RocketFish 3G MOBILE HOTSPOT RF MFH2 User Manual

3G Mobile Hotspot  
RF-MFH2  
User Guide  
Important safety instructions  
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Read these instructions.  
Keep these instructions.  
Heed all warnings.  
Follow all instructions.  
Do not use this apparatus near water.  
Clean only with a dry cloth.  
Do not block any ventilation openings. Install in accordance  
with the manufacturer's instructions.  
Do not install near any heat sources such as radiators, heat  
registers, stoves, or other apparatus (including amplifiers) that  
produce heat.  
Do not defeat the safety purpose of the polarized or  
grounding-type plug. A polarized plug has two blades with one  
wider than the other. A grounding type plug has two blades and  
a third grounding prong. The wide blade or the third prong are  
provided for your safety. If the provided plug does not fit into  
your outlet, consult an electrician for replacement of the  
obsolete outlet.  
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9
10 Protect the power cord from being walked on or pinched  
particularly at plugs, convenience receptacles, and the point  
where they exit from the apparatus.  
11 Only use attachments/accessories specified by the  
manufacturer.  
12 Unplug this apparatus during lightning storms or when unused  
for long periods of time.  
13 Refer all servicing to qualified service personnel. Servicing is  
required when the apparatus has been damaged in any way,  
such as power-supply cord or plug is damaged, liquid has been  
spilled or objects have fallen into the apparatus, the apparatus  
has been exposed to rain or moisture, does not operate  
normally, or has been dropped.  
14 To reduce the risk of fire or electric shock, do not expose this  
device to rain, moisture, dripping, or splashing, and no objects  
filled with liquids, such as vases, shall be placed on it.  
15 The wall plug is the disconnecting device. The plug must remain  
readily operable.  
RF-MFH2 3G Mobile Hotspot  
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16 Batteries should not be exposed to excessive heat such as  
sunshine, fire, or the like.  
Caution: Danger of explosion if battery is incorrectly replaced.  
Replace only with the same or equivalent type.  
Additional safety instructions  
Avoid storing your hotspot in extreme temperatures.  
Store your hotspot in a dry and clean environment.  
Do not place any labels on your hotspot because a label could  
alter the sensitivity of the antenna.  
Do not force the power cord into the micro USB port.  
Do not apply force to the top or bottom of your hotspot.  
Battery tips and safety instructions  
Some batteries perform best after several full charge/discharge  
cycles. Battery life depends on the network, signal strength,  
temperature, features, and accessories you use.  
Always use the original supplied battery and charger. The  
warranty does not cover damage caused by unapproved  
batteries and/or chargers.  
New batteries or batteries stored for a long time may take more  
time to charge.  
When charging your battery, keep it near room temperature.  
When storing your battery, keep it uncharged in a cool, dark, dry  
place.  
Never expose batteries to temperatures below 14°F (-10°C) or  
above 113°F (45°C).  
Never leave your hotspot in an unattended vehicle due to  
uncontrollable temperatures that may be outside the desired  
temperature for your hotspot or battery.  
It is normal for batteries to gradually wear down and require  
longer charging times.  
If you notice a change in your battery life, you probably need to  
purchase a new battery.  
Proper battery use and disposal  
Contact your local recycling center for correct battery disposal.  
Warning: Never dispose of batteries in a fire because they may  
explode.  
Warning: In event of a battery leak:  
Do not allow the liquid to come in contact with the skin or the eyes.  
If contact has been made, wash the affected area with large  
amounts of water and seek medical advice.  
Seek medical advice immediately if a battery has been swallowed.  
Do not disassemble or open, crush, bend or deform, puncture,  
or shred the battery.  
RF-MFH2 3G Mobile Hotspot  
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Do not short circuit a battery or allow metallic or conductive  
object to contact the battery terminals.  
Battery usage by children should be supervised.  
Avoid dropping your hotspot or the battery. If hotspot or the  
battery is dropped, especially on a hard surface, and you  
suspect damage, take it to a service center for inspection.  
Introduction  
Congratulations on your purchase of the 3G mobile hotspot (MiFi®  
RF-MFH2). This hotspot represents the state of the art in Wi-Fi  
hotspot design and is designed for reliable and trouble-free  
performance.  
