User Guide
SoundPoint® IP 600 SIP 1.4.x
Safety and Compliance............................... 19
Service Agreements................................... 21
Governing Law ......................................... 22
Copyright Notice ....................................... 22
Introduction
Thank you for choosing SoundPoint®
IP 600 SIP, a full-duplex, handsfree tele-
phone running the industry standard Ses-
sion Initiation Protocol (SIP). This unit
provides business telephony features and
functions such as Multiple Call Appear-
ances, Call Hold, Transfer, and Confer-
ence over an IP network. In this User
Guide, you will find everything you need
to quickly set up your new telephone.
Be sure to verify with your System Ad-
ministrator that your network is prepared
for configuring your SoundPoint® IP 600
SIP telephone or consult the Administra-
tor Guide SoundPoint® IP SIP for more
information. As well, be sure to read the
Parts List, and the Safety Notices section
in this guide before you set up and use the
SoundPoint® IP 600 SIP telephone.
Parts List
The following items are included in your
SoundPoint® IP 600 SIP package. Check
this list before installation to ensure that
you have received each item. If you are
missing any items, please contact your
SoundPoint® IP 600 SIP reseller.
Polycom SoundPoint® IP 600 SIP
Power Adapter
(specification varies according
to country)
Directories
Services
Conference
Transfer
Redial
Menu
Messages
DoNotDisturb
ABC
DEF
1
2
3
JKL
MNO
GHI
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
Hold
0
Handset & Handset Cord
Telephone Base
Quick Start Guide
Network Cable
1
Installing SoundPoint® IP 600 SIP
This section provides basic installation
instructions and information for obtaining
the best performance with the SoundPoint
IP® 600 SIP telephone. If you require
additional information or assistance with
your new telephone, please contact your
System Administrator.
The SoundPoint® IP 600 SIP User Guide
includes regulatory compliance infor-
mation that your System Administrator
should review and can also be found at
Connecting Network and Power Source
AC Power Option
Connect the supplied Network cable
between the LAN jack on the telephone
and the LAN port on the wall or hub/switch
device port. Connect the DC plug on the
AC wall adapter to the DC jack marked on
the telephone.
In-Line Power Option
If the telephone is connected to a compatible
Ethernet switch that can provide in-line
power, the telephone will use that power
option. Simply plug the supplied Net-
work cable between the LAN jack on the
telephone and an available Power and Data
port on the In-Line Power switch.
Cisco™ Catalyst™ In-Line
Power Switch
(Optional)
IEEE 802.3af compliant
In-Line Power switch
2
Connecting the Handset and Optional Headset
1. Connect the short, straight end
of the telephone cord to the
handset and the corresponding
longer straight end of the cord to
the handset jack on the back of
the telephone.
(Optional)
2. Connect the headset (optional
accessory) to the headset jack
on the back of the telephone.
For a list of compatible headsets,
go to:
follow the “Knowledge base” link.
Attaching the Base
1. Place all cords in the recessed area
above the modular jacks as shown.
2. Align the two protrusions on the
bracket with their corresponding
holes in the telephone and snap
them together to lock the base to the
telephone.
3
Features
Line Indicators Individual multi-color LEDs display a dynamic call state.
Display Control
Keys
Line/Speed Dial Keys
Use these keys to activate
up to six lines or speed
dials that can be assigned
to your telephone.
Use the arrow keys
to scroll through the
displayed information.
Feature Keys
Access important features
using these keys.
Menu
Directories
Services
Conference
Transfer
Redial
Soft Keys
Messages
DoNotDisturb
ABC
DEF
The screen will display
labels for these keys,
to identify their context-
sensitive functions.
1
2
3
GHI
JKL
MNO
Dial Pad
These 12 keys
provide the 10 digits,
alphabetic, and special
characters available in context
sensitive applications.
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
Hold
0
Headset
Microphone Mute
Hold
Speakerphone
Volume / Display Adjustment Keys
Use these to adjust the volume of the handset,
headset, speaker, and ringer, as well as the display
contrast.
Hookswitch
Indicator
This will alert you to
incoming calls, new
messages, and other
events.
Speaker
For ringer and
handsfree audio
output.
Graphic Display
Shows information
about calls, messages,
soft keys, time, date,
and other relevant
data.
Directories
Services
ABC
DEF
1
2
3
Conference
Transfer
Redial
GHI
JKL
MNO
4
5
6
PQRS
TUV
WXYZ
7
8
9
OPER
Hold
0
Handsfree Microphone
This works best when the telephone is placed on a hard, flat surface.
