Polycom Cell Phone 8002 User Manual

SpectraLink 8002 Wireless Telephone  
Administration Guide  
Session Initiation Protocol (SIP)  
June 2008 Edition  
1725-36034-001  
Version C  
Essential Installation Pointers  
You must update the software with the most recent code.  
Additional information about updating handset code is in Chapter 3 Software License and  
Protocol Management.  
Ensure the License Option on the Admin Menu is set to 22. See Chapter 2 SpectraLink  
8002 Wireless Telephone Configuration; Section The Admin (Administration) Menu.  
WMM QoS must be supported and enabled on the Wi-Fi access point(s).  
When using the SpectraLink 8002 Wireless Telephones, WMM QoS is mandatory to ensure  
voice packets are delivered in a timely fashion. The AP must have WMM enabled. If WMM is  
not enabled or if the AP does not support it, the handset will stop and display an error (e.g.  
No Net Found) after firmware update.  
Be aware that not all APs enable WMM by default. In fact, many APs require updated  
firmware to support WMM. Follow the AP’s manufacturer instructions to ensure WMM is  
supported and enabled.  
Data APs may not support VoWiFi.  
The 8002 handset has been tested with many SMB access points. We have found that  
VoWiFi performance varies between AP models and even firmware versions. An AP being  
used for data does not guarantee satisfactory Voice over Wi-Fi performance.  
We recommend that you update to the latest AP firmware version if possible. If you  
experience unexpected behaviors, try a different AP type.  
A TFTP server must be on the local network with the SIP configuration files present.  
A TFTP server is a required component of the LAN. The SIP configuration files (and the  
handset code) reside on the TFTP server and the handset retrieves the SIP files at every  
power up. It is not recommended or supported to have the TFTP server or call-server across  
a WAN.  
The handset must be configured to point to a TFTP server for the SIP configuration files.  
This is accomplished by setting the handset for DHCP or by using static IP addressing. See  
Chapter 2 SpectraLink 8002 Wireless Telephone Configuration, section Network Config.  
If the handset cannot find the files, it will stop and report an error.  
A knowledge base to assist troubleshooting is available at:  
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3
About this Guide  
This document explains how to configure and maintain the  
SpectraLink 8002 Wireless Telephones with Session Initiation Protocol  
(SIP); a protocol for the control of voice over IP (VoIP) calls.  
Polycom Model Numbers  
This document covers the following registered model number:  
SNP2400  
Related Documents  
SpectraLink 8002 Wireless Telephone and Accessories User Guide.  
(1725-36027-001)  
SpectraLink 8002 Wireless Telephone Quick Reference Guide  
(1725-36026-001)  
SpectraLink 8002 Wireless Telephone Deployment Guide  
(1725-36166-001)  
Open Application Interface (OAI) Specification  
(72-0052-00)  
Technical specifications available by request.  
Please contact Customer Support.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Customer Support Hotline  
Polycom wants you to have a successful installation. If you have  
questions please contact our Customer Support Hotline at  
(800) 775-5330. The hotline is open Monday through Friday,  
6 a.m. to 6 p.m. Mountain time.  
Icons and Conventions  
This manual uses the following icons and conventions.  
Caution! Follow these instructions carefully to avoid danger.  
Note these instructions carefully.  
This typeface indicates a key, label, or button on Polycom  
hardware.  
Label  
6
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Contents  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
8
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1
SpectraLink Wireless Telephone  
Overview  
SpectraLink 8002 Wireless Telephones are mobile handsets for  
workplace IP telephone systems. The handsets operate over an  
802.11b wireless Ethernet LAN providing users a wireless voice over  
IP (VoIP) extension. By seamlessly integrating into a SIP environment,  
handset users are provided with high-quality mobile voice  
communications throughout the workplace. The handset gives users  
the freedom to roam throughout the workplace while providing all  
the features and functionality of a SIP desk phone.  
The handsets reside on the wireless LAN with other wireless devices  
using direct sequence spread spectrum (DSSS) radio technology.  
Access points that transmit these signals must use WMM for QoS. The  
handset radio transmits and receives packets at up to 11 Mb/s.  
In the SIP environment, the handsets support up to three proxy  
servers. Each handset may have five line appearances and two calls  
per line. If required, each handset may have multiple sets of  
credentials to identify itself by current user.  
The latest software versions are required to support the features  
described in this document.  
WMM-Compatible Access Points  
SpectraLink 8002 Wireless Telephones support basic WMM™ as part  
of the 802.11e protocol. The handset requires an AP that supports  
WMM.  
The WMM specification for the SpectraLink 8002 Wireless Telephone  
does not accommodate admission control. The AP may not use the  
mechanism of admission control in the wireless environment where  
SpectraLink 8002 Wireless Telephones are operating.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
WMM must be enabled when configuring access points for the  
SpectraLink 8002 Wireless Telephones. The handset will not work  
properly if WMM is not enabled.  
Refer to the access point manufacturer’s directions for instructions  
on enabling WMM.  
Visit the Wi-Fi Alliance website www.wi-fi.org to search for APs that  
support WMM.  
Security Options  
The SpectraLink 8002 Wireless Telephone supports Wired Equivalent  
Privacy (WEP) as defined by the 802.11 specification. Polycom offers  
the product with both 40-bit and 128-bit encryption.  
SpectraLink 8002 Wireless Telephones also support the 802.11i  
protocol including Wi-Fi Protected Access (WPA™ and WPA2™)—  
PSK.  
12  
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SpectraLink 8002 Wireless Telephone Overview  
Quick Start Guide  
1. A wireless LAN must be properly configured and operational  
through the use of 802.11 wireless APs. Ensure WMM is enabled  
on the APs.  
2. Configure a TFTP server on the LAN. The TFTP server is used to  
load the handset software and SIP configuration files into the  
handsets. See Chapter 2 SpectraLink 8002 Wireless Telephone  
Configuration for DHCP information.  
3. The supported SIP system components must be connected to your  
network and completely operational.  
fi/spectralink_8002_wireless.html to download the latest handset  
software and example SIP configuration files.  
5. Ensure the handset software is properly loaded on the TFTP  
server that has been designated for the handset code. See Chapter  
3 Software License and Protocol Management, section Configuration  
Process.  
6. Create/modify configuration files on the SIP TFTP server to  
define parameters for the SIP application. See Chapter 4  
Programming the SIP Handset Features, section SIP TFTP Server  
Configuration Files. The TFTP server may be the same one  
referenced in step 2 above.  
7. Configure your handset per Chapter 2 SpectraLink 8002 Wireless  
Telephone Configuration. Ensure these configuration options are  
set:  
Set License Option to 22.  
a
With the handset powered off, press and hold the Power Off  
key. While holding the Power Off key, press and release the  
Power On key.  
b
c
Select Phone Config option. Press OK softkey.  
Select License Option. Press OK softkey.  
Select Set Current. Press OK softkey.  
Select Type 022. Press OK softkey.  
d
e
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
f
Verify Set Current (022). Press Up softkey. Press Up repeatedly to  
exit the Admin Menu.  
Consult the Admin Menu section in Chapter 2 and follow a  
similar sequence to ensure the following options are set:  
SIP Registration, Reg 1 and Login  
IP Addresses: DHCP or static for each listed component,  
including SIP TFTP server and TFTP server.  
Security  
Regulatory Domain  
Preferred Channels  
14  
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SpectraLink 8002 Wireless Telephone Overview  
System Diagram  
The following diagram shows the SpectraLink components residing  
on a network with APs and a wireless LAN Ethernet Switch.  
SIP config files  
Handset code  
Access point  
TFTP server  
Ethernet switch  
Access point  
SIP Server(s)  
SIP proxy or SIP B2BUA  
internet  
Optional SIP  
Phones  
Ethernet cable  
Supplied by  
Polycom  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
System Components  
SpectraLink 8002 Wireless Telephone  
The SpectraLink 8002 Wireless Telephone is a lightweight, durable  
handset specifically designed for mobile workplace use within a  
facility using SIP and an 802.11 wireless LAN. The handsets are to be  
used on-premises; they are not cellular or satellite phones.  
SpectraLink 8002 Wireless Telephones use direct-sequence spread  
spectrum radio technology (DSSS) to transmit audio packets over  
wireless LAN APs that support WMM.  
Access points  
Supplied by third-party vendors, APs provide the connection  
between the wired Ethernet LAN and the wireless (802.11) LAN.  
Access points must be positioned in all areas where handsets will be  
used. The number and placement of APs will affect the coverage area  
and capacity of the wireless system.  
Access points must support WMM, WMM must be enabled and  
admission control must be disabled.  
Ethernet switch  
Interconnects multiple network devices, including the proxy server(s),  
wired IP phones and the APs. Ethernet switches provide the highest  
performance networks, which can handle combined voice and data  
traffic, and are required when using the SpectraLink 8002 Wireless  
Telephones.  
Although a single Ethernet switch network is recommended, the  
handsets can operate in larger, more complex networks, including  
networks with multiple Ethernet switches, routers, VLANs and/or  
multiple subnets. However, in such networks, it is possible that voice  
quality may suffer. Any network that consists of more than a single  
Ethernet switch should be thoroughly tested to ensure any quality  
issues are detected.  
Note that the SpectraLink 8002 Wireless Telephones cannot “roam”  
from one subnet to another. If routers and multiple subnets are in use,  
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SpectraLink 8002 Wireless Telephone Overview  
the handsets must only use APs attached to a single subnet, or be  
powered off and back on to switch to a different subnet.  
SIP server  
The SIP server is a component from a third-party vendor that  
provides access to telephony services. The handsets can recognize up  
to three distinct SIP servers in a single system.  
The SIP proxy server connects to another device such as a PBX or  
gateway and from there, other wired phones and the PSTN.  
The SpectraLink 8002 Wireless Telephone has been tested and  
certified with Digium® Asterisk® Business Edition server.  
SIP phone  
The optional wired-LAN desksets such as those provided by  
Polycom.  
TFTP server  
A TFTP server is required in the system to distribute software to the  
handsets. May be on a different subnet than the gateway and/or APs.  
SIP TFTP server  
A SIP TFTP server is required in the system to deliver SIP  
configuration parameters to the SIP handset whenever a SIP handset  
is powered-up. The location of the SIP TFTP server is separately  
specified in SIP handset administration parameters (See Chapter 2  
SpectraLink 8002 Wireless Telephone Configuration, section The Admin  
Menu.) Normally, the SIP TFTP server is the same as the network  
TFTP server, see above.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Handset Specifications  
SpectraLink 8002 Wireless Telephone  
Radio frequency:  
Transmission type:  
Transmit data rate:  
Radio QoS:  
2.4000 – 2.4835 GHz  
Direct-sequence spread spectrum (DSSS)  
Up to 11 Mb/s  
WMM  
Wireless security:  
Wired Equivalent Privacy (WEP), 40-bit and 128-bit, WPA-PSK,  
WPA2-PSK  
FCC certification:  
Management:  
Voice encoding:  
VoIP Protocols:  
Transmit power:  
Display:  
Part 15.247  
DHCP, TFTP  
G.711 (A- and mu-law),  
SIP  
100 mW peak, < 10 mW average  
Pixel-based (up to 4-line x 18-character) alphanumeric, plus line and  
status indicators.  
Dimensions:  
Weight:  
5.5” x 2.0” x 0.9” (14.0 x 5.1 x 2.3 cm)  
4.2 ounces (119.0 g)  
Battery capacity:  
Up to 3 hours talk time, up to 50 hours standby  
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SpectraLink 8002 Wireless Telephone Overview  
Startup Sequence  
The SpectraLink 8002 Wireless Telephone goes through an  
initialization sequence at startup. The line icons 1-9 display and count  
down as the handset steps through this sequence. This is usually very  
rapid. If there is difficulty at any step that prevents initialization from  
continuing, an error message will display and the related icon(s) will  
stay on. Please see the error table at the back of this document for  
instructions on how to handle error messages that occur during  
initialization.  
Icon  
The icon(s) shown in bold turns off when:  
123456789 The handset has located and authenticated and associated with at least one AP, and is  
proceeding to bring up higher-layer networking functions.  
12345678  
The handset is either configured for Static IP, or if configured for DHCP, the DHCP  
discovery process has started.  
1234567  
If DHCP is configured, a DHCP response was received which contains a good DNS  
server configuration.  
123456  
Indicates Static IP configuration.  
12345  
All networking functions are complete (notably, DHCP) and the handset is establishing  
its connection to the LAN.  
1234  
123  
12  
The LAN connection is complete.  
The handset has located a generic SIP config file.  
The handset has located a handset-specific SIP config file.  
Handset is attempting to register each of the specified line contacts.  
(no icons)  
Registering  
(no icons)  
Handset has registered with at least one contact on one proxy server. Initialization is  
complete. The handset is in standby mode ready to receive and place calls. The line one  
contact is displayed.  
EXT.  
XXXXX  
During the last three steps of this process, the handset contacts the SIP  
TFTP server and downloads general information about the proxy  
server(s), downloads specific information pertaining to the handset,  
registers with the proxy server(s), and verifies handset credentials.  
Once this process is complete, the handset is ready to use.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
If the username and password have not been defined in the Admin  
menu, you will be prompted to enter both of these items before the  
extension number can display. The user name must correspond to a  
handset-specific configuration file. If the file is not found, an error  
message will appear and the handset will restart. See Chapter 4  
Programming the SIP Handset Features.  
20  
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2
SpectraLink 8002 Wireless  
Telephone Configuration  
Each SpectraLink 8002 handset may be configured for site-specific  
requirements by opening the Admin menu and selecting options or  
entering specific information. Any settings entered in the Admin  
menu must conform to system settings. Only the handset being  
configured is affected by the Admin menu settings.  
The Wireless Telephone user may select several usability options from  
the Standby menu, described below in the User-defined Preferences  
section. This information is also provided in the end-user manual.  
The SpectraLink Configuration Cradle is an accessory device  
designed to automate configuration of SpectraLink 8002 Wireless  
Telephones. The Configuration Cradle is connected to a PC via a  
serial cable. A downloadable Configuration Cradle program runs on  
the PC and enables the system administrator to establish and store  
configuration options for system, group and user categories. A  
configuration plan may be set up in the program and downloaded  
into a handset or a configured handset may be placed in the cradle  
and its configuration may be uploaded and edited or saved.  
