/SELECT to store your new directory entry.
The name and the telephone number appear. To change
SPCFSU!CSPXO
999.994.3556
25
Directory
Review directory
To review directory entries
1. Press DIRS when in idle mode to show the first entry in the directory.
DIRECTORY EMPTY appears if there are no directory entries.
-OR-
You can also show the first entry in the directory by pressing
MENU/SELECT when in idle mode, then press TCID or DIRS to scroll to
>DIRECTORY, then press MENU/SELECT twice.
2. Press TCID or DIRS to browse through the directory. Entries appear
alphabetically by the first letter in the name.
NOTE: If the telephone number in the directory exceeds 15 digits, <* appears in
front of the telephone number. Press * to move towards the end of the telephone
number or press # to move towards the beginning of the telephone number. You
can also press MENU/SELECT to view the number in its entirety. This action puts the
telephone number in edit mode. Press
information on editing a directory entry.
26
Directory
Search directory
To search by name
1. Press DIRS in idle mode to show the first listing in the directory.
DIRECTORY EMPTY appears if there are no directory entries.
2. When a name entry appears, press the dial pad keys (2-9) to start a name
search.
The directory shows the first name beginning with the first letter
associated with the dial pad key if there is an entry in the directory that
begins with that letter.
3. To see other names that start with the letters on the same dial pad key,
keep pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in your
directory:
If you press 5 (JKL) once, Jennifer displays.
If you press 5 (JKL) twice, Jessie displays.
If you press 5 (JKL) three times, Kevin displays.
If you press 5 (JKL) four times, Linda displays.
If you press 5 (JKL) five times, Jennifer displays again.
NOTES:
1. If there is no name matching the first letter of the key you press, the directory
shows a name that matches the following letters of the key.
2. If you press a key (2-9) and no name starts with the letters on that key, the
directory shows the entry that matches the next letter in the directory.
27
Directory
To dial, delete or edit entries
To dial, delete or edit a directory entry (name and number), the entry must be
shown on the handset. Use the directory review or search (pages 26-27) to
show an entry.
Display dial
To dial a displayed number from the directory, press PHONE/FLASH or
SPEAKER.
To delete an entry
When a directory entry appears, press DELETE/MUTE to delete the displayed
entry from the directory. Once deleted, you cannot retrieve an entry.
To edit an entry
When a directory entry appears:
1. Press MENU/SELECT to modify the entry. You are
prompted to EDIT NUMBER.
Boesfx
•
•
•
•
Press the dial pad keys to add digits.
Press DELETE/MUTE to erase digits.
999.5:1.3116
Press and hold DELETE/MUTE to erase all digits.
FEJU!OVNCFS
Press TCID or DIRS to move the cursor to the left
or right.
999.994.3556`
•
•
Press and hold REDIAL/PAUSE to add a three-second
pause, if desired.
FEJU!OBNF
Boez`
Copy a number from redial by pressing
REDIAL/PAUSE. Then press TCID or DIRS, or press
REDIAL/PAUSE repeatedly to locate the number to
copy. Press MENU/SELECT to copy the number.
2. Press MENU/SELECT. You are prompted to EDIT NAME .
Boez
•
•
•
•
Press DELETE/MUTE to erase characters.
999.994.3556
Press and hold DELETE/MUTE to erase all characters.
Press TCID or DIRS to move the cursor to the left or right.
3. Press MENU/SELECT to confirm.
28
Caller ID
About caller ID
This product supports caller ID services provided by most
local telephone service companies. Depending on your
service subscription, you may see the caller’s number, or
the caller’s name and number that are sent by the
telephone company after the first or second ring.
Caller ID allows you to see the name, number, date and
time of calls.
DISJT!TNJUI
999.833.8813
NEW
:036
Information about caller ID with call waiting
21;12BN
Caller ID with call waiting lets you see the name and
telephone number of the caller before answering the
telephone, even while on another call.
It may be necessary to change your telephone service to
use this feature. Contact your telephone company if:
• You have both caller ID and call waiting, but as
separate services (you may need to combine these
services).
• You have only caller ID service, or only call waiting
service.
• You don't subscribe to caller ID or call waiting services.
