BlackBerry Pearl 9105 Smartphone
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................
Feature availability.....................................................................................................................................................................................................................................
Find more information...............................................................................................................................................................................................................................
Start using your device..............................................................................................................................................................................................................................
Navigation and typing...............................................................................................................................................................................................................................
BlackBerry basics.......................................................................................................................................................................................................................................
Troubleshooting basics..............................................................................................................................................................................................................................
9
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14
Shortcuts.....................................................................................................................................................................................................................................................
BlackBerry basics shortcuts......................................................................................................................................................................................................................
Message shortcuts.....................................................................................................................................................................................................................................
Typing shortcuts.........................................................................................................................................................................................................................................
Media shortcuts..........................................................................................................................................................................................................................................
Calendar shortcuts.....................................................................................................................................................................................................................................
Map shortcuts.............................................................................................................................................................................................................................................
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Phone basics...............................................................................................................................................................................................................................................
Emergency calls..........................................................................................................................................................................................................................................
Conference calls.........................................................................................................................................................................................................................................
Call logs.......................................................................................................................................................................................................................................................
Call waiting.................................................................................................................................................................................................................................................
Call forwarding...........................................................................................................................................................................................................................................
Call blocking...............................................................................................................................................................................................................................................
Fixed dialing................................................................................................................................................................................................................................................
Smart dialing..............................................................................................................................................................................................................................................
TTY support.................................................................................................................................................................................................................................................
Hearing aid mode......................................................................................................................................................................................................................................
Multiple phone numbers...........................................................................................................................................................................................................................
Phone options.............................................................................................................................................................................................................................................
Troubleshooting the phone.......................................................................................................................................................................................................................
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31
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Voice commands........................................................................................................................................................................................................................................
Perform an action using a voice command.............................................................................................................................................................................................
Available voice commands........................................................................................................................................................................................................................
Change the language for voice commands............................................................................................................................................................................................
Turn off choice lists for voice commands................................................................................................................................................................................................
Change the options for voice prompts....................................................................................................................................................................................................
Improve voice recognition.........................................................................................................................................................................................................................
Troubleshooting voice dialing...................................................................................................................................................................................................................
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Email messages..........................................................................................................................................................................................................................................
PIN messages.............................................................................................................................................................................................................................................
SMS text messages....................................................................................................................................................................................................................................
Message list options..................................................................................................................................................................................................................................
S/MIME-protected messages...................................................................................................................................................................................................................
IBM Lotus Notes native encrypted messages.........................................................................................................................................................................................
PGP protected messages..........................................................................................................................................................................................................................
Message shortcuts.....................................................................................................................................................................................................................................
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51
60
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80
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87
Files and attachments...............................................................................................................................................................................................................................
File and attachment basics.......................................................................................................................................................................................................................
Managing files and attachments.............................................................................................................................................................................................................
Documents..................................................................................................................................................................................................................................................
Spreadsheets..............................................................................................................................................................................................................................................
Media files...................................................................................................................................................................................................................................................
Presentations..............................................................................................................................................................................................................................................
91
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95
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99
Media...........................................................................................................................................................................................................................................................
Audio and video files.................................................................................................................................................................................................................................
Video camera..............................................................................................................................................................................................................................................
Camera........................................................................................................................................................................................................................................................
Pictures........................................................................................................................................................................................................................................................
Managing media files................................................................................................................................................................................................................................
Memory and media cards..........................................................................................................................................................................................................................
Transferring and downloading media files.............................................................................................................................................................................................
Media shortcuts..........................................................................................................................................................................................................................................
Troubleshooting media..............................................................................................................................................................................................................................
100
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106
108
109
111
113
116
121
121
Browser........................................................................................................................................................................................................................................................
Browser basics............................................................................................................................................................................................................................................
Browser bookmarks....................................................................................................................................................................................................................................
Web feeds....................................................................................................................................................................................................................................................
Browser options..........................................................................................................................................................................................................................................
Browser security.........................................................................................................................................................................................................................................
Browser push..............................................................................................................................................................................................................................................
Troubleshooting the browser....................................................................................................................................................................................................................
124
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135
138
139
139
Date, time, and alarm................................................................................................................................................................................................................................
Set the date and time manually...............................................................................................................................................................................................................
Get the date and time from the wireless network automatically.........................................................................................................................................................
Change what appears on the display when your device is charging...................................................................................................................................................
Change the clock face...............................................................................................................................................................................................................................
Display a second time zone......................................................................................................................................................................................................................
Turn on bedside clock mode.....................................................................................................................................................................................................................
Set options for bedside clock mode.........................................................................................................................................................................................................
Turn on the alarm.......................................................................................................................................................................................................................................
Silence the alarm.......................................................................................................................................................................................................................................
Change alarm notification options..........................................................................................................................................................................................................
Use the stopwatch.....................................................................................................................................................................................................................................
Set the timer...............................................................................................................................................................................................................................................
Change timer notification options...........................................................................................................................................................................................................
Troubleshooting date, time and alarm.....................................................................................................................................................................................................
141
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Personal organizer..................................................................................................................................................................................................................................... 146
Contacts......................................................................................................................................................................................................................................................
Calendar......................................................................................................................................................................................................................................................
Tasks............................................................................................................................................................................................................................................................
Memos.........................................................................................................................................................................................................................................................
Categorizing contacts, tasks, or memos..................................................................................................................................................................................................
Calculator....................................................................................................................................................................................................................................................
146
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168
169
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Ring tones, sounds, and alerts..................................................................................................................................................................................................................
Ring tones, sounds, and alerts basics......................................................................................................................................................................................................
LED notification..........................................................................................................................................................................................................................................
Troubleshooting ring tones, sounds, and alerts......................................................................................................................................................................................
172
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175
176
Typing..........................................................................................................................................................................................................................................................
Typing basics..............................................................................................................................................................................................................................................
177
177
Typing input methods................................................................................................................................................................................................................................
Typing options............................................................................................................................................................................................................................................
Spelling checker.........................................................................................................................................................................................................................................
Custom dictionary......................................................................................................................................................................................................................................
AutoText......................................................................................................................................................................................................................................................
Typing shortcuts.........................................................................................................................................................................................................................................
Troubleshooting typing.............................................................................................................................................................................................................................
178
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Change the display language...................................................................................................................................................................................................................
Add a display language.............................................................................................................................................................................................................................
Delete a display language.........................................................................................................................................................................................................................
Change the typing input language..........................................................................................................................................................................................................
Troubleshooting language........................................................................................................................................................................................................................
187
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188
Display and keyboard................................................................................................................................................................................................................................ 189
Backlighting................................................................................................................................................................................................................................................
Display options...........................................................................................................................................................................................................................................
Keyboard.....................................................................................................................................................................................................................................................
Themes........................................................................................................................................................................................................................................................
Troubleshooting display............................................................................................................................................................................................................................
189
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Search..........................................................................................................................................................................................................................................................
Messages, attachments, and web pages.................................................................................................................................................................................................
Organizer data...........................................................................................................................................................................................................................................
195
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199
Synchronization.......................................................................................................................................................................................................................................... 200
About synchronization............................................................................................................................................................................................................................... 200
Reconcile email messages over the wireless network........................................................................................................................................................................... 200
Delete email messages over the wireless network................................................................................................................................................................................ 200
Prerequisites: Synchronizing organizer data over the wireless network.............................................................................................................................................
Synchronize organizer data over the wireless network.........................................................................................................................................................................
About synchronization conflicts...............................................................................................................................................................................................................
201
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201
Manage email reconciliation conflicts..................................................................................................................................................................................................... 202
Manage data synchronization conflicts................................................................................................................................................................................................... 202
About backing up and restoring device data.......................................................................................................................................................................................... 202
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 203
Delete device data, third-party applications, or media card files........................................................................................................................................................ 203
Empty the deleted items folder on your computer from your device................................................................................................................................................... 203
Troubleshooting synchronization............................................................................................................................................................................................................. 204
Bluetooth technology................................................................................................................................................................................................................................ 206
Bluetooth technology basics..................................................................................................................................................................................................................... 206
Bluetooth technology options................................................................................................................................................................................................................... 209
Troubleshooting Bluetooth technology...................................................................................................................................................................................................
213
GPS technology..........................................................................................................................................................................................................................................
About GPS technology..............................................................................................................................................................................................................................
Get your GPS location...............................................................................................................................................................................................................................
Turn off location aiding.............................................................................................................................................................................................................................
Prevent others from tracking your location............................................................................................................................................................................................
214
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Maps............................................................................................................................................................................................................................................................
Map basics..................................................................................................................................................................................................................................................
Maps bookmarks........................................................................................................................................................................................................................................
216
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Map options................................................................................................................................................................................................................................................ 220
Map shortcuts.............................................................................................................................................................................................................................................
Troubleshooting maps...............................................................................................................................................................................................................................
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Applications................................................................................................................................................................................................................................................ 223
About multitasking.....................................................................................................................................................................................................................................
Keep an application running and switch to another application.........................................................................................................................................................
Keep an application running and return to the Home screen..............................................................................................................................................................
Close an application so that it is not running.........................................................................................................................................................................................
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About adding applications........................................................................................................................................................................................................................ 224
About instant messaging applications.................................................................................................................................................................................................... 224
About social networking applications......................................................................................................................................................................................................
Add, update, or return to the previous version of an application using the application center.......................................................................................................
225
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Add an application..................................................................................................................................................................................................................................... 225
View properties for an application........................................................................................................................................................................................................... 225
Delete a third-party application............................................................................................................................................................................................................... 226
Receive a device password prompt before you add an application..................................................................................................................................................... 226
View the size of an application database................................................................................................................................................................................................ 226
Check for application updates.................................................................................................................................................................................................................. 226
Troubleshooting applications...................................................................................................................................................................................................................
227
BlackBerry Device Software...................................................................................................................................................................................................................... 228
About updating the BlackBerry Device Software................................................................................................................................................................................... 228
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 228
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 229
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 229
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 229
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 229
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 230
Troubleshooting BlackBerry Device Software......................................................................................................................................................................................... 230
Wireless network coverage....................................................................................................................................................................................................................... 232
Turn on the connection to the wireless network....................................................................................................................................................................................
Turn off the connection to the wireless network....................................................................................................................................................................................
Turn on or turn off data service or set roaming options........................................................................................................................................................................
Wireless networks that your device connects to....................................................................................................................................................................................
Turn on LED notification for wireless coverage......................................................................................................................................................................................
Check the status of network connections and services.........................................................................................................................................................................
Roaming......................................................................................................................................................................................................................................................
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Preferred wireless network list................................................................................................................................................................................................................. 235
Troubleshooting wireless network coverage........................................................................................................................................................................................... 236
Wi-Fi technology........................................................................................................................................................................................................................................ 238
About connecting to a Wi-Fi network...................................................................................................................................................................................................... 238
Turn on Wi-Fi technology.......................................................................................................................................................................................................................... 238
Connect to a Wi-Fi network...................................................................................................................................................................................................................... 238
Connect to a Wi-Fi network using the Push Button Setup method..................................................................................................................................................... 239
Connect to a Wi-Fi network using the PIN method............................................................................................................................................................................... 239
About Wi-Fi profiles................................................................................................................................................................................................................................... 240
Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 240
Delete a Wi-Fi profile................................................................................................................................................................................................................................. 240
Prevent your device from connecting to a Wi-Fi network.....................................................................................................................................................................
Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually.................................................................................................
Advanced Wi-Fi connection settings.......................................................................................................................................................................................................
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UMA connection settings......................................................................................................................................................................................................................... 244
Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 245
Power, battery, and memory..................................................................................................................................................................................................................... 246
Turn off your device................................................................................................................................................................................................................................... 246
Set your device to turn on and turn off automatically........................................................................................................................................................................... 246
Reset the device......................................................................................................................................................................................................................................... 246
Check the battery power level.................................................................................................................................................................................................................. 246
Extend battery life...................................................................................................................................................................................................................................... 246
Format the device memory or a media card...........................................................................................................................................................................................
View the amount of available memory....................................................................................................................................................................................................
Best practice: Conserving memory on your device................................................................................................................................................................................
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The application memory on my device is low......................................................................................................................................................................................... 248
SIM card...................................................................................................................................................................................................................................................... 249
About the SIM card phone book............................................................................................................................................................................................................... 249
Add a contact to your SIM card................................................................................................................................................................................................................ 249
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 249
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 249
Change a SIM card contact...................................................................................................................................................................................................................... 250
Delete a SIM card contact........................................................................................................................................................................................................................ 250
Store SMS text messages on your SIM card........................................................................................................................................................................................... 250
About SIM card security............................................................................................................................................................................................................................
Protect your SIM card with a PIN code...................................................................................................................................................................................................
Change the SIM card PIN code................................................................................................................................................................................................................
Change the display name for a phone number......................................................................................................................................................................................
251
251
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251
Security........................................................................................................................................................................................................................................................ 252
Security basics............................................................................................................................................................................................................................................ 252
Password keeper........................................................................................................................................................................................................................................ 253
Encryption................................................................................................................................................................................................................................................... 256
Memory cleaning........................................................................................................................................................................................................................................ 259
Certificates.................................................................................................................................................................................................................................................. 260
PGP keys..................................................................................................................................................................................................................................................... 268
Certificate servers......................................................................................................................................................................................................................................
274
Key stores.................................................................................................................................................................................................................................................... 276
Smart cards................................................................................................................................................................................................................................................. 279
Software tokens.......................................................................................................................................................................................................................................... 283
VPN settings............................................................................................................................................................................................................................................... 284
Verify security software............................................................................................................................................................................................................................. 285
Third-party application control................................................................................................................................................................................................................ 285
Troubleshooting security........................................................................................................................................................................................................................... 289
Service books and diagnostic reports......................................................................................................................................................................................................
Service books..............................................................................................................................................................................................................................................
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291
Diagnostic reports...................................................................................................................................................................................................................................... 292
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 294
Accessibility options.................................................................................................................................................................................................................................. 296
About accessibility options....................................................................................................................................................................................................................... 296
Display closed captions in videos............................................................................................................................................................................................................. 296
Change the display font............................................................................................................................................................................................................................ 296
Use reverse contrast for the screen display............................................................................................................................................................................................ 296
Use grayscale for the screen display....................................................................................................................................................................................................... 297
Set the number of icons that appear on the Home screen................................................................................................................................................................... 297
Turn on event sounds................................................................................................................................................................................................................................ 297
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 297
TTY support................................................................................................................................................................................................................................................. 298
Voice dialing............................................................................................................................................................................................................................................... 299
AutoText...................................................................................................................................................................................................................................................... 299
About BrickBreaker.................................................................................................................................................................................................................................... 300
BrickBreaker capsules................................................................................................................................................................................................................................ 300
BrickBreaker scoring..................................................................................................................................................................................................................................
Play BrickBreaker.......................................................................................................................................................................................................................................
Adjust the volume......................................................................................................................................................................................................................................
Set the paddle speed.................................................................................................................................................................................................................................
301
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301
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 302
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 302
Word Mole game........................................................................................................................................................................................................................................ 303
Word Mole game basics............................................................................................................................................................................................................................. 303
Single-player games.................................................................................................................................................................................................................................. 304
Multiplayer games..................................................................................................................................................................................................................................... 305
Troubleshooting Word Mole...................................................................................................................................................................................................................... 306
Glossary....................................................................................................................................................................................................................................................... 308
Legal notice.................................................................................................................................................................................................................................................
313
Welcome to BlackBerry!
User Guide
Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the
Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS
messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email
messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
9
Welcome to BlackBerry!
User Guide
Find more information
•
Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in
an application menu.
•
•
•
www.discoverblackberry.com: Find software, applications, and accessories for your device.
Your wireless service provider web site: Find information about your wireless network or wireless service plan.
www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.
88/2003).
Start using your device
Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up
wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that
you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with
an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
•
I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®
email account) or to create a new email address for your device. To use a social networking application on your device, you must use
this option to associate your device with the email address that you use to receive social networking notifications. If this option does
not appear, contact your wireless service provider.
•
I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator
has provided you with an enterprise activation password.
3. Click Next.
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the
Home screen, click the Messages icon.
10
Welcome to BlackBerry!
User Guide
Navigation and typing
About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key
Actions
Menu key
•
•
•
view more applications on the Home screen
open the menu in an application
select a highlighted menu item
Escape key
•
•
move back a screen
close a menu
Move around the screen
•
•
•
•
To move the cursor in any direction and highlight items, slide your finger on the trackpad.
To select an item or open a link, click (press) the trackpad.
To change the value in a field, click a field. Click a value.
To return to the Home screen, when you are not on a call, press the End key.
BlackBerry basics
Make a call
1. From the Home screen or in the phone application, perform one of the following actions:
•
•
Type a phone number.
Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
To end the call, press the End key.
Change your ring tone
1. On the Home screen, click the Sounds icon.
11
Welcome to BlackBerry!
User Guide
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
•
•
To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose Email.
4. In the To field, type an email address or a contact name.
5. Type a message.
6. Press the
key.
7. Click Send.
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
•
•
•
•
Type an SMS phone number (include the country code and area code).
Type a contact name.
Type part of a contact name. Click a contact.
If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the
key.
7. Click Send.
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the
key.
5. Click Save.
12
Welcome to BlackBerry!
User Guide
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the
key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the
key.
7. Click Save.
Take a picture
1. On the Home screen, click the Camera icon.
2. Press the Right Convenience key all the way down.
Related topics
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
•
•
If a web address field appears on the screen, type a web address.
If a web address field does not appear on the screen, press the
key. Click Go To. Type a web address.
3. Press the Enter key.
13
Welcome to BlackBerry!
User Guide
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. On the trackpad, slide your finger up or down to select On or Weekdays. Slide your finger to highlight On or Weekdays.
4. Press the Escape key.
5. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
Troubleshooting basics
I cannot make or receive calls
Try performing the following actions:
•
•
•
Verify that your BlackBerry® device is connected to the wireless network.
Verify that your wireless service plan includes phone or voice services.
If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
•
If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
•
•
If you are not receiving calls, verify that call blocking and call forwarding are turned off.
Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
•
If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
14
Welcome to BlackBerry!
User Guide
I cannot set up an email address
Try performing the following actions:
•
•
•
On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password check box.
Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
•
If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
•
If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
Verify that data service is turned on.
If you use email message filters, verify that the options for email message filters are set correctly.
Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
•
•
•
•
•
If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
•
Verify that fixed dialing is turned off.
15
Welcome to BlackBerry!
User Guide
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try performing the following actions:
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If you are trying to save a media file to your device memory, delete old data or messages from your device.
If you are trying to save a media file on your media card, delete old media files.
In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
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If possible, increase the maximum amount of memory available for pictures.
I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
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Verify that the USB cable is securely connected to your device and a USB port.
Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel
charger.
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Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD
that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop
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Verify that your computer is not in standby, hibernate, or sleep mode.
Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
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Shortcuts
User Guide
Shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
BlackBerry basics shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
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To move the cursor, slide your finger on the trackpad.
To move back a screen, press the Escape key.
To open a menu in an application to access options and available actions, press the Menu key.
To move to a list item or menu item, type the first letter of the item.
To select a highlighted menu item, press the Menu key.
To select or clear a check box, press the Space key.
To switch applications, press and hold the Menu key. Click an application.
To return to the Home screen, when you are not on a call, press the End key.
To delete a highlighted item, press the Backspace/Delete key.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
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To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.
To check your voice mail, press and hold 1 .
To send an incoming call to voice mail, press and hold the Volume Down key on the right side of your BlackBerry® device.
To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
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To insert a plus sign (+) when typing a phone number, press and hold 0 .
If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the
Send key. Click your phone number at the top of the screen. Click a phone number.
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message list
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To reply to a highlighted message, press 7 .
To reply to all, highlight the message. Press 1 .
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Shortcuts
User Guide
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To forward a highlighted message, press 9 .
Move around a message list
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To move to the top of a message list, press 2 .
To move to the bottom of a message list, press 8 .
To move to the next date, press 6 .
To move to the previous date, press 4 .
To move to the next unopened item, press 5 .
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Common typing shortcuts
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To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Click a symbol in the list that appears.
To switch typing input languages while you type, press and hold the Symbol key.
To capitalize a letter, press the Shift key. Press a letter key.
To type a number in a number field, press a number key. You do not need to press and hold the number key.
To turn on NUM lock, press the Shift key until the NUM lock indicator appears. To turn off NUM lock, press the Shift key again.
Work with text
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To highlight a line of text, press and hold the Shift key and on the trackpad slide your finger up or down.
To highlight text character by character, press and hold the Shift key and on the trackpad slide your finger left or right.
To cancel a text selection, press the Escape key.
Shortcuts for SureType technology
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To type a punctuation mark or a common symbol, press 1. Click the symbol in the list that appears.
To type a number, press and hold a number key.
To type a period and a space, press the Space key twice. The next letter is capitalized automatically.
To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as
the word that you want to type. Slide your finger on the trackpad to the right. In the second list that appears, highlight the word that you
want to type. Press the Enter key.
Shortcuts for multi-tap
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To type a number, keep pressing the letter key quickly until the number appears.
To type a period, press the 1 key once. To type other common symbols or punctuation marks, keep pressing 1 quickly until the symbol
appears.
Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
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User Guide
Audio and video files
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To pause an audio or video file, press the Play/Pause/Mute key on the top of your BlackBerry® device. To resume playing an audio or
video file, press the Play/Pause/Mute key again.
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If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume
Up key until you reach the highest volume setting, and then press the Volume Up key four times quickly.
Pictures
To pan a picture, you must first be zoomed in.
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To zoom in to a picture, press 3 . To zoom to the original picture size, press 7 .
To zoom out from a picture, press 9 . To zoom to the original picture size, press 7 .
To pan up in a picture, press 2 .
To pan down in a picture, press 8 .
To pan right in a picture, press 6 .
To pan left in a picture, press 4 .
To return to the center of a picture, press 5 .
Camera and video camera
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To zoom in to a subject before taking a picture, press the Volume Up key.
To zoom out from a subject before taking a picture, press the Volume Down key.
To take a picture, press the Right Convenience key.
To change the flash mode for a picture, if available, or to turn on low-light mode for a video, press the Space key.
Browser shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
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To insert a period (.) in the web address field, press the Space key.
To stop loading a web page, press the Escape key.
To close the browser, press and hold the Escape key.
On a web page
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To switch between Column view and Page view, press 4 .
To zoom in to a web page, press 3 .
To zoom out from a web page, press 9 .
To refresh a web page, press 1 .
To move to a specific web page, press 5 .
To add a bookmark, press 6 .
To follow a link, highlight or pause on the link. Press the Enter key.
To find text on a web page, press 7 .
Move around a web page
To move to the top of a web page, press 2 .
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Shortcuts
User Guide
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To move down in the screen, press the Space key.
To move to the bottom of a web page, press 8 .
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
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To schedule an appointment, press 3 .
To move to the next day, week, or month, press 6 .
To move to the previous day, week, or month, press 4 .
To move to the current date, press 5 .
Search shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
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To search for a contact in a list of contacts, type the contact name or initials separated by a space.
To search for text in a file or an attachment, press 7 .
To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press 7 .
Map shortcuts
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To zoom in to a map, press 3 .
To zoom out from a map, press 9 .
To move to the previous direction on a route, press 4 .
To show status information at the top of a map, press 1 . To hide status information at the top of a map, press 1 again.
To show tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking
information at the bottom of a map, press the Space key again.
Troubleshooting for shortcuts
I cannot use a shortcut
Depending on the typing input language that you are using, some shortcuts might not be available.
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Shortcuts
User Guide
Try changing the typing input language.
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User Guide
Phone
Phone basics
Find your phone number
Perform one of the following actions:
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To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My
Number field at the top of the screen.
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If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and
MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Related topics
Make a call
1. From the Home screen or in the phone application, perform one of the following actions:
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Type a phone number.
Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
To end the call, press the End key.
Answer a call
Press the Send key.
To end a call, press the End key.
Related topics
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
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To answer the incoming call and place the current call on hold, click Answer - Hold Current.
To answer the incoming call and end the current call, click Answer - Drop Current.
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To return to the first call, press the Menu key. Click Swap or Flash.
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
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To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Mute a call
During a call, press the Play/Pause/Mute key on the top of your device.
To turn off mute, press the Play/Pause/Mute key again.
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Dial an extension
1. Press the X key.
2. Type the extension number.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when your device is locked
To perform this task, you must turn on dialing from the Lock screen.
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1. From the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
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Type a phone number.
Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device
model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Turn on the speakerphone
1. During a call, press the Menu key.
2. Click Activate Speakerphone.
Do not hold your BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the
Safety and Product Information booklet for your device.
To turn off the speakerphone, press the Menu key. Click Activate Handset.
Emergency calls
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your
BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless
network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the
connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network
automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
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Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary
by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
Make an emergency call
Perform one of the following actions:
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If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the Send key. Type the emergency number. Press
the Send key.
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If your keyboard is locked, type the emergency number. Press the Send key.
If your device is locked, press the Menu key. Click Emergency Call. Click Yes.If your keyboard or device is locked or your device is in
standby mode, type the emergency number. Complete the instructions on the screen.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based
services. Location-based applications can use your GPS location to provide you with information such as driving directions.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want
to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless
service provider.
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency
operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able
to estimate your location using only GPS technology.
Turn on GPS technology
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
The GPS options that appear on your device might differ slightly from the options that appear in this task.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click GPS.
4. Change the GPS Services field to Location On.
5. Press the Menu key.
6. Click Save.
To turn off GPS technology, change the GPS Services field to Location Off.
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Volume
Adjust the volume
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To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
To decrease the volume, press the Volume Down key on the right side of your device.
To mute the volume, press the Play/Pause/Mute key on the top of your device. To turn off mute, press the Play/Pause/Mute key again.
Related topics
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Default Call Volume field.
6. Press the Menu key.
7. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Enhanced Audio.
5. Change the Phone Call Audio or Headset Call Audio fields.
6. Press the Menu key.
7. Click Save.
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Voice mail
About your voice mail greeting and voice mail password
Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should
be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information,
contact your wireless service provider.
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Voice Mail.
5. Type a voice mail access number and a password.
6. Press the Menu key.
7. Click Save.
Speed dial
Set up speed dial for a contact
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click View Speed Dial List.
4. Click an unassigned key.
5. Click New Speed Dial.
6. Click a contact.
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To make a call using speed dial, from the phone application, the Home screen, a message, or a message list, press and hold the key that you
assigned to the contact.
Change the contact assigned to a speed dial key
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click View Speed Dial List.
4. Highlight a contact or phone number.
5. Press the Menu key.
6. Perform one of the following actions:
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To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
To assign the contact to a different speed dial key, click Move. Click a new speed dial key.
To delete the contact from the speed dial list, click Delete.
Conference calls
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with
a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings
allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is
supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference
call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Make a conference call
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Add Participant.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key to join your first contact to the conference call.
6. To join another contact to the call, repeat steps 1 to 5.
Related topics
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
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2. Type X and the access code.
Speak privately with a contact during a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the
calendar.
1. During a conference call, press the Menu key.
2. Click Split Call.
3. Click a contact.
To return to the conference call, press the Menu key. Click Join.
Disconnect a contact from a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the
calendar.
1. During a conference call, press the Menu key.
2. Click Drop Call.
3. Click a contact.
Leave a conference call
You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the
calendar.
If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider,
this feature might not be supported.
1. During a conference call, press the Menu key.
2. Click Transfer or Flash.
Call logs
About call logs
Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or
received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information
about the exact duration of a call, contact your wireless service provider.
The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your call logging options,
you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator might also
appear at the top of the Home screen.
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You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for
30 days.
View call logs in the messages application
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Logging.
5. Perform one of the following actions:
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To show recent and missed calls in the messages application, select the All Calls option.
To hide call logs in the messages application, select the None option.
Add notes to a call log
1. From the Home screen, press the Send key.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Add Notes.
7. Type call notes.
8. Press the Menu key.
9. Click Save.
Change call log notes
1. From the Home screen, press the Send key.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Edit Notes.
7. Change the call notes.
8. Press the Menu key.
9. Click Save.
Send a call log
1. From the Home screen, press the Send key.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
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5. Press the Menu key.
6. Click Forward.
Delete call logs
1. From the Home screen, press the Send key.
2. Perform one of the following actions:
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To delete a single call log, highlight a call log.
To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release
the Shift key.
3. Press the Menu key.
4. Click Delete.
Delete call log notes
1. From the Home screen, press the Send key.
2. Highlight a call log.
3. Press the Menu key.
4. Click View History.
5. Press the Menu key.
6. Click Edit Notes.
7. Press the Menu key.
8. Click Clear Field.
9. Press the Menu key.
10. Click Save.
Call waiting
Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Waiting.
5. Change the Call Waiting Enabled field to Yes.
6. Press the Menu key.
7. Click Save.
To turn off call waiting, change the Call Waiting Enabled field to No.
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Call forwarding
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Forwarding.
5. Perform one of the following actions:
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To forward all calls to a call forwarding number, select the Forward All Calls option. Change the Forward All Calls field to a call
forwarding number.
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To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward. Change the If Busy, If No
Reply, and If Not Reachable fields to a call forwarding number.
6. Press the Menu key.
7. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Forwarding.
5. Press the Menu key.
6. Click New Number.
7. Type a phone number.
8. Press the Enter key.
9. Press the Menu key.
10. Click Close.
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Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Forwarding.
5. Press the Menu key.
6. Click Edit Numbers.
7. Highlight a phone number.
8. Press the Menu key.
9. Click Edit.
10. Change the phone number.
11. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Forwarding.
5. Press the Menu key.
6. Click Edit Numbers.
7. Click a phone number.
8. Click Delete.
Call blocking
Depending on your wireless service provider and wireless network, this feature might not be supported.
About call blocking
The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing
calls and all outgoing international calls, or you can block outgoing international calls only when roaming.
To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card
for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature
might not be supported.
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Block calls
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service
and provide you with a call blocking password.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Barring.
5. Highlight a call blocking option.
6. Press the Menu key.
7. Click Enable.
8. Type your call blocking password.
To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable.
Change the call blocking password
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Barring.
5. Press the Menu key.
6. Click Change Password.
Fixed dialing
Depending on your wireless service provider and wireless network, this feature might not be supported.
About fixed dialing
If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers
(for example, 911 or 112).
If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing
list.
To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
Depending on your wireless service provider and wireless network, this feature might not be supported.
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Turn on fixed dialing
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click FDN Phone List.
5. Press the Menu key.
6. Click Enable FDN Mode.
7. Type your PIN2 code.
8. Press the Enter key.
To turn off fixed dialing, press the Menu key. Click Disable FDN Mode.
Add a contact to your fixed dialing list
To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click FDN Phone List.
5. Press the Menu key.
6. Click New.
7. Type your PIN2 code.
8. Press the Menu key.
9. Type a name and a phone number.
10. Press the Menu key.
11. Click Save.
Change a contact in your fixed dialing list
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click FDN Phone List.
5. Highlight a contact.
6. Press the Menu key.
7. Click Edit.
8. Change the contact information.
9. Press the Menu key.
10. Click Save.
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Delete a contact from your fixed dialing list
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click FDN Phone List.
5. Highlight a contact.
6. Press the Menu key.
7. Click Delete.
Smart dialing
About smart dialing
With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a country
code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set.
Some country codes are not supported by the smart-dialing feature.
In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly
call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list,
when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.
Set the default country code and area code
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Smart Dialing.
5. Set the Country Code and Area Code fields.
6. If necessary, set the Local Country Code and International Dialing Digits fields.
7. In the National Number Length field, set the default length for phone numbers in your country.
8. Press the Menu key.
9. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
Set options for dialing extensions
1. From the Home screen, press the Send key.
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2. Press the Menu key.
3. Click Options.
4. Click Smart Dialing.
5. In the Number field, type the main phone number for an organization.
6. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
7. In the Extension Length field, set the default length for extensions.
8. Press the Menu key.
9. Click Save.
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
Turn on TTY support
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click TTY.
5. Change the TTY Mode field to Yes.
6. Press the Menu key.
7. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
Hearing aid mode
Depending on your device model, this feature might not be supported.
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About hearing aid mode
In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response
to be picked up by hearing aids that are equipped with telecoils.
Turn on hearing aid mode
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Hearing Aid Mode.
5. Change the Mode Enabled field to Telecoil.
6. Press the Menu key.
7. Click Save.
The H-T telecoil indicator appears at the top of the Home screen.
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active
phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
•
•
•
Your device uses a SIM card and your SIM card supports more than one phone number.
Your wireless service provider has set up your device to support more than one phone number.
Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS
Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other
phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using
your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client
phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a
call, you can receive calls to all phone numbers.
If your wireless service plan supports SMS text messaging and MMS messaging, the first phone number that appears in the drop-down list at
the top of the screen in the phone application is the phone number that you use to send and receive SMS text messages and MMS messages.
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You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Switch the active phone number
1. From the Home screen, press the Send key.
2. Click your phone number at the top of the screen.
3. Click the phone number that you want to set as the active phone number.
Phone options
Turn on dialing from the Lock screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. Set the Allow Outgoing Calls While Locked field to Yes.
4. Press the Menu key.
5. Click Save.
Sort phone numbers or contacts on the Phone screen
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Perform one of the following actions:
•
•
•
To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
To sort contacts alphabetically by contact name, change the Phone List View field to Name.
To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
6. Press the Menu key.
7. Click Save.
To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Perform one of the following actions:
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•
•
•
To request that your phone number is hidden, change the Restrict My Identity field to Always.
To request that your phone number is displayed, change the Restrict My Identity field to Never.
To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network
Determined.
6. Press the Menu key.
7. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
Stop ending calls when you insert your device in the holster
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Auto End Calls field to Never.
6. Press the Menu key.
7. Click Save.
Answer calls automatically when you remove your device from the holster
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Auto Answer Calls field to Out Of Holster.
6. Press the Menu key.
7. Click Save.
Reset a call timer
A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service
provider.
1. From the Home screen, press the Send key.
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2. Press the Menu key.
3. Click Status.
4. Click Last Call or Total Calls.
5. Click Clear Timer.
6. Press the Menu key.
7. Click Save.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
•
•
•
•
To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.
To check your voice mail, press and hold 1 .
To send an incoming call to voice mail, press and hold the Volume Down key on the right side of your BlackBerry® device.
To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
•
•
To insert a plus sign (+) when typing a phone number, press and hold 0 .
If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the
Send key. Click your phone number at the top of the screen. Click a phone number.
Troubleshooting the phone
I cannot make or receive calls
Try performing the following actions:
•
•
•
Verify that your BlackBerry® device is connected to the wireless network.
Verify that your wireless service plan includes phone or voice services.
If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
•
If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
•
•
If you are not receiving calls, verify that call blocking and call forwarding are turned off.
Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
•
If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
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My phone number appears as Unknown in the phone application
If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in
the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the
phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Press the Enter key.
I cannot check my voice mail
Try performing the following actions:
•
If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using
a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate
phone number.
•
You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
•
•
Verify that your BlackBerry® device is connected to the wireless network.
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Verify that your keyboard is unlocked.
Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language
options. Certain languages might not be supported.
•
•
I cannot change the number of times that my device rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the
call is picked up by voice mail. For more information, contact your wireless service provider.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
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Voice commands
User Guide
Voice commands
Perform an action using a voice command
1. On the Home screen or in a folder, click the Voice Dialing icon.
2. After the beep, say a voice command.
Available voice commands
"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless
headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make
calls to emergency numbers using voice commands.
"Call <contact name> <phone number type>"
Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work
phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.
"Call extension <extension number>"
Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions
only within your company.
"Check my phone number"
If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.
"Check signal strength"
Say this voice command to check your wireless coverage level.
"Check network"
Say this voice command to check the wireless network that your device is connected to.
"Check battery"
Say this voice command to check the battery power level.
"Repeat"
Say this voice command to have the last voice prompt repeated to you.
"Cancel"
Say this voice command to close the voice dialing application.
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Change the language for voice commands
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a
voice command.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language and Text Input.
3. Change the Voice Dialing Language field.
4. Press the Menu key.
5. Click Save.
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches,
or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the Menu key.
5. Click Save.
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out
instructions that appear on the screen.
1. On the Home screen or in a folder, click the Options icon.
2. Click Voice Dialing.
3. Perform one of the following actions:
•
•
•
To turn off voice prompts, change the Audio Prompts field to No Prompts.
To turn on voice prompts, change the Audio Prompts field to Basic Prompts.
To turn on voice prompts and to have the voice prompts also read out instructions that appear on the screen, change the Audio
Prompt field to Detailed Prompts.
4. Press the Menu key.
5. Click Save.
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Improve voice recognition
You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.
1. On the Home screen or in a folder, click the Options icon.
2. Click Voice Dialing.
3. Click Adapt Voice.
4. Complete the instructions on the screen.
Troubleshooting voice dialing
I cannot make calls using a voice command
Try performing the following actions:
•
•
Verify that your BlackBerry® device is connected to the wireless network.
If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device
supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
Verify that your keyboard is unlocked.
Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language
options. Certain languages might not be supported.
•
•
My device does not recognize names or numbers in voice commands
Try performing the following actions:
•
•
Say the first name and the last name of your contact.
Improve voice recognition of numbers.
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Messages
User Guide
Messages
Message basics
Composing messages
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Save a draft of a message
1. When you are composing a message, press the Menu key.
2. Click Save Draft.
Set the importance level for a message
You can set the importance level for an email message, PIN message, or MMS message.
1. When you are composing a message, press the Menu key.
2. Click Options.
3. Set the Importance field.
4. Press the Menu key.
5. Click Save.
Blind carbon copy a contact
You can blind carbon copy a contact in an email message, a PIN message, or an MMS message.
1. When you are composing a message, press the Menu key.
2. Click Add Bcc.
Attach a contact to a message
You can attach a contact to an email message, a PIN message, or an MMS message.
1. When you are composing a message, press the Menu key.
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2. Click Attach Address or Attach Contact.
3. Click a contact.
Add a signature to your work email messages
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Set the Use Auto Signature field to Yes.
7. In the text box that appears, type a signature.
8. Press the Menu key.
9. Click Save.
Your signature is added to email messages after you send them.
Delete the disclaimer from an email message
IfyourBlackBerry®deviceisassociatedwithanemailaccountthatusesaBlackBerry®EnterpriseServerthatsupportsthisfeature, theBlackBerry
Enterprise Server might add a disclaimer to email messages after you send them.
1. When you are composing an email message, press the Menu key.
2. Click Remove Disclaimer.
To add the disclaimer again, press the Menu key. Click Add Disclaimer.
Create a link for a PIN
You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message.
When typing text, type pin: and the PIN.
Sending messages
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose Email.
4. In the To field, type an email address or a contact name.
5. Type a message.
6. Press the
key.
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7. Click Send.
Send an SMS text message
You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for
SMS text messages and MMS messages.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Compose SMS Text.
4. In the To field, perform one of the following actions:
•
•
•
•
Type a contact name.
Press the Menu key. Click Choose Contact. Click a contact.
Type a phone number that can receive SMS text messages (include the country code and area code).
If your device is connected to a CDMA network, you can type an email address.
5. Click OK.
6. Type a message.
7. Press the Enter key.
Send a PIN message
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Compose PIN.
4. In the To field, perform one of the following actions:
•
•
Type a PIN. Press the Enter key.
If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the Enter key.
5. Type a message.
6. Press the Menu key.
7. Click Send.
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose MMS.
4. Perform one of the following actions:
•
If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
Press the Enter key.
•
If the contact is in your contact list, click a contact. Click an email address or phone number.
5. Type a message.
6. Press the
key.
7. Click Send.
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Related topics
Reply to a message
1. In a message, press the Menu key.
2. Click Reply or Reply to All.
Forward a message
You cannot forward MMS messages that contain content that is copyright protected.
1. In a message, press the Menu key.
2. Perform one of the following actions:
•
•
Click Forward.
Click Forward As. Click a message type.
Resend a message
You cannot change an SMS text message or MMS message before you resend it.
1. In a sent message, press the Menu key.
2. Perform one of the following actions:
•
•
To change the message, click Edit. Change the message. Press the Menu key. Click Send.
To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the
Menu key. Click Send.
•
To resend the message without changing it, click Resend.
Stop a message from sending
You can stop a message from sending only if a clock icon appears beside the message.
1. On the Home screen, click the Messages icon.
2. Highlight the message.
3. Press the Menu key.
4. Click Delete.
Managing messages
Open a message
1. On the Home screen, click the Messages icon.
2. Click a message.
If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve.
Save a message
1. On the Home screen, click the Messages icon.
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2. Highlight a message.
3. Press the Menu key.
4. Click Save.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
Mark a message as opened or unopened
On the Home screen, click the Messages icon.
•
To mark a single message as opened or unopened, highlight the message. Press the Menu key. Click Mark Opened or Mark
Unopened.
•
To mark all messages prior to a specific date as opened, highlight the date field, press the Menu key. Click Mark Prior Opened.
View an address instead of a display name
1. In a message, click a contact.
2. Click Show Address.
To view the display name again, click a contact. Click Show Name.
View messages in a specific folder
You can view email messages and MMS messages in a specific folder.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click View Folder.
4. Click a folder.
Delete a message
1. On the Home screen, click the Messages icon.
2. Highlight a message.
3. Press the Menu key.
4. Click Delete.
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Delete multiple messages
1. On the Home screen, click the Messages icon.
2. Perform one of the following actions:
•
To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down.Release
the Shift key. Press the Menu key. Click Delete Messages.
•
To delete all messages prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete.
Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during
email reconciliation.
Email messages
Email message basics
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose Email.
4. In the To field, type an email address or a contact name.
5. Type a message.
6. Press the
key.
7. Click Send.
Delete the original text from a reply message
1. When you are replying to a message, press the Menu key.
2. Click Delete Original Text.
File an email message
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Messages icon.
2. Highlight an email message.
3. Press the Menu key.
4. Click File.
5. Highlight a message folder.
6. Press the Menu key.
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7. Click File.
Attach a file to an email message
To attach a file saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your administrator.
1. When you are composing an email message, press the Menu key.
2. Click Attach File.
•
•
To attach a file saved on your BlackBerry device memory or media card, navigate to the file. Click the file.
To attach a file saved on your organization's network, press the Menu key. Click Go To. Navigate to the file. Click the file. If necessary,
type the credentials you use to connect to your organization's network.
Forward messages from a specific email message folder to your device
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Press the Menu key.
7. Click Folder Redirection.
8. Select the check box beside an email message folder.
9. Press the Menu key.
10. Click Save.
Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email
application on your computer, appear on your BlackBerry device.
Related topics
Stop storing messages sent from your device on your computer
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Save Copy In Sent Folder field to No.
7. Press the Menu key.
8. Click Save.
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Stop storing messages sent from your computer on your device
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Press the Menu key.
7. Click Folder Redirection.
8. Clear the check box beside the Sent Items folder.
9. Press the Menu key.
10. Click Save.
Resize a picture before you send it as an attachment
When you attach a .jpg or .png picture file to an email message or MMS message, a dialog box appears that allows you to resize the picture.
1. In the dialog box that appears after you attach the picture, perform any of the following actions:
•
•
Select a new size.
If you are going to attach additional pictures and want to use the same size for all the pictures, select the Apply to subsequent
images check box.
2. Click OK.
Email message filters
About email message filters
You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email
application on your computer.
Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create
multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that
filter higher in the list.
Create an email message filter
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
5. Press the Menu key.
6. Click New.
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7. Type a name for the email message filter.
8. Set the email message filter options.
9. Press the Menu key.
10. Click Save.
Create an email message filter based on a contact or subject
1. On the Home screen, click the Messages icon.
2. Highlight an email message.
3. Press the Menu key.
4. Click Filter Sender or Filter Subject.
5. Type a name for the email message filter.
6. Set the email message filter options.
7. Press the Menu key.
8. Click Save.
Options for email message filters
From:
Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts
or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the
contact or email address.
Sent to:
Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages.
Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts
or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the
contact or email address.
Sent directly to me:
Set whether the email message filter applies to email messages that include your email address in the To field.
Cc to me:
Set whether the email message filter applies to email messages that include your email address in the CC field.
Bcc to me:
Set whether the email message filter applies to email messages that include your email address in the BCC field.
Importance:
Set the importance level of email messages that the email message filter applies to.
Sensitivity:
Set the sensitivity level of email messages that the email message filter applies to.
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Action:
Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are
forwarded, specify whether they are forwarded with high importance or with the email message header only.
Turn on an email message filter
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
5. Select the check box beside an email message filter.
6. Press the Menu key.
7. Click Save.
Change an email message filter
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
5. Highlight an email message filter.
6. Press the Menu key.
7. Click Edit.
8. Change the options for the email message filter.
9. Press the Menu key.
10. Click Save.
Prioritize email message filters
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
5. Highlight an email message filter.
6. Press the Menu key.
7. Click Move.
8. Click the new location.
Delete an email message filter
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Filters.
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5. Highlight an email message filter.
6. Press the Menu key.
7. Click Delete.
Email message folders
About synchronization of email message folders
You can add, change, or delete email message folders in the email application on your computer or in the messages application on your
BlackBerry® device. If wireless email reconciliation is turned on and your email account is associated with a BlackBerry® Enterprise Server that
supports this feature, changes that you make to email message folders are synchronized over the wireless network.
If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your
computer and then reconcile the changes to your device using the email settings tool of theBlackBerry® Desktop Manager. For more information
about email reconciliation, see the BlackBerry® Desktop Software Online Help.
Add, move, rename, or delete an email folder
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click View Folder.
4. Highlight a folder.
5. Press the Menu key.
•
•
•
•
To add a folder, click Add Folder.
To move a folder, click Move. Click the new location.
To rename a folder, click Rename.
To delete a folder, click Delete.
Email message flags
About flags
You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can
use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email messages.
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you
make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the
email application on your computer should be reflected on your device.
If wireless email reconciliation is turned off, you can still manage flags for email messages on your device.
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Add a flag
1. When you are composing or viewing an email message, press the Menu key.
2. Click Flag for Follow Up.
3. Press the Menu key.
4. Click Save.
Change a flag
You can change the status, color, note, or due date for a flag. If you make changes to a flag in an email message that you sent, the changes
are reflected only on your device and are not sent to the recipient.
1. In an email message with a flag, press the Menu key.
2. Click Flag Properties.
3. Change the flag properties.
4. Press the Menu key.
5. Click Save.
Remove a flag
1. In an email message with a flag, press the Menu key.
2. Click Delete Flag.
Email message options
Check spelling automatically before sending email messages
1. On the Home screen or in a folder, click the Options icon.
2. Click Spell Check.
3. Select the Spell Check Email Before Sending option.
4. Press the Menu key.
5. Click Save.
Set an out-of-office reply
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Use Out Of Office Reply field to Yes.
7. In the text box that appears, type a reply.
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8. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.
9. Press the Menu key.
10. Click Save.
To turn off the out-of-office reply, change the Use Out Of Office Reply field to No.
Turn on or turn off read receipts or delivery receipts
Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not
appear.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If the Message Services field appears, set this field to the appropriate email account.
•
To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it, change the Send Read
Receipts and Send Delivery Receipts fields.
•
To set whether your device requests delivery receipts or read receipts when you send email messages, change the Confirm Delivery
and Confirm Read fields.
6. Press the Menu key.
7. Click Save.
View email messages in plain text format
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Enable HTML Email field to No.
7. Press the Menu key.
8. Click Save.
Stop loading pictures in HTML email messages
By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Download Images Automatically field to No.
7. Press the Menu key.
8. Click Save.
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To view pictures in an HTML email message, press the Menu key. Click Get Images.
Turn off the prompt that appears before downloading external pictures in HTML email messages
Some HTML email messages contain links to external pictures on the internet. By default, your BlackBerry® device prompts you before
downloading external pictures.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Confirm External Image Download field to No.
7. Press the Menu key.
8. Click Save.
Hide filed email messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Hide Filed Messages field to Yes.
6. Press the Menu key.
7. Click Save.
Receive only the first section of long email messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Auto More field to No.
6. Press the Menu key.
7. Click Save.
To download more of an email message, press the Menu key. Click More or More All.
Change the email address that you use to send messages or meeting invitations
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
5. Press the Menu key.
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6. Click Save.
Stop forwarding email messages to your device
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Settings.
5. If necessary, change the Message Services field.
6. Change the Send Email to Handheld field to No.
7. Press the Menu key.
8. Click Save.
To forward email messages to your BlackBerry device again, change the Send Email to Handheld field to Yes.
PIN messages
About PIN messages
A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a
BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not
routed through your email account.
When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.
Find your PIN
Perform one of the following actions:
•
•
On the Home screen or in a folder, click the Options icon. Click Status.
In a message, type mypin followed by a space.
Send a PIN message
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Compose PIN.
4. In the To field, perform one of the following actions:
•
Type a PIN. Press the Enter key.
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•
If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the Enter key.
5. Type a message.
6. Press the Menu key.
7. Click Send.
Set a high importance level for received PIN messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Set the Make PIN Messages Level 1 field to Yes.
6. Press the Menu key.
7. Click Save.
SMS text messages
SMS text message basics
About SMS text messages
To send and receive SMS text messages, your wireless service provider must set up your wireless service plan for SMS text messaging. Depending
on your wireless service provider, this feature might not be supported.
You can forward SMS text messages as PIN messages or email messages. If your BlackBerry® device is connected to a CDMA network, you can
also send an SMS text message to an email address.
If you have more than one phone number associated with your device, your device sends SMS text messages using the first phone number that
appears in the drop-down list beside the My Number field at the top of the screen in the phone application.
Depending on the typing input language that you are using to type your SMS text messages, your messages might display to your recipients
differently than you expect.
Send an SMS text message
You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for
SMS text messages and MMS messages.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Compose SMS Text.
4. In the To field, perform one of the following actions:
•
Type a contact name.
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•
•
•
Press the Menu key. Click Choose Contact. Click a contact.
Type a phone number that can receive SMS text messages (include the country code and area code).
If your device is connected to a CDMA network, you can type an email address.
5. Click OK.
6. Type a message.
7. Press the Enter key.
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
•
•
To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Delete the history from an SMS text message
Perform one of the following actions:
•
•
To delete an individual message from the history, highlight the message. Press the Menu key. Click Delete message.
To delete all the messages from the history and keep the chat open, when replying to a message, press the Menu key. Click Clear
Chat.
•
To delete all the messages from the history and close the chat, in your list of SMS text messages, highlight a message. Press the
Menu key. Click Delete.
Options for SMS text messages
Set whether pressing the Enter key sends SMS text messages
You can stop your SMS text messages from being sent each time that you press the Enter key, which might prevent you from accidentally
sending a message if you plan to include several lines of text.
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Press Enter Key to Send field.
4. Press the Menu key.
5. Click Save.
Change the appearance of SMS text messages
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
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3. Change the Conversation Style field.
4. Press the Menu key.
5. Click Save.
Show names in the history of SMS text messages
If you show your display name, this name appears only in the history of your SMS text messages, and not in messages that you send.
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Show Names field to Yes.
4. If you want to change your display name, beside the Display Name field, type a name.
5. Press the Menu key.
6. Click Save.
Turn off AutoText for SMS text messages
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Disable AutoText field to Yes.
4. Press the Menu key.
5. Click Save.
Store SMS text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the
messages application.
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Leave Messages On SIM Card field to Yes.
4. Press the Menu key.
5. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, your SMS
text messages are deleted from your SIM card.
Request delivery reports for all SMS text messages
A delivery report notifies you when your SMS text message is delivered. Depending on your wireless service provider, this option might not
appear.
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Delivery Reports field to On.
4. Press the Menu key.
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5. Click Save.
When your SMS text message is delivered to your contact, a D appears with a check mark beside the message.
Set how long your service center attempts to send SMS text messages
If you send an SMS text message and it cannot be delivered immediately, your service center tries to send the SMS text message for the amount
of time set in the Validity Period field. Depending on your wireless service provider, this option might not appear.
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Validity Period field.
4. Press the Menu key.
5. Click Save.
Set a wireless network type for sending SMS text messages
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
•
To use only one network type to send SMS text messages, set the Network to Send Over field to Circuit Switched or Packet
Switched.
•
To use either network type to send SMS text messages, which might be beneficial when roaming, set the Network to Send Over field
to Circuit Switched Preferred or Packet Switched Preferred.
3. Press the Menu key.
4. Click Save.
Cell broadcasting
About cell broadcasting
Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices
inaspecificgeographicalareasimultaneously. Youcanreceivecellbroadcastmessagesthatcontainaspecifictypeofinformationbysubscribing
to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages.
For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.
Turn on cell broadcasting
To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell
broadcast channel or provide you with the ID for a cell broadcast channel.
Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Cell Broadcast Settings.
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4. Change the Cell Broadcasting Service field to On.
•
•
If one or more cell broadcast channels appear on the screen, select the check box beside the channel.
If no cell broadcast channels appear on the screen, highlight the Empty field. Press the Menu key. Click Add Channel. Type the
channel ID and a nickname. Click OK.
5. Select the check box beside a language.
6. Press the Menu key.
7. Click Save.
To turn off cell broadcasting, change the Cell Broadcasting Service field to Off. Before you turn off cell broadcasting, verify that your wireless
service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.
Stop receiving messages from a cell broadcast channel
Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your
location.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Cell Broadcast Settings.
4. Highlight a cell broadcast channel.
5. Press the Menu key.
•
•
To stop receiving messages from the cell broadcast channel, click Disable.
To delete the cell broadcast channel, click Delete Channel.
Rename a cell broadcast channel
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Cell Broadcast Settings.
4. Highlight a cell broadcast channel.
5. Press the Menu key.
6. Click Set Nickname.
7. Type a name for the cell broadcast channel.
8. Click OK.
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MMS messages
MMS message basics
About MMS messages
To send and receive MMS messages, your wireless service provider must set up your wireless service plan for MMS messaging.
You can send and receive media files such as .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov files in MMS messages.
If you have more than one phone number associated with your BlackBerry® device, your device sends MMS messages using the first phone
number that appears in the drop-down list beside the My Number field at the top of the screen in the phone application.
Send an MMS message
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2. Press the
key.
3. Click Compose MMS.
4. Perform one of the following actions:
•
If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number.
Press the Enter key.
•
If the contact is in your contact list, click a contact. Click an email address or phone number.
5. Type a message.
6. Press the
key.
7. Click Send.
Related topics
Create a slide show in an MMS message
1. When composing an MMS message, press the Menu key.
2. Click one of the following menu items:
•
•
•
•
Attach Picture
Attach Audio
Attach Video
Attach Voice Note
3. Click a media file.
4. To add another media file, repeat steps 1 to 3.
5. To customize the slide show, perform any of the following actions:
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•
•
•
To add text to a slide, highlight the empty field below the attachment. Type text.
To change how long a slide appears, change the Slide Duration field.
To move an item on a slide, click the item. Click Move Field. Click the new location.
Related topics
Resize a picture before you send it as an attachment
When you attach a .jpg or .png picture file to an email message or MMS message, a dialog box appears that allows you to resize the picture.
1. In the dialog box that appears after you attach the picture, perform any of the following actions:
•
•
Select a new size.
If you are going to attach additional pictures and want to use the same size for all the pictures, select the Apply to subsequent
images check box.
2. Click OK.
MMS message attachments
Attach a media file to an MMS message
1. When composing an MMS message, press the Menu key.
2. Click one of the following menu items:
•
•
•
•
Attach Picture
Attach Audio
Attach Video
Attach Voice Note
3. Click a media file.
Attach a contact or appointment to an MMS message
1. When composing an MMS message, press the Menu key.
2. Perform one of the following actions:
•
•
To attach a contact, click Attach Contact. Highlight a contact.
To attach an appointment, click Attach Appointment. Highlight an appointment.
3. Press the Menu key.
4. Click Continue.
Add an appointment to your calendar from an MMS message
1. In an MMS message, highlight an iCalendar attachment.
2. Press the Menu key.
3. Click View Appointment.
4. Press the Menu key.
5. Click Add To Calendar.
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Add a contact to your contact list from an MMS message
1. In an MMS message, highlight a vCard® attachment.
2. Press the Menu key.
3. Click View Attachment.
4. Press the Menu key.
5. Click Add to Contacts.
Save a media file from an MMS message
1. In an MMS message, press the Menu key.
2. Click one of the following menu items:
•
•
•
•
•
Save Image
Save Audio
Save Ringtone
Save Video
Save Voice Note
MMS message options
Request delivery or read notification for an MMS message
1. When composing an MMS message, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
•
•
To receive notification when the message is delivered to the recipient, set the Confirm Delivery field to Yes.
To receive notification when the recipient opens the message, set the Confirm Read field to Yes.
4. Press the Menu key.
5. Click Save.
Request delivery notification or read notification for all MMS messages
1. On the Home screen or in a folder, click the Options icon.
2. Click MMS.
3. In the Notifications section, perform any of the following actions:
•
•
To receive notification when MMS messages are delivered to recipients, select the Confirm Delivery check box.
To receive notification when recipients open MMS messages, select the Confirm Read check box.
4. Press the Menu key.
5. Click Save.
View the size of an MMS message before sending it
1. In an MMS message, press the Menu key.
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2. Click Options.
The Estimated Size field displays the size of the MMS message.
Stop receiving MMS messages when roaming
1. On the Home screen or in a folder, click the Options icon.
2. Click MMS.
3. Set the Multimedia Reception and Automatic Retrieval fields to Home Only.
4. Press the Menu key.
5. Click Save.
Block MMS messages
1. On the Home screen or in a folder, click the Options icon.
2. Click MMS.
3. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box.
4. Press the Menu key.
5. Click Save.
Message list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
Turn off the prompt that appears when you mark messages as opened
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Confirm Mark Prior Opened field to No.
6. Press the Menu key.
7. Click Save.
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Set how long your device stores messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Set the Keep Messages field.
6. Press the Menu key.
7. Click Save.
Use color to differentiate work messages from other messages
To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click General Settings.
4. In the Message Outline Colours section, perform any of the following actions:
•
To set an outline color for email messages that are sent to your BlackBerry® device through a BlackBerry Enterprise Server, change
the Enterprise Messages field.
•
To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server, change the Other
Messages field.
5. Press the Menu key.
6. Click Save.
Note: PIN messages might use the outline color that you have set for work email messages. For more information, contact your administrator.
Change how a message list displays messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
•
•
•
To view more of the subject line, change the Display Message Header On field to 2 lines.
To change the order of the subject line and sender, change the Display Order field.
To change how messages are separated, change the Separators field.
5. Press the Menu key.
6. Click Save.
Open a new message automatically when you remove your device from your holster
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
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3. Click Options.
4. Click General Options.
5. Change the Auto Open Newest Message After Removing Device From Holster field.
6. Press the Menu key.
7. Click Save.
About multiple message lists
Depending on your email setup option, you might be able to associate your BlackBerry® device with more than one email account. For example,
you might be able to associate your device with a work email account and one or more personal email accounts. If you associate your device
with more than one email account, multiple message lists might appear on your device. In a message list for a specific email account, you can
open and manage email messages for that email account, and you can send messages using the email address for the email account. For more
information about associating your device with more than one email account, see the BlackBerry Internet Service Online Help.
Depending on your theme, a separate message list might appear for SMS text messages and MMS messages.
Hide messages from the main messages application
You can prevent messages from specific email accounts from appearing in the main messages application. You can also set a separate icon to
appear on the Home screen for SMS text messages and MMS messages. Depending on your theme, a separate icon might already appear by
default.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Inbox Settings.
•
•
To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.
To hide SMS text messages and MMS messages, in the Other Message Types section, clear the SMS/MMS check box.
5. Press the Menu key.
6. Click Save.
Hide the new or unopened message indicator
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
•
•
To hide the new message indicator, change the Display New Message Indicator field to No.
To hide the unopened message indicator, change the Display Message Count field to None.
5. Press the Menu key.
6. Click Save.
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Hide sent messages
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Hide Sent Messages field to Yes.
6. Press the Menu key.
7. Click Save.
View call logs in the messages application
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click Call Logging.
5. Perform one of the following actions:
•
•
To show recent and missed calls in the messages application, select the All Calls option.
To hide call logs in the messages application, select the None option.
Block incoming messages
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or
unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact
your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Select the check box beside one or more message types.
5. Press the Menu key.
6. Click Save.
Note: Even though you do not receive blocked messages on your device, blocked messages might contribute to data usage in your wireless
service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message
forwarding or by using email message filters.
Allow messages from contacts in your contact list or allowed sender list
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Select the Contacts check box or the Specific address check box.
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5. Press the Menu key.
6. Click Save.
Add a contact to your allowed sender list
To perform this task, you must set the security firewall to allow messages from specific addresses. This setting allows you to receive messages
from contacts in your allowed sender list.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Press the Menu key.
5. Click Configure Exceptions.
6. Press the Menu key.
7. Click one of the following menu items:
•
•
•
Add Email Address
Add Phone Number
Add PIN
8. Type the contact information.
9. Press the Enter key.
10. Press the Menu key.
11. Click Save.
Reset a blocked message counter
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Highlight a message type.
5. Press the Menu key.
6. Click Reset Count or Reset All Counts.
S/MIME-protected messages
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S/MIME-protected message basics
About signing and encrypting messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another
level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help
recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients
use your public key to verify that the message is from you and that the message has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the Encoding field.
2. If necessary, change the Classification field.
Encrypt a message with a pass phrase
Your BlackBerry® device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient.
1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.
2. Press the Menu key.
3. Click Options.
4. Set the Use Password-Based Encryption field to Yes.
5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.
6. If you are signing the message, in the Signing Options section, select a certificate.
7. Press the Menu key.
8. Click Save.
9. Type your message.
10. Press the Menu key.
11. Click Send.
12. Type a pass phrase to encrypt the message.
13. Confirm the pass phrase.
14. Click OK.
Using a secure method, let the recipient know what the pass phrase is.
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Attach a certificate to a message
You can attach a certificate to email messages and PIN messages.
1. When composing a message, press the Menu key.
2. Click Attach Certificates.
3. Highlight a certificate.
4. Press the Menu key.
5. Click Continue.
Download the certificate used to sign or encrypt a message
If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the
certificate.
1. In a message, highlight the encryption indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Fetch Sender’s Certificate.
Add a certificate from a message
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Import Sender’s certificate.
Add a certificate from an attachment
1. In a message, click the certificate attachment.
2. Click Retrieve Certificate Attachment.
3. Click the certificate.
4. Click Import Certificate.
Attachment indicators in S/MIME-protected messages
:
The message includes a certificate attachment.
:
The message includes multiple certificate attachments.
:
The message includes a certificate server attachment.
Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
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2. Press the Menu key.
3. Click Import Server.
View the certificate used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Display Sender's Certificate or Display Encryption Certificate.
View encryption information for a weakly encrypted message
1. In a weakly encrypted message, highlight the encryption status indicator.
2. Press the Menu key.
3. Click Encryption Details.
S/MIME-protected message status
Digital signature indicators for S/MIME protected messages
:
Your BlackBerry® device verified the digital signature.
:
Your device cannot verify the digital signature.
:
Your device requires more data to verify the digital signature.
:
Your device trusts the certificate chain.
:
The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted,
cannot be verified, or is not on your device.
:
The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
:
The sender’s certificate is expired.
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Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
The message is strongly encrypted.
:
The message is weakly encrypted.
Check the status of a certificate or certificate chain
If a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can check the status of
the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain.
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.
S/MIME-protected message options
Change your signing or encryption certificate
Your BlackBerry® device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate
in messages that you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. In the Signing Options section or the Encryption Options section, change the Certificate field.
5. Press the Menu key.
6. Click Save.
Change options for downloading attachments in encrypted messages
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Perform one of the following actions:
•
•
•
To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to
Automatically.
To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to
Manually.
To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted
Attachment Information field to Never.
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5. Press the Menu key.
6. Click OK.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME or PGP.
4. Change the Default Encoding field.
5. Press the Menu key.
6. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn
on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Default Classification field.
5. Press the Menu key.
6. Click Save.
Change the size of S/MIME indicators in messages
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
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4. Change the Message Viewer Icons field.
5. Press the Menu key.
6. Click Save.
Change the encryption algorithms for S/MIME-protected messages
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Select the check box beside one or more encryption algorithms.
5. Press the Menu key.
6. Click Save.
Request delivery notification for signed S/MIME-protected messages
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Change the Request S/MIME Receipts field to Yes.
5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before an S/MIME-protected message is truncated
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Change the Warn about truncated messages field to No.
5. Press the Menu key.
6. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME.
4. Change the Warn about problems with my certificates field to No.
5. Press the Menu key.
6. Click Save.
To turn on the prompt again, change the Warn about problems with my certificates field to Yes.
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S/MIME-protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
•
•
Verify that the email account that you are using supports all signing and encryption options.
If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
If your email account is associated with a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry
device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus
Notes native encryption.
Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes®
(previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more information about importing
your IBM Lotus Notes ID file using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.
When sending or receiving IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.
Prerequisites: IBM Lotus Notes native encryption
•
•
•
Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM® Lotus®
Domino®.
Your computer must be running IBM® Lotus Notes® version 7.0 or later with an email account on an IBM Lotus Domino server version 7.0
or later.
You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access), or using
the BlackBerry® Desktop Manager.
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Encrypt a message using IBM Lotus Notes native encryption
1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.
2. If you are prompted, type your IBM® Lotus Notes® ID password.
PGP protected messages
PGP protected message basics
About signing and encrypting messages
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another
level of security to email messages and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help
recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients
use your public key to verify that the message is from you and that the message has not been changed.
Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the
message. Recipients use their private key to decrypt the message.
To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email
address in your contact list to locate a PGP® key or certificate for the contact.
Sign or encrypt a message
You can sign or encrypt email messages and PIN messages.
1. When composing a message, change the Encoding field.
2. If necessary, change the Classification field.
Encrypt a PGP protected message with a pass phrase
By default, your BlackBerry® device uses your PGP® key to encrypt messages.
1. When composing a message, change the Encoding field to one that uses encryption.
2. Press the Menu key.
3. Click Options.
4. Change the Use Conventional Encryption field to Yes.
5. Press the Menu key.
6. Click Save.
Using a secure method, let the recipient know what the pass phrase is.
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Attach a PGP key to a message
You can attach a PGP® key to email messages and PIN messages.
1. When composing a message, press the Menu key.
2. Click Attach PGP Keys.
3. Highlight a PGP key.
4. Press the Menu key.
5. Click Continue.
Download the PGP key used to sign or encrypt a message
If a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the
PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or your device might download the
sender’s PGP key from the PGP Universal Server automatically.
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Fetch Sender’s PGP key.
Add a PGP key from a message
If you use the PGP® Universal Server, you might not be able to add PGP keys from messages.
1. In a message, highlight a digital signature indicator.
2. Press the Menu key.
3. Click Import PGP Key.
Add a PGP key from an attachment
If you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.
1. In a message, click the PGP key attachment.
2. Click Retrieve PGP Attachment.
3. Click the PGP key.
4. Click Import PGP Key.
Attachment indicators in PGP protected messages
:
The message includes a PGP® key attachment.
:
The message includes multiple PGP key attachments.
:
The message includes a certificate server attachment.
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Add connection information for a certificate server from a message
1. In a message, highlight the certificate server indicator.
2. Press the Menu key.
3. Click Import Server.
View the PGP key used to sign or encrypt a message
1. In a message, highlight the encryption status indicator or a digital signature indicator.
2. Press the Menu key.
3. Click Display Sender's PGP Key or Display Encryption PGP key.
PGP protected message status
Encryption status indicators
Your administrator sets whether messages that you receive are considered to be strong or weak.
:
The message is strongly encrypted.
:
The message is weakly encrypted.
Digital signature indicators for PGP protected messages
:
Your BlackBerry® device verified the digital signature.
:
Your device cannot verify the digital signature.
:
Your device requires more data to verify the digital signature.
:
Your device trusts the sender’s PGP® key.
:
The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be
verified, or is not on your device.
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:
The key status is not current, or your device requires more data to verify the trust status of the key.
:
The sender’s PGP key is expired.
PGP protected message options
Change your signing and encryption key
Your BlackBerry® device uses your PGP® key to encrypt messages in the sent items folder and includes your PGP public key in messages that
you send so that recipients can encrypt their reply messages.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Change the Default Key field.
5. Press the Menu key.
6. Click Save.
Change options for downloading attachments in encrypted messages
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Perform one of the following actions:
•
•
•
To download attachments in encrypted messages automatically, change the Retrieve Encrypted Attachment Information field to
Automatically.
To download attachments in encrypted messages manually, change the Retrieve Encrypted Attachment Information field to
Manually.
To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Retrieve Encrypted
Attachment Information field to Never.
5. Press the Menu key.
6. Click OK.
Change the default signing and encryption option
Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not
sent a message to or received a message from previously. If you have sent a message to or received message from the contact previously, your
device tries to use the signing and encryption option that was used for the last message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click S/MIME or PGP.
4. Change the Default Encoding field.
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5. Press the Menu key.
6. Click Save.
About message classifications
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your
administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message
that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message
classifications that you can use.
If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message
and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the
classification for a sent message in the sent items folder.
Change the default message classification
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn
on message classifications.
Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a
message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device
tries to use the message classification that was used for the last message.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Default Classification field.
5. Press the Menu key.
6. Click Save.
Change the size of PGP indicators in messages
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Change the Message Viewer Icons field.
5. Press the Menu key.
6. Click Save.
Change the encryption algorithms for PGP protected messages
If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known
to support.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Select the check box beside one or more encryption algorithms.
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5. Press the Menu key.
6. Click Save.
Turn off the prompt that appears before a PGP protected message is truncated
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Change the Warn about truncated messages field to No.
5. Press the Menu key.
6. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use a PGP key that is not recommended for use
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Change the Warn about problems with my PGP keys field to No.
5. Press the Menu key.
6. Click Save.
To turn on the prompt again, change the Warn about problems with my PGP keys field to Yes.
PGP protected message troubleshooting
Some signing and encryption options are not available on my device
Try performing the following actions:
•
•
Verify that the email account that you are using supports all signing and encryption options.
If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try
using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent
you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support
attachments in encrypted messages.
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You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client
working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message list
•
•
•
To reply to a highlighted message, press 7 .
To reply to all, highlight the message. Press 1 .
To forward a highlighted message, press 9 .
Move around a message list
•
•
•
•
•
To move to the top of a message list, press 2 .
To move to the bottom of a message list, press 8 .
To move to the next date, press 6 .
To move to the previous date, press 4 .
To move to the next unopened item, press 5 .
Troubleshooting messages
I cannot send messages
Try performing the following actions:
•
•
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send messages when you return to a wireless coverage area.
If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phone number for
your contact.
If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
•
If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder,
click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
Generate an encryption key.
Verify that data service is turned on.
Resend the message.
•
•
•
Related topics
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I am not receiving messages
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
•
If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
•
If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
Verify that data service is turned on.
If you use email message filters, verify that the options for email message filters are set correctly.
Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
•
•
•
•
•
If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset
your device and connect to the Wi-Fi network or log in to the VPN again.
Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
I cannot file email messages
Try performing the following actions:
•
•
Verify that wireless email reconciliation is turned on.
If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings tool
of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Try performing the following actions:
•
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
•
Verify that fixed dialing is turned off.
I am not receiving SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages
when you return to a wireless coverage area.
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The number of new or unopened messages is different than I expected
The number of new or unopened messages includes saved messages and filed messages.
If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email
application on your computer other than your inbox, your device files the message.
Related topics
Some messages no longer appear on my device
If your BlackBerry® application memory is full or you have more than 65 000 email, PIN, SMS text, and MMS messages, your device deletes
the oldest messages from a message list. Your device does not delete saved messages.
If wireless email reconciliation is turned on, and, in the message options, the Delete On field is set to Mailbox & Handheld, email messages
that you delete in the email application on your computer are also deleted from your device.
A message or attachment does not appear or is truncated
Try performing the following actions:
•
•
•
Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
HTML email messages do not appear correctly
Try performing the following actions:
•
•
•
Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
Try downloading external pictures. Press the Menu key. Click Get Images.
Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the check box beside the folder appears dimmed.
Try performing the following actions:
•
•
Wait for a few seconds. The email message folders might become available after a short period of time.
Turn off wireless email reconciliation, and then turn it on again.
Email message filters are not working correctly
Try performing the following actions:
•
Verify that your email message filters are turned on.
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•
Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages.
Related topics
I cannot turn on cell broadcasting
If your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast
messages.
Clear the check box beside all languages that your SIM card does not support.
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions:
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•
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Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
Verify that the file is not copyright protected.
If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for
your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
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Files and attachments
File and attachment basics
About files and attachments
You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a
BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's
network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application
to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your
device.
To change attachments or files that you download, you can use third-party editing applications, such as Documents to Go®, that are designed
for use on BlackBerry devices.
Open a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. In a message, meeting invitation, or calendar entry, press the Menu key.
2. If necessary, click Retrieve Attachment Information.
3. Click Open Attachment.
4. If necessary, on the Attachments screen, click an attachment.
5. If necessary, in the dialog box, click an option.
Download a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a web page, perform one of the following actions:
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If there is only one attachment in a message or calendar entry, press the Menu key.
If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the Menu key.
If you are downloading a file from a web page, press the Menu key.
2. Click Download Attachment or Download File.
3. Click Download.
4. If necessary, click More or More All.
5. Highlight the folder that you want to save the file or attachment in.
6. Press the Menu key.
7. Click Select Here.
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Stop downloading a file or an attachment
1. In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the Menu key.
2. Click Cancel Download.
Locate a file saved on your device
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Explore.
4. Navigate to the file.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
Locate a file saved on your organization's network
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen or in a folder, click the Files icon.
2. In the Go To field, type the path for the file.
3. If necessary, type the credentials that you use to connect to your organization's network.
To view the file, click the file. Depending on the file type, the file might not appear in its original format.
Related topics
Save a file from your organization's network to your device
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.
1. On the Home screen or in a folder, click the Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the Menu key.
5. Click Copy.
6. Navigate to a location.
7. Click a folder.
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8. Click Copy Into.
Related topics
Send a file as an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the Menu key.
5. Click Send or Share.
6. Click a message type.
Open a link in a file or an attachment
Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.
1. In a file, highlight a link.
2. Press the Menu key.
3. Click Get Link or Retrieve.
To return to the file, press the Escape key.
Set font options for a file or an attachment
1. In a file or an attachment, press the Menu key.
2. Click Options.
3. Set the font fields.
4. Press the Menu key.
5. Click Save.
Managing files and attachments
View properties for an attachment
You can view the size, author, publication date, and other attachment properties for an attachment.
1. In an attachment, press the Menu key.
2. Click Retrieve Info or View Info.
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View properties for a file
You can view the size, author, publication date, and other properties for a file.
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the Menu key.
5. Click Properties.
Rename a file
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the Menu key.
5. Click Rename.
6. Type a name for the file.
7. Click Save.
Delete a file
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the Menu key.
5. Click Delete.
Move a file
1. On the Home screen or in a folder, click the Media icon or Files icon.
2. Navigate to a file.
3. Highlight the file.
4. Press the Menu key.
5. Click Move.
6. Navigate to a location.
7. Click a folder.
8. Click Move Into.
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Documents
Open a password-protected .pdf file
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. When the "Password protected document" message appears, press the Escape key.
2. Press the Menu key.
3. Click Password.
4. Type the password.
5. Press the Enter key.
6. Press the Menu key.
7. Click Retrieve.
8. Click Yes.
View tracked changes in a document
1. In a document, press the Menu key.
2. Click Show Changes.
To hide tracked changes, press the Menu key. Click Hide Changes.
View the table of contents in a document
Depending on the document type, you might not be able to view the table of contents.
1. In a document, press the Menu key.
2. Click Table of Contents.
To move to a specific heading, click a heading. Click View.
Spreadsheets
Move to a specific cell
1. In a spreadsheet, press the Menu key.
2. Click Go to Cell.
3. Type the cell co-ordinates.
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4. Press the Enter key.
View the content of a cell
In a spreadsheet, click the trackpad.
View a list of worksheets
1. In a spreadsheet, press the Menu key.
2. Click Table of Contents.
To move to a specific worksheet, click a worksheet. Click View.
Switch worksheets
1. In a spreadsheet, press the Menu key.
2. Click Next Sheet or Prev Sheet.
Change the size of a column
In a spreadsheet, perform one of the following actions:
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To change the size of a column, click the column label. Click a size.
To view all the text in a column, click the column label. Click Fit.
To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet.
Click a size.
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Click Options. Set the Column Width field. Click Save.
Set display options for a spreadsheet
1. In a spreadsheet, press the Menu key.
2. Click Options.
3. Perform any of the following actions:
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To view the gridlines in the spreadsheet, set the Show Gridlines field to Yes.
To label spreadsheet rows with numbers and columns with letters, set the Display Labels field to Yes.
4. Press the Menu key.
5. Click Save.
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Media files
View a list of pages in a multi-page .tif file
You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file.
1. In a multi-page .tif file, press the Menu key.
2. Click Table of Contents.
To move to a specific page, click a page.
Switch pages in a multi-page .tif file
1. In a multi-page .tif file, press the Menu key.
2. Click Next Page or Prev Page.
Presentations
Switch presentation views
1. In a presentation, press the Menu key.
2. Perform one of the following actions:
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To view text only, click View Text.
To view text and slides, click View Both.
To view the presentation in its original format, click View Slides.
Switch slides
1. In a presentation, press the Menu key.
2. Click Next Slide or Prev Slide.
Rotate a slide
1. When viewing a slide in slide view, press the Menu key.
2. Click Rotate.
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Zoom in to or out from a slide
When viewing a presentation in slide view, press the Menu key.
To zoom back to the original slide size, press the Menu key. Click Fit to Screen.
Save a slide
1. When viewing a presentation in slide view, press the Menu key.
2. Click Save Slide.
3. Type a name for the file.
4. Click Save.
vCard contact attachments
About vCard contact attachments
vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email
message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When
you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the
attached contact.
Open a vCard contact attachment
1. In a message, highlight a vCard® contact attachment.
2. Press the Menu key.
3. Click View Attachment.
Add a contact to your contact list from a vCard contact attachment
1. In a vCard® contact attachment, press the Menu key.
2. Click Add to Contacts or Update Contact.
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Troubleshooting attachments
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar.
2. Click More.
A message or attachment does not appear or is truncated
Try performing the following actions:
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Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To download the slide, highlight the slide. Press the Menu key. Click Retrieve.
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Media
Audio and video files
Play a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Click a media file.
To stop playing a media file, click the stop icon.
Related topics
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
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To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Record a voice note
1. On the Home screen, click the Media icon.
2. Click the Voice Notes Recorder icon.
3. Click the record icon.
4. Perform any of the following actions:
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To pause recording, click the pause icon. To resume recording, click the record icon.
To stop recording, click the pause icon. Click the stop icon.
Play the next or previous song
When playing a song, press the Next or Previous key on the top of the device.
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Fast-forward or rewind a media file
1. When playing a media file, click the progress bar.
2. On the trackpad, slide your finger to the right or left.
3. Click the trackpad.
Pause a media file
When playing a song, video, or voice note, press the Play/Pause/Mute key on the top of your device.
To resume playing the song, video, or voice note, press the Play/Pause/Mute key again.
Play a media file on a web page
1. On a web page, click a media file.
2. Click Open.
Repeat songs
You can repeat a single song or all the songs in a category or playlist.
1. When you are playing a song, press the Menu key.
2. Click Repeat.
3. Perform one of the following actions:
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To repeat the song that is currently playing, click Current Song.
To repeat the playlist that is currently playing, click Playlist.
To repeat the songs in the Album category or Artist category that you are currently playing, click Album or Artist.
To stop repeating songs, press the Menu key. Click Repeat. Click Off.
Shuffle songs
1. On the Home screen, click the Media icon.
2. Click Music.
3. Perform one of the following actions:
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To shuffle all your songs, click Shuffle Songs.
To shuffle all the songs in a category or a playlist, click a category or playlist. Press the Menu key. Click Shuffle.
To stop shuffling songs, press the Menu key. Click Shuffle.
Related topics
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Adjust the volume
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To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
To decrease the volume, press the Volume Down key on the right side of your device.
To mute the volume, press the Play/Pause/Mute key on the top of your device. To turn off mute, press the Play/Pause/Mute key again.
Related topics
Amplify the volume using the audio boost feature
Depending on your BlackBerry® device model, this feature might not be supported.
The audio boost feature allows you to amplify the volume for songs, ring tones, and videos.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Audio Boost field to On.
5. Read the warning on the screen and if you wish to proceed, click Yes.
6. Press the Menu key.
7. Click Save.
Related topics
Improve sound quality for songs
Depending on your BlackBerry® device model, this feature might not be supported.
To improve sound quality for songs, you must be using stereo headphones with your device.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Headset Music EQ field.
5. Press the Menu key.
6. Click Save.
Related topics
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About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device
model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.
Keep backlighting on when you play a video
By default, the backlighting is designed to turn off after a period of time to conserve battery power.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Turn Off Auto Backlighting field to No.
5. Press the Menu key.
6. Click Save.
Display closed captions in videos
You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Display Closed Captions field to Yes.
5. If necessary, change the Appearance, Position and Font Scale fields.
6. Press the Menu key.
7. Click Save.
Playlists
About playlists
You can create both standard and automatic playlists for songs. You create a standard playlist by manually adding songs that are on your
BlackBerry® device or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of songs. When you add
a song to your device that meets the criteria, your device adds it to the automatic playlist. An indicator appears beside automatic playlists in
your list of playlists.
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Create a standard playlist
1. On the Home screen, click the Media icon.
2. Click the Music icon.
3. Click Playlists.
4. Click New Playlist.
5. Click Standard Playlist.
6. Type a name for the playlist.
7. Press the Menu key.
8. Click Add Songs.
9. Click a song.
10. To add more songs, repeat steps 7 to 9.
11. Press the Menu key.
12. Click Save.
Add a song to a playlist
1. On the Home screen, click the Media icon.
2. Click the Music icon.
3. Click Playlists.
4. Click a standard playlist.
5. Press the Menu key.
6. Click Add Songs.
7. Click a song.
8. Press the Menu key.
9. Click Save.
Add the song that is playing to a playlist
1. When playing a song, press the Menu key.
2. Click Add To Playlist.
3. Click a playlist.
Change the order of songs in a playlist
1. On the Home screen, click the Media icon.
2. Click the Music icon.
3. Click Playlists.
4. Click a standard playlist.
5. Highlight a song.
6. Press the Menu key.
7. Click Move.
8. Click the new location.
9. Press the Menu key.
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10. Click Save.
Related topics
Delete a song from a playlist
1. On the Home screen, click the Media icon.
2. Click the Music icon.
3. Click Playlists.
4. Click a standard playlist.
5. Highlight a song.
6. Press the Menu key.
7. Click Remove.
8. Click OK.
9. Press the Menu key.
10. Click Save.
Create an automatic playlist
1. On the Home screen, click the Media icon.
2. Click the Music icon.
3. Click Playlists.
4. Click New Playlist.
5. Click Automatic Playlist.
6. Type a name for the playlist.
7. Click the plus sign (+) beside Artists, Albums, or Genres.
8. Click an artist, album, or genre.
9. To add more criteria, repeat steps 7 and 8.
10. Press the Menu key.
11. Click Save.
To view the songs in the playlist, click a playlist. Press the Menu key. Click View Songs.
Rename a playlist
1. On the Home screen, click the Media icon.
2. Click the Music icon.
3. Click Playlists.
4. Highlight a playlist.
5. Press the Menu key.
6. Click Rename.
7. Type a name for the playlist.
8. Click Save.
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Related topics
Delete a playlist
1. On the Home screen, click the Media icon.
2. Click the Music icon.
3. Click Playlists.
4. Highlight a playlist.
5. Press the Menu key.
6. Click Delete.
Related topics
Video camera
Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features
might not be available.
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Turn on video lighting
In low lighting conditions, the video light can improve the quality of videos that you record.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. Press the Menu key.
4. Click Options.
5. Change the Video Light field to On.
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6. Press the Menu key.
7. Click Save.
Apply a color effect to videos
You can apply a sepia or black-and-white color effect to videos that you record.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. Press the Menu key.
4. Click Options.
5. Change the Color Effect field.
6. Press the Menu key.
7. Click Save.
Change the video size and format
The larger the video, the more memory the video requires.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. Press the Menu key.
4. Click Options.
5. Change the Video Format field.
6. Press the Menu key.
7. Click Save.
Related topics
Change the location for storing videos
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. Press the Menu key.
4. Click Options.
5. Change the Folder field.
6. Press the Menu key.
7. Click Save.
Related topics
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Camera
Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features
might not be available.
Take a picture
1. On the Home screen, click the Camera icon.
2. Press the Right Convenience key all the way down.
Related topics
Change the size of pictures that you take
The larger the picture, the more memory the picture requires.
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Change the Picture Size field.
5. Press the Menu key.
6. Click Save.
Related topics
Set picture quality
You can set the fineness of detail that the camera captures in pictures. The finer the detail of a picture, the more memory the picture requires.
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Set the Picture Quality field.
5. Press the Menu key.
6. Click Save.
Change the location for storing pictures
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Change the Store Pictures and Folder fields.
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5. Press the Menu key.
6. Click Save.
Related topics
Change options to compensate for different lighting conditions in pictures
You can change the default flash setting, if available, and white balance of the pictures that you take.
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Perform any of the following actions:
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To change the default flash mode for pictures, if available, change the Default Flash Setting field.
To improve the colors in pictures, in the White Balance field, click the current lighting condition.
5. Press the Menu key.
6. Click Save.
Apply a color effect to pictures
You can apply a sepia or black-and-white color effect to pictures that you take.
1. On the Home screen, click the Camera icon.
2. Press the Menu key.
3. Click Options.
4. Change the Color Effect field.
5. Press the Menu key.
6. Click Save.
Pictures
View a picture
1. On the Home screen, click the Media icon.
2. Click the Pictures icon.
3. Click a category.
4. Click a picture.
To view the next or previous picture, slide your finger on the trackpad to the right or left.
Related topics
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Pan a picture
To perform this task, you must be zoomed in to the picture.
In a picture, slide your finger in any direction on the trackpad.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom In or Zoom Out.
To zoom back to the original picture size, press the Menu key. Click Fit to Screen.
Rotate a picture
1. In a picture, press the Menu key.
2. Click Rotate.
The picture turns 90 degrees in a clockwise direction.
Save a picture from an MMS message or a web page
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
1. Open a picture attachment in an MMS message or highlight a picture on a web page.
2. Press the Menu key.
3. Click Save Image.
4. Click Save.
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Browse to a picture.
4. Click Set As Wallpaper.
View pictures as a slide show
A slide show displays all the pictures in a category or folder in sequence.
1. On the Home screen, click the Media icon.
2. Click the Pictures icon.
3. Click a category.
4. Highlight a picture.
5. Press the Menu key.
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6. Click View Slide Show.
To close the slide show, press the Escape key.
Change the number of seconds between slides in a slide show
1. On the Home screen, click the Media icon.
2. Click Options.
3. Change the Slide Show Interval field.
4. Press the Menu key.
5. Click Save.
View pictures in list view
1. On the Home screen, click the Media icon.
2. Click the Pictures icon.
3. Click a category.
4. Press the Menu key.
5. Click View List.
Sort pictures
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Sort By field.
5. Press the Menu key.
6. Click Save.
Managing media files
Rename an audio or video file
You can only rename media files that you added.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Explore.
4. Navigate to a folder that contains audio or video files.
5. Highlight an audio or video file.
6. Press the Menu key.
7. Click Rename.
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8. Type a name for the file.
9. Click Save.
Related topics
Rename a picture or picture folder
You can only rename pictures and picture folders that you transferred to or created on your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Pictures icon.
3. Click a category.
4. Highlight a picture or picture folder.
5. Press the Menu key.
6. Click Rename.
7. Type a name for the picture or picture folder.
8. Click Save.
Related topics
Move a media file
You can only move media files that you added.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Explore.
4. Navigate to a folder that contains media files.
5. Highlight a media file.
6. Press the Menu key.
7. Click Move.
8. Navigate to the new location.
9. Click a folder.
10. Click Move Here.
Related topics
Delete a media file or folder
You can only delete media files and folders that you added.
1. On the Home screen, click the Media icon.
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2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file or folder.
5. Press the Menu key.
6. Click Delete.
Related topics
Search for a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. In the Find field, type part or all of a name for a media file.
View properties for a media file
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the Menu key.
6. Click Properties.
Memory and media cards
About media cards
Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory
that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a
media card into your device, see the printed documentation that came with your device.
Format the device memory or a media card
If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted.
Depending on your device model, you might not be able to format your device memory.
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
3. Press the Menu key.
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4. Click Format.
5. Complete the instructions on the screen.
View the amount of memory used by media files
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Memory Use.
Supported media cards
Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.
Turn off media card support
When you turn off media card support, your BlackBerry® device cannot access the files on your media card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
3. Change the Media Card Support field to Off.
4. Press the Menu key.
5. Click Save.
Change how you transfer files between your device and your computer
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
3. Do one of the following actions:
•
•
•
To use mass storage mode to transfer files between your BlackBerry device and computer, set the Mass Storage Mode Support field
to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.
To use MTP to transfer media files between your device and computer, set the Media Transfer Protocol (MTP) field to On. If necessary,
change the Auto Enable Mass Storage Mode When Connected field.
To receive a prompt to select either mass storage mode or MTP when you connect your device to your computer, set the Auto Enable
Mass Storage Mode When Connected field to Prompt.
4. Press the Menu key.
5. Click Save.
Turn off mass storage mode or MTP
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
3. Change the Media Transfer Protocol (MTP) field or the Mass Storage Mode Support field to No.
4. Press the Menu key.
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5. Click Save.
Turn off the prompt for mass storage mode
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
3. Change the Auto Enable Mass Storage Mode When Connected field to Yes or No.
4. Press the Menu key.
5. Click Save.
About compression
Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression
is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep
compression turned on.
If both compression and encryption are turned on, your device compresses device data before encrypting it.
About file encryption
File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your
device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device
password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media
card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device
that you insert your media card into, as long as you know the password for the device.
Turn on encryption
To encrypt data in the device memory, you must have set a password for your BlackBerry® device.
Depending on the amount of memory available for storing files in the device memory, you might not be able to encrypt files in the device
memory.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Encryption.
4. Change the Encryption field to Enabled.
5. To encrypt data in the device memory, set the Device Memory field to Enabled.
6. To encrypt files stored on a media card and on your device, set the Media Card field to Enabled and perform one of the following actions:
•
•
•
To encrypt files using an encryption key that your device generates, change the Mode field to Device.
To encrypt files using your device password, change the Mode field to Security Password.
To encrypt files using an encryption key and your device password, change the Mode field to Security Password & Device.
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7. To also encrypt media files such as pictures, songs, and videos, set the Include Media Files field to Yes.
8. Press the Menu key.
9. Click Save.
To stop encrypting data in the device memory, change the Device Memory field to Disabled. To stop encrypting files, change the Media
Card field to Disabled.
Repair your media card or device memory
CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your media card or
device memory.
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
3. Press the Menu key.
4. Click Repair.
5. Complete the instructions on the screen.
If your media card is still not repaired, you might want to reformat it.
Transferring and downloading media files
About transferring and synchronizing media files
You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer, or you can
use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.
If you want to manage and preserve the information associated with your media files when you transfer or synchronize files between your
device and your computer, use the media manager tool of the BlackBerry® Desktop Manager. For more information about using the media
manager tool, see the help in the Roxio® Media Manager. For more information about using BlackBerry® Media Sync, see the help in BlackBerry
Media Sync.
If you want to transfer files quickly between your media card and computer, use mass storage mode or MTP. Use mass storage mode to transfer
all file types and MTP to transfer media files. Depending on your BlackBerry device model or your wireless service provider, mass storage mode
or MTP might not be supported.
If you transfer files to your media card using mass storage mode, MTP, or Bluetooth technology, your device does not encrypt the files. If you
transfer encrypted files from your media card using mass storage mode, MTP, or Bluetooth technology, you cannot decrypt the files on your
computer or on a Bluetooth enabled device. You can use the Roxio Media Manager to preserve encryption in media files that you transfer
between your computer and your device.
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Supported audio and video file formats
Type
File format
Audio
•
•
•
.mp3
.wma
.wav
Video
•
•
•
•
•
.mp4
.3gp
.3gp2
.asf
.wmv
For more information about file formats that your BlackBerry® device supports, visit www.blackberry.com/btsc and search for media types
supported.
Transfer a file between your device and your computer using the Roxio Media Manager
1. Connect your BlackBerry® device to your computer.
2. On your computer, open the BlackBerry® Desktop Manager.
3. Click Media.
4. In the Media Manager section, click Start.
5. Click one of the following options:
•
•
•
Manage Pictures
Manage Music
Manage Videos
6. In the left pane, click the Folders tab.
7. Drag a file or folder from one location to another.
For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager.
Synchronize your music from your computer to your device using BlackBerry Media
Sync
To perform this task, mass storage mode must be turned on.
Using BlackBerry® Media Sync, you can synchronize specific iTunes playlists and Windows Media® Player playlists to your BlackBerry device
or a random selection of your songs that are not in a playlist.
1. Connect your device to your computer.
2. On your computer, open the BlackBerry® Desktop Manager.
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3. Cick the Media icon.
4. In the BlackBerry Media Sync section, click the Launch tab.
5. If necessary, in the drop-down list, select your music application.
6. Perform one of the following actions:
•
•
To synchronize specific playlists, select the check box beside one or more playlists.
To synchronize a random selection of your songs, select the Fill available space with random music check box. Available space does
not include the reserved space.
•
To synchronize specific playlists as well as a random selection of your songs, select the check box beside one or more playlists. Select
the Fill available space with random music check box. Available space does not include the reserved space.
7. Click Sync Music.
8. Click OK.
9. Disconnect your device from your computer.
To view your playlists on your device, on the Home screen, click the Media icon. Click the Music icon. Click Playlists. Your songs that are not
in a playlist appear in the Random Music playlist.
For more information about transferring and managing media files, see the online help in BlackBerry Media Sync.
Transfer a file between your device and your computer in mass storage mode or MTP
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry device and your computer, or your device
memory and computer.
1. Connect your device to your computer.
2. On the Home screen or in a folder, click the Options icon.
3. Set the Mass Storage Mode Support field or Media Transfer Protocol (MTP) field to On.
4. Press the Menu key.
5. Click Save.
6. On your computer, your device might appear as a removable disk. Drag a file from a location on your computer to your device.
To exit mass storage mode or MTP, disconnect your device from your computer.
Change how you transfer files between your device and your computer
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
3. Do one of the following actions:
•
To use mass storage mode to transfer files between your BlackBerry device and computer, set the Mass Storage Mode Support field
to On. If necessary, change the Auto Enable Mass Storage Mode When Connected field.
•
To use MTP to transfer media files between your device and computer, set the Media Transfer Protocol (MTP) field to On. If necessary,
change the Auto Enable Mass Storage Mode When Connected field.
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•
To receive a prompt to select either mass storage mode or MTP when you connect your device to your computer, set the Auto Enable
Mass Storage Mode When Connected field to Prompt.
4. Press the Menu key.
5. Click Save.
Save a media file from a web page
1. On a web page, click a link for a media file.
2. Click Save.
3. Type a name for the media file.
4. Click Save.
Save a picture from an MMS message or a web page
You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.
1. Open a picture attachment in an MMS message or highlight a picture on a web page.
2. Press the Menu key.
3. Click Save Image.
4. Click Save.
Download a file or an attachment
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. In a message, in a calendar entry, or on a web page, perform one of the following actions:
•
•
•
If there is only one attachment in a message or calendar entry, press the Menu key.
If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the Menu key.
If you are downloading a file from a web page, press the Menu key.
2. Click Download Attachment or Download File.
3. Click Download.
4. If necessary, click More or More All.
5. Highlight the folder that you want to save the file or attachment in.
6. Press the Menu key.
7. Click Select Here.
Stop downloading an attachment
1. In a message, highlight an attachment that you are downloading.
2. Press the Menu key.
3. Click Cancel Download.
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Receive a media file using Bluetooth technology
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. Press the Menu key.
4. Click Receive Using Bluetooth.
5. Send a media file from the paired Bluetooth enabled device.
6. If necessary, click Yes.
7. Click Save.
Send a media file
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
You can only send media files that you added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the Menu key.
6. Perform one of the following actions:
•
•
To send a picture file, click Send or Share. Click a message type.
To send an audio or video file, click the send option for a message type.
Download a ring tone
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click the Ring Tones icon.
3. Press the Menu key.
4. Click Download Ring Tones.
Download a picture
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click the Pictures icon.
3. Click a category.
4. Press the Menu key.
5. Click Download Images.
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Media shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
•
To pause an audio or video file, press the Play/Pause/Mute key on the top of your BlackBerry® device. To resume playing an audio or
video file, press the Play/Pause/Mute key again.
•
If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume
Up key until you reach the highest volume setting, and then press the Volume Up key four times quickly.
Pictures
To pan a picture, you must first be zoomed in.