Features  
3G mobile hotspot (MiFi® RF-MFH2)  
3G Internet On-the-Go  
Compatible with Wi-Fi enabled devices (PCs, smartphones, MP3  
players, and eReaders)  
Connect with up to five Wi-Fi devices simultaneously  
Package contents  
3G mobile hotspot  
Rechargeable lithium-ion battery  
A/C charger  
User Guide  
Quick Start Guide  
Best Buy Connect  
Welcome to Best Buy Connect. We offer flexible mobile broadband  
options that let you connect to the Internet from practically  
anywhere in the US. Using Best Buy Connect’s mobile broadband  
service, you can browse the Internet, access files, and send e-mail  
when you are on the go. We’ll activate your service and keep you  
connected with personal help and specialized support.  
To access your online account, log on to:  
Or click Manage My Account in the Connection Manager application.  
RF-MFH2 3G Mobile Hotspot  
5
       
Components  
#
Item  
Description  
1
Reset button  
Resets your hotspot to the factory defaults. See  
“Resetting your hotspot” on page 17.  
2
3
Battery compartment  
(power button) and LED  
Insert the battery into this slot. See “Removing the tab  
and charging the battery” on page 8.  
Press to turn your hotspot on or off.  
The LED indicates power, battery, and roaming activity.  
See “Power button LED” on page 7.  
4
5
Micro USB port  
Plug the A/C charger into this port.  
Service status LED indicator Indicates service and data modes. See “Service status LED  
indicator” on page 7.  
Note: The label on the bottom of your hotspot includes the  
preconfigured name of your network (SSID) and your network  
password (also called a network key).  
RF-MFH2 3G Mobile Hotspot  
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Power button LED  
LED color  
Not lit  
LED behavior  
Description  
Your hotspot is not turned on.  
Solid  
Solid  
Your hotspot is turned on and roaming.  
Blue  
Green  
Red  
Your hotspot is turned on and the battery  
is fully charged.  
Blinking  
Your hotspot is turned on and in hibernate  
mode.  
Blinking  
Your battery is critically low.  
Solid  
The battery is charging.  
Blinking  
Your hotspot has experienced an error.  
Reset your hotspot to the factory defaults.  
For more information, see “Resetting your  
hotspot” on page 17.  
Amber  
Service status LED indicator  
LED color  
Not lit  
LED behavior  
Description  
Your hotspot is not turned on.  
Solid  
Your hotspot is turned on, but it is not  
receiving or sending data.  
Slow blinking  
Your hotspot is turned on, but you do not  
have service.  
Green  
Intermittent blinking  
Your hotspot is turned on and is sending or  
receiving data. The blinking speed  
depends on the data transmission rate.  
RF-MFH2 3G Mobile Hotspot  
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System requirements  
For Wi-Fi connection, a device supporting Wi-Fi 802.11 b/g  
Windows® 7, Windows Vista®, Windows® XP, or Mac OS® X 10.4,  
10.5, 10.6  
40 MB hard drive space  
128 MB of memory (RAM)  
Using your hotspot for the first time  
Removing the tab and charging the battery  
Before you use your hotspot for the first time, you need to install and  
fully charge the battery (at least four hours).  
To remove the tab and charge the battery:  
1
2
Turn your mobile hotspot over so the bottom is facing up.  
Pull the plastic tab under the battery compartment cover out in  
the direction of the arrow.  
3
Connect the micro USB end of the AC wall charger to the  
micro USB port on your hotspot.  
RF-MFH2 3G Mobile Hotspot  
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4
Plug the other end of the AC wall charger into a power outlet.  
Charge for at least two and a half hours (four hours  
recommended).  
Caution: Use only an approved charging accessory to charge your  
mobile hotspot. Use of an incompatible charger may cause  
damage to your hotspot and void the warranty.  
Note: For tips and safety information about battery usage, see  
“Important safety instructions” on page 3.  
Turning your mobile hotspot on and off  
To turn on your mobile hotspot:  
Press and hold the button until the power LED lights solid  
green.  
To turn off your mobile hotspot:  
Press and hold the button until the power LED turns off.  
RF-MFH2 3G Mobile Hotspot  
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Connecting to your hotspot using Wi-Fi  
You can connect as many as five Wi-Fi-enabled devices.  
To connect to your hotspot using Wi-Fi:  
Note: Disconnect your mobile hotspot from the power supply before  
starting activation.  
Tip: The default network name (SSID) for your mobile hotspot is Best  
Buy Connect xxxx Secure. Your SSID and 11-digit network key are  
printed on the back of your hotspot. (The xxxx are the last four  
characters of your hotspot’s MAC address.)  
1
2
Press the power button on your hotspot. The power button LED  
lights.  
Use your Wi-Fi manager on your device to connect it to your  
hotspot. The settings in your Wi-Fi manager must match your  
hotspot settings.  
The default network name (SSID) and password for your hotspot  
are on the label on the back of the hotspot. The SSID and  
password also appear on the Quick Setup Guide.  