There are fees for caller ID services. In addition, services may not be available
in all areas.
This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone companies use
compatible equipment. The time and date are sent by the telephone company
along with the call information.
The caller ID information may not be available for every incoming call. The
callers may intentionally block their names and/or telephone numbers. To
view call log entries with numbers between 16 and 23 digits, you must save
digits, see the first note on page 26.
NOTE: You can use this product with regular caller ID service, or you can use this
product’s other features without subscribing to either caller ID or combined
caller ID with call waiting service.
29
Caller ID
Caller ID operation
Memory match
If the incoming telephone number exactly matches a
telephone number in your directory, the name that
appears on the screen matches the corresponding
name in your directory.
For example, if Christine Smith calls, her name appears as
Chris if this is how you entered it into your directory.
Disjt
999.833.8813
NEW
:036
NOTE: The number shown by your caller ID is in the format
sent by the phone company. The phone company usually
delivers ten-digit phone numbers (area code plus phone
number). If the telephone number of the caller does not
exactly match a number in your directory, the name appears
as it is delivered by the phone company. For example, if the
phone company includes the area code and the directory
number does not, the name appears as delivered by the
phone company.
21;12BN
Missed (new) calls indicator
When a handset is in idle mode and has calls that have not
been reviewed, its screen shows XX MISSED CALLS.
IBOETFU!2
7!NJTTFE!DBMMT!
All unreviewed entries are counted as missed calls. Each
time you review a call log entry marked NEW, the number
of missed calls decreases by one.
If you do not want to review the missed calls one by one,
but you still want to keep them in the caller ID history, you
Spcfsu!Cspxo
999.994.3556
can press and hold
OFF/CLEAR for four seconds when
the handset is idle. All the entries in the caller ID history
are considered old (reviewed), and missed calls counter
shows 0.
30
Caller ID
Caller ID history
How the caller ID history (call log) works
The telephone stores caller ID information about the last
50 incoming calls in the telephone base. Entries are
stored in reverse chronological order. The phone deletes
the oldest entry when the log is full to make room for
new calls. This information is common to all handsets, so
changes made using any handset are reflected in all
other handsets. If you answer a call before the
information appears on the screen, it does not show in
the caller ID history.
DISJT!TNJUI
999.833.8813
NEW
:036
21;12BN
Review the caller ID history to find out who called, to
easily return the call, or to copy the caller’s name and
number into your directory.
XX MISSED CALL(S) appears if there are new call log
entries (including missed and unreviewed calls). CALL
LOG EMPTY appears if there are no records in the call
log.
NOTES:
1. Only one handset can review the caller ID history at a time. If another handset
attempts to enter the directory or caller ID history, it shows NOT AVAILABLE AT
THIS TIME.
2. Each entry may have up to 24 digits for the phone numher and 15 characters for
the name. If the phone number has more than 15 digits, only the last 15 digits
appear. For call log entries with numbers between 16 and 23 digits, in order to
number has more than 24 digits, it is not saved or shown in the call log.
3. The caller ID information might not be available for every incoming call. The
callers might intentionally block their names and/or telephone numbers.
Caller’s name
Caller’s number
DISJT!TNJUI
999.833.8813
Appears when
the call is missed
and unreviewed
NEW
:036
21;12BN
Time of call
Date of call
31
Caller ID
Caller ID history
To review the caller ID history
IBOETFU!2
1. When a handset is in idle mode, press TCID to review
the caller ID history in reverse chronological order,
starting with the most recent call.
7!NJTTFE!DBMMT!
-OR-
TCID
You can also review the caller ID history by pressing
MENU/SELECT, then press TCID or DIRS to scroll to
>CALL LOG, then press MENU/SELECT twice to REVIEW.
2. Press TCID or DIRS to scroll through the list as shown
on the right.
Spcfsu!Cspxo
999.994.3556
3. Press
OFF/CLEAR to exit the caller ID history.
A double beep sounds when the list reaches the beginning
or end of the call log.
