For further information about Orange products and
services please visit our website at the address below.
The information contained in this user guide is correct at
the time of going to press, but Orange reserves the right
to make subsequent changes to it and services may be
modified, supplemented or withdrawn. June 2003.
© Orange Personal Communications Services Limited
2003. Orange and wirefree™ and any other Orange
product or service names referred to in this user guide
are trade marks of Orange Personal Communications
Services Limited.
guide
Orange Personal Communications
Services Limited.
PO Box 10
Patchway
Bristol
BS32 4BQ
PCN –D0321 ISSUE 1 Z : h 15
®
Produced by Clear the explanation agency
to using your Siemens M55
insert your SIM Card
insert and charge your battery
1 Look for the plastic card that is in your
Orange box. If you cannot find it, the
SIM Card may have already been
inserted into your phone. If it is not in
your phone or your box, please ask
your company’s Orange account holder
for a SIM Card.
2 Remove the SIM Card from its plastic
surround by carefully pushing it out.
Its contacts are easily damaged so take
care when doing this and try to avoid
touching them.
3 Insert the SIM Card under the metal catch
so that the gold contacts are facing
downwards and the cut off corner is at
the visible end of your SIM Card.
insert the battery
charge the battery
1 With the phone face down and the top
pointing away from you, position the
battery so that the gold contacts touch
the gold contacts inside the phone.
The first charge must be for a minimum of
2 hours in order to achieve optimum
performance. Subsequent charges should
be 2 hours if the battery is completely flat.
You can make calls whilst charging as long
as you have registered with Orange.
1 Plug your charger into a mains socket.
2 Insert the lead into the socket on the
base of your phone. The battery
indicator on the display will show
whilst charging. Do not remove the
battery covers whilst charging.
2 Insert the left side of the battery first.
You should be able to see the word
SIEMENS at the top of the battery.
3 Insert the bottom of the battery cover
into the two ledges.
SIM Card
3 To remove the charger lead lift the base
and pull gently away.
4 Push the cover onto the phone until it
clicks into place.
Rechargeable batteries have a limited
lifespan and Orange recommend that you
purchase a new one every year.
remove the battery and cover
1 Pull the cover up and away from the
phone.
2 Press the release catch on the battery
and lift it out of the phone.
For more information about compatible
accessories, contact your company’s
Orange account holder or call 158 for
more details.
registration
if your phone wasn’t
While speaking with Business Customer
Services, you will be asked whether you
wish to receive any marketing material from
Orange. By answering Yes, Orange will
keep you informed of any special offers or
promotions which could save you money,
and make you aware of new services and
products that could be useful to you.
If you answer No, Orange will not
communicate with you unless it is in
connection with your own account.
If you change your mind at any time, simply
call 158.
2 The SIM Card number
This is on the SIM Card itself.
upgrade registration
If you are already an Orange customer and
wish to register an upgraded phone, please
call 07973 100 158 from any other phone
before you make any other calls. This only
applies if your phone was not registered at
the time you bought it.
registered with Orange
when you bought it, follow
the simple steps below
8 9 4 4 1 2
3 A password for security purposes
For example your mother’s maiden
name.
4 Your address
Including the postcode.
before you call
When you apply to register on the Orange
Network, you and Orange agree to be
bound by the Orange terms and conditions
set out in the back of this guide. Please
take time to read and consider them before
you register.
acknowledging and deleting your
SIM update:
your Orange phone number
This is given to you either when you buy
your phone or when you call to register.
1 If your phone is switched on when the
message arrives you will hear a tone and
the symbol
will appear in your
During your first call to Business Customer
Services you will be asked for the following
information:
display with the message New text
message received. If your phone is
switched off when your SIM update
arrives, you’ll hear the tone and see
when you turn the phone on.
switching your phone on
Switch on your phone by pressing and
SIM update
holding the
OK.
key, and then pressing
When your phone is registered you will
receive one or more SIM updates. They will
arrive as text messages and the message
SIM Update will appear on the display.
1 The 15-digit serial number or IMEI number
This is inside your phone underneath
the battery.
Press under
, and then press
registration
under Select to open the message.
2 When you have read the message press
under Options and select Delete.
3 Press under Yes. You should turn your
phone off and back on again. This will
enable you to make your first call.
Please call Business Customer Services
on 158 from your Orange phone,
07973 100 158 from any other phone or
via your usual route, before you make any
other calls.
inside
with the M55 you can...
introduction to your phone
4
decide how to manage
your calls
Orange Answer Phone
Answer Phone Call Return
Line 2
1.2
1.2
1.2
1.3
1.5
Make your way around the menus
■ Use voice recognition to
control your phone, make
calls and save notes
■ send a text message to
several contacts at the
same time or join them in
a conference call
Make a selection
4.1
4.1
4.4
4.4
Auto keylock
Menu map
Symbols on your display
Call Divert
without pressing the keys
2
calls
5
messaging
2.1
2.3
2.3
2.3
2.4
2.5
2.5
2.6
Make a call
Answer a call
Using speakerphone
Redial a number
Missed calls
Mute a call
5.1
5.1
5.3
5.3
5.4
5.5
5.6
5.8
5.9
Send a text message
Standard and predictive text input
Attach a picture or ring tone to a message
Text message templates
Group Text Messaging
■ enjoy continuous access
to the Internet but only
pay for the data you send
and receive with GPRS
■ set up to eight profiles to
operate your phone in the
most convenient way to
suit your surroundings
Reading a text message
Send and receive emails
Photo Messaging
Call Waiting
Caller id
QuickPic camera accessory
■ synchronise data with
your PC or use your built-
in fax and data modem to
send documents from
your laptop while on the
move
■ keep your hands free
while you are on a call
using the speakerphone
3
manage your contacts
Store names and numbers
Orange Directory Enquiries
Copy contact details
3.1
3.2
3.6
3.6
3.7
3.9
6
Orange Multi Media
services
Orange WAP Services
Setting your connection
Wap bookmarks
6.1
6.2
6.5
6.6
6.7
6.7
Caller groups
Record number and voice dialling
Virtual business card
Orange Information menu
Orange Voice Media
Orange Text Media
the M55 – free your hands and your time
7
keep working on the move
Synchronise
10
ensure your phone is
secure
7.1
7.3
7.2
7.4
7.5
7.6
introduction to
your phone
Orange Fax and Data
Orange Answer Fax
Orange Assistant
10.1
10.2
10.4
10.5
10.6
Orange Care
SIM Card PIN
1
Babysitter
Conference Calling
Call Barring
Accessories
Auto keyguard
8
personalise your phone
Voice commands
11
games and applications
8.1
8.1
8.2
8.3
8.5
8.5
8.6
11.1
Java™
■
■
■
■
■
Make your way around the menus
Make a selection
Hotkeys
Profiles
12
International services
International services
Change your alert settings
Voice memo
12.1
12.3
12.4
Select a network
Auto keylock
Personalise your phone menu
Change your phone’s appearance
Using Answer Phone and GPRS abroad
Menu map
13
reference
9
manage your time, calls
and files
13.1
13.9
13.9
13.11
13.23
13.39
Safety
Symbols on your display
Radio waves and your phone
Paperwork
9.1
9.1
9.1
9.5
9.6
9.7
Set your phone’s time and date
Using the alarm
Orange Care terms and conditions
Pay monthly terms and conditions
Declaration of conformity
Organiser
Organise information
Calculator
Recent call lists
14
index
1 - introduction to your phone
switch your phone on
make your selection
To switch your phone on press and
The soft keys control how you choose a
function. On your display you will see what
feature the soft key controls, depending on
what you are doing at the time. So, for
example, from the main display press the
left soft key ( ) under NewSMS to write a
photo message, or press the right soft key
loudspeaker
hold the
key. After a few seconds you will
be asked to confirm switch on. Press OK.
soft keys
the function of these
change according to
what you are doing
When you switch on your phone for the
first time you will be asked if you want to
copy your SIM Card contacts to your
Addressbook. Press Yes and wait for the
contacts to be copied. After a few seconds
your phone will be ready to use.
dynamic lights
these will flash to indicate
which phone function
you are using
(
) under Menu to enter the main menu.
you can customise the left soft
key function, see page 8.1
Note: You can alter the menu option that
appears over the left soft key in the main
display. See page 8.1 for more details.
power key
press and hold to
make your way around
the menus
answer a call
to answer a call or
switch your phone on
auto keylock
to make an outgoing call
To enter the menus, press Menu. Use the
To prevent accidental calls made when, for
example, your phone is in your pocket, the
keypad of your M55 is configured to lock
one minute after you last used it.
,
,
and
keys to find your way
charger and
headphone
socket
around the menus. Each menu has its
own set of submenus. Have a look at the
menu map overleaf for a breakdown of the
submenus.
scroll keys
to move through the menu
options and to access your
phonebook
To unlock the keypad press and hold #.
To return to the previous screen from any
Note: You can disable the auto keylock
feature. See page 10.6 for more details.
menu simply press
.
1.1
1.2
1 - introduction to your phone
explore the menus
5
1
2
3
4
5
6
7
8
9
Messages
New SMS
New MMS
New e-mail
Inbox
2
1
2
3
4
Records
1
1
2
3
4
5
Address/Phonebook
3
1
Surf & fun
Internet
4
1
2
3
4
5
6
7
8
Organiser
Calendar
Calls missed
Calls received
Calls dialled
Erase records
Show entries
New entry
2
Games & more
Appointments
Tasks
Businesscard
Groups
Notes
Draft
Default book
Missed alarms
Dictating mac
Time zones
Calendar setup
Unsent
Sent
SMS archive
Text modules
10 Msg. setup
9 Setup
8 Filesystem
7
1
2
3
4
5
6
7
8
9
Extras
6
1
2
3
4
5
6
7
8
Profiles
1
Display
1
2
3
4
5
6
7
8
9
Cache
Information
Alarm clock
Calculator
Normal envi.
Quiet environ
Noisy environ
Car kit ~
2
3
4
5
6
7
8
9
Audio
Colour scheme
Data inbox
Internet
Dynamic light
Keys
Currency conv
Stopwatch
Countdown
Camera
Phone setup
Clock
Java
Headset ~
<Empty>
Misc
Connectivity
Security
Network
Pictures
SMS archive
Sounds
<Empty>
Voice comm.
Remote sync.
Aircraft mode
10 Accessories
10 Voice memo
~ this feature can only be used when the appropriate accessory is connected
1.3
1.4
1 - introduction to your phone
Where do I go for help?
symbols on your display
If you are having problems with your phone, or
would like to know more about Orange business
products and services, please contact your
company’s Orange account holder, or call 158.
Alternatively, visit the Orange Business Solutions
website at www.orange.co.uk/business
Below are some of the more common
symbols that you might encounter on your
display.
calls
2
Strength of incoming signal
Battery being charged
Charging complete
Battery indicator
Call
No network access
Line 1 or Line 2
■
■
■
■
■
■
■
Make a call
Answer a call
Redial a number
Missed calls
Mute a call
Function active
abc/
Open the in-call menu
All calls are diverted
Ring off
Abc/123
Standard text input
T9
Predictive text input
Text message received
Short ring (beep) only
Alarm is set
No text messages can be received
Call Waiting
Caller id
MMS
Photo message received
Alarm activated
Key lock active
Answer Phone message received
Unanswered call
Phone memory
Change words when using predictive text
input
SIM Card memory
1.5
2 - calls
make a call
listen to calls at
the right volume
1
4
press and hold this button
to turn your phone on, then
press Yes to confirm
When you are on a call press
increase the earpiece volume or
to decrease the volume.
to
avoid accidental
calls
press to end the call
3
press to make the call
It’s a good idea to lock the keypad
to avoid making calls by mistake.
silence your ring
tone
2
dial the number you want
to call, don’t forget to use
the full area code
To lock the keypad, press and hold
the # key.
Press and hold
at the main
display to set your phone to
silent mode.
To unlock the keypad press and
hold # again.
Repeat to deactivate silent mode.
2.1
2.2
2 - calls
choose to answer a call
or not
redialling a number
If the number you called was engaged you
can set your phone to notify you when the
number becomes free.
call back a missed number
If you call someone and get disconnected
or forget to tell them something, you can
call them straight back by redialling the
last dialled number.
To call back a missed call:
1 When your phone rings, press
or Answer to answer the call.
1 Press Call back. Your phone will ring
when the engaged number is free.
1 If you miss a call the
icon will
appear.
2 Press
your Answer Phone.
3 To end a call press
or Reject to busy the call to
2 Press
to dial the number.
2 Press
Scroll to the one you want to call back
and press
to see a list of missed calls.
To redial the phone number last called
.
press
twice.
Alternatively, set your phone to remind you
to redial the number:
.
To redial any of the previous 10
numbers dialled:
take calls handsfree using
your speakerphone
1 Press Prompt. A beep will remind you
to call the number 15 minutes later.
1 Press
once.
2 Press
to dial the number.
1 While you are on a call press Handsfr
and then Yes to activate your
speakerphone.
2 Scroll through the phone numbers using
the
and
keys.
3 Press
to dial your selected number.
2 Press Handsfr again to deactivate your
speakerphone.
You can also set up Automatic Redial so
that your phone continually redials a
number if it has been unable to establish a
connection.
1 Press Auto dial.
2 Press Off or
to turn off automatic
redial.
2.4
2.3
2 - calls
mute your call
take two different calls
at the same time
To return to the call on hold, press
Swap, or to end the active call.
know who is calling you, or
hide your number when
you make a call
Sometimes you may need to say
something to another person that you
don’t want your caller to hear. In these
cases, you can mute your call and
preserve your privacy.
Alternatively, press Reject, which will
send the new caller to your Answer Phone.
When you are on a call, you can answer
a second call without ending the first,
using Call Waiting.
Your Caller id identifies you to a person
you are calling and identifies a caller to you.
To put an active call on hold, make a
second call and then return to the original
call:
To mute your call:
To activate Call Waiting:
To hide your number when calling
another person, simply dial 141 before
the number.
1 On the call, press
Menu. Scroll to
1 Press Menu to enter the main menu.
Scroll to and select Setup.
2 Select Phone setup and then press
Select to select Call Waiting.
1 While you are in the active call, press
Menu. Select Hold.
2 Dial the new number and press
3 Press Swap to switch between the
held call and the active call. To end the
Microphone on and press Select.
2 The call is now muted. To unmute, press
Menu then select Microphone on.
.
To hide your number permanently, call
Business Customer Services on 158 from
your Orange phone or 07973 100 158 from
any other phone. Whilst your number is
hidden you will not be able to see the
Caller id of any incoming calls.
3 Select Set to activate Call Waiting.
active call, press
. This will also
The sound of two beeps when you are on
a call indicates you have a second
automatically reactivate the held call.
incoming call. To accept the new call
press
.
Note: If you are abroad the availability of
the services described in this section
depends on the network that you are
using.
To swap between calls press Swap.
This puts the original call on hold.
2.5
2.6
2 - calls
manage your
contacts
3
■
■
■
■
Store names and numbers
Orange Directory Enquiries
Manage your contacts
Call your contacts quickly
2.7
3 - manage your contacts
Which phonebook should I save my
numbers in?
Orange Directory Enquiries
store the names and
numbers of your colleagues
in your phone
To choose the phonebook that you would
like to appear in your phone’s main menu:
The new number for Directory Enquiries is
118 000. Oftel will be withdrawing 192 from all
landline and mobile networks in August 2003.
So save 118 000 to your phone now, and it’ll
be there the next time you’re out and about and
need a number in a hurry.
You can store up to 90 names and numbers
on your SIM Card. Your phone’s internal
memory is dynamic and is shared by all
your phone’s features. For example, saving
a high number of ring tones may affect the
number of contacts you can store in your
phone’s memory.
1 Press Menu and then select
Addressbook/Phonebook, depending
upon which one appears in the top left
corner of the menu.
2 Select Default book and then select either
Phonebook or Addressbook.
You can store numbers in your Phonebook
which is located on your SIM Card, or you
can store numbers, email addresses, fax
numbers and address information in your
Addressbook which is located on your
phone and uses the phone memory.
The only thing that's changed is the number.
The service is still the straightforward and
efficient way to find the number you are after.
Note: When you use some phone
functions you will be able to swap between
You will be able to access any numbers
stored in the SIM Phonebook if you use your
SIM Card in another phone.
contact lists by pressing
.
You should store your most important
numbers on your SIM Card, but copy them
to your Addressbook so that you can add
additional information to each contact.
We'll find any listed UK business, residential or
Orange telephone number for you. We'll text the
numbers to you, so you can save them to your
phonebook, and we can even connect you
straight through.
To open the current phonebook press
at the main display.