Open your Web browser and enter http://bestbuyconnect.mifi or  
http://192.168.1 into the address bar, and press Enter or Return.  
Follow the directions on the screen.  
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4
Disconnecting from the Internet  
To disconnect from the Internet:  
In a Web browser, type 192.168.1.1 or bestbuyconnect.mifi into the  
address bar, then press Enter or Return. Click Disconnect.  
Open your Wi-Fi manager, then click Disconnect.  
Turn off your hotspot.  
RF-MFH2 3G Mobile Hotspot  
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Customizing settings  
For customization refer to the Comprehensive User Guide posted on  
www.RocketfishProducts.com and also accessible on your hotspot under  
Device Settings.  
To connect to MiFi Device Settings:  
1
Open your Web browser and enter http://bestbuyconnect.mifi or  
http://192.168.1.1 into the address bar, and press Enter or Return.  
At the top of the page, click the link to download the  
Comprehensive User Guide.  
2
Changing the password  
To change the password:  
1
Open your Web Browser, then type http://bestbuyconnect.mifi or  
http://192.168.1.1 in the address bar. The following Web page  
opens.  
RF-MFH2 3G Mobile Hotspot  
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2
Enter admin in the Login box in the upper right corner, then click  
Login.  
3
4
Click Password in the menu bar. The Password section opens.  
Type the current password in the Current Password box. The  
default password is admin.  
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6
Type your new password in the New Password and Verify New  
Password boxes.  
Click Apply.  
Note: Record your new password. If you forget your password, you  
have to reset your hotspot before you can use the Web browser  
interface again.  
RF-MFH2 3G Mobile Hotspot  
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Setting up a temporary hotspot  
You can set up a secure temporary hotspot to let a maximum of five  
devices access your hotspot at one time.  
When set up a temporary hotspot, your hotspot generates a  
temporary network name and network key that you can use to let  
others connect to your mobile hotspot without having to change  
the security settings on your secure profile.  
To set up a temporary hotspot:  
1
2
Click Wi-Fi on the menu bar, then click Wi-Fi Profile.  
Click the Profile list S or T to select Temporary Hotspot. You see a  
new (temporary) network name (SSID) and network key. In the  
example shown below, the temporary network name is Best Buy  
Connect xxxx Temp and the temporary network key is 12345.  
3
Click Apply. Your mobile hotspot restarts, and you must  
reconnect to your wireless network with the temporary network  
name and network key.  
Members of your workgroup can now use the temporary  
network name and network key to connect to your hotspot.  
Tip: Click Generate new values to create a new network name and  
network key.  
RF-MFH2 3G Mobile Hotspot  
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Maintaining  
Do not apply adhesive labels to your mobile hotspot. They may  
cause your hotspot to overheat and alter the performance of  
the antenna system.  
The USB connector should plug easily into your computer’s USB  
port. Forcing the device into a port may damage the connector.  
Protect your hotspot from liquids, dust, and excessive heat.  
Store your hotspot in a safe place, when not in use.  
RF-MFH2 3G Mobile Hotspot  
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Troubleshooting  
Problem  
Solution  
Limited or no service  
• You are outside of your coverage area.  
• Check with your Internet provide to see if there is a  
problem with your account.  
• Move your hotspot to a different location. Walls or  
nearby building may be interfering with your  
reception.  
No power  
• Make sure that the battery is charged. Connect your  
hotspot to a power outlet to recharge the battery for  
at least four hours.  
• Make sure that the battery is inserted correctly and  
securely. See “Removing the tab and charging the  
battery” on page 8.  
Cannot connect to MiFI  
• Check the service LED. See “Service status LED  
indicator” on page 7.  
• Make sure that the connected device is turned on.  
Network does not appear Windows XP:  
in the Network List after 1. In the Control Panel, open Network Connections.  
refreshing the list  
2. Right-click Wireless Network Connection, then click  
Properties.  
3. Click the Wireless Networks tab.  
4. Delete any unused wireless connections from the  
Preferred Networks list, then click OK.  
5. Restart your computer.  
Windows 7:  
1. In the Control Panel. open the Network and Sharing  
Center.  
2. Click Manage Wireless Networks.  
3. Remove any unused wireless connections from the list.  
4. Restart your computer.  
MAC:  
Reboot your computer.  
Network name is in the Make sure that you have entered the correct username  
Network List, but cannot and password. The default password is admin.  
connect  
RF-MFH2 3G Mobile Hotspot  
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Problem  
Solution  
Cannot remember the password Enter the default password located on the label on the  
bottom of your hotspot.  