Please see your service representative or contact Polycom Customer  
Service for more information about this time-saving device.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
The Admin (Administration) Menu  
The Admin menu contains configuration options that are stored  
locally (on each handset). Each handset is independent, and if the  
default settings are not desired, the Admin menu options must be set  
in each handset requiring different settings.  
Opening the Admin menu  
1. With the handset powered off, press and hold the Power Off key.  
While holding the Power Off key, press and release the Power On  
key.  
2. The Admin menu displays.  
If an Admin password has been set, the display will require its entry  
before opening the Admin menu. The default password is 123456. If  
no password is set, the display will proceed directly into the Admin  
menu.  
Entering and editing Admin menu options  
An asterisk (*) next to an option on the display indicates that it is  
selected. Use the Up, Down, and Select side buttons and the softkeys to  
navigate and select:  
Display previous/next menu item.  
Selects the menu item or option.  
Selects the menu item or option.  
Saves the entry.  
Up/Down button:  
Select button:  
OK softkey:  
Save softkey:  
Bksp softkey:  
Cncl softkey:  
Up softkey:  
Backspaces to allow editing of entry.  
Cancels edit and returns to previous menu level.  
Returns to previous menu level.  
Exits the menu (at the top level).  
Exits to standby mode (from any level)  
Exit softkey:  
End Call key:  
Alphanumeric string entry  
1. Press the first digit/letter. The digit displays. Press the key again  
to scroll through the letters associated with that key.  
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SpectraLink 8002 Wireless Telephone Configuration  
Example: if the 2 key is repeatedly pressed, the handset will  
display 2, A, B, and C, then a, b, and c.  
The following table shows which key will allow you to enter non-  
numeric characters or other characters not represented on the keypad.  
To Enter  
Press  
. - _ ! # $ % & ‘ ( ) * + , : ; / \ = @ ~  
1
Space  
Q,q  
0
7
9
Z,z  
2. When the correct entry displays, press the right arrow key (#) to  
move on to the next character. Repeat for each digit/letter of the  
entry. To erase, press the left arrow key (*) or Bksp softkey to erase  
the previous character.  
3. Press the Save softkey to save the entry.  
Press the Up softkey to abort and return to the menu without  
saving any changes.  
The following table lists the Admin menu items. The default settings  
are shown in the table below with an * prior to the option. Detailed  
descriptions of each item appear below the table.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Admin menu  
Admin Menu Items  
2nd Level  
3rd Level  
4th Level  
5th Level  
Phone Config  
Network Config  
Open System  
Shared Key  
WEP Off  
WEP On  
Default Key  
Key Length  
Key 1-4  
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SpectraLink 8002 Wireless Telephone Configuration  
Admin Menu Items  
2nd Level  
3rd Level  
4th Level  
5th Level  
Diagnostics  
Restore Defaults  
*default setting  
50 mW and 30 mW only appear if Regulatory Domain is set to None or 01.  
Available channel selections depend on domain setting.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Phone Config  
License Option  
The License Option indicates the VoIP protocol that your site is  
licensed to download and run. The SIP protocol used for the  
SpectraLink 8002 Wireless Telephones requires license option  
selection 22. Any other protocol will cause the handset to  
malfunction.  
The handset will give you a No SVP Response error if the License Option  
is not set to 22. Be sure to set this option immediately, before trying  
to associate the handset with an access point.  
SIP Registration  
Individual handsets can be configured to correspond with a handset-  
specific configuration file in the TFTP server. The handset is then  
automatically identified at startup.  
If the username and password information is not configured in the  
Admin menu, then this information will be requested at startup. The  
username and password entered must agree with a corresponding  
handset-specific configuration file. See Chapter 4 Programming the SIP  
Handset, section SIP TFTP Server Configuration Files.  
Reg 1 and Login allows you to specify a username and password for  
automatically acquiring SIP configuration information. If no  
username is specified, the SIP handset will request username and  
password at startup and any additional registrations specified here  
are ignored.  
The username should correspond to the primary (line 1) dial number  
assigned to the user. The username and password should also  
correspond to the authentication credentials as created by your  
system administrator for your primary line registration. Usernames or  
passwords can be erased by selecting the item, then pressing Bksp  
softkey and then Save softkey.  
Reg 2, Reg 3, and Reg 4 allow you to specify additional authentication  
usernames and passwords that may be required by your handset for  
any additional line appearances (registrations) that may appear in the  
specific user’s configuration file. This information will be ignored if a  
Reg 1 and Login username is not provided.  
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SpectraLink 8002 Wireless Telephone Configuration  
OAI On/Off  
SpectraLink’s Open Application Interface (OAI) enables third-party  
computer applications to display alphanumeric messages on the  
handset display and take input from the handset keypad. Refer to the  
OAI Specification documentation for information about administering  
the OAI Gateway and the services it can provide.  
If OAI is enabled, and an IP address (called the OAI Server IP) is  
available to the handset (either via DHCP or Static IP configuration),  
the handset will communicate with the OAI Gateway at power-on,  
and periodically while it is powered-on. If you don’t have a  
SpectraLink 8000 OAI Gateway installed at your site, you should  
disable the OAI feature to preserve network bandwidth and battery  
life.  
To conserve handset battery life, do not enable OAI unless an OAI  
gateway is present and an application is available.  
Admin Password  
The Admin Password controls access to the administration functions  
in the Admin menu. The password must be set in each handset for  
which controlled access is desired. Handsets are shipped without any  
Admin menu password. Data entry for the password uses the  
alphanumeric string entry technique. A password may be up to 32  
characters. Type the password and press the Save softkey. A  
confirmation prompt will appear. Type the password again and press  
the Save softkey. If the passwords match, the Admin password has  
been set.  
If you Save with no entry, the password is erased and the display will  
not require it before displaying the Admin menu.  
Network Config  
IP Address  
There are two modes in which the handset can operate: DHCP-  
enabled or Static IP. Select the mode for operation from the IP  
Address menu:  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
*Use DHCP Will use Dynamic Host Configuration Protocol to assign an  
IP Address each time the handset is turned on. If DHCP is enabled,  
the handset also receives all other IP Address configurations from the  
DHCP server.  
Dynamic Host Configuration Protocol (DHCP) is a standardized  
protocol that enables clients to be dynamically assigned with various  
configuration parameters, such as an IP address, subnet mask,  
default gateway, and other critical network configuration information.  
DHCP servers centrally manage such configuration data, and are  
configured by network administrators with settings that are  
appropriate for a given network environment. The handset will use  
the following DHCP options if DHCP use is enabled.  
Option  
Meaning  
1
Subnet mask  
3
Default gateway  
6
DNS server  
7
Syslog server  
15  
66  
152  
siaddr  
Domain name  
TFTP server  
SpectraLink 8000 OAI Gateway  
Boot server or next server  
Static IP Allows you to manually set a fixed IP Address. If selected, the  
handset will prompt for the IP addresses for each configurable  
network component. When entering addresses, enter the digits only  
including leading zeroes, e.g. 192.168.001.002. No periods are  
required.  
Regardless of the mode in which the handset is operating, the  
following components are required and must be configured as part of  
the SIP system:  
Phone IP The IP address of the handset. This is automatically  
assigned if DHCP is used. If using Static IP configuration, you  
must obtain a unique IP Address for each handset from your  
network administrator.  
TFTP Server IP The IP address of a TFTP server on your network,  
which holds software images for updating the handsets and  
contains the handset files. If this feature is configured (not set to  
0.0.0.0 or 255.255.255.255) with either Static IP configuration or  
using DHCP option 66 (TFTP server), or the boot server/next  
server (siaddr) field, the handset will check for newer software  
each time it is powered on or comes back into range of your  
28  
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SpectraLink 8002 Wireless Telephone Configuration  
network. This check takes only a second and ensures that all  
handsets in your network are kept up-to-date with the same  
version of software.  
The TFTP server and the SIP TFTP server may be the same device  
with the same IP address or may be different devices with  
different IP addresses.  
Default Gateway and Subnet Mask Used to identify subnets, when  
using a complex network, which includes routers. Both of these  
must be configured either with an IP address under Static IP (not  
set to 000.000.000.000 or 255.255.255.255) or with DHCP for the  
handset to contact any network components on a different subnet.  
If configured on the DHCP server, use option 3 for the Default  
Gateway and option 1 for the Subnet Mask. Contact the network  
administrator for the proper settings for the network.  
Note that the wireless telephones cannot “roam” across subnets,  
since they cannot change IP addresses while operational. Ensure  
that all APs are attached to the same subnet for proper operation.  
The handset can change subnets if DHCP is enabled and the  
handset is powered-off then back on when within range of only APs  
on the new subnet.  
Syslog Server IP The IP address of the syslog server. See Chapter 5  
Diagnostic Tools for more information.  
SIP TFTP Server IP The IP address of a TFTP server on your network,  
which holds SIP configuration files. In static mode, this parameter  
must be configured with an IP address. In DHCP mode, the SIP  
TFTP server may be specified by defining the address on the DNS  
server for the name “siptftp” If this is not defined, the address  
specified in option 66 will be used.  
The TFTP server and the SIP TFTP server may be the same device  
with the same IP address or may be different devices with  
different IP addresses.  
OAI Server IP The IP address of the SpectraLink OAI Gateway. If  
using Static IP configuration, this is simply the IP address of the  
SpectraLink OAI Gateway. If DHCP is being used, the handset  
will try the DHCP option 152.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Domain Name System (DNS), an industry-standard protocol, locates  
computers on an IP-based network. IP networks rely on number-  
based addresses to move information on the network. However, it is  
easier to remember friendly names than number-based addresses,  
so it is necessary to translate user-friendly names into addresses  
that the network can recognize. The handset will use DNS to  
automatically translate names into IP addresses for the TFTP server.  
In DHCP mode, the SIP handset will use DNS to look up an address  
for the logical name “siptftp” to locate the SIP TFTP file server. If this  
logical name is undefined, then the address specified by option 66 is  
used for the SIP TFTP server.  
ESSID  
Select the option that will enable the handset to acquire APs with the  
correct ESSID (Extended Service Set ID, aka SSID) each time it is  
turned on.  
Note about Automatic Learn options: Broadcast ESSID must be  
enabled in the APs for ESSID learning to function when multiple  
ESSIDs can be seen by the handset from one location. Overlapping  
wireless systems complicate the use of ESSID learning as the handset  
in an overlapping area could receive conflicting signals. If this is the  
situation at your site, use Static Entry or Learn Once in an area  
without overlapping ESSIDs.  
*Learn Once Allows the handset to scan all ESSIDs for a DHCP server.  
Once either is found, the handset retains the ESSID from whichever  
AP it associates with at that point. When overlapping wireless  
systems exist, the Learn Once feature allows the handset to use only  
the ESSID established at first learn at all subsequent power ons. This  
ESSID is retained by the handset until the ESSID option is reselected  
in the Admin menu, thus erasing the stored ESSID.  
Learn Always Allows the handset to automatically learn the ESSID  
at each power on or loss of contact with the wireless LAN (out of  
range). This may be useful if the handset will be used at more than  
one site.  
Static Entry If the APs do not broadcast their ESSID, or if there are  
overlapping wireless systems in use at the site, enter the ESSID  
manually.  
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SpectraLink 8002 Wireless Telephone Configuration  
Security  
*NONE disables any 802.11 encryption or security authentication  
mechanisms.  
For WEP, WPA-PSK and WPA2-PSK set each of the following  
options to match exactly the settings in the APs.  
The encryption key or encryption passphrase displays as it is  
entered. For security reasons codes will not display again once  
entered, even if the entry screen is revisited.  
WEP (Wired Equivalent Privacy) is a wireless encryption protocol that  
encrypts data frames on the wireless medium allowing for greater  
security in the wireless network. If WEP is required at this site, you  
must configure each handset to correspond with the encryption  
protocol set up in the APs. Select the entries from the options below to  
enable the handset to acquire the system.  
Authentication Select either Open System or Shared Key.  
WEP On/Off Select either WEP Off or WEP On.  
Key Information  
Default Key Enter the key number specified for use by the  
handsets. This will be 1 through 4.  
Key Length Select either 40-bit or 128-bit depending on the key  
length specified for use at this location.  
Key 1 through 4 Scroll to the key option that corresponds to the  
Default Key that was entered above. Enter the encryption key as  
a sequence of hexadecimal characters. (Use the 2 and 3 keys to  
access hexadecimal digits A-F, use the Right Arrow key to  
advance to the next digit, and the Left Arrow key to  
backspace.) For 40-bit keys, enter 10 hex characters. For 128-bit  
keys, enter 26 hex characters. The display will scroll as needed.  
Rotation Secret This is used for proprietary WEP key rotation. Refer  
to your custom document if this feature is supported in your  
system.  
WPA-PSK The security features of WPA (Wi-Fi Protected Access)  
using PSK (pre-shared key) are available and may be used if  
supported by the APs in the facility. Select either Passphrase and enter  
a passphrase between eight and 63 characters in length or Pre-shared  
Key and enter the 256-bit key code.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
WPA2-PSK The security features of WPA2 (Wi-Fi Protected Access)  
using PSK are available and may be used if supported by the APs in  
the facility. Select either Passphrase and enter a passphrase between  
eight and 63 characters in length or Pre-shared Key and enter the 256-  
bit key code.  
Regulatory Domain  
The Regulatory Domain will default to None on the handset display.  
FCC requirements dictate that the menu for changing the domain be  
available by password, which in this case is the LINE key. To change  
the domain, press LINE and then enter the digits that represent the  
site’s domain. Note that both digits must be entered.  
01 North America  
02 Europe (except Spain and France); Japan (channels 1-13)  
04 Spain  
05 France  
06 Korea  
As of this writing, Spain and France are adopting the general  
European regulatory rules. Check with your wireless LAN  
administrator or supplier regarding which domain to enter in these  
countries.  
