Polycom SPECTRALINK 2000 User Manual

NEC NEAX 2000 and 2400 System  
LinkPlus Interface Guide  
SpectraLink 6000 System  
SpectraLink 8000 System  
July 2008 Edition  
1725-36138-001  
Version E  
About this Guide  
Polycom is the market leader in multi-cellular wireless telephone  
systems for the workplace. We manufacture a range of products to  
suit any size installation. All Polycom products use our LinkPlus  
digital integration technology to integrate with various digital switch  
platforms. Using LinkPlus technology, Wireless Telephones  
(handsets) emulate digital telephone sets to deliver advanced  
capabilities such as multiple line appearances and LCD display  
features. This document explains the programming or administration  
required to use the host digital switch with the following Polycom  
products:  
SpectraLink 6000 System - SpectraLink 6300 MCU  
The SpectraLink 6300 MCU supports up to 3,200 handsets and up to  
1,000 Base Stations. Up to 25 shelves can be interconnected for  
maximum system capacity.  
SpectraLink 6000 System – SpectraLink 6100 MCU  
Designed for smaller installations supporting up to 64 handsets and  
up to 16 Base Stations. Up to four MCU controllers can be  
interconnected for maximum system capacity.  
SpectraLink 8000 Telephony Gateway  
The SpectraLink 8000 Telephony Gateway is a wireless telephony  
product that provides high quality packetized voice communications  
using the Internet Protocol (IP).  
Different models of SpectraLink Wireless Telephones vary in  
functional capabilities. This document covers the basic operational  
features of all handsets. However, certain handset or PBX features  
may not be supported by your emulation.  
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LinkPlus Interface Guide: NEC NEAX 2000 and 2400 System  
Related Documents  
SpectraLink 6300 MCU : Operator’s Console (1725-36125-001)  
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)  
SpectraLink 6020 Wireless Telephone and Accessories User Guide  
(1725-36092-001)  
Available at  
SpectraLink 8000 Telephony Gateway: Administration Guide for SRP  
(1725-36028-001)  
SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide  
(1725-36023-001)  
SpectraLink e340/h340/i640 Wireless Telephone: Configuration and  
Administration (SRP) (72-1065-09)  
Available at  
Telephone Switch Interface Matrix (1725-36128-001)  
Available at  
Customer Support  
Polycom wants you to have a successful installation. If you have  
questions please contact the Customer Support Hotline at  
(800) 775-5330. The hotline is open Monday through Friday,  
6 a.m. to 6 p.m. Mountain time.  
For Technical Support: [email protected]  
For Knowledge Base:  
4
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About this Guide  
Icons and Conventions  
This manual uses the following icons and conventions.  
Caution! Follow these instructions carefully to avoid danger.  
Note these instructions carefully.  
Label  
This typeface indicates a key, label, or key on SpectraLink  
hardware.  
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1
Plan the Interface  
The system administrator programs the telephone system for use with  
the Wireless Telephone System using the normal administration  
terminal or procedures. Programming can be done after the handsets  
are registered.  
Recommended programming includes assigning extension numbers  
to the handsets and programming features on the telephone system so  
they are easily accessible from the handsets.  
For analog interfaces, macro codes are in the document relating to  
configuring the system. See SpectraLink 6300 MCU: Operator’s Console,  
SpectraLink 6100 MCU: Installation and Operation, or SpectraLink 8000  
Telephony Gateway: Administration Guide for SRP.  
The following information will help the system administrator set up  
the SpectraLink Wireless Telephones to operate in a way that feels  
familiar and comfortable to users.  
Plan Programming  
Digital Interface programming for the Wireless Telephone System will  
be faster if it is planned in advance by verifying the parameters and  
features on the current telephone system and wired phones. The  
system administrator must assign extension numbers to the handsets  
and plan the functions (trunk access, toll restrictions, system features,  
ringing options etc.) to be programmed for the handsets.  
One of these scenarios concerning how the handsets are programmed  
should apply to this site:  
All handsets are programmed alike: All handsets will be  
programmed exactly the same. Depending on the capabilities of  
the switch, the system administrator can often program one  
handset and use it as a model for all other handsets.  
Groups of handsets are programmed alike: Handsets are grouped  
into classes that are programmed alike. Depending on the  
capabilities of the switch, the system administrator can program  
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LinkPlus Interface Guide: NEC NEAX 2000 and 2400 System  
“model” handsets then use the model as a template to program  
the other handsets.  
All handsets are different: All handsets are programmed differently,  
so each handset will be programmed individually.  
Before installation, the parameters of the wired phones should be  
verified to plan the parameters required for the handsets.  
Line assignment  
The handset supports up to nine line resources. Which lines should  
ring at this handset and which lines will be selected when the user  
goes off-hook?  
Line appearances  
Should this extension number appear on any other telephone? On  
which sets should it ring?  
