3G GATEWAY
ADMINISTRATOR
GUIDE
Software version R3
D13841.08
OCTOBER 2007
Using the 3G
Gateway
D13841.08
10.2007
1
Trademarks and Copyright
All rights reserved. This document contains information
that is proprietary to TANDBERG. No part of this publication
may be reproduced, stored in a retrieval system, or
transmitted, in any form, or by any means, electronically,
mechanically, by photocopying, or otherwise, without the
prior written permission of TANDBERG. Nationally and
internationally recognized trademarks and trade names
are the property of their respective holders and are hereby
acknowledged.
COPYRIGHT © 2007, TANDBERG
D13841.08
10.2007
3
Disclaimer & License Agreements
TANDBERG 3G GATEWAY
Disclaimer, License Agreements, and Patent Information
USER GUIDE
License Agreements
Patent Information
Disclaimer
The information in this document is furnished for informational
purposes only, is subject to change without prior notice, and should
not be construed as a commitment by TANDBERG.
All rights reserved. This document contains information that
is proprietary to TANDBERG. No part of this publication may
be reproduced, stored in a retrieval system, or transmitted,
in any form, or by any means, electronically, mechanically, by
photocopying, or otherwise, without the prior written permission of
TANDBERG. Nationally and internationally recognized trademarks
and trade names are the property of their respective holders and
are hereby acknowledged.
TANDBERG technology described in this manual is protected by one
or more of the following U.S. Patent Nos. 5,584,077 - 5,838,664
- 5,600,646 - 7,010,119 - 7,034,860 and other patents are pending
in the United States and/or other countries.
TANDBERG reserves the right to amend any of the information given
in this document in order to take account of new developments.
Every effort has been made to supply complete and accurate
information, however, TANDBERG assumes no responsibility or
liability for any errors or inaccuracies that may appear in this
document, nor for any infringements of patents or other rights of
third parties resulting from its use. No license is granted under any
patents or patent rights of TANDBERG.
Copyright © 1992, 1993, The Regents of the University of
California. All rights reserved.
This code is derived from software contributed to Berkeley by
Christos Zoulas of Cornell University. Redistribution and use in
source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
• Redistributions of source code must retain the above copyright notice,
this list of conditions and the following disclaimer.
• Redistributions in binary form must reproduce the above
copyright notice, this list of conditions and the following
disclaimer in the documentation and/or other materials provided
with the distribution.
• All advertising materials mentioning features or use of this
software must display the following acknowledgement:
• This product includes software developed by the University
of California, Berkeley and its contributors.
• Neither the name of the University nor the names of its
contributors may be used to endorse or promote products
derived from this software without specific prior written
permission.
D13841.08
10.2007
5
TANDBERG 3G GATEWAY
USER GUIDE
Operator Safety / Environmental Issues
For your own protection, please read the overleaf safety
instructions completely, before operating the equipment
and keep this manual for future reference. The information
in this summary is intended for operators. Carefully
observe all warnings, precautions and instructions both on
the apparatus and in the operating instructions.
D13841.08
10.2007
6
TANDBERG 3G GATEWAY
Safety Instructions
USER GUIDE
For your protection please read these safety
instructions completely before you connect
the equipment to the power source. Carefully
observe all warnings, precautions and
instructions both on the apparatus and in these
operating instructions.
• Never install cables, or any peripherals,
without first unplugging the device from it's
power source.
Lightning
Never use this apparatus, or connect/
disconnect communication cables or power
cables during lightning storms.
Communication Lines
Do not use communication equipment to report
a gas leak in the vicinity of the leak.
Servicing
Electromagnetic Compatibility (EMC)
• Do not attempt to service the apparatus
yourself as opening or removing covers may
expose you to dangerous voltages or other
hazards, and will void the warranty. Refer all
servicing to qualified service personnel.
Dust
This is a Class A product. In a domestic
environment this product may cause radio
interference in which case the user may be
required to take adequate measures.
Retain this manual for future reference.
Do not operate the apparatus in areas with high
concentration of dust.
Water and Moisture
• Do not operate the apparatus under or near
water – for example near a bathtub, kitchen
sink, or laundry tub, in a wet basement, near
a swimming pool or in other areas with high
humidity.
Vibration
• Unplug the apparatus from its power source
and refer servicing to qualified personnel
under the following conditions:
EC Declaration of Conformity
MANUFACTURER: TANDBERG Telecom AS
Do not operate the apparatus in areas with
vibration or place it on an unstable surface.
PRODUCT NAME: TANDBERG 3G Gateway
• If the power cord or plug is damaged or
• Never install jacks for communication
cables in wet locations unless the jack is
specifically designed for wet locations.
frayed.
Power Connection and Hazardous
Voltage
• The product may have hazardous voltage
inside. Never attempt to open this product,
or any peripherals connected to the product,
where this action requires a tool.
TYPE NUMBER:
DESCRIPTION:
TTC2-03
• If liquid has been spilled into the
apparatus.
Network unit
• Do not touch the product with wet hands.
• If objects have fallen into the apparatus.
This product complies with Commission Directives:
• If the apparatus has been exposed to rain
LVD 73/23/EEC
EMC 89/336/EEC
R&TTE 99/5/EEC
Cleaning
or moisture
• This product should always be powered from
• Unplug the apparatus from communication
• If the apparatus has been subjected to
an earthed power outlet.
lines, mains power-outlet or any power
excessive shock by being dropped.
This product complies with harmonized
Standards:
• Never connect attached power supply cord
source before cleaning or polishing. Do not
use liquid cleaners or aerosol cleaners. Use
a lint-free cloth lightly moistened with water
for cleaning the exterior of the apparatus.
• If the cabinet has been damaged.
• If the apparatus seems to be overheated.
to other products.
EN 60950-1 : 2001, A11
EN 55022 : 1994, A1/A2
EN 55024 : 1998, A1/A2
EN 61000-3-2 : 2000
EN 61000-3-3 : 1995, A1
TBR 3 Layer 1, 2 and 3
TBR4 Layer 1, 2 and 3
• In case any parts of the product has visual
damage never attempt to connect mains
power, or any other power source, before
consulting service personnel
• If the apparatus emits smoke or abnormal
odour.
• Unplug the apparatus from communication
lines before cleaning or polishing. Do not
use liquid cleaners or aerosol cleaners. Use
a lint-free cloth lightly moistened with water
for cleaning the exterior of the apparatus.
• If the apparatus fails to operate in
accordance with the operating instructions.
• The plug connecting the power cord to the
product/power supply serves as the main
disconnect device for this equipment.
The power cord must always be easily
accessible.
Accessories
Use only accessories specified by the
manufacturer, or sold with the apparatus.
TECHNICAL CONSTRUCTION FILE NO.: X13526
YEAR WHICH THE CE-MARK WAS AFFIXED: 2005
Ventilation
For an official, signed version of this document,
or details regarding documentation from the
technical construction file, please contact
TANDBERG.
• Route the power cord so as to avoid it being
walked on or pinched by items placed upon
or against it. Pay particular attention to the
plugs, receptacles and the point where the
cord exits from the apparatus.
• Do not block any of the ventilation openings
of the apparatus. Never cover the slots and
openings with a cloth or other material.
Never install the apparatus near heat
sources such as radiators, heat registers,
stoves, or other apparatus (including
amplifiers) that produce heat.
• Do not tug the power cord.
• If the provided plug does not fit into your
• Do not place the product in direct sunlight or
outlet, consult an electrician.
close to a surface directly heated by the sun.
D13841.08
10.2007
7
TANDBERG 3G GATEWAY
Environmental Issues
USER GUIDE
Thank you for buying a product which contributes to a reduction
in pollution, and thereby helps save the environment. Our
products reduce the need for travel and transport and thereby
reduce pollution. Our products have either none or few
consumable parts (chemicals, toner, gas, paper). Our products
are low energy consuming products.
European Environmental Directives
Information for Recyclers
As a manufacturer of electrical and electronic equipment
TANDBERG is responsible for compliance with the requirements
in the European Directives 2002/96/EC (WEEE) and 2002/95/EC
(RoHS).
As part of compliance with the European WEEE Directive,
TANDBERG provides recycling information on request for all
types of new equipment put on the market in Europe after
August 13th 2005.
The primary aim of the WEEE Directive and RoHS Directive is
to reduce the impact of disposal of electrical and electronic
equipment at end-of-life. The WEEE Directive aims to reduce
the amount of WEEE sent for disposal to landfill or incineration
by requiring producers to arrange for collection and recycling.
The RoHS Directive bans the use of certain heavy metals and
brominated flame retardants to reduce the environmental impact
of WEEE which is landfilled or incinerated.
Please contact TANDBERG and provide the following details
for the product for which you would like to receive recycling
information:
TANDBERG’s Environmental Policy
Environmental stewardship is important to TANDBERG’s culture.