Transmit Power  
Available Transmit Power is regulated by domain. The Regulatory  
Domain setting above affects the options available for this setting. The  
default setting is Maximum which in North America is 100 mW. The  
Maximum in other domains is 30 mW. Transmit Power may be set to  
a lower number if necessary by selecting one of the other levels. If  
changed from the default, ensure the Transmit Power setting is the  
same on all handsets and all APs.  
Power is limited to 30mW in regulatory domains other than North  
America.  
See Appendix A for the full list of certified countries and the  
corresponding domain for each.  
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SpectraLink 8002 Wireless Telephone Configuration  
Preferred Channel  
The Preferred Channel option lists the channels that are permitted  
within the regulatory domain previously set. To speed up handoff,  
the handset will look for APs on the preferred channel list first. If no  
AP is found, the handset will then will look for APs on the non-  
preferred channels. Selected channels are marked with an asterisk.  
You may select more than one channel.  
Diagnostics  
Run Site Survey  
The Site Survey mode is activated by selecting this option. The site  
survey starts running immediately upon selecting this option. See  
Chapter 5 Diagnostic Tools for more information about site survey.  
Diagnostics Mode  
See Chapter 5 Diagnostic Tools for a detailed explanation of the  
Diagnostics Mode options.  
Syslog Mode  
See Chapter 5 Diagnostic Tools for a detailed explanation of the Syslog  
Mode options.  
Restore Defaults  
The Restore Defaults option will set all user and administrative  
parameters except License Option to their factory defaults.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
User-defined Preferences (Standby Menu)  
The following user-defined preferences are also covered in the  
SpectraLink 8002 Wireless Telephone User Guide. The system  
administrator can refer to this list for more information about  
customizing handset settings.  
To configure the following options, the handset must acquire the  
system (no error message may display) and be at the extension  
display. This is the standby mode. While in the standby mode, press  
and hold FCN briefly to open the user options menu. Use the  
following keys to display and select options:  
Display previous/next menu item.  
Selects the menu item or option.  
Selects the menu item or option.  
Saves the entry.  
Up/Down buttons:  
Select button:  
OK softkey:  
Save softkey:  
Bksp softkey:  
Cncl softkey:  
Up softkey:  
Backspaces to allow editing of entry.  
Cancels edit and return to previous menu level.  
Returns to previous menu level.  
Exits the menu (at the top level).  
Exits to standby state (from any level).  
Exit softkey:  
End Call key:  
Standby mode, options menu  
Lock Keys  
Ring Options  
Phone Options  
System Info  
OK  
Exit  
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SpectraLink 8002 Wireless Telephone Configuration  
Standby menu  
Standby Menu Items  
2nd Level  
3rd Level  
4th Level  
Lock Keys  
Ring Options  
Off  
*PBX  
Continuous  
Short Pulse  
Long Pulse  
*Tone 1  
Tone 2  
Tone 3  
Tone 4  
Tone 5  
*Off  
PBX  
Continuous  
Short Pulse  
Long Pulse  
*No Delay  
5 Second Delay  
10 Second Delay  
[same as Telephone  
Ring]  
Phone Options  
Keypad Autolock  
*Disable  
5 seconds  
10 seconds  
20 seconds  
*Default setting.  
**Option appears when Ring Cadence and Vibrate Cadence are both set to a value other than “Off”.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Standby Menu Items  
2nd Level  
3rd Level  
4th Level  
System Info  
Firmware Version  
(Additional options may be present. Contact your service representative for information.)  
36  
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SpectraLink 8002 Wireless Telephone Configuration  
Lock Keys  
When enabled, the Keypad Lock option will lock the keypad  
immediately. If the keypad is locked, it may be unlocked by the end  
user pressing the Unlk softkey and then the # key.  
Ring Options  
The Ring Option allows the user to set the ring for three separate  
functions. Telephone ring is used for usual telephony functions. The  
Auxiliary Rings may be used to set different ringing patterns for OAI  
applications.  
Telephone Ring  
Telephone Ring allows the user to set a distinctive ring style, volume  
and sequence. Select from an audible ring or a vibrate-only ring or a  
vibrate ring along with or followed by an audible ring.  
Ring Cadence The Ring Cadence is the rhythm of the ring. It may be set  
to a pre-programmed ring cadence, or it may be set to obtain its  
cadence from the proxy server. The PBX option is designed to utilize  
any distinctive rings sent by the proxy server while allowing the user  
to set unique rings for auxiliary applications.  
Off: Silent  
PBX: Proxy server determines ring cadence (e.g. the proxy server  
may send rings that differentiate between internal and external  
calls)  
Continuous: Rings continually until answered  
Short Pulse: Rings in short bursts  
Long Pulse: Rings in long bursts  
Ring Tone Select from five available tones (scroll to Tone 5 option). The  
Play softkey allows the user to preview the tone before selecting. If  
Ring Cadence is turned off, the Ring Tone option will not appear on  
the menu.  
Vibrate Cadence Vibrate Cadence options are the same as for Ring  
Cadence (see above).  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Ring Delay Ring Delay determines how long the vibrate cadence will  
play before the audible ring starts. If Ring Cadence and Vibrate  
Cadence are turned off, the Ring Delay option will not appear on the  
menu.  
Auxiliary Ring 1 and Ring 2  
Auxiliary rings are designed to be utilized by OAI applications,  
enabling the user to set a distinctive ring for these applications.  
Phone Options  
Noise Mode  
Provides options that describe the noise level in your environment.  
Changing this mode to High or Severe adjusts the handset’s  
microphone and in-ear speaker volume to account for background  
noise. Select Normal for most office environments; High for moderate  
background noise; or Severe for extremely noisy conditions. If you use  
High or Severe modes in a quiet environment, the person on the other  
end of the line may find it difficult to hear your voice.  
Key Tones  
Key Tones may be turned on or off and determine whether tones play  
when keys are pressed. Key Tones are enabled by default.  
Warning Tones  
The handset plays various Warning Tones such as system up or  
down, out of range, etc. These tones may be turned on or off and are  
enabled by default.  
Display Contrast  
The display may need to be adjusted for different lighting situations.  
Contrast may be set by pressing the Up and Down side buttons until  
the desired contrast is displayed and then pressing the OK softkey.  
Keypad Autolock  
The handset may be set to lock the keypad automatically when in  
standby mode. The automatic locking function of the keypad may be  
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SpectraLink 8002 Wireless Telephone Configuration  
disabled (the default) or adjusted for a 5, 10 or 20-second delay before  
locking.  
System Info  
Phone IP Addr  
Displays the IP address currently assigned to the handset.  
Server IP Addr  
Displays the IP address of the SpectraLink OAI Server (if installed).  
Firmware Version  
Displays the software version running the handset. The MAC address  
is the hardware identification number and is set at the factory. Three  
code numbers correspond to the three files that each version uses.  
Downloader: pd11gl3.bin  
Functional: pd11wsd3.bin  
Phintl: pi11001.bin  
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39  
   
3
Software License and Protocol  
Management  
All SpectraLink 8002 Wireless Telephones are shipped from Polycom  
with SIP software already installed. You may need to download and  
install updates per the following instructions. The handsets may not  
function properly without downloading updated software.  
The following details the process to properly configure SpectraLink  
8002 Wireless Telephones and download software via over-the-air file  
transfer.  
Requirements  
A wireless LAN must be properly configured and operational  
through the use of 802.11b wireless APs.  
A TFTP server must be available on the network in order to load  
the appropriate software into the handsets.  
Finally, ensure that the Battery Pack on the handset is fully  
charged.  
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41  
     
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Configuration Process  
1. Download the latest SpectraLink 8002 Wireless Telephone  
software from  
2. Download the latest version of the SIP code and place it on the  
TFTP server and ensure the TFTP server is started. The five files  
that are needed must be named:  
slnk_cfg.cfg  
pd11wsd.bin  
pd11wsd3.bin  
pd11gl3.bin  
pi110001.bin  
3. Configure the handsets using the Admin menu. See Chapter 2  
SpectraLink 8002 Wireless Telephone Configuration for detailed  
configuration instructions.  
a
b
c
Ensure the License Option menu option is set to 22.  
Configure the SIP Registration settings.  
If statically assigning IP addresses, ensure that the Phone IP  
address, TFTP server IP, Subnet Mask, Default Gateway, and SIP TFTP  
server IP addresses are accurate. If using a DHCP server, ensure  
that appropriate options are set for the TFTP server.  
d
Ensure the handset has properly configured ESSID. If you are  
accepting broadcast ESSIDs at your APs, the handset will  
automatically learn the ESSID information when powering on.  
e
f
Set the Reg Domain.  
Configure the handset security settings.  
g
Set the Preferred Channels.  
4. Power cycle the handset.  
5. If the handset code needs to be updated, the SIP code will now  
download to the handset. The status bar will increment fully  
across the display for each function that is being performed in the  
download process. Upon completion of the update process, the  
handset will re-boot with the new firmware.  
42  
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Software License and Protocol Management  
6. During the second download evolution, the handset receives code  
from the TFTP server for system configuration and for its own  
settings. Once this second evolution is complete, the handset is  
ready to use.  
For future software upgrades, simply update the files that are stored  
on the TFTP server. Each time the handset is powered up, it will  
check with the TFTP server to ensure it has the proper software  
version.  
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43  
4
Programming the SIP Handset  
Features  
In order for the handset to function in the SIP environment, it  
downloads two files from the root directory of the SIP TFTP server  
during startup. The first file contains generic system information and  
is downloaded by every handset during the power-up sequence. A  
second file, unique for each handset, is then downloaded. It contains  
specific information for each handset such as username, password,  
and line appearances. Example files are available for download.  
Both of these files must be created or the example files must be  
customized according to the site’s configuration. This is usually done  
by the system integrator or administrator.  
SIP TFTP Server Configuration Files  
The two file types, generic and specific, are identical in format. Any or  
all of the configuration information can be contained in either file.  
Any information in the specific file that conflicts with the information  
in the generic file will take precedence over that in the generic file.  
Authentication information will be accepted from both files. For ease  
of administration, it is recommended both file types be utilized and  
that common settings be placed in the generic file..  
Guidelines  
The files are in plain text, US-ASCII. The general form of the  
configuration file data is “parameter = value.”  
The generic filename must be SIP_allusers.cfg.  
Each specific filename must have the form of SIP_[username].cfg  
where [username] is as assigned to each individual user by the  
system administrator (e.g. sip_3001.cfg). See SIP Registration in  
Chapter 2 SpectraLink 8002 Wireless Telephone Configuration  
,
section The Admin Menu.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Username requirements are: alphanumeric, no spaces, no  
punctuation, case is ignored, 1-16 characters.  
The generic file should contain proxy server information and  
other SIP system data.  
The specific file should contain data specific to each user such as  
authentication credentials and line appearance data.  
Some parameter lines accept more than one value, separated by a  
colon or semicolon character as defined in the following table.  
Any line that begins with a pound sign (#) is ignored.  
In general space characters are ignored. Space characters may be  
included in string values by replacing the space with “%20.”  
If necessary, other special characters may be included by using a  
hexadecimal representation: (%hh) where hh is the representation  
of the character.  
The lines in the .cfg file may appear in any order although  
maintenance may be simplified by preserving the order in the  
supplied example file.  
Create or modify each of the files according to the following  
instructions.  
The generic file (sip_allusers.cfg)  
The generic configuration file provides system information common  
to all handsets.  
The handset-specific files (e.g. sip_3001.cfg)  
The handset-specific configuration file provides specific information  
for the handset to identify itself and communicate to other phones.  
Each handset must have its own file with a unique filename. You may  
use the same parameters as the generic file when programming the  
handset files if you wish to override a common setting.  
You must configure a unique handset file for each handset being  
deployed. Typically each of these files is named with the extension  
number or name of the person assigned the handset. For example  
John Doe’s handset could have a handset filename of  
sip_JohnDoe.cfg.  
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Programming the SIP Handset Features  
Proxy server commands  
Use the following parameters when programming the configuration  
files. See the sample configuration files following this table for more  
detailed information.  
Parameter  
Value  
Description  
Notes  
PROXYn_ADDR  
xxx.xxx.xxx.xxx: Proxy address. One  
n = 1, 2, 3  
pppp  
or  
proxy address is  
required but  
xxx.xxx.xxx.xxx = IP address  
pppp = port (optional, 5060 is  
the default)  
additional proxy  
addresses may be  
used to register  
secondary line  
appearances.  
proxyname:pppp  
Domain name  
proxyname = proxy server  
name (DHCP only)  
PROXYn_DOMAIN  
Domain served by  
this proxy server.  
n = 1, 2, 3  
DOMAIN = [example:  
spectralink.com]  
Can be omitted if a specific  
proxy domain name is not  
defined at the proxy server. If  
omitted, defaults to the IP  
address of the proxy server  
(see above)  
PROXYn_TYPE  
Asterisk  
SER  
Specify the  
Used by the handset to  
manufacturer of each perform proxy-specific actions  
defined proxy server. based on known behavior for  
specific proxy types. Omit this  
parameter if the value is not  
Asterisk or SER.  
PROXYn_KEYPRESS_2833  
*enable  
disable  
Controls generation  
of in-stream  
n = 1, 2, 3  
RFC2833 formatted  
key press events.  
Match what is  
required by your  
PBX. See RFC2833.  
See config file  
*default (in  
example file)  
Must be disabled for OAI.  
example for more  
information.  
PROXYn_KEYPRESS_INFO enable  
disable  
Controls generation  
of SIP INFO requests  
to the SIP server for  
keypress events.  
n = 1, 2, 3  
Must be enabled for OAI.  
Normally enabled.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Parameter  
Value  
Description  
Notes  
PROXYn_REREG_SECS  
35 seconds to  
3600 seconds  
The requested  
n = 1, 2, 3  
expiration interval in  
REGISTER request  
messages.  
If the server has a lower  
maximum setting or a higher  
minimum setting than that  
requested, the server  
*default 3600  
seconds  
response takes precedence.  
See example file  
n = 1, 2, 3  
PROXYn_KEEPALIVE_SECS 0 or 10 to 3600 Specifies that the  
seconds  
handset should send  
keepalives to the  
PROXYn server.  