Coverage  
Where is this handset forwarded on busy/no answer? Does it belong  
to a pickup group?  
Toll restrictions  
Should any special restrictions be assigned for incoming or outgoing  
calls?  
Programmable keys  
Determine which features, if any, should be programmed on the  
handsets. These assignments may emulate assignments on the user's  
wired set.  
If possible, identify a wired set that is programmed exactly or close to  
the way the handsets should be programmed. This set can be used to  
copy the programming to the new handsets.  
8
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Plan the Interface  
Assign Extension Numbers  
The wire contractor should inform the system administrator which  
port numbers have been designated for the handsets.  
The system administrator may use the Extension Assignments  
Worksheet at the end of this document to track the port numbers,  
extensions, users, and features assigned to handsets.  
The Wireless Telephone Display  
The SpectraLink Wireless Telephone will display the telephone  
number as it is dialed.  
The NEAX ETJ-16DC-2 has a two-line by 20 character display. The  
handset display is 2 lines by 16 characters; therefore, some NEAX  
messages will be truncated when displayed on the handset. The first  
two and last two characters will be truncated.  
Certain characters may be used by the system that are not  
implemented in the handset. Flashing characters are not implemented  
on the handset, nor is rolling or scrolling of text.  
Handset indicators  
Line indicators are associated with line access keys. Status indicators  
or icons are associated with voicemail, low battery function, other  
functions, and service interruption. A left or right arrow is displayed  
when the screen can be toggled either left or right to display more  
characters.  
When lines are programmed as shown on the key-map diagrams, the  
numeral icons on the handset display will be mapped to any deskset  
LEDs associated with the corresponding feature keys. The line icons  
will be displayed as follows:  
Line State  
Handset Line Status Icon State  
On-hook  
Off  
Off-hook  
Ringing  
On hold  
On  
Fast flash  
Slow flash  
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LinkPlus Interface Guide: NEC NEAX 2000 and 2400 System  
Feature Programming Requirements  
When planning the interface, the following information must be taken  
into account:  
Line sequences  
The handset uses two types of key sequences to access PBX features  
and multiple lines. Line sequences are those where the user presses  
the LINE key and then a number key. The key-map design designates  
“line” keys that should be programmed for line appearance so that  
they correspond to line sequences on the handset.  
The LINE icon on the handset will reflect activity on the corresponding  
deskset key. For this reason, it is recommended that line appearance  
keys be used only for line access. If only one line is assigned to a  
particular handset, leave the other designated line keys identified on  
the key maps unassigned. The corresponding handset LINE + key  
sequences will then have no function.  
Function sequences  
Function sequences are those where the handset user presses the FCN  
key and then a number key. Designated “function” deskset keys  
programmed to system features such as Transfer and Conference may  
have their corresponding menu items display on the handset function  
menu. See the key-map diagram for the function keys that are  
available for feature programming.  
Function Menu Programming  
SpectraLink 6300 MCU  
The function menu text defaults for the handsets associated with the  
SpectraLink 6300 MCU can be changed via the SpectraLink Operator’s  
Console.  
10  
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Plan the Interface  
SpectraLink 6100 MCU  
For the SpectraLink 6100 MCU, the handset function menu text can  
only be changed via remote configuration through the services of  
Polycom’s Customer Support.  
SpectraLink 8000 Telephony Gateways  
Function menu text options can be changed in the Administration  
Console of the SpectraLink 8000 Telephony Gateways.  
Hold  
The Hold feature should be programmed to the Hold key as shown  
on the key-map diagrams so that when the Hold key or softkey is  
pressed on the handset, the call is placed on hold.  
Mute  
The handset Mute function is hard-coded to FCN +1 on the PTB4xx  
handset. This function sequence is recommended, but the system  
administrator can assign the Mute function to any available function  
key sequence or leave the function unassigned. The SpectraLink 6000  
and SpectraLink 8020/8030 Wireless Telephones use a Mute softkey.  
Speakerphone  
If a handset such as the PTB 4xx has no speaker, the SPKR and ANS  
keys on the ETJ-16DC-2 are not mapped to keys on the handset.  
Ring types  
Handset ring types (soft, normal, vibrate, etc.) are programmed by the  
handset user and are not accessible or changeable by the system  
switch. Whenever possible the audible ringer on the handset will  
follow the cadence provided by the system switch. Call progress tones  
provided by the host system will be passed through to the handset.  
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2
NEC NEAX 2000 and 2400  
This section describes the recommended programming to use the  
Wireless Telephone System with an NEC NEAX 2000 or NEAX 2400  
telephone system. The procedures assume:  
The NEAX is installed and operational in an approved  
configuration. See Telephone Switch Interface Matrix for tested  
configurations.  
A trained NEAX technician or system administrator will be on site  
with the Installer to program the system.  
The SpectraLink 6000 System or SpectraLink 8000 Telephony  
Gateway is installed and the handsets are available for  
programming.  