Dibsmjf!Kpiotpo
911.333.4222
32
Caller ID
Caller ID history
Make a call log entry ready to dial
Although the call log entries received typically have
10 digits (the area code plus the seven-digit number),
in some areas, you might need to dial only the seven
digits, or 1 plus the seven digits, or 1 plus the area
code plus the seven digits. You can change the
number of digits that you dial from and store in the
call log.
994.3556
2.994.3556
999.994.3556
2.999.994.3556
Press #
994.3556
2.994.3556
Press
1
While reviewing the call log, press # repeatedly to
show different dialing options for local and long
distance numbers before dialing or saving the
telephone number in the directory.
999.994.3556
2.999.994.3556
Press 1 repeatedly if you need to add or remove 1 in front of the telephone
number before dialing or saving it in the directory.
When the number is shown in the correct format for dialing, press
PHONE/FLASH or
SPEAKER to call the number.
NOTE: If you do not need to dial the area code for local calls, make sure to
Dial a call log entry
1. When in the call log, press TCID or DIRS to browse.
2. Press PHONE/FLASH or
SPEAKER to dial the entry.
Delete entries
• Press DELETE/MUTE to delete the shown entry from the caller ID history.
• Follow the steps below to delete all caller ID entries.
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use TCID or SDIR to scroll to >CALL LOG, then press MENU/SELECT.
3. Press TCID to scroll to >DEL ALL CALLS, then press MENU/SELECT.
4. When the screen shows DELETE ALL CALLS? press MENU/SELECT to
clear the caller ID history of all entries, or press OFF/CLEAR to exit
and leave all entries in the caller ID history intact.
33
Caller ID
Caller ID History
Save a call log entry to the directory
1. When in the call log, press TCID or DIRS to browse.
2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER.
3. Use the dialing keys to edit the number, if necessary.
• Press MUTE/DELETE to backspace and erase a digit.
• Press and hold MUTE/DELETE to erase the entire entry.
• Press TCID to move the cursor to the left or DIRS to the right.
• Press and hold REDIAL/PAUSE to insert a dialing pause (p appears).
• Copy a number from the redial list by pressing REDIAL/PAUSE and then
TCID, DIRS, or by pressing REDIAL/PAUSE to select a number. Press
MENU/SELECT to copy the number.
4. Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
• Use dial pad keys to add characters.
• Press MUTE/DELETE to backspace and erase characters.
• Press and hold MUTE/DELETE to erase all characters.
• Press TCID or DIRS to move the cursor to the left and right.
• Press # to insert a space.
5. Press MENU/SELECT when done and the handset shows SAVED.
• If the entry is already saved in the directory, the handset shows
ALREADY SAVED. If there is no caller ID information, the handset shows
UNABLE TO SAVE.
NOTES:
1. You may need to change how a caller ID number is dialed if the entry does not
appear in the correct format. Caller ID numbers may appear with an area code
that may not be required for local calls, or without a 1 that may be needed for
long distance calls (see page 33).
2. If neither the name nor number is provided, UNABLE TO SAVE appears.
34
Caller ID
Reasons for missing caller ID information
There are also occasions when other information or no information shows for
various reasons:
On-screen
message
Reason
QSJWBUF! The caller prefers not to show the phone number.
OVNCFS
QSJWBUF! The caller prefers not to show the name.
OBNF
QSJWBUF! The caller prefers not to show the phone number and
DBMMFS
the name.
VOLOPXO! Your local telephone company cannot determine the
OVNCFS caller's number.
VOLOPXO! Your local telephone company cannot determine the
OBNF caller's name.
VOLOPXO! Your local telephone company cannot determine the
DBMMFS
caller's name and telephone number. Calls from other
countries may also generate this message.
35
Appendix A
Alert tones and lights
Handset screen icons
Battery status - battery is charging (animated display).
Battery status - low battery (flashing); place handset in
telephone base or charger to recharge.
SPEAKERPHONE - the speakerphone is in use.
Ringer off - the handset ringer is turned off.
OFX
BN
NVUF 2013
NEW VOICEMAIL - new voicemail received from the local
21;32
telephone company.
NEW
Missed and unreviewed calls.
Microphone is muted.
MUTE
Handset alert tones
Two short beeps
You are pressing the TCID or DIRS keys when the volume is already
at its highest or lowest setting.
