AT T DECT 6 0 EL52201 User Manual

User’s manual (Canada version)  
EL52201/EL52251/  
EL52301/EL52351/EL52401  
DECT 6.0 cordless telephone/  
answering system with  
caller ID/call waiting  
Parts checklist  
Your telephone package contains the following items. Save your sales receipt  
and original packaging in the event warranty service is necessary.  
Quick start guide (Canada version)  
EL52201/EL52301/EL52401  
DECT 6.0 cordless telephone/  
answering system with  
caller ID/call waiting  
Quick start guide  
Telephone base  
Power adapter for  
telephone base  
Cordless handset  
Charger for cordless handset  
with power adapter installed  
(1 for EL52201/EL52251)  
(2 for EL52301/EL52351)  
(3 for EL52401)  
Wall mount bracket  
(2 for EL52201/EL52251)  
(3 for EL52301/EL52351)  
(4 for EL52401)  
Battery for cordless handset  
(2 for EL52201/EL52251)  
(3 for EL52301/EL52351)  
(4 for EL52401)  
Battery compartment cover  
(2 for EL52201/EL52251)  
(3 for EL52301/EL52351)  
(4 for EL52401)  
Telephone line cord  
User’s manual  
EL52201/EL52251/  
EL52301/EL52351/EL52401  
DECT 6.0 cordless telephone/  
answering system with  
caller ID/call waiting  
Table of contents  
i
ii  
You must install and charge  
the battery before using the  
cordless handset.  
See pages 5 and 6 for  
easy instructions.  
Install the telephone base close to a telephone wall jack and an electrical  
outlet not controlled by a wall switch. The telephone base can be placed on a  
flat surface or vertically mounted on the wall (page 7). For optimum range and  
better reception, place the telephone base in a central and open location.  
If you subscribe to high-speed Internet service (DSL- digital subscriber  
line) through your telephone line, you must install a DSL filter between the  
telephone line cord and the telephone wall jack (page 4). The filter prevents  
noise and caller ID problems caused by DSL interference. Please contact your  
DSL service provider for more information about DSL filters.  
Your product may be shipped with a protective sticker covering the handset  
or telephone base display - remove it before use.  
For customer service or product information, visit our website at  
www.telephones.att.com or call 1 (866) 288-4268.  
Avoid placing the telephone base too close to:  
• Communication devices such as television sets, VCRs, or other  
cordless telephones.  
• Excessive heat sources.  
• Noise sources such as a window with traffic outside, motors, microwave  
ovens, refrigerators, or fluorescent lighting.  
• Excessive dust sources such as a workshop or garage.  
• Excessive moisture.  
• Extremely low temperature.  
• Mechanical vibration or shock such as on top of a washing machine or  
work bench.  
1
 
Getting started  
Quick reference guide  
muTE/DELETE  
DIr/vOLumE  
Press to scroll up while in  
menus (page 10).  
During a call, press to mute  
the microphone (page 20).  
Press to increase the  
listening volume (pages 20  
and 48) during a call.  
While predialing, press to  
erase digits (page 16).  
While reviewing the redial  
list, directory, speed dial list  
or caller ID history, press to  
delete an individual entry  
(pages 19, 30, 31, and 37).  
Press to show directory  
entries when the handset is  
not in use (page 29).  
While entering names or  
numbers in the directory,  
press to move the cursor to  
the right (page 27).  
pHONE/FLAsH  
Press to make or answer a  
call (page 16).  
CID/vOLumE  
During a call, press to answer  
an incoming call when you  
receive a call waiting alert  
(page 20).  
Press to scroll down while  
in menus (page 10).  
Press to decrease the  
listening volume (pages 20  
and 48) during a call.  
1
Press to show the caller ID  
history when the handset is  
not in use (page 36).  
While reviewing a caller ID  
history entry, press repeatedly  
to add or remove 1 in front of  
the telephone number before  
dialing or saving it in the  
directory (page 36).  
While entering names or  
numbers in the directory,  
press to move the cursor to  
the left (page 27).  
0
mENu/sELECT  
Press to display the menu  
(page 10).  
While entering names in  
the directory, press to add a  
space (page 27).  
Once in the menu, press to  
select an item or save an  
entry or setting (page 10).  
TONE  
During a call, press to send  
touch-tone signals (page 21).  
OFF/CANCEL  
During a call, press to hang  
up (page 17).  
rEDIAL/pAusE  
While using menus, press to  
cancel an operation, back  
up to the previous menu,  
or exit the menu display  
(page 10).  
Press repeatedly to review  
the last 10 numbers dialed  
(page 18).  
While entering numbers,  
press and hold to insert a  
dialing pause (pages 16 and 27).  
Press and hold while the  
handset is not in use to  
erase the missed call  
indicator (page 35).  
/spEAKEr  
Press to turn on the handset  
# (pound key)  
INT  
speakerphone, press again to  
resume normal handset use  
(pages 17, 39, and 48).  
When reviewing a caller  
ID entry, press repeatedly  
to view the dialing options  
(page 36).  
Press to initiate an intercom  
conversation or transfer a call  
(pages 24 and 25).  
2
 
Getting started  
Quick reference guide  
The > symbol indicates  
the feature to select.  
main menu  
using menus  
PLAY MESSAGES (page 47)  
ANSWERING SYS (page 39)  
DIRECTORY (page 26)  
CALL LOG (page 33)  
RINGERS (page 11)  
SETTINGS (pages 11-14)  
Press mENu/sELECT to enter the  
main menu.  
Press CID or DIr to scroll  
through menu items.  
Press mENu/sELECT to select or  
modify an item.  
>PLAY MESSAGES  
ANSWERING SYS  
Press  
OFF/CANCEL to cancel  
an operation, back up to the  
previous menu, or exit the  
menu display.  
/rEpEAT  
After the answering system plays the day  
and time the current message was received,  
press to repeat the message currently playing  
(page 48).  
While the answering system is playing the day  
and time the current message was received,  
press to listen to the previous message  
(page 48).  
/ANs. ON/OFF  
Press to turn the built-in answering system on  
or off (page 40).  
/sKIp  
Press to skip a message (page 48).  
/pLAy/sTOp  
Press to start or stop message playback  
(page 47).  
While call screening, press to temporarily turn  
the call screening on or off (page 45).  
message window  
Displays the number of messages. During  
playback, displays the messages number  
currently playing (page 51).  
x/DELETE  
Press to delete the message currently playing  
(page 48).  
/
/-vOLumE+  
Press twice to delete all old messages when  
the telephone is not in use (page 49).  
When the telephone is not in use, press  
to adjust the telephone base ringer  
volume (page 15).  
/HANDsET LOCATOr  
During call screening or message  
playback, press to adjust the listening  
volume (pages 46 and 48).  
Press to make all handsets beep so you can  
locate them (page 23).  
3
Getting started  
Telephone base and charger installation  
Install the telephone base and charger as shown below. If you subscribe  
to high-speed Internet service (DSL - digital subscriber line) through your  
telephone line, you must install a DSL filter between the telephone line cord  
and the telephone wall jack. The filter prevents noise and caller ID problems  
caused by DSL interference. Please contact your DSL service provider for  
more information about DSL filters.  
The telephone base comes ready for tabletop use. If you want to mount your  
telephone on a wall, refer to Wall mount installation on pages 7-9 for details.  
Electrical outlet not  
Telephone wall jack  
controlled by a wall  
switch  
Plug one end of the  
telephone line cord into  
a telephone wall jack.  
Plug the large end  
of the base power  
adapter into an  
electrical outlet not  
controlled by a wall  
switch.  
A DSL filter (not included)  
is required if you have DSL  
high-speed Internet service.  
Telephone line cord  
Route the cords  
through the slots.  
Plug the small end  
of the base power  
adapter into the power  
jack on the bottom of  
the telephone base.  
Plug the other end of  
the telephone line cord  
into the TEL. LINE jack  
on the bottom of the  
telephone base.  
Plug the large end  
of the charger’s  
power adapter into  
an electrical outlet  
not controlled by a  
wall switch.  
ImpOrTANT INFOrmATION:  
Use only the power adapters provided with this  
product. To obtain a replacement, visit our website  
1 (866) 288-4268.  
Ensure the small  
end of the charger’s  
power adapter is  
plugged into the  
power jack on  
the bottom of the  
charger.  
4
 
Getting started  
Battery installation and charging  
Battery installation  
Install the battery as shown below.  
1. Plug the battery  
2. Insert the supplied  
battery with the label  
THIs sIDE up facing  
up as indicated.  
3. Align the cover flat  
against the battery  
compartment, then  
slide it upwards until  
it clicks into place.  
connector securely  
into the socket inside  
the handset battery  
compartment, matching  
the color-coded label.  
CHArGE light  
4. Charge the handset by placing it  
face up in the telephone base or  
charger. The CHArGE light is on  
when charging.  
To replace the battery, press  
the tab and slide the battery  
compartment cover downwards.  
Lift out the old battery and  
disconnect it from the handset.  
Follow the instructions above to  
install and charge the new battery.  
ImpOrTANT INFOrmATION:  
Use only the supplied rechargeable battery or replacement battery (model BT166342). To order,  
visit our website at www.telephones.att.com or call 1 (866) 288-4268.  
5
 
Getting started  
Battery installation and charging  
Battery charging  
Once you have installed the battery, the screen indicates  
the battery status (see the table below). If necessary,  
place the handset in the telephone base or charger to  
charge the battery. For best performance, keep the handset  
in the telephone base or charger when not in use. The  
battery is fully charged after 10 hours of continuous  
charging. See Technical specifications on page 74 for battery  
operating times.  
HANDSET 1  
16 MISSED CALLS  
10:30PM  
11/20  
Battery status icon  
If the screen is blank, you need to charge the handset without interruption  
for at least 30 minutes to give the handset enough charge to use the  
telephone for a short time. The screen shows LOW BATTEry until you  
have charged the battery without interruption for at least 30 minutes. The  
following table summarizes the battery charge indicators and actions to take.  
Battery indicators  
Battery status  
Action  
The screen is blank or shows  
pLACE IN CHArGEr.  
Battery has no or very little Charge without interruption (at  
charge. The handset cannot least 30 minutes).  
be used.  
The screen shows  
Battery has enough charge  
to be used for a short time. least 30 minutes).  
Charge without interruption (at  
LOW BATTEry and flashes.  
The screen shows HANDsET x Battery is charged.  
and the battery icon shows  
To keep the battery charged,  
place it in the telephone base  
or charger when not in use.  
,
or  
.
notes:  
If you are on a call in low battery mode, you hear four short beeps every 50 seconds.  
If no battery is installed in the handset when you place it in the telephone base or charger,  
the CHArGE light does not turn on and the screen shows NO BATTEry. Follow the  
instructions in Battery installation on page 5 to install the battery.  
After you install your telephone or power returns following  
a power outage, the handset will prompt you to set the  
date and time (see page 13). To skip setting the date and  
SET DATE  
--/--/--  
time, press  
OFF/CANCEL.  
6
 
Getting started  
Wall mount installation  
The telephone base comes ready for tabletop use. If you want to mount your  
telephone on a wall, use the provided wall mount bracket to connect with  
a standard dual-stud telephone wall mounting plate. If you do not have this  
mounting plate, you can purchase one from many hardware or consumer  
electronics retailers. Professional assistance may be required to install the  
mounting plate.  
Tabletop to wall mount installation  
To change the telephone base from tabletop installation to wall mount  
installation, make sure you first unplug the power adapter from the electrical  
outlet and unplug the telephone line cord from the telephone wall jack.  
1. Plug one end of the telephone line cord into the TEL. LINE jack on the  
bottom of the telephone base. Plug the small end of the base power  
adapter into the power jack on the bottom of the telephone wall jack.  
2. Position the telephone base as shown below. Insert the extended tabs  
of the wall mount bracket (marked B) into the slots on the back of the  
telephone base. Push the telephone base down until it clicks securely  
in place.  
3. Route the telephone line cord through the wall mount bracket hole. Route  
the power cord out of the bottom of the telephone.  
Wall mount  
bracket  
Slots for wall mount  
bracket installation  
A DSL filter (not included) is  
required if you have DSL  
high-speed Internet service.  
7
 
Getting started  
Wall mount installation  
4. Plug the other end of the telephone line cord into the telephone wall jack.  
Plug the large end of the base power adapter into an electrical outlet not  
controlled by a wall switch.  
A DSL filter (not included) is  
required if you have DSL  
high-speed Internet service.  
5. Align the holes on the wall mount bracket with the mounting studs of the  
wall mounting plate and slide the bracket down until it locks securely into  
place. If necessary, bundle the telephone line cord and power adapter cord  
neatly with twist ties.  
DSL filter  
DSL filter  
8
Getting started  
Wall mount installation  
Wall mount to tabletop installation  
To change the telephone base from wall mount installation to tabletop  
installation, follow the steps below.  
1. Unplug the large end of the base power adapter from the electrical outlet.  
2. If the telephone line cord and power adapter cord are bundled, untie  
them first. Slide the wall mount bracket up and remove it from the wall  
mounting plate. Unplug the end of the telephone line cord from the  
telephone wall jack.  
3. Lift the telephone base up to detach it from the wall mount bracket.  
4. Refer to Telephone base and charger installation on page 4 to install the  
telephone base.  
9
 
Telephone settings  
Menu overview  
Use the menu to change the telephone settings.  
1. Press mENu/sELECT in idle mode (when handset is not in use) to enter the  
main menu.  
HANDSET 1  
16 MISSED CALLS  
2. Press CID or DIr until > is next to the feature you  
want to select.  
3. Press mENu/sELECT to select or save the indicated item.  
10:30PM  
11/20  
-Or-  
Press  
OFF/CANCEL to cancel an operation, back  
The handset is in  
idle mode  
up to the previous menu or exit the menu display.  
-Or-  
Press and hold  
and return to idle mode.  
OFF/CANCEL to cancel an operation  
>PLAY MESSAGES  
ANSWERING SYS  
-Or-  
If no key is pressed within 30 seconds, the handset  
automatically cancels an operation and returns to  
idle mode.  
The > symbol indicates  
the feature to select.  
note: The menu items pLAy mEssAGE, ANsWErING sys,  
DIrECTOry, CALL LOG, CLr vOICEmAIL, sET DATE/TImE, HOmE ArEA CODE and DIAL mODE  
are shared by all handsets. Any changes made to these menu items on any one handset apply to  
all handsets.  
menu structure  
PLAY MESSAGES  
ANSWERING SYS  
DIRECTORY  
CALL LOG  
RINGERS  
SETTINGS  
ANNOUNCEMENT  
DELETE ALL OLD  
RECORD MEMO  
ANSWER ON/OFF  
ANS SYS SETUP  
CALL SCREENING  
RINGER VOLUME  
RINGER TONE  
# OF RINGS  
REMOTE CODE  
MSG ALERT TONE  
RECORDING TIME  
VOICE LANGUAGE  
LCD LANGUAGE  
CLR VOICEMAIL  
KEY TONE  
SET DATE/TIME  
HOME AREA CODE  
DIAL MODE  
10  
 