4
Key Descriptions
Feature Key
Description
Allows for handsfree communication during calls.
Mutes audio transmission locally during calls.
Allows users to place and receive calls through an optionally con-
nected headset.
Line or Speed Dial keys with LED indicators.
Directories
Services
Conference
Transfer
Redial
Access to local directories and call lists.
Access to special services (future implementation).
Allows setup of a 3-way local conference.
Transfer of current call to third party.
Dials last connected party from the telephone.
Hold
Places current active call in Hold state.
Cancels ringing and directs incoming calls to your Voice Mail (if
supported).
DoNotDisturb
Place/receive text and voice messages.
Messages
Menu
Access local and server features.
Select and Delete controls for options and text within local menus.
Scrolling of lists and control of text/number entry on display.
Soft keys to select from various context-sensitive options.
Volume keys to adjusts audio and ringer volume.
Dial Pad
General dialing and alphanumeric entry (incl. special characters).
5
Using SoundPoint® IP 600 SIP
Placing a Call
Using the Handset:
1. To obtain dial tone, pick up the handset.
2. Dial the desired number.
OR
During a call, users can alternate
between handset, headset, or
handsfree modes by pressing the
Dial by SIP URL/IP address†:
or
keys.
•
•
After obtaining dial tone, press Name
Enter URL or IP (press * for “.” and #
for “@”)
•
Press Send to complete the call.
Using Handsfree Speakerphone Mode:
1. With the handset on-hook, press any assigned
line key,
, or NewCall to obtain dial tone.
2. Dial the desired number.
OR
Dial by SIP URL or IP address† as above.
Using the Headset:
1. With the optional headset connected, press
any assigned line key,
obtain dial tone.
, or NewCall to
See also Headset Memory Mode.
2. Dial the desired number.
OR
Dial by SIP URL or IP address† as above.
Users also have the option to dial directly from
the dial pad without first getting dialtone. Simply
enter the number then lift the handset or press the
Dial soft key or press the
or
keys.
In all cases, the active call will appear on the dis-
play showing call duration and destination.
†Examples: 10.3.0.42
sip: [email protected]
To obtain the IP address of your telephone,
press followed by System Status and
Menu
General. The IP address is listed together
with other network information.
6
Answering a Call
Using the Handset:
Pick up the handset.
Incoming calls may be
ignored by pressing the
DoNotDisturb
Reject soft key or
during ringing.
Using Handsfree Speakerphone Mode:
Press
, or with the handset on hook press the line
key with the active indicator, or the Answer soft
key.
Using the Headset:
Press
to answer the call through an
optionally connected headset.
In all cases, the active call will appear on
the display showing call duration and destination.
If there is an active call when a new
incoming call is received, pressing the
Answer soft key places the active call on
hold to answer the new call.
Pressing Answer will answer the call in
the previously connected mode.
Call Hold
During a call, press
or the Hold soft
key. The call will be placed on hold and
this will be indicated on the display. The
If multiple calls are on hold, use the line
keys on the left of the display to select a
line then the arrow keys to select a call
remote party will see a held call state on their then press the Resume soft key to retrieve
display. Press
again or the Resume soft
the call.
key to retrieve the call.
Microphone Mute
During a call, press
up to indicate that the other party (parties)
cannot hear you.
. The
key lights
Microphone Mute applies to all modes:
handset, headset, and handsfree. You can
still hear all other parties while Mute is
enabled.
To turn off Microphone Mute, press
again.
7
General Key Use
To navigate through menus and to enter data,
these are useful tips:
Directories
1. Use
and
to scroll through lists.
and keys
4. The
key can be pressed to
In some lists the
can be used as “Page Up” and “Page
Down”.
quickly exit from any directory.
5. To enter text using the dialpad, press
the number keys one or more times
For example, for ‘A’ press ‘2’ and
for ‘C’ press ‘222’. When in text
entry mode the display title will show
whether keys will generate numbers
(1), upper-case (A) or lower-case (a)
characters and the 1/A/a soft key can
change this.
2. When menus have submenus, use
and
to move one level down or
one level back up.
Menu
3. The
key can be pressed to
quickly exit from any menu.
Local Conferencing
A conference may be created with two other
parties using the telephone’s local conferenc-
ing feature.
Ending the call on the conference
originator’s telephone will termi-
nate the conference.
1. Place a call to the first party.
3. Dial the telephone number of the
second party.
2. Press
or the Confrnc soft key
Conference
to obtain a new line (the active call is
placed on hold).
4. When the second party answers, press
Conference or the Confrnc soft key again
to join all parties in the conference.
