ADTRAN Polycom SoundPoint IP 430 User Manual

®
User Guide  
SoundPoint® IP 430 SIP 1.6  
Multilingual Support (Localization)............................................18  
Phone Reboot ........................................................................19  
Optional Features ............................................19  
Text Messaging......................................................................19  
Presence / Status / Buddy Lists ................................................20  
Troubleshooting...............................................22  
Safety and Compliance......................................23  
Part 15 Rules .........................................................................23  
Class B Digital Device or Peripheral..........................................23  
Modifications.........................................................................24  
Installation Instructions ............................................................24  
Plug Acts as Disconnect Device ................................................24  
Industry Canada (IC) ..............................................................24  
CE & VCCI Mark....................................................................24  
Polycom Limited Warranty  
and Limitation Liability.....................................24  
Exclusions.....................................................25  
Warranty Exclusive...........................................25  
Service Agreements........................................25  
Limitations of Liability......................................26  
Disclaimer.......................................................26  
Governing Law ................................................26  
Copyright Notice ..............................................26  
Introduction  
Thank you for choosing SoundPoint®  
IP 430 SIP, a full-duplex, hands-free  
phone running the industry standard Ses-  
sion Initiation Protocol (SIP). This unit  
provides business telephony features and  
functions such as Multiple Call Appear-  
ances, Call Hold, Transfer, and Confer-  
ence over an IP network. In this User  
Guide, you will find everything you need  
to quickly use your new phone.  
Be sure to verify with your system ad-  
ministrator that your network is prepared  
for configuring your SoundPoint® IP 430  
SIP phone or consult the Administrator  
Guide SoundPoint® /SoundStation® IP SIP  
for more information. As well, be sure to  
read the Parts List, and the Safety Notices  
section in this guide before you set up the  
SoundPoint® IP 430 SIP phone.  
Parts List  
The following items are included in your  
SoundPoint® IP 430 SIP package. Check  
this list before installation to ensure that  
you have received each item. If you are  
missing any items, please contact your  
system administrator.  
Polycom SoundPoint® IP 430 SIP  
Power Adapter  
(Not shown: Country-specific  
AC cord provided)  
Phone Base  
Handset & Handset Cord  
Windowed Keycaps and  
Blank Label Sheet  
Network Cable  
Quick Start Guide  
1
Installing SoundPoint® IP 430 SIP  
This section provides basic installation  
instructions and information for obtaining  
the best performance with the Sound-  
Point® IP 430 SIP phone. If you require  
additional information or assistance with  
your new phone, please contact your sys-  
tem administrator.  
The SoundPoint® IP 430 SIP User Guide  
includes regulatory compliance informa-  
tion that your system administrator should  
review and can also be found at www.  
polycom.com.  
Connecting Network and Power Source  
AC Power Option  
Connect the supplied Network cable be-  
tween the LAN jack on the phone and the  
LAN port on the wall or hub/switch device  
port. Connect the DC plug on the power  
adapter to the DC 24V jack marked on the  
phone. Connect the country-specific AC  
cord to the power adapter.  
Power Adapter  
(24V DC)  
Optional PC  
Connection  
Network Port  
In-Line Power Option  
If the phone is connected to a compatible  
Ethernet switch that can provide in-line  
power, the phone will use that power op-  
tion. Simply plug the supplied Network  
cable between the LAN jack on the phone  
and an available Power and Data port on  
the In-Line Power switch.  
IEEE 802.3af compliant Power  
over Ethernet Hub/Switch  
(Terminal or Midspan)  
Optional PC  
Connection  
2
Connecting the Handset and Optional Headset  
1. Connect the short, straight end  
of the phone cord to the handset  
and the corresponding longer  
straight end of the cord to the  
handset jack on the back of the  
(Optional)  
phone.  
2. Connect the headset (optional  
accessory) to the headset jack  
on the back of the phone.  
For information on headsets,  
and choose the Support link.  
Attaching the Base  
The base unit can be attached to the SoundPoint® IP 430 in one of two ways:  
Deskmount Method  
1. Place all cords in the recessed area  
above the modular jacks as shown.  
2. Align the two protrusions on the  
bracket with their corresponding  
holes in the phone and snap them to-  
gether to lock the base to the phone.  
3
Wallmount Method  
1. Place all cords in the recessed area  
above the modular jacks as shown in  
previous example.  
2. On the back of the phone, remove  
the key located behind the hook-  
switch. (See below.)  
3. Reposition it so that the end tab  
(at 45º angle) is facing up. (See  
below.) This will ensure that the  
handset remains in place within the  
cradle in this position.  
4. With mounting tab of the base  
unit facing up, fasten the base unit  
to wall using wall anchors (not  
included). Snap the SoundPoint®  
IP 430 into place.  
4
Features  
Line Indicators Individual multi-color  
LEDs display a dynamic call state.  
Soft Keys  
Line/Speed  
Dial Keys  
The screen will display  
labels for these keys,  
to identify their context-  
sensitive functions.  