OR  
Reset your hotspot to the factory defaults. See “Resetting  
your hotspot” on page 17.  
The power button LED constantly Reset your hotspot to the factory defaults. See “Resetting  
blinks amber  
your hotspot” on page 17.  
The hotspot is frozen or “locked” Reset your hotspot to the factory defaults. See “Resetting  
your hotspot” on page 17.  
The hotspot SSID does not appear Make sure that your hotspot is turned on, wait about 15  
in the device’s Wi-Fi network list seconds for the computer to recognize your hotspot, then  
refresh the list.  
RF-MFH2 3G Mobile Hotspot  
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Resetting your hotspot  
Caution: When you reset your hotspot, all settings revert to the  
default values, including your password and any security settings  
you may have configured.  
To reset your hotspot:  
1
2
Make sure that your hotspot is turned on.  
Find the reset button on your hotspot.  
Reset  
button  
3
4
Insert a small, pointed object, such as a paper clip, into the  
pin-hole that protects the reset button, then press down on the  
button for about 15 seconds. Your list of wireless networks will  
now show the original default network when you first  
configured your device.  
Set up you hotspot again and reconfigure it. See “Connecting to  
your hotspot using Wi-Fi” on page 10.  
RF-MFH2 3G Mobile Hotspot  
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Specifications  
Specifications are subject to change without notice.  
General  
Name Best Buy Connect RF-MFH2  
Model RF-MFH2  
Approvals COFETEL, NOM, CDG  
Weight 2.05 oz (58 g)  
Dimensions (W x D x H) 2.32 × 0.35 × 3.5 ins. (59 mm x 9 mm x 89 mm)  
Wireless network (dual mode) CDMA 1X/EV-DO  
Wireless network (Wi-Fi mode) 802.11 b/g  
Default Network Name (SSID) Best Buy Connect (the last 4 digits of the MAC  
address) Secure  
Battery Size: 1150 mAh  
Time to full charge (AC charger):2.5 hrs (when  
not in use)  
Time to full charge (computer USB cable): 7-8 hrs  
(when not in use)  
LED Two: Power and 3G indicators  
Chip set QUALCOMM™ MDM6085  
Interface type micro USB Port for computer  
micro USB for device (cable not included)  
CDMA Technology/Bands  
Technology CDMA Rev A, Rev 0, 1XRTT  
Band designation 800/1900 MHz  
Transmit band 824.7 – 848.31 MHz / 1851.25 – 1908.75 MHz  
Receive band 1851.25~1908.75 MHz / 1931.25~1988.75 MHz  
Environmental  
Operating temperature 14° F to 113° F (-10° C to 45° C)  
Storage temperature -4° F to 149° F(-20° C to 65° C)  
Drop 3.28 feet drop, no damage—fully operational  
Vibrational stability 5 Hz to 500 Hz, 0.1 octave/second  
RF-MFH2 3G Mobile Hotspot  
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Legal notices  
Federal Communications Commission  
Notice (FCC – United States)  
This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant  
to part 15 of the FCC Rules and Industry Canada ICES-003. These limits are designed to provide reasonable protection  
against harmful interference when the equipment is operated in a residential environment.  
This equipment generates radio frequency energy and is designed for use in accordance with the manufacturer’s user  
manual. However, there is no guarantee that interference will not occur in any particular installation. If this  
equipment causes harmful interference to radio or television reception, which can be determined by turning the  
equipment off and on, you are encouraged to try to correct the interference by one or more of the following  
measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and the receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/television technician for help.  
This device complies with Part 15 of the Federal Communications Commission (FCC) Rules.  
Operation is subject to the following two conditions:  
This device may not cause harmful interference.  
This device must accept any interference received, including interference that may cause undesired operation.  
WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION MAY VOID  
THE WARRANTY. THE MIFI DEVICE IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT  
NOVATEL WIRELESS TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION  
DEVICE.  
NOTICE TO CONSUMERS: Any changes or modification not expressly approved by the party responsible for  
compliance could void the user’s authority to operate this equipment.  
NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction  
with any other antenna or transmitter, unless specifically authorized by Novatel Wireless Technologies.  
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that  
are not expressly approved by Novatel Wireless may void your authority to operate the equipment.  
RF Exposure  
FCC Equipment Authorization ID: PKRNVWMIFI2200  
This device is only authorized for use in Mobile applications. At least 8 inches (20 cm) of separation between the  
antenna and the user’s body must be maintained at all times.  
SAR Levels  
The FCC has granted an Equipment Authorization for this wireless modem with all reported SAR levels evaluated as in  
compliance with the FCC RF exposure guidelines.  