Transferring a Call
Transfer
1. During a call, press
or
OR
the Trnsfer soft key (the active call is
placed on hold).
Press Transfer
or the Trnsfer soft
key again after consulting with the
new party (“Consultative Trans-
fer”).
2. Dial the number to which you want to
transfer the call.
3. Call may be transferred without
consultation by immediately pressing
Transfer may be cancelled during prog-
ress by pressing the End Call soft key.
Transfer
or the Trnsfer soft key again
(“Blind Transfer”),
Press Resume to return to the active call.
Call Timer
Call progress on an active call is moni-
tored through a local call timer. This is
visible within the active call window on
the display.
8
Ending a Call
Replace the handset, or press
if in
Press the line key or the EndCall soft key.
Handsfree Mode, or
Mode.
if in Headset
OR
Redial
Redial
Press
to dial the last call placed
To redial another previously dialled
Directories
from your telephone.
number, press
and select Placed
Calls to scroll through the list.
Call Forwarding
Calls may be Forwarded (Diverted) to
another extension as follows:
To turn call forwarding off:
1. Press the Forward soft key from the
1. Press the Forward soft key from the
telephone’s idle display.
telephone’s idle display.
2. (Optional) If multiple lines are in
use, select which line to disable
Call Forward.
2. (Optional) If multiple lines are in use,
select which line to forward.
3. Select Contact: and press the Edit
soft key to enter a number or URL to
forward all future calls to.
3. Press the Disable soft key.
Idle display returns and the line indicator
now displays the regular icon.
4. Press the Forward soft key to confirm
Call Forwarding.
Idle display returns with a moving arrow on
the line label to confirm Call Forwarding
enabled.
Volume Adjustment
Press the volume keys to adjust receiver
volume during a call. Pressing these keys
in idle state adjusts the ringer volume.
To conform to regulatory requirements, hand-
set and headset volume will return to a preset
level after each call. Handsfree volume set-
tings will be maintained across calls.
Do Not Disturb
DoNotDisturb
(Optional) If multiple lines are in use, Do
Not Disturb can be set on a line-by-line
basis. Contact your System Administra-
tor for further details. When Do Not
Disturb is enabled for a particular line,
this is indicated by a flashing “ X ” beside
the line indicator on the display.
Press
to prevent the telephone
from ringing on incoming calls. A flashing
icon and text on the display indicates that
Do Not Disturb is on.
Calls received while Do Not Disturb is
enabled are logged in the Missed Call list.
DoNotDisturb
To turn off Do Not Disturb, press
again.
9
Time and Date
Time and Date is clearly displayed on the
SoundPoint® IP 600 SIP telephone. (Accu-
racy is maintained through server control.)
Contact your System Administrator if either
time or date is incorrect. Users have control
over the format of the display. Select a
format which is right for you as follows:
2. Select Settings followed by Clock.
3. Select from Clock Date or Clock
Time or Clock Order.
4. Scroll through the options via the
up and down arrow keys.
Menu
5. Press Select to confirm and
to return directly to the idle display.
Menu
1. Press
.
Headset Memory Mode
Menu
As an option, the headset can be permanent-
ly enabled to place and receive calls from
any audio keys on the telephone - especially
useful for regular headset users. To do this:
4. Press
to return to the
main menu.
Subsequent calls to or from this tele-
phone using the headset will cause the
headset key to flash. Pressing the line
keys or the Answer soft key to receive a
call will now connect to the user’s head-
set automatically.
1. Press
Menu
.
2. Select Settings followed by Headset
Memory.
3. Use the up or down arrows and Select
soft key to enable Headset Memory
Mode.
Repeat steps 1-3 and select Disable to
turn Headset Memory Mode off.
Display Contrast
To adjust the contrast on the display to a
comfortable level:
3. Press the Ok or Cancel soft keys to ac-
cept or reject changes.
Menu
Menu
1. Press
. Select Settings fol-
4. Press
or the Exit soft key to
lowed by Contrast.
return to the idle display.
2. Pressing the Up or Down soft keys or
volume keys will increase or decrease
the display contrast.
Ring Type
Many ring types are available. Users can
select different rings to distinguish between
lines (on a multiple line configured tele-
phone) or to have a different ring from their
neighbor’s telephone.
3. Using the arrow keys, highlight the
desired ring type. Press the Play
soft key to hear the selected ring
type.
4. Press Select to change to the se-
To change the incoming ring to a desired
sound:
lected ring type.
Menu
5. Press
or the Exit soft key
Menu
1. Press
. Select Settings fol-
to return to the idle display.
lowed by Ring Type.