Display Control  
Keys  
Use the arrow keys  
to scroll through the  
displayed information.  
Speakerphone  
Microphone Mute  
Feature Keys  
Access important features  
using these keys.  
Dial Pad  
These 12 keys  
provide the 10 digits,  
alphabetic, and special  
characters available in context  
sensitive applications.  
Hold  
Volume Adjustment Keys  
Use these to adjust the volume of the handset,  
headset, speaker, and ringer.  
Headset  
Hookswitch  
Indicator  
This will alert you to  
new messages, and  
other events.  
Speaker  
For ringer and  
hands-free audio  
output.  
Graphic Display  
Shows information  
about calls, messages,  
soft keys, time, date,  
and other relevant  
data.  
Hands-free Microphone  
This works best when the phone is placed on a hard, flat surface.  
5
Key Descriptions  
Feature Key  
Description  
Allows for hands-free communication during calls.  
Mutes audio transmission locally during calls.  
Allows users to place and receive calls through an optionally con-  
nected headset.  
Line or Speed Dial keys with LED indicators.  
Dials last connected party from the phone.  
Places current active call in Hold state.  
Hold  
Access Message Center and Instant Messages.  
Access local and server features.  
Select control for options and text within local menus.  
Scrolling of lists and control of text/number entry on display.  
Soft keys to select from various context-sensitive options.  
Volume keys to adjusts audio and ringer volume.  
General dialing and alphanumeric entry (incl. special characters).  
Dial Pad  
6
Using SoundPoint® IP 430 SIP  
Placing a Call  
Using the Handset:  
1. To obtain dial tone, pick up the handset.  
2. Dial the desired number.  
OR  
During a call, users can alternate  
between handset, headset, or  
hands-free modes by pressing the  
Dial by SIP URL/IP address:  
or  
keys, or picking up  
After obtaining dial tone, press Name  
Enter URL or IP (press * for “.” and #  
or “@”)  
the handset.  
Press Send to complete the call.  
Using Hands-Free Speakerphone Mode:  
1. With the handset on-hook, press any as-  
signed line key,  
dial tone.  
, or NewCall to obtain  
2. Dial the desired number.  
OR  
Dial by SIP URL or IP addressas above.  
Using the Headset:  
1. With the optional headset connected, press  
See also Headset Memory Mode.  
any assigned line key,  
obtain dial tone.  
, or NewCall to  
2. Dial the desired number.  
OR  
Dial by SIP URL or IP addressas above.  
Users also have the option to dial directly from  
the dial pad without first getting dial tone. Sim-  
ply enter the number then lift the handset, press  
the Dial soft key, or press the  
or  
keys.  
In all cases, the active call will appear on the  
display showing call duration and destination.  
†Examples: 10.3.0.42  
To obtain the IP address of your phone, press  
Menu  
followed by Status, Platform and  
Phone. The IP address is listed together with  
other phone information.  
7
Answering a Call  
Using the Handset:  
Pick up the handset.  
Using Hands-Free Speakerphone Mode:  
Incoming calls may be ignored  
by pressing the Reject soft key or  
invoking Do Not Disturb during  
ringing. Note that Do Not Dis-  
turb stays active when the call is  
dropped and will remain so until  
toggled off.  
Press  
, or with the handset on hook press the  
line key with the active indicator, or the Answr  
soft key.  
Using the Headset:  
Press  
to answer the call through an  
optionally connected headset.  
In all cases, the active call will appear on the  
display showing call duration and destination.  
Call Hold and Resume  
During a call, press  
or the Hold soft key.  
The call will be placed on hold and this will be  
indicated on the display. Press the Resume soft  
key, or the line key to retrieve the call.  
Multiple Calls on Hold  
If multiple calls are on hold on a single  
line key, use the arrow keys to switch be-  
tween the calls then press the Resume soft  
key to retrieve the desired call. If more  
than two calls are on hold on a single key,  
an indication will appear on the display,  
for example “2/3” shows that this is the  
second call out of three calls.  
If calls are on hold on more than one line  
key, the details of the calls on any line key  
can be viewed by pressing that line key  
and holding it down for a few seconds. If  
a line key is pressed briefly, the first call  
on hold on that line key will be retrieved.  
Microphone Mute  
Microphone Mute applies to all modes:  
handset, headset, and hands-free. You can  
still hear all other parties while Mute is  
enabled.  
During a call, press  
. The LED on the  
phone lights up and a flashing microphone  
on the display indicates that the other party  
(parties) cannot hear you.  
To turn off Microphone Mute, press  
again.  
8
General Key Use  
To navigate through menus and to enter  
data, these are useful tips:  
for ‘C’ press ‘222’. When in text  
entry mode the display title will show  
whether keys will generate numbers  
(1), upper-case (A) or lower-case (a)  
characters and the 1/A/a soft key can  
change this.  
1. Use  
and  
to scroll through  
and  
lists. In some lists the  
keys can be used as “Page Up” and  
“Page Down”.  
