SMART Bridgit® 4.5
Windows operating systems
Installation and system administrator's guide
Contents
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C O N T E N T S
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Chapter 1
Introducing SMART Bridgit
conferencing software
SMART Bridgit® conferencing software is a cost effective client/server application that lets you
easily schedule meetings to connect, share and collaborate between SMART Board interactive
whiteboards, interactive displays and local and remote participants anytime, anywhere.
SMART Bridgit conferencing software supports private local and wide area network (LAN and WAN)
installations as well as public deployment scenarios that use a fully qualified domain name via the
Internet.
For detailed information about using the SMART Bridgit client software, refer to its online Help.
Software components
Once you install and configure SMART Bridgit Server software, computers that meet the minimum
requirements can connect to your server, download the SMART Bridgit client software and create or
join meetings.
SMART Bridgit Server software (Windows only)
SMART Bridgit Server passes data between clients and authenticates client connections using
optionally implemented passwords.
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C H A P T E R 1
Introducing SMART Bridgit conferencing software
SMART Bridgit Administration Tools
SMART Bridgit Server software also includes an Administration Tools application. You can use
SMART Bridgit Administration Tools to configure servers and view their statuses, manage your
SMART Bridgit conferencing software licenses and change password, sharing and remote control
settings. You can also use the tools to set up a message of the day and configure chat and video
settings.
When you install SMART Bridgit Server software, a shortcut to SMART Bridgit Administration Tools
appears on your desktop.
SMART Bridgit client software
SMART Bridgit client software transmits meeting data to and from the SMART Bridgit Server and
displays it to the meeting participants.
Features and highlights
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Share multiple displays with local and remote participants
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Share applications running on your SMART Board interactive whiteboard or computer desktop
with meeting participants
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Host live demos, presentations, training events, webinars and ad hoc collaborative sessions
Share and work on meeting notes simultaneously with remote participants
Help colleagues and customers navigate Internet and intranet sites
Request permission to remotely control a meeting participant’s computer
View off-site meeting participants using webcams
Speak with, and listen to, meeting participants using VoIP technology
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C H A P T E R 1
Introducing SMART Bridgit conferencing software
SMART Bridgit conferencing software and SMART Meeting Pro™ software
SMART Bridgit conferencing software is integrated with SMART Meeting Pro software and
SMART Product Drivers to provide screen sharing and simultaneous viewing of multiple shared
displays, VoIP and webcam functionality. SMART Bridgit works best with SMART Meeting Pro 3.0
and SMART Meeting Pro Premium version 2.1 and 2.2. For detailed information on this functionality,
refer to SMART Meeting Pro documentation.
SMART Bridgit conferencing software and SMART Notebook™ collaborative learning
software
SMART Bridgit conferencing software is integrated with SMART Notebook software and
SMART Product Drivers to provide instant conferencing capabilities. SMART Bridgit works best with
SMART Notebook versions 10.8 and 11 and SMART Product Drivers versions 10.8 and 11. For
detailed information on this functionality, refer to SMART Notebook software documentation.
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C H A P T E R 1
Introducing SMART Bridgit conferencing software
Global Server Network (GSN) option
The SMART Bridgit Global Server Network (GSN) is a network of SMART Bridgit servers at different
geographical locations. The GSN optimizes bandwidth and reduces latency by detecting the fastest
server in each GSN and then automatically connecting the client to that server, regardless of the
server they initially connected to.
For example, if there are five clients in North America and five clients in Europe all connecting to the
same meeting, and the GSN consists of one server on each continent, each client automatically
connects to the nearest, fastest server. This results in only one high latency overseas connection,
instead of five overseas connections. A GSN works just as well for different buildings in the same
city, or even different networks in the same building.
SMART Scheduler
SMART Scheduler allows you to create meetings in Microsoft® Outlook® that will automatically
start on a specified SMART Bridgit Server. SMART Scheduler monitors the Microsoft Exchange
server for upcoming SMART Bridgit meetings and starts the meeting on the SMART Bridgit Server at
the appropriate time.
SMART Scheduler Outlook add-in
To use SMART Scheduler, install the SMART Scheduler Outlook add-in on your client computers.
This add-in consists of a toolbar that appears in the standard meeting request window in Microsoft
Outlook.
You can create a meeting in Outlook that uses SMART Bridgit conferencing software by selecting the
This is a SMART Bridgit Meeting check box in the meeting creation dialog box. Both the meeting
creator and the attendees will see a booking in their Outlook calendar that contains a link to the
SMART Bridgit meeting.
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C H A P T E R 2
Installing SMART Bridgit software
This chapter contains information you will need to prepare for installation as well as procedures that
will lead you through the installation process of SMART Bridgit software and its options.
Preparing for installation
SMART Bridgit conferencing software is scalable, so system requirements vary. The maximum
number of users that a server can support is constrained by both the server hardware and the network
bandwidth available to that server. The exact number of users supported varies depending on the
available bandwidth and the use of Voice over Internet Protocol (VoIP) audio and webcam
functionality. Allowing more than the recommended number of simultaneous users may negatively
impact performance. To support more users, configure multiple servers to operate as a Global Server
Network (GSN).
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Your system performs best if you use a high performance server or a dedicated server with
no other applications installed.
SMART Bridgit server requirements
Each server must meet the following minimum requirements:
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2.0 GHz or faster processor
2 GB of RAM
Windows Server® 2003 R2 or 2008 R2 operating system
100 Mbps network interface card (NIC) that supports the TCP/IP
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1 Gbps NIC recommended.
Increased hardware capabilities improve overall meeting performance.
A single-processor server with a 100 Mb network interface can support from 200 to 300
concurrent users. To support more users, add multiple processor cores to the server and
allocate more network bandwidth. Exceeding the recommended number of users can affect
performance.
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Software licensing
During the 60-day free evaluation period. After the evaluation version expires, users can no longer
conduct meetings on the server and must purchase and activate a software license.
Managing software licenses purchased prior to February 22, 2012
If you purchased a SMART Bridgit software prior to February 22, 2012, you got a server license with
its own product key. You may have also purchased a concurrent user license with a set entitlement
that varies depending on the user license SKU you purchased. The concurrent user license SKUs
available included: BDC-05, BDC-10, BDC-25, BDC-50, and BDC-MAX. The SKU came with one
product key for use with all of its concurrent user licenses.
If you’re upgrading to SMART Bridgit 4.5 software server, you don't need a new server license. You
also maintain the same number of concurrent user licenses you have when you originally purchased.
With the purchase of a promotional BDC-MAX SKU available for limited time only, you can upgrade
your concurrent user license entitlement to 500. For information on upgrade options, contact your
Managing SMART Bridgit software licenses purchased after February 22, 2012
To continue using the software after the free trial period, you need to purchase a license before the
evaluation period expires.
When you purchase a license a SMART Bridgit software license after February 22, 2012, you’re
purchasing a server license with entitlement of up to 500 concurrent users and you receive one
product key.
Access requirements
Before you can successfully install and use a SMART Bridgit server software, you must correctly
configure your network environment. SMART Bridgit server software doesn't automatically do this.
Therefore, you need access to various components of your network infrastructure before you can
configure your network environment appropriately.
Network administration experience
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SMART Bridgit server software functions in a complex network environment. Do not attempt to
install or configure the SMART Bridgit server software unless you’re an experienced network
administrator with a full understanding of how your network functions.
Access to servers and infrastructure components on your network
Different network configurations use different types of access.
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Private local area network (LAN) use
If your SMART Bridgit server will be used only in a private LAN, you need access to the following
components of your LAN infrastructure:
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An administrator login account with installation rights for the server computer you’ll install
SMART Bridgit server software on.
Physical or remote login access, and an administrator login account with configuration rights,
for your network’s DHCP and DNS servers.
You could also need physical or remote login access to, and an administrator login account
with configuration rights for, your network’s domain server which controls the software firewall
configurations for all of your network's client computers. This is dependent on your local
network’s domain policies.
Use by different networks connected to a wide area network (WAN)
If your SMART Bridgit server will be used by different networks connected to a WAN, you’ll need
access to the following components of your LAN or WAN infrastructure:
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Physical or remote login access to, and an administrator login account with configuration rights
for, the routers, WAN firewalls, and proxy servers between different segments of your WAN.
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Physical or remote login access to, and an administrator login account with configuration rights
for, all DNS servers in each segment of your WAN.
Use by clients with an Internet connection
If your SMART Bridgit server will be accessible to clients via the Internet, you need access to the
following components:
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Physical or remote login access to, and an administrator login account with configuration rights
for, the routers, firewalls and proxy servers between your network and the Internet.
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Login access with configuration rights to the Internet registrar which controls your company's
public Internet DNS records.
Use of SMART Scheduler
If you want to use the SMART Bridgit Outlook add-in and SMART Scheduler integration with
Microsoft Exchange, you need physical or remote login access to, and an administrator login account
with configuration rights for, your company's domain server. This server is used to create user
accounts for use on your Microsoft Exchange server.
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Administrator rights
After you install and configure SMART Bridgit server software, you may want to administer the server
to check information such as performance logs and use records. To do this, your administrator needs
physical or remote login access and a user login account on the SMART Bridgit server computer.
About SMART Bridgit security
Server security
SMART Bridgit conferencing software complies with Secure Sockets Layer (SSL) 3.0 to encrypt data
transmitted using a TCP connection. It uses OpenSSL to generate a self-signed SSL certificate used
for data encryption. Each time the server starts, it generates a new 1024-bit SSL certificate and
negotiates a new 256-bit encryption key with each client. However, if a client is unable to negotiate a
set of encryption keys with the server, no connection is established.
SMART Bridgit conferencing software also uses Secure Real-time Transport Protocol (SRTP) to
encrypt audio traffic transmitted using a UDP connection. These encryptions prevent third parties
from intercepting data transmitted between client and server.