See also Distinctive Ringing /
2. (Optional) If multiple lines are used,
first select which line to change.
10
Call Lists
For additional choices, press More fol-
lowed by:
A local list of calls missed, received, and
placed is maintained by the telephone (up to
100 for each).
4. Info to view information about the
Press
followed by Missed,
Directories
call.
Received, or Placed Calls as desired. Call
information will be displayed. From this
screen:
5. Save to store the contact to the
Contact Directory.
6. Clear to delete the call from the list.
1. Choose Edit to amend the dial string if
Press More and Exit soft keys to return to
the idle display.
necessary.
2. Choose Dial to return the call.
3. Choose Exit to return to the previous
menu.
To quickly view respective call lists
from the idle display:
Press
Press
Press
for Placed Calls.
for Received Calls.
for Missed Calls.
Contact Directory
5. Speed Dial Index, Ring Type and
Divert Contact may be left blank.
In addition to a directory of missed, placed,
or received calls, the telephone can store a
local directory of 500 or more contacts*.
Users can add, delete, edit, dial, search,
or instant-message any contact in this list
through just a few key strokes.
6. Use
and
to switch between
Enabled and Disabled settings for
the last four fields.
To add or edit a contact:
7. Press Save to confirm or Cancel to
abandon the changes then press Exit
to return to the idle display.
Directories
1. Press
and select Contact
Directory.
2. Press Add to enter another contact into
the telephone’s database or highlight
an existing entry then press Edit.
To search for a particular contact:
1. Press More and then Search from the
Contact Directory menu.
3. Enter first and/or last name from the
keypad. Press the 1/A/a soft key to
select between numeric and upper/
lower case alphanumeric modes.
Press the Encoding soft key to access
special characters in other languages
if necessary.
2. Using the dial pad, enter the first
few characters for First or Last
names.
3. Press Search to search for contacts.
4. Successful matches can be dialed
from the resulting screen.
4. Enter the Contact number. This is a
required field and it must be unique
i.e. not already in the directory.
Contact Directory continues
on the next page.
*Limit depends on Server configuration. Contact your System Administrator for full details.
11
To send a text message to a contact from
the Contact Directory menu:
further details.
1. Press the More soft key and then press
InstMsg.
Speed Dial
Pre-assigned numbers can be associated
with line keys for rapid automated dialing.
Speed Dial entries are consecutively placed
next to assigned line keys on the telephone.
An additional speed dial key for Joe can be
added to the previous example as follows:
5. Repeat steps 1 and 2 for Joe’s con-
tact details.
Example: To assign Jane to a Speed Dial
key:
6. Enter Speed Dial Index as “2”.
7. Press Save to confirm or Cancel to
abandon the change then press Exit
to return to the idle display.
Directories
1. Press
and select Contact
Directory.
2. Press the Add soft key to enter Jane’s
contact details (see previous section)
or highlight Jane’s existing directory
entry and press Edit.
Idle display is now as shown:
3. Enter Speed Dial Index as “1”. This
assigns Jane to the first available line
key on the display.
4. Press Save to confirm or Cancel to
abandon the change then press Exit to
return to the idle display.
To dial a number assigned to a Line Key,
simply press the line key directly opposite
the number on the display.
Idle display is now as shown:
To remove a Speed Dial entry:
Directories
1. Press
and select Contact
Directory.
2. Scroll to the desired entry and press
Edit.
3. Delete the Speed Dial Index number
On a default configuration of the telephone,
there could be up to five line keys available for
speed dial.
using the
then
keys.
4. Press Save and Exit to return to the
idle display.
The Speed Dial for that contact is removed.
To quickly view a complete list of assigned
speed dial entries, press
from the idle
display. Dial directly from a selected
number.
12
Multiple Lines
SoundPoint® IP 600 SIP can support up to six
lines, each associated with its own line key.
Lines can be configured for local Directory
Numbers (DNs), such as your main extension and
private or shared lines or for Speed Dial shortcuts
for outbound dialing.
Typically, the top-most line key is reserved for
the principle directory number of the telephone.
Depending on how your telephone is configured,
the display could resemble one of the displays
shown:
Multiple Call Appearances
Each line configured on the telephone can have
two call appearances. This is useful if there is
an active call and an incoming call arrives on
the same line. In the example shown, exten-
sion 2077 is in an outbound call with 2055.
The second diagram shows an incoming call
from John Brown. Soft key labels are updated
on the display to enable the user to:
1. Answer this second incoming call. The
first call is automatically placed on Hold.
2. Reject the second incoming call.
3. Forward the second incoming call to
another extension.