You should store contacts in your phone’s
Addressbook if you wish to add additional
data to the phone number, for example an
email address.
To add a new entry to the SIM
phonebook:
When you first turn on your phone you will
be asked if you would like to copy contacts
stored on your SIM Card to your
Addressbook. Follow the instructions on
the display if you would like to do this.
Each time you call we'll search for up to three
numbers for a fixed fee of only 50.2p. There's no
charge for being connected straight through,
and the on going call is 25.5p per minute. All
prices are excluding VAT.
When you search using Phonebook you are
looking through your list of up to 90 contacts
on your SIM Card. Looking for contacts in
Addressbook, your phone searches through
its features, for example recent call lists, as
well as the contact list, providing a wider
search.
1 Press
to open Phonebook.
2 Scroll down to <New Entry> and press
Select.
3 Enter the number that you want to save.
Press
when you have finished.
Note: The new number for Orange International
Directory Enquiries is 118 880.
3.1
3.2
3 - manage your contacts
■
4 Enter the name of the contact, using the
appropriate keys on the keypad. See
page 5.1 for information on text input.
To call a number saved in a phonebook
press and then enter the first letter of
New entry
Lets you add a new contact to your
phonebook.
Copy into
Copies entries into your Addressbook.
Copy all to
Copies all entries into the
Addressbook.
Delete
Erases the contact permanently.
Delete all
Erases your entire phonebook.
Mark
contact to another person as a
contact card, or SMS as text to send
contact details as plain text.
Capacity
Shows you how many spaces are
available in your SIM Card, Mobile
phonebooks, voice dialling, picture
and group features.
the contact’s name. Press
number.
to call the
■
■
■
5 When you have finished, press
.
6 You can choose to assign the contact to
a group. Press Change to choose from
No group, Family, Friends, Office, VIP,
Leisure, or a group that you have created
yourself. See page 3.6 for more
Note: If the contact has more than one
number you will need to choose the
telephone number that you would like to
■
■
■
call by scrolling to it and pressing
.
information on Groups. When you have
If a contact is saved in the Addressbook
the following options may also be available:
finished, press
.
Once contacts have been saved press
Options to open a list of phone functions.
7 Press Change to choose whether to
save the contact to your SIM Card
memory or your Protected SIM Card
memory. When you have finished,
■
Copy to SIM
Copy the contact and one selected
phone number to your SIM Card.
To open your SIM Phonebook options:
Highlight the contact. Once the
contact is highlighted you can apply
one of the phone functions to it, for
example copy it to your Addressbook.
Mark all
■
press
.
1 Press
to open your Phonebook.
Filter
8 You can allocate each contact a record
number by pressing Change. See page
3.7 for more details on Record numbers.
When you have finished, press Save.
2 Scroll to the entry that you want to apply
an option to and press Options.
3 Choose from one of the following:
Displays only the Addressbook entries
with the following criteria:
■
■
■
Highlight all entries in the phonebook.
Voice dialling
Voice dialling
■
■
View
E-mail
■
Displays all of the details for the
contact.
Edit
Assign a recording of your voice to
the contact, so you can call them
using voice dialling.
URL
Birthday
Bitmap
■
Select Addressbook as your default
phonebook and enter information in the
same way to store contacts in your phone’s
internal memory.
■
■
■
■
Allows you to change the contact’s
details.
Send
Business card
Define an entry as your business card.
See page 3.9 for more details.
You have two further options. You can
either select Via SMS, to send the
3.3
3.4
3 - manage your contacts
■
Voice dialling
Add a voice tag to the contact.
Field setup
Select fields to be displayed when you
next save a new entry.
Note: To delete the contact select Delete
instead of Edit. Press Yes to confirm the
deletion.
copy contact details
between memories
2 Scroll to and select a contact.
3 Press Options and select Copy to SIM.
4 Select the number that you would like to
copy and then select Save. The name
and number will be stored in your SIM
Phonebook.
■
To add numbers to your special books:
It’s easy to swap all your names and
numbers from your SIM Card to your
phone’s memory or vice versa.
To save contact details sent to you in
1 Press
to open your SIM Phonebook.
your phonebook:
2 <Special books> is highlighted.
Press Select.
3 Choose from:
manage your phonebook
contacts by sorting them
into groups
To copy numbers from your SIM to your
phone:
1 Press
to open your SIM Phonebook.
2 Press Import.
■
■
■
Own numbers
A list of your personal phone numbers.
VIP numbers
A list of your most important numbers.
SIM phonebook
3 When your receive the contact details
they will immediately be stored in your
phonebook, without you having to press
any more keys.
1 Press
to open your SIM Phonebook
2 Scroll to and select a contact then press
By using the group feature on your phone,
you can sort your contacts into different
categories of people.
Options and select Copy all to
3 You will see Copy all entries to
addressbook? in the display.
.
A list of the numbers stored on your
SIM card.
To edit a contact’s details:
Alternatively, copy a single contact by
selecting Copy to . Press Yes.
To set up groups on your phone:
■
Protected SIM
1 Scroll to the contact and press
Options.
2 Select Edit.
3 Scroll to the item that you would like to
edit, and enter the correct information
using the keypad.
A list of numbers stored on your SIM
Card securely.
4 All your contacts will be copied to your
phone memory and you can then add
additional information to each one.
1 Press Menu from the main display.
2 Scroll to Phonebook/Addressbook and
press Select.
3 Scroll to Groups and press Select.
4 The eight preset groups are Family,
Friends, Office, VIP, Leisure, Private,
Business and Received.
To copy a contact saved on your phone
to your SIM Card:
4 Press Save.
1 Press
to open your Addressbook.
3.5
3.6
3 - manage your contacts
5 Scroll to the group that you want to
change and press Options. Choose
one of the following options to adapt the
Groups to your requirements:
call your contacts quickly
without entering your
phonebook
Your phone also has a voice recognition
feature, allowing you to make a call by
saying the name of a contact.
Once the voice tag is saved, you can
re-record it at any time.
To re-record a voice tag:
■
Open
You can assign up to 20 voice tags to
numbers saved in your Addressbook.
When you have set up your groups,
use this option to see a list of the
contacts that you have assigned to
the group.
1 Press
to enter your phonebook and
You can call contacts saved in your
phonebook quickly using your phone’s
Record number and voice dialling
features.
then scroll to the contact that you want
to re-record the voice tag for.
2 Press Options, then scroll to Voice
dialling.
To assign a voice tag to a contact:
■
Rename group
1 Press
to enter your Addressbook and
When you have set up your groups,
use this option to change the name of
the group.
then scroll to the contact that you want
to assign a voice tag to.
2 Press Options and then scroll down to
Voice dialling. Press Select.
3 Select New and then press Yes. Press
Start and say the name of the contact
clearly into the phone after the beep.
4 Repeat the name at the prompt. The
voice tag will be saved.
3 Pressing Delete will delete the voice
tag. To listen to or re-record the voice
tag press Select.
4 Press Record then Yes to re-record
the voice tag.
A Record number is a one or two digit
shortcut to a contact saved in your
phonebook.
■
Group symbol
If you want to change the icon for a
group, choose one of the available
images.
When you first save a contact in your
phonebook you have the option to enter a
Record number. Pick an available number
on your SIM Card and then save the
contact as normal.
To make a call using voice dialling:
Note: You can assign a contact to a group
when you first save their details or by
editing their details at a later date. See
page 3.3 for more details.
1 Press and hold
at the main display,
and then say the voice tag.
2 Your phone will call the contact.
To make a call using a Record number:
1 At the main display, enter the Record
number of the contact that you want to
call.
2 Press # and then press
.
3.7
3.8
3 - manage your contacts
create and send your
virtual business card
3 Choose to send the card Via SMS, to
send the contact to another person as a
contact card, or SMS as text to send
contact details as a plain text message.
decide how to
manage your calls
4
You can store your own details on your
phone, which you can then send to
another device.
To create your business card:
■
■
■
■
Orange Answer Phone
Orange Answer Phone Call Return
Line 2
1 Press Menu and select
Phonebook/Addressbook.
2 Scroll down the list and press
Business card.
3 Enter your details into the fields as you
would do when saving a new
Call Divert
phonebook entry. Press
to use
a phone number or address detail
already saved on your phone.
4 Press Save when you are done.
To send your business card:
1 Enter your phonebook and select
Business card.
2 Press Options and then press Send.
3.9
4 - decide how to manage your calls
Answer Phone Call Return
what happens when you
get an Answer Phone
message?
use Answer Phone
shortcuts to manage your
messages efficiently
personalising your Answer
Phone greeting
You can use Answer Phone Call Return to
return a call after someone has left a message
on your Answer Phone, without having to
remember or make a note of their number.
Your Answer Phone comes with a standard
greeting, but you can record your own
personal greeting confirming to callers that
they’ve got through to you.
When someone leaves a message on your
Your Answer Phone is quick to use as there
are several single key presses to help you
move through your messages.
Answer Phone, the
symbol will appear
To use Answer Phone Call Return:
on your phone’s display along with the
message New voice message received.
This symbol will remain until the message
has been saved or deleted. Answer Phone
messages that have not been listened to
will be saved for up to 21 days.
1
2
Listen to your Answer Phone message as
normal.
1 Call your Answer Phone by pressing and
holding the 1 key. Listen to the simple
steps and select option 3, then option 1,
then option 1 again.
2 Record your greeting followed by the
# key.
When listening to your messages press:
When you have finished, if you want to
return the call, simply press # while you
are still connected.
1 to listen to your message again
2 to save your message
3 to delete your message
7 to rewind 10 seconds
8 to skip to the next message
9 to fast forward 10 seconds
# to return the call
3
Orange Answer Phone will automatically
dial the caller’s number and connect you.
3 Press 2 to save it.
listening to your Answer
Phone messages
Note: Answer Phone Call Return is only
available if the network you are calling
supports this service and you are charged
your standard call rate.
0 for help
To listen to your Answer Phone
messages press
when the message
Note: You can save messages that you
have listened to for up to seven days.
first arrives, or press and hold the 1 key.
You will be offered the following options,
simply press the corresponding key:
3 Change your personal options
4 Listen to your Orange emails (you will be
charged 20p per minute for this service).
1 Listen to your messages
2 Send a message
4.1
4.2
4 - decide how to manage your calls
set up an Answer Phone
PIN
Phone messages from any other phone
even while abroad. To use this service you
must set up an Answer Phone PIN.
keep your business and
personal lives separate by
using two different lines
To switch between Line 1 and Line 2:
1 Press 0 at the main display.
2 Select Line 1/2.
For added Answer Phone security, you can
set up your Answer Phone to request a PIN
(Personal Identification Number) each time
you want to listen to your messages.
To access your Answer Phone
messages from any another phone
or while abroad:
With Line 2 you can keep business and
personal calls separate.
Note: Line 2 does not support Fax and
Data. You can receive but not send text
messages from Line 2.
1 Call 07973 100 123 from any phone.
2 Enter your Orange number followed by
the # key.
3 Enter your Answer Phone PIN followed
by the # key.
To activate Line 2 contact your company’s
Orange account holder.
To set up an Answer Phone PIN:
when you can’t take your
1 Call your Answer Phone by pressing and
holding the 1 key.
There is a one-off connection charge and you calls, why not divert them
receive a reduced monthly charge on your
to another number?
2 Select option 3, then option 2.
3 Enter your chosen Answer Phone PIN,
which should be between 4 and 10
digits long, followed by the # key.
4 Press 1 to save your Answer Phone PIN.
4 Follow the simple steps to listen to your
messages.
Line 2 Service Plan. You will receive a SIM
Update when the service has been activated.
Call Divert allows you to divert different
When you receive a call on Line 2, your
types of calls to different numbers. So, you
phone will ring without you having to have
might choose to divert fax calls to your
Line 2 selected. You receive a separate
office fax machine, but voice calls to your
Answer Phone for your Line 2 which you
Answer Phone. The availability of this
can also personalise. Call your Answer
facility depends upon the network that you
Phone in the usual way but remember to
are using.
Note: With recent improvements to our
international network, if you select the
Orange network in certain EU countries,
listen to your Answer Phone you can dial into Answer Phone in the
same way as in the UK and no longer need
messages from any other
a PIN number to access your messages
switch to Line 2 first.
phone and while abroad
from abroad.
To activate a divert:
Please call Business Customer Services for
up-to-date information, or visit:
If you call Answer Phone from Line 2 but
have no messages, you will automatically
1 Press Menu and scroll to and select
be connected to your Line 1 Answer Phone
Setup. Scroll to and select Phone setup.
if you have messages.
If you do not have access to your Orange
phone, you can listen to your Answer
4.3
4.4
4 - decide how to manage your calls
2 Scroll to and select Divert.
To cancel your diverts:
3 Choose one of the divert options. Set
will be highlighted. Press Select to
activate the divert.
4 You will see Divert to: on the display.
Press Mailbox to divert calls to your
messaging
1 Press Menu and scroll to Setup. Scroll
to and select Phone setup. Scroll to and
select Divert.
2 Choose one of the divert options. Scroll
to and select Clear.
5
Orange Answer Phone. Press
select another number from your
Phonebook.
to
3 You will see Divert off on the display.
Note: There is no charge to set up or
cancel a divert. You are charged your
normal Service Plan rate and, if you are
calling or diverting your calls abroad, the
rate will vary depending on the service
provider you are using.
■
■
■
■
■
■
Send a text message
To check the divert status of a call type:
Standard and predictive text input
Attach a picture to a message
Text message templates
Group Text Messaging
1 Press Menu and scroll to Setup. Scroll
to and select Phone setup. Scroll to and
select Divert.
2 Choose one of the divert options. Scroll
to and select Check status.
3 The status of the divert will be displayed.
Reading a text message
4.5
5 - messaging
How do I know which symbols are
available on which keys?
text messages are easy,
quick and convenient
suggestions press
to press
is displayed. Press 1 for a space.
. Continue
until the correct word
Note: The cost to send a text message
depends on your Service Plan and you are
charged for each person the message is
sent to. If you are abroad, you will be
charged an additional fee by the network
you are using.
key
symbol
When a phone call is inappropriate, or you
only want to convey a short and simple
message, you can write a text message:
Occasionally, your dictionary will not
recognise a word, and you will need to
spell it using standard text input.
1
2
3
4
5
6
7
8
9
0
space, return,1
a b c 2 ä à æ å ç
d e f 3 é è
While writing a message, you can access a
number of text message options by
pressing Options.
1 Press Menu. Messages will be
highlighted. Press Select.
g h i 4 ì
■
Standard text input allows you to
enter a word by pressing a key a
number of times to get the right letter.
So, to write the letter O, press 6 three
times, and to get a Q press 7 twice.
j k l 5
2 Select New SMS. Your phone is preset
to use T9 predictive text input. To
change case and swap between
predictive, standard and numerical text
modes press # repeatedly while you are
writing the message.
m n o 6 ö ø ò ñ
p q r s 7 â
■
Send
■
Save
■
Picture&Sound
t u v 8 ü ù
Allows you to add a picture or sound
to the message. See the next page
for more information.
w x y z 9
To spell a word using standard text
input, press Spell. Press Save when
the correct word is displayed.
. , ? ! ’ “ 0 - ( ) @ / : _
further symbols
change text mode
T9
■
Predictive text input
means that
■
Text modules
#
instead of pressing a key a number of
times to arrive at a letter, you only
press it once. Your phone then looks
at the combination of letters entered,
and predicts what your word is. For
example, to write the word orange,
you would press 6, 7, 2, 6, 4 and 3
once each.
Insert a pre-saved line of text. See
page 5.3 for more details.
3 To send your text message when you
have finished writing it, press Options.
Send is highlighted. Press Select.
4 Enter the number of the recipient, or
■
Format
Format the text in your message.
■
the end of it your phone will predict it
for you.
If several options are found in the
dictionary, the most frequent one is
displayed first. To see the other
Clear Text
■
press
to pick a contact from
Insert from
your phonebook. Alternatively, press
Group to send it to a group of
contacts.
Allows you to copy a contact from
your phonebook to the text message.
Although while you are entering a
word it may look strange, as you near
■
T9 input
5 Press OK.
Activate or deactivate predictive text.
5.1
5.2
5 - messaging
attach a picture or ring
tone to help make your
meaning clear
Note: The cost of sending a picture or ring
tone in a text message is equivalent to
sending three standard text messages.
Pictures and sounds will only work with
other compatible phones.
To insert a text module into a message:
To send a message to a group:
1 Begin to write your text message.
2 Press Options and then select Text
Modules.
3 Select the module that you want to
insert and then press OK.
1 Write your message as usual, then press
Options and select Send.
2 Press Group and then select the group
of people that you want to send the
message to.
