Education Software
Installer 2011
Activation
Frequently asked questions
Contents
iii
C O N T E N T S
iv
Chapter 1
Getting started
This document provides answers to frequently asked questions (FAQ) about activating the Education
Software Installer. Topics covered include product keys, deploying product keys to multiple
computers, entitlements and troubleshooting basic issues. Some of the information in this document
is intended for IT administrators and others experienced with deploying software in a networked
environment.
For more information on the Education Software Installer, see the Education Software Installer 2011
Education Software Installer 2011 system administrator’s guide for Mac OS X operating system
1
Chapter 2
Product keys
Where do I get a product key for my software?
If you purchase and register eligible SMART hardware products you receive the accompanying
software product key.
SMART product
Accompanying software
SMART Board™ interactive whiteboard
SMART Notebook™ collaborative learning
software
SMART Board interactive display
SMART Notebook software
SMART Notebook software
SMART Response software
SMART Podium™ interactive pen display
SMART Response™ interactive response system
SMART Document Camera™
SMART Notebook software and Mixed
Reality Tools
SMART Table™ interactive learning center
SMART Notebook software and
SMART Sync™ classroom management
software
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C H A P T E R 2
Product keys
N
N OTE
You don’t need a product key to activate SMART Response software if you have a SMART
Response PE, LE or XE interactive response system. Simply connect your SMART Response
software receiver to activate your software while the software is in PE, LE or XE mode.
You can purchase other SMART software products and receive product keys for them. Go to
smarttech.com/software for more details.
How do I find the activation status of my SMART
software?
You can see the activation status and applicable expiry dates of all your installed SMART software in
SMART Product Update (SPU). Products with Installed status don’t require activation. Click Tools
and then View Product Keys in SPU.
g To start SPU on a Windows computer
Start > All Programs > SMART Technologies > SMART Tools > SMART Product Update
g To open SPU on a Mac computer
Applications > SMART Technologies > SMART Tools > SMART Product Update
g To start SPU from SMART software
Help > Check for Updates and Activation
If you don’t have SPU installed, find the activation status of your software through the Activation
Wizard.
g To run the Activation Wizard on a Windows computer
1. If you have a 32-bit system, run the following command using the command line interface:
c:\Program Files\Common Files\SMART Technologies\SMART Product
Update\activationwizard.exe --m 10 --v 1 --puid education_bundle
OR
If you have a 64-bit system, run the following command using the command line interface:
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C H A P T E R 2
Product keys
c:\Program Files (x86)\Common Files\SMART Technologies\SMART
Product Update\activationwizard.exe --m 10 --v 1 --puid education_
bundle
2. Press Enter.
The activation status appears.
3. Press Enter License.
The activated product keys appear.
g To run the Activation Wizard for SMART Notebook software and SMART Response software
on a Mac computer
1. In Finder, browse to Applications > Utilities, and then double-click Terminal.
The Terminal window appears.
2. Type the following command:
/Library/Application\ Support/SMART\
Technologies/activationwizard.app/Contents/MacOS/activationwizard
--m 10 --v 1 --puid notebook_10a --uipack notebook_10
3. Press Enter.
The activation status appears.
4. Press Enter License.
The activated product keys appear.
g To run the Activation Wizard for SMART Sync software on a Mac computer
1. In Finder, browse to Applications > Utilities, and then double-click Terminal.
The Terminal window appears.
2. Type the following command:
/Library/Application\ Support/SMART\
Technologies/activationwizard.app/Contents/MacOS/activationwizard
--m 10 --v 1 --puid sync_10
3. Press Enter.
The activation status appears.
4. Press Enter License.
The activated product keys appear.
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C H A P T E R 2
Product keys
How can I find my product key if I lose it?
There are several places to find your product key:
l
In SPU (if you activate your product key on your computer). For more information, see Product
l
l
In the e-mail you received from either your authorized SMART reseller or SMART
Technologies.
Can I recover my product key if I delete it?
You’re unable to recover a product key once you delete it from your system. You need to activate the
software again in SPU by pressing the Activate button beside the product name and then adding the
product key to the Activation dialog box.
N
N OTE
You can open SPU from your Start menu (Windows computers) or Application menu (Mac
computers), or from your application’s Help menu.
When do I reach my activation limit?
You reach your activation limit when you receive a message saying that you’ve exceeded the
activation limit for your product key. You can purchase additional licenses through your authorized
If I remove and then install my software, do I lose
my activation? Does installing the software again
count as another activation?
