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Exchange ActiveSync™
for Sony Ericsson
M600i
User guide
Exchange ActiveSync™ for Sony Ericsson M600i
User guide
This User guide is published by Sony Ericsson
Mobile Communications AB, without any warranty.
Improvements and changes to this User guide
necessitated by typographical errors, inaccuracies of
current information, or improvements to programs
and/or equipment, may be made by Sony Ericsson
Mobile Communications AB at any time and without
notice. Such changes will, however, be incorporated
into new editions of this User guide.
©Sony Ericsson Mobile Communications AB, 2006.
All rights reserved.
Publication number: EN/LZT 162 072 R1A
Symbian and all Symbian-based marks and logos are
trademarks of Symbian Limited.
Memory Stick Micro™ and M2™ are either
trademarks or registered trademarks of Sony
corporation.
Adobe and Acrobat are either trademarks or
registered trademarks of Adobe Systems
Incorporated in the United States and/or other
countries.
Microsoft, ActiveSync, Outlook, Word, Excel,
PowerPoint, and Windows are either registered
trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
DataViz™ is a trademark of DataViz, Inc.
Other product and company names mentioned herein
may be the trademarks of their respective owners.
Any rights not expressly granted herein are reserved.
Note Some of the services in this User guide are not
supported by all networks. This also applies to the
GSM International Emergency Number 112. Please
contact your network operator or service provider if
you are in doubt whether you can use a particular
service or not.
Exchange ActiveSync™
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Exchange ActiveSync supports SSL (Secure
Socket Layer) connections, enabling the same
level of security trusted for online banking.
Your IT department or operator can tell you if
you can set Exchange ActiveSync to connect
to your server using an SSL connection.
What is Exchange
ActiveSync™?
With Exchange ActiveSync™ in your phone
you can wirelessly synchronize corporate
email, calendar items, and contacts on a
Microsoft™ Exchange Server 2003 with the
corresponding information in your phone.
Exchange ActiveSync stores its data in the
applications on your phone. Email messages
go to Messaging (in a separate Exchange
ActiveSync mailbox), calendar items to
Calendar, and contacts to Contacts.
email
email
Contacts
Calendar
Contacts
Calendar
Exchange
Server 2003
PC
M600i
Installing Exchange
ActiveSync™
The Exchange ActiveSync client software is
supplied on the Memory Stick Micro™
All changes in your phone are automatically
synchronized with your Exchange Server data.
and vice versa.
With the Direct Push feature activated in your (M2™) in your phone. The server software is
phone, synchronization is immediate. If you,
for example, receive a new email in your
Outlook™ (or a similar client) it is instantly
copied to your phone. This is the default
setting. You can, at any time, switch to
synchronizing manually or at a defined time
interval.
already included in your company Microsoft
Exchange Server 2003.
Note: Before installing and setting up
Exchange ActiveSync you have to set up an
Internet account in your phone. Ask your IT
department or operator which settings to use
for the Internet and Exchange ActiveSync
accounts.
Note: Push synchronization requires
Microsoft Exchange Server 2003 with SP2 or
later.
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Exchange ActiveSync™
To install Exchange ActiveSync
or /, but be in the form of
exchange.mycompany.com).
1. In your phone, select Tools > File
manager and locate the Exchange
ActiveSync installation file on the
Memory Stick.
Domain – the domain you belong to in
your corporate network.
Use SSL (Secure Socket Layer) – enabled
by default. To disable this feature, unmark
the check box.
2. Tap the file and select Install.
3. When the installation is ready, you will
see the option Do you want to start: Select
Exchange ActiveSync.
4. Select Yes to start Exchange ActiveSync
and close the Installation complete
dialog.
Note: Check with your IT-department or
operator that you can use an SSL connection
to your server before marking this check box.
Also verify with them that the set of Certificate
Authority (CA) root certificates on your phone
matches the set of root certificates on the
server.
4. Select Verify to ensure that you can
successfully connect to the Exchange
Server.
5. A message appears requesting permission
to access your data network. If you are
going to use Direct Push we recommend
that you select Always.
Setting up an
Exchange
ActiveSync™ account
To set up your Exchange ActiveSync account
1. Select Tools > Exchange ActiveSync.
2. Select Next.
6. The next screen recommends you turn off
the calendar, contacts, and email
3. Enter the following information:
User Name – the name you will use to
connect to the Exchange account. It is
usually the same as your Windows login
user name.
synchronization categories of the Sony
Ericsson PC Suite while using Exchange
ActiveSync. This is to avoid duplication
of synchronized items. Select Next.
Password – the password you will use to
connect to the Exchange account. It is
usually the same as your Windows login
password.
Server Name – the name of the publicly
accessible server (must not include http://
7. Choose how you would like to
synchronize your Exchange Server data
with your phone data. Then select Next.