The cipher suite negotiated between a Windows operating system server and client is an AES256-
SHA cipher suite, including RSA encrypted key exchange, digest authentication and 256-bit SSL
data encryption. SMART Bridgit conferencing software for Mac OS X operating system software also
implements 256-bit SSL encryption.
Client security
System administrators and meeting creators can set four types of passwords to enhance SMART
Bridgit software security. These passwords aren't mandatory.
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If you assign a server access password, SMART recommends that you also assign a meeting
creation password
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Password type
Description
An optional password that a meeting participant uses when connecting to a
SMART Bridgit server. The server access password allows the participant to
access the server and view the list of meetings on it.
Server access
password
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If you assign a server access password, you should also assign a meeting
creation password.
An optional password that a meeting owner uses to create a meeting on the
SMART Bridgit server. Users who type the meeting creation password can
also see the list of active meetings on the server.
Meeting creation
password
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After you install SMART Bridgit server software, you can use SMART Bridgit
Administration Tools to create additional server access and meeting creation
passwords.
Meeting password A password that a meeting participant uses to join a meeting. The meeting
creator sets this password.
Administrator
A password that server administrators creates to join any meeting on the
access password server. Administrators can then monitor meetings and ensure the server is
being used appropriately.
Domain names
If you’re using a public domain name, your SMART Bridgit server is accessible to clients connecting
via the Internet. If you use a private domain name, your SMART Bridgit server is accessible only to
clients connecting from within your LAN.
Registered domain name
To access a server over the Internet, you must use a fully qualified domain name (FQDN) that exists
in the records of a public DNS server. If an FQDN isn't available for your server, users can access
your server over the Internet using its IP address directly.
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Do not mix FQDNs and unqualified domain names (those not registered on a DNS server) in the
same SMART Bridgit server Global server Network (GSN).
IPv4/IPv6 addresses
During the installation process, SMART Bridgit software detects the IP addresses bound to the
servers' network interface cards. You can choose to bind SMART Bridgit software to one or all of the
computers' IP addresses, if there is more than one IP address assigned to the computer.
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g To check if your public domain name resolves to an IP address
1. Select Start > Run on the computer where you'll install the SMART Bridgit server software.
2. Type cmd, and then press ENTER.
A Command Prompt dialog boxappears.
3. Use the ipconfig command to determine the server’s IP address.
4. Use either the nslookup command or the ping command against the domain name for the
SMART Bridgit server to determine the IP address that the network’s DNS returns.
5. Compare this IP address to the SMART Bridgit server’s IP address from step 3.
If the IP addresses are the same, the network’s DNS is configured correctly.
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Your domain name must resolve to a valid IP address for you to be able to use it to configure
your SMART Bridgit server.
The ping can fail for reasons unrelated to the public domain name and still resolve to a
computer name or IP address.
SMART Bridgit and firewalls
SMART Bridgit software automatically detects and employs the most secure and efficient methods
available to connect clients and to maintain optimal meeting performance. However, SMART
recommends installing your SMART Bridgit server behind a firewall to prevent unauthorized access.
The firewall must open port 80 for HTTP traffic coming into the server and going out to the client.
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SMART doesn't recommend deploying SMART Bridgit servers with only HTTP connectivity.
Configuring firewalls
You can install your SMART Bridgit server software behind a software firewall, proxy server,
hardware firewall or router. For optimal performance, enable both primary and secondary TCP ports
and a range of UDP ports for Voice over Internet Protocol (VoIP) audio on the server.
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Firewalls for the server should allow inbound communication to the server on all specified
ports.
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Firewalls for the client should allow outbound communication from the client on all specified
ports.
For best performance, allow inbound TCP and UDP traffic to the server on the default ports specified
in the following table.
Default
ports
Type/protocol
Use
80
TCP/HTTP
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Initial connection to the SMART Bridgit server to
display the web page from which the users download
the SMART Bridgit client.
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Initial connection to the SMART Bridgit server from
the SMART Bridgit client when looking for meetings
to join or when creating new meetings.
Fallback communication method for all other
SMART Bridgit functions when other ports are
unavailable (lower performance than other ports).
80
TCP/SMART Bridgit
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Primary port for data, screen viewing and webcam
traffic for SMART Bridgit meetings.
If this port is limited to only HTTP, SMART Bridgit
conferencing software attempts to use the
secondary port (9933) for this traffic.
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If this port is blocked or unavailable, SMART Bridgit
conferencing software uses the HTTP on the primary
port, which can affect performance.
TCP/SMART Bridgit
UDP/SMART Bridgit
Secondary port for data, screen viewing and webcam traffic
for SMART Bridgit meetings.
9933
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Primary port range for VoIP audio traffic for
SMART Bridgit meetings.
9901 to
9920
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If these ports are blocked or unavailable,
SMART Bridgit conferencing software falls to TCP or
HTTP on the primary or secondary port, which can
negatively affect performance.
Configuring proxy servers
You can configure your SMART Bridgit server software to work with any proxy server that adheres to
the RFC 2068 HTTP standard. If you install your SMART Bridgit server software behind a proxy
server, you must create access policy rules for inbound and outbound traffic on that proxy server. You
can further enhance your network security by enabling authentication, such as basic, digest or NT
LAN Manager (NTLM) authentication.
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Although proxy servers protect internal networks from intruders, they unavoidably introduce
network latency.
If you incorporate a proxy server, configure each meeting participant’s Internet browser to allow
access to the SMART Bridgit server.
SMART Bridgit client system requirements
SMART Bridgit software allows meeting participants to interact and collaborate directly with each
other. In order for you to share audio and video with other meeting participants, your computer must
meet the following minimum requirements.
Supported Windows operating systems
Supported Windows® operating systems
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Windows XP SP3
Windows 7
Supported Mac operating system software
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Mac OS X 10.6
Mac OS X 10.7
Without VoIP audio or webcam video
Windows
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2.0 GHz processor
1 GB of RAM
Broadband Internet connection
Mac
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2.0 GHz Intel® processor
1 GB of RAM
Broadband Internet connection
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With VoIP audio and webcam video
Windows
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2.0 GHz processor
2 GB RAM
Broadband Internet connection
Mac
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2.0 GHz Intel processor
2 GB of RAM
Broadband Internet connection
Webcam requirements
Windows
Mac
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Internal webcam or iSight camera
QuickTime application program
Audio requirements
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Sound card
Speakers or headphones
Microphone
Internet browser requirements
The following list of Internet browsers support SMART Bridgit conferencing software:
Windows
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Internet Explorer® 7.0, 8.0 or 9.0
Opera™ 11.0
Firefox® 3.0, 3.5 or 4.0
Mac
Safari 3.0
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SMART Scheduler requirements
Minimum computer requirements
SMART Scheduler server requirements
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2.0 GHz processor
1 GB of RAM
Windows Server 2003 R2 or 2008 R2 operating system
10 Mbps network interface card that supports the TCP/IP
Network connection to your Microsoft Exchange Server
CDO 1.2.1 (Microsoft Collaboration Data Objects), version 6.5.8165.0 or later. You can also
download this software during the server installation.
Microsoft Exchange Server
Microsoft Exchange Server 2003, 2007 or 2010.
SMART Scheduler Outlook add-in
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2.0 GHz processor
1 GB of RAM
Outlook 2003 SP3, 2007 SP2 or 2010.
Network connection to your Microsoft Exchange Server
You must have SMART Bridgit server installed and running on either a separate computer
(recommended) or, if required, on the same computer where you'll install SMART Scheduler
server.
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Installing SMART Bridgit server software
Introduction
When installing SMART Bridgit server software, consider the following points:
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If you install SMART Bridgit server software on a dedicated server with one network interface
card (NIC), select All (default) to bind SMART Bridgit conferencing software to all IP
addresses. If your network uses network address translation (NAT), use port forwarding to
redirect external requests to the NIC.
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If the server is multi-homed (has multiple NICs), select the internal IP address to bind
SMART Bridgit conferencing software to the internal NIC. Use port forwarding to redirect
external requests to the external NIC.
If you install SMART Bridgit server software on a server running other web server applications
(for instance, Microsoft IIS or any other web server application using Port 80), you can
configure SMART Bridgit software by:
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Using IP specific binding. Each server binds to a specific IP address. You can add
multiple IP addresses to a single NIC on Windows servers by selecting Control Panel
> Network Connections > Internet Protocol (TCP/IP).
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Customizing the default primary server port. In this case, multiple applications can bind
to the same IP address but on different ports. This setup requires users to specify the
port when connecting SMART Bridgit client (for example server.company.com:88).
Installing the server software
g To install SMART Bridgit server software
2. Download SMART Bridgit software and run the ConferenceServicesSetup.exe file.
The SMART Bridgit - InstallShield Wizard opens and displays the start-up screen.
3. Click Next.
The License Agreement page appears.
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4. Read the agreement. If you accept, click I accept, and then click Next.
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If you want to keep a hard copy of the agreement for your records, click Print.
The Destination Folder dialog box appears.
5. Click Next to use the default destination folder.
OR
Click Change to select a new location for SMART Bridgit conferencing software, and then
browse to the desired folder and click OK.
6. Click Next.
The Server Address Configuration page appears.
7. Configure your server by selecting one of the following options:
The installation software detects all IP addresses assigned to the
server. To use all the addresses, select All in the IPv4 address or
IPv6 address box.
IPv4 address and
IPv6 address
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If you select all addresses, SMART Bridgit conferencing
software clients can use any IP address assigned to the
server computer to contact the SMART Bridgit server. To
restrict the IP addresses through which your server is
reachable, select a specific IP address.
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If the IP address fields are unavailable, SMART Bridgit
conferencing software has automatically detected that you
don’t have more than one IP address to choose from.