•
•
•
•
•
•
•
To zoom in to a picture, press 3 . To zoom to the original picture size, press 7 .
To zoom out from a picture, press 9 . To zoom to the original picture size, press 7 .
To pan up in a picture, press 2 .
To pan down in a picture, press 8 .
To pan right in a picture, press 6 .
To pan left in a picture, press 4 .
To return to the center of a picture, press 5 .
Camera and video camera
•
•
•
•
To zoom in to a subject before taking a picture, press the Volume Up key.
To zoom out from a subject before taking a picture, press the Volume Down key.
To take a picture, press the Right Convenience key.
To change the flash mode for a picture, if available, or to turn on low-light mode for a video, press the Space key.
Troubleshooting media
I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
I cannot open media files
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
Try one of the following actions:
•
If you are trying to open a media file on your BlackBerry device and your device is connected to your computer, disconnect your device
from the computer or turn off mass storage mode or MTP.
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•
•
•
If you are trying to open a media file on your computer using mass storage mode or MTP, verify that you have closed the media manager
tool of the BlackBerry® Desktop Manager.
If you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager, verify that
mass storage mode or MTP is turned off on your device.
If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an
encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the
media card into the BlackBerry device that you used to encrypt the file. In the memory options, change the Encryption Mode field to
None or Security Password.
Related topics
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try performing the following actions:
•
•
•
If you are trying to save a media file to your device memory, delete old data or messages from your device.
If you are trying to save a media file on your media card, delete old media files.
In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
•
If possible, increase the maximum amount of memory available for pictures.
My device does not recognize my media card
Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported.
Try one of the following actions:
•
Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your
device, see the printed documentation that came with your device.
•
In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off mass
storage mode or MTP. Format the media card. Turn on mass storage mode or MTP.
Related topics
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My device is not using the correct ring tone or wallpaper
If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry® device
password and you reset your device, unlock your device.
The flash dims or turns off
If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures,
when the battery power level drops below 20 percent, the flash might turn off.
Some pictures that I take are blurry
In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera
before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at
the bottom of the screen.
Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of
the camera by turning on image stabilization in the camera options.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
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Browser
Browser basics
Browsing web pages
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
•
•
If a web address field appears on the screen, type a web address.
If a web address field does not appear on the screen, press the
key. Click Go To. Type a web address.
3. Press the Enter key.
Search the Internet
To perform this task, your email account must use the BlackBerry® Internet Service that supports this feature. For more information, contact
your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
•
•
If the Search here field appears on the screen, type the search terms.
If the Search here field does not appear on the screen, press the Menu key. Click Go To. Type the search terms.
3. Press the Enter key.
Switch browser views
You can view web pages in Column view or Page view. Column view displays web pages in a mobile view format. Page view displays web pages
in a wide screen format that is similar to the format that the browser on your computer uses to display web pages.
1. On a web page, press the Menu key.
2. Click Column View or Page View.
Zoom in to or out from a web page
On a web page, press the Menu key.
To zoom back to the original web page size, press the Escape key.
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Move back or forward a web page
1. On a web page, press the Menu key.
2. Click Back or Forward.
Refresh a web page
1. On a web page, press the Menu key.
2. Click Refresh.
Save a web page to a message list
A saved web page displays content that was current at the time that you saved the web page.
1. On a web page, press the Menu key.
2. Click Save Page.
3. Click OK.
Stop loading a web page
1. When a web page is loading, press the Menu key.
2. Click Stop.
Search for text in a message, in an attachment, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
View a list of web pages you visited recently
Depending on the browser that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark
list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser. Extra
fees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available on
your BlackBerry® device, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click History.
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Return to the home page
1. On a web page, press the Menu key.
2. Click Home.
Close the browser
1. On a web page, press the Menu key.
2. Click Close.
Viewing, copying, and forwarding addresses
View the address for a web page
1. On a web page, press the Menu key.
2. Click Page Address.
View the address for a link or picture
1. On a web page, highlight or pause on a link or picture.
2. Press the Menu key.
3. Click Link Address or Image Address.
Copy an address for a web page, link, or picture
1. On a web page, perform one of the following actions:
•
•
•
Highlight or pause on a link. Press the Menu key. Click Link Address.
Highlight or pause on a picture. Press the Menu key. Click Image Address.
Press the Menu key. Click Page Address.
2. Click Copy Address.
To paste the address, press the Menu key. Click Paste.
Send a web page address
1. On the Home screen, click the Browser icon.
2. On a web page, press the Menu key.
3. Click Send Address.
4. Click a message type.
To return to the browser after you send the message, press the Escape key.
Send a link or picture from a web page
1. On a web page, highlight or pause on a link or picture.
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2. Press the Menu key.
3. Click Link Address or Image Address.
4. Click Send Address.
5. Click a message type.
To return to the browser after you send the message, press the Escape key.
Viewing pictures and playing media files
Play a media file on a web page
1. On a web page, click a media file.
2. Click Open.
Save a song or video from a web page
1. In the browser, click a link for a song or video.
2. Click Save.
3. Type a name for the song or video.
4. Click Save.
View a full picture on a web page
1. On a web page, highlight or pause on a picture.
2. Press the Menu key.
3. Click Full Image.
Zoom in to or out from a picture
1. In a picture, press the Menu key.
2. Click Zoom.
To zoom back to the original picture size, press the Menu key. Click Fit to Screen.
To close the picture, press the Escape key once in the camera or twice in the media application.
Browser bookmarks
About bookmarks for web pages
You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check
the web page for updates periodically. Bookmarks for web pages that have been updated since the last time you visited them appear in italic.
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Add a bookmark for a web page
Depending on the browser that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark
list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser. Extra
fees might apply for using a different browser. For more information about the fees associated with each of the browsers that are available on
your BlackBerry® device, contact your wireless service provider.
1. On a web page, press the Menu key.
2. Click Add Bookmark.
3. In the Auto Synchronize field, set how often the browser should check for updates to the web page.
4. In the Start time field, set the time of day when the browser should start checking for updates.
5. Click Add.
If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web page online.
Change a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark.
5. Press the Menu key.
6. Click Edit Bookmark.
7. Change the bookmark.
8. Click Accept.
Send a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark.
5. Press the Menu key.
6. Click Send Bookmark.
7. Click a message type.
To return to the browser after you send the message, press the Escape key.
Delete a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
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4. Highlight a bookmark.
5. Press the Menu key.
6. Click Delete Bookmark.
Add a bookmark folder for web pages
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark folder.
5. Press the Menu key.
6. Click Add Subfolder.
File a bookmark for a web page
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Bookmarks.
4. Highlight a bookmark.
5. Press the Menu key.
6. Click Move Bookmark.
7. Click the new location.
Rename a bookmark folder for web pages
You can only rename folders that you created.
1. On the Home screen, click the Browser icon.
2. Highlight a folder.
3. Press the Menu key.
4. Click Rename Folder.
Delete a bookmark folder for web pages
You can only delete folders that you created.
1. On the Home screen, click the Browser icon.
2. Highlight a folder.
3. Press the Menu key.
4. Click Delete Folder.
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Web feeds
About web feeds
Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for
updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site
has published since the last time that you checked the web feed. If a title interests you, you can view the web feed content, or if an audio version
of the content is available, you can listen to the web feed content.
You can open web feeds on web pages, or you can subscribe to web feeds and open them from your bookmark list. In your bookmark list, web
feeds that have been updated since the last time you checked them appear in italic. In a web feed, unopened web feed titles appear in bold.
If one or more web feeds are available on a web page, the Add Web Feed option appears in the menu.
Subscribe to a web feed
1. On a web page, press the Menu key.
2. Click Add Web Feed.
3. Select the check box beside a web feed.
4. In the Auto Synchronize field, set how often the browser should check for updates to the web feed.
5. In the Start time field, set the time of day when the browser should start checking for updates.
6. Click Add.
View web feed content
1. In a web feed, highlight a title.
2. Press the Menu key.
3. Perform one of the following actions:
•
•
To view a summary of the story, click Show Description.
To view the full story, click Read Story.
To hide a description, highlight a title. Press the Menu key. Click Hide Description.
Listen to web feed content
If your BlackBerry® device is associated with an email account that uses the BlackBerry® Internet Service, you can listen to web feed content
that does not exceed 5 MB. If your device is associated with an email account that uses the BlackBerry® Enterprise Server, you might not be
able to listen to web feed content that exceeds 128 KB. For more information, contact your administrator.
1. In a web feed, highlight a title.
2. Press the Menu key.
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3. Click Get Audio.
Mark a web feed title as opened or unopened
In a web feed, perform one of the following actions:
•
•
Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened.
Highlight a date field. Press the Menu key. Click Mark Prior Opened.
Change a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Edit Bookmark.
6. Change the web feed.
7. Click Accept.
File a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Move Bookmark.
6. Click the new location.
Delete a web feed
1. On a web page, press the Menu key.
2. Click Bookmarks.
3. Highlight a web feed.
4. Press the Menu key.
5. Click Delete Bookmark.
Browser options
Change the default browser view
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
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3. Click Options.
4. Click General Properties.
5. Change the Default View field.
6. Press the Menu key.
7. Click Save Options.
Change the home page or start page
Depending on your wireless service provider, you might not be able to change the home page.
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click Browser Configuration.
5. Perform any of the following actions:
•
•
In the Home Page Address field, type a web address.
Change the Start Page field.
6. Press the Menu key.
7. Click Save Options.
Change JavaScript options
1. In the browser, press the Menu key.
2. Click Options.
3. Click Browser Configuration.
4. Select any of the following check boxes:
•
•
•
Support JavaScript
Allow JavaScript popups
Terminate slow running scripts
5. Press the Menu key.
6. Click Save Options.
Change options for pictures and animation on web pages
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Perform any of the following actions:
•
•
•
To stop displaying pictures, click Browser Configuration. Change the Show Images field.
To change the quality of pictures, click General Properties. Change the Image Quality field.
To change the number of times that animated graphics repeat, click General Properties. Change the Repeat Animations field.
5. Press the Menu key.
6. Click Save Options.
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Change display options for web pages
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click Browser Configuration.
5. Perform any of the following actions:
•
•
To view background images, select the Use Background Images check box.
To change the browsing experience, change the Browser Identification field.
6. Press the Menu key.
7. Click Save Options.
Change font options for web pages
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click General Properties.
5. Perform any of the following actions:
•
•
Change the Default Font Family and Default Font Size fields.
Change the Minimum Font Style and Minimum Font Size fields.
6. Press the Menu key.
7. Click Save Options.
Set the character encoding for all web pages
By default, your BlackBerry® device uses the optimal character encoding for a web page.
1. On a web page, press the Menu key.
2. Click Set Encoding.
3. Clear the Auto mode check box.
4. Set the Default charset field.
5. Click OK.
Receive a prompt before closing the browser or running a script
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click General Properties.
5. Select any of the following check boxes:
•
•
Prompt Before Closing Browser On Escape
Prompt Before Closing Modified Pages
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•
Prompt Before Running WML Scripts
6. Press the Menu key.
7. Click Save Options.
Clear a browser cache
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click Cache Operations.
5. Beside a cache type, click Clear.
6. Press the Escape key.
Clear the browser history
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click Cache Operations.
5. Click Clear History.
6. Press the Escape key.
About browser configurations
The browser on your BlackBerry® device supports multiple browser configurations for optimizing your browsing experience.
If your BlackBerry device is associated with an email account that uses a BlackBerry® Enterprise Server that supports the BlackBerry Browser,
you can use the BlackBerry Browser configuration to browse the Internet and your organization's intranet. If you use the BlackBerry Browser
configuration, you might not be able to change some browser options.
You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access
ring tones. Depending on your wireless service provider, the Internet Browser configuration might not be available on your device or might use
a different name. For more information about the Internet Browser configuration, contact your wireless service provider.
You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account
information and subscribe to services such as voice mail.
If you have a Wi-Fi® enabled device and if you are in a Wi-Fi coverage area, you can log in to a Wi-Fi access point and use the Hotspot Browser
to browse web pages. If your device is associated with an email account that uses a BlackBerry Enterprise Server, your organization might
prevent the Hotspot Browser from appearing, or might restrict you from using the Hotspot browser to browse web pages.
Set the default browser configuration
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
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3. Click Browser.
4. Set the Default browser configuration field.
5. Press the Menu key.
6. Click Save.
About Gears
Gears™ is an extension to the browser application that is designed to provide a richer browsing experience. When you visit a Gears enabled
web site and enter information, Gears can store that information on your BlackBerry® device or media card for use during later visits to the
web site.
Gears can also help web sites provide customized content to you if you choose to share your location with that web site. Your device does not
need to have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to share your location.
The first time you visit a web site that uses Gears, you are prompted to set the permissions for that web site. You can turn off the prompt so
that your permissions for the web site are saved. You can change or delete the permissions for Gears-enabled web sites.
Change the Gears permissions for a web site
1. On the Home screen, click the Browser icon.
2. Press the Menu key.
3. Click Options.
4. Click Gears Settings.
5. Click a web site.
6. Perform one of the following actions:
•
•
To prevent the web site from storing information on your BlackBerry® device, clear the Local Storage check box.
To prevent the web site from accessing the location of your device, clear the Location check box. Your device does not need to be GPS
enabled to share your location.
•
To remove the Gears™ permissions for a web site, press the Menu key. Click Remove Site.
7. Press the Menu key.
8. Click Save.
Browser security
About TLS
The BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet
through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple
DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you
can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and use Triple DES encryption for all other
communication between your device and the BlackBerry Enterprise Server.
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About WTLS
The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet
through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the
WAP gateway and content servers is encrypted using TLS or SSL.
Manage browser security
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click TLS or WTLS.
5. Set the security options.
6. Press the Menu key.
7. Click Save.
TLS options
TLS Default:
Specify the type of TLS or SSL connection that your browser uses for HTTP connections. To use a direct TLS or SSL connection, change this
field to Handheld. To use Triple DES and TLS or SSL, change this field to Proxy.
Allow HTTPS Redirections:
Specify whether a prompt appears before a secure web page redirects your browser to another web page.
Protocol:
Specify the protocol that your BlackBerry® device uses for TLS connections between the browser and content servers.
Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that
is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption
or 56-bit encryption, change this field to Allow Weak.
Allow FIPS Algorithms Only:
Specify whether your browser accepts and sends data that is encrypted using only FIPS-approved algorithms.
Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an
authentication certificate for.
Prompt for Domain Name:
Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication
certificate for the content server does not match the web address that the browser is trying to connect to.
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Prompt for Certificate:
Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your
device has more than one certificate that you use to authenticate with content servers.
Prompt if Client Cert Not Found:
Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that
can be used to authenticate with the content server.
Default Client Cert:
Specify the certificate that your browser uses to authenticate with content servers.
WTLS options
Encryption Strength:
Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that
is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption
or 56-bit encryption, change this field to Allow Weak.
Prompt for Server Trust:
Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an
authentication certificate for.
Add a trusted content server
You can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with
a content server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click TLS.
5. Press the Menu key.
6. Click Add Host.
7. Perform one of the following actions:
•
•
If the TLS Default field is set to Proxy, in the Host Name field, type the web address for the content server.
If the TLS Default field is set to Handheld, in the Host Name field, type the web address for the content server. Set the Certificate
field to the client certificate that you want to use to authenticate with the content server.
8. Click OK.
9. Press the Menu key.
10. Click Save.
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Browser push
About browser push
Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For
example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser
push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is
available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to
your browser cache, the information is available on your device even when your device is not connected to the wireless network. Web applications
that use browser push automatically push updates to your device, unless you turn off browser push.
Your device supports different types of browser push messages. Service loading messages and service indication messages include updated
information. Other browser push messages include messages that appear in your browser cache.
Turn off browser push
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Browser Push.
4. Perform one of the following actions:
•
•
To reject all browser push messages, clear the Enable Push, Enable MDS Push, and Enable WAP Push check boxes.
To reject browser push messages through a BlackBerry® Enterprise Server or BlackBerry® Internet Service, clear the Enable MDS
Push check box.
•
To reject browser push messages through WAP gateways, clear the Enable WAP Push check box.
5. Press the Menu key.
6. Click Save.
Browser push options
Process MDS:
Set whether your BlackBerry® device accepts browser push messages from the BlackBerry® Enterprise Server or BlackBerry® Internet
Service.
MDS Hosts:
Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services, or no BlackBerry
Enterprise Servers or BlackBerry Internet Services.
Process SMSC:
Set whether your device accepts SMS-based browser push messages.
SMSC Hosts:
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Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host,
type the phone number for the SMSC host.
Process IP:
Set whether your device accepts browser push messages that web applications send through a WAP gateway.
IP Hosts:
Set which WAP gateways your device accepts browser push messages from. To accept browser push messages from a specific IP host,
type the IP address for the WAP gateway.
Browser shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
•
•
•
To insert a period (.) in the web address field, press the Space key.
To stop loading a web page, press the Escape key.
To close the browser, press and hold the Escape key.
On a web page
•
•
•
•
•
•
•
•
To switch between Column view and Page view, press 4 .
To zoom in to a web page, press 3 .
To zoom out from a web page, press 9 .
To refresh a web page, press 1 .
To move to a specific web page, press 5 .
To add a bookmark, press 6 .
To follow a link, highlight or pause on the link. Press the Enter key.
To find text on a web page, press 7 .
Move around a web page
•
•
•
To move to the top of a web page, press 2 .
To move down in the screen, press the Space key.
To move to the bottom of a web page, press 8 .
Troubleshooting the browser
No browser is available on my device
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network.
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I cannot set up automatic synchronization for bookmarks
If encryption for data in the device memory is turned on, you cannot set up automatic synchronization for bookmarks.
I cannot play a song or video on a web page
Your BlackBerry® device might not support the size or file format of the song or video file.
I receive a prompt to switch browsers when streaming a song or video
If you receive a prompt to switch browsers, you cannot stream songs or videos with the browser configuration that you are using. If you switch
to the WAP Browser, extra fees might apply. For more information, contact your wireless service provider or administrator.
To stop receiving this prompt, in the browser options, click General Properties. Clear the Prompt Before Switching to WAP for streaming
media check box.
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Date, time, and alarm
Set the date and time manually
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Set Time.
4. Change the Set Time field to Manual.
5. Click the Time field.
6. On the trackpad, slide your finger to select a time.
7. Click the Time field.
8. Click the Date field.
9. On the trackpad, slide your finger to select a date.
10. Click the Date field.
11. Press the Menu key.
12. Click Save.
Get the date and time from the wireless network automatically
To perform this task, your BlackBerry® device must be connected to the wireless network.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Set Time.
4. Perform one of the following actions:
•
•
To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.
To have your device update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field
to On.
5. Change the Set Time field to Automatic.
6. Press the Menu key.
7. Click Save.
Change what appears on the display when your device is charging
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Options.
4. Change the When Charging field.
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5. Press the Menu key.
6. Click Save.
Change the clock face
You can set a different clock face for the clock, stopwatch and timer.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Options.
4. Set the Clock Face, Stopwatch Face or Timer Face fields.
5. Press the Menu key.
6. Click Save.
Display a second time zone
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Options.
4. Set the Home Time Zone field.
5. Press the Menu key.
6. Click Save.
Turn on bedside clock mode
You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages.
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Enter Bedside Mode.
To turn off bedside clock mode, press the Escape key.
Related topics
Set options for bedside clock mode
1. On the Home screen, click the Clock icon.
2. Press the Menu key.
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3. Click Options.
4. In the Bedside Mode section, perform any of the following actions:
•
•
To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No.
To turn off the connection to the wireless network, so that your device does not receive phone calls or messages when bedside clock
mode is turned on, change the Disable Radio field to Yes.
•
To turn off screen dimming when bedside clock mode is turned on, change the Dim Screen field to No.
5. Press the Menu key.
6. Click Save.
Turn on the alarm
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Set Alarm.
4. On the trackpad, slide your finger up or down to highlight On or Weekdays. Slide your finger to highlight On or Weekdays.
5. Press the Escape key.
6. Click Save.
At the top of the Home screen, a clock indicator appears.
Silence the alarm
•
•
If snooze is not turned on, press any key.
If snooze is turned on, click Snooze.
Change alarm notification options
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Options.
4. In the Alarm section, change the Alarm Tune, Snooze Time, Volume, and Vibration fields.
5. Press the Menu key.
6. Click Save.
Use the stopwatch
1. On the Home screen or in the Applications folder, click the Clock icon.
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2. Press the Menu key.
3. Click Stopwatch.
4. Click the start/stop icon.
5. Perform any of the following actions:
•
•
•
To record lap times, click the lap icon.
To stop timing, click the start/stop icon again.
To send the results in a message, press the Menu key. Click Send Results. Click a message type.
Set the timer
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Timer.
4. Press the Menu key.
5. Click Set Timer.
6. Type the length of time to count down.
7. Click Start.
If you exit the clock application, the timer continues to count down.
Change timer notification options
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Options.
4. In the Countdown Timer section, change the Timer Tune, Volume, or Vibration fields.
5. Press the Menu key.
6. Click Save.
Troubleshooting date, time and alarm
The time on my device is incorrect
1. On the Home screen or in the Applications folder, click the Clock icon.
2. Press the Menu key.
3. Click Set Time.
4. On the Date/Time screen, try performing one of the following actions:
•
If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.
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•
If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need
to update the time zone data on your device. To update the time zone data, press the Menu key. Click Get Time Zone Updates. For
this feature to be supported, your wireless service plan must include data services (such as email messages or browser service). If your
email account uses a BlackBerry® Enterprise Server, you might not be able update your time zone data. For more information, contact
your administrator.
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Contacts
Contact basics
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the
key.
5. Click Save.
Add a contact from a message, call log, or web page
1. In a message, a call log, or on a web page, highlight a contact.
2. Press the Menu key.
3. Click Add to Contacts.
4. Type the contact information.
5. Press the Menu key.
6. Click Save.
Name a custom contact list field
If you change the name of a custom contact list field, it changes for all contacts.
1. When adding or changing a contact, highlight the User1, User2, User3, or User4 field.
2. Press the Menu key.
3. Click Change Field Name.
4. Type a name for the custom contact list field.
5. Press the Enter key.
You can synchronize custom contact list fields on your BlackBerry® device with the email application on your computer. For more information
about synchronizing custom contact list fields, see the BlackBerry Desktop Software Online Help.
About pauses and waits
Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main
phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).
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Add a pause or a wait to a phone number
1. After typing the main part of a phone number in a phone number field, press the Menu key.
2. Click Add Pause or Add Wait.
3. Type the additional numbers.
4. Press the Menu key.
5. Click Save.
View a contact
1. On the Home screen, click the Contacts icon.
2. Click a contact.
Change a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Edit.
5. Change the contact information.
6. Press the Menu key.
7. Click Save.
Delete a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Delete.
Search for contacts in your organization's address book
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Contacts icon.
2. Press the Menu key.
3. Click Lookup.
4. Type part or all of a contact name.
5. Press the Enter key.
Manage contact lookup results
1. In the contact lookup results, highlight a contact.
2. Press the Menu key.
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3. Perform one of the following actions:
•
•
•
•
•
•
To add a contact to your contact list, click Add to Contacts.
To add all the contacts, click Add All to Contacts.
To view information for a contact, click View.
To delete a contact from the contact lookup results, click Delete.
To delete the contact lookup results, click Delete Lookup.
To start a new contact lookup, click Lookup.
Customizing contacts
About custom ring tones
You can assign a custom ring tone to a contact without changing other notifications.
Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new
profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your
contacts and your notification profiles and changes that you make in one application are made in the other application.
Your BlackBerry® device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Assign ring tones and alerts to a contact
You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive
a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate
Only. If you do not want to be notified with the assigned ring tone or alert, you can set your sound profile to All Alerts Off.
1. On the Home screen, click the Sounds icon.
2. Click Set Contact Alerts.
3. Click Add Contact Alert.
4. Press the Menu key.
5. Click Add Name.
6. Click a contact.
7. To add additional contacts, repeat steps 3 to 5.
8. Click the application or item that you want to change.
9. Change the ring tone or alert information.
10. Press the Menu key.
11. Click Save.
Add a caller ID picture for a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Add Picture.
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5. Highlight a picture.
6. Press the Menu key.
7. Click Select.
8. Center the picture in the box.
9. Press the Menu key.
10. Click Crop and Save.
Change the caller ID picture for a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Edit.
5. Highlight the caller ID picture.
6. Press the Menu key.
7. Click Replace Picture.
8. Highlight a picture.
9. Press the Menu key.
10. Click Select.
11. Center the picture in the box.
12. Press the Menu key.
13. Click Crop and Save.
Delete the caller ID picture for a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Edit.
5. Highlight the caller ID picture.
6. Click Delete Picture.
7. Press the Menu key.
8. Click Save.
Mailing lists
About mailing lists
You can use mailing lists when you send email, PIN, SMS text, or MMS messages.
Mailing lists that you create on your BlackBerry® device do not appear in the email application on your computer.
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Create a mailing list
1. On the Home screen, click the Contacts icon.
2. Press the Menu key.
3. Click New Group.
4. Type a name for the mailing list.
5. Press the Menu key.
6. Click Add Member.
7. Click a contact.
8. To add another contact, repeat steps 4 to 6.
9. Press the Menu key.
10. Click Save Group.
Change a mailing list
1. On the Home screen, click the Contacts icon.
2. Highlight a mailing list.
3. Press the Menu key.
4. Click Edit Group.
5. Click a contact.
6. Click one of the following menu items:
•
•
•
Add Member
Change Member
Delete Member
7. Press the Menu key.
8. Click Save Group.
Note: When you delete a contact from a mailing list, the contact remains in your contact list.
View a mailing list
1. On the Home screen, click the Contacts icon.
2. Click a mailing list.
To view the details for a contact in the mailing list, click a contact. Click View Member.
Delete a mailing list
1. On the Home screen, click the Contacts icon.
2. Highlight a mailing list.
3. Press the Menu key.
4. Click Delete Group.
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Multiple contact lists
About multiple contact lists
If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For
example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list
and your personal contact list on your device. For more information, contact your wireless service provider.
Switch contact lists
1. On the Home screen, click the Contacts icon.
2. Press the Menu key.
3. Click Select Contacts.
4. Click a contact list.
Change the default contact list
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Contact List (SYNC) field.
5. Press the Menu key.
6. Click Save.
Contact list options
Sort contacts or tasks
1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.
2. Press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Sort By field.
6. Press the Menu key.
7. Click Save.
Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language.
3. Change the Name Display field.
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4. Press the Menu key.
5. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
View the number of contacts stored on your device
1. On the Home screen, click the Contacts icon.
2. Press the Menu key.
3. Click Options.
4. Click a contact list.
The Number of Entries field displays the number of contacts that are stored in the contact list.
Troubleshooting contacts
Custom contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your
computer, because the birthday field is a date field in the email application on your computer.
Caller ID pictures are not appearing on my device
If your BlackBerry® device is associated with a Microsoft® Outlook® 2000 email account and you add a picture for a contact in the email
application on your computer, verify that the file name for the picture is ContactPicture.jpg.
My contact pictures keep changing
The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your
BlackBerry® device to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other
applications, you might experience increased data charges.
To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures.
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Calendar
Calendar basics
About calendar views
You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and
meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays
free time that you have between appointments.
Switch calendar views
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click a view.
Move around a calendar
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Perform one of the following actions:
•
•
•
To move to a specific date, click Go To Date.
To move to the current date, click Today.
To move forward or back by a time period, click Prev or Next.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the
key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the
key.
7. Click Save.
Schedule an appointment quickly in Day view
To perform this task, in the general calendar options, the Enable Quick Entry field must be set to Yes.
1. On the Home screen, click the Calendar icon.
2. In Day view, beside the start time, type the subject of the appointment.
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3. Type a location in parentheses.
4. To change the end time, slide your finger up and down on the trackpad.
5. Click the trackpad.
If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar.
Schedule a meeting
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click New.
4. Type the meeting information.
5. Press the Menu key.
6. Click Invite Attendee.
7. Click a contact.
8. To add another contact to your meeting, repeat steps 4 to 6.
9. Press the Menu key.
10. Click Save.
Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of
each month).
Schedule an alarm
1. On the Home screen, click the Calendar icon.
2. Press the
key.
3. Click New Alarm.
4. Type the alarm information.
5. If the alarm recurs, change the Recurrence field.
6. Press the Menu key.
7. Click Save.
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Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Open an appointment, meeting, or alarm
1. On the Home screen, click the Calendar icon.
2. Click an appointment, meeting, or alarm.
Delete an appointment, meeting, or alarm
1. On the Home screen, click the Calendar icon.
2. Highlight an appointment, meeting, or alarm.
3. Press the Menu key.
4. Click Delete.
Switch days in Day view
To move from one day to another using the navigation bar in the upper-right corner of the screen, click a day.
Meetings
Schedule a meeting
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click New.
4. Type the meeting information.
5. Press the Menu key.
6. Click Invite Attendee.
7. Click a contact.
8. To add another contact to your meeting, repeat steps 4 to 6.
9. Press the Menu key.
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10. Click Save.
Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of
each month).
Respond to a meeting invitation
1. In a meeting invitation, press the Menu key.
2. Click Accept, Tentative, or Decline.
3. If you declined a delegated meeting invitation, perform one of the following actions:
•
•
To decline the meeting, click Decline.
To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.
4. Perform one of the following actions:
•
•
To send the response without adding comments, click Send Response.
To add comments to your response, click Add Comments. Type a comment. Press the Menu key. Click Send.
Note: If you delete a meeting invitation from the messages application before you accept or decline it, the meeting is deleted from the email
application on your computer.
View your calendar when responding to a meeting
1. In a meeting invitation, press the Menu key.
2. Click View Calendar.
To return to the meeting invitation, press the Escape key.
Check availability of meeting participants
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
You can only check availability of meeting participants in your organization.
1. In a meeting or meeting invitation, below the list of meeting participants, click View Availability.
2. Perform any of the following actions:
•
•
To select the next time that all meeting participants are available, click Next Available Time.
To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu
key. Click Show Legend.
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Change the list of participants for a meeting
To perform this task, you must be the meeting organizer.
1. In a meeting, in the Accepted or Declined field, highlight a contact.
2. Press the Menu key.
3. Click one of the following menu items:
•
•
•
Invite Attendee
Change Attendee
Remove Attendee
4. Press the Menu key.
5. Click Save.
Forward a meeting invitation
To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your wireless service provider or administrator.
If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.
1. In a meeting or a meeting invitation, press the Menu key.
2. Click Forward.
Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response.
Related topics
Delegate a meeting invitation
To perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a version of the BlackBerry®
Enterprise Server that supports this feature.
If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have
the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.
1. In a meeting invitation, press the Menu key.
2. Click Delegate.
3. Click a contact.
4. Perform one of the following actions:
•
•
To send the response without adding comments, click Send Response.
To add comments to your response, click Add Comments. Type a comment. Press the Menu key. Click Send.
Related topics
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Send an email message to all meeting participants
1. In a meeting, meeting invitation, or meeting response, press the Menu key.
2. Click Email All Attendees.
Contact a meeting participant
1. In a meeting, meeting invitation, or meeting response, highlight a contact.
2. Press the Menu key.
3. Click a message type or Call <contact>.
Conference call meetings
About conference calls
You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with
a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings
allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is
supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference
call bridge number, you can create a conference call by calling other contacts and joining the calls together.
Create a conference call meeting from your device
To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on
behalf of another person from your computer.
1. In a meeting, select the Conference call check box.
2. Type the information for the conference call.
3. Press the Menu key.
4. Click Save.
Related topics
Create a conference call meeting from your computer
To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about
creating meetings on behalf of another person, see the documentation for the email application on your computer.
You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conference call meeting
starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option, if their device supports this
feature.
1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces.
2. Type a lowercase x. Do not include spaces before or after the x.
3. Type the participant access code. Type a space after the participant access code.
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4. Type CCM: and the moderator conference call bridge number. Do not include spaces.
5. Type a lowercase x. Do not include spaces before or after the x.
6. Type the moderator access code. Type a space after the moderator access code.
Example
If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant
access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.
Enter a conference call meeting
Perform one of the following actions:
•
•
In a meeting notification, click Join Now.
In the calendar, highlight the meeting. Press the Menu key. Click Join Now.
Save your conference call information
You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call
meeting from your BlackBerry® device.
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Select Conference Call Options.
5. Type your conference call information.
6. Press the Menu key.
7. Click Save.
Calendar options
Change the default calendar view
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Initial View field.
6. Press the Menu key.
7. Click Save.
Change the default reminder time for calendar entries
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
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4. Click General Options.
