Document MR0012
9710 Library
Storage Module
System Assurance Guide
9710 Library
Storage Module
System Assurance Guide
Information contained in this publication is subject to change. In the event of changes, the
publication will be revised. Comments concerning its contents should be directed to:
Nearline Information Development
Storage Technology Corporation
One StorageTek Drive
Louisville, CO 80028-2201
USA
© 1995 through 1999, Storage Technology Corporation, Louisville, CO, USA. All rights reserved.
ii
9710 System Assurance Guide
MR0012J
List of Pages
Document Title:
9710 Library Storage Module
System Assurance Guide
Guide Part Number:
Initial Release Date:
Reissue J Date:
MR0012J
July 1996
December 1999
Total number of pages in this document is 86, consisting of the following:
Pages
Disposition
Cover
Replace entire manual
Blank page
Title page
Copyright page (ii)
iii through xiv
1-1 through 1-6
2-1 through 2-4
3-1 through 3-12
4-1 through 4-30
5-1 through 5-4
A-1 through A-6
Index-1 through Index-2
Reader’s Comment Form
Business Reply Mailer
Blank Page
Back Cover
MR0012J
9710 System Assurance Guide
iii
Summary of Changes
Date
Reissue Level
Change
Dec. 1999
J
throughout: Incorporated template 103199 and updated
boilerplate. Changed personnel references to reflect new
Customer Service organization. Indicated support of 9840
Fibre Channel drives.
Chapter 3: Removed note about AS/400 not supporting
9840 or DLT drives. Added host interface graphics (Figure 3-
2 through 3-6). Added illustration of I/O panel that shows
Fibre Channel plate in lower left corner.
Chapter 4: Expanded power cable table with new power
cable part numbers. Corrected drawing of Centronics 50-pin
connector. Added new in-country media services telephone
numbers. Added note clarifying feature codes 1603 and
2016.
Appendix A: Updated weight specifications.
iv
9710 System Assurance Guide
MR0012J
Contents
List of Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Customer Resource Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
KnowledgeMap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Comments and Suggestions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
System Assurance Team Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
The System Assurance Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Proposal Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
System Assurance Planning Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Order Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
System Assurance Review Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
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Contents
Post-installation Follow-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Schedule Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Customer Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
CPU Hardware Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Operating Systems Software Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Communication Hardware Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Operations Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Delivery Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Marketing Representative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Solutions Delivery Systems Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Solutions Delivery Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Solutions Delivery Installation Consultant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
StorageTek Hardware and Software Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Client Processor(s) Teams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Hardware Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Software Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Channel Partner Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Marketing Representative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Solutions Delivery Systems Specialist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Solutions Delivery Engineer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Solutions Delivery Installation Consultant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Drive Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Host Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Data Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
4890 Data Buses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
RS423 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
SCSI Library Robotic Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
The Ordering Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Fax Numbers and Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Hardware Order Worksheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
DLT Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4890 Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
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Contents
PDU Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
SCSI Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Cable Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Cable Length Subtraction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
9710 to Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Daisy Chain Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Sun Sparc Workstation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
RS/6000, Bull DPX/20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
SCSI Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
High Density 68-68 Pin Standard Jackscrew . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
AS/400 Serial Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Sequent Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
FIPS Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
FIPS Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
FIPS Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Modem Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Cartridge Tapes and Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Fire Suppression System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Hardware Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
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Figures
Figure 1-1. The System Assurance Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Figure 1-2. The System Assurance Process Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Figure 3-1. 9710 LSM with Expansion Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Figure 3-2. Direct Connection for AS/400 Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Figure 3-5. Host-Indirect Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Figure 3-8. 9710 I/O Panel (Showing Fibre Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Figure 4-1. 9710 Model/Feature Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Figure 4-3. DLT7000 Feature Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Figure 4-4. DLT4000 Feature Selections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Figure 4-6. SCSI Connector Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Figure 4-7. FIPS AS/400 Cabling Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Figure A-1. 9710 Layout and Floor Space Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . A-3
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Tables
Table 4-1. PDU Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Table 4-3. SCSI Cable Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Table 4-4. SCSI Cable Length Subtraction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
Table 4-6. Specialized Daisy Chain Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Table 4-7. Daisy Chain Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
Table 4-8. PRS Card Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Table 4-9. Robotics Control Cables, Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Table 4-10. SCSI Cables and Adapters for AS/400 Path . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Table 4-12. SCSI Cables and Adapters for RS/6000 and Bull DPX/20 . . . . . . . . . . . . . . . . 4-21
Table 4-16. AS/400 Serial Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Table 4-17. Sequent Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Table 4-19. FIPS Terminators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Table 4-21. Modem Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Table 4-23. In-Country Media Supply Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Table 5-1. Pre-installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Table A-1. 9710 Dimensions and Weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Table A-2. LSM Power Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Table A-3. Optional Power Distribution Unit (PDU) Specifications . . . . . . . . . . . . . . . . . . A-2
Table A-4. LSM Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
Table A-5. Power Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
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9710 System Assurance Guide
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Preface
This guide contains information about planning, ordering, installing, and
follow-up activities required during StorageTek TimberWolf 9710 Library
Storage Module sales, delivery, and installation.
The audience for this guide includes StorageTek marketing representatives,
solutions delivery systems specialists (SDSSs), ssolutions delivery installation
consultants (SDICs), solutions delivery engineers (SDEs), independent
consultants, service representatives, and customers involved with installation
planning.
■ How to Use This Guide
This guide provides a series of worksheets and checklists that, when completed
properly, ensure that no aspect of the installation process has been overlooked.
This promotes error-free installation and customer satisfaction. Use only those
checklists that are applicable to your system. However, certain worksheets
(noted below) must be completed for the product to be shipped. Refer to
Chapter 4 for more information.
Note: If the following worksheets are not completed and sent to Orders
Administration, the product will not be shipped.
• Library Configuration Worksheet
• Site Survey
• Product Checklist
■ How This Guide is Organized
This guide contains the following information:
“The System Assurance Process” provides detailed information
useful for understanding the System Assurance process.
“Key Personnel” provides a worksheet for recording names and
phone numbers of the key personnel on the system assurance
teams.
“Product Overview” provides an overview of the LSM, drive
configurations, and interfaces
“Ordering the Equipment” contains worksheets to complete
when ordering the 9710 Library
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Preface
“Pre-installation Checklist” provides checklists to ensure no
unresolved issues exist at installation.
floor space layout.
The Index assists in locating information in this publication.
■ Trademarks
StorageTek is a trademark of Storage Technology Corporation. Other features
and terms used in this publication are for informational purposes only and
might be trademarks of Storage Technology Corporation or other companies.
■ Conventions
Typographical conventions highlight special words, phrases, and actions used
in this publication.
Item
Example
Description
MENU
Button
Physical buttons or switches, onscreen
buttons, and softkeys appear in Helvetica font
and in all capital letters.
Emphasized
text
not or must
Important or emphasized words and phrases
appear in italics.
Filenames
dictionary.txt
Filenames appear in Courierfont.
Indicators/
LEDs
Open
Indicators and LEDs appear with initial
capital letters and in italics.
Keyboard keys [Y],
[Enter] or
Keyboard keys appear within brackets, in
Helvetica font, with initial capital letters or as
the key appears on the keyboard.
[Ctrl+Alt+Delete]
Screen
downloading
Screen captures or messages appear in
captures or
messages
Courierfont.
Parameters or Device = xx
input
Names of variables that require values
assigned appear in italics.