The keepalive interval  
defaults to ZERO which  
disables the feature.  
*default = 0  
When specified, the interval  
can be set to zero or to 10 to  
3600 seconds.  
If a keepalive fails to get a  
response within the SIP 32  
second timeout, then  
keepalives are terminated  
until the next successful  
registration to the proxy.  
See example file  
PROXYn_HOLD_IP0  
*enable  
disable  
Controls setting of the n = 1, 2, 3  
media stream IP  
Use for compatibility with  
destination address  
to 0 (zero) when a  
call is put on hold.  
See config file  
older SIP servers that may  
not recognize newer stream  
attribute parameters for  
HOLD status.  
*default (in  
example file)  
example for more  
information.  
PROXYn _MAIL_SUBSCR  
[email protected]. Contact to whom the n = 1, 2, 3  
xxx.xxx  
handset should  
subscribe for mail  
notification. See  
config file example for  
more information.  
name = mail server contact  
name.  
or  
xxx.xxx.xxx.xxx = IP address.  
sip:name@  
domain  
Domain where the mail  
resides1.  
1 For mail notifications, in general you will need to define only one contact parameter for each proxy. If the proxy server  
automatically creates and renews subscriptions when the handset registers, then only the PROXYn _MAIL_NOTIFY contact need be  
specified. If the handset must subscribe to a particular contact to get mail notification, then only the PROXYn_MAIL_SUBSCR  
contact needs to be specified.  
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Programming the SIP Handset Features  
Parameter  
Value  
Description  
Notes  
PROXYn_MAIL_ACCESS  
[email protected]. Contact to whom the n = 1, 2, 3  
xxx.xxx  
handset should invite  
to access the mail  
center. This is the  
main voicemail dial  
number.  
name = mail server contact  
name.  
xxx.xxx.xxx.xxx = IP address  
or  
sip:name@  
domain  
Domain where the mail  
resides.  
PROXYn _MAIL_NOTIFY  
[email protected]. Contact from whom  
n = 1, 2, 3  
xxx.xxx  
mail notification  
name = mail server contact  
name.  
originates. See config  
file example for more  
information.  
xxx.xxx.xxx.xxx = IP address.  
or  
sip:name@  
domain  
Domain where the mail  
resides.  
AUTH  
username;  
password  
Credentials.  
username = The dial number  
or string that identifies the line  
appearance. Generally an  
extension or phone number.  
[see warning note below]  
In general credentials  
are needed for each  
registered line.2.  
password = a secure  
password created by the  
system administer which  
enables a handset to register  
and/or function.  
CODECS  
LINEn  
codec1, codec2 Comma-separated  
list of supported  
Defaults to “g711u, g711a”. if  
either is omitted it will be  
added to the end of the list.  
codecs in order of  
preference.  
username  
The dial # or name.  
n = 1, 2, 3, 4, 5  
The registered contact  
becomes:  
sip:username@domain  
LINEn _PROXY  
LINEn _CALLID  
i
SIP proxy server for  
this line.  
n = 1, 2, 3, 4, 5  
i = the number of the proxy  
server 1, 2, 3.  
callerid  
String that displays at n = 1, 2, 3, 4, 5  
the far end.  
callerid = the text that will  
display as the caller ID on the  
called handset.  
2 WARNING: providing credentials by using the AUTH parameters in the configuration files is a security risk and should be  
avoided by entering usernames and passwords in admin menu or by allowing the user to login at startup time. Credentials entered  
here are in plain text and accessible by anyone who can access the TFTP server files. Credentials stored in the SIP server or in the  
handsets are protected.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Parameter  
Value  
Description  
Notes  
FAVORITE  
Dialstring;  
identifier  
Phonebook list of  
numbers accessible  
from the Favorites  
menu. Favorites in  
the allusers file will be  
present in the  
Up to 8 entries permitted  
which may be divided  
between generic and phone  
specific files.  
Dialstring = complete SIP URI  
or local extension #  
Favorites on all  
Identifier = name. If omitted,  
the dial string appears on  
Favorites menu.  
handsets. See config  
file example for more  
information.  
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Programming the SIP Handset Features  
Sample Configuration Files  
Configuration files are illustrated below. These files are available as a  
download from the software updates site and may be customized for  
your application. Please note that these are merely samples and will  
not work on your system as written here or as downloaded. Your  
configuration files must be locally programmed according to your site  
requirements.  
SIP_allusers.cfg  
# SIP ALL USERS Configuration file example  
# Configuration file format example with explanatory text  
# Codec preference order only. This does not enable/disable codecs  
# (Optional)  
# can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc.  
# if g711u is omitted it will be added to end of list.  
# if g711a is omitted it will be added to end of list after u.  
CODECS = g711u, g711a  
# One PROXYn (PBX/Call Server) is required, additional ones are optional as  
# you can register secondary line appearances with other PROXY servers  
PROXY1_ADDR  
#PROXY2_ADDR  
= 10.0.0.138:5060  
= 172.29.0.140:5060  
#ProxyDomain can be omitted if a specific proxy domain name is not defined at  
the  
# proxy server. If omitted, the ProxyDomain defaults to the IP address of the  
# proxy server.  
# (below are examples of different ways to specify a domain)  
#PROXY1_DOMAIN = plcmengr.com  
#PROXY1_DOMAIN = 10.0.0.138  
#PROXY1_DOMAIN = axlx.engr.local  
# PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center  
# notifications  
# This is needed only if the user is not subscribed automatically at  
# registration.  
# It is almost never required in current versions of Asterisk to specify  
# this.  
# If you are using Asterisk (non-business edition) before v1.2, this is  
# necessary.  
# This example is actually specific for a line number:3001  
#PROXY1_MAIL_SUBSCR = sip:[email protected]  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
# PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center  
# notifications  
# This option is deprecated and no longer needed in versions beyond  
# e/h340/i640 phones v108.011, Polycom 8002 phones v130.001, and Polycom  
# 8020/8030 phones 131.001.  
# Examples:  
#PROXY1_MAIL_NOTIFY = [email protected]  
#PROXY1_MAIL_NOTIFY = sip:[email protected]  
# PROXY1_MAIL_ACCESS is the main voicemail dial number  
# Examples:  
# PROXY1_MAIL_ACCESS = 7999  
# PROXY1_MAIL_ACCESS = sip:[email protected]  
# PROXY1_MAIL_ACCESS = [email protected]  
PROXY1_MAIL_ACCESS = 7999  
#PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key  
# press events. Normally you want this to be disabled for Asterisk but it  
# depends on your configuration and what you want to be able to do.  
# If you are going to do OAI integration, this must be disabled.  
# The default is disable  
PROXY1_KEYPRESS_2833 = disable  
#PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP  
# server for keypress events. Normally you want this to be enabled.  
# If you are going to do OAI integration, this must be enabled.  
# The default is enable  
PROXY1_KEYPRESS_INFO = enable  
# PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0.0.0.0  
# when a call is put on hold.  
# PROXYn_HOLD_IP0 is not required for current versions of Asterisk.  
# For older PBXs that require this, set this to enable  
#PROXYn_HOLD_IP0 = enable  
# PROXY1_PRACK enables ACK'd provisional responses to INVITE requests. The  
# PRACK mechanism will be used if this switch is enabled and the Proxy server  
# specifies support for the PRACK mechanism. PRACK is NOT SUPPORTED in  
# current versions of Asterisk, but is to be supported on subsequent  
# versions. PRACK should not be required on local area networks.  
PROXY1_PRACK = disable  
# PROXYn_KEEPALIVE_SECS specifies that the phone should send Keep alives to  
# the PROXYn server. It can be set to 0 or anywhere from 10 to 3600  
# seconds. The default value (which is applied if no parameter is supplied  
# in this file) is 0 which means the phone will not send keep_alives to  
# PROXYn.  
# If the phone fails to get a keepalive response within the SIP 32 second  
# timeout, the keepalives are terminated for that PROXY until the next  
# successful registration to the PROXY.  
#
# This parameter is REQUIRED on Asterisk Business Edition with the Polycom  
# 8002 phone but not with the Polycom 8020/8030 phones. This is because  
52  
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Programming the SIP Handset Features  
# Linux, the OS running Asterisk, has a ARP Cache flushing mechanism. This  
# feature serves to refresh the ARP Cache for the 8002 phones. For 8020 and  
# 8030 phones, the ARP Cache is refreshed by the SVP server. 8020/8030  
# phones do not know how to parse this parameter.  
#
# The value of this parameter for 8002 phones should be just less than the  
# minimum ARP Cache flushing time on the Linux box running Asterisk. For  
# Redhat this minimum flushing time is 15 seconds, so the parameter needs to  
# be set for 14 seconds or less. For other Linux Distributions, you may  
# have to determine what this minimum value is, however 14 seconds should  
# work fine.  
#
# The lower this setting, the more the impact on the 8002's standby battery  
# life.(8002 phones running version 130.003 and earlier code ignore this  
# parameter if present)  
# (8020/8030 phones ignore this parameter if present no matter the SW  
# version)  
PROXY1_KEEPALIVE_SECS=14  
# PROXYn_REREG_SECS specifies the re-registration interval for a PROXY.  
# This is the requested expiration interval sent in the REGISTER request  
# message. It can be set to anything between 35 and 3600 seconds.  
# The default value (which is applied if no parameter is supplied in this  
# file) is 3600 which means the phone will attempt to register every 3580  
# seconds, if the server's response interval doesn't take precedence (see  
# below).  
#
# If the server has a lower maximum setting or a higher minimum setting that  
# this value then the server's response will take precedence and this  
# parameter will be ignored.  
#
# The phone will always attempt to re-register with the PROXY 20 seconds  
# prior to the expiration interval. Thus, if this parameter is set to 35  
# seconds, and the server's response interval doesn't take precedence, then  
# the phone will attempt to re-register every 15 seconds.  
#
# The lower this setting, the more the impact on the 8002's standby battery  
# life.  
# (8002 phones running version 130.003 and earlier code ignore this  
# parameter if present)  
#(8020/8030 phones ignore this parameter if present no matter the SW version)  
PROXY1_REREG_SECS=3600  
# Favorites in the allusers file will be present in the favorites on all  
# handsets  
# The username can be blank and can include escaped chars  
# Useful features can be included such as call forwarding or dialing  
# voicemail  
# FAVORITE = dial_string; username  
FAVORITE = 1234; Site Security  
FAVORITE = *98; Call Forwarding  
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53  
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Sample handset-specific file  
# Configuration file format example  
# Codec preference order only. This does not enable/disable codecs.  
# (Optional) can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc.  
# if g711u is omitted it will be added to end of list.  
# if g711a is omitted it will be added to end of list after u.  
#CODECS = g711u, g711a  
# One PROXYn (PBX/Call Server) is required, additional ones are optional as  
# you can register secondary line appearances with other PROXY servers  
#
#PROXY1_ADDR  
#PROXY2_ADDR  
= 10.0.0.138:5060  
= 172.29.0.140:5060  
# ProxyDomain can be omitted if a specific proxy domain name is not defined  
# at the proxy server. If omitted, the ProxyDomain defaults to the IP address  
# of the proxy server.  
# (below are examples of different ways to specify a domain)  
#PROXY1_DOMAIN = plcmengr.com  
#PROXY1_DOMAIN = 10.0.0.138  
#PROXY1_DOMAIN = axlx.engr.local  
# PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center  
# notifications  
# This is needed only if the user is not subscribed automatically at  
# registration.  
# It is almost never required in current versions of Asterisk to specify  
# this.  
# If you are using Asterisk (non-business edition) before v1.2, this is  
# necessary.  
# This example is actually specific for a line number:3001  
#PROXY1_MAIL_SUBSCR = sip:[email protected]  
# PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center  
# notifications  
# This option is deprecated and no longer needed in versions beyond  
# 8002/e340/h340/i640 handsets v108.011, Polycom 8002 phones v130.001, and  
# Polycom 8020/8030 phones 131.001.  
# Examples:  
#PROXY1_MAIL_NOTIFY = [email protected]  
#PROXY1_MAIL_NOTIFY = sip:[email protected]  
# PROXY1_MAIL_ACCESS is the main voicemail dial number  
# Examples:  
# PROXY1_MAIL_ACCESS = 7999  
# PROXY1_MAIL_ACCESS = sip:[email protected]  
# PROXY1_MAIL_ACCESS = [email protected]  
#PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key  
54  
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Programming the SIP Handset Features  
# press events. Normally you want this to be disabled for Asterisk but it  
# depends on your configuration and what you want to be able to do.  
# The default is disable  
#PROXY1_KEYPRESS_2833 = disable  
# PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP  
# server for keypress events. Normally you want this to be enabled.  
# The default is enable  
#PROXY1_KEYPRESS_INFO = enable  
# PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0.0.0.0  
# when a call is put on hold.  
# PROXYn_HOLD_IP0 is not required for current versions of Asterisk.  
# For older PBXs that require this, set this to enable  
#PROXYn_HOLD_IP0 = enable  
# PROXY1_PRACK enables ACK'd provisional responses to INVITE requests. The  
# PRACK mechanism will be used if this switch is enabled and the Proxy server  
# specifies support for the PRACK mechanism. PRACK is NOT SUPPORTED in  
# current versions of Asterisk, but is to be supported on subsequent  
# versions. PRACK should not be required on local area networks.  
#PROXY1_PRACK = disable  
# ////////////////////////  
# ////// ABOVE this line should probably be in the sip_allusers.cfg file  
# ////// with items uncommented in this file only for overriding a setting  
# ////// for a particular user.  
# ////////////////////////  
# Authentication credentials  
# (Normally not stored in this file for security reasons)  
# AUTH = username; password  
AUTH = 3001; 3001  
# Line definitions  
# Each definition should have LINEn, LINEn_PROXY and LINEn_CALLID  
# LINEn is the dial number  
# LINEn_PROXY is the PROXYn server this line should register with, typically  
# defined in sip_allusers.cfg.  
# LINEn_CALLID is shown on the standby display of 8020/8030 phones but not  
# 8002 or e/h340/i640 phones. The Asterisk Server converts the callID  
# information to alternative forms defined in the Asterisk configuration  
# files for display at the far end of a phone call.  
# Up to 5 line definitions can be made for each user  
# Line definitions do not necessarily have to have different extensions  
LINE1  
= 3001  
LINE1_PROXY = 1  
LINE1_CALLID = Mouse, Mickey  
# Two lines may map to the same extension to allow second incomming calls.  
LINE2  
= 3001  
LINE2_PROXY = 1  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
LINE2_CALLID = Brady, Marsha  
LINE3  
= 3002  
LINE3_PROXY = 1  
LINE3_CALLID = Drew, Nancy  
#LINE4  
= 804  
#LINE4_PROXY = 3  
#LINE4_CALLID = Sip User 4  
#LINE5  
= 1014  
#LINE5_PROXY = 2  
#LINE5_CALLID = Sip User 5  
# Favorite Dialed Number list.  
# You can define up to 8 total entries including any defined in  
# sip_allusers.cfg.  
# You can enclose a string in quotes to allow for spaces.  
# Each favorite can be complete SIP URI  
# Format is:  
# FAVORITE = dial_string; username  
#
# The username can be blank and can include escaped chars.  
FAVORITE = 3001; Bob  
FAVORITE = 3032; Jill in Accounting  
FAVORITE = 3013; SoundPoint 3013  
FAVORITE = 3020; Jane  
FAVORITE = 93035551212; Richard's Cell  
56  
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5
Using the SIP Handset  
The Handset Display  
Overview  
When active, the handset screen has six rows that display information  
in this format:  
Row # Information provided  
1
2
3
4
5
6
Icons  
Line number  
Instructions  
Call one info  
Call two info or dial aids  
Softkeys  
Row 1 displays signal, battery, voicemail and line number icons. Row  
2 displays the line number of the line for which information is being  
displayed. Row 3 displays instructions where needed. Two calls are  
permitted on each line. Row 4 displays information for call one and  
row 5 displays information for call two. Row 5 is also used to provide  
dialing aid for call one. Row 6 displays available softkeys.  