2. When menus have submenus, use  
and  
to move one level down or  
one level back up.  
Menu  
3. The  
key can be pressed to  
quickly exit from any menu.  
4. To enter text using the dial pad, press  
the number keys one or more times  
For example, for ‘Apress ‘2’ and  
Local Conferencing  
A conference may be created with two other  
parties using the phone’s local conferencing  
feature.  
Ending the call on the conference  
originators phone will terminate  
the conference.  
1. Place a call to the first party.  
2. Press the Cnfrnc soft key to create a  
new call (the active call is placed  
on hold).  
3. Dial the phone number of the sec-  
ond party or use the arrow keys to  
access speed dial numbers, missed,  
placed and received call lists. From  
one of these lists press the Dial soft  
key.  
4. When the second party answers,  
press the Cnfrnc soft key again to  
join all parties in the conference,  
or press the Split soft key to put  
the first call on hold and keep the  
second call as the active call.  
A conference may be created at any time  
between an active call and a call which is  
on hold (on the same line or another line)  
by pressing the Join soft key.  
Splitting a Conference  
When a conference has been established, a  
Split soft key is available. Pressing this key  
will split the conference into two calls on  
hold.  
9
Transferring a Call  
1. During a call, press the Trnsfr soft key  
(the active call is placed on hold).  
2. Dial the number to which you want to  
transfer the call.  
Transfer may be cancelled during estab-  
lishment by pressing the Cancel soft key.  
The original call is resumed.  
OR  
Use the arrow keys to access speed  
dial numbers, missed, placed, and  
received call lists. From one of these  
lists, press the Dial soft key.  
3. Press the Trnsfr soft key again to  
complete the transfer. This can be  
done as soon as the ringback sound is  
heard or you can wait until the third  
party answers and talk to them before  
completing the transfer.  
A blind transfer (without consul-  
tation) can also be supported by  
pressing the Blind soft key.  
Call Timer  
Call duration on an active call is monitored  
through a local call timer. This is vis-  
ible within the active call window on the  
display.  
Ending a Call  
Press the EndCall soft key.  
OR  
Replace the handset, or press  
if in  
Hands-free Mode, or  
Mode.  
if in Headset  
Redial  
Redial  
Press  
to dial the last call placed  
OR  
Press  
Lists, Placed Calls to access the list.  
from your phone.  
Menu  
and select Features, Call  
To redial another previously dialed num-  
ber, press  
and press  
from the phone’s idle display,  
again to place the call.  
10  
Call Forwarding  
Calls may be Forwarded (Diverted) to  
another extension as follows:  
To turn call forwarding off:  
1. Press the Fwd soft key from the  
1. Press the Fwd soft key from the  
phone’s idle display or press  
Menu  
phone’s idle display or press  
and select Features and  
Menu  
and select Features and  
Forward.  
Forward at any time.  
2. (Optional) If multiple lines are in  
use, select which line to disable.  
3. Press the Disabl soft key.  
2. (Optional) If multiple lines are in  
use, select which line to forward.  
3. Enter a number or URL to forward  
all future calls to.  
4. Press the Enable soft key to confirm  
Call Forwarding.  
The line indicator now displays the regular  
icon.  
Call forwarding is not available on shared  
lines.  
A moving arrow replaces the usual indica-  
tor for that line to confirm Call Forwarding  
enabled.  
Volume Adjustment  
To conform to regulatory requirements, hand-  
set and headset volume will return to a preset  
level after each call. Hands-free volume  
settings will be maintained across calls.  
Press the volume keys to adjust handset,  
headset, and hands-free speaker volume  
during a call. Pressing these keys in idle  
state adjusts the ringer volume.  
Do Not Disturb  
To prevent the phone from ringing on  
deselect Do Not Disturb.  
Menu  
incoming calls, press  
and select  
(Optional) If multiple lines are in use, Do  
Not Disturb can be set on a line-by-line  
basis. Contact your system administrator  
for further details. When Do Not Disturb  
is enabled for a particular line, this is  
Features, Do Not Disturb. A flashing icon  
and text on the display indicates that Do  
Not Disturb is on.  
Calls received while Do Not Disturb is  
enabled are logged in the Missed Calls list. indicated by a flashing “ X ” beside the line  
indicator on the display.  
To turn off Do Not Disturb, press  
Menu  
and select Features, and then  
11  
Time and Date  
Menu  
Time and Date is clearly displayed on the  
SoundPoint® IP 430 SIP phone. If the  
phone cannot obtain a time and date from  
the server, the display will flash. Contact  
your system administrator if either time or  
date is incorrect. Users have control over  
the format of the display and can turn it  
off. Select options which are right for you  
as follows:  
1. Press  
.
2. Select Settings followed by Basic,  
Preferences, Time & Date.  
3. Select from Clock Date, Clock Time,  
Clock Order or Enable / Disable.  
4. Scroll through the options via the up  
and down arrow keys.  