3 Alternatively, scroll through the list of
contacts and press Mark to select the
people that you would like to send the
message to.
Attach a ring tone or picture to your text
message to get your point across more
effectively.
save time when sending a
text message using text
modules
4 Continue to write your message and
send it in the usual way.
1 Write your message as normal, then
press Options.
2 Scroll to Picture&Sound and press
Select.
3 Select the type of attachment that you
would like to use. Choose from:
send the same text
message to a group
of people
You can save important information in your
phone which you can then add to a text,
photo or email message.
Note: The cost to send a text message
depends on your Service Plan and you are
charged for each person the message is
sent to.
■
Fix animations
To create a text module:
If you have saved certain contacts in a
group, you can send them all a text
message at the same time.
■
Fix sounds
■
Own animations
1 Press Menu. Messages will be
highlighted. Press Select.
■
Own pictures
■
Own sounds
2 Select Text Modules and then press
Options. Select New text, and then
write the message you want to save.
3 Press Options and then Save.
4 Enter a name for the information and
then press OK.
See page 3.6 for details on how to assign
contacts to a group.
4 Scroll through the attachments until you
come to the one that you want to use,
then press Select.
5 Write and send the message as normal.
5.3
5.4
5 - messaging
What are my Orange Internet POP3 email
settings?
reading a text message
When you have finished writing your
message, send it by pressing Select.
send and receive emails
When you receive a text message, the
User settings
Your Orange phone allows you to send
and receive emails while on the move.
Before you can begin to use email with
the external POP3 account on your Orange
phone, you need to set up your Orange
Internet account using POP3 settings, or,
if you want to use an existing email
account, obtain your POP3 settings from
your email provider.
symbol
the message New text message received.
Press to read the message.
will appear in your display with
To manage your text messages:
option
setting
1 Once you have read the message, press
Options.
2 Scroll through and choose from the
following:
Provider
Orange GPRS
User name
E-mail addr
Reply-t. addr
your name
To reply to a text message, press
Reply. You can then choose from the
following options:
your email address
additional email
address for replies
your Orange user ID
your email password
■
Reply
■
■
Write message
Delete
User ID
■
Write a reply to the sender.
Send
Password
■
Edit
Forward the message to another
person.
To set up an Orange Internet account go
on-screen prompts. Next, enter your POP3
email settings to send and receive email.
Mail settings
option
Edit the message you have received.
■
■
Answer is YES
Automatically adds YES to your reply.
Answer is NO
Automatically adds NO to your reply.
Call back
Automatically adds Please call back
to your reply.
Delay
Edit
Picture&sound
Lists pictures and sounds included in
the message.
Capacity
See how many more text messages
you will be able to receive before your
phone’s memory is full.
setting
■
Downl. only mails
see page 5.7
■
Leave copy on server emails remain on server
until they are deleted
To enter your email settings:
■
■
Types
POP3
1 Press Menu, select Messages and
then select Msg. setup.
2 Select E-mail and then select Accounts.
3 Scroll to an empty account and press
Options. Select Rename and enter a
name for the settings.
POP3 server
POP3 port
SMTP server
SMTP port
SMTP Authentic
pop.orange.net
110
■
smtp.orange.net
■
Automatically adds I’ll be late to your
reply.
Thanks
Save to
25
Save the sender’s number to your
phonebook.
Archive
No
■
■
Automatically adds Thank you to the
reply.
Move the message to your archive.
5.5
5.6
5 - messaging
4 Press Options again and select
Change sett.
5 Select User settings and enter the
information from the table on page 5.6.
Alternatively, enter the settings provided
to you by your email provider.
Press OK when you are finished.
6 Select Mail settings and enter the
information from the table on page 5.6.
Alternatively, enter the settings provided
to you by your email provider.
Press OK when you are finished.
7 Once the settings are entered you need
to select that account as the one that
you want to use. Return to the Accounts
To send email:
To receive email:
Messaging phone will receive a text
message containing a website address and
the recipient can view the message on the
website. You can also send Photo
Messages to email addresses.
1 Press Menu, select Messages and
then scroll to and select New e-mail.
2 Enter an email address in the To field,
and additional email addresses in the Cc
and Bcc fields as required.
3 Enter a subject and then write your
message in the Content field.
4 Press Options and then press Send.
5 You will be asked to connect to the
activated email account. Press
1 To retrieve your email messages from the
server, press Menu, select Messages
and then scroll to and select Inbox.
2 Scroll down and highlight Receive email.
Press Select.
Note: Photo Messaging and its availability
abroad depends upon which
network/service provider you are using.
3 New emails will be downloaded to your
email inbox.
To send a Photo Message:
explore a new world
of messages with
Photo Messaging
Accounts to change accounts or press
Connect to send the email.
1 Press Menu, select Messages and
then scroll to and select New MMS.
2 Enter the number of the recipient and
the subject.
menu by pressing
, scroll to the
To add an attachment to your email:
account that you have just edited and
press Activate.
Photo Messaging changes the way you
message, allowing you to send and receive
text and photos in one message to other
mobile users.
3 To insert your photo, scroll down to
Picture and press Insert. Open a folder,
find the image that you want and press
Select twice.
4 Scroll to Text and press Edit. Write
your message and then press Options
followed by Save.
5 To insert sound, scroll to Sound, and press
Insert. Your Sound folder will open.
Choose a sound and press Select.
1 Scroll to the Attachments field and press
Attach.
2 Scroll through the folders and press
Open to select a file to be opened.
3 To copy the whole file as an attachment,
press OK.
You can select the amount of information
that you would like to download from each
email every time you check your mail.
You can send Photo Messages to other
phones that support Photo Messaging (all
the features will only be available if it is a
Photo Messaging enabled phone) and also
to phones which do not. A non-Photo
1 Select Downl. only mails smaller than
<X> kByte from the Mail settings menu.
2 Enter an amount and press OK.
Note: To enter special characters such as
@, press briefly when you are entering
*
text.
5.7
5.8
5 - messaging
6 Scroll to Slide duration to set the time
duration for the photo. Change the time
with the keypad.
7 To add another slide press Options
then select New slide. Edit the new slide
in the same way.
8 To view the message before you send it,
press Options and select Preview slide.
9 To send the message press Options
and select Send. The size of the
message is shown in the display. Press
Yes to send the message.
send a photograph of a
product with the QuickPic
camera (sold separately)
folder which is a subfolder of the
Pictures folder in your Filesystem.
6 You can also choose from this list of
options. Press Options:
■
Setup
Set the resolution. You can choose
from High and Low. This is preset to
Low resolution. High resolution
images will take up more memory
space.
■
Use flash
Select if you need additional light for
your shot
With the Siemens QuickPic camera, you
can take photos with your phone, save
them and attach them to the messages
you send. You can also use them as
images on your phone, for instance as your
screensaver or background.
■
■
Full screen
Switch to full screen mode
Delete
Note: The QuickPic camera can be
purchased separately as an accessory if
not included in the box.
Delete current picture after
confirmation
To take a picture using the flash:
■
■
Delete all
Delete all pictures after confirmation
Move
Move selected picture to another
folder
Move all
Move all pictures to another folder
Send via
Choose to send your photo as a
message
To use the QuickPic camera:
To read a Photo Message:
1 Activate the camera.
2 Press Options. Use flash will be
highlighted.
1 Plug the camera into the base of your
phone.
2 Press Menu and select Extras then
Camera.
3 Hold the phone with the camera
attached and look through the
viewfinder. Hold the camera steady as
you frame the subject.
4 Take a picture by pressing Take, or the
+/- key on the side of your phone.
5 When you have taken your photo it will
automatically be saved into the Camera
1 When you receive a Photo Message you
MMS
will hear a tone and see
with New
3 Press Select.
MMS received on your display.
■
■
MMS
2 Press
. You will see Please wait on
the display.
3 You will then see the MMS information
screen on your display. Press Play to
view the message.
4 Read the message and look at the
attachments using the arrow keys.
■
Info
This option will display the number of
shots still available to take
5.9
5.10
5 - messaging
To take a picture and send it
immediately as a Photo Message:
Orange Multi Media
services
1 Press Options once you have taken
the picture.
2 Scroll to Send via and press Select.
3 If the default has been set to High and
Low res then you will see this menu:
6
■
■
■
■
Send via
High res
Low res
High and Low res
■
■
■
■
■
Orange WAP Services
Setting your connection
Orange Information menu
Orange Voice Media
Orange Text Media
4 Scroll to Low res and press Select. If
the default has been set to Low res then
Via MMS is automatically highlighted.
Press Send.
5 Your MMS editor will open immediately
with the photo you have just taken
attached to the message. You can
compose and send your Photo Message
in the standard way.
5.11
6 - Orange Multi Media services
Orange WAP services
brings you information on
the move
setting your connection
If you want to change your connection
type, here’s what to do:
Your phone is able to access Orange WAP
services via CSD and GPRS connections.
1 Press Menu and scroll to Surf & fun.
Press Select.
WAP (Wireless Application Protocol) is ideal
for finding up to the minute information
such as train times and share prices. You
can check the news and weather or simply
relax and play games.
Orange is the standard Circuit Switched
Data (CSD) connection, whereby you pay
for the amount of time that you are
connected.
2 Internet is highlighted. Press Select.
3 The Start menu will open up.
4 Scroll to Profiles and press Select.
5 Select either Orange Wap for a CSD
connection, or Orange GPRS Wap for a
GPRS connection.
Orange GPRS (General Packet Radio
Service) is a new service that allows you to
remain connected all day long, while only
paying for the information you transfer.
For more information on Multi Media
services contact your company’s Orange
account holder or call 07973 100 158.
Note: If you experience problems
accessing GPRS when you are abroad you
will need to select the Orange WAP profile
and use a standard GSM connection.
Note: If abroad the availability of this
service depends on the network that you
are using.
Your phone is preset to access Orange
WAP services via a GPRS connection.
If you need to re-enter your WAP settings,
scroll to the settings that you want and
press Edit, and then copy the information
from the relevant table on page 6.5.
6.1
6.2
6 - Orange Multi Media services
To start using WAP:
4 Scroll down the page, and press
Select when you come to a link you
want to visit.
5 If you clicked on the Today’s Highlights
link a screen similar to the following will
appear.
choose from a list
of options while you
are browsing
■
■
Resume
Call up most recently visited sites still in
your cache memory.
Go to
Enter the URL address to go directly to a
WAP page.
Reload
Reload the page.
Inbox
Inbox for WAP push messages.
Disconnect
End your connection.
Save picture
Save a picture from the current WAP
page.
More
Options including WAP profiles and
security settings.
Exit browser
1 Press Menu and scroll to Surf & fun.
Press Select.
2 Internet will be highlighted. Press
Select. Homepage is highlighted.
Press Select.
You can access the Options menu at any
time by pressing
to highlight
, then
■
■
■
■
@
Today's Highlights
pressing Menu. The Options menu is
dynamic in that its content may vary
according to which WAP site you are visiting.
However, the menu will open to show:
@
NEW: Free Cultꢀ
Classicsꢀ
Cult Classicsꢀ
Start menu
1
Homepageꢀ
2 Bookmarksꢀ
3 Resumeꢀ
4 Inboxꢀ
ringtonesꢀ
In the sports channel Select
@
Start menu
5 Profiles
Select
3 The Orange homepage will open up
1
Homepageꢀ
6 To end your WAP session press and
2 Bookmarksꢀ
3 Resumeꢀ
4 Inboxꢀ
hold
.
■
■
automatically.
5 Profiles
@
Select
Orange home
End your connection and exit the
browser.
Hello, get startedꢀ
hereꢀ
The full list of Options is as follows.
■
Homepage
Channel Guideꢀ
Today's Highlights Select
This takes you to the Orange homepage.
Bookmarks
Allows you to create a shortcut to your
favourite sites.
■
6.3
6.4
6 - Orange Multi Media services
What are my GPRS WAP settings?
What are my GSM WAP settings?
bookmark your favourite
sites
access information direct
from your phone’s
Information menu
If you lose your settings simply copy them into
an edited WAP profile. Profiles can be found in
the browser start menu.
If you lose your settings simply copy them into
an edited WAP profile. Profiles can be found in
the browser start menu.
When you find a site that you like you can
bookmark it. This means that when you
want to visit the site in the future you can
shortcut to it from the Orange homepage.
1 Press Menu, select Extras then scroll
to Information and press Select.
Choose from the following topics:
option
setting
option
setting
Profile name
IP address
Data bearer
Port
Orange GPRS Wap
192.168.071.035
GPRS
Profile name
IP address
Port
Orange Wap
192.168.071.035
9201
■
■
■
Sport
Lifestyle
Finance
1 Scroll to
and press Menu to access
the Options menu. Scroll to Bookmarks
and press Select.
2 Scroll to Add bookmark and press
Select.
3 The site address that you wish to
bookmark will appear.
9201
Homepage
GPRS lingertime
CSD lingertime
Conn.profile
<none>
2 You will be offered a further list of
options. Scroll to the one you want and
press Select.
3 Enter the code for your specific
information and press OK.
Homepage
GPRS lingertime
CSD lingertime
Conn.profile
<none>
120 seconds
Orange
120 seconds
Orange GPRS
To go to a bookmark:
Now select Edit and edit CSD settings:
4 Choose from the following three options:
Now select Edit, and edit GPRS settings:
■
■
■
Latest
1 Scroll to
and press Menu to access
Dial-up no
Call type
+447973100500
ISDN
Sends you a single text message with
the latest information.
All future
Requests that you are sent regular
updates on your chosen subject.
No more
the Options menu. Scroll to Bookmarks
and press Select.
2 Scroll to the bookmark you want to visit
and press Go.
Activated
APN
Yes
orangewap
Login name
Password
Orange
Login name
Password
Multimedia
Cancels the All future option.
6.5
6.6
6 - Orange Multi Media services
Note: You will be charged your normal
Service Plan rate for each text message
received.
set up text alerts for
financial and world news
and other areas of interest
keep working on
the move
7
if you prefer to listen to the
news rather than read it
simply call 177
To set up an Orange text alert simply call
277 free from your Orange phone:
1 Call 277.
2 Follow the voice prompts.
■
■
■
■
■
Data and Fax modem
Orange Answer Fax
Conference Calling
Orange Assistant
Accessories
When you call 177 you can listen to
up-to-date information on a variety of
subjects.
After setting up an alert, you’ll receive a
text message every time there’s an update
about the subject you’ve chosen.
1 Call 177.
2 Simply follow the voice prompts to hear
the information you want.
To cancel an alert dial 277 and follow
the prompts.
Note: You will be charged a set price of
Note: You can receive text alerts when
34p per minute (excluding VAT) to call 177.
roaming but you cannot set them up.
6.7
7 - keep working on the move
Orange Answer Fax
synchronise information on
your phone and PC
6 An additional menu will open. Click
SyncTool and then Install. An installation
box appears. Choose a language for the
installation.
7 Select the features that you wish to
install and click Next.
8 Your SyncTool software is now installed.
You need to restart your PC before you
can synchronise your phone. Click Finish
to restart now.
To synchronise your phone with your PC:
Orange Answer Fax is ideal for people whose
business takes them away from the office. It
means that you can receive information by fax
from customers and colleagues.
1 You will see a new icon on your desktop
that is called Synchronise Siemens
Phone with Outlook.
2 Double click on this icon. XTNDConnect
PC will open.
3 Select how you would like to connect
your phone to your PC. Click on
Siemens phone and then Configure.
4 Choose Serial and click OK.
5 Select the items you would like to
synchronise from the Available items list.
6 Click Synchronise.
You can connect your phone to your PC by
cable and synchronise with XTND Connect
and Data Exchange, which synchronises
with Microsoft Outlook, Melody Manager
and Bitmap Editor.
Whether you need to retrieve and print out
your fax, or forward faxes on to other
colleagues, Answer Fax is the easy way to
stay in touch when you're on the move.
Before you do this, however, you should
install the Siemens Data Suite SyncTool
software on your PC.
To activate Orange Answer Fax contact your
account holder. Once the service is activated
you will be allocated a separate number for
Answer Fax.
1 Insert the CD-ROM into the CD drive.
2 The installation should launch
automatically. If it does not, click Start on
the Windows task bar and select RUN.
3 Enter D:\SETUP.EXE (replacing D with the
letter that corresponds to your CD drive if
it differs). Click OK to begin the installation.
4 You will see the pop-up installation
window.
7 You can now synchronise your chosen
items with your PC.
When you receive a fax, a text message is
sent to you and the envelope symbol will
appear on your phone's display. To retrieve
your Answer Fax message, press and hold the
Answer Phone key and follow the recorded
instructions.
5 From the first screen, select your
language and then Software. Select
Siemens Data Suite.