Four short beeps
Three beeps
Low battery warning.
Out of range while the handset is on a call.
The telephone has completed the command successfully.
Three rising tones
Lights
CHARGE
On when the
IN USE
On when the handset is in use.
handset is charging
in the telephone
base or charger.
Flashes quickly when there is an
incoming call.
Lighted display
VOICEMAIL
Flashes when you have new
voicemail. Voicemail service is
offered by your local telephone
company.
Lighted
dial pad
SPEAKER
On when the
speakerphone is
on.
36
AHpapennddixsBet display screen messages
Screen display messages
BMSFBEZ!TBWFE
The telephone number you have entered is already stored in the
directory.
DBMM!MPH!FNQUZ
DBMM!USBOTGFSFE
You are accessing an empty caller ID history.
An outside call from one handset is transferred to another
handset.
DBMMJOH!
PUIFS!IBOETFU
The handset is calling the other handset (for intercom calls).
The handset is going to transfer an outside call to another handset.
DIBSHJOH
A handset with a low battery has been placed in the telephone
base or charger.
DPOOFDUJOH///
EJSFDUPSZ!FNQUZ
FOEFE
The handset has lost communication with the telephone base.
There are no directory entries.
You have just ended a call.
JOUFSDPN
The handset is on an intercom call.
The intercom call has just ended.
JOUFSDPN!FOEFE
MJTU!GVMM
The directory is full. No new entries can be saved unless some
current entries are deleted.
MPX!CBUUFSZ
The battery needs to be charged.
NJDSPQIPOF!PO
Mute has just been turned off so your voice is heard by the other
party.
NVUFE
The microphone is muted.
OFX!WPJDFNBJM!
OP!MJOF
There are new voicemail messages.
There is no telephone line connected.
OP!TJHOBM-!DBMM! The handset is out of range while on a call.
FOEFE
PUIFS!IBOETFU!
JT!DBMMJOH
The other handset is calling.
PVUTJEF!DBMM
++!QBHJOH!++
You are connected to the external call during call transfer.
The telephone base is paging handset.
37
Appendix B
QIPOF
The handset is in use.
QMBDF!JO!
DIBSHFS
The battery is very low. The handset should be placed in the
telephone base or charger.
SJOHFS!NVUF
TBWFE
The ringer is muted temporarily during an incoming call.
The entry in caller ID history is saved to the directory
successfully.
TQFBLFS
The handset speakerphone is in use.
VOBCMF!UP!DBMM!
USZ!BHBJO
Failed intercom or conference call (there are already two
handsets being used).
YY!NJTTFE!DBMMT
There are new calls in the caller ID history.
38
Appendix C
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My phone doesn’t
• Make sure the power cord is securely plugged in.
work at all.
• Make sure that the battery connector is securely
plugged into the cordless handset.
• Make sure the telephone line cord is securely and
firmly plugged into the telephone base and the
telephone wall jack.
• Charge the battery in the cordless handset for at
least 16 hours. For optimum daily performance,
return the cordless handset to the telephone base
or charger when not in use.
• If the battery is depleted, it may take approximately
four minutes to charge the handset before it can
resume display on the screen.
• Reset the telephone base. Unplug the electrical
power. Wait for approximately 15 seconds, then
plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• You may need to purchase a new battery. Please
in this user’s manual.
• First try all the suggestions above.
I cannot get a dial
tone.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• If the previous suggestions don’t work, disconnect
the telephone base from the telephone jack and
connect to a different phone. If there is no dial tone
on that phone either, the problem is in your wiring
or local service. Contact your local telephone
company.
• Your line cord might be malfunctioning. Try installing
a new line cord.
39
Appendix C
Troubleshooting
• First try all the suggestions in the I cannot get a dial
I cannot dial out.
tone, on the previous page.
• Make sure you have a dial tone before dialing. The
cordless handset may take a second or two to find
the telephone base and produce a dial tone. This is
normal. Wait an extra second before dialing.
• Eliminate any background noise. Noise from a
television, radio or other appliances may cause the
phone to not dial out properly. If you cannot
eliminate the background noise, first try muting the
cordless handset before dialing, or dialing from
another room in your home with less background
noise.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local
service. Contact your local telephone company
(charges may apply).