As a global company with strong corporate values, TANDBERG
is committed to following international environmental legislation
and designing technologies that help companies, individuals and
communities creatively address environmental challenges.
• Model number of TANDBERG product
• Your company’s name
• Contact name
• Address
• Telephone number
• E-mail.
TANDBERG has implemented necessary process changes to
comply with the European RoHS Directive (2002/95/EC) and the
European WEEE Directive (2002/96/EC).
TANDBERG’s environmental objectives are to:
• Develop products that reduce energy consumption, CO2
emissions, and traffic congestion
Digital User Guides
• Provide products and services that improve quality of life for
TANDBERG is pleased to announce that we have replaced the
printed versions of our User Guides with a digital CD version.
Instead of a range of different user manuals, there is now one
CD – which can be used with all TANDBERG products – in a
variety of languages. The environmental benefits of this are
significant. The CDs are recyclable and the savings on paper
are huge. A simple web-based search feature helps you directly
access the information you need. In addition, the TANDBERG
video systems now have an intuitive on-screen help function,
which provides a range of useful features and tips. The contents
of the CD can still be printed locally, whenever needed.
our customers
Waste Handling
• Produce products that can be recycled or disposed of safely
at the end of product life
• Comply with all relevant environmental legislation.
In order to avoid the dissemination of hazardous substances
in our environment and to diminish the pressure on natural
resources, we encourage you to use the appropriate take-back
systems in your area. Those systems will reuse or recycle most
of the materials of your end of life equipment in a sound way.
TANDBERG products put on the market after August 2005 are
marked with a crossed-out wheelie bin symbol that invites you to
use those take-back systems.
Please contact your local supplier, the regional waste
more information on the collection and recycling system in your
area.
D13841.08
10.2007
8
TANDBERG 3G GATEWAY
USER GUIDE
To get You Up and Going
Before you start using the system we recommend that
you take your time to read through this section of the
User Guide to get you up and going.
This section outlines how to connect the system and
the basic operating principles.
D13841.08
10.2007
10
TANDBERG 3G GATEWAY
USER GUIDE
Unpacking and Installation
What’s in the Box?
Installation Site Preparations
General Installation Precautions
To avoid damage to the unit during transportation, the 3G
Gateway is delivered in a special shipping box, which should
contain the following components:
• Make sure that the 3G Gateway is accessible and that all
• Never install telephone wiring during a lightning storm.
cables can be easily connected.
• Never install telephone jacks in wet locations unless the
• For ventilation: Leave a space of at least 10cm (4 inches)
behind the 3G Gateway’s rear panel and 10cm (4 inches) in
front of the front panel.
jack is specifically designed for wet locations.
• 3G Gateway Server
• Network cables
• Never touch uninstalled telephone wires or terminals unless
the telephone line has been disconnected at the network
interface.
• The room in which you install the 3G Gateway should have
an ambient temperature between 0ºC and 35ºC (32ºF and
95ºF) and between 10% and 90% non-condensing relative
humidity.
• ISDN cables (5m) (Qty 4) – only if the 3G/Audio GW 4xBRI
option is chosen
• Use caution when installing or modifying telephone lines.
• Avoid using a telephone (other than a cordless type) during
an electrical storm. There may be a remote risk of electrical
shock from lightning.
• ISDN cables (5m) (Qty 1) – only if the 3G/Audio GW 1xPRI
option is chosen
• Do not place heavy objects directly on top of the 3G
• Ethernet cable (5m).
• Power Cables
• Install Sheet
• User Manual CD
• Registration Card
• Accessories bag (Console cable, rack ears, rubber feet)
Please report any discrepancies to your TANDBERG
representative immediately.
Gateway.
• Do not use the telephone to report a gas leak in the vicinity
• Do not place hot objects directly on top, or directly beneath
of the leak.
the 3G Gateway.
• The socket outlet shall be installed near to the equipment
• Use a grounded AC power outlet for the 3G Gateway.
and shall be easily accessible.
• You will need a CSU (Channel Service Unit) between your
• Never install cables without first switching the power OFF.
system and the PRI line from your network provider.
• This product complies with directives: LVD 73/23/EC, EMC
• Make sure that it is possible to receive and to make mobile
(H.324M) video calls from behind this line. Check this with
your network operator!
89/366/EEC, R&TTE 99/5/EEC.
• This product complies with the standards GR-63-CORE and
GR-1089-CORE and is NEBS approved by UL. For NEBS
compliance, there should be a clearance of 9.1cm between
the product and any other product mounted in the rack.
• If you are behind a PABX make sure that the PABX is capable
A brief, yet detailed presentation of the procedure to get
you up and going can be found in the Installation Sheet
accompanying your TANDBERG product.
of routing mobile (H.324M) video calls.
Connecting the Cables
RS232 cable. To control
the 3G Gateway using
the data port, connect an
RS232 cable between
the 3G Gateway’s RS232
connector and the COM-
port on a PC. See 3G
the Data Port Command
Interface User Guide
(available separately) for
more on this.
LAN cable. To use
the 3G Gateway on
IP, connect a LAN
cable from the LAN
1 connector on the
3G Gateway to your
network. The LAN 2, 3
and 4 connectors are
not used and should be
left open.
Power cable.
Connect the system
power cable to an
electrical distribution
socket.
ISDN PRI or BRI cables. The E1/T1 cable should be
connected to a CSU (Channel Service Unit). You will
need a CSU between your 3G Gateway and the PRI
line from your network provider.
D13841.08
10.2007
11
TANDBERG 3G GATEWAY
USER GUIDE
3G Gateway Features at a Glance
About the 3G Gateway
Features Highlights
Management Interfaces
The TANDBERG 3G Gateway enables sites on IP and UMTS
IP Services and Procedures
• H.324m, SIP and H.323 support
• Service Prefix
Handsets to participate in meetings with each other with the
quality and reliability found in all TANDBERG equipment. An 3G
Gateway system opens up a wide range of interactive video and
call routing services.
SOAP (Simple Object Access Protocol) is a lightweight protocol
for exchange of information in a decentralized, distributed
environment.
• Load balance.
XML (Extensible Markup Language) is a flexible way to create
common information formats and share both the format and
the data on the World Wide Web, intranets, and elsewhere.
This functionality can be used by management systems like the
TANDBERG Management Suite to control the 3G Gateway
UMTS Services
The TANDBERG 3G Gateway offers a variety of UMTS dial-in
services:
HTTP Web-interface for system management, call management
such as diagnostics and software uploads
• Direct Inward Dialing (DID) – the destination endpoint is
determined from the dialled number
3G Gateway Capacity – Typical Scenarios
HTTPS Hypertext Transfer Protocol over Secure Socket Layer is
a Web protocol that encrypts and decrypts user page requests
as well as the pages that are returned by the Web server. It uses
Secure Socket Layer (SSL) as a sublayer under its regular HTTP
application layering. HTTPS uses port 443 instead of HTTP port
80 in its interactions with the lower layer, TCP/IP. SSL uses a
40-bit key size for the RC4 stream encryption algorithm, which
is considered an adequate degree of encryption for commercial
exchange.
• Interactive Video Response (IVR) – the destination endpoint
can be selected via touch tones.
• TMS Corporate Directory – the destination end point can be
Due to the fixed bandwidth of UMTS video telephony every
call will be limited to 64 Kbits/s. This offers a capacity of 30
simultaneous calls through an E1 PRI, 23 simultaneous calls
through a T1 PRI, or 8 calls through a 4×BRI. Due to audio
transcoding (AMR to G.711) the bandwidth at IP side is 109
Kbits/s per session, 64 Kbits/s G.711 audio and 45 Kbits/s
H.263 video calling 3G to H.323 or SIP endpoints. For calls
between H.323 endpoints it is possible to set up 60 sessions
between 768 and 192 kbit.
selected via a search in a TMS phonebook.
Security
• Secure Access - support XML/SOAP over HTTPS, Web (HTTP)
encrypted password and the services that can be disabled.
Network and Features
Video Quality
• Call rate of 64 kbit on ISDN side and 768 kbps on IP side for
• H.263 video compression.
• MPEG-4 video compression
each call is supported through the 3G Gateway.
• Interactive Video and voice Response (IVR).
• Default 3G Gateway service when calling Border Controller IP
Audio Quality
• AMR, G.711 audio compression
• Support AMR bit rate 4.75 Kbit – 12.2 Kbit.
number
• Support voice only calls (VoIP gatewaying)
Video IVR
• Selecting IP endpoint from address book.
Interoperability
• Worldwide compatibility with standards-based
videoconferencing systems
• Compatible with all available WCDMA H.324M video telephony
capable handsets supporting DTMF tones.