Pathnames
P:\Printshp\Pubsor
Pathnames appear in Courierfont.
home/gandalf/litdist
Positions for
switches,
jumpers, and
circuit
ON
Switch, jumper, and circuit breaker positions
appear in default font and all capital letters.
breakers
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Preface
Item
Example
Description
URLs and
hypertext links
www.stortek.com/techpubs Universal Resource Locator (URL) and
hypertext links appear in blue text and
underlined.
■ Related Publications
Additional information is contained in the following publications:
9710 Publication
Part Number
9710 Library Storage Module Installation Manual
9640
Quantum™ DLT Publications
Part Number
DLT4000 Cartridge Subsystem Product Manual
313127601
(StorageTek)
81-60043-0x
(Quantum)
DLT7000 Tape Drive Product Manual
DLT8000 Tape Drive Product Manual
313134501
(StorageTek)
81-60000-0x
81-60118-0x
(Quantum)
9840 Publications
Part Number
MT 5003
9840 Tape Drive System Assurance Guide
9840 Tape Drive Installation Manual
95879
4890 Publications
Part Number
9512952900
9512941000
4890 Maintenance Manual
4890 Product Manual
■ Obtaining Information
You may have access to the following additional sources of information.
Customer Resource Center
StorageTek’s Customer Resource Center (CRC) is an online service that provides
technical information such as software publications, user documentation,
maintenance fixes, and answers to frequently asked questions. The CRC is for
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Preface
StorageTek employees and for contract customers and partners with a login and
password.
The location of the CRC is http://www.support.storagetek.com
Documents on CD
Documents on CD is a compact disc that contains portable document format
(PDF) files of StorageTek’s tape, library, and OPENstorage disk publications.
This CD is for StorageTek employees only. Contact the Logistics Depot to order
the CD or get onto the distribution list.
Electronic Document Center
StorageTek’s Electronic Document Center (EDC) is an online service that
provides links to technical publications about StorageTek products, pre-sales
planning, and strategic tools. The EDC is for StorageTek employees only.
The location of the EDC is http://gandalf.stortek.com/dynaweb/prod
KnowledgeMap
StorageTek’s KnowledgeMap is an online service that provides product
information, general resources, white papers, and answers to frequently asked
questions. It also contains information about networks, platforms, and sales
support. The KnowledgeMap is for StorageTek employees and distributors.
The location of the KnowledgeMap is http://wwfokm.stortek.com/
Partners Page
StorageTek’s Partners Page is an online service that provides information about
events, education, products, and connectivity. The Partners Page is for
StorageTek employees and partners with a login and password.
The location of the Partners Page is http://www.storagetek.com/Partners/
StorageTek Storefront
The Storefront is StorageTek’s external web site. The Storefront provides
information about topics such as news bulletins, products, services, integrated
solutions, customer support, and upcoming events. The storefront is accessible
to all persons with a web browser.
The location of the Storefront is http://www.storagetek.com
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Preface
■ Comments and Suggestions
A Reader’s Comment Form at the back of this publication is for communicating
suggestions or requests for change. We encourage and appreciate reader
feedback.
■ Education
The following paragraphs describe how to locate the training available for the
9710 Library.
If you have questions about registering for courses (including tuition and
schedules), call the registrar at 303-673-6262.
Consult the current Corporate Education Course Catalog or view EDUCATION
announcements on the intranet using Netscape for the latest offerings and
schedules.
StorageTek employees should follow these steps to register:
1. Start Netscape.
3. At the right side of the screen click on alphabetical.
4. Click on Wfor Workforce Development.
5. Scroll down and click on Workforce Development Home Page.
This takes you to the StorageTek Workforce Development web page. Make your
selections from here.
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The System Assurance Process
1
Figure 1-1 shows the system assurance overview. The system assurance team
members appear across the top of the figure. The process is the exchange of
information among the team members to ensure that no aspects of the sale,
ordering, and installation are overlooked. This promotes an error-free
installation and contributes to customer satisfaction.
Figure 1-1. The System Assurance Overview
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System Assurance Team
■ System Assurance Team Responsibilities
Table 1-1 lists the responsibilities of the system assurance team members. The
team ensures that all aspects of the process are planned carefully and carried
out efficiently. Customer and StorageTek team members jointly own and control
the process.
Table 1-1. Team Member Responsibilities
Team Member
Responsibilities
Solutions Delivery Installation
Consultant (SDIC)
(United States)
• Leads the system assurance team in most cases.
• Coordinates the system assurance process and
oversees the use and implementation of this guide.
Solutions Delivery Manager (SDM)
(international)
• Schedules meetings between team members.
• Supplies or obtains all necessary support
documentation.
• Works with the customer to complete the following
worksheets:
• Faxes all of the required and completed work
sheets (except the sales entry form) to the
• Works with the solutions delivery engineer (SDE)
and the customer to provide delivery information
as listed in “Solutions delivery engineer”
responsibilities in this table.
Marketing representative
(United States)
• Leads the system assurance team in some cases.
• Is responsible for the customer account.
• Faxes the sales entry form to the Shared Services
Center.
• Follows up with the customer to ensure customer
satisfaction.
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System Assurance Team
Table 1-1. Team Member Responsibilities (Continued)
Team Member
Responsibilities
Solutions Delivery Engineer (SDE)
• Prepares customer service support procedures.
• Explains available levels of hardware support and
criteria for problem escalation.
• Installs the product at the customer site.
Customer
• Works with the solutions delivery installation
consultant (SDIC) at the system assurance planning
meetings to provide the data for the worksheets
listed for the SDIC.
• Works with the solutions delivery systems
specialist (SDSS) at the system assurance planning
meetings to provide the data for the worksheet
listed for the SE.
• Names a contact person for any unresolved issues
in the above worksheets.
• Discusses the schedule and names a contact per
son for all scheduling matters.
Solutions Delivery Systems
Specialist (SDSS)
• Explains available levels of software support and
criteria for problem escalation.
• Works with the customer to complete the work
sheet.
• Provides data migration information.
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The System Assurance Flowchart
■ The System Assurance Flowchart
Figure 1-2 shows the system assurance process flow. The following pages
describe the steps in more detail.
No two installations are the same; however, following this flowchart promotes a
smooth system assurance process and an error-free installation.
Figure 1-2. The System Assurance Process Flow
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The System Assurance Flowchart
Proposal Acceptance
The system assurance process begins when the customer accepts the proposal.
At this time, the solutions delivery installation consultant (in the United States)
or the solutions delivery manager (internationally) schedules one or more
system assurance planning meetings.
System Assurance Planning Meetings
The purpose of the system assurance planning meetings is to:
• Explain system assurance as it applies to the 9710 Library
• Establish the system assurance team
• Establish the responsibilities of the team members
• Establish the schedule for the system assurance process
• Define hardware and software requirements
• Complete the configuration worksheets, order worksheets, and other
• Set the dates and times for one or more system assurance review meetings
Order Placement
Depending on the customer, the appointed team member must now either:
• Fax the completed worksheets to Orders Management (OM), or
• Transfer information from the completed worksheets to the sales entry form
and fax the sales entry form to the Shared Services Center (SSC)
Sales Entry Form or Order Worksheet Check
If the sales entry form or order worksheets are complete and correct, OM or
SSC approves the order and assigns a ship date. If they are not correct, OM or
SSC contacts the system assurance team for more information.