No. You can activate your software as many times as you need, as long as you do so on the same
computer.
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C H A P T E R 2
Product keys
What’s the difference between a product key, an
installation ID and an activation key?
You receive a product code when you purchase SMART software or certain SMART hardware
products. It enables you to activate licensed SMART software. You can enter your product key into
the Activation Wizard during or after the installation to activate the software.
In most cases, you don’t need an installation ID or an activation key to activate your software. You
need an installation ID and an activation key only if an error occurs or if you manually activate your
software.
If you manually activate your software, use the Activation Wizard to generate an installation ID for
your product key. The installation ID is associated to the product key and to the computer you used to
generate the product key. You’re unable to use the same installation ID on multiple computers.
To manually activate your software, you need to provide your product keys and associated
installation IDs to SMART by web, phone or e-mail using the Activation Wizard. SMART then gives
you an activation key for each product key. Each activation key is associated with a product key and
installation ID. You can use the activation key only on the computer that generates the associated
installation ID. When you receive the activation key, enter it into the Activation Wizard to complete
the activation process.
If I remove and then install my software on the
same computer, do I need to activate it again?
You consume a license only when you activate the software. If you remove and install your software
on the same computer, you don’t need to activate it again because you don’t remove the license from
the computer when you remove the software. Even if you remove the product key from the computer
with the Activation Wizard, and then activate the same product key on the same computer, you don’t
consume an additional license.
Can I transfer my license from one person or
computer to another?
You’re unable to transfer a license from one person or computer to another. When you activate
SMART software on a computer, you node-lock the license to that computer. Anyone can use the
computer. When you activate the software on a second computer, you consume a second license. If
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C H A P T E R 2
Product keys
you remove and then install the software, you restore the license without consuming an additional
license.
N
N OTE
Each product key contains a quantity of licenses including an allowance for reasonable hardware
upgrades and replacement. If you think the number of activations for your product key exceeds the
maximum due to an unusual number of hardware replacements rather than overuse of the license,
Can I de-activate a license?
You’re unable to de-activate a license. However, if you re-purpose a computer, you can re-format the
hard drive and remove the license from the computer.
Does using the software in Evaluation mode
consume a license?
No. You can try your SMART software for 30 days before you activate it. When you activate the
software, you consume a license. If you need to try the software for more than 30 days, you can
How do I use the different components of
SMART Classroom Suite interactive learning
software?
When you install the Education Software Installer 2011, you can try different components of
SMART Classroom Suite software for 30 days before you activate them with an appropriate product
key.
When you purchase SMART Classroom Suite software, you can use a single product key to activate
all of the products in the software or you can purchase a product key for an individual product such as
SMART Notebook software. SMART Classroom Suite software integrates SMART Notebook
software, SMART Sync Teacher software, SMART Response software, SMART Notebook SE
software and SMART Sync Student software. It also includes SMART Product Drivers.
8
Chapter 3
Deploying software product keys
to more than one computer
How do I deploy specific product keys to specific
computers?
Organize each type of computer in groups, and then manage the computers at the group level. For
example, in Active Directory, organize SMART Notebook software classrooms into one
Organizational Unit (OU) and SMART Response software classrooms in another OU, and then use
SMART Install Manager to create an installation customization for each OU.
How do I push multiple product keys during
installation?
There are different methods of pushing multiple product keys when you install the software on
multiple computers.
g To push multiple product keys during installation on a Windows computer
l
Use SMART Install Manager to select the products you want to install using their product keys.
OR
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C H A P T E R 3
Deploying software product keys to more than one computer
l
Use the command line to deploy the installation and properties, and then provide the correct
Property ID for the product keys you have.
For more information, see the Education Software Installer 2011 system administrator’s guide for
g To push multiple product keys during installation on a Mac computer
l
Use SMART Install Manager to generate a new metapackage (.mpkg) installer that contains
the product keys.
OR
l
Run a script to run the Activation Wizard in silent mode. With this method, you can activate
both SMART Notebook software and SMART Response software product keys in a single
command. You require a separate command installer containing the product key to activate a
SMART Sync Teacher software product key.
Should I activate my software before or after
imaging?
If you use the image for backup, you need to activate your software before imaging. You can then use
the image to restore the software on the same computer. If you use the image for mass deployment,
you need to activate the SMART Notebook software before imaging and activate the other software
after deployment.
