SpectraLink 6020 Wireless Telephone
Handset Administration Tool
Administration Guide
SpectraLink 6000 System
January 2008 Edition
1725-36094-001
Version C
About This Document
This document explains the configuration and administration of the
SpectraLink 6020 Wireless Telephone (the handset) using the Handset
Administration Tool, a software utility developed by Polycom for this
purpose. SpectraLink 6020 Wireless Telephones are supported on
SpectraLink 6000 Systems (WTS) using the SpectraLink 6100 Master
Control Unit (MCU) or the SpectraLink 6300 MCU. MCU versions
prior to the Mod-3 (M3) MCU are not supported.
Polycom Model Numbers
This document covers the following registered model numbers:
Link 602X, PC232
Related Documents
SpectraLink 6100 MCU: Facility Preparation (1725-36096-001)
SpectraLink 6100 MCU: Installation and Operation (1725-36097-001)
SpectraLink 6300 MCU: Operator’s Console (1725-36098-001)
SpectraLink 6020 Wireless Telephone and Accessories User Guide
(1725-36092-001)
SpectraLink 6020 Wireless Telephone Quick Reference Guide
(1725-36093-001)
SpectraLink 6020 Wireless Telephone Advanced Features Template
(1725-36095-001)
Available at
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
LinkPlus Interface Guide (1725-361xx-001 where xx indicates a number
corresponding to the type of PBX)
Available at
Customer Support Hotline
Polycom wants you to have a successful installation. If you have
questions please contact the Customer Support Hotline at
800-775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
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Contents
Default Settings .................................................................................10
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1
Configuration Overview
Configuration of the SpectraLink 6020 Wireless Telephone requires
several preliminary steps. The MCU must be programmed for system
feature activation as detailed in SpectraLink 6100 MCU: Installation and
Operation or SpectraLink 6300 MCU: Operator’s Console, depending on
which type of system is installed in the facility.
The handsets are shipped from the factory with correct software code.
If updates are available, they may be downloaded from the Polycom
Customer Service for information about updates and downloads.
Code updates are loaded into the handset through the Dual Charger.
This device has a USB port beside the power jack to connect it with a
PC. The Handset Administration Tool is a software utility that is
installed on the PC and enables the software downloads and handset
configuration. This utility may be downloaded from the Polycom
website. It is also provided on the Polycom Installation Manuals CD.
These steps summarize the sequence for configuring handsets on a
new SpectraLink 6000 System. The following sections describe these
steps in detail.
1. Configure the MCU for feature access per above references.
2. Download any available SpectraLink 6020 Wireless Telephone
software updates to a PC running Windows 2000 or Windows XP
with a USB port.
3. Download the USB driver and the Handset Administration Tool.
4. Set up the Dual Charger for the SpectraLink 6020 Wireless
Telephone and place the handset in the Charger.
5. Install the USB driver software and the Handset Administration
Tool software.
6. Use the Firmware tab of the Handset Administration Tool to
download the updated code to the handset.
7. Remove the handset from the Dual Charger and cycle the power
for the settings to take effect.
8. Record the feature settings for end users via the template
provided for this purpose.
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2
Standby Menus
The SpectraLink 6020 Wireless Telephone features a standby menu to
configure user preferences and administrative settings, including
password protection for the administrative settings. The standby
menu is opened by pressing the Cfg softkey from standby mode.
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
Default Settings
One of the options on the handset’s Admin Settings menu is Restore
Defaults. The following is a list of the default settings.
User Profiles
Setting/profile
Loud
Soft
Vibrate
Silent
Custom
Ring Cadence
Ring Tone
PBX
PBX
Off
Off
PBX
Tone 1
7
Tone 1
3
Tone 1
1
Tone 1
1
Tone 1
5
Ring Volume
Vibrate Cadence
Ring Delay
Off
Off
PBX
Off
PBX
None
Normal
Speaker
Enabled
None
Normal
Speaker
Enabled
None
None
5 Seconds
Normal
Speaker
Enabled
Noise Mode
Normal
Speaker
Disabled
Normal
Speaker
Disabled
Headset/Speaker Ring
Key Tones
Handset Settings
Setting
Default
Keypad Autolock
Disabled
English
[blank]
[blank]
Medium
No
Language
Set Extension
Set User Name
Display Contrast
Use Hearing Aid
Startup Song
Play
Admin Settings
Setting
Default
Disable Password
123456
Change Password
Restore Defaults
Speakerphone
123456
n/a
Enabled
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3
Handset Administration Tool
Installation
The Handset Administration Tool is a software utility for
downloading software updates to the handset and for configuration
of the handset. This utility is installed on a PC with a USB port that
can be cabled to the USB port of the Dual Charger. It is designed as a
time-saving device for rapid administration and configuration of a
number of handsets. Configuration options include:
•
•
•
Change the password or disable password protection
Assist troubleshooting by recording error information
Upgrade handset software
Installing the USB Driver
Necessary components:
•
•
•
•
PC running Windows 2000 or Windows XP with a USB port
Dual Charger for the SpectraLink 6020 Wireless Telephone
Power supply for the appropriate country or region
SpectraLink USB cable or comparable cable (with 5-pin “mini-B”
connector)
1. Set up a folder for SpectraLink 6020 Wireless Telephone
configuration on the PC and download the programming software
from the Polycom website http://www.spectralink.com/
softwareUpdates into this folder. Extract the individual files from
the zip file. The zip file from the website will contain the USB.zip
file.