5. Change the Default Reminder field.
6. Press the Menu key.
7. Click Save.
Related topics
Change the start and end time for days
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Start of Day and End of Day fields.
6. Press the Menu key.
7. Click Save.
Change the snooze time for reminders
1. On the Home screen or in the Applications folder, click the Calendar or Tasks icon.
2. Press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Snooze field.
6. Press the Menu key.
7. Click Save.
Change the email address that you use to send messages or meeting invitations
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Messaging (CMIME) field or the Calendar (CICAL) field.
5. Press the Menu key.
6. Click Save.
View tasks in a calendar
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Show Tasks field to Yes.
6. Press the Menu key.
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7. Click Save.
Change the first day of the week
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the First Day of Week field.
6. Press the Menu key.
7. Click Save.
Hide free time in Agenda view
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Show Free Time in Agenda View field to No.
6. Press the Menu key.
7. Click Save.
View more of the subject line for appointments in Agenda view
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Show End Time in Agenda View field to No.
6. Press the Menu key.
7. Click Save.
Change how long your device stores calendar entries
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Keep Appointments field.
6. Press the Menu key.
7. Click Save.
Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.
To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device
within the set period of time appear in a calendar.
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Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
View the number of calendar entries stored in a calendar
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click a calendar.
The Number of Entries field displays the number of entries that are stored in the calendar.
Multiple calendars
About multiple calendars
If your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. For example, if your
device is associated with a work email account and a personal email account, you might be able to view your work calendar and your personal
calendar on your device. If you have multiple calendars on your device, you can schedule and manage appointments and meetings in each
calendar. For more information, contact your wireless service provider.
Switch calendars
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Select Calendar.
4. Click a calendar.
Use color to differentiate calendars
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click a calendar.
5. Change the Appointment Color field.
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6. Press the Menu key.
7. Click Save.
Change the calendar that reminds you of appointments
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click a calendar.
5. Change the Display Reminders field.
6. Press the Menu key.
7. Click Save.
Change the default calendar
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Default Services.
4. Change the Calendar (CICAL) field.
5. Press the Menu key.
6. Click Save.
Calendar shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
•
•
•
•
To schedule an appointment, press 3 .
To move to the next day, week, or month, press 6 .
To move to the previous day, week, or month, press 4 .
To move to the current date, press 5 .
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Troubleshooting the calendar
I cannot schedule appointments that span multiple days
If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.
I cannot set some fields when scheduling appointments
If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when
you change a recurring appointment or meeting.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
I cannot enter a conference call with the Join Now option
The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® device that supports the
Join Now feature or if the meeting organizer did not enter the conference call information correctly. If the Join Now option appears and your
device is connected to a CDMA network, you might need to change your smart dialing options so that you can enter the conference call using
the Join Now option.
Try performing the following actions:
•
•
If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge
number and access code provided in either the Location field or the Notes section.
If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that your device waits
before dialing an extension. From the Home screen, press the Send key. Press the Menu key. Click Options. Click Smart Dialing. In the
To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call
with the Join Now option again.
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Tasks
Task basics
Create a task
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Click Add Task.
3. Type the task information.
4. Set a due date for the task.
5. If the task recurs, set the Recurrence field.
6. Press the Menu key.
7. Click Save.
Recurrence fields
Every:
Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task.
Relative Date:
Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of
each month).
Change a task
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Highlight a task.
3. Press the Menu key.
4. Click Open.
5. Change the task information.
6. Press the Menu key.
7. Click Save.
Change the status of a task
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Highlight a task.
3. Press the Menu key.
4. Perform one of the following actions:
•
To mark the task as complete, click Mark Completed.
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•
To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save.
Hide completed tasks
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Press the Menu key.
3. Click Hide Completed.
Send a task or memo
1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
2. Highlight a task or memo.
3. Press the Menu key.
4. Click Forward As.
5. Click a message type.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Delete a task
1. On the Home screen or in the Applications folder, click the Tasks icon.
2. Highlight a task.
3. Press the Menu key.
4. Click Delete.
Task list options
Sort contacts or tasks
1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.
2. Press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Sort By field.
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6. Press the Menu key.
7. Click Save.
Change the snooze time for reminders
1. On the Home screen or in the Applications folder, click the Calendar or Tasks icon.
2. Press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Snooze field.
6. Press the Menu key.
7. Click Save.
View tasks in a calendar
1. On the Home screen, click the Calendar icon.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Show Tasks field to Yes.
6. Press the Menu key.
7. Click Save.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
View the number of tasks or memos stored on your device
1. On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon.
2. Press the Menu key.
3. Click Options.
The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
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Memos
Memo basics
Create a memo
1. On the Home screen or in the Applications folder, click the MemoPad icon.
2. Click Add Memo.
3. Type the memo information.
4. Press the Menu key.
5. Click Save.
Change a memo
1. On the Home screen or in the Applications folder, click the MemoPad icon.
2. Highlight a memo.
3. Press the Menu key.
4. Click Edit.
5. Change the memo information.
6. Press the Menu key.
7. Click Save.
Send a task or memo
1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.
2. Highlight a task or memo.
3. Press the Menu key.
4. Click Forward As.
5. Click a message type.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
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Delete a memo
1. On the Home screen or in the Applications folder, click the MemoPad icon.
2. Highlight a memo.
3. Press the Menu key.
4. Click Delete.
Memo list options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
View the number of tasks or memos stored on your device
1. On the Home screen or in the Applications folder, click the MemoPad icon or the Tasks icon.
2. Press the Menu key.
3. Click Options.
The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry® device.
Categorizing contacts, tasks, or memos
About categories
You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based
on categories.
Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can
apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes.
Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all
applications.
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Create a category for contacts, tasks, or memos
You can create categories to organize items in the contacts application, tasks application, and memos application.
1. On the Home screen, click an application icon.
2. Press the Menu key.
3. Click Filter.
4. Press the Menu key.
5. Click New.
6. Type a name for the category.
7. Press the Enter key.
Categorize a contact, task, or memo
1. When creating or changing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Select the check box beside a category.
4. Press the Menu key.
5. Click Save.
Sort contacts, tasks, or memos by category
You can sort items by category in the contacts application, tasks application, or memos application.
1. On the Home screen, click an application icon.
2. Press the Menu key.
3. Click Filter.
4. Select the check box next to a category.
Delete a contact, task, or memo from a category
1. When changing a contact, task, or memo, press the Menu key.
2. Click Categories.
3. Clear the check box beside the category.
4. Press the Menu key.
5. Click Save.
Delete a category
You can delete a category that you created to organize items in the contacts application, tasks application, or memos application.
1. On the Home screen, click an application icon.
2. Press the Menu key.
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3. Click Filter.
4. Highlight a category.
5. Press the Menu key.
6. Click Delete.
Note: When you delete a category, contacts, tasks, or memos in the category are not deleted.
Calculator
Use the calculator
•
To press a key in the calculator, press the corresponding key on the BlackBerry® device keyboard.
•
To use the alternate function on a key in the calculator, press the Alt key and the corresponding key on the device keyboard.
Convert a measurement
1. On the Home screen or in the Applications folder, click the Calculator icon.
2. Type a number.
3. Press the Menu key.
4. Perform one of the following actions:
•
•
To convert the number from imperial to metric, click To Metric.
To convert the number from metric to imperial, click From Metric.
5. Click a conversion type.
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Ring tones, sounds, and alerts
Ring tones, sounds, and alerts basics
About ring tones, sounds, and alerts
Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content.
Your device has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Calls Only, and All
Alerts Off.
By default, some of the settings in the preloaded sound profiles are based on the settings in the Normal sound profile. For example, when you
change the ring tone in the Normal sound profile, the ring tone in the Loud, Medium, and Phone Calls Only sound profiles is automatically
updated. If you do not want specific settings for a preloaded sound profile to update automatically when you change the corresponding setting
in the Normal profile, you can manually change the settings in that preloaded sound profile.
You can create custom sound profiles. When you assign a custom ring tone to a contact, the ring tone is always active and does not change
when you switch sound profiles unless you switch to the All Alerts Off sound profile. Call and message notifications for your contacts might be
audible even if you switch your sound profile to Silent or Vibrate Only.
You can change, rename, and delete most preloaded sound profiles. You cannot delete the Vibrate Only sound profile and you cannot change,
rename or delete the All Alerts Off sound profiles. You can change the Normal sound profile, but you cannot rename or delete it because some
of the settings in the other preloaded sound profiles are based on the settings in the Normal sound profile.
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
•
•
To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Switch sound profiles
1. On the Home screen, click the Sounds icon.
2. Click a sound profile.
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Change a sound profile
If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding
Normal sound profile setting in the preloaded sound profile.
1. On the Home screen, click the Sounds icon.
2. Perform one of the following actions:
•
•
To change the active sound profile, click Set Ring Tones/Alerts.
To change a custom or preloaded sound profile, click Edit Profiles. Click a profile.
3. Click the application or item that you want to change.
4. Change the notification information.
5. Press the Menu key.
6. Click Save.
7. Press the Menu key.
8. Click Save.
Silence your device
In the sounds application, perform one of the following actions:
•
•
•
To receive LED notification only, click Silent.
To receive vibrate notification only, click Vibrate Only.
To turn off all notification, including ring tones and notifications for specific contacts and LED notification, click All Alerts Off.
Create a custom sound profile
1. On the Home screen, click the Sounds icon.
2. Click Edit Profiles.
3. Click Add Custom Profile.
4. Type a name for the profile.
5. Click an application or item.
6. Set the notification information.
7. Press the Menu key.
8. Click Save.
Delete a sound profile
You can delete all the preloaded sound profiles except the Normal, Vibrate Only and All Alerts Off sound profiles.
1. On the Home screen, click the Sounds icon.
2. Click Edit Profiles.
3. Highlight a profile.
4. Press the Menu key.
5. Click Delete.
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Assign ring tones and alerts to a contact
You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive
a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate
Only. If you do not want to be notified with the assigned ring tone or alert, you can set your sound profile to All Alerts Off.
1. On the Home screen, click the Sounds icon.
2. Click Set Contact Alerts.
3. Click Add Contact Alert.
4. Press the Menu key.
5. Click Add Name.
6. Click a contact.
7. To add additional contacts, repeat steps 3 to 5.
8. Click the application or item that you want to change.
9. Change the ring tone or alert information.
10. Press the Menu key.
11. Click Save.
Download a ring tone
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click Ring Tones.
3. Click All Ring Tones.
4. Press the Menu key.
5. Click Download Ring Tones.
Turn on event sounds
Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect
or disconnect a USB cable or accessory to or from your device.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Accessibility.
4. Change the Event Sounds field to On.
5. Press the Menu key.
6. Click Save.
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LED notification
LED notification
The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses.
Green:
You are in a wireless coverage area.
Blue:
Your device is connected to a Bluetooth® enabled device.
Red:
A new message has arrived and your selected sound profile is set to notify you using the LED.
If you are using your device with a smart card, your device is accessing data on the smart card.
Amber:
The battery power level for your device is low.
Turn off Bluetooth connection notification
1. On the Home screen or in a folder, click the Options icon.
2. Click Bluetooth.
3. Press the Menu key.
4. Click Options.
5. Change the LED Connection Indicator field to Off.
6. Press the Menu key.
7. Click Save.
To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.
Turn on LED notification for wireless coverage
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the LED Coverage Indicator field to On.
4. Press the Menu key.
5. Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off wireless coverage notification, set the LED Coverage Indicator field to Off.
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Troubleshooting ring tones, sounds, and alerts
My device is ringing or vibrating more times than expected
For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound
profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the
wireless network ends the connection.
My device is not ringing or vibrating when I receive a call or message
Try performing the following actions:
•
•
On the Home screen, click the Sounds icon. Verify that your sound profile is not set to either All Alerts Off or Silent.
If you have assigned a ring tone or alert to a specific contact, on the Home screen, click the Sounds icon. Click Set Contact Alerts.
Click the contact alert. Click Phone or Messages. Verify that the Volume field is not set to Silent and the Vibration field is not set
to Off.
Related topics
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Typing
Typing basics
Cut, copy, and paste text
1. With text highlighted, press the Menu key.
2. Click Cut or Copy.
3. Place the cursor where you want to insert the cut or copied text.
4. Press the Menu key.
5. Click Paste.
Clear a field
1. When typing text, press the Menu key.
2. Click Clear Field.
Cancel a text selection
1. With text selected, press the Menu key.
2. Click Cancel Selection.
Type an accent or special character
Press and hold a letter key and slide your finger left or right on the trackpad until the accented or special character appears.
Highlight text
1. Place the cursor where you want to start highlighting text.
2. Press the Menu key.
3. Click Select.
4. Perform one of the following actions:
•
•
To highlight a line of text, slide your finger up or down on the trackpad.
To highlight text character by character, slide your finger left or right on the trackpad.
Type a symbol
1. Press the Symbol key.
2. Click a symbol.
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Typing input methods
Switch typing input methods when you are typing
Your BlackBerry® device displays a typing input method indicator in the upper-right corner of the screen. SureType® technology is the default
typing input method for most text fields. Multi-tap is the default typing input method for phone number and password fields.
Do one of the following actions:
•
•
•
•
To use the SureType input method, keep pressing the Shift key until the
indicator appears.
To use the SureType input method with Shift lock, keep pressing the Shift key until the
indicator appears.
To use the multi-tap input method, keep pressing the Shift key until the
indicator appears.
To use the multi-tap input method with Shift lock, keep pressing the Shift key until the
indicator appears.
Change options for typing input methods
1. On the Home screen or in a folder, click the Options icon.
2. Click Language and Text Input.
3. Click Show Text Input Options.
4. Change the input options.
5. Press the Menu key.
6. Click Save.
SureType technology and multi-tap input methods
About SureType technology and multi-tap
You can type on your BlackBerry® device using the SureType® input method or multi-tap input method.
SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letter key for each letter
in a word only once until the word appears. When you use multi-tap, you press a letter key once to type the first letter on the key, twice to type
the second letter, and so on.
SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phone number and
password fields.
Type text using SureType technology
1. Press the letter key once for each letter in a word.
2. Perform one of the following actions:
•
•
To select an item from the list that appears when you type and start typing a new word, highlight the item. Press the Enter key.
To select an item from the list that appears when you type and continue typing the same word, click the item.
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•
•
To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen.
To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears
on the screen.
For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight
run and press the Enter key.
Type text using multi-tap
Do any of the following:
•
•
•
•
To type the first letter on a key, press the letter key once.
To type the second letter on a key, press the letter key twice.
To type the third letter on a key, press the letter key three times.
To type the fourth letter on a key, press the letter key four times.
For example, to type run, you would press the R key three times, the U key twice, and the N key twice.
Find more information about typing in other languages
You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit
www.blackberry.com/go/docs and search for the Typing Guide in your language.
Typing options
Stop displaying contacts in the list that appears when you type
By default, your BlackBerry® device recognizes contacts when you type them.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language and Text Input.
3. Click Show Text Input Options.
4. Clear the Use Contacts as Data Source check box.
5. Press the Menu key.
6. Click Save.
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Rate field.
4. Press the Menu key.
5. Click Save.
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Turn on key tones
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Tone field to On.
4. Press the Menu key.
5. Click Save.
Spelling checker
You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German, Greek,
Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.
Check spelling
You can check spelling in messages, calendar entries, tasks, or memos that you create.
1. In a message, calendar entry, task, or memo, press the Menu key.
2. Click Check Spelling.
3. Perform any of the following actions:
•
•
•
•
•
To accept the suggested spelling, click a word in the list that appears.
To ignore the suggested spelling, press the Escape key.
To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All.
To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary.
To stop checking spelling, press the Menu key. Click Cancel Spell Check.
Correct spelling while you type
By default, your BlackBerry® device underlines words that it does not recognize.
1. Place the cursor in the underlined word.
2. Press the Menu key
3. Perform one of the following actions
•
•
To get spelling suggestions, click Get Suggestions. Click a word or press the Escape key to close the list.
To add the word to the custom dictionary, click Add to Dictionary.
Correct spelling quickly while you type
By default, your BlackBerry® device underlines words that it does not recognize.
1. Place the cursor in the underlined word.
2. Click the trackpad.
3. Perform one of the following actions:
•
To replace the misspelled word with a suggested spelling, click a word in the list that appears.
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•
•
To close the list without selecting a word, press the Escape key.
To ignore all instances of the same spelling error, press the Menu key. Click Ignore All.
Check spelling automatically before sending email messages
1. On the Home screen or in a folder, click the Options icon.
2. Click Spell Check.
3. Select the Spell Check Email Before Sending option.
4. Press the Menu key.
5. Click Save.
Change options for checking spelling
You can change the type and length of words that the spelling checker includes when checking spelling.
1. On the Home screen or in a folder, click the Options icon.
2. Click Spell Check.
3. Change one or more options.
4. Press the Menu key.
5. Click Save.
Stop displaying spelling suggestions in the list that appears when you type
By default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appear in bold in the
list that appears when you type.
1. In the device options, click Language.
2. Click Input Options.
3. Clear the Include Spell Check Variants checkbox.
4.
5. Click Save.
Add a word to the custom dictionary
1. On the Home screen or in a folder, click the Options icon.
2. Click Spell Check.
3. Click Custom Dictionary.
4. Press the Menu key.
5. Click New.
6. Type a word or letter combination.
7. Press the Enter key.
8. Press the Menu key.
9. Click Save.
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Change a word in the custom dictionary
1. On the Home screen or in a folder, click the Options icon.
2. Click Spell Check.
3. Click Custom Dictionary.
4. Highlight a word.
5. Press the Menu key.
6. Click Edit.
7. Change the word.
8. Press the Enter key.
9. Press the Menu key.
10. Click Save.
Delete a word from the custom dictionary
1. On the Home screen or in a folder, click the Options icon.
2. Click Spell Check.
3. Click Custom Dictionary.
4. Highlight a word.
5. Press the Menu key.
6. Click Delete.
7. Press the Menu key.
8. Click Save.
Custom dictionary
About the custom dictionary
You can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling. Because
SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add to your custom dictionary are
displayed in the list that appears when you type.
Add a word to the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Press the Menu key.
4. Click New.
5. Type a word or letter combination.
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6. Press the Enter key.
7. Press the Menu key.
8. Click Save.
Change a word in the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Highlight a word.
4. Press the Menu key.
5. Click Edit.
6. Change the word.
7. Press the Enter key.
8. Press the Menu key.
9. Click Save.
Delete a word from the custom dictionary
1. On the Home screen, click the Options icon.
2. Click Custom Dictionary.
3. Highlight a word.
4. Press the Menu key.
5. Click Delete.
6. Press the Menu key.
7. Click Save.
Stop displaying contacts in the list that appears when you type
By default, your BlackBerry® device recognizes contacts when you type them.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language and Text Input.
3. Click Show Text Input Options.
4. Clear the Use Contacts as Data Source check box.
5. Press the Menu key.
6. Click Save.
Stop adding items to the custom dictionary automatically
1. On the Home screen or in a folder, click the Options icon.
2. Click Language and Text Input.
3. Click Show Text Input Options.
4. Clear the Auto Word Learning check box.
5. Change the Learn Words From Email Messages field to Off.
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6. Press the Menu key.
7. Click Save.
AutoText
About AutoText
AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText
entry, the text changes after you press the Space key.
Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the. You can create
AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with
talk to you later.
Create an AutoText entry
1. On the Home screen or in a folder, click the Options icon.
2. Click AutoText.
3. Press the Menu key.
4. Click New.
5. In the Replace field, type the text to replace.
6. In the With field, perform one of the following actions:
•
•
Type replacement text.
To insert a macro (for example, the current date or time), press the Menu key. Click Insert Macro.
7. Perform one of the following actions:
•
•
To capitalize the entry exactly as you typed it, set the Using field to Specified Case.
To capitalize the entry according to the context, set the Using field to SmartCase.
8. Set the language.
9. Press the Menu key.
10. Click Save.
Turn off AutoText for SMS text messages
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Disable AutoText field to Yes.
4. Press the Menu key.
5. Click Save.
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Change an AutoText entry
1. On the Home screen or in a folder, click the Options icon.
2. Click AutoText.
3. Click an AutoText entry.
4. Change the AutoText entry.
5. Press the Menu key.
6. Click Save.
Delete an AutoText entry
1. On the Home screen or in a folder, click the Options icon.
2. Click AutoText.
3. Highlight an AutoText entry.
4. Press the Menu key.
5. Click Delete.
Undo an AutoText change
Press the Backspace/Delete key twice.
Typing shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Common typing shortcuts
•
•
•
•
•
To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Click a symbol in the list that appears.
To switch typing input languages while you type, press and hold the Symbol key.
To capitalize a letter, press the Shift key. Press a letter key.
To type a number in a number field, press a number key. You do not need to press and hold the number key.
To turn on NUM lock, press the Shift key until the NUM lock indicator appears. To turn off NUM lock, press the Shift key again.
Work with text
•
•
•
To highlight a line of text, press and hold the Shift key and on the trackpad slide your finger up or down.
To highlight text character by character, press and hold the Shift key and on the trackpad slide your finger left or right.
To cancel a text selection, press the Escape key.
Shortcuts for SureType technology
•
•
•
To type a punctuation mark or a common symbol, press 1. Click the symbol in the list that appears.
To type a number, press and hold a number key.
To type a period and a space, press the Space key twice. The next letter is capitalized automatically.
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•
To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as
the word that you want to type. Slide your finger on the trackpad to the right. In the second list that appears, highlight the word that you
want to type. Press the Enter key.
Shortcuts for multi-tap
•
•
To type a number, keep pressing the letter key quickly until the number appears.
To type a period, press the 1 key once. To type other common symbols or punctuation marks, keep pressing 1 quickly until the symbol
appears.
Troubleshooting typing
I cannot type a password
Verify that you are using the multi-tap input method.
SureType technology does not recognize a word
Use the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letter key for the
first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once. Highlight a letter combination.
Click the trackpad. Continue typing the word.
I cannot check spelling
You can only check the spelling of text that you type. You can check spelling in English, German, Spanish, French, Dutch, Italian, Portuguese,
Arabic, Danish, Greek, Norwegian, Russian, Swedish, Turkish, Afrikaans, Catalan, Czech, and Hungarian.
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Language
Change the display language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language.
3. Change the Language field.
4. Press the Menu key.
5. Click Save.
Add a display language
You can add a display language using the application loader tool of the BlackBerry® Desktop Manager. For more information about adding
applications, including display languages, see the BlackBerry® Desktop Software Online Help.
Delete a display language
In the setup wizard, complete the instructions on the Language removal screen.
Change the typing input language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language.
3. Change the Input Language field.
4. Press the Menu key.
5. Click Save.
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Change the display options for contacts
You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.
1. On the Home screen or in a folder, click the Options icon.
2. Click Language.
3. Change the Name Display field.
4. Press the Menu key.
5. Click Save.
Troubleshooting language
Some characters do not appear correctly on my device
The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might not support the
characters. For more information, contact your wireless service provider or administrator.
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Display and keyboard
Backlighting
About backlighting
The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions.
Set the brightness of the backlighting
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Backlight Brightness field.
4. Press the Menu key.
5. Click Save.
Set how long backlighting remains on
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Backlight Timeout field.
4. Press the Menu key.
5. Click Save.
Stop backlighting from dimming automatically
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the Automatically Dim Backlight field to Off.
4. Press the Menu key.
5. Click Save.
Display options
Use a picture as your device wallpaper
1. On the Home screen, click the Media icon.
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2. Click Pictures.
3. Browse to a picture.
4. Click Set As Wallpaper.
Download a Home screen background
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Media icon.
2. Click Pictures.
3. Click a category.
4. Press the Menu key.
5. Click Download Images.
Set owner information
Owner information appears on your BlackBerry® device screen when the device is locked.
1. On the Home screen or in a folder, click the Options icon.
2. Click Owner.
3. Type your contact information.
4. Press the Menu key.
5. Click Save.
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the font fields.
4. Press the Menu key.
5. Click Save.
Use reverse contrast for the screen display
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Accessibility.
4. Change the Color Contrast field to Reverse Contrast.
5. Press the Menu key.
6. Click Save.
About organizing applications
Application icons can appear on the Home screen or in a folder on the Home screen. To see more applications, press the Menu key.
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You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customize
the appearance of folders that you create, and move application icons into folders and out of folders.
Add an application folder
1. On the Home screen, press the Menu key.
2. Click Add Folder.
3. Type a name for the folder.
4. Click Add.
Change an application folder
You can only rename application folders that you create.
1. On the Home screen, highlight an application folder.
2. Press the Menu key.
3. Click Edit Folder.
4. Change the folder information.
5. Click Save.
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2. Press the Menu key.
3. Perform one of the following actions:
•
To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the new
location. Click the trackpad.
•
•
To move the application icon into an application folder, click Move to folder. Click an application folder.
To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.
Hide an application icon
Depending on your theme, you might not be able to hide some application icons.
1. On the Home screen, highlight an application icon.
2. Press the Menu key.
3. Click Hide.
To view a hidden application, press the Menu key. Click Show All.
Delete an application folder
1. On the Home screen, highlight an application folder.
2. Press the Menu key.
3. Click Delete.
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Set the number of icons that appear on the Home screen
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Accessibility.
4. Change the Grid Layout field.
5. Press the Menu key.
6. Click Save.
Keyboard
Turn on key tones
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Tone field to On.
4. Press the Menu key.
5. Click Save.
Turn off trackpad sounds
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Audible Roll field to Mute.
4. Press the Menu key.
5. Click Save.
To turn on trackpad sounds again, set the Audible Roll field to Click.
Set the cursor speed
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Key Rate field.
4. Press the Menu key.
5. Click Save.
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Assign an application to a Convenience key
Your BlackBerry® device has one or more Convenience key on the side of the device. Depending on your theme, you might not be able to
change the application that is assigned to a Convenience key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields.
4. Press the Menu key.
5. Click Save.
Set the trackpad sensitivity
You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the Horizontal Sensitivity and Vertical Sensitivity fields.
4. Press the Menu key.
5. Click Save.
Themes
About themes
Depending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as
applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that
are in .cod file format.
Switch themes
1. From the Home screen, press the Menu key.
2. Click Options.
3. Click Theme Options.
4. Click a theme.
5. To change the layout of the theme, in the Set Home Screen Layout section, click an option.
6. Click Save.
Delete a theme
You can only delete themes that you have downloaded to your BlackBerry® device.
1. On the Home screen or in a folder, click the Options icon.
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2. Click Theme.
3. Highlight a theme.
4. Press the Menu key.
5. Click Delete.
Download a theme
Depending on your wireless service provider, this feature might not be supported.
1. On the Home screen or in a folder, click the Options icon.
2. Click Theme.
3. Press the Menu key.
4. Click Download Themes.
Troubleshooting display
My device screen turns off
When you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power.
To turn on the screen, click the trackpad or press a key.
My display changed
Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes.
Related topics
No application opens when I press a Convenience key
Try performing the following actions:
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•
Verify that you have not deleted the application that you assigned to the key.
Assign a different application to the key.
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Search
Messages, attachments, and web pages
Search for messages
You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your
computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet
Service or a BlackBerry® Enterprise Server that supports this feature.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Search.
4. Specify the search criteria.
5. Press the Menu key.
6. Perform one of the following actions:
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•
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To search for messages without saving your search criteria, click Search.
To save the search criteria, click Save. Type a title. Press the Menu key. Click Save.
To search for messages using the criteria from your last search, click Last. Press the Menu key. Click Search.
Note: If you search for messages, your device does not search attachments.
To stop a search, press the Escape key.
Search criteria
Search Type:
Change whether you search for messages on your BlackBerry® device or for messages in an email application on your computer or in
another integrated email account.
Name:
Specify one or more contacts or email addresses that your device should search for in messages. You can also specify part of a name to
widen the search.
In:
Change the type of address field that your device should search in for the name or email address.
Subject:
Specify one or more words that your device should search for in the subject of messages.
Message:
Specify one or more words that your device should search for in the body of messages.
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Include Encrypted Messages:
Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages.
Service:
If your device is associated with more than one email address, change the email account that your device should search in for messages.
Folder:
Change the folder that your device should search for messages in.
Show:
Change the status of messages that your device should search for.
Type:
Change the type of messages that your device should search for.
Manage message search results
You can manage results of searches for messages in an email application on your computer or in another integrated email account.
1. In the search results, highlight a message.
2. Press the Menu key.
3. Perform one of the following actions:
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•
•
•
•
•
To view more available search results, click Get More Results.
To add a message to a message list, click Add.
To add all the messages to a message list, click Add All.
To delete a message from the search results, click Delete.
To delete the search results, click Delete Search.
To start a new search, click Search.
CAUTION: If you delete a message from the message search results, the message is also deleted from the email application on your computer
or another integrated email account.
Search for messages by contact or subject
You can search for messages on your BlackBerry® device by contact or subject.
1. On the Home screen, click the Messages icon.
2. Highlight a message.
3. Press the Menu key.
4. Click one of the following menu items:
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•
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Search Sender
Search Recipient
Search Subject
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Search for text in a message, in a file, or on a web page
To search for text in a presentation, you must view the presentation in text view or in text and slide view.
1. In a message, in a file, in an attachment, or on a web page, press the Menu key.
2. Click Find.
3. Type the text.
4. Press the Enter key.
To search for the next instance of the text, press the Menu key. Click Find Next.
View a list of saved searches
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Search.
4. Press the Menu key.
5. Click Recall.
Change a saved search
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Search.
4. Press the Menu key.
5. Click Recall.
6. Highlight a search.
7. Press the Menu key.
8. Click Edit Search.
9. Edit the search criteria.
10. Press the Menu key.
11. Click Save.
Delete a saved search
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Recall.
4. Highlight a search.
5. Press the Menu key.
6. Click Delete Search.
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Organizer data
Search for organizer data
You can search for organizer data on your BlackBerry® device that contains specific information.
1. On the Home screen or in the Applications folder, click the Search icon.
2. Perform any of the following actions:
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•
In the Text field, type text or a phone number to search for.
In the Name field, specify a contact name to search for.
3. Select the check box beside one or more applications.
4. Press the Menu key.
5. Click Search.
Note: If you type more than one word in the Text or Name field, only items that contain all the words appear.
To stop a search, press the Escape key.
Search for contacts in your organization's address book
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Contacts icon.
2. Press the Menu key.
3. Click Lookup.
4. Type part or all of a contact name.
5. Press the Enter key.
Manage contact lookup results
1. In the contact lookup results, highlight a contact.
2. Press the Menu key.
3. Perform one of the following actions:
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•
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To add a contact to your contact list, click Add to Contacts.
To add all the contacts, click Add All to Contacts.
To view information for a contact, click View.
To delete a contact from the contact lookup results, click Delete.
To delete the contact lookup results, click Delete Lookup.
To start a new contact lookup, click Lookup.
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Search shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
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•
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To search for a contact in a list of contacts, type the contact name or initials separated by a space.
To search for text in a file or an attachment, press 7 .
To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press 7 .
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Synchronization
About synchronization
The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between
your BlackBerry® device and the email application on your computer, over the wireless network.
The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your
computer over the wireless network. When you file or delete email messages on your device, these email messages should be filed or deleted
in your email application. Likewise, any changes that you make to email messages in the email application on your computer should be reflected
on your device.
In rare cases, if your device does not recognize fields in a contact, calendar entry, or email account, some data or email messages cannot be
synchronized or reconciled.
If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned off these features, you can
use the synchronization tool of the BlackBerry® Desktop Manager to synchronize your organizer data and email messages. For more information,
see the Help in the BlackBerry Desktop Manager.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
Reconcile email messages over the wireless network
Set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Set the Wireless Reconcile field to On.
7. Press the Menu key.
8. Click Save.
To stop reconciling email messages over the wireless network, set the Wireless Reconcile field to Off.
Delete email messages over the wireless network
Set the Delete On option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
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2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Set the Delete On field.
7. Press the Menu key.
8. Click Save.
It takes a short period of time for messages to be deleted over the wireless network.
To delete messages on your device only, set the Delete On field to Handheld.
Prerequisites: Synchronizing organizer data over the wireless network
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Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature.
For more information, contact your administrator.
•
You must synchronize your organizer data using the synchronization tool of the BlackBerry® Desktop Manager. For more information, see
the BlackBerry Desktop Software Online Help.
Synchronize organizer data over the wireless network
1. In the contact list, a calendar, the task list, or the memo list, press the Menu key.
2. Click Options.
3. To synchronize calendar entries, click a calendar.
4. Change the Wireless Synchronization field to Yes.
5. Press the Menu key.
6. Click Save.
To stop synchronizing organizer data over the wireless network, change the Wireless Synchronization field to No.