Telephone settings  
Handset settings  
ringer volume  
You can set the handset ringer volume level (1-6), or turn the ringer off.  
When the ringer is off,  
appears on the handset screen.  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >rINGErs. Press  
RINGER VOLUME  
mENu/sELECT.  
3. Press mENu/sELECT to select >rINGEr vOLumE.  
4. Press CID or DIr to sample each volume level.  
5. Press mENu/sELECT to save your preference.  
notes:  
Changing the handset ringer volume does not affect the base ringer volume. For more  
information on the base ringer volume, see Telephone base ringer volume on page 15.  
The handset ringer volume also determines the ringer volume of intercom calls and  
paging tones.  
If the handset ringer volume is off, that handset ringer is silenced for all incoming calls.  
However, that handset still plays the paging tone when responding to the handset locator  
feature (see Handset locator on page 23).  
While the telephone is ringing, press  
temporarily on that handset only (see Temporary ringer silencing on page 16).  
OFF/CANCEL or muTE/DELETE to silence the ringer  
ringer tone  
You can choose one of 10 ringer tones for the handset.  
1. Follow Steps 1 and 2 in ringer volume above.  
RINGER TONE  
>1  
2. Press CID or DIr to scroll to >rINGEr TONE, then press  
mENu/sELECT.  
3. Press CID or DIr to sample each tone.  
4. Press mENu/sELECT to save your preference.  
note: If you turn off the handset ringer volume, you will not hear ringer tone samples.  
LCD language  
You can select the language used for all screen displays.  
1. Press mENu/sELECT in the idle mode to enter the  
LCD LANGUAGE  
main menu.  
>ENGLISH  
2. Press CID or DIr to scroll to >sETTINGs. Press  
mENu/sELECT.  
3. Press mENu/sELECT to select >LCD LANGuAGE.  
4. Press CID or DIr to select ENGLIsH, FrANçAIs or EspAñOL.  
5. Press mENu/sELECT to save your preference.  
11  
 
Telephone settings  
Handset settings  
voicemail waiting (visual message waiting) indicator  
If you subscribe to a voicemail service offered by your  
telephone service provider, this feature provides a visual  
indication when you have new voicemail messages. NEW  
HANDSET 1  
NEW VOICEMAIL  
vOICEmAIL and  
appear on the handset screen.  
10:30PM  
11/20  
notes:  
Your telephone service provider might alert you to new voicemail messages with a stutter  
(broken) dial tone. Contact your telephone service provider for more details.  
This feature does not indicate new messages recorded on your telephone’s built-in  
answering system.  
For more information about the differences between your answering system and voicemail,  
see Answering system and voicemail indicators on page 44.  
Clear voicemail indication  
Use this feature when the telephone indicates there is a new voicemail message  
but there is none. This may occur, for example, when you have accessed your  
voicemail while away from home. This feature only turns off the displayed NEW  
vOICEmAIL message and  
icon; it does not delete your voicemail messages.  
As long as you have new voicemail messages, your telephone service provider  
continues to send the signal to turn on the indicators.  
To manually turn off the new voicemail indicators:  
1. Press mENu/sELECT when in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >sETTINGs, then press mENu/sELECT.  
3. Press CID or DIr to scroll to >CLr vOICEmAIL,  
TURN OFF  
INDICATOR?  
then press mENu/sELECT. The screen shows  
TurN OFF INDICATOr?  
4. Press mENu/sELECT to turn the voicemail indication off.  
A confirmation tone sounds.  
-Or-  
Press  
OFF/CANCEL to cancel the procedure.  
note: For more information about using your voicemail service, contact your telephone  
service provider for assistance.  
12  
 
Telephone settings  
Handset settings  
Key tone  
The handset is programmed to beep with each key press. You can turn the  
key tone off, so there are no beeps when you press keys.  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >sETTINGs, then press mENu/sELECT.  
3. Press CID or DIr to scroll to >KEy TONE, then press  
KEY TONE  
mENu/sELECT.  
>ON  
4. Press CID or DIr to select >ON or >OFF.  
5. Press mENu/sELECT to save your preference.  
set date/time  
The answering system announces the day of the week and time of each  
message received prior to playing it. If you subscribe to caller ID service,  
the day, month and time are set automatically with each incoming call (see  
About caller ID on page 33). However, the year must be set so that the day  
of the week can be calculated from the caller ID information.  
Follow the steps below to set the month, date, year and time.  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >sETTINGs, then press mENu/sELECT.  
3. Press CID or DIr to scroll to >sET DATE/TImE, and  
SET DATE  
then press mENu/sELECT.  
11/20/10  
4. Press CID or DIr to select the month, then press  
mENu/sELECT, or enter the two-digit number (01-12)  
using the dialing keys (0-9).  
5. Press CID or DIr to select the day, then press mENu/sELECT, or enter  
the two-digit number (01-31) using the dialing keys (0-9).  
6. Press CID or DIr to select the year, or enter the two-digit number  
(00-99) using the dialing keys (0-9), then press mENu/sELECT.  
7. Press CID or DIr to select the hour, then press  
SET TIME  
10:30 PM  
mENu/sELECT, or enter the two-digit number (01-12)  
using the dialing keys (0-9).  
8. Press CID or DIr to select the minute, or enter the  
two-digit number (00-59) using the dialing keys (0-9),  
then press mENu/sELECT.  
9. Press DIr or 2 to choose Am, or press CID or 7 to choose pm. Press  
mENu/sELECT to save. A confirmation tone sounds.  
note: If the date and time is not set when the message is recorded, the system announces  
“Time and date not set” before it plays the message.  
13  
 
Telephone settings  
Handset settings  
Home area code  
If you dial seven digits to make a local call (no area code required), enter  
your area code into the telephone as home area code. When you receive a  
call from within your home area code, the caller ID history only displays the  
seven digits of the telephone number.  
This feature makes it easy for you to make a call from the caller ID history.  
If you dial 10 digits to make a local call, do not use this home area code  
feature. If you do, you will not be able to place calls from your caller ID  
history because they have only seven digits.  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >sETTINGs, then press mENu/sELECT.  
3. Press CID or DIr to scroll to >HOmE ArEA CODE, then  
HOME AREA CODE  
press mENu/sELECT.  
___  
4. Use the dialing keys to enter your three-digit area code.  
Press muTE/DELETE to erase digits while entering.  
5. Press mENu/sELECT to save the setting.  
note: If, in the future, your telephone service provider requires you to dial 10 digits to make  
a local call (area code + telephone number), you need to delete your home area code. While the  
home area code is displaying in Step 4 above, press and hold muTE/DELETE. The home area code  
is now restored to its default setting of _ _ _(empty).  
Dial mode  
The dial mode is preset to tone dialing. If you have pulse (rotary) service, you  
must change the dial mode to pulse dialing before using the telephone.  
1. Press mENu/sELECT in the idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >sETTINGs, then press mENu/sELECT.  
3. Press CID or DIr to scroll to >DIAL mODE, then press  
DIAL MODE  
mENu/sELECT.  
>TONE  
4. Press CID or DIr to choose between >TONE  
and >puLsE.  
5. Press mENu/sELECT to save the setting.  
note: If you have dial pulse (rotary) dialing service only, refer to Temporary tone dialing on  
page 21 to temporarily switch from dial pulse to touch-tone dialing during a call.  
14  
 
Telephone settings  
Telephone base ringer volume  
When the telephone base is not in use, press  
/ /-vOLumE+ on the telephone base to set the  
ringer volume level (1-6), or turn the ringer off. A  
sample of the ringer sounds as you adjust the volume.  
The telephone base announces, “Base ringer is off”  
when you set the volume to 0.  
note: If a handset is on an outside call, the telephone base  
volume cannot be changed.  
Answering system settings  
Go to Answering system settings starting on page 39 for instructions on how  
to use a handset to modify the answering system settings shown below.  
setting  
Announcement (record, play and delete)  
Answer on/off  
page(s)  
39-40  
40  
Call screening  
41  
Number of rings  
41  
Remote access code  
Message alert tone  
Recording time  
42  
42  
43  
Voice language  
43  
15  
 
Telephone operation  
Making, answering and ending calls  
making a call  
To make a call:  
PHONE  
0:01:30  
1. Press  
pHONE/FLAsH, then wait for a dial tone.  
888-722-7702  
-Or-  
Press /spEAKEr to use the speakerphone, then  
wait for a dial tone.  
10:30PM  
11/20  
2. Use the dialing keys to enter the telephone number.  
The screen displays the  
elapsed time as you  
talk (in hours, minutes and  
seconds).  
On-hook dialing (predialing):  
1. Use the dialing keys to enter the telephone number  
(up to 30 digits).  
• Press and hold rEDIAL/pAusE to insert a three-second  
888-722-7702  
dialing pause (a p appears).  
• Press muTE/DELETE or  
2. Press pHONE/FLAsH to call.  
-Or-  
OFF/CANCEL to erase digits.  
Press /spEAKEr to call using the speakerphone.  
-Or-  
Press and hold  
OFF/CANCEL to return to idle mode.  
notes:  
Pressing  
affect the elapsed time.  
pHONE/FLAsH to access services from your telephone service provider does not  
When a handset is on a call, if another handset attempts to access the directory, speed dial  
list or caller ID history, the screen shows NOT AvAILABLE AT THIs TImE.  
Temporary ringer silencing  
To silence the ringer temporarily on that handset only:  
• While the telephone is ringing, press  
OFF/CANCEL or  
RINGER MUTED  
muTE/DELETE.  
To silence the ringer temporarily on the telephone base:  
• While the telephone is ringing, press /-vOLumE on the  
telephone base.  
This turns off the ringer without disconnecting the call. The next incoming  
call rings normally at the preset volume.  
note: Unless the ringer volume is turned off on that handset, each handset rings when there  
is an incoming call.  
16  
 
Telephone operation  
Making, answering and ending calls  
Answering a call  
Press any dialing key (0-9, or #) or  
-Or-  
pHONE/FLAsH.  
Press /spEAKEr to use the speakerphone.  
speakerphone  
During a call, press /spEAKEr to switch between  
speakerphone and normal handset use.  
SPEAKER  
0:01:30  
888-722-7702  
Press  
OFF/CANCEL to hang up.  
note: After installing the battery in the handset, the screen may show  
LOW BATTEry. If you use the speakerphone at this time, the battery may  
become depleted. Follow the instructions in Battery charging on page 6.  
10:30PM  
11/20  
Ending a call  
Press  
OFF/CANCEL.  
-Or-  
Put the handset in the telephone base or charger to end  
the call.  
17  
 
Telephone operation  
Redial  
Each handset stores the 10 most recently called numbers in the redial list.  
view numbers in the redial list  
1. Press rEDIAL/pAusE in idle mode.  
2. Press rEDIAL/pAusE. Press DIr, CID or rEDIAL/pAusE  
repeatedly to scroll through the 10 most recently called  
numbers (up to 30 digits each). The handset beeps twice  
at the beginning or end of the list.  
3. Press  
OFF/CANCEL to exit the redial list.  
note: If you access an empty redial list, the handset sounds an error tone.  
Call a number from the redial list  
• Follow Steps 1 and 2 above and when the number you  
REDIAL  
888-722-7702  
want to call is displayed, press  
pHONE/FLAsH or  
/spEAKEr to dial.  
-Or-  
1. Press  
pHONE/FLAsH or /spEAKEr and then wait for  
a dial tone.  
2. Press rEDIAL/pAusE. Press DIr, CID or  
rEDIAL/pAusE repeatedly until the number you want  
to call is displayed.  
3. Press mENu/sELECT. The handset dials the desired number.  
note: If you press rEDIAL/pAusE when the redial list is empty, the  
handset sounds an error tone.  
18  
 
Telephone operation  
Redial  
Copy a number from the redial list to the directory  
1. Press rEDIAL/pAusE.  
2. Press CID or DIr to scroll to the number you want to save into the  
directory. Press mENu/sELECT twice. The screen shows EDIT NumBEr.  
• Press CID or DIr to move the cursor to the left or right.  
• Press and hold rEDIAL/pAusE to enter a three-second  
EDIT NUMBER  
888-722-7702_  
dialing pause (a p appears).  
• Press muTE/DELETE to erase a digit.  
• Press and hold muTE/DELETE to erase all digits.  
3. Press mENu/sELECT again to save the number and edit  
the name. The screen shows EDIT NAmE.  
EDIT NAME  
_
• Use the dialing keys (0-9) to edit the name.  
• Press muTE/DELETE to erase a character.  
• Press and hold muTE/DELETE to erase all characters.  
4. Press mENu/sELECT to store your new directory entry. The  
handset shows sAvED and sounds a confirmation tone.  
Delete a number in the redial list  
While reviewing a number in the redial list, press  
muTE/DELETE to delete the displayed number from the  
redial list.  
19  
 
Telephone operation  
Options while on calls  
volume control  
While on a call, press DIr/vOLumE to increase or  
CID/vOLumE to decrease the listening volume.  
When the volume reaches the minimum or maximum  
setting, you hear two beeps.  
note: The handset volume setting (1-5) and speakerphone volume  
setting (1-6) are independent.  
mute  
Use the mute function to turn off the microphone while on a call. You can  
hear the caller, but the caller cannot hear you.  
To turn mute on:  
MUTED  
• Press muTE/DELETE. When mute is on, the handset screen  
shows muTED for a few seconds and the muTE icon  
appears until you turn off mute.  
10:30PM MUTE 11/20  
To turn mute off:  
• Press muTE/DELETE and then resume speaking. When  
mute is off, mICrOpHONE ON appears temporarily on  
the handset screen.  
-Or-  
Mute is automatically canceled when you end the call.  
Flash/call waiting  
If you subscribe to call waiting service provided by your telephone service  
provider, you hear a beep if someone calls you while you are already on  
a call.  
• Press  
pHONE/FLAsH to put your current call on hold  
and take the new call.  
• Press  
pHONE/FLAsH anytime to switch back and  
forth between calls.  
note: For more information on caller ID with call waiting, refer to  
About caller ID on page 33.  
20  
 
Telephone operation  
Options while on calls  
Temporary tone dialing  
If you have dial-pulse (rotary) dialing service only, you can  
temporarily switch from pulse-tone dialing to touch-tone  
dialing during a call.  
1. During a call, press TONE . Touch-tones are sent when  
you press dialing keys.  
2. Use the dialing keys to enter the number.  
3. The telephone automatically returns to pulse dial mode after you end the call.  
Chain dialing  
While on a call, you can initiate a dialing sequence from numbers stored in  
the directory, caller ID history or redial list. Doing this can be useful if you  
need to access numbers other than telephone numbers (such as account  
numbers or access codes).  
To access the directory while on a call:  
PHONE  
0:01:30  
1. Press mENu/sELECT.  
888-722-7702  
2. Press CID or DIr to scroll to >DIrECTOry, then press  
mENu/sELECT.  
10:30PM  
11/20  
3. Press CID or DIr to scroll or use the dialing keys  
(0-9) to find the desired entry (see search by name on  
page 29).  
>DIRECTORY  
CALL LOG  
4. Press mENu/sELECT. The telephone automatically dials  
the displayed number.  
To access the caller ID history while on a call:  
Charlie Johnson  
888-883-2445  
1. Press mENu/sELECT.  
2. Press CID or DIr to scroll to >CALL LOG, then press  
mENu/sELECT.  
3. Press CID or DIr to scroll to the desired entry. If  
necessary to view the dialing options, press # (pound  
key). See view the dialing options on page 36 for  
more details.  
ROBERT BROWN  
800-360-4121  
4. Press mENu/sELECT. The telephone automatically dials  
10:30PM  
11/20  
the displayed number.  
21  
 