The SpectraLink 8002 Wireless Telephones support a two to four line  
display of up to 19 alphanumeric characters. Display information  
provided by the proxy server when the handset is off-hook, such as  
calling party identification, will be processed and put on the handset  
display.  
Line indicators  
The line indicators on the handset will convert to a solid or flashing  
number to indicate the line is in use or ringing. The number or text  
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57  
       
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
associated with the line is displayed on the handset by pressing the  
LINE key.  
Handset icons  
Indicator  
Function  
The signal-strength icon indicates the strength of the signal from the AP and can  
assist the user in determining if the handset is moving out-of-range of that AP.  
The voicemail icon is activated when a new voicemail message is received if the  
feature is supported by the proxy server.  
The battery icon indicates the amount of charge remaining in the Battery Pack.  
When only one bar remains, the Battery Pack should be charged.  
Locked  
Locked indicates that the keypad is locked to prevent accidental activation. Use  
the Unlk softkey plus the # key to unlock it.  
[No Service  
message]  
If warning tones are not disabled, a falling tone alarm will sound and a  
descriptive message displays when the handset cannot receive or place calls.  
You may be outside of the covered area. Walk back into the covered area. The  
in-service rising tone indicates service is reestablished.  
The download icon indicates that the handset is downloading code. This icon  
only appears while the handset is running the over-the-air downloader. It  
appears to the right of the signal strength icon in the same location as the  
voicemail icon.  
Signal strength  
The signal-strength icon indicates the strength of the signal from the  
AP and can assist the user in determining if the handset is moving out  
of range. It is always present on the display in the upper left corner.  
Battery charge  
The battery icon indicates the amount of charge remaining in the  
Battery Pack. There are three levels and when only one level remains,  
the Battery Pack needs to be charged. It is always present on the  
display in the upper right corner.  
Voicemail  
The voicemail icon is activated whenever any of the specified mail  
subscribers/notifiers (see SIP configuration files) sends notification to  
the handset that new messages are available. By activating the LINE  
menu, and observing which lines are flagged with a plus (+) sign, the  
user can determine which proxy has outstanding mail.  
The system administrator defines access to voicemail.  
58  
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Using the SIP Handset  
Download  
Indicates that the handset is checking for or downloading code. This  
icon only appears while the handset is running the over-the-air  
downloader. It appears to the right of the signal-strength icon in the  
same location as the voicemail icon.  
Ringing and tones  
The ringing type (normal or vibrate) is selected by the handset user.  
The audible and vibrating ringer on the handset will follow the  
protocol command provided by the PBX via the proxy server if the  
user selects PBX cadence described in the User-defined Preferences  
section.  
Handset modes  
Standby mode (on-hook)  
In standby mode, the handset is waiting for an incoming call or for  
the user to place an outgoing call. The extension number is shown on  
the display and there is no dial tone. In this mode, the handset is  
conserving battery power and wireless LAN bandwidth.  
By default, the username assigned to line 1 is displayed on the  
standby screen.  
Active mode (off-hook)  
When an incoming call occurs, the handset will ring, and the handset  
enters the active mode. The handset will ring according to user  
preference as specified in the standby menus. The ringing can be  
silenced by pressing the End Call key. If you do not wish to accept the  
call, press the Rej softkey. The SIP server (if present) will redirect the  
call as configured by the system administrator, often to voicemail.  
(Treated like the handset is busy.)  
The handset is in the active mode when an incoming call is answered  
by pressing the Start key or when it is in communication with the SIP  
server without being in an active call.  
When an incoming call occurs during an active call, the handset will  
play the second call ringing sound until the call is answered, the caller  
hangs up, or the call transfers to voicemail. If End Call is pressed, the  
first call is terminated and the handset reverts to a full ring.  
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59  
   
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
The active modes utilize the most bandwidth and battery power. To  
conserve these resources, return the handset to the standby mode  
when a call is completed by pressing the End Call key.  
Messaging mode  
If text messaging functions have been programmed, as in a nurse call  
system, the handset is able to receive text messages. While these  
messages are being accessed, the handset is in messaging mode.  
Incoming calls will ring with the second call ringing sound.  
Messaging mode uses more battery power than standby mode, but  
less than Active mode.  
Softkeys  
Softkey functions change as the state of the handset changes. Softkeys  
are displayed only when they are available to be activated. Softkeys  
make common PBX functions available on the handset. For example, a  
call may be placed on hold, the handset may be muted, and a second  
line may be activated for an outgoing call or a second call on the same  
line may be answered. Calls may also be transferred to another  
number, either as a consulted transfer or without consult. Other  
handset features (DND, Transfer) may be accessed by pressing the  
FCN key.  
Number dialing may be specified as alpha or numeric code by  
pressing Start Call plus the MENU key. Select Alpha Dialing if letters and  
symbols are to be entered in the dialing string.  
Softkey Name  
Displayed…  
Press to…  
Answ  
Answer  
When a call is incoming on  
the selected line.  
Answer the call (equivalent to  
START key).  
Bksp  
Backspace character  
Entering a dial number.  
Delete the character prior to the  
cursor position.  
Back  
Del  
Back one screen  
Delete  
Displaying a menu.  
Editing dial number.  
Exit the menu.  
Delete the character to the left of  
the cursor.  
Dial  
End  
Favr  
Dial Call  
End Call  
Favorites  
A dial number is being  
entered on the selected line.  
Initiate a phone call to the  
entered dial number.  
An active call on the selected Terminate the call without going  
line.  
back to standby mode.  
Prior to entering the first  
Activate the Favorites menu.  
character of a dial number.  
60  
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Using the SIP Handset  
Softkey Name  
Displayed…  
Press to…  
Fwd  
Forward Definition  
Prior to entering the first  
character of a dial number.  
Delete a previously defined  
forward destination.  
Or initiate definition of a new  
forward destination.  
Hold  
Msg  
Hold  
In an active call.  
Place the call on hold. The line  
status shows x when the call is  
on hold or * when audio is  
flowing.  
Message  
Initial dial screen when new  
line is selected and a dial  
tone is active prior to  
Initiate a call to the specified  
message center contact address  
for retrieval or administration of  
entering first character of the voicemail.  
number to be dialed3.  
Mute  
OK  
Toggle muting  
OK  
When in an active call.  
Toggle audio transmission to the  
far end. The line status shows *  
when not muted or x when  
muted.  
Power up registration if  
username is not configured  
in admin menu.  
Send the username and  
password to the SIP server for  
authorization to register the  
handset.  
Redl  
Rej  
Redial  
Reject  
Prior to entering the first  
character of a dial number.  
Redial the last number that was  
dialed.  
Incoming call on the selected Reject the incoming call. The SIP  
line.  
server will then redirect the call  
elsewhere if configured to do so.  
Rsme  
Save  
Resume  
Save  
In an active call and you  
have placed the call on hold  
or in standby mode if any call went on hold when another line  
is on hold.  
Resume a call that was  
previously placed on hold or that  
was activated.  
Entering a dial number as a  
forward destination.  
Save the dial number as the  
forwarding destination for the  
selected line.  
3 Appears only if the PROXYn_MAIL_NOTIFY is configured. A message center contact address must be defined for the proxy used  
by the selected line.  
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61  
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Menus  
Line menu  
The Line menu allows you to activate a call on a selected line or to  
view the status of lines.  
View the five line appearances by pressing the LINE key. The line  
number and extension number of the first four lines are displayed.  
Press the LINE key again to view the fifth line. Active lines are in bold  
face. Defined but unregistered lines are faded. Lines that have been  
forwarded are prefixed with the greater-than character (>) followed  
by the forwarding destination.  
Pressing the LINE key from the active mode displays a menu of line  
appearances as programmed in the SIP TFTP configuration file. The  
LINE key can be pressed while the handset is in the standby mode to  
activate the handset and to activate a new call on the selected line.  
The currently selected line is indicated by an asterisk (*). Lines for  
which the corresponding proxy server has outstanding new mail are  
flagged with plus (+) characters. Lines that should be registered to a  
proxy but have failed registration for any reason are displayed in  
faded text and are not selectable from the menu.  
Exit the LINE display by pressing a line number key to start a new call  
on the selected line and put any other call on hold, or by pressing the  
End Call key to exit without starting a new call. Press the More softkey  
to page through additional items on the Line menu.  
Favorites menu  
The Favorites menu provides access to a predefined list of dial  
numbers. The list is programmed by the system administrator and  
may include common or handset-specific entries. For handset-specific  
entries, the user must provide a list of numbers to the system  
administrator for programming. Numbers on the Favorites list cannot  
be programmed in or through the handset by the end user.  
The Favorites list can include either complete dial numbers for named  
parties or partial numbers that need additional data entry. Here is a  
partial entry example: If a PBX feature access code for call forwarding  
is defined in the Favorites list but you need to add the forwarding  
62  
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Using the SIP Handset  
destination information before sending the call to the PBX to activate  
the feature, you can create a Favorite with the access code only.  
Access the Favorites list while in a dialing state by pressing the Favr  
softkey to display a menu of pre-defined numbers or names that can  
be dialed (as programmed in the SIP TFTP configuration file.) When  
an item is selected from the list, the dial number is displayed. You  
may edit or add digits to the displayed number if necessary before  
pressing START to place the call. When using the Favorites menu to  
perform a blind transfer to someone on the list, select an entry from  
the Favorites menu and then press FCN and select Transfer.  
FCN menu  
Pressing the FCN key from the active mode displays a list of telephony  
options available to the user. Included here are transfer and do-not-  
disturb functions.  
The FCN menu is accessible while in the active mode and provides  
these features:  
Transfer  
Do Not Disturb  
Set/Clear Forward  
[defined option 1]  
OAI functions are automatically added as items at the  
end of this menu if defined on an OAI server.  
[defined option 2]  
[defined option 3]  
Items on this menu are accessible through navigation and selection  
keys or through short-cut keys as displayed with the menu items.  
MENU display  
Pressing the MENU key from the active mode allows you to set the  
dialing mode to either numeric only or alphanumeric entry.  
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63  
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Handset Operation  
Alphanumeric dialing  
During dialing the carat (^) indicates the insertion point for the next  
character. Up to 80 characters may be entered with automatic  
scrolling. While in alphanumeric mode, alphabetic characters can be  
entered by repeatedly pressing the 1 through 9 keys. Punctuation  
characters are available by repeatedly pressing the asterisk (*), zero  
(0) or pound (#) keys. Row 5 displays the available characters as the  
key is pressed. Pausing will enter the highlighted character in the dial  
string. A space character is available on the pound key or by pressing  
the >> softkey when the insertion point is at the end of the dial string.  
The << and >> softkeys may be used to position the insertion point for  
editing the entry. Press the Dele softkey to delete the character prior to  
the insertion point.  
Feature activation  
If you want to…  
Then…  
Turn the handset on  
Press and hold the END key until two chirps sound.  
Turn the handset off  
Press and hold the END key. One chirp will sound. If you are in a call, hang  
up first, then turn off the handset.  
Unlock the keypad  
Lock the keypad  
Press the Unlk softkey, then #.  
While in standby mode press FCN, then Select.  
64  
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Using the SIP Handset  
If you want to…  
Then…  
Place a call  
1 Press the START key and wait for a dial tone.  
2 Dial the numbers and press START. Listen for the ring to indicate the  
alerting of the called party.  
Note: Line 1 is the default line  
Example:  
1
Line 1 [your dial number]  
*To: [dialed number]  
Hold Rej  
Mute  
Place a second call on  
the same line  
Only outgoing calls are permitted as the second call on a given line. If there  
is an incoming call to the number assigned to the line, the caller will get a  
busy tone and be routed to voicemail or to the second appearance of that  
call number, if defined.  
1 To access the second call dial tone, press LINE + [the line number].  
2 Dial the number for the second call.  
3 Press START to place the call.  
4 When a second call is active on the same line appearance, the second  
call appears below the first on the handset display.  
5 Use LINE + [the line number] to toggle between calls. The selected call  
is in bold type the other call is faded.  
Example:  
The following example shows an active incoming call as call one on line 1  
(Fr or From) and an outgoing call on hold as call two on line 1 (To). The  
bold text on row 4 indicates that call one is the currently selected call and  
that any softkeys or menu functions will apply to call one. The asterisk (*) on  
row 4 indicates that audio is currently flowing for call one.  