My cordless
handset isn’t
performing
normally.
• Make sure the power cord is securely plugged into
the telephone base. Plug the power adapter into a
different, working electrical outlet not controlled by a
wall switch.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• Reset the telephone base. Unplug the electrical
power. Wait for 15 seconds then plug it back in.
Allow up to one minute for the cordless handset and
telephone base to reset.
• Other electronic products can cause interference to
your cordless phone. Try installing your phone as far
away from these types of electronic devices as
possible: television sets, VCRs, or other cordless
telephones.
40
Appendix C
Troubleshooting
CONNECTING...
appears on my
cordless handset.
• Ensure that the telephone base is powered up.
• Place the cordless handset in the telephone base for
one minute to allow the cordless handset and base to
resynchronize.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• Reset the telephone base. Unplug the electrical
power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the cordless handset and
telephone base to reset.
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far
away from these types of electronic devices as
possible: television sets, VCRs, or other cordless
telephones.
The batteries do
not hold a charge.
• If the cordless handset is in the telephone base or
charger and the charge light does not come on, refer
shooting guide.
• Charge the battery in the cordless handset for at
least 16 hours. For optimum daily performance, return
the cordless handset to the telephone base or
charger when not in use.
• If the battery is depleted, it may take approximately
four minutes to charge the handset before it can
resume display on the screen.
• You may need to purchase a new battery. Please
in this user’s manual.
41
Appendix C
Troubleshooting
I get noise, static,
or weak signals
even when I’m
nearthe telephone
base.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines,
you must install a DSL filter between the telephone
base and the telephone wall jack (see page 4). The
filter prevents noise and caller ID problems caused by
DSL interference. Please contact your DSL service
provider for more information about DSL filters.
• You may be able to improve the performance of your
cordless phone by installing your new telephone base
as far as possible from any other existing cordless
telephone system that may already be installed.
• Other electronic products can cause interference to
your cordless phone. Try installing your phone as far
away from the following electronic devices as
possible: television sets, VCRs, or other cordless
telephones.
• Do not install this phone near a microwave oven or on
the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
• If your phone is plugged in with a modem or a surge
protector, plug the phone (or modem/surge
protector) into a different location. If this doesn't
solve the problem, re-locate your phone or modem
farther apart from one another, or use a different
surge protector.
• Relocate your phone to a higher location. The phone
will likely have better reception when installed in a
high area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
42
Appendix C
Troubleshooting
I experience poor
sound quality
when using the
speakerphone.
• For increased sound quality while using the
speakerphone, place the handset on a flat surface
with the dial pad facing up.
• When using a speakerphone, controlling background
noise in your environment is essential. While you are
listening to your party, press MUTE to temporarily
turn your microphone off. When it is your turn to
speak, remember to press MUTE again to turn the
microphone on.
• Excessive background noise will cause a
speakerphone to fade in and out. Try controlling the
background noise by turning off any audio devices
near the speakerphone. Also, try to avoid interrupting
the person at the other end of the conversation while
they are speaking. If background noise cannot be
controlled, you should terminate speakerphone
operation and return to normal handset mode.
• Disconnect the telephone base from the telephone
jack, and plug in a different telephone. If you still hear
other calls, the problem is probably in your wiring or
local service. Call your local telephone company.
I hear other calls
while using my
phone.
My cordless
• Make sure that the ringer is not turned off. Refer to
handset does not
ring when I
receive a call.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The cordless handset may be too far from the
telephone base.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to the telephone base or charger
when not in use.
43
Appendix C
Troubleshooting
• You may have too many extension phones on your
telephone line to allow all of them to ring
simultaneously. Try unplugging some of the other
phones.
• The layout of your home or office might be limiting
the operating range. Try moving the telephone base
to another location, preferably on an upper floor.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local
service. Contact your local telephone company
(charges may apply).
• Test a working phone at the phone jack. If another
phone has the same problem, the problem is the
phone jack. Contact your local telephone company
(charges may apply).
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far
away as possible from electronic devices such as
wireless routers or other cordless telephones.