System Assurance Review Meetings
The purpose of the system assurance review meetings is to:
• Identify additional requirements
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Schedule Planning
Preinstallation Checklist Error Check
If the preinstallation checklists are complete and correct, the sale is approved
and the product is shipped. If they are not correct, the system assurance team
completes or corrects them.
Installation
The SDE installs the 9710 Library at the customer’s site.
Post-installation Follow-up
The following actions follow up the installation:
• The Error-Free Delivery Team tracks any exceptions to the original
shipment.
• The system assurance team leader completes the reader's comment form at
the back of this guide or online to submit any comments on this guide.
fax number, address, and URL.
• The SDE logs installation data into the Customer Services Data Collection
(CSDC) system.
• The SDE attends a follow-up meeting with the customer to review the
completed project.
■ Schedule Planning
When schedule planning is completed, attach a copy of the proposed schedule
to this guide, and have the system assurance team members sign below.
StorageTek Representative (date)
Customer Representative (date)
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Key Personnel
2
This chapter enables you to record the names and phone numbers of the key
personnel on the teams. The home phone number is optional.
■ Customer Team
List names and telephone numbers of the following people:
CPU Hardware Contact
___________________________________________________________
Phone office:________________ home:________________
Operating Systems Software Contact
___________________________________________________________
Phone office:________________ home:________________
Communication Hardware Contact
___________________________________________________________
Phone
office:________________ home:________________
Operations Contact
___________________________________________________________
Phone
office:________________ home:________________
Delivery Contact
___________________________________________________________
Phone office:________________ home:________________
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StorageTek Team
■ StorageTek Team
List names and telephone numbers of the following people:
Marketing Representative
___________________________________________________________
Phone office:________________ home:________________
Solutions Delivery Systems Specialist
___________________________________________________________
Phone office:________________ home:________________
Solutions Delivery Engineer
___________________________________________________________
Phone office:________________ home:________________
SDE room on site:
Solutions Delivery Installation Consultant
___________________________________________________________
Phone
office:________________ home:________________
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StorageTek Hardware and Software
■ StorageTek Hardware and Software Support
StorageTek provides the following phone numbers for hardware and software
support:
Call Center (Hardware)
U.S.-Colorado
1.303.673.4056
U.S.-Outside Colorado (Customers) 1.800.525.0369
U.S.-Outside Colorado (SDEs)
Software Support
1.800.735.2778
U.S.-Outside Colorado
U.S.-Colorado
1.800.678.4430
1.303.673.4430
■ Client Processor(s) Teams
List names and telephone numbers of the following CPU vendor people:
Hardware Contacts
_____________________________________________________________
Phone office:________________ home:________________
_____________________________________________________________
Phone office:________________ home:________________
_____________________________________________________________
Phone
office:________________ home:________________
Software Contacts
_____________________________________________________________
Phone office:________________ home:________________
_____________________________________________________________
Phone office:________________ home:________________
_____________________________________________________________
Phone office:________________ home:________________
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Channel Partner Team
■ Channel Partner Team
List names and telephone numbers of the following people:
Marketing Representative
___________________________________________________________
Phone office:________________ home:________________
Solutions Delivery Systems Specialist
___________________________________________________________
Phone office:________________ home:________________
Solutions Delivery Engineer
___________________________________________________________
Phone office:________________ home:________________
SDE room on site:
Solutions Delivery Installation Consultant
___________________________________________________________
Phone
office:________________ home:________________
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Product Overview
3
This chapter provides an overview of the LSM, drive configurations, and
interfaces.
The 9710 library consists of:
• An LSM that stores 224 to 588 tape cartridges
• A cartridge access port (CAP) that stores up to 14 cartridges
• 9840, Digital Linear Tape (DLT), or 4890 drives installed behind the LSM
right, front door.
Figure 3-1. 9710 LSM with Expansion Door
C60485
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Drive Configurations
■ Drive Configurations
The LSM is shipped standard with no drive plates and with two 14-pack arrays
above the drive wall (Panel 2). If fewer than four drives are ordered, two 14-
pack arrays are installed above the three drives. If fewer than seven drives are
ordered, one 14-pack array is installed above the six drives.
If the LSM is to contain more than six drives, you must also install the optional
power distribution unit (PDU) and the PRM logic card.
CAUTION:
You may not install 9840 drives and 4890 drives within the same LSM.
Follow these rules for the cartridge drives, their associated arrays, and the
cartridges used in the drives:
• Install drives from bottom to top.
• Allow no empty drive slots between installed drives.
• If fewer than six drives are installed, install the optional arrays on Panel 2.
• Do not use DATA D3 (helical recording) cartridges.
When mixing 4890 and DLT drives within the same LSM:
• No more than six 4890 drives may be installed
• The DLT drives must be installed above the 4890 drives.
When installing only DLT drives:
• A maximum of 10 drives may be installed per LSM.
When mixing 9840 and DLT drives within the same LSM:
• No more than six DLT drives may be installed
• The DLT drives must be installed above the 9840 drives.
• You may mix SCSI and Fibre Channel drives.
When installing only 9840 drives:
• A maximum of 10 drives may be installed per LSM.
• You may mix SCSI and Fibre Channel drives.
■ Power Distribution Unit (PDU)
The standard 9710 can support up to 10 drives, but has power connections for
only six drives. When you order the 9710 mounting hardware kits for more than
six drives, you must also order the PDU. The PDU gives you power connections
for four additional drives.
The PDU is a pass-through AC connector box with a power drop cable at one
end and receptacles for four drives at the other end. The box is mounted in the
9710, but must be connected to a separate customer power drop. The
international version comes without a cable plug, and cable leads are stripped.
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Host Interfaces
The PRM card is shipped with the PDU, even though it is not part of the PDU.
The card is mounted in the 9710 to provide data communication paths for the
additional drives.
■ Host Interfaces
The LSM provides two host ports for AS/400 direct connections. Two internal
Other configurations with the AS/400 might include a RISC/6000 server (see
Figure 3-3 on page 3-5). Direct connections in non-AS/400 (open systems)
For host indirect connections to the LSM, a server [Unix-based, using Automated
Cartridge Server Library (ACSLS) software or a RISC System/6000, using the
Advanced Interactive Executive (AIX) operating system] is connected between
the host and the LSM. An example of an indirect connection is an LSM hooked
to a Unix server, with the server connected to an Ethernet LAN network. A
The connection from the server to the LSM is a SCSI Type-3 68-pin cable. The
server may have its own control-side path (through a connection on the
optional PRS circuit card), or may be daisy-chained to a shared data bus with
one or more drives.
Figure 3-6 on page 3-8 shows the generic software requirements for the
subsystems in either a direct connection or an indirect connection to the LSM.
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Data Interfaces
■ Data Interfaces
Refer to the 9840 Tape Drive System Assurance Guide, MT 5003, for 9840 data
interface information.
The LSM has three data interfaces available:
• Small Computer System Interface (SCSI) for all drives
• Federal Information Processing Standard (FIPS) interface for 4890s
• Fibre Channel for 9840s
4890 Data Buses
You may order FIPS bus drives, SCSI bus drives, or both. FIPS and SCSI are not
available on the same drive.
Two FIPS data bus terminal blocks are present on a drive. Each bus in this
definition includes the Data In, Data Out, Tag In, and Tag Out lines. You can
use the two terminals for two data buses, use only one terminal block and
terminate the other, or use the second terminal block for daisy chaining.