1
Line 1 [your dial number]  
*Fr: [caller ID of caller]  
=To: [number you dialed]  
Hold  
Mute End  
Place a call on a  
different line  
1 Press START and listen for dial tone and then press LINE.  
or to predial the number just press the LINE key.  
2 Navigate to desired line and press Select.  
3 Dial the number.  
4 Press the Dial softkey or START to initiate the call.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
If you want to…  
Then…  
Place a call from  
Favorites menu  
1 Press START.  
2 Listen for dial tone.  
3 Press Favr softkey.  
4 Use the side buttons to find and select desired entry.  
5 Edit entry if needed.  
6 Press START to place the call.  
Answer/Reject a call  
When the handset rings, the line’s icon will flash and row 2 will display the  
line number and your dial number. Row 4 will display Fr (From) and the  
caller ID of the incoming call.  
1 Press START or the Answ softkey to answer the call.  
or  
2 Press Rej to reject the call and allow the SIP server to redirect the call  
elsewhere, usually to voicemail.  
Example:  
1
Line 1 [your dial number]  
Fr: [caller ID]  
Answ Rej  
When the call is answered an asterisk (*) displays at the start of row 4 which  
indicates that this line is in an active call with established audio connection.  
The softkeys for Hold, End and Mute appear.  
Example:  
1
Line 1 [your dial number]  
*Fr: [caller ID]  
Hold  
Mute End  
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Using the SIP Handset  
If you want to…  
Then…  
Place a call on hold  
Press the Hold softkey.  
When a call is placed on hold, an equal character (=) replaces the asterisk  
(*) and the Rsme softkey replaces the Hold softkey. Press Rsme to return to  
the call.  
Example:  
1
Line 1 [your dial number]  
=Fr: [caller ID]  
Rsme  
Mute End  
Press the Mute softkey. When the handset is muted, an x character replaces  
the asterisk (*). Press the Mute softkey again to restore audio pickup.  
Mute/Unmute a call  
Silence the ring  
Press the END key to silence the loud ring and convert it to in-ear ringing.  
Loud ringing will resume when the next incoming call is received while the  
handset is in standby mode.  
Answer a call on a  
second line  
If another call comes in on a different line, the called line icon flashes and a  
tone sounds in the audio stream. In this example, a call is coming in on line  
2 and the line 2 icon is flashing.  
Example:  
1 2  
Line 1 [your dial number]  
*Fr: [caller ID]  
Hold  
Mute End  
1 To view the caller ID of the incoming call without interrupting the active  
call, press LINE + [the line number]. The display now shows information  
about the incoming call and you will continue hearing audio on the first  
call.  
Example:  
1 2  
Line 2 [your dial number]  
Fr: [caller ID]  
Answ Rej  
2 Press Answ or START to answer the incoming call and place the active  
call on the other line on hold. Pressing the Rej softkey will redirect the  
incoming call to voicemail or as otherwise programmed.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
If you want to…  
Then…  
Transfer a call (blind)  
1 While in a call, press FCN and then select Transfer (or press the  
shortcut key 1). (The current call will be placed on hold]. A new call will  
be started and you will hear a dial tone.)  
2 Press the digits for the number to which you wish to transfer the call or  
press the Favr softkey and select an entry from the Favorites menu..  
3 Press FCN 1 again. The call will be transferred to the number that you  
have entered and your call will be disconnected.  
Transfer a call  
(consulted)  
1 While in a call, press FCN and then select Transfer (or press the  
shortcut key 1). (The current call will be placed on hold]. A new call will  
be started and you will hear a dial tone.)  
2 Press the digits for the number to which you wish to transfer the call or  
press the Favr softkey and select an entry from the Favorites menu..  
3 Press Dial to establish a second call.  
4 When the party answers, have your conversation and then press FCN 1  
to transfer the held call and disconnect the first call and return to  
standby mode.  
Transfer a call to another  
call already on Hold  
1 While in a call, press FCN and then select Transfer (or press the  
shortcut key 1). The current call will be placed on hold and you can  
converse with the party on the second line.  
2 Have your conversation and then press FCN 1 to transfer the held call  
and disconnect the first call and return to standby mode.  
Forward all calls  
Calls may be forwarded on a per-line basis. The LINE display will indicate if  
a line is forwarded by a > character followed by the destination address. If  
any line is forwarded, the standby screen will display forwarding status. If  
the do-not-disturb feature is enabled, the forwarding status will be pre-  
empted by the Do Not Disturb display.  
1 Press LINE + [the line number].  
2 Press the Fwd softkey and enter the forwarding destination.  
3 Press the Save softkey to save the forwarding destination.  
If a given contact number has multiple appearances on the handset, forward  
the lowest line appearance. All calls to that number on any line appearance  
will then be forwarded.  
Clear forwarding on a  
line  
1 Press LINE + [the line number],  
2 Press the Fwd softkey and enter the forwarding destination.  
3 Press the Fwd softkey again.  
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Using the SIP Handset  
If you want to…  
Then…  
Listen to voicemail  
When any proxy has outstanding messages, the voicemail icon will display.  
The LINE menu will display a plus (+) indication when there is a new  
voicemail for that line. Indications are cleared when the handset receives  
notification that all new voicemail messages have been read.  
1 Press START and dial the number assigned to message retrieval and  
press START again.  
2 Follow system instructions to retrieve messages.  
Alternately, if a PROXYn_MAIL_ACCESS value has been configured for the  
corresponding proxy, the voicemail system can also be accessed by  
pressing the Msg softkey, which will appear after selecting a line and before  
beginning to dial.  
Do Not Disturb  
Press FCN 2. The handset will not ring for new incoming calls.  
(reject all incoming calls)  
When the do-not-disturb feature is enabled, the standby screen will display  
Do Not Disturb.  
Press FCN 2 again to resume ringing for new incoming calls.  
Clear Do Not Disturb  
Redial the last number  
you dialed  
1 Press START.  
2 Press Redl.  
3 Verify that the displayed number is the one you want and the line # is  
valid.  
4 Press START.  
Activate a registered OAI  
function on an OAI  
server  
1 Press START.  
2 Press FCN.  
3 Navigate to desired OAI function using Up and Down buttons.  
4 Select the OAI function using the Select button or shortcut key.  
Silence while ringing  
Press the END key to silence the ring.  
Adjust the  
headset volume  
While the headset is plugged in, press the up/down volume buttons on the  
side of the handset during the call.  
End the call  
Press the END key to return to the standby mode.  
Turn on the backlight  
The backlight comes on when any key is pressed or when there is an  
incoming call, and stays on for 10 seconds. It turns off if another key is not  
pressed for 10 seconds.  
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6
Testing a Handset  
Verify proper registration and operation of each handset by  
performing the following tests on each handset in an active wireless  
area.  
1. Power on the handset by pressing the END key. A series of  
messages will be displayed as the handset acquires the system.  
The handset should display the user extension.  
2. Place a call and listen to the audio quality. End the call by pressing  
the END key.  
3. Place a call to the handset and verify ring, answer, clear transmit,  
and clear receive audio.  
4. Use the softkeys to verify all softkey programmed features on the  
handset.  
5. Press the END key. Any line indicators should turn off and the  
extension number display will return.  
If any of these steps fails to operate as described, refer to Chapter 10  
Troubleshooting for corrective action.  
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7
Diagnostic Tools  
Run Site Survey, Diagnostics Mode and Syslog Mode are three diagnostic  
tools provided to assist the WLAN administrator in evaluating the  
functioning of the handset and the system surrounding it. Diagnostic  
tools are enabled in the Admin menu.  
Site Survey  
Site survey can be used to evaluate the facility coverage before  
certifying that an installation is complete. It can also be used at any  
time to evaluate coverage by testing signal strength, to gain  
information about an AP, and to scan an area to look for all APs  
regardless of ESSID. The information available through the site  
survey includes:  
ESSID  
Beacon Interval  
Information regarding support of 802.11d, 802.11g, 802.11h, and  
other 802.11 amendment standards as required.  
Current security configuration  
Start the site survey by selecting Run Site Survey from the Admin menu.  
The mode starts immediately.  
When the site survey is started, it is by default in “single ESSID”  
mode. When the Any softkey is pressed (softkey A), all APs regardless  
of ESSID are displayed, and the softkey changes to say MyID. Pressing  
the MyID softkey will revert to the “single ESSID” mode and change  
the softkey back to Any.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
The display has the following layout for “single ESSID” mode.  
1 1 1 1 1 1  
1 1 1 1 1 1  
1 1 1 1 1 1  
1 1 1 1 1 1  
A n y  
- 2 2  
- 2 2  
- 2 2  
- 2 2  
3 3  
3 3  
3 3  
3 3  
4 4 4  
4 4 4  
4 4 4  
4 4 4  
D e t l  
Where:  
111111 = The last three octets of the on-air MAC address for a  
discovered AP.  
22 = The signal strength for the specified AP.  
33 = The channel number of the specified AP.  
444 = The beacon interval configured on the specified AP.  
Any/MyID = Softkey to toggle between “single SSID” and “any  
SSID” mode.  
Detl/Smry = Softkey to toggle between the multiple AP  
(summary) display, and the single (detail) displays for each AP.  
The following screen shows how the display would look when there  
are three APs configured with an ESSID that matches that of the  
handset. The first has a signal strength of –28 dBm, is configured on  
channel 2, with a beacon interval of 100 ms. The second has a signal  
strength of –48 dBm, is configured on channel 6, with a beacon  
interval of 200 ms. The third has a signal strength of –56 dBm, is  
configured on channel 11 with a beacon interval of 100 ms.  
a b 7 b c 8  
2 a e 5 7 8  
2 a e 5 9 6  
- 2 8  
- 4 8  
- 5 6  
0 2  
0 6  
1 1  
1 0 0  
2 0 0  
1 0 0  
A n y  
D e t l  
When the “any ESSID” mode is selected, the summary display  
contains the first six characters of the AP’s ESSID instead of the  
beacon interval as in the example below. Also, the number of octets of  
the APs BSSID is reduced to 2 octets.  
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Diagnostic Tools  
a b 7 b  
2 a e 5  
2 a e 5  
- 2 8  
- 4 8  
- 5 6  
0 2  
0 6  
1 1  
A L P H A  
W S M T E S  
v
o i c e  
M y I D  
D e t l  
In detail mode the display would appear as follows. The left/right  
arrow keys (* and #) will move between AP indices.  
i
:
b b b b b b  
e e e e e e e e e e e  
r r r r r r r r r r + x x x x  
s n  
c h  
b c n  
D G H I  
r
r
r
m m m  
A n y  
G : g g g g  
P : p p p p  
S m r y  
Where:  
i = index of selected AP (value will be from 0 to 3 )  
bbbbbb = the last three octets of the BSSID for a discovered AP  
sn = signal strength in –dBm  
ch = channel  
bcn = beacon interval  
eeeeeeeeeee = SSID (up to first 11 characters)  
DGHI = 802.11 standards supported  
rrrrrrrr = rates supported. Basic rates will have a “b” following the  
rate  
+ = more rates are supported than those displayed  
xxxx = WMM or UPSD if those QoS methods are supported  
mmm = security mode  
G:gggg = group key security  
P:pppp = pairwise key security  
Any/MyID = softkey to toggle between “single SSID” and “any  
SSID” modes  
Detl/Smry = softkey to toggle between the multiple AP display  
(summary), and the single AP display (detail)  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Numbers scrolling across the handset display indicate AP information  
is being obtained. A Waiting message indicates the system is not  
configured properly and the handset cannot find any APs.  
Solving coverage issues  
Coverage issues are best resolved by adding and/or relocating APs.  
Overlap issues may be resolved by reassigning channels to the APs or  
by relocating the APs. See Chapter 10 Troubleshooting under Access  
Point Problems for more information.  
Diagnostics Mode  
The Diagnostics Mode is used to evaluate the overall quality of the link  
between the handset, AP, and infrastructure side equipment, such as  
proxy server. Unlike site survey, the Diagnostics Mode is used while  
the functional code is running, and during a call.  
When Diagnostics Mode is turned on in the Admin menu, the handset  
can display diagnostic screens any time it is active (in a call).  
Start the display of diagnostic information by pressing the MENU key.  
Pressing the MENU key multiple times will cycle through the various  
screens and the normal off-hook (proxy server) display. The numeric  
icon at the top of the display indicates what screen number is being  
displayed. For example, the first time the MENU key is pressed, the 1  
icon is shown, and the first set of counters is displayed. The next time  
it is pressed, the 2 icon is shown, and the next set of counters is  
displayed. The screens will be cycled through in this fashion until  
there are no more screens to be displayed, after which the screen  
returns to the normal off-hook proxy server screen.  
Note that the normal use of the MENU key is not available if Diagnostics  
Mode is enabled.  
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Diagnostic Tools  
The screens provided by the Diagnostics Mode include:  
Screen 1  
M i s s e d R c v C n t  
M i s s e d X m t C n t  
R x R e t r y C o u n t  
T x R e t r y C o u n t  
n n n n n  
n n n n n  
n n n n n  
n n n n n  
Missed receive packet count since power up (MissedRcvCnt)  
Missed transmit packet count since power up (MissedXmtCnt)  
Receive retry count since power up (RxRetryCount)  
Transmit retry count since power up (TxRetryCount)  
Screen 2  
J i t t e r  
n n n n n  
n n n n n  
m n e m o  
L a s t R a t e  
G a t e w y T y p e  
Jitter is the average error or “wobble” in received packet timing,  
in microseconds (jitter)  
Last successful transmit data rate (LastRate)  
Gateway type (not used)  
Screen 3  
C : m m m m  
1 : m m m m  
2 : m m m m  
3 : m m m m  
c h  
c h  
c h  
c h  
- s s  
- s s  
- s s  
- s s  
a i d  
m n e m  
m n e m  
m n e m  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Screen 3 contains a list of the APs that are heard and the following  
parameters from each AP:  
Indicator as to whether this is the current AP, or an index into the  
list of other APs heard (C indicates current).  