Note: The availability of Orange Answer Fax
abroad is dependent upon the network you
are using. You are charged a standard data
call charge.
7.1
7.2
7 - keep working on the move
Orange Assistant
send faxes, emails and
documents straight from
your laptop while you are
on the move
Before you can install your M55 as a modem
you must first choose how you wish to
transfer data. Choose from the following:
To install your M55 as a modem:
If you'd like an operator to personally manage
your phone messages, Orange Assistant is the
answer. A reliable, highly efficient service that
can handle calls 24 hours a day, 7 days a
week, Orange Assistant will take a message
accurately and immediately forward it on to
your Orange phone as a text message.
1 Download the GPRS modem assistant
software from the CD supplied with
your phone.
2 Connect your M55 to your laptop via a
data cable.
3 Select the modem software, and then
select data cable as your method of
connection.
4 Select an automatic or manual
connection, and then install the modem
assistant software.
5 Once the software is installed, the
Siemens icon will appear on your
display.
6 A phone connection wizard will appear
on your display. Work through the
wizard, which will require you to enter a
name for your phone.
■
Orange Fax and Data
Your phone is automatically configured to
use a GSM connection. You do not need
to make a subscription to use this
connection.
Your Orange phone allows you to work while
on the move as effectively as if you were in
the office.
There is no charge for the Call Divert to
Orange Assistant or for direct calls to Orange
Assistant. You only pay for the messages that
you receive.
■
Orange GPRS
Your Orange phone automatically has the
ability to send fax and data calls, but you will
have to set up both receiving numbers by
calling Business Customer Services on 158.
Fill in your incoming Fax number and
Orange GPRS allows you to be
permanently online whilst only being
charged for any data transfer activity,
such as emails, web pages or files. You
can also make and receive voice calls
whilst using GPRS.
You can either pay per message or pay a
monthly subscription for an unlimited number
of messages.
incoming Data number in the boxes below.
Contact your company’s Orange account
holder or call 158 to set up Orange Assistant.
You will be charged your standard rate.
To activate your data and fax modem,
double-click the Siemens icon, enter your
location and ‘Orange UK’ as your service
provider, and then select Connect.
Note: Orange Assistant cannot be used while
you are abroad.
To end your connection, double-click the
Siemens icon and select Yes.
7.3
7.4
7 - keep working on the move
host a conference call
To start a conference call:
To end your conference call, press
All calls will end at the same time.
.
accessories
Conference Calling allows you to
1 Make or answer your first call as normal.
Your Siemens M55 is compatible with
several accessories, such as personal
handsfree car kits and data cables, to help
keep you productive on the move.
communicate over the phone with more
than one person at a time, saving you the
time and effort of arranging a meeting.
When the call connects, press
and then select Hold.
Menu
Note: If you are abroad the availability of
this service depends on the network you
are using. You are charged your standard
Service Plan rate for each call you make.
2 Dial the number of the person you want
to add to the conference call, and
You can be included in a conference call
when you are abroad. However, if you are
initiating the conference call you must be in
the UK.
press
.
Please contact your company’s Orange
account holder or call 158 for information
on the full range of accessories available for
your phone.
3 Your first call will go on hold as your
second call connects.
4 Once your second call has connected,
open the in-call menu by pressing
Menu and scrolling to Conference.
Press Select.
5 The two calls will be joined into a
conference.
6 To add further calls, up to a maximum of
five, simply repeat steps 2 to 5.
To activate Conference Calling contact
your company’s Orange account holder or
call Business Customer Services on 158
from your Orange phone or 07973 100 158
from any other phone.
There is no charge but you may be asked
for a refundable deposit. You will receive a
SIM update when the service has been
activated. Turn your phone off and back
on again.
Each participant in the conference call can
also bring in up to five people, so you can
expand your meeting to include as many
people as you need.
7.5
7.6
7 - keep working on the move
personalise your
phone
8
■
■
■
■
■
■
■
Voice commands
Hotkeys
Profiles
Change your alert settings
Voice memo
Download ring tones
Change your phone’s appearance
7.7
8 - personalise your phone
control your phone using
voice commands
have instant access to your
favourite phone features at
the touch of a button
change the way your
phone behaves instantly
3 To activate a profile, press Activate.
Note: The Car kit and headset options will
only appear when they are connected.
You can set up to 20 voice commands
which will allow you to control your phone
functions simply by saying a name.
A profile is a collection of settings that
allows you to change the way your phone
behaves by simply changing one setting.
You can change the details of all profiles
except for Aircraft mode. To do this:
You can set your left soft key to access
your most used feature.
To save a voice command:
Your phone comes with six preset profiles
which you can change, as well as space
for you to create two of your own.
1 Scroll to the profile and press
Options.
2 Scroll to Change sett. and
press Select.
1 Briefly press the left soft key
Press Change. This opens up the list
of functions to assign.
.
1 Press Menu and scroll to Extras.
Press Select.
2 Scroll to Voice comm. and press
Select.
3 Scroll to the function that you would like
to set a voice command for, for example
New SMS.
4 Press Record and then press Yes.
5 Press Start and speak clearly into the
phone after the beep. Repeat the name
after the second beep.
2 Choose from the list of functions.
To change your profile:
3 Choose from the following options:
■
Ringer setting
You can set keys 2-9 to act as hotkeys
which take you straight to a phone number
or function. To set your hotkeys:
1 Press Menu and scroll to Profiles.
2 Press Select. Scroll through the
available profiles. They are:
Choose to switch the ring tone On,
Off or Beep only.
■
Volume
■
Normal envi.
Adjust the volume of your ring tone.
■
1 Press the number you want to set, then
Quiet environ.
■
Dynamic light
■
press the right soft key
.
Noisy environ.
Activate or deactivate the dynamic
light.
■
2 Press Set, then scroll through
the list and press Select to set the
function.
3 To access your chosen function in future,
press and hold down the corresponding
key.
Car kit
■
Headset
■
Silent alert
■
To use a voice command, press and hold
at the main display, and then say the
command.
<Empty>
Activate silent alert.
■
<Empty>
■
Call screening
■
Aircraft mode
You are only alerted to calls saved in
the Addressbook/Phonebook or a
specific group.
You cannot change this profile.
8.1
8.2
8 - personalise your phone
■
Info tones
be alerted to a call in the
most appropriate way
2 Scroll to Melodies and press Select.
3 You can change the ring tone for various
types of calls or events. Choose from:
4 Once you have selected which field you
want to alter, press Select.
5 A list of ring tones will appear.
Scroll through them until you come to the
one that you want. When you have
chosen one, press Select.
Activate phone information tones, for
example the beep when you reach the
end of a menu.
Key tones
Activate a tone to sound when you
press a key.
Illumination
Set your display light contrast.
Big letters
Adjust the size of text displayed on
your phone.
■
Comp. melody
You can change your ring tone to suit your
circumstances.
■
Record your voice or other sound to
set as a ring tone. The sound file will
be saved in your Filesystem.
Incoming call
There are three states that your phone can
be in, depending on your preference or
environment. You can turn the ring tone On
or Off, or be alerted by a beep.
■
■
Activate silent alert so that you know
when a call is coming through without
disturbing anybody else. When you receive
a call, your phone will vibrate.
You can set different ring tones for
phonebook calls and for each group
in your Addressbook.
■
■
■
Alarm
To change the ring tone type:
Sets the ring tone for your alarm.
Alarm clock
1 Press Menu, select Setup and then
select Audio.
2 Ringer setting is highlighted. Press
Select. Scroll to Off and press
Select.
1 Press Menu, select Setup and then
select Audio.
2 Ringer setting is highlighted. Press
Select.
Changes the sound of your alarm
clock.
■
Messages
Sets the sound your phone makes
when you receive an Answer Phone
text or photo message.
Start melody
Set a tone to sound when you switch
on your phone.
3 Choose On , Off or Beep
and
Alternatively, simply press and hold
in the
press Select.
main display to switch silent alert on and off.
■
■
If you set the ring tone to On, you can also
change your ring tone:
End melody
1 Press Menu, select Setup and then
select Audio.
Set a tone to sound when you switch
off your phone.
8.3
8.4
8 - personalise your phone
If you activate call screening, your phone
will only ring if the caller is one of the
people in your phonebook. If not, the
number of the caller will merely appear on
the display.
record a voice memo to be
reminded of events by your
own voice
personalise your phone
menu for ease of use
change your phone’s
appearance to suit you
You can create a list of your personal
favourites for quick access to your own
menu:
You can change the appearance of your
phone’s display in a number of ways:
You can make a voice or sound recording
using your dictating machine, which you
can then use as your ringing tone, or to
sound when an alarm goes off.
1 Press Menu, select Setup and then
select Audio.
2 Scroll to Call screening and press
Select.
3 Choose the groups or phonebook that
you want to be alerted for and press
Select.
1 Press Menu and select Setup. Display
is highlighted. Press Select.
2 A list of display settings will appear.
Choose from:
1 Press Menu, then press My menu.
2 The list is preset with ten options but
you can change this whenever you want.
3 Highlight the item in the list you wish to
change, then press Options.
4 Change sett. is highlighted.
Press Select.
5 Choose a new menu item from the list
opposite and press Set.
6 Press OK.
1 Press Menu and scroll to Organiser.
Press Select.
2 Scroll to Dictating mac and press
Select.
3 <New record> will be highlighted. Press
Select, and then press Record to
start recording.
4 Press Stop when you have finished
recording, and then press Save.
5 Enter a name for the recording and
press OK.
6 Set the sound as a ring tone as
described on page 8.3.
7 Alternatively, select the recording in your
Dictating machine and press Play to
remind yourself of the note.
■
■
■
■
■
Language
Choose the language that you would
like your menu items to appear in.
T9 input
Switch between T9 predictive and
standard text input modes.
Wallpaper
Set a picture to show on your phone’s
display.
Logo
Set a picture to replace your phone’s
logo.
Colour scheme
Change your phone’s colour scheme.
8.5
8.6
8 - personalise your phone
■
Screensaver
This allows you to choose a
screensaver to activate after the last
key press. Press Enable to activate
the screensaver. Scroll to and select
Style to choose a screensaver type
and then select Picture to choose the
screensaver.
Start up anim.
Set an animation to play when you
switch your phone on.
manage your time,
calls and files
9
■
■
■
■
■
Set your phone’s time and date
Organiser
Shutdn anim.
Set an animation to play when you
switch your phone off.
Review your calls
■
Own greeting
This allows you to write the greeting
that appears when you turn your
phone on. Press Change, write your
greeting and press OK.
Big letters
■
You can change the typeface on your
phone to large lettering.
Press Change to swap between
large and small letters.
■
Illumination
Set your phone’s contrast.
8.7
9 - manage your time, calls and files
set the time and date
remind yourself using the
built-in alarm
Note: If you miss an alarm because you
are on a call when it sounds, it will be
saved in the Missed alarms menu.
4 Choose the type of appointment from:
■
■
■
■
Memo
Speech memo
Call
Your Orange phone has a number of
convenient features designed to make it
easy for you to keep track of time and plan
your day.
Your M55 has a built-in alarm to remind
you of your commitments.
Meeting
use your phone’s Organiser
to remind yourself of
important events
5 Press
and add a description for the
appointment. If the appointment is a call,
enter the number in the Description tab.
6 Add a location and start and end time,
1 Press Menu and scroll to Setup.
Press Select.
To set your alarm clock:
2 Scroll to Clock and press Select.
3 Scroll to Time/Date and press Select.
4 If the time and date are correct, press
OK. Otherwise, press Change.
1 Press Menu and scroll to Extras.
Press Select.
2 Scroll to Alarm clock and press
Select.
then press
sound. Choose how often you want the
reminder to recur and press Save.
and select an alarm to
Your M55 has a built-in Organiser which
allows you to set notes and alarms
reminding you of your work commitments.
5 Use the
or
keys to move from
3 Press Change and set the time at
which you would like the alarm to sound.
one part of the time or date to another.
Change the numbers by entering the
correct ones on the keypad.
Remind yourself of your meetings by saving
them as Appointments.
4 Press
and scroll through the days of
the week. Press Change to set the
days on which you would like the alarm
to sound.
6 When you have finished, press OK.
To save an Appointment:
To change the way the date is displayed,
scroll to Date format and press Select.
Choose either DD.MM.YYYY or
MM.DD.YYYY.
5 Press OK then On to set the alarm.
1 Press Menu and scroll to Organiser.
Press Select.
2 Scroll to Appointments and press
Select.
3 <New entry> will be highlighted. Press
Select.
Press Off to stop your alarm when it
sounds. Alternatively, press Pause to turn
the alarm tone off for five minutes.
9.2
9.1
9 - manage your time and calls
■
■
Once an Appointment has been saved, you
can send it to a compatible phone via text
message, so your colleagues are reminded
at the same time as you.
3 Scroll to the day you want to assign an
appointment to. To add an entry, press
Agenda. New entry is highlighted.
Press Select. Choose from:
If you remember something important or
have an idea whilst you are on the move,
you can save up to 10 notes in your phone
for you to use at a more convenient time.
Send via SMS
Send the note to a compatible phone
via text message. See page 5.1 for
more details on Text Messaging.
Insert from
Insert a number from a phonebook or
Group.
■
Appointment
Task
1 Press Menu and scroll to Organiser.
Press Select.
■
To save a note:
2 Scroll to Appointments and press
Select.
3 Scroll to the entry that you want to send
and press Options.
4 Select Send. See page 5.1 for more
information on Text Messaging.
4 See page 9.2 for details on entering an
Appointment. You will be asked to enter
different details depending on the type of
note you have set.
5 If you want an alert to sound, select
Alarm to ON, and select the amount of
time that you would like the alarm to
sound before the event and how often
you would like it to recur.
1 Press Menu and scroll to Organiser.
Press Select.
2 Scroll to Notes and press Select.
3 <New entry> will be highlighted. Press
Select.
4 Write the note, which can be up to 50
characters long. See page 5.1 for more
information on text input.
You can also save Appointments and Tasks
to specific days using your phone’s
calendar, which is located in your Organiser
menu.
5 Press Options and choose from the
following:
6 Press Save.
7 To view a list of your day’s
■
Save
appointments, press Agenda.
Save the note.
■
To add an Appointment or Task to your
T9 input
Calendar:
Select the way that you want to enter
text.
■
1 Press Menu, scroll to Organiser and
press Select. Calendar is highlighted.
Press Select.
Line feed
Add a line break.
Clear text
■
2 Select the view you wish to look at by
pressing Week, Day or Month.
Delete the note.
9.3
9.4
9 - manage your time and calls
keep things in order with
the Filesystem
■
■
Delete
Delete all
keep track of figures using
your Calculator
4 Press List to select the first currency
and then press and List again to
enter the currency that you want to
convert to. Alternatively, enter the names
of the currencies that you want to
convert.
5 Press OK and then set the conversion
rate using the keypad. Press Options
and then press Select.
6 Select the conversion that you want to
perform, for example, GBP into EUR.
7 Enter the amount that you want to
convert, and then press .= . The
conversion will be made.
Delete all entries in your Filesystem.
Mark
Highlight a file so that you can assign
a function to it.
■
■
Your phone’s Filesystem allows you to
organise the information saved on your
phone into different folders.
Your phone also has a built-in Calculator
and Currency converter.
Mark all entries
1 Press Menu and scroll to and select
Filesystem.
Highlight all entries so that you can
assign a function to them.
New folder
Create a new folder
Rename
Rename the selected file or folder.
Send via
Send the highlighted file via email or
photo message.
To use your Calculator:
2 A list of folders and files is displayed.
3 Using the arrow keys, scroll through the
list to highlight a folder. Press Open to
open the folder or to execute the file with
the corresponding application.
4 Press Options to access the following
functions:
■
■
■
1 Press Menu and scroll to Extras.
Press Select.
2 Scroll to Calculator and press Select.
3 Enter the first number for your sum, and
then press .=+x/ repeatedly until you
reach the function that you want.
4 Add the second number and press
.=+x/ repeatedly until you reach =. The
equation will be solved.
Note: After your first currency conversion
you will need to press Options then
select New Entry to convert between two
new currencies.
■
Open
■
■
■
Sort
Open the folder.
Choose how your data is displayed,
for example, alphabetically.
Attributes
Display information on the selected file
or folder.
■
Move
Move the file or folder to another
location.
To use your Currency converter:
■
■
Copy
1 Press Menu and scroll to Extras.
Press Select.
2 Scroll to Currency conv. and press
Select.
Copy the information.
Paste
Drive info
Display the amount of memory the file
or folder uses and the amount of
memory still available.
Paste the copied file into a new
location.