D13841.08
10.2007
12
TANDBERG 3G GATEWAY
USER GUIDE
The Front and Rear Panels
About the Rear Panel LED Operation
Connectors, Switches, Display, and Buttons
G r e e n : Normal operation.
•
•
Red Alarm or Loss of Signal (LoS) indicates that there is no
signal and thus no framing information received. A defective
or unplugged PRI cable will produce the same effect.
Yellow Alarm or Remote Alarm Indicator (RAI) means that
•
the 3G Gateway is receiving framing info, but in this framing
info the other side tells the 3G Gateway that it is not reading
the Gateway’s transmitted framing information. Typically, this
may be a broken connector in the transmit (TX) part of the
PRI cable. This could also indicate weak or noisy signal in the
transmit (TX) part of the PRI cable.
Blue Alarm indicates that the received frames are not
synchronized properly.
•
No LED’s illuminate, indicates that layer one framing is
•
working (right protocol like for example EURO ISDN selected),
however, there is a problem at layer 2 caused by for example
a CRC4 configuration mismatch.
LCD panel Control buttons
RS232 interface USB interface LAN interface
Power On/Off
indicator
3G Gateway Start-up
To start the 3G Gateway, simply connect the power cable, and
press the power switch button at the back side to position 1.
Power switch
On the front panel of the system the power indicator LED,
marked Pwr, will turn GREEN.
VGA connector
1 PRI interface or 4 BRI interfaces
depending on the configuration ordered,.
Power connector
Power switch
D13841.08
10.2007
13
TANDBERG 3G GATEWAY
USER GUIDE
Configuring Your 3G Gateway via the RS232
About Gateway Configuration
Configuring via the RS232
The 3G Gateway requires some basic
Make sure the 3G Gateway is Off and
connect an RS232 cable between the
3G Gateway and a PC.
Switch on the 3G Gateway.
Start a terminal program on the PC and
configure it to:
configurations before it can be used. It will be
necessary to find the IP-address and to create
the dial-in and dial-out services to program
the ISDN-PRI Line numbers.
115200, 8, 1, None
Power switch
Configuration via the Front Panel
To assign a static IP-address, type
Xconf ip Assigment: “Static”
and
Restart the 3G
Gateway.
Start a WEB browser
and enter the IP-
address of the 3G
Gateway. Default
To configure the 3G
Gateway for UMTS
dial-in, enter PRI or BRI
numbers and dial in
number(s). For details,
Gateway.
As an alternative to the configuration via
RS232 you may use the LCD panel to
configure and check the IP settings, as well as
to reboot the system. This is outlined on the
next page.
Xconf ip address <IPAddr>
password: TANDBERG
Note the case sensitivity!
To assign an IP Subnetmask, type
Xconf ip address subnetmask
<subnetmask>
To assign an IP Gateway address, type
Xconf ip address gateway
<gateway IP-address>
To configure the 3G Gateway for IP dial in, register the 3G Gateway to a Gatekeeper and
D13841.08
10.2007
14
TANDBERG 3G GATEWAY
USER GUIDE
Configuring the IP Address via the Front Panel
About 3G Gateway Configuration
Configuring the IP Address via the Front Panel
The 3G Gateway requires some basic
Switch on and press any key to produce
the Main Menu. Use UP/DOWN to
navigate to the IP Settings, if needed.
Press ENTER to access the IP Settings
submenu.
Use the UP/DOWN keys to select IP
Address.
configurations before it can be used. It is
necessary to configure the IP-address and
to create the dial-in and dial-out services to
program the ISDN-PRI Line numbers.
In addition to configure the IP address you
must also configure the default-gateway,
netmask and set IP assignment to static.
Press ENTER again to produce the
cursor.
Use UP/DOWN keys to navigate
between the digits of the number.
Configuring via the Front Panel
The LCD panel makes it possible to configure
and check the IP settings as well as to reboot
the system. The front panel LCD menu items
are as follows:
Use ENTER to enter Digit Altering
Mode.
Use UP/DOWN to alter the digit value.
Press ENTER as many times as needed
to move to the next digit to be altered
and alter this digit.
IP Settings
IP Address
Menu Hierarchy
IP Netmask
IP Default GW
Main Menu
IP Settings
When finished editing use ESC to go to
the Confirm change menu.
Use ESC key to navigate back to the
main menu.
Use the UP/DOWN key to select yes or
no and ENTER to confirm.
IP Information
Commands
IP Information
IP Address
DHCP assigned IP-addresses are supported by the TANDBERG 3G Gateway (factory default).
Commands
Reboot
Configuration via RS232
UP key
ENTER key
As an alternative to the configuration via the LCD
Panel you may use RS232 to configure and the
system. This is treated on the previous page.
Switching On the Unit
Power switch
DOWN key
ESC key
D13841.08
10.2007
15
TANDBERG 3G GATEWAY
USER GUIDE
Using the 3G Gateway
This section of the 3G Gateway User Guide shows you how
to gain access to the system, how to get an overview of
ongoing calls, the menu operating principles, and how to
dial from UMTS as well as from IP. Examples are provided
for your convenience.
Gateway
D13841.08
10.2007
16
TANDBERG 3G GATEWAY
Starting Up the 3G Gateway
USER GUIDE
3G Gateway Start-up
Accessing the 3G Gateway
You may access the 3G
To start the 3G Gateway, simply connect the
power cable, and set the power switch button
(both at the rear) to position I.
Gateway by entering the IP-
address of the 3G Gateway
in a standard WEB-browser.
You will then be asked to
enter a password. You will
need to enter adminas
user name. The default
password for the 3G Gateway
is TANDBERG. Remember
that the password is case
sensitive. Note that you may
also use SSH and Telnet to
configure the 3G Gateway.
Power switch
SER NAME is admin
ASSWORD. Default
assword is TANDBERG (NB!
ase sensitive)
On the front panel of the system the power
indicator LED, marked PWR, will turn GREEN.
Forgot the Password?
You will be prompted for a new password.
Reboot the 3G Gateway.
Connect to the 3G Gateway via the serial interface once it has
restarted.
The pwrec account is active for one minute following a restart.
Beyond that time, the system will have to be restarted to
change the password.
Login with User Name pwrec.
No password is required.
Gateway
D13841.08
10.2007
17
TANDBERG 3G GATEWAY
An Overview of the Management Menu System
USER GUIDE
The Overview Window
The System Status windows
of the 3G Gateway can be
accessed via the default
URL: http://3G Gateway_IP_
Address/overview.
Service. Indicates the
service type, i.e. DID, IVR,
MS phonebook.
Remote Number. This is the
inbound number.
Duration. Duration of the
all in hours, minutes and
econds.
Log out and Help. Click
n the little key icon to log
ut and on the question
mark to gain access to Help
eatures.
Net. Indicates the net type,
i.e. H.323, H.324m, SIP or
Streaming.
Actions. Clicking on
iew details reveals both
ncoming and outgoing call
eg information.
The Overview window
presents information about
all calls routed through the
3G Gateway.
Clicking on a service
call entry shows the
Service Call details
of the respective call, like
e.g. inbound and outbound
numbers – see the next page
for more on this.
How to access the
Management Menu
System is described
on the previous page.
Gateway
D13841.08
10.2007
18
TANDBERG 3G GATEWAY
Service Call Details
USER GUIDE
About Service Call Details
The Service Call Details Window
The View Call Details tab
presents information about
all calls routed through the
3G Gateway, i.e. inbound and
outbound numbers, duration
of the calls and call status
– i.e. ringing (alerting),
Incomingnumber.Theservicenumber,
e. the number an external user dialed
o get access to a portal service.
ervice. Indicates the service name,
e. DID, IVR, TMS Phonebook.
connecting and connected.
Duration. Indicates the duration of the
all in hours, minutes and seconds.
Incoming. Indicates the
information belonging to the
call leg of the calling party.
Details. Remote numbers of the
ncoming calls are the numbers
f the calling party and remote
umbers of the Outgoing calls are
he numbers of the called party
r service. Clicking View details
eveals the Call Details, i.e. details
belonging to the respective call leg.
Outgoing. Indicates the
information belonging to the
call leg of the called party/
service.
When View Details Has Been Selected
Status. Either alerting,
connected or disconnected.
Remote Number. For inbound call
egs it represents the number of the
alling party, for outbound call legs it
epresents the number of the called
arty or service
Net. Indicates the net type,
i.e. H.323, H.324m, SIP or
Streaming.
Duration. Duration of this call leg in
ours, minutes and seconds.
Incoming Number. Service
number; can only be
represented for inbound call
legs.
Gateway
D13841.08
10.2007
19
TANDBERG 3G GATEWAY
Call Setup via Default Services
USER GUIDE
About Default Services
DID – Direct Inward Dialing
The 3G Gateway is equipped with a number
When dialing number 67890000 this will match without leaving a
Example Hotline
Entry details:
of persistent default services, i.e. services
stored in the on-board non-volatile memory.