For more information, see the Education Software Installer 2011 System administrator’s guide for
How do I deploy a product key when I install
software on Windows computers?
g To deploy a product key to a Windows computer
1. Start SMART Install Manager, and then enter the product keys for the software that you want
to activate.
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C H A P T E R 3
Deploying software product keys to more than one computer
2. Push out the SMART Education Software 2011.msi with the generated .mst file to install and
activate the products.
OR
Use the command line properties pushed out with the SMART Education Software 2011.msi project
and provide the product key to activate the software during the installation.
Product
Property ID=[Product Key]
SMART Notebook software
SMART Response software
SMART Sync Teacher software
NB_PROD_KEY=[Notebook Product Key]
RESP_PROD_KEY=[Response Product Key]
SYNC_PROD_KEY=[Sync Product Key]
After you complete the installation, read the next question for details on deploying only a product key
to multiple network computers.
How do I deploy only a product key after I install
software on multiple network computers?
To deploy a product key to network computers after you install the software, create and push a script
or batch file that triggers the following command line:
c:\Program Files\Common Files\SMART Technologies\SMART Product
Update\activationwizard.exe" --puid [product ID] --m=[Value] --v=1 --a
[Optional flags] --pk [Product key]
For more information, see Chapter 3 of the Education Software Installer 2011 system administrator’s
Installer 2011 system administrator’s guide for Mac OS X operating system software
How do I mix and match my product keys?
g To mix and match product keys during deployment
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C H A P T E R 3
Deploying software product keys to more than one computer
g To mix and match product keys after installation of the ESI
See the Education Software Installer 2011 System administrator’s guide for Windows operating
g To mix and match product keys after installation of a SMART software product
Start your SMART software, and then select Help > Check for updates and activation.
SPU starts and you can use the Activate button corresponding to each software to enter product
keys.
Can I find out how many activations I’ve used?
You’re unable to track how many activations you’ve used. When you reach your activation limit, you
receive a message saying that you’ve exceeded the activation limit for your product key. You can
If you think you received this message in error, contact SMART support and have your product key
ready.
How do I push out a hardware activated
SMART Response software key?
To push out activation for SMART Response, activate SMART Response software on one computer,
and then export the activation information to be pushed out with the software. End users won’t have
to activate SMART Response software on their computers.
For more information, see SMART Response Isn’t Activated after an Administrative Installation
Can I use the activation key from a manual
activation on multiple computers?
You’re unable to use the activation key from a manual activation to activate the software on multiple
computers. When you perform a manual activation, you need to provide a product key as well as a
unique installation ID, and then use the combination of the product key and unique installation ID to
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C H A P T E R 3
Deploying software product keys to more than one computer
generate a unique activation key. You can use this activation key only on the computer that generates
the unique installation ID.
Can I check the activation status of my SMART
products across my network?
You’re currently unable to track the activation status of your SMART products installed across a
network. SMART is developing a tool that includes this feature.
13
Chapter 4
Entitlements
What updates am I entitled to?
The Education Software Installer contains free updates for SMART Notebook software,
SMART Response software and SMART Notebook Math Tools software. You can also purchase
updates to SMART Sync software and SMART Classroom Suite software from your authorized
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C H A P T E R 4
Entitlements
What can I install on a computer that isn’t
connected to an interactive whiteboard?
SMART Notebook
You can install the software on your computer and activate it with the
product key you received when you registered your SMART Board
interactive whiteboard.
software
SMART Response
software
You can install the software on your computer. However, if you have a
competing touch product, you must purchase an additional
SMART Notebook software license to do so.
SMART Notebook
You can install the software on your home computer and activate it with a
take-home product key and an associated SMART Notebook software
product key. To learn how to find your take-home product key, see How
Math Tools software
Mixed Reality Tools for You can install the software on your home computer and activate it with a
the SMART Document take-home product key and an associated SMART Notebook software
Camera
product key. To learn how to find your take-home product key, see How
T
TI P
You can use the trial versions of SMART Notebook software, SMART Notebook Math Tools
software and Mixed Reality Tools for a limited time without installing and activating the software.
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C H A P T E R 4
Entitlements
What can I install on my home computer?
SMART Notebook software
You can install the software on your computer and activate it with
the product key you received when you registered your
SMART Board interactive whiteboard.
SMART Response software
You can install the software on your home computer and activate
it with a take-home product key. To learn how to find your take-
home product key, see How do I find my take-home product key
You can install the software on your home computer and activate
the software or the system with a take-home product key you
received when you purchased your SMART Response system.