Note: The AS/400 I/O port does not allow daisy chaining of the 4890 Drives.
Each SCSI drive has two SCSI data bus connectors. You may use only one SCSI
data bus input per drive. The other connector must be terminated, or it can be
used for daisy chaining in a non-AS/400 environment, but it cannot be used for
a second data bus.
DLT Data Buses
Each DLT has two SCSI data bus connectors. You can use only one SCSI data
bus input per drive. The other connector must be terminated, or it can be used
for daisy chaining, but it cannot be used for a second data bus.
■ I/O Cabling Limits
the following discussion.
Only one SCSI control line can exist. The other SCSI port, on both the SCSI card
and the I/O tower, is reserved for daisy chaining; it should be terminated on the
SCSI control interface card.
Two RS423/RS232 control lines can exist on the I/O tower. Each control may be
connected to a separate AS/400.
Six FIPS data buses can exist on the I/O tower. Each bus in this definition
includes the Data In, Data Out, Tag In, and Tag Out lines. If you are using two-
bus FIPS drives, each connected at the I/O tower to two FIPS buses, then no
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3-9
RS423
more than three FIPS drives can exist in the 9710. The remaining available drive
slots can be used by SCSI drives.
Twenty SCSI data buses can exist on the I/O tower: 10 in and 10 out.
Twenty Fibre Channel data buses can exist on the I/O tower (with 9840 drives
only): 10 in and 10 out.
The 3270 ports on the I/O tower currently are not used.
■ RS423
The 9710 uses RS423 electronics in its control interface, rather than RS232. The
RS423 and RS232 protocols are the same, but the RS423 electronics can drive a
signal to greater distances.
The maximum RS423 cable length is 60 m (200 ft).
■ SCSI Library Robotic Interface
The fast/narrow interface is single-ended or differential, and supports up to
eight devices including the host.
The fast/wide interface is differential only, and supports up to 16 devices
including the host.
Both interfaces are provided with the fast/wide 68-pin connector.
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Ordering the Equipment
4
This chapter provides the worksheets to use when ordering the 9710 LSM.
■ The Ordering Process
To order a 9710 LSM:
1. Make photocopies of the blank worksheets provided in this guide.
2. Obtain other required worksheets not provided in this guide.
3. Review the customer’s existing hardware and software.
4. Select the correct equipment and configuration for the customer’s needs.
5. Enter the information on the worksheets.
6. Review the items with the customer.
7. If necessary, transfer the appropriate information from the order worksheets
to a sales entry form.
8. Fax the order worksheets or sales entry form to the appropriate orders
department.
■ Fax Numbers and Addresses
The orders department, the fax number, and the documents to fax depend on
the customer. The department addresses and voice phone numbers are for your
information.
Domestic customers, value-added distributors (VADs), and value-added
resellers (VARs) must:
1. Transfer the information from the hardware order worksheet and the cables
order worksheet to a sales entry form.
You are encouraged to use the software tool Galileo to identify a valid
configuration, generate an accurate quote, and produce an error-free sales
entry form.
2. Fax the following forms to Atlanta Shared Services Center:
• Sales entry form
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Hardware Order Worksheets
• Library configuration worksheet
• Site survey
• Product checklist
Atlanta Shared Services Center
Fax: 1-678-969-4015, 4016, or 4017
5390 Triangle Parkway, Suite 300
Norcross, GA 30092
Voice: 1-678-969-4000 or 1-800-903-7278 (toll-free in the U.S. only)
Original equipment manufacturers (OEMs), distributors, and
subsidiaries in Canada, Japan, Australia, South Asia, and Mexico must fax
the following forms to Orders Management:
• Hardware order worksheet
• Cables order worksheet
• Site survey
Orders Management
Fax: 1-303-673-2640 for distributors or subsidiaries
Fax: 1-303-673-7654 for OEM
One StorageTek Drive
Louisville, CO 80028-4350
Voice: 1-303-673-5513
■ Hardware Order Worksheets
Use the following paragraphs and worksheets to plan your order.
For 9840 Drive information, refer to 9840 Tape Drive System Assurance Guide,
MT 5003.
CAUTION:
You may not install 9840 drives and 4890 drives within the same LSM.
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Hardware Order Worksheets
DLT Drives
numbers. The drives will ship with either a SCSI Fast/Narrow Differential
interface or a SCSI Fast/Narrow Single-Ended interface. You will need SCSI Fast/
Wide 68-pin connectors to connect to the differential drives.
Note: The DLT8000 is only available with a differential interface.
Each kit contains one DLT drive, differential terminator, slides, drive mounting
tray, drive actuator mechanism, drive chassis, DLT power supply, cooling,
hardware to mount the drive to the tray, and the drive power cord.
Note: If more than six drives are ordered, the customer must order the PDU.
The PDU feature code includes the PDU, the appropriate power cord,
the PRM card, and an additional drive-to-LSM interface cable.
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Hardware Order Worksheets
4890 Drives
Figure 4-5 lists the 4890 drive feature numbers.
Figure 4-5. 4890 Drive Feature Selections
CAUTION:
You may not install 9840 drives and 4890 drives within the same LSM.
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PDU Power Cables
■ PDU Power Cables
The PDU power cables are included when you order the PDU feature code.
They are listed below in case you still want to order them separately.
Table 4-1. PDU Cables
Description
Part Number Quantity
411063801
Cable assembly, international, 200–240 V, 10 A, 3 m
(10 ft), 2-wire and ground.
For main PDU
________
________
________
________
________
________
________
________
________
❑
❑
❑
❑
❑
❑
❑
❑
❑
Cable assembly, international, 200–240 V, 10 A, 2.4 m 10083241
(8 ft), harmonized cord 1.5 mm , EuroPlug.
For optional PDU
2
Cable assembly, South Korea, 100–127 V, VCTF cord
10083657
10083638
10083639
310287201
2
3 x 1.25 mm , KSC 8305 plug.
For optional PDU
Cable assembly, domestic, twisted lock, 200–240 V,
20 A, 2.5 m (8.2 ft), 14 AWG SJT cord.
For main PDU
Cable assembly, domestic, twisted lock 200–240 V,
15 A, 2.5 m (8.2 ft), 16 AWG SJT cord.
For optional PDU
Cable assembly, domestic, 100–127 V, 20 A, 3 m
(10 ft), 14 AWG SJT cord, NEMA 5-20P (IEC 320 plug).
For main PDU
Cable assembly, domestic, 100–127 V, 15 A, 2 m (7 ft), 10083242
16 AWG SJT cord, NEMA 5-15P (IEC 320 plug).
For optional PDU
Cable assembly, domestic, twisted lock, 100–127 V,
20 A, 2.5 m (8.2 ft), 14 AWG SJT cord.
For main PDU
10083641
Cable assembly, domestic, twisted lock, 100–127 V,
15 A, 2.5 m (8.2 ft), 16 AWG SJT cord.
For optional PDU
10083642
■ Serial Cables, 9710 to Host
If the robot is controlled by a serial RS423 connection, the 9710-end of the
cables requires a female DB9 connector.