Therefore, these services will always
be available after a system restart. The
following persistent default services can be
distinguished:
remainder. The H.323 number that will be connected to will be: 51234
(construction: prefix). When dialing number 67894321 there will be no
match. When dialing number 678900009876 one is also connected to
the same H.323 endpoint, since there is a match on 67890000 and the
remainder, i.e. 9876, is discarded. Note that Use Remainder is set to
No!
Enabled: Check
Name: H.324m-H.323
Net Type: H.324m
Prefix:
Suffix:
67890000
• Direct Inwards Dialing (DID) – Defines a
one-on-one relation between an inbound
and an outbound number.
Service Type: Direct Inwards Dialing
Arguments:
Net Type: H.323
AV Mode: Auto + fallback to audio
Prefix: 51234
Suffix
Use Remainder: No
Allow Forwarding: No
• Dial Extension (IVR) – Also known as
Interactive Voice/Video Response (IVR),
defines a relation between an inbound
number and an interactive service, i.e. a
menu, via which an outbound service can
be connected to. The outbound service
can be an audio or video service or an
externally connected endpoint.
Dial Extension (IVR) Example
• TMS Corporate Directory (phone book) – A
connection with the installed TANDBERG
Management System (TMS) phone book
is set up. Via the phone book menu an
outbound call to another endpoint, e.g. a
3G Mobile, H.323 or SIP endpoint, can be
set up.
Example
1. A 3G handset user calls a Dial Extension service number.
2. The 3G Gateway activates the Welcome screen and sound.
3. The 3G Gateway, when set in the dial plan, shows the DTMF Information screen.
4. The 3G handset user enters the extension (H.324m, H.323 or SIP alias) followed by the # (pound-sign) to indicate end of number.
5. The 3G Gateway starts to call the endpoint and the Connecting picture and sound are activated.
6. When the call is connected audio and video are transmitted through the 3G Gateway.
Gateway
D13841.08
10.2007
20
TANDBERG 3G GATEWAY
Dialing from UMTS – Using Phone Book
USER GUIDE
About TMS Corporate Directory
Example of IVR – Using the Phone Book
The TMS Corporate Directory service allows
one Endpoint, i.e. a UMTS phone, H.323 or
Example 1
1. Pressing 8 once, twice and three times in a row followed by a # sign, will result in a list with names starting with a letter t, u or v respectively.
SIP, to dial another Endpoint directly, without
knowing or having to (manually) enter the
extension number via DTMF. TMS Corporate
Directory is a menu based dial-in method,
which combines a directory listing from TMS
with IVR. In this mode the user can search
in the global address book provided via TMS
using the alphanumeric part of the keypad.
The TMS Corporate Directory service searches
and displays entries matching the user input
string.
2. Pressing 8 once, thereafter pressing 6 three times results in the search string to. Pressing 8 twice and 6 once, results in um. Pressing 8 three
time and 6 three times results in vo. If one wants to reach Tom Arne press 8 followed by three times 6, i.e. search string to.
3. To select the person you wish to dial, press the corresponding key to place a call to that person.
The star ( ) key on the keypad is used as backspace.
*
Gateway
D13841.08
10.2007
21
TANDBERG 3G GATEWAY
ISDN/PRI Status (PRI Versions only)
USER GUIDE
Select PRI Status to access the PRI Status pane.
The PRI status indication consist of 3 fields (see About the
Rear Panel LED Operation below for PRI status):
• Active – Indicates weather the PRI port is active or not.
• Total number of channels – indicates the maximum available
number of simultaneous ISDN slots (calls) per port; typically
30 for an E1 PRI and 8 for an E1 BRI.
• Number of free channels – indicates the number of free B-
channels on ISDN.
• To view the ISDN PRI status, select the ISDN status item of
the Status tab.
About the Rear Panel LED Operation
In addition to the web page indications, the ISDN interface also
contains 4 LEDs, located at the the 3G Gateway rear panel.
These LEDs indicate the following PRI status:
G r e e n : Normal operation
•
•
Red Alarm or Loss of signal (LOS) indicates that there is
no signal and thus no framing info received. A defect or
unplugging the PRI cable will produce the same effect.
Yellow Alarm or Remote Alarm Indicator (RAI) means that
•
the 3G Gateway is receiving framing info, but in this framing
info the other side tells the 3G Gateway that it is not reading
the Gateway’s transmitted framing info. Typically, this may be
a broken connector in the transmit (TX) part of the PRI cable.
This could also indicate weak or noisy signal in the transmit
(TX) part of the PRI cable.
Blue Alarm indicates that the received frames are not
synchronized properly.
•
No LED’s illuminate, indicates that layer one framing is
•
working (right protocol like for example EURO ISDN selected),
however there is a problem at layer 2 caused by for example
a CRC4 configuration mismatch.
D13841.08
10.2007
23
TANDBERG 3G GATEWAY
ISDN/BRI Status (BRI Versions only)
USER GUIDE
Select ISDN/BRI Status to access the ISDN/BRI Status pane.
BRI hardware status indication
The screenshot shows the status page of a BRI version of the
3G Gateway. The BRI status displays the conditions of ISDN
layer 1 and 2 separately. Green indicates up and in sync. Red
indicates not in sync and indicate probably a disconnected
ISDN line.
Besides the indications on the webpage each ISDN BRI
interface located at the back-side of the 3G Gateway has a
green and orange LED. The meanings of these LEDs are:
Green: Layer 1 of the ISDN signalling is up.
•
••
Green and Orange. This indicates that both layers 1 and
2 are up. In some countries the orange LED can blink on a
regular interval, or is turned on when there is an active call.
No LED’s illuminate. This indicates that there is no
connection or a wrongly wired connection.
•
In some countries layer 2 can be down when there is no
activity (ongoing connections).
However, layer 2 should become active once a call is
made or received.
In case the BRI 3G Gateway is connected with less than
4 BRI lines, the BRI interfaces with the highest number(s)
should be left open. For example when only 2 ISDN lines
are used they should be connected with interface 1 and 2.
D13841.08
10.2007
24
TANDBERG 3G GATEWAY
H.323 Gatekeeper Status
USER GUIDE
About H.323 Status
Registration Status Registered
H.323 Gatekeeper Status
shows the current status of
the Gatekeeper registration.
To view H.323 gatekeeper
status, as indicated in the
screenshot shown here,
select H.323 Status item of
the Status tab.
Registration Status. If Registered, the 3G
Gateway is registered to the Gatekeeper with
elow mentioned Address and Port.
P Address. Shows the IP address of the
Gatekeeper.
ort. Shows the destination port number on
he Gatekeeper.
Registration Status Inactive
In case the 3G Gateway is in direct mode or
in case the gatekeeper IP address is filled
n incorrectly, the 3G Gateway will not be
egistered with the Gatekeeper, and the
egistration status is stated as Inactive.
Registration Status Rejected
Registration status will show Rejected when:
• Gatekeeper unreachable; the 3G Gateway’s
H.323 stack returns this reject message in
case the gatekeeper is down.
• Duplicate alias; a system with an identical
Note that, since this
target system is not
an endpoint it is not
name has already been registered.
• Authentication failure; Authentication
ID and/or Authentication Password are
incorrect.
possible to use its IP
address to place calls to or
through the 3G Gateway!
D13841.08
10.2007
25
TANDBERG 3G GATEWAY
System Resources
USER GUIDE
To view available resources
of the 3G Gateway, open
System Resources of the
Status tab, as shown here.
This menu item shows the
amount of active sessions,
i.e. video and audio calls on
this system. The system load
percentage indicates the
processor load.
These figures depend on the
system’s use of resources.
he use of Call Forwarding
in dial plans reduces system
load and therefore increases
the number of simultaneous
calls.
A System Load of 0%
indicates no load on
the 3G Gateway!
D13841.08
10.2007
28
TANDBERG 3G GATEWAY
USER GUIDE
Configuring the 3G Gateway
To configure the 3G Gateway, hover with the mouse pointer
over the System configuration to produce a drop-down
menu. The drop-down menu consists of 6/7 items, i.e.
ISDN, IP, H.323, SIP, SNMP and System, to configure
respective system parts.
Changing settings in the menus belonging to the ISDN, IP
and System items only become effective after a system
reboot, therefore these items all contain Restart buttons.
Every configuration item is supported with a ? button for
information about this specific item.
D13841.08
10.2007
29
TANDBERG 3G GATEWAY
ISDN/PRI Configuration (ISDN/PRI Versions only)
USER GUIDE
PRI Interface Configuration.
Indicates the lowest
PRI Protocol. Select between the following
PRI protocols:
numbered E1/T1 B-channel
the system is allowed to
use for each PRI-line when
selecting channels for
outgoing calls. Not in use in
this version.