Telephone operation  
Options while on calls  
To access the redial list while on a call:  
REDIAL  
888-722-7702  
1. Press rEDIAL/pAusE. The screen shows the number  
most recently called. If it is not the desired number,  
press rEDIAL/pAusE. Press DIr, CID or rEDIAL/pAusE  
repeatedly to scroll to the desired number.  
2. Press mENu/sELECT. The handset dials the displayed number.  
notes:  
While on a call, you cannot edit a directory entry or redial entry, or copy a caller ID entry into  
the directory.  
If someone else is already using the directory, speed dial list, caller ID history or answering  
system, when you attempt to access one of them, the screen shows NOT AvAILABLE AT  
THIs TImE.  
Press  
OFF/CANCEL to exit directory, caller ID history or redial list and return to the call  
without dialing the displayed number.  
Join a call in progress  
If a handset is already on a call and you would like to join the call:  
• Press  
system handset.  
To exit the call:  
• Press OFF/CANCEL or place the handset in the  
telephone base or charger.  
The call does not end until all handsets hang up.  
pHONE/FLAsH or /spEAKEr on another  
22  
 
Telephone operation  
Handset locator  
You can use the handset locator feature to find misplaced handsets.  
To start the paging tone:  
• Press /HANDsET LOCATOr on the telephone  
base to start the paging tone on all handsets for  
60 seconds.  
To stop the paging tone:  
• Press  
pHONE/FLAsH, /spEAKEr, or any  
dialing key (0-9, or #) on the handset(s).  
-Or-  
• Press /HANDsET LOCATOr on the  
telephone base.  
-Or-  
• Put the handset in the telephone base or charger.  
notes:  
If you press  
OFF/CANCEL or muTE/DELETE on a handset,  
the ringer of that handset is silenced but the paging tone  
continues on the other handsets.  
If a handset is accessing the answering system, on a call  
(intercom call or outside call), or out of range, that handset does not beep when paged.  
You cannot use the handset locator feature while the telephone base is playing messages or  
the answering system is being accessed remotely.  
23  
 
Telephone operation  
Intercom  
make and answer an intercom call  
Use the intercom feature for conversations between handsets.  
1. Press INT on your handset when not in use.  
INTERCOM TO:  
• If you have two handsets, your originating handset  
screen shows CALLING OTHEr HANDsET. The other  
handset rings and its screen shows OTHEr HANDsET  
Is CALLING.  
• If you have more than two handsets, your originating  
handset screen shows INTErCOm TO: Use the dialing  
key to select the destination handset. The originating  
handset screen shows CALLING HANDsET x (x  
represents the handset number). The destination  
handset rings and its screen shows HANDsET x  
Is CALLING.  
CALLING  
HANDSET X  
INTERCOM  
2. To answer the intercom call, press any dialing key (0-9,  
or #),  
handset. Both handset screens now show INTErCOm.  
3. To end an intercom call, press OFF/CANCEL or place  
pHONE/FLAsH, /spEAKEr or INT on the other  
the handset back in the telephone base or charger. Both handset screens  
now show INTErCOm ENDED.  
notes:  
Before the intercom call is answered, you can cancel it by pressing  
on your originating handset.  
OFF/CANCEL or INT  
If the other handset is not answered within 100 seconds, is in use, on a call or is out of  
range, your originating handset shows uNABLE TO CALL. Try AGAIN.  
Pressing  
OFF/CANCEL or muTE/DELETE temporarily silences the intercom ringer.  
If you have four handsets, of which two handsets are on an intercom call, the other two  
handsets can be used on an outside call (see Join a call in progress on page 22) or a  
separate intercom call.  
Answer an incoming call during an intercom call  
If you receive an incoming outside call during an intercom call, there is an  
alert tone.  
To answer the incoming outside call:  
• Press  
To end the intercom call without answering the incoming outside call:  
• Press OFF/CANCEL. The intercom call ends and the handsets ring for  
the incoming call.  
pHONE/FLAsH. The intercom call ends automatically.  
To let the answering system answer the incoming outside call:  
• Do nothing. Continue with the intercom call. If the answering system is on,  
it answers the incoming call after the number of rings you have set.  
24  
 
Telephone operation  
Call transfer using intercom  
Use the intercom feature to transfer an outside call to another system handset.  
1. During a call, press INT.  
PHONE  
0:01:30  
• If you have two handsets, the outside call is put on  
hold and your originating handset screen shows  
CALLING OTHEr HANDsET. The other handset rings  
and its screen shows OTHEr HANDsET Is CALLING.  
10:30PM  
11/20  
INTERCOM TO:  
• If you have more than two handsets, your originating  
handset screen shows INTErCOm TO: Use the dialing  
key to enter a handset number. The outside call is put  
on hold and your originating handset screen shows  
CALLING HANDsET x. The destination handset rings  
and its screen shows HANDsET x Is CALLING.  
CALLING  
HANDSET X  
2. To answer the intercom call on the other handset,  
press any dialing key (0-9, or #),  
pHONE/FLAsH,  
/spEAKEr or INT. The outside call is still on hold  
and both handset screens now show INTErCOm. You  
can now have a private conversation between  
system handsets.  
INTERCOM  
notes:  
To cancel the intercom call and return to the external call before  
the intercom call is answered, press  
originating handset.  
OFF/CANCEL,  
pHONE/FLAsH or INT on your  
If the other handset does not answer within 100 seconds, is in use, on a call or is out  
of range, the calling handset shows uNABLE TO CALL. Try AGAIN on its screen and  
automatically returns to the outside call.  
3. From the intercom call, you have the following options:  
• You can let the other handset join you on the outside call in a  
three-way conversation. Press and hold INT on the originating handset.  
• You can transfer the call. Press  
OFF/CANCEL,  
CALL  
or place your handset back in the telephone base  
or charger. Your handset screen shows CALL  
TrANsFErrED. The other handset automatically  
connects to the outside call.  
TRANSFERRED  
• You can switch between the outside call (OuTsIDE CALL appears on  
the screen) and the intercom call (INTErCOm appears on the screen).  
Press INT on the originating handset to switch.  
• The other person can end the intercom call by  
OFF/CANCEL, or by  
placing the other handset back in the telephone base or charger. The  
outside call continues with the original system handset.  
25  
 
Directory  
Directory overview  
shared directory  
The directory is stored in the telephone base, and is shared  
by all handsets. Changes made to the directory on any one  
handset apply to all.  
Charlie Johnson  
888-883-2445  
note: Only one handset can review the directory at one time. If  
another handset attempts to enter the directory, the screen shows NOT  
AvAILABLE AT THIs TImE.  
Directory memory capacity  
The directory can store up to 50 entries, with a maximum of 15  
alphanumeric characters (including spaces) for the names and 30 digits for  
the telephone numbers.  
Charlie Johnson  
If there are already 50 entries, the screen shows  
DIrECTOry FuLL. You cannot store a new number until you  
888-883-2445  
delete one.  
If the directory is empty, when you access it, the screen  
shows DIrECTOry EmpTy.  
Exiting the directory  
Press  
to the previous menu, or exit the menu display.  
Press and hold OFF/CANCEL to return to idle mode.  
OFF/CANCEL to cancel an operation, back up  
speed dial overview  
This telephone has 10 speed dial locations where you can  
assign telephone numbers from your directory to be dialed  
by using only one key press. For more details, refer to  
speed dial locations on page 31.  
>0: Charlie Joh...  
1: Robert Brown  
The speed dial locations are shared by all handsets.  
Changes made to the entries in the speed dial locations on  
any one handset apply to all handsets.  
note: Only one handset can access the speed dial locations at a time. If another handset  
attempts to access the speed dial locations, the screen shows NOT AvAILABLE AT THIs TImE.  
26  
 
Directory  
Create directory entries  
Add a new contact  
1. Press mENu/sELECT in idle mode.  
2. Press CID or DIr to scroll to >DIrECTOry, then press mENu/sELECT.  
3. Press CID or DIr to scroll to >ADD CONTACT, then press mENu/sELECT.  
4. Enter the telephone number when prompted.  
• Copy a number from redial:  
ENTER NUMBER  
a. Press rEDIAL/pAusE.  
888-883-2445_  
b. Press CID or DIr, or press rEDIAL/pAusE  
repeatedly to locate the number to copy.  
c. Press mENu/sELECT to copy the number.  
-Or-  
• Use the dialing keys to enter a number (up to 30 digits).  
– Press CID or DIr to move the cursor to the left or right.  
– Press and hold rEDIAL/pAusE to enter a three-second dialing pause  
(a p appears).  
– Press muTE/DELETE to erase a digit.  
– Press and hold muTE/DELETE to erase all digits.  
5. Press mENu/sELECT to save the number in the display.  
6. Enter the name when prompted. Use the dialing keys and refer to  
Character chart on page 28 to enter a name (up to 15 characters). Each  
time you press a key, the character on that key appears. Additional key  
presses produce other characters on that key.  
ENTER NAME  
• Press 0 to add a space.  
Charlie Johnson_  
• Press CID or DIr to move the cursor to the left  
or right.  
• Press muTE/DELETE to erase a character.  
• Press and hold muTE/DELETE to erase all characters.  
• The first letter or every word is capitalized. The remaining letters in a  
word start as lower case letters as shown in the character chart on the  
next page.  
27  
 
Directory  
Create directory entries  
Character chart:  
Dialing  
key  
Characters by number of key press  
1
2
.
3
-
4
5
(
6
)
7
*
8
9
10  
11  
1
2
3
4
5
6
7
8
9
0
1
#
&
/
,
a
b
e
h
k
n
q
u
x
0
c
f
A
D
G
J
B
E
C
F
I
2
3
4
5
6
R
8
Y
d
g
i
H
K
N
P
U
W
j
l
L
m
o
r
M
s
O
Q
V
X
p
t
S
Z
7
9
v
y
T
z
w
space  
7. Press mENu/sELECT to store your new directory entry. The handset shows  
sAvED and a confirmation tone sounds.  
notes:  
The screen shows NumBEr ALrEADy sAvED if the number is already in the directory. You  
cannot save the same number more than once.  
If you pause for too long while creating an entry, the operation times out and you have to  
begin again.  
Add a predialed telephone number to the directory  
1. While the handset is in idle mode, use the dialing keys to  
enter the telephone number (up to 30 digits).  
888-883-2445  
• Press and hold rEDIAL/pAusE to insert a three-second  
dialing pause (a p appears).  
• Press muTE/DELETE to erase a digit.  
EDIT NUMBER  
888-883-2445_  
• Press and hold muTE/DELETE to erase all digits.  
2. Press mENu/sELECT to edit the telephone number. Refer  
to Step 4 in Add a new contact on page 27.  
3. Press mENu/sELECT to edit the name. Refer to Step 6 in  
Add a new contact on page 27.  
EDIT NAME  
Charlie Johnson_  
4. Press mENu/sELECT to store your new directory entry. The  
handset shows sAvED and sounds a confirmation tone.  
28  
 
Directory  
Review the directory  
review directory entries  
1. Press DIr when in idle mode to show the first entry in  
the directory. DIrECTOry EmpTy appears if there are no  
directory entries.  
Charlie Johnson  
888-883-2445  
-Or-  
You can also show the first entry in the directory by  
pressing mENu/sELECT when in idle mode. Press CID or  
DIr to scroll to >DIrECTOry, then press mENu/sELECT  
twice to select >rEvIEW.  
Christine Smith  
888-722-7702  
2. Press CID or DIr to browse through the directory. Entries  
appear alphabetically by the first letter in the name.  
notes:  
If the telephone number in the directory exceeds 15 digits, < appears in front of the  
telephone number. Press TONE to move towards the end of the telephone number or press  
# (pound key) to move towards the beginning of the telephone number.  
If you pause for too long while reviewing an entry, the operation times out and you have to  
begin again.  
search by name  
1. Press DIr when in idle mode to show the first entry in the directory.  
2. When an entry appears, use the dialing keys (0-9) to start  
Charlie Johnson  
888-883-2445  
a name search (alphabetical search).  
The directory shows the first name beginning with the  
first letter associated with the dialing key if there is an  
entry in the directory that begins with that letter. Press  
CID or DIr to scroll through the entries beginning with that letter.  
3. To see other names that start with the letters on the same dialing key,  
keep pressing the key until the desired letter is shown. The names appear  
in alphabetical order.  
For example, if you have the names Jennifer, Jessie, Kevin and Linda in  
your directory:  
• If you press 5 (JKL) once, J and then Jennifer displays.  
• If you press 5 (JKL) once, J displays. Press CID.  
Jessie displays.  
• If you press 5 (JKL) twice, K and then Kevin displays.  
• If you press 5 (JKL) three times, L and then Linda displays.  
• If you press 5 (JKL) four times, 5 displays.  
• If you press 5 (JKL) five times, J displays and then Jennifer displays again.  
note: If you press a dialing key (0-9) and no name starts with any letter on that key, the  
directory shows the entry that matches the next letter in the directory.  
29  
 
Directory  
Dial, delete and edit a directory entry  
You can dial, delete or edit the displayed directory entry.  
Robert Brown  
888-360-4121  
See review directory entries on page 29 or search by  
name on page 29 to show an entry from the directory first.  
Dial a directory number  
While reviewing a directory entry, press  
pHONE/FLAsH or  
PHONE  
0:01:30  
/spEAKEr to dial the displayed telephone number from  
Robert Brown  
the directory.  
10:30PM  
11/20  
Delete a directory entry  
1. While reviewing a directory entry, press muTE/DELETE.  
Robert Brown  
The screen shows DELETE CONTACT?  
DELETE CONTACT?  
2. Press mENu/sELECT to delete the displayed entry from  
the directory. The handset shows DELETING... and then  
CONTACT DELETED with a confirmation tone. Once  
deleted, you cannot retrieve that entry.  
-Or-  
CONTACT DELETED  
Press  
OFF/CANCEL to exit and leave the entry intact.  
note: If the directory entry you deleted is also in the speed dial  
location, the telephone will automatically clear the speed dial location  
which that directory entry occupies.  
Edit a directory entry  
1. While reviewing a directory entry, press mENu/sELECT.  
The screen shows EDIT NumBEr with the current  
number of the entry.  
EDIT NUMBER  
360-4121_  
2. Follow Step 4 in Add a new contact on page 27 to edit  
the digits.  
EDIT NAME  
Robert_  
3. Press mENu/sELECT to save the number in the display.  
The screen shows EDIT NAmE with the current name of  
the entry.  
4. Follow Step 6 in Add a new contact on page 27 to edit  
the characters.  
5. Press mENu/sELECT to save. The handset shows sAvED with a  
confirmation tone and then shows the updated entry.  
30  
 