Menu  
5. Press Select to confirm and  
to return directly to the idle display.  
Headset Memory Mode  
As an option, the headset can be perma-  
nently enabled. This is especially useful  
for regular headset users. To do this:  
Subsequent calls to or from this phone  
using the headset will cause the headset  
key to flash. Pressing the line keys or the  
Answr soft key to receive a call will now  
connect to the user’s headset automati-  
cally.  
Menu  
1. Press  
.
2. Select Settings followed by Basic,  
Preferences, Headset Memory.  
3. Use the up or down arrows and Select Repeat steps 1-3 and select Disabled to  
soft key to enable Headset Memory  
turn Headset Memory Mode off.  
Mode.  
4. Press  
menu.  
Menu  
to return to the main  
Display Contrast  
To adjust the contrast on the display to a  
comfortable level:  
3. Press the Ok or Cancel soft keys to  
accept or reject changes.  
Menu  
Menu  
1. Press  
. Select Settings fol-  
lowed by Basic, Contrast.  
4. Press  
or the Exit soft key  
2. Pressing the Up or Down soft keys  
or volume keys will increase or  
decrease the display contrast.  
to return to the idle display.  
12  
Ring Type  
Many ring types are available including a  
“Silent Ring”. Users can select different  
rings to distinguish between lines or to have  
a different ring from their neighbor’s phone.  
If “Silent Ring” is selected, incoming  
calls can only be answered by press-  
ing the Answer soft key.  
To change the incoming ring:  
4. Press Select to change to the selected  
Menu  
1. Press  
. Select Settings fol-  
ring type.  
lowed by Basic, Ring Type.  
2. (Optional) If multiple lines are used,  
first select which line to change.  
Menu  
5. Press  
or the Exit soft key to  
return to the idle display.  
3. Using the arrow keys, highlight the  
desired ring type. Press the Play soft  
key to hear the selected ring type.  
See also Distinctive Ringing / Call  
Treatment.  
Call Lists  
For additional choices, press More fol-  
lowed by:  
A local list of calls missed, received, and  
placed is maintained by the phone (up to  
100 for each).  
4. Info to view information about the  
call.  
5. Save to store the contact to the  
Contact Directory.  
Menu  
Press  
followed by Features, Call  
Lists and Missed, Received, or Placed  
Calls as desired. Call information will be  
displayed. From this screen:  
6. Clear to delete the call from the list.  
Press More and Exit soft keys to return to  
the idle display.  
1. Choose Edit to amend the dial string  
before dialing.  
2. Choose Dial to return the call.  
3. Choose Exit to return to the previous  
menu.  
To quickly view respective call lists  
from the idle display:  
Press  
Press  
Press  
for Placed Calls.  
for Received Calls.  
for Missed Calls.  
Contact Directory  
In addition to a directory of missed,  
placed, or received calls, the phone can  
store a local directory of 500 or more  
contacts*.  
Users can add, delete, edit, dial, or search  
for any contact in this list through just a  
few key strokes.  
*Limit depends on server configuration.  
Contact your system administrator for  
full details.  
13  
To add or edit a contact:  
5. Ring Type and Divert Contact may  
be left blank.  
Menu  
1. Press  
and select Features,  
Contact Directory.  
6. Use  
and  
to switch between  
2. Press More and then Add to enter  
another contact into the phone’s da-  
tabase or highlight an existing entry  
then press Edit.  
3. Enter first and/or last name from the  
keypad. Press the 1/A/a soft key  
to select between numeric and up-  
per/lower case alphanumeric modes.  
Press More and then Encode to access  
special characters in other languages  
if necessary.  
4. Enter the Contact number. This is a  
required field and it must be unique  
(not already in the directory).  
The Speed Dial Index will automati-  
cally be assigned the next available  
index value.  
Enabled and Disabled settings for  
the last four fields.  
7. Press Save to confirm or Cancel to  
abandon the changes then press  
Menu  
or the Exit soft keys to  
return to the idle display.  
Contacts can be easily added from  
Call Lists. See Call Lists for more  
information.  
To search for a particular contact:  
3. Press Search to search for contacts.  
4. Successful matches can be dialed  
from the resulting screen.  
1. Press More and then Search from the  
Contact Directory menu.  
2. Using the dial pad, enter the first few  
characters for First or Last names.  
Speed Dial  
Pre-assigned numbers can be associated  
with speed dial entries for rapid automated  
dialing. If a line key is unassigned to a  
line, it can act as a speed dial key for the  
first speed dial entry. When a new entry is  
added to the Contact List, it is automati-  
cally assigned the next available speed dial  
index.  
Example: To change a Speed Dial key assignment:  
2. If a speed dial index already exists,  
Menu  
1. Press  
and select Features,  
delete it by pressing the  
then the << softkey.  
3. If desired, enter a new speed dial  
key and  
Contact Directory. Highlight an  
existing directory entry and press  
Edit,  
index.  
OR press and hold the line key  
which already has a speed dial  
number assigned to it. That contact  
in the directory will automatically be  
displayed.  