3 Press OK to set the currency and rate.
9.5
9.6
9 - manage your time, calls and files
recent call lists
4 Alternatively, go to a number and press
Options. Choose from the following:
ensure your phone
is secure
■
View
Each time you make, receive or miss a call,
your phone takes a note. At any time you
can access a list of the last 10 missed,
dialled or received calls.
Shows the date, time and duration of
the call.
10
■
Correct no.
Allows you to edit the number.
■
Save no. to
To access your call lists:
Saves the number to your
phonebook.
■
■
■
■
Orange Care
SIM Card PIN
Babysitter
1 Press Menu and scroll to Records.
Press Select.
2 You can choose to view:
■
Delete
■
Delete all
Deletes all of the numbers in the list.
■
Calls missed
■
Calls received
■
Calls dialled
Call Barring
■
Erase records
3 Scroll to a number in the list, and press
View. Press Save to save the
number to your phonebook, or OK to
return to the list. To dial the number,
press
.
9.7
10 - ensure your phone is secure
Orange Care
Note: Orange Care includes insurance and
warranty which is subject to terms and
conditions and exclusions as stated in
chapter 13.
To find out if you are covered by Orange
Care or for more information call 158 free
from your Orange phone.
■
■
■
Loss, theft or malicious damage claims
must be reported to the police
immediately (or as soon as possible
within 24 hours of discovery).
manufacturer’s warranty
Life’s difficult enough, without having to
worry about the expense and hassle of
replacing your phone.
If you do not have Orange Care you still
receive a 12-month manufacturer’s
warranty which covers you against phone
faults. Please call 158 for more details.
To make a claim or to have your phone
barred to prevent unauthorised use
simply call Business Customer Services
on 07973 100 158.
To speed up your claim make a note of
the key facts before calling, eg, time of
theft, where you lost it, how it got
damaged and what the damage is,
steps taken to recover your phone and
any other relevant details. You must
provide any assistance and/or
With Orange Care you get:
■
■
Worldwide cover against loss, theft,
accidental or malicious damage and
handset breakdown.
A replacement phone of the same
model despatched within 24 hours of
our acceptance of your claim, to any
UK address.
Protecting your phone
ensure that only authorised
people can use your phone
Accidents happen – which is why we offer
Orange Care. However, we do ask that
you take good care of your phone and
follow just a few basic steps to help protect
your phone:
If your phone’s SIM Card PIN is activated
a four-digit PIN (Personal Identification
Number) will be requested each time you
switch your phone on. This PIN is preset to
1111. To increase your phone’s security
you can change the PIN to a number only
you know.
■
The same number and the same service
on your replacement Orange phone that
you enjoyed on your old one, so you’re
never out of touch for long.
■
Don’t leave your phone unattended in a
public place.
information that Orange reasonably
requests in connection with the
replacement of your phone.
■
Don’t leave your phone in a vehicle.
If this can’t be avoided, please make
sure it’s locked in the boot or locked in
the glove compartment.
■
■
Remember, if your phone is stolen or
maliciously damaged we need a crime
reference number or a lost property
number if it is lost.
Once your claim is agreed, Orange will
despatch your replacement phone. Please
see section 13.1 in the Orange Care terms
and conditions for more information.
To get Orange Care call 158 free from your
Orange phone.
To activate your SIM Card PIN:
■
Never loan your phone to someone else.
1 Press Menu and scroll to Setup. Press
Select. Scroll to Security and press
Select.
How to claim:
■
Report the loss, theft or damage to
Orange as soon as possible.
2 Codes is highlighted. Press Select.
10.1
10.2
10 - ensure your phone is secure
What are the security codes for?
What if I enter the wrong PIN?
3 You will see PIN control on the screen.
Press Change.
4 You are prompted to enter your PIN
code. Enter the preset code of 1111 and
press OK.
control the numbers
that can be called from
your phone
Your Orange phone comes with a number of
preset security codes. Each code controls
one of your phone’s security features. Use the
table below to identify which code you will
need to activate each feature.
If you enter an incorrect SIM Card PIN or PIN2
three times in a row, your SIM Card will block.
You will need a PUK (personal unblocking key)
to unblock your SIM Card.
5 You will see a tick in the box next to PIN
control in the display.
Babysitter allows you to set your phone so
that only one number can be dialled, while
Call barring blocks certain types of call.
Call Business Customer Services on
07973 100 158 for details on how to
unblock your phone.
security feature
preset code
To turn your phone on once SIM Card
PIN is activated:
To use Babysitter:
SIM Card PIN1
Call barring
1111
1111
1 When you switch your phone on you will
see Please enter your PIN in the display.
2 Enter the code and press OK. Your
phone is ready to use.
Do not attempt to guess the PUK code.
If you enter your PUK code incorrectly 10 times
in a row, you will permanently block your
SIM Card and you may have to return your
phone to Orange.
1 Press Menu, scroll to Setup.
Press Select.
2 Scroll to Security and press Select.
3 Scroll to Babysitter and Press Select.
4 You will be asked to enter your phone
code. The first time you use this feature,
you enter any number with four to eight
digits, which becomes your phone code.
5 You will see Babysitter Off in the display.
Press Change.
All other security
features, including
Babysitter
You have to set
this code when
you first use it -
please make a
note of it as
To change your SIM Card PIN:
1 Press Menu, scroll to Setup.
Press Select. Scroll to Security and
press Select.
Orange will not
know your code
if it is lost.
2 Codes is highlighted. Press Select.
3 Scroll to Change PIN. Press Select.
4 Enter your current PIN and press OK.
5 Enter your new PIN code and press OK.
Enter the new code again and press OK.
6 Enter the number to which calls are
allowed or select it from your phonebook
and press OK. Babysitter will be
activated. If you are using a new contact
it will be saved to your phonebook.
10.3
10.4
10 - ensure your phone is secure
■
■
Call barring can be used
selectively to bar outgoing
and incoming calls
When roaming
Bars all calls while you are abroad.
Status check
Checks with Orange to see what bars
you have activated.
Clear all
Cancels all of your Call barring
settings.
set your phone to only
accept your SIM Card
avoid accidental calls by
setting your keypad to lock
automatically
You can also stop your phone from being
used if a new SIM Card is inserted.
■
The call barring password is preset to
1111. Emergency calls to 999 or 112 can
be made while Call barring is on.
Your phone’s keypad is preconfigured to
lock automatically one minute after you last
pressed a key.
1 Press Menu and scroll to Setup.
Press Select.
2 Scroll to Security and press Select.
3 Scroll to This SIM only and press
Select.
4 You will be asked to enter your phone
code. The first time you use this feature,
you enter any number with four to eight
digits, which becomes your phone code.
5 Press OK. Repeat the entry and press
OK again.
1 Press Menu and scroll to Setup.
Press Select.
2 Scroll to Security and press Select.
3 Scroll to Barrings and press Select.
Choose one of the following options:
4 Select an option and enter your call
barring password, which is preset to
1111. Press OK.
5 You can then choose to Set, Clear or
Check Status of the bar.
To deactivate the automatic keypad
lock:
1 Press Menu and scroll to Setup.
Press Select.
2 Scroll to Keys and press Select.
3 Scroll to Auto key lock and press
Change.
■
All outgoing
Stops your phone from making any
outgoing calls.
■
Outgoing international
6 Press Change to switch between On
and Off.
Stops your phone from making any
outgoing international calls.
If the automatic key lock is deactivated,
you can manually lock the keys by pressing
and holding # at the main display. Repeat
to unlock the keys.
■
Outgoing international except home
Stops your phone from making any
outgoing international calls except to
your home country.
Note: You can also activate or deactivate
■
All incoming
key tones using the Keys menu.
Stops your phone from receiving
any incoming calls.
10.5
10.6
10 - ensure your phone is secure
games and
applications
11
■
Java™
10.7
11 - games and applications
download useful business
tools and games
4 To use a game or application, scroll to it
and press Select. To download a new
game or application from a link, scroll to
the link and press Internet.
International
services
Your phone supports Java™ technology,
allowing you to download and install useful
Java™ applications such as organisers,
converters and scientific tools, as well as
the latest games.
12
■
International services
Select a network
Your phone already has two Java™
applications installed on your phone;
Remind me and Currency Convertor.
■
To choose a game or application:
1 Press Menu and scroll to Surf & fun.
Press Select.
2 Scroll to Games & more and press
Select.
3 A list of games and applications will be
displayed. Scroll through the list, which
will include applications preset into your
phone, and links to new games and
applications that can be downloaded
via WAP.
11.1
12 - International services
What are the international dialling codes I
need to add to numbers when I am calling
to or from the UK?
Orange International
services
When travelling abroad, always try to keep
safety at the front of your mind.
check list before you travel
1 Contact your company’s Orange
account holder or call Business
1 For safety and security, always pack
your Orange phone in your hand luggage
and switch it off before boarding a plane.
2 Let others know you are abroad so they
can expect a different ring tone when
they call you or they might hear a
Whether it’s a quick business trip or two
weeks in the sun, take Orange with you
when you go abroad and have the
reassurance that it’s the affordable way
to keep talking.
country
code
Customer Services on 158 from your
Orange phone or 07973 100 158 from
any other phone to activate your phone
so you can make and receive calls
abroad. Roaming needs to be activated
at least 24 hours before travelling abroad
and it only has to be activated once.
2 If you want to use Answer Fax abroad
you must have it activated on your
account at least 24 hours before you
leave the UK. Call 158 from your Orange
phone or 07973 100 158 from any other
phone for details. The availability of this
service is dependent upon the partner
network which you are logged into.
3 If you have Line 2 we recommend that
you divert all Line 2 calls to your
Austria
+43
Belgium
+32
Cyprus
+357
+45
Denmark
France
recorded message in a foreign language
if you are out of coverage.
+33
You can call or send text messages or
photo messages from abroad by simply
adding the international dial code before
the number you call or text.
Germany
Greece
+49
+30
Italy
+39
Luxembourg
Netherlands
Northern Cyprus
Portugal
+352
+31
If you call or send a text or photo
+905
+351
+353
+34
message abroad from the UK it makes
sense to use your Orange phone. Orange's
low fixed price rates make it simple to work
out exactly what you will be charged, so
you can stay in touch around the world.
Rep. of Ireland
Spain and islands*
Sweden
+46
UK
+44
Orange Answer Phone before you leave
as this service is not available whilst you
are abroad.
4 Remove any temporary bars on
international calls using the menu
options on your phone.
Note: To dial the international prefix (+),
press and hold 0 at the main display. Press
+List for a list of international codes.
*includes the Canary and Balaeric islands.
Note: Press and hold 0 and then press
+List to open a list of international codes
on your phone.
12.1
12.2
12 - International services
How do I know which countries I can call
from and to using my Orange phone?
5 Set up any diverts on your Orange
phone before you leave the UK as you
will not be able to do it when you are
abroad. Refer to Chapter 4 for more
information on call diverts.
6 Make sure you pack your charger and a
three-pin adapter so you can charge
your phone whilst abroad.
7 Make sure that the frequently used
numbers in your phonebook are saved
with the international dialling codes
you need, ie, +44 minus the leading
zero from the area code for calls back
to the UK.
when you go abroad, you
need to select the partner
network to use
using GPRS abroad
If you use GPRS abroad you may need to
manually select the network you use to
ensure that you are roaming on a network
that supports GPRS Roaming.
Call the Information line on 158 from your
Orange phone or 07973 100 158 from any
other phone. You can also go to
Orange has partnerships with a range of
networks in a variety of countries.
When you go abroad, you need to tell your
phone to select a network.
www.orange.co.uk to obtain an up-to-date list
of roaming destinations.
Call Business Customer Services on
158 from your Orange phone, or
using your Answer Phone
abroad
07973 100 158 from any other phone, to
get an up-to-date list of foreign operators
that support GPRS Roaming and the tariffs
applicable to the Service Plan. You can
connect to GPRS services as if you are in
the UK when you use it abroad.
1 From the main display press Menu,
scroll to Setup and press Select.
Scroll to Network and press Select.
2 Select Auto network for your phone to
automatically select a local network.
3 Select Choose network to choose from
a selection of local networks.
You can still use your Answer Phone in
several countries outside of the UK.
Note: The availability of Orange products
and services when roaming is dependent
upon the partner network. You cannot use
Orange Assistant while abroad.
1 Simply press and hold the 1 key.
2 You will be connected to your Answer
Phone. Now just press:
more information
For more information on International
services contact your company’s Orange
account holder or call 158.
1 to listen to your message again
2 to save your message
3 to delete your message
7 to rewind 10 seconds
8 to skip to the next message
9 to fast forward 10 seconds
# to return the call
12.3
12.4
12 - International services
reference
13
■
■
■
■
■
■
Safety
Radio waves and your phone
Paperwork
Orange Care terms and conditions
Pay monthly terms and conditions
Declaration of conformity
12.5
13 - reference
safety
3
using your Orange phone in a
vehicle
Never place the phone on the passenger
seat or where it can break loose in a
collision or sudden stop.
improperly installed and the air bag
inflates, serious injury could result.
Check regularly that all mobile phone
equipment in your vehicle is mounted and
operating properly.
1
network services
■
Safety comes first, and is the ultimate
responsibility of the driver. Therefore:
The mobile phone described in this guide is
approved for use on the Orange network.
A number of features included in this guide
are called Network Services. These are
special services that you can arrange
through Orange. Before you can take
advantage of the Network Services, you
must subscribe to them through Orange.
Instructions for these services are included in
this guide.
Remember: Always give your full attention
to driving. There is a personal handsfree car
kit and personal handsfree car kit available
for most Orange phones which you can
purchase separately by calling Business
Customer Services on 07973 100 158 or by
visiting your local stockist.
■
Orange recommend that you do not use
your phone when driving, unless you are
using a personal handsfree car kit.
Your mobile phone is a low power radio
transmitter and receiver. When it is switched
on, it receives and sends out radio frequency
(RF) signals. Most modern electronic
equipment is shielded from RF signals.
However, RF signals may affect improperly
installed or inadequately shielded electronic
systems in motor vehicles (eg electronic fuel
injection, electronic anti-lock braking,
electronic speed control or air bag systems,
etc). Check with the manufacturer or its
representative regarding your vehicle.
You should also consult the manufacturer of
any equipment that has been added to your
vehicle.
■
If you need to make or receive a call and
you have a personal handsfree car kit,
make sure it is done sensibly using speed
dialling or voice activation where possible,
and keeping calls brief and to a minimum.
4
car kit installation
■
■
If you don’t have a personal handsfree car
Only qualified personnel should install or
service the personal handsfree car kit or
the phone in a vehicle. Faulty installation
or service may be dangerous and may
invalidate any warranty which may apply
to the unit or your vehicle.
For vehicles equipped with an air bag,
remember that an air bag inflates with
great force. Do not place objects,
including both installed or portable
wireless equipment, in the area over the
air bag or in the air bag deployment area.
If a personal handsfree car kit is
2
everyday use of your phone
kit, stop and park your vehicle safely
before using your phone, although never
on a motorway slip road or hard shoulder
even if it is urgent.
As with any other radio transmitting
equipment, you are advised that for the
satisfactory operation of your phone and for
your own safety, you should use your phone
only in the normal operating position.
■
Do not store or carry inflammable liquids,
■
gases or explosive materials in the same
compartment as your phone, its parts or
accessories and always store your phone
safely and securely.
You should always use a phone holder in
your car to secure your phone safely.
5
fuse replacement
■
■
Always replace a blown fuse with a fuse of
the same type and size. Never use a fuse
of a higher rating.
13.1
13.2
13 - reference
6
emergency calls
accurately as possible. Remember that your
phone may be the only means of
communication at the scene of an accident -
do not cut off the call until given permission
to do so by the operator.
Please check with our Partner Network
abroad for the emergency number that is
used in that location.
8
operating environment
If your phone offers the features listed below,
and if you have restricted or barred outgoing
calls from your phone, calls to emergency
numbers (999 or 112 in the UK) may still be
possible. The features are:
Remember to follow any special regulations
in force in any area, and always turn off your
phone wherever it is forbidden to use it, or
when it may cause interference or danger.
When connecting the phone or any
accessory to another device, read its user
guide for detailed safety instructions.
Do not connect incompatible products.
Your Orange phone, like any mobile phone,
operates using radio signals, mobile and
fixed line networks which cannot always
guarantee connection in all conditions.
Therefore never rely solely upon your mobile
phone for essential communication such as
medical emergencies. Do not hang up
during an emergency call until you are told to
do so by the operator.
7
one touch emergency dialling
■
Restricted dialling lists
Call barring
Fixed dialling lists
Calls to closed user groups
If your phone supports pre-programmed one
touch emergency dialling, using the
■
■
9 key to call the emergency number may not
be possible when you have restricted or
barred outgoing calls from your phone. This
depends on the type of restriction you have
chosen, and the type of barring option you
have selected.