Each SMART Bridgit server requires a fully qualified domain name
(for example, conference.company.com:88 or
Public domain name
server.company.com:88) or a host name (for LAN access only).
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If you use the computer’s network host name as the domain name,
the server is accessible only from within the LAN. Internet users do
not have access to the server. Do not mix fully qualified domain
names and computer host names within the same SMART Bridgit
GSN.
8. Click Next.
The Server Port Configuration page appears.
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9. Configure the ports using the following options:
Primary TCP port
By default, SMART Bridgit conferencing software uses port 80 as its
primary port. If your server is running another application that uses
port 80, you must assign SMART Bridgit conferencing software to an
unoccupied port. Configure your firewall to allow incoming and
outgoing TCP traffic on your chosen port.
By default, SMART Bridgit conferencing software uses port 9933. If
you want to use a different port, make sure it doesn't conflict with any
other applications running on the server computer.
Enable secondary
TCP port
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If your server is running another application that uses either of these
ports, you must assign SMART Bridgit software’s primary and
secondary ports to unoccupied ports. Configure your firewall to
allow incoming and outgoing TCP traffic on the chosen ports.
Whenever possible, SMART Bridgit conferencing software uses UDP
for audio transmission to avoid the additional overhead of TCP in a
timing-sensitive situation. SMART strongly recommends that you
enable UDP to minimize audio lag in SMART Bridgit meetings. You
must open a range of UDP ports (9901 to 9920) on your firewall to use
this feature.
Enable UDP ports
(audio optimization)
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If you configure SMART Bridgit server software to use a TCP
port that isn’t the default, users must specify the port when
connecting to the server. For example, to connect to a
SMART Bridgit server on port 8080, users must type
server.company.com: 8080.
A UDP port supports up to 10 participants with optimal
performance. By default, SMART Bridgit conferencing
software opens 20 UDP ports to allow approximately 200
concurrent participants. Open more ports to accommodate
more participants.
If your network uses a firewall, you must configure it to allow
incoming TCP and UDP traffic on these ports.
10. Click Next.
The Server Password Security page appears.
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11. Optionally, create the following passwords for server password security:
An optional password that a meeting participant uses when
connecting to a SMART Bridgit server. The server access password
allows the participant to access the server and view the list of
meetings on it.
Server access
password
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If you assign a server access password, you should also assign a
meeting creation password.
An optional password that a meeting owner uses to create a meeting
on the SMART Bridgit server. Users who type the meeting creation
password can also see the list of active meetings on the server.
Meeting creation
password
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After you install SMART Bridgit server software, you can use
SMART Bridgit Administration Tools to create additional server
access and meeting creation passwords.
12. Click Next.
The Ready to Install page appears.
13. Click Back to change the settings.
OR
Click Install to begin the installation.
The Installing SMART Bridgit dialog box appears and the installation validates. The setup
status appears on the green status bar.
14. Click Finish in the SMART Bridgit - InstallShield Wizard to complete the installation.
After you finish installing the software, use SMART Bridgit Administration Tools to activate the server
software using a valid server product key, to install user licenses, to change the server settings and
to view status information. For more information on SMART Bridgit Administration Tools, click Help
to open the SMART Bridgit Administrator's Help.
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The SMART Bridgit software installation includes a 60-day evaluation license for the server and
on installing and activating server and user licenses.
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Upgrading SMART Bridgit server software
g To upgrade your SMART Bridgit server software
2. Download SMART Bridgit software and run the ConferenceServicesSetup.exe file.
A message appears asking if you want to upgrade or repair the program components from the
previous version and warning you that all open meetings will be closed during the upgrade.
3. Click Yes to close an open meeting and continue with the upgrade.
OR
Click No, and then end the meeting using the on-screen instructions.
Licensing SMART Bridgit server software
Once your 60-day trial expires, you must activate your server and user licenses to continue using
SMART Bridgit conferencing software.
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If you upgrade from version 3 to version 4, your version 3 licenses continue to work with
version 4.
If you upgrade from a version earlier than 3.1, the software's Voice over Internet Protocol
(VoIP) audio features aren’t available. You can purchase an audio upgrade license from your
authorized SMART reseller in order to enable the VoIP audio features.
Activating using the SMART activation server
g To activate your license using the SMART activation server
1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and
then click the Licensing tab.
2. Select the server you want to activate from the Server list.
3. Click Install Server License.
The Install Server License dialog box opens.
4. Type your product key in the Product Key box, and then click OK.
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After you activate the product key, your server software information appears in the Licenses for
selected server table, the related status changes to Activated, and you have 500 installed licenses.
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When you purchase the SMART Bridgit 4.5 software service license, you're purchasing a server
license and one product key that activates the server and its entitlement of up to 500 concurrent
users.
Activating your license manually
g To activate your license by e-mail
1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and
then click the Licensing tab.
2. Right-click the license you want to activate in the Licenses for selected server table, and then
select Activate.
The Activate License dialog box appears.
3. Click Activate manually, and then click Continue.
The Manual Activation dialog box appears.
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This dialog box contains your product key and installation ID which a Technical Support
specialist uses to create your activation key.
4. Email your product key and installation ID to SMART Technical Support
You receive a reply e-mail with your activation key.
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You have 60 days from the date of installation to enter the activation key.
5. Right-click the license you want to activate in the Licenses for selected server table, and then
select Activate.
6. Click Activate Manually, and then type the activation key.
7. Click OK.
After you activate the product key, your license information appears in the Licenses for
selected server table and the related license status changes to Activated.
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g To activate your license by phone
and installation ID.
The Support representative uses your product key and installation ID to create and provide
your activation key.
2. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and
then click the Licensing tab.
3. Right-click the license you want to activate in the Licenses for selected server table, and then
select Activate.
4. Click Activate Manually, and then type the activation key.
5. Click OK.
After you activate the product key, your license information appears in the Licenses for
selected server table and the related license status changes to Activated.
Removing server or user licenses
If you remove a server license or a bundle of user licenses, the product keys remain valid and you can
add them again at any time.
g To remove server or user licenses
1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and
then click the Licensing tab.
2. Right-click the license you want to remove in the Licenses for selected server table, and then
select Delete.
A confirmation dialog box appears.
3. Click OK.
22
Chapter 3
Configuring the server software
You can use SMART Bridgit Administration Tools on any SMART Bridgit server to assign client
access and server access passwords, to create a message of the day, and to enable remote control.
If you’re using a GSN, these settings automatically update on all your SMART Bridgit Servers.
Setting passwords
You can assign, change or remove many of the passwords users and administrators use with
SMART Bridgit.
Changing the server access password
Server access passwords are optional. Assign a server access password if you want users to have
to type a password before they can view the list of active meetings on a server. You can assign as
many server access passwords as necessary.
I
I MP OR TA N T
If you assign a server access password, you should also assign a meeting creation password.
23
C H A P T E R 3
Configuring the server software
g To change server access passwords
1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and
then click the Security tab.
2. Select Server access password in the Client access passwords area.
3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for
example, apple;banana;pear).
N
N OTE S
o
o
To revoke a password, remove it from the list.
If the server access password and meeting creation password are identical, you're
prompted for only the server access password.
4. Click Apply.
N OTE S
N
o
Remember to give the passwords to everyone who's authorized to view the list of
active meetings.
o
Participants who receive an e-mail invitation to join a meeting can click the link in the
invitation to bypass the server access password. However, the participant can join
only the meeting they're invited to. The participant can't view the list of other active
meetings on the server.
Changing the meeting creation password
Meeting creation passwords are optional. Assign a meeting creation password if you want users to
have to type a password before they can create a meeting. You can assign as many passwords as
necessary.
I
I MP OR TA N T
If you assign a server access password, you must also assign a meeting creation password.
g To change meeting creation passwords
1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and
then click the Security tab.
2. Select Meeting creation password in the Client access passwords area.
24
C H A P T E R 3
Configuring the server software
3. Type the passwords you want to use. Use a semicolon to separate multiple passwords (for
example, apple;banana;pear).
N
N OTE S
o
o
To revoke a password, remove it from the list.
If the server access password and meeting creation password are identical, you're
prompted for only the server access password.
4. Click Apply.
N OTE
N
Remember to give the passwords to everyone who's authorized to create meetings.
Changing the administrator access password
Administrators can access and monitor any meeting on the SMART Bridgit Server using an
administrator access password.
g To assign an administrator access password
1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and
then click the Security tab.
2. Select Admin access password in the Client access passwords area.
3. Type the passwords you want to assign.
4. Click Apply.
N
N OTE S
o
o
You can assign only one administrator access password.
The administrator appears as Administrator in a SMART Bridgit meeting's participant
list but doesn't have any special capabilities in the meeting.
o
If you create a meeting that uses the same password as the administrator's, no
meeting members appear as Administrator in the participant list.
Assigning an API password
Only original equipment manufacturers (OEMs) using the SMART Bridgit application programming
interface (API) use this authorization password.
25
C H A P T E R 3
Configuring the server software
g To assign an API authorization password
1. Double-click the SMART Bridgit Administration Tools icon on the server's desktop, and
then click the Security tab.
2. Select API authorization password in the Server access passwords area.
3. Type the password you want to assign.
4. Click Apply.
N
N OTE S
o
o
o
You can assign only one API authorization password.
To revoke the password, clear the API authorization password check box.
Remember to give the password to third-party users whose systems are integrated
with SMART Bridgit software.
Changing SMART Bridgit server setup options
Administrators can change server setup information including the registered domain name and
primary and secondary port numbers.
g To change the server setup options
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Setup tab.
2. Modify the options as required.
For information on the options, see SMART Bridgit 4.5 Installation and system administrator's
Configuration changes on this page don't take effect until you restart both the SMART Bridgit
Master Service and the Conference Service in Windows Services Manager (see Controlling
Setting meeting options
You can configure, enable and disable several features of SMART Bridgit that are available to
meeting participants.