• NI (National ISDN)
• ATT (AT&T Custom)
• Euro (ETSI = Euro ISDN)
• Japan (Japan/Taiwan ISDN)
Outgoing Bearer capability
Within ISDN different bearer capabilities are
sed to signal the type of data (Voice, Data,
H320, H.324M), which is used by telephony
witches and other equipment to determine
ow to handle data or calls (compressing voice
ata neglect etc). The outgoing bearer capability
ets the ISDN bearer capability for the outgoing
elephone (voice only) and video telephone calls.
Enable CRC-4. Used for
most E1-PRI configurations.
If your network equipment
does not support this
feature, switch off PRI
CRC-4.
• H.324M: This ITU standardized capability
is selected for outgoing calls by default.
• UDI: In some situations the switch does
not accept calls which use the correct
H.324M capability. This setting makes it
possible to use the 3G Gateway in these
situations via selecting UDI.
• Prefix on National/International Numbers
• Specifies the prefix, which has to be added
to National and International numbers,
respectively.
Fractional line operation:
Low Channel. Indicates the
lowest numbered E1/T1
B-channel the system is
allowed to use for each PRI-
line when selecting channels
for outgoing calls. Presently,
this setting has no effect.
• The signalling specifies whether the
call is national or international. Since
these prefixes are removed from inbound
telephone numbers, the correct prefixes
have to be added on call-backs.
These settings only apply if the Service
providers network uses prefixes for national
and international calls.
Save. When all settings are
entered, click on Save to
store the new settings.
Note that changing from E1
to T1 configuration requires
a restart of the unit (click
Restart to restart the unit).
All incoming calls are accepted
independent of their bearer
capabilities, consequently audio calls
are accepted as well.
D13841.08
10.2007
30
TANDBERG 3G GATEWAY
ISDN/BRI Configuration (ISDN/BRI Versions only)
USER GUIDE
BRI Protocol. Select between the following
Select BRI to access the BRI
BRI protocols:
Configuration pane.
• ETSI (Euro ISDN)
• National ISDN
• AT&T Custom
• Japan/Taiwan ISDN
Save. When all settings
are entered, click on Save
to make the new settings
become effective.
Outgoing Bearer capability. Within ISDN
different bearer capabilities are used to signal
he type of data (Voice, Data, H320, H.324M),
which is used by telephony switches and other
equipment to determine how to handle data
or calls (compressing voice data neglect etc).
The outgoing bearer capability sets the ISDN
bearer capability for the outgoing telephone
voice only) and video telephone calls.
• H.324M: This ITU standardized capability
You cannot configure
ISDN BRI lines for
is selected for outgoing calls by default.
special functions like
• UDI: In some situations the switch does
not accept calls which use the correct
H.324M capability. This setting makes it
possible to use the 3G Gateway in these
situations via selecting UDI.
dial out only! The Gateway
will automatically select a
free BRI line for H.323 to
3G calls and possibly block
a DiD or an IVR menu when
the BRI lines have different
numbers. Consequently, we
strongly recommend that
all ISDN BRI lines have the
same number range!
Contact your ISDN or
telecom supplier about
numbering plans of ISDN
lines.
All incoming calls are accepted
independent of their bearer
capabilities, therefore audio calls are
accepted as well.
D13841.08
10.2007
31
TANDBERG 3G GATEWAY
SS7 Configuration
USER GUIDE
General
Select SS7 to access the SS7
Configuration pane.
• Originating Point Code (OPC). A number in
the range 0–214, which uniquely identifies a
signalling point, in this case the 3G Gateway,
within a telephone network. This number
consists of three parts, viz. a network,
cluster and member number, and will be
provided by the network operator.
Link Set Details
A link is a time slot within a trunk
used for signalling. Link sets are
typically used for signalling fail-over
purposes to one switch.
• Network indicator. A two bit data field
within the Service Information Octet of
the Message Signal Unit that permits
discrimination between national and
international messages.
• Audio Codec / Law. Either ALAW or ULAW. An
a-law algorithm is a standard companding, i.e.
compressing and expanding, algorithm, used
in European digital communication systems
to optimize, i.e. modify, the dynamic range
of an analogue signal for digitizing. The µ-law
algorithm is similar to a-law and used in North
American and Japanese systems.
• Enabled. Checking this box ena-
bles at least one signalling link in
a link set.
• Destination Point Code. Uniquely
identifies the destination signal-
ling point of the link. This can dif-
fer from the DPC of the trunk, e.g.
the DPC of a Signalling Transfer
Point (STP), see example 2 on the
following pages.
• Enabled. Link1 is checked by
default. Whereas, a second link
box can be checked to define
an extra signalling link for fail-
over purposes.
• Trunk. Number of the trunk
(1–4) in which a time slot is
reserved for signalling.
runks
maximum of four PRIs or SS7 trunks, i.e.
cables carrying E1/T1, can be enabled in the 3G
Gateway.
• Time slot. Number of the time
slot, within aforementioned
trunk, reserved for signalling.
• SLC. A Signalling Link Code is a
unique link number provided by
the network operator to identify
a link.
• Mode. Enable or disable a trunk.
• Destination Point Code (DPC). Uniquely
identifies the destination signalling point of
the trunk. It will be provided by the network
operator.
• CIC. The Circuit Identification Code is a
unique identifier for a data time slot in
a cable (trunk). In this case the CIC acts
as base address and can be defined for
each SS7 trunk and sets the first time-slot
number of the respective SS7 trunk.
Routes
• Destination Point Code. Unique identifier
indicating the destination signalling point of
a trunk.
• Priority. Priority level of the route to the
destination signalling point. Fail-over signalling
paths will be followed according to this priority.
• Link set. Indicates the link to the destination
signalling point according to the above
mentioned priority setting. When set to off
the respective route is disabled.
Routes are typically used for signalling fail-over
purposes via multiple switches.
To provide a better understanding
of the settings discussed here, two
examples are given on the following
pages.
D13841.08
10.2007
32
TANDBERG 3G GATEWAY
SS7 Configuration–Example 1
USER GUIDE
Suppose all four SS7 trunks of one 3G
Gateway are connected to one switch, as
indicated in the connection schematic to the
right.
In this example the Originating Point Code
(OPC) of the 3G Gateway equals 99, and the
Destination Point Codes (DPCs) for all trunks
equal 100.
Both OPC and DPC are provided by the
telephone network operator.
These settings can be seen in the schematic
and in the screen shot of the SS7 window
below right. All trunks can carry a maximum
of 30 calls, i.e. 30 data time slots.
Each data time slot is identified uniquely by
its OPC, DPC and Circuit Identification Code
(CIC). The “absolute” CIC consist of a CIC
“base address”, which has to be defined
for each trunk in the SS7 window, i.e. in
this case 0, 32, 64 and 96, and a relative
address. The latter is a number between 0
and 31 and depends on the choice of the
framing time slot and signalling time-slot
numbers.
Since one time slot is reserved for framing,
in this case set to time slot 0 by default, and
one time slot has to be defined for signalling
(16 in this example), 30 time slots are left
to transport call related data, i.e. time slots
with relative addresses 1–15 and 17–31,
see the table in the schematic.
For signalling fail-over purposes a maximum
of 2 SS7 trunks, also called links, can be
defined to take care of the SS7 signalling of
all 4 trunks in the 3G Gateway,
In this case trunks 1 and 2 are used for SS7
signalling. Since there is a direct connection
between the 3G Gateway and the switch,
both links are defined in the same link set
with the DPC of the switch, i.e. 100. Since
fail-over has been arranged within one link
set, no routes can be defined.
D13841.08
10.2007
33
TANDBERG 3G GATEWAY
SS7 Configuration–Example 2
USER GUIDE
Suppose two out of four trunks are connected to one switch and
the other two to another switch.
Now SS7 signalling fail-over is arranged via two switches and two
Signalling Transfer Points (STPs) over 2 link sets, as can be seen
from the schematic and the SS7 window below. Since the trunks
are terminated by the switches, the DPCs of trunk 1 and 2 are 100
and 101, respectively.
However, both links are terminated by the STPs. Link set 1
contains SS7 trunk 1 and is terminated by an STP with DCP 200.
Link set 2 contains SS7 trunk 3 and is terminated by an STP with
DCP 201.
For each link two routes are available to two switches, one directly
and one via an STP. Priority 1 is assigned to all direct links,
whereas all links via STPs have the lower priority 2.
D13841.08
10.2007
34
TANDBERG 3G GATEWAY
IP Configuration
USER GUIDE
IP Address Assignment is DHCP or Static:
Select IP from the
Configuration to access the
IP Configuration pane.
• DHCP: Dynamic Host Configuration
Protocol can be selected when a DHCP
server is present. Static IP Address, Static
IP Subnet Mask and Static IP Gateway are
ignored because these parameters are
assigned by the DHCP server.