Last 2 octets of the MAC address of the AP (mmmm)  
Channel number (ch)  
Signal strength (ss)  
Either the 802.11 Association ID (aid) from the current AP or a  
mnemonic (mnem) for the reason code indicating why the handset  
did not hand off to this other AP.  
Where:  
AP mnem: a mnemonic indicating the reason code:  
Unkn: reason unknown  
Weak: signal strength too weak  
Rate: one or more basic rates not supported  
Full: AP can not handle bandwidth requirements  
AthT: authentication timeout  
AscT: association timeout  
AthF: authentication failure  
AscF: association failure  
SecT: security handshake timeout  
SecF: security handshake failure  
Cnfg: AP not configured correctly for security, QoS mode or  
infrastructure network  
Screen 4  
A s s o c C o u n t  
n n n n n  
n n n n n  
n n n n n  
n n n n n  
R e A s s o c C o u n t  
A s s o c F a i l u r e  
R e A s s o c F a i l  
Association count since power up (AssocCount)  
Re-association count since power up (ReAssocCount)  
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Diagnostic Tools  
Association failures since power up (AssocFailure)  
Re-association failures since power up (ReAssocFail)  
Screen 5  
S e c - E r r C o u n t  
L s t S e c E r r S e q  
n n n n n  
n n n n n  
Security error count since power up (Sec-ErrCount)  
MAC sequence number of frame with last security error  
(LstSecErrSeq)  
Syslog Mode  
A syslog server must be present on the network in order for the  
handset to send the log messages and have them saved. The syslog  
server will be found with DHCP option 7 if the handset is using  
DHCP. If static addresses are configured, the syslog server’s IP  
address can be configured statically in the Admin menu.  
If the syslog server address is blank (000.000.000.000 or  
255.255.255.255), or the handset is using DHCP and no option 7 is  
received from the DHCP server, the handset will not send any syslog  
messages.  
Admin menu options:  
*Disabled turns syslog off. (default)  
Errors causes the handset to log only events that are considered to  
be an error (see below).  
Events logs all errors plus also some other interesting events (see  
below).  
Full logs all the above plus a running stream of other quality  
information (see below).  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
The table below lists the syslog messages and which level of logging  
will produce them:  
Message type  
Errors Events Full  
Failed Handoff  
Yes  
No  
Yes  
Yes  
Yes  
Yes  
No  
Yes  
Successful Handoff  
Security Error  
Call Start/End  
Audio stats  
Yes  
Yes  
No  
Yes  
Yes  
No  
Yes (every 5 secs)  
Audio error threshold exceeded Yes  
Radio stats No  
Yes  
No  
Yes  
Yes (every 5 secs)  
Yes  
Radio error threshold exceeded Yes  
Yes  
All syslog messages will include:  
Date and time (to 1/100th of second) since handset power on  
(currently set to Jan-1 00:00.00)  
Handset’s MAC address  
Handset’s IP address  
Syslog sequence number  
The table below lists the additional items in each message type:  
Failed Handoff  
Failed AP MAC  
(Sent whenever the handset attempted to  
handoff, but failed trying.)  
Failed AP signal strength  
Current AP MAC  
Current AP signal strength  
Failure reason  
Successful Handoff  
New AP MAC  
New AP signal strength  
Old AP MAC  
Old AP signal strength  
Reason for handoff  
Other candidate APs:  
MAC  
Signal strength  
Reason not used  
AP MAC  
Security Error  
AP signal strength  
Security mode  
Error details (mode dependent)  
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Diagnostic Tools  
Call Start  
Call type (telephony, OAI, PTT)  
AP MAC  
AP signal strength  
AP MAC  
Call End  
AP signal strength  
AP MAC  
Audio stats  
AP signal strength  
Payload size (in msec)  
Payloads sent  
Payloads received  
Payloads missed (not received)  
Payloads missed rate (over last 5 seconds)  
Payloads late  
Payloads late rate (over last 5 seconds)  
Average jitter  
Audio error threshold exceeded  
Same as audio stats  
(Sent if payloads missed rate or payloads late  
rate exceeds 2%, or if the average jitter is  
over 2 msec)  
Radio stats  
AP MAC  
AP signal strength  
Directed packets sent  
Directed packets received  
Multicast packets sent  
Multicast packets received  
Broadcast packets sent  
Broadcast packets received  
TX dropped count  
TX drop rate (over last 5 seconds)  
TX retry count  
TX retry rate (over last 5 seconds)  
RX retry count  
RX retry rate (over last 5 seconds)  
Same as radio stats  
Radio error threshold exceeded  
(Sent if TX drop rate exceeds 2% or TX or RX  
retry rate exceeds 5%)  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Messages are formatted like the following example:  
Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a]  
RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent 783523,  
Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783,  
TX drop 43 (0.0%), TX retry 578 (1.2%), RX retry 1217  
(1.6%)  
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8
Certifying the Installation  
Prior to determining that an installation is complete, test the handsets  
following the sequence given in Chapter 6 Testing a Handset and  
conduct a Site Survey mode test according to the directions given in  
Chapter 7 Diagnostic Tools.  
The installation may need some adjustments. Note any areas where  
coverage is conflicting or inadequate. Note any system difficulties and  
work with your wireless LAN and/or LAN system administrator to  
determine the cause and possible remedy. See Chapter 10  
Troubleshooting for clues to possible sources of difficulties. If any  
adjustments are made to the system, re-test the device in the same  
vicinity to determine if the difficulty is resolved.  
The installer should not leave the site before performing installation  
verification.  
These tests must be performed in typical operating conditions,  
especially if heavy loads occur. Testing sequence and procedure is  
different for every installation. Generally, you should organize the  
test according to area and volume, placing numerous calls to others  
who can listen while you perform coverage tests. Note any areas with  
excessive static or clarity problems and report it to a Polycom service  
engineer.  
The coverage test will also require you to put the handset in Site Survey  
mode and walk the entire coverage area to verify all APs.  
Conducting a site survey  
Conduct a site survey of the installation, by walking the site looking  
for interfering 802.11 systems, adequate coverage and channel  
assignment, and correct AP configuration.  
1. Referring to Run Site Survey, put a handset into Site Survey in the  
Any/Smry ESSID mode. Walk throughout the site checking for any  
expected APs or other ESSIDs.  
2. Then, walk the site again, in MyID/Smry ESSID mode, this time  
checking that every location has adequate coverage (there should  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
be at least one AP stronger than -60 dBm in all areas for 11mb/s  
operation) and has good channel allocation. (At any point, the  
strongest AP shown should be on a different channel than the next  
best choice.)  
3. Finally, use the single AP (MyID/Detl) display to check each AP, to  
ensure it is configured for the proper data rates, beacon interval,  
802.11 options enabled, QoS method, and security method.  
Make any necessary adjustments to AP locations and configurations  
and repeat steps 1 through 3 until the site survey shows adequate  
coverage and correct configuration at every location.  
The installation is not complete until these certification steps have  
been performed. Do not hand out handsets at a site that has not been  
certified.  
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9
Software Maintenance  
SpectraLink 8002 Wireless Telephones use proprietary software  
programs written and maintained by Polycom Corporation. The  
software versions that are running on the handsets can be displayed  
during power on by holding down the END key.  
Polycom Customer Service or an authorized dealer will provide  
information about software updates and how to obtain the software  
(for example, downloading from a website).  
Upgrading handsets  
After software updates are obtained from Polycom, they must be  
transferred to the appropriate location in the LAN to update the code  
used by the handsets.  
SpectraLink 8002 Wireless Telephones allow over-the-air transfer of  
software updates from the designated TFTP server to the handsets.  
The downloader function in the handset checks its software version  
every time the handset is turned on. If there is any discrepancy the  
handset immediately begins to download the update.  
Normal download messages  
When the handset is powered on, it displays a series of messages  
indicating that it is searching for new software, checking the versions,  
and downloading. The normal message progression is:  
Message  
Description  
Checking Code  
Handset is contacting the TFTP server to determine if it has a newer version of  
software that should be downloaded.  
Erasing Memory Handset has determined that a download should occur and is erasing the current  
software from memory. This message also displays a progress bar. When the  
progress bar fills the display line the erase operation is complete.  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Message  
Description  
Updating Code  
Handset is downloading new software into memory. The number icons at the  
bottom of the display indicate which file number is currently being downloaded. This  
message also displays a progress bar. When the progress bar fills the display line  
the update operation is complete on that file.  
When the update is complete, the handset displays the extension  
number, and is ready for use.  
Download failure or recovery messages  
The following display messages indicate a failure or recovery  
situation during the download process.  
Message  
Description  
Server Busy  
Handset is attempting to download from a TFTP server that is busy downloading  
other phones and refusing additional downloads. The handset will automatically  
retry the download every few seconds.  
TFTP  
ERROR(x):yy  
A failure has occurred during the TFTP download of one of the files. (x) = The file  
number which was being downloaded; yy is an error code describing the particular  
failure. Possible error codes are:  
01 = TFTP server did not find the requested file.  
02 = Access violation (reported from TFTP server).  
07 = TFTP server reported "No such user" error. Check the TFTP server  
configuration.  
16 = No TFTP server address. Check the TFTP server IP configuration in the  
handset or in the DHCP server.  
81 = File put into memory did not pass CRC. The handset will attempt to  
download the file again.  
FF = Timeout error. TFTP server did not respond within a specified period of time.  
Erase Failed  
Waiting  
Download process failed to erase the memory in the handset. This operation will  
retry.  
Handset has attempted some operation several times and failed, and is now waiting  
for a period of time before attempting that operation again. This waiting period  
preserves Battery Pack life.  
86  
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10  
Troubleshooting  
On occasion, you may run into transmission problems due to any  
number of factors originating from the wireless LAN. SpectraLink  
8002 Wireless Telephones can exhibit transmission problems in  
several ways. They can cease functioning properly, display error  
messages, or display incorrect data. When using and troubleshooting  
handsets, consider the following problem sources to determine the  
best method of approaching any specific situation. In additional to the  
information in this document, you may refer to the knowledge base at  
The most up-to-date support information can be found in the  
knowledge base at http://knowledgebase.polycom.com.  
Access point problems  
Most, but not all, handset audio problems have to do with AP range,  
positioning, and capacity. Performing a site survey as described in  
this document can isolate the AP causing these types of problems. If  
the handset itself is suspected, conduct a parallel site survey with a  
handset that is known to be properly functioning.  
In range/out-of-range  
Service will be disrupted if a user moves outside the area covered by  
the wireless LAN APs. Service is restored if the user moves back  
within range. If a call drops because a user moves out-of-range, the  
handset may be able to recover the call if the user moves back into  
range within a few seconds.  
Capacity  
Basic WMM does not provide the capability of regulating capacity on  
an AP. If capacity issues are a concern, please consult your service  
representative.  
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87  
     
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Transmission obstructions  
Prior to system installation, the best location for APs for optimum  
transmission coverage should have been determined. However, small  
pockets of obstruction may still be present, or obstructions may be  
introduced into the facility after system installation. This loss of  
service can be restored by moving out of the obstructed area or by  
adding/rearranging APs.  
Configuration problems  
Certain problems are associated with improper configuration of either  
the SIP system or the handset.  
Configuration problems are generally corrected by changing the  
configuration on the SIP system or on the handset. There may also be  
incorrect programming of the AP. See the manufacturer’s instructions  
for the AP in use at the site.  
88  
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Troubleshooting  
Handset Status Messages  
SpectraLink Wireless Telephone status messages provide information  
about the SpectraLink 8002 Wireless Telephone’s communication with  
the AP and host telephone system. The following table summarizes,  
in alphabetical order, the status messages.  
Message  
Description  
Action  
Address Mismatch  
Handset software download files  
are incorrect or corrupted.  
Download new software from the  
SpectraLink website per Software  
Maintenance.  
ASSERT xxx c  
Line yyy  
The handset has detected a fault  
from which it cannot recover.  
Record the error code so it can be  
reported.  
Turn the handset off then on again.  
If error persists, try registering a different  
handset to this telephone port.  
If error still persists, contact Polycom  
Technical Support and report the error.  
Assoc Failed  
xxxxxxxxxxxx  
x…x = AP MAC address.  
Handset association was refused  
by AP; displays MAC of failing AP.  
Check handset and AP security settings.  
Ensure AP is configured per Configuration  
Note.  
Try another AP.  
Assoc Timeout  
xxxxxxxxxxxx  
x…x = AP MAC address.  
Handset did not receive association Ensure AP is configured per Configuration  
response from AP; displays MAC of Note.  
Check handset and AP security settings.  
failing AP.  
Try another AP.  
Auth Failed  
x…x = AP MAC address.  
Check handset and AP security settings.  
xxxxxxxxxxxx  
Handset authentication was refused Ensure AP is configured per Configuration  
by AP; displays MAC of failing AP.  
Note.  
Try another AP.  
Auth Timeout  
xxxxxxxxxxxx  
x…x = AP MAC address.  
Handset did not receive  
authentication response from AP;  
displays MAC of failing AP.  
Check handset and AP security settings.  
Ensure AP is configured per Configuration  
Note.  
Try another AP.  
Bad Code Type xx  
Expected Code  
Type yy  
xx, yy = software license types.  
Handset software does not match  
current handset license selection.  
Check current handset license selection,  
slnk.cfg.cfg file contents. If necessary  
obtain new software per Software  
Maintenance.  
Bad Config  
Bad ESSID  
Some needed configuration  
parameter has not been set.  
Check all required handset configuration  
parameters for valid settings.  
The handset is configured for “static Enter an ESSID in the configuration  
ESSID” (as opposed to “Learn  
once” or “Learn always”), and no  
ESS ID has been entered.  
settings or change to one of the “Learn”  
modes.  
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89  
   
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Message  
Description  
Action  
Bad Network IP  
The value of the Network IP  
address entered in the WT through  
the menus or the configuration is  
missing or invalid  
Enter a valid network IP address  
Bad Network Mask The value of the Network network  
mask entered in the WT through the  
menus or the configuration is  
Enter a valid network mask  
missing or invalid  
Bad Phintl File  
Handset software download files  
are incorrect or corrupted.  
Download new software from the  
SpectraLink website per Software  
Maintenance.  