26
C H A P T E R 3
Configuring the server software
Disabling remote control
To prevent presenters from sharing control of their computers with other participants, disable the
remote control setting in SMART Bridgit Administration Tools.
g To disable remote control
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Options tab.
2. Clear the Enable Remote Control check box.
N
N OTE S
o
o
Remote control is available in active meetings until they end.
Remote control is disabled in new meetings and the option doesn't appear to meeting
participants.
Disabling webcams
To prevent participants from sharing video, disable the webcam setting in SMART Bridgit
Administration Tools.
g To disable webcams in SMART Bridgit meetings
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Options tab.
2. Clear the Enable Webcams check box.
N
N OTE S
o
o
Webcams are available in active meetings until they end.
Webcams are disabled in new meetings and the option doesn't appear to meeting
participants.
Disabling text chat
To prevent participants from sharing chat messages, disable the text chat setting in SMART Bridgit
Administration Tools.
27
C H A P T E R 3
Configuring the server software
g To disable text chat in SMART Bridgit meetings
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Options tab.
2. Clear the Enable Chat check box.
N
N OTE S
o
o
Text chat is available in active meetings until they end.
Text chat is disabled in new meetings and the option doesn't appear to meeting
participants.
Disabling the Raise Hand feature
To prevent participants from interrupting the meeting with the Raise Hand feature, disable the feature
in SMART Bridgit Administration Tools.
g To disable the raise hand feature in SMART Bridgit meetings
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Options tab.
2. Clear the Enable Raise Hand check box.
N
N OTE S
o
o
The Raise Hand feature is available in active meetings until they end.
The Raise Hand feature is disabled in new meetings and the option doesn't appear to
meeting participants.
Disabling the Knock feature
To prevent participants from knocking and entering a meeting without a password, disable the Knock
feature in SMART Bridgit Administration Tools.
g To disable the knock feature in SMART Bridgit meetings
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Options tab.
28
C H A P T E R 3
Configuring the server software
2. Clear the Enable Knock check box.
N
N OTE S
o
o
The Knock feature is available in active meetings until they end.
The Knock feature is disabled in new meetings and the Knock to Join button doesn't
appear to participants trying to join the meeting.
Adding a message of the day
Select this option to create a message users see when they open SMART Bridgit client.
g To add a message of the day
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Options tab.
2. Select the display frequency in the Message of the day area.
3. Type the message in the Message of the Day text box (maximum 256 characters).
4. Click Apply.
Configuring meeting audio settings
By default, SMART Bridgit software's audio is enabled, allowing meeting participants to speak to
each other during meetings.
Up to four participants in a meeting can speak concurrently using SMART Bridgit's Voice over
Internet Protocol (VoIP) feature. SMART Bridgit's VoIP implementation incorporates Secure Real-
time Transport Protocol (SRTP) communication on UDP ports, processing audio data as a steady
stream with minimal lag time.
When more than four people are in a meeting, participants can open and close their microphones to
give others the opportunity to speak.
g To disable meeting audio
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Audio tab.
29
C H A P T E R 3
Configuring the server software
2. Clear the Enable Audio check box.
N
N OTE S
o
o
Meeting audio is available in active meetings until they end.
Meeting audio is disabled in new meetings.
g To select a default audio optimization when using VoIP
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Audio tab.
2. Select Use VoIP Audio, and then select one of the following:
o
Optimize for high audio quality provides the best quality meeting audio. It also
consumes the most bandwidth.
o
Optimize for low bandwidth uses less bandwidth but doesn’t provide optimal audio
quality.
Third-party audio
If you're using a third-party voice bridge instead of VoIP, you can provide the telephone number and
meeting code to participants so they can join the meeting.
g To notify participants of a third-party voice bridge
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Audio tab.
2. Select Use a third-party Voice Bridge or audio-conferencing provider.
30
Chapter 4
Managing a Global Server
Network (GSN)
About the Global Server Network (GSN)
A SMART Bridgit GSN is a network of SMART Bridgit servers in different geographical locations. A
GSN optimizes bandwidth and reduces latency for enterprise SMART Bridgit deployment.
You don't have to install the GSN separately. Install the SMART Bridgit server software and use
SMART Bridgit Administration Tools to configure the GSN options. See Installing the server software
on page 16 for installation information.
SMART Bridgit Servers in a GSN
You install each server in a GSN as an independent SMART Bridgit Server. Once included in a GSN,
each independent server becomes a node in the network with independent server capabilities.
Requirements and prerequisites
The requirements for a GSN Server are the same as a standard SMART Bridgit Server. See
Setting up a local GSN server
When you install SMART Bridgit server software, a shortcut to SMART Bridgit Administration Tools
appears on your desktop.
N
N OTE S
l
Changes made on the Options, Audio and Security tabs in SMART Bridgit Administration
Tools on one server in a GSN automatically apply to all servers in that GSN.
l
l
Your server name should describe your local server in plain language.
The server password is used by other servers in the GSN to add your server. This password
is mandatory.
31
C H A P T E R 4
Managing a Global Server Network (GSN)
g To set up your local GSN server
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Servers tab.
2. Type a name for your server in the Description box in the Server setup information area.
3. Type a password for the server in the Server password box.
4. Click Apply.
N
N OTE
The Apply button is enabled when you enter a server password.
Adding a remote server to the GSN
g To add a remote SMART Bridgit server to the GSN
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Servers tab.
2. Click Add.
The Add Server dialog box appears.
3. Type the server address, server port and GSN password for the server you want to add, and
then click OK.
N
N OTE S
o
o
o
All three boxes must be filled in before the OK button is available.
If you try to subscribe to your own server, an error message appears.
If there's no GSN but you have two servers and want to form a GSN with them, you
can use either server to add the other.
o
If there are two or more servers in a GSN, you can’t add your server to that GSN. An
existing member must add your server.
Once you add the server, the Server list displayed on every member server of the GSN updates with
the new server information. If meetings are running that include these servers, the Conference Server
list on the Meetings tab also updates.
32
C H A P T E R 4
Managing a Global Server Network (GSN)
Removing a local server from a GSN
g To remove a SMART Bridgit server from a GSN
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop.
2. Click the Servers tab.
3. Select the local server you want to remove in the Server list.
4. Click Remove Local, and then click OK to confirm.
N
N OTE S
o
o
The server is removed from every user’s Server list.
If clients are connected to meetings at the time of the server removal, they remain on
the Meetings list of the server computer hosting them.
Removing a server from a GSN
g To remove a SMART Bridgit server from a GSN
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Servers tab.
2. Select the server you want to remove in the Server list.
3. Click Remove, and then click OK to confirm.
N
N OTE S
o
o
The server is removed from every user’s Server list.
If clients are connected to meetings when the server is removed, they remain on the
Meetings list of the server computer hosting them.
Changing GSN server information
g To change GSN server information
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Servers tab.
2. Type new information in the Description box or the Server password box.
33
C H A P T E R 4
Managing a Global Server Network (GSN)
3. Click Apply.
The new information is pushed to all other servers in the GSN.
Ending a GSN meeting
g To end a meeting on the local GSN server
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Meetings tab.
2. Select a meeting in the list.
3. Click End meeting.
N
N OTE
You can end meetings that exist on your local server only. If the meeting is created on a
remote server, the End Meeting button is unavailable.
SMART Bridgit clients in a GSN
SMART Bridgit clients in a GSN detect and connect to the GSN server with the fastest connection
speed. Once this selection and connection is complete, the GSN optimizes the bandwidth for the
network.
Connecting to a GSN server
Connecting to a server in a GSN
Connecting to GSN servers is similar to connecting to a single SMART Bridgit server. The main
difference is that the SMART GSN client automatically detects the fastest server in the GSN and
connects you to it, regardless of the server address you enter.
g To connect to the GSN
1. In your internet browser, go to your SMART Bridgit server.
2. Click the Download Software link, and then run the client software.
34
C H A P T E R 4
Managing a Global Server Network (GSN)
Selecting or viewing server information
g To select or view a GSN server
Double-click the SMART Bridgit icon
on your desktop.
1.
The SMART Bridgit Software dialog box appears.
Click the server icon
in the bottom-left corner of the SMART Bridgit Software dialog box, if
2.
you want to connect to a different server.
The Server Information dialog box appears.
N
N OTE S
o
o
Starting server is the name or address you typed into your browser.
Fastest server is the name or address of the fastest server in the GSN.
3. Type the name of the new server or select a server from the drop-down list.
4. Click Connect.
Disabling the Pick fastest server option
N
N OTE
For best results, SMART recommends always using the Pick fastest server option.
g To disable the Pick fastest server option
Double-click the SMART Bridgit icon
on the server's desktop.
1.
The SMART Bridgit Software dialog box appears.
2. Click the small SMART Bridgit icon
in the upper-left corner.
3. Select About SMART Bridgit.
The About SMART Bridgit Software dialog box appears.
4. Click the Technical Support tab, and then click the Troubleshooting tab.
5. Clear the Pick fastest server check box in the Connection area.
The next time you connect to a GSN, you connect to the server you designate, regardless of
connection speed and network traffic.
35
Chapter 5
Administering the server
software
About SMART Bridgit Administration Tools
SMART Bridgit server software includes an administration tools application which you can use to
configure servers and view their statuses, manage your SMART Bridgit software licenses and
change password, sharing and remote control settings. You can also use the administration tools to
set up a message of the day and configure chat and video settings.
When you install SMART Bridgit server software, a shortcut to SMART Bridgit Administration Tools
appears on the server's desktop.
I
I MP OR TA N T
Before you start SMART Bridgit Administration Tools, you might need to temporarily disable the
other services listening on the same port as SMART Bridgit services. When you finish configuring
SMART Bridgit server software, restart the services you disabled.