About synchronization conflicts
A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry® device and in the
email application on your computer.
If you reconcile your email messages using wireless email reconciliation, on your device, you can set whether the email messages on your device
or the email messages on your computer take precedence when an email reconciliation conflict occurs.
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the
organizer data on your device when a data synchronization conflict occurs.
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Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
Manage email reconciliation conflicts
Set the On Conflicts option for each email address that is associated with your BlackBerry® device.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Set the On Conflicts field.
7. Press the Menu key.
8. Click Save.
Manage data synchronization conflicts
You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization,
changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Manager.
For more information about managing conflicts that occur during organizer data synchronization, see the BlackBerry Desktop Software Online
Help.
About backing up and restoring device data
If you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerry device data,
including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restore tool of the BlackBerry® Desktop
Manager. For more information, see the Help in the BlackBerry Desktop Manager.
If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to your device over the
wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information,
contact your administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
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Prerequisites: Restoring data over the wireless network
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•
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Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Your BlackBerry device must be connected to the wireless network.
Your administrator must provide you with an enterprise activation password.
Delete device data, third-party applications, or media card files
Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer.
CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the
process after you start it. If you reset your device, the process restarts after the device restarts.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Security Wipe.
4. Perform any of the following actions:
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To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc check
box.
•
•
To delete all third-party applications that you have added, select the User Installed Applications check box.
To delete all files from your media card, select the Media Card check box.
5. Type blackberry.
6. Click Wipe.
If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from
this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
Empty the deleted items folder on your computer from your device
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
1. On the Home screen, click the Messages icon.
2. Press the Menu key.
3. Click Options.
4. Click Email Reconciliation.
5. If necessary, change the Message Services field.
6. Press the Menu key.
7. Click Purge Deleted Items.
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Troubleshooting synchronization
Email messages are not reconciling over the wireless network
Try performing the following actions:
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•
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Verify that your BlackBerry® device is connected to the wireless network.
Verify that wireless email reconciliation is turned on.
Reconcile email messages manually. On the Home screen, click the Messages icon. Press the Menu key. Click Reconcile Now.
Related topics
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the Help in the BlackBerry Desktop Manager.
Email messages are not being deleted over the wireless network
Try the following actions:
•
If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during wireless email
reconciliation. To delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key.
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In the email reconciliation options, verify that the Delete On field is set to Mailbox & Handheld.
Related topics
Organizer data is not synchronizing over the wireless network
Try the following actions:
•
•
Verify that your BlackBerry® device is connected to the wireless network.
Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and
MemoPad.
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If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Manager to synchronize
calendar data. For more information, see the Help in the BlackBerry Desktop Manager.
Related topics
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Custom contact list field data is not appearing on my computer
You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you
cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with the email application on your
computer, because the birthday field is a date field in the email application on your computer.
Some characters in calendar entries do not appear correctly after synchronization
If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your computer might not
support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For
more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software.
Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by
an unforeseen issue.
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Bluetooth technology
Bluetooth technology basics
About Bluetooth technology
Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled
device, such as a handsfree car kit or wireless stereo headset.
Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and
then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once.
After you have paired the devices, you can then connect the devices when the Bluetooth enabled device is within range of your BlackBerry
device (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight of the Bluetooth
enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetooth enabled headset in your right ear.
When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device, Bluetooth status
indicators appear at the top of the Home screen. For more information about Bluetooth indicators, see the printed documentation that came
with your BlackBerry device.
Turn on Bluetooth technology
1. On the Home screen, click the Manage Connections icon.
2. Select the Bluetooth check box.
To turn off Bluetooth® technology, clear the Bluetooth check box.
Pair with a Bluetooth enabled device
You must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more information about preparing
the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device.
1. On the Home screen, click the Manage Connections icon.
2. Click Set Up Bluetooth.
3. Click Search.
4. Click a Bluetooth enabled device.
5. If necessary, perform one of the following actions:
•
If the Bluetooth enabled device does not have a keyboard (for example, a headset), on your BlackBerry device, type the pairing passkey
that is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alpha-
numeric code.
•
If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your own choosing on both devices.
Related topics
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Connect to a paired Bluetooth enabled device
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device.
Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the devices are
within range.
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Highlight a Bluetooth enabled device.
4. Press the Menu key.
5. Click Connect.
To disconnect from a paired Bluetooth enabled device, highlight the device. Press the Menu key. Click Disconnect.
Related topics
Switch to a paired Bluetooth enabled device during a call
To perform this task, you must turn on Bluetooth® technology.
1. During a call, press the Menu key.
2. Click Activate <Bluetooth device>.
Related topics
Share contacts with a paired Bluetooth enabled car kit
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Highlight a Bluetooth® enabled car kit.
4. Press the Menu key.
5. Click Connect.
6. Press the Menu key.
7. Click Transfer Contacts.
Receive a media file using Bluetooth technology
To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with a Bluetooth enabled device.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. Press the Menu key.
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4. Click Receive Using Bluetooth.
5. Send a media file from the paired Bluetooth enabled device.
6. If necessary, click Yes.
7. Click Save.
Send a media file
To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology.
You can only send media files that you added.
1. On the Home screen, click the Media icon.
2. Click a media type.
3. If necessary, click a category.
4. Highlight a media file.
5. Press the Menu key.
6. Perform one of the following actions:
•
•
To send a picture file, click Send or Share. Click a message type.
To send an audio or video file, click the send option for a message type.
Rename a paired Bluetooth enabled device
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Highlight a paired Bluetooth® enabled device.
4. Press the Menu key.
5. Click Device Properties.
6. In the Device Name field, change the name for the Bluetooth enabled device.
7. Press the Menu key.
8. Click Save.
Delete a paired Bluetooth enabled device
To perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device.
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Highlight a Bluetooth enabled device.
4. Press the Menu key.
5. Click Delete Device.
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Bluetooth technology options
Bluetooth profiles
Depending on your BlackBerry® device model and wireless network, some profiles might not be supported.
A/V Remote Control (AVRCP):
This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the
next or previous media file on your BlackBerry device.
Data Transfer:
This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media
files.
Desktop Connectivity:
This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry® Desktop
Software so that you can synchronize your organizer data.
Dial-Up Networking (DUN):
This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetooth enabled computer that is running
BlackBerry Desktop Software.
Handsfree (HFP):
This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile.
Headset (HSP):
This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile.
Message Access Profile (MAP):
This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you of new messages. This profile can also
help you read, delete, browse, compose, and send messages.
Serial Port Profile:
This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity, wireless bypass,
and data transfer.
SIM Access:
If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry
device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging,
PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit. Before
you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry device.
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Wireless Bypass:
This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software
so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network.
To use this service, your email account must use a BlackBerry® Enterprise Server.
Prevent your device from sharing contacts with Bluetooth enabled devices
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Press the Menu key.
4. Click Options.
5. Change the Contacts Transfer field.
6. Press the Menu key.
7. Click Save.
To share contacts with Bluetooth® enabled devices again, change the Contacts Transfer field to All Entries.
Restrict outgoing calls
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Press the Menu key.
4. Click Options.
5. Set the Allow outgoing calls field to Never or If Unlocked.
6. Press the Menu key.
7. Click Save.
Make your BlackBerry device discoverable
If you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device.
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Press the Menu key.
4. Click Options.
5. Set the Discoverable field to 2 Minutes.
6. Press the Menu key.
7. Click Save.
After two minutes, the Discoverable field switches to No automatically.
Change the pairing name for your BlackBerry device
1. On the Home screen, click the Manage Connections icon.
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2. Click Bluetooth Options.
3. Press the Menu key.
4. Click Options.
5. In the Device Name field, type a name for your BlackBerry® device.
6. Press the Menu key.
7. Click Save.
Turn off Bluetooth connection notification
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Press the Menu key.
4. Click Options.
5. Change the LED Connection Indicator field to Off.
6. Press the Menu key.
7. Click Save.
To turn on Bluetooth® connection notification again, change the LED Connection Indicator field to On.
Turn off the prompt that appears when connecting or pairing
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Highlight a Bluetooth® enabled device.
4. Press the Menu key.
5. Click Device Properties.
6. Set the Trusted field to Yes.
7. Press the Menu key.
8. Click Save.
To turn on the prompt again, set the Trusted field to Prompt.
Set the message types that your Bluetooth enabled car kit notifies you of
To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP).
For more information about using Bluetooth technology with your car, see the documentation that came with your car.
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Press the Menu key.
4. Click MAP Options.
5. Select the check box beside one or more message types.
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Turn off a Bluetooth profile
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Press the Menu key.
4. Click Options.
5. Clear the check box beside one or more Bluetooth® profiles.
6. Press the Menu key.
7. Click Save.
Related topics
Encrypt data that you send or receive using Bluetooth technology
To perform this task, the paired Bluetooth® enabled device must support data encryption.
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Press the Menu key.
4. Click Options.
5. Change the Security Level field to High+Encryption.
6. Press the Menu key.
7. Click Save.
Turn off automatic reconnection to Bluetooth enabled devices
By default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled device you used.
1. On the Home screen, click the Manage Connections icon.
2. Click Bluetooth Options.
3. Press the Menu key.
4. Click Options.
5. Change the Connect on Power Up field to No.
6. Press the Menu key.
7. Click Save.
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Troubleshooting Bluetooth technology
I cannot type a passkey on a Bluetooth enabled device
If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.
On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.
My list of paired Bluetooth enabled devices does not appear
Try performing the following actions:
•
•
Verify that Bluetooth® technology is turned on.
Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.
Related topics
I cannot pair with a Bluetooth enabled device
Try performing the following actions:
•
Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation
that came with the Bluetooth enabled device.
•
•
If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.
If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device
discoverable for a short period of time. In particular, many car kits need to discover your BlackBerry device rather than your BlackBerry
device discovering the car kit. On the Home screen, click the Manage Connections icon. Click Set Up Bluetooth. Click Listen.
Bluetooth enabled devices can detect your BlackBerry device for two minutes.
•
Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. On the Home screen,
click the Manage Connections icon. Click Bluetooth Options. Highlight a Bluetooth enabled device. Press the Menu key. Click
Device Properties. Change the Encryption field to Disabled. Press the Menu key. Click Save.
I cannot share contacts with a paired Bluetooth enabled device
Try performing the following actions:
•
•
•
•
Verify that Bluetooth® technology is turned on.
Verify that your BlackBerry® device is paired with the Bluetooth enabled device.
Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.
Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push
profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device.
Related topics
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GPS technology
Depending on your wireless service provider, this feature might not be supported.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based
services. Location-based applications can use your GPS location to provide you with information such as driving directions.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want
to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless
service provider.
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency
operator might be able to use GPS technology to estimate your location.
Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able
to estimate your location using only GPS technology.
Get your GPS location
Depending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pair
your BlackBerry® device with a Bluetooth® enabled GPS receiver if your device does not have an internal GPS receiver.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click GPS.
4. Press the Menu key.
5. Click Refresh GPS.
The longitude and latitude coordinates for your current location appear.
Turn off location aiding
Depending on your wireless service provider and wireless network, this feature might not be supported. By default, location aiding is turned
on to improve the performance of GPS technology. When location aiding is turned on, your BlackBerry® device connects to a central server
periodically, which can increase your data service charges. To avoid these charges, you can turn off location aiding, but it might take longer
for your device to get your GPS location. For more information, contact your wireless service provider.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
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3. Click GPS.
4. Perform one of the following actions:
•
•
To turn off location aiding, change the Location Aiding field to Disabled.
To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming.
5. Press the Menu key.
6. Click Save.
Prevent others from tracking your location
If your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of your BlackBerry device.
For more information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click GPS.
4. Change the GPS Services field to Location Off.
5. Press the Menu key.
6. Click Save.
Troubleshooting GPS technology
I cannot use GPS technology
Try performing the following actions:
•
•
•
If you are outdoors, move away from buildings and expose your device to open sky.
If you are indoors, move close to a window.
If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is
turned on.
•
If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.
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Maps
User Guide
Maps
Map basics
Get directions
1. On the Home screen or in a folder, click the Maps icon.
2. On a map, press the Menu key.
3. Click Get Directions.
4. Perform one of the following actions to specify a starting location:
•
•
•
To specify a new location, type the location information in the Enter (or Select) Start Location field.
To specify a location for a contact, type the contact name in the Enter (or Select) Start Location field.
To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS
receiver, click Where I Am.
•
•
To specify a recently viewed location, click Recent.
To specify a saved location, click Favorites.
5. Repeat step 4 to specify an ending location.
6. Select or clear the check box beside one or more route options.
To get directions from the ending location to the starting location, press the Menu key. Click Reverse Directions.
View directions as a route on a map
When viewing text directions, click View On Map.
To view text directions again, press the Menu key. Click View Directions.
Send a route or a map
1. On a map, press the Menu key.
2. Click Send Directions or Send Location.
3. Click a message type.
View a location on a map
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Find Location.
4. Perform one of the following actions:
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•
To view a new location, type an address in the Find field. To type the address information into specific address fields, click
Advanced.
•
•
To view a location for a contact, type the contact name in the Find field.
To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS
receiver, click Where I Am.
•
•
To view a location that you viewed recently, click Recent.
To view a saved location, click Favorites.
If you are viewing a location other than your current location, to get directions to this location from your current location, press the Menu key.
Click Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this
task.
View an address on a map using a link
When your BlackBerry® devices recognizes an address in certain applications such as instant messaging applications and MemoPad, your
device underlines the address.
1. Highlight an underlined address.
2. Press the Menu key.
3. Click View on Map.
View a list of points of interest near a location
You can search for points of interest such as businesses, airports, schools, parks, or landmarks.
1. On a map, press the Menu key.
2. Click Local Search.
3. Type the point of interest information.
4. Press the Enter key.
View points of interest on a map
1. On the Home screen, click the Maps icon.
2. When viewing a list of points of interest, click View On Map.
To view a list of points of interest again, press the Menu key. Click View Businesses.
Track your movement
To perform this task, you must set a GPS receiver to use when you track your movement.
1. On a map, press the Menu key.
2. Click Start GPS Navigation.
To stop tracking your movement, press the Menu key. Click Stop GPS Navigation.
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Set a home or work address
1. On a map, press the Menu key.
2. Click Layers.
3. If necessary, expand the Favorites folder and the Locations folder.
4. Highlight Home or Work.
5. Press the Menu key.
6. Click Edit.
7. Edit the address information.
8. Press the Menu key.
9. Click Lookup Address.
Show or hide a layer on a map
You can set your BlackBerry® device to display routes and locations that you have viewed recently on a map, as well as routes and locations
that you have bookmarked.
1. On the Home screen or in a folder, click the Maps icon.
2. On a map, press the Menu key.
3. Click Layers.
4. Highlight a layer.
5. Press the Menu key.
6. Click Show or Hide.
Navigation
Zoom in to a direction on a route
1. On a map, highlight a direction on a route.
2. Press the Menu key.
3. Click Zoom To Point.
Zoom in to or out from a map
1. On a map, press the Menu key.
2. Click Zoom.
3. Perform one of the following actions:
•
•
To zoom in, slide your finger up on the trackpad.
To zoom out, slide your finger down on the trackpad.
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Pan a map
On a map, slide your finger in any direction on the trackpad.
Maps bookmarks
Add a bookmark for a location or route
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Add To Favorites.
4. Perform any of the following actions:
•
•
To rename the bookmark, in the Label field, type a new name.
To file the bookmark in a different location, change the Folder field.
5. Click OK.
Change a bookmark for a location or route
1. On the Home screen, click the Maps icon
2. On a map, press the Menu key.
3. Click Find Location.
4. Click Favorites.
5. Highlight a bookmark.
6. Press the Menu key.
7. Click Edit.
8. Change the bookmark.
9. Press the Menu key.
10. Click Save.
Delete a bookmark for a location or route
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Find Location.
4. Click Favorites.
5. Highlight a bookmark.
6. Press the Menu key.
7. Click Delete.
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Add a bookmark folder for locations or routes
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Find Location.
4. Click Favorites.
5. Press the Menu key.
6. Click Add Subfolder.
File a bookmark for a location or route
1. On the Home screen, click the Maps icon.
2. On a map, press the Menu key.
3. Click Find Location.
4. Click Favorites.
5. Highlight a bookmark.
6. Press the Menu key.
7. Click Move.
8. Click a new location.
Map options
Set the GPS receiver that you use to track your movement
To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver.
1. On a map, press the Menu key.
2. Click Options.
3. Change the GPS Source field.
4. Press the Menu key.
5. Click Save.
Clear the map cache
1. On a map, press the Menu key.
2. Click Options.
3. Press the Menu key.
4. Click Clear Cache.
5. Click Delete.
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View status information at the top of a map
You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the
top of maps.
1. On a map, press the Menu key.
2. Click Options.
3. Change the Hide Title Bar field to No.
4. Press the Menu key.
5. Click Save.
To hide the status information again, change the Hide Title Bar field to Yes.
View north at the top of a map
By default, when you are tracking your movement, the direction that you are moving appears at the top of the map.
1. On a map, press the Menu key.
2. Click North Up.
To view the direction that you are moving at the top of the map again, press the Menu key. Click Track Up.
Hide the tracking information at the bottom of a map
1. When tracking your movement on a map, press the Menu key.
2. Click Hide Dashboard.
To view the tracking information again, press the Menu key. Click Show Dashboard.
Keep backlighting on when you track your movement
By default, backlighting turns off automatically after a timeout to conserve battery power. You can change map options so that backlighting
remains on when you track your movement unless the battery power level drops below a specified percentage.
1. On a map, press the Menu key.
2. Click Options.
3. Change the Backlight Timeout When field.
4. Press the Menu key.
5. Click Save.
View a geotagged picture on a map
When you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the file name in the lower-
left corner of the screen.
1. On the Home screen, click the Media icon.
2. Click Pictures.
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3. Click a category.
4. Highlight a geotagged picture.
5. Press the Menu key.
6. Click View on Map.
Map shortcuts
•
•
•
•
•
To zoom in to a map, press 3 .
To zoom out from a map, press 9 .
To move to the previous direction on a route, press 4 .
To show status information at the top of a map, press 1 . To hide status information at the top of a map, press 1 again.
To show tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking
information at the bottom of a map, press the Space key again.
Troubleshooting maps
Diagonal lines appear on a map
Diagonal lines appear on a map when your BlackBerry® device loads a new map or when your device is not connected to the wireless network.
If diagonal lines appear for a long period of time, verify that your device is connected to the wireless network.
Some features are not available on my device
The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.
For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit
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Applications
About multitasking
Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you
might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While
you are playing a song, you might want to switch to the messages application to reply to a message.
There are also shortcuts for most applications that can help you to perform common tasks quickly.
Note: The more applications that you have running, the more memory and battery power your device uses. To optimize the performance of
your device, try to close applications when you are finished with them.
Related topics
Keep an application running and switch to another application
1. In an application, press and hold the Menu key.
2. In the application switcher, scroll to the left or right and click an application icon.
3. If the application icon that you want does not appear, click the Home screen icon and navigate to the application icon that you are looking
for.
Related topics
Keep an application running and return to the Home screen
In an application, perform one of the following actions:
•
•
If you are not on a call, press the End key.
If you are on a call, press and hold the Menu key. Click the Home screen icon.
Note: If you press the End key while you are on a call, you will end the call even if you have switched to another application.
Related topics
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User Guide
Close an application so that it is not running
To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them.
In an application, perform one of the following actions:
•
•
Press the Menu key. Click Close.
Press the Escape key. If necessary, continue to press the Escape key until the Home screen appears.
Related topics
About adding applications
The BlackBerry App World™ storefront allows you to search for and download applications for your BlackBerry® device. From BlackBerry App
World, you can browse featured and top downloaded items, such as games, social networking applications, and productivity applications. You
can view applications by category and search by keyword. Using an existing PayPal® account, you can buy and download items over the wireless
network to your device. Items that you buy are stored in BlackBerry App World on the My World screen. To download BlackBerry App World,
visit www.blackberryappworld.com. Depending on your wireless service provider, BlackBerry App World might not be available.
You can also access new applications through the application center. You can use the application center to add, update, or return to the previous
version of a select number of applications that are hosted by your wireless service provider. This might include social networking applications,
instant messaging applications, and applications that are specific to your wireless service provider.
Data charges might apply when you add a new application. For more information, contact your wireless service provider.
About instant messaging applications
You can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. By default, your
BlackBerry device comes with BlackBerry® Messenger. You can use BlackBerry Messenger to chat with people who have a BlackBerry device
by sending and receiving messages and files. You can also change your status and display picture. With the BlackBerry® Groups feature of
BlackBerry Messenger, you can share pictures, lists, appointments, and more.
You must have a wireless service data plan to use these applications. Depending on your wireless service provider or organization, some
applications or features might not be supported.
For more information about BlackBerry Messenger and other instant messaging applications, visit www.blackberry.com/support. If you need
help using an instant messaging application, you can find answers in the application by pressing the Menu key and clicking Help on your
device.
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About social networking applications
You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on
the social networking application, you might be able to send messages, share pictures, change your status, and more.
You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront. You must have a
wireless service data plan to use these applications. Depending on your wireless service provider or organization, some applications or features
might not be supported.
For more information about social networking applications, visit www.blackberry.com/support. If you need help using a social networking
application, you can find answers in the application by pressing the Menu key and clicking Help on your device.
Add, update, or return to the previous version of an application using the
application center
You can use the application center to add, update, or return to the previous version of a select number of applications that are hosted by your
wireless service provider.
1. In the application center, click an application.
2. Click Install.
3. Click Download.
Add an application
1. On a web page, highlight a link for an application.
2. Press the Menu key.
3. Click Download.
4. Click OK.
View properties for an application
1. On the Home screen or in a folder, click the Options icon.
2. Click Applications.
3. Click an application.
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Delete a third-party application
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party
applications. For more information, contact your administrator.
1. On the Home screen or in a folder, highlight a third-party application.
2. Press the Menu key.
3. Click Delete.
Receive a device password prompt before you add an application
To perform this task, you must have set a BlackBerry® device password.
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. Change the Prompt on application install field to Yes.
4. Press the Menu key.
5. Click Save.
View the size of an application database
1. On the Home screen or in a folder, click the Options icon.
2. Click Status.
3. Press the Menu key.
4. Click Database Sizes.
Check for application updates
You can use the application center to check for updates for a select number of applications that are hosted by your wireless service provider.
In the application center, perform one of the following actions:
•
•
To check for application updates manually, click Refresh.
To check for application updates automatically, press the Menu key. Click Auto Refresh List.
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Troubleshooting applications
I cannot add, update, or return to the previous version of an application
Try performing the following actions:
•
•
Verify that your BlackBerry® device is connected to the wireless network.
Verify that your device has enough memory to add or update the application.
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BlackBerry Device Software
About updating the BlackBerry Device Software
You might want to update your BlackBerry® Device Software for one of the following reasons:
•
•
•
to access new applications and features
to resolve a technical issue
your wireless service provider requires that you update the BlackBerry Device Software.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and
the number of applications on your BlackBerry device. You cannot use your device or make emergency calls when the update is in progress.
During the update, your device might reset or display a white screen momentarily - this is expected. Do not remove the battery while the update
is in progress.
You might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using the BlackBerry® Desktop
Manager.
You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your
device. You can also check for updates manually through the device options. The available update might be a complete software update, or a
partial software update only. If the available update is a complete software update, your device data is backed up on your device and restored
during the installation process. Depending on the options set by your wireless service provider or administrator, you might not be able to update
the BlackBerry Device Software over the wireless network. Depending on your wireless service provider, extra fees might apply when you
download the update to your device.
If your device is associated with the BlackBerry® Internet Service, you can update the BlackBerry Device Software by connecting your device
If you have installed the BlackBerry® Desktop Software on your computer, you can update the BlackBerry Device Software using the BlackBerry
Desktop Manager. For more information about updating the software using the BlackBerry Desktop Manager, see the online help that is
available in the BlackBerry Desktop Manager.
Update the BlackBerry Device Software over the wireless network
Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task.
You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install the software. You have
the option to schedule the update to occur at a specific time.
1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen, click the
Options icon. Click Advanced Options. Click Wireless Update.
2. Complete the instructions on the screen.
Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you might need to type
your password at various times during the installation process.
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Return to the previous version of the BlackBerry Device Software
Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Wireless Update.
4. Click Previous update succeeded.
5. Click Downgrade.
Delete the previous version of the BlackBerry Device Software
If you update your BlackBerry® Device Software, the previous version of the software might be stored on your BlackBerry device for up to 30
days. To increase the amount of application memory on your device, you can remove the previous version manually.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Wireless Update.
4. Click Previous update succeeded.
5. Press the Menu key.
6. Click Delete Downgrade Data.
Check for BlackBerry Device Software updates that you can install over the
wireless network
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Wireless Update.
4. If your device displays the Introduction screen, click Next.
5. Click Check for Updates.
6. If there is an update available, to download the software, click the update.
7. Complete the instructions on the screen.
About updating the BlackBerry Device Software from a web site
If your BlackBerry® device is associated with the BlackBerry® Internet Service, you can update your BlackBerry® Device Software by connecting
your device to your computer and visiting the update web site. You can also sign up to receive email notifications when new software for your
device is available.
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The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update
your software without connecting to the wireless network and without contributing to data usage in your wireless service plan.
The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and
the number of applications on your device. You cannot use your device or make emergency calls when you install the software.
Update the BlackBerry Device Software from a web site
If your BlackBerry® device is associated with a BlackBerry® Enterprise Server you might not be able to perform this task. Check with your
administrator for BlackBerry® Device Software updates that have been approved for use in your organization.
1. From your computer, visit the BlackBerry Device Software update site.
2. Click Check for Updates.
3. Connect your BlackBerry device to your computer.
4. On the Update summary screen, select the check box beside the update that you want to install.
5. Perform any of the following actions:
•
•
To add or remove optional applications, click Options. Select or clear the check box beside one or more applications. Click Next.
To back up your device data or delete all device data, click Settings. Select the check box beside one or more data types. Click OK.
6. Click Next.
7. Complete the information on the screen to sign up for or decline email notifications for new software.
8. Click Next.
9. Click Finish.
Troubleshooting BlackBerry Device Software
I cannot update the BlackBerry Device Software over the wireless network
Depending on the options set by your wireless service provider or administrator, you might not be able to update your BlackBerry® Device
Software over the wireless network.
Try performing the following actions:
•
•
•
•
Verify that your BlackBerry device is connected to a wireless network.
Verify that your device has enough memory to update the BlackBerry Device Software.
If your device has Wi-Fi® connection capability, connect to a Wi-Fi network and then try updating your BlackBerry Device Software again.
Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service
provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless
service provider.
•
You might also be able to update your BlackBerry Device Software from your wireless service provider's web site.
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My device does not have enough available memory to update the BlackBerry Device
Software
Try performing the following actions:
•
•
Delete media files, display languages, or third-party applications that you do not use.
Transfer media files that you have stored in the BlackBerry® device memory to a media card.
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Wireless network coverage
Turn on the connection to the wireless network
If the OFF indicator appears at the top of your Home screen, you might want to turn on the connection to the wireless network. You should
keep the connection turned off in certain places, such as on an airplane or in a hospital.
1. On the Home screen, click the Manage Connections icon.
2. Perform one of the following actions:
•
•
To turn on the connection to the wireless network, select the check box beside Mobile Network.
To turn on the wireless connections that were turned on previously, click Restore Connections.
Turn off the connection to the wireless network
You should turn off the connection to the wireless network in certain places, such as on an airplane or in a hospital. For more information, see
the Safety and Product Information booklet for your BlackBerry® device.
1. On the Home screen, click the Manage Connections icon.
2. Perform one of the following actions:
•
•
To turn off the wireless network connection, clear the check box beside Mobile Network.
To turn off all wireless connections, click Turn All Connections Off.
Turn on or turn off data service or set roaming options
Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, MMS messages, and
browser service) on your BlackBerry® device so that only phone and SMS text messaging are available. You can also set your device to turn off
data services when roaming. For more information, contact your wireless service provider.
1. On the Home screen, click the Manage Connections icon.
2. Click Mobile Network Options.
3. Perform one of the following actions:
•
•
•
To turn on or turn off data service, change the Data Services field.
To turn on or turn off data service when roaming, change the While Roaming field.
To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt.
4. Press the Menu key.
5. Click Save.
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Wireless networks that your device connects to
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet
for your device.
BlackBerry device
Networks
BlackBerry® Pearl™ 9105 smartphone
•
•
•
GSM® (including GPRS, EDGE)
UMTS® (including 3G networks such as HSDPA)
Wi-Fi®
Turn on LED notification for wireless coverage
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Set the LED Coverage Indicator field to On.
4. Press the Menu key.
5. Click Save.
When your BlackBerry® device is connected to the wireless network, the LED light flashes green.
To turn off wireless coverage notification, set the LED Coverage Indicator field to Off.
Check the status of network connections and services
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Services Status.
Roaming
About roaming and international roaming
In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service
provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam,
a triangular roaming indicator appears at the top of the Home screen.
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If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam.
If your device normally connects to a CDMA network and your device supports international roaming, you might need to get a SIM card that
is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally.
For more information about roaming and roaming fees, contact your wireless service provider.
Switch wireless networks manually
To perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to a GSM® or
UMTS® network.
Your device is designed to switch to an appropriate wireless network automatically when you travel.
1. On the Home screen, click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Network Selection Mode field to Manual.
4. Click Scan for Available Networks.
5. Click a wireless network.
6. Click Select Network.
7. Press the Menu key.
8. Click Save.
To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.
About wireless coverage indicators
Indicators in the top right-hand corner of the Home screen display the wireless coverage level for the area in which you are using your
BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.
The indicator that displays five ascending bars provides information about the strength of the wireless signal. Three or more bars indicates a
strong signal. A reduced signal display might indicate increased power output from your device as it attempts to connect to a weak signal.
If the wireless coverage indicators display anything other than 1XEV, 1X, 3G
, EDGE, GPRS, NXTL, MIKE, or NTWK, you might be in an area
of reduced wireless coverage where features such as email messaging and internet browsing are not available (you might only be able to make
a phone call or send and receive SMS text messages). If the SOS wireless coverage indicator appears, you can only call emergency numbers.
If the X indicator appears, you are in an area of no wireless coverage.
If your device includes Wi-Fi® support, a dimmed Wi-Fi logo with a network name displayed at the top of the screen indicates that your device
is connected to a Wi-Fi network but does not have access to BlackBerry services such as email messaging and internet browsing over the Wi-
Fi connection.
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Connect to a GSM or UMTS network
If your BlackBerry® device normally connects to a CDMA network and your device supports international roaming, you might need to get a
SIM card that is set up for international roaming from your wireless service provider.
1. Insert a SIM card into your device. For more information about inserting a SIM card, see the printed documentation that came with your
device.
2. In the dialog box that appears, click Yes.
Preferred wireless network list
About the preferred wireless network list
Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are
traveling. You can use the preferred wireless network list to control the order in which your BlackBerry® device uses these other wireless
networks.
Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network
list. When you travel, your device scans for the wireless networks on this list first. If no wireless network on the list is available, your device is
designed to connect to another available wireless network automatically.
Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider.
Add a wireless network to the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Manage Connections icon.
2. Click Mobile Network Options.
3. Press the Menu key.
4. Click My Preferred Network List.
5. Press the Menu key.
6. Click Add Network.
7. Perform one of the following actions:
•
•
To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network.
To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wireless network.
Click Select Network.
•
To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.
8. Press the Menu key.
9. Click Save.
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Delete a wireless network from the preferred wireless network list
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Manage Connections icon.
2. Click Mobile Network Options.
3. Press the Menu key.
4. Click My Preferred Network List.
5. Highlight a wireless network.
6. Press the Menu key.
7. Click Delete.
8. Press the Menu key.
9. Click Save.
Change the order of preferred wireless networks
To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.
Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networks based on the order
that they appear in the preferred network list.
1. On the Home screen, click the Manage Connections icon.
2. Click Mobile Network Options.
3. Press the Menu key.
4. Click My Preferred Network List.
5. Highlight a wireless network.
6. Press the Menu key.
7. Click Move.
8. Click the new location.
9. Press the Menu key.
10. Click Save.
Troubleshooting wireless network coverage
I cannot connect to a wireless network
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
Try performing the following actions:
•
•
If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global
roaming mode and that your SIM card is inserted in your device correctly.
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•
•
Verify that you have turned on the connection to the wireless network.
Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device
remains connected to that wireless network until you select your wireless service provider's network again.
If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the
connection speed.
If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connection preference is not set
to Wi-Fi Only.
•
•
Related topics
I cannot synchronize a certificate
Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate
synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the
BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
I cannot connect to a GSM or UMTS network
Try performing the following actions:
•
•
•
•
Verify that your SIM card is inserted in your BlackBerry® device correctly.
Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan.
Verify that the network that you want to connect to appears in your preferred wireless network list.
On the Home screen, click the Manage Connections icon. Click Mobile Network Options. Verify that the Network Technology field is
not set to 1XEV.
•
On the Home screen, click the Manage Connections icon. Click Mobile Network Options. If the Network Technology field is set to
GSM/UMTS, verify that the Network Mode field is set to 3G & 2G.
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Wi-Fi technology
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
About connecting to a Wi-Fi network
If you are in a Wi-Fi® coverage area and your wireless service plan supports it, you can connect to a Wi-Fi network so that your BlackBerry®
device uses the Wi-Fi network instead of the mobile network to send and receive email messages, visit web pages, and so on.
You can connect to Wi-Fi networks at home or at work, or to hotspots available in public places, such as libraries, airports, hotels, coffee shops,
and so on. Your wireless service provider might provide an application for your device that allows you to log in to a hotspot. If you do not have
an application on your device, you might have to set up your own account online and log in manually.
If you have a wireless access point or router that uses Wi-Fi Protected Setup™, you can connect to a Wi-Fi network using the Push Button Setup
method or PIN method.
You can save the connection information for a Wi-Fi network in a profile, so that the next time you are within range of that network, your device
connects to it automatically. You can also change the profile so that you are prompted to connect manually. When your device is connected to
a Wi-Fi network, the Wi-Fi profile name appears at the top of the Home screen.
Turn on Wi-Fi technology
1. On the Home screen, click the Manage Connections icon.
2. Select the Wi-Fi check box.
To turn off Wi-Fi® technology, clear the Wi-Fi check box.
Connect to a Wi-Fi network
By default, new Wi-Fi® profiles appear at the bottom of your Wi-Fi profile list.
If your email account uses a BlackBerry® Enterprise Server, your organization might prevent you from connecting to a Wi-Fi network.
1. On the Home screen, click the Manage Connections icon.
2. Click Set Up Wi-Fi Network.
3. Do one of the following:
•
•
Click Scan for Networks. Click a network.
Click Manually Add Network. Type the network name. Click Add.
4. Complete the instructions on the screen.
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5. When you are prompted to save a profile for the Wi-Fi network, click Next so that your BlackBerry device connects to the Wi-Fi network
automatically next time.
6. On the Wi-Fi Setup Complete screen, do any of the following:
•
•
To change the order of your Wi-Fi profiles, click Prioritize Wi-Fi Profiles.
To complete the Wi-Fi connection setup, click Finish.
To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon. Click Wi-Fi Options.
Connect to a Wi-Fi network using the Push Button Setup method
If you are using a wireless access point or router that is enabled with Wi-Fi Protected Setup™, you can connect to the Wi-Fi® network using
the Push Button Setup method.
1. On the Home screen, click the Manage Connections icon.
2. Click Set Up Wi-Fi Network.
3. Click Push Button Setup.
4. Click Next.
5. On your access point or router, press the Wi-Fi Protected Setup button or click the option for Wi-Fi Protected Setup that appears on the
access point administration web page or screen.
6. On your BlackBerry® device, click Done.
7. When you are prompted to save a profile for the Wi-Fi network, click Next so that your device connects to the Wi-Fi network automatically
next time.
8. Click Next.
9. On the Wi-Fi Setup Complete screen, perform any of the following actions:
•
•
To change the order of your Wi-Fi profiles, click Prioritize Wi-Fi Profiles.
To complete the Wi-Fi connection setup, click Finish.
To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon. Click Wi-Fi Options.
Connect to a Wi-Fi network using the PIN method
If you are using a wireless access point or router that is enabled with Wi-Fi Protected Setup™, you can connect to the Wi-Fi® network using
the PIN method.
1. On the Home screen, click the Manage Connections icon.
2. Click Set Up Wi-Fi Network.
3. Click Scan for Networks.
4. Click the access point or router that is enabled with Wi-Fi Protected Setup.
5. In the dialog box that appears, click Next. Your BlackBerry® device creates and displays a PIN.
6. On your access point or router administration screen, type the PIN.
7. When you are prompted to save a profile for the Wi-Fi network, click Next so that your device connects to the Wi-Fi network automatically
next time.
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8. Click Next.
9. On the Wi-Fi Setup Complete screen, perform any of the following actions:
•
•
To change the order of your Wi-Fi profiles, click Prioritize Wi-Fi Profiles.
To complete the Wi-Fi connection setup, click Finish.
To change your Wi-Fi network options later, on the Home screen, click the Manage Connections icon. Click Wi-Fi Options.
About Wi-Fi profiles
When you connect to a Wi-Fi® network, you can save the connection information in a Wi-Fi profile so that your BlackBerry® device connects
to the Wi-Fi network automatically next time.
The Connection Mode option in a Wi-Fi profile allows you to set whether you want your device to connect to the Wi-Fi network automatically
or to prompt you to connect manually when you are within range of that network.
Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list.
When your device is connected to a Wi-Fi network, the Wi-Fi profile name appears at the top of the Home screen.
Change the order of Wi-Fi profiles
Your BlackBerry® device tries to connect to Wi-Fi® networks based on the order in which they appear in your Wi-Fi profile list.
1. On the Home screen, click the Manage Connections icon.
2. Click Wi-Fi Options.
3. Highlight a Wi-Fi profile.
4. Press the Menu key.
5. Click Move.
6. Click the new location.
Delete a Wi-Fi profile
1. On the Home screen, click the Manage Connections icon.
2. Click Wi-Fi Options.
3. Highlight a Wi-Fi® profile.
4. Press the Menu key.
5. Click Delete.
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Prevent your device from connecting to a Wi-Fi network
1. On the Home screen, click the Manage Connections icon.
2. Click Wi-Fi Options.
3. Highlight a Wi-Fi® profile.
4. Press the Menu key.
5. Click Disable.
To allow your BlackBerry® device to connect to the Wi-Fi network again, highlight the Wi-Fi® profile and press the Menu key. Click Enable.
Turn off the prompt that appears for hotspots and Wi-Fi networks that you
connect to manually
If a known hotspot requires you to log in manually or if you have saved a Wi-Fi® profile with the Connection Mode option set to Manual, you
can turn off the prompt that appears when one of those networks becomes available. If you turn off the prompt, a red star still appears beside
the Wi-Fi indicator at the top of the Home screen when you are within range.
1. On the Home screen, click the Manage Connections icon.
2. Click Wi-Fi Options.
3. Clear the Prompt me when Manual connection or login is required check box.
Advanced Wi-Fi connection settings
Change a Wi-Fi profile
1. On the Home screen, click the Manage Connections icon.
2. Click Wi-Fi Options.
3. Highlight a Wi-Fi® profile.
4. Press the Menu key.
5. Click Edit.
6. Change the Wi-Fi profile options.
7. Press the Menu key.
8. Click Save.
Connection options for Wi-Fi profiles
Name:
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Type a name for the Wi-Fi® profile.
SSID:
Type the Wi-Fi network name.
Band type:
Set the Wi-Fi network type. If you do not know the network type, do not change this field.
Connection Mode (Automatic):
Set whether your BlackBerry® device automatically connects to the Wi-Fi network when it is available.
Connection Mode (Manual):
Set whether you want to be notified each time that the Wi-Fi network becomes available.
Allow inter-access point handover:
Set whether your device remains connected to the Wi-Fi network when you move between wireless access points.
VPN:
If necessary, set a VPN profile to use with the Wi-Fi profile.
Security options for Wi-Fi profiles
Security Type:
Set the security type that the Wi-Fi® network supports.
Select WEP key:
Set the type of WEP key for the Wi-Fi network.
WEP key:
Type the WEP key for the Wi-Fi network in hexadecimal format.
Pre-Shared Key:
Type the WPA™ Personal pass phrase for the Wi-Fi network.
User name:
If necessary, type the user name that you use to connect to the Wi-Fi network.
User password:
If necessary, type the user password that you use to connect to the Wi-Fi network.
CA certificate:
Set the root certificate that your BlackBerry® device should use to verify that it is connecting to the correct Wi-Fi network.
Client certificate:
Set the authentication certificate that your device should use to connect to the Wi-Fi network.
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Inner link security:
If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method.
Use hard token:
Set whether you use a hardware token to connect to the Wi-Fi network.
Token serial number:
If you use a software token to connect to the Wi-Fi network, set the token serial number.
Server subject for certificate validation:
If necessary, type the server subject name that your device should use to verify that it is connecting to the correct Wi-Fi network.
Server SAN for certificate validation:
If necessary, type the server SAN that your device should use to verify that it is connecting to the correct Wi-Fi network.
IMSI:
If your SIM card has more than one IMSI, set the IMSI that you use to connect to the Wi-Fi network.
Wi-Fi profile IP and DNS options
Automatically obtain IP address and DNS:
Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-
Fi® network.
IP Address:
Type the IP address for your device.
Subnet mask:
Type the subnet mask for the wireless access point to which your device should connect.
Primary DNS:
Type the primary DNS to which your device should connect.
Secondary DNS:
Type the secondary DNS to which your device should connect.
Default gateway address:
Type the default gateway IP address to which your device should connect.
Domain suffix:
Type the domain that your device uses to resolve host names into IP addresses.
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Set your device to connect to a specific Wi-Fi network
By default, your BlackBerry® device regularly scans for Wi-Fi® networks and automatically connects to the network that has the highest priority
in the Saved Wi-Fi Profiles list. You can choose to scan for and connect to only one of your saved Wi-Fi networks.
1. On the Home screen, click the Manage Connections icon.
2. Click Wi-Fi Options.
3. Select the Enable single-profile scanning check box.
4. Click a Wi-Fi profile.
5. Press the Menu key.
6. Click Save.
To switch Wi-Fi networks automatically when you move between Wi-Fi coverage areas, clear the Enable single-profile scanning check box.
Your device tries to connect to Wi-Fi networks based on the order in which they appear in your Wi-Fi profile list.
Install a root certificate on your computer
Depending on the Wi-Fi® network that you want to connect to, you might need to install the root certificate for the certificate authority server
that created the certificate for the authentication server. For more information, contact your administrator.
1. Download the root certificate from the certificate authority server to your computer.
2. On your computer, right-click the root certificate. Click Install certificate.
3. Click Next.
4. Click Place all certificates in the following store.
5. Click Browse.
6. Click Trusted Root Certification Authorities.
7. Click OK.
8. Click Finish.
9. In the Security Warning dialog box, click Yes.
If the root certificate contains multiple certificates, all the certificates are installed on your computer.
To install the root certificate on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry® Desktop Manager to
synchronize the root certificate between your device and your computer.
UMA connection settings
Depending on your wireless service provider, you might be able to make calls, send and receive email, PIN, SMS text, and MMS messages, and
visit web pages using UMA. Your device must be connected to a Wi-Fi® network to use UMA. For more information, contact your wireless
service provider.
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About using UMA with a Wi-Fi network
If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visit
web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network. Your BlackBerry® device
automatically switches between using your mobile network and Wi-Fi networks, depending on what is available in the area where you are using
your device. For more information about UMA, contact your wireless service provider.
Change your preferred network type
1. On the Home screen or in a folder, click the Options icon.
2. Click Network.
3. Change the Connection Preference field.
4. Press the Menu key.
5. Click Save.
Wi-Fi technology troubleshooting
I cannot connect to a Wi-Fi network
Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try performing the following actions:
•
•
•
Verify that you have turned on the connection to the Wi-Fi network.
Verify that you are in a Wi-Fi coverage area.
If the Wi-Fi network does not appear in the Wi-Fi setup application and you know the network name, connect to the Wi-Fi network
manually.
•
•
Verify that the connection options in the Wi-Fi setup application are correct. If you have already verified these options, verify that the
advanced connection options for the Wi-Fi network are correct.
If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for available Wi-Fi
networks.
•
•
If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network Only.
If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might prevent the
Hotspot browser from appearing or might restrict you from using the Hotspot browser to browse web pages.
If you are using the Push Button Setup method, verify that the network access point is enabled with Wi-Fi Protected Setup™, and that
it has been set to send its profile. Verify that another device is not also attempting to connect at the same time, and that not more
than one network access point within range is in this mode.
•
•
•
If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed the root
certificate for the certificate authority server that created the certificate for the authentication server.
If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your device.
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Power, battery, and memory
Turn off your device
Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.
•
If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/
Lock key on the top left of your device.
•
If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off
icon. If you want your device to stay turned off until you turn it on again, click Full Power Off. If you want your device to turn on again at
the specified time or for alarm or calendar reminders, click Turn Off.
Set your device to turn on and turn off automatically
1. On the Home screen or in a folder, click the Options icon.
2. Click Auto On/Off.
3. Set the Weekday field to Enabled.
4. Specify the times when the BlackBerry® device should turn on and off on weekdays.
5. Set the Weekend field to Enabled.
6. Specify the times when the device should turn on and off on weekends.
7. Press the Menu key.
8. Click Save.
Reset the device
Remove and reinsert the battery.
Check the battery power level
1. On the Home screen or in a folder, click the Options icon.
2. Click Status.
Extend battery life
Try performing the following actions:
•
Set your BlackBerry® device to turn on and turn off automatically.
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•
•
Charge your device regularly.
Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the
device.
•
•
•
Set backlighting to remain on for a shorter period of time and lower its brightness.
Turn off the connection to a wireless network when you are not in a wireless coverage area.
Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a
shorter ring tone.
•
•
•
•
•
Delete the original message when you send a reply.
Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.
If your device has a camera flash, turn off the flash.
Close third-party applications from the application menu when you are finished with them.
Change your browser options for animated graphics so that they repeat less often on web pages.
Format the device memory or a media card
If you format the BlackBerry® device memory or a media card, all the files in the device memory or on the media card are deleted.
Depending on your device model, you might not be able to format your device memory.
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
3. Press the Menu key.
4. Click Format.
5. Complete the instructions on the screen.
View the amount of available memory
1. On the Home screen or in a folder, click the Options icon.
2. Click Memory.
Best practice: Conserving memory on your device
Try to maintain at least 400 KB of application memory on your BlackBerry® device. To use less memory, try changing options for email messages,
calendar entries, and media files. Consider the following guidelines:
•
•
•
•
Reduce the amount of time that your device stores email messages and calendar entries.
Stop forwarding email messages to your device when your device is connected to your computer.
Receive only the first section of long email messages.
Store media files on a media card.
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•
Reduce the maximum amount of device memory available for media files. Depending on your device model, this option might not be
available.
•
•
If you changed the picture quality for pictures that you take, change the picture quality setting to normal.
Reduce the picture quality in the browser.
The application memory on my device is low
When the application memory available on your BlackBerry® device is low, your device displays a dialog box that lists applications and languages
that you do not use frequently. You can delete applications and languages in this list.
Consider the following guidelines:
•
•
•
•
Verify that you have deleted old email messages and MMS messages, especially messages with attachments.
Verify that you have deleted contacts that are already in your organization's address book.
Verify that you have deleted media files from the device memory.
If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted the previous version of
the BlackBerry Device Software.
•
Verify that you have cleared the browser cache.
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SIM card
Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.
About the SIM card phone book
If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts
that you have added to your SIM card. The SIM card phone book is different from the contact list on your BlackBerry® device. If you switch SIM
cards, the contacts in the SIM card phone book change.
You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appear in plain text
and SDN entries appear in bold.
Add a contact to your SIM card
1. In the contact list, press the Menu key.
2. Click SIM Phone Book.
3. Press the Menu key.
4. Click New.
5. Type the contact information.
6. Press the Menu key.
7. Click Save.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the Menu key.
2. Click SIM Phone Book.
3. Press the Menu key.
4. Click Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your
contact list, your BlackBerry device does not copy the SIM card contact.
Copy a contact from your contact list to your SIM card
1. In the contact list, click a contact.
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2. Highlight a phone number.
3. Press the Menu key.
4. Click Copy to SIM Phone Book.
5. Press the Menu key.
6. Click Save.
Change a SIM card contact
1. In the contact list, press the Menu key.
2. Click SIM Phone Book.
3. Highlight a contact.
4. Press the Menu key.
5. Click Edit.
6. Change the contact information.
7. Press the Menu key.
8. Click Save.
Delete a SIM card contact
1. In the contact list, press the Menu key.
2. Click SIM Phone Book.
3. Highlight a contact.
4. Press the Menu key.
5. Click Delete.
Store SMS text messages on your SIM card
Depending on your wireless service provider and wireless network, this feature might not be supported.
If your BlackBerry® device uses a SIM card and you set your SIM card to store SMS text messages, your SMS text messages still appear in the
messages application.
1. On the Home screen or in a folder, click the Options icon.
2. Click SMS Text.
3. Set the Leave Messages On SIM Card field to Yes.
4. Press the Menu key.
5. Click Save.
To stop storing SMS text messages on your SIM card, set the Leave Messages On SIM Card field to No. If you set this field to No, your SMS
text messages are deleted from your SIM card.
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About SIM card security
You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN
code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code.
Protect your SIM card with a PIN code
To obtain your SIM card PIN code, contact your wireless service provider.
Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click SIM Card.
4. Press the Menu key.
5. Click Enable Security.
6. Type your SIM card PIN code.
7. Press the Enter key.
Change the SIM card PIN code
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click SIM Card.
4. Press the Menu key.
5. Click Change PIN2 Code.
Change the display name for a phone number
If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click SIM Card.
4. Highlight a phone number.
5. Press the Menu key.
6. Click Edit SIM Phone Number.
7. Type a display name for the phone number.
8. Press the Enter key.
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Security
Security basics
About the device password
If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try
to type your password again, the characters that you type appear on the screen.
If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons.
Set a device password
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. Set the Password field to Enabled.
4. Click Set Password.
5. Type a password.
6. Press the Menu key.
7. Click Save.
To turn off the BlackBerry® device password, set the Password field to Disabled.
Change the device password
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. Click Change Password.
Lock your device
To perform this task, you must have set a password for your BlackBerry® device.
On the Home screen or in a folder, click the Password Lock icon.
To unlock your device, type your device password. Press the Enter key.
Lock your device when you insert it in the holster
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
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3. Change the Lock Handheld Upon Holstering field to Yes.
4. Press the Menu key.
5. Click Save.
Lock the keyboard
Set a limit for device password attempts
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. Set the Number of Password Attempts field.
4. Press the Menu key.
5. Click Save.
Delete device data, third-party applications, or media card files
Before you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy on your computer.
CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. You cannot stop the
process after you start it. If you reset your device, the process restarts after the device restarts.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Security Wipe.
4. Perform any of the following actions:
•
To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc check
box.
•
•
To delete all third-party applications that you have added, select the User Installed Applications check box.
To delete all files from your media card, select the Media Card check box.
5. Type blackberry.
6. Click Wipe.
If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, to prevent messages from
this account from being sent to your device, contact your wireless service provider to disassociate the account from your device.
Password keeper
About the password keeper
Use the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwords with a password
keeper password. When you type this password, the password keeper decrypts your passwords.
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You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.
Add a password to the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click New.
4. Type the password information.
5. Press the Menu key.
6. Click Save.
Generate a random password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click New.
4. Press the Menu key.
5. Click Random Password.
6. Type the password information.
7. Press the Menu key.
8. Click Save.
Set criteria for randomly generated passwords
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Options.
4. Set the random password fields.
5. Press the Menu key.
6. Click Save.
View a password in the password keeper
In the password keeper, click a password.
Change a password in the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Highlight a password.
3. Press the Menu key.
4. Click Open.
5. Change the password information.
6. Press the Menu key.
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7. Click Save.
Hide passwords in the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Options.
4. Set the Show Password field to No.
5. Press the Menu key.
6. Click Save.
To show passwords in the password keeper again, set the Show Password field to Yes.
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
Delete a password from the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Highlight a password.
3. Press the Menu key.
4. Click Delete.
Change the password keeper password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Change Password.
Copy a password
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Highlight a password.
3. Press the Menu key.
4. Click Copy Username or Copy Password.
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To clear the clipboard, press the Menu key. Click Clear Clipboard.
Note: Passwords are not encrypted when they are on the clipboard.
Prevent password copying
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Options.
4. Set the Allow Clipboard Copy field to No.
5. Press the Menu key.
6. Click Save.
Set a limit for password attempts in the password keeper
1. On the Home screen or in the Applications folder, click the Password Keeper icon.
2. Press the Menu key.
3. Click Options.
4. Set the Password Attempts field.
5. Press the Menu key.
6. Click Save.
Encryption
About encrypting data in the device memory
When encryption for the device memory is turned on, your BlackBerry® device uses a private key to encrypt data as it is stored on your device,
including data that your device receives when it is locked. Your device decrypts data as you access it.
You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your device is
locked, the caller name does not appear on the screen.
If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card
certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your device password and also connect
your device to your smart card reader.
When you lock your device, an open lock indicator appears at the top of the screen to indicate that your device is in the process of securing
your data, which includes deleting a copy of the private key from the temporary device memory. A lock indicator appears at the top of the
screen when your device has deleted the key.
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About file encryption
File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your
device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device
password, or both.
If you encrypt the files using an encryption key that your device generates, you can only access the files on your media card when the media
card is inserted in your device. If you encrypt the files using your device password, you can access the files on your media card in any device
that you insert your media card into, as long as you know the password for the device.
Turn on encryption
To encrypt data in the device memory, you must have set a password for your BlackBerry® device.
Depending on the amount of memory available for storing files in the device memory, you might not be able to encrypt files in the device
memory.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Encryption.
4. Change the Encryption field to Enabled.
5. To encrypt data in the device memory, set the Device Memory field to Enabled.
6. To encrypt files stored on a media card and on your device, set the Media Card field to Enabled and perform one of the following actions:
•
•
•
To encrypt files using an encryption key that your device generates, change the Mode field to Device.
To encrypt files using your device password, change the Mode field to Security Password.
To encrypt files using an encryption key and your device password, change the Mode field to Security Password & Device.
7. To also encrypt media files such as pictures, songs, and videos, set the Include Media Files field to Yes.
8. Press the Menu key.
9. Click Save.
To stop encrypting data in the device memory, change the Device Memory field to Disabled. To stop encrypting files, change the Media
Card field to Disabled.
Set encryption strength
If encryption of data in the device memory is turned on, you can set the strength of the encryption that your BlackBerry® device uses to protect
data that you receive when your device is locked.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Encryption.
4. Set the Strength field.
5. Press the Menu key.
6. Click Save.
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Use a certificate to encrypt the encryption keys on your device
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
If you have encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature, you might be able
to use a certificate from the smart card to encrypt the encryption keys on your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Encryption.
4. Change the Two-Factor Protection field to Enabled.
5. Press the Menu key.
6. Click Save.
About encryption keys
If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® Desktop Redirector,
your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop
Redirector and your device.
You should generate a new encryption key every 2 weeks.
Generate an encryption key
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature, you
can generate an encryption key using the BlackBerry® Desktop Manager, if it includes the email settings tool. For more information, see the
online help that is available in the BlackBerry Desktop Manager.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Information.
4. Highlight a service.
5. Press the Menu key.
6. Click Regenerate Encryption Key.
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Memory cleaning
About memory cleaning
Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data
include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and
data from certificate and key searches.
When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following
situations:
•
•
•
•
•
when you insert your device in a holster
when you do not use your device for a specified period of time
when you synchronize with your computer
when you change the time or the time zone for your device
when you lock your device
Turn on memory cleaning
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Memory Cleaning.
5. Change the Status field to Enabled.
6. Press the Menu key.
7. Click Save.
Change when your device deletes sensitive data from the temporary device memory
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Memory Cleaning.
5. Perform any of the following actions:
•
•
•
To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, change the Clean When
Holstered field to No.
To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, change the Clean
When Idle field to No.
To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeout field.
6. Press the Menu key.
7. Click Save.
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Delete sensitive application data from the temporary device memory
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Memory Cleaning.
5. In the Registered Cleaners section, click an application.
6. Perform one of the following actions:
•
•
To delete sensitive data for the highlighted application, click Clean <Application>. Click OK.
To delete sensitive data for all applications, click Clean Now.
View the icon for the memory cleaning application on the Home screen
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Memory Cleaning.
5. Change the Show Icon on Home Screen field to Yes.
6. Press the Menu key.
7. Click Save.
Certificates
Certificate basics
Download a certificate from an LDAP or DSML certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Press the Menu key.
6. Click Fetch Certificates.
7. Specify the search criteria.
8. Press the Menu key.
9. Click Search.
10. Click a certificate.
11. Click Add Certificate to Key Store.
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About certificate authority profiles
If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network
from a certificate authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required
and might also occur automatically.
When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added to your certificate
list. The certificate authority profiles shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the
certificate authority profile to receive an updated certificate.
Download a certificate from a certificate authority
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download a certificate to your
BlackBerry device. If the certificate is scheduled to expire soon you can re-enroll to receive an updated certificate.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificate Authority Profile.
5. Click Enroll or Re-enroll.
6. If necessary, type the credentials that you use to connect to your organization's network.
To hide the screen for the certificate authority profile while the request is being processed, press the Menu key. Click Hide. To return to this
screen, on the Home screen, click the Certificate Authority Profile icon.
Import a certificate or PGP key from the device memory
1. On the Home screen or in a folder, click the Media icon or the Files icon.
2. Navigate to a certificate or PGP® key.
3. Highlight the certificate or PGP key.
4. Press the Menu key.
5. Click Import Certificate or Import PGP Key.
To view the certificate or PGP key, press the Menu key. Click Display Certificate or Display PGP Key.
Import a certificate or PGP key from a media card
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates or PGP Keys.
5. Press the Menu key.
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6. Click Show Media Card Certificates or Show Media Card PGP Keys.
To view the certificate or PGP® key, press the Menu key. Click Display Certificate or Display PGP Key.
View properties for a certificate
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Click a certificate.
Certificate properties
Revocation Status:
This field displays the revocation status of the certificate at a specified date and time.
Trust Status:
This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly
trusted (the root certificate in the certificate chain is trusted on your BlackBerry® device), or not trusted (the certificate is not explicitly
trusted and the root certificate in the certificate chain is not trusted or does not exist on your device).
Expiration Date:
This field displays the date that the certificate issuer specified as the expiration date of the certificate.
Certificate Type:
This field displays the certificate format. Your device supports X.509 and WTLS certificate formats.
Public Key Type:
This field displays the standard to which the public key complies. Your device supports RSA®, DSA, Diffie-Hellman, and ECC keys.
Subject:
This field displays information about the certificate subject.
Issuer:
This field displays information about the certificate issuer.
Serial Number:
This field displays the certificate serial number in hexadecimal format.
Key Usage:
This field displays approved uses of the public key.
Subject Alt Name:
This field displays an alternate email address for the certificate subject, if an alternate email address is available.
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SHA1 Thumbprint:
This field displays the SHA-1 digital thumbprint of the certificate.
MD5 Thumbprint:
This field displays the MD5 digital thumbprint of the certificate.
View one type of certificate in the certificate list
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Press the Menu key.
6. Click one of the following menu items:
•
•
•
•
Show My Certs
Show Others Certs
Show CA Certs
Show Root Certs
To view all the certificates on your BlackBerry® device, press the Menu key. Click Show All Certs.
Send a certificate
When you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Highlight a certificate.
6. Press the Menu key.
7. Click Send via Email or Send via PIN.
Delete a certificate
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Highlight a certificate.
6. Press the Menu key.
7. Click Delete.
View the certificate chain for a certificate
1. On the Home screen or in a folder, click the Options icon.
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2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Highlight a certificate.
6. Press the Menu key.
7. Click Show Chain.
Certificate status
Status indicators for certificates and certificate authority profiles
Status indicators for certificates
:
The certificate has a corresponding private key that is stored on your BlackBerry® device or a smart card.
:
The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.
:
The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak.
:
The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or cannot be verified.
Status indicators for certificate authority profiles
:
A valid certificate is associated with the certificate authority profile.
:
A new certificate is being fetched because the current certificate is scheduled to expire soon.
:
The enrollment request is pending approval from the certificate authority.
:
Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment
is scheduled to occur later.
:
Enrollment with the certificate authority profile is required and will occur automatically.
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Check the revocation status of a certificate or certificate chain
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Highlight a certificate.
6. Press the Menu key.
7. Click Fetch Status or Fetch Chain Status.
Change the trust status of a certificate
Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Highlight a certificate.
6. Press the Menu key.
7. Click Trust or Distrust.
8. If you are trusting a certificate, perform one of the following actions:
•
•
To trust the highlighted certificate, click Selected Certificate.
To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.
Revoke a certificate
If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation
status on the certificate authority or CRL servers.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Highlight a certificate.
6. Press the Menu key.
7. Click Revoke.
8. Click Yes.
9. Change the Reason field.
10. Click OK.
To cancel a certificate hold, highlight the certificate. Press the Menu key. Click Cancel Hold.
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Certificate revocation reasons
Unknown:
The revocation reason does not match any of the predefined reasons.
Key Compromise:
A person who is not the key subject might have discovered the private key value.
CA Compromise:
Someone might have revealed the private key of the certificate issuer.
Change in Affiliation:
The certificate subject no longer works for the organization.
Superseded:
A new certificate is replacing an existing certificate.
Cessation of Operation:
The certificate subject no longer requires the certificate.
Certificate Hold:
You want to revoke the certificate temporarily.
Certificate options
Change the display name for a certificate
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Highlight a certificate.
6. Press the Menu key.
7. Click Change Label.
8. Type a display name for the certificate.
9. Click OK.
Add an email address to a certificate
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
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5. Highlight a certificate.
6. Press the Menu key.
7. Click Associate Addresses.
8. Press the Menu key.
9. Click Add Address.
10. Perform one of the following actions:
•
•
Click a contact.
Click Use Once. Type an email address. Press the Enter key.
11. Press the Menu key.
12. Click Save.
Turn off the display name prompt that appears when you add a certificate to the key store
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Press the Menu key.
6. Click Fetch Certificates.
7. Press the Menu key.
8. Click Options.
9. Change the Prompt for Label field to No.
10. Press the Menu key.
11. Click Save.
When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate.
Turn off the fetch status prompt that appears when you add a certificate to the key store
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Press the Menu key.
6. Click Fetch Certificates.
7. Press the Menu key.
8. Click Options.
9. Perform one of the following actions:
•
•
To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes.
To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.
10. Press the Menu key.
11. Click Save.
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Change how often a certificate authority profile checks certificate status
Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate. If the
certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificate Authority Profile.
5. Change the Certificate Status Check Interval field.
6. Press the Menu key.
7. Click Save.
Certificate shortcuts
•
•
•
•
•
•
•
•
•
•
To view the label and issuer of a certificate, press the Space key.
To view the properties of a certificate, press the Enter key.
To view the security level of a personal certificate, press the Alt key and L.
To view the serial number of a certificate, press the Alt key and 8.
To view certificates for certificate authorities, press the Alt key and 7.
To view personal certificates and certificates for other people, press the Alt key and 3.
To view personal certificates, press the Alt key and 9.
To view certificates for other people, press the Alt key and the period (.) key.
To view root certificates, press the Alt key and 1.
To view all certificates, press the Alt key and the question mark (?) key.
PGP keys
PGP key basics
Download a PGP key from an LDAP certificate server
If you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP certificate server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP keys.
5. Press the Menu key.
6. Click Fetch PGP Keys.
7. Specify the search criteria.
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8. Press the Menu key.
9. Click Search.
10. Click a PGP key.
11. Click Add PGP Key to Key Store.
Download a personal PGP key from the PGP Universal Server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Press the Menu key.
5. Click Download Keys.
Download an updated PGP key from an LDAP certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP keys.
5. Highlight a PGP® key.
6. Press the Menu key.
7. Click Fetch Updated PGP Key.
Import a certificate or PGP key from the device memory
1. On the Home screen or in a folder, click the Media icon or the Files icon.
2. Navigate to a certificate or PGP® key.
3. Highlight the certificate or PGP key.
4. Press the Menu key.
5. Click Import Certificate or Import PGP Key.
To view the certificate or PGP key, press the Menu key. Click Display Certificate or Display PGP Key.
Import a certificate or PGP key from a media card
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates or PGP Keys.
5. Press the Menu key.
6. Click Show Media Card Certificates or Show Media Card PGP Keys.
To view the certificate or PGP® key, press the Menu key. Click Display Certificate or Display PGP Key.