If retrieving files from the Polycom Installation Manuals CD, the files
are available as two separate links on the Administration Software
page.
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
2. Set up a folder for the USB files and extract the two files from the
zip file into this folder. These are named slnkusb.sys and slnkusb.inf.
The USB driver may be left on the Installation Manuals CD and
installed from there if preferred.
3. Place the Dual Charger on a flat, horizontal surface, and plug the
power supply into the Dual Charger and into an appropriate wall
outlet. Plug the USB cable into the Dual Charger and into an
available USB port on the PC.
4. Power off a SpectraLink 6020 Wireless Telephone and place it in
the Charger. The handset will automatically power up in USB
mode.
5. Microsoft Windows will start the Found New Hardware Wizard and
ask if it can connect to Windows Update to search for software. Click
the No, not this time option. Click the Next button.
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Handset Administration Tool Installation
6. The next screen prompts you for information about installing the
USB device. Click the Install from a list or specific location option and
click the Next button
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
7. The next screen prompts you for the location. Click the Search for
the best driver in these locations option.
8. Clear the Search removable media check box. Select the Include this
location in the search check box and browse to the location of the
USB driver files. Click the Next button
The USB driver may be left on the Installation Manuals CD and
installed from there if preferred. In this case browse to the USB
Driver folder on the CD.
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Handset Administration Tool Installation
9. The Microsoft Wizard will display the following warning
message. The USB software has been fully tested in Polycom’s
laboratories and will not harm your system. Click the Continue
Anyway button.
10. The Microsoft Wizard will now install the software.
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
11. The final screen indicates that the USB driver has been
successfully installed. Click the Finish button to close the wizard
and proceed with handset configuration.
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Handset Administration Tool Installation
Install the Handset Administration Tool
Note that there is no installer or uninstaller for the Handset
Administration Tool since the program does not modify your system
or registry. It runs from its current location and stores its settings
locally.
1. Navigate to the folder established in step 1 above and click the
HandsetAdmin.exe file to run the utility.
2. Accept the SpectraLink Software License Agreement.
3. The HandsetAdmin Setup window allows you to run the program
from its current location or set up Start Menu shortcuts and/or
move the program to a different folder, if desired.
If you click the Run From Current Location button, the Handset
Administration Tool will start.
If you click the Setup…button, another window will help you set
up shortcuts and, if desired, move the .exe file to another location.
Click the new shortcut to open the program.
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4
Using the Handset Administration
Tool
The Handset Administration Tool uses indicators to alert you to the
status of the action being performed.
•
Green – the adjacent label is “true” and this state is desirable or
required.
•
Yellow – the adjacent label is “true” and this state requires caution
or attention. For example, a yellow New folder indicator cautions
that the file path will be created. A yellow File exists indicator
cautions that the file will be overwritten.
•
Red – the adjacent label is “true” and this state is undesirable or is
accompanied by an error (in which case a message on the prompt
line or a dialog box will describe the nature of the error).
•
•
Gray – the adjacent label is not “true”. E.g. the handset is not
connected.
Blinking – file status indicators blink yellow when the file status is
being queried but is not yet known (for example: when attempting
to access slow drives or unresponsive network devices). File status
indicators blink red when the path is invalid (mistyped). The
Handset indicator blinks when the handset’s password needs to be
entered.
A prompt line at the bottom of the window provides information
about what action should be taken or the status of the utility.
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Using the Handset Administration Tool
2. Insert the handset into the Dual Charger.. When the handset is
inserted for the first time, the password must be entered.
3. Enter the password.
4. The default password is 123456. If you select the Remember
password check box, the password is retained as the default
password for all handsets. Unique passwords for each handset are
not remembered.
5. Click the Submit button
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
6. When a connection is established between the program and the
handset, the Handset connected indicator turns green and Connected
displays on the prompt line. The handset is now ready for
configuration.
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Using the Handset Administration Tool
Password Configuration
In order to change a password, the existing password must be
entered. Then the new password may be entered and confirmed. If
the Enable password check box is cleared, no password will be required
to access Admin Settings in the handset’s standby menu.
A password may be up to 18 characters.
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
The following table illustrates how numbers and letters are entered on
the handset’s keypad. The CAPS/caps softkey toggles to allow both
upper and lowercase letters.