4. Press Save to confirm or Cancel to  
abandon the change then press Exit  
to return to the idle display.  
14  
Idle display could now be as shown:  
To dial a number assigned to a Line Key,  
simply press the line key directly opposite  
the number on the display.  
To quickly view a complete list of assigned  
speed dial entries, press  
from the idle  
display. Dial directly from a selected  
number.  
Multiple Lines  
®
SoundPoint IP 430 SIP can support up to two  
lines. Lines can be configured for private or  
shared lines.  
Typically, the top-most line key is reserved for  
the principle directory number of the phone.  
Depending on how your phone is configured,  
the display could resemble one of the displays  
shown:  
Multiple Keys Per Line  
A line on the phone can be configured to have  
both line keys associated with it. If this is the  
case, the display could look like this:  
Incoming calls to this line will be distributed  
evenly among the two available keys. Simi-  
larly, outgoing calls will be distributed.  
Multiple Call Appearances  
Each line on the phone can be configured to have  
one or more call appearances. More than one  
call appearance is useful if there is an active call  
and an incoming call arrives on the same line.  
In the example shown, extension 2020 is in an  
outbound call with 2024. The second diagram  
shows an incoming call from John Brown. To  
answer this incoming call, put the original call on  
Hold or press the key to access the new call.  
Soft key labels will be updated on the display  
with these options:  
1. Answr the incoming call.  
2. Reject the incoming call.  
3. Forward the incoming call to another exten-  
sion.  
Answering the incoming call places the original  
call on Hold and refreshes the soft key labels as  
indicated (third illustration). If more than one  
call appearance is in use, one will appear on the  
display and the total number will be indicated by  
a counter at the top right corner of the display.  
For example “2/3” indicates that the highlighted  
call is the second one out of a total of three.  
In the example case illustrated, another out-  
bound call can be placed on the same first line.  
Press Hold during the first call and press NewCall  
to obtain dial tone and a new call appearance for  
a second call.  
16  
Shared Lines  
The phone supports shared lines**. A  
shared line is indicated by a different  
line icon. In the diagram, the first line is  
private and the second line is shared. If  
two phones share a line, an incoming call  
to that number will cause both phones to  
ring. The call can be answered on either  
phone but not both.  
If a shared line is in use on one of the  
phones, it cannot be used on the other  
one. The shared line icon changes to a  
moving icon and the line LED turns red  
when the line is in use remotely.  
**Shared lines are an optional feature con-  
figured on the server and may not be sup-  
ported on your particular system. Contact  
your system administrator to find out.  
Calls on shared lines can be transferred,  
put on hold, or added to a conference.  
Voice Mail  
Received messages will be indicated by a  
flashing Message Waiting Indicator LED  
on the front of the phone and optionally a  
visual notification on the display.  
A stutter dial tone in place of normal dial  
tone is used to indicate that one or more  
voice messages are waiting at the message  
center.  
Individual line indicators reflect voice or  
text messages left on that line (useful if  
multiple lines are in use).  
To listen to voice messages:  
Connct to initiate Voice Mail retrieval  
from the Message Center,  
OR  
1. Press  
Center*†.  
2. (Optional) If multiple lines are in  
use, select from which line messages  
are to be retrieved.  
and select Message  
Press Clear to turn off the flashing  
LED without listening to messages.  
4. Follow voice prompts to listen to  
messages.  
3. Display indicates number of mes-  
sages and their importance. Press  
*Voice Mail is an optional feature config-  
ured on the server and may not be sup-  
ported on your particular system. Contact  
your system administrator to find out.  
Screen options may vary with served-  
based application.  
17  
Distinctive Ringing / Call Treatment  
Users can set distinctive incoming ringing tones for  
contacts in their local directory. This allows identifica-  
tion of a contact by a specific ring tone.  
To set a distinctive ring for a local contact:  
existing value). See Ring Type in  
Menu  
1. Press  
then Features, and  
this guide for further details.  
select Contact Directory.  
2. Using the arrow keys, scroll through  
the directory to choose a contact.  
3. Press Edit and scroll down to Ring  
Type.  
4. Enter a number corresponding to  
one of the ring types available (press  
key and then << to remove an  
5. Press the Save soft key or Cancel to  
Menu  
abandon the change then  
press to return to the idle display.  
Incoming calls from this contact will now  
have a distinctive ringing pattern.  
This feature is local to the phone, and may be over-ridden by server  
settings. Contact your system administrator for more details.  
Multilingual Support (Localization)  
Many languages are supported by the phone.  
To change language:  
Menu  
1. Press  
and select Settings,  
3. The display will change to the lan-  
guage of your choice.  
Basic, Preferences, Language.  
2. Scroll through the list of available  
languages and press the Select soft  
key when the desired language is  
highlighted.  
4. Exit to the idle display by pressing  
.
Menu  
18  
Phone Reboot  
Periodically, the phone may require a user  
reboot. Reasons for this include accepting a  
new configuration or new software.  