Answering the incoming call places the origi-
nal on Hold and refreshes the soft key labels as
indicated (last illustration).
A user can also place another outbound call on
the same first line. Press Hold during the first
call and press NewCall to obtain dial tone for a
second call.
13
Shared Lines
The telephone supports shared lines**.
A shared line is indicated by a different
line icon. In the diagram, the first line is
private and the second line is shared. If two
telephones share a line, an incoming call
to that number will cause both telephones
to ring. The call can be answered on either
telephone but not both.
If a shared line is in use on one of the tele-
phones, it cannot be used on the other one.
The shared line icon changes to a moving
icon and the line LED turns red when the
line is in use remotely.
**Shared lines are an optional feature
configured on the server and may not
be supported on your particular system.
Contact your System Administrator to
find out.
Calls on shared lines can be transferred, put
on hold, or added to a conference.
Voicemail and Voice and Text Messaging
Users can send and receive both Voice* and
2. (Optional) If multiple lines are in
Text messages on the telephone. Received
messages will be indicated by a flashing
Message Waiting Indicator LED on the
front of the telephone and optionally a
visual notification on the display.
use, select from which line mes-
sages are to be retrieved.
3. Messages appear first to last in sent
order.
4. Press the Next or Prev soft keys to
Individual line indicators reflect voice or
text messages left on that line (useful if
multiple lines are in use).
cycle through messages in order.
5. Press the More soft key to access the
Delete, Reply and New options.
A stutter dial tone in place of normal dial
tone is used to indicate that one or more
voice messages are waiting at the message
center.
To send a text message:
Messages
1. Press
.
2. Select Instant Messages.
SIP Instant (Text) Messaging is supported
in real-time. Users can send and receive
text messages using their telephones.
3. (Optional) If multiple lines are in
use, first select from which line to
send a message.
To read text messages:
4. Press the More soft key then New.
1. Press
Messages,
and select Instant
Messages
5. Enter the desired extension or SIP
URL. Press the 1/A/a soft key
to alternate between numeric and
upper/lower case alphanumeric
modes.
OR
Press the InstMsg soft key to read a
message just received.
Voicemail and Voice and Text Messag-
ing continues on the next page.
14
6. Press the Select soft key to choose
from various pre-scripted short mes-
sages,
To listen to voice messages:
Messages
1. Press
.
2. Select Message Center*, †
.
OR
3. (Optional) If multiple lines are in
use, select from which line mes-
sages are to be retrieved.
Press Edit to compose a custom
message. Use dialpad keys to cycle
through the character set. Use keys
1,*,0, and # to select special charac-
ters.
4. Display indicates number of
messages and their importance.
Press Connect to initiate Voice Mail
retrieval from the Message Center,
7. Press Send when finished.
*Voice Mail is an optional feature configured on
the server and may not be supported on your par-
ticular system. Contact your System Administrator
to find out.
OR
Press Clear to turn off the flashing
LED without listening to messages.
5. Follow voice prompts to listen to
messages.
†Screen options may vary with served-based ap-
plication. Voice Mail can be accessed with a single
key press. Contact your System Administrator to
configure this option.
Distinctive Ringing / Call Treatment
5. Press the Save soft key or Cancel
to abandon the change then press
Users can set distinctive incoming ringing
tones for contacts in their local directory.
This allows identification of a contact by a
specific ring tone.
to return to the idle dis-
Directories
play.
Incoming calls from this contact will now
have a distinctive ringing pattern.
To set a distinctive ring for a local contact:
1. Press Directoriesand select Contact
Directory.
This feature is local to the telephone, and
may be over-ridden by Server settings.
Contact your System Administrator for
more details.
2. Using the arrow keys, scroll through
the directory to choose a contact.
3. Press Edit and scroll down to Ring
Type.
4. Enter a number corresponding to one
of the ring types available (press
then
to remove an existing value).
further details.
15
Presence / Status / Buddy Lists
The telephone combines interactive message
services and status monitoring to comple-
ment a traditional messaging application
such as email.
To view and change Presence settings:
Menu
1. Press
and select Pres-
ence.
2. Choose My Status to change your
own status (online, busy, etc.). This
affects information sent to watch-
ing telephones. Presence informa-
tion will also be sent to watching
telephones when the user goes off-
hook or invokes Do Not Disturb.
The My Status display can also be
accessed by pressing the MyStat
soft key from the idle display.
Live interaction within a pool of telephones
is possible by monitoring the “presence”
of the parties involved. Each telephone
can “watch” the status of up to eight other
telephones. These other telephones form
the “Buddy List”. The status of buddies is
displayed and updated in real time. Each
telephone can also be “watched” by up to
eight other telephones.