• Re-install the battery, and place the cordless handset
in the telephone base. Wait for the cordless handset
to re-establish its connection with the telephone
base. Allow up to one minute for this to take place.
• Your line cord might be malfunctioning. Try installing
a new line cord.
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as far
away as possible from electronic devices such as
wireless routers or other cordless telephones.
My calls cut in
and out while I’m
using my cordless
handset.
• Do not install this phone near a microwave oven or
on the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
44
Appendix C
Troubleshooting
• If your phone is plugged in with a modem or surge
protector, plug the phone (or modem/surge
protector) into a different location. If this doesn't
solve the problem, re-locate your phone or modem
farther apart from one another, or use a different
surge protector.
• Move the handset closer to the base. The operating
range may vary with environmental conditions and
time of use. There may be places within your
environment that a cordless phone will not work well.
If the problem only occurs in certain areas of your
environment, you can conclude that there is nothing
wrong with the phone.
• Relocate your telephone base to a higher location.
The phone will have better reception when installed
in a high area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
The charge light
is off.
• Make sure the power and line cords are plugged in
correctly and securely.
• Unplug the electrical power. Wait for 15 seconds,
then plug it back in. Allow up to one minute for the
cordless handset and telephone base to reset.
• Clean the cordless handset and telephone base
charging contacts each month using a pencil eraser
or cloth.
45
Appendix C
Troubleshooting
My caller ID isn’t
working.
• Caller ID is a subscription service. You must subscribe
to this service from your local telephone company for
this feature to work on your phone.
• Your caller must be calling from an area that supports
caller ID.
• Both you and your caller’s telephone companies must
use caller ID compatible equipment.
• If you subscribe to high-speed Internet service (digital
subscriber line - DSL) through your telephone lines,
you must install a DSL filter between the telephone
base and the telephone wall jack (see page 4). The
filter prevents noise and caller ID problems caused by
DSL interference. Please contact your DSL service
provider for more information about DSL filters.
• Make sure you subscribe to caller ID with call waiting
features provided by your local telephone company.
Caller ID features work only if both you and the caller
are in areas offering caller ID service, and if both
telephone companies use compatible equipment.
System does not
receive caller ID
when on a call.
46
Appendix C
Troubleshooting
Common cure
for electronic
equipment.
If the telephone does not seem to be responding
normally, try putting the cordless handset in the
telephone base or charger. If it does not seem to
respond, do the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the cordless handset battery, and spare
battery, if applicable.
• Wait a few minutes.
• Connect power to the telephone base.
• Re-install the battery, and place the cordless handset
into the telephone base.
• Wait for the cordless handset to re-establish its
connection with the telephone base. Allow up to one
minute for this to take place.
47
Appendix D
Maintenance
Taking care of your telephone
• Your cordless telephone contains sophisticated electronic parts, so it must
be treated with care.
• Avoid rough treatment.
• Place the handset down gently.
• Save the original packing materials to protect your telephone if you ever
need to ship it.
Avoid water
• Your telephone can be damaged if it gets wet. Do not use the handset in
the rain, or handle it with wet hands. Do not install the telephone base
near a sink, bathtub or shower.
Electrical storms
• Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric
appliances during storms.
Cleaning your telephone
• Your telephone has a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water or
a mild soap.
• Do not use excess water or cleaning solvents of any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in
water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE
POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the telephone out by the
unplugged cords.
48
Appendix E
Important safety information
This symbol is to alert you to important operating or servicing instructions that may appear in
this user’s manual. Always follow basic safety precautions when using this product to reduce
the risk of injury, fire, or electric shock.
Safety information
•
•
Read and understand all instructions in the user’s manual. Observe all markings on the product.
Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from
lightning.
•
•
Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it immediately,
but use a telephone away from the area where the gas is leaking. If this product is a cordless model,
make sure the telephone base is also away from the area.
Do not use this product near water, or when you are wet. For example, do not use it in a wet
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use
liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any
line or power cord immediately. Do not plug the product back in until it has dried thoroughly.
•
•
Install this product in a protected location where no one can trip over any line or power cords.
Protect cords from damage or abrasion.
user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited
manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages
or other risks.
•
•
batteries — they contain caustic chemicals.