37
C H A P T E R 5
Administering the server software
Viewing status information
You can use SMART Bridgit Administration Tools to view status information for SMART Bridgit
Server software, including active meetings, licenses and server usage.
Viewing active meetings
g To view active meetings
3. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then
click the Meetings tab.
A table of active meetings appears. The table includes the following information:
l
l
l
l
l
When the meeting was created
The meeting’s name
Who created the meeting
The number of participants
The GSN server hosting the meeting
Broadcasting messages to participants
g To broadcast a message to all meeting participants
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Meetings tab.
2. Select the meeting to which you want to broadcast a message, and then click Send Message.
3. Type the message you want to broadcast in the Message box.
4. Click OK.
Your message appears on each meeting participant's screen.
38
C H A P T E R 5
Administering the server software
Viewing status information
g To view status information
3. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop, and then
click the Servers tab.
A table of active servers appears. The table includes the following information:
l
l
l
l
l
Server IP address or domain name
A description of the server
The port being used for the server
The number of active meetings
The server’s status, which can include the following:
o
Alive - the server is active and users can connect.
o
Offline - the server is offline or the local server is unable to contact it
o
On hold - an administrator placed the server on hold
Viewing and saving usage reports
g To view server usage reports
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Report tab.
A server usage report for the current week appears.
2. Use the Report start date and Report end date calendars to select report dates, and then
click Refresh.
A report appears for the period you select.
g To save a server usage report as a text file
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Report tab.
A server usage report for the current week appears.
39
C H A P T E R 5
Administering the server software
2. In the server usage report, select the entries you want to save.
OR
Ensure no entries are selected if you want to save the entire report.
3. Click Save Report.
If no entries are selected, a Save As dialog box appears. Skip step 5.
OR
If entries are selected, a Save All Items dialog box appears. Proceed to step 5.
4. Click Save All Entries or Save Selection.
A Save As dialog box appears.
5. Enter a file name and destination, and then click Save.
Setting log purge frequency
You can control how long the log stores information about server usage. The default value is 30 days,
which means log entries older than 30 days are automatically deleted from the log. You can use any
setting between 1 and 120 days.
g To set log purge frequency
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Report tab.
2. Enter the number of days you want the log to store information for in the Logs purged after box.
3. Click Apply.
Managing servers and meetings
You can change the connection status of servers and end meetings using SMART Bridgit
Administration Tools.
Placing a server on hold
When you place a server on hold, it doesn't allow users to connect, but it doesn't end active
meetings.
Place a server on hold when you want to perform maintenance on the server. This allows active
participants to finish their meetings, and allows you to maintain the server when they’re finished.
40
C H A P T E R 5
Administering the server software
g To place a server on hold or reactivate it
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Servers tab.
2. Select the server in the Server list that you want to place on hold or to reactivate.
3. Click On Hold, and then click OK when asked to confirm.
The server status changes to On Hold.
OR
Click Re-activate.
The server status changes to Alive.
Ending a meeting
g To end a meeting
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop.
2. Click the Meetings tab.
3. Select the meeting you want to end, and then click End Meeting.
4. If you want to broadcast a message to meeting participants as the meeting ends, type it in the
Message box.
5. Click OK.
A notification dialog box and your message appears on each meeting participant's screen, and
the meeting ends.
Controlling SMART Bridgit conferencing software
services
You can use the Microsoft Windows Services administration console to control SMART Bridgit
conferencing software services without restarting the computer.
I
I MP OR TA N T
If you stop the services from the Windows Services administration console, all meetings currently
running end without warning the users.
41
C H A P T E R 5
Administering the server software
g To control SMART Bridgit conferencing software services
1. Open the Windows Services administration console (Control Panel > Administrative Tools
> Services).
2. Double-click SMART Bridgit Master Service.
The SMART Bridgit Master Service Properties dialog box appears.
3. Click Start, Stop, Pause, Restart or Resume in the General tab to control the service.
4. Click OK.
5. Double-click SMART Bridgit Meeting Service.
The SMART Bridgit Meeting Service Properties dialog box appears.
6. Click the General tab.
7. Click Start, Stop, Pause, Restart or Resume to control the service.
8. Click OK.
Customizing the SMART Bridgit server's web
page
After you configure the SMART Bridgit Servers, users can download the SMART Bridgit client by
visiting the server's address in an internet browser.
g To customize the SMART Bridgit server's web page
1. Create a web page file called CustomPage.htm.
2. Customize the web page.
It should contain links to download the SMART Bridgit client for both Windows operating
systems and Mac OS X operating system software. You can also include the SMART
Scheduler Outlook add-in installer.
The paths for these files are:
Windows
Mac OS X
http://yourbridgitserverurl/Bridgit.exe
http://yourbridgitserverurl/Bridgit.zip
SMART Scheduler Outlook
Add-in
http://
yourbridgitserverurl/BridgitSchedulerOutlookAddinSetup.msi
where yourbridgitserverurl is the URL of your SMART Bridgit server.
42
C H A P T E R 5
Administering the server software
3. Save the web page file in the server’s application directory.
N
N OTE S
o
o
The default directory location is C:\Program Files\SMART Technologies\SMART
Bridgit.
For enhanced security, SMART Bridgit Server makes CustomPage.htm available
only to a internet browser. If your custom page includes images or other files, those
images and files must be hosted on a different server and referenced with absolute
links in the custom page.
Downloading the SMART Bridgit client
g To download the SMART Bridgit client
1. In your internet browser, go to your SMART Bridgit server.
2. Click the Download Software link, and then run the client software.
43
Chapter 6
Using SMART Scheduler
Introduction
If you're using a Windows operating system, the SMART Scheduler option integrates the
SMART Bridgit server with Microsoft Exchange Server and Microsoft Outlook Clients. This enables
you to schedule single or recurring meetings that use SMART Bridgit software.
SMART Scheduler requirements
Minimum computer requirements
SMART Scheduler server requirements
l
l
l
l
l
l
2.0 GHz processor
1 GB of RAM
Windows Server 2003 R2 or 2008 R2 operating system
10 Mbps network interface card that supports the TCP/IP
Network connection to your Microsoft Exchange Server
CDO 1.2.1 (Microsoft Collaboration Data Objects), version 6.5.8165.0 or later. You can also
download this software during the server installation.
45
C H A P T E R 6
Using SMART Scheduler
Microsoft Exchange Server
Microsoft Exchange Server 2003, 2007 or 2010.
SMART Scheduler Outlook add-in
l
l
l
l
l
2.0 GHz processor
1 GB of RAM
Outlook 2003 SP3, 2007 SP2 or 2010.
Network connection to your Microsoft Exchange Server
You must have SMART Bridgit server installed and running on either a separate computer
(recommended) or, if required, on the same computer where you'll install SMART Scheduler
server.
Installing SMART Scheduler server software
The SMART Scheduler Server software installation file is included with your SMART Bridgit server
software.
g To locate the SMART Scheduler Server software installation file
On the computer where you're installing the software, browse to your SMART Bridgit Server by typing
http://<yourserver.com>/SMARTSchedulerServerSetup.exe
in the address bar, where <yourserver.com> is the URL of your SMART Bridgit Server.
OR
On your SMART Bridgit server, go to
C:\Program Files\SMART Technologies\SMART Bridgit\SMARTSchedulerInstallers
and then copy the SMARTSchedulerServerSetup.exe file to the computer you’re installing it on.
Installing the software
The ports that the Microsoft Exchange Server or Exchange client use depend upon the versions
installed. The network administrator can restrict the Exchange Server's range of allowed TCP ports or
can map static TCP ports. Refer to the Microsoft Exchange Server and Outlook clients section in this
46
C H A P T E R 6
Using SMART Scheduler
g To install SMART Scheduler Server software
1. Double-click the SMARTSchedulerServerSetup.exe installation file.
The SMART Scheduler Server – InstallShield Wizard welcome screen appears.
N
N OTE
The installer won’t run on a computer with Microsoft Outlook.
2. Click Next to continue.
If you don’t have Microsoft Collaboration Data Object (CDO) installed on your computer, the
CDO Installation Required dialog box appears. Go to the To install Microsoft CDO procedure
below.
If CDO is installed the Software License Agreement appears.
3. Read the agreement. If you accept is, click I accept, and then click Next.
N
N OTE
If you want to keep a hard copy of the agreement for your records, click Print.
The Destination Folder dialog box appears.
4. Click Next to install to the default folder, or click Change to specify another folder location.
5. Click Install.
If the installation is successful, the InstallShield Wizard Completed dialog box appears.
6. Click Configure to set up the mailbox.
The SMART Scheduler Server Configuration dialog box appears.
7. Type your SMART Scheduler mailbox credentials and Windows authentication information in
the appropriate boxes, and then click OK.
The setup application installs the SMART Scheduler Server which runs as a service. The
application then verifies that the specified Windows user account has access to the Microsoft
Exchange mailbox and that the mailbox is functioning correctly. Any errors are reported to you.
g To install Microsoft CDO
1. Select Download CDO Installer, and then click Finish.
2. Run the downloaded software.
The Choose Directory for Extracted Files dialog box appears.
47
C H A P T E R 6
Using SMART Scheduler
3. Click OK to accept the default location, or type a new location.
The CDO Installation file downloads to the specified location.
4. Browse to where you saved the file and double-click the ExchangeMapiCdo.msi file.
Configuring SMART Scheduler Server
After you install SMART Scheduler server software, you can change the server name and password
settings.
g To change the SMART Scheduler server settings
1. Browse to where you installed SMART Scheduler server and double-click the
SMARTSchedulerServerConfig.exe file.
The SMART Scheduler Server Configuration dialog box opens.
2. Change your SMART Scheduler mailbox credentials or Windows authentication information as
required.
3. Click OK to save the changes.
I
I MP OR TA N T
l
l
If you change the name of your SMART Scheduler mailbox, none of the meetings scheduled
using the old mailbox name will run.