Overwrite (recommended) – contacts and
calendar information will be removed
Exchange ActiveSync™
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from the phone and your Exchange Server will continue as long as the phone is turned on.
data is transferred to the phone.
It will remain enabled after you turn the phone
off and then on again. If the phone is in use
during a push or scheduled synchronization,
the synchronization will be attempted again
later.
Merge – contacts and calendar
information in your phone is merged with
your Exchange Server data. This may
cause duplicates.
8. A warning that Exchange ActiveSync will
remove your phone data or merge your
data appears, depending on the choice you
made. Select Yes to confirm.
From the Settings dialog you can enable or
disable synchronization individually for
email, Calendar and Contacts.
You have now completed the setup.
Tip To conserve battery power consider
disabling push during periods when you do not
need to synchronize so often, for example at
night or over weekends.
Your first synchronization
If you want to adjust the date ranges, size
limits and other settings, select Configure.
Otherwise, select Sync Now and you can
follow the progress of the synchronization as
Exchange ActiveSync connects, checks for
new data, downloads new data, and finally
updates your phone.
Changing Exchange ActiveSync™
settings
Select More >Tools > ActiveSync to open the
main ActiveSync application.
When the synchronization is complete the
message “Direct Push Active” or “Last sync”,
with a time stamp, appears.
ActiveSync
Powered by DataVizTM
Synchronization settings
You can have Exchange ActiveSync
automatically push new information to and
from your phone, you can select to
synchronize at scheduled intervals or
synchronize manually. By default, push is
enabled. Push or scheduled synchronization
A
B
Direct Push active
C
Sync
More
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Exchange ActiveSync™
A. Shows the current synchronization status.
Calendar data, see Option to reset
Contacts data on page 11.
B. Select this to perform a full
synchronization.
communication, reset all synchronized
data, change the cycle time for a Direct
Push cycle.
can, for example:
–
–
–
Open the Settings dialog.
View the ActiveSync help file.
View and manage the ActiveSync log.
ActiveSync log
Select More > Settings >View log to view and
manage the log. For advanced troubleshooting
you can enable more detailed logging, select
Exchange ActiveSync > More > Settings >
Adv tab > mark the check box Verbose
Logging.
Settings dialog
All Exchange ActiveSync settings are
available from this tabbed dialog. Press
or
, or select the arrow icon to scroll the
tab list. The tabs provide the following
settings:
Server – specify your user name, your
password, the server name and the domain
you belong to.
Sched – switch between Direct Push
(mark Enable Push) and scheduled or
manual synchronization.
For scheduled or manual synchronization
you can mark which data (mail, calendar,
contacts) you want to update at each
synchronization.
Mail – switch mail synchronization on or
off and other mail settings, see Email on
page 7.
Cal – switch Calendar synchronization on
or off and set the date range for
Email
The Exchange ActiveSync mailbox is
integrated with Messaging. However, all
Exchange ActiveSync email is kept separate
from other accounts. You can send and receive
attachments and receive and reply to meeting
invitations from your Exchange ActiveSync
account.
All email will be synchronized to the phone in
text only format. Exchange ActiveSync does
not support HTML email.
synchronization. This is where you reset
all Calendar data, see Option to reset
Calendar data on page 12.
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Cont – switch Calendar synchronization
on or off. This is where you reset all
Exchange ActiveSync™
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The figure below shows the main view in
Messaging with the Exchange ActiveSync
mailbox:
message, and exit the message before
sending it, you will be asked if you want
to save it. If you select Yes, the message
will automatically be stored in this folder.
•
Messaging
D
Exchange ActiveSync does not synchronize
public folders or email mail folders that you
have created yourself (local folders).
Call voicemail
A
Create new message
Messages
Inbox
Email
Inbox
1 unread
Creating a message
Select Create new message > ActiveSync or
New, if you have opened the ActiveSync
account.
0 unread
1 unread
B
C
Active Sync
Inbox
Create
More
A. Shortcut to create a new message.
B. Exchange ActiveSync account.
Email
C. Folder line. Press
or
, or select
A
To:
Subject:
E
D
the arrow icon to change folder. Select the
folder name to open the folder.
B
D. A new message has been received.
C
Folders
The Exchange ActiveSync mailbox contains
the following folders:
Send
Edit
More
•
Inbox – contains your received email
messages. In Control panel, you can set
how you will be notified when a message
is received.
Outbox – contains messages ready to be
sent.
A. Address field. Select this to enter the
address. You can also insert an address
from Contacts or your corporate Global
Address List, see Global Address List on
page 13.
•
•
Drafts – contains messages that are not
ready to be sent. When you create a
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Exchange ActiveSync™
B. Subject field. Select this to enter the
Filtering
message subject.