Directory  
Speed dial locations  
The telephone base has 10 speed dial locations (0-9). Speed dial assignments  
can only be selected from existing directory entries.  
Assign or reassign a directory entry to a speed dial location  
1. Press mENu/sELECT in idle mode.  
>SPEED DIAL  
REVIEW  
2. Press CID or DIr to scroll to >DIrECTOry. Press  
mENu/sELECT.  
3. Press CID or DIr to scroll to >spEED DIAL. Press  
mENu/sELECT.  
>0: <EMPTY>  
4. To assign a speed dial location, press CID or DIr to  
1: Robert Brown  
scroll to an empty speed dial location.  
-Or-  
To reassign a speed dial location, press CID or DIr to  
scroll to the desired speed dial location.  
Charlie Johnson  
5. Press mENu/sELECT to show the directory.  
888-883-2445  
6. Press CID or DIr to browse through the directory and  
find the desired entry.  
-Or-  
Use the alphabetical search to find the desired entry.  
Refer to Steps 2 and 3 in search by name on page 29.  
>0: Charlie Joh...  
1: Robert Brown  
7. Press mENu/sELECT to save. The name (up to 12  
characters) of the desired directory entry appears in the  
selected speed dial location.  
notes:  
If the directory is empty, when you press mENu/sELECT in Step 5, the screen shows  
DIrECTOry EmpTy.  
If the speed dial location you select is occupied, the new directory entry you selected  
replaces the old one. Take caution not to replace entries you do not wish to delete from the  
speed dial locations.  
Clear a speed dial location  
1. Follow Steps 1-3 in Assign or reassign a directory  
entry to a speed dial location above to enter the speed  
dial list.  
>0: Charlie Joh...  
1: Robert Brown  
2. Press CID or DIr to scroll to a speed dial location.  
3. Press muTE/DELETE to clear the selected speed dial  
location. <EmpTy> appears in that speed dial location  
and a confirmation tone sounds.  
>0: <EMPTY)  
1: Robert Brown  
note: Clearing the speed dial locations does not affect the entries in  
the directory.  
31  
 
Directory  
Speed dial locations  
Dial a speed dial number  
1. When in idle mode, press and hold a dialing key  
(0-9) to display the desired speed dial entry.  
2. Press  
pHONE/FLAsH or  
/spEAKEr to dial the  
displayed telephone number.  
note: If the speed dial location you select is empty, the screen shows  
the speed dial list.  
32  
 
Caller ID  
About caller ID  
This product supports caller ID services offered by most telephone service  
providers. Caller ID allows you to see the name, number, date and time of calls.  
The available caller ID information will appear after the first or second ring.  
Information about caller ID with call waiting  
Caller ID with call waiting lets you see the name and telephone number of  
the caller before answering the call, even while on another call.  
It may be necessary to change your telephone service to use this feature.  
Contact your telephone service provider if:  
• You have both caller ID and call waiting, but as separate  
services (you may need to combine these services).  
• You have only caller ID, or only call waiting service.  
Christine Smith  
888-722-7702  
• You don’t subscribe to caller ID or call waiting services.  
There may be fees for caller ID services. In addition, services  
may not be available in all areas.  
PM  
10:30  
11/20  
This product can provide information only if both you and  
the caller are in areas offering caller ID services and if both  
telephone service providers use compatible equipment. The  
time and date are sent by the telephone service provider  
along with the call information.  
The caller ID information may not be available for every incoming call. The  
callers may intentionally block their names and/or telephone numbers.  
note: You can use this product with regular caller ID service, or you can use this  
product’s other features without subscribing to either caller ID or combined caller ID with call  
waiting service.  
About home area code  
See Home area code on page 14 to determine if you should enter your area  
code. Entering the area code changes how numbers are displayed in the  
caller ID history and how to return a call from the caller ID history (see  
view the dialing options on page 36).  
33  
 
Caller ID  
Caller ID history  
How caller ID history (call log) works  
The telephone stores caller ID information about the last 50 incoming calls  
in the telephone base. Each entry may have up to 24 digits for the telephone  
number and 15 characters for the name. Entries are stored in reverse  
chronological order. The telephone deletes the oldest entry when the log is  
full to make room for new calls. This information is common to all handsets,  
so changes made to any handset are reflected in all other handsets. If you  
answer a call before the information appears on the screen, it does not show  
in the caller ID history.  
note: The caller ID information might not be available for every incoming call. The callers  
might intentionally block their names and/or telephone numbers (see reasons for missing  
caller ID information on page 35).  
memory match  
If the incoming telephone number matches the last seven  
Chris  
digits of a telephone number in your directory, the name  
888-722-7702  
that appears on the screen matches the corresponding  
name in your directory.  
10:30PM  
11/20  
For example, if Christine Smith calls, her name appears as  
Chris if this is what you entered into your directory.  
note: The number shown by your caller ID is in the format sent by the telephone service  
provider. The telephone service provider usually delivers ten-digit telephone numbers (area code  
plus telephone number). If the telephone number of the caller does not match a number in your  
directory, the name appears as it is delivered by the telephone service provider. For example, if  
the telephone service provider includes the area code but the number in your directory does not,  
the name appears as delivered by the telephone service provider.  
34  
 
Caller ID  
Caller ID operation  
missed (new) calls indicator  
When you have calls that have not been reviewed, all  
HANDSET 1  
handset idle screens show x(x) mIssED CALL(s).  
16 MISSED CALLS  
All entries that have not been reviewed are counted  
as missed (new) calls. Each time you review a caller ID  
history entry marked as NEW, the number of missed calls  
decreases one by one.  
10:30PM  
11/20  
HANDSET 1  
If you do not want to review the missed (new) calls one by  
one, but you still want to keep them in the caller ID history,  
you can press and hold  
when the handset is idle. All the entries in the caller ID  
OFF/CANCEL for four seconds  
10:30PM  
11/20  
history will be considered old (reviewed), and the missed call(s) message  
goes away.  
reasons for missing caller ID information  
These messages may be displayed instead of caller ID information:  
screen message  
reason  
prIvATE NAmE  
The caller prefers not to show the name.  
prIvATE NumBEr  
prIvATE CALLEr  
uNKNOWN NAmE  
The caller prefers not to show the telephone number.  
The caller prefers not to show the name and telephone number.  
Your telephone service provider cannot determine the  
caller’s name.  
uNKNOWN NumBEr  
Your telephone service provider cannot determine the  
caller’s telephone number.  
uNKNOWN CALLEr  
Your telephone service provider cannot determine the  
caller’s name and telephone number. Calls from other  
countries may also generate this message.  
35  
 
Caller ID  
Caller ID operation  
view the caller ID history  
Review the caller ID history to find out who called, to return the call or to  
copy the caller’s name and number into your directory. CALL LOG EmpTy  
appears if there are no records in the caller ID history.  
1. When a handset is in idle mode, press CID to view the caller ID history in  
reverse chronological order starting with the most recent call.  
-Or-  
You can also review the caller ID history by pressing mENu/sELECT. Press  
CID or DIr to scroll to >CALL LOG, then press mENu/sELECT twice to  
select >rEvIEW.  
Caller’s name  
2. Press CID or DIr to scroll through  
the list. A double beep sounds when  
you reach the beginning or end of the  
caller ID history.  
Christine Smith  
888-722-7702  
Caller’s number  
Appears when the  
call is missed and  
not retrieved.  
NEW  
10:30PM  
11/20  
3. Press  
OFF/CANCEL to exit the  
caller ID history.  
Time of call  
Date of call  
notes:  
If the telephone number has more than 15 digits, only the last 15 digits appear in the caller  
ID history.  
Only one handset can review the caller ID history at a time. If another handset attempts to  
enter the caller ID history, it shows NOT AvAILABLE AT THIs TImE.  
view the dialing options  
Although the caller ID history entries received typically have 10 digits (the  
area code plus the seven-digit number), in some areas, you may need to dial  
only the seven digits, or 1 plus the seven digits, or 1 plus area code plus  
the seven digits. You can follow the steps below to  
Robert Brown  
change the number of digits that you dial from or  
800-360-4121  
store in the directory:  
1. Follow Steps 1 and 2 in view the caller ID  
10:45PM  
11/20  
history above to find the entry.  
Press #  
1-800-360-4121  
360-4121  
2. Before dialing or saving the telephone number in  
the directory, press # (pound key) repeatedly to  
show different dialing options for local and long  
distance numbers.  
Press #  
Press #  
Press #  
1-360-4121  
800-360-4121  
-OR-  
-Or-  
Before dialing or saving the telephone number in  
the directory, press 1 repeatedly if you need to  
add or remove 1 in front of the telephone number.  
Press 1  
1-800-360-4121  
800-360-4121  
Press 1  
note: If you do not need to dial the area code for local calls, make sure to program your  
home area code (see Home area code on page 14).  
36  
 
Caller ID  
Caller ID operation  
Dial a caller ID history number  
1. While reviewing the caller ID history, press CID or DIr  
Christine Smith  
888-722-7702  
to browse through the caller ID history and find the entry.  
2. Press  
pHONE/FLAsH or /spEAKEr to dial the  
displayed telephone number from the caller ID history.  
10:30PM  
PHONE  
11/20  
notes:  
0:01:30  
If the telephone number has more than 15 digits, only the last 15 digits  
appear in the caller ID history. But, the telephone can still dial out all  
digits (up to 24 digits) of that telephone number.  
Christine Smith  
You might need to change how a caller ID number is dialed if the entry  
does not appear in the correct format. Caller ID numbers might appear  
with an area code that might not be necessary for local calls, or without  
10:30PM  
11/20  
a 1 that might be necessary for long distance calls. For details, see view the dialing options  
on page 36.  
Delete caller ID history entries  
To delete a caller ID history entry:  
1. While reviewing the caller ID history, press CID or DIr  
to browse through the caller ID history and find the entry.  
DELETING...  
2. Press muTE/DELETE to delete the displayed entry from  
the caller ID history. The screen shows DELETING... with  
a confirmation tone. Once deleted, you cannot retrieve  
that entry.  
To delete all caller ID history entries:  
>DEL ALL CALLS  
REVIEW  
1. Press mENu/sELECT in idle mode.  
2. Press CID or DIr to scroll to >CALL LOG. Press  
mENu/sELECT.  
3. Press CID or DIr to scroll to >DEL ALL CALLs. Press  
mENu/sELECT. The screen shows DELETE ALL CALLs?  
DELETE  
4. Press mENu/sELECT to delete all entries from the  
caller ID history. The screen shows DELETING... with a  
confirmation tone. Once deleted, you cannot retrieve  
that entry.  
ALL CALLS?  
-Or-  
Press  
OFF/CANCEL to exit and leave all entries in the caller ID  
history intact.  
37  
 
Caller ID  
Caller ID operation  
save a caller ID history entry in the directory  
1. While reviewing the caller ID history, press CID or  
DIr to browse through the caller ID history and find the  
desired entry.  
Christine Smith  
888-722-7702  
2. Press mENu/sELECT. The screen shows EDIT NumBEr.  
10:30PM  
11/20  
3. Use the dialing keys to modify the telephone number (up  
to 30 digits).  
EDIT NUMBER  
888-722-7702_  
• Press CID or DIr to move the cursor to the left  
or right.  
• Press and hold rEDIAL/pAusE to enter a three-second  
dialing pause (a p appears).  
EDIT NAME  
Chris_  
• Press muTE/DELETE to erase a digit.  
• Press and hold muTE/DELETE to erase all digits.  
4. Press mENu/sELECT to save the number in the display.  
The screen shows EDIT NAmE.  
5. Use the dialing keys and refer to Character chart on page 28 to modify  
the name (up to 15 characters).  
• Press 0 to add a space.  
• Press CID or DIr to move the cursor to the left or right.  
• Press muTE/DELETE to erase a character.  
• Press and hold muTE/DELETE to erase all characters.  
6. Press mENu/sELECT to save. The screen shows sAvED with a confirmation tone.  
notes:  
The screen shows NumBEr ALrEADy sAvED if the number is already in the directory. You  
cannot save the same number more than once.  
If the directory is full, the screen shows DIrECTOry FuLL.  
If you try to save a caller ID history entry to the directory without a number, uNABLE TO  
sAvE displays.  
If the telephone number has more than 15 digits, only the last 15 digits appear in the caller  
ID history. But, the telephone can still save all digits (up to 24 digits) of that telephone  
number from the caller ID history in the directory.  
You might need to change how a caller ID number is saved in the directory if the entry  
does not appear in the correct format. Caller ID numbers might appear with an area code  
that might not be necessary for local calls, or without a 1 that might be necessary for long  
distance calls. For details, see view the dialing options on page 36.  
38  
 
Answering system  
Answering system settings  
Use the answering system menu in the handset to turn the answering  
system on or off or change the settings for the outgoing announcement, call  
screening, number of rings, remote access code and the message alert tone.  
Announcement  
The announcement is the greeting callers hear when calls are answered by  
the answering system.  
The telephone has a default announcement, “Hello. Please leave a message after  
the tone.” You can use this announcement, or record your own announcement.  
You can record an announcement up to 90 seconds. The system does not  
record any announcement shorter than two seconds.  
To play the current announcement:  
1. Press mENu/sELECT in idle mode.  
2. Press CID or DIr to scroll to >ANsWErING sys, then  
>ANNOUNCEMENT  
DELETE ALL OLD  
press mENu/sELECT.  
3. Press mENu/sELECT to select >ANNOuNCEmENT. The  
system announces, “To play, press 2. To record, press 7.”  
4. Press 2 to play the current announcement from  
the speakerphone.  
2-PLAY  
5-STOP  
3-DELETE  
7-RECORD  
• Press DIr/vOLumE to increase or press CID/vOLumE  
to decrease the message playback volume.  
• Press /spEAKEr to switch between speakerphone  
and handset.  
To record a new announcement:  
1. Follow Steps 1 and 2 in To play the current announcement above.  
2. Press mENu/sELECT to select >ANNOuNCEmENT. The system announces,  
“To play, press 2. To record, press 7.”  
3. Press 7. The system announces “Record after the tone. Press 5 when you  
are done.”  
RECORD ANNC...  
4. Face the handset and speak towards the microphone to  
5-STOP  
record your announcement.  
5. Press 5 when you finish the recording. The handset plays  
back the recorded announcement.  
note: If the answering system memory is full, when you press 7 in Step 3, the answering  
system announces, “Memory is full.” You must delete some messages before you can record a  
new announcement. Refer to message playback on pages 48-49.  
39  
 