After changing the name of the mailbox on the server, you must also change the name of the
mailbox in the SMART Scheduler Outlook add-in. For instructions, see To change the
SMART Scheduler settings for all new meetings in your SMART Bridgit 4.5 user's guide
Upgrading SMART Scheduler Server
g To upgrade your SMART Scheduler Server software
1. Upgrade your SMART Bridgit Server.
2. Open Windows Control Panel's Install or Remove Programs tool.
48
C H A P T E R 6
Using SMART Scheduler
3. Remove the installed SMART Scheduler Outlook add-in software.
4. Remove Microsoft Messaging, API and Collaboration Data Objects (CDO).
N
N OTE
The current versions of these components are installed during the upgrade procedure.
5. Install the SMART Scheduler server software.
Installing the SMART Scheduler Outlook add-in
from a command line
g To install the add-in from a command line
1. Open a Command Prompt window, then type cmd in the Open box, and then click OK.
The cmd.exe dialog box appears.
2. Type cd followed by a space, and then type the path to the directory that contains the installer.
3. Execute the installer with any appropriate msi-related parameters.
N
N OTE
For a list of msi-related parameters, type msiexec /? and press ENTER.
49
C H A P T E R 6
Using SMART Scheduler
4. Specify configuration options for the installer.
SERVERNAME
The address of the SMART Bridgit Server on which your SMART
Scheduler meetings will run.
USEPASSWORD Whether your SMART Scheduler meetings are password protected (0 or
1).
The SMART Scheduler e-mail address
N OTE
MAILBOX
USERTF
N
The Microsoft Exchange Server administrator creates this address and
the mailbox on the Microsoft Exchange Server at the same time.
specifies whether your e-mail messages use rich text formatting (1) or
plain text formatting (0).
E X A MP LE
msiexec.exe /i
"C:\<SourceFileLocation>\SMARTSchedulerOutlookAddinSetup.msi" /qn
SERVERNAME=<yourserver.com> USEPASSWORD=1 USERTF=1
MAILBOX="<Scheduler Mailbox>"
where <SourceFileLocation> is the path to the .msi file, <yourserver.com> is the URL of
your SMART Bridgit Server, and <Scheduler Mailbox> is the SMART Scheduler email
address.
N
N OTE
If you have a space in your mailbox name, you must use double quotations marks before and
after the name. If there is no space, quotation marks are not required.
5. Press ENTER.
The SMART Scheduler Outlook add-in installs.
g To upgrade the add-in from a command line
Follow the steps in the To install the add-in from a command line procedure above, and then close
and restart Outlook.
N
N OTE
You can leave Outlook running during the upgrade, but you must restart it for the changes to take
effect.
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C H A P T E R 6
Using SMART Scheduler
Removing the SMART Scheduler Outlook add-in
I
I MP OR TA N T
Do not remove files for other SMART software products you want to continue to use. If you are
unsure, contact SMART Technical Support for more information.
Before you can perform the default removal procedure, you must obtain the product code for your
version of SMART Scheduler Outlook add-in. You can find your product code in the following table.
SMART Scheduler Outlook add-in product codes
Software version
4.0.500.0
Product code
{916243FB-5A56-4CF1-B75B-6F4236977C12}
{EF2064B4-D050-4A45-B28A-F8BA573AB0B5}
4.1.169.0 (Current)
N
N OTE
Include the braces when entering a product code value.
g To remove the add-in from the uninstaller
1. Open Windows Control Panel's Install or Remove Programs tool.
2. Remove the installed SMART Scheduler Outlook add-in software.
g To remove the add-in from a command line
1. Open a Command Prompt window, then type cmd in the Open box, and then click OK.
The cmd.exe dialog box appears.
2. Type the following command (including quotation marks), and then press ENTER:
msiexec.exe /x"path to .msi\SMARTSchedulerOutlookAddinSetup.msi" /q
OR
Type the following command, and then press ENTER:
msiexec.exe /x{ProductCode}
/q
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C H A P T E R 6
Bandwidth and scalability
Bandwidth requirements
SMART Bridgit conferencing software performs best when you allocate at least 300 Kbps of network
bandwidth on your server for each meeting participant, both inbound to, and outbound from, the
server.
E X A MP LE
If you have a 1.5 Mbps bandwidth connection to your server, you can support a maximum of five
concurrent participants with four open microphones and four webcams at optimal performance (300
Kbps × 5 = 1,500 Kbps or 1.5 Mbps).
Use the following table to estimate bandwidth requirements for SMART Bridgit conferencing
software.
SMART Bridgit conferencing software resource
Bandwidth required
One shared desktop with a 1024 × 768 resolution
9 Kbps
One open microphone using the standard quality setting 25 Kbps
One open microphone using the low quality setting
One open webcam with moderate activity
15 Kbps
60 Kbps
T
TI P
Most shared desktops maintain a bandwidth load of about 9 Kbps. However, the bandwidth
required for a shared desktop depends on the display’s resolution, the complexity of the content
being shared and the frequency at which the content changes. For example, a shared desktop with
a photographic desktop background requires more bandwidth than a shared desktop with a plain,
solid colored background.
As an extreme example, a shared desktop with a complex photographic background and frequent
content changes can peak at 1,800 Kbps, while maintaining an average of 300 Kbps.
Examples of bandwidth requirements
The following table can help you determine typical bandwidth usage for SMART Bridgit meetings.
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C H A P T E R 6
Bandwidth and scalability
SMART Bridgit resource
Bandwidth required
9 Kbps
One shared desktop with a resolution of 1024 ×
768
Four open microphones using the standard quality 25 Kbps × 4 = 100 Kbps
setting
Four open webcams with moderate activity
60 Kbps × 4 = 240 Kbps
Totals:
Bandwidth required for each participant
Bandwidth required for all 4 participants
9 + 100 Kbps + 240 Kbps = 349 Kbps
349 Kbps × 4 participants = 1,396 Kbps or
1.396 Mbps
Scaling SMART Bridgit
SMART Bridgit software is scalable. A SMART Bridgit Server software maintains its availability,
reliability and performance when the number of meeting participants increases on the server.
NIC speed
#
SMART Bridgit software resources
Total
Max. client
computers
connections
Outbound from Server
Server
One shared desktop with a
resolution of 1024 × 768
1,000
1,000
1
l
l
349 Mbps
109 Mbps
4
4
1 Gbps
Four open microphones
using the standard quality
setting
Four open webcams with
moderate activity
l
One shared desktop with a
resolution of 1024 × 768
1 Gbps
2
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Four open microphones
using the standard quality
setting
One shared desktop with a
resolution of 1024 × 768
1 Gbps
3
4
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249 Mbps
9 Mbps
4
2
1,000
800
Four open webcams with
moderate activity
7.2 Mbps
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One shared desktop with a
resolution of 1024 × 768
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A P P E N D I X
A
Troubleshooting
This section includes troubleshooting topics and information on how to get technical support. It also
shows how you can use the SMART Bridgit software troubleshooting tool to optimize your system
configuration and resolve problems.
Using the SMART Bridgit troubleshooting tool
SMART Bridgit software has a troubleshooting tool that you can use to determine the cause of issues
you could have.
g To open the troubleshooting tool
1. Open SMART Bridgit client software and create a test meeting.
The SMART Bridgit lobby screen appears.
2. Select Menu > About SMART Bridgit.
The About SMART Bridgit Software dialog box appears.
3. Select Technical Support > Troubleshooting.
The Troubleshooting dialog box appears.
The features of the Troubleshooting dialog box are described in the following sections:
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Screen capture technology
This section provides an overview of the various technologies that SMART Bridgit software uses
when you share your desktop during a meeting.
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A P P E N D I X
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Troubleshooting
SMART Bridgit software uses the following three types of technology to share screens during a
meeting.
Type of
Description
technology
SMART Bridgit software attempts to use this sharing method first because it offers the
best performance. It requires an installation which is automatically done if you have
administrator rights.
Mirror
drivers
N
N OTE
Mirror drivers behave unexpectedly on computers with Windows 7 operating
systems.
SMART Bridgit software reverts to using redraw hooks if it can't use mirror drivers.
Redraw hooks are automatically downloaded from the server when needed and
performs a screen capture every time something changes on the screen.
Redraw
hooks
N
N OTE
Redraw hooks behave unexpectedly on computers with Windows 7 operating
systems.
Four times If SMART Bridgit software can't use either of the above technologies, it captures the
per second shared screen four times per second, compresses the image, and then sends it to the
capture
recipient. This method offers the lowest performance, but it uses the lowest
bandwidth.
Information fields and options
Use the options outlined in this section to resolve issues with sharing speed and image quality.
Field/option
Description
When to use/why it’s important
Displays either Not
currently presenting or
the method of screen
capture in use:
Presenting status
Capturing screen 4
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times per second
(display 0)
Using
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RedrawHooks.dll
(display 0)
Using mirror driver
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(display 0)
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A P P E N D I X
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Troubleshooting
Field/option
Description
When to use/why it’s important
Hardware
acceleration
status
Indicates whether
If you use a low-end video card in your system and
hardware acceleration is you disable hardware acceleration, you increase the
on or off.
performance of your computer.
available – the
mirror driver is
installed
When video mirroring is active, each time the
system draws to the primary video device at a
location inside the mirrored area, a copy of the draw
operation is executed on the mirrored video device
in real time.
Mirror driver
availability
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unavailable – the
mirror driver isn't
installed
disable by OS –
your computer has
Windows 7, which
causes the mirror
driver to behave
unexpectedly.
Enable redraw
hooks
Select to share using
redraw hooks.
If your pointer is flickering, you might want to try
clearing this option.
N
N OTE
Redraw hooks behave
unexpectedly with
Windows 7 operating
system.