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Serial Cables, 9710 to Host
Table 4-2. Serial Cables, 9710 to Host
Description
Part Number
Quantity
Cable assembly, DB9 (F)-DB24 (F), 4 m (13 ft)
310227101
________
❑
Cable assembly, DB9 (F)-DB24 (F), 6 m (20 ft)
310227201
310227301
310227401
________
________
________
❑
Cable assembly, DB9 (F)-DB24 (F), 12 m (39.4 ft)
❑
Cable assembly, DB9 (F)-DB24 (F), 24 m (79 ft)
❑
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SCSI Cabling
■ SCSI Cabling
The following pages contain SCSI cable and adapter information.
Cable Restriction
Maximum allowed cable lengths (including the lengths already inside the 9710)
are:
• Single-ended: up to 6 m (20 ft) for up to 5 mega transfers per second
• Single-ended: up to 3 m (9.5 ft) above 5 mega transfers per second
• Differential: up to 25 m (82 ft)
Note: The LSM supports only the SCSI Type 3 connector at the LSM I/O panel
(tailgate). Customers using SCSI Type 1 or 2 cable connectors must order
a SCSI-1- or 2-to-SCSI 3 adapter for the LSM-end of their cables to
correctly mate with the LSM.
Table 4-3 lists additional restrictions for SCSI connections.
Table 4-3. SCSI Cable Restriction
Application
Length Restriction
Single-Ended
Stub length: 0.1 m (4 in.)
5–10 MHz data transfer rate: 3 m (10 ft)
1–5 MHz data transfer rate: 6 m (20 ft)
Differential
Stub length: 0.2 m (10 in.)
1–10 MHz data transfer rate: 25 m (82 ft)
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SCSI Cabling
Cable Length Subtraction
When considering the length of an external SCSI interface bus, you must
subtract the length of bus already inside the 9710 from the maximum allowed
cable length. The individual cable measurements inside the 9710 are:
• From I/O tower to drive: 1.2 m (4 ft)
• Daisy chains between drives: 0.5 m (18 in.) each
• From I/O tower to library control: 2.4 m (8 ft)
• From drive to library control (library control can be daisy chained from the
drive data bus):
-
-
-
0.5 m (18 in.), or
1.2 m (4 ft), or
1.8 m (6 ft)
The total length of cable that must be subtracted from each bus is shown in
Table 4-4. For the IBM AS/400 system, always subtract 1.2 m (4 ft) from the
control or data bus. The AS/400 does not allow daisy chains.
Table 4-4. SCSI Cable Length Subtraction
Number of drives on
the same data bus
Are data and control on
the same bus? (Yes/No)
Subtract this value from
maximum allowed cable length
1 (always 1 for AS/400) no (always no for AS/400)
1.2 m (4.0 ft) from drive bus
2.4 m (8.0 ft) from control bus
2
3
4
5
6
7
8
9
no
no
no
no
no
no
no
no
1.7 m (5.5 ft) from drive bus
2.4 m (8.0 ft) from control bus
2.1 m (7.0 ft) from drive bus
2.4 m (8.0 ft) from control bus
2.6 m (8.5 ft) from drive bus
2.4 m (8.0 ft) from control bus
3 m (10.0 ft) from drive bus
2.4 m (8.0 ft) from control bus
3.5 m (11.5 ft) from drive bus
2.4 m (8.0 ft) from control bus
4 m (13.0 ft) from drive bus
2.4 m (8.0 ft) from control bus
4.4 m (14.5 ft) from drive bus
2.4 m (8.0 ft) from control bus
5 m (16.0 ft) from drive bus
2.4 m (8.0 ft) from control bus
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SCSI Cabling
Table 4-4. SCSI Cable Length Subtraction (Continued)
Number of drives on
the same data bus
Are data and control on
the same bus? (Yes/No)
Subtract this value from
maximum allowed cable length
10
no
5.3 m (17.5 ft) from drive bus
2.4 m (8.0 ft) from control bus
1
1
2
3
4
5
6
7
8
9
10
1
yes
yes
yes
yes
yes
yes
yes
yes
yes
yes
2.4 m (8.0 ft) from bus
1
3 m (9.5 ft) from bus
1
3.4 m (11.0 ft) from bus
1
3.8 m (12.5 ft) from bus
1
4.3 m (14.0 ft) from bus
1
4.7 m (15.5 ft) from bus
1
5.2 m (17.0 ft) from bus
1
5.6 m (18.5 ft) from bus
1
6 m (20.0 ft) from bus
1
6.6 m (21.5 ft) from bus
Note:
Calculated for a control interface daisy chain cable of 0.5 m (18 in.). Add 0.8 m (2.5
ft) for a 1.2 m (4 ft) cable, and 1.1 m (4.5 ft) for a 1.8 m (6 ft) cable.
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SCSI Cabling
9710 to Host
There are many external SCSI cables, depending on the platform. These cables
are available through StorageTek. These are “standard” and will fit most
applications for data and the control path.
Table 4-5. SCSI Cables 9710 to Host
x
Description
Part Number
Quantity
1
10083309
_____
Type CL2 SCSI External Interface Cable 3 m (10 ft)
❑
2
10083313
10083310
_____
_____
_____
_____
_____
_____
_____
_____
_____
Type CL2P SCSI External Interface Cable 3 m (10 ft)
❑
❑
❑
❑
❑
❑
❑
❑
Type CL2 SCSI External Interface Cable 6 m (20 ft)
Type CL2P SCSI External Interface Cable 6 m (20 ft) 10083314
Type CL2 SCSI External Interface Cable 15 m (49 ft) 10083311
Type CL2P SCSI External Interface Cable 15 m (49 ft) 10083315
Type CL2 SCSI External Interface Cable 20 m (65 ft) 10083312
Type CL2P SCSI External Interface Cable 20 m (65 ft) 10083316
SCSI Daisy Chain Cable 250 mm (10 in.)
SCSI Daisy Chain Cable 460 mm (18 in.)
313109302
310292001
❑
Notes:
1. Standard cable materials
2. Plenum-rated cable materials
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SCSI Cabling
Daisy Chain
Table 4-6. Specialized Daisy Chain Cables
Part
Number
x
Description
Quantity
________
________
________
________
SCSI cable assembly, 1,830 mm (72 in.) 1–6 control 310254001
SCSI cable assembly, 2,130 mm (84 in.) 1–6 control 313115701
❑
❑
❑
❑
SCSI cable assembly, 460 mm (18 in.)
310292001
310292101
SCSI cable assembly, 1,220 mm (48 in.) 7–10
control
SCSI cable assembly, 250 mm (10 in.) 9840
313109302
310292001
________
________
❑
❑
SCSI cable assembly, 460 mm (18 in.) 9840
Daisy Chain Terminators
Table 4-7 lists available terminators if your configuration requires additional
terminators.
Table 4-7. Daisy Chain Terminators
x
Description
Part Number
Quantity
Terminator, fast/wide SCSI, 68-pin, single ended
10148002
________
❑
Terminator, fast/wide SCSI, 68-pin, differential
10148003
________
❑
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SCSI Cabling
PRS Card
When installing a PRS in the 9710, the cables listed below are required from the
PRC to the drives.
Table 4-8. PRS Card Cables
Drive Location
Cable Length
Part Number
310292101
310292101
310292101
310254001
310254001
310254001
310254001
310254001
313115701
313115701
Quantity
________
________
________
________
________
________
________
________
________
________
9
8
7
6
5
4
3
2
1
0
1220 mm (48 in.)
1220 mm (48 in.)
1220 mm (48 in.)
1830 mm (72 in.)
1830 mm (72 in.)