This power adapter is intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-the-
table/cabinet outlet.
Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our
1 (866) 288-4268.
Especially about cordless telephones
•
Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the handset by radio waves, so
there is a possibility that your cordless telephone conversations could be intercepted by radio
receiving equipment within range of the cordless handset. For this reason, you should not think
of cordless telephone conversations as being as private as those on corded telephones.
•
Electrical power: The telephone base of this cordless telephone must be connected to a working
electrical outlet which is not controlled by a wall switch. Calls cannot be made from the handset
if the telephone base is unplugged, switched off or if the electrical power is interrupted.
49
Appendix E
Important safety information
•
Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone
base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving
the cordless telephone farther away from the TV or VCR will often reduce or eliminate the
interference.
•
Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.
Exercise care in handling batteries in order not to create a short circuit with conductive material
such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm. Observe
proper polarity between the battery and the battery charger.
•
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a
safe manner. Do not burn or puncture. Like other batteries of this type, if burned
or punctured, they could release caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in an industry program to
collect and recycle nickel-metal hydride rechargeable batteries when taken out of service within the
United States. These batteries may be taken to a participating local retailer of replacement batteries
or recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
Should keep wireless telephones at least six inches from the pacemaker.
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when
it is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using
wireless telephones.
SAVE THESE INSTRUCTIONS
50
Appendix F
FCC part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom
of this equipment contains, among other things, a product identifier in the format
US:AAAEQ##TXXXX. This identifier must be provided to your local telephone company upon
request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your local telephone company.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to your telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the Limited
Warranty.
If this equipment is causing harm to the telephone network, the telephone company may
temporarily discontinue your telephone service. The telephone company is required to notify you
before interrupting service. If advance notice is not practical, you will be notified as soon as
possible. You will be given the opportunity to correct the problem and the telephone company is
required to inform you of your right to file a complaint with the FCC. Your telephone company
may make changes in its facilities, equipment, operation, or procedures that could affect the
proper functioning of this product. The telephone company is required to notify you if such
changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone
numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers,
please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
51
Appendix F
FCC part 68 and ACTA
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication
of the maximum number of devices allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of devices subject only to the
requirement that the sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
52
Appendix G
FCC part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules. These
requirements are intended to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency
energy that can be safely absorbed by a user or bystander according to the intended usage of
the product. This product has been tested and found to comply with the FCC criteria. The
handset may be safely held against the ear of the user. The telephone base shall be installed and
used such that parts of the user’s body other than the hands are maintained at a distance of
approximately 20 cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
53
Appendix H
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to: In the United States of America, visit
1 (866) 288-4268.
1. What does this limited warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the
following terms and conditions, when installed and used normally and in accordance with the
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for
products purchased and used in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative will
repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT.
If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If
the manufacturer chooses to replace the PRODUCT, they may replace it with a new or
refurbished PRODUCT of the same or similar design. The manufacturer will retain defective parts,
modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is
your exclusive remedy. The manufacturer will return repaired or replacement products to you in
working condition. You should expect the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the
terms of this limited warranty, this limited warranty also applies to repaired or replacement
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT
is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever
is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
•
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other
liquid intrusion; or
•
•
PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
than an authorized service representative of the manufacturer; or
PRODUCT to the extent that the problem experienced is caused by signal conditions, network
reliability or cable or antenna systems; or
54
Appendix H
Limited warranty
•
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
•
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial
numbers have been removed, altered or rendered illegible; or
•
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of
America or Canada, or used for commercial or institutional purposes (including but not limited
to products used for rental purposes); or
•
•
PRODUCT returned without valid proof of purchase (see item 6 below); or
Charges for installation or setup, adjustment of customer controls, and installation or repair of
systems outside the unit.
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a
check of the PRODUCT controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of
the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced
PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are
prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the
terms of this limited warranty, the manufacturer will notify you and will request that you
authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair
and return shipping costs for the repair of products that are not covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service? You must:
•
•
•
Return the entire original package and contents including the PRODUCT to the service location
along with a description of the malfunction or difficulty; and
Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT
model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address, and telephone number.