DNS Interface
Up to five Domain Name
Server IP addresses can be
specified here. Your LAN
administrator will provide
the correct values for these
fields. By default these
• Static: If Static assignment is used, the 3G
Gateway’s IP address, IP subnet mask, and
the Gateway’s IP address must be specified
in the respective IP address fields.
fields are set to 127.0.0.1
P Ethernet Speed provides five settings to
hoose from:
• Auto The Gateway will negotiate detect the
speed and duplex on the LAN.
• 10Half The Gateway will connect to the
Date and Time Settings. An
NTP server address can be
specified here to provide the
3G Gateway with up-to-date
time and date information.
LAN using 10 Mbps/Half Duplex.
• 10Full The Gateway will connect to the LAN
using 10 Mbps/Full Duplex.
• 100Half The Gateway will connect to the
LAN using 100 Mbps/Half Duplex.
• 100Full The Gateway will connect to the
LAN using 100 Mbps/Full Duplex.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system
has been restarted.
P Address. The Static IP Address defines
he network address of the 3G Gateway. This
ddress is only used in static mode. Your LAN
dministrator will provide you with the correct
ddress for this field.
Restart. This button will
restart the 3G Gateway.
Any changes made in the
IP Configuration of the 3G
Gateway will take effect
after the system has been
restarted.
P Subnet Mask. The Static IP Subnet Mask
efinesthetypeofnetwork.YourLANadministrator
will provide the correct value for this field.
P Gateway. The Static Gateway IP address is
et to 127.0.0.1 by default. In case of a router
nter its address here. Your LAN administrator
will provide the correct value for this field.
D13841.08
10.2007
35
TANDBERG 3G GATEWAY
H.323 Configuration
USER GUIDE
Mode. Enables the 3G Gateway to register with a
Select H.323 to access the
Gatekeeper or leave it unregistered, i.e. in direct
mode. When registered with a gatekeeper, the
H.323 Status shows Registered, the Gatekeeper’s
P address and the Port used.
H.323 Configuration pane.
When registered with
a gatekeeper, the
When the registration fails, the Registration
tatus will be ‘rejected’. Three cases can be
istinguished:
H.323 Status shows
Registered, the Gatekeeper’s
IP address and the Port used
(see also Status, H.323
Status).
• Gatekeeper unreachable; the 3G Gateway’s
H.323 stack returns this reject message in case
the gatekeeper is down.
• Duplicate alias; a system with an identical
Dialing out from IP to
IP or ISDN, through
the 3G Gateway,
name has already been registered.
• Authentication failure; Authentication ID and/or
Authentication Password are incorrect.
requires the use of H.323
numbers (E.164 aliases and
service prefixes). This means
that the 3G Gateway must be
registered to a Gatekeeper;
select the H.323 menu item
in the Configuration menu.
electing direct mode will result in no Gatekeeper
egistration; hence it is not possible to dial through
he 3G Gateway via alias names. The H.323 Status
shows Inactive.
P Address. Enter the Gatekeeper IP Address that
he 3G Gateway should register to. Leaving this
mpty will result in direct dialing without the use of
liases.
Save. When ready to store
the new settings, press
Save.
uthentication Mode is Off or Auto.
• Off. Register to the Gatekeeper without
In case password is not
set/configured/inserted,
the 3G Gateway will
authentication.
• Auto. Register to the Gatekeeper with H.235
authentication using ID/Password given below.
still use the Authentication ID
to register with the gatekeeper.
However, when the Authentica-
tion ID is left “unused”, the
System Name field. will be used
to register the 3G Gateway with
the gatekeeper instead. In case
both the Authentication ID field
and the System Name field
are “unused” the 3G Gateway
can not be registered with the
gatekeeper.
uthentication ID and Password. Enter the ID and pass-
word required to perform H.235 authentication at the
Gatekeeper. To register with a Gatekeeper that requires
authentication, an NTP server has to be configured.
If the Gatekeeper is configured with an
alternative Gatekeeper, the Status area
may report a registration to the IP address
of the alternative Gatekeeper.
D13841.08
10.2007
36
TANDBERG 3G GATEWAY
SIP Configuration
USER GUIDE
Select SIP to access the SIP
SIP settings
Configuration pane.
nabled. 3G Gateway will
se this Proxy for call setup.
SIP proxy address. Enter
he IP Address of the proxy
erver to which the 3G
Gateway will use for call
etups.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system
has been restarted.
SIP proxy port. Enter the
ort number belonging to
hat SIP proxy IP address.
Setting Mode to Off
will not hide the SIP
proxy address and
port settings!
D13841.08
10.2007
37
TANDBERG 3G GATEWAY
SNMP Configuration
USER GUIDE
SNMP (Simple Network
Management Protocol)
is used for monitoring
SNMP Mode. The SNMP operation modus can
be set to:
• On. Turns SNMP On
• Off. Turns SNMP Off
and configuring different
units in a network. The 3G
Gateway’s SNMP Agent
responds to requests from
SNMP Managers (a PC
program etc.). SNMP traps
are generated by the agent
to inform the manager about
important events.
• ReadOnly. Do not send SNMP information
to the host
• TrapsOnly. Only send SNMP information
identified as TRAPS to the host.
SNMP Community name. SNMP Community
names are used to authenticate SNMP
equests. SNMP requests must have this
password’ in order to receive a response from
he SNMP agent in the 3G Gateway.
Select SNMP to access the
SNMP Configuration pane.
The SNMP Community name is case
sensitive!
ystem contact. Used to identify the system
ontact via SNMP tools such as HPOpenView
r TANDBERG Management Suite.
ocation. Used to identify system location
ia SNMP tools such as HPOpenView or
ANDBERG Management Suite.
Save. Press Save to activate
new settings.
Host IP Address (1, 2 and 3). Identifies the
P-address of the SNMP manager. Up to three
ifferent SNMP Trap Hosts can be defined.
Your LAN administrator should provide the
correct values for these fields.
D13841.08
10.2007
38
TANDBERG 3G GATEWAY
System
USER GUIDE
To configure the miscellaneous
settings on the 3G
Gateway, select the System
Configuration item.
Configuration. To change the system name of
he 3G Gateway, enter the new system name
n the System Name field.
Note that when the Authentication ID in the
H.323 link is left empty, the System Name
ield will be used to register the 3G Gateway
with the gatekeeper in stead. In case both the
uthentication ID field and the System Name
ield are left empty the 3G Gateway can not be
egistered with the gatekeeper.
ervices. The different IP services on the 3G
Gateway – Telnet, SSH, HTTP and HTTPS, can
be disabled independently to prevent access
to the system. Moreover, with Session Time
Out, a maximum login time can be set.
External Manager settings. To enable
ooperation between the 3G Gateway and an
external TANDBERG Management System (TMS)
enter both its IP address and its path.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system
has been restarted.
Restart. This button will
restart the 3G Gateway.
Any changes made in the
IP Configuration of the 3G
Gateway will take effect
after the system has been
restarted.
D13841.08
10.2007
39
TANDBERG 3G GATEWAY
Maintenance – General
USER GUIDE
Under the Maintenance tab
the system software can be
upgraded, new options can
be made available via the
installation of option keys,
the system password can
be changed, and the system
can be restarted.
System Information
• Software Version. Shows the currently
installed Software version.
• Hardware Serial Number. This unique
identifier number for the 3G Gateway
must be provided when ordering Software
Upgrades and Option Keys.
The 3G Gateway’s system
software can be upgraded
via the Upgrade item in
the Maintenance menu.
It also shows current
Release Key. Needed to upgrade a system to
a new version. Dot releases do not require an
option key.
software version and the 3G
Gateway’s hardware serial
number. For new software
versions a release key
must be entered before the
upgrade can be activated.
To upgrade the 3G
Gateway, a valid
Release key and
Software file are
required. However,
for dot-release upgrades
a Release Key won’t be
needed.
To expand software options
additional Option keys
are required. Contact your
TANDBERG representative
for more details.
D13841.08
10.2007
41
TANDBERG 3G GATEWAY
Maintenance – Upgrading the System
USER GUIDE
Upgrading the System
Once you have entered the release key in the Release Key field
(see the previous page) and pressed Install Software a new win-
dow will appear, which enables the entry of the software package,
i.e. a .pkg, file to be uploaded For dot release upgrades a Release
Key won’t be needed.
After the .pkg file has been selected, this will be uploaded
into the flash memory of the 3G Gateway.
After the upload has been completed, this message is
shown.
This screen appears after clicking the Restart System
button.
D13841.08
10.2007
42
TANDBERG 3G GATEWAY
Maintenance – Option Keys, Password and Restart
USER GUIDE
Option Keys
Password
Restart
To expand software options additional Option keys are required.