There are two ways to reboot the phone:  
Simultaneously press and hold the  
Messages, Hold, and Volume keys (see  
illustration) for more than 3 seconds or  
until a beep is heard.  
Menu  
Press  
and select Settings,  
Advanced, Restart Phone (the user pass-  
word is required to access this menu).  
The reboot process will begin and is complete  
when the idle display is shown.  
In the case of problems, it may be possible to restore normal operation of your  
phone without rebooting. Contact your system administrator before attempting  
to reboot the phone.  
Optional Features  
Text Messaging  
Users can send and receive Text messages  
on the phone. SIP Instant (Text) Messag-  
ing is supported in real-time. Received  
messages will be indicated by a flashing  
Message Waiting Indicator LED on the  
front of the phone and optionally a visual  
notification on the display.  
To read text messages:  
are to be retrieved.  
3. Messages appear first to last in sent  
order.  
4. Press the Next or Prev soft keys to  
cycle through messages in order.  
5. Press the More soft key to access the  
Delete, Reply and New options.  
1. Press  
Messages,  
OR  
Press the IM soft key to read a mes-  
sage just received.  
2. (Optional) If multiple lines are in  
use, select from which line messages  
and select Instant  
19  
To send a text message:  
1. Press  
6. Press the Select soft key to choose  
from various pre-scripted short mes-  
sages,  
.
2. Select Instant Messages.  
3. (Optional) If multiple lines are in  
use, first select from which line to  
send a message.  
OR  
Press Edit to compose a custom  
message. Use dial pad keys to cycle  
through the character set. Use keys  
1,*,0, and # to select special charac-  
ters.  
4. Press the New soft key.  
5. Enter the desired extension or SIP  
URL. Press the 1/A/a soft key to  
alternate between numeric and up-  
per/lower case alphanumeric modes.  
7. Press Send when finished.  
Presence / Status / Buddy Lists  
The phone combines interactive message  
services and status monitoring to comple-  
ment a traditional messaging application  
such as email.  
Each phone can “watch” the status of up  
to eight other phones. These other phones  
form the “Buddy List”. The status of bud-  
dies is displayed and updated in real time.  
Each phone can also be “watched” by up  
to eight other phones.  
Live interaction within a pool of phones is  
possible by monitoring the “presence” of  
the parties involved.  
To add or delete a contact from your buddy list, or block a contact:  
4. Press to switch between Enabled  
Menu  
1. Press  
and select Features,  
or Disabled status.  
5. Press the Save soft key or Cancel  
Contact Directory.  
2. Using the arrow keys, scroll through  
the directory to choose a contact.  
3. Press Edit and scroll down to the  
Watch Buddy or Block Buddy fields.  
to abandon the change then press  
Menu  
to return to the idle dis-  
play.  
The diagrams show a typical Buddy Status screen  
display of monitored phones and a My Status  
display.  
20  
To view and change Presence settings:  
Menu  
1. Press  
and select Features  
the status of the contacts within  
your buddy list. This can also be  
accessed by pressing the Buddies soft  
key on the idle display.  
and Presence.  
2. Choose My Status to change your  
own status (online, busy, etc.). This  
affects information sent to watch-  
ing phones. Presence information  
will also be sent to watching phones  
when the user goes off-hook or  
invokes Do Not Disturb. The My  
Status display can also be accessed  
by pressing the Stats soft key from  
the idle display.  
4. Choose Watcher List to see which  
phones are currently monitoring  
your status. Press the Block soft key  
to block a watcher.  
5. Choose Blocked List to see which  
phones you have blocked from  
monitoring your status. Press the  
Unblk soft key to unblock a contact.  
3. Choose Buddy Status to monitor  
The software running on the phone is compatible with Windows™ and  
MSN Messenger™ for peer-to-peer presence and instant messaging.  
21  
Troubleshooting  
No Dial-Tone  
Verify power is correctly applied to the  
SoundPoint® IP 430 SIP phone:  
Verify if dial tone is present on any other  
audio paths:  
Check that the display is illuminated.  
Make sure the LAN cable is inserted  
properly at the rear of the phone  
(try unplugging and re-inserting the  
cable).  
If using inline powering, check that  
the switch is supplying power to the  
phone (contact your System Adminis-  
trator).  
Switch between handset, headset (if  
present) or hands-free to see if dial  
tone is present on these other paths.  
If dial tone exists on one of these,  
connect a different handset or head-  
set to isolate the problem.  
No Display, Incorrect Display, or Bad Contrast  
Verify power is correctly applied to the  
SoundPoint® IP 430 SIP phone:  
Verify successful outbound or inbound  
calling:  
As “No Dial-Tone” above.  
Place a call to the phone under in-  
vestigation - check that the display  
indicates incoming call information.  
Lift the handset. Ensure dial tone is  
present and place a call to another  
extension or number, check that the  
display changes in response.  
Verify contrast adjustment:  
Follow the instructions in this User  
Guide to readjust the contrast to a  
darker level.  