If your shared applications aren't being captured
correctly, you might want to try clearing this option.
Enable mirror
driver
Select to share using
mirror driver.
Otherwise, leave this option enabled.
Sharing color quality
Use the following options to adjust the quality of shared color images and video.
Field
Description
When to use/why it’s important
Share in full color
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Select to share in the
Clearing this option causes bandwidth
highest color depth available usage to drop, but it increases the load on
(usually 24 or 32 bits per
pixel).
the presenter's computer. The image
quality of the shared screen is reduced.
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Clear to share in 256 color
mode.
Slows down the frequency of
This option is cleared by default. You can
Optimize desktop
for sharing
screen captures and removes your select it to improve sharing when
desktop background to decrease bandwidth is limited.
the amount of bandwidth used.
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A P P E N D I X
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Troubleshooting
Audio
Use the following options to adjust your audio settings.
Option
Description
When to use/why it’s important
Enables echo
cancellation for
VoIP audio
Disable this option only if the computer's power is very
limited, because it takes slightly more processing power to
have this enabled.
Enable echo
cancellation
Some hardware devices contain echo cancellation that
SMART Bridgit’s software-based echo cancellation can
interfere with.
Disable this option if you are having problems with echo
cancellation.
AGC adjusts the volume of your microphone to a
Enable AGC
Enables
reasonable level in case you have your volume set too high.
automatic gain
control (AGC)
Disable this option if you prefer full control over the volume.
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A P P E N D I X
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Troubleshooting
Connection
This section provides server connection status details, as well as information on ports and proxy
connections.
Field
Description
When to use/why it’s important
Displays the server name
that you typed when you
connected SMART Bridgit
software to the server.
Status only
Starting server
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To change which server is in use, double-
click the SMART Bridgit client
on your desktop or in the Dock, and then
icon
click the server icon
Status only
.
Displays the server in
the Global Server
Network (GSN) that
you're connected to.
Fastest server
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SMART Bridgit software detects this
server automatically.
SMART Bridgit
software selected this
server due to its speed
of connection
TCP port
UDP port
Displays the port your
system is using for screen
sharing, video conferencing
and chat.
Status only
The port used for VoIP audio Status only
Proxy connection Fallback communication
protocol when TCP/UDP is
restricted.
Status only
If you clear this option, SMART Bridgit
software connects to the server you specified,
regardless of whether there is a faster server
available in the same GSN.
Pick fastest server Select to enable the
automatic selection of the
fastest server.
Ink
Clear this check box to disable SMART Bridgit’s remote and local ink ability. This is useful if you
want to write on a SMART Board interactive whiteboard instead of using SMART Bridgit software’s
ink capability.
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A P P E N D I X
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Troubleshooting
Monitoring a meeting's performance - presenter
When you present in a meeting, an hourglass
could appear on the Show/Hide Partipant List
button while SMART Bridgit software sends updates to the other participants. The hourglass
disappears once all the participants can see your desktop.
If the hourglass remains, one or more participants are lagging behind the meeting.
g To view the meeting performance for each participant
Click the Show/Hide Partipant List button
.
The participant list appears. The delay interval (in seconds) appears to the right of the name of the
participant who's lagging. The chat icon is also covered by an hourglass.
If participants continue to lag behind the meeting, you can take steps to improve the meeting's
performance.
Improving performance
If you're presenting a meeting and you find that some participants are seeing events on your desktop
several seconds after they happen, you can try a number of things:
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Use a solid-color desktop background rather than a complex wallpaper.
Disable animations or fades in list boxes, windows, menus, ToolTips and so on.
Stop sharing your webcam.
Optimize your desktop for sharing. Select Menu > About SMART Bridgit > Technical
Support > Troubleshooting, and then select Optimize desktop for sharing and click OK.
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Reduce the screen resolution in your operating system's display settings or share only a
portion of the desktop.
N
N OTE S
o
The procedure for reducing the desktop resolution varies between versions of Windows
operating system. However, the option is always available in Control Panel > Display >
Settings.
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A P P E N D I X
A
Troubleshooting
o
The procedure for reducing the desktop resolution varies between versions of the Mac
operating system software. However, the option is always available in the Apple ( ) menu
> System Preferences > Displays.
o
If you're the meeting owner, you can choose an audio optimization setting that could improve
performance.
If none of these options helps significantly, contact your network administrator and report that you're
experiencing slow network performance.
Monitoring a meeting's performance – participant
When you view the shared desktop, the Show/Hide Partipant List button
turns yellow
if
your computer is 5 to 10 seconds behind the presenter's. If your computer is more than 10 seconds
behind the presenter's, the Show/Hide Partipant List button
button turns red
.
g To view the meeting performance for your computer
Click the Show/Hide Partipant List button
The delay interval (in seconds) appears to the right of your name.
If your computer continues to lag behind the meeting, you and the presenter can take steps to
improve performance.
Improving performance
If you're participating in a meeting and you see events on the presenter's desktop several seconds
after they happen, you can try a number of things:
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Hide the webcam window.
Stop sharing your webcam.
Stop using audio and use text messaging (chat) instead.
Avoid using the Fit presenter's desktop to dialog box option if you're using a less powerful
computer. If your desktop is the same size or larger than the presenter's, you can view the
shared desktop in Full Screen mode without using scroll bars.
N
N OTE
This can improve performance for slow computers, but not for slow networks.
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A P P E N D I X
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Troubleshooting
l
Reduce the level of Windows hardware acceleration. Select Control Panel > Display >
Settings > Advanced. Click the Troubleshoot tab and drag the level of Hardware
acceleration toward None. Test SMART Bridgit software's performance and reduce the
hardware acceleration more if necessary.
N
N OTE
This can improve performance for slow computers, but not for slow networks.
If none of these options helps significantly, contact your network administrator and report that you're
experiencing slow network performance.
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A P P E N D I X
A
Troubleshooting
Minimizing network latency
This topic details steps you can take if your client’s program is slow or unresponsive during a
meeting. Latency, the time lag between sending a message to a remote computer and receiving a
response, can cause noticeable performance issues in SMART Bridgit software.
Symptoms
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Connecting to the SMART Bridgit Server takes a long time.
The screen updates slowly when you view a shared desktop.
SMART Bridgit software doesn’t respond to your mouse or keyboard when you use remote
control.
Solution
Try the following to troubleshoot network latency issues:
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Verify that you're using TCP and UDP network protocols. See Verifying communication
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11.
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page.
Other suggestions
Because you have limited control over the network outside of your LAN, you have limited control over
network latency issues. However, you might be able to improve the connection between your LAN
and your Internet Service Provider (ISP).
You can try these options:
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Read the specifications of your server and client computer Ethernet card throughput rates.
Also, check your network device rates. If they're low, upgrade the hardware.
Verify that your Internet transmit and receive speeds match the speed guaranteed by your ISP.
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A P P E N D I X
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Troubleshooting
Verifying communication protocol
SMART Bridgit software uses three types of network protocols:
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TCP for data and video
UDP for VoIP audio
HTTP if a client is unable to connect to the server using TCP
Communications using TCP and UDP have lower network delays than those using HTTP protocol,
and using them helps to prevent latency issues.
Use SMART Bridgit software’s troubleshooting tool to determine the network protocol you’re using.
Ensure that values appear in the TCP Port and UDP Port fields. If these fields have N/A in them, or if
the Proxy Connection option is selected, contact your administrator to open the TCP and UDP ports
SMART Bridgit and firewalls on page 11 for information about configuring firewalls and proxy servers.
Checking for firewalls
g To determine if the client is behind a firewall
The Connection area displays the ports and protocols the client computer is using to
communicate with the server. If a client is communicating through a proxy server or if the
client’s UDP and secondary TCP ports are blocked by a firewall, the Proxy Connection check
box is selected.
2. Contact your administrator to open the TCP and UDP ports to connect to SMART Bridgit
server
Measuring latency and packet loss
Packet loss occurs when one or more packets of data traveling across a computer network fail to
reach their destination. Packet loss rates depend on factors including bandwidth, communication
path reliability and router buffer size. When packets are lost, latency increases as the network
devices try to recover the information.
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A P P E N D I X
A
Troubleshooting
Microsoft Windows operating systems include the PathPing tool to measure packet loss rate and
latency. PathPing sends packets to each router on the path to a destination for an interval, and then it
computes results based on the packets returned from each hop. Since PathPing shows how much
packet loss is seen for any router or link, you can determine which routers or links are causing
network problems. For more information on using PathPing to determine network latency and packet
loss, see the Microsoft website.
Troubleshooting SMART Bridgit server
connections
This section help you resolve connection issues that are caused by your SMART Bridgit server
software or your network environment.
SMART Bridgit server connection issues can result from an incorrect domain name server (DNS)
configuration for routing to the SMART Bridgit server or from the server computer's domain and IP
address and port forwarding settings on the network servers, routers or firewalls.
Symptoms
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When a SMART Bridgit client connects to a SMART Bridgit server that’s running on the same
computer, a The <servername.com> server is not available. Try again later or select another
server error message appears.
This error message can also appear when a client's software causes the issue.
When you're unable to connect to SMART Bridgit software server and SMART Bridgit client
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An error message appears when you connect to a SMART Bridgit server from an Internet
browser.
Solution
Verify that you're using the latest version of SMART Bridgit Server software. See Upgrading
these procedures:
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A P P E N D I X
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Troubleshooting
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Verifying the network's DNS configuration
Verify that the network’s DNS is configured correctly so the IP address resolved by the network’s
DNS is the same as the SMART Bridgit Server’s IP address.
g To verify that the DNS is configured correctly
1. Open a Command Prompt window on the SMART Bridgit server, type ipconfig and then press
ENTER.
The server's network configuration information appears, including its IP address.
2. Type nslookup <ServerDomainName> and then press ENTER.
OR
Type ping <ServerDomainName> using the domain name for the SMART Bridgit Server, and
then press ENTER.