You can adjust Exchange ActiveSync to filter
email you receive in your phone. Adjustments
can be made by date range and email size.
C. Entry field (on the detail tab). Write the
message here.
D. Address tab. You can enter the address
here and other details, such as message
priority.
E. Attachments tab. Select this and then
select More > Add attachment to add an
attachment.
By default, email is limited to the past three
days. Exchange ActiveSync will synchronize
based on a 24-hour time period. A date range
setting of one day in Exchange ActiveSync
settings would receive email from the current
time of day and 24 hours prior to that time.
The size of emails to be downloaded is set to 1
kB. If you find that your received messages are
constantly being truncated and you want to
avoid the delay of downloading the remainder,
try increasing this size.
To add a text signature to all your messages
1. Open the ActiveSync account and select
More > Account settings.
2. On the Mail tab, under Signature, enter
your signature text.
To attach your electronic business card to all
your messages
1. Open the ActiveSync account and select
To adjust email filtering,
More > Account settings.
1. Open the ActiveSync account and select
2. On the Mail tab, mark Always attach your
More > Account settings.
card.
2. On the Mail tab, select the desired date
To always reply with the sender's text intact
range and email size.
1. Open the ActiveSync account and select
Receiving attachments
More > Account settings.
2. On the Mail tab, mark Always reply with
Select the attachments tab to see a list of the
attachments included in a mail. The size of the
attachment is shown in the list. Select an
attachment to download it to your phone.
history.
Receiving email
Select Tools > Control panel >Device >
Sounds & alerts > Message alerts to set how
you will be notified when a message is
received.
To view an attachment you need a viewer for
that type of file. Your phone comes with
viewers for Microsoft™ Word™, Excel™,
PowerPoint™, and Adobe™ Acrobat™ files.
Exchange ActiveSync™
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Viewing options, for example list view,
detail view, and three zoom levels.
The option to add notes to a contact.
Support for multiple email addresses and
Web pages.
Support for multiple home, business,
mobile phone and fax numbers.
Invitations
If you receive an invitation to an appointment
(meeting request) via an email message, you
can select Accept, Decline or Tentative using
your phone. If you accept, the Calendar in
your phone will be updated automatically.
•
•
•
•
Sorting options, for example by name or
company.
Deleting email
You can delete a message both locally (More >
Locally delete message) and on your email
server (More > Delete). When you delete the
message on your server, it is deleted both in
your phone and on your server.
•
•
Search and look-up options.
Support for both online and offline work.
See User Guide for M600i for more
information about these features.
Note: Categories associated with contacts in
your PC Contacts application are
synchronized as custom fields in the Contacts
details in your phone. There is no
synchronization with your Contacts folders.
Contacts
Using Contacts
Search options and Global Address List
To find a contact, you can use the search
options in your phone Contacts. You can also
access your corporate Global Address List
from your phone, over the air. See Global
Address List on page 13.
With Exchange ActiveSync in your phone,
you can use your phone application Contacts
as usual. Features such as speed dial, caller ID
and message alerts are integrated with
Exchange ActiveSync.
My card
Contacts features
If you have created a personal electronic
business card from your phone Contacts, My
card (see the User Guide for M600i), you can
attach this card to all the emails you send. See
Creating a message on page 8.
The following features that you normally use
in your phone Contacts application are also
integrated and available when you use
Exchange ActiveSync:
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Exchange ActiveSync™
Option to reset Contacts data
•
•
Viewing options, for example Month view
or Week view, and three zooming levels.
Options for creating new calendar
appointments and events.
Alarms and recurrences.
Options for viewing meeting attendees,
location, date and time.
In the Exchange ActiveSync application you
can select an option to delete all your contacts
in your phone. After the next synchronization,
the Contacts content in your phone will be
exactly the same as the contacts content on the
Exchange server, and your PC.
•
•
•
Support for online and offline work.
To delete all Contacts data
1. Open Exchange ActiveSync.
2. Select More > Settings.
See the User Guide for M600i for more
information about these features.
Meetings
3. Tap the arrow to the right of the tabs to
If you accept a meeting invitation (from your
Exchange ActiveSync messaging account), an
email with your response will be sent to the
meeting organizer. The message will
navigate to the Cont tab.
4. Select the option Reset Contacts Data.
5. Select OK.
disappear from your Inbox and the meeting
will automatically appear in your Calendar.
Calendar
Using Calendar
Calendar
When using Exchange ActiveSync, you can
use your phone Calendar as usual. You can, for
example, schedule your activities and view
meeting data.
April
2006
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27 28 29 30 31
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Calendar features
Thursday
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27 April
Meeting
View
The following features that you normally use
in your phone application Calendar are
integrated with Exchange ActiveSync:
New
More
Exchange ActiveSync™
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Note: On your phone, you can respond to a
meeting invitation through the Exchange
ActiveSync messaging application, but not
invite to a meeting.