One touch emergency dialling does not
operate when certain other features are in
use (such as keypad locking and others).
■
9
pacemakers
■
Keypad locking
■
Pacemaker manufacturers recommend
that a minimum separation of 16 cm
(6 inches) be maintained between a
handheld phone and a pacemaker to
avoid potential interference with the
pacemaker. These recommendations are
consistent with the independent research
of and recommendations of Wireless
Technology Research.
Ensure the phone is switched on and in
service. Give your location to the operator.
To make an emergency call:
Note: When using voice dialling you must
say the name exactly as you said it when
you recorded it, which may be difficult in, for
example, a noisy environment or during an
emergency. Do not rely solely upon voice
dialling in all circumstances.
1 If the phone is not on, switch it on.
Check for adequate signal strength.
2 From the main display key in the
emergency number for your location
(eg 999, 112 or other official emergency
number).
Note: Official emergency numbers (e.g 999,
112 or other official emergency number) may
vary by location. However, only one official
emergency number is programmed into your
phone, which may be incorrect if you are
using your phone overseas.
Note: A valid SIM Card must be inserted in
your phone in order to make emergency
calls.
Users with pacemakers should therefore:
■
Always keep your phone at least 20
cm
When making an emergency call, remember
to give all the necessary information as
13.4
13.3
13 - reference
■
■
■
(8 inches) away from your pacemaker
facilities when any regulations posted in
these areas instruct you to do so.
Areas with a potentially explosive
Remember to always make backup
copies of all important data.
when the phone is switched on.
Never carry your phone in your breast
pocket.
Use the ear opposite to the pacemaker
to minimise the potential for
interference.
Switch off your phone immediately if
you suspect that interference is being
caused.
atmosphere are often but not always
clearly marked. They include: below deck
on boats; chemical transfer or storage
facilities; vehicles using liquefied petroleum
gas (such as propane or butane); areas
where the air contains chemicals or
particles, such as grain, dust or metal
powders; and any other area where you
would normally be advised to turn off your
vehicle engine.
■
■
Your phone must be switched on to
access games, ring tone composer,
calendar, calculator, WAP, infrared, timer
and other similar features. Do not switch
your phone on when mobile phone use is
prohibited or when it may cause
interference or danger.
The information or services you have
accessed using WAP are stored in the
cache of your phone, which is a memory
used to store data temporarily.
You should empty the cache of your
phone after each use to ensure that any
confidential information cannot be
accessed by anyone using your phone.
Parts of the phone are magnetic. Metallic
materials may be attracted to the phone.
Always secure the phone in its holder
because metallic materials may be
attracted by the earpiece. Do not place
credit cards or other magnetic storage
media near the phone, because
12 aircraft safety
Using your phone while in the air is
prohibited. Switch off your phone before
boarding any aircraft. The use of mobile
telephones in an aircraft may be dangerous
to the operation of the aircraft, disrupt the
mobile telephone network, and is illegal.
■
■
10 hearing aids
Note: Failure to observe this instruction may
lead to suspension or denial of Orange
phone services to the offender, or legal
action or both.
Note: The functioning of your phone can be
affected by localised conditions, and we
cannot guarantee coverage inside buildings.
If you have difficulty in making or receiving
calls, you should contact Orange Customer
Services.
Certain hearing aids can be interfered with by
your mobile phone. If this occurs, please
consult the hearing aid manufacturer.
■
11 other medical equipment
13 explosive materials
■
Operation of any radio transmitting
equipment, including mobile phones, may
interfere with the working of other
inadequately protected medical devices.
Consult a physician or the manufacturer of
the medical device if you have any questions.
Always switch off your phone in health care
You are advised to switch off your phone
14 general safety information
when at a petrol station or other refuelling
point. You must observe restrictions on
the use of radio equipment in fuel depots
(fuel storage and distribution areas);
chemical plants or where blasting
operations are in progress.
■
When changing your phone’s cover,
always switch off the power and
disconnect the phone from the charger or
any other device. Always store the phone
with the covers attached.
information stored on them may be
erased.
Never use a phone without a cover.
13.5
13.6
13 - reference
■
■
■
■
Always switch your phone off in any facility
where posted notices so require.
two or three complete charge and
discharge cycles.
The battery can be charged and
of mobile phones.
Do not attempt to open the casing on
your phone or its battery. Non-expert
handling may damage it.
Do not drop, knock or shake the phone.
Rough handling can break the internal
circuit boards.
Do not use harsh chemicals, cleaning
solvents, or strong detergents to clean
your phone. Wipe it with a soft cloth
slightly dampened in a mild soap and
water solution.
Do not store it in hot areas. High
temperatures can shorten the life of
electronic devices, damage batteries and
warp or melt certain plastics.
■
■
Keep all SIM Cards out of children’s reach.
Use your phone battery only for its
intended purpose, and never use any
charger or battery which is damaged or
worn out.
■
15 phone and battery care
discharged hundreds of times but it will
eventually wear out. When the operating
time (talk time and standby time) is
noticeably shorter than normal, it is time to
buy a new battery.
Temperature extremes may affect the
ability of your battery to charge: allow it to
cool down or warm up first.
Warning: Use only batteries, charger and
accessories approved for use with this
particular phone model. The use of any other
types may invalidate any approval or
warranty applying to the phone, and may be
dangerous.
■
Never allow the battery terminals to short
circuit, as this can cause damage to the
battery or to the connecting object (a
short circuit can occur if a metallic object
such as a coin, clip or pen causes direct
connection between the + and - terminals
of the battery). Therefore, always take
adequate precautions when carrying a
spare battery in a purse or pocket.
Batteries must be recycled or disposed of
properly and according to your local
regulations, and must never be disposed
of in household waste. Never dispose of
batteries in a fire.
When you disconnect the power cord of
any accessory, including the charger,
grasp and pull the plug, not the cord.
For good operation times, discharge
an NiMH battery from time to time by
leaving your phone switched on until it
turns itself off.
■
■
■
■
■
Never use any charger or battery which is
damaged or worn out.
■
Do not charge the battery when either of
your phone’s covers are removed.
Keep the phone and all its parts and
accessories out of children’s reach.
Always unplug the charger when not in
use. Do not leave the batteries connected
to the charger for longer than a week,
since overcharging may shorten its
lifetime. If left unused, a fully charged
battery will discharge itself over time.
Do not paint your phone as this can clog
its moving parts and prevent operation.
Only use the antenna supplied or an
approved replacement antenna.
■
■
Do not store your phone in cold areas.
When it warms up (to its normal
temperature) moisture can form inside the
phone which may damage electronic
circuit boards.
■
Your phone is not water resistant.
Keep it dry. Precipitation, humidity and all
types of liquids or moisture can contain
minerals that will corrode electronic
circuits.
Do not use your phone in dusty, dirty
areas. Its moving parts can be damaged.
Your phone is powered by a rechargeable
battery. Note that a new battery’s full
performance may only be achieved after
■
■
■
■
All of the above suggestions apply equally to
your phone, battery, charger or any
accessory. If any of them is not working
properly, contact Orange Business Customer
Services on 07973 100 158 for assistance.
■
■
Unauthorised antennae, modifications or
attachments could damage the phone
and may violate regulations governing use
13.7
13.8
13 - reference
radio waves and your
phone
paperwork
data protection
direct debit
14-day phone return
We will use the personal information you
supply us to help manage your Orange
account efficiently, for example, to assist in
handling queries, sending bills (excluding pay
as you go) or to send you information on
products and services which may be of
particular interest to you. From time to time,
we may pass information about you to third
parties or government agencies. Full details
are given in the terms and conditions
booklet.
Direct Debit is the easiest way to pay your
Orange bills, combining control with peace of
mind. You’ll still be sent a detailed monthly
statement but you won’t have to remember
to send a cheque every month. Plus, you’ll
have 10 days after the bill date if you’ve any
queries regarding your bill before your
account is debited.
To set up a Direct Debit simply call Business
Customer Services on 158 from your Orange
phone or 07973 100 158 from any other
phone. Please have your bank account
details ready. Quote reference number 03
and we’ll do the rest.
Specific absorption rate, or SAR, is an
internationally accepted way of measuring
how much radio frequency (RF) energy is
absorbed by the body when a mobile
phone is used.
The 14-day phone return only applies to new
phones and excludes upgrades and
reconditioned phones. If you are unsatisfied
with our service in any way, you can return
your phone within 14 days of purchase, and
we will reimburse you the cost of purchase
and your connection charge.
All we request is that you pay for the calls
you’ve already made and a percentage of
the monthly subscription. Simply fill in the
form supplied with your phone and take it
along with your phone to your stockist.
You should retain the form for your records.
All phones on the Orange network are
designed by the phone manufacturers to
comply with the relevant recommendations
and standards. Orange believes that new
and existing customers should be fully
informed about SAR.
Please call Business Customer Services on
07973 100 158 if you do not wish to receive
any marketing materials related to Orange
and its services, or if you do not wish us to
pass on your details to any other reputable
organisations for sales and marketing
purposes.
The SAR value for your Siemens M55 is
0.64w/kg.
Note: The SAR value for your phone has
been provided to Orange by the
manufacturer. By acting as facilitator for
conveying this information to our
customers, Orange is fulfilling its duty as a
responsible retailer.
13.9
13.10
13 - reference
allowing access to your Orange account
Orange Care terms
and conditions
2
Insurance terms
behalf of Orange. This insurance is
subject to the terms and conditions of
the master policy, a copy of which can
be obtained from HSBC Insurance
Brokers Limited. Requests should be
made in writing, stating your Orange
phone number.
It can sometimes be useful for someone else
to have access to your account, for example
if you have more than one Orange phone in
your name. As an account holder you can
choose to allow information only access and
access which will allow changes to be made.
For further information on how to set this up
please call Business Customer Services on
158.
2.1 Orange Personal Communications
Services Limited (Orange) is monitored
by HSBC Insurance Brokers Limited
which is a member of the General
Insurance Standards Council.
2.2 Orange is authorised by the insurer to
collect premiums, to accept or decline
claims, to arrange repairs and issue
replacement phones on behalf of the
insurer. For the purposes of this
insurance, ‘phone’ means handset,
standard battery, SIM Card and
1
Interpretation
1.1 In these terms and conditions
Insurance refers to the provisions of
clause 3 and Warranty to the
3
Cover for lost, stolen and damaged
phones
provisions of clause 7, together
Insurance and Warranty are referred
to as Orange Care.
Your phone is insured worldwide subject to
the terms of the insurance policy (see clause
6.14). If your phone (or parts thereof) is lost,
stolen or damaged you will be entitled to a
replacement or repair free of charge provided
you have complied in all respects with the
terms and conditions of the policy and in
particular:
1.2 Orange Care is subject at all times to
the provisions of these terms and
conditions and does not apply and
cannot be purchased in relation to any
second line activated on your Orange
phone. (Orange Care only applies to
approved and Orange branded
phones).
1.3 To check whether your chosen service
plan includes Orange Care or requires
Orange Care to be purchased as an
optional extra please call 158 from
your Orange phone or 07973 100 158
from any other phone.
Orange explain Services and Charges
For details of the range of Orange Services
and Charges please contact your Orange
account holder or call Business Customer
Services on 07973 100 158 and request
Orange Explain Services and Charges.
Alternatively, visit the Orange website at
charger, originally supplied as part of
the standard package.
2.3 The insurance is arranged with an
authorised insurer whose details are
available upon request to HSBC
Insurance Brokers Limited, Quay West,
Trafford Wharf Road, Manchester,
M17 1PL.
2.4 The following paragraphs describe the
conditions and cover provided under
the terms of this insurance which forms
part of a master policy arranged by
HSBC Insurance Brokers Limited on
3.1 Loss, theft or malicious damage claims
must be reported to the Police
immediately but in any event within 24
hours of discovery of the occurrence.
In respect of claims arising outside the
United Kingdom please refer to Clause
6.14.
13.11
13.12
13 - reference
3.2 Your claim must be reported to Orange
as soon as possible but in any event
not more than 24 hours after you
discover the loss, theft or damage.
In respect of claims arising outside the
United Kingdom please refer to Clause
6.14. To make a claim you must
provide the following:
3.2.1 the crime reference number in
respect of theft or malicious damage
claims or the lost property reference
number if the phone has been lost;
3.2.2 full details of how the loss, theft or
damage occurred; and
3.2.3 any other information and evidence
as may reasonably be requested by
Orange regarding the cause of loss
or damage.
3.3 Orange will arrange repair or
replacement on behalf of the insurers.
all reasonable precautions to safeguard
it against loss, theft or damage. An
authorised user is the Orange
registered customer, other users
officially notified to Orange by the
customer and authorised by Orange,
the registered Customer’s
spouse/partner, members of his/her
immediate family all of whom would
normally reside at the registered
customer’s address and employees of
the registered customer who use the
phone with permission of the customer.
For the purposes of this insurance
‘registered’ means you must provide an
IMEI and SIM number for each phone
you own.
climatic conditions or other
gradually operating cause;
4.1.2 confiscation or detention;
4.1.3 improper maintenance, repair or
modification;
4.1.4 defective materials or workmanship
covered by the manufacturer’s
warranty;
4.1.5 breakdown of or interruption to the
network service;
4.1.6 loss of use or consequential loss of
any kind;
4.1.7 cosmetic damage which does not
impair the normal functions of the
phone;
4.1.8 loss of or theft of items left
unattended in a public place;
4.1.9 theft of items from an unattended
vehicle unless the item was in a
locked boot or locked glove
compartment and the vehicle itself
was securely locked;
4.1.10 any wilful act, neglect or failure to
take reasonable care by you or
any authorised user or any wilful
act or neglect carried out at the
direction or instigation of you or
any authorised user;
4.1.11 disregard of manufacturer’s and/or
operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or other
aerial devices travelling at sonic or
supersonic speeds;
4.1.13 war and hostilities;
4.1.14 loss, destruction or damage in
Northern Ireland due to civil
commotion unlawful or wanton
act committed maliciously in
connection with any unlawful
association;
4.1.15 radioactive contamination;
4.1.16 loss or theft of a phone from
temporary premises is covered
only where there is evidence of
forcible and violent entry or exit.
4.2 A replacement or repair will not be
provided if:
4
Exclusions
4.1 A replacement or repair will not be
provided under the terms of the
insurance where the loss or damage is
caused by or consists of:
4.1.1 normal wear and tear or
deterioration, depreciation, rusting
or oxidisation, atmospheric or
3.4 Lost, stolen or damaged antennas will
be repaired/replaced, where
appropriate, free of charge once only.
3.5 You or any authorised user of the
phone must at all times act with due
care in looking after the phone and take
4.2.1 Orange has reason to believe you
have made a fraudulent claim;
4.2.2 you do not make reasonable
efforts to recover any lost or
stolen items;
13.13
13.14
13 - reference
4.2.3 the phone is not registered and
connected to the Orange network
in your name;
4.2.4 at the time of loss, theft or
damage the phone was not being
used or in the possession of you
or an authorised user.
6
General
that the delivery of the replacement can
be cancelled. If you fail to do so we
reserve the right to impose a charge for
any attempt to deliver the replacement.
6.6 When a replacement phone has been
supplied due to accidental or malicious
damage the original phone must be
returned to Orange.
6.10 Orange may at its option require you to
return your phone for examination
before a replacement is supplied.
6.11 If Orange has reasonable cause to
believe you have made a fraudulent
claim your cover will be cancelled.
6.12 You must provide any assistance
and/or information that Orange
reasonably requests in connection with
the replacement of your phone.
6.13 A replacement item will be refused or
you will be charged for any
6.1 It is a condition of this policy that the
replacement of any phone will only be
made with an Orange product.
Wherever possible, reasonable efforts
will be made to ensure that the
replacement phone is of the same or
similar specification.
6.7 When a replacement phone has been
supplied because of loss or theft, if the
original phone is subsequently
5
Premium Payment
6.2 Replacement phones may be
supplied from refurbished stock that
have been tested and are fully
functional.
6.3 In the event of a claim you are only
entitled to repair or replacement (at the
option of Orange) of your phone. There
is no entitlement to any monetary
settlement under the terms of the
Orange Care insurance policy.
6.4 The insurance period will be unaffected
by the replacement of your phone and
will continue to apply from the date the
insurance first came into force.
6.5 Should you find a phone that you have
reported lost or stolen before you have
received a replacement, you must
report this to Orange immediately so
Insurance cover will cease if any premium is
not paid on the due date. Your phone will not
be replaced or repaired if any sum is due by
you to Orange.
recovered it must be returned to
Orange as it is the property of the
insurer.
replacement if you have not complied
with the terms of the insurance policy
and of Orange Care.