1830 mm (72 in.)
1830 mm (72 in.)
1830 mm (72 in.)
2130 mm (84 in.)
2130 mm (84 in.)
MR0012J
9710 System Assurance Guide
4-17
SCSI Cabling
Robotics Control, Internal
The SCSI control card can be connected directly to the I/O panel or can be
daisy chained to a tape drive.
Table 4-9. Robotics Control Cables, Internal
x
Description
Part Number
Quantity
SCSI cable assembly, 68 (M) pin to 68 pin (F),
2,440 mm (96 in.) PRS to I/O panel
310294201
________
❑
SCSI cable assembly, 68 (M) pin to 68 pin (M),
40 mm (18 in.) PRS to drive (daisy chain)
310292001
310292101
310254001
________
________
________
❑
❑
❑
SCSI cable assembly, 68 (M) pin to 68 pin (M),
1,220 mm (48 in.) PRS to drive (daisy chain)
SCSI cable assembly, 68 (M) pin to 68 pin (M),
1,820 mm (72 in.) PRS to drive (daisy chain)
4-18
9710 System Assurance Guide
MR0012J
SCSI Cabling
AS/400 Data Path
The AS/400 special SCSI cables come in two models: above floor, and under
floor (plenum). They must be used with the AS/400, and any other system
which has similarly designed SCSI connectors.
Note: If you already have standard 68–68 pin SCSI cables on site, then order
only the IBM AS/400 Interposer connector, Part Number 05H3834. This
IBM adapter connects standard 68–68 pin SCSI cables to the AS/400. In
that case, do not order any additional cables.
Table 4-10. SCSI Cables and Adapters for AS/400 Path
x
Description
Part Number
Quantity
IBM 68–68-pin AS/400 interposer connector is an
adapter connector to attach standard 68–68-pin
SCSI cables to the AS/400. Order this connector if
you already have standard SCSI cables on site. If
you do not, order only the cables below.
05H3834 (order ________
from IBM)
❑
AS/400 special 68–68-pin SCSI cable, 3 m (10 ft)
goes above floor
100821102
100821111
100821103
100821112
________
________
________
________
________
________
❑
❑
❑
❑
❑
❑
AS/400 special 68–68-pin SCSI cable, 3m (10 ft)
goes under floor (plenum)
AS/400 special 68–68-pin SCSI cable, 6 m (20 ft)
goes above floor
AS/400 special 68–68-pin SCSI cable, 6 m (20 ft)
goes under floor (plenum)
AS/400 special 68–68-pin SCSI cable, 24 m (78.7 ft) 100821109
goes above floor
AS/400 special 68–68-pin SCSI cable, 24 m (78 ft)
goes under floor (plenum)
100821118
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9710 System Assurance Guide
4-19
SCSI Cabling
Sun Sparc Workstation
Table 4-11. SCSI Cables and Adapters for Sun Sparc Workstation
x
Description
Part Number
Quantity
StorageTek 3 m (10 ft) cable to attach the 9710
directly to the Sun/Sparc workstation motherboard,
or to a station with SBE/S (fast/narrow, differential)
or RSBE/S (fast/narrow, single-ended)
10083522
________
❑
Standard 68–68-pin SCSI cable. With this
workstation interface feature, standard SCSI cables
can be used without adapters: DWIS/S (fast/wide,
differential)
________
❑
4-20
9710 System Assurance Guide
MR0012J
SCSI Cabling
RS/6000, Bull DPX/20
Table 4-12. SCSI Cables and Adapters for RS/6000 and Bull DPX/20
x
Description
Part Number
Quantity
StorageTek 3 m (10 ft) cable to attach the 9710
directly to the Sun/Sparc workstation motherboard,
or to a station with IBM RISC System/6000 with
interface feature code 2420 (fast/narrow, single-
ended)
10083522
________
❑
StorageTek 3 m (10 ft) cable to attach the 9710
directly to the Sun/Sparc workstation motherboard,
or to a station with BULL DPX/20 with fast/narrow,
single-ended feature
10083522
________
❑
❑
IBM 68–68-pin (RISC System/6000) Interposer
connector. This is an IBM adapter connector to
attach standard 68–68-pin SCSI cables to RISC
System/6000 with interface feature code 2416 (fast/
wide, differential). Use with one of the standard
68–68-pin cables.
50G0460 (order ________
from IBM)
IBM 68–68-pin (RISC System/6000) Interposer
connector. This is an IBM adapter connector to
attach standard 68–68 pin SCSI cables to BULL
DPX/20 with fast/wide differential feature. Use
with one of the standard 68–68-pin cables.
50G0460 (order ________
from IBM)
❑
❑
68–68-pin special SCSI cable RISC System/6000
with IBM245 differential fast/wide adapter 12 m
(40 ft). Use this cable in place of the IBM
100821105
________
(50G0460) interposer and standard cables above, if
a 12 m (40 ft) cable length is satisfactory.
MR0012J
9710 System Assurance Guide
4-21
SCSI Cabling
SCSI Adapters
Table 4-13. Adapters, SCSI
x
Description
Part Number
Quantity
SCSI adapter, narrow to wide bus (50-to-68 pin)
10148010
________
❑
Single-Ended Narrow or Fast/Narrow to Wide
Table 4-14. Single-Ended Narrow or Fast/Narrow to Wide SCSI
x
Description
Part Number
Quantity
Cable assembly, 50 (M) D Squeeze Lock, 68 (M) D 10083522
Screw Lock, 3 m
________
❑
High Density 68-68 Pin Standard Jackscrew
Table 4-15. High Density 68-68 Pin Jackscrew SCSI
Cable Length
Metric (English)
Above Floor Cable P/
N
Plenum (under
floor Cable P/N)
x
Quantity
______
______
______
______
3 m (10 ft)
6 m (20 ft)
15 m (49 ft)
20 m (66 ft)
10083309
10083310
10083311
10083312
10083313
10083314
10083315
10083316
❑
❑
❑
❑
Note: Above floor cable is UL style CL2, plenum cable is UL style CL2P
4-22
9710 System Assurance Guide
MR0012J
SCSI Cabling
AS/400 Serial Cables
Table 4-16. AS/400 Serial Cables
x
Description
Part Number
Quantity
Cable assembly, serial AS/400, 4 m (13 ft)
310227101
________
❑
Cable assembly, serial AS/400, 6 m (20 ft)
Cable assembly, serial AS/400, 12 m (39 ft)
Cable assembly, serial AS/400, 24 m (79 ft)
310227201
310227301
310227401
________
________
________
❑
❑
❑
Sequent Cables
Cables specific to Sequent are listed below.
Table 4-17. Sequent Cables
x
Description
Part Number
Quantity
SCSI DIFF, TM 68-pin, 5 m (16.4 ft)
308398701
________
❑
SCSI DIFF, TM 68-pin, 10 m (33 ft)
SCSI DIFF, TM 68-pin, 0.3 m (1 ft)
SCSI DIFF, TM 68-pin, 1.2 m (4 ft)
SCSI DIFF, TM 68-pin, 7.5 m (25 ft)
SCSI DIFF, TM 68-pin, 15 m (49 ft)
SCSI, DIFF, Terminator, 68-pin,
308398801
308398901
308399001
308399101
308399201
308399301
________
________
________
________
________
________
❑
❑
❑
❑
❑
❑
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9710 System Assurance Guide
4-23
FIPS Cabling
■ FIPS Cabling
The following pages contain FIPS cable and adapter information.