Answering system  
Answering system settings  
To delete your announcement:  
1. Follow Steps 1-4 in To play the current announcement  
2-PLAY  
5-STOP  
3-DELETE  
7-RECORD  
on page 39 to play the announcement.  
2. Press 3 during playback to delete your recorded  
announcement. The system announces,  
Announcement deleted.”  
If your announcement is deleted, calls are answered with the default  
announcement, “Hello. Please leave a message after the tone.”  
Answer on/off  
Unless you change it, the answering system is on and ready to record  
messages. If the answering system is on, the ANs ON icon displays on the  
handset screen and the /ANs. ON/OFF light on the telephone base is  
on. You can turn the answering system off, but if you do so, the answering  
system does not answer calls and record incoming messages.  
using the handset:  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >ANsWErING sys, then press  
mENu/sELECT.  
ANSWER ON/OFF  
3. Press CID or DIr to scroll to >ANsWEr ON/OFF, then  
>ON  
press mENu/sELECT.  
4. Press CID or DIr to select between >ON and  
>OFF, then press mENu/sELECT to save the setting. A  
confirmation tone sounds.  
using the telephone base:  
• Press /ANs. ON/OFF to turn the answering  
system on or off. If the answering system is turned  
on, it announces, “Calls will be answered.” If the  
answering system is turned off, it announces, “Calls  
will not be answered.”  
notes:  
If the answering system is off and there is an incoming call, the system answers after 10 rings  
and announces to the caller, “Please enter your remote access code.” For more information  
about remote access, see remote access code on page 42.  
You can turn the answering system on or off from either the handset or the telephone base,  
but you can only use the handset to change the other answering system settings.  
You cannot turn the answering system on or off while a handset is on a call or the telephone  
base is playing messages.  
During an incoming call, press /ANs. ON/OFF to turn the answering system on or off.  
40  
 
Answering system  
Answering system settings  
Call screening  
You can choose whether or not incoming messages are played through the  
speaker on the telephone base while they are being recorded. However,  
whether the call screening is on or off, the incoming messages can always be  
played through the handset.  
To change the settings:  
1. Press mENu/sELECT when in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >ANsWErING sys, then press  
mENu/sELECT.  
CALL SCREENING  
3. Press CID or DIr to scroll to >ANs sys sETup, then  
>ON  
press mENu/sELECT.  
4. Press mENu/sELECT to select >CALL sCrEENING.  
5. Press CID or DIr to choose between >ON and >OFF.  
6. Press mENu/sELECT to save your setting. A confirmation tone sounds.  
note: For more details about the features of call screening, see Call screening on page 45.  
Number of rings  
You can set the answering system to answer an incoming call after six, five,  
four, three, or two rings. You can also select toll saver, which is explained  
below. Unless you change it, the answering system answers an incoming call  
after three rings.  
To set the number of rings:  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >ANsWErING sys. Press mENu/sELECT.  
3. Press CID or DIr to scroll to >ANs sys sETup. Press  
mENu/sELECT.  
# OF RINGS  
4. Press CID or DIr to scroll to ># OF rINGs, then press  
>4  
mENu/sELECT.  
5. Press CID or DIr to scroll and choose among 6, 5, 4, 3,  
2 or TOLL sAvEr.  
• Toll saver- the answering system answers a call after two rings if  
you have new messages, and after four rings when there are no new  
messages. This feature allows you to check for new messages and avoid  
paying long distance charges if you are calling from out of your local area.  
6. Press mENu/sELECT to save your setting. A confirmation tone sounds.  
note: If you subscribe to a voicemail service offered through your telephone service  
provider, see Answering system and voicemail indicators on page 44.  
41  
 
Answering system  
Answering system settings  
remote access code  
To access your answering system remotely from any touch-tone telephone,  
you need to enter a two-digit number (00-99). Unless you change it, the  
remote access code is 19.  
To change the remote access code:  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >ANsWErING sys, then press  
mENu/sELECT.  
REMOTE CODE  
3. Press CID or DIr to scroll to >ANs sys sETup, then  
19  
press mENu/sELECT.  
4. Press CID or DIr to scroll to >rEmOTE CODE, then  
press mENu/sELECT.  
5. Press CID or DIr to select the remote access code, or use the dialing  
keys to enter the correct number (00-99).  
6. Press mENu/sELECT to save your setting. A confirmation tone sounds.  
note: For more details about the remote access feature, refer to remote access on page 52.  
message alert tone  
When the message alert tone is on, and there is at least one new message,  
the telephone base beeps every 10 seconds. By default, the message alert  
tone is set to OFF.  
To change the setting:  
1. Follow Steps 1-3 in remote access code above.  
2. Press CID or DIr to scroll to >msG ALErT TONE, then  
MSG ALERT TONE  
>OFF  
press mENu/sELECT.  
3. Press CID or DIr to choose between >ON and >OFF.  
4. Press mENu/sELECT to save your setting. A confirmation  
tone sounds.  
notes:  
The message alert tone beeps only if all the conditions below are met:  
– The answering system is on.  
– The message alert tone is on.  
– There are new messages.  
To temporarily turn off the message alert tone, see Temporarily turn off the message alert  
tone on page 46.  
42  
 
Answering system  
Answering system settings  
recording time  
You can set the time limit for each message recorded to three minutes, two  
minutes, or one minute. The default setting is three minutes.  
To change the setting:  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >ANsWErING sys, then press  
mENu/sELECT.  
3. Press CID or DIr to scroll to >ANs sys sETup, then press  
mENu/sELECT.  
RECORDING TIME  
4. Press CID or DIr to scroll to >rECOrDING TImE, then  
>3 MINUTES  
press mENu/sELECT.  
5. Press CID or DIr to scroll and choose >3 mINuTEs,  
>2 mINuTEs, or >1 mINuTE.  
6. Press mENu/sELECT to save your setting. A confirmation  
tone sounds.  
voice language  
The voice language is preset to English. You can also change the voice  
language to French when using your answering system.  
1. Press mENu/sELECT in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >ANsWErING sys, then press  
mENu/sELECT.  
VOICE LANGUAGE  
3. Press CID or DIr to scroll to >ANs sys sETup, then  
>ENGLISH  
press mENu/sELECT.  
4. Press CID or DIr to scroll to >vOICE LANGuAGE, then  
press mENu/sELECT.  
5. Press CID or DIr to scroll and choose between >ENGLIsH  
and >FrANçAIs.  
6. Press mENu/sELECT to save your setting. A confirmation tone sounds.  
43  
 
Answering system  
Answering system overview  
Answering system and voicemail indicators  
Your telephone has separate indicators for two different types of voice  
messages: those left on its built-in answering system and those left on  
your service provider’s voicemail (fees may apply). Your telephone’s  
built-in answering system messages and voicemail messages are separate.  
Each alerts you to new messages differently.  
• If  
icon and xx NEW mEssAGEs display on the handset and the  
message window on the telephone base flashes, there are new messages  
recorded on the built-in answering system. Press mENu/sELECT twice  
on the handset (page 47) or press /pLAy/sTOp on the telephone base  
(page 47).  
• If  
and NEW vOICEmAIL display on the handset, your telephone service  
provider is indicating that it has new voicemail for you. To listen to your  
voicemail, you typically dial an access number provided by your telephone  
service provider, followed by a security code or pIN.  
Some service providers bundle or combine multiple services like voicemail  
and call waiting, so you may not be aware that you have voicemail. To check  
what services you have and how to access them, contact your telephone  
service provider.  
To use your voicemail service rather than your answering system, turn off  
your answering system. To use your answering system rather than your  
voicemail service, contact your telephone service provider to deactivate your  
voicemail service.  
using the answering system and voicemail together  
You can also use your telephone answering system and voicemail together  
by setting your built-in answering system to answer before voicemail answers  
as described below. To learn how to program your voicemail settings, contact  
your telephone service provider. Then, if you are on a call, or if the answering  
system is busy recording a message and you receive another call, the second  
caller can leave a voicemail message.  
If you have voicemail provided by your telephone service provider, we  
recommend setting your answering system to answer calls at least two rings  
earlier than your voicemail is set to answer. For example, if your voicemail  
answers after six rings, set your answering system to answer after four rings.  
Some voicemail providers may program the delay before answering calls  
in seconds instead of rings. In this case, allow six seconds per ring when  
determining the appropriate setting.  
44  
 
Answering system  
Answering system overview  
voice prompts  
The system provides voice prompts to guide you to operate the  
answering system.  
message capacity  
The answering system can record up to 99 messages, depending on the  
length of each message. The maximum recording time (including message,  
announcement and memo) is 11 minutes and the recording time for  
individual messages can be set to 3 minutes, 2 minutes or 1 minute (page  
43). The actual recording time depends on individual message characteristics.  
Messages remain available for replay until you delete them.  
If the answering system has less than three minutes of recording time left,  
“Less than 3 minutes to record” is announced before the message playback  
and rEC mEm LOW appears on the handset screen.  
If the memory is full, the answering system announces, “Memory is full.”  
The number of messages and F flash alternatively in the message window,  
and rEC mEm FuLL appears on the handset screen. You must delete some  
messages before recording new ones.  
Answering system new message indication  
When there are new messages (including memos) on the answering system,  
the number of new messages stored flashes in the message  
HANDSET 1  
window on the telephone base and the  
icon and  
16 NEW MESSAGES  
xx NEW mEssAGEs appear on the screen of each system  
handset. If the message alert tone is turned on, the  
telephone base beeps every 10 seconds when there are  
new messages.  
10:30PM  
11/20  
To listen to messages recorded on your digital answering system, use the  
menu from a handset or press /pLAy/sTOp on the telephone base (see  
message playback on page 47).  
Call screening  
If the answering system and call screening are on, the announcement and  
the incoming message can be broadcast at the telephone base or the  
handset when a call arrives.  
Call screening at the base:  
You can turn call screening on or off using the handset  
(see Call screening on page 41). When call screening  
is off, you can temporarily turn on the call screening  
by pressing /pLAy/sTOp or /vOLumE+ on the  
telephone base. The call screening will automatically be  
off for the next incoming call.  
45  
 
Answering system  
Answering system overview  
If call screening is on and you want to adjust the playback volume to a  
comfortable level (1-8) while it is recording messages, press / /-vOLumE+  
on the telephone base. This volume setting is shared with message playback,  
so when you play messages at volume 1, they play at a very low volume. If  
you turn up the volume for playback, the call screening for the next incoming  
message plays at the same volume level.  
If call screening is on and you want to silence the telephone base while it is  
recording messages, press /pLAy/sTOp on the telephone base. The call  
screening will be on for the next incoming call.  
Call screening at the handset:  
If the answering system is turned on, when there is an incoming call and it is  
answered by the answering system, the handset screen shows “TO SCREEN  
CALL, PRESS [SELECT].” By pressing mENu/sELECT, you can screen the call at  
the handset.  
Call intercept  
While call screening, you can stop it manually and speak to the caller.  
• If the call is screened at the base, press  
pHONE/FLAsH or /spEAKEr on the handset to  
stop recording and speak to the caller.  
• If the call is screened at the handset, press  
pHONE/FLAsH on the handset to stop recording  
and speak to the caller. Then you can press  
/spEAKEr to switch between the speakerphone and the handset.  
Temporarily turn off the message alert tone  
To temporarily silence the message alert tone:  
• When the telephone base is in idle mode, press any  
telephone base key (except /HANDsET LOCATOr).  
The message alert tone is activated again with the next  
incoming message.  
notes:  
When the telephone base is in idle mode, if you press x/DELETE to temporarily silence the  
message alert tone, there is a voice prompt directing you to press x/DELETE again to delete  
all old messages (see Delete all old messages on page 49). If you are not going to delete all  
old messages, wait at least 5 seconds to allow the telephone base to return to idle mode.  
To turn off the message alert tone, see message alert tone on page 42.  
46  
 
Answering system  
Message playback  
Listen to messages  
You can use either a handset or the telephone base to play messages. If  
there are new messages, the system plays back only the new messages (in  
chronological order). If there are no new messages, the system plays back all  
old messages (in chronological order).  
When playback begins, the total number of messages is announced. Before  
each message, you hear the date and time it was received. After the last  
message, you hear “End of messages.” If the system has less than three  
minutes of recording time left, you hear “Less than 3 minutes to record.” If  
the answering system memory is full, you hear “Memory is full.”  
notes:  
If the date and time is not set when a message is recorded, the system announces, “Time and  
date not set” before the message is played. To set the date and time, see set date/time on  
page 13.  
Only one handset or the telephone base can access the answering system at a time.  
While a handset is on a call, you cannot play messages.  
To listen to messages at the telephone base:  
1. Press /pLAy/sTOp on the telephone base to listen  
to the messages.  
2. The system announces the number of messages, then  
begins playback. The message sequence is shown on  
the message window.  
3. Press /pLAy/sTOp to stop the playback.  
note: If there are no messages in the answering system, when in Step 1 above, the system  
announces, “You have no message.”  
>PLAY MESSAGES  
To listen to messages at the handset:  
ANSWERING SYS  
1. Press mENu/sELECT when in idle mode to enter the  
main menu.  
2. Press mENu/sELECT to select >pLAy mEssAGEs.  
16 NEW MESSAGES  
3. The system announces the number of messages, then  
03 OLD MESSAGES  
begins playback. The message sequence is shown on the  
handset’s screen.  
4. Press 5 to stop the playback.  
note: If there are no messages in the answering system, the handset  
shows NO mEssAGE and announces, “You have no message.”  
3-DELETE  
5-STOP  
6-SKIP  
4-RESTART  
MSG #  
10:30PM  
1/16  
47  
 
Answering system  
Message playback  
Options during playback  
When a message is playing, you can adjust the playback volume, skip, repeat,  
or delete the message.  
When messages are playing on the telephone base:  
• Press / /-vOLumE+ to adjust the message playback volume (1-8).  
• To repeat the message currently playing, press  
/rEpEAT after the answering system plays the date  
and time the current message was received.  
• To listen to the previous messages, press /rEpEAT  
while the answering system is playing the date and  
time the current message was received.  
• Press /sKIp to skip to the next message.  
• Press x/DELETE to delete the message. The telephone  
base announces, “Message deleted.”  
• Press /pLAy/sTOp to stop the playback.  
When messages are playing on the handset:  
• Press DIr/vOLumE to increase or press CID/vOLumE to decrease the  
message playback volume.  
• Press /spEAKEr to switch between speakerphone and handset.  
• To repeat the message currently playing, press 4 after the answering  
system plays the date and time the current message was received.  
• To listen to the previous messages, press 4 while the  
answering system is playing the date and time the current  
message was received.  
• Press 6 to skip to the next message.  
• Press 3 to delete the message. The handset announces,  
Message deleted.”  
• Press 5 to stop playback.  
48  
 