6.8 If there is reason to believe that you
have not taken reasonable care of your
phone any claim may be referred to
chartered loss adjusters in order to
carry out a special investigation into the
circumstances of the claim. No free
replacement or repair will be provided
unless and until the adjusters confirm
your claim.
6.9 If Orange believes that you have
persistently failed to take reasonable
care of your phone your cover may be
cancelled.
6.14 If your phone is lost or stolen or
maliciously damaged whilst you are
abroad you must report the loss or theft
to the relevant local authority and to
Orange as soon as possible but in any
event as soon as reasonably
practicable after you discover loss, theft
or malicious damage. A replacement
phone will not be sent to you until you
return to the United Kingdom.
13.15
13.16
13 - reference
6.15 Where a replacement phone is issued
under the warranty the original phone
must be returned to Orange.
beyond our control this may not always
be possible.
7.1.1 it has been used in accordance with
the operating instructions;
7.1.2 any repairs which may have been,
or are to be undertaken have been
arranged by Orange;
7.1.3 you have complied with the
foregoing terms and conditions;
7.1.4 the Orange phone is registered and
connected to the Orange Network;
7.2 This Warranty is an extra benefit and
is additional to your legal rights.
7.3 Batteries only have a 12-month
warranty.
plan as indicated in clauses 11.2 and
11.6.
8.2 Insurance cover may be purchased
separately once the initial period of 12
months has expired.
8.3 Where phones share an Orange Group
Service Plan then each phone will be
covered separately.
6.19 Orange will arrange with you a place
and time period for any replacement
phone to be delivered free of charge
but we reserve the right to impose a
charge if you are unavailable as agreed.
6.20 Any replacement phone received under
either clause 3 or clause 7 will not
attract a further period of insurance or
warranty. For the avoidance of doubt
(subject to the provisions of clause 6)
the periods stated in clauses 8.1, 9.1
and 10.2 as appropriate will continue to
apply from the date such cover
6.16 You may be charged the
recommended retail price of any battery
charger or antenna returned to Orange
which is shown not to be that originally
supplied with the phone or of any
phone returned to Orange which is
shown to have been deliberately
damaged.
9
Term & Payments – Pay monthly
service plan with optional Orange
Care
6.17 If your phone is lost or stolen, or
maliciously or accidentally damaged so
that it is no longer operable and such
lost theft or damage falls outside these
terms and conditions then Orange may
entirely at its discretion agree to sell you
a replacement phone at prevailing
replacement phone prices. The charge
for any replacement phone so supplied
will be applied to your Orange account.
6.18 Orange will use its reasonable
endeavours to dispatch any
9.1 Where you are connected to a service
plan which requires Orange Care to be
purchased as an optional extra, the
Insurance and Warranty will come into
force 24 hours after you call to request
cover or 24 hours after we receive your
written request for cover and will each
have a minimum term of 12 months.
Your confirmation of insurance cover
will be sent to you within 30 working
days after the end of the month in
originally came into effect.
8
Term & Payments - Service Plan
inclusive of Orange Care
7
Warranty - defective materials or
workmanship
8.1 Where you are connected to a service
plan which includes Orange Care, the
Insurance and Warranty will come into
force when you register the phone on
the Orange Network. The Insurance will
remain in effect for a period of 12
7.1 If your phone (or parts thereof)
becomes defective due to faulty
materials or workmanship Orange will
(at its option) repair or replace it at no
charge provided that:
replacement phone to you within 24
hours of agreeing to issue such
replacement, however, for reasons
months and the Warranty for a period
of 3 years (subject to clause 7.3),
which cover becomes effective.
9.2 Premiums will be invoiced monthly by
Orange on behalf of the Insurer on your
unless you switch to a different service
13.17
13.18
13 - reference
Orange account and must be paid
not be entitled to a refund of any
premiums paid.
and may be purchased for any phone
within the current pay as you go range.
If you pay by credit card or debit card
the policy will come into force 24 hours
after your call to request cover. If you
pay by cheque then the policy will
come into force within 24 hours of
clearance of your cheque. The
insurance and warranty within the
policy will each have a term of 12
months. Your confirmation of insurance
cover will be sent to you within 30
working days after the end of the
month in which cover becomes
effective.
11 switching between service plans
along with your Orange charges.
9.3 Premiums may be varied at any time
but if your premium is increased you
may terminate this policy on not less
than 10 days’ notice (before your bill
date). If you do not give notice within
one month of notification of any
9.7 Orange may negotiate renewals of the
Insurance policy on your behalf and
may change Insurer and vary the terms
of the policy from time to time but if
your rights under the policy are
restricted or removed you may
terminate Orange Care on not less than
10 days’ notice (ending on an invoice
date). If you do not give notice within
one month of notification of any
changes you will be taken to have
accepted the changes.
11.1 In the event that you wish to switch
from one pay monthly service plan to
another, both of which include Orange
Care, or from one pay monthly service
plan to another, both of which require
Orange Care to be purchased as an
optional extra then Orange Care will
continue unaffected.
11.2 In the event that you wish to switch
from a pay monthly service plan which
includes Orange Care to a pay monthly
plan which requires Orange Care to be
purchased as an optional extra, the
inclusive Orange Care will automatically
cease.
11.3 In the event that you wish to switch
from a pay monthly service plan which
requires Orange Care to be purchased
as an optional extra to a pay monthly
service plan which includes Orange
Care then from the date such switching
takes effect you will be covered by
Orange Care for the unexpired balance
(if any) of any period under clause 8.1
calculated from the day your phone
increase you will be taken to have
accepted the increase.
9.4 In the event that any tax payable on
premiums should be increased or any
new tax imposed then such increase or
new tax may be passed onto you.
9.5 Where phones share an Orange Group
Service Plan then Orange Care must be
purchased separately for each phone.
9.6 You may terminate Orange Care on or
after the minimum term by giving not
less than 10 days’ notice before a bill
date. As a concession, if you are also
terminating your Orange account then
you may terminate Orange Care within
the minimum term and it will not be
necessary for the notice to expire on
your bill date but in such event you will
10.3 You may request that the policy is
terminated at any time during the 12
month period in which event Orange
will refund to you a pro rata proportion
of the premium for the balance of each
complete month remaining of that
period unless you have already made a
claim on the policy, in which event no
refund will be due.
10 Term and Payments - pay as you go
service plan
10.1 When you are connected to a pay as
you go Service Plan which requires
Orange Care to be purchased as an
optional extra the premium must be
paid in advance.
10.2 The policy only applies to approved and
branded Orange pay as you go phones
13.19
13.20
13 - reference
was first registered on the Orange
network.
Orange Care to a pay as you go
service plan Orange Care will
13 Complaints
11.4 In the event that you wish to switch
from a pay as you go service plan for
which Orange Care has been
automatically cease.
13.1 If you have any queries or complaints
regarding this insurance you should in
the first instance address this to
11.7 In the event that you wish to switch
from a pay monthly service plan for
which Orange Care has been
purchased to a pay monthly service
plan which requires Orange Care to be
purchased as an optional extra, Orange
Care will automatically cease. Orange
will refund to you a pro rata proportion
of the premium for the balance of each
complete month remaining of that
period, unless you have already made a
claim on the policy in which event no
refund will be due.
Orange. Business customers can call
158 from their Orange phone or
purchased as an optional extra, Orange
Care will automatically cease but in
such event you will not be entitled to
any refund of premiums paid.
07973 100 158 from any other phone.
Alternatively, write to Orange Insurance,
Senhouse Road, Darlington, DL1 4YG.
13.2 If you are not satisfied with the way a
complaint has been dealt with you
should write to HSBC Insurance
Brokers Limited, Quay West, Trafford
Wharf Road, Manchester, M17 1PL.
13.3 If you remain dissatisfied, HSBC
Insurance Brokers, as a member of the
General Insurance Standards Council,
is also a member of a registered
12 Claims
12.1 To make a claim under this insurance
you should call 158 from your Orange
phone or 07973 100 158 from any
other phone. Alternatively, write to
Orange Insurance, Senhouse Road,
Darlington, DL1 4YG. Your claim will be
handled fairly and promptly.
12.2 In certain circumstances, particularly
where there is a dispute over your claim
Orange may refer the matter to
11.5 In the event you switch from a pay as
you go service plan to a pay monthly
service plan which includes Orange
Care then from the date such switching
takes effect you will be covered by
Orange Care for the unexpired balance
(if any) of any period under clause 8.1
calculated from the day your phone
was first registered on the Orange
network.
independent dispute resolution
scheme. They will advise you how you
can contact this scheme.
13.4 In so far as general insurance products
are concerned, Orange is monitored by
HSBC Insurance Brokers Limited who
are members of the General Insurance
Standards Council.
independent Chartered Loss Adjusters
for investigation and review.
11.6 In the event you switch from a pay
monthly Service Plan inclusive of
13.21
13.22
13 - reference
pay monthly
terms and conditions
Connection
Minimum Term
the period of 12 months commencing on the
date of Registration.
Price Guide
the process of giving you access to a
Service. ‘Disconnection’ and
‘Re-connection’ have a corresponding
meanings.
a publication which lists our current Charges
and which is updated from time to time.
Price Plan
a bundle of airtime and supplementary
Services offered by Orange for an agreed
monthly payment.
Monthly Billing Date
1
definitions
the day in each month on which your billing
statement will be issued after you have been
connected.
Contract
The following words and expressions shall
have the following meanings:
Accessories
products approved by Orange which you
use in conjunction with your phone.
They include (without limitation) batteries,
chargers, car kits, headsets and carry cases.
Account
the terms and conditions described in this
leaflet which are binding on both you and
Orange for each phone you connect to the
Orange network.
Network
Registration
the public telecommunications system by
which Orange makes Services available in
the United Kingdom.
our acceptance of your application for
Services and our record of your Customer
and User data prior to Connection. Register
has a corresponding meaning.
Roaming
An optional Service which allows you to use
your Phone on other operators’ networks,
usually in foreign countries.
Customer Literature
printed matter published by Orange which
provides information on Orange Services.
It may be distributed with new Phones or in
mailings to some or all Orange Customers.
Deposit
refundable amount that Orange may ask you
to pay before we Connect or Re-connect
you to the Network or before providing any
Service.
Orange Additional Services
optional Services (including Roaming and
International Calling) which cost extra
whether they are supplied in conjunction with
Price Plans or outside Price Plans.
Orange
Orange Personal Communications Services
Limited, or any organisation that may
succeed it as the assignee of this Contract.
Phone
a mobile telephone (excluding Accessories,
but including the charging unit and SIM
which remains the property of Orange) which
is approved by Orange for connection to its
Network.
our records of your payments and
outstanding Charges, plus your personal
details.
Services
Bar
Network and other Services, including
Orange Additional Services, provided or
procured by us for you to use.
SIM
a card or other device which contains your
personal telephone number and which is
programmed to allow you to access the
Network.
a block placed by us on some or all of the
Services you normally use (except for calls to
emergency services).
Line 1 and Line 2
Charges
Line 1 is the primary means by which you
have access to the Services. Line 2 is a
second line on the same phone with its own
phone number.
all charges for Services, as published in our
periodically updated Price Guide.
These include any reasonable administration
charges.
13.23
13.24
13 - reference
Suspension
3
provision of Services
works. These may result in some or all
of the Services becoming temporarily
unavailable. In such cases, we'll do
everything we can to provide alternative
Services and to keep the period of non-
availability to a minimum. However,
some interruption may be inevitable.
3.3.2 We also reserve the right to
Suspend Services if a complaint
has been made against you.
The complaint will be thoroughly
investigated, and Services will
remain suspended until we know
the results of that investigation.
Any complaint you make will
similarly be thoroughly
the temporary disconnection of Services.
Suspend has a corresponding meaning.
User
you, or another person named by you, who
is authorised to incur Charges to your
Account.
what we aim to provide in the UK
3.1 We will take all reasonable steps to
make all Services available to you at all
times. The Services are only available
within the range of the base stations
that make up our Network. However,
please note that:
2
your Contract and the Minimum Term
suspension of Services if you break
your Contract
3.1.2 the quality and availability of
Services may sometimes be
investigated.
your Contract runs for at least 12
months
2.1 For each Phone you own, your
Contract starts on the date of
Registration and has a Minimum Term
of 12 months.
3.3 We may suspend some or all of the
Services you use, without giving you
notice, if we have good reason to
believe that you haven't complied with
one or more of the terms of your
Contract.
affected by factors outside our
control - such as local physical
obstructions, atmospheric
suspension of Orange Additional
Services
3.4 We reserve the right to suspend, either
temporarily or permanently, part or all of
any Orange Additional Service on giving
reasonable notice.
conditions, other causes of radio
interference, and faults in other
telecommunication networks to
which the Network is connected.
3.2.2 the quality of our Services may not
be at its best inside buildings or
below ground.
3.3.1 If you don't pay your bill within the
time stipulated in Condition 6.2,
we reserve the right to place a Bar
on all outgoing calls from your
Phone (with the exception of calls
to the emergency services). This
Bar will remain in force until you've
paid everything you owe us. At
our discretion, we may charge
you for Re-connection and
what happens when the minimum
term ends
monitoring the Services you use
3.5 For the purposes of good management
and security, we may need to monitor
the contents of any text message you
send from time to time. We may also
tape conversations between you and
our customer services for training
purposes.
2.2 After the Minimum Term ends, we
will continue to supply you with
Services as normal until your Contract
is terminated in any of the ways
described in Section 4.
Services may sometimes be affected
by maintenance and upgrading
3.2 The Network and the Services may
from time to time require upgrading,
modification, maintenance or other
removal of the Bar.
13.25
13.26
13 - reference
roaming Services outside the UK
3.6 Roaming relies on the
Term agreement (except in the
circumstances set out in
Office in the Monthly Digest of
Statistics in any 12-month period;
or
4.4.3 we have good reason for believing
that any information you have
telecommunications systems of foreign
networks, over which we have no
control. We cannot therefore offer any
guarantees about roaming services.
Conditions 4.3 and 15.1). You'll
be entitled to a rebate of 5% of
that total if you terminate your
Contract up to and including the
first day of the eleventh month of
the Minimum Term.
given us is false or misleading;
4.4.4 you become insolvent within the
meaning of Section 123 of the
Insolvency Act 1986, or bankrupt,
or if we have good reason for
believing that you are unable to
pay the Charges
4.4.5 in addition, we may terminate your
Contract at any time after the
4.3.2 the variations we have made have
been imposed on us as a direct
result of new legislation, statutory
instrument, government regulation
or licence; or
4.3.3 the variation relates solely to an
Orange Additional Service, in
which case you may cancel that
Orange Additional Service in
accordance with Condition 15.1.
4
your rights to terminate this Contract
terminating your Contract after the
Minimum Term
terminating your Contract because
Orange has changed its terms
4.3 You may also terminate your Contract if
we vary its terms, resulting in an
excessive increase in the Charges or
changes that alter your rights under this
Contract to your detriment.
4.1 You may terminate your Contract to
expire at anytime after the Minimum
Term by giving us at least one month's
written notice. You are free to restore
your Contract throughout this notice
period, should you change your mind.
Minimum Term has expired by
giving you at least one month's
written notice.
termination of your Contract by
Orange
disconnection of your Service by us
without written notice
In such cases you would need to give
us at least 14 days’ written notice prior
to your Monthly Billing Date (and within
one month of us telling you about the
changes). However, this option does
not apply if:
4.4 We may terminate your Contract
immediately at any time in respect of
any or all the Phones owned by you, in
whole or in part, by giving you written
notice if:
4.5 If we have good reason for believing
that you have breached Conditions
6.4.2, 6.4.3, 6.4.4 or 6.4.5, we reserve
the right to disconnect you from
Network Services without notice.
In such circumstances, we may also
give you written notice that if you fail to
correct this breach of Conditions within
7 days, we may terminate your
Contract with immediate effect.
terminating your Contract during the
Minimum Term
4.2 You may terminate your Contract
before the Minimum Term has expired if
you pay us:
4.4.1 you fail to pass any credit
assessments which we may
reasonably consider to be
necessary from time to time;
4.4.2 you fail to pay any of your bills
from Orange on time;
4.3.1 we have increased the Charges
by an amount equal to or less
4.2.1 all Charges that are due, plus
4.2.2 a lump sum equivalent to the total
of all the monthly Charges still
remaining on your initial Minimum
than the percentage increase in
the All Items Index of Retail Prices
published by the Central Statistical
13.27
13.28
13 - reference
termination of your Contract by Orange
4.6 Orange reserves the right to terminate
your Contract immediately if:
refund any pre-paid Charges that
have not been used up.