Contact your TANDBERG representative for more details.
Forgot the password? Use the following procedure to set a new
password:
Add Option key.
Enter the supplied
option keys and
press Add Option.
Key. Shows
the option-key
number.
Description. Shows
the software
function belonging
to the key number.
The 3G Gateway can be restarted either via the Restart System
menu item in the System configuration menu or via the Restart
System buttons in the ISDN, IP, Misc and Upgrade System
menus.
• Reboot the 3G Gateway and connect to the 3G Gateway via
the serial interface once it has restarted.
• Login with User Name pwrec. No password is required.
• You will be prompted for a new password.
The pwrec account is only active for one minute following a
restart. Beyond that time the system will have to be restarted
again to change the password.
New options take effect after the next restart only.
D13841.08
10.2007
43
TANDBERG 3G GATEWAY
USER GUIDE
Services
On 3G Gateway systems dial plans can be configured with default
services. Three default services can be distinguished:
• Direct Inwards Dialing
• Dial Extension (IVR)
• TMS Corporate Directory
These services can be found under the Service Configuration tab.
Each default service has a specific number of parameters which can
be set by the user.
To configure a dial plan select the Dialplan Configuration item.
D13841.08
10.2007
44
TANDBERG 3G GATEWAY
Default Services
USER GUIDE
About Default Services
The Service Configuration Window
The 3G Gateway is equipped with a number
of persistent default services, i.e. services
stored in the on-board non-volatile memory.
Therefore, these services will always
be available after a system restart. The
following persistent default services can be
distinguished:
• Direct Inwards Dialing (DID). Defines a
one-on-one relation between an inbound
and an outbound number.
• Dial Extension (IVR). Also known as
Interactive Voice/Video Response (IVR),
defines a relation between an inbound
number and an interactive service, i.e. a
menu, via which an outbound service can
be connected to. The outbound service
can be an audio or video service or an
externally connected endpoint.
• TMS Corporate Directory (phone book). A
connection with the installed TANDBERG
Management System (TMS) phone book
is setup. Via the phone book menu an
outbound call to another endpoint, e.g. a
3G Mobile, H.323 or SIP endpoint, can be
setup.
To view all service entries select the Service
Configuration menu from the Service tab.
D13841.08
10.2007
45
TANDBERG 3G GATEWAY
Dialplan Configuration
USER GUIDE
About Dialplan Configuration
Dialplan Configuration Window
Dialplan Details
To view all dialplan configuration
entries or create a new dial
plan select the Dialplan
configuration menu item from
the Services tab.
To view the dialplan entry details, click on the
dialplan entry or on View/Edit of the respective
dial plan. As has been discussed on the previous
page four default services can be distinguished:
• Direct Inwards Dialing
• Dial Extension (IVR)
• TMS Corporate Directory (Phone book)
For each default service the dialplan setup will
be illustrated with an example on the following
pages.
Note: Number matching is performed on dial
plans from the top to bottom.
Each dial plan has the following general fields,
i.e. Dialplan entry details:
• Enabled. If the box is checked the service
becomes available.
• Name. The name of the dial plan as represented
in the Dialplan Configuration overview.
• Net type. Inbound call net type; either
H.324m, H.323, SIP or All. All means that
independent of the net type the call is
accepted on a match with the predefined
Prefix and Suffix.
• Prefix. Number to which the first part of the
inbound number (bnr) is matched. The prefix
is specified in the dial plan entry. The prefix is
stripped from the inbound number.
• Suffix. Number to which the last part of the
inbound number (bnr) is matched. The suffix
is specified in the dial plan entry. The suffix
is also stripped from the inbound number.
The part of the number which remains after
stripping both prefix and suffix is called
remainder (See also the “useremainder”
option in a DID service).
Is changed to:
name: Test 123
nettype: All
service: FOO
In the dialplan: When the Net Type is set to All make sure that the
prefix and/or suffix is a valid H.323 prefix.
Setting it to All means that the prefix will be registered to the
gatekeeper.
Example:
An existing dialplan entry:
name: Test 123
The H.323 registration will now fail, because “HYPERLINK
nettype: SIP
service: FOO
D13841.08
10.2007
46
TANDBERG 3G GATEWAY
Argument Details for the Default DID Service
USER GUIDE
DID Argument Details
No Media Sources can be added to DID
service.
Use Remainder. Specifies whether a particular part,
i.e. the remainder, of the inbound number will be used
to form a part of the outbound number.
Suffix. Specifies the last part, i.e. the part
Prefix. Specifies the first part, i.e. the part
preceding the remainder, of the outbound
number. The outbound prefix can be
defined under Arguments.
appended to the remainder, of the Outbound
number. The outbound suffix can be defined
under Arguments.
For a remainder to become non-zero a specified
inbound Prefix has to match the first part and/or
a specified inbound Suffix has to match the last
part of an inbound number, however individually or
combinations of both never fully match the complete
inbound number.
Net type. Either H.324m, H.323 or SIP of the
outbound call.
V mode. This mode determines the outbound audio
nd video call settings. It is either Audio Only, Audio
Video, Auto(matic) no fallback to audio, Auto +
allback to audio and Auto + always fallback to
udio.
Both inbound Prefix and Suffix can be defined under
Dialplan entry details. When Use Remainder, is
active the previously mentioned “remainder” will be
appended to and precede the Prefix and the Suffix
of the outbound number, respectively. The outbound
Prefix and Suffix precede and append, respectively,
the “remainder” as to form the complete outbound
number.
• In the Audio Only mode a voice call is being setup,
even when all endpoints support both audio and
video capabilities. Note that this setting will be
overruled in case Allow Forwarding is set to Yes and
both endpoints possess audio and video capabilities.
The latter prefix and suffix can be defined under
Arguments. Prefixes and suffixes are standard
parameters of dial plans.
• In the Audio + Video mode a call is only being
setup when endpoints support both audio and
video capabilities and a call with both these
capabilities can be set up.
Suppose, as an example, in the Dialplan entry details
the inbound Prefix equals 9876 and inbound suffix
equals 54. In the Arguments settings the outbond
prefix equals 1234. For an inbound connection to
phone number 9876154 the 3G Gateway will strip the
prefix 9876 and the suffix 54 from the called number,
hence the remainder equals 1. For the outbound
connection the 3G Gateway will add the prefix
• In the Auto mode a call is being setup according
to the capabilities of the endpoints. Of the latter,
3 versions can be distinguished: no fallback to
audio, fallback to audio or always fallback to audio.
• In the no fallback to audio case either an audio
+ video or an audio only call is being setup,
depending on the capabilities choice of the
initiating endpoint, i.e. when an audio + video call
is being set up, whereas the receiving endpoint
only supports audio, the call is terminated.
(configured in arguments) in front of the remainder,
hence the outbound number equals 12341.
For the same settings with an inbound number
9876254 results in an outbound number 12342.
In case the prefix and/or suffix fully match the
inbound number the remainder will be empty and the
useremainder value will be ignored.
• In the fallback to audio case capabilities can be
changed to an audio only call when the receiving
endpoint supports only audio, even when an audio +
video call is being set up by the initiating endpoint.
• The always fallback to audio case is used in case
the telephony switch interferes or cannot handle
capability renegotiation, therefore when an audio
+ video call fails automatically an audio call will be
set up.
Allow forwarding. After call setup the
call is offloaded from the 3G Gateway
system,i.e.notroutedviathe3GGateway
system any longer, to free resources.
Use sub number. The sub number is a number
extension following the main number separated from
the main number by an . In this way a number plan
*
behind a main number can be reached directly.
D13841.08
10.2007
47
TANDBERG 3G GATEWAY
Argument Details for a Default IVR Service
USER GUIDE
IVR Argument Details
Net type. Identical to DID service (see the
previous page for details).
V mode. Identical to DID service (see the
revious page for details).
refix. Identical to DID service (see the
revious page for details).
uffix. Identical to DID service (see the
revious page for details).
llow forwarding. Identical to DID service
see the previous page for details).
Show DTMF Information Screen. This is a
screen used within the service to draw the
attention of the user to activate DTMF tones
on its endpoint. This screen can be turned on
default value) or off.
Media Sources. Some of the default Media
Sources, like the Welcome Screen and the
DTMF Information Screen as mentioned under
he Media Sources of this service, can be
eplaced by the user.
Note that the Dial Extension number can
also be used in audio only mode.
D13841.08
10.2007
48
TANDBERG 3G GATEWAY
Argument Details for a Default TMS Corporate Directory (Phone Book Service)
USER GUIDE
TMS Corporate Directory Argument Details
TMS address. IP address of Tandberg
Management System (TMS).
llow forwarding. Identical to DID service
for details, see three pages back.
how DTMF Information Screen. Identical to
Dial Extension (IVR) service.
V mode. Identical to DID service – for
etails, see three pages back.