FIPS Cables
The two types of FIPS cables are Bus and Tag, and Internal Style. The Bus and
Tag cables come in pairs. The Internal Style cable is a single cable with a
shorter length limit.
A Y (serpentine) adapter cable may have to be used, depending on the AS/400
numbers are listed below. The flagged 4-digit IBM part numbers must be
ordered from IBM.
Figure 4-7. FIPS AS/400 Cabling Configurations
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9710 System Assurance Guide
MR0012J
FIPS Cabling
Table 4-18. FIPS Cables
Description
Part Number
Quantity
Serpentine cable adapter, AS/400 IOP side 9980 (order from IBM)
________
❑
❑
Y cable adapter, tape side (see usage in
9927 (order from IBM)
________
Internal Style cable 1.7 m (5.6 ft)
Internal Style cable 6.6 m (22 ft)
Internal Style cable 24 m (79 ft)
9928 (order from IBM)
9929 (order from IBM)
9930 (order from IBM)
305436010
________
________
________
________
________
________
________
________
________
________
❑
❑
❑
❑
❑
❑
❑
❑
❑
❑
Bus and tag cable pair 3 m (10 ft)
Bus and tag cable pair 15.24 m (50 ft)
Bus and tag cable pair 23 m (75 ft)
Bus and tag cable pair 31 m (100 ft)
Bus and tag cable pair 61 m (20 ft)
Bus and tag cable pair 91.44 m (300 ft)
Bus and tag cable pair 122 m (400 ft)
305436050
305436075
305436100
305436200
305436300
305436400
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9710 System Assurance Guide
4-25
FIPS Cabling
FIPS Terminators
The following table lists available terminators if your configuration requires
additional terminators.
Table 4-19. FIPS Terminators
x
Description
Part Number
Quantity
Terminator, FIPS, Bus
10041793
________
❑
Terminator, FIPS, Tag
10041794
________
❑
FIPS Drive to I/O
The FIPS cable is listed below.
Table 4-20. FIPS Cables
x
Description
Part Number
Quantity
FIPS cable assembly from drive to I/O panel
310259302
________
❑
4-26
9710 System Assurance Guide
MR0012J
Modem Cables
■ Modem Cables
If the client plans on using a modem for remote support, make sure that one of
the following modem cables is ordered.
Table 4-21. Modem Cables
x
Description
Part Number
Quantity
6 m (20 ft)
4108289-02
________
❑
15 m (50 ft)
31 m (100 ft)
46 m (150 ft)
61 m (200 ft)
76 m (250 ft)
4108289-05
4108289-10
4108289-15
4108289-20
4108289-25
________
________
________
________
________
❑
❑
❑
❑
❑
Table 4-22. Remote Diagnostic Support for PC Use
x
Description
Part Number
Quantity
Cable assembly, RJ45 8 pin (M) - RJ45 8 pin (M),
6 m (20 ft)
410828902
________
❑
Cable assembly, RJ45 8 pin (M) - RJ45 8 pin (M),
15 m (50 ft)
410828905
410828925
10410823
________
________
________
❑
❑
❑
Cable assembly, RJ45 8 pin (M) - RJ45 8 pin (M),
76 m (250 ft)
Adapter, RJ45 9 pin (F) - DB9 (F)
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9710 System Assurance Guide
4-27
Cartridge Tapes and Labels
■ Cartridge Tapes and Labels
The Media Service Center in Atlanta handles orders for cartridge tapes and
labels. To obtain additional information about cartridge tapes and labels call the
Media Service Center at 1-800-905-8502, or fax 1-877-888-0609; from 8:00 a.m. to
8:00 p.m. United States Eastern Standard Time Monday through Friday.
Note: For the LSM to initialize properly, diagnostic and cleaning cartridges
must be in place. We recommend that you order the necessary cartridges
ahead of time.
For 9840 drives, order PN 310319401 (data cartridges used for diagnostics) and
PN 310324601 (cleaning cartridges).
Order cartridge tapes and labels by including the order on the sales entry form,
if used; the media portion of the order will be routed to the appropriate
department.
Orders for domestic customers, valued-added distributors (VADs), and
value-added resellers VARs):
5390 Triangle Parkway, Suite 300
Norcross, GA 30092
Voice: 1-800-905-8502
Media Service Center
Fax: 1-877-888-0609
Orders from distributors, original equipment manufacturers (OEMs),
and Canada, Japan, Australia, South Asia, or Mexico subsidiaries:
Orders Management
Fax: 1-303-673-2640 for distributors or subsidiaries
Fax: 1-303-673-7654 for OEM
One StorageTek Drive
Louisville, CO 80028-4350
Voice: 1-303-673-5513
Table 4-23. In-Country Media Supply Services (Sheet 1 of 2)
Region
Country
United States
Canada
Telephone Number
1-800-905-8502
North
America
1-800-668-1843 extension 605
525 258 8000
Mexico
4-28
9710 System Assurance Guide
MR0012J
Cartridge Tapes and Labels
Table 4-23. In-Country Media Supply Services (Sheet 2 of 2)
Region
Country
Austria
Telephone Number
0800 20 16 31
0800 75 327
Belgium
Denmark
Finland
8088 0744
08001 13361
0800 82 83 57
0800 181 6238
0800 022 8496
1800 55 33 54
167 790 852
France
Germany
Holland
Ireland
EAME
Italy
Norway
800 11 220
South Africa
Spain
0800 99 5820
900 99 33 66
020 798711
Sweden
Switzerland
United Kingdom
Brazil
0800 83 87 65
0800 731 8852
55 11 5185 2850
3 3746 9824
Japan
Singapore
Kuala Lumpur
China
65 774 9248
World
60 3 233 6102
86 10 6841 2211
662 656 8873
852 8200 0791
Thailand
Hong Kong
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4-29
Cartridge Tapes and Labels
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4-30
9710 System Assurance Guide
MR0012J
Pre-installation Checklist
5
On the following pages, verify that all issues have been addressed and resolved.
Circle either “Yes” or “No” for each item. For unresolved issues, assign a
required action with a due date to the appropriate person.
Table 5-1. Pre-installation Checklist
Action Required/Due
Item Description
Yes/No
Date/Person Responsible
Site Preparation
Floor plans completed
Clearance adequate
Yes/No
Yes/No
Yes/No
Yes/No
Yes/No
Yes/No
Cooling adequate
Power requirements met
Cable lengths determined
Cable routing established
Future expansion considered Yes/No
Dock facilities scheduled
Yes/No
Hardware Procurement
Subsystems ordered
Power cables ordered
Yes/No
Yes/No
Options or features ordered Yes/No
Interface cables ordered
Interface adapters ordered
Yes/No
Yes/No
Yes/No
Tapes and labels ordered
Software Procurement
Software prerequisites met
Yes/No
MR0012J
9710 System Assurance Guide
5-1
Fire Suppression System
Table 5-1. Pre-installation Checklist (Continued)
Action Required/Due
Date/Person Responsible
Item Description
Yes/No
Software Installation
Scheduled
Yes/No
Yes/No
Completed
Hardware Installation
Delivery schedule completed Yes/No
Dock hours scheduled
Pre-staging area set
Yes/No
Yes/No
Yes/No
Yes/No
Yes/No
Installation team identified
Site access arranged
Installation hours defined
■ Fire Suppression System
❑Yes ❑No
Ensure customer is aware that StorageTek does not supply fire suppression
systems. Any fire suppression system for the 9710 is the customers’
responsibility.