Set the Switch Interface Type  
SpectraLink 6100 MCU  
The SpectraLink 6100 Master Control Unit requires the switch  
interface type to be configured using the front panel keys. The  
configuration procedures are detailed in SpectraLink 6100 MCU:  
Installation and Operation.  
SpectraLink 6300 MCU  
When configuring the SpectraLink 6300 MCU, the PBX interfaces are  
available as sub-menu selections when defining the Interface Module  
type using the SpectraLink 6300 MCU Operator’s Console. Refer to  
SpectraLink 6300 MCU: Operator’s Console for details on configuring  
the Interface Modules.  
SpectraLink 8000 Telephony Gateways  
Connect to the SpectraLink 8000 Telephony Gateway using the serial  
or modem interface. From the Main Menu, choose Gateway  
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LinkPlus Interface Guide: NEC NEAX 2000 and 2400 System  
Configuration. Scroll to Telephone Switch Type and press enter to  
change this field, from the Submenu of PBX types, select NEC NEAX.  
Refer to SpectraLink 8000 Telephony Gateway: Administration Guide for  
SRP for details on configuring the Telephone Switch Type.  
Key-mapping the Handset to Emulate ETJ-16DC-  
2 Functionality  
LINE + 1  
LINE + 2  
LINE + 6  
LINE + 3  
LINE + 7  
LINE + 4  
LINE + 8  
LINE + 5  
LINE + 9  
FCN + 6  
FCN + 7  
FCN + 8  
FCN + 9  
FCN + 5  
FCN + 0  
FCN + 3  
FCN + 4  
N / A  
HOLD  
FCN + 2  
N / A  
NEAX ETJ-16DC-2 Key-mapping  
The FCN [number] and LINE [number] labels represent the key  
sequence on the handset mapped to the corresponding key on the  
desk set.  
14  
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NEC NEAX 2000 and 2400  
The handset function menu default settings are shown in the table  
below; these may be changed as described above in Function Menu  
Programming. Some of these functions (Mute, Redial, Forward, etc.)  
are activated by softkeys or FCN menu options on the SpectraLink  
6000 and SpectraLink 8020/8030 Wireless Telephones.  
FCN + 0  
FCN + 2  
FCN + 4  
FCN + *  
FCN + 1  
FCN + 3  
FCN + 5  
FNC  
MUTE  
CNF  
TRF  
LNR/SPD  
EXIT MENUS  
RECALL  
Program NEC NEAX  
The System Administrator programs the NEAX for use with the  
SpectraLink 6000 System or SpectraLink handsets using the NEC  
Maintenance and Administration Terminal.  
Copy settings from a wired set  
If possible, copy the settings from a wired telephone with similar  
settings and restrictions to a handset. Once this is done, you can  
program the options on one handset, then copy the programming to  
other handsets or groups of handsets. If your NEC systems are  
networked, you may prefer to build each set individually rather than  
use the Copy feature.  
Program features for handset  
Program the following features for the handsets:  
Prime Line: Selects the line that users get when they go off hook. To  
give users inside dial tone when they go off-hook, assign Intercom  
as Prime Line.  
Ringing Line Preference: Controls the way a station answers a  
ringing line. To assign outside lines to display at all handsets, but  
not ring at all handsets, Disable Direct Ring.  
Toll Restrictions: Control which lines are allowed to make or receive  
outside calls. They are programmed through a series of toll tables,  
which are then assigned to lines and stations. If you copied an  
existing wired set, Toll Restrictions will be set correctly for the  
handset.  
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LinkPlus Interface Guide: NEC NEAX 2000 and 2400 System  
Class of Service: Assign the handsets to the Class of Service with  
the appropriate features or functions. [delete dash to make this  
one sentence, or is it more correct to have a colon then a new  
sentence, imperative?]  
Coverage and Pickup Groups: Assign the handsets to a coverage  
and/or pickup group so unanswered calls will be appropriately  
covered.  
Unused features: Disable any speakerphone or loudspeaker  
features (such as voice announce) as these are not supported on  
the handset.  
Copy settings to other SpectraLink Wireless Telephones  
After the handsets have been programmed, copy the programming to  
all “like” handsets.  
The installer can now test the handsets.  
16  
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3
Extension Assignments Worksheet  
Shelf: _______ Interface Module: _______  
Interface  
Module  
Circuit #  
Handset  
Serial #  
Handset #  
Ext. #  
Name  
Comment  
Handset 1  
Handset 2  
Handset 3  
Handset 4  
Handset 5  
Handset 6  
Handset 7  
Handset 8  
Handset 9  
Handset 10  
Handset 11  
Handset 12  
Handset 13  
Handset 14  
Handset 15  
Handset 16  
1
2
3
4
5
6
7
8
9
10  
11  
12  
13  
14  
15  
16  
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17  

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