3. Choose Buddy Status to monitor
the status of the contacts within
your buddy list. This can also be
accessed by pressing the Buddies
soft key on the idle display.
To add or delete a contact from your
buddy list, or block a contact:
1. Press Directoriesand select Contact
Directory.
2. Using the arrow keys, scroll through
the directory to choose a contact.
4. Choose Watcher List to see which
telephones are currently monitoring
your status. Press the Block soft key
to block a watcher.
3. Press Edit and scroll down to the
Watch Buddy or Block Buddy fields.
4. Press to switch between Enabled
or Disabled status.
5. Choose Blocked List to see which
telephones you have blocked from
monitoring your status. Press the
Unblock soft key to unblock a con-
tact.
5. Press the Save soft key or Cancel
to abandon the change then press
to return to the idle display.
Directories
The diagrams show a typical Buddy Status
screen display of monitored telephones and
a My Status display.
The software running on the
telephone is compatible with Win-
dows™ and MSN Messenger™ for
peer-to-peer presence and instant
messaging.
16
Instant Messaging
Multilingual Support (Localization)
Many languages and call progress tones are
supported by the telephone.
Call progress tones are changed automat-
ically when the language is changed, but
the user can manually select a different
set of tones.
To change language:
Menu
1. Press
and select Settings.
To change call progress tones:
2. Scroll down to and select Language.
Menu
1. Press
and select Settings.
3. Scroll through the list of available
languages and press the Select soft
key when the desired language is
highlighted.
2. Scroll down to and select Call
Progress Tones.
3. Scroll through the list of available
call progress tones and press the
Select soft key when the desired
option is highlighted.
4. The display will change to the lan-
guage of your choice.
5. Exit to the idle display by pressing
4. Exit to the idle display by pressing
.
Menu
.
Menu
Phone Reboot
Periodically, the telephone may require
a user reboot. Reasons for this include
accepting a new configuration or new
software.
Menu
Messages
DoNotDisturb
ABC
DEF
1
2
3
JKL
MNO
GHI
4
5
6
To reboot the telephone, simultaneously
press and hold the Messages, Microphone
Mute, and Volume keys (highlighted above)
for more than 3 seconds. The reboot pro-
cess will begin and is complete when the
idle display is shown.
PQRS
TUV
WXYZ
7
8
9
OPER
0
In the case of problems, it may be possible to restore normal operation of your
telephone without rebooting. Contact your System Administrator before at-
tempting to reboot the telephone.
17
Troubleshooting
No Dial-Tone
Verify power is correctly applied to the
SoundPoint IP 600 SIP telephone:
Verify if dial tone is present on any other
audio paths:
•
•
Check that the display is illuminated.
•
Switch between handset, headset (if
present) or hands-free to see if dial
tone is present on these other paths.
Make sure the LAN cable is inserted
properly at the rear of the telephone
(try unplugging and re-inserting the
cable).
•
If dial tone exists on one of these,
connect a different handset or head-
set to isolate the problem.
•
If using inline powering, check that
the switch is supplying power to
the telephone (contact your System
Administrator).
No Display, Incorrect Display, or Bad Contrast
Verify successful outbound or inbound
calling:
Verify power is correctly applied to the
SoundPoint IP 600 SIP telephone:
•
Place a call to the telephone under
•
As “No Dial-Tone” above.
investigation - check that the
display indicates incoming call
information.
Verify contrast adjustment:
•
•
Follow the instructions in this User
Guide to readjust the contrast to a
darker level.
•
Lift the handset. Ensure dial tone is
present and place a call to another
extension or number, check that the
display changes in response.
Reboot the telephone to obtain a
default level of contrast (follow the
instructions in this User Guide).
No Ringing
Verify incoming ring setting and volume
levels:
Verify successful outbound or inbound
calling:
•
Adjust the ringing level from the front
panel using the volume up/down keys.
•
•
As “No Display” above.
Check same status of handset,
headset (if connected) and through
the hands-free speakerphone.
No Audio on Headset
Verify correct connections:
•
Swap the handset into the headset
jack at the rear of the telephone and
verify that audio or dial tone is now
present.
•
Ensure the headset is plugged into the
jack marked Headset at the rear of the
telephone.
•
Ensure the headset amplifier (if pres-
ent) is turned on and/or the volume is
correctly adjusted.