55
Appendix H
Limited warranty
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer of
this AT&T branded PRODUCT. It supersedes all other written or oral communications related to
this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty
exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are
no other express warranties. No one is authorized to make modifications to this limited warranty
and you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to
one year from date of purchase. Some states/provinces do not allow limitations on how long an
implied warranty lasts, so the above limitation may not apply to you. In no event shall the
manufacturer be liable for any indirect, special, incidental, consequential, or similar damages
(including, but not limited to lost profits or revenue, inability to use the PRODUCT or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting
from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
56
Appendix I
Technical specifications
RF frequency band
Channels
1921.536 MHz — 1928.448 MHz
5
Operating temperature
32°F — 122°F
0°C — 50°C
96 — 130 Vrms
Telephone base voltage
(AC voltage, 60Hz)
6VAC @300mA
Telephone base voltage
(AC adapter output)
Handset voltage
2.4 — 3.2 VDC
6VAC @300mA
Charger voltage
(AC adapter output)
Operation
Operating time*
Talk time (handset)
Talk time (speakerphone)
Standby
Up to eight hours
Up to five hours
Up to six days
* Operating times varies depending on your actual use and the age of the battery.
DECT 6.0 digital technology
The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is
achieved through a unique antenna design and advances in noise-filtering technology. An
independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better in
range competitions. Now calls can be taken in the basement, backyard and garage with
exceptional sound quality.
Telephone operating range
This cordless telephone operates within the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this handset and telephone base can communicate
over only a certain distance — which can vary with the locations of the telephone base and
handset, the weather, and the construction of your home or office.
Extended range and clarity
This telephone base comes with an antenna which gives much better clarity and covers a longer
range than before.
57
Index
A
E
AC adapter, 4
Answering calls, 15
Auto off, 16
B
Elapsed time, 15
Ending calls, 15
F
Flash (switch hook flash), 17
Battery charging, 6
Battery installation, 5
C
H
Handset locator, 19
Handset voicemail indicator, 13
Handset,
Call transfer, 21
Call waiting, 17
Key tone, 10
Caller ID (CID), 29
add entries to phone directory, 34
delete entries, 33
dial entries, 33
review entries, 32
Chain dialing, 18
Character chart, 25
Charger installation, 4
Clear voicemail indication, 13
Clock, 11
Language, 11
Quick reference guide, 1
Ringer tone, 10
Ringer volume, 9
Screen display message, 37
Settings, 9
Speakerphone, 16
Status icons, 36
Temporary ringer silencing, 15
Voicemail indicator, 12
I
D
Day and time, 11
Delete entries in the caller ID
history, 33
Incoming caller ID history, 32
Incoming calls, answering, 15
Installation,
Delete redial entries, 16
Dialing,
Battery, 5
Telephone base, 3
Intercom, 20
from a record in the caller ID
history, 33
K
Directory, 23
Key tone, 10
L
dial number, 28
edit entries, 28
name search, 27
new entries, 24-25
Display dial, 28
DSL, 4
Language, 11
Last number redial, 16
Lights, 36
Limited warranty, 54-56
58
M
V
Maintenance, 48
Making calls, 15
Memory match, 30
Missed calls indicator, 30
Mute, 17
Visual message waiting indicator, 12
Voicemail waiting indicator, 12
Voicemail, 2, 12, 36
Volume controls, 9, 17
handset ringer, 9
N
listening ringer, 17
W
Names,
enter into directory, 25
search for, 27
Wall-mount installation, 7
Warranty, 54-56
O
On-hook dialing, 15
P
Paging tone, 19
Phonebook, see Directory, 23
Power adapter, 4
Pre-dialing, 15
Q
Quick reference guide, 1-2
R
Receiving calls, 15
Recharging, 6
Redial, 16
Ringer silencing, 15
Ringer tone options, 10
Ringer volume,
handset, 9
S
Safety information, 49
Search by names, 27
Speakerphone, 16
T
Technical specifications, 57
Telephone base installation, 3
Telephone operating range, 57
Temporary ringer silencing, 15
Troubleshooting, 39-47
59
© 2009 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
Printed in China. Issue 4 AT&T 09/09.
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