Answering system  
Message playback  
Delete all old messages  
Use this feature to delete all old messages. Once deleted, you cannot  
retrieve the deleted messages. New (unheard) messages cannot be deleted  
until you have listened to them.  
note: If there are no old messages and you press x/DELETE twice on the telephone base,  
the system announces, “You have no old message.” When you select DELETE ALL OLD on the  
handset, the screen shows NO mEssAGE.  
To delete all old messages at the telephone base:  
1. Press x/DELETE on the telephone base when the  
answering system is not in use. The system announces,  
“To delete all old messages, press delete again.”  
2. Press x/DELETE within three seconds. The system  
announces, “All old messages deleted.”  
To delete all old messages at the telephone handset:  
1. Press mENu/sELECT when in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >ANsWErING sys, then press  
mENu/sELECT.  
3. Press CID or DIr to scroll to >DELETE ALL OLD. Press  
>DELETE ALL OLD  
RECORD MEMO  
mENu/sELECT. The screen shows DELETE ALL OLD  
mEssAGEs?  
4. Press mENu/sELECT to confirm. The screen shows  
DELETING... and then ALL OLD msGs DELETED! with a  
confirmation tone.  
-Or-  
Press  
OFF/CANCEL to exit and leave all old messages intact.  
49  
 
Answering system  
Recording and playing memos  
Memos are messages you record yourself. They are saved, played and deleted  
exactly like incoming messages. You can record a memo as a reminder to  
yourself, or leave a message for someone else using the same telephone. The  
maximum length of a memo is 3 minutes.  
record a memo  
1. Press mENu/sELECT when in idle mode to enter the main menu.  
2. Press CID or DIr to scroll to >ANsWErING sys, then  
RECORD MEMO...  
press mENu/sELECT.  
5-STOP  
3. Press CID or DIr to scroll to >rECOrD mEmO.  
4. Press mENu/sELECT. The system announces, “Record  
after the tone. Press 5 when you are done.”  
5. Speak towards the microphone on the handset after a long beep. You can  
record a memo up to three minutes. Memos shorter than two seconds are  
not recorded.  
6. Press 5 to stop recording. The system announces “Recorded” to confirm  
the recording has finished.  
notes:  
If the answering system memory is full, and you press mENu/sELECT while in Step 4, the  
answering system announces, “Memory is full.” You need to delete some messages before  
you can record a memo.  
Memo also cannot be recorded when there is a handset or the base accessing the  
answering system.  
play back memos  
Memos are stored as messages. See message playback on page 47 for  
instructions on playback and deletion.  
50  
 
Answering system  
Message window displays  
The message window on the telephone base displays the total number of  
messages. See the table below for other message window displays.  
0
There are no messages in the answering system.  
0
After a power failure, the number in the message window flashes to  
indicate that the date and time need to be set.  
(flashing)  
1-99  
Total number of messages and memos.  
Current message number during old message playback.  
1-99  
Total number of new messages and memos. The number flashes when  
there are new messages that have not been reviewed.  
(flashing)  
Current message number during new message playback.  
After a power failure, the number in the message window flashes to  
indicate that the date and time need to be set.  
1-99 and F  
Memory is full. Messages must be deleted before new messages can  
be recorded.  
(alternating)  
--  
The answering system is being programmed by a system handset.  
The answering system is answering a call or recording a memo  
or announcement.  
The answering system is being accessed remotely.  
The directory or caller ID is being accessed by a system handset.  
0-6  
1-8  
Telephone base ringer volume while adjusting.  
Speaker volume level of the telephone base while adjusting.  
51  
 
Answering system  
Remote access  
You can access the answering system remotely by dialing your home  
telephone number from any touch-tone telephone.  
remotely access the answering system  
1. Dial your telephone number from any touch-tone telephone.  
2. When the answering system answers, enter the two-digit remote access  
code (19, by default; refer to remote access code on page 42). The  
answering system automatically announces the number of messages (new  
or old) if there are any.  
3. If there are new messages, the answering system automatically begins to  
play all new messages only.  
-Or-  
If there are no new messages, the answering system automatically begins  
to play all old messages.  
4. You can also enter the remote commands:  
Play all messages  
1
Press to listen to all messages. If there are new messages,  
the system plays only the new messages (in chronological  
order). If there are no new messages, the system plays all old  
messages (in chronological order).  
Play new messages  
Press to listen to new messages only.  
2
Delete a message  
3
Press during message playback to delete the current message.  
Press to delete all old messages.  
Delete all old messages  
33  
Replay the current or  
previous message  
4
To repeat the message currently playing, press 4 after the  
answering system plays the day and time the current message  
was received.  
To listen to the previous message, press 4 while the  
answering system is playing the day and time the current  
message was received.  
Stop  
Press to stop playback and recording.  
5
Play help menu  
Press to listen to a list of remote commands.  
TONE  
5
Skip to next message  
6
Press during playback to skip the current message and  
advance to the next message.  
Record an announcement Press to record a new announcement. Begin speaking after the  
TONE  
7
long beep.  
Turn system on or off  
Press to turn the answering system on or off.  
0
Exit  
Press to end remote access (the call ends).  
8 or hang up  
52  
 
Answering system  
Remote access  
5. Hang up to end the call and save all messages.  
There is a wallet card listing the remote commands at the back of this user’s  
manuals. Cut it out and keep it in your wallet for quick reference.  
notes:  
If you do not enter a valid remote access code, there is no response until the correct code  
is entered.  
If the date and time are not set when a message is recorded, the system announces, “Time  
and date not set” before the answering system announces the number of messages.  
If there are no messages in the answering system, the system announces, “You have  
no message.”  
If there are no new messages in the answering system and you press 2 to play new  
messages, the system announces, “You have no new message.”  
Once the messages have played, the telephone announces the help menu options. If you do  
not press any key with 20 seconds, the remote access call ends automatically.  
If the memory is full, the answering system answers after 10 rings and announces, “Memory  
is full. Enter the remote access code.” Enter your remote access code to access the messages  
and announcements.  
When the answering system is turned off, the telephone answers after 10 rings, and  
announces, “Please enter your remote access code.”  
53  
Appendix  
Screen icons, indicator lights and alert tones  
screen icons  
Low battery; place the handset in the  
telephone base or charger to charge.  
Indicates the battery charge level.  
Battery is charging.  
(flashing)  
or or  
HANDSET 1  
16 MISSED CALLS  
MSG #  
10:30PM  
10/16  
(animated display)  
or  
(animated display)  
The speakerphone is in use.  
The handset ringer is turned off.  
New voicemail received from the  
telephone service provider.  
ANs ON  
The answering system is turned on.  
New message in the answering system.  
NEW  
While reviewing the caller ID history, calls  
that have not been reviewed.  
muTE  
The microphone is muted.  
msG #  
While playing messages, the sequence of  
the message currently playing. (XX/YY; XX  
is the number of the message currently  
playing; YY is the total number of all new  
or old messages.)  
10/16  
Handset indicator lights  
CHArGE light  
On when the handset is charging in the telephone base  
or charger.  
Backlight (lighted display and dial pad)  
On when a call is coming in.  
On when a key is pressed.  
/spEAKEr light  
On when the speakerphone is in use.  
54  
 
Appendix  
Screen icons, indicator lights and alert tones  
Telephone base indicator lights  
/ANs. ON/OFF light  
On when the built-in answering system is on.  
IN usE light  
On when the handset is in use, when the answering system is  
answering an incoming call or when the answering system is  
being accessed remotely.  
Flashes slowly when another telephone on the same line is in use.  
Flashes quickly when there is an incoming call.  
Handset alert tones  
One short beep  
A key is pressed.  
(Key tone or playback  
confirmation tone)  
Plays at the end of each message.  
One long beep  
(Recording or playback  
confirmation tone)  
Beginning or end of recording.  
Plays at the end of all messages.  
Two short beeps  
(Error tone)  
The command has failed.  
You have reached the beginning or end of the list.  
You have reached the minimum or maximum listening volume.  
Three short beeps  
(Out-of-range or no-power-at-  
base warning tone)  
The handset is out of range or there is no power at the  
telephone base.  
Three short high-pitched beeps The telephone has completed the command successfully.  
(Confirmation tone)  
Four short beeps  
Low battery warning.  
(Low-battery warning tone)  
Telephone base alert tones  
One short beep  
Plays at the end of each message.  
(Playback confirmation tone)  
Beeps every 10 seconds  
(Message alert tone)  
Message alert tone is on and there are new messages.  
One long beep  
(Recording or playback  
confirmation tone)  
Call screening is on and the answering system is about to  
record a message.  
Plays at the end of all messages.  
55  
 
Appendix  
Handset display screen messages  
CALL LOG EmpTy  
You are accessing an empty caller ID history.  
CALL  
TrANsFErrED  
You have transferred an outside call to another cordless handset.  
The handset is calling another handset (for intercom calls).  
CALLING  
HANDsET x  
(For EL52301/EL52351/  
EL52401)  
CALLING OTHEr  
HANDsET  
(For EL52201/EL52251)  
COpy FrOm  
DIrECTOry  
The handset is loading the directory entries for the speed  
dial assignments.  
DIrECTOry EmpTy  
There are no directory entries.  
DIrECTOry FuLL  
The directory is full. You cannot save any new entries unless you  
delete some current entries.  
ENDED  
You have just ended a call.  
HANDsET x  
Another handset is calling.  
Is CALLING  
INCOmING CALL  
There is a call coming in.  
INTErCOm  
INTErCOm ENDED  
INTErCOm TO:  
The handset is on an intercom call.  
The intercom call is just ended.  
You have started the intercom process, and need to enter the  
(For EL52301/EL52351/ number of the handset you wish to call.  
EL52401)  
LINE IN usE  
An extension telephone on the same line or one of the handsets is  
in use.  
LOW BATTEry  
mICrOpHONE ON  
muTED  
The battery needs to be charged.  
Mute is off so the other party can hear your voice.  
The microphone is off.  
NEW vOICEmAIL  
There are new voicemail messages from your telephone  
service provider.  
NO BATTEry  
The handset in the telephone base or charger does not have a  
battery properly installed.  
NO LINE  
There is no telephone line connected.  
NO mEssAGE  
There are no messages in the answering system.  
56  
 
Appendix  
Handset display screen messages  
NOT AvAILABLE  
AT THIs TImE  
Someone else is already using the directory, speed dial list, caller  
ID history or answering system.  
NumBEr  
ALrEADy sAvED  
The telephone number you have entered is already stored in  
the directory.  
OTHEr HANDsET  
Is CALLING  
The other handset is calling.  
(For EL52201/EL52251)  
OuT OF rANGE Or  
The handset has lost communication with the telephone base.  
NO pWr AT BAsE  
OuTsIDE CALL  
You switch to an external call during an intercom call.  
The telephone base is paging all handsets.  
The handset is on a call.  
pAGING  
pHONE  
pLACE IN  
CHArGEr  
The battery is very low. The handset should be placed in the  
telephone base or charger.  
rEC mEm LOW  
rEC mEm FuLL  
rINGEr muTED  
sAvED  
The answering system has less than 3 minutes to record.  
The answering system memory is full.  
The ringer is muted temporarily during an incoming call.  
An entry has been successfully saved in the directory.  
The handset speakerphone is in use.  
spEAKEr  
uNABLE TO CALL.  
You cannot dial out a number when the line is in use.  
LINE IN usE  
uNABLE TO CALL.  
Intercom failed.  
Try AGAIN  
The handset loses its connection to the telephone base but its  
battery status is in low battery mode or greater.  
uNABLE TO sAvE  
You cannot save a caller ID history entry to the directory without  
a number.  
xx mIssED CALLs  
There are XX new calls in the caller ID history.  
xx NEW mEssAGEs  
There are XX new messages in the answering system.  
57  
Appendix  
Troubleshooting  
If you have difficulty with your telephone, please try the suggestions below.  
For customer service, or to purchase accessories or replacement parts, visit  
our website at www.telephones.att.com, or call 1 (866) 288-4268.  
When you call customer service, you  
will need the serial number or model  
number found on the bottom of the telephone base.  
my telephone doesn’t work at all.  
• Make sure the power cord is securely plugged in.  
• Make sure that the battery connector is securely plugged into the  
cordless handset.  
• Make sure the telephone line cord is securely and firmly plugged into the  
telephone base and the telephone wall jack.  
• Charge the battery in the cordless handset for at least 10 hours. For  
optimum daily performance, return the cordless handset to the telephone  
base or charger when not in use.  
• If the battery is depleted, it may take approximately 30 minutes to charge  
the handset before it shows LOW BATTEry, refer to Battery charging on  
page 6 for details.  
• Reset the telephone base. Unplug the electrical power. Wait for  
approximately 15 seconds, then plug it back in. Allow up to one minute for  
the cordless handset and telephone base to reset.  
• You may need to purchase a new battery. Please refer to Battery installation  
on page 5.  
I cannot get a dial tone.  
• First try all of the suggestions above.  
• Move the cordless handset closer to the telephone base. You might have  
moved out of range.  
• If the previous suggestions don’t work, disconnect the telephone base from  
the telephone wall jack and connect to a different telephone. If there is no  
dial tone on that handset either, the problem is in your wiring or telephone  
service. Contact your telephone service provider (charges may apply).  
• Your telephone line cord might be defective. Try installing a new telephone  
line cord.  
I cannot dial out.  
• First try all the suggestions in the item I cannot get a dial tone above.  
58  
 