The IP address that the network’s DNS resolves to appears.
3. Compare the IP addresses.
N
N OTE S
l
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If the IP addresses are the same, the network’s DNS is configured correctly. See
If the IP addresses are different, the network’s DNS isn’t configured correctly.
OR
The SMART Bridgit server is located on a LAN or virtual LAN but the domain name resolves
to a router on a different LAN, and your network’s router doesn’t allow loop-back
to the Windows HOSTS file.
Verifying SMART Bridgit server configuration
Verify the domain name or IP address, and then configure the SMART Bridgit server software.
g To verify the domain name or IP address
1. Double-click the SMART Bridgit Administration Tools shortcut on the server's desktop,
and then click the Setup tab.
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A P P E N D I X
A
Troubleshooting
N OTE
N
manually in the Windows registry.
2. Compare the domain name or IP address in the Registered Domain Name box to the domain
3. If the domain names or IP addresses are the same but clients are still unable to connect to the
forwarding and firewall configurations.
If the domain names or IP addresses are different, type your SMART Bridgit Server’s domain
name or IP address in the Registered Domain Name box, and then click Apply.
The Restart Services dialog box appears.
4. Click Close Administrative Tools.
The SMART Bridgit Software Administration Tools dialog box closes.
5. Select Start > Control Panel > Administrative Tools > Services.
The Services dialog box appears.
6. Right-click SMART Bridgit Master Service, and then select Restart.
The SMART Bridgit Master Service restarts.
N
N OTE
Other SMART Bridgit clients disconnect from the SMART Bridgit server when you complete
this procedure.
7. Right-click SMART Bridgit Conference Service, and then select Restart.
The SMART Bridgit Conference Service starts.
N
N OTE S
If clients are still unable to connect to the server, see Verifying the network's DNS
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A P P E N D I X
A
Troubleshooting
Manually updating the Windows registry
C
C A U TI ON
Use caution when you open the Windows registry editor. If you incorrectly modify the Windows
registry, you can damage your computer’s operating system. Back up your registry before
performing the following procedure.
g To enter the domain name or IP address in the Windows registry
1. Start the Windows registry editor and browse to HKEY_LOCAL_
MACHINE\SOFTWARE\SMART Technologies Inc.\Bridgit Data-
conferencingSoftware\3.0.
2. Type your SMART Bridgit server’s domain name or IP address in the
MasterServerDomainName boxes.
3. Exit the Windows registry editor.
4. Select Start > Control Panel > Administrative Tools > Services.
The Services dialog box appears.
5. Right-click SMART Bridgit Master Service, and then select Restart.
The SMART Bridgit Master Service restarts.
N
N OTE
Other clients disconnect from the SMART Bridgit server when you complete this procedure.
6. Right-click SMART Bridgit Conference Service, and then select Restart.
The SMART Bridgit Conference Service restarts.
If the domain name resolves to your router’s public IP address, and your router doesn’t allow loop-
Windows HOSTS file.
Configuring the client's HOSTS file
If the domain name resolves to your router’s public IP address, and your router doesn’t allow loop-
back communication, follow this procedure to add the domain name to the Windows HOSTS file.
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A P P E N D I X
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Troubleshooting
g To add the domain name to the Windows HOSTS file
1. Go to C:\Windows\system32\drivers\etc on the SMART Bridgit client computer, and then
open the HOSTS file.
2. Add an entry so that the domain name you’re using to connect to the SMART Bridgit server
resolves to the server’s IP address.
This procedure is effective for SMART Bridgit clients on this computer only. Other clients can
use a direct IP address or the IP address resolved from the domain name by your network’s
DNS server.
SMART Bridgit server software.
Verifying port forwarding and firewall configuration
If clients are still unable to connect to the server, verify that port forwarding on the network routers is
configured to give clients access to the server, and that firewalls protecting the SMART Bridgit server
If the problems persist, the SMART Bridgit client (not the server) could be the cause. See Unable to
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A P P E N D I X
A
Troubleshooting
Troubleshooting administration tool connections
Symptom
When you install SMART Bridgit software with IP binding, SMART Bridgit Administration Tools
doesn’t connect to the SMART Bridgit server.
Solution
Use one of the following procedures to connect SMART Bridgit Administration Tools to the SMART
Bridgit server:
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Directing IP traffic to the SMART Bridgit server
g To direct IP traffic to the IP address bound to the SMART Bridgit server
1. Open a Command Prompt window, type hostname, and then press ENTER.
Note the computer name that appears.
2. If you don’t know the IP address that was entered when the server was installed, open SMART
Bridgit Administration Tools, and then select the Setup tab. For more information, see
Note the server's IP address in the IPv4 Address drop-down list.
3. Go to C:\WINDOWS\system32\drivers\etc\, and then open the HOSTS file.
4. Type your IP address and host name on a new line at the bottom of the file.
E X A MP LE
192.168.0.8 bridgitserver.
5. Save the HOSTS file.
You can now open SMART Bridgit Administration Tools and configure the SMART Bridgit
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A P P E N D I X
A
Troubleshooting
I
I MP OR TA N T
Because other applications can use the hostname, you should remove the line you added in step 4
after you configure the SMART Bridgit Server. You can remove the line or comment it out (by
inserting a “#” character at the beginning of the line).
Moving the server's IP address to the top of the IP settings list
g To move the server's IP address to the top of the IP settings list
1. If you don’t know the IP address that was entered when the server was installed, open SMART
Bridgit Administration Tools, and then select the Setup tab.
Note the server's IP address in the IPv4 Address drop-down list.
2. Select Start > Control Panel> Network Connections.
3. Right-click the network device that SMART Bridgit software is bound to, and then select
Properties.
4. Click Internet Protocol (TCP/IP) in the This connection uses the following items list.
5. Click Properties.
6. Select the General tab, and then click Advanced.
The Advanced TCP/IP Settings dialog box appears.
7. Click the IP Settings tab.
8. Remove all the IP addresses above the SMART Bridgit server's address.
9. Replace the addresses below the server's address.
10. Restart the server.
Stopping applications using the server's IP port
T
TI P
Perform this procedure when it won't affect other users.
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A P P E N D I X
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Troubleshooting
g To make SMART Bridgit software's primary port available
1. Stop applications that use SMART Bridgit software’s primary port.
2. Open SMART Bridgit Administration Tools and configure SMART Bridgit software. For more
3. Close SMART Bridgit Administration Tools.
4. Start the applications that you stopped in step 1.
Troubleshooting SMART Scheduler
After the you install and configure SMART Scheduler, it runs silently as a Windows service. It doesn't
have a user interface when running, and it doesn't create a log file by default. Follow these steps to
gather more information when troubleshooting.
g To display a SMART Scheduler server log
1. Open a Command Prompt window, and then browse to the SMART Scheduler Server folder.
The default folder is C:\Program Files\SMART Technologies\SMART Scheduler Server.
2. Type net stop "SMART Scheduler Server", and then press ENTER.
The SMART Scheduler server service stops.
3. Type SMARTSchedulerServer.exe, and then press ENTER.
The SMART Scheduler server service starts. A series of text lines appear.
4. Look for and record any error information in the log that can help you identify a problem.
5. Press CTRL+C.
The server stops and the command prompt returns.
6. Type net start "SMART Scheduler Server", and then press ENTER.
The SMART Scheduler server service starts.
g To create a server log file
1. Open a Command Prompt window, and then browse to the SMART Scheduler Server folder.
The default folder is C:\Program Files\SMART Technologies\SMART Scheduler Server.
2. Type net stop "SMART Scheduler Server", and then press ENTER.
The SMART Scheduler Server Windows service stops.
75
A P P E N D I X
A
Troubleshooting
3. Type SMARTSchedulerServer.exe>>log.txt, and then press ENTER.
The SMART Scheduler Server service starts. The log information re-directs to the log.txt file.
4. Wait a few minutes, and then press CTRL+C.
The server stops and the command prompt returns.
5. Type net start "SMART Scheduler Server", and then press ENTER.
The SMART Scheduler server service starts.
6. Locate the log.txt file, and then open it in a text editor.
76
Index
A
E
access requirements
activating
ending a meeting
manually
F
using the SMART activation server
administering the server software
administration
firewalls
checking for
configuring
server software
audio settings
G
B
Global Server Network
GSN
bandwidth and scalability
bandwidth requirements
examples
adding a remote server
changing server information
connecting to a server
ending a meeting
broadcasting messages
C
removing a server
setting up a local server
checking for firewalls
color quality
H
configuring firewalls
configuring proxy servers
configuring the server software
connection
Hosts file
configuring
customizing the server's web page
I
D
ink
Installing SMART Bridgit software
IP address
disabling remote control
disabling text chat
disabling webcams
domain names
IP traffic
77
I N D E X
SMART Bridgit Server software
Installing
L
SMART Scheduler
Outlook add-in
licenses
prerequisites
removing server or user licenses
removing Outlook add-in
using
licensing SMART Bridgit Server software 20
SMART Scheduler Server
installing
M
upgrading
message of the day
SMARTBridgit Server software
upgrading
minimizing network latency
software components
software licensing
system requirements
client
P
server
password
API
T
changing the administrator access
pasword
troubleshooting
changing the conference creation
password
Administration Tool connections
SMART Bridgit Server connections
SMART Scheduler
setting
troubleshooting tool
pick fastest server option, disabling
proxy servers
U
configuring
updating the Windows registry
upgrading server software
R
Removing server or user licenses
V
S
verify communication protocol
verify network's DNS configuration
verify port forwarding and firewall
configuration
screen capture technology
server security
server setup options
setting meeting options
Setting passwords
SMART Bridgit client
downloading
verify SMART Bridgit Server
configuration
viewing active meetings
viewing and saving usage reports
viewing status information
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