To learn how to find your take-home product key, see How do I
SMART Response CE
interactive response software or
SMART Response VE system
SMART Classroom Suite
software
You can install the software on your home computer and activate
it with the take-home product key you received when you
purchased your SMART Classroom Suite software. The take-
home product key is different than the school product key. To
learn how to find your take-home product key, see How do I find
SMART Notebook Math Tools
software
You can install the software on your home computer and activate
it with a take-home product key. The take-home product key is
different than the school product key. To learn how to find your
take-home product key, see How do I find my take-home product
Mixed Reality Tools for the
SMART Document Camera
You can either use the 90-day trial version of Mixed Reality Tools
or install and activate it on your home computer with a take-home
product key and an associated SMART Notebook software
product key. To learn how to find your take-home product key,
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C H A P T E R 4
Entitlements
How do I find my take-home product key for
SMART Response software?
g To find your take-home product key
1. Connect your SMART Response software receiver.
2. Click on SMART Response software desktop menu > About SMART Response >
Description.
3. The product key is located under License Code , i.e. SNT10xxxxxxxxxxxxx.
Can I use a hardware-activated SMART
Response software product key on multiple
computers or do I need a receiver in each room?
You can use the same SMART Response software key on multiple computers. If you have a
SMART Response PE, LE or XE system, SMART Response software automatically activates when
you connect your SMART Response receiver. Once you connect your receiver, you can obtain a
product key and use it to activate your software on multiple computers. For more information, see
Activating SMART Response software in the SMART Response 2011 Interactive response system
Can I share my product key with teachers at
different schools?
SMART Response software
If you share the software with another school, you can share
the product key with the other school.
SMART Notebook Math Tools
software
You can purchase product keys by quantity and distribute
them. However, your school or district might have guidelines
on the distribution of the software and product keys.
SMART Sync software,
You’re unable to share these product keys with other schools.
SMART Classroom Suite software,
SMART Response CE software
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C H A P T E R 4
Entitlements
Is a product key licensed to a computer or a
user?
SMART software product keys are licensed to a computer. When you enter a SMART software
product key and activate the software, you node-lock the license to the computer that you installed
the software on and anyone can use it. If you want to activate the software on a second computer,
you need a second license.
N
N OTE
Product keys typically support multiple licenses.
How many times can I activate my
SMART software?
Every SMART software product key comes with a set quantity of licenses. Each time you activate a
product key on a different computer, you consume a license. If you re-activate a product key on the
same computer, you don’t consume an additional license. When you consume every license, you
receive a message saying that you’ve exceeded the maximum activation limit for your product key.
There isn’t a way to determine how many unconsumed licenses remain. SMART encourages system
administrators to track licenses and the computers that use them. You can purchase additional
Why doesn’t SMART Notebook Math Tools
software work when I enter my SMART Notebook
Math Tools software product key?
SMART Notebook Math Tools software is an add-on product for SMART Notebook software.
SMART Notebook Math Tools software requires its own product key (prefix NM-) for activation.
SMART Notebook software requires its own product key (prefix NB-) for activation. To activate both
SMART Notebook software and SMART Notebook Math Tools software, you need to enter and
activate both product keys. To activate only SMART Notebook software, you need to activate only
its product key.
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C H A P T E R 4
Entitlements
Why doesn’t Mixed Reality Tools work when I
enter my Mixed Reality Tools product key?
Mixed Reality Tools is an add-on product for SMART Notebook software. Mixed Reality Tools
requires its own product key (prefix MR-) for activation. SMART Notebook software requires its own
product key (prefix NB-) for activation. To activate both Mixed Reality Tools and SMART Notebook
software, you need to enter and activate both product keys. To activate only SMART Notebook
software, enter its product key.
How do I activate Mixed Reality Tools?
Mixed Reality Tools is an add-on product for SMART Notebook software. You can activate Mixed
Reality Tools either by launching the software while a SMART Document Camera is connected or by
entering a Mixed Reality Tools product key (prefix MR-). Neither the SMART Document Camera
product key nor the Mixed Reality Tools product key activates SMART Notebook software. You need
to activate SMART Notebook software with its own product key (prefix NB-).
What is the correct product key for my SMART
software?
Every SMART software product key contains either a five-character or a two-character prefix that
identifies its type. Most keys activate a single product while a few activate a suite of products.