Appendix  
Troubleshooting  
• Make sure you have a dial tone before dialing. The cordless handset may  
take a second or two to find the telephone base and produce a dial tone.  
This is normal. Wait an extra second before dialing.  
• Check that all the telephones connected to the same telephone line are  
hung up.  
• Make sure to set the dial mode to the correct setting (pulse dialing or tone  
dialing) for the service in your area (see Battery installation and charging  
on pages 5-6).  
• Eliminate any background noise. Noise from a television, radio or other  
appliances may cause the telephone not to dial out properly. If you cannot  
eliminate the background noise, first try muting the cordless handset  
before dialing, or dialing from another room with less background noise.  
• If other telephones in your home are having the same problem, the  
problem is in your wiring or telephone service. Contact your telephone  
service provider (charges may apply).  
my cordless handset isn’t performing normally.  
• Make sure the power cord is securely plugged into the telephone base.  
Plug the power adapter into a different, working electrical outlet not  
controlled by a wall switch.  
• Move the cordless handset closer to the telephone base. You might have  
moved out of range.  
• Reset the telephone base. Unplug the electrical power. Wait for 15  
seconds then plug it back in. Allow up to one minute for the cordless  
handset and telephone base to reset.  
• Other electronic products such as HAM radios and other DECT phones  
can cause interference to your cordless telephone. Try installing your  
telephone as far away as possible from these types of electronic devices.  
OuT OF rANGE Or NO pWr AT BAsE appears on my cordless handset.  
• Ensure that the telephone base is powered on.  
• Place the cordless handset in the telephone base for one minute to allow  
the cordless handset and base to synchronize.  
• Move the cordless handset closer to the telephone base. You might have  
moved out of range.  
• Reset the telephone base. Unplug the electrical power. Wait for 15  
seconds then plug it back in. Allow up to one minute for the cordless  
handset and telephone base to reset.  
59  
Appendix  
Troubleshooting  
• Other electronic products such as HAM radios and other DECT phones  
can cause interference to your cordless telephone. Try installing your  
telephone as far away as possible from these types of electronic devices.  
The batteries do not hold a charge.  
• If the cordless handset is in the telephone base or charger and the charge  
light does not come on, refer to the item The charge light is off on this page.  
• Charge the battery in the cordless handset for at least 10 hours. For  
optimum daily performance, return the cordless handset to the telephone  
base or charger when not in use.  
• If the battery is depleted, it may take approximately 30 minutes to charge  
the handset before it shows LOW BATTEry. Refer to Battery charging on  
page 6 for details.  
• You may need to purchase a new battery. Please refer to Battery  
installation on page 5.  
The charge light is off.  
• Make sure the power cord is plugged in correctly and securely.  
• Make sure the battery is installed correctly in the handset. Follow the  
instruction in Battery installation on page 5 to install the battery.  
• Unplug the electrical power. Wait for 15 seconds then plug it back in. Allow  
up to one minute for the cordless handset and telephone base to reset.  
• Clean the cordless handset and telephone base charging contacts each  
month using a pencil eraser or cloth.  
I get noise, static, or weak signals even when I’m near the telephone base.  
• If you subscribe to high-speed Internet service (DSL - digital subscriber  
line) through your telephone line, you must install a DSL filter between  
the telephone line cord and the telephone wall jack (see Telephone base  
and charger installation on page 4). The filter prevents noise and caller  
ID problems caused by DSL interference. Please contact your DSL service  
provider for more information about DSL filters.  
• Other electronic products such as HAM radios and other DECT phones  
can cause interference to your cordless telephone. Try installing your  
telephone as far away as possible from these types of electronic devices.  
• Do not install this telephone near a microwave oven or on the same  
electrical outlet. You may experience decreased performance while the  
microwave oven is operating.  
60  
Appendix  
Troubleshooting  
• If your telephone is plugged in with a modem or a surge protector, plug  
the telephone (or modem/surge protector) into a different location. If this  
doesn’t solve the problem, relocate your telephone or modem farther  
apart from one another, or use a different surge protector.  
• Relocate your telephone to a higher location. The telephone will likely  
have better reception when installed in a high area.  
• If the other telephones in your home are having the same problem, the  
problem is in your wiring or telephone service. Contact your telephone  
service provider (charges may apply).  
I experience poor sound quality when using the speakerphone.  
• For increased sound quality while using the speakerphone, place the  
handset on a flat surface with the dial pad facing up.  
• When using a speakerphone, controlling background noise in your  
environment is essential. While you are listening to your party, press  
muTE/DELETE to temporarily turn your microphone off. When it is your turn  
to speak, remember to press muTE/DELETE again to turn the microphone on.  
• Excessive background noise will cause a speakerphone to fade in and  
out. Try controlling the background noise by turning off any audio devices  
near the speakerphone. Also, try to avoid interrupting the person at the  
other end of the conversation while they are speaking. If background noise  
cannot be controlled, you should terminate speakerphone operation and  
return to normal handset mode.  
I hear other calls while using my telephone.  
• Disconnect the telephone base from the telephone wall jack, and plug in  
a different telephone. If you still hear other calls, the problem is probably  
in your wiring or telephone service. Call your telephone service provider  
(charges may apply).  
my calls cut in and out while I’m using my cordless handset.  
• Other electronic products such as HAM radios and other DECT phones  
can cause interference to your cordless telephone. Try installing your  
telephone as far away as possible from these types of electronic devices.  
• Move the handset closer to the base. The operating range may vary with  
environmental conditions and time of use. There may be places within your  
environment that a cordless telephone will not work well. If the problem  
only occurs in certain areas of your environment, you can conclude that  
there is nothing wrong with the telephone.  
61  
Appendix  
Troubleshooting  
• Do not install this telephone near a microwave oven or on the same  
electrical outlet. You may experience decreased performance while the  
microwave oven is operating.  
• If your telephone is plugged in with a modem or surge protector, plug  
the telephone (or modem/surge protector) into a different location. If this  
doesn’t solve the problem, relocate your telephone or modem farther  
apart from one another, or use a different surge protector.  
• Relocate your telephone base to a higher location. The telephone will have  
better reception when installed in a high area.  
• If the other telephones in your home are having the same problem, the  
problem is in your wiring or telephone service. Contact your telephone  
service provider (charges may apply).  
• If you subscribe to high-speed Internet service (DSL - digital subscriber  
line) through your telephone line, you must install a DSL filter between  
the telephone line cord and the telephone wall jack (see Telephone base  
and charger installation on page 4). The filter prevents noise and caller  
ID problems caused by DSL interference. Please contact your DSL service  
provider for more information about DSL filters.  
my cordless handset does not ring when I receive a call.  
• Make sure that the ringer is not turned off. Refer to ringer volume on  
page 11.  
• Make sure the telephone line cord is plugged securely into the telephone  
base and the telephone wall jack. Make sure the power cord is securely  
plugged in.  
• The cordless handset may be too far from the telephone base.  
• Charge the battery in the cordless handset for at least 10 hours. For  
optimum daily performance, return the cordless handset to the telephone  
base or charger when not in use.  
• You may have too many extension telephones on your telephone line to  
allow all of them to ring simultaneously. Try unplugging one telephone at  
a time until the telephone start ringing.  
• The layout of your home or office might be limiting the operating range.  
Try moving the telephone base to another location, preferably on an  
upper floor.  
• If the other telephones in your home are having the same problem, the  
problem is in your wiring or telephone service. Contact your telephone  
service provider (charges may apply).  
62  
Appendix  
Troubleshooting  
• Test a working telephone at the telephone wall jack. If another telephone  
has the same problem, the problem is the telephone wall jack. Contact  
your telephone service provider (charges may apply).  
• Other electronic products such as HAM radios and other DECT phones  
can cause interference to your cordless telephone. Try installing your  
telephone as far away as possible from these types of electronic devices.  
• Completely remove then replace the battery. Place the cordless handset  
in the telephone base. Wait for the cordless handset to reestablish its  
connection with the telephone base. Allow up to one minute for this to  
take place.  
• Your telephone line cord might be defective. Try installing a new telephone  
line cord.  
my caller ID isn’t working.  
• Caller ID is a subscription service. You must subscribe to this service from  
your telephone service provider for this feature to work on your telephone.  
• Your caller must be calling from an area that supports caller ID.  
• Both your and your caller’s telephone service providers must use caller ID  
compatible equipment.  
• Make sure the home area code is set correctly in the telephone (see Home  
area code on page 14).  
• If you subscribe to high-speed Internet service (DSL - digital subscriber  
line) through your telephone line, you must install a DSL filter between  
the telephone line and the telephone wall jack (see Telephone base and  
charger installation on page 4). The filter prevents noise and caller ID  
problems caused by DSL interference. Please contact your DSL service  
provider for more information about DSL filters.  
my telephone does not receive caller ID when on a call.  
• Make sure you subscribe to caller ID with call waiting features provided by  
your telephone service provider. Caller ID features work only if both you  
and the caller are in areas offering caller ID service, and if both telephone  
service providers use compatible equipment.  
63  
Appendix  
Troubleshooting  
A
icon shows on the display and I don’t know why.  
• Your telephone has voicemail indication that is separate from the  
built-in answering system. If appears on the display, then your  
telephone has received a signal from your telephone service provider  
that you have a voicemmail message waiting for you to retrieve from  
your telephone service provider. Contact your telephone service provider  
for more information on how to access your voicemail.  
I cannot retrieve voicemail messages.  
• Your telephone has both a built-in answering system and voicemail  
indication. They are independent features and each alerts you to new  
messages differently (see Answering system and voicemail indicators on  
page 44). If you subscribe to voicemail service from your telephone service  
provider (charges may apply), contact your telephone service provider for  
more information on how to access your voicemail.  
Incomplete messages.  
• If a caller leaves a very long message, part of it may be lost after the  
system disconnects the call after the maximum recording time you have  
set (see recording time on page 43).  
• If the caller pauses for longer than seven seconds, the answering system  
stops recording and disconnects the call.  
• If the answering system’s memory becomes full during a message, the  
answering system stops recording and disconnects the call.  
• If the caller’s voice is very soft, the answering system may stop recording  
and disconnects the call.  
• If someone picks up the call at a telephone on the same line during a  
message, the answering system stops recording and disconnects the call.  
Part of the message may be lost.  
Difficulty hearing messages.  
• Press / /-vOLumE+ to adjust the speaker volume on the telephone base.  
• Press DIr/vOLumE to increase the message playback volume on a handset.  
The answering system does not answer after correct number of rings.  
• Make sure the answering system is on. When the answering system is on,  
ANs ON should show on the handset and the /ANs. ON/OFF light is lit  
on the telephone base (see Answer on/off on page 40).  
• If toll saver is selected, the number of rings changes to two when there  
are new messages (see Number of rings on page 41).  
64  
Appendix  
Troubleshooting  
• If the memory is full or the answering system is off, the answering system  
answers after 10 rings.  
• In some cases, the answering system is affected by the ringing system  
used by the telephone service provider.  
• If you subscribe to voicemail service, change the number of rings so  
that your answering system answers before your voicemail answers (see  
Answering system and voicemail indicators on page 44). To determine  
how many rings activate your voicemail, contact your telephone  
service provider.  
• If there is a fax machine connected to the same telephone line, try  
disconnecting the fax machine. If that solves the problem, consult your  
fax machine documentation for information on compatibility with  
answering systems.  
The answering system announces “time and date not set.”  
• You need to reset the date and time (see set date/time on page 13).  
The answering system does not respond to the remote commands.  
• Make sure to enter your remote access code correctly (see remote access  
code on page 42).  
• Make sure you are calling from a touch-tone telephone. When you dial a  
number, you should hear tones. If you hear clicks, the telephone is not a  
touch-tone telephone and cannot activate the answering system.  
• The answering system may not detect the remote access code while your  
announcement is playing. Try waiting until the announcement is over  
before entering the code.  
• There may be interference on the telephone line you are using. Press  
dialing keys firmly.  
The answering system does not record messages.  
• Make sure the answering system is on (see Answer on/off on page 40).  
• Make sure the memory of the answering system is not full. When the  
answering machine memory is full, it does not record new messages until  
some old messages are deleted.  
• If you subscribe to voicemail service, change the number of rings so  
that your answering system answers before your voicemail answers (see  
Answering system and voicemail indicators on page 44). To determine  
how many rings activate your voicemail, contact your telephone  
service provider.  
65  
Appendix  
Troubleshooting  
• If there is a fax machine connected to the same telephone line, try  
disconnecting the fax machine. If that solves the problem, consult your  
fax machine documentation for information on compatibility with  
answering systems.  
Announcement is not clear.  
• When you record your announcement, make sure you speak in a normal  
tone of voice, toward the microphone on the handset.  
• Make sure there is no background noise (TV, music, etc.) while recording.  
I subscribe to a nontraditional telephone service that uses my computer  
to establish connections, and my telephone doesn’t work.  
• Make sure your computer is powered on.  
• Make sure your Internet connection is working properly.  
• Make sure that the software is installed and running for your nontraditional  
telephone service.  
• Make sure to plug your USB port adapter into a dedicated USB port on  
your computer. Do not plug into a multiple port USB hub (USB splitter)  
that is not powered.  
• In a few rare instances, the USB port on your computer may not have  
enough power. In these instances, try using a USB hub with its own  
external power supply.  
• If you are using a firewall, it may prevent access to your nontraditional  
telephone service. Contact your service provider for more information.  
Common cure for electronic equipment:  
If the telephone is not responding normally, try resetting the telephone. Do  
the following in the order listed.  
1. Disconnect the power to the telephone base.  
2. Disconnect the cordless handset battery, and spare battery, if applicable.  
3. Wait a few minutes.  
4. Connect power to the telephone base.  
5. Completely remove then replace the battery. Place the cordless handset  
into the telephone base.  
6. Wait for the cordless handset to reestablish its connection with the  
telephone base. Allow up to one minute for this to take place.  
66  
Appendix  
Maintenance  
Taking care of your telephone  
• Your cordless telephone contains sophisticated electronic parts, so it must  
be treated with care.  
• Avoid rough treatment.  
• Place the handset down gently.  
• Save the original packing materials to protect your telephone if you ever  
need to ship it.  
Avoid water  
• Your telephone can be damaged if it gets wet. Do not use the handset in  
the rain, or handle it with wet hands. Do not install the telephone base  
near a sink, bathtub or shower.  
Electrical storms  
• Electrical storms can sometimes cause power surges harmful to electronic  
equipment. For your own safety, take caution when using electric  
appliances during storms.  
Cleaning your telephone  
• Your telephone has durable plastic casing that should retain its luster for  
many years. Clean it only with a soft cloth slightly dampened with water  
or mild soap.  
• Do not use excess water or cleaning solvents of any kind.  
Remember that electrical appliances can cause serious injury if used when you are wet or  
standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL  
YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull  
the telephone out by the unplugged cords.  
67  
 
Appendix  
Important safety information  
This symbol is to alert you to important operating or servicing instructions that may  
appear in this user’s manual. Always follow basic safety precautions when using this  
product to reduce the risk of injury, fire, or electric shock.  
safety information  
read and understand all instructions in the user’s manual. Observe all markings on  
the product.  
Avoid using a telephone during a thunderstorm. There might be a slight chance of electric  
shock from lightning.  
Do not use a telephone in the vicinity of a gas leak. Under certain circumstances, a spark  
may be created when the adapter is plugged into the power outlet, or when the handset is  
replaced in its cradle. This is a common event associated with the closing of any electrical  
circuit. The user should not plug the phone into a power outlet, and should not put a charged  
handset into the cradle, if the phone is located in an environment containing concentrations  
of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such  
an environment could create a fire or explosion. Such environments might include: medical  
use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline  
vapors; etc.); a leak of natural gas; etc.  
Do not use this product near water, or when you are wet. For example, do not use it in a  
wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub.  
Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any  
liquids, unplug any line or power cord immediately. Do not plug the product back in until it  
has dried thoroughly.  
Install this product in a protected location where no one can trip over any line or power  
cords. Protect cords from damage or abrasion.  
If this product does not operate normally, read Troubleshooting on pages 58-66 in this  
user’s manual. If you cannot solve the problem, or if the product is damaged, refer to  
Limited warranty on pages 72-73. Do not open this product except as may be directed in  
your user’s manual. Opening the product or reassembling it incorrectly may expose you to  
hazardous voltages or other risks.  
replace batteries only as described in Battery installation and charging on pages 5-6 in  
your user’s manual. Do not burn or puncture batteries — they contain caustic chemicals.  
The power adapters are intended to be correctly oriented in a vertical or floor mount  
position. The prongs are not designed to hold the plug in place if they are plugged into a  
ceiling or an under-the-table or cabinet outlet.  
CAuTION: Use only the power adapters provided with this product. To obtain a  
replacement, visit our website at www.telephones.att.com, or call  
1 (866) 288-4268.  
Especially about cordless telephones  
privacy: The same features that make a cordless telephone convenient create some  
limitations. Telephone calls are transmitted between the telephone base and the handset  
by radio waves, so there is a possibility that your cordless telephone conversations could  
be intercepted by radio receiving equipment within range of the cordless handset. For this  
reason, you should not think of cordless telephone conversations as being as private as  
those on corded telephones.  
68  
 