Reboot the phone to obtain a default  
level of contrast (follow the instruc-  
tions in this User Guide).  
No Ringing  
Verify incoming ring setting and volume  
levels:  
Verify successful outbound or inbound  
calling:  
Adjust the ringing level from the  
front panel using the volume up/  
down keys.  
Check that ring type selection is not  
Silent Ring.  
As “No Display” above.  
Check same status of handset,  
headset (if connected) and through  
the hands-free speakerphone.  
No Audio on Headset  
Verify correct connections:  
Ensure the headset is plugged into  
the jack marked Headset at the rear  
of the phone.  
ent) is turned on and/or the volume  
is correctly adjusted.  
Ensure that headset is compatible  
with the phone.  
Ensure the headset amplifier (if pres-  
22  
No Response from Feature Key Presses  
Verify phone is in active state:  
Make a call to the phone to check  
for inbound call display and ring-  
ing as normal. If successful, try to  
press feature keys within the call to  
access Directory or Buddy Status for  
example.  
Display shows “Network Link is Down”  
Verify LAN cable is properly connected:  
Menu  
Press  
followed by Status,  
Network and Ethernet. Scroll down  
to verify LAN port is Active.  
Reboot the phone to attempt recon-  
nection to the network.  
Check termination at the switch or  
hub (furthest end of the cable from  
the phone).  
Check that the switch or hub is opera-  
tional (flashing link/status lights) or  
contact your System Administrator.  
Safety and Compliance  
Part 15 Rules  
2. This device must accept any interfer-  
ences received, including interference  
that may cause undesired operation.  
This device complies with Part 15 of the  
FCC Rules. Operation is subject to the  
following two conditions:  
1. This device may not cause harmful  
interference, and  
Class B Digital Device or Peripheral  
to radio or television reception, which  
Note: This equipment has been tested and  
found to comply with the limits for a Class  
B digital device, pursuant to Part 15 of the  
FCC Rules. These limits are designed to  
provide reasonable protection against harm-  
ful interference in a residential installation.  
This equipment generates, uses, and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interfer-  
ence to radio communications. However,  
there is no guarantee that interference will  
not occur in a particular installation. If this  
equipment does cause harmful interference  
can be determined by turning the equip-  
ment off and on, the user is encouraged  
to try to correct the interference by one  
or more of the following measures:  
1. Reorient or relocate the receiving  
antenna.  
2. Increase the separation between the  
equipment and receiver.  
3. Connect the equipment into an out-  
let on a circuit different from that  
to which the receiver is connected.  
4. Consult the dealer or an experience  
radio/TV technician for help.  
23  
Modifications  
by Polycom, Inc. could void the user’s  
authority to operate the equipment.  
In accordance with Part 15 of the FCC  
Rules, the user is cautioned that any chang-  
es or modi  
Installation Instructions  
L’Installation doit être exécutée confor-  
mément à tous les règlements nationaux  
applicable au lage électrique.  
Installation must be performed in accor-  
dance with all relevant national wiring  
rules.  
Plugs Acts as Disconnect Device  
La prise électrique à laquelle l’appareil  
The socket outlet to which this apparatus is  
connected must be installed near the equip-  
ment and must always be readily accessible.  
est branché doit être installée près de  
l’équipement et doit toujours être facile-  
ment accessible.  
Industry Canada (IC)  
Cet appareil numérique de la classe [B]  
est conforme à la norme NMB-003 du  
Canada.  
This Class [B] digital apparatus complies  
with Canadian ICES-003.  
CE and VCCI Mark  
This SoundPoint® IP 430 SIP has been  
marked with the CE mark. This mark  
indicates compliance with EEC directories  
89/336/EEC and 73/23/EEC.  
A full copy of the Declaration of Confor-  
mity can be obtained from Polycom Ltd.,  
270 Bath Road, Slough, Berkshire, SL1  
4DX, UK.  
.
24  
ADTRAN Limited Warranty and Limitation  
Liability  
LIMITED WARRANTY. ADTRAN, Inc.  
warrants this product against defects and  
malfunctions during a one (1) year period  
from the date of original purchase. If there  
is a defect or malfunction, ADTRAN, Inc.  
shall, at its option, and as the exclusive  
remedy, either repair or replace the  
telephone set at no charge, if returned  
within the warranty period. If replacement  
parts are used in making repairs, these  
parts may be refurbished, or may contain  
refurbished materials. If it is necessary to  
replace the telephone set, it may be  
the same design and color. If it should  
become necessary to repair or replace a  
defective or malfunctioning telephone set  
under this warranty, the provisions of this  
warranty shall apply to the repaired or  
replaced telephone set until the expiration  
of ninety (90) days from the date of pick  
up, or the date of shipment to you, of the  
repaired or replacement set, or until the  
end of the original warranty period,  
whichever is later. Proof of the original  
purchase date is to be provided with all  
telephone sets returned for warranty  
repairs.  
replaced with a refurbished telephone of  
Exclusions  
ADTRAN, Inc. does not warrant its  
telephone sets to be compatible with the  
equipment of any particular telephone  
company or PBX manufacturer. This  
warranty does not extend to damage to  
products resulting from improper  
installation or operation, alteration,  
accident, neglect, abuse, misuse, fire, or  
natural causes such as storms or floods,  
after the telephone is in your possession.  
use this telephone, either separately or in  
combination with other equipment. This  
paragraph, however, shall not apply to  
consequential damages for injury to the  
person in the case of telephones used or  
bought for use primarily for personal,  
family, or household purposes.  