Key
caps
CAPS
1
1
1
2
3
4
5
6
7
8
9
0
*
2 a b c
3 d e f
2 A B C
3 D E F
4 G H I
5 J K L
4 g h I
5 j k l
6 m n o
7 p q r s
8 t u v
6 M N O
7 P Q R S
8 T U V
9 W X Y
0
9 w x y
0
* . ! $ % & ‘ ( ) +
<space>
, : ; / \ = @ ~
#
Error Information
The Error info tab provides a utility to assist the Polycom Customer
Service team to troubleshoot handset errors. When directed by
Customer Service, this utility enables you to save any errors as a file
which can then be sent to Polycom for handling.
Use the Browse button to establish the path and then enter the
filename. Future saves will point to this same location as the default
so that the same file may be overwritten if desired. The File time
window displays the modification timestamp of the file in the
Save…as window.
Save the file by clicking the Get file button. The file will be copied from
the handset to the location. The Read/Write indicators will reflect the
action as it occurs. File transfer progress is shown by a progress
indicator above the prompt line.
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Using the Handset Administration Tool
This sample screen shows a new file being created in an existing
folder.
Software Updates
The Firmware tab allows you to update the software in the handset by
copying it from a location on your computer to the handset memory.
Download the software update from the Polycom website at
Extract the pt28c.bin file from the zip to a folder set up for this
purpose.
Use the Browse button to locate the software file. The File time window
displays the modification timestamp of the file in the Firmware file
window. The file version and handset version will also display for
comparison. Verify that the information indicates that the correct file
will be downloaded and then click the Update button. The file will be
copied from the location to the handset. The Read/Write indicators
will reflect the action as it occurs.
Should an Error indication occur, retry the update after ensuring that
the handset is properly seated and that the USB cable is in good
condition and connected securely. Contact Customer Service if an
error persists.
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
If you are trying to update the software and the file being
downloaded is incompatible, an error message will display and the
download will stop. Contact Customer Service for help should this
situation occur.
Note that the firmware file path, file time, file version and handset
version shown in the above example screen are for illustration only.
While a firmware update is in progress, you may open other tabs and
the Handset indicators shown on those screens will inform you of the
status of the update.
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5
Site-Programmed Telephony
Features
Advanced telephony features are programmed onsite according to the
features provided by the PBX. The MCU is programmed for system
feature activation as detailed in SpectraLink 6100 MCU: Installation and
Operation or SpectraLink 6300 MCU: Operator’s Console, depending on
which type of system is installed in the facility. During this process,
the handset keypad is mapped to the features as described in the
LinkPlus Interface Guide that corresponds with the PBX system
installed in the facility.
The following table is provided so that the mapping can be recorded
here. This same table is also included in the SpectraLink 6020 Wireless
Telephone and Accessories User Guide (72-1201-00) and the SpectraLink
6020 Wireless Telephone Quick Reference Guide (72-1202-00). The table in
the guide may be customized with facility-specific settings either by
hand or with the SpectraLink 6020 Wireless Telephone Advanced Features
Template (72-1204-01) available on the Polycom Documentation CD or
website.
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
The template allows you to customize this table in Microsoft Word
and print it on stock labels to be affixed to the guide. Open the
template, fill in the table and copy/paste it into the remaining cells.
Print on stock labels (Avery address label #5168).
Feature Key Press
Transfer FCN + _________
Forward FCN + _________
Conference FCN + _________
Camp on FCN + _________
Redial FCN + _________
Voicemail FCN + _________
Flash FCN + _________
Application FCN + _________
mode
_________ FCN + _________
_________ FCN + _________
_________ FCN + _________
_________ FCN + _________
_________ FCN + _________
_________ FCN + _________
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6
Software Maintenance
The SpectraLink 6020 Wireless Telephones use proprietary software
programs written and maintained by Polycom. The software versions
that are running on the handsets can be displayed during power on
by holding down the END button. If using the Handset Administration
Tool, the version displays under the Firmware tab in the handset ver
window.
Obtaining software updates
Polycom Customer Service or an authorized dealer will provide
information about software updates and how to obtain the software
(for example, downloading updates from a website.)
Upgrading handsets via the Handset Administration
Tool
See Chapter 4, section Software Updates.
Upgrading handsets via over-the-air downloading
(SpectraLink 6300 WTS only)
After software updates are obtained from Polycom, they must be
transferred to the SpectraLink 6300 MCU by Polycom Customer
Service or an authorized dealer.
With over-the-air downloading (OTAD), the download function in
the SpectraLink 6020 Wireless Telephone checks its software version
periodically during normal operation. If there is any discrepancy the
handset immediately begins to download the update from the MCU.
This normally takes less than a minute. During the download, the
downloader icon
displays on the status bar. While memory is
being erased and reprogrammed Do Not Power Off displays in the text
area of the handset.
When the update is complete, the handset reboots. The handset
displays the extension number once it is ready for use.
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SpectraLink 6020 Wireless Telephone: HAT: Administration Guide: SpectraLink 6000 System
Download failure or recovery messages
If the software downloaded from the MCU is incompatible with the
handset hardware, the handset displays the incompatible software
icon on the status bar. The handset does not load incompatible
software into memory. It remains operational running the pre-
existing software and the incompatible software icon remains on until
the handset is power cycled and the handset software on the MCU is
corrected.
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