Appendix  
Important safety information  
Electrical power: The telephone base of this cordless telephone must be connected to a  
working electrical outlet which is not controlled by a wall switch. Calls cannot be made  
from the handset if the telephone base is unplugged, switched off or if the electrical  
power is interrupted.  
potential Tv interference: Some cordless telephones operate at frequencies that may  
cause interference to TVs and VCRs. To minimize or prevent such interference, do not place  
the telephone base of the cordless telephone near or on top of a TV or VCR. If interference  
is experienced, moving the cordless telephone farther away from the TV or VCR will often  
reduce or eliminate the interference.  
rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.  
Exercise care in handling batteries in order not to create a short circuit with conductive  
material such as rings, bracelets, and keys. The battery or conductor may overheat and cause  
harm. Observe proper polarity between the battery and the battery charger.  
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner.  
Do not burn or puncture. Like other batteries of this type, if burned or punctured, they could  
release caustic material which could cause injury.  
The RBRC™ Seal means that the manufacturer is voluntarily participating in  
an industry program to collect and recycle nickel-metal hydride rechargeable  
batteries when taken out of service within the United States. These batteries  
may be taken to a participating local retailer of replacement batteries or  
recycling center. Or you may call 1 (800) 8-BATTERY for locations accepting  
spent Ni-MH batteries.  
precautions for users of implanted cardiac pacemakers  
Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology  
Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the  
interference between portable wireless telephones and implanted cardiac pacemakers. Supported  
by the U.S. Food and Drug Administration, WTR recommends to physicians that:  
pacemaker patients  
Should keep wireless telephones at least six inches from the pacemaker.  
Should NOT place wireless telephones directly over the pacemaker, such as in a breast  
pocket, when it is turned ON.  
Should use the wireless telephone at the ear opposite the pacemaker.  
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons  
using wireless telephones.  
Especially about telephone answering systems  
Two-way recording: This unit does not sound warning beeps to inform the other party that the  
call is being recorded. To ensure that you are in compliance with any federal or state regulations  
regarding recording a telephone call, you should start the recording process and then inform the  
other party that you are recording the conversation.  
sAvE THEsE INsTruCTIONs  
69  
 
Appendix  
FCC Part 68 and ACTA  
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted  
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or  
bottom of this equipment contains, among other things, a product identifier in the format US:  
AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.  
The plug and jack used to connect this equipment to premises wiring and the telephone network  
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A  
compliant telephone cord and modular plug is provided with this product. It is designed to be  
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be  
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions  
in the user’s manual.  
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect  
to your telephone line and still have them ring when you are called. The REN for this product is  
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,  
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more  
information, please contact your telephone service provider.  
This equipment may not be used with Party Lines. If you have specially wired alarm dialing  
equipment connected to your telephone line, ensure the connection of this equipment does  
not disable your alarm equipment. If you have questions about what will disable the alarm  
equipment, consult your telephone service provider or a qualified installer.  
If this equipment is malfunctioning, it must be unplugged from the modular jack until the  
problem has been corrected. Repairs to this telephone equipment can only be made by the  
manufacturer or its authorized agents. For repair procedures, follow the instructions outlined  
under the Limited Warranty.  
If this equipment is causing harm to the telephone network, the telephone service provider may  
temporarily discontinue your telephone service. The telephone service provider is required to  
notify you before interrupting service. If advance notice is not practical, you will be notified as  
soon as possible. You will be given the opportunity to correct the problem and the telephone  
service provider is required to inform you of your right to file a complaint with the FCC.  
Your telephone service provider may make changes in its facilities, equipment, operation, or  
procedures that could affect the proper functioning of this product. The telephone service  
provider is required to notify you if such changes are planned.  
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.  
If this product has memory dialing locations, you may choose to store emergency telephone numbers  
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:  
Remain on the line and briefly explain the reason for the call before hanging up.  
Perform such activities in off-peak hours, such as early morning or late evening.  
Industry Canada  
Operation is subject to the following two conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any interference, including interference that may  
cause undesired operation.  
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry  
Canada technical specifications were met.  
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1B. The REN is an  
indication of the maximum number of devices allowed to be connected to a telephone interface.  
The termination on an interface may consist of any combination of devices subject only to the  
requirement that the sum of the RENs of all the devices does not exceed five.  
This product meets the applicable Industry Canada technical specifications.  
70  
 
Appendix  
FCC Part 15  
This equipment has been tested and found to comply with the requirements for a Class B digital  
device under Part 15 of the Federal Communications Commission (FCC) rules.  
These requirements are intended to provide reasonable protection against harmful interference  
in a residential installation. This equipment generates, uses and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may cause harmful  
interference to radio communications. However, there is no guarantee that interference will not  
occur in a particular installation.  
If this equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the  
interference by one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver  
is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Changes or modifications to this equipment not expressly approved by the party responsible for  
compliance could void the user’s authority to operate the equipment.  
This device complies with Part 15 of the FCC rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful interference, and (2) this device must accept  
any interference received, including interference that may cause undesired operation. Privacy of  
communications may not be ensured when using this telephone.  
To ensure safety of users, the FCC has established criteria for the amount of radio frequency  
energy that can be safely absorbed by a user or bystander according to the intended usage  
of the product. This product has been tested and found to comply with the FCC criteria. The  
handset may be safely held against the ear of the user. The telephone base shall be installed  
and used such that parts of the user’s body other than the hands are maintained at a distance of  
approximately 20cm (8 inches) or more.  
This Class B digital apparatus complies with Canadian ICES-003.  
71  
 
Appendix  
Limited warranty  
The AT&T brand is used under license - any repair, replacement or warranty service, and all  
questions about this product should be directed to our website at  
www.telephones.att.com or call 1 (866) 288-4268.  
1. What does this limited warranty cover?  
The manufacturer of this AT&T branded product warrants to the holder of a valid proof of  
purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales  
package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the  
following terms and conditions, when installed and used normally and in accordance with the  
PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for  
products purchased and used in the United States of America and Canada.  
2. What will be done if the prODuCT is not free from defects in materials and workmanship  
during the limited warranty period (“materially defective prODuCT”)?  
During the limited warranty period, the manufacturer’s authorized service representative  
repairs or replaces at the manufacturer’s option, without charge, a materially defective  
PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished  
replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace  
it with a new or refurbished PRODUCT of the same or similar design. The manufacturer  
retains the defective parts, modules, or equipment. Repair or replacement of the PRODUCT,  
at the manufacturer’s option, is your exclusive remedy. The manufacturer returns the repaired  
or replacement products to you in working condition. You should expect the repair or  
replacement to take approximately 30 days.  
3. How long is the limited warranty period?  
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of  
purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the  
terms of this limited warranty, this limited warranty also applies to repaired or replacement  
PRODUCT for a period of either (a) 90 days from the date the repaired or replacement  
PRODUCT is shipped to you or (b) the time remaining on the original one-year limited  
warranty; whichever is longer.  
4. What is not covered by this limited warranty?  
This limited warranty does not cover:  
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,  
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or  
other liquid intrusion; or  
PRODUCT that has been damaged due to repair, alteration, or modification by anyone  
other than an authorized service representative of the manufacturer; or  
PRODUCT to the extent that the problem experienced is caused by signal conditions,  
network reliability or cable or antenna systems; or  
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or  
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic  
serial numbers have been removed, altered or rendered illegible; or  
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States  
of America or Canada, or used for commercial or institutional purposes (including but not  
limited to products used for rental purposes); or  
PRODUCT returned without a valid proof of purchase (see item 6 below); or  
Charges for installation or setup, adjustment of customer controls, and installation or  
repair of systems outside the unit.  
72  
 
Appendix  
Limited warranty  
5. How do you get warranty service?  
To obtain warranty service in Canada, visit www.telephones.att.com or call  
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s  
manual. A check of the PRODUCT’s controls and features might save you a service call.  
Except as provided by applicable law, you assume the risk of loss or damage during transit and  
transportation and are responsible for delivery or handling charges incurred in the transport  
of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced  
PRODUCT under this limited warranty. Transportation, delivery or handling charges are prepaid.  
The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the  
PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the  
terms of this limited warranty, the manufacturer notifies you and requests that you authorize the  
cost of repair prior to any further repair activity. You must pay for the cost of repair and return  
shipping costs for the repair of products that are not covered by this limited warranty.  
6. What must you return with the prODuCT to get warranty service?  
You must:  
a. Return the entire original package and contents including the PRODUCT to the service  
location along with a description of the malfunction or difficulty; and  
b. Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased  
(PRODUCT model) and the date of purchase or receipt; and  
c. Provide your name, complete and correct mailing address, and telephone number.  
7. Other limitations  
This warranty is the complete and exclusive agreement between you and the manufacturer  
of this AT&T branded PRODUCT. It supersedes all other written or oral communications  
related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT.  
The warranty exclusively describes all of the manufacturer’s responsibilities regarding the  
PRODUCT. There are no other express warranties. No one is authorized to make modifications  
to this limited warranty and you should not rely on any such modification.  
State/Provincial Law Rights: This warranty gives you specific legal rights, and you might also  
have other rights that vary from state to state or province to province.  
Limitations: Implied warranties, including those of fitness for a particular purpose and  
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited  
to one year from date of purchase. Some states/provinces do not allow limitations on how  
long an implied warranty lasts, so the above limitation might not apply to you. In no event  
shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar  
damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT  
or other associated equipment, the cost of substitute equipment, and claims by third parties)  
resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or  
limitation of incidental or consequential damages, so the above limitation or exclusion might  
not apply to you.  
please retain your original sales receipt as proof of purchase.  
73  
Appendix  
Technical specifications  
RF frequency band  
1921.536MHz — 1928.448MHz  
5
Channels  
Operating temperature  
32ºF — 122ºF  
0ºC — 50ºC  
Telephone base voltage  
(AC voltage, 60Hz)  
96 — 130Vrms  
DC6V @ 400mA  
2.4VDC — 3.2VDC  
AC6V @ 300mA  
Telephone base voltage  
(DC adapter output)  
Handset voltage  
Charger voltage  
(AC adapter output)  
Operating times*  
Talk time (handset): up to seven hours  
Talk time (speakerphone): up to four hours  
Standby: up to five days  
*Operating time varies depending on your actual use and the age of battery.  
DECT 6.0 digital technology  
Telecommunications (DECT) 6.0 is a new frequency band that transmits your  
voice across multiple channels. This technology provides superior quality of  
voice and sound, high protection against wiretapping and better range than 2.4  
GHz and 5.8 GHz phone systems, while not interfering with wireless routers.  
Telephone operating range  
This cordless telephone operates within the maximum power allowed by  
the Federal Communications Commission (FCC). Even so, this handset and  
telephone base can communicate over only a certain distance — which can  
vary with the locations of the telephone base and handset, the weather, and  
the construction of your home or office.  
74  
 
Appendix  
Index  
A
Dial a speed dial number, 32  
Dialing options, 36  
Dial mode, 14  
Alert tones, 54  
Alphabetical search, 29  
Announcement, 39  
Answer a call, 17  
Directory, 2630  
Directory storage, 26  
DSL filter, 1  
Answer an incoming call during an  
intercom call, 24  
E
Answering mode, 40  
Answering system, 3942  
Area code, 14, 33  
Elapsed time, 16  
End a call, 17  
F
B
Flash, 20  
Base ringer volume (ringer volume  
control), 15  
H
Base volume control, 15, 46  
Battery charging, 6  
Handset locator, 23  
Handset ringer tone (selectable  
ringer tone), 11  
Battery installation, 5  
Handset ringer volume (ringer  
volume control), 11  
C
Caller ID, 33  
I
Caller ID history (call log), 3438  
Call intercept, 46  
Call screening, 41, 45  
Call transfer (intercom transfer), 25  
Call waiting, 33  
Important safety information, 68  
Intercom call (intercom between  
handsets), 24  
K
Key tone, 13  
Chain dialing, 21  
Character chart, 28  
Charger installation, 4  
Clock, 13  
L
LCD language, 11  
Limited warranty, 72  
D
m
Date and time, 13  
Delete all caller ID history, 37  
Delete messages, 49  
Maintenance, 67  
Making a call, 16  
Memo, 50  
Dial a number from caller ID  
history, 37  
Memory match, 34  
75  
 
Appendix  
Index  
Menu, 10  
v
Message playback, 4749  
Message window displays, 51  
Missed (new) calls indicator, 35  
Mute, 20  
Voicemail, 12  
Voice language, 43  
Voice prompts, 45  
Volume, 11, 15, 20  
N
W
Number of rings, 41  
Wall mount installation, 7  
p
Pause, 16  
Predialing (on-hook dialing), 16  
r
Reasons for missing caller ID  
information, 35  
Recording time, 45  
Redial, 1819  
Remote access, 52  
Remote access code, 42  
Remote commands, 52  
Repeat messages, 48, 52  
Ringer tone, 11  
s
Screen icons, 54  
Skip messages, 48, 52  
Speakerphone switching, 17, 39  
Speed dial, 26, 3132  
T
Tabletop installation, 9  
Technical specifications, 74  
Temporary ringer silencing, 16  
Temporary tone dialing, 21  
Troubleshooting, 58  
76  
Appendix  
Remote access wallet card  
The wallet card below lists the commands needed to control your answering  
system from any touch-tone telephone.  
Cut along dotted line.  
Call your telephone number, then enter  
your two-digit remote access code  
(preset to 19).  
Action  
remote command  
Play all messages........................................1  
Play new messages.....................................2  
Delete the message....................................3 (during message  
playback)  
Delete all messages................................... 33  
Repeat or go back.......................................4  
Fold here.  
Stop.....................................................................5  
Help menu.......................................................TONE 5  
Skip the message.........................................6  
Record announcement..............................TONE 7  
Turn system on or off................................0  
End remote access call.............................8 (or hang up)  
EL52201/EL52251/EL52301/EL52351/EL52401 DECT 6.0 cordless  
telephone/answering system with caller ID/call waiting  
© 2011 Advanced American Telephones. All Rights Reserved. AT&T and  
the AT&T logo are trademarks of AT&T Intellectual Property licensed to  
Advanced American Telephones, San Antonio, TX 78219. Printed in China.  
© 2011 Advanced American Telephones. All Rights Reserved.  
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to  
Advanced American Telephones, San Antonio, TX 78219.  
Printed in China. Issue 2 AT&T 03/11.  

Hotpoint Cooktop HAGL60P User Manual
Hitachi Travelstar HTS543232L9SA00 User Manual
GE Monogram ZGU122NPSS User Manual
EVGA 132 LF E657 KR User Manual
Envision Peripherals LCD User Manual
Emerson Computer Monitor MSM400 User Manual
Dell 1708FP BLK User Manual
Baldor Electric Company Computer Hardware Device Net Expansion Board User Manual
Asus Computer Monitor LS221H User Manual
Acnodes APM5084 User Manual