18
No Response from Feature Key Presses
Verify telephone is in active state:
Menu
•
Make a call to the telephone to check
for inbound call display and ring-
ing as normal. If successful, try to
press feature keys within the call to
access Directory or Buddy Status for
example.
•
Press
followed by System
Status and Server Status to confirm
line is actively registered to the
server.
•
Reboot the telephone to attempt
re-registration to the server.
Display shows “Network Link is Down”
Verify LAN cable is properly connected:
Menu
•
Check termination at the switch or
hub (furthest end of the cable from the
telephone).
•
•
Press
followed by System
Status and Network Status. Scroll
down to verify LAN port is Active.
•
Check that the switch or hub is opera-
tional (flashing link/status lights) or
contact your System Administrator.
Reboot the telephone to attempt
reconnection to the network.
Safety and Compliance
Part 15 Rules
This device complies with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions:
2. This device must accept any
interferences received, including in-
terference that may cause undesired
operation.
1. This device may not cause harmful
interference, and
Class B Digital Device or Peripheral
Note: This equipment has been tested and
found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to
provide reasonable protection against harm-
ful interference in a residential installation.
This equipment generates, uses, and can
radiate radio frequency energy and, if not
installed and used in accordance with the
instructions, may cause harmful interfer-
ence to radio communications. However,
there is no guarantee that interference will
not occur in a particular installation. If this
equipment does cause harmful interference
to radio or television reception, which can
be determined by turning the equipment
off and on, the user is encouraged to try
to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving
antenna.
2. Increase the separation between the
equipment and receiver.
3. Connect the equipment into an out-
let on a circuit different from that
to which the receiver is connected.
4. Consult the dealer or an experience
radio/TV technician for help.
19
Modifications
In accordance with Part 15 of the FCC
Rules, the user is cautioned that any chang-
es or modifications not expressly approved
by Polycom, Inc. could void the user’s
authority to operate the equipment.
Installation Instructions
Installation must be performed in accor-
L’Installation doit être exécutée confor-
dance with all relevant national wiring rules. mément à tous les règlements nationaux
applicable au filage électrique.
Plugs Acts as Disconnect Device
La prise électrique à laquelle l’appareil
est branché doit être installée près de
l’équipement et doit toujours être facile-
ment accessible.
The socket outlet to which this apparatus is
connected must be installed near the equip-
ment and must always be readily accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies
with Canadian ICES-003.
Cet appareil numérique de la classe [B]
est conforme à la norme NMB-003 du
Canada.
CE and VCCI Mark
This SoundPoint® IP 600 SIP has been
marked with the CE mark. This mark
indicates compliance with EEC directories
89/336/EEC and 73/23/EEC.
A full copy of the Declaration of Confor-
mity can be obtained from Polycom Ltd.,
270 Bath Road, Slough, Berkshire, SL1
4DX, UK.
Polycom Limited Warranty
and Limitation Liability
LIMITED WARRANTY. Polycom war-
rants to the end user (“Customer”) that
this product will be free from defects in
workmanship and materials, under normal
use and service, for one year from the date
of purchase from Polycom or its autho-
rized reseller.
express warranty shall be, at Polycom’s
option and expense, to repair the defec-
tive product or part, deliver to Customer
an equivalent product or part to replace
the defective item, or if neither of the two
foregoing options are reasonably available,
Polycom may, on its sole discretion, re-
fund to Customer the purchase price paid
for the defective product. All products that
Polycom’s sole obligation under this
20
are replaced will become the property of
Polycom. Replacement products or parts
may be new or reconditioned. Polycom
warrants any replaced or repaired product
that they be insured or sent by a method
that provides for tracking of the package.
Responsibility for loss or damage does not
transfer to Polycom until the returned item
or part for ninety (90) days from shipment, is received by Polycom. The repaired or
or the remainder of the initial warranty
period, whichever is longer.
replaced item will be shipped to the Cus-
tomer, at Polycom’s expense, not later than
thirty (30) days after Polycom receives the
defective product, and Polycom will retain
risk of loss or damage until the item is
delivered to the Customer.
Products returned to Polycom must be
sent prepaid and packaged appropriately
for safe shipment, and it is recommended
Exclusions
Polycom will not be liable under this
limited warranty if its testing and exami-
nation disclose that the alleged defect or
malfunction in the product does not exist
or results from:
alteration.
•
•
•
Unauthorized use of common carrier
communication services accessed
through the product.
Abuse, misuse, negligent acts or omis-
sions of Customer and persons under
Customer’s control; or
Acts of third parties, acts of God, ac-
cident, fire, lightening, power surges or
outages, or other hazards.