Bad Program File  
Handset software download files  
are incorrect or corrupted.  
Download new software from the  
SpectraLink website per Software  
Maintenance.  
(battery icon),  
Battery Low,  
beep (audio)  
Low battery.  
In call: the battery icon displays and a soft  
beep will be heard when the user is on the  
handset and the battery charge is low.  
User has 15–30 minutes of battery life left.  
The Battery Pack can be changed while  
the call is still in progress. Do not press  
End Call. Place call on Hold or Park.  
Quickly remove the discharged battery and  
replace with a charged battery, power on  
the handset, and press Start Call to  
resume the call in progress.  
Not in call: The battery icon displays  
whenever the battery charge is low The  
message Battery Low and a beep indicate  
a critically low battery charge when user is  
not on the handset. The handset will not  
work until the Battery Pack is charged.  
Battery Failure  
Battery Failed  
The Battery Pack is not functioning. Replace the Battery Pack with a new or  
confirmed SpectraLink Battery Pack. Only  
SpectraLink Battery Packs will work.  
Battery Pack is damaged or  
incompatible with handset.  
Replace the Battery Pack with a new or  
confirmed SpectraLink Battery Pack. Only  
SpectraLink Battery Packs will work.  
Can’t Renew DHCP y…y = DHCP server IP address.  
Configuration problem. Check the IP  
yyy.yyy.yyy.yyy  
DHCP server is not responding to  
initial renewal attempt.  
address configuration in the DHCP server.  
Charging …  
The handset is charging in the  
desktop charger.  
No action needed.  
Charge Complete  
Checking Code  
The handset is now fully charged.  
Handset is contacting the TFTP  
No action needed.  
None, this message should only last for  
server to determine if it has a newer approximately one second. If message  
version of software that should be  
downloaded.  
remains displayed, power off and contact  
customer support for a replacement phone.  
90  
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Troubleshooting  
Message  
Description  
Action  
None. This is informational only.  
Checking DHCP IP The handset is retrieving DHCP  
information from the DHCP server.  
CRC Code Error  
Code Mismatch!  
DCA Timeout  
The software which has been TFTP Try the download again; it is possible the  
downloaded has a bad redundancy software was corrupted during download. If  
code check.  
the error repeats, check that the download  
image on the TFTP server is not corrupted.  
The software loaded into the  
handset is incorrect for this model  
handset.  
Verify the License option value is correct.  
Replace the software image on the TFTP  
server with software that is correct for the  
handset model.  
The handset has detected a fault  
Turn the handset off, then on again. If error  
for which it cannot recover, possibly persists, contact Polycom Technical  
due to a failure to acquire any  
network.  
Support and report the error.  
DHCP Error (1-5)  
DHCP Error 1.  
DHCP Error 2.  
The handset cannot locate a DHCP server.  
It will try every four seconds until a server  
is located.  
The handset has not received a response  
from the server for a request to an IP  
address. It will retry until a server is found.  
DHCP Error 3.  
DHCP Error 4.  
The server refuses to lease the handset an  
IP address. It will keep trying.  
The server offered the handset a lease that  
is too short. The minimum lease time is 10  
minutes but Polycom recommends at least  
one-hour minimum lease time. The  
handset will stop trying. Reconfigure the  
server and power cycle the handset.  
DHCP Error 5.  
Failure during WEP Key rotation process  
(proprietary feature).  
DHCP Lease Exp  
yyy.yyy.yyy.yyy  
y…y = DHCP server IP address.  
The handset failed to renew its DHCP  
lease, either because the DHCP server is  
not running, or because the configuration  
has been changed by the administrator.  
The handset will attempt to negotiate a  
new lease, which will either work, or it will  
change to one of the above DHCP errors  
(1 through 4).  
DHCP is not responding to renewal  
attempts .  
DHCP NACK error  
yyy.yyy.yyy.yyy  
y…y = DHCP server IP address.  
DHCP server explicitly refused  
renewal.  
The DHCP lease currently in use by the  
handset is no longer valid, which forces the  
handset to restart. This problem should  
resolve itself on the restart. If it does not,  
the problem is in the DHCP server.  
DL Not On Sector  
Handset software download files  
are incorrect or corrupted.  
Obtain new software per Software  
Maintenance.  
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91  
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Message  
Description  
Action  
DO NOT POWER  
OFF  
The handset is in a critical section  
of the software update.  
None. Do not remove the Battery Pack or  
attempt to power off the phone while this is  
displayed. Doing so may render the  
handset inoperable.  
Duplicate IP  
The handset has detected another  
device with its same IP address.  
If using DHCP, check that the DHCP  
server is properly configured to avoid  
duplicate addresses.  
If using Static IP, check that the handset  
was assigned a unique address.  
Erase Failed  
Download process failed to erase  
the memory in the handset.  
Operation will retry but may eventually  
report the error "int. error: 0F" Power cycle  
the handset.  
Erasing Memory  
Handset has determined that a  
download should occur and is  
erasing the current software from  
memory.  
None. When the progress bar fills the  
display line the erase operation is  
complete.  
Do not remove the Battery Pack or attempt  
to turn the handset off during this  
operation.  
Files Too Big  
Handset software download files  
are incorrect or corrupted.  
Download new software per Software  
Maintenance.  
Flash Config Error  
Handset internal configuration is  
corrupt.  
Perform "Restore Defaults" operation via  
administrator menus (or re-program with  
Configuration Cradle).  
Initializing …  
The handset is performing power-  
on initialization.  
None. This is informational only.  
Internal Err. # #  
The handset has detected a fault  
from which it cannot recover.  
Record the error code so it can be  
reported.  
Turn the handset off then on again.  
If error persists, try registering a different  
handset to this telephone port.  
If error still persists, contact Polycom  
Technical Support and report the error.  
Must Upgrade SW!  
No DHCP Server  
Handset software is incompatible  
with hardware.  
Download new software from the  
SpectraLink website per Software  
Maintenance.  
Handset is unable to contact the  
DHCP server.  
Check that your DHCP server is  
operational and connected to WLAN or use  
Static IP configuration in the handset.  
No ESSID  
Attempted to run Site Survey  
application without an ESSID set.  
Statically configure an ESSID in the Admin  
menu.  
No Func Code  
Handset software is incorrect or  
corrupted.  
Reconfigure the handset to gain access to  
the WLAN and download new handset  
software.  
92  
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Troubleshooting  
Message  
Description  
Action  
No Host IP (Addr)  
The handset is configured for “static Enter a valid IP address in the  
IP” (as opposed to “use DHCP”)  
and no valid host IP address (the  
handset’s IP address) has been  
entered.  
configuration settings or change to “use  
DHCP.”  
No IP Address  
No Net Access  
Invalid handset IP address.  
Check the IP address of the handset and  
reconfigure if required, or change to “use  
DHCP”.  
Cannot communicate with LAN  
devices through the WLAN (such  
as PBX).  
Verify the AP connectivity to the LAN.  
Verify that all the WEP settings in the  
handset match those in the APs.  
No Net Found  
No APs  
Handset cannot find any APs  
This indicates any of the following:  
No radio link.  
Verify that the AP is turned on. Verify  
WMM is enabled on AP. WMM is  
mandatory.  
No ESSID: Auto-learn not  
supported (or) incorrect ESSID.  
Verify the ESSID of the wireless LAN and  
enter or Auto learn it again if required.  
AP does not support appropriate  
data rates.  
Check the AP configuration.  
Out of range.  
Try getting closer to an AP. Check to see  
if other handsets are working within the  
same range of an AP. If so, check the  
ESSID of this handset.  
Incorrect Security settings.  
Verify that all the Security settings in the  
handset match those in the APs.  
No Net Found  
xxxxxxxxxxxx yy  
x…x = AP MAC address.  
yy = AP signal strength.  
Handset cannot find a suitable AP;  
displays MAC and signal strength  
of “best” non-suitable AP found.  
Check AP and handset network settings  
such as ESSID, Security, Reg domain and  
Tx power.  
Ensure APs are configured correctly.  
Try Site Survey mode to determine a more  
specific cause.  
Enable WMM in the APs.  
No PBX Response  
The handset has exceeded its  
retransmission limit with no ACK  
response from proxy server.  
Verify that proxy server IP address and  
port are properly configured.  
No Reg Domain  
No SIP DHCP  
No SVP IP  
Regulatory Domain not set.  
Configure the Regulatory Domain in the  
handset.  
DHCP is configured but no valid  
SIP option 43 was found.  
Check DHCP server configuration for  
option 43 and reconfigure if required.  
Not SVP related. Deprecated (old)  
error message.  
Update handset software to 130.005 or  
later.  
No SVP Response  
Not SVP related. No handset  
License Option set.  
Set License Option to 22. See Chapter 2  
for detailed information.  
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93  
SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
Message  
Description  
Action  
No SW Found  
A required software component has Check that the handset license type  
not been identified.  
(number) has a corresponding entry in the  
slnk_cfg.cfg file.  
Check that the pd11wsd.bin and  
pi110001.bin entries exist in under this  
license type in the slnk_cfg.cfg file.  
Not Installed!  
A required software component is  
missing.  
Check that all required software files are  
on the TFTP server, if over-the-air  
downloading is being used. If the error  
repeats, contact Polycom Technical  
Support.  
Press End Call  
Select License  
The far end of a call has hung up.  
Hang up the near end by pressing the END  
key.  
A protocol has not been selected  
from the license option setting.  
Using the Admin menu, select one license  
option to allow the phone to download the  
appropriate software.  
Server Busy  
Handset is attempting to download  
from a TFTP server that is busy  
downloading other devices and  
refusing additional downloads.  
None, the handset will automatically retry  
the download every few seconds.  
Storing Config  
Handset is storing changes to  
handset configuration.  
None. Informational only. The handset may  
display this briefly following a configuration  
change or software download.  
TFTP ERROR(x):yy A failure has occurred during a  
Error code 01, 02, 07, or 16 - check the  
TFTP software download. (x) = The TFTP server configuration.  
file number which was being  
downloaded; yy is an error code  
describing the particular failure.  
Possible error codes are:  
Error code 81, the handset will attempt to  
download the file again.  
For other messages, power off the  
handset, then turn it on again to retry the  
download. If the error repeats, note it and  
contact Polycom Customer Support.  
01 = TFTP server did not find the  
requested file.  
02 = Access violation (reported  
from TFTP server).  
07 = TFTP server reported "No  
such user" error.  
16 = No TFTP server address.  
81 = File put into memory did not  
CRC.  
FF = Timeout error. TFTP server  
did not respond within a specified  
period of time.  
Too Many Errors  
The handset continues to reset and Fatal error. Return handset to Polycom.  
cannot be recovered.  
Unknown  
xx:yy:zz  
A phrase is missing from the  
language file.  
Obtain new software per Software  
Maintenance.  
94  
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Troubleshooting  
Message  
Unsupported Codec The proxy server has requested  
using a codec not supported by the supported codecs and reconfigure if  
Description  
Action  
Check proxy server configuration for  
handset.  
necessary.  
Updating …  
The handset is updating its  
software .  
None. The handset may do this briefly after  
a download. This is informational only.  
Updating Code…  
Handset is downloading new  
software into memory. The number  
icons at the bottom of the display  
indicate which file number is  
currently being downloaded. This  
message also displays a progress  
bar. When the progress bar fills the  
display line the update operation is  
complete on that file.  
None. When the progress bar fills the  
display line the update operation is  
complete on that file.  
Do not remove the Battery Pack or attempt  
to turn the handset off during this  
operation.  
Waiting…  
Handset has attempted some  
operation several times and failed.  
None. The handset is waiting for a  
specified period of time before attempting  
that operation again.  
Wrong Code Type  
The software loaded into the  
handset is incorrect for this model  
phone.  
Replace the software image on the TFTP  
server with software that is correct for the  
handset model and restart the handset.  
PN: 1725-36034-001_C.doc  
95  
Appendix A: Regulatory Domains  
This table details the specifications for regulatory domain settings.  
Polycom recommends that you check with local authorities for the  
latest status of their national regulations for 2.4 GHz wireless LANs.  
Domain  
Identifier  
Max. Power Limit  
(peak power)  
Band  
Channels  
Countries  
01  
2.4000 – 2.4745 MHz  
1-11  
100mW (+20dBm)  
Argentina  
Canada  
Mexico  
Taiwan  
US  
02  
2.4000 – 2.4845 MHz  
1-13  
100mW (+20dBm)  
Australia  
Europe  
Hong Kong  
Japan  
New Zealand  
Singapore  
03  
04  
(reserved)  
Spain  
2.4445 – 2.4745 MHz  
2.4145 – 2.4845 MHz  
2.4000 – 2.4845 MHz  
10-11  
10-13  
1-13  
30mW (+15dBm)  
30mW (+15dBm)  
30mW (+15dBm)  
05  
06  
France  
Korea  
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SpectraLink 8002 Wireless Telephones Configuration and Administration (SIP)  
98  
PN: 1725-36034-001_C.doc  
Index  
OAI Server IP ...............................................27, 29  
Obstructions ..........................................................88  
Out of range...........................................................87  
A
Access point  
Coverage.............................................................76  
Coverage test ......................................................83  
Access point, description.....................................15  
Automatic Learn...................................................30  
P
Preferences, user-defined ....................................34  
R
C
Regulatory Domain ..............................................32  
Restore Defaults....................................................33  
Capacity .................................................................87  
Checking code.......................................................85  
Customer Support Hotline....................................6  
S
Site Certification....................................................83  
Status messages.....................................................89  
D
Download messages  
Failure or Recover ..............................................86  
Normal................................................................85  
T
Transmission obstructions...................................88  
E
U
Erasing memory....................................................85  
Ethernet Switch, description ...............................16  
Updating code.......................................................85  
User Preferences....................................................34  
H
W
Hotline......................................................................6  
Wireless Telephone  
Configuration problems ......................................88  
Description..........................................................15  
Display IP address of..........................................39  
Problems with .....................................................87  
Status messages ..................................................89  
O
OAI  
OAI Gateway......................................................27  
OAI On/Off.........................................................27  
PN: 1725-36034-001_C.doc  
99  
   

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