Media Sources. Some of the default Media
Sources, like the Welcome Screen, the DTMF
nformation Screen and the Please wait movie
s mentioned under the Media Sources of
this service, can be replaced by the user.
D13841.08
10.2007
49
TANDBERG 3G GATEWAY
USER GUIDE
Example 1: Number-plan mapping
Entry details: Enabled:
Name:
Check
H.324m-H.323
Net Type:
H.324m
Prefix:
6789
Suffix:
Arguments:
Service:
Direct Inwards Dialing
H.323
Auto + fallback to audio
5
Dial Plan Examples
Net Type:
A V Mode:
Prefix:
Use Remainder:
Allow Forwarding: No
Given the supported net types, H.324m, H.323
and SIP, 9 unique inbound and outbound net
type combinations for both DID and IVR dial
plans can be defined
Suffix:
Yes
When dialing the number 67890000 there will be a match with
“0000” as the remaining number. The H.323 number that will be
connected to will be: 50000 (construction: Prefix + Use remainder
number). When dialing number 67894321 this will match with
“4321” as the remaining number. The H.323 number to call will be:
54321. In this way a range of ISDN numbers can be mapped onto
for instance a range of H.323 numbers.
Some of these combinations will be discussed
in a few examples.
D13841.08
10.2007
50
TANDBERG 3G GATEWAY
Some Dial Plan Examples ( )
I
USER GUIDE
About the Examples
DID Dial Plan Examples
Given the supported net types, H.324m, H.323
and SIP, 9 unique inbound and outbound net type
combinations for both DID and IVR dial plans can be
defined:
Example 1: Number-plan mapping
Entry details: Enabled: Check
Example 2: Hotline
Entry details: Enabled:
Name:
Check
H.324m-H.323
H.324m
67890000
Direct Inwards Dialing
H.323
Name:
H.324m-H.323
Net Type:
Prefix:
H.324m
6789
Net Type:
Prefix:
1. H.324m–SIP
2. H.324m–H.324m
3. H.324m–H.323
Suffix:
Arguments:
Service:
Net Type:
A V Mode:
Prefix:
Direct Inwards Dialing
H.323
Auto + fallback to audio
5
Suffix:
Arguments:
Service:
Net Type:
A V Mode:
Prefix:
Auto + fallback to audio
51234
4. H.323–SIP
5. H.323–H.324m
6. H.323–H.323
Suffix:
Use Remainder:
Yes
Suffix
Use Remainder: No
Allow Forwarding: No
Allow Forwarding: No
When dialing number 67890000 this will match without leaving a
remainder. The H.323 number that will be connected to will be: 51234
(construction: prefix). When dialing number 67894321 there will be no
match. When dialing number 678900009876 one is also connected
to the same H.323 endpoint, since there is a match on 67890000
and the remainder, i.e. 9876, is discarded.
When dialing the number 67890000 there will be a match with
“0000” as the remaining number. The H.323 number that will be
connected to will be: 50000 (construction: Prefix + Use remainder
number). When dialing number 67894321 this will match with
“4321” as the remaining number. The H.323 number to call will be:
54321. In this way a range of ISDN numbers can be mapped onto
for instance a range of H.323 numbers.
7. SIP–SIP
8. SIP–H.324m
9. SIP–H.323
Some of the above combinations will be discussed
in a few examples. Examples on this page deal with
DID dial plans, whereas examples on the next page
describe IVR scenarios.
Note that Use Remainder is set to No!
D13841.08
10.2007
51
TANDBERG 3G GATEWAY
Some Dial Plan Examples ( )
II
USER GUIDE
Dial Extension (IVR) Examples
Dial Extension (IVR) Dial Plan Examples
Interactive Video Response (IVR), also called
extension dial-in, is an automated answering
system that directs the call to the IP endpoint
indicated by the caller. The caller uses
telephone tones (DTMF) to enter the H.323/
SIP alias or extension.
Example 4: 3G to H.323 IVR
Example 5: 3G to H.323 via a Phone book
Entry details: Enabled:
Name:
Check
Entry details: Enabled:
Name:
Check
3G-H.323- Phonebook
H.324m
3G-H.323-IVR
H.324m
123478
Dial Extension
H.323
Net Type:
Prefix:
Net Type:
Prefix:
123489
Suffix:
Arguments:
Service Type:
Net Type:
Suffix:
Arguments:
Service Type:
Net Type:
A V Mode:
TMS Corporate Directory
e.g. H.323
Auto
IVR is useful in case a limited amount of
numbers, e.g. ISDN PRI or BRI lines, is
available.
A V Mode:
Auto
Prefix:
Suffix:
Prefix:
Suffix:
Allow Forwarding: No
Allow Forwarding: No
An example shall be provided:
1. An endpoint user calls a Dial Extension
When dialing number 123489 on a 3G handset, one is connected to
an TMS Corporate Directory, from which an H.323 or SIP endpoint can
be selected. Note that the Net Type to be selected in arguments is
irrelevant, since the endpoint to be called is selected from a phone
book.
When dialing number 123478 on a 3G handset, one is connected to an
IVR service, from which an H.323 endpoint number can be entered.
service number.
2. The 3G Gateway activates the Welcome
picture and sound.
3. The 3G Gateway, when set in the dial plan,
shows the DTMF Information screen.
4. The endpoint user enters the extension
(H.324m/H.323/SIP alias) followed by the
# (pound-sign) to indicate end of number.
5. The 3G Gateway starts to call the endpoint
and the Connecting picture and sound are
activated.
Example 6: 3G to SIP IVR
6. When the call is connected audio and video
are transmitted through the 3G Gateway
(SIP to SIP calls and H323 to H323 calls
will only go through the 3G Gateway when
Allow Forwarding is set to No).
Entry details: Enabled:
Name:
Check
3G-SIP-IVR
H.324m
1234790
Dial Extension
SIP
Net type:
Prefix:
Suffix:
Service type:
Arguments:
Net Type:
A V Mode:
Auto
Prefix:
Suffix:
@<SIP_Proxy_Address or Registrar_Address>
Allow Forwarding: No
It is not possible to configure ISDN BRI
lines for special functions like dial out
only. The 3G Gateway will automatically
select a free BRI line for H.323 to 3G
calls and possibly block a DID or an
IVR menu when the BRI lines have
different numbers.
When dialing number 1234790 on a 3G handset, one is connected to
<UserInputNumber>@<SIP_Proxy_Address or Registrar_Address>, where
UserInputNumber is the number keyed in by the user from within the IVR
menu.
Consequently, we strongly recommend
that all ISDN BRI lines have the same
number range.
D13841.08
10.2007
52
TANDBERG 3G GATEWAY
TMS Corporate Directory
USER GUIDE
The TMS Corporate Directory service allows one Endpoint, i.e. a UMTS
phone, H323 or SIP, to dial another Endpoint directly, without knowing
or having to (manually) enter the extension number via DTMF.
TMS Corporate Directory is a menu based dial-in method, which
combines a directory listing from TMS with IVR. In this mode the user
can search in the global address book provided via TMS using the
alphanumeric part of the keypad.
The TMS Corporate Directory service searches and displays entries
matching the user input string. A maximum of 6 entries per page are
displayed.
One can browse back and forth through the pages by pressing the
button or the # button, respectively. With the 0 button one can go
*
back to a previous stage in the service or even back to the previous
service when the phone book is entered via the entry point or dial
extension service.
A menu option is available when text is present next to the respective
button. In case access to multiple phone books is available, the user
can select one in the first stage. In the second stage, either a search
string can be entered by the user, or you can use DTMF to search
alphabetically.
All names matching the search string will be displayed up to a
maximum of 10 pages, where each page contains a maximum of 6
names. Pressing the # button will commence the search. Entering an
empty search string, i.e. pressing the # button without entering any
character, will show a two-stage alphabetical menu structure providing
the first letter of the search string only.
In the third stage one of the matched names can be selected by
pressing the number preceding the name. When multiple numbers
are provided with the selected name one can select the number of
choice and the dialing of the outbound number will be commenced
immediately.
If the above left search field is left empty and Search
(lower right corner) is clicked on, the alphabetical
search as shown to the right will be displayed.
D13841.08
10.2007
53
TANDBERG 3G GATEWAY
Contact Information
USER GUIDE
EUROPEAN HEADQUARTERS
Philip Pedersens vei 20, 1366 Lysaker, Norway
Telephone: +47 67 125 125
Fax: +47 67 125 234
Video: +47 67 126 126
E-mail: [email protected]
U.S. HEADQUARTERS
1212 Avenue of the Americas, 24th Floor, New York, NY 10036
Telephone: +1 212 692 6500
Fax: +1 212 692 6501
Video: +1 212 692 6535
E-mail: [email protected]
D13841.08
10.2007
54
|