Product
SMART software
key prefix
SMART Response software and SMART Notebook software ( activated by
connecting a SMART Response receiver)
SNT10
MR
NB
NM
MT
MH
NS
Mixed Reality Tools
SMART Notebook software
SMART Notebook Math Tools software
SMART Notebook Math Tools software (also activates SMART Notebook software)
SMART Notebook Math Tools software (take-home key)
SMART Notebook SE software
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C H A P T E R 4
Entitlements
Product
SMART software
key prefix
SC
SMART Classroom Suite software (also activates SMART Notebook software,
SMART Response software, SMART Sync software and SMART Notebook SE
software)
SR
SMART Response software (activates SMART Notebook software and
SMART Notebook SE software)
SS
TH
RT
SMART Sync software
SMART Notebook Math Tools software (take-home key)
SMART Response software (also activates SMART Notebook software)
21
Chapter 5
Troubleshooting
How do I activate my SMART software using the
Activation Wizard?
You have the option of using the Activation Wizard for either automatic or manual activation. If the
computer isn’t connected to the Internet or your firewall is blocking the SMART server, you’re unable
to use the automatic activation option.
N
N OTE
If you have a firewall that blocks access to the SMART server, SMART recommends you configure
If you manually activate your software, you can use one of three methods in the Activation Wizard.
SMART recommends using the methods in the following order:
1. Self-serve web portal
Open the web portal, and then copy and paste activation strings.
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C H A P T E R 5
Troubleshooting
2. E-mail
Generate an e-mail message. You will receive an e-mail reply containing your activation string.
N OTE
N
You won’t receive an immediate response as e-mails are processed manually.
3. Contact SMART Technical Support
Contact SMART Technical Support and give them your activation strings to receive your
activation key over the phone.
N
N OTE
If you want to activate multiple product keys, you need to provide an Installation ID string for each
product key. You’ll receive an activation key for each product key. If you activate the software on
multiple computers, each computer has a unique Installation ID for each product key and requires
an activation key for each installation ID.
Why isn’t my software activating?
You require an Internet connection to automatically activate your software and access the SMART
your firewall and proxy settings allow you to access the SMART server.
Why is my product key invalid?
There are several reason why your product key might be invalid:
l
l
l
l
l
You entered an incorrect product key. Check the spelling of the product key or copy and paste
the key.
You didn’t activate the correct SMART software. Ensure that you’re activating the correct
SMART software.
The product key identifier (prefix) is incorrect. For a list of these identifiers, see Entitlements on
Your SMART Response software is in the incorrect mode. When you activate
SMART Response software, ensure the software is in the correct mode.
Your installation might be corrupted. Remove and then install your SMART software.
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C H A P T E R 5
Troubleshooting
What happens if I expand my purchase from
SMART Notebook software to
SMART Classroom Suite software?
When you purchase SMART Classroom Suite software, you receive a new product key that
activates every component of the suite. You can use it on a computer where you’ve already activated
SMART Notebook software but you’re unable to return the SMART Notebook software product key.
Why does the Activating... bubble appear in the
system tray?
The Activating... bubble appears when your software doesn’t activate successfully. You have a 90-
day grace period while your system periodically attempts to activate the software. The bubble stops
appearing once the activation succeeds. To check the activation status of your SMART software,
day.
Why does the activation status of my
SMART software say it expires 90 days after
I activate it?
This happens with certain product keys when the software doesn’t activate successfully during the
90-day trial. Try activating the software again either automatically or manually. For more information,
How do I activate SMART Response software?
See Activating SMART Response software in the SMART Response 2011 Interactive Response
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C H A P T E R 5
Troubleshooting
How do I activate a SMART Response VE
system?
See Activating SMART Response software in the SMART Response 2011 interactive response
Why didn’t my SMART Response software
activate when I connected the receiver?
Before you connect your SMART Response receiver to your computer, ensure that the hardware and
software services are running. If the services are running, your computer detects your SMART
Response receiver when you connect the receiver to the computer. If the services aren’t running or
the receiver’s device drivers aren’t installed, you’re unable to automatically activate
SMART Response software.
Why does a trial window appear after I enter my
SMART Notebook software product key?
The trial window displays trial information for SMART Notebook software , SMART Notebook
Math Tools software and SMART Mixed Reality Tools. SMART Notebook Math Tools software and
Mixed Reality Tools are add-ons for SMART Notebook software, and each requires its own product
key. SMART Notebook software works as expected when you activate it but you’re unable to use
SMART Notebook Math Tools software until you activate it. If you don’t activate it,
SMART Notebook Math Tools software continues to display the trial window until the trial period
expires or the trial window is disabled.
26
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