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View properties for a PGP key
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP keys.
5. Click a PGP® key.
6. Click View Subkey.
PGP key properties
Revocation Status:
This field displays the revocation status of the PGP® key at a specified date and time.
Trust Status:
This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the
PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not
associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Creation Date:
This field displays the date that the PGP® Universal Server generated the PGP key.
Expiration Date:
This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key.
Email Address:
This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear.
Public Key Type:
This field displays the standard to which the public key complies. Your device supports RSA®, DSA, and Diffie-Hellman keys.
Key Usage:
This field displays approved uses of the PGP key.
Fingerprint:
This field displays the PGP key fingerprint in hexadecimal format.
Send a PGP key
When you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP Keys.
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5. Highlight a PGP key.
6. Press the Menu key.
7. Click Send via Email or Send via PIN.
Delete a PGP key
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP Keys.
5. Highlight a PGP® key.
6. Press the Menu key.
7. Click Delete.
Clear the PGP data cache
The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from
the PGP Universal Server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click PGP.
4. Press the Menu key.
5. Click Clear Universal Cache.
The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy and updated PGP public
keys from the PGP Universal Server.
PGP key status
PGP key status indicators
:
The PGP® key has a corresponding private key that is stored on your BlackBerry® device.
:
The PGP key is trusted and valid, and the revocation status of the PGP key is good.
:
The revocation status of the PGP key is unknown or the key is weak.
:
The PGP key is untrusted, revoked, expired, not valid, or cannot be verified.
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Check the revocation status of a PGP key
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP Keys.
5. Highlight a PGP® key.
6. Press the Menu key.
7. Click Fetch Status.
Change the trust status of a PGP key
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP Keys.
5. Highlight a PGP® key.
6. Press the Menu key.
7. Click Trust or Distrust.
Revoke a PGP key
If you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not update the revocation
status on the PGP® Universal Server.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP Keys.
5. Highlight a PGP® key.
6. Press the Menu key.
7. Click Revoke.
8. Click Yes.
9. Change the Reason field.
10. Click OK.
PGP key revocation reasons
Unknown:
The revocation reason does not match any of the predefined reasons.
Superseded:
A new PGP® key is replacing an existing PGP key.
Key Compromise:
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A person who is not the key subject might have discovered the private key value.
Key Retired:
The PGP key is no longer used.
User ID Invalid:
The user information for the PGP key is not valid.
PGP key options
Change the display name for a PGP key
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP keys.
5. Highlight a PGP® key.
6. Press the Menu key.
7. Click Change Label.
8. Type a display name for the PGP key.
9. Click OK.
Turn off the display name prompt that appears when you add a PGP key to the key store
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP keys.
5. Press the Menu key.
6. Click Fetch PGP Keys.
7. Press the Menu key.
8. Click Options.
9. Change the Prompt for Label field to No.
10. Press the Menu key.
11. Click Save.
When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when it generated the key.
Turn off the fetch status prompt that appears when you add a PGP key to the key store
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click PGP Keys.
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5. Press the Menu key.
6. Click Fetch PGP Keys.
7. Press the Menu key.
8. Click Options.
9. Perform one of the following actions:
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To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.
To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.
10. Press the Menu key.
11. Click Save.
PGP key shortcuts
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•
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•
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•
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To view the label of a PGP® key, press the Space key.
To view the properties of a PGP key, press the Enter key.
To view the security level of a PGP private key, press the Alt key and the comma (,) key.
To view the serial number of a PGP key, press the Alt key and 8.
To view personal PGP keys, press the Alt key and 9.
To view PGP keys for other people, press the Alt key and the period (.) key.
To view all PGP keys, press the Alt key and the question mark (?) key.
PGP key troubleshooting
I cannot download a PGP key from an LDAP certificate server
Try performing the following actions:
•
Verify that your organization permits you to download PGP® keys from an LDAP certificate server. For more information, contact your
administrator.
•
If you changed the connection type that your BlackBerry® device uses to connect to an LDAP certificate server, try using the default
connection type.
Certificate servers
Add a certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificate Servers.
5. Press the Menu key.
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6. Click New Server.
7. Specify information for the certificate server.
8. Press the Menu key.
9. Click Save.
Change connection information for a certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificate Servers.
5. Highlight a certificate server.
6. Press the Menu key.
7. Click Edit.
8. Change connection information for the certificate server.
9. Press the Menu key.
10. Click Save.
Connection options for LDAP and DSML certificate servers
Friendly Name:
Type a display name for the certificate server.
Server Name:
Type the network address of the certificate server.
Base Query:
Type the base query information for the certificate server using X.509 certificate syntax (for example, o=test.rim.net).
Port:
Type the port number for your organization’s network. The default port number is 389.
Authentication Type:
Specify whether you must log in to the certificate server.
Connection Type:
Specify whether your BlackBerry® device uses an SSL connection or a TLS connection to connect to the certificate server.
Connection options for OCSP and CRL servers
Friendly Name:
Type a display name for the certificate server.
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Server URL:
Type the web address of the certificate server.
Send connection information for a certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificate Servers.
5. Highlight a certificate server.
6. Press the Menu key.
7. Click Email Server or PIN Server.
Delete a certificate server
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificate Servers.
5. Highlight a certificate server.
6. Press the Menu key.
7. Click Delete.
Key stores
About the key store
The key store on your BlackBerry® device might store the following items. To access these items in the key store, you must type a key store
password.
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•
•
•
•
•
•
•
•
•
•
personal certificates (certificate and private key pairs)
certificates that you download using the certificate synchronization tool of the BlackBerry® Desktop Manager
certificates that you download from an LDAP or DSML certificate server
certificates that you download from a certificate authority profile
certificates that you import from the device memory or a media card
certificates that you add from a message
root certificates that are included in the BlackBerry® Desktop Software
personal PGP® keys (public and private key pairs)
PGP public keys that you download from an LDAP certificate server
PGP public keys that you import from the device memory or a media card
PGP public keys that you add from a message
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Change the key store password
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Press the Menu key.
6. Click Change Password.
Synchronize the key store password with the device password
If you synchronize the key store password with the device password, when you change the device password, the key store password changes
to match it automatically.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Change the Synchronize Key Store Password to Device Password field to Yes.
6. Press the Menu key.
7. Click Save.
Change when your device deletes the key store password
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Change the Private Key Password Timeout field.
6. Press the Menu key.
7. Click Save.
To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password.
Add contacts to your contact list automatically when you add items to the key store
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Change the Key Store Address Injector field to Enabled.
6. Press the Menu key.
7. Click Save.
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Change the service that your device uses to download certificates
Depending on your organization, you might not be able to change the service that your BlackBerry® device uses to download certificates. For
more information, contact your administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Change the Certificate Service field.
6. Press the Menu key.
7. Click Save.
Turn off automatic backup and restore of key store data
By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you
do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic
backup and restore of key store data.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Change the Allow Key Store Backup/Restore field to No.
6. Press the Menu key.
7. Click Save.
To turn on automatic backup and restore of key store data, change the Allow Key Store Backup/Restore field to Yes.
Change the refresh rate for certificate revocation lists
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Change the Certificate Status Expires After field.
6. Press the Menu key.
7. Click Save.
Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a status that is older
than the time limit that you set.
Reject certificate revocation lists from unverified CRL servers
1. On the Home screen or in a folder, click the Options icon.
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2. Click Security Options.
3. Click Advanced Security Options.
4. Click Key Stores.
5. Change the Accept Unverified CRLs field to No.
6. Press the Menu key.
7. Click Save.
Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Service cannot verify.
Smart cards
About using a smart card with your device
Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on
your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart
card, and public key operations such as verification and encryption use the public certificates on your device.
If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device, your device requests
authentication from the smart card each time that you unlock your device.
You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can only authenticate to one smart
card at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card
and your computer in mass storage mode, you must temporarily turn off two-factor authentication or select a different authentication option.
If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to send S/MIME-
protected messages.
About two-factor authentication
Two-factor authentication is designed to provide additional security for your BlackBerry® device. Two-factor authentication requires an item
that you have (for example, a smart card) and an item that you know (for example, a pass phrase). You can also use the connection to your
smart card reader to authenticate, without requiring a smart card to be present.
Youcanuseasmartcardfortwo-factorauthenticationwhenyouunlockyourdevice, oryoucanuseasoftwaretokenfortwo-factorauthentication
when you use your device with RSA® software as a hardware token. If you have a Wi-Fi® enabled BlackBerry device, you can also use a software
token for two-factor authentication when you log in to a VPN or connect to a Wi-Fi network.
Depending on your BlackBerry device model and the two-factor authentication settings that you choose, you might need to type your pass
phrase when you perform one of the following actions:
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•
•
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unlock your BlackBerry device
change a general security option on your BlackBerry device
change a smart card option
use your BlackBerry device with RSA software
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•
log in to a VPN
connect to a Wi-Fi network
Turn on two-factor authentication
To perform this task, you must have set a password for your BlackBerry® device and have the smart card password that you received with your
smart card.
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. Perform one of the following actions:
•
•
To use a smart card and your device password to unlock your device, set the User Authenticator field to Smart Card.
To use your connected smart card reader (even if the smart card is not inserted) and your device password to unlock your device, set
the User Authenticator field to Proximity. Set the Prompt for Device Password field to Yes.
4. Press the Menu key.
5. Click Save.
Import a certificate from a smart card
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Certificates.
5. Press the Menu key.
6. Click Import Smart Card Certs.
7. Type your smart card password.
8. Select the check box beside a certificate.
9. Click OK.
10. Type your key store password.
11. Click OK.
Lock your device when you remove your smart card from your smart card reader
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. If necessary, change the User Authenticator field to Smart card.
4. Change the Lock On Card Removal field to Enabled.
5. Press the Menu key.
6. Click Save.
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About smart password entry
If you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might be able to use smart
password entry in some password fields. When smart password entry is turned on, your device is designed to remember the format of a password
that you type in a password field. When you type the password again, your device applies a smart password filter to the password field. If the
password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password
is alphanumeric, an ABC indicator appears beside the password field.
To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be
installed on your device.
Turn off smart password entry
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based
on the smart password filter that your device applies to password fields.
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. If necessary, change the User Authenticator field to Smart Card.
4. Set the Smart Password Entry field to Disabled.
5. Press the Menu key.
6. Click Save.
To turn on smart password entry again, set the Smart Password Entry field to Enabled.
Switch smart password filters
In a blank password field, press the Enter key.
The indicator for the new smart password filter appears beside the password field.
Prerequisites: Using authentication certificates
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•
•
•
•
Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.
You must have imported a certificate from your smart card that you can use for signing and verification.
You must turn on advanced authentication.
You must have set a device password.
You must have the smart card password that you received with your smart card.
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Use a certificate to authenticate your smart card
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to
unlock your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. If necessary, change the User Authenticator field to Smart card.
4. Set the Authentication Certificate field.
5. Press the Menu key.
6. Click Save.
To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.
Check the status of your authentication certificate automatically
To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Password.
3. If necessary, change the User Authenticator field to Smart Card.
4. Change the Certificate Status Check field.
5. Press the Menu key.
6. Click Save.
If your device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.
Use a certificate to encrypt the encryption keys on your device
To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact
your administrator.
If you have encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature, you might be able
to use a certificate from the smart card to encrypt the encryption keys on your device.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Encryption.
4. Change the Two-Factor Protection field to Enabled.
5. Press the Menu key.
6. Click Save.
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Store the pass phrase for your smart card in the application memory
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Smart Card.
4. Change the PIN Caching field to Enabled.
5. Press the Menu key.
6. Click Save.
Your BlackBerry® device stores the pass phrase for the same length of time as it stores your key store password.
Turn off notification for smart card connections
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Smart Card.
4. Change the LED Session Indicator field to Disabled.
5. Press the Menu key.
6. Click Save.
To turn on notification for smart card connections, change the LED Session Indicator field to Enabled.
Software tokens
About software tokens
You might need a software token to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device, you might also need a software token
toconnecttoyourorganization'snetworkusingaWi-Finetwork. Asoftwaretokenincludesatokencodethatyourdeviceregeneratesperiodically
and a PIN. For more information about software tokens, contact your administrator.
Change the PIN for a software token on your device
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click Software Tokens.
5. Click a software token.
6. Click Specify PIN.
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VPN settings
Depending on the options that your administrator has set for you, this feature might not be supported.
About VPN profiles
A VPN profile contains the information that you require to log in to a VPN. If you have a Wi-Fi® enabled BlackBerry® device and if your
organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using
a Wi-Fi network. Depending on your organization, you might have more than one VPN profile on your device. For more information about VPN
profiles, contact your administrator.
Prerequisites: Logging in to a VPN
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•
Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
If you have a Wi-Fi® enabled BlackBerry device, the Wi-Fi network that your device is connected to must support connections to a VPN.
For more information, contact your administrator.
•
If you use a software token to log in to a VPN, the software token must be on your device and the software token information that appears
in the VPN profile must be correct.
Log in to a VPN
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click VPN.
5. Select the Enable VPN check box.
6. Click Log in.
Change the user name and password for a VPN profile
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click VPN.
5. Highlight a VPN profile.
6. Press the Menu key.
7. Click Edit.
8. In the User name field, type a new user name.
9. In the User password field, type a new password.
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10. Press the Menu key.
11. Click Save.
Change the software token for a VPN profile
To perform this task, the software token that you want to use must be installed on your BlackBerry® device. For more information, contact your
administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Advanced Security Options.
4. Click VPN.
5. Highlight a VPN profile.
6. Press the Menu key.
7. Click Edit.
8. Set the Token serial number field.
9. Press the Menu key.
10. Click Save.
About security self-tests
Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run
automatically when your device restarts.
Verify security software
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Information.
4. Press the Menu key.
5. Click Verify Security Software.
Third-party application control
About permissions for third-party applications
You can set permissions that control how third-party applications on your BlackBerry® device interact with the other applications on your
device. For example, you can control whether third-party applications can access data or the Internet, make calls, or useBluetooth® connections.
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If you have added third-party applications to your device, your device is designed to prevent these applications from sending or receiving data
without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you to accept or deny the connection
request. For a selected application, you can turn off this prompt for a specific location or resource.
Reset connection permissions for third-party applications
1. On the Home screen or in a folder, click the Options icon.
2. Click Security Options.
3. Click Firewall.
4. Press the Menu key.
5. Click Reset Settings.
About direct Internet connections for third-party applications
Some third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to the Internet. For
example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that
the third-party application uses for this connection.
Set up a direct Internet connection for a third-party application
To obtain the user name and password for the APN, contact your wireless service provider.
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click TCP.
4. Type the APN information.
5. Press the Menu key.
6. Click Save.
Turn on safe mode
When you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from running automatically. This safe
mode enables you to troubleshoot or remove any unwanted applications.
1. Remove and reinsert the battery.
2. When the red LED light goes out, press and hold the Escape key as the device is loading.
3. When the dialog appears, click OK.
When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.
To turn off safe mode, repeat step 1.
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Set permissions for a third-party application
Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry® device. For
more information about how changing these permissions might affect the operation of the applications on your device, contact your wireless
service provider or administrator.
1. On the Home screen or in a folder, click the Options icon.
2. Click Applications.
3. Perform one of the following actions:
•
•
To set permissions for a specific third-party application, highlight the application. Press the Menu key. Click Edit Permissions.
To set permissions for all third-party applications, press the Menu key. Click Edit Default Permissions.
4. Expand Connections, Interactions, or User Data.
5. Change the permission fields.
6. Press the Menu key.
7. Click Save.
Turn off a prompt for a third-party application connection
1. On the Home screen or in a folder, click the Options icon.
2. Click Applications.
3. Highlight a third-party application.
4. Press the Menu key.
5. Click Edit Permissions.
6. Click Prompt Exceptions.
7. Perform one of the following actions:
•
To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol
and, if necessary, the domain.
•
To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a
protocol and, if necessary, the domain.
8. Press the Menu key.
9. Click Save.
Connection permissions for third-party applications
USB:
Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your
BlackBerry® device.
Bluetooth:
Set whether third-party applications can use Bluetooth® connections.
Phone:
Set whether third-party applications can make calls or access call logs.
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Location Data:
Set whether third-party applications can use your GPS location information.
Server Network:
Set whether third-party applications can access the Internet or your organization's intranet using your organization's network.
Internet:
Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet
connection or a WAP gateway).
Wi-Fi (if supported):
Set whether third-party applications can use Wi-Fi® connections.
Interaction permissions for third-party applications
Cross Application Communication:
Specify whether third-party applications can communicate and share data with other applications on your BlackBerry® device.
Device Settings:
Specify whether third-party applications can turn on or turn off your device or change device options, such as display options.
Media:
Specify whether third-party applications can access media files on your device.
Application Management:
Specify whether third-party applications can add or delete application modules or access module information such as an application name
or version.
Themes:
Specify whether your device can use third-party applications as a source for customized themes.
Input Simulation:
Specify whether third-party applications can simulate actions, such as pressing a key on your device.
Browser Filtering:
Specify whether third-party applications can register browser filters with the browser on your device to add, change, or delete web site
content before it appears in your browser.
Screen Capturing:
Specify whether third-party applications can take screen shots of the device screen.
Security Timer Reset:
Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using it.
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Data permissions for third-party applications
Email:
Set whether third-party applications can access email messages, SMS text messages, MMS messages, or PIN messages on your
BlackBerry® device.
Organizer Data:
Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos.
Files:
Setwhetherthird-partyapplicationscanaccessfilesthatyoustoreonyourdevice. Forexample, youcansetwhetherthird-partyapplications
can access files that you transfer to your device using the media manager tool of the BlackBerry® Desktop Manager or Bluetooth®
technology.
Security Data:
Set whether third-party applications can access certificates or keys in the key store on your device.
Troubleshooting security
I cannot download a certificate
If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the
default connection type.
I cannot unlock my device using my smart card
Try performing the following actions:
•
•
•
•
Verify that the correct smart card is inserted in the smart card reader.
Verify that the smart card is inserted in the smart card reader correctly.
Verify that you typed the smart card password correctly. You should have received this password when you received your smart card.
If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.
I cannot connect to a Wi-Fi network or log in to a VPN using a software token
Depending on your BlackBerry® device model, this feature might not be supported.
Verify that the time on your BlackBerry device is synchronized with the network time.
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My device prompts me to make an emergency call when I type a password
If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might
prompt you to make an emergency call when you type your device password.
To continue typing your device password, press the Escape key.
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Service books and diagnostic reports
Service books
About service books
Service books determine which services are available on your BlackBerry® device.
Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated
with an email account that uses a BlackBerry® Enterprise Server, you can also receive service books on your device by connecting your device
to the BlackBerry® Desktop Manager.
Accept a service book
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Service Book.
4. Highlight the new service book.
5. Press the Menu key.
6. Click Accept.
Delete a service book
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Service Book.
4. Highlight a service book.
5. Press the Menu key.
6. Click Delete.
To restore a service book, press the Menu key. Click Undelete.
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Diagnostic reports
About diagnostic reports
Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless
network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Run a diagnostic report
If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might
ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the
issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Run.
View a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click View Report.
Submit a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Email Report or PIN Report.
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Delete a diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Highlight a report.
6. Press the Menu key.
7. Click Delete or Delete All.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Mobile Network.
3. Press the Menu key.
4. Click Diagnostics Test.
5. Press the Menu key.
6. Click Options.
7. Type the contact information.
8. Press the Menu key.
9. Click Save.
I cannot run or submit a diagnostic report
Try performing the following actions:
•
•
•
Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
Verify that your BlackBerry® device is connected to the wireless network.
If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device
1. On the Home screen or in a folder, click the Options icon.
2. Click About.
To return to the Options screen, press the Escape key three times.
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Wi-Fi diagnostic reports
Depending on your BlackBerry® device model, this feature might not be supported.
About Wi-Fi diagnostic reports
Wi-Fi® diagnostic reports provide Wi-Fi configuration and connection information for your BlackBerry® device. If you cannot connect to a Wi-
Fi network or access services such as email messaging, your wireless service provider or administrator might ask you to submit a Wi-Fi diagnostic
report. Your wireless service provider or administrator can use the report to help you troubleshoot the problem.
Submit a Wi-Fi diagnostic report
1. On the Home screen or in a folder, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Email Report or PIN Report.
Include advanced data in Wi-Fi diagnostic reports
1. On the Home screen or in a folder, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Options.
8. Change the Display Mode field to Advanced.
9. Press the Menu key.
10. Click Save.
Set a default recipient for Wi-Fi diagnostic reports
If you set a default recipient, each time that you submit a Wi-Fi® diagnostic report, your BlackBerry® device sends the report to that recipient.
If you want to specify a recipient each time that you submit a report, do not set a default recipient.
1. On the Home screen or in a folder, click the Options icon.
2. Click Wi-Fi Connections.
3. Press the Menu key.
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4. Click Wi-Fi Tools.
5. Click Wi-Fi Diagnostics.
6. Press the Menu key.
7. Click Options.
8. Type the contact information.
9. Press the Menu key.
10. Click Save.
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Accessibility options
About accessibility options
BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options,
Display closed captions in videos
You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.
1. On the Home screen, click the Media icon.
2. Press the Menu key.
3. Click Options.
4. Change the Display Closed Captions field to Yes.
5. If necessary, change the Appearance, Position and Font Scale fields.
6. Press the Menu key.
7. Click Save.
Change the display font
1. On the Home screen or in a folder, click the Options icon.
2. Click Screen/Keyboard.
3. Change the font fields.
4. Press the Menu key.
5. Click Save.
Use reverse contrast for the screen display
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Accessibility.
4. Change the Color Contrast field to Reverse Contrast.
5. Press the Menu key.
6. Click Save.
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Use grayscale for the screen display
1. On the Home screen or in a folder, click the Options icon.
2. Click Advanced Options.
3. Click Accessibility.
4. Change the Color Contrast field to Greyscale.
5. Press the Menu key.
6. Click Save.
Set the number of icons that appear on the Home screen
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Accessibility.
4. Change the Grid Layout field.
5. Press the Menu key.
6. Click Save.
Turn on event sounds
Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect
or disconnect a USB cable or accessory to or from your device.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click Accessibility.
4. Change the Event Sounds field to On.
5. Press the Menu key.
6. Click Save.
Assign ring tones and alerts to a contact
You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive
a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate
Only. If you do not want to be notified with the assigned ring tone or alert, you can set your sound profile to All Alerts Off.
1. On the Home screen, click the Sounds icon.
2. Click Set Contact Alerts.
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3. Click Add Contact Alert.
4. Press the Menu key.
5. Click Add Name.
6. Click a contact.
7. To add additional contacts, repeat steps 3 to 5.
8. Click the application or item that you want to change.
9. Change the ring tone or alert information.
10. Press the Menu key.
11. Click Save.
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
Turn on TTY support
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click TTY.
5. Change the TTY Mode field to Yes.
6. Press the Menu key.
7. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
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Voice dialing
Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
To end the call, press the End key.
AutoText
Change an AutoText entry
1. On the Home screen or in a folder, click the Options icon.
2. Click AutoText.
3. Click an AutoText entry.
4. Change the AutoText entry.
5. Press the Menu key.
6. Click Save.
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BrickBreaker
User Guide
BrickBreaker
About BrickBreaker
The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The
capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.
If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the
ball with the paddle.
BrickBreaker capsules
Long:
This capsule makes the paddle longer.
Slow:
This capsule slows down the ball.
Gun:
This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.
Laser:
This capsule enables you to shoot unlimited laser beams at the bricks.
Multi:
This capsule puts four balls in play.
Catch:
This capsule enables you to catch and hold the ball.
Flip:
This capsule changes the direction of the paddle.
Wrap:
This capsule enables you to move the paddle beyond the edge of the screen.
Bomb:
This capsule destroys the next brick that you hit and damages nearby bricks.
Life:
This capsule gives you an additional life.
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BrickBreaker scoring
Catching a capsule:
50 points
Shooting a brick with the gun:
50 points
Hitting a brick with the ball:
10 points
Shooting a brick with the laser:
10 points
Damaging a brick with a bomb:
5 points
Play BrickBreaker
•
•
•
To move the paddle, slide your finger left or right on the trackpad.
To release the ball in catch mode, press the Space key.
To shoot the laser or gun, press the Space key.
Adjust the volume
•
•
•
To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
To decrease the volume, press the Volume Down key on the right side of your device.
To mute the volume, press the Play/Pause/Mute key on the top of your device. To turn off mute, press the Play/Pause/Mute key again.
Related topics
Set the paddle speed
1. On the Home screen or in the Games folder, click the BrickBreaker icon.
2. Press the Menu key.
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3. Click Options.
4. Perform any of the following actions:
•
•
To set the paddle speed, set the Paddle movement speed field.
To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box.
5. Press the Menu key.
6. Click Save.
Submit a score to the BrickBreaker high score web site
1. On the Home screen or in the Games folder, click the BrickBreaker icon.
2. Press the Menu key.
3. Click Send High Score.
Check the high scores on the BrickBreaker web site
1. On the Home screen or in the Games folder, click the BrickBreaker icon.
2. Press the Menu key.
3. Click High Scores.
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Word Mole game
Word Mole game basics
About the Word Mole game
The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above,
below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden,
making it harder to form new words. You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole.
In a single-player game, you complete a level by submitting enough words to reach the required point goal before the time expires. In a practice
game, you have unlimited time to play a game. In a multiplayer game, you compete against other players to win awards for achievements such
as submitting the longest word, or receiving the least number of holes.
Form a word
1. Click each letter in the word.
2. Perform any of the following actions:
•
•
•
To submit a word, press the Enter key.
To deselect a letter, click the letter again.
To deselect all the letters, press the Escape key.
Word Mole game scoring
Word length:
Form longer words to gain more points and vegetable bonus letters.
Letter usage:
Use less common letters to gain more points.
Speed:
Complete the level as quickly as possible to gain more points.
Water bonus letters:
Use water bonus letters in a word to fill the watering can.
Watering can:
Fill the watering can to grow vegetable bonus letters.
Vegetable bonus letters:
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Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a
single word.
Star bonus letters:
Use star bonus letters in a word to gain bonus points.
Time bonus letters:
Use time bonus letters in a word to gain bonus time.
Adjust the volume
•
•
•
To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
To decrease the volume, press the Volume Down key on the right side of your device.
To mute the volume, press the Play/Pause/Mute key on the top of your device. To turn off mute, press the Play/Pause/Mute key again.
Related topics
Single-player games
Turn on tutorial mode
1. During a game, press the Menu key.
2. Click Game Options.
3. Click General.
4. Select the check box beside Show Tutorial Tips.
5. Click OK.
Save a game
You can save up to four games at one time.
1. During a game, press the Menu key.
2. Click Save Game.
3. If necessary, click a game to overwrite.
4. Type a name for the game.
5. Click OK.
Resume a game
1. On the Home screen, in the Games folder, click the Word Mole icon.
2. Click Play.
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3. Click Resume Game.
4. Click a game.
Submit a score to the Leaderboard on the Word Mole game web site
At the end of a single-player game, you might be prompted to submit your score.
If you do not submit your score when prompted, you can submit your score at a later time.
1. On the High scores screen, in the Username field, type a user name.
2. In the Password field, type a password.
3. Click Submit.
Check the Leaderboard on the Word Mole game web site
1. On the Home screen, in the Games folder, click the Word Mole icon.
2. Click Options.
3. Click High Scores.
4. Click Leaderboard.
Multiplayer games
Invite a player
1. On the Home screen, in the Games folder, click the Word Mole icon.
2. Click New Game.
3. Click Multiplayer.
4. Click Invite.
5. Click a contact.
6. Click OK.
When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game.
Accept an invitation
In the Word Mole™ game invitation, click Accept.
To start the game, click Ready. Wait for the game to start.
Set multiplayer game options
To perform this task, you must be the game organizer.
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1. On the Multiplayer Game Setup screen, click Options.
2. Perform any of the following actions:
•
•
•
To set the length for a game, set the Point Goal field.
To set the season for a game, set the Season field.
To set bonuses for a game, set the Bonuses field.
3. Click OK.
Change your screen name
1. On the Multiplayer Game Setup screen, click your screen name.
2. Click Change Screen Name.
3. Type a new screen name.
4. Press the Enter key.
Chat with other players
1. On the Multiplayer Game Setup screen, in the Chat field, type a message.
2. Press the Enter key.
Check the stats for a player
1. On the Multiplayer Game Setup screen, click a player.
2. Click Show Stats.
Remove a player
To perform this task, you must be the game organizer.
1. On the Multiplayer Game Setup screen, click a player.
2. Click Remove Player.
Troubleshooting Word Mole
I cannot connect to a multiplayer game
Try performing the following actions:
•
•
•
•
Verify that your BlackBerry® device is connected to the wireless network.
If you are the game organizer, try resending the invitation.
If you are a game participant, try accepting the invitation again.
If you are a game participant, verify that the game organizer did not exit the multiplayer game.
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Some words that I submit are not recognized
Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
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Glossary
ADN
An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services.
APN
access point name
BCC
blind carbon copy
BlackBerry enabled device
A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device
that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access to BlackBerry device applications
and BlackBerry services.
BlackBerry MDS
BlackBerry® Mobile Data System
CC
carbon copy
CDMA
Code Division Multiple Access
certificate
A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has an corresponding
private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted.
CMIME
Compressed Multipurpose Internet Mail Extensions
CRL
certificate revocation list
CRL server
A BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities
publish certificate revocation lists on CRL servers.
DNS
Domain Name System
DSA
Digital Signature Algorithm
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DSML
Directory Service Markup Language
DSML certificate server
A BlackBerry® device uses a DSML certificate server to search for and download certificates.
EAP-FAST
Extensible Authentication Protocol Flexible Authentication via Secure Tunneling
EAP-SIM
Extensible Authentication Protocol Subscriber Identity Module
EAP-TLS
Extensible Authentication Protocol Transport Layer Security
EAP-TTLS
Extensible Authentication Protocol Tunneled Transport Layer Security
ECC
Elliptic Curve Cryptography
FDN
Fixed Dialing Number
FIPS
Federal Information Processing Standards
GPS
Global Positioning System
GSM
Global System for Mobile communications®
HTTP
Hypertext Transfer Protocol
IMSI
International Mobile Subscriber Identity
IP
Internet Protocol
LDAP
Lightweight Directory Access Protocol
LDAP certificate server
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A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys.
LED
light-emitting diode
mass storage mode
Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device
to their computer.
MCC
mobile country code
MMS
Multimedia Messaging Service
MNC
mobile network code
MTP
Media Transfer Protocol
OCSP
Online Certificate Status Protocol
OCSP server
A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand.
PEAP
Protected Extensible Authentication Protocol
personal certificate
A personal certificate is a certificate that a certificate authority assigns to a user.
personal PGP key
A personal PGP® key is made up of a PGP public key and PGP private key for a user.
PIN
personal identification number
private key
A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry® devices
use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive.
public key
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A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages
or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive
from certificate subjects.
root certificate
A root certificate is a self-signed certificate and usually belongs to a certificate authority.
RTSP
Real Time Streaming Protocol
SAN
SDN
subject alternative name
A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access
information about your device service, such as the current call forwarding status.
SHA
SIM
Secure Hash Algorithm
Subscriber Identity Module
S/MIME
Secure Multipurpose Internet Mail Extensions
SMS
Short Message Service
SMSC
Short Message Service Center
SSID
service set identifier
SSL
TCP
TLS
Secure Sockets Layer
Transmission Control Protocol
Transport Layer Security
Triple DES
Triple Data Encryption Standard
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TTY
teletype
VPN
virtual private network
WAN
wide area network
WAP
Wireless Application Protocol
WEP
Wired Equivalent Privacy
WML
Wireless Markup Language
WPA
Wi-Fi Protected Access
WTLS
Wireless Transport Layer Security
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Legal notice
User Guide
Legal notice
©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related
trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around
the world.
Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents to Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz.
Gears and Google Mail are trademarks of Google Inc. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International
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trademarks are the property of their respective owners.
ContentownersuseWindowsMediadigitalrightsmanagementtechnology(WMDRM)toprotecttheirintellectualproperty,includingcopyrights.
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Legal notice
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Iperf performance test
Mark Gates
Ajay Tirumala
Jim Ferguson
Jon Dugan
Feng Qin
Kevin Gibbs
John Estabrook
National Laboratory for Applied Network Research
National Center for Supercomputing Applications
University of Illinois at Urbana-Champaign
http://www.ncsa.uiuc.edu
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PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language.
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