•
Failure to follow Polycom’s installa-
tion, operation, or maintenance instruc-
tions.
•
Unauthorized product modification or
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT
OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR
BREACH OF THAT WARRANTY
INCLUDING WARRANTIES, TERMS,
OR CONDITIONS OF MERCHANT-
ABILITY, FITNESS FOR A PARTICU-
LAR PURPOSE, SATISFACTORY
SHALL BE REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION.
TO THE FULL EXTENT ALLOWED BY
QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGE-
MENT, ALL OF WHICH ARE EX-
PRESSLY DISCLAIMED. POLYCOM
LAW, THE FOREGOING WARRANTIES NEITHER ASSUMES NOR AUTHO-
AND REMEDIES ARE EXCLUSIVE
AND ARE IN LIEU OF ALL OTHER
WARRANTIES, TERMS, OR CONDI-
TIONS, EXPRESS OR IMPLIED, EI-
RIZES ANY OTHER PERSON TO AS-
SUME FOR IT ANY OTHER LIABILITY
IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR
THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS.
LAW, STATUTORY OR OTHERWISE,
Service Agreements
Please contact your Polycom Authorized
Reseller for information about service
agreements applicable to your product.
21
Limitations of Liability
LIMITATION OF LIABILITY. TO THE
FULL EXTENT ALLOWED BY LAW,
POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR
TORT (INCLUDING NEGLIGENCE),
FOR INCIDENTAL, CONSEQUEN-
TIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY KIND,
OR FOR LOSS OF REVENUE OR
PROFITS, LOSS OF BUSINESS, LOSS
OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING
OUT OF OR IN CONNECTION WITH
THE SALE, INSTALLATION, MAIN-
TENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF
ITS PRODUCTS, EVEN IF POLYCOM
OR ITS AUTHORIZED RESELLER
HAS BEEN ADVISED OF THE POS-
SIBILITY OF SUCH DAMAGES, AND
LIMITS ITS LIABILITY TO REPAIR,
REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT POLY-
COM’S OPTION. THIS DISCLAIMER
OF LIABILITY FOR DAMAGES WILL
NOT BE AFFECTED IF ANY REMEDY
PROVIDED HEREIN SHALL FAIL OF
ITS ESSENTIAL PURPOSE.
Disclaimer
Some countries, states, or provinces do
not allow the exclusion or limitation of
implied warranties or the limitation of
incidental or consequential damages for
certain products supplied to consumers,
or the limitation of liability for personal
injury, so the above limitations and exclu-
sions may be limited in their application to
you. When the implied warranties are not
allowed to be excluded in their entirety,
they will be limited to the duration of the
applicable written warranty. This warranty
gives you specific legal rights which may
vary depending on local law.
Governing Law
This Limited Warranty and Limitation of
Liability shall be governed by the laws of
the State of California, U.S.A., and by the
laws of the United States, excluding their
conflicts of laws principles. The United
Nations Convention on Contracts for the
International Sale of Goods is hereby
excluded in its entirety from application to
this Limited Warranty and Limitation of
Liability.
be copied, reproduced, or transmitted in
any form or by any means, or translated
into another language or format, in whole
or part, without written consent from
Polycom, Inc.
Do not remove (or allow anybody else to
remove) any product identification, copy-
right or other notices.
Polycom, the Polycom logo design, and
SoundPoint are trademarks of Polycom,
Inc. in the U.S. and various other coun-
tries.
All rights reserved under International and
Pan-American Copyright Conventions.
No part of the contents of this manual may
Copyright Notice
Portions of the software contained in this
product are Copyright (c) 1998, 1999,
2000 Thai Open Source Software Center
Ltd. and Clark Cooper.
22
Permission is hereby granted, free of
charge, to any person obtaining a copy of
this software and associated documenta-
tion files (the “Software”), to deal in the
Software without restriction, including
without limitation the rights to use, copy,
modify, merge, publish, distribute, subli-
cense, and/or sell copies of the Software,
and to permit persons to whom the Soft-
ware is furnished to do so, subject to the
following conditions:
IS”, WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, IN-
CLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABIL-
ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS
OR COPYRIGHT HOLDERS BE LI-
ABLE FOR ANY CLAIM, DAMAGES
OR OTHER LIABILITY, WHETHER IN
AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT
OF OR IN CONNECTION WITH THE
SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
The above copyright notice and this per-
mission notice shall be included in all cop-
ies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED “AS
23
Polycom, Inc.
1565 Barber Lane
Milpitas, CA 95035
©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks
are the property of their respective companies.
1725-11619-001 Rev. B
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