RF-MFH2 3G Mobile Hotspot  
19  
 
Cellular Service Agreement  
3G Mobile Hotspot uses a wireless digital service that is furnished by Best Buy Connect, a mobile virtual network  
operator ("MVNO"). The MVNO disclaims all liability of any nature to the customer and any third party, whether  
direct, indirect, incidental or consequential, arising out of the customers's user of the 3G Mobile Hotspot, and  
customer agrees that customer shall have no claims against the MVNO of any kind with respect thereto.  
RF-MFH2 3G Mobile Hotspot  
20  
One-year limited warranty  
Rocketfish Products (“Rocketfish”) warrants to you, the original purchaser of this new RF-MFH2 (“Product”), that the  
Product shall be free of defects in the original manufacture of the material or workmanship for one (1) year from the  
purchase of the Product (“Warranty Period”). This Product must be purchased from an authorized dealer of Rocketfish  
brand products and packaged with this warranty statement. This warranty does not cover refurbished Product. If you  
notify Rocketfish during the Warranty Period of a defect covered by this warranty that requires service, terms of this  
warranty apply.  
How long does the coverage last?  
The Warranty Period lasts for one year (365 days), beginning on the date you purchased the Product. The purchase  
date is printed on the receipt you received with the product.  
What does this warranty cover?  
During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined  
to be defective by an authorized Rocketfish repair center or store personnel, Rocketfish will (at its sole option): (1)  
repair the Product with new or rebuilt parts; or (2) replace the Product at no charge with new or rebuilt comparable  
products or parts. Products and parts replaced under this warranty become the property of Rocketfish and are not  
returned to you. If service of Products and parts are required after the Warranty Period expires, you must pay all labor  
and parts charges. This warranty lasts as long as you own your Rocketfish Product during the Warranty Period.  
Warranty coverage terminates if you sell or otherwise transfer the Product.  
How to obtain warranty service?  
If you purchased the Product at a retail store location, take your original receipt and the Product to the store you  
purchased it from. Make sure that you place the Product in its original packaging or packaging that provides the same  
amount of protection as the original packaging. If you purchased the Product from an online web site, mail your  
original receipt and the Product to the address listed on the web site. Make sure that you put the Product in its  
original packaging or packaging that provides the same amount of protection as the original packaging.  
Where is the warranty valid?  
This warranty is valid only to the original purchaser of the Product in the United States, Canada, and Mexico.  
What does the warranty not cover?  
This warranty does not cover:  
Customer instruction  
Installation  
Set up adjustments  
Cosmetic damage  
Damage due to acts of God, such as lightning strikes  
Accident  
Misuse  
Abuse  
Negligence  
Commercial use  
Modification of any part of the Product, including the antenna  
RF-MFH2 3G Mobile Hotspot  
21  
 
This warranty also does not cover:  
Damage due to incorrect operation or maintenance  
Connection to an incorrect voltage supply  
Attempted repair by anyone other than a facility authorized by Rocketfish to service the Product  
Products sold as is or with all faults  
Consumables, such as fuses or batteries  
Products where the factory applied serial number has been altered or removed  
REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE REMEDY. ROCKETFISH SHALL NOT BE  
LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED  
WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF YOUR PRODUCT, LOST  
BUSINESS OR LOST PROFITS. ROCKETFISH PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE  
PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED  
WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN  
DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL  
APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON  
HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY  
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR  
PROVINCE TO PROVINCE.  
Contact Rocketfish:  
For customer service please call 1-800-620-2790  
Best Buy Connect Customer Care  
(866) 652-4141  
Distributed by Best Buy Purchasing, LLC  
7601 Penn Avenue South, Richfield, Minnesota, U.S.A. 55423-3645  
© 2011 BBY Solutions, Inc.  
All rights reserved. ROCKETFISH is a trademark of BBY Solutions, Inc. Registered in some countries.  
Best Buy ConnectSM is a registered trademark of Best Buy Connect, LLC  
Minneapolis, MN 55402  
© Best Buy Connect, LLC All Rights Reserved  
All other products and brand names are trademarks of their respective owners.  
RF-MFH2 3G Mobile Hotspot  
22  
RF-MFH2 3G Mobile Hotspot  
23  
(800) 620-2790  
Distributed by Best Buy Purchasing, LLC  
7601 Penn Avenue South, Richfield, MN 55423-3645 USA  
© 2011 BBY Solutions, Inc.  
All rights reserved. ROCKETFISH is a trademark of BBY Solutions, Inc.  
All other products and brand names are trademarks of their respective owners.  
10-1094  
ENGLISH  

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