6
your responsibilities
If your Service has been
Disconnected, either at your
request or ours, you will remain
responsible for paying any
outstanding Charges.
when your payments are due
4.6.1 you have failed to correct a
breach of Conditions 6.4.2, 6.4.3,
6.4.4 or 6.4.5 within 7 days of
being given written notice to do so
4.6.2 you have breached conditions
6.4.1, 6.4.6 or 6.4.7 and have
failed to correct that breach within
7 days of being given written
termination and Line 2
6.1 Ordinarily we will invoice you monthly in
advance for monthly charges which are
non-refundable, and monthly in arrears
for call and message charges but we
reserve the right to amend the invoicing
period and submit interim invoices to
you. The Connection charge will be
included on your first invoice. Charges
in respect of Services not supplied
directly by us eg Roaming may be
invoiced several months in arrears. VAT
will be added to all invoices at the
relevant rate where applicable. Payment
is due when you receive your billing
statement.
4.8 Termination of your Contract for any
reason connected with Line 1 will result
in automatic termination of Line 2.
penalties for overdue payments
6.2 If payment is not made within 14 days
of its due date, we may charge interest
on all sums outstanding at the rate of
2% above the base rate of National
Westminster Bank Limited. This interest
will be charged on a per annum basis
calculated daily.
5
after Termination
what to do after Termination of your
Contract
notice to do so.
5.1 Termination of your Contract is subject
to you paying us any money you owe
us and us paying you any money we
owe you. After termination, it is your
responsibility to cancel any direct
termination because Orange is no
longer able to provide access to our
Network
payment methods
4.7 If, for reasons beyond our control, we
are no longer able to provide Network
Services, we will either:
6.3 Ordinarily we will accept payment of
Charges by credit card, debit card,
cheque, direct debit and electronic
transfer, but we reserve the right to
refuse any payment method if we have
reasonable cause to believe such
payment will be dishonoured.
debits, standing orders, credit card
mandates or other authorisations you
may have given for periodic payments
to be made to us by third parties.
6.1.1 You will be responsible for paying
all Charges on your Account,
4.7.1 make arrangements for you to be
supplied with equivalent Services
by another network at no extra
cost to you; or
whether or not they have been
accrued by you personally. You
will also be responsible for any
4.7.2 accept written notice from you
that you wish to terminate your
Contract. In such cases we will
extraordinary costs incurred in
administering your Account,
including collecting any payments.
things that you agree to do
13.29
13.30
13 - reference
6.4 Recognising that good management
and security of the Services is
important to all Orange customers, you
agree that you will:
6.4.4 not cause, nor knowingly allow
others to cause, any nuisance,
annoyance or inconvenience,
whether to us or to any of our
customers, by any means
7
multiple users
9
information supplied by you
Where there are one or more Users
other than you under your Contract,
you remain liable for all Charges
incurred to your Account by those
Users.
the details you give us must be
correct
6.4.1 provide whatever proofs of your
identity and address that we
consider reasonably necessary
from time to time.
9.1 By applying for Registration or for
Orange Additional Services, you
undertake to provide your correct
name, address and other factual
information. You also confirm that:
9.1.1 the person stated to be
authorised to sign for a company
or firm is duly authorised.
including the use of the Network
for persistently sending unsolicited
communications without
Whilst photocopy or fax copies
are usually acceptable we do
reserve the right to request the
original document;
reasonable cause;
8
Line 2 - limitations on usage
6.4.5 not act in a way, whether
knowingly or otherwise, which will
impair the operation of the
Network or any part of it, or put it
in jeopardy;
6.4.6 use only Phones and Accessories
approved for use with the
Suspension of Services
8.1 If we Suspend Services on Line 1,
Services on Line 2 will automatically be
Suspended also.
6.4.2 keep confidential, and not
disclose to any third party, your
account password or any
9.1.2 any individual applying as a
member of a company is of full
contractual capacity and is able
both to pay for the Services he or
she has requested and to meet
his or her other obligations under
your Contract.
personal identification code,
number or name issued by us
permitting access to the Services;
6.4.3 not use the Services for any
improper, immoral, fraudulent or
unlawful purposes or for the
sending of any communication
which is of an offensive, abusive,
indecent, obscene or menacing
nature;
text messages
Network, and comply with all
relevant legislation or regulation
relating to their use;
8.2 It is not possible to send or receive text
messages on Line 2.
6.4.7 comply with any reasonable
instructions issued by us which
concern your use of the Services,
and co-operate with us in our
reasonable security and other
checks (which may include us
making phone calls to you).
Talk Plan
8.3 You may not have a higher Price Plan
on Line 2 than you have on Line 1.
what happens if we suspect the
details you give us aren’t correct
9.2 If we suspect, on reasonable grounds,
that information has been supplied to
us without the knowledge of the person
named, or that an application is
13.31
13.32
13 - reference
unauthorised or contains false
you is incorrect, we will review your
eligibility. However, we cannot accept
responsibility for the accuracy of
information provided from the
databases of credit reference agencies.
Nor can we accept any liability for the
consequences of our declining to
Connect you.
12 SIM Card
it's your responsibility to keep your
practicable, but we reserve the right to
charge you for doing so.
particulars, we may delay Connection
or Suspend Services to your Phone
while we investigate further. Following
our investigation, we will Connect or
reinstate the Services unless we have
grounds to terminate.
You acknowledge that you will have no
claim against us in respect of any delay
or Disconnection caused as a result of
the operation of this Condition.
SIM Card safe
your SIM Card and other networks
12.3 The SIM Card supplied with your
Phone enables the Phone to work on
our Network only - with the exception
of Phones which can access Roaming
Services. However, after the Minimum
Term we will lift this restriction at your
request, provided all your payments of
Charges are up to date and you pay
the current administration charge.
12.1 Any SIM Card we supply to you
remains our property, but it is your
responsibility to keep it safe.
SIM Cards are easily damaged and
should be handled with care. We will
replace free of charge any SIM Card
found to be defective through faulty
design or workmanship. In any other
circumstances, however, we may
charge for replacing it. We reserve the
right to recall any SIM Card from you at
any time to enhance or maintain the
quality of the Services.
11 deposits
deposits are held for 12 months
11.1 We may request a Deposit from you:
a) before Connection
10 credit assessments
your application is subject to credit
status
b) before making Orange Additional
Services available to you, or
c) before reinstating the Services after
Suspension.
The software in the SIM Card and the Phone
is either owned by or licensed to Orange
which grants you a non-exclusive licence to
use it for accessing the Services for the
duration of your Contract and not otherwise.
10.1 All applications for Registration and
Orange Additional Services are subject
to credit assessment before we can
connect you to the Network. If our
assessment of you does not meet our
normal requirements we reserve the
right to decline to Connect you or to
supply Orange Additional Services.
Alternatively, we may ask you to lodge
a Deposit with us before we Connect
you. If you believe our assessment of
Deposits will be held for 12 months from the
date of receipt and then refunded. We do not
pay interest on Deposits. If you owe us
money, we may set off Deposits against the
amount due to us. If there is a balance left
over in such cases, we will remit this to you
either by cheque or by crediting your
Account.
what to do if your SIM Card is lost,
stolen or damaged
12.2 You must inform us immediately if the
SIM Card supplied to you is lost, stolen
or damaged. You will remain liable for
all Charges incurred until you do so.
We will send you a replacement SIM
Card as soon as reasonably
13.33
13.34
13 - reference
13 directory and Caller id
Plans and add to or cancel Additionals
by giving us not less than 10 days’
notice before your Monthly Billing Date
(subject to the terms of any promotional
offers you have accepted).
Orange Additional Services will be
notified in Customer Literature.
The terms of your Contract, including
Charges current on the date when you
take up the offer of any Orange
Additional Service, will apply to it,
subject to any special promotional offer
made by us and accepted by you.
b) in a text message sent by us to your
Phone.
c) communicated directly by any
means.
what to do if you want your number
to remain private
13.1 We will enter your Orange number in
directories, and our Network will allow
the display of your Orange number on
receiving handsets. If you prefer not to
allow either of these options, please let
us know in writing.
17 assignment of Contract and change
of ownership of phone
We do, however, reserve the right to
vary the terms of this Contract from
time to time and to make changes to
your Price Plan. We acknowledge that if
we do increase the Charges, withdraw
Orange Additional Services or introduce
new mandatory Charges - or if your
contractual rights are affected to your
detriment - you may terminate your
Contract in accordance with Condition
4.3. If you do not give notice within one
month of our notifying you of any
change(s), you will be taken to have
accepted the change(s).
your Contract is personal to you
17.1 Your Contract is personal to you and
you may not assign it. However, we
may at our discretion allow you to:
a) nominate a User other than yourself
while you remain primarily liable to us
under your Contract.
16 customer literature
14 phones
please read all the information we
send you
your phone is not a part of your
Contract
14.1 Your Phone and Accessories are
acquired by you outside the terms of
your Contract.
16.1 We update our Customer Literature
from time to time. Information on
various topics is mailed to Customers
with their monthly billing statements
and is available on request from us.
You are asked to read your Customer
Literature and to keep it until it is
superseded. We regard you as having
been given any information if it is either:
a) included in a mailing addressed
to you;
b) terminate your Contract on short
notice if you have transferred title to
your Phone to a new customer who
has Connected the Phone to our
Network.
15 changes to your Contract
we reserve the right to make
changes to your Contract
15.1 When you Register you are asked to
choose a Price Plan and to indicate
which Orange Additional Services you
require. You may switch between Price
new services
We may assign our rights to your
Contract only if such assignment is on
terms which are at least as
advantageous to you as those set out
in your Contract.
15.2 We are continuously enhancing our
existing Services as well as adding new
services, particularly Orange Additional
Services. Charges for, and any special
terms and conditions attached to,
13.35
13.36
13 - reference
18 liability
damage which is:
a) direct financial loss.
b) direct physical damage to or loss of
property resulting from our breach of
contract or negligence while
providing Services.
19 general
changes to your Contract
19.1 Subject to Condition 15.2, your
Contract may be varied or amended
only by the express mutual agreement
of both parties. A party seeking to rely
on such variation or amendment must
produce evidence of the other party's
agreement to it.
c) any disclosure required as a result of
an order of any court of competent
jurisdiction or by statutory authority.
circumstances in which neither of us
accepts liability
18.1 Except as provided in this Condition
18, neither party shall be liable to the
other, whether in contract or tort or
otherwise, for any loss or damage
which is:
delivering communications to you
19.3 All notices to be served in accordance
with your Contract must be served by
post or facsimile. We can in addition
serve notice to you by text message.
They will be deemed served 48 hours
after they are sent, or on earlier proof of
delivery. All invoices and notices served
by post will be sent to the address
given by you on Registration unless you
notify us of a change to this address.
Any waiver, concession or extra time
we may allow you is limited to the
specific circumstances in which it is
given and does not affect our rights in
any other way.
factors beyond our control
18.3 We will not be liable to you if we are
unable to perform an obligation or
provide the Services to you because of
any factor outside our control, including
but not limited to Acts of God, industrial
action, default or failure of a third party,
war, governmental action, or by any act
or decision made by a court of
a) not the fault of the other party;
b) indirect and/or not reasonably
foreseeable.
disclosure of information to third
parties
c) loss of business, profits, savings,
revenue, use or goodwill whether
caused to the other party through
any breach of your Contract or any
matters arising under it. Neither party
excludes liability for negligent acts or
omissions causing death or personal
injury to any person.
19.2 You agree to the disclosure to any
telecommunications company, debt
collection agency, credit reference
agency, credit or fraud monitoring
scheme, security agency or credit
provider of:
competent jurisdiction.
your maximum liability
18.4 Subject to Condition 18.1, your liability
is limited to payment of all outstanding
Charges due in accordance with the
provisions of your Contract.
a) any information relating to your
Contract, including your personal
financial information and details of
how you have performed in meeting
your obligations under your Contract;
b) any disclosure as may be within our
Data Protection Act registration.
maximum liability of Orange
18.2 Subject to Condition 18.1, we limit our
legal liability up to a maximum of three
thousand pounds per claim or a series
of related claims for any loss or
disputes between you and us
19.4 You may request that disputes between
you and us are referred to arbitration
under our Code of Practice for
Consumer Affairs. We will supply a
13.37
13.38
13 - reference
copy of our Code of Practice for
Consumer Affairs to you on request.
declaration of conformity
index
Siemens Information and Communication
mobile hereby declares that the phone
described in this user guide is in
compliance with the essential requirements
and other relevant provisions of European
Directive 1999/5/EC (R&TTE).
Orange company details
19.5 Our Company Registration Number is
2178917 and our Registered Office is
at St James Court, Great Park Road,
Almondsbury Park, Bradley Stoke,
Bristol, BS32 4QJ.
14
The declaration of conformity (DoC)
concerned has been signed. Please call the
company hotline if you require a copy of
the original.
■
index
governing law
19.6 Your Contract is to be interpreted in
accordance with the Laws of England
and Wales.
13.39
14 - index
index
Waiting
Caller id
2.5
2.6
7.5
9.6
h
m
Help
1.5
2.5
8.1
Memory
Phonebook
a
Conference calling
Currency converter
Hold a call
Hotkeys
3.1
1.3
2.4
2.5
Accessories
7.6
9.1
Menu map
Missed calls
Mute
Alarm clock
Answer Phone
see Orange Answer Phone
Answer a call
Appearance
d
i
Data and Fax modem
Dialling
7.3
Information menu
2.3
8.6
see Orange Information menu
International services
pay monthly customers
network selection
o
Voice
3.7
4.4
12.1
12.1
12.3
12.5
Orange Answer Fax
Orange Answer Phone
Answer Phone Call Return
Answer Phone PIN
checking from any other phone
messages
7.2
4.1
4.1
4.3
4.3
4.1
4.2
4.2
7.4
10.1
3.2
7.1
Appointments
Automatic keylock
9.2
Divert a call
1.2 & 10.6
Directory Enquiries
see Orange Directory Enquiries
Answer Phone and GPRS
b
Babysitter
Bookmarks
Business card
10.4
6.5
e
j
Emergency calls
Email 5.6
13.3
Java™
11.1
1.2
personal greeting
shortcuts
3.9
k
Orange Assistant
Orange Care
c
f
Keypad lock
Calculator
Calls
9.6
2.1
Fax and data
Orange Directory Enquiries
Orange Fax and Data
Orange Text Media services
Orange Information menu
Orange 177
see Orange Fax and Data
Filesystem
l
Answering
Barring
Length
List
2.3
10.5
9.7
9.5
Left soft key
Line 2
8.1
4.4
6.6
6.7
6.7
9.2
g
9.7
2.1
Games
GPRS
Groups
11.1
6.2
Orange 277
Make a
Mute
Organiser
2.5
3.6
14.1
14.2
14 - index
notes
p
t
Phonebook
Taking a second call
Text Media
2.5
Call using your phonebook
3.2
3.4
3.3
3.1
1.1
5.1
8.2
Groups
see Orange Text Media
Text messages
Attach a picture
Attach a ring tone
Group Text Messaging
Send
Phonebook options
Store a name and number
Phone display
Predictive text
Profiles
5.3
5.3
5.4
5.1
5.3
5.1
8.3
Templates
r
Write
Record number
Redialling
3.7
2.3
9.7
8.3
Tones
Review your calls
Ring tone
v
Voice commands
Voice dialling
Voice Media
see Orange 177
Voice memo
Volume
8.1
3.7
s
Safety
13.1
8.6
Screensaver
Scroll keys
8.5
2.2
1.2
Security codes
SIM Card PIN
Soft keys
10.4
10.2
1.1
w
WAP
6.1
6.5
6.2
Sound settings
Standard text mode
Switch your phone on
Synchronise
8.3
Bookmarks
Connection
5.2
1.2
7.1
14.3
notes
notes
contact Orange
notes
Orange Business Customer Services are available 24 hours a day, seven days a week, 365 days a year.
The numbers in Orange can be called from any phone by adding the prefix 07973 100.
Orange services
Business Customer Services 158†
Visit the Orange business website to find
out more about Orange Business products
and services.
Directory Enquiries
International Directory
Enquiries
118 000*
118 880*
100†
Operator Services
Orange Multi Media
If you have a query about your phone or
an Orange service, contact your Orange
account holder or call 07973 100 158.
177* or 277*
If your phone is lost or stolen, contact your
Orange account holder or call 07973 100 158†
Emergency services can be contacted on 999
or 112.
■
Some calls are free from your Orange phone unless you have
an Orange Value Promise Service Plan.
Chargeable services available with your Orange phone.
*
†
Charged at BT ‘F’ rate if you call from a BT fixed line phone.
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