This warranty sets forth the entire liability  
and obligations of ADTRAN, Inc. with  
respect to breach of warranty, and the  
warranties set forth or limited herein are  
the sole warranties and are in lieu of all  
other warranties, expressed or implied,  
including warranties or fitness for  
ADTRAN, Inc. shall not be liable for any  
incidental or consequential damages,  
including, but not limited to, loss, damage,  
or expense directly or indirectly arising  
from the customers use of or inability to  
particular purpose and merchantability.  
Warranty Repair Services  
Your ADTRAN certified representative is  
responsible for handling Warranty and  
Repair issues. ADTRAN will repair and  
return this product within the warranty  
period if it does not meet its published  
specifications or fails while in service.  
Additional warranty and repair  
authorized dealer. Should the set fail  
during the warranty period, repairs to this  
product may be made only by the  
manufacturer and its authorized agents, or  
by others who are legally authorized. This  
restriction applies during and after the  
warranty period. Unauthorized repair will  
void the warranty.  
information should be acquired from your  
ADTRAN certified representative or  
25  
Repair and Return  
If you determine that a repair is needed,  
please contact your ADTRAN certified  
representative. They will assist you in the  
repair and return process.  
Service Agreements  
Please contact your ADTRAN authorized  
dealer for information about service  
agreements applicable to your product.  
Limitation Of Liability  
LIMITATION OF LIABILITY. TO THE  
FULL EXTENT ALLOWED BY LAW,  
ADTRAN EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY,  
WHETHER BASED IN CONTRACT OR  
TORT (INCLUDING NEGLIGENCE),  
FOR INCIDENTAL,  
USE, PERFORMANCE, FAILURE, OR  
INTERRUPTION OF ITS PRODUCTS,  
EVEN IF ADTRAN OR ITS  
AUTHORIZED DEALER HAS BEEN  
ADVISED OF THE POSSIBILITY OF  
SUCH DAMAGES, AND LIMITS ITS  
LIABILITY TO REPAIR,  
CONSEQUENTIAL, INDIRECT,  
SPECIAL, OR PUNITIVE DAMAGES  
OF ANY KIND, OR FOR LOSS OF  
REVENUE OR PROFITS, LOSS OF  
BUSINESS, LOSS OF INFORMATION  
OR DATA, OR OTHER FINANCIAL  
LOSS ARISING OUT OF OR IN  
REPLACEMENT, OR REFUND OF THE  
PURCHASE PRICE PAID, AT  
ADTRAN'S OPTION. THIS  
DISCLAIMER OF LIABILITY FOR  
DAMAGES WILL NOT BE AFFECTED  
IF ANY REMEDY PROVIDED HEREIN  
SHALL FAIL OF ITS ESSENTIAL  
PURPOSE.  
CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE,  
Disclaimer  
Some countries, states, or provinces do not  
allow the exclusion or limitation of  
implied warranties or the limitation of  
incidental or consequential damages for  
certain products supplied to consumers, or  
the limitation of liability for personal  
injury, so the above limitations and  
exclusions may be limited in their  
application to you. When the implied  
warranties are not allowed to be excluded  
in their entirety, they will be limited to the  
duration of the applicable written  
warranty. This warranty gives you specific  
legal rights which may vary depending on  
local law.  
Governing Law  
This Limited Warranty and Limitation of  
Liability shall be governed by the laws of  
the State of Alabama, U.S.A., and by the  
laws of the United States, excluding their  
conflicts of laws principles. The United  
Nations Convention on Contracts for the  
International Sale of Goods is hereby  
excluded in its entirety from application to  
this Limited Warranty and Limitation of  
Liability. All rights reserved under  
International and Pan-American  
Copyright Conventions. No part of the  
26  
contents of this manual may be copied,  
reproduced, or transmitted in any form or  
by any means, or translated into another  
language or format, in whole or part,  
without written consent from ADTRAN,  
Inc. Do not remove (or allow anybody else  
to remove) any product identification,  
copyright or other notices. ADTRAN and  
the ADTRAN logo are registered  
trademarks of ADTRAN, Inc. All other  
trademarks and registered trademarks  
mentioned in this publication are the  
property of their respective owners.  
27  
®
ADTRAN, Inc.  
901 Explorer Blvd.  
Huntsville, AL 35806  
©2005 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design  
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks  
are the property of their respective companies.  
61200777L1-31A  

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