Working offline
You can use your phone for offline work, when
no service is available. For example, you can
still use your phone in flight mode to write and
address emails to contacts that are available in
your phone.
Option to reset Calendar data
If you select the option Reset Calendar Data,
all your Calendar information in the phone
will be deleted, so that you get an identical
copy of your PC calendar after a new
synchronization.
As soon as you connect with a network after
the flight, Exchange ActiveSync will
automatically send your Outbox emails to
their recipients. Your Exchange server email
will also be automatically updated, and this
will be reflected on your PC.
To delete all Calendar data
1. Open Exchange ActiveSync.
2. Select More > Settings.
3. Tap the arrow to the right of the tabs to
navigate to the Cal tab.
4. Select the option Reset Calendar Data.
5. Select OK.
Date range
With Calendar synchronization, the option
Date range is only related to events that have
occurred in the past. All future and recurring
appointments will be synchronized regardless
of the setting chosen.
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Exchange ActiveSync™
5. Mark the contact (or contacts) and select
Global Address List
With Exchange ActiveSync in your phone,
you can still access your corporate Global
Address List, while away from office.
Done to insert it (them) in the field.
To import a contact from the Global Address
List to Contacts
1. Select Contacts > More > ActiveSync
2. Select Edit and enter your search string,
followed by Done.
Contacts
Contact Search
3. Select Search.
B
4. Mark the contact (or contacts) and select
Peter 2. Bach
Done to import it (them) to your Contacts.
Juan Blanco
Nadia Brown
Note: The following information (if available)
is exported: First Name, Last Name, Business
Phone, Email, Job Title, Company.
Edit
Done
Troubleshooting
If you get any errors or problems related to
Exchange ActiveSync, check the suggestions
below for troubleshooting.
When you are writing an email you can insert
an email address from the Global Address List
in the To:,Cc:, or Bcc: fields.
You can also use the Global Address List to
look up a contact and import it to your phone
Contacts application.
Synchronization errors
If you have synchronization problems, or
general problems with the Exchange
ActiveSync application, perform the
following actions.
To insert a contact from the Global Address
List in an email address field:
1. Highlight the To:, Cc: or Bcc: field.
2. Select More > Global contact.
3. Select Edit and enter your search string,
followed by Done.
4. Select Search.
Check the log
You can find information about errors in the
log:
Exchange ActiveSync™
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Check the log in Exchange ActiveSync > If you are using the phone during a push or
More > View log. Often, the root error is
not the last entry. Scroll upwards to see
more entries.
scheduled synchronization, the
synchronization will be skipped and attempted
again later. The message Lost connection is
diplayed. Try to synchronize again, or wait a
For a more detailed log, enable Verbose
Logging, see Changing Exchange
ActiveSync™ settings on page 6. Try to re- few minutes.
create the error, and check the logged error
messages.
Password problems
Note that your password within the server
settings is case sensitive.
Restart the phone or reset data
In rare cases you may get a “Program Closed”
message from Exchange ActiveSync,
indicating that a specific application has
closed down due to errors. If you cannot start
the application again, try the following
suggestions:
SSL-related problems
If you have enabled SSL and have connection
or synchronization problems, perform the
following actions.
•
•
Turn your phone off, then turn it back on.
Remove and reinsert the battery.
Check if SSL is supported
If the problem persists, and you are sure that it Before you select SSL (Secure Socket Layer;
is related to the Exchange ActiveSync client, it used to enable the same level of security
is recommended to reset all the data from the trusted for online banking) in the Exchange
advanced settings in Exchange Activesync > ActiveSync settings, ensure that SSL is
More > Settings > Adv tab.
supported by the system you are using.
Otherwise you will run into connection and
synchronization problems. If SSL is supported
by the system, it is recommended that you use
it.
Connection errors
Verify the following:
•
If you cannot connect, verify that a data
connection is available, and that you can
access Internet on your phone.
Root certificates
If you are using SSL and the connection
between the server and your phone has failed
•
Check that flight mode is not accidentally
enabled.
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Exchange ActiveSync™
due to timeout problems, matching root
certificates must exist on both devices to
enable a smooth reconnection. Otherwise you
will be prompted to accept the connection
everytime it goes down.
Check with your IT department which
certificates and settings you must use.
Note: It is not recommended to enable direct
push synchronization without having a
matching set of root certificates on the server
and the phone.
Technical support
If you need technical support, you can find the
Sony Ericsson support link from Exchange
Activesync > More > About, where you can
also see which version of the software that you
are using.
If you lose your phone
If your phone gets stolen or lost, immediately
report the loss to your IT department.They can
do a remote wipe of secret or sensitive data on
the phone.
Exchange ActiveSync™
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