■ Hardware Support Services
❑Yes ❑No
StorageTek offers an exclusive remote service to customers which is available
24 hours a day 7 days a week if a problem with the equipment occurs.
Table 5-2 lists the remote support hardware and cables to provide remote
support for the customer.
Table 5-2. Remote Support Hardware and Cables
Part
Equipment Description
Ref Number
Number
Modem
9600 Baud
4953
1
Modem
Switches
16 Port MARS+
32 Port MARS+
4954
4955
5
5
5-2
9710 System Assurance Guide
MR0012J
Hardware Support Services
Table 5-2. Remote Support Hardware and Cables (Continued)
Part
Number
Equipment Description
Ref Number
Cable
RJ-45 to
RJ-45
20 ft MARS/UUT interconnect
50 ft MARS/UUT interconnect
100 ft MARS/UUT interconnect 410828910
150 ft MARS/UUT interconnect 410828915
200 ft MARS/UUT interconnect 410828920
250 ft MARS/UUT interconnect 410828925
410828902
410828905
7
7
7
7
7
7
Modem/
MARS
4 ft modem to MARS
interconnect (DB-25 to DB-9)
4895
9
Interconnect
Cable
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9710 System Assurance Guide
5-3
Hardware Support Services
This page intentionally left blank.
5-4
9710 System Assurance Guide
MR0012J
Site Planning Information
A
This appendix provides specifications and floor space requirements.
The following table lists the dimensions and weight of the LSM. Refer to your
drive publications for the weight of the drives and cartridges and add the
weights to the weights in the table.
Table A-1. 9710 Dimensions and Weights
Height
1830 mm (72 in.)
1490 mm (59 in.)
790 mm (32 in.)
1020 mm (40 in.)
339 kg (747 lbs)
375 kg (826 lbs)
Width with covers
Depth
Depth with expansion door
Weight of base unit with arrays
Weight of base unit with expansion door
and arrays
Table A-2. LSM Power Specifications
Power cable
U.S./Canada:
100 VAC UL/CSA power cable
International:
200–240 VAC HAR power cable
Input voltage range 100–254 VAC
Nominal voltage 120 or 240 VAC
Power configuration U.S./Canada:
Single phase 100 VAC, 47–63 Hz, 20 A Service, 3-wire
International:
Single phase 200–240 VAC, 47–63 Hz, 10 A Service, 3-
wire
Power consumption 200 W
Maximum heat
output
683 Btu/hr
MR0012J
9710 System Assurance Guide
A-1
Table A-3. Optional Power Distribution Unit (PDU) Specifications
Power cable
U.S./Canada:
120 VAC UL/CSA power cable
International:
200–240 VAC HAR power cable
Input voltage range 100–254 VAC
Nominal voltage 120 or 240 VAC
Power configuration U.S./Canada:
Single phase 120 VAC, 47–63 Hz, 6 A Service, 3-wire
International:
Single phase 200–240 VAC, 47–63 Hz, 3 A Service, 3-
wire
Power consumption 38 W
Maximum heat
output
128 Btu/hr
Table A-4. LSM Environmental Specifications
Temperature
Operating
Storage
Shipping
15° to 32°C (59° to 90°F)
10° to 40°C (50° to 104°F)
10° to 40°C (50° to 104°F)
Relative Humidity
Operating
Storage
20% to 80% (noncondensing)
10% to 95% (noncondensing)
10% to 95% (noncondensing)
Shipping
Wet Bulb Maximum
Operating
Storage
29.2°C (84.5°F)
35°C (95°F)
Shipping
35°C (95°F)
Altitude
Operating
Storage
0 to 3.05 km (0 to 10,000 ft)
0 to 3.05 km (0 to 10,000 ft)
0 to 15.24 km (0 to 50,000 ft)
Shipping
A-2
9710 System Assurance Guide
MR0012J
Figure A-1. 9710 Layout and Floor Space Requirements
SEE NOTE 1
POWER
CABLE
CUTOUT
153.26
148.82
(60.34)
(58.59)
218.92
(86.19)
LSM BASIC UNIT SERVICE AREA REQUIREMENTS
218.92
(86.19)
SEE NOTE 1
15.24 (6)
60.96 (24)
FIPS CABLES CUTOUT
(SEE NOTE 2)
153.57
(60.46)
149.12
(58.71)
240.23
(94.58)
LSM EXPANDED UNIT SERVICE AREA REQUIREMENTS
NOTES:
1. 91.44 cm (3.0 ft) access required during installation. Library may then be pushed back
against a wall and stablilized.
2. Cable cutout is optional as cables may be routed above the floor. For raised floor
installation, a 15.24 x 61cm (6 X 24 in.) cutout is recommended if FIPS cables are used.
C60187
3.
The dimensions in parentheses are in inches.
MR0012J
9710 System Assurance Guide
A-3
Table A-5. Power Characteristics
Description
Value / Part Identification
Picture
U.S./Canada: 120 VAC, single phase
1
Power drops for 9710 and PDU ,
each:
International: 200-240 VAC, single
phase
(47-63 Hz AC range. 3-wire cables
supplied. International cables are
supplied without cable connectors)
9710 120 VAC domestic plug feature NEMA 5-20P, supplied with 9710
code 70DD
PDU 120 VAC domestic plug
NEMA 5-15P, supplied by client
NEMA 5-20R, supplied by client
NEMA 5-15R, supplied by client
9710 120 VAC domestic wall
receptacle
PDU 120 VAC domestic wall
receptacle
International plugs and receptacles May be supplied by client according to
for 9710 and, if applicable, for PDU local electrical codes. See power
specifications below. See Table 4-1 on
Current input for library without
1.250 A at 120 VAC
0.625 A at 240 VAC
2.000 A at 120 VAC
1
drives
1.000 A at 240 VAC
0.60 A at 120 VAC
0.30 A at 240 VAC
1
Current input for each 4890 drive
Power usage for library without
Watts 150 peak / 100 Continuous
KVA 0.15 Peak / 0.10 Continuous
1
drives
A-4
9710 System Assurance Guide
MR0012J
Table A-5. Power Characteristics (Continued)
Description
Value / Part Identification
Picture
Power usage for library without
Watts 150 peak / 100 Continuous
KVA 0.15 Peak / 0.10 Continuous
1
drives
1
Watts 270 Peak / 230 Continuous
KVA 0.27 Peak / 0.23 Continuous
Power usage for each 4890 drive
Power usage for each DLT drive
Watts 70 Peak / 60 Continuous
KVA .070 Peak / .060 Continuous
1
Heat output for library without
drives
680 BTU/hr
Heat output for each 4890 drive
880 BTU/hr
257 BTU/hr
Heat output for each DLT drive
1
Note:
Up to six drives take power from the 9710. Four additional drives take power from
the PDU box. Power ratings for the 9710, and (separately) for the PDU, are figured
by also adding the number of drives connected to each. The PDU box by itself has
zero load.
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A-5
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A-6
9710 System Assurance Guide
MR0012J
Index
StorageTek
P
power distribution unit
system assurance
R
S
SCSI
T
software
telephone number
specifications
W
LSM
worksheet
Index-2
9710 System Assurance Guide
MR0012J
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